Digital Record System User`s Manual V2.8.0
Contents
1. 21 3 2 4 Setting Channel Parameters 22 3 2 5 The Database Management 25 3 2 6 Managing Operator Log 26 3 2 7 Lock the Computer 26 3 2 8 Close System 27 3 3 Record Management 27 3 3 1 Searching Records 27 3 3 2 Backup of Record Files 30 3 3 3 Playback of Voice File 30 3 3 4 Converting the Format of the Voice File 31 3 3 5Searching Information of the No Answer Call 31 3 3 6 Set Filter Telephone Numbet 32 3 3 7 Searching Filter Call Information 33 3 3 8 Calculating Talking Time2. 6 1 3 The Mode and Formats of Record 6 1 4 Technical Parameters 7 1 5 Computer Requirement 7 Chapter 2 System Installation 8 2 1 Configuration of System 8 2 2 Hardware Installation of the Voice Card 8 2 3 Installation of Drivers for the Voice Card 9 2 4 The Installation of the Recording Software 9 Chapter 3 Main Interface of the System lt 11 3 1 Main Interface of the System E 11 3 2 The System Management S 16 3 2 1 Setting System Parameters 17 3 2 2 Setting User Information 21 3 2 3 Telephone User Setting
3. 34 3 4 The Operator Management 35 3 4 1 Modify the Operator Password 35 3 4 2 Add and Delete the Operator 36 3 5 Management of Customers Information 37 3 5 1 Management of Custumers Basic Information 38 3 5 2 Management of Customers Communication Information 38 Chapter 4 Voice Mail and Customer Information Management in LAN 40 4 1 Log in the Recording System Server 40 4 2 Recording Management 40 4 2 1 Searching record a 40 4 2 2 Network monitor amp wenn nn nnn enna nn nnn nnn n nn nn nnn nn nnn nn nnn nn nnn 41 4 3 Customer Information Manageme 42 S X Chapter 1 System Introduction The digital recording system is a device for digital recording which is independently researched and developed by our company It can fully satisfy the de
4. 3 2 1 4 Recording Storage Set the directory of the recording file all records will be stored in the disk in the file form You can set the directory by this parameter Disk reserve space The system will detect the space of recording disk in real time When disk reserve space is smaller than the set value the system will operate by the rules defined in Record File Manage 3 2 1 5 Record File Manage It includes three options Just Reminding When disk reserve space is not enough there are just voices and dialogue hints but no other operations At this time people need to clear disks or delete record files in Record Search Interface manually Delete old record files automatically When disk reserve space is not enough besides voice and dialogue hints the system will also delete the earliest record files automatically until the disk reserve space meets the demand Save recording files in other directories automatically When disk reserve space is not enough besides voice and dialogue hints the ea also save the earliest record files to defined directories automatically y 5 3 2 1 6 Record Compress X Set Compress multiples and record file format of voice files produced by record Compress ratio can be 1 2 or 4 and file format can be Normal or Wave Note that if the file format is Wave compress ratio must be 1 3 2 1 7 Popping Out Client Information or Not The system will pop out client information according to t
5. 3 3 1 5 Record protecting The important recording records can be marked to e Once marked to be protected the recording record can t be deleted If mark is withdrawn Fecording record can be deleted Protect Recced A 5 Protect N Pitching on one recording re ord and pressing this button the recording record will be marked protected Pressing this button again the mark will be withdrawn 3 3 1 6 Repeatedly playing The system can play one record repeatedly Stn Move the playing schedule bar to the expected position and pressing this button this position will be set to be the playing start of the chose recording record P Erd Move the playing schedule bar to the expected position and pressing this button this position will be set to be the playing end of the chosed recording record 9 sito If the playing start and playing end are set pressing this button the system will begin to play the relevant record file according to the set playing start and playing end repeatedly When the record file is playing pressing this button again the system will stop playing repeatedly 29 3 3 2 Backup of record files The mode of record files backup can be set to be automatic or manual the default mode is manual Setting is as Figure 3 3 2 Backup Record og Auto backup record file x No auto backup Auto backuop Auto backup path C 5FileB ackups View Manual backup record fil
6. 85 1 5 Computer Requirement Host 486 66 or more advantaged Hard disk larger than 1 GB Memory 8 M or more Monitor VGA Power supply AC 180 265V 47 53HZ X Chapter 2 System Installation 2 1 Configuration of System 1 Software Environment Win98 Windows 2000 or Windows XP 2 Exchange Cable In order to realize of the exchanging between Recorder PCI cards need to use exchange cable to link J1 of different cards The exchange cable a flat cable with 26 cores When needing to exchange between cards please give clear indication so as to configure proper exchange cables 2 2 Hardware Installation of theWoice Card YQ 1 Insert the BF PCI telephone ager 1 Close the power supply of the omputer including all the power supply for output device Attention Be sure to pull out the computer power cable plug 2 Screw off the screw of the computer cover open the upper cover carefully 3 Choose free PCI slot insert the BF PCI telephone voice card 4 Fix the BF PCI telephone voice card with screws 2 Link the cables between cards In order to make all logic channels between any two cards inserted on the same computer exchange directly each BF PCI telephone voice card has bus interface When inserting several cards on the same computer please link all the bus interfaces for cards The card linking interface is J1 When connecting cards please pay attention to the link direction namely all cables linkin
7. button enter net listen status The interface is as Figure 4 2 2 41 X oxi Channel LocalNo Name Status __CalerNo_ __ Called No__ Record Time _In Out_ aa Jn T ToT T ee e Sro2 grog Start Listen Stop Listen Figure After entering the net listen interface sha ystem will monitor each channel s status in real time If you want to monitor some channel s real time talks click the channel s grid to select it Click the start listen button you can listen the real time talks through sound card If you want to monitor another channel you must first click the stop listen button then select the channel you want to listen and click the start listen button to start 4 3 Customer information management Customer information management contains two parts customer data management and customer communication recording 4 3 1 Customer data management The usage and interface of customer data management in the client is the same as in the server Please refer to 3 5 1 Management of customers basic information 42 X 4 3 2 Customer communication recording The usage and interface of customers communication recording in the client is the same as in the server Please refer to 3 5 2 Management of customers communication information 4 3 3 Pop up customer information Popping up customer information can only be used in Client Steps are as follows 1 Set system manage
8. Time and caller number reporting Mean that the homologous circuit is reporting the time or the caller number please read more in 4 3 Incoming call reporting 3 1 5 5 Number in Show the telephone number of caller who call in show the information of the calling all this is recorded in the information of the recording In the status of calling in any sound including the sound of pressing keys can be recorded 3 1 5 6 Number out Show the telephone number of caller who call a show the information of the calling all this is recorded in the information of the recoins In the status of calling out any sound including the sound of pressing keys can bates rded 3 1 5 7 Length of Recording Time Show the length of recording time jump once each second This information can also be recorded in the information of recording But the real length of time is recorded 3 1 5 8 Record calls in or out Show whether the call is calling in or calling out the difference between in and out is whether there is ringing If there is ringing it is that somebody is calling in otherwise there is somebody is calling out 3 2 The system management The system management contains eight parts They are settings of system attributes the customer information s establishing setting the name of the circuit setting the parameters of X circuit database management management of operating log lock the computer and close the recording system 3
9. button thus the password is changed 3 4 2 Add and delete the operator When adding an operator the added operator s right is the same as the operator who has logged on Interface is as Figure 3 4 2 Add or Delete Operator E xi No Name Password GroupNo Setting System Parameter Set 0000 Administrator rasa Yes Yes Add Add Operator Information Operator No a000 Password i Group No 3 Name Administrator IV Setting System Parameter V Setting Channel Parameter V Setting User Information V Managing Database IV Search Operate Log IV Clear Operate Log J Managing Tel User V Lock Computer IV Calculate Talk Time JV Add Delete Operator J Managing Customer Info Customer Communic V Search Record IV Delete Record JV Protect Record V Backup Record IV Playback Record V Convert Record Format V Search No Answer Call V Del No Answer Call IV Search Voice Mail IV Delete Voice Mail JV Setting Filter Tel No IV Search Filter Info IV Delete Filter Information Setting PBX Parameter V Display PBX Original Bill V Setting PBX CO Nam V Net Search Record IV Net Search Voice Mail V NetRealTime Listen V NetJump Customer Figure 3 4 2 3 4 2 1 No of operator The No of operator is the combination of four numbers or letters In order to make the remote searching convenient please use the combination of numbers 36 X 3 4 2 2 Password of operator The password of operator is the combination of six
10. only unlocked by the person who locks it The interface is as Figure 3 2 8 26 Lock the Computer Lock the Compute Operator Administrator Lock Time 2006 09 25 11 37 02 Password Figure 3 2 8 3 2 8 Close System The operator s ID and password is needed to close the system and the information will be stored in operating logs The interface is as Figure 3 2 9 Operator AAA Password ef OK a Cancel J Figure 3 2 9 If the system is closed all records in process will be stored Especial Note Close recording system before closing the computer 3 3 Record Manage This part includes nine functions system searching records backup record files search voice mails play voice file convert voice file format search phones which are not received set filtering phone information search filtering phone calling and statistics of in and out call amounts 3 3 1 Searching records This module is used to manage record information and files such as searching protecting replaying deleting and so on The interface is as Figure 3 3 1 27 J SE Searching Record xj Search Condition Time From 3 25 2005 12 00 00 AM SH Call Type Jan 7 Local No J Sub Tel Nol 4 a To 11 53 59 PM Channel Jal Name Remote Nof Search Export Channel LocalNo_ Name Sub Tel No Called No Record Start Time Talk Tim Ej Result Record 0 Playback Delete Re
11. 2 1 Setting System Parameters The setting interface is as Figure 3 2 1 Setting System Parameters E x Voice control parameter Record time range Detect have voice 3000 Start Record Time 7 First Time 00 00 T T F200 Poo Detect have silence 2000 X ms Stop Record Time Voice Energy Level 18 ea 12 00 Record Control Parameter o o When talk time less than fo second No record 0 never stop Record In Out Telephone number bits fao Max is 120 bits mYoice Compress Record Store Parameter Reserve free disk 50 MB Compress Rate Record File Path c FileRecord 7 1 z Times File Format Record File Manage Wave C When disk reserve space not enough play voice and dialog When disk reserve space not enough auto delete old files gt Jump custom info Jump 7 C When disk reserve space not enough auto copy old files to Copy to Path n Yoice Mail Parameter Incoming No answer ring count fe File Path c FileMail E Detect DTMF 2 Figure 3 2 1 The module of Setting System Parameters is used to set working parameters of the Recording System which is consisted of Voice Control Parameters Record Time Range Record Control Parameters Record Storage Record File Management Record Compressing Popping Out Client Information or Not Voice Mail Parameter and Detect DTMF Smart etc The d
12. Pow This module manages the customers basic information and communication information 3 5 1 Management of customers basic information This module records the customers basic information especially such as telephone number The system can show the customers basic information according to the telephone numbers Interface is as Figure 3 5 1 Managing Customer Information No Name Addess PostCode Person TelNot TelNo2 TelNo3 FaxNo Mobile 1 El Name Person Address Post Code TelNo1 TelNo 2 TelNo3 Fax No Mobile 1 Mobole 2 Add Delete Change Figure 3 5 1 3 5 2 Management of customers communication information This module records the customers communication information The operator can add delete and search for communication information Interface is as Figure 3 5 2 21 41 47 Figure 3 5 2 39 X Chapter 4 Voice Mail and Customer Information Management in LAN After installing the client software on other computers on the LAN the operator through the client can do network inquiries network monitoring and customer information management 4 1 Log in the recording system server Client logging interface is as Figure 4 1 1 F Adigital Record Net Systema lolx Record Manage Customer Manage Help Logon Information Operator No 0o00 Password igo IP A
13. X JUST Digital Record System User s Manual For Windows Do XP S 5 N May 2007 Copyright X The information this manual contains is provided with keeping original shape If it is changed please forgive us for not giving further notice Our company doesn t assure the content of this manual including but unlimited in the assurance of implicit salability and particular use applicability Our company will not be responsible for the errors of the manual and the accidental expense brought by the supplying accomplishing and using the manual Our company will try to add new technologies to the products We are sorry that we may not give notice to the consumers that some technological parameters and configurations of the manual have been changed Please protect the copyright of the manual Any copy photocopy reprinting modification and translation to the manual without the written agreement of our company are forbidden definitely Please protect the copyright of the programs ae product Any copy modification and decompiling the programs without the written Rosi of our company are forbidden too e rs Contents Chapter 1 System Introduction 5 1 1 Basic Function 5 1 2 Function CharacteristiC
14. ax Time e000 Back Tone Ratio 20 J Figure 3 2 5 3 2 4 1 Channel No The number starting from 0 means the sequence of corresponding channel and can not be changed 3 2 4 2 Local No Set the telephone number according to the corresponding channel This number will be added to the record information You can search record information by this number 3 2 4 3 Name Set the user s name whose phone is connected with corresponding channel The name will be stored in record information through which record information can be found 23 X The name can either be input or chosen from existed names Existed names mean names set through System Manage gt channel name setting As the name setting please refer to 3 2 3 Telephone User Setting 3 2 4 4 Work Flag This is used to set whether the channel works or not Channels set as idle will not do any operation 3 2 4 5 Work Mode Work Mode can be set as any work mode listed below Record Mode monitor and record only phones in bridge Voice Mail Mode answer the call in bridge and leave a message automatically when nobody answers it Record Voice Mail Mode It can not only ree pronor and answer phone in bridge but also leave a message automatically when nobody Gitvers it Distant Search visit the system throughcahones and search system records Distant Monitor visit the system A phones and monitor any system channels in real time Report Incoming N
15. city of computer automatically recordings files can be cleared and backed up automatically 12 Support customer information recording and popping up the information of client at both Server and Client 13 Support relay record of PBX and search recordings according to the extension 1 2 Function Characteristic 1 Digital Recording Record and replay voice with digital technology Save recordings in disks of large capacity ensure the safety of recordings and search fast 2 Searching Records The system can accomplish complex searches according to the caller number of speakers the date of phone talks and the channel number 3 Laconic Interface Show the status of each channel and talks Easy to learn and use 4 Real time Monitor According to your need you can set the recording period of time 5 Monitor Conversation Monitor any conversation done through the phone connected with the system at any time you want 6 Parallel Operating Record voice search ree and replay records at the same time 7 Searching through network Search recerdings you want through network 8 Monitor through network Monitox he status and conversation of chosen channels 9 Searching of voice mail After several rings without answering the system will start to record the phone messages 10 Safe and Reliable Manage passwords by different level Strong security of phone talks Industrial highly reliable devices Design of redundancy Self restoring f
16. cord Protect Record Loop Play gt X Delete YY Clear Protect 8 sat G End vo stato Play Schedule Cua a PU MCMC ACEC A EEE EU ETENE EEEE E ACORN Ce WU PUM E CAI PM EE Ace Tie Wetec ace ot mut elec RO 3 3 1 3 3 1 1 Searching and Searching condition Basing on the searching condition of the operator the system can select records of recorded voice The operator can play and delete the selected records And the operator can only search for the records owed to his recording channels The searching condition includes the time of call telephone number extension number name channel number call type and so on The operator sets above conditions then click the query button to search the records 3 3 1 2 File exporting The selected files in the list can be exported with the file format wav copied to other computers and played through the sound card 3 3 1 3 Record playing 28 gt Pitching on one record and pressing this button the system will play this record file Pause the playing of record file lt lt Press this button when playing move the playing position back quickly gt gt Press this button when playing move the playing position ahead quickly 3 3 1 4 Record deleting Delet x Pitch on one record of the query list If not protected the record and the relevant record file will be deleted D Cee Delete all the unprotected records and the relevant record files in the query list
17. d please read 3 3 1 3 1 2 1 Search record searching records 3 1 2 2 Search unanswered phone calls Carry out the function in the menu Record manage Search no answer call information Please read 3 3 6 Searching the information of no answer call 3 1 2 3 File format conversion Carry out the function in the menu Record management Convert voice file format Please read 3 3 5 Converting the format of voice file 3 1 2 4 Add Delete the operator Carry out the function in the menu Operator manage Add or Delete operator Please read the 3 4 2 Add and delete the operator X 3 1 2 5 Modify the operator password Carry out the function in the menu Operator management Changing operator password Please read 3 4 1 Modify the operator password 3 1 2 6 Close recording system Carry out the function in the menu System manage Close system Please read 3 2 8Close System 3 1 3 Subsidiary information column The subsidiary information column contains information of the current time information of recording periods button to open and quit real time monitor information of the disk where recordings are save and the information about the operators logging on 3 1 3 1 Information of current time D amp The content shown contain year mo Pe day hour minute and second jump per y AS y Jump p second S 3 1 3 2 Information of recording period The denotative content is the inf
18. ddress fi 27 0 0 1 TCP IP Port e000 Connection Status Connect success Log in Log out Figure 4 1 1 After inputting then user number password and IP address of the recording system server click the Log in button to connect the server Attention The port number is fixed to 8000 4 2 Recording management Recording management contains two parts searching record and network monitor 4 2 1 Searching record Click Searching Record button enter into recording inquiry status The interface is as Figure 4 2 1 40 Searching Record i E E x Searching Condition Time From 3 25 2005 x 12 00 00 av Call Type fal 7 Local No Sub Tel nf Start Search Stop Search To 11 59 59 PMH Channel fal x Name Remote nf Channel LocalNo Name SubTel CallerNo CalledNo Record Start Time Talk Time gt Search Result Total Record 0 Figure 4 d Search condition beginning and end o X data and time call type channel number remote phone number in out local num S Start search after setting the search condition click start search button to search Stop search after clicked the start search button click stop search to stop search Play play the recordings searched Stop Stop playing recordings Right click the searched recording choose to delete or backup the recording file 4 2 2 Network monitor After clicked the net listen
19. e Manual backup path C FileBackup View Backup file date 3 25 2005 Backup Sr Figye 2 If the mode of backup is automatic Ayten will copy the record file to the appointed directory automatically when a record is finished There are only one day s record files can be backup by the mode of manual backup Attention If the size of record file is too big and needlessly backup don t backup it avoiding taking up CPU resource and the memory resource of the hard disk 3 3 3 Playback of voice file This module is for playing the voice files Click the View button to choose the file to be played and then click the Play button to play the chose voice file Operation is as Figure 3 3 3 Playback oice File E xj File Name I View gt Play stop 49 Close Figure 3 3 3 30 X This module can play the voice files that are from records 3 3 4 Converting the format of voice file This module realizes the format converting between high compressed voice files and the voice files formatted with wav It is useful for playing the voice files Operation is as Figure 3 3 4 2 Convert Voice File format Voice file to wave file Voice File view Convert Wave File are View Wave file to record file wave File View Convert Voice File view yY Fig ie 3 3 4 This module can convert the format Mice files that are from record and voice ma
20. e coming user to leave a message File Path The messages are stored in disk as a file The path can be defined by this parameter 3 2 1 9 Detect DTMF Smart Parameter Detect DTMF smart has to be changed to improve keys identification rate when recording in some old lines The default value is 2 There is no need to change this parameter in common occasions 20 X 3 2 2 Setting User Information This module is used to set some relative information displayed in the main interface of recording system which includes the title of the main window and the company s name telephone E mail etc displayed in the status bar Save settings after filling all the information needed click the button and the data will be stored in the database The interface is as Figure 3 2 3 Setting User Information x Digital Record System System Name Company Name Telephone No E Mail f Save a Close N Fill users information in this table f Tai the name item in System Manage gt setting 3 2 3 Telephone User Setting channel parameters can choose referring to 3 2 4 3 Name The interface is as Figure 3 2 4 21 X Managing Telephone User x Name I Memory Add Delete Figures 3 2 4 Setting Channel Parameter lt S This module is used to set relative kA of voice card s channels such as the channel s working flag working way channel lines telephone number and channel recording mode n
21. etails of each parameter s function are as follows X 3 2 1 1 Voice Control Parameters The following parameters are valid when channel recording mode is set as voice control Detect have voice Start Record Time The default time is 3000 ms that is to say the channel begins recording when detect voice message lasting longer than 3 sec in the channel Detect have silence Stop Record Time The default time is 3000 ms that is to say stop recording when failing to detect any voice message in 3 sec Voice Energy Level The value of voice energy when detect silence in the mode of Voice Record The default value is 18 That is to say it s regarded as silence when the energy level is below 18 As how to set channel recording mode to be voice control please refer to 3 2 4 6 Record Mode 3 2 1 2 Record Time Range amp Set record time range That means record ona the set time range everyday The default is record all day e 3 2 1 3 Record Control Parameters The shortest talk time to record the default value is 0 This means there is no limit to the talk time All talks will be recorded When the parameter is set as other value the system will not record any call shorter than that The limits to the bits of Record In Out telephone numbers when recording the talk the default value of the maximum number is 40 The maximum bit you can set is 120 If the telephone number is longer than the value you have set the system won t record it
22. g direction is the same 3 Connect telephone and or Simulation telephone line X According to the actual need and the type of module link necessary simulation telephone line the interface of the simulation line is J2 each J2 has two interfaces for telephone lines and the two cores in the middle is for the first phone and the other two are for the other telephone 4 The recovery of the computer Pack the upper cover well fix it with screws plug in the power supply line and open all power supply 2 3 Installation of Drivers for the Voice Card 1 Install the hardware well open the power supply and enter the Windows Operating System Windows98 2000 XP 2 Put BF PCI voice card into the CD driver 3 When the system finds out the new hardware and appear the dialog box of This guide helps you to install the driver for the hardware equipments click the button next 4 In next dialog box choose Search the siglo procedure for my equipment and click next p 5 In next dialog box choose specie position and click next 6 In next dialog box according to the driver that the BF PCI voice card inserted into input corresponding content in the Edit E g if the BF PCI is installed in the CD driver E driver then input E Drivers Win2000 and click the button assurance 7 In next dialog box click the button next Now the installation of the driver procedure for Windows 2000 completes 2 4 The In
23. he incoming telephone That means when a call rings the system will get incoming telephone number search corresponding clientele information and pop out the information in the user s network system automatically This is the main switch of popping out information in user s network system If popping out clientele information in user s network system is wanted this option must be set as Jump If this option is set as Jump the system will automatically search corresponding client in client information database If it is found pop out the window of client information in corresponding user network system Otherwise another window will be popped out whose interface is as Figure 3 2 2 Incoming Customer Infomation q j oj x Channel No 1 Caller TelNo 188 Name Person Address Post Code TelNo1 168 TelNo2 TelNo 3 Fax No Mobile 1 Mobile 2 Customer Information Customer Communication Figure 3 2 2 The operator can click Customer Communication to search or add to customer communication records As other descriptions about the customer ona please refer to 3 2 4 7 Channel No 3 4 2 3 Group No of operator 5 3 3 Pop gsromer information 3 2 1 8 Voice Mail Parameter Setting Incoming no answer ring count The hardware must have the function of leaving messages If the times of ring are more than the set value in the mode of Mail Record the system will answer it automatically and remind th
24. il 3 3 5 Searching information of no answer call The system can receive the information about no answer calls This module can search for the records of no answer call according to the searching conditions set by operator Operation is as Figure 3 3 5 31 Pox Search No Answer Call Information S i x Searching condition Date 3 25 2005 Caller No ey To 3 25 2005 Channel fan Search Clear J me crame CallTime Calero pi Fies Searching condition includes interval eeen the beginning time and the end time caller number channel number S Searching select records according to the set searching conditions Clear click this button to delete all the records about no answer calls Close close the form of this module 3 3 6 Set filter telephone number This module can set filter telephone numbers Once a telephone s number is set filtered the system will not record the voice when this telephone is calling in or calling out The system records the call information or not according to the setting information Interface is as Figure 3 3 6 32 X Set Filter Telephone Number i x No TelNo Record Call or not Record Tel No bit Memory Telephone No Record call or not Not Record Memory Record Tel No bit 5 Add Delete Figure 3 32 Record Tel number bit set the bits of the ete caller number 3 3 7 Searching filter call information This module can search for filter call i
25. ir need If you Wana Know more about how to add and delete operators you can read 3 4 2 Add and delete the Kator S 5 3 1 4 Information about users S The column of information about users will show the information about the user of the system It is in the menu system manage setting user information If you want to know more about this function please read 3 2 2 Setting User Information 3 1 5 Column for showing status of channels The column for showing the status of circuits will show the status of any circuit connected The system can support as many as 64 channels to record at the same time but the lines shown in the column is determined by the actual channel numbers Each line can show 8 attributes number of channels number of telephones name status number of caller number of receiver length of recording and type of call call in or call out The detail is as follows 3 1 5 1 Number of channels X Show two messages one is to show the number of channels which begins with zero this information is also recorded in the recoding voice mail and unanswered calls The other is to show the status of telephone if the telephone is picked up you can see icon like this ey if the telephone is hanged you can see icon like this a 3 1 5 2 Local telephone number Show the number of the telephone that connected with system at certain channel the number is also recorded into the recording This number can also be found in
26. mand of certain fields such as communication electricity and negotiate securities It can record without being disturbed when many telephones work at the same time work as real time monitor search and replay records that already exist It can also manage the record conveniently such as backing up and deleting files of recording The digital system is being widely applied in Futures Brokerage Company Public Security Official Electric Power Stock Certificate Paging Centers and all kinds of Scheduling fields 1 1 Basic Function Basic functions of the digital system are as oes 1 Support at most 64 telephones to record my same time 2 Using the computer that has installe digital system monitor any channel talks 3 Using the computer that has installed the digital system search digital recordings by the caller telephone number the date the time and the channel number at any time 4 On the LAN search digital recordings and monitor telephone talks over any channel in real time 5 Search the digital record with computer that has an IP address in the WAN through the Internet 6 Support voice mail function 7 Support deleting and backing up recordings according to the power of users 8 Manage users according to the level they belong the level is defined by the power they have 9 Replay play circularly and play continuously searched recordings 10 Show the caller number on the record interface 11 Inspecting the disk capa
27. ment system parameter setting pop up customer information as pop 2 Operator group number operator management add or delete operator operator group no corresponds with channel group number system management channel parameter setting channel group no e g if operator 002 s group number is 2 his telephone group number should also be set as 2 3 Operator whose group number is can PORN all in coming call information 4 One Client supports popping up multi telphone in coming call information 5 When custom data is popped up aiek open customer communication recording to input the communication n 6 If there is no corresponding customer data with the caller number click open customer data manage to input the customer information Attention The biggest number of Client running at the same time is 10 On slower computers it s better to run less than 5 Clients at the same time in order to work well The system allows 10 Clients to do net search at the same time However only one Client is allowed to do net monitoring at a time Otherwise some problems could happen 43
28. nage P REE function menu speed button Convert File Format Add Delete Operator Change Password Close System FETE ne cating colum La eg subsidiary informatio information colum Operator is Administrator User Name Figure 3 1 1 Click the minimum button in the top right corner of the main interface the action can minimize the main interface into the bottom right time column of the screen such as the diagram below Record system icon Double click the icon of the recording system this can restore the main recording interface of the system 11 X The main recording interface of system contains five parts they are the function menu speed button subsidiary information column the customer information column and circuit indicating column 3 1 1 Function menu The menu is divided into six parts according to the function They are system manage record manage operator manage customer information manage PBX manage and user help Each function will be elaborated on in the follow chapters 3 1 2 Speed button The main function of speed button is to enter the specified interface quickly having six totally search recording search phones that no one answers the conversion of document format increasing the operator who has power to delete records modify the password of operator and close the recoding system gt Y sS amp Carry out the function in the menu Record manage Searching recor
29. nformation and delete the information Interface is as Figure 3 3 7 33 eR 3 25 2005 12 00 00 AM All 11 59 59 PM All ise 3 3 8 3 3 8 Calculating talking time This module can calculate the talking time of the call records that accord with searching conditions set by the operators Interface is as Figure 3 3 8 34 Calculating Talking Time Calculating conditio Time From 25 2005 x 12 00 00 AM Call Type Ja zj Local No Sub Tel No Tof 3 25 2005 x 11 59 59 PM Channel All x Name Remote Nof Calculate Channel LocalNo Name SubTelNo Called No Record Statt Time TalkTime P Result Total 0 times Time is 0 hour 0 minute 0 second Figure 3 3 8 Ka 3 4 The operator management lt amp The operator management ce ee password of the operator adding operators and deleting operators 3 4 1 Modify the operator password Every operator can change his own operating password but not other s no matter what his operating level is Interface is as Figure 3 4 1 Changing Operator Password Change lt Administrator gt Password Old Password New Password Replay New Password ea Figure 3 4 1 35 This module is used to change the operator s password Input the old password and new password input the new password again for sure and then click the OK
30. numbers or letters In order to make the remote searching convenient please use the combination of numbers 3 4 2 3 Group No of operator The group No is very import because it relates to the customers information that the operator can search for and read There are three kinds of group No a Super operator marked with So the operator whose group No is is the super operator Super operator can search for the records of all voice channels The super operator can see the call records of all the channels when he logs on his network end b Captain level operator This group No is the combination of 0 9 A Z a z The maximum length is five This kind of operator can search for Rxords of the channels corresponding with the operator s group No But the operator can eo the customers information in his network end gt c Ordinary operator This group No a number among 0 9 or a letter among A Z and a z The operator can search for the records of the corresponding channel and see the customers information of this channel in his network end Please consult 3 2 4 7 Channel No to know how to set the group No of voice channels 3 4 2 4 Name of operator It is only an ID 3 4 2 5 Add the right of operator only apply to the new operator Set the rights of the operators New operator s rights are less than the operator who is adding the new operator 3 5 Management of customers information 37
31. ormation of Record time range in System manage Setting system parameters Please read 3 2 7 Setting System Parameters 3 1 3 3 Open and quit real time monitor button Realize the function of real time monitoring in each channel having two kinds of operations to carry out this kind of function One is to click the channel dictating grid to choose the channel you want to monitor then press the monitor button when the monitor button is green the system enters the status of monitoring automatically Click the monitor button again then the color of the button becomes darker close monitoring X The other is to double click the channel dictating grid to choose the channel you want to monitor when the monitor button is green the system enters into monitoring status automatically Double click the monitor button again then the color of the button becomes darker close monitoring 3 1 3 4 Information about the store of recording in the disk Show the residual capacity of the disk in real time 3 1 3 5 Login In System will enter into the main interface for recording automatically when the system is started If you want to do other operations you have to login in Only if the operator with proper rights login in system will react to the operation he wants the system to do The initial operator is already set its number is 0000 the password for that number is 000000 User can add or delete operators according to the
32. ote voltage control voice control or key control etc The default setting is suggested in common occasions The system has relative parameters of 64 channels The client can only change existed channel parameters If changing a channel parameter is needed click the column of corresponding channel and change the parameter in edit frame below The interface is as Figure 3 2 5 22 IE Setting Channel Parameter xj Ca Tae a a ai ae TE O 0 Record Voic Voltage Control 0 tt E 1 Wotk Record Voic Voltage Control 1 E 2 Work Record Voict Voltage Control 2 z 3 Work RecordVoict Voltage Control 3 E 4 Work Record Voict Voltage Control 4 ig Hl 5 Work Record Voict Voltage Control 5 6 Work Record Voict Yoltage Control 6 7 Work Record Voict Voltage Control 7 E 8 Work RecordVoict Voltage Control 8 d E 9 Work Record Voict Voltage Control 9 10 Work Record Voict Voltage Control A d E 11 Work Record Voic Voltage Control B g 12 Work Record Voict Voltage Control C 13 Work RecordVoic Voltage Control D 5 Ad 4 b r Channel Parameter Channel No jo Local No Name Work Flag Work Work Mode Record V oice Mail 7 Record Mode Voltage Control Group No jo Start DTMF Stop DTMF E Voice Mail Signal Parameter EB Change Signal Frequency 450 Dial Tone Min Time 2500 Busy Tone Min Time zoo Busy Tone Max Time fi 500 Busy Tone Ratio 50 Back Tone Min Time s000 Back Tone M
33. our supplier and chang nder professional directions S 3 2 5 The Database Manage The module is used to recover the database of record system The picture is as Figure 3 2 6 x Manual Restore Database Restore Date amp Restore Database 3 25 2005 Figure 3 2 6 The system uses one database a day So when one day s data is destroyed other databases will not be affected If a day s database is destroyed you can empty the day s database manually and use it immediately without restart the system 25 XE 3 2 6 Managing Operating Log The system will automatically write corresponding operations into Operating Log which includes add new operator change operators information delete operators information change passwords change system parameter and channel setting data delete a recording record clear recording record clear system log backup database recover database and exit The interface of browsing operating log is as Figure 3 2 7 Managing Operating Log q x Operate Content Operate Time 2005 03 25 11 49 16 Administrator Clear Operating Log 2005 03 25 11 45 10 X Clear 4 Close Figure 3 2 7 This module can review maintain the information of system operating log Clear Log click this button to delete all system operating logs 3 2 7 Lock the Computer When the system is working without people this module can be called to lock the system just like WINDOWS It can be
34. rom fault 1 3 The Mode and Formats of Record This system supports four kinds of recording pressure control Sound control DTMF control and ringing control 1 Pressure control control using the electric voltage Carry on the recording according to the change of the electric voltage and pick the phone to carry on the recording 2 Sound control control using audio frequency According to the examination of the circuit if the audio frequency signal exists the system carries on recording such as interphone etc X 3 DTMF control control by DTMF According to the examination circuit whether have the homologous DTMF to determine whether to record voice 4 Ringing control control by the ringing in the circuit According to the examination of the ringing in the circuit if there is ringing in the circuit pick up the phone and record or hang up and stop recording when the circuit is busy This system supports two audio file formats Normal default audio file format this format supports 1 2 and 4 ratio compression format Wave namely Microsoft wave format this format only supports 1 ratio compression format 1 4 Technical Parameters Import 1 64 channels increased by 4 Resistance high ohmic resistor gt 8 Megohm SNR 60 dB S Frequency Response 300 3400 HZ a Rate of collecting 64 kbit s per change Voice can 1 2 4 ratio compressed Record time No restrict Temperature 5 C 40 C Humidity 5
35. stallation of the Recording Software Open the installation disk for the system application software according to the dissimilarity of the operate system choose the homologous procedure for installation if you operating system is Windows 98 double click the Win98Record exe If your operating system is Windows 2000 XP double click the Win2kRecord exe The system carries on the installation flick open an interface as Figure 2 4 1 Welcome to the BeauPhone Installation This setup program will install BeauPhone on your computer Click Exit if you do not want to install this application Click Next to continue the installation WARNING This program is protected by international copyright law and treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent of the law Exit Figure pen Suggest adopting the approval method of dpstallation namely single shot next move S following the guide can immediately a installation T 10 y Chapter 3 System Utilization 3 1 Main interface of the system Click Windows procedure in the beginning menu you can see BeauPhone run the digital recording system enter into the main interface of the recording system the interface is as Figure 3 1 1 Fbigital Record System eA Record Manage Q Operator Manage 0 Customer Manage C PBX Ma
36. the column Local No in the interface system manage setting channel parameters Please read 3 2 4 2 Local No 3 1 5 3 Name Colum Show the name of user of the telephone connected with system at certain channel this name is also recorded into the recording you can also ge 1t through the following way Choose the menu system management then choose ar channel parameters then you can find the name at the settings of certain circuit If want to know more about this please read 3 2 4 3 Nam 3 1 5 4 State column Show the status of telephone connected with the system empty unlink idle record message distant search distant monitor and time and caller number reporting The meaning of each status is as follows Empty Mean that there is no recording module inserted in the channel or what inserted there is not recording module Unlink Mean that the homologous circuit didn t connect with the circuit of telephone or the telephone circuit has problems Idle Mean that the homologous circuit is hanged up Record Mean that the homologous circuit is recording Message Mean that the homologous circuit is recording leave word X Distant search the Mean that the homologous circuit is perfume the search operation do by user in distance Read more in 4 1 Distant telephone search Distant monitor Mean that the homologous circuit is being monitored by users in distance Read more in 4 2 Distant telephone monitor
37. umber visit the system through phones and the system will identify incoming number and report it to the receiver 3 2 4 6 Record Mode The system supports 4 optional record modes voltage control voice control key control and ring control Voltage Control record as the voltage changes That means start recording once the phone is picked Voice Control record when detect voice signal in lines such as interphones Key Control record when detect corresponding DTMF keying Ring Control pick up the phone and record when detect ring in lines put down the phone and stop recording when detect busy one 24 X 3 2 4 7 Channel No The actions of the operator to search delete records and messages and pop out in international port are not only limited by the operators authority but also by the group of the operators and channels The channel group can only be marked by single number 0 9 or single letter A Z a z As the relationship between the group of operators and channels please refer to 3 4 2 3 Group No of operator 3 2 4 8 Start DTMF amp Stop DTMF Set the keys to start and stop key control It can be number 0 9 A B C D or their combinations but the maximum length is 5 3 2 4 9 Voice Mail Signal Parameter This can set the signal parameters of voice wail phones The international standard parameters are included in the system so don t hahge when not necessary If you use special switch counsel with y
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