Home

SMART Board 800 series interactive whiteboard user's guide

1. Gl lisi a IMPORTANT If you accidentally press the Reset button for longer than three seconds the interactive whiteboard goes into a service mode and the pen tray flashes amber To get the interactive whiteboard out of the service mode disconnect the power cable from the wall outlet and then connect it again H NOTE The Reset button is recessed so that it can t be triggered accidentally Use a long narrow object such as a ball point pen to press this button Using the Connection Wizard You can resolve many troubleshooting issues using the SMART Connection Wizard found in the SMART control panel To start the SMART Connection wizard 1 Press the Help button on the pen tray The Help and Support for Your SMART Board Interactive Whiteboard window opens 39 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard 2 Press Connection Wizard The SMART Connection Wizard opens MJ TIP You can also access the SMART Connection Wizard by selecting the SMART software icon in the Windows notification area or Mac Dock selecting Control Panel and then selecting Connection Wizard 3 Select SMART Board 800 series interactive whiteboard and then press Next 4 Select the option that best describes the
2. SMART Board 800 series interactive whiteboard User s guide Extraordinary made simple SMART Product registration If you register your SMART product we ll notify you of new features and software upgrades Register online at smarttech com registration Keep the following information available in case you need to contact SMART Support Serial number Date of purchase FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ina commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Trademark notice SMART Board DViT SMART Notebook SMART Meeting Pro SMART Ink smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft Excel PowerPoint Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in
3. 2222022 57 Packagingiccss scp Nocetecce acest tre cas ete oe So art hae ean Soe e 57 China s Electronic Information Products regulations 20000 00002222 e cece cece cece eee eee 58 U S Consumer Product Safety Improvement Act 002 2222 c cece cece eee eeceeee eee 58 INGOX Ee aese intel ch area teers 82 esccdemnecan dente tas salah docs ei anas had fine tan aana 59 vi Chapter 1 About your SMART Board 800 series interactive whiteboard Identifying the components of your 800 series interactive whiteboard 2222220 22222 2 FGI 2 orate tetas oe se ea ieee ac sic ee ae a e ets eee a venee 2 SoftWare tornei os Pe ae a Sened oe bi olen eee Does oukeaseeeect Joceedse Sue 2 Dual sketch capabilities 22 2 2 c cece cece ccc cc cece ce ceeceeeeeees 2 SMART MK ss ke ere ee ee ae ton eee sete 3 TOUCH ANG GEStUICS ecco 22 cai eee gene cee geeeoubededy ndascceet nes uecneeeaded ence deceesawe eset 3 Pen tray eit 2 tes ote ko eee A Et tes ae Nee a eee ee a 3 Durable surface and dry erase 2 2 2 3 Wall mount bracket 2 200000 0 0002 c cece cece cece cece ccc ccc cece cece cece ee eeeeeeeeeeeeeeeeeees 3 lt ENEE E AE PEE P NEN E PE ede EET O 3 Security cable lock 2 2 2 eee 3 Understanding how your SMART Board interactive whiteboard works 222222 4 Other components 22222 ccc eee eee ccc cece cece cece cece cece cece ce aLaaa oa ao
4. 43 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Troubleshooting using the Ready light You can troubleshoot your interactive whiteboard using the Ready light together with other observable symptoms and behaviors Before you start troubleshooting see Starting the troubleshooting process on page 40 to locate the Ready light and then familiarize yourself with its states during normal operation The following flowchart directs you to the next stage in your troubleshooting process Flowchart 1 Getting started Start Is Pe Goto lt the Ready gt No Flowchart Slight on lt 2 4 ee oe Yes I Goto What color Goto Flowchart Solid green lt is the Ready gt Flashing green al Flowchart 5 is light a 4 ae Solid red bas Flashing amber 7 A a Go to N Reset the interactive Flowchart whiteboard 3 I LOR Yes Y No Y Update the firmware contaci support ja No Snow Y Yes Done 44 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Flowchart 2 The Ready light is off From x Flowchart 1 Press the Power button y OK Yes Snow No y Reset the interactive whiteboard Yes Snow No y Ensure the power cable is connected properly to the interactive whiteboard and the wall y OK
5. e Tell your students not to touch the projector because it can become extremely hot during normal operation e Don t use a chair to increase a student s reach If your students are unable to reach the top of the interactive whiteboard you might need to remount a wall mounted unit at a lower position 34 CHAPTER 4 Using and maintaining your interactive whiteboard Preventing damage to your interactive whiteboard Although your SMART Board interactive whiteboard s surface is very durable take the following precautions to prevent damage to the interactive surface and other components Don t set up and use your interactive whiteboard in an area with high levels of dust humidity or smoke Don t use sharp or pointed objects such as ballpoint pens or pointers as writing tools Replace the pen nib when the nib wears out Don t use low odor dry erase markers because they can be very difficult to erase Use standard high odor dry erase markers that show a warning to use them only in well ventilated areas Don t use adhesive tape on the interactive surface Don t use abrasive erasers or harsh chemicals to clean your product Don t use compressed air to clean the interactive whiteboard s cameras because the force of the air could damage them Keeping the writing surface clean With proper care your SMART Board interactive whiteboard will provide years of trouble free service Follow these tips to keep the interact
6. Yes Snow No vo Ensure the power outlet works Yes w y lt OK Sa O No y Try the following Replace the power supply Replace the pen tray Yes y _ Contact support 45 gt y Go When the Ready light is off the interactive whiteboard isn t receiving power Press the Reset button on the bottom of the pen tray to reset the interactive whiteboard Alternatively disconnect the power cable at the wall outlet and connect it again When you reset the interactive whiteboard all the pen tray lights flash sequentially twice indicating successful communication with the SC 14 controller If they flash continuously reset the interactive whiteboard again If this doesn t solve the issue you might need to replace the pen tray Check that the power cable is connected to the correct receptacle The audio and power receptacles are located beside each other on the back of the pen tray Audio out Power back to Flowchart fi 4 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Flowchart 3 The Ready light is solid red A From Flowchart Va y Re y Check all cable connections Y LOK now No y Ensure the USB cable doesn t exceed 16 5 m Yes Reset the interactive whiteboard Yes Disconnect and connect the USB c
7. 1 2 2 2 2222 e cece eee ccc ccc cece cece ccc cece aaar rairai rroan 38 Adjusting the projected image 2 22 2 eee 38 Resetting your interactive whiteboard 2 2 22 22 e cece cece cece e eee eee e ee eee cette eee eeeeenees 39 Using the Connection Wizard 2 2 2 2 22 cece cece cece cece cece ccc ccc cece cece raira nainn annn 39 Starting the troubleshooting process 2 2 2 2 0 20 eneeeeeeee 40 Troubleshooting using the Ready light 0 0 000020 2c cece eee cece ec ccc cece ccc cece cece ec eeeeeeeeees 44 Flowchart 1 Getting started 02 22220222 cece c eee e eee e eee teeeeeeeees 44 Flowchart 2 The Ready light is off 000 00000 e cece eeeeeeeeeeees 45 Flowchart 3 The Ready light is solid red 22 2222 e cece cece ee eeees 46 Flowchart 4 The Ready light is flashing green 0 0 00 e eee e cece eee ee 47 Flowchart 5 The Ready light is solid green but pen tray tools behave unexpectedly 48 Flowchart 6 The Ready light is solid green but the interactive whiteboard isn t responsive 49 Troubleshooting using SMART Board diagnostics 000 000 e cece cece ee 50 Checking the camera VIEWS 2 2 eee cece cece cece cece cece raana ainarra nnan 50 Checking the interactive whiteboard s calibration 000 0 2222 e cece cece cece cece eens 51 Finding more information 0c eee eee cece aa aa aa cece ceceecceceececeeeeees 53 Cont
8. Digital cameras in the corners of the interactive whiteboard track the position of the pens eraser and your finger on the interactive surface and then send the information to the SMART software which interprets this information as mouse clicks digital ink or ink removal in the appropriate location The first time you connect your interactive whiteboard interactive whiteboard if you don t see a pop up bubble telling you to calibrate the interactive whiteboard press the Help button on the pen tray to start the calibration process as described below This process ensures that the cameras accurately track your finger and the pens on the interactive surface IMPORTANT If you have not used your interactive whiteboard before you must perform a calibration If the system detects incorrect calibration parameters a warning bubble may also appear recommending that you perform a calibration I To calibrate the interactive whiteboard 1 Click the SMART software icon in the Windows notification area or Mac Dock and then click Control Panel 2 Select SMART Hardware Settings 3 If you have more than one SMART product connected select the appropriate interactive whiteboard 4 Click Advanced Settings and then click Calibrate The Calibration window opens This can take a few moments while your system sets up Press center of target until it turns green CHAPTER 3 Setting up your interactive whiteboard 5 Use the tip of a pen
9. cables USB calibrating Chinese regulations cleaning components interactive whiteboard other configuring the computer connecting guest laptop to your computer USB Connection Wizard consumer product safety E EIP regulations environmental compliance 59 22 43 22 22 12 15 58 35 14 18 12 12 39 58 58 57 environmental requirements erasing European Union regulations F flowchart 1 getting started 2 Ready light off 3 Ready light red 4 Ready light flashing green 24 57 44 45 46 47 5 Ready light green pen tray problems 48 6 Ready light green no response gestures best practices multi finger multitouch single finger using H hardware environmental compliance highlights how it works image adjusting Important information included Ink Aware installation 49 31 28 30 26 25 of 38 23 INDEX installing installing and securing installing SMART Product Drivers interactive whiteboard L Locked Ink mode O object awareness optional orienting packaging pen tray cleaning customizing buttons lights power module removal using preventing damage R Ready light troubleshooting with Reset button resetting RoHS directive S safety warnings and cautions securing pen tray security screw location selecting software updates 60 43 24 16 57 36 22 20 20 22 35 44 39 39 57 10 24 38 T
10. o If you have a Windows computer select Start gt All Programs gt SMART Technologies gt SMART Product Drivers gt SMART Board Tools o Ifyou have a Mac computer open Mac HD and then select Applications gt SMART Product Drivers gt SMART Board Tools app The Ready light in your interactive whiteboard s pen tray turns from flashing green to solid green and the SMART software icon appears in the Windows notification area or Mac Dock indicating that your interactive whiteboard is communicating successfully with SMART Product Drivers CHAPTER 3 Setting up your interactive whiteboard You can now pick up a pen from the pen tray and write over your desktop or any projected application and use all the other features of your SMART software For more information on using your SMART software press the SMART software icon and then select Help Configuring your computer settings For optimal configuration use the following settings for the computer connected to your interactive whiteboard Recommended settings Configure your computer s power management settings to turn off the monitor after one hour of inactivity and to put the hard disks into standby mode after two hours This extended period prevents the computer from shutting down unexpectedly for example during presentations or meetings that have gaps in computer activity Your computer will stop sending a video signal to your projector after a period of idle time which may
11. tips cleaning cleaning pen tray installation preventing damage safety trouble free performance troubleshooting transporting troubleshooting checking calibration checking camera views diagnostics interactive whiteboard tips using Ready light U U S regulations updating software USB using Connection Wizard gestures Ink Aware Lockable Pen mode pen tray using and maintaining W WEEE directive weight writing 35 36 35 34 34 40 51 50 50 37 40 44 58 38 12 39 25 23 24 22 19 57 24 SMART Technologies smarttech com support smarttech com contactsupport
12. 27 5 kg for the 885 model Check your local building codes to ensure that your wall can support this weight and use appropriate mounting hardware for your wall type CAUTION e lf you need to lean the interactive whiteboard against a wall before you mount it make sure it remains in an upright position resting on the pen tray brackets which can sustain the weight of the interactive whiteboard e Donot rest the interactive whiteboard on its side or on the top of the frame or on the corners where the cameras are located Installation tips e Ensure the bottom of the pen tray is unobstructed at all times because you will need to access it if the interactive whiteboard requires service e Install your interactive whiteboard on a flat plumb wall CHAPTER 2 Installing and securing your SMART Board interactive whiteboard e If you re installing the interactive whiteboard on drywall use all the toggle bolts supplied Because one of the mounting bracket holes aligns with a wall stud use appropriate hardware in that hole instead of a toggle bolt e Ensure that the power supply cable is connected to the correct receptacle in the pen tray as shown below Audio out Replacing an existing interactive whiteboard on drywall If you re replacing a SMART Board 500 or 600 series interactive whiteboard with the heavier 800 series on drywall you must remove the wall mount bracket and mounting hardware and then install all the mounting
13. Camera 0 bottom left r Camera 1 top left Z Camera 2 top right re Z Camera 3 bottom right H NOTE If the image is too small click 2x to double the image size 6 If one of the cameras views remains black the camera is obstructed or can t locate the reflective surface on the interactive whiteboard inner frame This image is an example of a camera view obscured by a pen or other object Check the camera lens and ensure that nothing is obstructing the view and that nothing is affixed to the interactive surface 7 Click Save Image and then save the file with your choice of file name and location MJ TIP It s a good idea to save the file to the SMART Technologies folder You can save the image with the log file for future reference or to e mail to your technical support representative Checking the interactive whiteboard s calibration If digital ink appears only in certain areas when you write on the interactive whiteboard or no ink appears the interactive whiteboard could be incorrectly calibrated You can test the calibration using SMART Board Diagnostics Tracker utility I To check the interactive whiteboard s calibration 1 Press the SMART software icon in the Windows notification area or Mac Dock and then press Control Panel The SMART control panel opens 2 Select About Software and Product Support gt Tools gt Diagnostics The SMART Board Diagnostics screen opens 3 Select View gt
14. trigger the projector to go into standby mode Similarly you can put your projector in standby mode by following the manufacturer s instructions included with your projector To change the settings see the instructions included with your operating system Matching your computer s resolution to your projector s resolution Ensure that the resolution settings for your projector and computer match If your computer s resolution doesn t match the projector s native resolution the image won t appear correctly or will be distorted See Getting the Best Image Quality on Your SMART Board Interactive Whiteboard smarttech com kb 127199 for more information Determine your projector s native resolution indicated in your projector s user s guide and then set your computer s resolution to match You can change your computer s resolution in Windows Control Panel or in the Mac System Preferences If you need further help changing your computer s resolution see the instructions included with your operating system You might also need to adjust your computer s refresh rate to obtain the best results Set the computer to an initial refresh rate of 60 Hz and then adjust this rate up or down until you determine the ideal refresh rate For more information on changing your computer s refresh rate see the instructions included with your operating system CHAPTER 3 Setting up your interactive whiteboard Calibrating your interactive whiteboard
15. Board 800 series interactive whiteboard If you secured the pen tray to its brackets using two security screws remove the screws and then set them aside If you secured the pen tray using a Kensington lock or similar device unlock and remove the lock Reach under the pen tray and pull down on the two large plastic clips Because the ends of these clips project slightly downwards they re easy to locate E Plastic clips While applying downward pressure to the clips gently slide the pen tray toward you until you can access the cables attached to the back of the pen tray Carefully disconnect these cables before completely removing the pen tray from the two L shaped metal brackets To reinstall the pen tray simply reverse these steps When you replace the pen tray on its supports you ll hear a click when it slides into place 55 Appendix A Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured sold and disposed of in a safe and environmentally friendly manner Waste Electrical and Electronic Equipment regulations WEEE directive Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union When you dispose of any electrical or electronic equipment including SMART Technologies products we strongly encourage you to properly recycle the electronic product w
16. Ib 23 7 kg for the SMART Board 880 interactive whiteboard and 61 Ib 27 5 kg for the SMART Board 885 interactive whiteboard Check your local building codes to ensure that your wall can support this weight and use appropriate mounting hardware for your wall type To prevent injury or product and property damage use only the mounting hardware supplied with your SMART Board 800 series interactive whiteboard when you install your product on drywall The mounting hardware provided with other interactive whiteboards may not be strong enough to support the weight of SMART Board 800 series interactive whiteboard Use two wall mounting brackets to install SMART Board interactive whiteboards with a diagonal width of 87 221 cm For operating safety and to prevent damage to your interactive whiteboard connect its USB connector or SMART connection extenders only to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with CSA UL EN 60950 and bear the CE mark and CSA and or UL mark s for CSA UL 60950 To prevent injury or product damage as a result of tipping mount your interactive whiteboard only on a floor stand that is certified for use with SMART Board 800 series interactive whiteboards such as the SMART FS670 Mobile Floor Stand or SMART HAWM FS UX Mobile Height Adjustable Floor Stand Do not modify your interactive whiteboard or the floor stand to make them compat
17. hardware and brackets supplied with your 800 series interactive whiteboard instead P CAUTION To help ensure that your interactive whiteboard is mounted correctly make sure the color of the wall mount hanger on the back of the interactive whiteboard and the color of the wall mount bracket are the same Securing the pen tray to your interactive whiteboard Because the pen tray is detachable you might want to safeguard it and your interactive whiteboard by anchoring it with a security cable not included Underneath the pen tray you ll find a lock slot that accommodates a security cable such as a Kensington lock CHAPTER 2 Installing and securing your SMART Board interactive whiteboard IMPORTANT Securing the pen tray can provide theft deterrence for your interactive whiteboard because the screws that secure your interactive whiteboard to the wall are located directly behind the pen tray and cannot be removed without first detaching the pen tray In effect when you secure the pen tray you also secure your interactive whiteboard if the security cable is tight I To secure the pen tray to your interactive whiteboard 1 Loop the security cable behind the pen tray brackets before you secure them to the wall 2 Thread the lock end of the cable through the loop end of the cable 3 Verify that the cable is tight enough that you can t remove the pen tray while the lock is in place and then install the pen tray 4 Insert th
18. interactive whiteboard on and off To start your interactive whiteboard turn on your computer turn on your projector and then press the Power button which is the green light on the left side of the pen tray Each time you turn on your interactive whiteboard the pen color buttons cycle twice and then the light comes on only for the ink color you select When your computer is on and the Power button is off the interactive whiteboard is in Standby mode Press the Power button to wake up your interactive whiteboard When you finish press the Power button again to return it to Standby mode CHAPTER 4 Using and maintaining your interactive whiteboard Power module buttons and indicators The Power module at the pen tray s left side has Power Orientation and Help buttons as well as the Ready light Help button Ready light Power button Orientation button Power button Press this button to put your interactive whiteboard into Standby mode when it isn t in use or to restore full power to it when you need to use it Ensure that the interactive whiteboard is connected to your computer and to a wall power outlet Orientation button Press this button to start the orientation process Orienting your interactive whiteboard ensures that the mouse pointer or digital ink appears
19. issue you re encountering and follow the on screen instructions to troubleshoot your interactive whiteboard Starting the troubleshooting process The Ready light is on the pen tray s left side beside the Help button It indicates the status of the controller module The Ready light is solid green when the system is working properly Ready light Power light 40 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard The following table shows the Ready light s normal states If the Ready light The interactive whiteboard Actions is Off Isn t receiving power or is in e Press the Power button on the pen Standby mode tray to bring the interactive whiteboard out of Standby mode e Ensure that the interactive whiteboard is connected to a wall outlet Solid green Is receiving power and is communicating successfully with SMART Product Drivers Solid red Is receiving power from the power e Ensure that the power cable is cable but isn t communicating successfully with the computer connected properly to the interactive whiteboard e Ensure that the interactive whiteboard is connected properly to the computer using a USB cable e Ensure that the computer is on Flashing green e Isin HID mode It s receiving power and is communicating successfully with your computers USB HID driver e SMART Product Drivers isn t installed This is normal mouse mode an
20. tray pen to press the red targets as they appear Move the tip to the center of each target until the target turns green and then lift the pen When you remove the pen the target moves to the next calibration point H NOTE You can re calibrate a target by pressing the left arrow key on your keyboard or the Keyboard or Right click buttons on the pen tray 6 Continue until you have pressed all the targets When you ve pressed all the targets a message appears saying that the calibration was successful and then the orientation screen appears Orienting your interactive whiteboard After you install SMART Product Drivers on your computer and calibrate your interactive whiteboard an orientation screen appears The 4 point orientation process ensures that the calibration coordinates are accurately associated with the relative location of your projected image on the interactive surface The orientation data is saved in your interactive whiteboard If you connect a different computer the orientation data for your interactive whiteboard remains unchanged Orient your interactive whiteboard if your projector or interactive whiteboard has moved since you last used it or whenever the mouse pointer isn t properly aligned with your finger or a pen tray pen when you touch the interactive whiteboard s surface I To orient your interactive whiteboard 1 Press the Orientation button on the pen tray see Power module buttons and indicators on
21. Pens There are two pens included with your interactive whiteboard Pick up a pen DP and press one of the four color buttons on the pen tray black red greenor lt D cs blue to change the color of digital ink you write with on the interactive whiteboard Eraser The eraser is rectangular like a traditional chalkboard eraser Wall mounting kit The 32 81 3 cm wall mount bracket comes with five screws and toggle bolts enabling you to wall mount your interactive whiteboard simply and securely SMART Board885 interactive whiteboards come with two wall mounting kits USB cable A 16 5 5m USB cable enables you to connect your SMART Board 800 series interactive whiteboard to a USB receptacle on your computer Power supply The SMART Board 800 series interactive whiteboard receives power from a wall outlet through the included country specific power supply and cable Optional accessories You can add a variety of optional accessories to your SMART Board 800 series interactive whiteboard to best meet your specific needs You can purchase these items when you order your interactive whiteboard or later from your authorized SMART reseller www smarttech com us Where For more information about accessories go to www smarttech com accessories Chapter 2 Installing and securing your SMART Board interactive whiteboard Environmental requirements 202 22222 ccccce cece cece cece ce ccc ccc ceceeeeeeeeececeeeee
22. SBX800 SBID8070i Bar The SBX800 SB D8070i bar appears 51 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard 4 Click Tracker The screen becomes white 5 Touch the interactive screen with a pen finger or eraser 6 Verify that the tracking rays overlap This image shows two contact points a finger and an eraser HK We S Contact point K Contact point X 3 7 Ifthe rays don t overlap and the rays change from colored to black calibrate the cameras see page 15 H NoTES e f one or more of the lines don t move or don t appear a camera is obstructed or isn t working properly e f intermittent black lines appear a second object such as your sleeve is touching the screen while you write 52 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Finding more information The Help Center contains links to a wide range of information including procedures concepts help with applications SMART software tool descriptions troubleshooting hints and more Access the Help Center by pressing the Help button on the pen tray The Help button also provides access to the orientation screen and SMART contact information Alternatively you can access the Help Center from the SMART software icon in the Windows notification area or Mac Dock Contacting SMART Technical Support SMART Technical Support welcomes your call However if you experience difficult
23. SMART software icon in the Windows notification area or Mac Dock and then select Control Panel The SMART control panel opens Press SMART Hardware Settings and select your SMART Board interactive whiteboard Press Pen and Button Settings from the drop down list and then select the button you want to customize Follow the on screen instructions For more information about customizing your settings open the online Help by pressing the Help button on the pen tray selecting Help Center and then selecting SMART Hardware Settings Using Ink Aware Ink Aware integrates SMART software with applications such as Microsoft Word Excel and PowerPoint When you use an application that is Ink Aware whatever you write or draw on your interactive whiteboard becomes embedded in the file rather than remaining as an external note created over the file I To view a list of Ink Aware applications 23 1 2 3 Open the SMART control panel Press Configure SMART Tools Select Ink Aware Program Settings The Aware dialog box appears You can enable or disable Ink Aware for any of the applications in the list CHAPTER 4 Using and maintaining your interactive whiteboard Writing selecting and erasing using object awareness Your SMART Board 800 series interactive whiteboard features object awareness which means you can pick up a pen and write select or erase without replacing the pen SMART software interprets your intent when yo
24. T Technologies gt SMART Product Drivers gt SMART Board Tools For Mac computers select Finder gt Applications gt SMART Product Drivers gt SMART Board Tools 42 SMART Product Drivers aren t installed Install SMART Product Drivers on your computer refer to nstalling SMART Product Drivers on page 13 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Actions Possible causes Symptoms There is a small red x on the SMART Board icon SMART Product Drivers is unable to detect your interactive whiteboard SMART Board software service isn t running Ensure that the USB cable is connected to you computer and your interactive whiteboard and that the cable isn t longer than 16 5 m Start SMART Board software service Touch isn t accurate The pointer doesn t appear directly below your finger When you write on the interactive surface your writing appears at a slight distance from the pen Your interactive whiteboard isn t oriented properly Orient your interactive whiteboard To start the orientation press the Orientation button on the pen tray refer to Orienting your interactive whiteboard on page 16 If the Orientation screen doesn t appear perform a calibration procedure Refer to Calibrating your interactive whiteboard on page 15 Digital ink doesn t appear on the interactive whiteboard or appears intermittently The
25. able to the computer Try the following Replace the power supply Replace the pen tray Contact support j 46 Lal y Go 5 N backto Flowchart 4 A red Ready light indicates that the interactive whiteboard is receiving power but isn t communicating successfully with the computer In most cases pen tray lights don t turn on and the screen doesn t respond to touch The interactive whiteboard is connected to the computer with a USB cable and to the wall outlet with a power cable You can access these cables by reaching underneath the pen tray The USB cable must not exceed 16 5 m Press the Reset button on the bottom of the pen tray to reset the interactive whiteboard Alternatively disconnect the power cable at the wall outlet and connect it again CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Flowchart 4 The Ready light is flashing green This is the normal mouse mode state when SMART Product Drivers isn t installed on the computer This mode can be useful for occasional or guest users who don t require the use of SMART Board Tools or pen tray functions Before you can use SMART Board Tools or the pen tray pens and eraser SMART Product Drivers must be installed and running If the SMART software icon doesn t appear in the Windows notification area or Mac Dock you must start SMART Product Drivers From To use all t
26. acting SMART Technical Support 000 00000222 c ccc c cece cece ec ccc cc cece cece cece eeeeees 53 Transporting your interactive whiteboard 2 2 2 2 eee cece cece eee e ccc eeceeccececeeeeeeees 54 Removing the pen tray 0 2 0 0 ccc cece cece cece cece cece cee cece eee c cece cece eee c tenes tee teeeeeeeeeeeeenes 54 37 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Updating your SMART software To update your SMART software go to the SMART software download page or use SMART Product Update SPU To check for software updates 1 Click the SMART software icon in the Windows notification area or the Mac Dock and then select Check for Updates and Activation The SMART Product Update dialog box appears listing the SMART software products installed on your computer Hl NOTE If you don t see the Check for Updates and Activation option contact your network administrator 2 Click the Update button beside the software you want to update Your SMART software updates automatically Adjusting the projected image Alignment errors occur when the projected image isn t perpendicular to the screen Alignment errors can occur when you mount your interactive whiteboard on an uneven surface or a wall that has obstructions or if you position the projector too far from the vertical or horizontal center of your interactive whiteboard If your projector isn t installed in a fixed location
27. board screen you can navigate pages change the look of an object erase digital ink and more Before you use gestures you must enable your interactive whiteboard to recognize them If you don t enable gestures only single finger gestures are enabled H NOTES e Gestures are enabled by default on Windows 7 operating systems and Mac OS X 10 6 or later operating system software e f gestures aren t working as expected on your Windows computer try the following o Disable the Windows Flick and Single Finger Pan gestures to improve the performance of other gestures For more information see the Microsoft website o Select Start gt Control Panel gt Administrative Tools gt Computer Management gt Service and ensure that the Tablet PC Input Service is running and starts automatically o Select Start gt Control Panel gt System gt Hardware gt Device manager gt Human Interface Devices If SMART Virtual Tablet PC driver one of the SMART Product Drivers isn t visible remove SMART Product Drivers and then install them again e Depending on which operating system and which application you re working in some gestures might not work or could perform differently than described see smarttech com kb 144789 25 CHAPTER 4 Using and maintaining your interactive whiteboard Single finger gestures When you install SMART software you can perform some gestures using one finger including selecting objects and double cl
28. cece cc ccceeecececceeeeeeeeeeeeees 34 Chapter 5 Troubleshooting your SMART Board 800 series interactive whiteboard 37 Updating your SMART software 2 02 22 22 cee cece cece cece c ccc cece cece ccc eeeeeeeeeeees 38 Adjusting the projected image 2 2222 eee 38 Resetting your interactive whiteboard 2 022222 e cece cece cece cece ccc cece cece cece eeeeeeees 39 Using the Connection Wizard 2 2 2 2 22 cece cece cece cece cece cece cece ccc eceeeeeeeeeeeees 39 Starting the troubleshooting process 0 0000 e cece aiaro erian 40 Troubleshooting using the Ready light 22 22 22 c eee e cece cece cece ccc eeeeeeees 44 Troubleshooting using SMART Board diagnostics 0 0 ccc cece cece cece cece eee eeeeeeeee 50 Finding more information 20 0 e cece eee eceeecceceeccecceeeeees 53 CONTENTS Contacting SMART Technical Support 000 000000 c cece cece ccc ccc cece cece cece eeeeeees 53 Transporting your interactive whiteboard 2 2 e cece eee c cece cece ceceeceeceeeeeees 54 Removing the pen tray 2 2 2 2 22 eee e cece eee cece cece cece ccc cece cece cece cece eee eeeeeteeeteeeenees 54 Appendix A Hardware environmental compliance 2220 202022222 e cece cece cece e eee 57 Waste Electrical and Electronic Equipment regulations WEEE directive 57 Restriction of Certain Hazardous Substances ROHS directive
29. d you might not want to use tools such as the pens and the eraser You re able to move the mouse pointer and perform mouse functions by touching the interactive surface The Right Click button on the pen tray might work depending on the operating system you re using Neither the Keyboard nor the Help button work in HID mode e To use the tools install SMART Product Drivers e To use all the features of your interactive whiteboard install SMART software smarttech com software Flashing amber Is in a Service mode or its firmware is being updated Wait until the download finishes After the download is complete the Ready light turns solid green 41 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Refer to this table for troubleshooting tips if the Ready light indicates that your interactive whiteboard is working properly but you re still experiencing problems Symptoms No image is projected Possible causes Your computer is in Standby Actions Move the mouse or touch the interactive on your interactive whiteboard or a No Input message appears mode surface or any key on the keyboard to bring your computer out of Standby mode Your computer is off Turn on your computer or press your computer s reset button and then log on as usual The projector isn t receiving a video signal e Check the video cable connections e Ensure that the co
30. directly below your finger or pen tray tool when you touch the interactive surface Refer to page 16 for information on performing an orientation procedure Help button Press this button to access on screen Help options including links to online Help files troubleshooting options and contact information for SMART support Ready light This light indicates the status of the interactive whiteboard s controller module The Ready light is solid green when the system is working properly 20 CHAPTER 4 Using and maintaining your interactive whiteboard The following table shows the Ready light s normal states If the indicators behavior doesn t match a state listed here see Troubleshooting tips on page 33 Ready Light State Solid red Meaning Your interactive whiteboard is receiving power from the power cable but isn t communicating with a computer Flashing green Your interactive whiteboard is receiving power and is communicating successfully with your computer s USB HID driver SMART Product Drivers isn t installed Hl NOTE In HID mode interactive whiteboard tools such as the pens and the eraser don t work but you can move the mouse pointer and perform mouse functions by touching the interactive surface The Right click button on the pen tray might work depending on the version of operating system you re using Neither the Keyboard nor the Help button work in HID mode Solid green Your interactive
31. e material at the edges of the interactive whiteboard frame or into the pen tray slots Do not set up and use your interactive whiteboard in an area with excessive levels of dust humidity or smoke If your SMART Board interactive whiteboard requires replacement parts make sure that the service technician uses replacement parts specified by SMART Technologies Other precautions If you own a SMART product other than a SMART Board 800 series interactive whiteboard refer to the installation manual for your product for relevant warnings and maintenance instructions Contents Important information 22 2 022222 c cece ccc e cece cece eeeeeececeeeeeeeeeees i Safety warnings and cautions 2 22 2 ee i Other precautions 0 000000 0000000000 000000000000000 eee ee ee eect e aaa cence eeeeeeeeeeeeeeeeeeees iii Chapter 1 About your SMART Board 800 series interactive whiteboard 1 Identifying the components of your 800 series interactive whiteboard eeeeee 2 PAIN GINS 3 ste cee ee de eee a ch a tadeeeciee a ns 2 Understanding how your SMART Board interactive whiteboard works 222222 4 Included parts and acceSSOrieS 00 0002 2 cece cece cece cece cece cece cece eeteeeeteeeeeeees 5 Chapter 2 Installing and securing your SMART Board interactive whiteboard 7 Environmental requirements 0 000 eeeeeeeee eee c
32. e prong end of the security cable into the lock slot and then complete the pen tray installation by locking it Lock location Securing the pen tray to the brackets Because you can remove the pen tray without tools you might want to securely attach it to its brackets I To secure the pen tray to the brackets Insert two No 8 M4 screws not included into the holes indicated by a lock symbol on the bottom of the pen tray Security screw location Chapter 3 Setting up your interactive whiteboard Connecting your interactive whiteboard to your computer 22 22 2222 e ee eee eee cece eee e eee 12 Installing SMART Product Drivers 2 2 2 2 eee cee cece cece cece cece cceccceccececeeeees 13 Configuring your computer settings 000000000000000000aa 001a aoaaa raain aa aonana anaa raa ni 14 Recommended settings 2 2 0 000010000000 0a ea odora raaraa ranana naan 14 Matching your computer s resolution to your projectors resolution 22 222 2222 14 Calibrating your interactive whiteboard 20 000002 e cece cece cece cece cece cece cece ee eee eee e ee eeeeeees 15 Orienting your interactive whiteboard 2 2 22 2 2222 eee eee eee cece cece eee e ee nannan 16 Connecting a guest laptop 2 2 22 18 Your interactive whiteboard will be touch sensitive after you install SMART Product Drivers on your connected compute
33. ece eee eeeeeeeeeecceeeeeees 7 Installing your SMART Board interactive whiteboard 2 000 000002222 c cece eee ec eee e cece ee 8 Chapter 3 Setting up your interactive whiteboard 2 222222 11 Connecting your interactive whiteboard to your computer 22 22 222 2 222 eee eee e eee 12 Installing SMART Product Drivers 2 2 22 2222 e cece eee c cece cccccccceeeeeeeees 13 Configuring your computer SettingS 22 2 0 cece nee ee ee ee nee cece eeenneeeeees 14 Calibrating your interactive whiteboard 2 2 22 2 22 eee eee cece cece cece cc ccceceeeeeees 15 Orienting your interactive whiteboard 2 2 2 2 2 e cece cece cece ce ccc eceeeeeeeees 16 Connecting a guest laptop 2 22 22 eee 18 Chapter 4 Using and maintaining your interactive whiteboard 22 19 Getting started 20022 c cece cece ccc ccc ccc cece cece cece cece ce eeeeseseeteeeeeees 19 Using the pen tray 2 0 0 2 cece cece cc cece cece cece ccc ccc e cece cece cece eect ee aaron annn 22 Using Ink Aware 0 0000002 c coco cece ccc cece cece eee cee eee eee e eee e eee e ee beeeeeeeeeeeeeeeeeeeeees 23 Writing selecting and erasing using object awareness 2 2200000 ce cece cece cece eeeeeeee 24 USINGIQCSTUNES oe deci dic reece due eiae eeebbibabdidddduuasandyeybuehliidddcssaeeeaseanhabehdidddedscaes 25 Tips for trouble free performance 2 2 2 222222 e ccc ccee cece
34. eeeeees 7 Installing your SMART Board interactive whiteboard 0020 0000022 c cece cece cece cece cece ee cece eeeee 8 Installation tips sso eea a a A a a e E e a Eai 8 Replacing an existing interactive whiteboard on drywall 0 000200 0 cece cece 9 Securing the pen tray to your interactive whiteboard 2 2 2 e cece eens 9 Securing the pen tray to the brackets 2 2 2 2 10 Environmental requirements Before installing your interactive whiteboard review the following environmental requirements Environmental Parameter requirement Operating temperature 41 F to 95 F 5 C to 35 C Storage temperature 40 F to 120 F 40 C to 50 C Humidity 5 to 80 relative humidity non condensing Water and fluid resistance e Intended for indoor use only Doesn t meet any salt spray or water ingress requirements e Don t pour or spray liquids directly onto the interactive whiteboard or any of its sub components These liquids might get into areas where they could damage sensitive electronic components Refer to page 30 for detailed instructions on cleaning your interactive whiteboard Dust e Moderate dust Intended for use in office and classroom environments Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation e Designed for pollution degree 1 P1 as per EN61558 1 which is defined as No pollution or only dry non conductive pollution C
35. er Four None t Y Y Check camera views Check cable connections between the cameras and the pen tray aS Check cable connections from the cameras Press the Reset button on the bottom of the pen tray to reset the interactive whiteboard Altematively disconnect the power cable at the wall outlet and connect it again To check firmware versions go to SMART Board Diagnostics and then select View gt SBX800 SBID8070i Bar gt Version gt Update A table appears listing the firmware version currently running in each camera If a camera isn t operating you ll see zeros Use camera views to examine the images reflected to the cameras from the inner edge of the frame and to a a lt E determine which cameras are faulty Yes formal lt No Ra Refer to Checking the camera views i S on the next page Contact support Calibrate the Enaiir thellens Calibrate the cameras to ensure that aiik ak they accurately track your fingers and pA the pens Refer to Calibrating your OK i now YSS gt interactive whiteboard on page 15 No y To update the firmware run the la Update the camera k 3 firmware SMART Firmware Update application y s Aa ting firmware Lg Rye A see Updating are 200 No a a R Contact support Done 49 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Troubleshooting using SMART Board diagnostics If you
36. f with the parts of your interactive whiteboard Cameras Per tray Interactive surface Pen tray le IIe2 omer Pen slot Pen slot MORUA Right Click Pen tray buttons Keyboard button and indicators button Pen tolor Eraser slot buttons Highlights Software To use all the features of your interactive whiteboard described in this guide go to smarttech com downloads and ensure that you have the latest version of SMART software and SMART Product Drivers installed on your computer Dual sketch capabilities Two people can each pick up a pen and draw on the interactive surface at the same time providing a higher degree of interactivity CHAPTER 1 About your SMART Board 800 series interactive whiteboard SMART Ink The SMART Ink feature smoothes out the appearance of the digital ink which improves the legibility of your handwriting as you write over applications websites and videos The ink becomes an object that you can move and manipulate Touch and gestures You can perform mouse functions with your finger and write and erase digital ink with a pen tray pen or the eraser The object awareness feature enables you to pick up a pen and then write select or erase without replacing the pen Pen tray The SMART Board 800 series interactive whiteboard features a modular pen t
37. he features of your SMART Board 800 series He 1 J interactive whiteboard go to smarttech com downloads pi to download and install SMART software S lt Doyo S To determine whether the SMART Board software want to use Mouse lt lt ee or D mod service is running open the SMART control panel and check the message that appears at the bottom Start mode wr l SMART Board software service SMART Board Tools iS Done J y Ensure SMART Product Drivers 10 8 or later is installed Yes Ensure SMART Board software service running Yes agi Remove and install SMART Product Drivers Yes al Go N vy backto iA N Flowchart Contact support 1 J 47 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Flowchart 5 The Ready light is solid green but pen tray tools behave unexpectedly Po From Flowchart 4 y y Ensure there are no obstructions on the frame s reflective tape Y AORN Si n ow Yes No A we Sh lete Goto Bod F i _ interactive whiteboard Ponnan TNR responsive to lt touch lt A SA y Yes y Check camera views Y _ Do the lt lt images appear gt Yes N normal No y Calibrate the Reset the interactive cameras whiteboard X Y OK OK Yes lt now gt S lt now gt eS No No U
38. hen it has reached end of its life If you require further information please contact your reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances ROHS directive This product meets the requirements of the European Union s Restriction of Certain Hazardous Substances ROHS directive 2002 95 EC Consequently this product also complies with other regulations that have arisen in various geographical areas and that reference the European Union s RoHS directive Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging The packaging used by SMART Technologies to ship products complies with applicable packaging laws 57 APPENDIX A Hardware environmental compliance China s Electronic Information Products regulations China regulates products that are classified as EIP Electronic Information Products SMART Technologies products fall under this classification and meet the requirements for China s EIP regulations U S Consumer Product Safety Improvement Act The United States has enacted the Consumer Product Safety Improvement Act which limits the lead Pb content in products used by children SMART Technologies is committed to complying with this initiative 58 Index A about your 800 series interactive whiteboard accessories B buttons customizing flashing Keyboard Right Click C
39. ible Move a floor stand supported SMART Board interactive whiteboard with care Sudden stops excessive force and uneven surfaces may cause the product to overtum P CAUTION e If you re replacing a SMART Board 500 or 600 series interactive whiteboard with the heavier SMART Board 800 series interactive whiteboard on drywall you must remove the wall mount bracket and mounting hardware and then install all the mounting hardware and brackets supplied with your SMART Board 800 series interactive whiteboard instead IMPORTANT INFORMATION If you need to lean your interactive whiteboard against a wall make sure that it remains in an upright position resting on its pen tray brackets which are designed to sustain your interactive whiteboard s weight Do not rest your interactive whiteboard on its side on the top of its frame or on the corners of the frame where the cameras are located Do not add any extra weight or excessive pressure to a wall mounted interactive whiteboard or its pen tray SMART designed the brackets to support only the weight of your interactive whiteboard and its accessories during normal use There are no user serviceable parts inside the pen tray When transporting your SMART Board interactive whiteboard repack it with the original packaging This packaging was designed with optimal shock and vibration protection Do not use compressed air to clean the cameras Do not allow cleaner to flow onto the IR reflectiv
40. icking You can also enable flicks on Windows 7 or Windows Vista operating systems To perform a flick press the screen and then drag quickly in one direction before releasing your finger Flicks perform different actions depending on the direction of the flick and can be customized to perform different functions For more information on flicks see the Microsoft website e Windows 7 operating system windows microsoft com en US windows 7 What are flicks e Windows Vista operating system windows microsoft com en US windows vista What are pen flicks Single finger gestures include the following Selecting and deselecting an object clicking Quickly press and release the interactive surface to select or deselect an object or option This performs a standard mouse click Hl NOTE This gesture starts programs if your operating system is set to start applications on a single click Displaying menu options right clicking or control clicking Press and hold the screen with your finger In SMART Notebook software SMART Meeting Pro software Windows and Microsoft Office programs the right click menu appears In Mac operating system software menu options appear Dragging an object scroll bar or window Press and hold an object or scroll bar on the screen Keep your finger on the screen and slowly move the object or scroll bar When you reach the position you want release your finger 26 CHAPTER 4 Using and mai
41. interactive whiteboard isn t calibrated properly Use SMART Board Diagnostics to confirm the issue and then perform a calibration procedure Refer to Calibrating your interactive whiteboard on page 15 Nothing happens when you touch the interactive whiteboard even though the computer and projector are on A camera is obscured Remove any object attached to the interactive surface or resting in the bottom bezel behind the pen tray The interactive whiteboard is off Press the Power button on the interactive whiteboard s pen tray to turn it on One of the pen color buttons is flashing The interactive whiteboard is in Lockable Pen mode Press any pen tray button to exit Lockable Pen mode Ink always appears on the screen even when you touch the interactive surface with a finger or the palm of your hand A penis missing from the pen tray and Touch Recognition has been disabled Place all the pen tray tools in their slots and press the Help button on the pen tray Select Touch Recognition Settings and ensure the Enable Touch Recognition box is selected You have selected the lockable pen option See page 24 for information Press any pen tray color button to exit the lockable pen option An error message appears when you try to calibrate your interactive whiteboard A camera isn t properly connected or isn t functioning correctly Contact SMART Technical Support
42. iteboard system is always being used correctly H NOTE Inthis document the term interactive whiteboard refers to your interactive whiteboard and its accessories and options Safety warnings and cautions O WARNING Ensure that any cables extending across the floor to your SMART product are properly fastened together and marked to avoid a trip hazard To reduce the risk of fire or electric shock do not expose your SMART product to rain or moisture Refer to the safety warnings and precautions published by the projector manufacturer Do not stare or allow children to stare directly into the projector s beam of light Do not touch or allow children to touch the projector because it can become extremely hot during normal operation Do not stand or allow children to stand on a chair to touch the surface of your SMART product Instead safely fix the product at the appropriate height on a wall or use a SMART height adjustable floor stand Do not climb or allow children to climb on a wall or stand supported SMART Board interactive whiteboard IMPORTANT INFORMATION Two people are required to safely mount your interactive whiteboard because it is too heavy for one person to safely maneuver When you and your assistant lift your interactive whiteboard support its weight at the bottom avoiding the corner cameras and balance the top with your other hands The weight of the interactive whiteboard is approximately 52
43. ive whiteboard s surface clean 35 Don t spray cleaner directly onto the interactive whiteboard s surface Instead spray a light amount of cleaner on a cloth and then gently wipe the interactive surface Clean your interactive whiteboard at least every six months Don t allow excess cleaner to flow onto the frame s reflective surfaces or into the pen tray slots The digital cameras located in the comers of the frame are protected from dust and dirt by windows In extremely dusty environments spray a household alcohol free glass cleaner such as Windex cleaner on a cotton swab and rub it gently on the windows Don t use compressed air to clean the cameras IMPORTANT o Turn your interactive whiteboard off before you clean it so that you do not scramble the desktop icons or inadvertently activate applications when you wipe the interactive surface o To view dirt or streaks more easily set your projector to standby lamp off mode CHAPTER 4 Using and maintaining your interactive whiteboard Cleaning the pen tray If the infrared sensors in the sides of the pen tools slots become obstructed by dirt moisten a cotton swab with a household alcohol free glass cleaner such as Windex and then carefully clean the infrared transmitter and receiver Bic E Infrared sensors 36 Chapter 5 Troubleshooting your SMART Board 800 series interactive whiteboard Updating your SMART software
44. lso need to connect a video cable between the laptop and projector H NOTE With a laptop connected the Ready light on your interactive whiteboard blinks until you install SMART Product Drivers This is normal See Power module buttons and indicators on page 20 for more information about Ready light states You must also install SMART Product Drivers refer to page 13 on your laptop if you want to use all the features of the interactive whiteboard Chapter 4 Using and maintaining your interactive whiteboard Getting started 200 c cece cece cece ce ccc cece cece cece cece cece aaora naarn 19 WSING the pen tray ssa Be bic cc Sadie erlang ce tess asin ce aan ee eae d Gee dae ae E adre Eneee aeach 22 Using Ink Aware 0 002002222 ccc c cece ccc ccc cece cece ce eee eee eee aa aoa aare raaraa rannan 23 Writing selecting and erasing using object awareness 2 222200 eee e eee cece eee ee eeeeees 24 USING gestures ec oe ete geen hee eee ee ee Ln ee EEE Se vee da Hee ed ok enw ee ees bee eee eed 25 Tips for trouble free performance 02 cece cece eee ce cece cece cece eeeeeeeeeeeeeeeeeeeeeeeneeues 34 Getting started Once you install your SMART Board 800 series interactive whiteboard and software and complete the calibration and orientation you can use the interactive whiteboard to write erase and move objects open applications use Ink Aware programs and save your notes on your computer Turning your
45. ntaining your interactive whiteboard Double clicking Quickly press and release the interactive surface twice in the same spot This performs a standard double click Hl NOTE This gesture starts programs if your operating system is set to start applications on a double click Displaying the next and previous page Press the screen and then quickly press again directly to the right of that point to display the next page Press the screen and then quickly press again directly to the left of that point to display the previous page 27 CHAPTER 4 Using and maintaining your interactive whiteboard Multi finger gestures You can perform some gestures using two or more fingers including scaling scrolling and manipulating objects Multi finger gestures include the following Displaying menu options right clicking or control clicking Using two fingers on the same hand press and hold the screen with your left finger and then to press the screen once with your right finger Lift your left finger from the screen and then select a menu item with any finger Enlarging an area or object Use one finger on each hand to press in the center of the area or object and then drag your fingers away from each other Reducing the sale of an object Use one finger on each hand to press the screen at opposite ends of the area or object and then drag your fingers toward each other This gesture either scales an object on a page or the e
46. ntire page depending on the application Scrolling horizontally or vertically Use two fingers on the same hand to press and hold the screen Keeping your fingers on the screen move up down left or right on the page Release your fingers when you re satisfied with the view 28 CHAPTER 4 Using and maintaining your interactive whiteboard Swiping to a different page Press the screen with all four fingers on your hand swipe your fingers to the right to display the previous page or to the left to display the next page and then release your fingers Rotating an object Place one finger on either side of the object you want to rotate Keep one finger stationary and quickly move your second finger around the object Release your fingers from the screen when you re satisfied with the angle 29 CHAPTER 4 Using and maintaining your interactive whiteboard Erasing digital ink Using your flattened hand palm or fist press the interactive surface and move your hand across the area you want to erase Use a scrubbing motion to erase entire areas of digital ink Move your hand in a circle around the area you want to erase and then swipe your hand across the middle of the circle to erase a large area of ink Multitouch gestures Two people are able to work together to draw erase or interact with content anywhere on the interactive surface at the same time Multitouch hand and finger gestures enable yo
47. onducted and radiated EN55022 CISPR 22 Class A emissions 7 CHAPTER 2 Installing and securing your SMART Board interactive whiteboard Installing your SMART Board interactive whiteboard Follow the procedure outlined in the installation document included in your interactive whiteboard s box to install your interactive whiteboard If you purchased a floor stand wall mount or an interactive whiteboard system that includes a projector or other components refer to the installation documents included with these components The optimal mounting height is 77 196 cm from the floor to the center of the installation brackets However consider the general height of your user community when you choose a location for wall mounting your interactive whiteboard If you mount your interactive whiteboard too low it might force tall people to bend over uncomfortably If it s too high other people might need to reach up too far Also remember to leave enough room on either side of the interactive whiteboard so that you can stand beside it ZY WARNING e Two people are required to safely mount your interactive whiteboard because it is too heavy for one person to safely maneuver When you and your assistant lift your interactive whiteboard support its weight at the bottom avoiding the corner cameras and balance the top with your other hands e The weight of the interactive whiteboard is approximately 52 Ib 23 7 kg for the 880 model and 61 Ib
48. page 20 The orientation screen appears 2 Pick up a pen from the pen tray CHAPTER 3 Setting up your interactive whiteboard 3 Beginning at the upper left corner of the screen touch the center of the target firmly with the tip of the pen When you remove the pen the target moves to the next orientation point Try not to flick the pen when you lift it from the interactive surface and make sure that you lift it from the screen at a 90 angle H NOTE Although you can use your finger to orient your interactive whiteboard a fine point tool such as a pen tray pen provides greater precision when touching the targets The more precisely you touch the targets the more accurately your finger or pen tray pen appears on the interactive screen Good orientation point Poor orientation point The pen touches the center of the target 4 Repeat step 3 until you complete the orientation process The orientation screen closes E NOTE You can re orient a target by pressing the left arrow key on your keyboard or the Keyboard or Right click buttons on the pen tray CHAPTER 3 Setting up your interactive whiteboard Connecting a guest laptop If you want to connect a guest laptop without installing SMART Product Drivers on it disconnect the USB cable from your resident computer and then connect it to the laptop You ll immediately have touch control of the interactive whiteboard but won t be able to use digital ink You ll a
49. pdate camera o firmware A OK aes now SO No Contact support Me j Y 48 gt Done A solid green Ready light indicates that the interactive whiteboard is working properly However if the pen tray tools don t work as expected use this flowchart to troubleshoot the interactive whiteboard If another user has reassigned the pen eraser or button functions the tools might not work as expected You can return them to normal operation using the SMART control panel to change SMART hardware settings Use camera views to examine the images reflected to the cameras from the inner edge of the frame and to determine which cameras are faulty refer to Checking the camera views on page 50 Press the Reset button on the bottom of the pen tray to reset the interactive whiteboard Alternatively disconnect the power cable at the wall outlet and connect it again Calibrate the cameras to ensure that they accurately track your fingers and the pens To update the firmware run the SMART Firmware Update application CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Flowchart 6 The Ready light is solid green but the interactive whiteboard isn t responsive From Flowchart Meias 7 Reset the interactive whiteboard Snow Yes Y No Check firmware versions 7 S we i Pa How lt many cameras are gt xo ruming Three or few
50. r Perform the brief calibration and user orientation procedures page 15 to ensure the interactive whiteboard interprets the location of your touch accurately CHAPTER 3 Setting up your interactive whiteboard Connecting your interactive whiteboard to your computer Your interactive whiteboard has a USB 2 0 peripheral interface that runs at speeds of up to 12 Mbps The unit works with full speed USB 2 0 and USB 1 1 compliant interfaces Your interactive whiteboard s main USB connection a USB Type B receptacle is located on the bottom of the pen tray This location provides access to the USB receptacle without having to remove your interactive whiteboard from the wall Connect your interactive whiteboard and your computer using the included 16 5 5 m USB cable ZY WARNING For operating safety and to prevent damage to your interactive whiteboard connect its USB connector or SMART connection extenders only to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with CSA UL EN 60950 and bear the CE mark and CSA and or UL marks for CSA UL 60950 I To connect your interactive whiteboard and your computer 1 Connect the included 16 5 5 m USB cable to a USB A receptacle on your computer 2 Connect the other end of the cable to your interactive whiteboard s USB B receptacle USB B receptacle 3 Tuck the cable into the cable management slot on
51. r flattened hand palm or the bottom of your fist vi a TTT TTT When using the pen tray s eraser use the wide surface for large areas and the smaller angled surface for smaller areas Don t use the edge of the eraser because this could be interpreted incorrectly N 33 CHAPTER 4 Using and maintaining your interactive whiteboard Tips for trouble free performance e Connect your interactive whiteboard to a USB interface that s recognized by the operating system e Don t obstruct the cameras view of the interactive whiteboard s surface or edges For example don t place magnets stickers or adhesive tape on the interactive surface or rest any objects including the pens in the recess at the bottom of the interactive surface because this interferes with the comer cameras ability to detect your finger or pen tray tools r x A Safety tips for teachers e Tell students not to look directly at the light beam from the projector Instead encourage them to keep their backs to the projector when working at the interactive whiteboard Before students turn to face the class they should take a step sideways out of the projector s beam e Make sure that you don t look directly into the projector s beam Keep your back to the class when you write over a projected image Step to the side of your interactive whiteboard before you turn to face the class
52. rar naa 4 Included parts and accessories 2 22 e eee ee eee e een eeeeeeeeeeeeeeeeneeees 5 Pens 52 oes eee et ts a cenit sini Sates hast eh one au necee sa ee atten E 5 YAS Clee a Ss ee a Nt ee a ee ee EE 5 Wall mounting Kit 2222 02 c cece cece cece cece cece cece raora naiaren 5 USB cable 22 22 20 eee 5 Power supply 00000000000000000000000000000000000a 1a aaeain airain naonar aa aaeain rinner eenen 5 Optional accessorieS 0 222 occ cece cece ccc ccc cece eee cece ee cece eet e ee eeeeeeeeeeeeteeees 5 The SMART Board 800 series interactive whiteboard is the most advanced and intuitive touch sensitive front projection interactive whiteboard in the world featuring SMART s proprietary DViIT Digital Vision Touch technology Its modular and expandable hardware and software architecture enables you to do everything you can do at your computer open and close applications meet with others create new documents or edit existing ones visit websites play and manipulate video clips and more just by touching the interactive surface When you use SMART software you can also write over any Ink Aware application in digital ink using a pen tray pen or your finger and then save these notes for future reference and distribution CHAPTER 1 About your SMART Board 800 series interactive whiteboard Identifying the components of your 800 series interactive whiteboard Use the following illustration to familiarize yoursel
53. ray with an intuitive new design As well as two pens and an eraser pen tray buttons activate the pen s color the on screen keyboard right click Orientation and Help functions Durable surface and dry erase The hard coated surface is scratch resistant optimized for projection compatible with dry erase markers and easily cleaned Wall mount bracket Wall mount brackets enable you to install your SMART Board interactive whiteboard simply and securely Cables Connect your SMART Board interactive whiteboard to your computer with the included standard USB cable and to a wall outlet with the included power supply Security cable lock Lock your interactive whiteboard with a security cable not included to help safeguard it from theft CHAPTER 1 About your SMART Board 800 series interactive whiteboard Understanding how your SMART Board interactive whiteboard works Your interactive whiteboard functions as an input device for your computer just like a mouse enabling you to work in any application on your computer from your interactive whiteboard When you touch your interactive whiteboard s surface the four cameras located in the interactive whiteboard s corners detect the contact s horizontal and vertical or x y coordinates Your computer interprets these coordinates and moves the pointer to the corresponding location on the interactive whiteboard s surface Other components Using your interactive whiteboard requires t
54. rrect video input is selected on the projector e Ensure that the projector is on and that it s connected to your computer and a wall outlet e If you re using a laptop computer turn on the external video connection Refer to your laptop s user s guide for more information The orientation screen doesn t appear when you press the Orientation button The orientation screen is appearing on a different display Press the Orientation button again or press SPACEBAR on the keyboard until the orientation screen appears Alternatively open the SMART control panel and select Orient Align the SMART Product The projected image is blurry too large or doesn t completely fill the interactive surface The projector s position zoom and focus settings aren t adjusted Adjust the projector s position zoom and focus settings Refer to the projector s user s guide for more information Your computer s display resolution settings don t match the projector s native resolution Refer to the projector s user s guide for the correct display resolution and then go to Windows Control Panel or the Mac System Preferences to change your computer s display resolution to match the projector The SMART software icon doesn t appear in the Windows notification area or Mac Dock SMART Board Tools isn t running Start SMART Board Tools For Windows computers select Start gt All Programs gt SMAR
55. so that it s available if you need to transport your interactive whiteboard When required repack it with as much of the original packaging as possible This packaging was designed to provide optimal shock and vibration protection If your original packaging is no longer available you can purchase the same packaging directly from your authorized SMART reseller smarttech com where If you prefer to use your own packaging materials make sure you adequately protect your unit Ship you interactive whiteboard in an upright position to deter shippers from placing heavy objects on it Removing the pen tray It might be necessary to remove the pen tray when you transport or service your interactive whiteboard P CAUTION There are no user serviceable parts inside the pen tray Do not disassemble the pen tray If dust or small items become wedged in the spaces around the buttons preventing them from being pressed or causing constant button contact remove the obstruction carefully H NOTE Electrostatic discharge ESD protection isn t required when performing the following procedure I To remove the pen tray 1 Turn off your interactive whiteboard and disconnect the cables from the pen tray by disconnecting the power cable from the wall outlet and the USB cable from your computer 2 Remove the pens and the eraser from the pen tray 3 Reach under the pen tray and disconnect the USB cable 54 CHAPTER 5 Troubleshooting your SMART
56. the U S and or other countries Mac Mac OS and Finder are registered trademarks of Apple Inc registered in the U S and other countries All other third party product and company names may be trademarks of their respective owners Copyright notice 2011 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART Portions of the software that ships with this product are copyrighted by Intel Corporation One or more of the following patents US6320597 US6326954 US6540366 US6563491 US6741267 US6803906 US6829372 US6919880 US6954197 US7151533 US7184030 US7236162 US7411575 US7532206 US7619617 US7643006 US7692625 US7757001 US7880720 USD612396 USD616462 USD617332 USD635189 USD636183 Other patents pending 30 November 2011 Important information Before you install and use your SMART Board 800 series interactive whiteboard read and understand the safety warnings and precautions in this guide These safety warnings and precautions describe the safe and correct operation of your interactive whiteboard and its accessories helping you to prevent injuries and equipment damage Ensure that your interactive wh
57. the bottom of the pen tray to prevent a tripping hazard You can now install SMART Product Drivers CHAPTER 3 Setting up your interactive whiteboard Installing SMART Product Drivers After you install SMART Product Drivers on your computer your SMART Board interactive whiteboard s surface will respond to the touch of your finger or a pen tray pen SMART Product Drivers includes the tools you need to control computer applications with your finger or a pen and to write over them in digital ink H NOTE If you don t install SMART Product Drivers interactive whiteboard tools such as the pens and the eraser don t work but you can move the mouse pointer and perform mouse functions by touching the interactive surface I To install SMART Product Drivers 1 Download the SMART Product Drivers exe Windows computers or SMART Product Drivers dmg Mac computers file to your computer from the disc or link included with your interactive whiteboard or from smarttech com downloads H NOTE In most cases SMART Product Drivers is downloaded and installed automatically when you install SMART Notebook or SMART Meeting Pro software If it s not already on turn on your projector to see the projected computer image on your interactive whiteboard Locate the installation program and follow the on screen instructions to complete the installation SMART Board Tools opens automatically If SMART Board Tools doesn t open
58. touch the interactive whiteboard s surface and nothing happens or if there is no digital ink or the ink appears in some locations and not in others use SMART Board Diagnostics to help identify and resolve these issues IMPORTANT Do not change diagnostic settings unless asked to do so by SMART Technical Support Checking the camera views If nothing happens when you touch the interactive whiteboard surface ensure that nothing is obscuring any of the cameras views I To check camera views 50 1 Press the SMART software icon in the Windows notification area or Mac Dock and then press Control Panel The SMART control panel opens Select About Software and Product Support gt Tools gt Diagnostics The SMART Board Diagnostics screen opens Select View gt SBX800 SBID8070i Bar The SBX800 SBID8070i bar appears Click View The camera view window appears Hl NOTE The bottom left camera is Camera 0 the top left camera is Camera 1 the top right camera is Camera 2 and the bottom right camera is Camera 3 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard 5 Click Update to show what each of the four cameras sees This can take several moments Each bar represents a picture from a camera and the number beside the bar tells you which camera took the corresponding picture This image shows normal camera views DViTView SMART Board Diagnostics 2x Update Save image Help Close
59. u press the interactive surface based on both the type of tool you re using and the size of the contact area e f you touch the interactive surface with the pen SMART software identifies its reflective surface and you write or draw in digital ink on the screen e f you touch the interactive surface with your finger you perform a left click e f you touch the interactive surface with an eraser your palm or the side of your hand SMART software identifies a large contact area and you erase digital ink from the screen Using Lockable Pen mode If you want any touch on the interactive whiteboard surface to register as a specific tool such as a pen eraser or Select tool activate that tool and then hold down a pen color button on the pen tray until its light flashes about three seconds The interactive whiteboard locks into that mode EXAMPLE If you want every touch to create red ink press the red pen tray button until the red light flashes about three seconds Then every time you touch the board with your fingers a pen or an eraser you create red ink H NOTE The selected pen tray light blinks to indicate you re in Lockable Pen mode To unlock the pen press any pen tray color button 24 CHAPTER 4 Using and maintaining your interactive whiteboard Using gestures Touch gestures enable you to use pre determined commands without using the keyboard or mouse With a series of touches on your interactive white
60. u to toss rotate or zoom in or out on objects and interact within SMART software Hl NOTE Depending on which operating system and which application you re working in some gestures may not work or may perform differently than described Windows 7 operating system and Mac 10 6 operating system software are multitouch operating systems 30 CHAPTER 4 Using and maintaining your interactive whiteboard Best practices for gestures and tools Follow these guidelines when you use gestures and tools with your interactive product Hold your fingers perpendicular 90 to the interactive surface at the contact point Keep your thumb and other fingers away from the interactive surface They can generate unintentional commands v TTT OTT STT oe 31 CHAPTER 4 Using and maintaining your interactive whiteboard Keep your other hand elbows and loose clothing away from the interactive surface They can generate unintentional commands For click commands quickly tap your finger on the interactive surface Also make sure you lift your finger far enough away from the interactive surface between presses so that your finger is out of the interactive whiteboard cameras view For erase commands use your flattened hand palm or the bottom of your fist vy Fron M TTT TT 32 CHAPTER 4 Using and maintaining your interactive whiteboard For erase commands use you
61. whiteboard is receiving power and is communicating successfully with SMART Product Drivers Flashing amber The controller module is in a service mode or the firmware is being updated 21 CHAPTER 4 Using and maintaining your interactive whiteboard Using the pen tray In addition to providing a convenient place to hold the pens and the eraser the pen tray on your SMART Board 800 series interactive whiteboard has several controls sensors and indicators Pen tray buttons In the center of the pen tray there are six buttons The middle four change the color of digital ink for the two pen tools The buttons on either side of the pen color buttons default to the on screen keyboard left button and right click right button functions You can customize your pen eraser and button settings For example you can change line transparency color and style you can change the width of the eraser and you can change the Keyboard and Right Click button settings so that they perform another action Keyboard button Pen color buttons Right Click button H NOTE Pressing the Keyboard and Right Click buttons simultaneously starts the orientation 22 CHAPTER 4 Using and maintaining your interactive whiteboard Customizing your pen tray buttons You can use the SMART control panel to customize your SMART hardware settings including the pen eraser and button settings I To customize the button settings 1 Press the
62. wo additional components a computer and a digital projector These components work together as follows e Your computer runs an application and sends the image to your projector e Your projector casts the image onto your interactive whiteboard e Your interactive whiteboard acts both as your computer s monitor and its input devices that is its mouse and keyboard enabling you to control any application by touching the interactive surface When you install SMART Product Drivers on your computer the touch of your finger on the interactive surface becomes a mouse click enabling you to control your computer from your interactive whiteboard When you use a pen from the pen tray the system detects which tool you re using SMART Product Drivers then interacts with the computer s mouse driver to change the pointer to a colored pen enabling you to write in digital ink on your desktop or any open application When you use the eraser you can erase the digital ink You can even use your finger on the interactive whiteboard s surface without returning the pen tray tools automatic object awareness determines the tool you re using on the interactive surface You can also save your notes to a notebook file or directly into any Ink Aware application CHAPTER 1 About your SMART Board 800 series interactive whiteboard Included parts and accessories Your SMART Board 800 series interactive whiteboard includes the following accessories
63. y with your SMART Board interactive whiteboard you might want to contact your local reseller first Your reseller can often resolve the issue without delay You can find a list of parts and service parts diagrams for you interactive whiteboard or interactive whiteboard system on the SMART support website smarttech com support To order parts contact your local reseller smarttech com where Before contacting SMART Technical Support make note of your SMART Board interactive whiteboard s serial number and then note it in the inside cover of this manual if you printed it I To determine your interactive whiteboard s serial number You can find the serial number in two places on the back of your SMART Board interactive whiteboard and on the bottom right hand edge of your interactive whiteboard s frame the side Front view Rear view Serial number locations 53 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard The serial number on your SMART Board interactive whiteboard always begins with the letters SBX followed by the interactive whiteboard s model number for example SBX880 xx xxxxxx The serial number can include numbers letters and hyphens H NOTE Make sure you include all the numbers letters and hyphens in your serial number when contacting technical support Transporting your interactive whiteboard Save your original SMART Board 800 series interactive whiteboard packaging
64. you can correct many image problems by shifting your projector or adjusting its alignment settings and zoom lens If you are using a SMART projector refer to your interactive whiteboard system s user s guide Hl NOTE Adjust the image size and shape while projecting a full screen image such as your projector s splash screen unless the splash screen image is much smaller than the computer s projected image Before you adjust the projected image set the computer s resolution and refresh rate see Configuring your computer settings on page 14 38 CHAPTER 5 Troubleshooting your SMART Board 800 series interactive whiteboard Resetting your interactive whiteboard If your interactive whiteboard behaves erratically or becomes unresponsive possibly because of an electrostatic discharge a power interruption or some other event you might be able to restore normal operation by resetting your interactive whiteboard This turns the power off and back on restarting all components of your interactive whiteboard To reset your interactive whiteboard Disconnect and then connect the power cable at the wall outlet OR Press the Reset button briefly less than three seconds on the bottom of the pen tray All the pen tray indicator lights flash sequentially twice and the interactive whiteboard resets Reset button ia o J I i Q O Q op oe pa 0 4 a a pe at

SMART Board 800 series interactive whiteboard user's guide

Contents

Download Pdf Manuals

Related Search

Related Contents