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1. Do Not Disturb Configure the function keys for spy modes Blacklist Add Delete blacklist number Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Participant In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will get dialtone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference 61 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ZO Zycoo Co Ltd E mail zycoo zycoo com Create Conference Return to conference with participant In conference the administrator can dial 0 to invite people into the conference After pressing 0 you will get dialtone and you can dial to invite the participant when the call is connected dial to return to the conference with invited participant Return to conference without In conference the administrator can dial 0 to invite people into the participant conference After pressing 0 you will get dialtone and you can dial to invite the participant When the call is connected you can dial F to hang up and return the conference yourself Pause Queue Member Extension Pause the
2. Queue Options Announcements S Caller Position Announcements Agent TimeOut sec 15 i Frequen sec 30 Auto Pause A T Su i i nnounce Hold Time es e Wrap Up Time sect 10 Y Max Wait Time sect SE E Periodic Announcements BEE Repeat Frequency sec O Join Empty pe TTT 2 ges Announcements EE Leave When Empty Prompt i oe WE If not answered PE Destination Hangup e 41 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Reference Explanation Agent TimeOut sec Specify the number of seconds to rin an agent s extension before sending the call to the next Agent based on Ring Strategy Auto Pause If an Agent s extension rings and the Agent fails to answer the call automatically pause that agent so the stop receiving calls from the queue Wrap Up Time sec This is the amount of time in seconds that an agent has to complete work on a call after the call is disconnected Default is 0 which means no wrap up time Max Wait Time sec Calls that have been waiting in the queue for this number of seconds will be sent to the If not answered destination Max Callers Max number of the callers who are allowed to wait in the queue Default is 0 which means no limitation With this number of callers in the queue already subsequent ca
3. Ltd E mail zycoo zycoo com 3 2 Voicemail Click Advanced gt Voicemail gt General General General Email Settings VoiceMail Reference Max Greeting Time sec 30 Dial 0 for Operator Voice Message Options zl Message Format WAV 16 bit Maximum Messages 100 Y Max Message Time min En Ma V lt Min Message Time sec Playback Options Iw Say Message CallerID Y Say Message Duration Play Envelope Allow Users to Review Reference ltem Explanation Dial 0 for Operator Select this option to allow callers to press Dial 0 to transfer out of voicemail to the Operator Message Format Save the voice message as this format WAV 16 bit or Raw GSM Maximum voicemail messages to be allowed to leave Max Message Time min Maximum Time for each message to be allowed to leave Min Message Time sec MinimumTime for each message The message will be deleted automatically if the time is less than the min message time 47 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 K een Zycoo Co Ltd E mail zycoo zycoo com Click Advance gt Voicemail gt Email Settings General Email Settings Email Settings Template for Voicemail Emails I Attach voicemail to email Sender Name test From pbx zycoo com Subject New Voicemail fr
4. IVR prompt Click Record the extension will ring and the prompt can be recorded after picking up the phone To hear the existing recording please click Play Play record voice x Extension used for playing Play Cancel 30 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Upload IVR prompt E een WE FOCUS WE DELIVER Upload IVR Prompts Move the mouse over a field Home to see tooltips gt Operator IVR Prompts Upload IVR Prompts Basic Upload IVR Prompts gt Inbound Routes Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB gt IVR tae gt IVR Prompts Please choose file to upload Sl Call Queues Upload Ring Groups Black List gt Time Based Rules Advanced Network Settings Security Report System Notice CooVox supports custom audio file with wav gsm ulaw alaw format Recordings must be smaller than 15MB 2 4 4 Ring Groups A Ring Group sometimes called a Hunt Group is a way to ring a collection of extensions by dialing a single extension number The methodology used to ring th
5. WE FOCUS WE DELIVER ll Recordin gt Record List Call Recording Move the mouse over a field to see tooltips Call Recording One Touch Recording gt Call Forward gt Follow Me Start Date Apr zl End Date Ap sl Filter Settings List of Recording Files gt Voicemail List Send Fax Caller ID Destination ID Date Options 2 6 3 Call Forward This feature allows calls to an extension to be automatically forwarded to a specific internal extensions or external phone number To configure this setting please see below Click Call Forward Forward Settings L Always Busy No Answer Save Cancel Reference Item Explanation All incoming calls will be forwarded Status Busy Forward when extension is busy No Answer Forward when no answer from extension 2 6 4 Voicemail Calls that are not answered have the option to be sent to a voicemail account so the caller can leave a recorded message Optionally these recorded messages may be sent to a user s email account Click Basic gt Extension gt Edit the extension you want to configure 37 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ZO Zycoo Co Ltd E mail zycoo zycoo com Edit A General SIP IAX2 Name 800 Extension 800 Password 123456 Outbound CID Dial Plan DialPlani Analog Phone N
6. 73 Copyright ZYCOO All rights reserved V1 0 China Add Chengdu China Tel 86 2885337096 Zoll Zycoo Co Ltd UAE Add Dubai UAE Tel UK 971 43552755 Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com 6 3 Call Logs Check call logs by caller ID or callee ID Click Report gt Call Logs Call Logs Start Date Apr 23 2013 y Field Caller ID Y Filter End Date Apr 23 2013 Download Delete Call Start Caller ID Destination ID Account Code Duration sec Disposition Notice Duration in the call logs is not real charged duration lf you need billing PSTN must support polarity reversal function and meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the CooVox IP PBX The number in the call logs can be added in the phone book directly e Home e Operator Call Logs Start Date Feb W 1 wl 2014 Y Field Caller ID OI Basic End Date Mar wll E wll 2014 vw Delete Inbound Control Call Start Caller ID Destination ID Account Code Duration sec Disposition Advanced 2014 02 28 14 24 38 05 0 NO ANSWER A 2 A Network Settings 2014 02 28 14 24 31 15828035910 gt ANSWERED e AAA 2014 0 3 14 24 00 15828035910 0 NO ANSWER Security 2014 02 28 14 23 10 15828035910 ANSWERED 2014 02 28 14 22 49 218380217610 14 ANSWERED 2014 02 28 14 22 52 callhacl 3 ANSWERED e Register S
7. B 8XX Create an extension 888 with password 123456 on U50 B 87 Copyright ZYCOO All rights reserved V1 0 AAN China UAE UK Add Chenadu China Tel 86 2885337096 Add Dubai UAE Te 971 43552755 Add Doncaster UK Tel 44 01130277316 ZO Zycoo Co Ltd E mail zycoo zycoo com 8 All extensions on U50 A can call extensions on U50 B with format 8XX 9 All extensions on U50 B can call extensions on U50 A with format 6XX For detail steps please take chapter 8 2 as reference Two sets U50 behind router Sometimes U50 doesn t have public IP and you have to configure port mapping for your router IAX TRUNK is wg ii ania USO A U50 B 1P 192 168 1 100 1P 192 168 1 200 Extension 8 IP 192 168 181 Step1 Configure the mapping rule of U50 A on the router U50 B is connected behind the router registers on U50 A through internet you need configure the port mapping of lAX2 port 4569 on the router Then all data received from WAN port of router 192 168 1 100 4569 will be sent to U50 A Now take the web management panel of Linksys router as example 88 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 u China Tel 86 2885337096 ZO Zycoo Co Ltd E mail zycoo zycoo com Add Chengd Applications Jal Lie re A Gaming Port Triggering UPnP Forwarding Administration Status amp Gaming Setup Secur
8. Configuration Configure the trunk and dialplan on U50 B register U50 B IP to U50 A configuration is same as above but you have to replace the public IP with internal IP 192 168 1 21 Step3 Configure port mapping rule of U50 B on the router Configure port mapping of U50 B on the router as the same way of step1 Step4 Connect two sets U50 and make the call Create extension 601 on U50 A extension 801 on U50 B and create the correct outbound rule Notice 8 4 How to resolve the problem one way audio problems If U50 is behind router to resolve the problem please set up IP address as below Click Advanced gt Option gt Global SIP Settings 89 Copyright OZYCOO All rights reserved V1 0 China UAE UK ZXCOD Zycoo Co Ltd aa 7 NAT Support External IP External Host External Refresh sec Local Network Address 1 External IP External IP or domain to replace the device IP 2 External Host External domain to replace the device IP 3 External Refresh sec Refresh time default is 10 seconds 4 Local Network Address IP address and subnet mask needed to be converted E g 192 168 1 100 255 255 255 0 8 5 How to use Skype on CooVox U50 8 5 1 Visit the Top up Page Visit the top up page http skype tom com products en skypeout html Select subscription payment method and enter the Skype account to top up credit A Notice 8 5 2 Manage Skype Account After login you will find Skype Manager an
9. Forward on Busy 072 Enable Forward on No Answer 73 Disable Forward on No Answer 073 Reference Item Explanation Extension to Dial for Parking Calls Define an extension for parking calls Extension Range to Park Calls Define the extension range for parking calls e g 701 720 Call Parking Time sec Define the time for parking calls CooVox IP PBX will return the call to the extension after this time limit has expired Pickup Extension This feature code will pick up a call given that the callers extension and the 60 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com IN ringing extension are in the same pickup group and call group Pickup Specified Extension This feature code allows a caller to Pickup a call ringing on the specified extension Default Dial extension number to pickup the specified extension Blind Transfer To Allow unattended or blind transfer while on a call based on the following steps 1 While on a call with caller A the user dials the blind transfer key sequence in this case The system places the original call with A on hold says Transfer then gives a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and hangup the phone 3 The or
10. Join Empty FLeave When Empty Auto Fill Report Hold Time Move the mouse over a field to see tooltips Queues 2 Call Queues 3 Label Announcements Caller Position Announcements Frequency sec 30_ Announce Hold Time yes y Periodic Announcements Repeat Frequency sec O Announcements Prompt Tf not answered Destination Hangup Save Cancel 40 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Reference Item Explanation Define an extension number to identify the queue Define the label for the queue Ring Strategy RingAll Ring all available agents until one answers default RoundRobin Starting with the first agent ring the extension of each agent in turn until the call is answered LeastRecent ring the extension of the Agent who has least recently received a call FewestCalls ring the extension of the Agent who has taken the fewest number of calls Random ring the extension of a random Agent RRmemory RoundRobin with Memory like RoundRobin above except instead of the next call starting with the first agent the system remembers which extension was was called last and begins the round robin with the next agent Check each agent that is to be a member of this specific Call Center Queue
11. Phonebook 17 Flexible Dial Plan 18 Virtual Fax fax to email and email to fax 19 DID 20 Dial by Name 21 Speed Dial 22 Do Not Disturb 23 Callback 6 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE T l 497143552755 Add Doncaster UK Tel 44 0 1302773162 ZXCODE Zycoo Co Ltd E mail zycoo zycoo com 24 Skype for SIP 25 Ring Group 26 Conference Bridge Three Conferences 27 Music On Hold 28 DISA Direct Inward System Access Paging And Intercom 29 Call Detail Record 30 IP Phone Feature Code 31 BLF Busy Lamp Field 32 Static DHCP PPPoE Network Access 33 DHCP Server 34 System Backup 35 1 38 Pass through 36 Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX 37 Video Codec H 261 H 263 H 263 H 264 38 VPN Server L2TP PPTP OpenVPN up to 10 connections for VPN clients 39 VPN Client L2TP PPTP OpenVPN N2N 40 SNMPv2 41 IPv4 IlPv6 42 DDNS Dyndns org No ip com zoneedit com 1 3 Modules 2FXOS Module 2GSM Module 7 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com 4GSM Module 4BRI Module 1E1 T1 Module 32 EC Module 1 4 Hardware Interfaces 1 4 1 CooVox U20 CooVox U20 Front Panel Chin
12. Set E1 or T1 mode for the module Signaling Set the module signaling Framing One of d4 or esf for T1 cas or ccs for E1 Coding One of ami or b8zs for T1 ami or hdb3 for E1 CRC4 Enable CRC4 Verification e ISDN BRI module 78 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCOD Zycoo Co Ltd E mail zycoo zycoo com Module Settings SLOT 1 Module Type ISDN BRI Ve BRI Settings Type of Port 1 Type of Port 2 Type of Port 3 Type of Port 4 TE 2 z pt lt Save Cancel Set the BRI NT or TE mode for each port 7 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System gt Data Storage Data Storage Data Storage Log FIP Data Storage Enable TI Server Address 192 168 1 9 Username a Password e Directory Automatically upload frequency day ei M Time of automatically upload BE e Forcibly upload when the flash storage is over Save Cancel Status Disabled Reference Item Explanation Server Address Set FTP server address IP address or domain Define a directory used for storage on FTP server Automatically upload frequency Define frequency by d
13. V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1COD Zycoo Co Ltd E mail zycoo zycoo com 4 7 SNMPv2 Settings SNMP Simple Network Management Protocol Used for remote management Click Network Settings gt SNMPv2 Settings 1 SNMPv2 Settings Read Only Enable D RO Community public RO Network i Read and Write Enable D RW Community private RW Network Save Cancel Reference Explanation Enable Enable Read Only of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 4 8 Trouble Shooting You can ping other network device through CooVox IP PBX and track network routing by command Traceroute Click Network Settings gt TroubleShooting Troubleshooting Ping 192 168 1 1 Packets 4 Run Stop PING 192 168 1 1 192 64 bytes from 192 168 16 1 64 bytes from 192 168 1 S 1 1 1 56 data bytes seg 0 ttl 64 time 1 677 ms sea 1 ttl 64 time 0 964 ms Seed ttl 64 time 1 057 ms sea 3 ttl 64 time 0 950 ms 68 ES e E 64 bytes from 192 168 1 1 64 bytes from 192 168 1 1 192 168 1 1 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 0 950 1 162 1 677 ms 70 Copyright ZYCOO All rights reserved V1 0 China UAE UK ZOO Zycoo Co Ltd sa E ma ge Chapter 5 Security 5 1 Fir
14. blocked numbers see the instructions in the following diagram 32 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Add Delete blacklist number on the phone 73 gt blacklist number p gt age Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Reference Explanation When the registered extension user inputs 75 blacklist number this number will be added in the list of Blacklist Number When the registered extension user inputs 075 blacklist number this number will be deleted in the list of Blacklist Number 2 4 6 Do Not Disturb The administrator can config DND for extensions on this page Click Inbound Control gt Do Not Disturb Do Not Disturb Do Not Disturb New DND Delete Selected E DND Options IT 1 500 Delete New DND A Extension 503 503 wW Save Cancel 2 4 7 Call Pickup This feature allows users to answer a call that is ringing on another users extension by pressing the selected feature code on their own phone as shown in the diagram below 33 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zyc
15. com DHCP Client List Static MAC Mac Address 6c DO Dc 20 08 78 68 c 3e 03 74 ES ed ed tas 712 6d 58 ss d b9 DO c4 2c e0 45 Al AS ey De et Sa TEE a7 71 3b ea c3 5d 39 DO Sa 6d tb TE 99 ab 41 IP Address 192 192 192 192 192 192 192 192 168 166 168 168 160 160 168 160 KH A RE RE RE EE 101 102 103 104 105 106 107 108 Host Name Expires in iPhone expired expired hnteki iFhone expired expired DPVYELJOWCAACTI expired LBSALACHCIC 22 10 25 HBWang 1 days 00 00 00 MW150R 00 00 57 This page is used to display DHCP Client address and related information When DHCP Server distributes address the Client s MAC address is associated with the IP address and then the device will get the same IP address every time Click Network Settings gt DHCP Server gt Static MAC gt New Static MAC 4 6 DDNS Settings MAC Address IP Address Save New Static MAC x Cancel After setting DDNS Dynamic Domain Network Server CooVox IP PBX settings will be visited remotely Click Network Settings gt DDNS Settings DDNS Settings Status Disabled Enable DDNS Server Username Password Domain F dyndns org Save Cancel CooVox supports DDNS provided by Dyndns org No ip com zoneedit com 69 Copyright ZYCOO All rights reserved
16. growing needs of your business CooVox Series IP PBXs come in four sizes U20 U50 U60 U100 Each model will be introduced in detail below CooVox U20 is configured with 2 analog ports CooVox U20 CooVox U50 consists of two main parts U50 Host and Modules There are 2 slots in the system and the modules can be utilized as in the diagram below U50 Slot U50 Module A oe A oyo yo Ao A oa Apr CooVox U60 is configured with 24 analog ports 2FXS 2FXO FXOS Slot 1 Slot 2 5 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chenadu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 K een Zycoo Co Ltd E mail zycoo zycoo com CooVox U100 consists of two main parts U100 Host and Modules There are 2 slots in the system and the modules can be utilized as in the diagram below U100 Slot Slot 1 Slot 2 U100 Module 4FXS A oa 4FXO A Y A oa AY oyo Yoyo A oa ox yo Yo 1 2 Main Features ii SIP IAX Extension Registration 2 Video Call 3 USB Mobile Hard Disk Record Scalable 4 IP Phone Provisioning Grandstream Yealink Fanvil IP Phone 5 Call Record Ring Group Record Call Queue Record 6 Web based Administration and configuration 7 Web based Extension User Management 8 Voicemail 9 Caller ID 10 Call Parking 11 Call Forward 12 Call Transfer 13 Call Waiting 14 Call Center Queues 15 Black List 16
17. gt WEB Upgrade Upgrade System Package WEB Upgrade TFTP Upgrade Restore Default Set Please choose file to upload wi Upload Click Browse to select the firmware file then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 7 8 2 TFTP Upgrade Click System gt Upgrade gt TFTP Upgrade 82 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Upgrade System Package WEB Upgrade Ge TFTP Upgrade Restore Default Set 7 Enter The Package Name uImage md5 u50 TFTP Server IP address Start Reference Item Explanation Restore Default Set System will restore to factory defaults after checking this option Enter The Package Name Enter the package name for upgrading TFTP Server IP address Enter your TFTP server IP address 83 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Ch Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 hengdu China Tel 86 2885337096 A ZO Zycoo Co Ltd E mail zyvcoo zycoo com Chapter 8 Operating Instructions Take CooVox U50 as example 8 1 How to connect CooVox U50 in the Network If your off
18. number of additional digits Delete digits prefix from the front and auto add digit dialing Save Cancel 25 before Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Reference Item Explanation Rule Name Define the name for the dial rule Pin Set Input this Pin when you use this dial rule Call Duration Limit Set the duration limit for a call beyond which the call will be auto hung up Time Rule Set the time interval for this DialRule beyond which the call based on this DialRule won t work Place this call through Select one of the trunk groups that have been set up to use for this dial rule Custom Pattern any digit from 2 to 9 any digit from 1 to 9 any digit from 0 to 9 One or more digits Delete digits prefix How many digits will be deleted from what the user dialed to what Is actually sent over the trunk For example user dialed 94166445775 and you selected to delete 1 digit then 4166445775 is sent out the trunk Auto add digit If add digit 9 when dial 12345 912345 will be sent 2 4 Inbound Call 2 4 1 Inbound Routes Click Inbound Control gt Inbound Routes E een WE FOCUS WE DELIVER 7 Se General Distinctive Ring Tone Mapping to custom ring tone KA ENEE Ze GES files For example if you a geng ort DIDs D
19. three conference rooms To configure a conference bridge go to Advanced gt Conference 42 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Conference Default Conference Default Conference 2 Conference 3 Conference Number Room Extension 900 Conference Password Guest Password 1234 Administrator Password 2345 Conference Options Conference DialPlan DialPlani Play hold music for first caller Enable caller menu Announce callers Record conference Quiet Mode Leader Wait O OOO R Save Cancel Reference Explanation Conference Number The number that internal callers use to access the conference room the default number is 900 Conference Password Password for users to access the conference e g 1234 Administrator Password Password for administrator to access the conference Conference DialPlan Use this dialplan to invite other participants Play hold music for the first Check this option to play the hold music for the first participant in the conference until participant another participant enters in this conference Enable caller menu Check this option to allow the participant to access the Conference Bridge menu by pressing on the dialpad Announce callers Check t
20. to 465 when you enable SSL TLS SSL TSL Enable SSL TLS Enable SMTP Authentication If your SMTP server needs authentication please enable this option and configure the following Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Send Test A Email Address Send Cancel Specify the email address and click Send to send the test email Verify that email was successfully sent or not lf no email was received please modify the SMTP settings and retry 3 4 Email to Fax Users can send fax by Email Please configure as below 49 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 K eenl Zycoo Co Ltd E mail zycoo zycoo com Click Advanced gt Email to Fax Email to Fax Enable E Username Password IMAP Server SSL TLS Access Code Dial Plan Save Cancel Check Enable input username password and IMAP Server server format imap XX com select the DialPlan then Save and Activate Practical Case To Send a fax to telephone number 85337096 In DialPlan 1 there is prefix 9 before the telephone number you need input the Access Code 985337096 and make this the subject when sending Email Then the fax will be sent by Email as attachment If you need dial the extension wh
21. with any issues or questions you may have 11 Do not use harsh chemicals cleaning solvents or strong detergents to clean the device 12 Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution 13 If you suspect your device has been struck by lightning do not touch the device power plug or phone line Call your authorized dealer for assistance to avoid the possibility of electric shock 14 Ensure the PBX is installed in a well ventilated room to avoid overheating and damaging the device 15 Before you work on any equipment be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents If you are in a situation that could cause bodily injury 4 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 85337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycooWzycoo com Chapter 1 Brief Introduction 1 1 Brief Introduction of CooVox Series The CooVox Series IP PBXs are designed to provide SMEs small amp medium enterprises with all the standard and advanced features that are normally only available from large expensive legacy PBX manufacturers Aimed at businesses with up to 100 extensions the CooVox Series IP PBXs are based on SIP and OpenSource Asterisk 1 8 with whose innovative modular telephony design that is easy to expand the PBX to meet the
22. 2773162 5 288 ZO Zycoo Co Ltd E mail zycoo zycoo com Chapter7 System 7 1 Hot Standby For U100 only The function will working between the two Coovox U100 devices When the primary server faults the slave server will replace it Hot Standby Hot Standby Settings Enable Hot Standby Mode Local Hostname Remote Hostname Local IP Local Heart line 7790 Local Port 7788 Remote IP Remote Heart line 7789 Remote Port 7788 Virtual IP SYNC Network Rate Status Fresh Time sec J Remote Link Timeout sec 15 Administator Email Administator Phone Number Save Cancel Remote Hostname Virtual IP l server must use same virtual IP address 76 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Remote Link Timeout Set the remote link timeout sec a Set the administrator email if the primary server faults Administrator Email will send email to administrator Set the administrator phone number if the primary Administrator Phone Number server faults will call administrator 7 2 Time Settings Time settings for CooVox system The system supports either NTP or Manual Time Set NTP Time Settings NTP Manual Time Set NTP Server pool ntp org Time Zone Reference Explanation NTP Server Defin
23. 9 2013 Mar 13 2013 Mar 28 2013 Mar 28 2013 Options Restore Delete Restore Delete Restore Delete Restore Delete Ei EE Ea E Restore Delete Explanation Take a Backup Take a backup of the current system configuration Restore Restore system to the specified backup configuration Delete Delete specified backup file W Click the download button Kei to download the specified backup file and manage locally Click Upload Backup File 1 to upload the backup file here Upload Backup File Backup Upload Backup File Upload Backup File Note Don t change the backup file name Please choose file to upload Upload Click browse to select the local backup file and click Upload to upload the backup file to system 7 7 Reset Reboot If you need reset the system to factory defaults or reset please click System gt Reset A Reboot Restoring factory settings will make configuration data in the system lost 81 Copyright OZYCOO All rights reserved V1 0 China UAE UK Zap Zycoo Co Ltd En Reset amp Reboot Factory Defaults Warning Restore factory settings will lost all configuration data on the system Factory Defaults Reboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Defaults to reset the system to factory defaults Click Reboot to reboot the system 7 8 Upgrade 7 8 1 WEB Upgrade Click System gt Upgrade
24. Co Ltd E mail zycoo zycoo com This page is used for management of OpenVPN certificate file 4 4 VPN Client CooVox IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN N2N Click Network Settings gt VPN Client VPN Client C L2TP 6 PPTP OpenVPN N2N Enable e Enable 40 128 bit encryption for MPPE l Server Address 192 168 100 100 Username admin Password Save Cancel Status pptp client Connect pppl lt gt dev pts 2 pptp client sh can t execute sbin ip No such file or directory pptp client sh can t execute sbin ip No such file or directory Reference Item Explanation VPN Client Four kinds of VPN Clients supported L2TP PPTP OpenVPN N2N Only one mode can be enabled simultaneously Enable Disable VPN Client 4 5 DHCP Server Click Network Settings gt DHCP Server DHCP Server DHCP Client List Static MAC DHCP Server Settings Enable Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 253 255 255 0 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 TFIP Server Save Cancel 68 Copyright ZYCOO All rights reserved V1 0 China Add Chengdu China Zell Zycoo Co Ltd Click Network Settings gt DHCP Server gt DHCP Client List DHCP Client List Tel 86 2885337096 UAE Add Dubai DHCP Server UAE Tel 971 43552755 UK Add Doncaster UK Tel 44 0 1302773162 E mail zyvcoo zycoo
25. Default is 45 seconds Define in Feature Codes 34 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 K een Zycoo Co Ltd E mail zycoo zycoo com 2 5 2 Call Transfer This feature allows an incoming call that is answered on one extension to be sent to another user s extension Refer to the diagram as below On the call y Input and extension number Hang up Extension user speaking Ge gt Extension x gt Em gt L M gt hue Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up 2 Extension Number p L i E Input to hang up the call and speak to extension user On the call Input 2 and extension number Speak to extension user Reference Item Explanation Blind Transfer Default is Define in Feature Codes Attended Transfer Default is 2 Define in Feature Codes Complete Attended Transfer Default is it can be used when you use 2 Define in Feature Code Timeout for answer on Default is 15 seconds Define in Feature Codes attended transfer 35 Copyright ZYCOO All rights reserved V1 0 China UAE UK wenadu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 i Doncaste k Tel 44 01130277316 ZO Zycoo Co Ltd E mail zycoo zycoo com 2 6 User Extension Settings 2 6 1 Follo
26. FXOS 4GSM 2GSM 1PRI 4BRI 12 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com U100 LED Indication Indication Function Status Explaination Power On PWR Power Status Power Off System Works System Status System Fails Data Transport Data Status No Data Transport Channel Loading Success Channel Ringing Chamnel Loading Failure Channel Loading Success Channel Ringing ff Channel Loading Failure Blink Channel Ringing Red ooo Channel Loading Success Channel Loading Failure ff Module Loading Success ff Of Module Loading Failure 1 4 SLOT 1 2 SLOT 1 2 Status CPE signal Green O O O NET signal O ff No signal oO Green MFCR2 signal Off No signal Red o Disconnected Alarm Green Connected No Alarm gt N ch Only for NT Mode Slot 2 Off Module Loading Failure 1 4 5 Model Comparison Table Items CooVox U20 CooVox U50 CooVox U60 CooVox U100 Voicemail 21 000 mins 21 000 mins 200 000 mins 2 500 000 mins and gsm gsm gsm gsm Recording 3000 mins 20 000 270 000 mins wav wav wav SDRAM 128MB DDR2 256MB DDR2 1GB DDR3 2GB DDR3 13 Copyright ZYCOO All rights reserved V1 0 China UAE UK zoll Suen Co Ltd Capacity Memory default 4GB SD card 4GB SD card 32GB SSD 500
27. GB HDD or 32GB SSD Power Input enn Jac 100 240V AC 100 240V AC 100 240V AC 100 240V 1 4 6 Environmental Requirements 1 Working Tempreture 0 C 40 C 2 Storage Tempreture 20 C 55 C 3 Humidity 5 95 Non Condensing 1 4 7 Packing List Notice 1 ZYCOO Module cards will only function in CooVox IP PBX from ZYCOO 2 Module cards for CooVox U50 U100 will be packed separately but contained in the same package 14 Copyright ZYCOO All rights reserved V1 0 China UAE UK ZCO Zycoo Co Ltd Chapter 2 Getting Started Take CooVox U50 as example for the guide 2 1 Before Configuration What kind of IP Phones can be used with this device 1 FXS Interface Analog Phone or fax machine 2 SIP Extension CooFone Series and ZP Series IP Phones provided by ZYCOO D30 D30P D60 Any standard SIP Phone based on SIP IAX2 protocol eg CISCO Grandstream Yealink Polycom Siemens Snom etc 2 2 Before Making a Call 2 2 1 Login IP PBX Getting IP Address There are three ways to set the IP address Static DHCP PPPOE Default IP 192 168 1 100 9999 Notice you have to add port number 9999 after this IP address Defaults and Function Key 1 Web Panel User name admin 2 Web Panel Password admin 3 60 Enter Voicemail Box 4 900 901 902 Default three conference room numbers 5 Blind Transfer 6 2 Attended Transfer 7 Disconnect Call Administrator Login After connecting the CooVox
28. IDs DOD S configure the distinctive Basic ringing for custom ring tone to Fi 5 External the ring tone will be From FXO GSM Channels played if the phone receives i the incoming call e Inbound Routes e IVR Distinctive Ring Tone e IVR Prompts Destination Goto IVR y working time y e Call Queues e Ring Groups n From VoIP Channels e Black List Time Based Rules Distinctive Ring Tone Advanced working time 3 Destination Goto IVR x Network Settings Security Report Cancel System 26 Copyright OZYCOO All rights reserved V1 0 China UAE UK ZxXCOD Zycoo Co Ltd _ E n General Distinctive Ring Tone mapping the custom ring tone file e g Set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well Select all calls coming in on a specific port FXO GSM VOIP and select which destination Extension User IVR Queue Conference Bridge IVR etc should answer those calls Setting the label will assign this label to be displayed Port DIDs To have incoming calls from a PSTN trunk port FXO GSM trunk answered by a specific extension user call queue conference bridge or IVR please configure here Click Port DIDs gt New Port DIDs New Port DID x Port Label Destination Goto Extension 800 800 Save Cancel 1 Port Select the trunk grou
29. IP PBX to the local area network and setting your laptop to the 192 168 1 x subnet launch the web browser and bring up the system login page by entering the following URL http 192 168 1 100 9999 You will see the login interface as below 15 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com ZCOD ip phone system Username Password IST English ke Belt Input username and password press the Login button and you will see the configuration interface below 1 Default username admin and password admin Notice 1 Please use IE 7 0 or higher version Chrome Firefox web browser 2 If you do not see the interface above after inputting default IP and port number please check whether your computer IP address is in the same segment with your IP PBX 3 For Security reasons please modify the username and password after login successfully You can modify these by selecting System Management 4 With the default setting if there is no activity on the page for more than one minute the system will timeout and automatically log out To continue making configuration changes you will need to login again K eer WE FOCUS WE DELIVER Home 4 Move the mouse over a field ha E Je to see tooltips e Operator System Info Basic be
30. IVR prompt that will provide the caller with instructions on what options are m available To configure the prompt in this page IVR Prompt Keypress Event Select the available options beside the designated digit 2 4 3 IVR Prompts IVR prompts can be recorded by using any extension registered to the PBX or they can be uploaded from the Upload IVR Prompt section below 29 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com IVR Prompts IVR Prompts E een WE FOCUS WE DELIVER IVR Prompts Move the mouse over a field Home to see tooltips gt Operator IVR Prompts Upload IVR Prompts Basic List of Prompts New Voice Delete Selected gt Inbound Routes Name Options IVR 1 prompts Record Again Play Delete IVR Prompts 2 zycoo gsm Record Again Play Delete Call Queues Ring Groups Black List Time Based Rules Advanced Network Settings Security Report System Click IVR Prompts New Voice to create new IVR prompt New Voice x File Name Format GSM k Extension used for recording Record Cancel File Name Define a name for this voice file 2 Format Select the voice format GSM WAV 16bit supported only 3 Extension used for recording Select the extension which is used for recording the
31. New VoIP Trunk Edit SIP trunk trunk sip U50 A x Description U5D A Host 192 168 1 200 5060 Maximum Channels 0 Prefix Caller ID Without Authentication Username US50 A Authuser U50 A Password Advanced Options Save Cancel 85 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ZO Zycoo Co Ltd E mail zyvcoo zycoo com Step2 Register U50 A IP to a trunk of U50 B as the same way of step 1 Step 3 Create DialRule on U50 A and add the DailRule to the DialPlan Click Outbound Routes gt DialRules gt New Dial Rule New DialRule x Rule Name rule 1 PIN Set Place this call through U50 A SIP Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from O to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Select the created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate Click DialPlans gt New Dial Plan New DialPlan x DialPlan Name DialPlan1 Include External Calling Rules Include Internal Calling Rules Y Rule 1 lv Extensions Y Spy Y Conference Y Ring Groups Y IVR M Call Queues Y Paging and Intercom M Directory e DISA Save Cancel 86 Copyright ZYCOO All rights r
32. PIN Set An Outbound Route can be specified that a valid PIN code from a selected PIN Set must be used in order to have access to a give Outbound route e g for long distance or international calling Please configure as below Click Advanced gt PIN Sets gt New PIN Set 55 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add C Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 Add Chengdu China Tel 86 2885337096 Al ZO Zycoo Co Ltd E mail zycoo zycoo com New PIN Set X PIN Set Name PIN List Save Cancel 1 PIN Set Name Define the name for this PIN Set 2 PIN List Define PIN codes in this list 3 11 Call Recording This feature allows an administrator to enable Call Recording to record incoming and or outgoing calls related to the specified extension Please configure as below Click Advanced gt Call Recording gt New Call Recording New Call Recording x Extension zl Call Recording Time Always Recording Start Time e ovlend Time d Start Day eleng Day Call Recording Settings Inbound Record Outbound Record Save Cancel 56 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 5337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 5 288 ZO Zycoo Co Ltd E mail zycoo zycoo com Reference Item Explanation Extension Define an extension for recording C
33. System You can configure the basic match pattern of outbound routes and create different dial plan on this page Create as many different dial plans as you need to determine how you need extensions to be allowed to make calls For example create InternalDialPlan to include all Internal Calling Rules but do not select any outbound dial rules Select InternalDialPlan for all extension users that do not need the ability to make external calls Click DialPlans1 gt New DialPlan 24 Copyright OZYCOO All rights reserved V1 0 China UAE Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 ZYC Zycoo Co Ltd New Dial Plan DialPlan Name DialPlan3 Include External Calling Rules No Dial Rules defined You can click here to create a Dial Rule Save Cancel UK Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com Include Internal Calling Rules Default Spy Conference Ring Groups IVR Call Queues Paging and Intercom RR Directory DISA You can create one or more DialRules for DialPlans from this page New DialRule Rule Name PIN Set Call Duration Limit seconds Time Rule Start Time End Time 30 Start Day End Day Place this call through test FxO GSM voip SIP a cx Available Trunks Custom Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from O to 9 Fri ka Selected Trunks Any
34. We Focus We Deliver We focus We deliver CooVox Series User Manual Admin China UAE UK ZC Zycoo Co Ltd Table of Contents CHAPTER 1 BRIEFINTRODUCTON satan 5 1 1 BRIEF INTRODUCTION OF COOVOX SERIES untada dot ica 5 LAVAN FEATURES csnsceasicaumconencnsneauincsivRareacesenedansncanesudtastdevadethetuinaddacisecamedd AEREE REEERE 6 E VOTUES E a 7 1A HARDWARE INTERFACES uterina tin EE Ea E E EE ERR E 8 Te COG e 8 E VO PP ed ce ages to Ae coe eee 9 TAO COG VON EE 17 ee 12 1 4 5 Model Comparison Jafie an nnnnnnnnannnnnnnnnos 13 1 4 6 Environmental RequireMentS scccccsseececnnnenecnaeescnsnnenessanenessanensensaunssssanenessanenssssanansssages 14 A Eo E eebe 14 CHAPTER 2 GETTING STARTED essa raras 15 Sech BEFORE CONFIGURATION Seege EE 15 2 2 BEFORE MAKING A e E 15 A A 15 2 ASIC CONTO AON cartas 17 2 23 lme Based AUIES 0 A A e 20 A o A 21 A AS pas 21 23 2 OIDO NI e 24 AP E EH ne 26 PER 1 9 9 0 4 08 TAO OOS POCA cca Seen IO 26 o PP oo A 28 Ee 29 A Pes AE E ace ashe eaten ecient A EE EEEE 31 O ACIS e 32 24 0 DONO DISTIN 33 24 7 Cal FICKUD ae vhictea detected tab tate cent Pow scteadeeteete soe ee gute tenes aeeadobedseueeredeeeesixteetetesseeecedesteeeete 33 En 0 o o An 34 DL OU O E 34 ER CAN TI ADSI CE wa sesiian tesserae A avs tyne EE E sedate sates taal EAE ENA 35 20 SERE TENSION ETTING ito iss 36 26 1 Folow Me SO IOS ct tiras 36 260 2 E e AAA e A 36 LOI CUF OWU A iia 37 2 DA ee 37 227 CAM CENTER CAL QUEUES e
35. a UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Indication Function Status Explaination a PWR Power Status System Status WAN or LAN Data Status Data Transport fred oratorio 1 Ethernet Interface 10 100Mbps 2 Analog Ports FXO FXS 1 UMTS Port U20 LEDs Indication 1 4 2 CooVox U50 CooVox U50 Front Panel 9 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com CooVox U50 Rear Panel 1 Reset Button 1 Power Interface DC 12V 24 1 Ethernet Interface 10 100Mbps 1 Console Interface 1 USB Interface Slot 1 for Analog GSM PRI BRI Module Cards Slot 2 for Analog GSM Module Cards Only Indication Function Status Explaination C Power Status SS System Status ETH Data Status USB U disk or UMTS 3G Status Channel Loading Success FXS Channel Ringing i Channel Loading Failure Rea oo Channel Loading Success Channel Ringing Channel Loading Failure RE Channel Loading Success 4 SLOT1 2 SLOT 1 2 Status Channel Ringing or Channel Loading Failure Li Re Module Loading Success D CN Module Loading Failure Je resins 10 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add C dd Dubai UAE Te
36. agent and the agent cannot receive the call Unpause Queue Member Extension Unpause the agent and the agent can receive the call Function key for Intercom Paging Directory 3 17 IP Phone Provisioning When many IP Phones are needed please record the MAC extension number and username of each phone according to the format please take reference of the auto provision script file model for details then import the format file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System 1 gt Network Advanced gt Enable DHCP Server in the following diagram DHCP Server Settings Enable e Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 292 292 292 0 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 TFIP Server Save Cancel Then Click Advanced gt Phone Provisioning gt New Phone 62 Copyright ZYCOO All rights reserved V1 0 China UAE UK enadu Chin Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaste k Tel 44 12077216 ZO Zycoo Co Ltd E mail zycoo zycoo com New Phone x General Enable yw Manufacturer Type MAC Line Linel Extension M Label Save Cancel Enable Phone Provisioning in Basic select the IP Phone manufacture input MAC of the phone and select the exten
37. al Default settings for local extension and new extension Click Advanced gt Options gt General General Default Settings for New User Set up the default General Global Analog Settings Global SIP Settings Settings for New User When you create a new extension will use the configuration Local Extension Settings Operator Extension lt none gt Global RingTime Set sec 30 Enable Transfer M Enable Music On Ringback Record Format Default Settings for New User SIP Je IAX2 Web Manager Je Call Waiting Iv Agent TI Voicemail Je Delete VMail VM Password 1234 NAT Je Transport UDP ei SRTP Audio Codecs M alaw ulaw G 722 M G 729 G 726 GSM Speex Extension Preferences User Extensions 800 to 899 Reference Item Explanation Operator Extension Set extension number for Operator Global RingTime Set Set RingTime for every extension Enable Transfer Check to enable Transfer Enable Music On Ringback Check to enable Music On Ringback Record Format Set the format for recording files GSM WAV only Defaut Setting for New User Check to enable the default settings Extension Preferences Set the rule for extensions 45 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZC Zycoo Co Ltd E mail zycoo zycoo com Global Analog Settings Cli
38. all Recording Time Set the time to record Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 3 12 Speed Dial This feature allows setting up system wide speed dial numbers that translate a feature code 99 plus a two digit code 00 99 into an external phone number Please configure as below Click Advanced gt Speed Dial gt New Speed Dial New Speed Dial x Notice Don t forget to add the outbound dial prefix if you would like to dial an outside number Source Number Destination Number Save Cancel E g prefix is 99 speed number is 00 destination telephone number is 85337096 When dial 9900 the call is going to 85337096 automatically 3 13 Smart DID Smart DID After extension user makes an outbound call the call is ringing back to CooVox IP PBX and directed to the extension who made the last call Please configure as below Click Advanced gt Smart DID Smart DID Enable Save Cancel Smart DID Rules List New Smart DID Rule Pattern Strip Prepend Options 1 X Edit Delete 57 Copyright ZYCOO All rights reserved V1 0 China UAE UK ZYXCOD I Zycoo Co Ltd EE Check Enable and Save to make this function activate Click New Smart DID Rule to display the following diagram New Smart DID Rule x Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits ne
39. at collection of extensions is called the ring strategy Once the timeout number of seconds is reached the call will then be directed to the if not answered or failover destination To configure a Ring Group Click Inbound Control gt Ring Groups 1 gt New Ring Group 31 Copyright ZYCOO All rights reserved V1 0 China UAE UK zco Sege Co Ltd NEE New Ring Group x Name Strategy RingAll ee 800 SIP 800 801 SIP 801 SS 802 SIP 802 803 SIP 803 804 SIP 804 ES 805 SIP 805 806 SIP 806 gt 807 SIP 807 Ring Group Members Available Channels Label Extension for this ring group 640 Ring each all for lasting time sec 20 If not answered Goto Extension O Goto Voicemail O Goto Ring Group O Goto IVR 8 Hangup Save Cancel Name Define a name for the Ring Group 2 Strategy Select Ring All or Ring in order 3 Ring Group Members Select the Ring Group Member from the Available Channels click to add 4 If not answered You can choose to forward the call to extension voicemail ring group IVR or hang up if not answered 2 4 5 Blacklist The Blacklist feature allows the blocking of specific phone numbers by Callerid Click Inbound Control gt Blacklist gt New Blacklist New Blacklist x Blacklist Number Save Cancel Input the caller ID in the space provided Once configured future calls from this caller ID will be blocked To maintain this list of
40. ays to upload the data day Time of automatically upload Define the time to upload the data 79 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Forcibly upload when the flash Forcibly upload data when flash storage is over the percentage value storage is over Check from Data Storage Log Data Storage Data Storage Log Data Storage Log Refresh Clear Click Refresh to refresh data storage log Click clear to clear data storage log 7 5 Management Management is used for modify password of CooVox system and the settings of system vOICe Click System gt Management Management Change Password Password New Password Retype New Password Apply Set Language Set Voice Lanquage i Save 7 6 Backup Click System gt Backup 80 Copyright ZYCOO All rights reserved V1 0 China UAE Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 ZYCOD Zycoo Co Ltd UK Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com Backup Upload Backup File List of Backups Name 1 backup_2013jan09_135847 2 backup_2013jan09_135854 3 backup_2013mar13_155906 4 backup_2013mar28_174911 5 backup_20i13mar28_17 4938 Reference Item Take a Backup Date Jan 09 2013 Jan 0
41. ch account has a channel you need pay 5 for each channel as monthly rent Then input the registration profile in the VoIP trunk of U50 and distribute the money to Outgoing calls 91 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add C Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 Add Chenadu China Tel 86 2885337096 Ai ZO Zycoo Co Ltd E mail zvcoo zycoo com Profile settings x e q aaa Profile name aaa Profile settings Calling channels Buy a channel subscription to activate this profile Authentication details Outgoing calls Set up outgoing calls Reports To make outgoing calls from this SIP Profile you need to add Sk You can also set up Auto recharge so you never run out of credi Back to SIP Profile list call Outbound calls to landlines and mobiles in the US are ch cents min For all other destinations see Skype s standard per rates Add credit Auto recharge settings e 0 30 Rdd creat When click Authentications details you will see the SIP account profile Authentication details aaa Please choose the method of authentication needed for your PBX Profile settings CO Registration or IP Authentication Authentication details Usemamelpassword Reports SIP User 99051000142212 Password KK3UypyyJwr5Wm Generate a new password e Back to SIP Profile list Skype Connect address sip skype com UDP Port 5060 SIP useris not yet registered at sip skype com Select the
42. ck Advance 1 gt Options gt Global Analog Settings 1 Global Analog Settings General Global Analog Settings Global SIP Settings Caller ID Detect Caller ID Detection w Caller ID Signalling Bell US Caller ID Start CID Buffer Length 2500 General Opermode FCC st ToneZone Relax DTMF Echo Cancel w Echo Training no yes no number Busy Detection Busy Count Reference Item Explanation Caller ID Detection Enable Disable Caller ID Detection Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Peorts ToneZone Select the ToneZone in your country Relax DTMF Enable Disable Relax DTMF inspection Echo Cancel Enable Disable Echo Cancel Echo Training Set Echo Training default unit ms Busy Detection Enable Disable Busy Detection Busy Count Count the Busy Detection It will be active when enable Busy Detection Global SIP Settings Global SIP Settings 1 is appropriate for advanced administrators Please contact our technical support department before modifying anything in this section 46 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZC Zycoo Co
43. click on New VoIP Trunk button to add a Trunk Network Settings Security Report System CooVox supports two kinds of trunks for your choice VoIP or SIP Trunk and FXO GSM PRI BRI Trunk 21 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com How to add each trunk VolP Trunks Click VoIP Trunk gt New VoIP Trunk New VoIP Trunk x Description Protocol SIP e Host 73060 Maximum Channels 0 Prefix Caller ID T Without Authentication Username Authuser Password kW Advanced Options Domain Insecure port invite From User Qualify sec M 2 DID Number Transport UDP e DTMF Mode RFC2833 NAT C SRTP TI Auto Fax Detection I Context Default Language Default Audio Codecs l alaw To ulaw FP G 722 6 729 L G 726 Gsm Speex Video Codes 2 H 261 T H 263 H 263 T H 264 Save Cancel VoIP Trunks Reference ltem Explanation Description Description of SIP trunk Protocol Select protocol for outbound route SIP or IAX2 Host Set host address provided by VoIP Provider Maximum Channels Set maximum channels for simultaneous call Only for outbound call 0 no limitation Prefix The prefix will be added in front of your dialed number automatically when the trunk is in use Caller ID This Calle
44. created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate For any questions or problems during installation and use please feel free to contact our technical support via email support zycoo com or phone 0086 28 85337096 92 Copyright ZYCOO All rights reserved V1 0
45. d click it Settings and extras E Payment settings Stored payment details and Auto recharge settings View details Currency Your currency is setto EUR Euros Change O Skype Manager You are the administrator of YCOO Skype Manager Member page E Redeem voucher Redeem your voucher or prepaid card Redeem 8 5 3 Create a SIP File Click Features 90 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Skype manager Tn 0 30 li Your account Click Skype connect A IIA RS A AS AAA Gi Subscriptions members Se Some of your SIP Profiles have been suspended because your Skype Manag Group video calling has insufficient credit available to pay for the channel subscription Buy more 0 members credit and the profiles will be reactivated Voicemail O members O members Your SIP Profiles B Online Numbers Call forwarding Q Setup a SIP Profile 0 members Skype Connect 3 profiles Click Set up a SIP Profile Create a SIP profile o Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authentication details Choose a profile name For example New York office You can edit this name later Cancel Create a SIP account and ea
46. e the NTP Server You can input the IP address or domain of this server whether it s local or remote Default server is pool ntp org Be aware that the CooVox IP PBX needs to be able to connect to an NTP server to properly function Time Zone Select your time zone so that the system will set time based on the time zone Manual Time Set Time Settings C NTP Manual Time Set Year YYYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HHA eg 09 Minute MN eg 30 Synchronize with current PC time SYNC After entering Year Month Day Hour Minute then save and activate Or you can click Sync to synchronize with current PC time 77 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 6 28 ZO Zycoo Co Ltd E mail zycoo zycoo com 7 3 Module Settings Support for U50 U100 When use the module except FXO FXS GSM You need to set the module parameters with the page Click System1 gt Module Settings Module Settings SLOT 1 Module Type FXxS FXO GSM W Save Cancel Module Type Select the module type e FXS FXO GSM module Default type You don t need set anything for those modules e 1 T1 module Module Settings SLOT 1 Module Type El Ti k E1 T1 Settings Mode Signalling CPE W Framing CES W Coding HDB3 W CRCA Save Cancel Mode
47. ed V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com VPN Server WEN Users Management VPN Server L2TP PPTP OpenVPN Enable a Remote IP 192 168 11 1 12 Local IP 197 168 11 90 Primary DNS 61 139 2 69 Alternate DNS 8 8 8 8 Timeout sec 120 Authentication Method l chap P pap mschap M mschap v2 Enable mppe128 Iw Debug E Save Cancel Reference Item Explanation VPN Server Mode Three kinds of VPN servers L2TP PPTP OpenVPN supported Only one mode can be enabled simultaneously Enable Disable VPN Server When the mode is L2TP or PPTP VPN server click Network Settings gt VPN Server gt VPN Users Management VPN Server VPN Users Management List of VPN Users New VPN User Username Availability Options 1 testi yes Edit Delete This page is used for management of VPN username and password When the mode is OpenVPN server click Network Settings gt VPN Server gt OpenVPN Certificate Download VPN Server OpenVPN Certificate Download List of OpenVPN Certificate New Certificate Delete Selected E Certificate Name Options a 1 Clienti tar Download Delete 67 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo
48. ed to be stripped or prepend then click Di Save Activate 3 14 Callback This feature allows an external caller to place an inbound call to the CooVpx IP PBX The inbound call will be disconnected and subsequently the PBX will place an outbound call back to this number and forwarded to defined destination after the call is connected Please configure as below Click Advanced gt Callback Callback Number Settings Enable _ Strip digits before dialing Prepend before dialing DialPlan ll Save Cancel List of Callback Number New Callback Number Callback Number Destination Options No Callback Number defined Enable this function select DialPlan and define the callback rule strip digits or prepend prefix 58 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Click New Callback Number to add callback number New Callback Number x Callback Number Destination 800 800 Save Cancel Input callback number and define the destination 3 15 Phone Book When incoming call Caller ID matches the number in the phone book the name of matched number will be displayed Please configure as below Click Advanced gt Phone Book Phone Book Phone Book Import Export Delete All The prefix of speed dial 99 Save Cance
49. ege 39 2 8 CONFERENCE BRIDGE ssccnsscsuesciesiinesincasctiotenainnsesscasmdenentinndieasemubietiawalstiesiSuaieqedaeatinesenseiestie E E 42 1 Copyright OZYCOO All rights reserved V1 0 China UAE UK ZCO rT Zycoo Co Ltd ee E mail z zycoo con CHAPTER 3 ADVANCED EE 45 Oo A PP o y o oe T E 45 52 VOICE MA ario 47 E RR e RN 48 A A cateecaied onencaucomeansaeaaiasatines ohede gan die E dazediann Aig toucesaneseanoasse vers beaee 49 Dice SIG SETTINGS e cite ineais E nan eects anne pem inna E aan teense aneemaimsa aw snanenebananeniensxaaamneasantainaaanenieaiene 50 A e ee cesta va stead tee etc mated A A eenneneets 51 FOLLOW ee 52 IE ORD DEE 53 3 2 PAGING AND INTERCOM onscsararciin nata titanic 54 Se Aa VIN OE EE 55 pe Bile GW EE errata 56 IS O EE 57 O AR o e eli ssoncteaiaieutatesaxeaantestanconaaqenceemanen 57 o E 58 A a saisetemteceenesdouabaanteasscacesunitertacarses 59 SN FEATURE ee 60 3247 MEEDCHEN 62 CHAPTER 4 NETWORK SETTNO Sustancias 64 A We 64 o o 65 SA ERV ER PP A q saceiamsacatieceansecantasetcee 66 AEN IND O T ora A EEE E A AEA 68 A ele E 68 AE DID IN DDE E 69 D e cal ea E 70 II TEN 70 CHAPTER 5 SECURITY A a E Om a a a A 71 PRENA ME 71 eZ SERVICE GE 71 E AL e Te 72 CHAPTER 6 PEPOR eege 73 OE REGISTER TUS cosita a odia caidas 73 02 RECORD E E 73 CCA OC EEN 74 A a 74 GHRAFTER IO SISTE nono 76 7 1 HOT STANDBY FOR U TOO ON DE 76 DE ER E 77 7 3 MODULE SETTINGS SUPPORT FOR U50 U100 oocccccccnncncn
50. en sending fax e g fax number 85337096 ext 800 you need use the Access Code 985337096 800 as subject 3 5 Music Settings Management of Music on Hold Music on Ringback Music on Queue Music Settings Music Settings Music Management Music On Hold Reference Music Music 1 e Music On Ringback Reference Music On Queue Reference Music Save Cancel Select the different music file for different Music 50 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Music Management Music Settings Music Management Music Management Select Music Directory Load Files Delete Upload Music File Select Music Directory Music 1 Note The sound file must be wav 16bit 8000Hz Single gsm ulaw or alaw The size is limited in 15MB Please choose file to upload yal GR Upload Item Explanation Select Music Directory Select which Music Directory you wish to load File Display music name under the music file you can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be WAV 16bit 8000Hz Single GSM ulaw or alaw and less than 15MB 3 6 DISA This feature allows an authorized user to call into
51. eserved V1 0 China UAE UK Add Dubai UAE Tel 971 43552755 Add Doncaste k Tel 44 adu China Tel 86 2885337096 A 01120977216 ZXCODE Zycoo Co Ltd E mail zycoo zycoo com Check the created calling rule save and activate Step4 Create dialrule on CooVox U50 B add the created dialrule to the dialplan as the same way of Step 3 Step 5 Activate the current configuration and test 1 Register IP Phone to U50 A as extension 601 2 Register another IP Phone to U50 B as extension 801 3 Make a call from 801 to 601 601 rings and the call is connected 4 Make a call from 601 to 801 801 rings and the call is connected 8 3 How to connect two sets CooVox IP PBXs in different network E g two sets CooVox U50 in the internet Normally the two sets CooVox U50 are located in different place but they are in the internet and have public IP address AX TRUNK d wg Gr geg O z O 5 U50 A U50 B IP 192 168 1 100 IP 192 168 1 200 Extension o07 Extension 1P 192 188 1 61 1P 192 168 1 81 Note Enable NAT on Router For external line configuration you must use public IP address Take the following instructions as example Register U50 B IP to a trunk of U50 A with authentication Configuration Rule IP Phone registers on U50 A as extension 601 Another IP Phone registers on U50 B as extension 801 U50 A IP 192 168 1 100 U50 B IP 192 168 1 200 Extension format of U50 A 6XX Extension format of U50
52. ewall Click Security gt Firewall Command iptables Run Result IP Tables List Chain INPUT policy ACCEPT target prot opt source destination Chain FORWARD policy ACCEPT target prot opt source destination Chain OUTPUT policy ACCEPT target prot opt source destination lptables Command Check iptables list iptables L n Clear iptables list iptables F Deny an IP 192 168 0 3 iptables A INPUT s 192 168 0 3 j DROP Deny every IP to access 80 port iptables A INPUT p tcp dport 80 j DROP Deny IP 192 168 0 3 to access 80 port iptables A INPUT s 192 168 0 3 p tcp dport 80 j DROP 5 2 Service Service settings of SSH FTP and HTTP Port Click Security1 gt Service Service Settings Enable SSH jw Port 22 Enable FTP JW Port 21 HTTP Port 80 Save Cancel Enable SSH to login background management system through SSH 71 Copyright ZYCOO All rights reserved V1 0 China renadu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ZO Zycoo Co Ltd E mail zycoo zycoo com UAE UK Enable FTP to allow uploading files to system through FTP 5 3 SIP Allowed Address Define an allowed address from which every SIP request will never be filtered or refused Click Security gt SIP Allowed Address SIP Allowed Addres List of SIP Allowed IP Address Allowed IP Add Allowed IP Options No SIP Allowed Address def
53. gs gt Network gt VLAN Settings IPv4 Settings IPv6 Settings VLAN Settings VLAN 1 Enable VLAN ID VLAN IP Address Subnet Mask VLAN 2 Enable TI VLAN ID VLAN IP Address Subnet Mask Save Cancel VLAN Reference Item Explanation Enable VLAN define the VLAN address and VLAN ID 4 2 Static Routing Click Network Settings gt Static Routing 65 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com New Static Routing A Destination Network Subnet Mask Gateway Save Cancel Item Explanation Destination Set destination network for static routing Subnet Mask Set subnet mask of the destination network Gateway Define the gateway accessing the destination network Click Network Settings 1 gt Static Routing gt Routing Table the current routing information will be displayed as below Routing Table Static Routing Routing Table Routing Table Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0 0 0 0 192 168 1 1 0 0 0 0 DG O 0 0 etho 192 168 1 0 0 0 0 0 2995 295 200 0 U 0 0 eth 4 3 VPN Server CooVox IP PBX supports three kinds of VPN servers L2TP PPTP OpenVPN Click Network Settings gt VPN Server 66 Copyright ZYCOO All rights reserv
54. guration Extension Configuration CooVox Supports SIP AX2 and analog extensions as well as the ability to Batch Add Users by uploading extensions file Click Basic gt Extensions to configure E eer WE FOCUS WE DELIVER Kee Extensions Move the mouse over a field to see tooltips Operator Extensions Upload Download Extensions AAA Extension Search Show All gt Trunks New User Batch Add Users Delete Selected Users Outbound Routes Inbound Control Extensions Advanced O Name Extension Port Protocol Dial Plan Outbound CID Options a Goltaaes 1 800 800 SIP DialPlani Edit 2 801 801 SIP DialPlani Edit seele O 3 802 802 SIP DialPlani Edit Report O 4 803 803 SIP DialPlan1 Edit System 5 804 804 SIP DialPlani Edit 6 805 805 SIP DialPlani Edit 7 806 806 SIP DialPlani Edit TI 8 807 807 SIP DialPlani Edit 9 808 808 SIP DialPlani Edit C 10 809 809 SIP DialPlani Edit 17 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Click New User to see the extension configuration interface as below New A General SIP e TAX2 Name 817 Extension 17 Password Z_2AjJ3V BV Outbound CID Dial Plan DialPlan1 Analog Phone Voicemail Voicemail lw VM Password 1234 Delete VMail IT E
55. his option to announce to all Bridge participants that new participant is joining the conference Quiet Mode If check this option all the participants in the conference can hear only but it is not allowed to speak Leader Wait Wait until the conference leader administrator entering the conference before starting the conference 43 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ZO Zycoo Co Ltd E mail zycoo zycoo com To join a conference refer to the diagram as below hg input conference room Input conference room Go into the number 900 password 1234 conference room While in a conference the administrator can invite new guest extension user or external number into the conference Default password for admin is 2345 As an administrator to invite a new guest to the conference refer to the diagram as below Invite new conference member a gt b Cs gt p ne E Gen Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 44 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Chapter 3 Advanced 3 1 Options Gener
56. ice accesses the public network through router you can put the CooVox IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router ADSL Modem IP Phone 8 2 How to combine two sets CooVox IP PBX in the same network We start to combine two IP PBXs in the same network and then try to expand to different network Combine two IP PBXs in the same LAN from the structure as below 84 Copyright ZYCOO All rights reserved V1 0 Visiten UAE UK 86 288 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ed D geen Co Ltd E mail zycoo zycoo com IAX TRUNK dir wel or mg U50 A U50 B IP 192 168 1 100 IP 192 168 1 200 Extension o Extension 501 1P 192 188 1 61 1P 192 168 1 81 Register U50 B IP to a trunk of U50 A and register U50 A IP to a trunk of U50 B without authentication for each registration Configuration Rule IP Phone registers on CooVox U50 A with extension number 601 Another IP Phone registers on Coovox U50 B with extension number 801 CooVox U50 A WAN IP 192 168 1 100 CooVox U50 B WAN IP 192 168 1 200 Extension format of CooVox U50 A 6XX Extension format of CooVox U50 B 8XX All extensions on U50 A can call extensions on U50 B by 8XX format So ee e Se All extensions on U50 B can call extensions on U50 A by 6XX format Step1 Register U50 B IP to a trunk of U50 A CooVox U50 A Click Basic gt Trunks gt
57. iginal caller A is transferred immediately to the transferee B and B sees the callerid of A Attended Transfer To Allow attended or supervised transfer while on a call based on the following steps 1 While on a call with caller A the user dials the supervised transfer key sequence in this case 2 The system places the original call with A on hold says Transfer then gives a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and wait for B to answer the phone and talk to B to introduce the call 1 If B does not wish to take the call B can hang up the call and you are returned to your call with A 2 If B wishes to accept the call you hang up the phone and caller A is transferred to the transferee B 3 If the call goes to voicemail or you wish to abort the transfer simply press the disconnect call key sequence in this case and the transfer will be aborted and you will be back on the call with the original caller A Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on attended Set the timeout value transfer sec One Touch Recording Configure the function key for One Touch Recording Call Forward Enable Disable Call Forward and the settings of function keys for different forward modes Do Not Disturb Enable Disable
58. ined Allowed IP A 192 168 15 0 299 200 293 0 Allowed IP Subnet Mask Save Cancel 72 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Chapter 6 Report 6 1 Register Status Check status of all kinds of users amp trunks Register Status 17 SIP Users Status IAX2 Users Status SIP Trunks Status IAX2 Trunks Status 6 2 Record List Check recordings of specified extension or conference here or delete the recording file Record List Call Recording Conference One Touch Recording Extension 802 Delete Start Date Apr 23 2013 sl End Date aer WS Wo Res Filter List of Recording Files De lete Selected Caller ID Destination ID Date Options Conference Call Recording Conference One Touch Recording Start Date Apr Y 23 M 2013 y End Date Apr_ 23_ 2013 2013 2013 sl Filter List of Conference Record Files Delete EEE l Foz All Conference Room Date Options One Touch Recording Call Recording Conference One Touch Recording Extension Y Delete otart Date Apr End Date Apr 23 Mi 2013 sl 2013 sl Filter List of Recording Files Delete Selected Caller ID Destination ID Date Options
59. ity UPnP Forwarding Application Ext Port TCP UDP Ing Port IP Address Enabled UPnP Forwarding can be usd pe to set up public services on FTP 21 Oo 21 192 168 1 0 O your network When users f the Internet make certain Telnet 23 Gei 23 192 168 1 0 O requests on your network t Router can forward those SMTP 25 S 25 192 168 1 0 O requests to computers equip We SS to handle the requests if fos DNS 53 OO 53 132 168 1 0 O example you set the porl Se number 80 HTTP to be TETP 69 63 192 1468 1 forwarded to F Address 00 KEES O 192 168 1 2 then all HTTP l zala l requests from outside users fingar de O 73 192168110 O be forwarded to 192 168 1 E N is recommended that the HTTP 80 O 80 192 168 1199 computer use static IP address POR 110 CH 110 192 188 1 0 O oa EES You may use this function to ar det oo 119 19216810 O establish a Web server or o 8 server via an P Gateway in SNMP 161 O 161 192 168 1 0 LJ this format Windows XP ca r used to configure this throug ssh 2020 O 22 192 168 1 235 UPnP communication Be sure i that you enter a valid IP httpl 5080 SO 80 192 168 1 29 Address You may need to establish a static P address http2 8090 Gei 30 192 168 1209 wl with your ISP in order to property run an internet sen O 4569 192168121 For added security O 4569 92168121 A More Step2 U50
60. l 971 43552755 Add Doncaster UK Tel 44 0 130277316 ina Tel 86 2885337096 Ac ZO Zycoo Co Ltd E mail zycoo zycoo com MFCR signal L4 Red Disconnected Alarm Add Chenadu Cl e Im 1 4 3 CooVox U60 CooVox U60 Front Panel CooVox U60 Rear Panel 1 Power Interface 1 Power Switch 2 Ethernet Interfaces 10 100 1000Mbps 1 VGA Interface 2 Audio Interfaces 2 USB Interfaces 1 Hardware Echo Cancellation Interfaces onboard 1 UMTS Interface for 3G Data onboard 24 Analog Ports FXO FXS 11 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 K een NEO Co Ltd E mail zycoo zycoo com U60 LED Indication Indication Function Status Explaination a mew PWR Power Status SYS System Status ETH Data Status Channel Loading Success FXS Channel Loading Failure 1 24 SLOTS SLOT 1 24 Status Red oo Channel Loading Success FXO Channel Loading Failure 1 4 4 CooVox U100 CooVox U100 Front Panel Ca gt MO eg 3 e D d E x se AVDIO AN u WAN t GA CooVox U100 Rear Panel 1 Reset Button 1 Power Interface 1 Power Switch 2 Ethernet Interfaces 10 100 Mbps 1 VGA Interface 2 USB Interfaces 2 Audio Interfaces SLOT 1 for any Module Cards 4FXO 4FXS 2FXOS 4GSM 2GSM 1PRI SLOT 2 for any Module Cards 4FXO 4FXS 2
61. l Field Name Vv Filter Create Contact Delete Selected L Name Phone Number Speed Dial Options 1 Amanda 654713144 02 Call Edit Delete 2 David 138564729 UI Call Edit Delete Reference Item Explanation Import amp Export Import amp Export a list make sure it s UTF 8 coded if it s not in English Delete All Delete all the contacts from the phone book The prefix of speed dial Set the prefix of speed dial Click Create Contact to see the following diagram 59 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Create Contact A Name Phone Number Speed Dial Save Cancel 3 16 Feature Codes Click Advanced gt Feature Codes Jto see the following diagram and you can define the code for each feature Feature Codes Management Call Parking Extension to Dial for Parking Calls 00 Extension Range to Park Calls 701 720 Call Parking Time sec 45 Parking Hints TI Pickup Call Pickup Extension 8 Pickup Specified Extension Transter Blind Transfer Attended Transfer 2 Disconnect Call Timeout for answer on attended transfer sec 15 One Touch Recording One Touch Recording 1 Call Forward Enable Forward All Calls 71 Disable Forward All Calls 071 Enable Forward on Busy 72 Disable
62. l Method Busy Detection etc Select one or more of the available channels to be used for this trunk group Note each channel can only be included in one trunk group If no channels appear then all available channels are already defined BRI PRI Trunk Please set up BRI PRI trunk similarly to the FXO GSM trunk settings above Module Settings SLOT 1 Module Type ISDN BRI k BRI Settings Type of Port 1 TE_PTP l WS TE_PIMP Type of Port 2 Type of Port 3 TE_PIP Y Type of Port 4 Save Cancel 23 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com 2 3 2 Outbound Routes Outbound Routes are used to define which trunk groups are used by a specific extension when placing outbound calls If you don t allow an extension user to place external calls please ignore this part Please configure on this page Basic gt Outbound Routes E een WE FOCUS WE DELIVER EPE DialPlans Move the mouse over a field to see tooltips Operator DialPlans DialRules Extensions List of DialPlans New Dial Plan Trunks Default DialPlan Name Rules Options A AO Default Spy Conferences Ringgroups Outbound Routes 1 DialPlani Ivr Queues Paging intercom Directory Edit Delete Disa Inbound Control Advanced Network Settings Security Report
63. llers will be sent to the If not answered destination Join Empty Allow callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents callers will be sent to the If not answered destination Leave When Empty If this option is selected and calls are still in the queue when the last agent logs out the remaining callers in the Queue will be transferred to If not answered destination This option cannot be used with Join Empty simultaneously Auto Fill Callers will be distributed to Agent automatically Report Hold Time Report the hold time of the next caller for Agent when the Agent is answering the call Frequency sec Repeat frequency to announce the hold time for callers in the Queue 0 means no announcement Announce Hold Time Announce the hold time Announce yes do not announce no or announce once once it will not be announced when the hold time is less than 1 minute Repeat Frequency sec Interval time to play the voice menu for callers 0 mean not to play Announcement Prompt Select a prompt as the Announcements Prompt from the IVR Prompts 2 8 Conference Bridge A conference bridge is a virtual meeting room that allows multiple callers to hear and speak to each other The conference bridge can be protected with a password so only callers with the password can access the conference The software supports up to
64. mail Fax Woicemail Other Options Web Manager Y Agent Call Waiting e Allow Being Spied TI Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT lw Transport UDP ze SRTP DTMF Mode RFC2833 Permit IP Video Options Video Call D 1 H 261 H263 H 263 H 264 18 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Extension Settings Item Explanation Extension Name English Character Only e g Tom Please choose the Dial Plan which is defined in the menu Outbound Routes VM Password Set password for Voicemail for security reasons do not use the extension number or any easy combination like 1234 Email Extension users email address to receive email messages with attached fax or FAX Voicemail voicemail you need configure the fax to email voicemail options e g Tom mail com Web Manager Allow this user to login to the Extension Management Panel to manage extension options including voicemail call recording call transfer etc when you select this option Check this option to set this extension user as agent Call Waiting Enable call waiting Allowing Being Spied Check this option to allow this extension to be monitored listened to or spied Check this option if extensi
65. n for that specific user extension Click Basic gt Extension gt Edit the extension you want to configure Step1 Check Agent and Save 39 Copyright OZYCOO All rights reserved V1 0 UAE Add Dubai UAE China Add Chengdu China Tel 86 2885337096 UK Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com Edit x General SIP IAX2 L Name 800 Extension 800 Password 123456 Outbound CID Dial Plan Analog Phone Voicemail Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Ww Agent Allow Being Spied Mobility Extension VoIP Settings NAT Transport UDP w DTMF Mode Permit IP Video Options Video Cal JH 261 H 263 JH 263 H 264 Audio Codecs ki Pickup Group Mobility Extension Number Call Waiting SRTP kel alaw M ulaw 16 722 v G 729 16 726 GSM Speex Save Step2 Click Inbound Control gt Call Queues E eer WE FOCUS WE DELIVER Call Queues 1 Home gt Operator Cal Basic Call Queue Reference Inbound Routes Queue Number 630 gt IVR Ring Strategy Random e Agents gt IVR Prompts El Call Queues Ring Groups Black List Time Based Rules Advanced Network Settings Queue Options Security Agent TimeOut sec 15 oe ei Auto Pause System Wrap Up Time sec 10 Max Wait Time sec Max Callers 8
66. nd Intercom This feature allows setting up a Paging group so when the Paging extension is dialed the listed extensions allow the caller to speak through the speaker phone The extensions in the Paging group must use phones that support this feature lf the Duplex option is selected and the listed extensions use phones that support Duplex then all the phones in the paging group will be able to have two way conversations Click Advanced gt Paging and Intercom gt New Paging Group 54 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com New X Paging Extension 660 Description 800 SIP 800 801 SIP 801 802 SIP 802 803 SIP 803 804 SIP 804 805 SIP 805 806 SIP 806 807 SIP 807 Paging Group Members Device List Duplex T Save Cancel Reference Item Explanation Paging Extension Define an extension for this Paging Group Define a name for this Paging Group Paging Group Members Selected devices in this Paging Group Paging is typically one way for announcements only Checking this will make the paging Duplex duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it look like an instant conference 3 10 PIN Sets This feature allows an administrator to specify a list of PIN codes in a
67. nnnnnnnnacccccnncnnnonononononononanancncnnncnnnnnnnnnnononnnnnananannnnans 78 RAT TORA PP E E E E EAE ET A E E EERS 79 7 5 MANAGE ME 80 2 Copyright ZYCOO All rights reserved V1 0 China UAE UK ZXCOD Zycoo Co Ltd l SS EE 80 K A Rn E 81 KEE anciana 82 TAT WECO UONI ee ne een Pn EO A NE oe ee ee ee ee ee eee ee eee 82 AR Ae lt P en D EAEE eee er ae ee 82 CHAPTER 8 OPERATING INSTRUCTIONS o oooooccccccccncncccnccccconononononononoconnncnncccccnonnnnonooocaacccnnnonnnnos 84 8 LHOW TO CONNECT COOVOX USO IN THE NETWORK ondaa tia 84 8 2 HOW TO COMBINE TWO SETS COOVOX IP PBX IN THE SAME NETWORK 84 8 3 HOW TO CONNECT TWO SETS COOVOX IP PBXS IN DIFFERENT NETWORK 87 8 4 HOW TO RESOLVE THE PROBLEM ONE WAY AUDIO PROBLEMS s s ssssssessssrerssssrerosserersssererosserresssreressereresseree 89 Helle TO USE SKYPE ON COOVOXEUDO sccisecaxaadnodtindataaunauawansaadabanienana tue danahocenanasenteaactacsmanctanntenaiteseamenainscaties 90 8 5 1 Visit the TOD UD Page visssiasiniuxineniginisvnns renaieiesiusiperiseieiieuteitenuielirenusiinreieaniganentediensivaes 90 6 5 2 Manag Skyp ACCOUN EE 90 ODO Create E 90 3 Copyright ZYCOO All rights reserved V1 0 China UAE UK ZXCOD II Zycoo Co Ltd Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for safe and reliable operation of the device Failure to follow the instructions contained in this document may res
68. ns and or one or more external phone numbers when the call is not answered at the primary extension Please configure as below Click Advanced gt Follow Me gt New Follow Me 52 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Ch Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ienadu China Tel 86 2885337096 Al ZO Zycoo Co Ltd E mail zycoo zycoo com New Follow Me x Extension Ring lasting for 20 seconds Follow Me List Save Cancel Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconds the call is going to 808 Follow Me Options Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of all steps or the callee was set not to be reachable Save 3 8 Call Forward The administrator can config the Call Forward on this page Click Advanced gt Call Forward 53 Copyright OZYCOO All rights reserved V1 0 China UAE UK Z3COD Zycoo Co Ltd KEES Call Forward Call Forward Extension Always Busy Options No forward defined New Forward x _ Always Busy No Answer Save Cancel 3 9 Paging a
69. o batch add extensions as below E eer WE FOCUS WE DELIVER Ben Upload Download Extensions Move the mouse over a field to see tooltips Operator Extensions Upload Download Extensions Upload Extensions Extensions gt Trunks Please choose file to upload 202 gt Outbound Routes Upload Inbound Control Advanced Network Settings Download Extensions Template Security Extensions Template A Right Click here to Save as Template File csv System Right Click here to Save as Template File txt Report Download Extensions csv Download Extensions Download the extension template from the Download Extensions Template open the template using an editor or application like Microsoft Excel and carefully add extension information based on the template format and save Select the extension file to upload from Upload Extensions 1 Download current extensions information from Download Extensions csv 2 2 3 Time Based Rules Create a Time Rule For example BusinessHours Select the starting and ending time starting and ending days of the week specific start and end dates and or start and ending month of the year When an inbound call is processed if the current time of the PBX is within these parameters then the if time matches destination will be used for the call If the current time of the PBX is outside these parameters then the if time does not match destination will be used f
70. om VM_CALLERID Message Hello VM_NAME you received a message lasting VM_DUR at VM_DATE from VM_CALLERID Save Cancel Template Variables 3 VM_NAME Recipient s first name and last name VM_DUR The duration of the voicemail message VM_MAILBOX The recipient s extension i VM_CALLERID The Caller ID of the person who left the message Reference Item Explanation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Sender Name The sender s name will be displayed when you receive the Email From Mailbox to send email Subject Subject of the Email Message Input the Email template 3 3 SMTP Settings To allow email messages to be sent to users with attached voicemail and faxmail messages the SMTP settings need to be configured Click Advance gt SMTP Settings 48 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com SMTP Settings SMTP Settings SMTP Server Port 25 SSL TLS FP Iw Enable SMTP Authentication Username Password Send Test Save Cancel Reference Item Explanation SMTP Server You must set SMTP Server address or domain connected to the CooVox IP PBX which is used for sending the voice message to Email Port number for SMTP server Default is 25 and it will be changed
71. on user or the phone is located outside the NAT Network Address Translation available gateway Pickup Group Select the Pickup Group which the extension user belongs to Mobility Extension After check this option you must set mobility extension number User can make calls to the IP PBX server with this mobility number and have all rights of this extension e g Outbound Call Internal Call Listen to the voicemail Select the Transport Protocol UDP TCP TLS SRTP Enable SRTP Secure Real time Transport Protocol DTMF Mode Default DTMF is rfc2833 It can be changed if necessary Video Call Check to enable video calling for this extension And select the video codecs you need to use Permit IP Set device ip address or subnet permitted to register this extension with the IP PBX e g 192 168 1 77 or 192 168 10 0 255 255 255 0 Devices with other IP addresses are not allowed to register this extension with the IP PBX Audio Codecs Select what audio codecs you need to use Notice 1 There are 30 default extensions which number started with OG you can add or delete extension by your requirement 2 Maximum extensions 100 19 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Upload Download Extensions Click Upload Download Extensions t
72. one w Voicemail ra Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Ww Agent ki Call Waiting TI Allow Being Spied TT Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT lr Transport UDP SRTP DTMF Mode Permit 1P Video Options Video Call 15 261 LJH 263 LJH 263 L H 264 Audio Codecs Y alaw Wlulaw 16 722 G 729 16 726 esm L Speex Save Cancel Please enable Voicemail before configuration and configure VM Password and Email If incoming calls are not answered when the default ring time is over the system will play please leave your message and press the key Then voicemail will be sent to the specified mailbox by email To Leave a Message When No answer Lu Li When No answer leaving message Press when finish pls leave your message leaving message 38 Copyright OZYCOO All rights reserved V1 0 China UAE UK ZCO Ml Zycoo Co Ltd PA a To Listen to the message using the users desk phone When there is voicemail in extension Enter extension number and password gt E gt E Enter Voicemail Enter extension number and password listen to the message hang up box Number 60 of voicemail box for this extension A Notice 2 7 Call Center Call Queues Create Agent To allow a user to be considered an agent in a Call Center queue please check the Agent optio
73. oo zycoo com When Extension is ringing Input function key 8 q E H Input function key and define another extension to pick up Connected to speak Input function key 8 to pick up the registered extension which is in the ring at random This can be defined in Feature Codes Input function key and define another extension to pick up This can be defined in Feature Codes 2 5 During a Call 2 5 1 Call Parking This feature allows a call to be placed on hold system will play the parked number e g 701 and then retrieved from any other extension by entering the parked number After answering the call to park the call press 2 700 on the telephone dialpad to transfer the call to the parking lot 700 This will park the call and the system will play the parking space e g 701 To retrieve the call from the parking lot anyone can pick up any registered extension and dial the parking space number e g 701 and will be connected with the parked caller Refer to the diagram below On the call h gt ED gt AD ee e a gt ld Input 2 to attend transfer Hang up Input 7014 On the call Input 700 for packing number Pick up by another extension Continue the conversation Reference Explanation Extension to Dial for Default Number 700 Define in Feature Codes Parking Calls What Parking space or Default Number 701 720 Define in Feature Codes Extension to park calls on How many seconds a call
74. or the call Please set from this page Time Based Rule New Time Rule 20 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 K een l Zycoo Co Ltd E mail zycoo zycoo com New Time Rule x Rule Name Time amp Date Conditions Start Time vlEnd Time Start Day End Day Start Date End Date NW Start Month End Month Destination Save Cancel New Time Rule Item Explanation Define the name for this Time Rule Time amp Date Conditions Set parameters for Time Day Date Month Destination Select destination if time matches or does not match the conditions set For example for BusinessHours if time matches select operator extension during BusinessHours If outside business hours select if time does not match destination of Operator voicemail 2 3 Outbound Call 2 3 1 Trunks If you want to set up outbound route connected to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks E eer WE FOCUS WE DELIVER e VoIP Trunks Move the mouse over a field pias to see tooltips gt Operator VoIP Trunks FXO GSM Trunks Extensions List of Trunks New VoIP Trunk Trunks Provider Name Type Hostname IP Username Options gt Outbound Routes Inbound Control No VoIP Trunk defined Advanced Please
75. p port 2 Label Set a label for this port Incoming calls from this port will display the specified label 3 Destination Incoming calls will be answered by the specified destination extension user call queue conference bridge or IVR Number DIDs If you want to select the destination of inbound calls on PRI BRI or VoIP Trunks based on the incoming DNIS dialed number or DID You can specify the DID and destination user extension queue conference bridge or IVR Click Number DID gt New Number DID New Number DID x DID Number Destination 800 800 Save Cancel 27 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com 4 DID Number Set DID Number 5 Destination Select the extension for access directly Extension User Call Queue conference IVR DOD Settings To configure outbound calls from user extensions to answer with specified destinations user extension queue conference bridge IVR please click DOD Settings gt New DOD New DOD A DOD Number Destination 800 800 Save Cancel 6 DOD Number Set the DOD direct outbound dial number and use it to match the Caller ID 7 Destination Outbound calls will access directly to this destination user extension queue conference bridge or IVR 2 4 2 IVR IVR Interactive Voice Respon
76. r ID will be displayed when user make outbound call Note This function must be supported by local provider Without Authentification If your trunk is static IP based and does not require a registration string when connecting the CooVox IP PBX check this option Username Username provided by VoIP Provider Password Password provided by VoIP Provider Advanced Options Advanced options for this trunk e g codecs dialplan etc The outbound trunk will be in the list of VoIP Trunk when the trunk is added successfully 22 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com FXO GSM Trunk Click FXO GSM Trunk gt New FXO GSM Trunk New FxXO GSM Trunk x Description Lines FXO 3 C A GSM Prefix Advanced Options Call Method Busy Detection Busy Count 3 Input Volume Output Volume Call Progress Progress Zone Busy Pattern Language Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection L Save Cancel FXO GSM Trunk Reference Item Explanation Description Description for this trunk Lines Check one or more channels FXO or GSM to be included in this trunk group Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Cal
77. se or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dial pad Click Inbound Control gt IVR E een WE FOCUS WE DELIVER IVR sahara over a field gt Operator List of IVRs New IVR Basic Extension Name Dial other Extensions Options 1 610 working time Yes Edit Delete Inbound Routes 2 611 closed time No Edit Delete IVR IVR Prompts gt Call Queues Ring Groups Black List gt Time Based Rules Advanced Network Settings Security Report System 28 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Click New IVR to create a new IVR y New IVR A IVR Settings Name Extension 612 Welcome Message Please Select Custom Prompts Repeat Loops Dial other Extensions L_ Custom Keypress Events Key Action o 1 2 3 4 Disabled W 5 Disabled Vi 6 Disabled 7 Disabled Ki 8 Disabled ww 9 Disabled bei W Dinah aA A Save Cancel Item Explanation Enter a descriptive name for the IVR Extension Enter a unique extension or IVR number This number is used to access the IVR from an internal extension Click Custom to choose a DialPlan for IVR Please Select Select the
78. sion for provisioning A Notice 63 Copyright OZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com Chapter 4 Network Settings 4 1 Network You can configure the WAN Port and define the Virtual Interface Click Network Settings gt Network gt IPv4 Settings IPv4 Settings IPv Settings VLAN Settings WAN Port Setup IP Assign Hostname IPPBX IP Address 192 168 1 114 Subnet Mask 253 255 253 0 Gateway 192 168 1 1 Primary DNS 8 8 8 8 Alternate DNS Virtual Interface IP AddressVi Subnet MaskV1 IP AddressV2 Subnet MaskV Save Cancel Reference Item Explanation IP Assign Static DHCP PPPOE supported Virtual Interface Define the virtual interface for WAN Port Click Network Settings gt Network gt IPv6 Settings 64 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1CODA Zycoo Co Ltd E mail zycoo zycoo com IPv4 Settings VLAN Settings WAN Port Setup Enable TI IPv6 Address Prefix Length Gateway Primary DNS Alternate DNS Cancel Explanation IPv6 Reference Enable Enable IPv6 define the IPv6 address gateway and DNS Click Network Settin
79. sni nn I Network Inbound Control Ethernet IP 192 168 1 71 MAC 00 22 4F 33 22 11 Advanced Storage A gt A A Ext Disk Total N A Used N A Security Slot Info Report SLOT 1 SLOT 2 System Device Info Model No CooVox U50 System Version 1 0 5 System Patch es patch1 Current Time 01 01 07 08 01 Run Time 1 min 2 Network WAN IP and MAC will be displayed 16 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com 3 Storage Total storage and used storage will be displayed 4 Channels Channel information will be displayed based on the modules installed 5 Device Info Model No And system version will be displayed Commonly Used Buttons On the home page besides system info there are other function buttons as below 1 Logout Logout the Web panel 2 Activate Changes Activate the changes for your current configuration System Menu System Menu includes the following sub menu Advanced Configuration of extension s default information Conference Call Call Transfer Function Key etc Network Settings Configuration of Routing Network VPN DHCP and other related network parameters Configuration of Firewall SSH FTP Record List Call Logs and System Logs Time Settings Management Back Up and Upgrade etc 2 2 2 Basic Confi
80. tatus 2014 02 28 14 19 5 9 ANSWERED g e Create Contact x s D Record List 2014 02 28 14 20 06 3 ANSWERED 2 14 19 Name 16 ANSWERED e Call Logs 201 y 7 ANSWERED 2 Phone Number 218380217610 4 ANSWERED e System Logs 201 WEEN 0 ANSWERED 2 0 ANSWERED System Save Cancel g ANSWERED gt ANSWERED 2 1 ANSWERED 2 rara U ANSWERED 20 812 ANSWERED 2 806 1 ANSWERED 2 conference 5 ANSWERED 2 812 ANSWERED 806 1 ANSWERED 2 900 16 ANSWERED 6 4 System Logs Click Report gt System Logs you can download delete the system logs 74 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com System Logs Enable System Log Enable PBX Log D Enable PBX Debug Log Enable Access Log TI Save Cancel List of Logs Download Selected Delete Selected E Name Type Options E L login201303 log Login Log Delete Download D A login201304 log Login Log Delete Download E 3 pbx20130311 l0g PBX Log Delete Download 4 pbx20130313 log PBX Log Delete Download O 5 pbx20130315 l0g PBX Log Delete Download E 6 pbx20130319 l0g PBX Log Delete Download C 7 pbx20130320 log PBX Log Delete Download 75 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130
81. the PBX and then place an outbound call using another trunk For example an employee working out of the office who needs to make an international call using trunks connected to the PBX By calling the DISA number after PIN authentication the caller hears dial tone and can dial the call Please configure as below Click Advance gt DISA New DISA 51 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZO Zycoo Co Ltd E mail zycoo zycoo com New DISA A Name PIN Set MwWithoutPINT Record in CDR Response Timeout sec 2 Digit Timeout sec 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan Save Cancel Reference Item Explanation PIN Set User will be prompted to input this number when PIN Authentication is needed Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeout sec The maximum interval time between digits when typing extension number Default is 5 seconds Extension for this DISA Optional If you want to access DISA by dialing an extension you can define an extension number for this DISA Select DialPlan Select the DialPlan for this DISA 3 7 Follow Me This feature allows callers to automatically be forwarded to one or more internal extensio
82. ult in damage to your PBX and void the manufacturer s warranty 1 Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise 2 Before using the external power supply in the package please check your building power voltage Connecting to Inaccurate power voltage may cause fire and damage 3 Please do not damage the power cord If the power cord or plug is impaired do not use it Connecting a damaged power cord may cause fire or electric shock 4 Ensure the plug socket combination is accessible even after the PBX is installed In order to service the PBX it will need to be disconnected from the power source 5 Do not drop knock or shake the device Rough handling can break internal circuit boards 6 Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions Doing so may cause the device to malfunction or cause a fire 7 Avoid exposing the device to high temperature above 40 C low temperature below 10 C or high humidity Doing so could cause damage and will void the manufacturer warranty 8 Avoid letting the device come in contact with water or any liquid which would damage the device 9 Do not attempt to open it Non expert handling to the device could cause damage and will immediately void the manufacturer warranty 10 Consult your authorized dealer for assistance
83. w Me Settings This feature allows a call to an extension to be automatically forward to one or more internal extensions or external phone numbers To allow the user to configure these settings first the user must be allowed access to the User Web Portal To do this select the Web Manager box under Other Options Click Basic gt Extension gt Edit the extension you want to configure Edit x General SIP IAX2 O Name 800 Extension Password 123456 Outbound CID Dial Plan DialPlani di Analog Phone done w Voicemail Voicemail VM Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager SS Agent k Call Waiting Allow Being Spied L Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP W SRTP L DTMF Mode RFC2833 W Permit IP Video Options Video Cal JH 261 JH 263 LJH 263 LJH 264 Audio Codecs Wlalaw Hlulaw 16 722 l 6 729 L16 726 Llcsm Speex Save Cancel Check Web Manager and Save Then login the Extension Web Panel 2 6 2 Call Recording This feature allows users to access calls they have recorded To configure this setting please see the diagram below 36 Copyright ZYCOO All rights reserved V1 0 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1COD Zycoo Co Ltd E mail zycoo zycoo com E eer

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