User Manual
Contents
1.2. SURGE SURGE Diagnostic User Manual energy intelligenc 6 Specifications cont d Specification Computer Requirements For use with Surge Diagnostic Diagnostic Software Minimum 133MHz Pentium processor or equivalent minimum 64MB of RAM minimum 10MB free hard drive space VGA or higher resolution monitor keyboard mouse minimum screen resolution of 1024x768 Microsoft Windows XP Vista 7 8 Dimensions SX HS 15 R 17 44 W x 12 08 D x 1 71 H 1 RU SX HS 20 R 17 44 W x 12 08 D x 3 300 H 2 RU 16 548 W x 10 670 D x 3 300 H 2 RU 16 548 W x 17 000 D x 3 300 H 2 RU SX HS 15 R 12 Ibs Sasar O Temperature Range 5C to 35C Humidity Range 5 to 95 R H Non condensing Agency Listings SX HS 15 R ETL Certified to UL 1449 3rd Edition SX HS 20 R ETL Certified to UL 1283 5th Edition ETL Certified to CSA 22 2 No 8 M1986 R2008 SX HS L530 R ETL Certified to UL 1449 3rd Edition Pending E ETL Certified to CSA C22 2 No 8 M1986 R2008 Pending SX HS L630 R ETL Certified to UL 1449 3rd Edition ee ETL Certified to CSA C22 2 No 8 M1986 R2008 SX HS L630 RDB ETL Certified to UL 1449 3rd Edition i ETL Certified to CSA C22 2 No 8 M1986 R2008 Specifications subject to change without notice All listed specifications obtained at an ambient temperature of 25 C 2013 Surgex Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 26
3. o Records time between events e LCD Event Monitor cycles through o Under Voltage Events Over Voltage Events Power Outage Events Surge Events Last Recorded Event Type Output Status On or Off Additional information in certain circumstances detailed in Section 3 1 Hardware LCD Event Monitor e Additional features available when connected to a PC detailed in Section 4 Diagnostic Software O O 00 0 0 Technical Support e To download software and access further product information visit www surgex com e For technical support please contact SurgeX at 1 800 645 9721 2013 SurgexX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 3 SURGE SURGE Diagnostic User Manual 2 INSTALLATION INSTRUCTIONS 2 1 Surge Diagnostic Installation a Rack Mount Designed to be installed in a 19 inch equipment rack and require one or two units 4RU 2RU of rack space depending on model Use the four thumbscrews included to secure the rack ears to the rack rails These screws can be tightened by hand and do not require tools b Connect Equipment Connect the AC power cords of the equipment to be protected into the receptacles on the rear panel of the Surge Diagnostic Jf rd mees TE i iia es _ f q G G a je Make sure that the total amperage of all equipment plugged into the Surge Diagnostic does not exceed the
4. 600 Su Date and Time of Events 1 through 1 may be inaccurate a Connection Status The current connection status is displayed to the right of the Connect Disconnect button b Disconnect Pressing the green button beside Status will terminate communications with the Surge Diagnostic c Location Textbox The text entered in the textbox is included with data that is exported to a file d Voltmeter A real time AC Voltmeter is displayed in the upper center which displays the line voltage both numerically and as an analog meter 2013 SurgexX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 14 SURGE SURGE Diagnostic User Manual energy inte i e Outlet Status Outlet Status is displayed below Connection Status The current state of the outlets is displayed either On or Off and pressing the On Off button will manually turn the output On and Off When connected to the Surge Diagnostic during an abnormal voltage condition power outage under voltage or over voltage wiring fault Reverse Polarity Live Neutral reversed or Missing Ground the On Off outlet control is not available and the corresponding abnormal voltage wiring fault condition will be displayed beside the outlet status A ground connection may be made through the computer connection It is recommended to determine the outlet wiring status with the Surge Diagnostic before connecting the Surge
5. The graph will now display the selected area Press the magnifying glass icon to restore the original full display Line Voltage History 180V5 160V 140v g120V iv D 4 av gt a sov 40v 20v jl E ov 0y 08 02 10 07 20 30 08 02 10 07 20 38 08 02 10 07 20 47 08 02 10 07 20 56 08 02 10 07 21 04 Date Time mm dd yyyy hh mm ss Gi G2 Q Line Yoltage History I 140 Y4 120 V7 100 V7 AC Voltage Vrms 80V 60 Y l 1 l 1 08 02 10 07 20 42 08 02 10 07 20 44 08 02 10 07 20 45 08 02 10 07 20 47 Date Time mam dd yyyy hh mm ss G1 G2 l eja 9 Cross Hair Function The cross hair tool is useful when determining the magnitude and date time of a line voltage measurement Press the cross hair icon to place a cross hair on one of the graph s data points and the corresponding date time and magnitude of that data point will be displayed when the mouse pointer hovers over that point ath Line Voltage History a T w 180 180 V4 j I 1 1 1 1 160 Y 160 140V i 140V 2120V ge 1 120V gt al 352 150 V p Fov 08 25 10 09 52 20 ET 10v 3 gv av 3 gt 4 L gt sov 60v 2 40 40V 20 20V ov i i i i oy 08 25 10 09 52 08 08 25 10 09 52 16 08 25 10 09 52 25 08 25 10 09 52 34 08 25 10 09 52 42 Date Time mm dd yyyy hh mm ss G1 G2 wf Date and Time of Events 1 through 1 may be in
6. 190 Vrms or above 250 Vrms for 208 230V products lf the magnitude of the line voltage is not acceptable specific information will be displayed on the LCD Event Monitor If this occurs contact a licensed electrician to trouble shoot the abnormal voltage condition Refer to Section III Hardware Surge Diagnostic for LCD Event Monitor display details 1 You may also need to verify that the Filter is operating properly To test plug Surge Diagnostic into a known properly functioning outlet If the System On LED still does not illuminate in the functioning outlet contact ESP at 1 800 645 9721 CAUTION Do not install this device if there is not at least 10 meters 30 feet or more of wire between the electrical outlet and the electrical service panel La PRUDENCE n installe pas cet artifice s il n y a pas au moins 10 meters 30pieds ou plus de fil entre l issue lectrique et le comit de service lectrique 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 5 SURGE SURGE Diagnostic User Manual energy inte 2 2 Surge Diagnostic PC and Driver Installation Please Note y e The Surge Diagnostic unit may be accessed by a PC while connected to AC power and equipment or while disconnected from AC power and equipment e f accessed by a PC while connected to AC power For best protection it is recommended that the power cord of the computer is plug
7. 9721 www surgex com 11 SURGE SURGE Diagnostic User Manual 3 3 Data Interface Cable a The Data Interface Cable consists of a USB connection on one end and an RJ 11 connection on the opposite end b The USB connection plugs into an available USB port on your PC The RJ 11 connection plugs into the RJ 11 OUT Jack labeled Data Port on the Surge Diagnostic which is the jack closest to the LCD Event Monitor and RST button c Instructions for Data Retrieval i Connect the Surge Diagnostic Data Interface Cable into the USB port on your PC li Connect the Surge Diagnostic Data Interface Cable into the RJ 11 Jack labeled Data Port on the front panel iii Open Diagnostic Software G3 amp D 5 m an 1 4 an p et Cs O WEG pa E O UNDER VOLTAGE ao 4 OFF st 60c Oo 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 12 SURGE SURGE Diagnostic User Manual energy intelligenc 4 DIAGNOSTIC SOFTWARE 4 1 How to Connect to Surge Diagnostic a Starting the Program Open the ESP Next Gen PCS Diagnostic Software located under Programs on your PC Start Menu b Please Note A shortcut to this manual will also be located in this location on your PC for future reference and troubleshooting i Connecting the Software 1 Make sure that the US
8. Normal Operation a When the Surge Diagnostic is plugged into a branch circuit outlet with correct wiring and acceptable line voltage the LCD Event Monitor will cycle through the following information i Number of recorded Under Voltage events vi Number of recorded Over Voltage events d OVER m iii Number of recorded Power Outage events Vi OUTAGE vi Outlet Status On or OFF 2013 SurgexX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 9 SURGEX SURGE Diagnostic User Manual 3 1 2 Wiring Fault When connected to an incorrectly wired branch circuit outlet in addition to the illumination of the Red LED the LCD Event Monitor will display the following information Wiring Fault Display LCD EVENT Condition MONITOR Line Hot Neutral Reversed rP Reverse Polarity 120V products only Missing Ground gnd no Ground 3 1 3 Abnormal Voltage When the magnitude of the branch circuit outlet voltage is not acceptable the Surge Diagnostic will disconnect power to its outlets and display the following information on the LCD Event Monitor above the over voltage shutdown threshold or below the under voltage shutdown threshold refer to Section 4 Diagnostic Software for more information Voltage Condition LCD EVENT MONITOR Cver Voltage OFF OVER Under Voltage OFF UNDER 2013 SurgeX Electronic Systems Protection Inc Techn
9. ccccecccssssscsscsecsssssssesssssssssecsecsessesseseeseessesaecaesaeseeseeseeseessescatcaesansaesensenses 20 5 Iroubleshooting 24 Si SLURS A DANOG sorap E E E E A A 24 32 DOTO ONE s E E E aetna 24 6 Specifications 25 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 2 SURGEX SURGE Diagnostic User Manual 1 SURGE DIAGNOSTIC PRODUCT OVERVIEW The Surge Diagnostic is a state of the art microprocessor controlled power protector and conditioner with real time data acquisition and storage Models This manual applies to the following Surge Diagnostic models Model Number Voltage AC RMS Current AC Amps LCD Outlet Size sssr mo Yes Os RU sesan w foo a ee Key Features Normal and Common Mode EMI Noise Filter Multi Stage Normal and Common Mode AC Surge Protection Zero Voltage Turn On Zero Current Turn Off Inrush Current Elimination ICE Wiring Fault Detection Catastrophic Over Under Voltage Shutdown CouVS with selectable thresholds Under Voltage Event Recorder up to 999 events Over Voltage Event Recorder up to 999 events Power Outage Event Recorder up to 999 events Surge Event Recorder up to 999 events o Records surges in all three modes Line Neutral Line Ground Neutral Ground 120V o Records surges in all three modes Line1 Line 2 Line1 Ground Line2 Ground 120 230V e Event Timestamp Recorder up to 60 events
10. B Data Cable is connected to both the Surge Diagnostic and your PC for instructions on how to connect USB Data Cable refer to Section 3 3 3 c Hardware USB Data Interface Cable Instructions for Data Retrieval listed above 2 Press the red button beside Status to connect to the Surge Diagnostic The Connection Status will change to Green and the top of the screen will indicate that Filter is Connected 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 13 SURGE SURGE Diagnostic energy intelligence 4 2 GUI Overview User Manual After connecting successfully several pieces of information gathered from the Surge Diagnostic will now be displayed on the Diagnostic Software Graphical User Interface File Setup Tools Help e Status Connected e gt Outlets On xG Memory Totals Under Voltage Over Voltage Power Outage Surge Total Location XG TimeStamps Estimated Date Time UnderVoltage 8 25 2010 9 28 27 AM 00 00 00 06 OverVoltage 8 25 2010 9 28 21 AM 00 00 00 07 Power Outage 8 25 2010 9 28 14 4M 00 00 00 05 npr 600 480 360 240 120 0 on 08 25 10 09 28 13 Recorded Event Estimated Date Time Mh Power Quality Events By Estimated Date Time A 600 480 360 240 120 u 08 25 10 09 28 22 08 25 10 09 28 31 rge 0 Power Outage 60 Under Voltage 180 Over Voltage
11. Diagnostic Data Interface Cable or to use a laptop computer with its charger disconnected f Recorded Data Display The lower portion of the screen is a display of the data recorded and stored in the Surge Diagnostic internal memory Power quality event totals are listed in the XG Memory Totals table The events are listed in the XG Time Stamps table in order of occurrence with the most recent events at the top with their corresponding estimated date and time of occurrence The events are also graphically displayed on the Power Quality Events By Estimated Date Time graph in order of occurrence by estimated date and time the Surge Diagnostic does not currently record the duration of a power outage event If additional power quality events are recorded while connected to the Surge Diagnostic the data display will automatically update with the new information The Surge Diagnostic Microcontroller can record up to 999 occurrences of each of the following Over Voltage Events li Under Voltage Events iii Power Outage Events iv Surge Events g Timestamps In addition to the Recorded Data events the Surge Diagnostic microcontroller also timestamps up to 60 recorded events i The timestamp is a record of the elapsed time up to 99 Days 23 Hours 59 Minutes and 59 seconds since the last recorded event this is the time difference between subsequent events not the elapsed time from an initial starting point
12. Please note The amount of elapsed time during power outages is not recorded li The Surge Diagnostic Software estimates the actual date and time of each event occurrence based on the recorded time difference between events and the current date and time of the connected computer iii The graph uses the values of 0 50 150 and 600 for graphical display of power outages under voltages over voltages and surge events respectively the actual voltages during these events are not recorded and probably differ from the graphical values 0 50 150 and 600 shown 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 15 SURGE SURGE Diagnostic User Manual energy inte i 4 3 Menu Items a File Menu i Import Data From XG Manually import data stored in the Surge Diagnostic internal memory li Import Data From File Import data from a previously stored data file Does not require Surge Diagnostic connectivity iii Export Data To File Exports the currently displayed data to a data file which can be imported for future viewing The data file may be saved as text txt or comma separated csv suitable for viewing in MS Excel Including the Enhanced Logging Mode data is optional iv Save Report Saves a summary report of the currently displayed data in PDF format v Save Image Saves a screenshot of the program as an image bmp file vi Print Prints a scre
13. SURGEX DEFENDER SERIES SURGE Diagnostic Surge Protector Power Conditioner Diagnostic Software User Manual 120 and 120 230 Volt Models 120V Firmware Revision 1 40 and higher 120 230V Firmware Revision 1 0 and higher Software Revision 2 7 and higher 2013 Electronic Systems Protection Inc Wwww surgex com_ UM Surge Diagnostic Rev B SURGE SURGE Diagnostic User Manual energy intelligence U S Patent Has REGS 444 6 728 089 6 744 619 6 947 266 7068 487 7 184 252 7 511 934 7 441 696 and 7 551 417 U S Potent Application Publication Nos 20090303648 20110063759 201 10102052 20120728078 201201390658 and 20120194955 Coradion Potent Ne 27 461 932 and Canadian Potent Application Ne 2 511 695 Evrapean Patent Application Hos EP2482085 and EP 2447554 Enry i ESP ENERGY INTELLIGENCE MULT STAGE ELOMMANDCENTER MEAT GEN PLS DIGITAL Gat SURGEX DEFENDER SERIES ELIMINATOR SERIES SURGE EUMIMATION SERIES MODE KE INRUSH CURRENT EL MAT on LOLS ADVANCED SERIES MODE AXES CERVELLA 2013 SurgexX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 1 SURGE SURGE Diagnostic User Manual energy int 1 Surge Diagnostic Product Overview 3 2 Intallation Instructions 4 2 1 Surge Diagnostic Installation ccccccssssesssssssssssssssssssesecsessessessessesssseseseeseeseesaesausesseseeseseesensansateess 4 2 2 Surge Diagnostic PC and Driver Inst
14. accurate To move the cross hair to a different data point simply position the mouse pointer over the data point of interest 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 23 SURGEX energy intelli SURGE Diagnostic User Manual 5 Troubleshooting The Surge Diagnostic and Data Interface Cable contain no user serviceable parts Do not attempt product disassembly as this will void the product warranty 5 1 Surge Diagnostic Symptom Possible Cause What To Do Red LED On Green LED Off No Contact a licensed electrician to correct the branch circuit power at output outlet wiring Incorrectly wired branch circuit outlet The LCD Event Monitor will display the nature of the wiring fault Red LED Off Green LED Off No power at output lf the LCD Event Monitor is not on there is no power at the wall receptacle If the voltage is unacceptable the LCD Event Monitor will display the type of voltage condition Use the Diagnostic Software to measure the No voltage or unacceptable voltage at branch circuit outlet or Surge Diagnostic output manually turned Off Red LED Off Green LED On No power at output 5 2 Diagnostic Software voltage at the wall receptacle Contact a licensed electrician to troubleshoot the wall receptacle Use the Diagnostic Software to manually turn the outlets On Alternately press and release the RST button onc
15. agnostic User Manual energy intelligenc 3 Specifications Specification Load Rating SX HS 15 R 15 Amps at 120 Volts Voltage Protection Rating SX HS 15 R 330V All Modes VPR SX HS 20 R SKHS L53OR SX HS L630 R 800V Line Line SX HS L630 RDB 500V Line Ground Attenuation Normal SX HS 15 R gt 30dB 80kHz 50MHz Mode SX HS 20 R SX HS L530 R SX HS L630 R SX HS L630 RDB Common SX HS 15 R gt 30dB 70kHz 50MHz Mode SX HS 20 R SX HS L530 R SX HS L630 R gt 30dB 200 kHz 50MHz sewsinme O EE Power Requirement SX HS 15 R 4 Watts mey o aasar S SX HS L530 R SX HS L630 R 6 Watts SX HS L630 RDB Inder Votage Shutdown meinen SNS CAIRO a Over Vaage Shtdow Deen SAN a ton 2507 OV Restes 60 Events with timestamp 999 counts of each event type Volimeie Accuracy 120 Moda aa tee Reve ne eree i a a a a a a a aeaea Inder Volage Recor Definition Over Voltage Recor Definition Surge Event Definition Surge Diagnostic has been exposed to a transient voltage in one of the 3 possible modes between Live and Neutral between Live and Ground between Neutral and Ground with a peak amplitude of 500V 700V or higher and a frequency of 20 kHz or higher 500V 700V surge voltage amplitude applies to IEEE C62 41 Category B Impulse surge voltage amplitudes necessary for detection of other surge types may vary 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 25
16. allation c cc ccccesecsssscsscsscsscscssssessessesessesssseseseseseesatsatass 6 2 3 Configure PC Settings for COM POM ate sr ates recenac nce esns ize ated cnensestaeceo essere neneiia tn econ eee aaraa T 2 4 Diagnostic Software Installation cccsccscscscsssssssssssssccsecsecsessessesseseasascsecaesaeseeseeseesascaesaesansateaesenss 8 3 Hardware 9 3 1 LCD Event Monitor oo ccc ccccccsssccsecsecsessesessessessssceecsecsessesseseeseessessassaecaesersenseeseeseassaseatcaesansansaneenses 9 3 11 Normal Operation eee eee ner ee eee eee 9 SE eae a ee ee 10 eis AOI MIAN VO eee RE estsccisednccaeenyees cat finda E E 10 a NS ANI MEO aceasta scat T artesian E acsates tegen ceaoans eaeeeat 11 SL RO FBU e ne eee ee ee eee 11 3 2 2 Diagnostic SOPRWALE ccccccsscccssssssssssssessessesecsessessessesaesesseseeseeseeseesaesausasseseesoeseesaesansaneess 11 2r Lae SAGE CADIE sana aeons meant 12 4 Diagnostic Software 13 4 1 How to Connect to Surge DiaQnostic cccccccsscsssscsscssssssssssesssssssessessesessessessesssseseseseseesesaesassess 13 A 10 O 2 2 ee nc ne ee ee ee ee ee ee ee 14 BO ETI MLCT a E onstage sg anaes onia A naam ae 16 AA Voltage Limit S CIS CUCM sasies Eea 18 4 5 Cycle Power Command cccccccsscsscsssscsessecsecsessecsesessessessesseseeseesassessesseseessesaesaesascassasseseeseesaesatsaseass 18 46 Enhanced Logging Mode ee ne en ee 19 4 7 Graph Overview amp Control
17. curate To move the cross hair to a different data point simply position the mouse pointer over the data point of interest 7 Enhanced Logging Mode Line Voltage Graph The Enhanced Logging Mode line voltage graph displays the recorded line voltage in a strip chart style Each voltage measurement is a discrete data point containing the magnitude of the line voltage and the date and time based on Windows system time of the measurement Data points are acquired at a time interval determined by the selection made in Setup Logging Interval The choices are 1 point per second 1 point per 2 seconds 1 point per 4 seconds 1 point per 10 seconds or 1 point per 30 seconds If the line voltage is changing rapidly faster than 2V in 0 2 seconds data points will be recorded at a faster rate regardless of the interval selection a Point Line button Toggle The style of the graph can be toggled between individual data points and linear by pressing the button 2013 Surgex Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 22 SURGEX SURGE Diagnostic User Manual 8 Zoom Function The line voltage graph may be zoomed along both the X time and Y Voltage axes To zoom in on an area of the graph press the magnifying glass icon press and hold the left mouse button somewhere on the graph drag the cursor to define the zoom selection and then release the left mouse button
18. e revision of the Diagnostic Software program the firmware revision of the microcontroller in the connected Surge Diagnostic the unique chip ID of the microcontroller in the connected Surge Diagnostic and ESP s telephone number for technical support 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 17 SURGE SURGE Diagnostic User Manual energy intelligenc 4 4 Voltage Limit Selection D Navigate to Setup Voltage Limits in the menu b The Voltage Limit selection screen will appear with the currently active limits selected Voltage Limit Setup Under Voltage Over Yoltage Turn Off Turn Off M 160V Vv 150 M 145 M 140V M 135 Disable Save Limits c To change the limits check the boxes beside the desired values and press Save Limits d When the new limits have been successfully saved in the Surge Diagnostic the following message will be displayed e Press OK to complete the voltage limit selection process Limits successfully updated 4 5 Cycle Power Command a In addition to basic On Off outlet control the Surge Diagnostic Software includes the ability to execute a power cycle b When commanded the outlets will turn Off then back On after a 90 second delay time c To perform a power cycle navigate to Tools Cycle Power in the menu The software will explain that per
19. e to manually turn the outlets On Defective product Contact ESP for product replacement at 800 645 9721 Symptom Possible Cause What To Do Receive error related to ocx or dll file when attempting to start software Part of the program screen is not visible on the computer monitor Software will not connect to Surge Diagnostic Software will not send email ActiveX control not installed The computer s screen resolution is set too low Correct COM port is not selected Surge Diagnostic Data Interface Cable is not connected Serial USB drivers are not installed or Surge Diagnostic Data Interface Cable is connected to wrong port on Surge Diagnostic Email settings are incorrect computer does not have an internet connection ISP blocks outgoing SMTP communications Refer to Section 2 Installation Instructions Diagnostic Software Installation and Section 4 Diagnostic Software for instructions on re installing the Surge Diagnostic Software Set the computer s screen resolution to a minimum of 1024x768 Verify all connections and set the correct COM port as detailed in Section 2 Installation Instructions Verify that email settings are correct Verify that the computer is connected to the internet Contact ISP regarding policies on outgoing SMTP communications 2013 SurgexX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 24 SURGE SURGE Di
20. ection select Install Drivers during software installation 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 6 energy intelligenc SURGE SURGE Diagnostic User Manual 2 3 Configure PC Settings for COM Port Note The COM Port Settings procedure has been automated in software version 2 7 See Section 2 2 4 C for details a Open Device Manager i Windows XP 1 Click on Start and then select Run 2 Type the following command in the Open text box devmgmt msc 3 Click on the OK button 4 Device Manager will display li Windows Vista 7 8 1 Click on Start button 2 Type the following command in the Search text box devmgmt msc 3 Click on the OK button 4 Device Manager will display b Inthe Device Manager Expand Ports COM amp LPT i Locate the entry labeled USB Serial Port COMx where x refers to the COM port number assigned by Windows li Right click on USB Serial Port COMx and click Properties iii USB Serial Port Properties pop up box will display c Inthe USB Serial Port Properties pop up box i Click the Port Settings tab and then click the Advanced button 1 If the COM Port Number is not between 1 and 9 change the assigned value to a value between 1 and 9 Make a note of the COM Port Number It will be needed to configure the Diagnostic Software as noted in Section 2 2 4 C Se
21. enshot of the program vii Exit Terminates connectivity with any connected Surge Diagnostic and exits the program b Setup Menu i COM Port Selects which COM port the PCS program should connect through The COM port selection is saved to a configuration file and does not need to be chosen again the next time the program is run unless a new Surge Diagnostic Data Interface Cable is used ii Logging Interval Allows for the selection of the logging time interval between acquired line voltage data points when using the Enhanced Logging Mode feature The logging time interval selections available are 1 second 2 seconds 4 seconds 10 seconds and 30 seconds When the line voltage is changing rapidly additional data points will be recorded regardless of the time interval selection iii Actions Allows for the selection of which new event s will result in the sending of an email This feature is only available when the Surge Diagnostic is connected to a PC with an internet connection and the Surge Diagnostic software running 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 16 SURGEX energy inte i IV SURGE Diagnostic User Manual Voltage Limits Displays the over voltage and under voltage shutdown thresholds currently in use and allows for the selection of alternate values When Under Voltage Shutdown is Disabled the Surge Diagnostic will not actively s
22. es the graph to its full display scale Cross Hair Turns the cross hair on and off Drag Enables Disables Drag mode When in Drag mode press and hold the left mouse button somewhere on the graph and move the mouse The graph will be dragged in the corresponding direction ii Several control buttons are available below the graphs depending on which mode is active 1 G1 G2 Toggles between Graph 1 recorded power quality events and Graph 2 line voltage Available after entering Enhanced Logging Mode 2 Toggles the data display of Graph 2 line voltage between linear and discrete data points Available when Graph 2 is visible 3 Stop Stops Enhanced Logging Mode Available after entering Enhanced Logging Mode b Graph Data i Power Quality Events Graph 1 The recorded power quality events graph displays the time stamped power quality events up to 60 recorded and stored in the Surge Diagnostic internal memory The events are plotted as individual data points 2 While the events are time stamped in the Surge Diagnostic internal memory by the elapsed time since the previous recorded event they are plotted on the graph with an estimated date and time based on the connected computer s Windows system time The duration of a power outage is not recorded so the date and time of events prior to and including the most recent power outage may not be accurate Events with an accurate estimated date and time are plotted wi
23. forming a power cycle will turn off power to connected equipment for 90 seconds Press Ok to continue or Cancel to cancel d During the cycle a progress bar will appear which will indicate the time until the outlets are turned back On ile p s n lt ia utlets 4 e While the Surge Diagnostic is performing a power cycle its LCD Event E Monitor will display cYc instead of On or OFF E E 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 18 SURGE SURGE Diagnostic User Manual 4 6 Enhanced Logging Mode a The Enhanced Logging Mode function of the Diagnostic Software extends the logging and monitoring capabilities of the Surge Diagnostic while a PC is connected b Enhanced Logging Mode can be started by navigating to Tools Enhanced Logging Mode i The additional features available with the Enhanced Logging Mode are 1 Logging of individual line voltage measurements a The magnitude of the line voltage of each data acquisition point is recorded b The date and time of each data acquisition point is recorded based on Windows system time c Adjustable logging interval The time interval choices are 1 2 4 10 or 30 seconds between data acquisition points d Ifthe line voltage is changing rapidly faster than 2V 0 2 seconds new data points will be recorded regardless of the logging interval selection e The l
24. ged into an available receptacle on the Surge Diagnostic Connecting the unit to a PC allows for the availability of the following features Import data stored in the Surge Diagnostic device memory Import data from a stored data file Export data to a data file Export data to a report in PDF format Set over and under voltage shutdown thresholds Clear device memory Real time AC voltmeter Enhanced Logging Mode Equipment required for PC communication Surge Diagnostic unit e Data Interface Cable Diagnostic Software Revision 2 7 available at www surgex com PC running Windows XP or later with a USB port and a minimum screen resolution of 1024x768 a Plug the USB end of the Data Cable to an available USB port on your PC b Automatic Driver Installation requires Internet connection When you plug the USB into your PC Windows will automatically detect the cable i When the Found New Hardware pop up box appears be sure to select Yes this time only option for the device driver installation ii This installation could take a few minutes to search and download the driver files Once the files are found follow the on screen instructions to install iii Please Note The drivers will first install the USB serial converter and will then install the USB serial port drivers separately c Manual Driver Installation In the event that the automatic driver installation does not function or there is no internet conn
25. hut off connected equipment during an under voltage event However the Surge Diagnostic power relays will drop out and disconnect equipment around 40V This is because there is not enough voltage available to keep the relays latched Email Allows for the configuration of email settings The software is pre loaded with courtesy account settings that may be used for testing purposes The email feature is only available when the Surge Diagnostic is connected to a PC with an internet connection and the Surge Diagnostic software running This feature may not work with certain Internet Service Providers that block outgoing SMTP communications check with your ISP for compatibility Please contact your IT staff for assistance when configuring custom email settings c Tools Menu Cycle Power Commands the Surge Diagnostic to perform a Power Cycle Clear Device Memory Permanently erases the events and timestamps contained in the Surge Diagnostic microcontroller memory Clearing the device memory does not affect Voltage Thresholds Enhanced Logging Mode Puts the Surge Diagnostic into Enhanced Logging Mode d Help Menu Help Topics Launches the Surge Diagnostic Help which includes troubleshooting information for the Surge Diagnostic product and software FAQ and general information about Power Quality Manual Launches the Surge Diagnostic Manual that is installed with the software package About Displays the softwar
26. i 360 240 i i 240 H J 1205 120 o EJ 0 4 ue 0 08 02 10 06 57 36 08 02 10 07 12 00 08 02 10 07 26 24 Recorded Event Estimated Date Time 0 Power Outage 60 Under Voltage 180 Over Voltage 600 Surge G1 G2 t PSJ Power Quality Events By Estimated Date Time gt 600 600 480 4 480 360 360 240 240 J amp 120 4 120 J o E e i 08 02 10 06 54 43 08 02 10 06 56 10 Recorded Event Estimated Date Time 0 Power Outage 60 Under Voltage 180 Over Voltage 600 Surge G1 G2 2013 Surgex Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 21 SURGE SURGE Diagnostic User Manual 6 Cross Hair Function The cross hair tool is useful when determining the estimated date time of an event as well as the type of the event Pressing the cross hair icon will place a cross hair on one of the graph s data points and the corresponding date time and type of that event will be displayed when the mouse pointer hovers over that point Power Quality E vents By Estimated Date Time Q 600 600 3 480 480 360 360 240 240 ra i 120 a 7 08 25 10 09 52 19 Over Voltage 0 e u 0 08 25 10 09 21 36 08 25 10 09 36 00 08 25 10 09 50 24 Recorded Event Estimated Date Time 0 Power Outage 60 Under Voltage 180 Over Voltage 600 Surge G1 G2 Date and Time of Events 1 through 1 may be inac
27. ical Support 800 645 9721 www surgex com 10 SURGEX SURGE Diagnostic User Manual 3 2 Clearing Memory The Surge Diagnostic is able to timestamp the 60 most recent power quality events information stored in microcontroller non volatile memory The microcontroller memory contents can be cleared at any time by following one of these two methods 3 2 1 RST Button There is a recessed push button located on the front panel K n A Bgg Om e285 C A i te E C aD a Go A N Ww UNDER VOLTAGE F iecv OFF ay a KF A ey G es a Follow these steps to clear the device memory 1 Unplug the input cord of the Surge Diagnostic from the branch circuit outlet 2 Using a paperclip or small screwdriver press and hold the RST button 3 Plug the input cord of the Surge Diagnostic into a properly grounded and compatible branch circuit outlet while continuing to hold the RST button 4 Wait approximately 3 5 seconds the LCD Event Monitor will now display cLr release the RST button and the device microcontroller memory will now be cleared 3 2 2 Diagnostic Software The device microcontroller memory may alternately be cleared from within the Diagnostic software in the following location Tools Clear Device Memory See Section 4 4 3 C Tools Menu for details 2013 Surgex Electronic Systems Protection Inc Technical Support 800 645
28. ine voltage is displayed visually graphed against the current date and time based on Windows system time 2 Date and Time stamping of new events recorded by the Surge Diagnostic a The date and time of each new power quality event recorded by the Surge Diagnostic microprocessor is recorded based on Windows system time 3 Graph Display a The graph displaying the power quality events recorded by the Surge Diagnostic will be replaced by a graph of the line voltage Line Voltage History b The table XG TimeStamps displaying the time stamps of the power quality events recorded by the Surge Diagnostic will be replaced by a table ELM TimeStamps displaying the power quality events recorded by the Surge Diagnostic while in Enhanced Logging Mode 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 19 SURGE SURGE Diagnostic User Manual energy inte 4 7 Graph Overview amp Control a Graph Control i The graphs used to display the recorded power quality events normal mode and line voltage Enhanced Logging Mode contain Zoom Cross Hair and Drag functions that are useful when analyzing data Legend Press the L icon to display the Graph Legend to show the values of the Time Stamped data Pressing the icon again toggles the legend off Zoom Press the magnifying glass icon to enable Zoom mode Pressing the icon again stops Zoom mode and restor
29. lect COM Port 2 In USB Transfer Sizes change both the Receive and Transmit values to 512 3 In BM Options change the Latency Timer value to 4 4 Leave all other settings at default 5 Press OK and then press OK again _ Advanced Settings for CON COM Port Number v USB Transfer Sizes Select lower settings to correct performance problems at low baud rates Select higher settings for faster performance Receive Bytes Transmit Bytes BM Options Miscellaneous Options Select lower settings to correct response problems cial ceaaeemiiog Serial Printer Latency Timer msec i Cancel If Power Off Timeouts Event On Surprise Removal Minimum Read Timeout msec Set RTS On Close Minimum Write Timeout msec Disable Modem Ctrl At Startup d Close Device Manager 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com T SURGE SURGE Diagnostic User Manual 2 4 Diagnostic Software Installation a Install Software i Download Software Installer from www surgex com li Unzip and run the installation utility iii Follow on screen instructions to complete installation of the Diagnostic Software b Starting the program Open the ESP Next Gen PCS Software on your PC located under Programs When you first open the program it will look like the following c Se
30. lect COM Port i Specify which COM port the Diagnostic Software should communicate through by navigating to Setup COM Port ii In the window that appears use the drop box to select the appropriate COM port and press Save 1 Be sure to use the same COM port number that was selected in Section 2 2 3 f USB Serial Port Properties pop up box 2 The correct COM port number may be automatically detected by pressing the Auto Detect button while the Surge Diagnostic and Data Interface Cable are connected to the computer 3 The COM Port Settings may be automatically configured by pressing the Auto Configure button Windows Vista 7 8 users For proper operation of this feature right click on the application shortcut and choose Run As Administrator WAY ESP Next Gen PCS Diagnostic Software File Help Tools COM Port Logging Interval Actions Voltage Limits Auto Detect Email Auto Configure Your PC is now set up correctly to communicate with the Surge Diagnostic Product Line 2013 SurgexX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 8 SURGE SURGE Diagnostic User Manual 3 HARDWARE 3 1 LCD Event Monitor p a NE UNDER The LCD EVENT MONITOR displays useful information i OVER related to data collection device status and Ga gt gt f l lf OUTAGE troubleshooting a Vem SURGE 3 1 1
31. maximum branch circuit rating Please Note Exceeding the branch circuit rating will cause the branch circuit breaker to trip 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 4 SURGE SURGE Diagnostic User Manual c Connect Surge Diagnostic to Outlet Plug the input power cord into a properly grounded and compatible branch circuit outlet Please Note Do not plug the Filter into a re locatable power tap Ifthe branch circuit outlet is correctly wired and the magnitude of the line voltage is acceptable between 105 and 130 Vrms for 120V products or between 190 and 250Vams for 120 230V products power will be connected to the outlets of the Surge Diagnostic and the Green System On LED will illuminate Your equipment is now protected and installed correctly You may now turn all connected equipment back on ii If the branch circuit outlet is incorrectly wired the Red Wiring Fault LED will illuminate and the LCD Event Monitor will display specific wiring fault information If this occurs contact a licensed electrician to correct the outlet wiring Refer to Section Ill Hardware LCD Event Monitor for display details iii lf neither System On nor the Wiring Fault LED illuminates there is either no voltage at the receptacle or the magnitude of the line voltage is not acceptable less than 105 Vrms or above 130 Vrms for 120V products or less than
32. th a red circle events with a possibly inaccurate date and time are plotted with a black circle the time the computer was connected is plotted with a blue square 2013 SurgeX Electronic Systems Protection Inc Technical Support 800 645 9721 www surgex com 20 SURGE SURGE Diagnostic User Manual 3 All events recorded while a computer is connected to the Surge Diagnostic will have an accurate date and time stamp since the computer will supply power to the Surge Diagnostic microcontroller in the event of a power outage as long as the computer stays on 4 The graph uses the values of 0 50 150 and 600 for graphical display of power outages under voltages over voltages and surge events respectively the actual voltages during these events are not recorded and probably differ from the graphical values 0 50 150 and 600 shown 5 Zoom Function The recorded power quality events graph may be zoomed along the X time axis To zoom in on an area of the graph press the magnifying glass icon press and hold the left mouse button somewhere on the graph then drag the cursor either left or right to define the zoom selection and then release the left mouse button The graph will now display the selected area Press the magnifying glass icon again to restore the original full display i Wai Power Quality Events By Estimated Date Time 6005 i i 600 480 i 480 360 i
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