MB WebParts - manual - customer - v4.0 - en_AUS - Mercedes-Benz
Contents
1. 3 Parts search and selection Use WebEPC the fully integrated parts catalogue in WebParts to find the parts you need and move them into your shopping cart with a single click If as a WebParts purchaser you prefer to enter order items manually the ordering process is still very convenient thanks to automatic format checks 3 Parts searches i WebEPC the fully integrated parts catalogue Start your vehicle parts search directly on the WebParts home screen by entering a vehicle identification number VIN or selecting a previously stored vehicle with the option Show stored vehicles As an alternative you can click the button EPC Web Edition to switch to the WebEPC home screen and manually identify a model code for a parts search using various selection ets Sect by macel Dheet nut mS T3 D Please note that only a VIN based definition of the vehicle makes it possible to identify parts based on the as built vehicle configuration data card This simplifies the selection of relevant parts considerably and minimises the risk of incorrect orders Parts identification that relies solely on model codes should only be performed by experienced users The parts catalogue content is only avaliable in a limited number of languages If your national language is not offered please select an altemative data language in your personal settings In your personal settings you also have the option to display local parts design2. As required Firewall permission for the WebParts domain aftersales i daimler com Mercedes Benz WebParts 6 22 Login logout Mercedes Benz WebParts is a closed ordering system that is only available to registered customers You can access Mercedes Benz WebParts through the central login for the Daimler Alter Sales platform Enter the URL www webparts mercedes henz com in your browser s address bar and then press the Enter key on your keyboard Login On the login page in the User ID and Web Password fields enter your personal access data that you received from your authorised Mercedes Benz dealer and click gt Login J Use the selection lst at the top right to change your language settings as required DAIMLER Should you be asked to change your password please follow the corresponding instructions on the website If you experience problems when logging in or changing your password the website offers a section with further information on these topics Your authorised Mercedes Benz dealer is also available to provide assistance Customer company selection f your company has branches at different locations you need to start by selecting the branch for which you would like to place orders in the current session Only complete this step when applicable E Mercedes Benz WebParts f your company has more than 10 organisations a search function will appear to facilitate your selection You can enter
3. Mercedes Benz WebParts Guidelines amp Manual for Professional Online Orders Customer Edition a Mercedes Benz Table of contents Table of contents 1 Welcome to Mercedes Benz WebParts 1 1 Your advantages at a glance V2 From the order to delivery how it works 13 Mercedes Benz Genuine Parts in four steps 2 First stops in WebParts A 2 1 Technical requirements 2 2 Login logout P 23 Basie structure of WebParts 3 Parts search and selection 3 1 Parts searches in the fully integrated parts catalogue WebEPC 32 Parts search in spare part documentation for buses 33 Partitems manual input or impor 7 34 Working with order templates 35 Benefiting from campaign offers 4 Shopping cart 41 Standard view 42 Groups view 43 Function view E 4A Partspecfic notes and information 5 Submitting and managing orders 5 1 Submitting orders 52 Allorders ata glance 53 Detaled information for WebParts orders 54 Modification or removal of a dealership operation 6 Personal and company settings DI n 29 31 a 36 37 38 39 40 m 45 46 as so 51 1 Welcome to Mercedes Benz WebParts We are happy that you have decided to take advantage of the options provided by Mercedes Benz WebParts With WebParts your Mercedes Benz partner gives you the opportunity to order Mercedes Benz Genuine Parts easily and conveniently online f you do not currently have access to Mercedes Be
4. 45 Mercedes Benz WebParts If your order does not serve to replenish stocks but to fulfil a material requirement for a specific vehicle we recommend that you transfer the vehicle identification number VIN This makes it possible for your authorised Mercedes Benz dealer to perform plausibility checks when needed Once you have finished recording header data you can submit the order to your authorised Mercedes Benz dealer Click the button Check order J In the following dialogue all order data wil be displayed for review If the information is correct click the button Send order to place your order confirm any special terms of use before submission If you would ike to make additional changes to your order click Back to return to edit mode 52 All orders at a glanc Until their active deletion all current and past orders can be viewed in the WebParts order overview Under Order history in the WebParts main navigation select the submenu item All orders To got a faster overview the order history submenu also provides the option to immediately reduce the orders shown to entries with a certain order status Placed orders Orders that have been forwarded to your authorised Mercedes Benz dealer and nat yet fully processed Confirmed orders Orders that have already been processed by your authorised Mercedes Benz dealer Cancelled orders Orders that were cancelled by your authorised Mercedes
5. Benz dealer Archived orders Orders that you actively marked as completed This status filter as well as an optional filter according to years and months can be adjusted ata later time on all order overview pages Mercedes Benz WebParts 46 Fir etines se mams v ew v om ite v Regardless of the filters you set you can sort the entries in the order overview at any time according to the individual columns Click the column name You can sort the columns in ascending F or descending Ti order You may need to click the corresponding column name twice The arrow symbol shows the current sorting sequence Note If your Mercedes Benz dealer provides the option to order from different branches the order overview will only list order entries that have been submitted to the currently selected branch see section Basic structure of WebParts Order overview functions in combination with the checkboxes that precede the individual orders various functions are also available in the taskbar of order overview Show Shows the details for the selected order single selection only You can also open the details view by clicking the order number Export Exports data for the selected order in the Microsoft Excel Format xls or the EPC shopping list format xr single selection only You can define a default format for export data in your preferences Print Opens the print view for the selected
6. Please also read the individual sections Parts search in spare part documentation for buses and Managing cart items The Order history section lets you access previous orders With the various items in this category you can display all past orders for example or call up an overview which is filtered according to order status You can manage order templates as well as personal and company preferences in the category Your account Contact data and the general terms and conditions of your authorised Mercedes Benz dealer can be viewed in the category Dealer info If your authorised Mercedes Benz dealer provides the option to order at different locations you can also swilch branches here to place an order With the display of your User and company data WebParts gives you an alternative for accessing your personal settings If your company also has branches at different delivery locations for which you are authorised to place orders you can switch branches here Without the need for a logout and renewed login Links to the interactive WebParts Guided Tour as well as the latest edition of the user manual as a POF can be accessed at any time by going to the Help section Logout ends the current WebParts session Mercedes Benz WebParts 10 Shopping cart bar The WebParts shopping cart bar is always located at the top of the screen even on content rich pages Seely by macel The Mercedes Benz WebParts l
7. for example a postal code or town city and start the search by clicking the Search for Customer button Then select the organisation for which you Would lice to place orders in the current session from the list of results Logout For security reasons it is important to log out correctly from the system as soon as you finish placing orders WebParts sessions have a maximum duration of 5 hours An automatic logout occurs after this period Mercedes Benz WebParts D 23 Basic structure of WebParts Once you have successfully logged into the system you will be directed to your personal home screen in WebParts From here you have direct access to all functions and content With a single click This home screen is divided into five main areas Main menu Shopping cart bar Parts search and selection Quick start personal favourites Current offers Core fer Mercedes Benz WebParts Main navigation Elements in the WebParts main menu are accessible from all subpages The subitems in the category WebParts Store allow you to switch to the WebParts home screen at any time see a list of all current campaign offers when available or call up the fuly integrated manufacturer parts catalogue WebEPC in WebParts If you select the option Bus Parts Catalogue BPC WebParts will automatically switch to the shopping cart and open the Bus Parts Catalogue BPC as an extemal application in a separate window
8. Delete x Removes the selected part item from the template Print Opens the print view for the order template Back Returns you to the previous page You can also use the detailed view to add specific items to your shopping cart Mark the corresponding checkboxes to indicate the products you would like to order multiple selection possible Then select the option Add selected items to cart Currently valid prices as well as alternate items when applicable will be displayed in your cart Mercedes Benz WebParts 32 Creating new order templates WebParts provides two different methods for creating new order templates The conventional method far creating an order template is to use the option New in the Templates module You can record your item data as described in the previous section Alternatively you can also create templates directly from your shopping cart Mark as many items as you would lke in the checkboxes and then choose the option Save as template to create an order template from the parts stored in the shopping cart You can also create a new order template based on a previous order at any time Select the option Save as template in the detailed view of a past order Order details E Mercedes Benz WebParts 3 5 Benefitting from campaign offers WebParts offers are a good opportunity for you to combine the advantages of Mercedes Benz Genuine Parts with favourable pricin
9. catalogue 96 1 model series 200 Call up spare part catalogue for airfield buses 2 BPC user interface 2 3 4 5 E 2 a 2 3 a 5 23 Mercedes Benz WebParts Navigation bar Menu bar Display identification number Product structure Picture chart Display VeDoc texts Parts ist Display parts list Flexible adjustment of panes Show hide VeDoc texts Call up functions by clicking on symbols Symbols contain tooltips Hover over a symbol with your cursor to open the tooltip with a brief description of the symbol Valid item numbers highlighted in yellow Identifying replacement parts Now we wil introduce the basic functions of BPC by looking at an example Your customer would lke to order a left main headlamp 1 Open the catalogue 2 Enter the vehicle identification number The qualified identification of parts is only possible with the entry of a vehicle identification number this integrates information from the vehicle data cardi 3 Clicking the Katalog Catalogue button or pressing the Enter key wil take you to the product structure 4 In the next step you need to determine the technical subgroup using the new product structure Select the main group b Select the group c Select the technical subgroup 5 The picture and the parts list are displayed 6 Alipart numbers that correspond with the picture are shown in the parts list a Click the item number in the
10. dealer as part of your WebParts order This gives you the opportunity to communicate your interest in the part to your authorised Mercedes Benz dealer and to request manual price information and the identification of a successor using the comment fied on the order page Mercedes Benz genuine remanufactured parts Mercedes Benz genuine remanufactured parts are reconditioned parts that meet the same quality requirements as a Mercedes Benz genuine part and come with the same warranty f remanufactured parts exist for the part numbers you entered they wil automaticaly be offered as possible variants in a separate dialogue Mercedes Benz WebParts 42 Choose the genuine part or the genuine remanufactured part and then click the button Apply The return value RV column shows the maximum refund value that you wil receive after sending in the removed part This amount is not included when calculating the total sum itis settled separately Mercedes Benz WebParts 5 Submitting and managing orders Ordering Mercedes Benz Genuine Parts has never been easier The WebParts cart provides three different ways to place your orders Order all Regardless of the selected cart view you can transfer all items in your cart to an order using the Order all items J button a Des Bem f you are working with the preview menu for your cart see Personal and company settings you can also initiate
11. it contains for all of your sessions on an unlimited basis This means that you can place your part search results in your shopping cart and then decide at a later time when and for which quantity you would like to place an order You do not need to actively save your shopping cart data WebParts does this work for you automatically in the background If you log out of the system or clase your browser window WebParts will notify you at the time of your next visit if you still have parts from a previous session in your cart f so you can then display or delete the parts Otherwise you can select Continue to continue to your personalised WebParts home screen Note The contents of WebParts shopping carts are personal user data that are always based on a link between a customer user ID and a authorised Mercedes Benz dealer Unlike order templates which are visible for all users of a customer company it is not possible to share shopping cart contents with other users WebParts provides two different views for users to manage their shopping cart items imple list of al parts ist of all parts grouped according to origin direct input vehicle related catalogue search etc Both views sort the items in your shopping cart according to the time that they were added The most recent entry is shown fist You can switch to the shopping cart view at any time Mercedes Benz WebParts E 4A Standard view In the defau
12. must be observed when selecting parts Adding parts to the shopping cart In addition to the WebEPC details you will be able to view your individual net prices for each part number Click the button Add to cart to place the parts you need in your WebParts shopping cart The desired ordering quantities can be adjusted in both WebEPC and the shopping cart Ifyou would like to define the default quantity of all parts in the cart as 1 regardless of the quantity documented in WebEPC you can specify this n your personal settings After adding a part to the cart you will also see information regarding the availability at your Mercedes Benz dealership n certain cases WebParts cannot find pricing Information for a selected part Add these parts to your WebParts shopping cart and WebParls wil automatically search for an available successor Ifa suitable successor exists the part will be placed directly in the shopping cart The successor part number will be added below the part designation in these cases for informational purposes rescmracracoaie BY PARS If no suitable successor part can be identified you can place the part in your shopping cart without a price This gives you the opportunity to communicate your interest conceming the part to your authorised Mercedes Benz dealer see also Part specific notes and information In any case you should take into account the Optional information on individual part items to id
13. order single selection only Archive Marks the selected orders as complete multiple selections possible Can only be apply to orders that have been processed by your authorised Mercedes Benz dealer Delete Deletes all selected orders multiple selections possible a Mercedes Benz WebParts f there are comments for an order they will be indicated in the order overview by a note symbol 53 Detailed information for WebParts orders The detailed view for orders shows all available data for an order in WebParts and is divided into three main parts General order header data NIE Order number Order number automatically assigned by WebParts Order date Date and time that order was submitted Status Current order status see order overview Your job number Your specified order ID optional Title name Your specified order designation optional Order type Type of order e g immediate requirement or Stock order Delivery type Type of delivery e g Collection pick up by customer or Delivery delivery by courir Ordered from Mercedes Benz dealer main operation branch with which the order was placed Ordered for Displays the name of the ordering company Ordered by lame and user ID ofthe person who placed the order Comments and remarks for the order Optional display of customer or dealer remarks This area is only shown if you have included a remark for an order or yo
14. picture b The selected part number is highlighted in red in the picture chart c n the parts list the selected part number is highlighted in blue 7 Select the replacement part 3 The part number is added to the shopping cart 9 The part number for the lft main headlamp was identified and sent to the shopping cart Additional infomation is stored for certain part numbers please note the following information Display vehicle data card E Documentation on data card code information for minibus Modular system SAA EB Variant parts list and modular system information Footnotes A Replaced by Si Replaced by information optional Filter function S Data card fiter when the filter is deactivated there is no longer a link to the vehicle data card Print Prat function Mercedes Benz WebParts 24 Shopping cart Add parts to shopping cart Functions in the shopping cart Mercedes Benz WebParts n 2 3 4 5 6 n 8 Select part number using checkbox Part number is added to the shopping cart Open shopping cart Display part number Enter ES1 code e g quantity length Enter ES2 code eg for colour related footnotes Remove part number from shopping cart Add part number Send shopping cart to Dealer Management System Shows active shopping cart Save note related to the transfer path for your DMS Search functions Search in the main menu w
15. Moves one or more part items without a vehicle link to a vehicle group Can only be applied in the groups view of the cart see Shopping cart Groups view Delet y Removes all marked items from the shopping cart 44 Part specific notes and information The parts master data in WebParts ensure that further information or notes will be displayed when needed on the products you record Simple master data information willbe identified Mercedes Benz WebParts 40 by a black info symbol there are further additional part specifc notes the relevant part items will be marked by a red exclamation point Hover your cursor over one ofthese symbols to display the corresponding details WebParts distinguishes between part specifio notes product features tyre information and texts that accompany the display of alternate part numbers Simple notes Simple notes are displayed in the following cases The specified part number is formally correct but not located in WebParts The specified part number was replaced by a successor product however no current price information could be found for the new part The specified part number is a hazardous good The specified part number is a theft relevant part Affected parts can generally be listed as WebParts order items Please observe the specified notes and contact your authorised MercedesBenz dealer if necessary Hazardous substances may lead to higher deliv
16. a full order from any other WebParts page at any time Order selected items 1t you would only like to order certain products in your current shopping cart mark these items by checking the boxes that appear in front of the part numbers and then select the option Order selected items in the shopping cart taskbar z w uem 7 enm Order all items in a group W you are working with the groups view in your shopping cart see section Shopping cart Grouped view you have an additional option for placing an order Click the button Order this group s items J to initiate an order of all items in a shopping cart group Mercedes Benz WebParts 51 Submitting orders Start by recording or completing the header data for your order The mandatory fields Order from Order type and Delivery type will be auto completed with the default values you specify when creating a new order Place order The data in the fields Your job number and Title Name are optional and primarily serve to facilitate the administration of your orders in WebParts Here you can enter for example the order number you use in your company to establish a link between a WebParts order and a specific job in your company The fied Customer note is also optional Use this field to communicate additional comments or explanations for your order to your authorised Mercedes Benz dealer
17. ails Major assemblies chassis engine transmission et form the top level in the vehicle s product structure tree and are shown as tabs The chassis of a vehicle is preselected as a default Subgroups On the left you can find a list of all main groups for the active tab If the same main group number also exists in a different major assembly tab corresponding information including a link wil be shown only with an existing VIN The main groups are sorted according to group number or alphabetically depending on user preferences Provided that you have not objected in your personal settings to the automatic creation of a history of WebEPC groups you visit you can also start by displaying a list of most frequently used main groups Both preferences can be set by going to the wrench symbol above the listing of groups Your selection will automatically be stored in your settings Click one of the main groups to load an overview of all assigned subgroups A subgroup can contain one several or no illustrations A thumbnail preview will be displayed for all available illustrations which you can expand by clicking the magnifying glass symbol Click on a preview image or subgroup name to display the corresponding parts list as well as the interactive illustration Mercedes Benz WebParts 16 Interactive illustration All thumbnail previews for a main group are shown above the selected subgroup illustration If you would lke to display th
18. alogue WebEPC A simple click transfers the individual items to your WebParts shopping cart As an alternative to searching for the parts which you require in WebEPC you may also enter familiar part numbers directly in the cart or use one of your personalised order templates Your customer specific prices as well as information on availability will be visible both in the cart and in the fully integrated WebEPC at all times You can send all items in your cart or only selected items to your authorised Mercedes Benz dealer as an order with a simple click Your dealer receives a notification that a new order has been placed On receipt your authorised Mercedes Benz dealer processes the order and you either receive a delivery with the ordered parts or you have the option to pick them up You can call up the status of your order Yordered confimec completed at any time in the order overview Payment for the parts and receipt of the invoice remain unaffected by WebParts and are based on your arrangements with your authorised Mercedes Benz dealer Mercedes Benz WebParts 4 13 Mercedes Benz Genuine Parts in four steps WebParts logi o Place parts in cart Pars searchin the Manusiinput Customised Temporary BecroniePans ofpats ordertemgiates campaign otters Catalogue EPC Record header data for order Check order data and submit order 1 5 Mercedes Benz WebParts 2 First steps in WebParts Be
19. ated group in addition to the VIN and model code This allows you to temporarily store parts for specific vehicles or jobs over several WebParts sessions in your shopping cart and continue placing orders for other vehicle scopes regardless of these stored items To start a complete order for a shopping cart group click the button Order this group s items also see the section Submitting and managing orders The description you assign willbe added as the title name for this order You can also create a manual link to a vehicle specifi shopping cart group as needed If you have added two WebEPC parts to your cart for a specific vehicle with link to vehicle For example and then added one direct entry without link to vehicle the three parts will initially be in different shopping cart groups If you do not want to place an immediate order but instead store the parts temporarily in your cart you can use the Move function to add the directly entered part to the vehicle group Group assignments generally have no effect on the default shopping cart view 43 Function view Functions not linked to parts Shopping cart standard view EJ Mercedes Benz WebParts Change view Determines whether you use the default view or the groups view for your WebParts shopping cart This selection wil automaticaly be stored in your settings Add part number Adds a new part item to the shopping cart see section Part it
20. ations as a supplement to the WebEPC designation Mercedes Benz WebParts 4 Vehicle details Aner entering a VIN e g WDB2 101614001 188 WebParts will determine all required data and switch to the WebEPC details page The time required for this process can vary depending on the complexity ofthe vehicle D cme Tore Bar i cae Model selection Displays the most recent identification number entry Here you can enter a new VIN at any time or call up one of your stored vehicles Provided that you have not objected to the automatic creation of a VIN model code history in your personal settings WebParls will suggest similar past values when entering a new identification number Current model Displays the identification number for the currently displayed vehicle You can add the currently displayed vehicle to your personal repository of vehicles by clicking on the disk symbol F If the vehicle is already in your personal vehicle repository stored vehicles or you are working with a model code this option will not be offered Clicking on the vehicle documents symbol 72 will open the data card for the current vehicle popups must be permitted in your browser for this action Information from the data card is required for correct parts identification e g checking footnotes validities code special equipment components modular systems etc If a data card is not available for a VIN that is entered or
21. deser To the eter permitted by law Mercedes Benz Austraia Pacine and is authorised Dealer network wil not be Babie for any damage loss or expense incured as a result of your rane on ts brochure For more information please vist wwa mercedos borz com auwebparts Mercedes Benz Australa Pacifc Py Lid ABN 23 04 411 410 of 4 Lesia Place Mulgrave Victoria Era and Mercedes Benz aro registred trademarks of Daimler AG Stutgart Germany
22. e contents of an additional subgroup within the active main group or switch the illustration of the current subgroup you can do this easily using the Subgroups thumbnail strip The illustration shows all valid item numbers for the currently selected vehicle Clicking an individual item number in the illustration will highlight it in the ilustration and in the parts list tem numbers that are nat valid for the current vehicle appear in grey and cannot be clicked Print 8 Opens the print preview for the illustration shown Show illustration in separate window EJ Shows the illustration in a separate browser Window popups must be enabled in your browser The interactive link between the ilustratin and parts list remains intact Deselect all items F Deletes all markers set for items 7 Mercedes Benz WebParts Show hide details Hovering the cursor over an item number wil display the corresponding details from the parts list directly on the illustration only possible when the VIN has been indicated Pricing and other shopping cart data is also shown This selection will automatically be stored in your settings Zoom Enlarges or minimises the ilustration view In an enlarged view press and hold your cursor at any spot in the illustration and then move the mouse to display a different image section f the contents for a subgroup include several ilustrations the number range wil be shown at the bott
23. elements in WebParts whilst WebEPC data language refers to the contents in the fully integrated parts catalogue WebEPC Please note that the contents of the parts catalogue are only available in a limited number of languages 5i Mercedes Benz WebParts icum In the Quick start favourites section you can make decisions that impact the information and links displayed on your personal WebParts home screen These options include EPC browsing history Order history as well as Last used order templates The individual options can be combined as desired ic wnn Ba I cemtecertmet pes E Dinner Dosen Select your individual default setting for Order and delivery type and define the format that you prefer for the Export of order data For parts placed in your cart from the fully integrated parts catalogue WebParts automatically transmits the information on the vehicle identification number VIN you used to your authorised Mercedes Benz dealer as part of orders This makes it possible for your authorised Mercedes Benz dealer to perform plausibility checks when needed You can deactivate automatic VIN transfer at any time Hover your cursor over the cart symbol on any subpage and WebParts will show a brief overview of the current cart contents You can deactivate this shopping cart preview here NM f the contents of the fully integrated parts catalogue WebEPC are not available i
24. ems manual input or import Import list Imports an external parts Est see section Part items manual input or import Import from BPC Transfers a temporary BPC shopping cart see section Parts search in spate parts documentation for buses Print Opens the print view for the shopping cart Order type Type of order e g Immediate requirement or Stock order Can result in a different price depending on the agreement with your authorised Mercedes Benz dealer Selection will be added once you switch to the order process Delivery type Type of delivery e g Collection or Delivery Can result in additional charges depending on the agreement with your authorised Mercedes Benz dealer Selection willbe added once you switch to the order process Order all items Switches to the order process with all art items of the shopping cart see section Submitting and managing orders Part related functions in combination with the checkboxes that precede the individual part items various functions are also available in the taskbar of the shopping cart Select all Selects all part items Clear selection Deselects all previously selected part items Order selected items Switches to the order process for ordering all marked items of the shopping cart see section Submitting and managing orders Save as template Switches to template management and creates a naw order template for all marked part items Move
25. entering a vehicle identification number VIN or selecting a previously stored vehicle to show vehiclerelated parts information in the fully integrated parts catalogue WebEPC Or you can switch to the detailed WebEPC home screen or open the external Bus Parts Catalogue BPC here The Direct input box lets you enter known part numbers directly in the shopping cart import external parts lists or select one of your previously stored templates It campaign offers are available from your authorised Mercedes Benz dealer when you log in to WebParts they will be listed in the Offers box If no offers are available the third box will nat be displayed The parts search and selection processes will be described in detail in the following section Quick start personal favourites The information and links shown here can be determined according to your preferences With just one click you can go to the details of your recent EPC searches recent orders or recently used templates You can define the individual options in your personal settings and combine them as desired Mercedes Benz WebParts 12 Current offers At the bottom of the home screen you can view details on the two most recent campaign offers If no offers are stored for you at the time of your login you wil find a link to the interactive WebParts Guided Tour as well as the latest edition of the WebParts User Manual asa POF file 13 Mercedes Benz WebParts
26. entify alternate parts manually when needed For part items that are offered both as Genuine Parts and genuine remanufactured paris you will receive a separate note in the WebEPC parts list 19 Mercedes Benz WebParts Further information on genuine remanufactured parts can be found in and information art specific notes Due to the ongoing synchronisation af the WebParts shopping basket with the WebEPC parts list there can only be one Add to cart button for a unique part number for each parts ls If one and the same part number is listed several times for one item only the first parts list entry will appear with the Add to cart button if one and the same part number is referenced by several items in the parts list you will receive 2 note indicating the item number where the Add to cart will appear For certain part items certain additional data must be added when placing the item in the cart WebParts displays an additional dialogue in these cases once you have clicked the Add to cart button Twodigit ES1 code supplement May be required when entering quantities lengths and container sizes Fourdigit ES2 code supplement colours or equipment May be required when selecting parts with specific In both cases before selecting a code supplement make sure to evaluate the footnotes for the respective part items Mercedes Benz WebParts 20 3 2 Parts search in spare part docume
27. ery costs for instance or theft relevant part orders may require a separate permit Product features and tyre information Depending on the product category WebParls has various information on product features length height width and weight If the part number specified is a tyre you will see a note with the tyre labels according to the EU tyre labeling regulation 1222 2009 The following information is issued o Fuel efficiency class Wet grip class rolling noise class Noise measurement Tyre class E Mercedes Benz WebParts Replacement by successor products n light of the life cycle of Mercedes Benz Genuine Parts technical innovation material improvements or standardisation can result a successor product that replaces a part number Whenever you add a part to your WebParts shopping cart WebParts automatically searches for an available successor Ifa successor part is found for a part number you recorded it wil be shown directly as a shopping cart item should the originally entered part no longer be available The predecessor part number will be added below the part designation in these cases for informational purposes et moe E OE pee Parts without price information n certain cases WebParts cannot retrieve pricing information or a valid successor for a selected part Affected part items will be listed in the shopping cart without a price and can also be transferred to your Mercedes Benz
28. for your order Your authorised Mercedes Benz dealer can add you as a customer to any number of its branches Your dealer may also remove a branch as an order location for example if a different operation is closer to you geographically In this case your previous orders are not lost they will still be processed and shipped by your Mercedes Benz dealer The following changes will however occur When you select the branch in question you will be informed of the change in order permissions You cannot place any new orders with this branch Mercedes Benz WebParts 50 6 Personal and company settings In the Your account section you can administer your personal WebParts preferences and view the information stored for your company You cannot make direct changes to any information that is greyed out Please contact your Mercedes Benz dealer if you would like to modify this data Personal settings Personal settings that you specify will only have an effect on your user account The selected Time zone has an effect on the date and time settings in WebParts e mails WebParts automatically defines a time zone for users based on their browser settings Please change the displayed time zone manually if this automatic selection is incorrect When visualising information WebParts distinguishes between the application language and the WebEPC data language Application language refers to all operation and navigation
29. fore covering more advanced topics on the use of Mercedes Benz WebParts we want to introduce you to the technical requirements for the system and give you a general overview of the application structure design and settings 21 Techni l requirements Mercedes Benz WebParts is a web based application that communicates with a central application server via secure Internet connections For trouble free use of the system the following requirements must be met in your company Operating system browser PC with Microsoft Windows XP in combination with Internet Explorer 8 Firefox 22 or Chrome 28 Apple Mac with OS X 10 7 in combination with Safari 6 10 tablets with Android 4 14 in combination with Chrome or Firefox 10 Pads with iOS 64 in combination with Safari Cookies must be permitted JavaScript must be activated in your browser Popups must be permitted WebParts is not designed for parallel operation in multiple windows or index tabs Using multiple windows or tabs in a WebParts session can result in unforeseeable Internet Explorer version 8 which is still widely used does allow you to use all basic WebParts functions however there may be certain limits in terms of its visualisation Capabilities We recommend an upgrade to version 10 Network infrastructure Fast stable Internet connection As required Firewall permission for communication via port 443 HTTPS
30. g The offers are usually seasonal and valid for a limited time f offers are available from your authorised Mercedes Benz dealer when you log in to WebParts you will see a selection in the Offers showcase on the home screen This ensures that current offers and special prices are always visible and that you can achieve purchasing benefits for your company arm Direct input e Click one of the offer images or the corresponding brief description to switch to a detailed view of an offer By clicking Show all offers you can view the entre list of current sales campaigns for your Mercedes Benz dealer The offers shown are generally valid for all of your Mercedes Benz dealer branches Details for current offers In the detailed view you can view the detailed offer description the order type associated With the offer the validity period as well as the products included in the offer and their prices a yer is avaliable for an offer you can view it by clicking the button Download PDF document J Please note that Adobe Reader must be installed on your computer to view PDF documents Mercedes Benz WebParts a Click on the button Add to cart to place sales products in your cart The desired ordering quantities can be adjusted on the details page for the offer and in your shopping cart 35 Mercedes Benz WebParts 4 Shopping cart The WebParts shopping cart stores all information on the part items
31. if you are working with a model code this option will not be offered The current WebEPC fiter settings can be displayed or modified via the filter symbol T The default settings ensure that all parts lists displayed for the selected vehicle VIN are fitered as effectively as possible The option to deactivate individual fiters can lead to ambiguous entries in the parts lists and should therefore only be applied by experienced users Al fiter changes are temporary That means that the settings are only valid for active vehicle data A subsequent parts identification based on other vehicle data will automaticaly activate the standard fitter Description Displays the sales designation and model description for the current vehicle Clicking on Show major assembly details shows details for the major assemblies Installed in the Vehicle VIN If you are working with a chassis model code the details for all potentially installable major assemblies will be shown Search parts Enables searching for parts by part designation or part number in the current vehicle In both cases an asterisk can be used as a placeholder when defining the search term You can activate the option current group only to limit the search results to matches in the currently selected main group E Mercedes Benz WebParts Major assembly and group menu Once all vehicle data has been determined the major assembly and group menu will be shown below the vehicle det
32. ink will redirect you from any page to your personal home screen At the centre you can view the Mercedes Benz dealer with which you are currently placing your order If your Mercedes Benz dealer provides the option to order at different locations you can click the name of the dealer to switch branches All information displayed in WebParts always refers to the head office or branch shown here The calculator symbol indicates that WebPars is displaying your individual net prices for all items Click the symbol to switch the pricing information to tist prices In this case the calculator symbol will appear with a red x The selection will automatically be stored in your personal settings At the far right you can find the shopping cart preview The number of different products as well as the total quantity is always visible Move the mouse over the shopping cart symbol to display further details on the shopping cart contents Clicking on the cart will take you to the shopping cart page You can also submit an order directly from the shopping cart preview Parts search and selection From the home screen you can go directly to the vehicle elated parts search or place familiar parts scopes in your shopping cart WebParts provides three thematically distinct boxes to help you get started Specify by model Direct input Ofen n Mercedes Benz WebParts In the Specify by model box you can get started by
33. ith part number or designation with modular system with variant parts list RU 2 3 4 5 4 Select the vehicle model designation to go to the catalogue Catalogue search by part numbers and designations 2 3 4 Open the search function by part number or designation ay modular system or variant parts list SAA Enter part number designation modular system SAA change sequence number Enter designation only parts search Start search Cancel search Display search results Display application vehicle model designation Enter the designation or part number Select the input option designation part number Display possible matches Display matches in the picture chart and the parts list When the search is done in the menu bar possible matches are shown immediately in a picture chart Mercedes Benz WebParts 26 Catalogue search by part numbers and designations Susp 1 Open the search function in D om the navigation bar 2 Enter the part number 3 Enter the designation 4 Display the vehicle Ss model designation 5 Start search C 6 Cancel search 7 Clear fields 8 Display possible matches To selecta picture lick a part number x Mercedes Benz WebParts Overview of functions in the BPC Symbols in the navigation bar Main selection nics Jumps back to the vehicle selection Parts catalogue l ras Opens the pars catalogue selectio
34. lt view the WebParts shopping cart lists all important product and price information in a simple table Shopping cart standard view Ee mH nnee mans os Part number Unique part identification number Add remark Here you can add visible comments notes on an individual item for your authorised Mercedes Benz dealer Designation Part designation Return value Displays the estimated refund value for remanufactured part items Discount group Discount group assignment for part List price Indicates the gross list price Base discount Discount rate based an product discount group Promotion discount Added special discount when available Clicking the discount shown will open the associated offer Promotion Shows the offer validity for items in a sales campaign Clicking the validity will open the associate offer Net price Net price per part after all discounts Net prices may vary depending on the selected order method Quantity Number of parts ordered for a particular item Availability Indicates the availability for a part If your authorised Mercedes Benz dealer gives you the option to place orders with diferent branches WebParts will automaticaly check the inventories for all branches I one of the locations offers a better availability than the currently selected branch WebParts will show an additional symbol next to the 7 Mercedes Benz WebParts availability informa
35. n Shopping cart wento Displays the shopping cart Search P sun Launches the search for a picture part selection Back sus Goes back one level Forward gt w Goes forward one level Help Eva J Opens online help for the BPC Symbols in the menu bar posee am um ru Bp amen ee Docuit er Peon oi ae 99 soto ee LLL Eom Bom Symbols in the parts ist Rosen O Mammen p Feee ten norton Qi emmae Mercedes Benz WebParts 28 33 Part ms manual input or import The fastest way to record an individual part item is to enter the corresponding part number manually To add a new part to your shopping cart please enter the corresponding part number in the Direct input section of the WebParts home screen or the shopping cart Then press the Enter key on your keyboard to add the part number est put Emu JH deem Bees Brenta E Only use numerical digits when entering part numbers WebParts will automatically add the identifier for A object numbers The entry 2108800186 for example thus becomes 210 880 01 86 To make sure that the part numbers you specified actually exist and subsequently display the associated price data the system runs a cross check with the central WebParts database During this process all part numbers are also checked for possible alternatives as well as genuine remanufactured part variants In the Quantity field enter the desired order q
36. n your national language we recommend that the local parts designation from the WebParts cart also be displayed if available Mercedes Benz WebParts 52 When adding WebEPC items to the cart WebParts automatically adds the quantity documented in WebEPC to the quantity field When necessary you can always add parts to the cart with a quantity of 1 With the automatic suggestion of previously used VINs model codes and highlighting of your most frequently used WebEPC main groups WebParts gives you two convenient functions that require the automatic collection of user data If you do not want to use these functions you can deactivate data collection here It is also possible to delete previously collected data at any time with the button Clear history Corporate settings The selection of company preferences has an effect on all user accounts for a customer operation If your authorised Mercedes Benz dealer offers the option to place an order at different locations you can select a Default accepting branch The branch stored here will be automatically selected the next time you login 53 Mercedes Benz WebParts Professional anne parts ordering via Mercedes Benz WebPars is avaliable to approved vade Customers of Mercedes Benz Australia Pacfcsutorsed dealerships Ifyou are unsure tala particular parts design foturos and technical specifications are appropriate or your needs please ontact your prefered Mercedes Benz authored
37. ntation for buses Parallel to the parts search in the fully integrated parts catalogue WebEPC there is alsa the BPC the Bus Parts Catalogue BPC contains all Mercedes Benz buses Setra buses EvoBus minibuses and their major assemblies Parts identified with the BPC can also be conveniently added to the WebParts shopping cart Start the BPC search by clicking the button BPC Bus Parts Catalogue on the WebParts home screen or select the category WebParts Store in the main menu Speety by model e 1 In both cases WebParts will switch to your current shopping cart view while the external Bus Parts Catalogue is opened in a separate window or browser tab After you have identified the Genuine Parts you need in an external catalogue you can then add them to your WebParts cart with a single click Simply click the button Import from BPC J Ho Bee EER Beet e The following pages provide an overview of all BPC functions Please note that the part items selected in the BPC can only be imported by WebParts after they have been placed in the BPC shopping cart z Mercedes Benz WebParts bad Options for calling up the BPC Mercedes Benz WebParts 3 4 5 EI n EI Enter vehicle identification number Enter major assembly number Enter vehicle model designation Call up all major assemblies Call up all buses Call up spare part online model series 300 Call up spare part
38. nz WebParts please contact your Mercedes Benz partner or register online at https aftersales idaimler com mb webparts reg This manual was designed to explain the most important steps when placing orders for Mercedes Benz Genuine Parts with WebParts It is also intended to help you use all WebParts functions and optimise your work with WebParts Before getting started please take a few minutes to get an overview of all the functions which WebParts offers You will quickly discover Ordering Mercedes Benz Genuine Parts has gotten far easier L1 Your advantages at a glance Mercedes Benz Genuine Parts Part of your success Mercedes Benz Genuine Parts are specifically developed built and tested for the vehicles in which they are installed Together with excellent material quality and workmanship they are known for their longevity reliability dimensional accuracy and economy In short Mercedes Benz Genuine Parts are high quality products that you and your customers can always rely on Direct selection and easy ordering around the clock No matter whether you need Mercedes Benz Genuine Parts genuine remanufactured parts or genuine accessories With WebParts you can place your order when it suits you directly from your workshop Night or day seven days a week What s more with WebParts you have access to the fully integrated parts catalogue WebEPC Excellent transparent parts availability Your Mercedes Benz partner and our l
39. ogistics network offer unbeatable availability for the parts you need WebParts also allows users to get information on the availability and estimated provision deadlines for individual parts at any time Less effort more clarity foreseeable costs WebParts offers an optimal overview of active and planned orders and enables users to create and recycle order templates for regular requirements Both these advantages save time and increase clarity for your ordering department 3 Mercedes Benz WebParts In addition WebParts displays the individual terms agreed on with your authorised Mercedes Benz dealer Alongside gross prices discounts and net prices are also shown immediately This increases price transparency as well as reliability in ordering and improves expense planning With WebParts your parts costs are always under control Benefit from sales campaigns WebParts gives you 24 7 access to current sales campaigns Find out about special order prices or discounts and benefit from excellent rates in addition to all the advantages of Mercedes Benz Genuine Parts 1 2 From the order to delivery how it works Mercedes Benz Genuine Parts orders with WebParts consist of two basic components First your order as a WebParts customer and second the processing and execution of your order by your authorised Mercedes Benz dealer As a customer you locate the parts you would like to order e g in the fully integrated manufacturer parts cat
40. om right Click a number to go directly to the corresponding illustration Parts list The parts list displays all valid parts numbers in the subgroup for the currently selected vehicle If the contents of a subgroup include several illustrations the parts list shows only the displayed part numbers as well as possible adjacent items nat shown in the illustration Clicking an individual item number in the parts ist vill highlight it in the parts list and in tne istration Show highlighted parts only Reduces the items listed in the parts list to the entries highlighted in the illustration Show historic supersessions Shows when applicable documented predecessor parts for all items in the parts list This selection will automaticaly be stored in your settings Mercedes Benz WebParts 18 Some part numbers contain additional information For the exact identification of a part number in the case of ambiguous item entries the following information must always be observed in accordance with the vehicle data card Code information for passenger cars Special equipment components and modular system information when applicable for commercial vehicles Footnotes licking on the validity symbol ff wil display the exact description of the code special equipment components or modular system information Clicking the Footnote symbol will display the contents of the footnote Footnotes contain important information that
41. ompany In addition to the brief description and creation date you can also see which user created the template mu Select one or more templates using the checkboxes in the template overview to activate the following options in the taskbar Open Opens the detail view for the selected template templates can only be selected individually Select this option when you would lie to edit a template or simply place certain items it contains in your shopping cart Add to cart Click the cart symbol to add all tems from the order template to your shopping cart tems must be selected individually Delet Deletes the selected order template multiple selection possible at Mercedes Benz WebParts Detailed view for order templates Template details on B In tho detailed view you can edit an existing order template for example to add a new part number or to modify quantity details Enter a brief description of your template in the field Title Name This makes it easier for you to identify the template in the overview list To add a new part to an order template enter the associated part number in the input field Then press the Enter key on your keyboard to add the part number The updated parts list now contains the new part with the quantity I as well as the designation stored in WebParts Al changes to your template will always be stored automatically after pressing the Enter key
42. tion Hover your cursor over the house symbol to display the name of the alternate branch Sum Total based on the selected quantity for the individual item If you have added parts from the fully integrated parts catalogue WebEPC to your shopping cart you can call up the associated vehicle including the detailed catalogue view in WebEPC at any time using the linked catalogue symbol 1 4 2 Grouped view Shopping cart grouped view mo aa C mier o Lem m men nar ri mie moas 3 moane The visualisation of product and price and information in the groups view corresponds with the default view of the WebParts shopping cart Unlike the default view the parts you add are automatically sorted according to their origin With link to vehicle Catalogue search with VIN Catalogue search with model code Without link to vehicle Mercedes Benz WebParts 38 Direct input Special offer Template Fie import The groups view is especially recommended when you have searched for parts for different vehicles in the fully integrated parts catalogue WebEPC and placed them in your shopping cart In such cases WebParts provides a separate list af all parts per vehicle The VIN or model code used for the search is the default sorting criterion To facilitate the link to a specific job in your company you can also assign customised description for each vehicle el
43. uantity for each item and use the option Add remark to send item specific remarks or an explanation to your authorised Mercedes Benz dealer You can use the delte symbol x to remove individual shopping cart items at any time m Mercedes Benz WebParts Import parts lists If you manage external parts lists outside of WebParts for occasional updates to your own stock you can import them on the WebParts home screen or directly to the shopping cart with the Import list button Drest rp D ER meeeee meneseentne E After clicking Import list in the next prompt select the file that you would like to import from your computer hard drive Here you can choose from the Microsoft Excel formats xls xlsx as well as the EPC shopping list format xfr To create an import template in one of the available formats switch to the category Order history and open the details view for a previous order In the taskbar of the details view select the option Export to download the corresponding file Mercedes Benz WebParts 30 34 Working with order templates You can create order templates in WebParts for Mercedes Benz Genuine Parts that you need on a regular basis This makes it easier and quicker to place regular orders to refresh your own stock Information and function overview Aner selecting the module Templates under Your account you wil first see an overview ofall order templates created for your c
44. ur authorised Mercedes Benz dealer added a comment during order processing Mercedes Benz WebParts 48 List of all item data for the order Iter eral ist of order items Part number Designation Unique identification number for the ordered part as well as its designation Return value Displays the estimated refund value for remanufactured part items RG Discount group assignment for part List price Indicates the gross list price Base discounts Discount rate based on product rebate group Promotion discount Additional discounts granted when applicable Offer Shows tho offer duration for reduced products Net price Net price per part after all discounts Quantity Number of parts ordered for a particular item Availability Indicates the availability of the corresponding part Sur otal number of parts ordered far an item Sum of list prices Total sum of the ist prices for all order items Discounts Total sum of price discounts for all order items Total net price Total sum of net prices for all order items Deliver splays the delivery costs forthe order only visible when delivery costs apply VAT Total price Order total based on the net prices of all order items plus delivery costs and value added tax VAT when applicable 49 Mercedes Benz WebParts 54 Modification or removal of a dealership operation Asa customer at least one dealership operation is available
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