2844 Thermal Printer User`s Manual
Contents
1. Printer Operation continued 1 Verify that the labels are the correct type Check that the roll is loaded with the di rect thermal side facing up Clean the print head with cleaning pen Ensure top cover is locked closed Printer appears to be working media is being fed out but nothing is printed Clean the print head with cleaning pen Adjust print speed darkness in software Printing is faded or poor Check the media and verify that print quality surface is facing up Check the correct combination thermal transfer ribbon and media are in use iS ie Se 1 Perform AutoSense gap sensor adjustment on page 8 Pri 2 Label caught on print head rints only partial label or epee label 3 Top cover is not properly latched 4 Possible software problem Check the printer memory configuration Refer to the EPL2 Programming manual 1 Perform AutoSense gap sensor adjust ment on page 8 2 Possible problem with label stock Use Printing stops and STATUS only approved labels and tags indicator lights ORANGE or 3 Possible label jam RED 4 Insufficient memory for label size Check the printer memory configuration 5 Possible software problem Refer to the EPL2 Programming manual 24 980348 001 Rev A Appendix A Troubleshooting Troubleshooting Media Handling Problem Solution or Reason Label Dispenser 1 Make sure label taken sensor is on 2 The label taken sensor is2. Label Taken Sensor Optional Dispense Bar Optional Tear Bar te Media Roll Holders Media Guides Guides Adjustment Media Sensor Label Taken Sensor Optional Dispense Bar Optional Installation and Operation Installation The following steps will guide vou through the installation of the printer and software Step O Attach Power Supply To The Printer Power OFF Plug in Power Module Plug in Power Cord Plug Power Cord into a Suitable AC Outlet See the SHOCK HAZARD WARNING on page V 4 980348 001 Rev A Installation and Operation Step O Attach Interface Cable Serial para re 4 en O gt Sk se Universal Serial Bus USB i See Appendix A for cable wiring information 980348 001 Rev A 5 Installation and Operation Step O Load Media Open Cover 3 q q 980348 001 Rev A Installation and Operation Load Media continued Remove the outside length of media g For more infor 4 Y mation on media preparation refer to Appendix A 7 N J V A Install Roll A Note Find the instructions for preparing media in Appendix A Close Guides to the Width of the Media Note When using linerfree labels adjust the guides to the widest position 980348 001 Rev A J Installation and Operation Load Media continued C Release Cover MOVIE P
3. Using Options Step Install Supply Roll Thread Ribbon Through Carriage Press onto Hub Align Notches onto Hub Spokes 980348 001 Rev A 15 Using Options Step O Install Take Up Core Press onto Hub Align Notches onto Hub Spokes 1 6 980348 001 Rev A Using Options Step O Tighten Ribbon Attach Ribbon to Take Up Core Note Use the adhesive strip on new rolls otherwise use tape Remove Slack From Ribbon When using ribbon make sure vou also use thermal transfer media 980348 001 Rev A 17 Using Options Adding a New Ifribbon runs out in the middle of a printjob the Transfer Ribbon indicator lights orange and the printer waits for vou to add a fresh roll Keep the power on as vou change ribbon Open the top cover then cut the used ribbon so you can remove the cores Load a new ribbon roll refer to the previ ous procedure if necessary Close the top cover Press the Feed button to restart printing Replacing a To remove used transfer ribbon cut the ribbon Partially Used from the take up roll Remove the take up roll Transfer Ribbon and discard used ribbon Remove the supply roll and tape the end of any fresh ribbon to pre vent it from unwrapping When reinstalling a partially used supply roll tape the cut end onto the empty take up roll Cut Used Ribbon from Supply Push Supply Roll Out 1 O 980348 001 Rev A Using Options Using the Label Dispenser Open
4. Note This step applies to thermal transfer printers Close Cover O 980348 001 Rev A Installation and Operation Step AutoSense Media Gap Sensing Perform this procedure when loading a new roll If your printer has the label dispenser option turn OFF the label taken sensor Power OFF Hold Feed Button Power ON NO 980348 001 Rev A Installation and Operation AutoSense Gap Sensor Adjustment continued When Indicator Flashes Release Feed Button Printer Advances Media and Prints a Status Summary UKQ1935 16V3 21 Serial port 96 N 8 1 _ Note Printer e ge buffer size 1032K diagnostic dump mode Fmem 000 0K 016 4K avl Gmem 000K 0593K avl Emem 000K 0593K avl 18 0 001 ry S2 D10 R016 000 ZT UN q800 001225 026 Option 04 08 13 now in DUMP Tap Feed Button gt To Begin Normal l Operation Note Printer prints out of DUMP o x N S DS ss RES WTA TN RS SR If the indicator remains orange or red see the troubleshooting steps 1 O 980348 001 Rev A Installation and Operation Step O Install Software Start your computer and follow the installation instructions on the compact disc CD 980348 001 Rev A 1 1 Installation and Operation Operation Programming Commands Printer Driver Thermal Printing Direct or Transfer Replacing Supplies 12 The following infor
5. Door Switch On the Label Taken Sensor Remove Several Labels Push Liner Through Slot Close Door Close Top Cover and Press Feed Button 980348 001 Rev A 1 9 Using Options Using Fan Fold Media Insert Media Adjust Holders to Width of Media Tighten Screw use a small Phillips driver 1 N ES a gt 4 Adjust Guides to Width of Media 20 980348 001 Rev A Using Options Using the Printers that have a bezel with a motorized Media Cutter blade can dispense one or more forms that are 980348 001 Rev A then automatically cut from the media supply This option cuts through continuous paper from rolls and liner between labels The media can be up to 0 0055 inch 0 095mm thick 1 12 inch 28mm to 4 25 inches 108mm wide and at least 0 75 inch 19 1mm long The den sity of media can be up to 120 grams meter Blade life is 1 000 000 cuts Use the OC command to activate the cutter and the Q command to set the form length and gap distance See the EPL Z programmer s manual 21 Clearing the If the blade cuts through labels adhesive can Media Cutter jam the cutter Turn OFF O printer power and unplug the power and interface cables before clearing the cutter Keep the cutter dry Never use any solutions or solvents to clean the blade M After removing debris plug in the power and interface cables turn on the printer then test for normal operation
6. blocked or dirty Remove any scraps or dust Continuous media may be set Verify form length setting through program ming Q command See the EPL2 pro grammer s manual Printing continues between 3 labels 1 Verify the guantity has been correctly Prints one label and stops set Cutter Operation Blade cuts through labels instead of cutting liner between labels Verify form length setting through pro gramming Unplug power and interface cables Use Media jammed in cutter tweezers to remove scraps from cutter opening Use programming C command to cycle cutter several times without media to perform a self cleaning See the EPL2 programmer s manual Cutter must be replaced Media fails to cut direct thermal paper or label liner 980348 001 Rev A 25 Appendix A Troubleshooting Serial Interface The figure below displays the cable wiring Cable Wiring required to use the printer s KS 232 serial interface Host 8 9 DB 9 Printer Pin Pin 7 5 Volts TxD RxD N C GND RDY N C RDY N C WO 00 IND U RR W M Female DB 9 to Male DB 9 Cable P N 300017 006 6 or 300017 010 10 Host DB 25 DB 9 Printer Pin Pin 8 1 5 Volts TxD gt RxD N C GND RDY N C RDY 22 9 N C Female DB 25 to Male DB 9 Cable P N 300018 006 6 N CON D UI B W M 5 volts at 150 mA for external device e g KDU or scanner 26 980348 001 Rev A Appen
7. 8 14 Using the Label Dispenser aoa a a 19 Using Fan Fold Media a a aaa a 20 Using the Media Cutter 21 Appendix A Troubleshooting 23 Serial Interface Cable Wiring 0 0 000 27 Parallel Interface Cable Wiring aaa 28 Universal Serial Bus USB aaa a aaa a a a a 29 Cleaning the Print Head 30 Cleaning the Platen 0 0 00 31 980348 001 Rev A VI 980348 001 Rev A 980348 001 Rev A 1 Installation and Operation This section provides information on the installation and operation of the printer The printer is a low cost desktop thermal printer The printer is specifically designed for printing labels tags or continuous receipts with or without bar codes from any DOS Win dows or ASClI based compatible host There are two models of the printer TLP LP Direct thermal and Direct thermal printing thermal transfer printing Installation and Operation Unpack Your Printer Software and Documentation Sample a Cleaning Labels Ca GG Know Your Printer Cover Releases Status Feed Power Power Interface Indicator Button Switch Receptacle Connectors 2 980348 001 Rev A 980348 001 Rev A Installation and Operation Ribbon Sensor Tear Bar Supply Ribbon Hub Take Up Ribbon Hub Ribbon Take Up Gear nt Top Cover Lock Media Roll Holders Media Sensor Guides Adjustment Media Guides
8. Thermal Printer User s Manual 4 a f iz E Po s j MA r ka ye Tv h Ty A 2844 pao o T a QN Zebra Zebra Technologies Corporation User s Manual No 980348 001 Rev A 2001 Zebra Technologies Corporation I 980348 001 Rev A FOREWORD This manual provides installation and operation information for the LP 2844 and the TLP 2844 series printers manufactured by Zebra Technologies Corporation Camarillo California COPYRIGHT NOTICE This document contains information proprietary to Zebra Technologies Corporation This docu ment and the information contained within is copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra Technol ogies Corporation While every effort has been made to keep the information contained within cur rent and accurate as of the date of publication no quarantee is given or implied that the document is error free or that it is accurate with regard to any specification Zebra Technologies Corporation reserves the right to make changes for the purpose of product improvement at any time TRADEMARKS LP 2844 and TLP 2844 are service marks of Zebra Technologies Corporation Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders LP 2844 and TLP 2844 Thermal Printers E
9. Zu 980348 001 Rev A Appendix A Troubleshooting STATUS Indicator Solution or Reason Does not light after turning ON printer 1 Check power connections from A C outlet to power supply to printer Check that media or ribbon is present Blinks GREEN Blinks GREEN RED RED Lights ORANGE Lights RED Blinks ORANGE 1 1 Power up failure 2 o Operator has paused the printer during Printer receiving data through interface Signal to begin AutoSense after turning ON printer Release the FEED button a batch job Tap the FEED button to continue Ribbon is out Reload a new supply The optional cover open sensor is ac tive Press top cover to close and lock Printer has a syntax or command error Check program and resend print job Firmware download in process Indica tor lights red then green Media is out Reload a new supply Printer ready to receive flash program ming during firmware download Lights GREEN but printer will not print Printer Operation 1 2 Check that labels are correct B O Check that transfer ribbon is correctly Check interface cable connections from computer to printer Make sure top cover is locked closed Verify media has print surface up for printing routed and has the ink side out for ther mal transfer printing 980348 001 Rev A 23 Appendix A Troubleshooting Problem Solution or Reason
10. dix A Troubleshooting Parallel Interface The figure below displays the cable wiring Cable Wiring required to use the printer s Centronics parallel interface DB 25 Centronics HOST Pin No Pin No PRINTER STROBE 1 1 STROBE DATA 0 2 5 5 2 DATA 0 DATA 1 3 2 3 DATA 1 DATA 2 4 5 gt B 4 DATA 2 DATA 3 5 7 gt 5 DATA 3 DATA 4 6 gt 6 DATA 4 DATA 5 7 5 7 DATA 5 DATA 6 8 8 DATA 6 DATA 7 9 2 9 DATA 7 ACK 10 amp 10 lt ACK BUSY 1 411 BUSY PAPER ERR 12 lt 9 HD 12 PAPER ERR READY 13 lt __ 413 READY INIT 14 0DV32 2 14 INIT ERROR 15 lt 15 lt 4 ERROR N A 16 16 N A N A 17 17 N A N A 18 18 lt 5V SIG GND 19 lt _ 49 SIG GND SIG GND 20 lt gt 50 SIG GND SIG GND 21 lt _ gt 21 SIG GND SIG GND 22 lt gt SIG GND SIG GND LIS 53 SIG GND SIG GND 24 lt gt 4 SIG GND SIG GND 25 lt gt 55 Female DB 25 to Male Centronics Cable 5 volts at 300 mA for external device e g KDU or scanner 980348 001 Rev A 27 Appendix A Troubleshooting Universal Serial The table below provides the contact terminat Bus USB ing assignments by number and electrical value for the cable connectors Contact Number Signal Name ai 1 VBUS 2 D 3 D 4 GND Black Shell Shield Drain Wire You can refe
11. ides and rollers inside the printer causing the label to peel off from the liner and jam the printer Permanent damage to the print head may result if a non approved ribbon is used as it may be wound incorrectly for the printer or contain chemicals corrosive to the print head Approved supplies can be ordered from vour dealer gt RELOADING HINT If labels or ribbon run out while printing DO NOT turn the power switch OFF 0 while reloading or data loss may result The printer automatically restarts after you load a new label or ribbon roll gt STATIC DISCHARGE The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device DO NOT TOUCH the print head or the electronic components under the top cover gt THERMAL PRINTING The print head becomes hot while printing To protect from damaging the print head and risk of personal injury avoid touching the print head Use only the cleaning pen to perform maintenance 980348 001 Rev A TABLE OF CONTENTS Installation and Operation 0 1 Unpack Your Printer 4 4 5 4 84 4 EA 54 b n 2 Know Your Printer sa oaa FERE Sa 2 Installation o o a 4 AutoSense Media Gap Sensing 9 Operation s 555888 0082283080806505 5800 0 552 12 Using Options u 13 Using Transfer Ribbon 0 00
12. mation helps vou get the most from your printer You must use programming to control many of the printer s functions See the EPL Z program mer s manual for details For example the Q command controls form lenath and gap The printer driver provides a convenient control to improve print quality For example Print density darkness is affected by the heat energy density setting applied and by the print speed Changing both Print Speed and Density may be required to achieve the desired results You must use the correct media for the type of printing vou require When printing without a ribbon you must use direct thermal media When using ribbon vou must use thermal trans fer media The printer s ribbon sensor detects motion of the supply spindle When replacing media or ribbon do not turn off the printer or data loss occurs The printer auto matically resumes printing after vou load new supplies 980348 001 Rev A Using Options 2 Using Options This section provides information on the printer s optional features e thermal transfer printing e label dispenser e fan fold media e media cutter 980348 001 Rev A 1 3 Using Options Using The TLP printer supports both direct thermal Transfer media chemically treated to darken when Ribbon heated and thermal transfer media accepts wax and or resin transferred off a ribbon Step O Prepare Ribbon Pull Adhesive Strip Free 1 4 980348 001 Rev A
13. r to the Universal Serial Bus Speci fication for details regarding this interface 26 980348 001 Rev A Appendix A Troubleshooting Cleaning the When vou load new media vou can also clean Print Head the print head Turn OFF O the printer before performing this procedure Rub Cleaning Pen Across Dark Area Of Print Head Wait One Minute Before Closing Printer Do Not Clean Roller With Cleaning Pen 980348 001 Rev A 29 Cleaning the The platen over time picks up adhesive and Platen dust which requires occasional cleaning To follow these steps you require a clean lint free cloth lightly moistened with isopropyl alcohol Turn OFF O the printer before performing this procedure Gently Wipe Top of Platen Advance Platen One Sixth 1 6 Turn about 60 Repeat Steps Until Platen is Clean Let the platen dry for at least one minute before loading media 30 980348 001 Rev A Appendix A Troubleshooting Preparing Media During shipment the outside length of media Paper and Labels may become dirty when handled or dusty when Before Loading stored A preparation before loading media makes sure both the print head and platen stay cleaner for more time Label Rolls Find the tape and pull off both labels held by the tape Tag Stock Rolls Find the tape and detach the bottom tag You must avoid dragging adhesive or dirty AN media between the print head and pla
14. ten Such an occurance damages the print head and is not covered under your warranty 980348 001 Rev A 3 1 980348 001 A
15. uropean Council Directive Compliance to Standards 89 336 EEC EMC Directive EN 55022 B 1998 RF Emissions control EMC Directive EN55024 199g mmunity to Electro magnetic Disturbances 92 3 LEE EMC Directive EN 61000 3 2 Harmonic Emissions 92 31 EE EMC Directive EN 61000 3 3 Voltage Variation EN 60950 1991 CB Scheme A1 A2 A3 Ad Safety FCC DECLARATION OF CONFORMITY FC Models LP 2844 and TLP 2844 conform to the following specification FCC Part 15 Subpart B Section 15 107 a and Section 15 109 a Class B digital device Supplemental Information This device complies with Part 15 of the FCC Rules Operation is subject to the following Two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class B requirements Cet equipement est conforme a ICS5 003 classe B de la norm Industrielle Canadian 980348 001 Rev A III SHOCK HAZARD WARNING The printer and power supply should never be operated in a location where either one can get wet Personal injury could result gt MEDIA AND RIBBON WARNING Always use high quality approved labels tags and ribbons If adhesive backed labels are used that DO NOT lay flat on the backing liner the exposed edges may stick to the label au
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