your user guide (PDF 2.02 MB)
Contents
1. a Hiem ey ocr pode Ako J abet gel waa Sock Per Figure 3 Log in to Sympatico Mail 34 Sympatico Email and Online Tools 3 Log in using your email address and password Figure 4 Sign In bo Sarai HG iD Saree ney mea sas and peered CE Saree ory al a O Aimar ack ar my Hal a and parer ang enhanced criy I Waka Live ID Wars i Wiee Live KN ad Meray Miidu asia TET Figure 4 Sign in to Sympatico MSN 4 Click the Mail tab to display your emails Figure 5 bess Ng a Ka Ba iang aa Kapa a OP ee aa ee Md Sympatico Mail BiR ma Camia Contes Figure 5 Sympatico Mail The Sympatico Mail service also gives you access to enhanced email protection with Junk Email Guard and Email Virus Scan Junk Email Guard Junk Email Guard makes sorting through your incoming email much easier It automatically monitors your incoming email and learns what you think is unwanted junk also Known as spam and what is not It allows you to customize the level of Junk Mail Filtration as well as review email that is being directed into your Junk Mail folder Important We recommend checking your Junk Mail folder at least once every 5 days to see if any wanted email is being inadvertently sorted into the Junk Mail folder Sympatico Email and Online Tools 35 rr a Aumag yunoosy abeueyy xapuy2. Home Network Settings SSID Wireless Channel Wireless Encryption Security Key Home Network Administrator Username Home Network Administrator Password See page 10 to learn more about modifying your home network settings Table of Contents Installing your Sympatico Internet Service 3 Setting up your Hardware a 4 Technical Support 2 22 X a 7 Modifying your Home Network Settings 10 Introduction to Wireless ccccecceeeeeceeeeeeeeeeees 22 Managing your Sympatico Account 31 Email and Online Tools 2 2 2 aa 33 Security and the Internet X 40 Tips amp Troubleshooting XU 45 Using Dial Up Access aaa 49 U Installing your Sympatico Internet Service Before you Begin 1 Please disable any anti virus or firewall software and close any open applications before continuing with the installation Most anti virus and firewall programs will have a small icon in your system tray on the bottom right hand corner of your desktop computer screen If you are unsure what your application icon looks like try holding the mouse pointer over the different icons and the name of the application should appear Figure 1 Once you have identified which icon is for your anti virus and or firewall program right click it and select the option that disables
3. When the wireless feature is turned on your wireless software should run automatically If not double click the wireless program s small icon in your system tray or manually run the program via the Start menu Programs then Your Software Name Alternatively your wireless adapter s software may be located in the Control Panel You will use this software to set up a profile to connect wirelessly Once you have saved a profile it will connect automatically every time Navigate through the software to find a listing of available Introduction to Wireless networks There may be a button called Available Networks or Scan all Available Networks Click this button Your wireless adapter will now search for all available networks within range Your Network Name SSID should appear If it does please proceed to the next step If your network name does not appear follow these suggestions a Are you within range Try moving the wireless home networking modem closer to the computer while trying to connect b Try rebooting your PC with the wireless adapter switch turned on c Have you changed any of the Advanced Settings on the modem For instance broadcast mode may be disabled d Is the Wireless light blinking on the modem If the Wireless light is not blinking wireless access may not have been correctly enabled e If you still have your Ethernet cable connected disconnect it and try again You will now need to enter your WEP k
4. ssaa O onu sumas NH AJIpo y woddns ya l peysu Index Dial up Troubleshooting security Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support Install N Network Interface Card 46 O Online games 19 Online Tutor 8 P Parental Controls 43 Password 3 R Roaming 49 S Security and the Internet 40 44 Setting up your hardware 4 6 Spyware 41 SSID 22 Surge protector 6 Sympatico Mail 33 Sympatico Security Services 40 44 Sympatico software installing 3 System Requirements 4 T Telephone filters 4 5 46 Tips amp Troubleshooting 45 48 U USB cable vs Ethernet cable 47 User ID 3 52 Index V Viruses 40 Virus scan 36 W Webmail 34 35 WEP 22 Windows Live ID 33 Windows Live Messenger 37 Windows Live Spaces 37 38 Windows Vista 29 30 Wireless adapters Configuring 23 30 Wireless home networking 22 30 Wireless home networking modem Configuring 10 19 Restarting 20 21 Wireless home networking terminology 22 23 Wireless interference 22 23 WPA PSK 17 18 Index 53 xapu dn jeig Bunooysajqnos Aumas sool 9 IEW juno22y abeueyy 53 2J1MA O OJJU sbunjag NH Apo ywoddng ypaL l jesu
5. AES supports a private key algorithm that ranges from 128 to 256 bits 2 Type a key in the Shared Key box The shared key is used to generate a dynamic encryption key for gateway security 3 Type a numeric value in seconds of the time lapse in changing the key in the Group Key Renewal box Note The minimum time value is 30 Modifying your Home Network Settings 17 sumas NH Apo Woddng ya l peysu x pu dn jeiq Bunooysajqnos Munsag sool 9 IEW juno23y abeueyy ssaa O ONL Modify HN Settings Tech Support Install Index Dial up Troubleshooting Security Email amp Tools Manage Account Intro to Wireless 4 Click Next 5 Click Finish to confirm the settings then click Finish again to return to the Main Menu How do I check if my home network is working properly This option presents a status display of all the current connections associated with your wireless home networking modem Figure 8 Each connection s status is indicated by colour text and a graphical indicator as shown in the example below What can do here Heidi zy L TEN a E maj Dara Sai hra arier ziu F Ea Baer tf a dal Paa ihe apiti Firei H a a AA e EAE e e M EL Hra cha Po il y Pitu Pear be REBECA Hs Ls i bestia r He Fr aaa eg eee GLE e e a e e EL mi Figure 8 Status Screen Network Connection Indicates the status of the physical connection to your telephone jack Sympatico Internet Con
6. Type your 26 hexadecimal character WEP key in the Security key or passphrase text box Figure 6 Do not cut and paste it from another window Uo a TapE Pat Paanan pini kok cer pa ber Ha Ta ia a kai BA SSS GS pe a a ey i aa Naba Na ng mik magba pirga Paa ap maga ili rayon CAT ag 6 Network security key Click Connect You are connected to the wireless network Figure 7 Figure 7 Successfully connected Introduction to Wireless Managing your Sympatico Account My Bell Profile Bell is making it easier to manage all your accounts online From now on when you log in to My Bell not only do you have the ability to manage your Internet account but the entire site becomes instantly tailored to you To log in you will need a My Bell username and password that can be created at www Bell ca MyInternet Once your My Bell profile is created you can record your username and password on the inside cover of this guide My Internet Service Using your My Bell username and password you can log in to the My Internet Service section of Bell ca This area empowers you to manage your Sympatico account For instance you can e View your current and past bills online e Update your payment information contact email address and passwords e Create a main Sympatico email address and additional addresses e Subscribe to and download additional services e Order additional filters and CDs e Upgrade your Sympatico Internet se
7. a Are you within range Try moving the wireless home networking modem closer to the computer while trying to connect b Try rebooting your PC with the wireless adapter connected and turned on c Have you changed any of the Advanced Settings on the modem For instance broadcast mode may be disabled d Is the Wireless light blinking on the modem If not wireless access may not have been correctly enabled Introduction to Wireless e If your wireless adapter has any indicator lights they should be flashing when trying to connect or search for networks If these lights are not flashing there may be a problem with your adapter Please contact the wireless adapter s manufacturer for product support You will now need to enter your WEP key Your key is 128 bit encryption preshared You may need to select this level of encryption from a drop down menu Type in this key do not cut and paste it from another window Also do not use the passphrase option if available If there is an option to save your profile please do so and if there is an option to always connect with this profile select it You can save this profile with the name of your choice This will not affect the SSID name you selected earlier The software will now attempt to connect using this profile You should now be connected and your connection strength may show in the wireless software window Ill Wireless Adapters Using Windows XP s Wireless Utility N
8. click How do configure the wireless features of my home network or change existing wireless settings from the What can I do here section From the new screen ensure that Yes Enable wireless now is selected and click Next in the bottom right corner Select the Channel you want to use from the drop down box and click Finish Select Finish from the Your settings have been saved screen Your modem will now reboot with the new settings Configuring your Computer to Work Wirelessly In this section you will follow steps to access the wireless home networking modem wirelessly with your computer Before you begin Please ensure you have completed the following e You have successfully completed the initial installation of the modem using the Activation CD e You are able to connect to the Internet when using the provided Ethernet or USB cable e You have enabled wireless access this step would have been completed during the initial configuration of the modem Have your SSID and Encryption Key readily available as they will be required during this setup Introduction to Wireless 23 sumes NH ANpoy ywoddns y33 peysu ssaa 0 anuj x pul dn jeiq Bunooysajqnos AUN Soo 9 pew juno23y abeueyy Modify HN Settings Tech Support install Intro to Wireless Index Dial up Troubleshooting Security Email amp Tools Manage Account e f you did not enable wireless access during the initial setup please
9. yoddng ya jesu sbumas NH Ajipo y xapuj dn jeiq Gunooysajqnos Mumag 5 00 39 IEW juno03y abeuepy s52 2J M 0 ou e 128 bit This option offers 128 bit encryption This is the minimum encryption level recommended for most applications e WPA PSK Wi Fi Protected Access WPA security changes encryption keys after a specified amount of time Tech Support Install Note The Wireless Home Networking modem has a default 128 bit Encryption Level This is the minimum encryption level recommended for most applications Modify HN Settings 6 You may select or deselect the Enable SSID Broadcast option Selecting this option makes it easier to configure your wireless adapters 7 Click Next If you have selected NONE as your encryption level not recommended 1 Click Next 2 Click Finish to confirm the settings 3 Click Finish again to save the settings and return to the Main Menu 14 Modifying your Home Network Settings index Dial up Troubleshooting Security Email amp Tools Manage Account Intro to Wireless If you have selected 64 bit or 128 bit as your encryption level default 128 bit encryption level WEP security offers the same security offered by a wired LAN with encrypted packets This option offers either 64 bit or 128 bit encryption depending on the level you have selected This section assumes you currently have one of the Wireless Security Configuration windo
10. 553 2JIM O OJJU sbumae NH Apoy woddne ypaL jesu s 00 9 EW dn teia bunooysajqnos Manage Account Intro to Wireless Modify HN Settings Tech Support Install Email amp Tools Index Dial up Troubleshooting Security Email Virus Scan In addition to scanning incoming email for viruses Sympatico Mail reduces the risk of infection by scanning and cleaning your outgoing email as well For assistance on creating and managing your Junk Mail folder or for any other email options click the Help link in the Sympatico Mail interface for more information Creating Sympatico Email Addresses With your Sympatico Internet service you receive one main email address and up to 10 additional email addresses at no extra cost For more information on how to create your email accounts simply log in to My Internet Service at www Bell ca Mylnternet using your My Bell profile Calendar Never miss that important appointment again With your subscription you now have access to an online calendar where you can store all your appointments Figure 6 Customize the calendar to send yourself reminders or share your calendar with friends and family for those important meetings To access your calendar log in to your Sympatico Mail as outlined in Access Your Email With Sympatico Mail at www sympatico msn ca on page 34 and click the Calendar tab For assistance and instructions on adding new appointments calendar sharing o
11. Disc Optimizer which eliminates useless files that clog your hard drive and result in slow downs By deleting your computer s temporary Internet files cookies cache run commands history and recently viewed documents as well as permanently deleting files in your recycle bin it enhances your privacy making this information unavailable to snoops It also gives you back valuable hard disk space 42 Security and the Internet Sympatico Disk Optimizer service also includes e Back up and restore functionality allowing you to back up your data to an alternative safe location such as a writeable CD or external hard drive e Scanning and correction of problems caused by invalid entries references and links in Windows e Improved and faster access to the files on your computer by defragmenting it e Scheduled tune ups to help your system consistently perform at its peak Complimentary services available to all Sympatico customers W Parental Controls What is the threat While the Internet offers several beneficial opportunities for children it also presents many dangers The Internet is host to many web sites that may be inappropriate for your children and teens There are also Internet predators that target the youth through the use of chat rooms and instant messenger How do Sympatico Parental Controls protect my child Parental Controls are content filtering tools designed to protect children from accessing inappropriate s
12. Mail and MSN Calendar My Page Windows Live Messenger and Windows Live Spaces This single sign on lets you share your information such as contacts across the different tools and services Figure 1 kal Sign In Figure 1 Windows Live Sign In Sympatico Email and Online Tools 33 yunon abeueyy 893 2JIM O OU sumes NH Apoy ywoddng wal peysu s001 3g pew x pul dn jeiq SunooysajqgnoIL Ajunag Install Modify HN Settings Tech Support to Wireless Email amp Tools Manage Account Intro ty Dial up Troubleshooting Securi Index Access your Email with Sympatico Mail at www sympatico msn ca Sympatico Mail gives you all the features and functionalities you are accustomed to when using email software such as Microsoft Outlook Express without the need to set up and configure software Since no email application is needed you will never have to worry about experiencing software related issues when accessing your email Sympatico Mail allows you to access your email when you need it wherever you may be at work out of town or at home It s simple and easy to use 1 Visit www sympatico msn ca and click the Sympatico Mail link Figure 2 rag peed ae ara Terres PP Figure 2 The Sympatico Mail link 2 Type your Sympatico email address and click the OK button Figure 3 Log in to Sympatico Mail EO Pea pA po ene eed aie ee es he eH Naa toner Dang pir 2p ga
13. only connect the USB cable when asked to do so by the software 5 Power Cord Connection a Connect your DSL modem s power supply to the DSL modem and then plug the other end into a surge protected power bar not provided b Make sure that the modem and computer are powered on 6 Verify the modem lights Once you have completed the installation steps and turned on the modem verify the lights on your modem The following lights should be lit depending on which setup Ethernet or USB you have completed Ethernet Power Ethernet and DSL lights all need to be lit USB Power USB and DSL lights all need to be lit Surge Protector You must ensure that the Bell modem is connected to a surge protector such as a power bar In fact the power cord for the modem is the ONLY connection that should be connected to a surge protector DO NOT run your telephone cable through a surge protector as this will cause interruptions with your Sympatico Internet service The telephone cable should always be connected DIRECTLY from the wall jack to the modem 6 Installing your Sympatico Internet Service Technical Support Bell offers free desktop and online support tools with just a click of a button at no extra cost These tools provide the functionality to resolve most common Internet related issues via automated solutions and online support resources 24 7 Internet Check up M Internet Check up from Bell is all about f
14. srcicatica i ive Ee ee eer eS mi rs ie Ro ma Ne SA am mad badi by angen aa Figure 9 Quick Setup Screen The application is moved to the list on the right 2 Repeat step 1 until all preferred applications have been enabled If the preferred application is not in the Available Applications list you can click the Configure a specific application link For more information on editing these entries please refer to the Wireless Home Networking Advanced Features Guide You will find this guide on the Activation CD The file is called Advanced Features Guide pdf Modifying your Home Network Settings 19 yoddns ya peysu sbumas NH Ajipo y xapuj dn jeiq Gunooysajqnos Mumag 5 00 39 JEW juno03y abeuepy ssaa 0 Oqu Modify HN Settings Tech Support Install Index Dial up Troubleshooting Security Email amp Tools Manage Account Intro to Wireless How do I restart my home networking modem or reset it back to the original factory settings Selecting this option takes you to the System Reboot screen Figure 10 The Reboot feature offers two options for restarting your modem Reboot and Reset Wha can do here Hoa Kalian h mpe putty D asi belie HIS Aa a i tone Habaan aa Aa e SEL MEL Gefaautts bry checking the reset boxthen ehelang Reboot E i Pinya BALE NA HU ATE Sipa Wearing T you reset the Home Networking modem to factory ra Teer e AE defauts al of your pergonalzed stings val b
15. the program Figure 1 System Tray Ensure that you have the following information ready in order to install the software e Sympatico User ID e Access Password You will find this information in your welcome letter We suggest you affix the account information sticker to the first page of this guide for future reference Note If you are an existing customer or you purchased your service in a Bell World store an account information sticker may not have been included in your installation kit If you cannot locate your Sympatico account information please call 310 SURF 310 7873 Place the activation CD in your computer s CD ROM drive and follow the instructions on the screen The on screen instructions will guide you through all of the software and hardware installation steps DO NOT PLUG IN ANY CABLES UNTIL INSTRUCTED TO DO SO BY THE ACTIVATION SOFTWARE Note If your computer does not have Autorun enabled or if you have a Macintosh you may have to launch the CD manually using Explorer on a Windows computer or with the Finder on a Macintosh Double click the CD icon then double click the Sympatico icon Installing your Sympatico Internet Service 3 x pu dn jeig bunooysajqnos AUMIA sool IEW juno23y abeueyy ssaa O OU sumas NH AJIpo y woddng ysa TSU Index Dial up Troubleshooting security Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support Install Sys
16. Bell Sympatico Internet Service Agreement Use of the Sympatico Internet service is subject to the terms and conditions of the applicable Sympatico Service Agreement By installing and or using the service you are accepting these terms and conditions The Sympatico Service Agreement is included in your installation kit and is available at www agreements sympatico ca If you do not agree with these terms and conditions refer to the Refund Cancellation Policies section of the Sympatico Service Agreement for information on cancelling the service English HN GD 0607 Sympatico Personal Account Information Please write your personal account information below or place your Account Information sticker attached to your welcome letter for future reference Note If you are an existing customer or you purchased your service in a Bell World store an Account Information sticker may not have been included in your installation kit Place your account information sticker here z Sympatico PIN User ID Access Password Incoming Mail Server pophm sympatico ca Outgoing Mail Server smtphm sympatico ca Once you have set up your Sympatico email address and My Bell profile please fill out the rest of your personal account information below Email Information Main Email Address sympatico ca Sympatico Main Email Password My Bell Profile My Bell Username Password See page 31 for more information on your My Bell profile
17. Home Network Settings 21 xapuj dn jeiq Gunooysajqnos Mumag 5 00 39 JEW juno03y abeuepy Saa AA 0 0u Modify HN Settings Tech Support Install Intro to Wireless Index Dial up Troubleshooting Security Email amp Tools Manage Account Introduction to Wireless This section will guide you through the process of creating a connection to your wireless home network from Bell However this section is only a guide to assist you Every wireless adapter model is unique and has its own software and user manual Please refer to the manufacturer s user manual for specific instructions and troubleshooting assistance Unless otherwise stated by Bell support is not provided for wireless adapters Please visit www homenetworking sympatico ca for more information Wireless Home Networking Terminology 802 11 This is the general standard for wireless local area networks Your wireless home networking modem is both 802 11b 11 Mbps and 802 11g 54 Mbps and is designed to work with most wireless adapters using these standards SSID Service Set Identifier This is also known as your Network Name Service Area or a variety of other terms It is the name of the network being broadcast from your modem you set this name when you enable wireless access during the initial configuration WEP Wired Equivalent Privacy This is the encryption used to protect data transmitted over your wireless network There are various levels o
18. Unplug all devices phones fax receiver or anything using your phone service from the phone jacks Plug your modem into a different phone jack using our 6 foot phone cable with NO telephone filter see step 3 on page 5 Turn on your modem and wait two minutes for the modem to power up completely If the DSL light turns solid green in the different phone jack then try the modem back in the original jack again with NO telephone filters If you still have issues please contact our Helpdesk at 310 SURF If the DSL light flashes green or does not turn on at all please contact our Helpdesk at 310 SURF Other Issues Try rebooting the modem by turning it off for two minutes and then turning it back on and waiting for two minutes for it to power up completely If you still cannot connect please contact our Helpdesk at 310 SURF 48 Tips amp Troubleshooting Using Dial up Access As a Sympatico DSL Internet member you have the ability to use your service when travelling away from home This feature is called Roaming Roaming enables you to connect to the Internet from almost anywhere within Canada by using your Sympatico account information and a local phone number to access the Internet To find out more about this feature including instructions on setting up a dial up connection please visit www service sympatico ca dialsetup For a complete list of all Sympatico dial up numbers across Canada visit www service sympatico ca di
19. V Connecting to Wireless Networks with Windows Vista Click Start then click Connect to 2 Asetup screen similar to the one shown below appears Figure 5 ad Ka thee mi b La a a Ipa Naa ad Saang LM Figure 5 Connect to a network Your SSID appears in the dialogue box Click the two arrows in the top right corner of the dialog box if your network doesn t appear This refreshes the network list If your network still does not appear follow these suggestions a Are you within range Try moving the wireless home networking modem closer to the computer while trying to connect b Try rebooting your computer with the wireless adapter connected and turned on c Have you changed any of the Advanced Settings on the modem Introduction to Wireless 29 sbumag NH AW poyy woddng yaL peysu ssaa MA OF anu mu apu dn teia Bunooysajqnoi Aumas sool 19 ewu qunossy abeue Tech Support oh t 3 va gt 4 o o S z E LE 2 i A 5 5 m 6 3 Er E hid 2 5 g va Si o oa a L o 30 Index For instance broadcast mode may be disabled d If your wireless adapter has any indicator lights they should be flashing when trying to connect or search for networks If these lights are not flashing there may be a problem with your adapter Please contact the wireless adapter s manufacturer for product support
20. aging your Sympatico Account Email and Online Tools Bell Sympatico Mail Your Bell Sympatico Mail account gives you access to a wide array of industry leading tools that help you make the most of your time online Your Sympatico email address and password act as a key that unlocks the Internet by letting you access many different services that help you stay in contact with friends and family There are many good reasons why you should use your Sympatico Mail instead of another webmail service e More space Store email and share photos and large files easily thanks to the huge 2 GB mailbox and 20 MB attachment capability e More protection The email anti virus service and junk mail filter help keep your inbox free of spam and viruses when you are using your Sympatico Mail e More email addresses Create up to 10 additional Sympatico email addresses at no extra cost e No expiry on your email You never have to worry about losing your email address You can store your emails online for as long as you like e Integration with other online tools Your Sympatico email address can be used to access services like Windows Live Messenger Windows Live Spaces My Page feature at www sympatico msn ca as well as your MSN Calendar via the Web Windows Live ID Comprised of your email address and password your Windows Live ID provides you with the benefit of a single sign on for the following Sympatico and MSN services Sympatico
21. alnumbers ONTARIO Barrie 705 721 1638 Belleville 613 966 3200 Brantford 519 750 1638 Brockville 613 345 4556 Chatham 519 352 0301 Clinton 519 482 1638 Cobourg 905 377 1771 Cornwall 613 932 0745 Elliot Lake 705 461 1393 Guelph 519 767 1638 Haliburton 705 457 9564 Hamilton 905 546 1638 Huntsville 705 788 1638 Kingston 613 536 1638 Kitchener Waterloo 519 743 1638 Lindsay 705 324 0857 London 519 438 1638 Newmarket 905 954 0550 North Bay 705 474 1638 Oshawa 905 571 1638 Ottawa 613 350 1638 Owen Sound 519 371 1682 Pembroke 613 735 5252 Peterborough 705 745 1638 St Catharines 905 684 1638 Sarnia 519 332 6351 Sault Ste Marie 705 254 1638 Sudbury 705 669 1638 Thunder Bay 807 623 1638 Toronto and GTA 416 681 1638 Windsor 519 561 1638 QUEBEC Chicoutimi Jonquiere 418 696 1638 Drummondville 819 472 2232 Gentilly 819 298 4895 Granby 450 777 4400 Hull 613 350 1638 Joliette 450 759 4333 La Malbaie 418 665 2213 Montr al 514 350 1638 Qu bec 418 694 1638 Riviere du Loup 418 860 3638 Roberval 418 275 1633 Saint Agathe 819 321 2390 Saint Hyacinthe 450 773 9830 Saint J r6me 450 432 1638 Saint Jovite 819 425 1638 Sherbrooke 819 829 1638 Sorel 450 743 6723 Thetford Mines 418 335 5150 Trois Rivi res 819 694 1638 Valleyfield 450 373 2132 Victoriaville 819 752 4180 Dial up remote access is available where technology permits Dial up roaming access will be billed at 1 50 hour Long distance charges may apply Tax
22. are photos Create albums so that your friends and family 7 Can view your latest adventure Create a blog Keep an online journal to describe your day event or favourite movie ELA Personalize your space Select the layouts colours and themes that fit your personality Sympatico Email and Online Tools 37 juno22y abeueyy ssaa O OJJU sumes NH Apoy ywoddns y33 peysu s001 3g pew wap dn teiq Bunooysajqnos Mumsag Manage Account Intro to Wireless Modify HN Settings Tech Support Install Index Dial up Troubleshooting Security Email amp Tools Access your own Space by clicking the FE icon in the Windows Live Messenger interface or by going to www spaces live com Figure 8 Bee na a e Figure 8 Windows Live Spaces For assistance on creating your own Space click Help on the Windows Live Spaces site My Page My Page is your personalized news and information site on www sympatico msn ca With My Page you can select the content that most interests you You can easily add news weather sports personal finance information as well as use themes and colours to add a rich and vibrant look to your page It s a great way to create your own starting point for the Web Figure 9 Figure 9 My Page 38 Sympatico Email and Online Tools To access My Page 1 Visit www sympatico msn ca 2 Cl
23. ddition its cleaning feature allows users to automatically remove traces of data left behind by browsers and Windows Activate Your Sympatico Security Services Sympatico offers a full suite of security services as a complement to your Internet service To purchase Sympatico Security services please visit www securityservices sympatico ca or call 310 SURF If you are a Total Internet Performance or a Total Internet Max subscriber our entire suite of security services is included with your Internet access If you have purchased Sympatico Security services along with your Internet access or are subscribed to Total Internet Performance or Total Internet Max your Sympatico Security services will be automatically downloaded after activating your Internet connection If you wish to install your security services directly from the CD and not by downloading the setup please follow the instructions below This is recommended for Basic Lite and Total Internet Essential customers 1 Open My Computer 2 Right click the drive labelled Sympatico and select Explore 3 Go to Install Setup SympaticoSecurity 4 Double click frdm_en exe If you have Microsoft Windows Vista please visit www securityservices sympatico ca download do and follow the instructions to download the latest version of Sympatico Security services 44 Security and the Internet Tips amp Troubleshooting Quick Solutions Internet Check up can help troubleshoot mo
24. e erased DO Reset to Factory Defaults Hiri i pe eet it orca em coe BELA Te ee ry ana Figure 10 System Reboot Screen Reboot A Reboot should be used when the wireless home networking modem needs to be restarted The modem can also be rebooted using the power switch on the rear panel Rebooting your modem will not erase your currently saved settings Note By clicking the Reboot button you will not reboot your computer you are only rebooting your wireless home networking modem 20 Modifying your Home Network Settings Reset to Factory Defaults The Reset to Factory Defaults option should be used when you find it necessary to recover the factory default settings This may be necessary when a custom configuration did not go as planned when a new configuration is desired or when the wireless home networking modem does not appear to be working properly Important This option resets all personalized settings on your modem To use the Reset option yoddns ya jesu sbumas NH Ajipo y 1 If required click Reset to Factory Defaults 2 Click Reboot a Ifthe Reset to Factory Defaults option was selected the system responds with a warning screen that prompts you to confirm the Reset to Factory Defaults selection b Click the Reset to Factory Defaults button to confirm or click Cancel to return to the System Reboot screen 3 A status screen begins a 45 second countdown to reset the modem Modifying your
25. ection Properties window click the Wireless Networks tab f Uncheck the Use Windows to configure my wireless network settings box g Click OK Ensure that you do not have any conflicts described earlier For example channel conflicts physical obstructions 2 4Ghz cordless phones etc Wireless Adapters Using your Adapter s Software We highly recommend using the documentation provided with your adapter The following information is a generic guideline to assist you in this process It is not intended to replace the documentation that came with your adapter Run the adapter s software You may be able to double click the small icon in your system tray or manually run the program via the Start menu Programs Your Software Name Alternatively your wireless adapter software may be located in the Control Panel You will use this software to set up a profile to connect wirelessly Once you have saved a profile it will connect automatically every time During the setup you may be prompted to enter your Network Name SSID Alternatively navigate through the software to find a listing of available networks There may be a button called Available Networks or Scan all Available Networks Click this button Your wireless adapter will now search for all available networks within range Your network name SSID should be displayed If it is please proceed to the next step If your network name is not displayed follow these suggestions
26. ervice up to date With Sympatico Security services the Anti Virus definitions are automatically updated so you re always protected from the latest viruses worms and Trojan horses Anti Virus service is also able to detect viruses already running on the computer memory so you are protected at all times It also automatically scans all incoming email attachments and online downloads amp Firewall service What is the threat When you are online your computer is connected to servers all around the world Whether you are checking your web mail browsing web pages or streaming video networks the Internet and your computer are constantly accessing each other to exchange data Unfortunately 40 Security and the Internet hackers try to access your network for malicious purposes such as infecting you with a virus or stealing personal information How does Sympatico Firewall service help protect my computer Sympatico Firewall service acts as a control point between your computer and the Internet It is much like a security guard in that it determines who over the Internet is allowed access to your computer and who is not Sympatico Firewall service provides e Real time alerts if an intruder is attempting to hack into your PC you will receive an alert advising you of the intruder s IP address e Detailed event logs all attempted intrusions and blocked packets are included in a comprehensive log e Active connections list see every ac
27. es not included Using Dial up Access 49 sapul dn jeigq Bujoousaqnol AUN sool 9 pew juno23y abeueyy Sopa AA O 0NU suns NH Apo woddng ya l peysu Index Dial up Troubleshooting security Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support Install Index Symbols 802 11 22 A Access Password 3 Anti spyware service 41 Anti virus service 40 B Bell Profile My 31 Bell username and password My 31 Billing information 31 32 C Calendar 36 Channel Changing your wireless channel 23 Chat service 9 Contact us 9 Creating Sympatico email addresses 36 D Desktop icon 7 Dial up access 49 Dial up numbers 49 Discussion forum 8 Disk Optimizer 42 43 E Email 33 39 Email access 34 35 Email addresses creating additional 36 50 Index Email errors 39 Email features 33 36 Email Guard Junk 35 Email software for accessing Sympatico mail configuring 39 Email virus scan 36 Emily virtual agent 8 Encryption level 13 14 Error messages 45 46 Ethernet cable vs USB cable 47 F Firewall service 40 41 Fraud Protection 42 Frequently asked questions 45 48 H Hardware 4 Home Networking Modifying your settings 10 21 Installing 3 6 Internet Check up 7 J Junk Email Guard 35 M My Bell profile 31 My Bell username 31 My Internet Service 31 My Page 38 39 Index 51 xapuy dn jeiq SunooysajgnoIL Aumas sool 39 pewg juno23y abeueyy
28. ey If your key is 128 bit encryption preshared you may need to select this level of encryption from a drop down menu Type in this key do not cut and paste it from another window Also do not use the passphrase option if available Save your profile and if there is an option to always connect with this profile select it You can save this profile with the name of your choice This will not affect the SSID name you selected earlier The software will now attempt to connect using this profile You should now be connected and your connection strength will show in the system tray If you find that your connection is unstable disconnects frequently Windows XP users may need to disable the Windows XP Zero Configuration service To do this follow these steps a Click Start then Control Panel then Network and Internet Connections b Click the Network Connections icon c Click the Wireless Network Connection icon d Click Change Advanced Settings if you have Windows XP Service Pack 2 Introduction to Wireless 25 sumes NH Apoy ywoddns y33 peysu ssaa OF anu x pul dn jeiq Bunooysajqnos AUN Soo 9 pew juno23y abeueyy Modify HN Settings Tech Support Install II wa rt s o Ss 1 al o 3 aE Si a 5 2 rs 5 5 kdj aan as wv wa CT c Ci O oa a o lam a 7 a Ci mo 26 ee o e From the Wireless Networks Conn
29. f security Your modem is set to 128 bit by default The key is the 26 hexadecimal character key you wrote down when enabling wireless access It is imperative that this key is typed correctly when connecting to a wireless network as one mistyped character will prevent connectivity to the network Channel The 802 11b and 802 11g standard is broadcast over 11 overlapping channels If there are other access points routers modems transmitting wirelessly in your area set them to different channels It is best to set them 5 apart from each other e g 1 6 and 11 to avoid interference Wireless Interference Other leading causes for interference are Microwaves 2 4 GHz cordless phones RF remote controls wireless cameras etc Physical obstacles in the line of sight can also cause signal degradation for example something as simple as your modem being placed too close to a wall It is also advisable to place your wireless home networking modem in a central location in your home as 22 Introduction to Wireless this will allow the greatest range for connecting wireless devices in other parts of the home Changing your Wireless Channel If you need to change the channel for your wireless connection please follow these steps 1 Access your modem settings by opening your Web browser and typing http mynetwork or http 192 168 2 1 into the address bar then click Enter After entering your administrator username and password
30. g abeueyy ssaa O OJJU Modify HN Settings Tech Support Install Index Dial up Troubleshooting security Email amp Tools Manage Account Intro to Wireless How do configure the wireless features of my home network or change existing wireless settings This option allows you to either perform a new setup or re configure an existing setup of the wireless equipment in your wireless home networking modem Note The wireless settings on the wireless home networking modem must match the settings of all wireless adapters on the computers you wish to use wirelessly To configure the wireless network option 1 On the Wireless Setup Configuration screen select Yes Enable wireless now Figure 3 What can do hare Gn Sa UN Be Aa O aa a Wa GS Ca LP ABE aaa Higa Mara oo Waco nbang connection you kabi To pa ft IE SA rarses ahi N Sam ps 56 CHER TES other 6 CR NG F Please pota Tatyoa wal need a wireless adapter tor each EE kei a a Fa tome baf sau en A BS oe wa ree fy F Gf Add Perna mei bo arpi ter reer yy e i Wingless acapters please referto ror i t k 2 Homes Metering kt FER AG SS Re Cae a ae EE PET cere AG BG O a NA PA r pp uy ir gri Te rA y gara Bete PR Lo a es Pee Dad cod or ros i B Tisa cee tector sng Pra Kawa J Eee eH Figure 3 Wireless Setup Configuration Screen 12 Modifying your Home Network Settings 2 Click Next The system responds with the Wireless Secur
31. g ya l peysu x pul dn jeig bunooysajqnos Security Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support Install Troubleshooting Index Dial up Do I really need telephone filters Yes Filters are necessary to block interference that the modem can cause If you did not receive enough filters with your installation kit you can order more from www Bell ca MyInternet Why am being prompted to specify the correct network interface card NIC Depending on your computer s hardware configuration you may be prompted to specify the correct network interface card NIC for the Sympatico Internet service This might happen if you have previously installed USB modem drivers on your computer or if you have more than one Ethernet card installed in your computer Please select the network card that you have connected to the Bell DSL modem with the Ethernet cable What should do if don t have enough free hard disk space to install the Sympatico software Delete any files you do not need but avoid deleting files if you don t know what they are for and back up any files you can to a CD ROM or external hard disk Empty the Recycle Bin or Trash Relaunch the activation CD and try again With Macintosh why do get an Error Setting Up Your Modem message If you have Mac OS X 10 1 and two Ethernet adapters you may see this message if you choose the wrong adapter Click the Ap
32. hat is unique to you 3 Click Generate Keys The system responds by generating keys that display in the boxes under the Passphrase box Please write your encryption keys down in the back cover of this guide Note The encryption keys are case sensitive 4 Click Next 5 Click Finish to confirm the settings then click Finish again to return to the Main Menu 16 Modifying your Home Network Settings Index Dial up Troubleshooting Security Email amp Tools Manage Account Intro to Wireless If you have selected WPA PSK as your encryption level WPA security changes encryption keys after a specified amount of time To use the WPA option 1 The Wireless WPA Configuration window is used to configure the algorithm shared key and key renewal options Select one of the following options from the Algorithms drop down menu Figure 7 LIN Su 4 J BP iwe miir TiN ye b Fiir iig tai Had F a ae eee Pee where nayak Layag Ba ii a Maga r ee pr Ei nF ai Phi Pet st Lge Poe ets a at s a IRA H EES EAST mang sla Figure 7 Wireless WPA Configuration e TKIP Temporal Key Integrity Protocol TKIP supports verification of the security configuration after the encryption keys are determined synchronizes changing of the unicast encryption key for each frame and then determines a unique starting unicast encryption key for each pre shared key authentication e AES Advanced Encryption Standard
33. ias NH AJipo y yoddngs ya l peysu s00 3g pew x pu j an an bBunooysajqnos Ajunag Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support install security index Dial up Troubleshooting Security and the Internet Surfing the Internet can be entertaining and informative but you need to be aware of security issues when you are online The Internet is filled with hackers viruses spyware and other threats designed to damage your computer and steal your personal information At Bell we recognize the importance of online safety and offer the following security services to help protect you and your family Subscription based services ma of Anti Virus service What is the threat Computer viruses worms and Trojan horses are major threats to your computer It is important to be able to identify these threats as soon as they are presented and remove them appropriately Connecting to the Internet without Anti Virus protection is like leaving your front door unlocked How does Sympatico Anti Spyware service help protect my computer Sympatico Anti Virus service provides full scale protection by scanning your computer for threats with up to date and comprehensive virus definitions Virus definitions consist of a database in which Anti Virus service lists all viruses worms and Trojan horses as well as instructions on eliminating the threat It is important to keep your Anti Virus s
34. ic Setup Screen The Basic Setup configuration options and their associated configuration procedures are explained in the following pages 10 Modifying your Home Network Settings How do change the Sympatico User ID and Access Password that previously entered into the home networking modem Selecting this option allows you to change the Sympatico User ID input in the Setup Wizard Figure 2 Important This should only be changed when directed by Sympatico Member Services To change the Sympatico User ID and Access Password Type your User ID in the b1 number box 2 Type your access password in the Password box Click Save Settings The system responds with a confirmation screen indicating the change has been accepted What can Ido here kimi pagal lin AD hes I ara Please enter your Sympeoco user O for example ET arr mora ibr eee EE Se F _ seis iii SP e Le PR i CA Serer ne m aer aag bT200X86 and password in he bones below Your user Firg Halaran es ID and password were provided bo you win your Higi add YA PI apad ki you do cot hawa a asar L ered passi BR Magina eS oT GAAN CON AT ingra mania Seto keer Ear mog phas nadi Sympatico Member Sor FE g Line WB Ae nais aai aM aeaa i e l E Ee lg aa Ha TORE brian E Figure 2 Input Sympatico User ID Screen Modifying your Home Network Settings 11 sbumas NH ANpow moddng yay l peysu apU dn teiq bunooysajqnos umas sool 9 pew unon
35. ick the My Page link Figure 10 ee baon iragan urrie naps CID Figure 10 My Page link 3 Signin using your Sympatico email address and password For assistance on configuring My Page click Help once you are signed in to My Page Configuring Email Software for Accessing Sympatico Mail If you prefer to use email software such as Outlook or Outlook Express please visit www service sympatico ca email for instructions on how to configure your software to be able to send and receive Sympatico email Or visit fix sympatico ca and Internet Check up can do the configuration for you all you need is your Sympatico email address and email password ready Quick tip If you use Sympatico Mail there are no configurations required to start sending and receiving email Simply log in using your Sympatico email address and password at www sympatico msn ca and you are ready to go Email Errors If you are experiencing an error when sending or receiving your Sympatico email please visit www service sympatico ca emailerrors for an updated list of common errors and resolutions Note If you are using email software such as Outlook Express and the error message you see when you send email makes reference to SMTP then some settings within your anti virus software may not be compatible with the email service and need to be modified to enable you to use your email Sympatico Email and Online Tools 39 unong abeueyy saja O OL sBun
36. inding and fixing common Internet problems faster The Internet Check up software is automatically included in the Sympatico installation package Double click the Internet Check up icon located on your desktop anytime you need Sympatico help If you just want to run a fix related to your problem start with Internet Check up there are many common tasks automated for your convenience there Key features of Internet Check up e Self help automated troubleshooting for connection problems e Proactive alerts to help solve connection browser and email problems e 24 7 online chat support for technical and billing questions e Available online to help you with common PC related set up and maintenance tasks No Desktop icon If you need help but don t have our desktop icon please visit fix sympatico ca It will 1 Look for common problems with your email browser and security software 2 Propose fixes to automatically repair problems found If more help is needed it will collect and safely send your settings to our representatives in order to shorten your call or chat with Customer Service Technical Support 7 3pPU dn jeiq Gunooysajqnos Mumag 5 00 39 lewz Juno03y abeuepy SAAMA O onu sumas NH Apo JjsJoddng ya pesu Index Dial up Troubleshooting security Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support Install Discussion Forum Help and Support Get the ass
37. istance you need from fellow Sympatico customers and Bell experts with the Sympatico Discussion Forum Web site This free service allows members to help each other resolve Internet related issues in easy to use discussion forums Simply post your question online and a fellow member will respond to your enquiry Visit www bell ca internetforum to sign up and access the Discussion Forum Emily Virtual Agent Emily virtual agent is a Bell service which offers online assistance as you navigate through the Sympatico Customer Service Web site making sure that your online experience is seamless and enjoyable This service is designed to help you locate the content you need as quickly and efficiently as possible Need help Just ask Visit www service sympatico ca and click on the Emily virtual agent to learn more Online Tutor What do you do if your technical problem is not directly related to your Sympatico connection Online Tutor from Bell provides you with a dynamic chat based advanced technical support and learning environment on a vast range of computer topics such as home networking routers security software common email and Web browsing applications Online Tutor provides you with unlimited access to specially trained agents 24 hours a day 7 days a week which means you have someone to turn to when you need help Enjoy peace of mind knowing that our team of dedicated experts are at your side 24 7 ready to help y
38. ites and help parents control their children s online activities The tools are secure and user friendly They can grant or restrict access to specific web sites based on rules set by an administrator typically a parent Parental Controls can also operate on a schedule and block access to the Internet at predetermined times You can create multiple user accounts each with their own unique restriction levels With automatic updates Parental Controls have the most recent list of inappropriate web sites to be blocked This will allow your children to enjoy the Internet without having to worry about the dangers it presents t Pop Up Blocker Sympatico Pop up Blocker service ensures users gain a clean and fast browsing session uncluttered by pop ups pop unders banners animations and tile ads by blocking them before they are downloaded to the computer Security and the Internet 43 sjooL 9 pew junoo3y abeueyy Sop AA O OU sumes NH Apo ywoddng wal l peysu Ayunaag x pul dn jeiq Bunooysajqnos Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support install security index Dial up Troubleshooting Web Privacy Control Sympatico Web Privacy Control instantly scans users outgoing communications for sensitive or identifying information and prevents its release without consent The service also allows the users to manage cookies and control external tracking of browsing habits In a
39. ity Configuration Figure 4 ios ee mr Bio pol Whal can do here Ima sawi kaing rior ll NEA ou ee ea eed ee inal ari Paga GN a ENEAN CN a Pa iiemet and phaned ting tin Sorel eo na EJ bil er poon i PARA NASI TELE E CA HP CANG PE Te GG PG Fe SINING PANA SAGA k ae ELLER SE SH balu Pa KA NA nk a errar brad Ae Gs a a apa CE a Paa Ce E E para o EP poke T Figure 4 Wireless Security Configuration Window Important Prior to making any changes read the information provided within this screen Type your wireless network ID in the SSID box The SSID is the name of your wireless network Choose something that is unique to you as you will need to remember this name when setting up your wireless adapters If you are setting up wireless for the first time leave your channel at the default value of 11 Optionally change the Channel drop down from 11 if you experience any interference with your modem The Wireless Security Configuration window also allows you to set the security level you wish to use All wireless devices attached to the modem MUST have the same security settings for your network to have proper communications and security From the Encryption Level drop down menu select one of the following options e NONE Since this option offers no encryption it is not recommended e 64 bit This option offers 64 bit encryption Modifying your Home Network Settings 13
40. l 310 SURF to order In order to connect to the Internet disconnect your wall mounted phone until you receive the wall mount filter 3 Connecting your modem and phone to the phone line IMPORTANT Before continuing please make sure that you have inserted the activation CD into your computer and followed the installation instructions a Connect one end of the phone cable to your telephone wall jack or the splitter you set up in step 2 b Connect the other end of the phone cable to the port on the back of your DSL modem labeled DSL Note Do not attach a filter to the modem Filters must only be attached to a phone or fax Installing your Sympatico Internet Service 5 x puj dn jeiq Bunooysajqnos Ayumsag sool IEW Juno23y abeueyy ssaa AA 0 Oul sBumas NH IPON woddng yL peru Index Dial up Troubleshooting Security Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support Install P s y Li Y g PP 4 Connecting the modem to the computer If you are using the Ethernet cable a Connect one end of the Ethernet cable to the Ethernet port on your computer b Connect the other end of the Ethernet cable to the port on the back of the DSL modem labeled 1 or Ethernet If you are using the USB cable a Connect the USB cable to the USB port on your computer b Connect the other end of the USB cable to the port on the back of the DSL modem labeled USB Note You must
41. nection Indicates the status of your connection to the Sympatico service Wireless Home Networking Connection Indicates if wireless Internet access has been enabled on your modem 18 Modifying your Home Network Settings How do configure my home network to let me use specific applications such as online games Selecting this option takes you to the Quick Setup screen Figure 9 The Quick Setup feature provides different methods of keeping individual users or computers hidden behind a single outward facing address This helps to prevent outside computers from accessing the devices on your network but allows your devices access to the Internet and related applications If you have more than one available Internet connection interface they will all be displayed in the drop down box for ease of selection To configure the Quick Setup feature 1 In the Available Applications list Figure 9 click the name of the application you wish to enable on your computer What can do here SEPA ash AA m fare js a bel of online Boo sere HE nag Fa UA CON BAG ls on ihe LI dpal RE di g pop HE Pan rd PhP 7 abide an ond cat oi MI DEI EL Foray u Tie GO NA CAL OM ri a pera Bara nG jer r f HERA A Hi i iia hah h iii i Jon Liota t Avaliable Aopteations 10 ihe ap rate el brain Ks sA ni ee ee EL a shoud appsar imi knabiad See aa rions raa you do not see fe ih Don you want in the bga cick on ie Chyra a apecife
42. ote Before you begin please carefully read the documentation that came with your adapter The instructions included with your adapter may include specific steps required to connect wirelessly Please follow these steps before proceeding If your wireless adapter does not explicitly say that you must use the provided software you may choose the Windows XP utility In order to use this utility you must be a Windows XP user with Service Pack 2 installed These instructions will assist you in setting up your connection using the Windows XP wireless utility 1 Connect your adapter to your PC A small message will appear in the system tray saying Wireless networks detected Figure 12 Click the message or double click the icon to enter the setup screen Figure 1 ia Wireless networks detected x One or more wireless networks are in range of this computer To see the list and connect click this message Figure 1 Wireless networks detected Introduction to Wireless 27 sumas NH Apoy yoddns ypal jesu ssaa OF anu x pul dn jeig Bunooysayqnosy Ajun3ag sjooL 9 IEW juno23y aBbeueyy Modify HN Settings Tech Support install Intro to Wireless al 28 Index Dial up Troubleshooting security Email amp Tools Manage Account You will see a setup screen similar to one shown below Figure 2 Figure 2 Choose a wireless network Your SSID network name that you selected earlier will appear in
43. ou receive an error message on your screen please write it down before contacting our support service agents This information will help the technical support agents give you the assistance you need as quickly as possible Technical Support 9 x pul dn jeiq bunooysapqnos Aun ag Soo 9 pew junoo3y abeueyy s93 2JIM O OU shuns NH Apoy jsoddne ypa peysu Modify HN Settings Tech Support Install Index Dial up Troubleshooting Security Email amp Tools Manage Account Intro to Wireless Modifying your Home Network Settings Configuring Additional Settings on your Wireless Home Networking modem In order to access your wireless home networking modem settings Open your Web browser 2 Type http mynetwork or http 192 168 2 1 into the address bar then press the Enter key 3 Enter your home network administrator username and password 4 Click the Basic Setup tab Basic Setup In addition to being the Home screen when logging in to the wireless home networking modem the Basic Setup screen Figure 1 provides access to re configure settings established during your initial installation the options available are displayed in the left pane of the screen What can do here o ta ea pis oe a i PENH et a gi Co ain parada aT o he ey eee kang ee T Bony Bo Langan ba aaa baal ps ee a na a eee z atin Teste Pag pore na ma Pma Ea mara L maala Fina Harri ala ong a Sa Figure 1 Bas
44. ou with your computer and technology related questions To learn more visit www bell ca onlinetutor 8 Technical Support Contact Us 24 7 Technical Support Your Sympatico service includes access to FREE technical support 24 hours a day 7 days a week Most issues can be easily solved by visiting our Customer Service site at www service sympatico ca Here you will find answers to a variety of account and technical concerns Help is just a click away At Bell customers like you come first We are here to help and offer you a variety of ways to get in touch Before you call us please take a moment to learn what we do and do not support with your Sympatico Internet service at www supported sympatico ca Chat with Us Visit www bell ca internetchat to chat with Sympatico representatives for technical or billing questions 24 7 Phone Us Before calling visit fix sympatico ca and run Internet Check up to fix your Internet problems faster It will diagnose your Internet settings and will provide quick solutions to resolve most common problems You can also submit your PC settings to our customer support so when you chat or call our representatives will be able to see the problem and assist you in less time Technical support is available over the phone 24 hours a day 7 days a week In Ontario and Quebec call 310 SURF 310 7873 Elsewhere in Canada call 1 800 773 2121 From anywhere in North America call 1 800 668 6878 If y
45. ple menu then click System Preferences Click Network In the Location menu click Edit Locations or Edit Location Click the Sympatico location then click Delete Click Done then close the System Preferences window Restart the Sympatico installation program PD ABON gt 46 Tips amp Troubleshooting am experiencing speeds that are slower than normal What can do Try to recycle or reboot your modem This means turning the power off for three minutes and then turning the power back on You should always try this as a first step before calling for technical support To ensure your modem works at its optimum level you should perform this reboot exercise once every two weeks Should use the Ethernet Cable or the USB cable The Ethernet connection is recommended To connect your modem using this connection type you will use the Ethernet cable included in this kit However if you are connecting the modem to a laptop you may need to select the USB connection type especially if you do not have an Ethernet card installed in your computer Note The USB option is only available to Windows users USB drivers for the Efficient Networks SpeedStream series modems are currently not supported for Macintosh How do switch from the USB cable to the Ethernet Cable If you are using the modem with a USB cable and you wish to use the Ethernet cable instead please follow these instructions 1 Shut down your computer then unpl
46. r any other calendar options click the Help link in the calendar interface for more information Figure 6 MSN Calendar 36 Sympatico Email and Online Tools Windows Live Messenger Windows Live Messenger is a fun way to stay in touch with your friends and family all over the world A series of customized backgrounds emoticons and theme packs are available allowing you to express yourself and personalize your conversations They are easy to set up send and share Great new features such as voice and video conversations as well as playing games with your friends provide free online entertainment If you do not have Windows Live Messenger installed visit http messenger msn ca to download the software Windows Live Messenger is also a quick way to access your Windows Live Spaces and your Sympatico Mail After signing in to Windows Live Messenger with your Sympatico email address and password simply click the envelope to open your Sympatico Mail or click Si to view your Windows Live Space Figure 7 SE Windows Live Meveenper 0 Selec Pie Core Bote Tae Me Figure 7 Windows Live Spaces button Windows Live Spaces You can create your own Web page in minutes It s simple and easy to customize You can either let your personal friends view your Space or open it up to the world Using Windows Live Messenger you can see when your buddies Spaces have been updated With your Windows Live Spaces you can agi Sh
47. refer to How do I configure the wireless features of my home network or change existing wireless settings on page 12 e You have purchased a wireless adapter that is compatible with your PC or have a built in internal wireless adapter e You have properly installed the adapter and software if applicable on the computer you wish to connect e If you are a Windows XP user you have successfully installed Service Pack 2 from Windows Update Note This is only necessary if you will be using the Windows XP Zero Configuration service to connect wirelessly This section will walk you through the configuration necessary to connect your computer to your wireless home networking modem Only one of the following four sections will apply to you I Laptops with Built In Wireless Adapters II Wireless Adapters Using your Adapter s Software Ill Wireless Adapters Using Windows XP s Wireless Utility IV Wireless Adapters Using Windows Vista Wireless Utility Laptops with Built In Wireless Adapters Your laptop may have come with specific software used to connect to wireless networks It is advisable to use this software to connect as it will allow for enhanced usability and features 1 24 Turn on your internal wireless adapter It will be a small on off button or switch located somewhere on your laptop Consult your Owner s Guide if you cannot locate the switch The symbol for wireless looks similar to a small beacon with air waves
48. rvice e Learn how to resolve various technical issues you may encounter To access My Internet Service visit www Bell ca MyInternet and log in using your My Bell username and password Billing Information Your billing begins upon activation of your service Even if you choose to wait to connect your service your billing will begin four days after your activation date Managing your Sympatico Account 31 Saa O OJJU sumas NH Alipoy ywoddng ya l jesu jJuno23y abeueyy x pu dn jeig bBunooysajqnos Ajum3ag sool 39 pewg Manage Account Intro to Wireless Modify HN Settings Tech Support Install ag g PP index Dial up Troubleshooting Security Email amp Tools View your Bill Online In an effort to be kinder to the environment your Sympatico bill is not sent by mail It is available online at www Bell ca Mylnternet Here you can view your current bill as well as past bills If you subscribe to One Bill service you can view your invoice by logging in to www bell ca login Understanding your First Bill Please note that your first bill may appear higher than expected Since your services are billed one month in advance your first statement may include charges for both a partial month your activation month and full month your first full month of service depending on your activation date For more information about your first bill or our billing cycle please visit www yourbill sympatico ca 32 Man
49. st common Internet problems It is available online anytime you need it and can automatically configure an email account optimize your browser settings and check your PC settings These are just a few examples of what is available when you visit fix sympatico ca FAQs What does this error message mean Error Reading CD ROM in Drive D You will get this message if you have installed the previous version of the Sympatico software and then immediately installed this new version without restarting your computer first In this case please follow these instructions 1 Click Cancel 2 Restart your computer 3 Insert the new Sympatico CD into your computer and install the software Why do get an error message after entering my Sympatico User ID and access password It is very important that you enter your Sympatico account information as accurately as possible Mistyping your User ID or access password may result in problems Keep in mind that they are case sensitive You will find your Sympatico User ID and access password as well as your default Sympatico email address printed on the quick reference card and sticker attached to your welcome letter Note If you are an existing customer or you purchased your service in a Bell World store a welcome letter may not have been included in your installation kit Tips amp Troubleshooting 45 Ajumaag sool 19 IPL yunon abeure ssaa O ONU sumas NH A Iipo y woddn
50. tem Requirements Before the activation begins the software quickly checks your computer to make sure it meets the minimum and recommended system requirements for use with the service Setting up your Hardware IMPORTANT Before beginning insert the activation CD included in your kit into your computer and follow the installation instructions Note Your modem may not look exactly as pictured here 1 Connect the phone filters Repeat this process for every phone on the same line as your Sympatico Internet service a Unplug the telephone cable from the wall jack and plug a filter into the wall jack b Plug the telephone cable you unplugged from the wall jack into the filter 2 Using a filtered phone and a modem in the same jack If the wall jack is to be shared by the DSL high speed modem and a phone a Plug the splitter into the wall jack b Plug the filter from the phone into the splitter c Inthe next step Step 3 on the next page you will plug the cable from the modem into the splitter pe P i All phones faxes and satellite receivers connected to your phone line MUST be filtered Second jack in splitter will be used 4 Installing your Sympatico Internet Service If you have a wall mounted phone The wall mount filter is not included in the kit If you have a wall mounted phone please visit this site to order a wall mount filter www Bell ca MyInternet You will need your User ID and Password Or cal
51. the dialogue box Click Refresh network list if your network doesn t appear If your network still does not appear follow these suggestions a Are you within range Try moving the wireless home networking modem closer to the computer while trying to connect b Try rebooting your PC with the wireless adapter connected and turned on c Have you changed any of the Advanced Settings on the modem For instance broadcast mode may be disabled d Is the Wireless light blinking on the modem If not wireless access may not have been correctly enabled e If your wireless adapter has any indicator lights they should be flashing when trying to connect or search for networks If these lights are not flashing there may be a problem with your adapter Please contact the wireless adapter s manufacturer for product support In the Wireless Network Connection box that appears type in your 26 hexadecimal character WEP key and re type it in the Confirm Network Key box Figure 3 Manually type this key Do not cut and paste it from another window Wires Behera ris Caner fine The ot Hpg agas A Pee kay abo cad a AEP ley ce A lay A Bi Pirar armeenia mareen kala ii Ta Figure 3 WEP key Introduction to Wireless 5 Click Connect 6 You are connected to the wireless network Figure 4 a dhh Minem a lan TG pe Chet 5 moba Miah ana Sue a AA AP AK clara ng a ee kan ke sia ae RT Figure 4 Choose a wireless network I
52. tive application running on your computer in one click e Firewall exclusion list white list e Protection for up to 3 computers in your home 6 Anti Spyware service What is the threat Spyware is tracking software put onto your computer for the purpose of gathering your personal information without your consent Spyware can track the web pages that you visit and the files you download so a profile can be created about you The main culprits in Spyware transmission are Peer 2 Peer applications such as Mp3 file sharing programs freeware or shareware programs Internet browsers using cookies especially Internet Explorer special offers found on the Internet and sometimes even legitimate commercial software How does Sympatico Anti Spyware service protect my computer Sympatico Anti Spyware service protects your privacy by providing real time scanning detecting and deleting of malicious spyware from commonly infested areas of the desktop Sympatico Anti Spyware is automatically updated and provides on demand or scheduled weekly or daily scans Our databases contain the latest spyware definitions so that you have the most comprehensives means of protecting yourself against spyware Anti Spyware service will improve your system s performance and ensure that no one is collecting information from you without your consent Security and the Internet 41 JOO 9 pew junoo3y abeueyy Sop AA O OU sumes NH Apo
53. ug the USB cable from the computer 2 Turn on your computer then run the activation CD 3 When you are asked to choose your modem connection type choose the Ethernet based connection 4 Your new modem connection is configured You may be asked to specify the correct network interface card to be used with your Bell modem Make sure that you select the correct network interface card How long should my modem cables be Keep the modem cables short for best performance The telephone cable RJ11 attached to the wall jack and to the back of your modem should be six feet or less in length Anything longer than six feet can result in a degradation of your Internet speeds You may use a longer Ethernet cable RJ45 than the one provided as the length of the Ethernet cable will not slow down the speed of your Internet service Tips amp Troubleshooting 47 AMun ag JOO 9 pew yunon abeure Sapa O ONJU sumas NH Apoy woddng y3aL l jesul Bunooysajqnos wapul dn jeig Index Dial up Troubleshooting Security Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support Install Troubleshooting your Hardware Setup If you are having issues with your service follow these steps 1 Check the DSL light on your modem If its turned off or not solid green check that all phones are filtered properly see step 1 on page 4 If all phones are properly filtered then 1 2 CA
54. ws Figures 5 and 6 displayed Whai can l do here oe AJ Ra NA Lor E mg ra ed ee rcs el GI bis baa pr ee EL hara Da a Hit Ee WE SCS O NA aaa a ee ee 20 feel be ee ir 3 a le ay Figure 5 Wireless 64 bit Configuration What can do haror Ho de Chana Pa Aa Dm day ela deg PB a oe rh a mi CU F Eg i Dra E roy rana lag eee NG K au ee ie fut kc GEL igre oie este ce Sle esha Se CLF en re Ce ee oy bata PO Figure 6 Wireless 128 bit Configuration Modifying your Home Network Settings 15 sBumas NH AjIpoy 3soddng upa l peysu x pul dn teiq bunooysajqnos UNIS sool 3 ewy juno2ay abeueyy SSAA O OJJU To configure either the 64 bit or the 128 bit encryption level Tech Support install 1 Select one of the following options e Open System Default Open system keys are always authenticated at the device level After authentication data is then encrypted between the gateway and the connected device This is the default setting for most wireless adapters e Shared Key Shared keys accept a string of unencrypted data from a device The wireless home networking modem encrypts with a WEP key and sends back the encrypted data to the attached device 2 Type a phrase in the Passphrase box Modify HN Settings The passphrase is used to generate the 64 bit or 128 bit key The passphrase must be at least one character with a maximum of 32 characters Please choose something t
55. ywoddng wal peysu Ayunaag x pul dn jeiq Bunooysajqnos Email amp Tools Manage Account Intro to Wireless Modify HN Settings Tech Support install security index Dial up Troubleshooting ie fy Fraud Protection service What is the threat Each day there are an increasing amount of Phishing schemes Phishing is an attempt to fraudulently acquire sensitive information such as personal passwords and credit card information by posing as a legitimate business such as a bank or credit card company Users are sent an email from fraudulent businesses that direct them to a fake Web site requesting that they update their personal information Once personal information has been acquired it is used for identity theft or can be sold online to the highest bidder How does Sympatico Fraud Protection service protect my computer Fraud Protection proactively protects you from accessing fraudulent web sites by submitting the URL for verification against the Fraud Protection database A warning message will appear if the site is identified as fraudulent A suspicious website can also be reported using the Fraud Reporting email address on the Fraud Protection Home Page The website will be investigated to verify its legitimacy Fraud Protection also protects you from attacks made through links in applications such as email and instant messaging 2 Disk Optimizer Declutter your computer and enhance your privacy with Sympatico
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