Ingenico i5100 User Manual
Contents
1. Unlock the connector by sliding the metallic part in the direction of the OPEN arrow amp Lift the card housing up amp Insert a SIM card into the housing Make sure you put it in the right way follow the foolproof lug amp Put the housing back down again amp Lock the connector by sliding the metallic part in the direction of the LOCK arrow Removing the SIM card amp Follow the installing instructions to remove the SIM card O With SIMcards it is possible to access different services and to add new functions to the terminal For example a SIM card will be supplied by the bank to manage the Moneo electronic purse 14 ingenico 3 4 Troubleshooting The terminal does not come on amp Check wall support connections both electric and telephone connections You cannot connect to the telephone network amp Check wall support connections both electric and telephone connections There is nothing on the receipt that comes out of the terminal Check that the roll of paper has been put in the right way see chapter 2 4 Changing the roll of paper 15 Ingenico 5100 M 4 Recommendations 4 1 Security Your terminal fulfils the PCI security requirements Tasks to be done by the installer Because this is a secure PIN device Ingenico advises you to check the following prior to installing your PIN pad and thereafter on a daily basis 4 1 1 Checking PIN pad integrity 1 Check t2. O
3. NE n symbol on the product or on its packaging means that this product should not be treated as household waste To minimise environmental impacts and the disposal of waste this product should be handed over to a separate collection system in order to facilitate recycling and recovery For more detailed information please contact your reseller n 0 0 0 0 0 uamu u_u dwuwuu Ingenico 5100 M C Card reading 7 Connecting peripherals 10 Installing the SIM card 12 M Magnetic stripe card 7 P Paper roll 8 18 5 Index Power supply 11 R Removing the SIM card 12 S SIM 12 Smart card 7 T Terminal location 9 NON CONTRACTUAL DOCUMENT INGENICO owns exclusive rights on this document All diffusion all copies all entire or partial production by any process as long as it is made without the authorization of INGENICO the promoter will be considered as illicit and will form an infringement penalized by the clauses L 335 2 and following of the Code de la propri t intellectuelle INGENICO keeps the right without notice to modify the characteristics and the functions of this device INGENICO is not responsible for any use of this device which would be non consistent with the present document Your contact Ingenico 192 avenue Charles de Gaulle 92200 Neuilly sur Seine France T l 33 1 46 25 82 00 Fax 33 1 47 72 56 95 www ingenico com a 00 LO gt A
4. Ingenico 5 5 O Q RoHS compliant ESA 2002 95 EC Secure transaction and payment solutions Secure transaction solutions For everyone everywhere 5000 Countertops The top seller in the world Compact and easy to uss i8000 Outdoor Wireless GSM GPRS COMA All your business on a terminal Ruggedized bar code reading finger print capture touch screen text to speech 13000 PIN Pads Fast and easy way to upgrade your existing POS system to accept EMY payment 33 0 1 46 25 82 00 ww iIngenica corn i7000 Indoor Wireless Bluetooth Wi Fi GPRS Convenience and comfort 16000 Interactive PIN Pads Signatura captura Touch screen Interactive advertising 12000 Check readers Fast and easy processing of checks Reduce fauz 19 00 0 Unattended Full EM solution GPRS ready Separate componente for ess y integration EMV APPROVE Dt O PT UNIGAPT 32 The common secure platform to all o ur product range ingenico Ingenico 5100 M 1 5 Contents Presentation 5 1 1 Overview of Ingenico 5100 i 6 1 2 Keyboard details and functionality 7 US ES E i 9 2 1 Caldi eadind azo etneo R 9 2 2 Terminal maintenance iii 9 2 3 SutIng ne papers tt 9 2 4 Changing the roll of paper i 10 Installation and stafifig uil ala 11 3 1 Location of the terminal
5. 11 3 2 Terminal Conneclons a ili iii 11 3 3 lnstalingaSIM eard elena 14 3 4 Troubleshoot etamin a a sii 15 Recommendationsa hl lla 16 4 1 SECU lai 16 4 1 1 Checking PIN pad integrity 16 4 1 2 Selecting the place where the PIN pad is installed 16 4 1 3 Necessary advertisements for customers 16 4 14 TRAINING cashiers seriali 16 4 2 SENO A IO CARTER RA RR FIORE RIA 16 4 3 Switched Telephone Network STN 17 4 4 WEEE soma 17 MOCY iii 18 Ingenico 5100 M Thank you for choosing an Ingenico product We hope that you will be fully satisfied with your new terminal In order to fully meet the requirements of our different customer users the new Ingenico terminal comes in different models Ingenico 5300 hand over Ingenico 7300 portable Ingenico 7700 radio Your model the Ingenico 5100 is a compact mono block terminal for a minimal clutter Effective processor 32 bits inside Highly secured EMV level 2 certified Ingenico 5100 features a new ergonomic design that provides a friendly interface for the user Easy loading printer to load paper easier and quicker m Large graphic display with adjustable contrast Fast communications The environment is also a priority for Ingenico Lighter packaging Use of non toxic products m Recyclable plastics Please read this manual to understand and make the best use of your terminal It pre
6. comply with applicable standards Ask your installer for advice 11 Ingenico 5100 M Connection to the electric network should be carried out last when the telephone or any peripherals have been connected Maximum length of cable 2m50 Connection to the Switched Telephone Network STN Connect the telephone cable connector supplied with the terminal to the socket and connect the other end to the telephone wall support Telephone line 6 Ingenico 5100 connection options depend on the model Connecting to a peripheral Switch the terminal off and connect the peripheral cable to the terminal on the RS232 input output marked RS232 1 or RS232 2 Serial links Connection to electric network Then connect the other cable to the power supply unit and connect supply unit the twin pronged electrical plug to an electrical point Connect the terminal to the power 12 ingenico O A cable securing plate supplied with the terminal keeps the cables in place Cable securing plate Power supply Power supply unit supply voltage 110 to 230 VAC Frequency 50 Hz 60Hz He Voltage output 6 5 to 9 Vdc 350 mA RS232 1 and RS232 2 Interface AA Miri bn 1 Power gt NC gt CTS_RS232 1 CTS_RS232 2 6 Ground Ground 13 Ingenico 5100 M 3 3 Installing a SIM card The SIM card connectors are located under the terminal Installing the SIM card amp Open the cover
7. the paper is to pull it from rear printer bag to front smart card Ingenico 5100 M 2 4 Changing the roll of paper Ingenico 5100 features an easy loading printer for easy paper roll replacement Switch the terminal off before doing this operation Don t touch the printer mechanism Take care the paper cutter is very sharp and the printer could be very hot Open the lid of the terminal by Remove the remaining roll of paper pushing the lid opening button towards the rear Insert the new roll of paper as amp Press the terminal lid to close indicated on the photo nl To avoid an overheating of the printer wait a few seconds between two printings 10 ingenico 3 Installation and starting 3 1 Location of the terminal Place the terminal on flat surface near an electric socket and a telephone socket The terminal should be placed far from any very hot zones protected from vibrations dust damp and electromagnetic radiation computer screen anti theft barrier etc Operating temperatures 5 C to 40 C Humidity 5 to 90 without condensation Storage temperature 0 C to 60 C 3 2 Terminal connections All the Ingenico 5100 connections are done on the back of the terminal Power supply Telephone line RS232 serial ports ELSV TNV3 ELSV ELSV Extra Low Safety Voltage TNV3 Telecommunication network voltage circuit The power supply socket and telephone socket should
8. co 1 2 Keyboard details and functionality This chapter describes the key functions for a terminal with no specific application Some keys can have other functions according to the applications that are present in the terminal The navigation keys navigate in The function key accesses the different application menus the terminal menus The red key cancels the procedure in progress Digital keyboard The yellow key cancels the last character N The green key validates the input selections and information The arrow key advances the paper a few centimetres The 00 key goes directly from euros to cents and from cents to euros It can be used as well to enter big amounts in some countries Ingenico 5100 M ingenico 2 Use Before to use the terminal always check if the roll of paper is present 2 1 Card reading Magnetic stripe card The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order to ensure a reliable card reading Smart card Insert the card horizontally with the metal chip facing upwards and leave in position throughout the transaction 2 2 Terminal maintenance Make sure the terminal is off for all cleaning operations Do not clean the terminal with water but with a dry or only slightly damp cloth Do not use solvent detergent or abrasive products 2 3 Cutting the paper The right way to cut
9. hat there is NO external damage to the plastic housing particularly around the Keypad display and card reader areas 2 Ensure that there are NO additional cables protruding from the PIN pad 3 There should be NO holes drilled into any area of the housing 4 1 2 Selecting the place where the PIN pad is installed 4 Ensure that there are NO security cameras focusing on the PIN pad 5 Ensure that there are NO close objects where a camera can be hidden 6 Ensure that the PIN pad can NOT be observed from outside any window or door while PIN entry 4 1 3 Necessary advertisements for customers 7 Ensure wait your turn sticker is placed where clients in queue can t observe the Keypad while PIN entry is in progress 8 A warning must be placed near the terminal This advertisement must be visible for the customers before the PIN entry The advertisement must indicate textual and graphically howto protect the PIN entry from other customers and the cashier using the hand not used for the PIN entry if necessary that integrity of the PIN pad must be checked Smart card reader must be facing the customer during PIN entry 4 1 4 Training cashiers 9 Installer must train cashiers how to check the integrity of the terminal This check must occur on a daily basis and must include all points listed in sections 4 1 1 and 4 1 2 10 Installer must train cashiers to encourage customers to respect wait your turn sticke
10. r 4 2 Safety As this terminal does not have a power off switch the disconnecting device is the main transformer the power supply plug must therefore be easily accessible Safety directives concerning the Lithium battery Keep out of the reach of children 16 ingenico If any elements of the battery are swallowed the person should consult a doctor or seek medical assistance immediately Ttis important to comply with the and polarities Do not try to reactivate the battery using a heat source an electric recharge or any other means Do not throw the battery into the fire Do not dismantle the battery Generally speaking There is a danger of explosion if the battery has not been replaced correctly Replace the battery with same type elements or similar type elements recommended by the manufacturer only Dispose of used battery in compliance with manufacturer instructions Do not throw the battery into the bin dispose of them in suitable recycling facilities 4 3 Switched Telephone Network STN This equipment has been certified according to the 98 482 EC decision made by the Pan European committee concerning the connection of equipments to the switched telephone network The certification does not however provide unconditional assurance of optimum operation when connecting to the telephone network If you encounter any difficulties contact your dealer or installer first 4 4 WEEE
11. sents the terminal and its different characteristics offers quick and easy use and finally describes a standard terminal installation from unpacking to starting for the first time Furthermore the manual features a contents table and an index at the end of the manual for easy reference for specific needs such as changing the roll of paper The manual describes a terminal without application software A separate manual will be supplied for each application installed Certain connection options presented in this manual can differ according to which model you possess This symbol indicates an important warning O This symbol indicates a piece of information 4 ingenico 1 Presentation Ingenico 5100 is an electronic payment terminal designed to accept payment using magnetic stripe and smart cards The terminal box contains The power supply unit and the cable that connects the power supply to the electric network The terminal The power supply unit supplied is specially designed for the terminal Do not use any other unit International telephone cable This manual The EC compliance fascicle A cable securing plate The model of the power supply unit and the telephone cable and plug depend on the country Ingenico 5100 M 1 1 Overview of Ingenico 5100 Easy loading printer Large graphic display backlit 18 key backlit keyboard Magnetic card reader Smart card reader ingeni
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