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1. 2 Pull the paper tray 1 completely out of the machine 1 0 While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold 3 the paper support flap 2 Pull the two green levers inside the machine to release the jammed paper 1 1 Reconnect the power cord Paper is Jammed in the Front of the Machine Jam B Front If the LCD displays Jam B Front or Repeat Jam B Front follow these steps _ O c Z D gt Oo O 1 Unplug the machine from the electrical socket 63 4 Slowly pull out the jammed paper 1 Ifthe LCD displays Repeat Jam B Front do the following a Make sure you look carefully inside 1 for any scraps of paper i le aaa ta b Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine c Slowly pull the jammed paper out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely 5 Put the paper tray firmly back in the machine 6 While holding the paper tray in the machine pull out the paper support 1 until it loc
2. Options button eee O Quality Select the Copy resolution for your type of document e When you select the Normal or Fast option Plain Paper is the only Paper Type option Paper Type Select a paper type If you are copying on special paper set the machine for the type of paper you are using to get the best print quality Paper Size Select a paper size lf you are copying on paper other than A4 size you must change the Paper Size setting Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjusts the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Increase the density to make the text darker Decrease the density to make the text lighter Stack Sort Select to stack or sort multiple copies Sort B Page Layout Make N in 1 2 in 1 ID or Poster copies i Poster 18 2 sided Copy Select to copy on both sides of the paper 1 sided 2 sided 2 sided 2 sided f E Advanced Ink Save Mode MFC J880DW Settings Prints colours lighter and emphasises the outlines of images Thin Paper Copy MFC J880DW Avoid bleeding through thin paper when copying Book Copy MFC J880DW Correct dark borders and skew when copying
3. XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 14 3 In the Orientation field select either the Portrait or Landscape option to set the orientation of your printout 4 If your application software contains a similar layout feature we recommend using the one in the application Click the 2 sided Booklet drop down list and then select 2 sided 5 Click the 2 sided Settings button 6 Select one of the options from the 2 sided Type menu Select the Binding Offset check box if you want to specify the offset for binding in inches or millimetres 8 Click OK to return to the printer driver window 9 Change other printer settings if needed A The Borderless feature is not available when using this option 1 0 Click OK again and then complete your print operation Print More Than One Page on a Single Sheet of Paper N in 1 Windows e npon aoe yoo vores e Beer oper i aS eee al pl aat 1 Select the print command in your application 2 Select Brother MFC XXXX where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 In the Orientation field select either the Portrait or Landscape option to set the orientation of your printout A If your application software contains a similar layout featu
4. guides 1 touch the edges of the paper and the paper is flat in the tray IMPORTANT When you have finished printing photos return the photo paper tray to the Normal printing position If you do not you will get a No Paper Fed error when you use cut sheet paper Photo Paper Tray in the Normal printing position Photo Paper Tray in the Photo printing position U o D e D 5 2 5 Related Information e Print Photos from ControlCenter4 Windows on page 15 Feed Slot Load special print media in this slot one sheet at a time f Load Paper in the Manual IMPORTANT e DO NOT load more than one sheet of paper in the manual feed slot at any one time Doing this may cause a paper jam e DO NOT load paper in the manual feed slot when you are printing from the paper tray Doing this may cause a paper jam 1 Open the manual feed slot cover 4 Load only one sheet of paper in the manual feed slot with the printing surface face up 5 Using both hands gently adjust the 2 Lift up the paper support manual feed slot paper guides to fit the paper Ny h 3 Slide the manual feed slot paper guides to fit the width of the paper you are Oe oo using 10 6 Using both hands push one sheet of paper into the manual feed slot until the front edge touches the paper feed rollers Let go of the paper when you hear the machine pull it The LCD di
5. the Touchscreen Redial Redial the last number you dialled Press Call History gt Redial Outgoing Call Selecta number from the Outgoing Call history Press Call History gt Outgoing Call Choose the number you want and then press Apply on O OMA A e Caller ID history Selecta number from the Caller ID history Press Call History gt Caller ID history Choose the number you want and then press Apply from the Address Book Press Address Book Do one of the following Address Book Select a number e Choose the number you want and then press Apply e Press letter of the name and press LQ and then enter the first OK Press the name you want to dial If the name has two numbers press the number you want Press Apply If you want to change the fax settings press Options Press A or Y to display the setting you want to change and then press it Press the option you want When finished press OK Press Fax Start 32 9 Do one of the following e If you are using the ADF the machine starts scanning and sending the document If you are using the scanner glass and selecting Mono inthe Colour Setting the machine starts scanning the first page Go to the next step If you are using the scanner glass and selecting Colour inthe Colour Setting the Touchscreen asks if you want to send a colour fax Press Yes
6. 0 cccccceceeeeeee eee 21 Scan Using the Scan Button on Your Brother Machine cccccceeeeeeeeeeeeeeees 22 Scan Using the Scan Button on the Machine ccccccsseeeceeeeesseseeeeeseees 22 viii 6 Phot oGaptur Center secies aria vere aeacceniten eee usteseseceaennavaneenuesaaesatebeans akaa 24 Print Photos Directly from Media ssicicoecsccnenantonawenueteoressynettodedensiadeeniexescentasuaaneedeveurteds 24 Preview and Print Photos and Movie Files from Media ccceeceeeeees 24 PhotoCapture Center print settings Overview ccccccccceeeeeeeeeceeeeceeeeseeees 24 7 BA EEE EAA NE E A cee see cine EAA E A A N A EE A N N 25 Before Fe ALIN essere ssapteietde resin cotinine nates annii nin e a EENE EE EE E iE E 25 Set Your Staton ID cesia i a a a ai 25 Telephone Line Interference VOIP ccccccccceccccececeeseceeeeeeeeeeseeeeseeeesseeesees 29 Receive MOdES siuimseiisrnninreeietinna inae a i a r ia daia 26 Choose the Correct Receive Mode cccccccccssseeeceeeeeseeeeesseeeesseseesseeeess 27 Set the F T Ring Time PSeudo Double ring cccccsceccseeeeceeseeeseseeeseeees 28 Set the Number of Rings Before the Machine Answers Ring Delay 28 olore NUMDETS Seen ee ne ee Re ee ee ee Beet aera eee 29 Store Address Book Numbers cccccsececcseeeeceeeeeeseeeeseeeeeseseeessueeesseeeeens 29 Change or Delete Address Book Names or NUMberS
7. 8 Configure the settings for the Paper Size Media Type and Layout options 9 Click the Start Printing button Related Information e Load Photo Paper on page 8 Copy Copy a Document 1 Make sure you have loaded the correct size paper in the paper tray 2 Do one of the following e Place the document face down on the scanner glass B5Js LTRI A4l e Place the document face down in the ADF If you are copying multiple pages we recommend using the ADF The Touchscreen displays lt gt Mono Start Options lt gt Colour Start 4 Change the copy settings if needed A e When you load paper other than A4 size Plain Paper you must change the settings by pressing the Options button Paper Size and Paper Type O Oo lt No of Copies Press to display the keyboard on the Touchscreen and then enter the number of copies using the Touchscreen keyboard Press OK You can also use or Options Press to change the copy Options settings for the next copy only e When finished press OK e After you have finished choosing new options you can save them by pressing the Save as Shortcut button 5 Press Mono Start or Colour Start To stop copying press xi 17 Copy Settings E Copy Options To change copy settings press the
8. Find the Error Using the LCD Cover is Open Shortcuts 4 Settings Find the Solution Follow the messages on the LCD See the instructions in the following Error and Maintenance Messages table If you cannot resolve the error please refer to the Online User s Guide Error and Maintenance Messages or see FAQs on the Brother Solutions Center at http support brother com 42 Error and Maintenance Messages The most common error and maintenance messages are shown in the table To see more detailed information read the Online User s Guide You can correct most errors and perform routine maintenance yourself If you need more tips go to your model s FAQs amp Troubleshooting page on the Brother Solutions Center at http support brother com d MFC J880DW If the Touchscreen displays errors and your Android device supports the NFC feature touch your device to the NFC logo on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device Your mobile telephone provider s message and data rates may apply Make sure the NFC settings of both your Brother machine and your Android device are set to On Error Message B amp W 1 sided Print One or more of the colour ink cartridges have reached the end of their Only lives Replace ink Replace the ink cartridges For more information see the Online User s Guide Replace the Ink Cartridges The machine
9. PIN for the computer and then press OK Do one of the following e To change the settings press Options and then go to the next step Press Start to start scanning without changing additional settings The machine starts scanning If you are using the machine s scanner glass follow the LCD instructions to complete the scanning job 5 Press the Scan Settings option A and then press Set at Device To use the Scan Settings option a computer with the ControlCenter software installed must be connected to the machine 22 6 Select the scan settings you want to change and then press OK e Scan Type Select the scan type for your document e Resolution Select the scan resolution for your document e File Type Select the file format for your document lt Scan Size Select the scan size for your document e Remove Background Colour Change the amount of background colour that is removed F Press Start The machine starts scanning If you are using the machine s scanner glass follow the LCD instructions to complete the scanning job U O O 23 Print Photos Directly from Media Preview and Print Photos and Movie Files from Media Preview your photos on the LCD before you print them Print images from movie files that are stored on a memory card or USB flash drive 1 Open the media slot cover Put the memory card or USB flash d
10. Touchscreen and then press OK letters numbers and special symbols The available characters may differ depending on your country If you entered an incorrect character and want to change it press lt or gt to move the cursor to it Press a and then enter the correct character To enter a space press Space 6 Press A Press to cycle between Telephone Line Interference VolP If you are having problems sending or receiving a fax due to possible interference on the telephone line or if you are using a VolP system we recommend changing the modem speed to minimise errors in fax operations 1 Press iy Settings gt A11 Settings gt Initial Setup gt Compatibility Press Normal or Basic for VoIP e Basic for VoIP reduces the modem speed to 9 600 bps and turns off colour fax receiving and ECM except for colour fax sending Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To improve compatibility with most VoIP services Brother recommends changing the compatibility setting to Basic for VoIP Normal sets the modem speed at 14 400 bps 3 Press Al d e VolP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line 25 Related Information Related Information e Error and Maintenance Messages on e Fax and Telephone Prob
11. Touchscreen LCD Overview There are two Home screens that you can access by pressing lt 4 or P From the Home screens you can access Wi Fi setup Shortcuts Ink levels and Setup screens Home Screen 1 This screen shows the machine s status when the machine is idle This Home screen is also called the Ready Mode screen When displayed this indicates that your machine is Ready for the next command Home Screen 1 provides access to Fax Copy and Scan operations Home Screen 2 1 2 3 09 27 01 01 2016 W HAF a lt gt Apps Settings 4 5 6 7 Home Screen 2 provides access to additional features such as Photo Web and Apps operations 1 Date amp Time Displays the date and time set on the machine Shortcuts 2 Quiet Mode This icon appears when the Quiet Mode setting is set to On The Quiet Mode setting can reduce printing noise When Quiet Mode is turned on the print speed becomes slower J gt Wireless Status Each icon in the following table shows the wireless network status Your machine has not been connected to the wireless access point Press this button to configure wireless settings For more information see the Quick Setup Guide Wireless network is connected A three level indicator in each of the Home screens displays the current wireless signal strength The wireless access point cannot be detected The wireless se
12. e Avoid touching the shiny coated side of photo paper IMPORTANT DO NOT use the following kinds of paper e Damaged curled wrinkled or irregularly shaped 1 2mm or greater curl may cause jams to occur e Extremely shiny or highly textured e Paper that cannot be arranged uniformly when stacked e Paper made with a short grain Paper capacity of the output paper tray cover Up to 50 sheets of A4 80 g m paper e Photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging 13 U o D e D 5 2 5 3 Print Print from Your Computer Print a Document Print on Both Sides of the Macintosh Paper Automatically For printing instructions see the Online User s Automatic 2 sided Printing Guide Print from Your Computer Macintosh Win d ows Print a Document Windows Select the print command in your application h Select Brother MFC XXXX where XXXX is the name of your model Click Print e Make sure the back cover is closed Complete your print operation e If paper is curled straighten it and put it back in the paper tray yA O N 7 Se as ao e Use regular paper or thin paper DO For more information see the Online NOT use bond paper User s Guide Print from Your Computer 2 Windows e If the paper is thin it may wrinkle 1 Select the print command in your application 2 Select Brother MFC XXXX where
13. from the scanner glass Watermark Copy MFC J880DW Place text in your document as a watermark 19 O Oo lt oaa ooo oea oo Remove Background Colour Removes the document s background colour in copies The white background becomes more apparent This saves some ink and may make certain copies easier to read Set New Default Saves the copy settings that you use most often by setting them as the default settings Restores any changed copy settings to the factory settings Add the current settings as a shortcut d MFC J880DW The Ink Save Mode Thin Paper Copy Book Copy and Watermark Copy features are supported by technology from Reallusion Inc Teas REAL 20 Scan Scan from Your 6 click p Scan Computer Wi ndows The machine starts scanning and the scanned image appears in the image There are several ways you can use your viewer computer to scan photos and documents on your Brother machine Use the software fvowrscanmed muliole pages usina ih applications provided by Brother or use your T alg ee ADF click the left or right arrow buttons favourite scanning application to preview each scanned page 8 Crop the scanned image if needed Scan Using ControlCenter4 Home Mode Windows 9 Do one of the following Select Home Mode as the mode setting for ControlCenter4 Click Save to save scanned data 1 Load your document Click Print to
14. gt Brother Utilities navigation bar and then click Uninstall Windows 8 Follow the instructions in the dialog box to uninstall the software and drivers Tap or click ee Brother Utilities either on the Start screen or the desktop Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap Paper Handling Gently press and slide the paper width Load Paper 3 guides 1 and then the paper length guide 2 to fit the paper size Load paper in the paper tray e Ifthe Check Paper setting is set to On and you pull the paper tray out of the machine a message appears on the LCD asking if you want to change the paper type and paper size Change the Paper Size and Paper Type settings if needed following the on screen instructions Load only one size and type of paper in the paper tray at a time U o D D 5 2 5 When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 4 Fan the stack of paper well 1 Pull the paper tray completely out of the machine 5 Gently load paper in the paper tray with the printing surface face down 2 Open the output paper tray cover 1 1 TA AA Make sure the paper is f
15. settings _ O c Z D gt Oo O For Ad Hoc Mode change the authentication and encryption methods of your computer for the wireless setting Your machine supports Open authentication only with optional WEP encryption 51 Problem and Recommended Solutions TS 05 The security information SSID Network Key is incorrect Confirm the SSID and Network Key If your router uses WEP encryption enter the key used as the first WEP key Your Brother machine supports the use of the first WEP key only TS 06 The wireless security information Authentication method Encryption method Network Key is incorrect Confirm the wireless security information Authentication method Encryption method Network Key listed in TS 04 If your router uses WEP encryption enter the key used as the first WEP key Your Brother machine supports the use of the first WEP key only your network administrator TS 08 Two or more wireless access points that have WPS or AOSS enabled are detected e Confirm that only one wireless access point router within range has the WPS or AOSS method active and try again e Try starting again after a few minutes to avoid interference from other access points TS 07 The machine cannot detect a wireless access point router that has WPS or AOSS enabled If you would like to configure your wireless settings using WPS or AOSS you must operate both your machine and the wireless access point
16. the machine 61 from the power source and take out the paper If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper Hold the concave areas with the triangle marks shown in the illustration 3 to move the print head e If ink gets on your skin or clothing immediately wash it off with soap or detergent F Gently close the scanner cover using both hands 8 Slowly pull the jammed paper 1 out of the machine If the LCD displays Repeat Jam A Inside Front do the following a Make sure you look carefully inside 1 for any scraps of paper J if To ans b Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine c Slowly pull the jammed paper out of the machine 62 d Close the Jam Clear Cover Make IMPORTANT sure the cover is closed completely MFC J680DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report Put the paper tray firmly back in the machine
17. then unfold the paper support flap 2 9 Reconnect the power cord 66 C Appendix Enter Text on Your Brother Machine e The characters that are available may differ depending on your country e The keyboard layout may differ depending on the function you are setting When you need to enter text on your Brother machine a keyboard will appear on the Touchscreen e Press to cycle between letters numbers and special characters e Press KEJ to cycle between lowercase and uppercase letters e To move the cursor to the left or right press lt 4 or P Inserting spaces e To enter a space press Space Or you can press to move the cursor Making corrections e If you entered an incorrect character and want to change it press lt 4 or gt to highlight the incorrect character Press gx and then enter the correct character e To insert a character press lt 4 or gt to move the cursor to the correct place and then enter the character e Press a for each character you want to erase or press and hold K to erase all the characters Information for compliance with Commission Regulation 801 2013 Power consumption MFC J680DW Networked Standby 1 MFC J880DW Approx 1 8 W 1 All network ports activated and connected How to enable disable Wireless LAN MFC J680DW To turn on or off the wireless network connection press Settings gt All Settings gt Network g
18. Colour fax to confirm The machine starts dialling and sending the document 1 When the Touchscreen displays Next Page do one of the following e Press No when finished scanning pages The machine starts sending the document e Press Yes to scan another page Place the next page on the scanner glass and then press OK The machine starts scanning the page Repeat this step for each additional page i Set Fax Preview to On Related Models MFC J880DW Use the Fax Preview feature to view received faxes on the LCD Aa N 5 6 A This feature is available only for monochrome faxes When Fax Preview is turned on a backup copy of received faxes will not be printed for Fax Forwarding PC Fax Receiving and Forward to Cloud operations even if you set Backup Print to On Although printed faxes show the received date and time when Fax Receive Stamp is turned on the Fax Preview screen will not display the received date and time Press Settings Press A Fax Preview Press On or Off Press Yes The Touchscreen displays a message saying future received faxes will not be printed Press Yes Press Al If faxes are stored in the memory when you change Fax Preview to Off do one of the following e If you do not want to print the stored faxes press Continue Press Yes to confirm Your faxes will be deleted e To print all the stored faxes press Print All
19. Faxes Before Delete e If you do not want to turn off Fax Preview press Cancel 33 Preview New Faxes 4 If you want to print or delete all the faxes in the list press Print Delete Related Models MFC J880DW Do one of the following e Press Print All New Faxes to MEI ASTE CENE aise age epPaals print all faxes you have not yet viewed on the LCD e Press Print A11 Old Faxes to print all faxes you have viewed e This feature is available only for monocrome TREE e Press Delete All New Faxes l to delete all faxes you have not yet e To see a fax you already previewed viewed press im pian and a Dan e Press Delete All Old Faxes Faxes to delete all faxes you have viewed 3 Perform the following operations by 4 Press View pressing the buttons shown in the table 1 New Fax es 04 view Button Result nl Enlarge the fax an Eog Foe Reduce the fax Fax Copy Scan ow p Aor Scroll vertically Scroll horizontally E Snortcuts Settings Rotate the fax clockwise 2 The fax list includes old and new faxes A blue mark appears next to new faxes Delete the fax Press Yes to confirm Press the fax you want Go back to the previous Received Faxes Print Delete page Go to the next page O 03 01 06 59 Received Fax es 4 Go back to the fax list O 03 01 06 58 Print the fax If the fax is a single page it starts printi
20. I SM aisinn a a i iR 41 Error and Maintenance Me SSQQ 6G cccceeeceeeeeeeeeeseeeeaeeeeeeeeeseeseeeeeeeseeeesaeeeaages 43 Transfer Your Faxes or Fax Journal Repott cccccsecccseeeeeeseseeeesseeeeeees 50 Troubleshooting for Wireless LAN Setup ccccceceeceeeeeeeeeeeeeeseeeeeseeeeesaaeeeesaeees 51 Wireless LAN Report Error Codes cccccsececsseecececeeceseeeesseeesseeessesessaaes 51 Fax and Telephone Problems cccccccsecceeecesecceeccseeceeceueecaeesueeseeeeeessaeesaeesaaes 99 Troubleshooting for Other Fax Problems cccccccseeeeeeeeeeseeeeeeeeeeeeeeeeeees 54 Print OF Scan PRO DICMS isccicssarcsssectisdeazsionsendastidoeausiavartasacessdseodsecnvensavienssapentesesSeccectegccunde 56 Troubleshooting for Other Print Problems cccccccseeeeceeeeeceeseeeseeeeeees 58 Document and Paper SANS siaxiccneoveacevecseancicnmhesdtucunencondednanenteednatente denoenteddescienfonaedail DOCUMEN JAMS assesses atest ccscaseeteetaece ties cansacbeucecteesebantaataentewactewastanssasamncacntes Printer Jam OF Paper IAM wrccseciocnstezdacenadtncecedanadbeabedentoswetdastslaneinaabsadeeunohineoeaies C POC aes screse cts nenesas ements encase S Enter Text on Your Brother M chinne ccccccccsseccssscceesecssseeseseeeaseeeseeeeeeeeenaass Information for compliance with Commission Regulation 801 2013 ce v6 8 ge c 1 e 672 6 ganna meee
21. Operations and Where to Find Instructions The contents of the Basic User s Guide are also included in the Online User s Guide with more details Features contents Guide o Load paper Basic User s Guide Connect the machine to your computer Quick Setup Guide Connect the machine to your mobile Quick Setup Guide device Copy a document Basic User s Guide Various types of copies 2 sided copies Online User s Guide and so on Print from your computer Windows Basic User s Guide Macintosh Print from your mobile device Brother Mobile Print Scan Guide iPrint amp Scan Print using the AirPrint function AirPrint Guide Print using the Google Cloud Print Google Cloud Print Guide function Print data downloaded from a cloud Web Connect Guide service Send and receive a fax Basic User s Guide Transfer a fax to your computer Online User s Guide Send and receive a fax using your Basic User s Guide computer Send and view a fax using your mobile Mobile Print Scan Guide device Brother iPrint amp Scan Scan from the machine Basic User s Guide Scan from your computer Basic User s Guide Scan from your mobile device Brother Mobile Print Scan Guide iPrint amp Scan Photo _ Pintaphoto Basic Users Gude Additional Error messages uformanon Troubleshooting Specifications The Online User s Guide Helps You Get the Most Out of Your Machine We hope that you find this guide helpful To learn more about your machine s features ple
22. Printed In the box and PhotoCapture Center operations and basic machine maintenance See troubleshooting tips Online User s Guide This guide includes the additional contents of HTML and PDF file the Basic User s Guide Brother Solutions In addition to information about the PC Print Center Scan Copy Fax PhotoCapture Center and Brother ControlCenter operations useful information is included about using the machine on a network Web Connect Guide This Guide provides useful information about PDF file Brother accessing Internet services from the Brother Solutions Center 1 machine as well as downloading images printing data and uploading files directly to Internet services AirPrint Guide This Guide provides information for using PDF file Brother AirPrint to print from OS X v10 8 5 or later Solutions Center 1 and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver Google Cloud Print Guide This Guide provides details about how to use PDF file Brother Google Cloud Print services for printing Solutions Center 1 over the Internet Mobile Print Scan Guide This Guide provides useful information about PDF file Brother for Brother iPrint amp Scan printing from your mobile device and Solutions Center 1 scanning from your Brother machine to your mobile device when connected to a Wi Fi network 1 Visit solutions brother com manuals Basic
23. Setup Settings Product Setup Driver Software Consumables amp Accessories Routine Maintenance Gonsumables Paper Accessories Cleaning W Others Specification OS Support Information Video FAQs Search by Keyword s Enter the keywords Search by FAQ ID number b Categorized Popular Latest Since the Brother Solutions Center is updated regularly this screenshot is subject to change without notice Definitions of Notes We use the following symbols and conventions throughout this User s Guide IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use A Tips icons provide helpful hints and supplementary information Bold Bold style identifies buttons on the machine s control panel or computer screen Italics ltalicised style emphasises an important point or refers you to a related topic Courier New Courier New font identifies messages shown on the machine s LCD A e Most of the illustrations in this User s Guide show the MFC J880DW vi For the Latest Driver Updates Go to your model s Downloads page on the Brother Solutions Center at http support brother com to download drivers To keep your machine s performance up to date check there for the latest firmware upgrades Comp
24. XxX Unable to Print XX Unable to Scan XX Unusable Device Disconnect device from front connector amp turn machine off amp then on Unusable Device Please disconnect USB device Wrong Ink Cartridge Wrong Ink Colour A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues transfer your faxes to another fax machine or your computer before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and reconnect it MFC J880DW The machine can be turned off without losing faxes stored in the memory For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report Transfer your faxes to another fax machine or your computer before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and reconnect it MFC J880DW The machine can be turned off without losing faxes stored in the memory For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report A broken device is connected to the USB direct interface Unplug the device from the USB direct interface then press to turn the machine off and then on again A USB device or USB fl
25. ard that you know is working Media is Full Your machine can only save to your memory card or USB flash drive if it contains fewer than 999 files Delete unused files and try again Delete unused files from your memory card or USB flash drive to make some free space and then try again No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company If you want to use the Caller ID feature contact your telephone company For more information see the Online User s Guide Caller ID No Ink Cartridge Take out the new ink cartridge and re install it slowly and firmly until it latches For more information see the Online User s Guide Replace the Ink Cartridges 46 No Paper Fed Do one of the following e Refill the paper tray and then follow the on screen instructions e Remove and reload the paper and then follow the on screen instructions The photo paper tray is in the wrong position Return the photo paper tray to the Normal printing position when you use cut sheet paper The paper was not inserted in the centre position of the manual feed slot Remove the paper and reinsert it in the centre of the manual feed slot and then follow the on screen instructions See Related Information Load Paper in the Manual Feed Slot at the end of this section The Jam Clear Cover is not closed correctly Out of Fax Memory Do one of the follow
26. ase take a look at our Online User s Guide It offers Quicker navigation Y Search box Y Navigation index in a separate panel Comprehensive Y Every topic in one guide Simplified Layout Y Provides step by step instructions y Feature summary at the top of the page aia aia mm lt 0 P SS ae 2 Haiii Bar B Secul rothe memo e m SIs 3 Regstaton ST ae seeps na 4 ei 1 Search Box 2 Navigation 3 Summary 4 Step by Step To View Online User s Guides To view the Online User s Guide and other available guides visit solutions brother com manuals For Windows users only you can also access your machine s guides by using Brother Utilities The Brother Utilities tool is included in the standard installation and once installed you can find it either as a shortcut on your desktop or from the Windows Start menu Questions or Problems Please take a look at our FAQs solutions and videos online Go to your model s FAQs amp Troubleshooting page on the Brother Solutions Center at http support brother com e Provides several ways to search e Displays related questions for more information e Receives regular updates based on customer feedback FAQs amp Troubleshooting Categorized Popular Latest How To Troubleshooting Error Messages Paper Feed Paper Jam Print Scan t Copy Telephone Fax Mobile Cloud
27. ash drive that is not supported has been connected to the USB direct interface Unplug the device from the USB direct interface Turn the machine off and then on again The ink cartridge model number is not compatible with your machine Verify the cartridge model number will work with your machine See Related Information Supply Specifications at the end of this section Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions _ O c Z D gt Oo O 49 Related Information e Load Paper in the Manual Feed Slot on page 9 e Change the Check Paper Size Setting on page 12 e Change the Paper Size and Paper Type on page 12 e Telephone Line Interference VoIP on page 25 e Document Jams on page 59 e Printer Jam or Paper Jam on page 60 e Supply Specifications on page 68 7 Transfer Your Faxes or Fax Journal Report If the LCD shows e Unable to Clean XxX e Unable to Initialize XxX e Unable to Print XX e Unable to Scan XX We recommend transferring your faxes to another fax machine or to your computer You can also transfer the Fax Journal report to see if there are any faxes you must transfer For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report 50 Troubleshooting for Wireless LAN setup E Wireless LAN Report Error Codes If the Wireless LAN Report shows that the connecti
28. c 0cccseeeeeeeeeees 29 Telephone Services and External Devices cccccccsececeeeeeeeeeceeeeseueesaueeseeeeeees 31 VOICE Mall ecne aa ee e i a ee EE a ea 31 Voice Over Internet Protocol VOIP csccccsssecceesecceessecceeeesseseesseneesseas 31 Connection of an External Telephone Answering Device TAD 0 31 External and Extension Telephone ccccsscccseccseeceeceeseceeecseceeeeseeeses 31 Fax Using Yo r Macchie aiscadatrrimnnneatisindahaadersiancadas aaia ii i 32 SOE AE I EEE AT A E T E IE E T E TET 32 Set Fax Preview to Oe tccerratcet cinttoteernsteresenetaeenuoeepactadioen se Geeanenteemaneananeeeet 33 Preview New Faxes ccccccssccsseecscccececseceucecseecaueceueecueeceeeceueeeueecaeessneseeeesas 34 Fax Using Your Computer PC FAX csccdeeninenccoednisoncseds dtsteuavensncceusmcadebseunetiishe osatecyss 36 Send Faxes from Your Computer ccccccceececeeeeceeeeeeeeeeseeeeseeeseeeseeeess 36 Receive Faxes on Your Computer Windows only ccc eceseeseeseeeseeeeeees 36 A Routine WVIAINTCNANGS snccissecaspratiacuncesqunanonideoecesnnersacetvastacenrtaniuanssapnenveneareesnnnes 38 Cle ale Ties Scannel ossis AEE A 38 Check the Print Qualy orice Sane medacecieo sane ctenie tedalaneesadennandosadansncensutw eaii reia 38 Check the Print Alignment from Your Brother Machine ccccseceeeeeeeeeseeeeeeaees 40 E TrOU DIESHOOUNG sorrisi a En 41 identity the PROD
29. connections Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket of the Cannot send a fax machine If you subscribe to DSLor VoIP services contact your service provider for connection instructions Print the Transmission Verification Report and check for an error Ask the other party to check that the receiving machine has paper Cannot receive a fax If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correctly 1 Connect the external TAD as shown in the illustration For more information see the Online User s Guide External TAD Telephone Answering Device 2 Set your answering machine to answer in one or two rings Record the outgoing message on your answering machine e Record five seconds of silence at the beginning of your outgoing message e Limit your speaking to 20 seconds e End your outgoing message with your Remote Activation Code for people sending manual faxes For example After the beep leave a message or press 51 and Start to send a fax 4 Set your answering machine to answer calls 5 Set your Brother machine s Receive Mode to External TAD See Related Information Choose the Correct Receive Mode at the end of this section Make sure your Brother machine s Fax Detect feature is turned On Fax Detect is a feature that allows you to recei
30. ct Brother PC FAX 3 Click Print The Brother PC FAX user interface appears 4 Enter the recipient s fax number a Use your computer keyboard or click the Brother PC FAX user interface s numeric keypad b Click Add Send Address A the Address Book 5 Click Start Your document is sent to the Brother machine and then faxed to the recipient Contact the application s vendor if you need more support You can also select a stored number from Receive Faxes on Your Computer Windows only Use Brother s PC FAX software to receive faxes on your computer screen them and print only those faxes you want Even if you turn off your computer at night or on the weekend for example your machine will receive and store your faxes in its memory The number of received faxes that are stored in the memory appears on the LCD When you start your computer and the PC Fax Receive software runs your MFC transfers your faxes to your computer automatically For PC Fax Receive to work the PC FAX Receive software must be running on your computer Before you can set up PC Fax Receive you must install the Brother software and drivers on your computer Make sure your Brother machine is connected to your computer and turned on If your machine displays an error and is unable to print faxes from memory use PC FAX to transfer your faxes to a computer PC Fax Receive is not available for Macintosh 36 1 D
31. e you chose in the printer driver matches the size of paper in the tray For more information see the Online User s Guide Print Settings Windows or Print Options Macintosh Paper Tray not detected Slowly push the paper tray completely into the machine Paper or a foreign object has prevented the paper tray from being inserted properly Pull the paper tray out of the machine and remove the jammed paper or foreign object If you cannot find or remove the jammed paper see Related Information Printer Jam or Paper Jam at the end of this section Repetitive No Clean the paper pick up rollers Paper Tea For more information see the Online User s Guide Clean the Paper Pick up Rollers Touchscreen Init The Touchscreen was pressed before the power on initialisation was Failed completed Make sure nothing is touching or resting on the Touchscreen especially when plugging the machine in Debris may be stuck between the lower part of the Touchscreen and its frame Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris Tray removed This message is displayed when the setting to confirm the paper type and size is enabled To not display this confirmation message change the setting to Off See Related Information Change the Check Paper Size Setting at the end of this section 48 Unable to Clean XX Unable to Initialize
32. eaner ADF models only Check the quality of the four colour blocks on the sheet 4 The Touchscreen asks about the print quality Do one of the following e If all lines are clear and visible press No and then press A to finish the Print Quality check e If lines are missing see Poor below press Yes Related Information e Troubleshooting for Other Fax Problems on page 54 e Troubleshooting for Other Print Problems on page 58 38 The Touchscreen asks you to check the print quality of each colour Press the number of the pattern 1 4 that most closely matches the printing result 6 Do one of the following e If print head cleaning is needed press Start to start the cleaning procedure e If print head cleaning is not needed the Maintenance screen reappears on the LCD Press A 7 After the cleaning procedure is finished the Touchscreen asks if you want to print the Print Quality Check Sheet again Press Yes and then press Start The machine prints the Print Quality Check Sheet again Check the quality of the four colour blocks on the sheet again If you clean the print head and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem colour Try cleaning the print head again If the print has not improved contact Brother customer service o
33. eck mark then press OK Press Yes to confirm 3 Press A or Y to display the number you want to change and then press it 4 Do one of the following e To change the name press Name Enter the new name up to 16 characters using the Touchscreen Press OK To change the first fax or telephone number press Address 1 Enter the new fax or telephone number up to 20 digits using the Touchscreen Press OK To change the second fax or telephone number press Address 2 29 Enter the new fax or telephone number up to 20 digits using the Touchscreen Press OK A How to change the stored name or number To change a character press lt 4 or gt to position the cursor to highlight the character you want to change and then press gx Enter the new character 5 Press OK to finish 6 Press All 30 Telephone Services and External Devices You may be able to use the following services and connections with your Brother machine A These are summaries of ways to connect your machine For more information about each topic see the Online User s Guide Voice Mail If you have a Voice Mail service on the telephone line that your Brother machine is connected to it may conflict with your Brother machine when receiving incoming faxes If using this service we suggest setting the Brother machine s Receive Mode to Manual Voice Over Internet Protocol VoIP VoIP is a type o
34. ectencesartaencen 25 31 69 Q D gt lt W Wireless LAN report 70 orotner Visit us on the World Wide Web http www brother com Made from 100 recycled paper excludes cover Brother Earth K www brotherearth com i Version 0
35. eeeeceeeeeeeeees 43 F Fax F T ring CNG esccoscntecenve ieguanasaezereentes 28 Ang delay ee ene 28 station ND xcicad sscaddumva ewsaleenosheadeadachaoas 25 telephone line compatibility 25 FAX FECCIVE cccccccececcecccceceucececeeceneacs 26 Fax from COMpuUtET ccccece seen ees 36 J NTS iioweriniccutsrvecducoaradeeesoedwuducawevecdbadnieations 59 COCUMENL 0ceccccececcececcececceceneas 59 DAD Sl cer 60 M Manual FOC CIV Cc Bova nccsrceventatnecensasaaweraceacedas 26 Manual feed slot c c cccecececeeeeeess 9 P Paper check paper setting 006 12 how tO load ccececcececcceccececeacecens T Photo paper tray cccceccseeceeeeeeeeeeee 8 PhotoCapture Center 24 PIA AEE E AAE ETEA E 14 alignment CNeCK c0cceeeeeeeee 40 Quality CNECK ccceccecceeeeeeeees 38 R Receive Mode cececeeeeeeceeeees 26 27 S SC iN Misi werssncstoeani ta eneaeaiinnsjnbnbewsthamuaesineraneseseunn 21 S10 9 nee ee ere 68 T TAD Telephone Answering Device Oxternal ccececeeeecececeeeeeeeeees 26 31 Transferring your faxes or Fax Journal BOI EE 50 Troubleshooting document and paper jams 59 error and maintenance messages 43 fax and telephone problems 53 print or scan problems 05 56 V Voice Mall c cccececcccececceccceeceucecens 31 VolP SY SIG IMS a ssticcs sce seco
36. esensesenseseueeseueesees 12 Recommended Print Me ia ccccccscccsseceececseeceueceeeecueeceeeseueceueesueeeeueecaeesaesseass 13 Handle and Use Print ICON A srsee tee sche cect etacderacesydodaaaewnac cateesanededatecuddtedentet vacueraeiers 13 3 PANE see tee eee a sce eee eae eee eesti geste E ceecaseeeeveeseaceeeaaced 14 Print fom Your ONO OU aissein erceen scenes Serene e i 14 Print a Document Macintosh cccccceeeeecsseeceeececeseeseegeeeeeseessssessaaees 14 Print a Document Windows sseseseeeesesieieeeisiereririeiererisrereririsrnririrrereran 14 Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Windows easeeeeeeeeeeenereeieneriiererarirrererarisnsraitisrarirrsraririererernn 14 Print More Than One Page on a Single Sheet of Paper N in 1 Ci eget canes eacgaae cose pe as gen acd eceten esa nes ea nbeseevan eee easeaahazetecseseeeae 15 Print Photos from ControlCenter4 Windows o oececeeeeeeeseeeeeeeeeeees 15 4 CODY entree eee er ere ere en ee ee eee re ee ee eee ee ee ee ee 17 Copy a Document Seamer ere emer ere een near ere eer hee nee creer ey ee eer ee 17 COP STUNG aE S EE E E 18 GODY DOING airisem niri aia EO EEE EE EN E 18 5 SC en E aaa ss wee see cease ee seen spe sage saan eceoeeecesezecsst ceoe eee 21 Scan from Your Computer Windows 0 0 0 cceccceccsecceeseseeesesvessestessesvrseseeseeeeenen 21 Scan Using ControlCenter4 Home Mode Windows
37. et eee ene ee eee ae eae eee eee General Information Control Panel Overview The control panel will vary depending on your model 1 2 3 4 MFC J880DW 0 yay i On nO Oe 1 NFC Near Field Communication logo MFC J880DW e If your Android device supports the NFC feature you can print from your device or scan documents to your device by touching it to the NFC logo on the control panel 2 2 7 67 5 mm Touchscreen Liquid Crystal Display LCD Access menus and options by pressing them on this Touchscreen Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it 3 Touchpanel Back Press to go back to the previous menu A Home Press to return to the Home screen Q D D 5 O 3 Q a O While the machine is in Sleep Mode the Home icon blinks x Cancel Press to cancel an operation available when illuminated in red 4 Power On Off Press D to turn the machine on Press and hold down to turn the machine off The Touchscreen will display Shutting Down and will stay on for a few seconds before turning itself off If you have connected an external telephone or TAD it is always available If you turn the machine off using it will still clean the print head periodically to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to a power source at all times
38. f phone system that uses an Internet connection instead of a traditional telephone line Your machine may not work with some VoIP systems If you have questions about how to connect your machine to a VoIP system contact your VoIP provider Connection of an External Telephone Answering Device TAD You may choose to connect an external answering device to your Brother machine To receive faxes successfully you must connect it correctly When recording an outgoing message on your external TAD we recommend recording 5 seconds of silence at the beginning of your message and limiting your speaking to 20 seconds Set your machine s Receive Mode to External TAD External and Extension Telephones You can connect a separate telephone to your machine If you answer a fax call on an extension or external telephone you can make your machine receive the fax by pressing 5 1 If the machine answers a voice call and pseudo double rings for you to take over press 5 1 to take the call on an extension telephone 31 Fax Using Your Machine Send a Fax 1 Load your document in the ADF or on the scanner glass 2 Press f rax A MFC J880DW If Fax Preview is setto On press E Fax gt Sending Faxes The Touchscreen displays SNNN SS History Address Book Enter the fax number in one of the following ways Dial Pad Enter the fax number manually Press all digits of the number using
39. g only on your Brother machine extension and external telephones will not ring however you can still answer the machine s call on any telephone 1 Press it Settings gt All Settings gt Fax gt Setup Receive gt F T Ring Time 2 Press how long the machine will double ring to alert you to a voice call 3 Press A A Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Set the Number of Rings Before the Machine Answers Ring Delay When somebody calls your machine you will hear the normal telephone ring sound The number of rings is set in the Ring Delay option e The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax Tel modes If you have external or extension telephones on the same line as the machine select the maximum number of rings 1 Press it Settings gt All Settings gt Fax gt Setup Receive gt Ring Delay Press the number of times you want the line to ring before the machine answers NO If you select 0 the machine will answer immediately and the line will not ring at all available only for some countries 3 Press A 28 Store Numbers You can set up your machine to store fax numbers in the Address Book If you lose electrical power the Address Book numbers that are in the machine s memory will not be lost Store Address Book Nu
40. ilation and Publication Notice This manual has been compiled and published to provide the latest product safety information at the time of publication The information contained in this manual may be subject to change For the latest manual visit us at solutions brother com manuals Vil Table of Contents Basic User s Guide 1 G neral NEON AGU ON aoa oe sete pene este aia 1 Control Panel OV SS occ reeset cs corecsmne canes aiaa aa adi EEA EA ERA 1 Touchscreen LCD OVEIVICW cccccccccececceeeeceececeecececesecessucesseeesseseeseueeseneesnsessnees 3 Cloud Service Notifications airs nesedsndsiscececuelycboesee onesie detbiwesedayasideccareienaseoeyioacese 5 Access Brother Utilities Windows eseseesesesieeeneisreraririsrerarisisrnririnreririnrnrererren 6 Uninstall the Brother Software and Drivers Windows c ececeeseeeeeee 6 2 Paper Randig ec esas ts ete ee E EEEa 7 HA Me UC e ETA eine see eas seen ee pana eee gntae nese T Ea T Load paper in the paper WAY sorc cccvessdasessedsd cescedenestaessensekssesasnebgecnineeshosetetesteers 7 Load Photo Paper ocd cceiceceaceyanseadeensdeesceesesdevses debe lencpageeenenvenesecendetennendectecwserscuet 8 Load Paper in the Manual Feed Slot ccccccscccceeeeceeeeceeeeceeeeseeseseeeesees 9 Change the Check Paper Size Setting ccccccccceseceeceeeeeceeseeseeseesseeeeens 12 Change the Paper Size and Paper Type c scccccscccceecccseecese
41. images and then print them using the machine e Fax You can fax photos and documents that are stored on your mobile device You can also view faxes which are received by the machine on your mobile device Check the Machine Status You can check the remaining ink levels and other information and view error solutions For more information see the Mobile Print Scan Guide for Brother iPrint amp Scan solutions brother com manuals MFC J880DW If your Android device supports Near Field Communication NFC print and scan just by touching your device to the NFC logo on the control panel E Web Connect Brother Apps Scan and upload images and files to popular web services directly from your machine Capture and convert information directly from your machine without your computer For more information see the Web Connect Guide solutions brother com manuals Printing Scanning User s Guides and Where to Find Them Which Guide What s in It Where Is It Product Safety Guide Read this Guide first Please read the Safety Printed In the box Instructions before you set up your machine See this Guide for trademarks and legal limitations Quick Setup Guide Follow the instructions for setting up your Printed In the box machine and installing the drivers and software for the operating system and connection type you are using Basic User s Guide Learn the basic PC Print Scan Copy Fax
42. ing e Clear the data from the memory To gain extra memory you can turn off Memory Receive For more information see the Online User s Guide Turn Off Memory Receive e Print the faxes that are in the memory For more information see the Online User s Guide Print a Fax Stored in the Machine s Memory Out of Memory If a fax sending or copy operation is in progress Press x or Quit or Close and wait until the other operations that are in progress finish and then try again Press Send Now to send the pages scanned so far Press Partial Print to copy the pages scanned so far Clear the data in the memory To gain extra memory you can turn off Memory Receive For more information see the Online User s Guide Turn Off Memory Receive Print the faxes that are in the memory For more information see the Online User s Guide Print a Fax Stored in the Machine s Memory 47 _ O c Z D gt Oo O Paper Size 1 Check that the paper size you chose on the machine s display Mismatch matches the size of the paper in the tray See Related Information Change the Paper Size and Paper Type at the end of this section Make sure you loaded the paper in a Portrait position by setting the paper guides at the indicators for your paper size 3 After you have checked the paper size and the paper position follow the on screen instructions If you are printing from your computer make sure the paper siz
43. ion Inside Front Make sure the paper length guide is set to the correct paper size Do not put more than one sheet of paper in the manual feed slot at any one time Wait until the Touchscreen displays Where to Place the Paper before you feed the next sheet of paper in the manual feed slot Jam B Front Remove the jammed paper Repeat Jam B Prone See Related Information Printer Jam or Paper Jam at the end of this section _ O c Z D gt Oo O Make sure the paper length guide is set to the correct paper size 45 Jam C Rear Remove the jammed paper See Related Information Printer Jam or Paper Jam at the end of this section Make sure the paper length guide is set to the correct paper size Clean the paper pick up rollers For more information see the Online User s Guide Clean the Paper Pick up Rollers Low Temperature After warming the room allow the machine to warm up to room temperature Try again when the machine has warmed up Media card error _ Multiple data storage devices were in the machine when it was turned on Remove the memory card s or USB flash drive that you are not using Media Error Remove the memory card from the media drive slot of the machine and format it correctly Put the card firmly into the slot again to make sure it is in the correct position If the error remains check the media drive slot of the machine by putting in another memory c
44. ks into place and then unfold the paper support flap 2 F Reconnect the power cord Paper is Jammed in the Back of the Machine Jam C Rear If the LCD displays Jam C Rear follow these steps 1 Unplug the machine from the electrical socket 64 IMPORTANT 4 Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine MFC J680DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report 5 Slowly pull the jammed paper out of the machine 2 Pull the paper tray 1 completely out of the machine Close the Jam Clear Cover Make sure 3 Pull the two green levers inside the the cover is closed completely machine to release the jammed paper Put the paper tray firmly back in the machine A Depending on the paper size it is easier to remove the jammed paper from the front of the machine rather than from the back of the machine _ O c Z D gt Oo O 8 While holding the paper tray in the machine pull out the paper support 1 65 until it locks into place and
45. lat in the tray S EAA and the paper length guide 1 touches R ED the edges of the paper ee Zen ASS SN S Se Ss LP IMPORTANT e Be careful not to push the paper in too far it may lift at the back of the tray and cause paper feed problems e Loading more than 20 sheets of Photo 2L 13 x 18 cm paper may cause paper jams A 6 To add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages Gently adjust the paper width guides 1 to fit the paper Make sure the paper guides touch the edges of the paper F Close the output paper tray cover Slowly push the paper tray completely into the machine 8 While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 Load Photo Paper Use the photo paper tray which is located on the top of the output paper tray cover to print on Photo 10 x 15 cm or Photo L 89 x 127 mm size paper 1 Press the blue photo paper tray release button 1 and slide the output paper tray cover forward until it locks into the photo printing position 2 2 Load up to 20 sheets of photo paper in the photo paper tray with the printing surface face down 3 Gently adjust the paper width guides to fit the paper Make sure the paper width
46. lems on page 53 page 43 SSS e Fax and Telephone Problems on page 53 I Receive Modes Some receive modes answer automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes Fax Only Fax Only mode automatically will answer every call as a fax Fax Tel Fax Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and handling them in one of the following ways e Faxes will be received automatically e Voice calls will start the F T ring to tell you to pick up the line The F T ring is a pseudo double ring made by your machine Manual Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature To receive a fax in Manual mode lift the handset of the external telephone When you hear fax tones short repeating beeps press the Start button and then select Receive to receive a fax You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be handled in the following ways e Faxes will be received automatically e Voice callers can record a message on the external TAD 26 i Choose the Correct Receive Mode You must choose a Receive Mode depending on the external devices and telephone services you have o
47. mbers You can store up to 100 Addresses with a name and each name can have two numbers 1 Press jaa Fax gt Address Book 2 Do the following steps a Press Edit gt Add New Address gt Name b Enter the name up to 16 characters using the Touchscreen Press OK c Press Address 1 d Enter the first fax or telephone number up to 20 digits using the Touchscreen Press OK A e Press Pause to insert a pause between numbers You can press Pause as many times as needed to increase the length of the pause Be sure to include the area code when entering a fax or telephone number Depending on the country the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number e To store the second fax or telephone number press Address 2 Enter the second fax or telephone number up to 20 digits using the Touchscreen Press OK f Press OK to confirm To store another Address Book number repeat these steps 3 Press A Change or Delete Address Book Names or Numbers You can change or delete an Address Book name or number that has already been stored 1 Press jm Fax gt Address Book gt Edit 2 Press Aor Y to display Change and then press it A To delete numbers press A or to display Delete and then press it Select the numbers you want to delete by pressing them to display a red ch
48. n your line By default your machine automatically will receive any faxes that are sent to it The diagram below will help you select the correct mode Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on the same line as the machine Yes No Are you using the voice message function of an external telephone answering device No Do you want the machine to answer fax and __ Manual telephone calls automatically No Fax Tel Fax Only Yes External TAD Yes 1 Press Mi Settings gt All Settings gt Fax gt Setup Receive gt Receive Mode A is setto Off Press A or Y to display the Fax Only Fax Tel External TAD or Manual option and then press the option you want 3 Press A Related Information e Fax and Telephone Problems on page 53 e Troubleshooting for Other Fax Problems on page 54 If the option to change the Receive Mode is unavailable make sure the BT Call Sign feature 27 Set the F T Ring Time Pseudo Double ring When you set the Receive Mode to Fax Tel if the call is a fax your machine will receive it automatically However if itis a voice call the machine will sound the F T ring pseudo double ring for the time you set in the F T Ring Time option When you hear the F T ring it means that a voice caller is on the line Because the F T ring is a settin
49. ng A Touchscreen message asks if you want to delete the fax from the machine s memory To delete the fax press Yes To keep the fax in the machine s memory press No 03 01 06 57 34 Button Result If the fax has multiple pages do one of the following e Press Print All Pages to print the whole message A Touchscreen message asks if you want to delete the fax from the machine s memory To delete the fax press Yes To keep the fax in the machine s memory press No Press Print Displayed Only to print only the displayed page Press Print From Displayed to print from the displayed page to the last page e If your fax is large there may be a delay before it is displayed e The Touchscreen displays the current page number and total pages of the fax message If your fax message is over 99 pages the total number of pages appears as XX 4 Press A 35 Fax Using Your Computer PC FAX Computer The Brother PC FAX feature lets you send a file created in any application on your computer as a standard fax and even attach a cover page For Windows For more information see the Online User s Guide PC FAX for Windows For Macintosh f Send Faxes from Your For more information see the Online User s Guide PC FAX for Macintosh 1 From your application select File and then Print The steps may vary depending on your application The Print dialog box appears 2 Sele
50. nplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report 2 Pull the paper tray 1 completely out of the machine 60 3 Pull the two green levers inside the If the LCD displays Repeat Jam A machine to release the jammed paper Inside Front move the print head if needed to take out any paper remaining in this area Make sure scraps of paper are not left in the corners of the machine 1 and 2 4 Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover 1 into the open position IMPORTANT e DO NOT touch the encoder strip a thin strip of plastic that stretches across the width of the machine 1 Doing this may cause damage to the machine 5 Slowly pull the jammed paper 1 out of the machine If the print head is in the right corner as shown in the illustration 2 you cannot move the print head Close the scanner cover and then reconnect the power cord Open the scanner cover again and then _ O c Z D gt Oo O hold down x until the print head moves to the centre Then unplug
51. o get the best print quality set the machine for the type of paper you are using When you change the size of the paper you load in the tray you must change the Paper Size setting on the LCD at the same time Do one of the following e MFC J680DW Press Mi Settings gt Paper Type e MFC J880DW Press Mi Settings gt Tray Setting gt Paper Type 2 Press A or Y to display the Plain Paper Inkjet Paper Brother BP71 or Other Glossy option and then press the option you want Press Paper Size 4 Press A or Y to display the paper size options and then press the option you want 5 Press A A The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When you use glossy paper remove each sheet at once to prevent smudging or paper jams 12 Related Information e Error and Maintenance Messages on page 43 Recommended Print Media For the best print quality we recommend using the Brother paper listed in the table lf Brother paper is not available in your country we recommend testing various paper types before purchasing large quantities Brother paper Paper Type A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet Matte BP60MA 10 x 15 cm Glossy Photo BP71GP Handle and Use Print Media e Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat
52. o one of the following e Windows XP Windows Vista and Windows 7 Click Start gt All Programs gt Brother gt Brother Utilities gt PC FAX gt Receive Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Receive 2 Confirm the message and click Yes The PC FAX Receive window appears The E PC FAX Receive icon also appears in your computer task tray 37 A Routine Maintenance Clean the Scanner Check the Print Quality If faded or streaked colours and text appear or 1 Unplug the machine from the electrical if text is missing on your printouts the print socket head nozzles may be clogged Print the Print Quality Check Sheet and look at the nozzle 2 Lift the document cover 1 Clean the check pattern scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with a non flammable glass cleaner 1 Press m Ink gt Improve Print Quality gt Check Print Quality A You can also press Bi settings gt Maintenance gt Improve Print Quality gt Check Print Quality 2 Press Start The machine prints the Print Quality Check Sheet 3 In the ADF unit clean the white bar 1 and the glass strip 2 with a lint free 3 cloth moistened with a non flammable glass cl
53. oint Set up the wireless network connection The wireless connection setting is disabled Enable the WLAN connection and set up the wireless network connection The wireless access point cannot be detected Set up the wireless network connection again The wireless network is connected A three level indicator in the LCD displays the current wireless signal strength You can configure wireless settings by pressing each wireless status button If you cannot print on both sides of paper check the following 6 Change the paper size setting in the printer driver to A4 57 _ O c Z D gt Oo O E Troubleshooting for Other Print Problems Poor print quality White horizontal lines appear in text or graphics The machine prints blank pages Characters and lines are blurred Printing appears dirty or ink seems to run Photo paper does not feed correctly Vertical black lines or streaks appear in copies Black marks or spots appear in copies Check the print quality See Related Information Check the Print Quality at the end of this section Make sure the Media Type setting in the printer driver or the Paper Type setting in the machine s menu matches the type of paper you are using For more information see the Online User s Guide Print Settings Windows or Print Options Macintosh Check the print quality see Related Information Check the Print Quality at
54. on failed check the error code on the printed report and see the corresponding instructions in the table Problem and Recommended Solutions TS 01 The wireless setting is not activated change the wireless setting to ON If a network cable is connected to your machine disconnect it and change the wireless setting of your machine to ON TS 02 The wireless access point router cannot be detected 1 Check the following two points e Unplug the power to your wireless access point router wait for 10 seconds and then plug it back in e If your WLAN access point router is using MAC address filtering confirm that the MAC address of the Brother machine is allowed in the filter If you manually entered the SSID and security information SSID authentication method encryption method Network Key the information may be incorrect Reconfirm the SSID and security information and re enter the correct information if needed TS 04 The Authentication Encryption methods used by the selected wireless access point router are not supported by your machine For infrastructure mode change the authentication and encryption methods of the wireless access point router Your machine supports the following authentication methods e WPA Personal TKIP or AES WPA2 Personal AES Open WEP or None without encryption Shared key WEP If your problem is not solved the SSID or network settings you entered may be incorrect Confirm the wireless network
55. ooting for Other Print Problems on page 58 40 Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine Identify the Problem Even if there seems to be a problem with your machine you can correct most problems yourself First check the following e The machine s power cord is connected correctly and the machine s power is on e All of the machine s orange protective parts have been removed e The ink cartridges are installed correctly e The Scanner Cover and the Jam Clear Cover are fully closed e Paper is inserted correctly in the paper tray e The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer e For network models The access point for wireless router or hub is turned on and its link button is blinking e Check the LCD or the machine s status in Status Monitor on your computer Find the Solution e A green icon indicates the normal stand by condition e A grey icon indicates the machine is offline Le M C Y BK COE EEE e Click the Troubleshooting button to access Brother s troubleshooting website e Double click the icon in the task tray e Windows If you check Load Status Monitor on Startup the Status Monitor will launch automatically each time you start your computer 41 _ O c ZA D gt Oo O
56. orotner Basic User s Guide MFC J68 0DW MFC J880DW Online User s Guide This Basic User s Guide contains basic instructions and information for your Brother machine For more advanced instructions and information see the Online User s Guide at solutions brother com manuals m If you need to call Customer Service Please complete this information for future reference Model Number MFC J680DW MFC J880DW Circle your model number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the machine Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product online at http www brother com html registration 2015 Brother Industries Ltd All rights reserved You Can Use the Following Features E Mobile Connect Use Brother iPrint amp Scan to check the machine status and access various functions from mobile devices By installing Brother iPrint amp Scan on your mobile device and connecting to the machine you can use the following convenient features e Print You can print photos documents and web pages from your mobile device You can also print files from various web services e Scan You can scan photos and documents and save them to your mobile device e Copy You can use your mobile device to edit scanned images crop and rotate
57. print scanned data Click Co Open with an 2 Click the ControlCenter4 icon in re i Application to open scanned data the task tray and then click Open in another application U O O Click Send E mail to attach scanned data to an email 3 Click the Scan tab Control Center 4 Model MFC 000 Configuration Help T Device Settings a ort Click TE OCR to convert your Terei m scanned document to an editable text REF ts file mii E Rl Q g 3 amp e 4 Select the Document Type 5 Change the document s Scan Size if needed 21 Scan Using the Scan Button on Your Brother Machine Scan Using the Scan Button on the Machine Use the Scan button on the machine to make temporary changes to the scan settings To make permanent changes use Brother s ControlCenter software 1 Do one of the following e Place the document face down on the scanner glass 4 l B5uisl LTRI A4l e Place the document face down in the ADF If you are scanning multiple pages we recommend using the ADF A 4 Press Scan gt to File If the machine is connected over the network press A or Y to display the computer where you want to send data and then press the computer name If the LCD prompts you to enter a PIN use the LCD to enter the four digit
58. r so effects could not be added MFC J880DW Choose a regularly proportioned image Image Too Small The size of your photo is too small to trim MFC J880DW Choose a larger image Ink Absorber Pad The ink absorber box or flushing box must be replaced Contact Full Brother customer service or your local Brother Authorised Service Centre to have your machine serviced Reasons for cleaning are The machine automatically cleans itself after you remove the power cord and plug it back in After a paper jam has been cleared the machine automatically cleans itself before the next received page is printed The machine automatically cleans itself after sitting idle for more than 30 days infrequent use The machine automatically cleans itself after ink cartridges of the same colour have been replaced 12 times Ink Absorber Pad The ink absorber box or flushing box must be replaced soon Contact NearFull Brother customer service or your local Brother dealer Ink Low One or more of the ink cartridges are near the end of their lives Order a new ink cartridge You can continue printing until the Touchscreen displays Cannot Print For more information see the Online User s Guide Replace the Ink Cartridges You can still scan even if the ink is low or needs to be replaced Jam A Inside Front Remove the jammed paper See Related Information Printer Jam or Paper Jam at the end of this Repeat Jam A sect
59. r your local Brother dealer IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty A printed sample looks like this When a print head nozzle is clogged the After the print head nozzle is cleaned the horizontal lines are gone Related Information e Troubleshooting for Other Print Problems on page 58 39 AJ oO r 5 D D 5 r D D 5 O D Check the Print Alignment from Your Brother Machine If your printed text becomes blurred or images become faded after transporting the machine adjust the print alignment 1 Press ig tnx gt Improve Print Quality gt Alignment You can also press Bi settings gt Maintenance gt Improve Print Quality gt Alignment Press Next and then press Start The machine starts printing the Alignment Check Sheet A 1 MN 2 MN 4 Ari gt INN For the A pattern press A or to display the number of the test print with the fewest visible vertical stripes 1 9 and then press it in the example above row number 6 is the best choice Press OK Repeat this step for the rest of the patterns A When the print alignment is not adjusted correctly text looks blurry or crooked like this After the print alignment is adjusted correctly text looks like this ABC ADC 4 Press Al Related Information e Troublesh
60. re we recommend using the one in the application 4 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 or 16 in 1 option Click the Page Order drop down list and then select your page order and then select your border line type Change other printer settings if needed Click OK and then complete your print 6 Click the Border Line drop down list 8 operation Print Photos from ControlCenter4 Windows You can print and edit photos using various ControlCenter features In the following steps the ControlCenter Home mode is used as an example 1 Make sure you have loaded the correct media in the paper tray 2 Click the ControlCenter4 icon in the task tray and then click Open 15 Q9 J F P 3 Click the Photo tab Control Center 4 Model MFC XXXK Configuration Help Ti Device Settings a Support Photo Capture sss H Sort by Date Ascending Orde ra xX Lad My CC4 Folder IMG0017 jpg IMG0020 jpg IMG0041 jpg IMG0068 jpg Ffi ri Thumbnail Size Sort Ns asl Rieke eS PANA Selected File s 0 4 Select the folder that contains the image you want to print 5 Select images you want to print by clicking the image in the image viewer and selecting the check box under the image 6 Specify the number of copies you want to print 1 99 by clicking F Click Print The print settings window appears
61. rive in the correct slot Press Photo gt View Photos Press lt or gt to display the photo you want to print and then press it y A O N Print All and then press the Yes button to confirm 5 Press 5 0 jE to display the keyboard on the Touchscreen and then enter the number of copies using the Touchscreen keyboard Press OK You can also use or If you want to print all the photos press PhotoCapture Center 6 Press OK Repeat the last three steps until you have selected all the photos you want to print 8 Press OK 9 Read and confirm the displayed list of options 1 0 To change the print settings press Print Settings 11 Press Start settings overview The Print Settings you change are temporary for your current printout The machine returns to its default settings after printing is complete A f PhotoCapture Center print You can save the print settings you use most often by setting them as the default For more information see the Online User s Guide 24 7 Fax Before Faxing i Set Your Station ID Set the machine s Station ID if you want the date and time to appear on each fax you send 1 Press jj Settings gt All Settings gt Initial Setup gt tation ID 2 Press Fax 3 Enter your fax number up to 20 digits on the Touchscreen and then press OK 4 Press Name 5 Enter your name up to 20 characters using the
62. rother Original ink cartridge If the error Volume message remains contact Brother customer service or your local Brother dealer Cannot Print One or more of the ink cartridges have reached the end of their lives a Replace the ink cartridges For more information see the Online User s Guide Replace the Ink Cartridges You can still scan even if the ink is low or needs to be replaced Connection Failed You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup kee Remaining 1 Dregs x The machine will cancel the job and clear it from the emory memory Try to print again Disconnected Try to send or receive again If calls are stopped repeatedly and you are using a VoIP Voice over IP system try changing the Compatibility to Basic for VoIP See Related Information Telephone Line Interference VoIP at the end of this section Document Jam too The document was not inserted or fed correctly or the document Long scanned from the ADF was too long See Related Information Document Jams at the end of this section High Temperature After cooling the room allow the machine to cool down to room temperature Try again when the machine has cooled down Hub is Unusable Hubs including a USB flash drive with a built in hub are not supported Unplug the device from the USB direct interface 44 Image Too Long The proportions of your photo are irregula
63. router Confirm that your wireless access point router supports WPS or AOSS and try starting again If you do not know how to operate your wireless access point router using WPS or AOSS see the documentation provided with your wireless access point router ask the manufacturer of your wireless access point router or ask 52 Fax and Telephone Problems If you cannot send or receive a fax check the following 1 Connect one end of the telephone line cord to the area labelled LINE and then connect the other end of the telephone line cord directly to a telephone wall socket If you can send and receive faxes when the telephone line is directly connected to the fax the problem may be unrelated to the machine Please contact your telephone service provider for connection issues 2 Check the receive mode See Related Information Receive Modes e Choose the Correct Receive Mode 3 Try changing the compatibility settings You may be able to send and receive faxes by lowering the connection speed For more information see Related Information Telephone Line Interference VoIP If the problem still is not resolved turn the machine off and then turn it on 39 Related Information e Telephone Line Interference VoIP on page 25 e Receive Modes on page 26 e Choose the Correct Receive Mode on page 27 _ O c Z D gt Oo O Q 53 I Troubleshooting for Other Fax Problems Check all line cord
64. splays Manual Feed Slot ready Read the instruction displayed on the LCD and then press LOK While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 A e f the document does not fit on one sheet the Touchscreen will prompt yo to load another sheet of paper Place another sheet of paper in the manual feed slot and then press OK on the Touchscreen When you are using envelopes load the envelopes with the printing surface face up and the flap on the left as shown in the illustration u e When loading an envelope or a sheet of thick paper push the envelope into the manual feed slot until you feel the paper feed rollers grab it Related Information e Error and Maintenance Messages on page 43 11 U o D e D 5 2 5 Change the Check Paper Size Setting If the Check Paper setting is set to On and you pull the paper tray out of the machine the LCD displays a message asking if you want to change the Paper Size and Paper Type settings The default setting is On 1 Press it Settings gt All Settings gt General Setup gt Check Paper 2 Press On or Off 3 Press A Related Information e Error and Maintenance Messages on page 43 Change the Paper Size and Paper Type Set the Paper Size and Paper Type settings for the paper tray T
65. t WLAN Enable gt On or Off MFC J880DW To turn on or off the wireless network connection press Settings gt All Settings gt Network gt Network I F gt WLAN or Wired LAN xipueddy N 67 Supply Specifications The machine uses individual Black Yellow Cyan and Magenta ink cartridges that are separate from the print head assembly Service Life of The first time you install a set of ink cartridges the machine will use an Ink Cartridge amount of ink to fill the ink delivery tubes for high quality printouts This process will only happen once After this process is complete the cartridges provided with your machine will have a lower yield than regular capacity cartridges 80 With all following ink cartridges you can print the specified number of pages Replacement lt Standard Yield Black gt LC221BK Suppice lt Standard Yield Yellow gt LC221Y lt Standard Yield Cyan gt LC221C lt Standard Yield Magenta gt LC221M Black Yellow Cyan and Magenta Approximately 260 pages 1 lt High Yield Black gt LC223BK lt High Yield Yellow gt LC223Y lt High Yield Cyan gt LC223C lt High Yield Magenta gt LC223M Black Yellow Cyan and Magenta Approximately 550 pages 1 For more information about replacement supplies visit us at http www brother com pageyield What is Innobella is a range of genuine supplies offered by Brother The name Innobella Innobella derives from the words Innova
66. t Jams Document is Jammed inside the ADF Unit Related Information e Error and Maintenance Messages on 1 Take any paper that is not jammed out page 43 of the ADF Document is Jammed in the Top of 2 Lift the document cover the ADF Unit 3 Pull the jammed document out to the 1 Take out any paper from the ADF that is left not jammed 2 Open the ADF cover 3 Remove the jammed document by pulling it upward Vp l 4 Close the document cover 5 Press xi 4 Close the ADF cover Remove Paper Scraps Jammed in the ADF 5 Press xi IMPORTANT TS LAN f 1 Lift the document cover To avoid future document jams close the ADF cover correctly by pressing it down in the centre _ O c Z D gt Oo O 59 Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 3 Close the document cover 4 Press xi Printer Jam or Paper Jam Locate and remove the jammed paper Related Information e Error and Maintenance Messages on page 43 Paper is Jammed Inside and in the Front of the Machine Jam A Inside Front If the LCD displays Jam A Inside Front or Repeat Jam A Inside Front follow these steps 1 Unplug the machine from the electrical socket IMPORTANT MFC J680DW Before you u
67. t of MFC J880DW ARPHIC TECHNOLOGY CO LTD e DO NOT touch the LCD immediately after plugging in the power cord or a New Fax es 01 View turning on the machine Doing this may ae ee Cause an error J Cloud Service Notifications If you use Brother Web Connect and New Function Notice is setto On notifications about cloud services will appear S on the Home screen When Fax Preview is set to On Check for new notifications by pressing 3 New Fax es displays how many new Detail A faxes you have received and stored in the O memory Press View to view the faxes on the Touchscreen 10 Warning icon Cover is Open The warning icon C1 appears when there is an error or maintenance message press Detail to view it and then press x to return to Ready mode IMPORTANT DO NOT press the LCD with a sharp object such as a pen or stylus It may damage the machine Access Brother Utilities 3 Choose the operation you want to use Wi ndows Uninstall the Brother Brother Utilities is an application launcher Software and Drivers that offers convenient access to all Brother Windows applications installed on your computer 1 Do one of the following 1 Launch U Brother Utilities e Windows XP Windows Vista and Windows 7 2 Click the drop down list and then select your model name if not already Click Start gt All Programs gt selected Click Tools in the left Brother
68. the end of this section Check the print quality See Related Information Check the Print Quality at the end of this section Check the printing alignment See Related Information Check the Print Alignment from Your Brother Machine at the end of this section If you are using photo paper make sure the glossy side of the photo paper is face down in the tray and you have set the correct paper type If you are printing a photo from your computer set the Media Type in the printer driver When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip Clean the glass strip scanner glass and the white bar and white plastic above them See Related Information Clean the Scanner at the end of this section Check that the speck of dirt has been removed Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass Clean the scanner glass and white plastic above it See Related Information Clean the Scanner at the end of this section Check that the speck of dirt has been removed Related Information e Clean the Scanner on page 38 e Check the Print Quality on page 38 e Check the Print Alignment from Your Brother Machine on page 40 58 Document and Paper Jams 5 Documen
69. tion and Bella meaning Beautiful in Italian and is a representation of the innovative technology providing you with beautiful and long lasting print results When you print photo images Brother recommends Innobella glossy photo paper BP71 series for high quality Brilliant prints are made easier with Innobella Ink and paper 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 N BROTHER lt 9 CREATIVECENTER If you are using Windows double click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customised materials for business and home use with photos text and creativity Mac users can access Brother CreativeCenter at this web address http www brother com creativecenter Related Information e Error and Maintenance Messages on page 43 68 Index A Address Book c cccececcececcecencececeas 29 ADF automatic document feeder 17 22 Automatic fax TECCIVE ccccccececececcecececeaeececes 26 C Cleaning SCANNER tunctietncnteccmeansccvetedsmmencee tects 38 Control Panel Overview 000000 1 GOD Seen een nee ne eee ee ee 17 SETI OS sco sacs nacencnssatenoawonrseernenedeentates 18 D Document how to load 17 22 E Entering FOX Eisescciniss cevpansuracectaecsitaeesvawers 67 ENVGlOPe c cceccecceeceeceeeeeeeeeeeeeeeeeeeess 9 Error MESSAGES 0cccec
70. tting is disabled You can configure wireless settings by pressing the Wireless Status button A 4 Shortcuts Create Shortcuts for frequently used operations such as sending a fax copying scanning and using Web Connect Q D D 5 O 3 Q c O a For more information see the Web Shortcuts 1 Edit Delete Connect Guide solutions brother com manuals Press to connect the Brother machine to the Brother Apps service For more information see the Web Connect Guide solutions brother com manuals 8 Stored Fax es e There are three Shortcuts screens You can program four shortcuts on each screen e To display the other Shortcuts screens press lt or P 5 m Ink Displays the available ink volume Press to access the Ink menu When an ink cartridge is near the end of its life or having a problem an error icon is When Fax Preview 1is setto Off displayed on the ink colour Stored Fax es displays how many 6 settings received faxes are in the machine s memory Press to access the Settings menu Press Print to print the faxes 7 Modes iZ Fax Press to access Fax mode Press to access Copy mode m E Scan Press to access Scan mode pm Photo Press to access Photo mode b Web Press to connect the Brother machine to an Internet service 1 MFC J880DW only 9 New Fax es d e This product adopts the fon
71. ve a fax even if you answered the call on an external or extension telephone Left and right margins Turn on Auto Reduction are cut off or a single page is printed on two pages Dialling does not work Check all line cord connections No dial tone Change Tone Pulse setting Available only for some countries Poor sending quality Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner See Related Information Clean the Scanner at the end of this section 54 Vertical black lines Black vertical lines on faxes you send are typically caused by dirt or when sending correction fluid on the glass strip Clean the glass strip See Related Information Clean the Scanner at the end of this section Related Information e Choose the Correct Receive Mode on page 27 e Clean the Scanner on page 38 55 _ O c Z D gt Oo O Print or Scan Problems IMPORTANT Using non Brother supplies may affect the print quality hardware performance and machine reliability If you cannot print or scan a document check the following 1 All of the machine s protective parts have been removed 2 The interface cables are securely connected to the machine and the computer 3 The printer or scanner driver has been installed correctly 4 Scan problem only Confirm the machine is assigned
72. will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases e If you unplug the machine or take out the ink cartridge e Windows If you select Slow Drying Paper in the Basic tab of the printer driver Macintosh If you select Slow Drying Paper in the Print Settings drop down list of the printer driver BT Call Sign On BT Call Sign is set to On You cannot change the Receive Mode from U K only Manual to another mode Set BT Call Sign to Off For more information see the Online User s Guide Enable the Machine to Work with BT Call Sign with Your External Telephone only 43 _ O c Z D gt Oo O Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it latches For more information see the Online User s Guide Replace the Ink Cartridges Remove the used ink cartridge and install a new one Replace the cartridge with a Brother Original ink cartridge If the error message remains contact Brother customer service or your local Brother dealer Slowly turn the ink cartridge so that the ink supply port is pointing downward and then reinstall the cartridge Check the model numbers of the ink cartridges and install the correct ink cartridges See Related Information Supply Specifications at the end of this section Cannot Detect Ink Replace the cartridge with a B
73. with an available IP address Windows a Do one of the following Windows XP Windows Vista and Windows 7 Click Start gt All Programs gt Brother gt Brother Utilities Click the drop down list and select your model name if not already selected Click Scan in the left navigation bar and then click Scanners and Cameras Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Scan in the left navigation bar and then click Scanners and Cameras b Do one of the following Windows XP Right click a scanner device and then select Properties The Network Scanner Properties dialog box appears Windows Vista Windows 7 and Windows 8 Click the Properties button c Click the Network Setting tab to confirm the machine s IP address 56 Try printing with your machine If the problem still remains uninstall and reinstall the printer driver 5 If the problem still remains after trying all the above try the following For a USB interface connection e Change the USB cable for a new one e Use a different USB port For a Wired Network connection e Change the LAN cable for a new one e Use a different LAN port on your hub e Make sure your machine s wired connection is on For a Wireless Network connection e Confirm your machine s Wireless status on the LCD Your machine has not been connected to the wireless access p

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