PUNJAB NATIONAL BANK
Contents
1. PUNJAB NATIONAL BANK REQUESTFORPROPOSAL FOR Supply Installation and Maintenance of Network Intrusion Prevention System IPS Information Technology Division Information Security Department Head Office 5 Sansad Marg New Delhi 110 001 Tel 011 23765439 23710021 Extn 159 230 Fax 011 23321305 23320306 TABLE OF CONTENTS S No SUBJECT PAGE 1 INTRODUCTION SCOPE OF WORK BIDDING PROCESS PRE QUALIFICATION CRITERIA FOR BIDDERS FOR IPS ANNEXURE I 14 BIDDER S INFORMATION ANNEXURE II 15 EMD PAYMENT DETAILS ANNEXURE III 16 SERVICE SUPPORT DETAILS ANNEXURE IV 17 PO PROFORMA FOR PERFORMANCE STATEMENT ANNEXURE V 18 COMPLIANCE STATEMENT ANNEXURE VI 19 NETWORK IPS TECHNICAL REQUIREMENTS ANNEXURE VII 20 11 COMMERCIAL DETAILS ANNEXURE VIII 22 12 SUPPLY TERMS AND CONDITIONS ANNEXURE IX 23 Tender for supply installation amp maintenance of Network Intrusion Prevention System IPS 1 Date of commencement of Bidding Process 12 12 2014 2 Last date and time for receipt of queries for 19 12 2014 till 1700 HRS clarification from bidders 3 Last date and time for downloading of Bidding 02 01 2015 till 1600 HRS Documents Last date and time for Hash submission and Bid 02 01 2015 till 12. 4 year 5 year 22 TOTAL PRICE The prices are inclusive of all Taxes Statuary levies etc except Sales Tax VAT Service tax Octroi Entry Tax which will be paid on actual basis Signature Seal of Company ANNEXURE IX SUPPLY TERMS AND CONDITIONS 1 ACCEPTANCE OF ORDER Bank has a right to cancel the order if the same is not accepted within a period of 7 days from the date of the order 2 TAXES The prices are inclusive of all Taxes Statuary levies etc except Sales Tax VAT Service tax Octroi Entry Tax which will be paid on actual basis 3 DELIVERY AND INSTALLATION The system is to be delivered withinfourweeks time from the date of Purchase Order Installation to be completed within next one week The point of delivery destination will be PNB HO IT Division HO 5 Sansad Marg New Delhi 110001 For this purpose delivery means Delivery of all the ordered equipment at the site along with the set of document CDs on operational use of the equipment one set of CD DVD containing the original system software and all the relevant documentation of the system add on utilities as specified in the orders 23 4 PENALTY a Penalty at the rate of 196 per week of order value will be charged for late delivery and late installation Maximum penalty will be 1096 of order amount For this purpose the period will commence from the date of order u
3. Protocols and Features Included but not limited to IP DNS VLAN IMAP TCP RPC MPLS SMB ICMP HTTP FTP Telnet SMTP UDP E mail Script Syslog SNMP etc ropog n Actions Block Permit Log Alert Email Quarantine Rate Limit o System Management Command Line Interface p GUI q Different types of customized report generations r Attack and Audit s Management t Time fm to last one week last one month u Severity high medium low v Source Destination w Migrating configuring existing IPS policy to the new one x Should be able to communicate with SQL server Database in Banks prescribed format y The IPS be purpose built IPS and not an UTM 6 Training VV VVVV The successful bidder will be required to hold training for 5 PNB officials management team for 2 days covering following aspects Successful bidder would repeat training for 2 days every year till Warranty AMC The training shall be conducted at vendor s location within India at no extra cost to PNB Basic Concept Configuring as per the different specs Managing Report generations in different customized formats like time wise severity wise protocol wise source destination etc Log analysis Definition amp software version update upgrade 7 7 RELIABILITY Since the equipment shall be installed at critical sites the equipment so offered should be robust and reliable All components parts ass
4. Any delay in performing the obligation by the supplier will result in imposition of liquidated damages and or termination of rate contract for default 32 LIQUIDATED DAMAGES If supplier fails to deliver any or all goods or perform services within stipulated time schedule the purchaser shall without prejudice to its other remedies under the rate contract deduct from the ordered price as liquidated damages a sum equivalent to 196 of the price for each week of delay until actual delivery of the goods or until the cancellation of order upto a maximum of 10 The purchaser has right to cancel the order in case delivery services not affected within stipulated time schedule The purchaser is entitled to withhold deduct from the purchase price or any other amount which is due to supplier from this contract or any other contract 33 Guidelines for Reverse Auction are available in our e procurement websitehttps pnbindia biz 34 LIMITATION OF LIABILITY Vendor s aggregate liability under the contract shall be limited to a maximum of the contract value This limit shall not apply to third party claims for IP Infringement indemnity Bodily injury including Death and damage to real property and tangible property caused by vendor s gross negligence For the purpose for the section contract value at any 13 given point of time means the aggregate value of the purchase orders placed by bank on the vendor that gave ri
5. Company 15 EMD Payment Details Formula Description Annexure 111 ITD EMD Two Lakh only Fee Based on Vendor Category No Currency Based Rates Yes Is Percent Based Computation Applicable No Is Slab Based Computation Applicable No Sr No Currency Amount 1 INR 200000 16 Service Support Details Annexure IV Location Location Status of officeNumber ofNumber ofStock of IPS address Telephone Fax working daysMaintenance Maintenance spares consumabl No and hours Engineers Staff employed es if any employed Add as many rows you want to add 17 Annexure V Proforma for Performance Statement Order Order Description Value Date of Remark Performance of Check Placed by No and Qty of of Completion Reason IPS Equipment List Full and ordered Order forlate Attach Address of Date Equipment delivery Certificate from Purchaser customers Add as many rows you want to add Supporting Document for ISO Certificate NOTE All the interested bidders are requested to upload the supporting document in e Procurement system and also present the same in physical form in Technical bid at bid submission time 18 Annexure VI COMPLIANCE STATEMENT DECLARATION Please note that any deviations mentioned elsewhere in the bid will not be consi
6. security framework as per the Information Security standards The Enterprise Wide Network is maintained by Bank s Network Integrator and the security measures are already enforced at various levels Application Security Network Security Database Security OS Security Access Controls Physical Security etc All these security measures are in place in congruence with the Bank s Information Security Policy Business Continuity amp Disaster Recovery Plans amp various other regulatory compliances To further strengthen the Security Infrastructure the Bank has already got accreditations from International Certifying Authorities like BSI 180 27001 to implement the functional amp operational controls at par with the best in the Industry 2 Purpose of The RFP This document is a Request for Proposal RFP for supply install and configure and maintaining the Intrusion Prevention System IPS at Data Centre Delhi This document provides security requirements of the Bank at Data Centre Site Delhi 3 Eligibility Criteria This invitation of Bids is open to all Original Equipment Manufacturers having registered offices in India who fulfills the minimum qualification criteria as follows l The bidder should have national presence and should be engaged in similar business in India at least for last 3 years I The bidder should have local service support available in NCR Region Ill The bidder should have imp
7. 600 HRS preparation Last date and time for online Bid submission 03 01 2015 till 1400 HRS Last date and time for Bid submission 03 01 2015 till 1400 HRS Nem Place of opening of Bids Punjab National Bank Information Technology Division 2 floor HO 5 SansadMarg New Delhi 110 001 Place for Submission of Bid The Chief Manager Punjab National Bank IT Procurement Department I T Division HO 5 Sansad Marg New Delhi 110 001 Address for communication As above Tel 011 23765439 23710483 23710021 Ext 159 230 Fax 011 23321305 10 Earnest Money Deposit Rs 2Lac should be submitted onlinebeforelastdate of bidsubmission or in the form of BankGuarantee BG in favour of Punjab National Bank IT Divisionpayable at New Delhi BG should be valid up to 6 months from the date of submission IFSC Code PUNB0015300 Bank amp Branch Punjab National Bank Sansad Marg New Delhi 110 001 Account No 0153002100567220 16 digits Imprestaccount HO IT Division 11 Cost of RFP Rs 5000 Non refundable should be submitted onlineonlyin favour of Punjab NationalBankbeforelastdate of bidsubmission in the following account IFSC Code PUNB0015300 Bank amp Branch Punjab National Bank Sansad Marg New Delhi 110 001 Account No 0153002200175673 16 digits Imprestaccount HO IT Division 12 Contact to Bidders Interested Bidders are requested to send the email t
8. CUMENTS TO BE SUBMITTED The bidder shall submit all the annexure forms online on e Procurement system and should submit all the supporting documents in physical form with the Bank before the bid submission date and time Supporting Documents required to be submitted physically are Bidders Response Letter duly signed along with seal I Supporting documents in respect of minimum qualification criteria lll Satisfactory performance certificate of deployed device from organization who procured it IV other document indicating the feature of the product V 150 Certification document if any VI Last two years audited balanced sheet and profit and loss account statement VII Earnest Money in the form of on line mode or BG VIII of attorney Board Resolution in the name of bid signing official and valid on the date of bid submission Note Bank may ask for any other document on its discretion 21 BID OPENING AND EVALUATION In the event of the specified date of bid opening being declared a holiday for purchaser the bids shall be opened at the specified time and place on next working day In the first stage only TECHNICAL BID will be opened and evaluated Those bidders satisfying the technical requirements as determined by the Bank and accepting the terms and conditions of this document shall be short listed In the second stage the COMMERCIAL BID of only those bidders whose technical bids are short listed
9. Release Revoke master control 4 Start Resume Shutdown operations 5 Apply or Uninstall updates to IPS software attack signatures 6 Add Remove change Encryption providers keys 7 Add Remove Files 8 Apply Active Responses 9 Apply Policies 25 Communication among IPS components must be authenticated encrypted 26 Must log raw data 27 Capable of inspecting SSL traffic Include in the price if any for all accessories licenses Note The bidder should provide compliance statement for all the above specifications of technical requirements against each item All relevant product information such as user manual technical specifications sheet etc should be submitted along with the offer Failure to submit this information could result in disqualification of the bid Hard copy of supporting documents or documentary proof for all the above criteria should be submitted to the Chief Manager Hardware Department PNB ITD HO 5 Sansad Marg New Delhi 21 COMMERCIAL DETAILS ANNEXURE VIII S Hardware Software Type of Required Price Requirem Numbers N ent 1 Intrusion Prevention Systems IPS including all required Hardware amp Software dd One management module and reporting module 2 Comprehensive AMC HW SW 1 year of the above hardware software AT 2 vear S License renewals for 5 years post warranty 3 Year
10. ay at its discretion extend the deadline for submission of bids 11 PERIOD OF VALIDITY Bid shall remain valid for 180 days from last date of submission of bid prescribed by PNB A bid valid for shorter period shall be rejected by the purchaser as non responsive 12 LATE BIDS Any bid received by the Bank after the deadline for submission of bid will be rejected Bidders who have already logged in to our system for filling the documents on line at schedule date amp time and are not successful in completion of activity within the scheduled time will be granted extra 4 hours for doing so Any bidder who is not logged into our e procurement system will not be granted any extra time 13 BID CURRENCIES Prices shall be expressed in the Indian Rupees only 14 BIDDING PROCESS TWO STAGES For the purpose of the present job a two stage bidding process will be followed The response to the present tender will be submitted in two parts e Technical bid e Commercial bid The bidders will have to submit the technical bid in banks e procurement system as well as in hard copy and commercial bids in only online form through bank s e procurement system a TECHNICAL BID TECHNICAL BID will contain all the supporting documents regarding eligibility criteria scope of work Technical aspects Compliance statement and Terms amp Conditions etc mentioned in the RFP and NOT contain any pricing or commercial informat
11. dered and evaluated by the Bank Bank reserve the right to reject the bid if bid is not submitted in proper format as per RFP Compliance Description Compliance Remarks Yes No Deviations Terms and We hereby undertake and agree to abide Conditions all the terms and conditions including all annexure corrigendum s etc stipulated by the Bank in this RFP Any eviation may result in disqualification of nts Technical e certify that the systems services Specification offered by us for tender conform to the Specifications stipulated by you with the ollowing deviations If left blank it will be construed that there is no deviation from the specifications given above 19 Network IPS TECHNICAL REQUIREMENTS IPS Make amp Model quoted Annexure VII S no REQUIRED FEATURES Complianc e Yes No Remarks Support available for quoted make model from OEM for 6 years from Purchase date Undertaking from OEM for making support available for 6 years Third party IPS Certification Throughput minimum 10Gbps amp above Minimum 8 physical ports Interfaces 4 Fiber 4 Ethernet at supply time Scalability Minimum 16 physical ports Minimum two networks in in line mode at supply time Scalability Minimum four networks in in line mode Redundant Dual Power Supply Bypass unit Internal External Fail open If external bypass uni
12. ders will be placed after completing the formal process by HO IT Division as per Bank s requirement The quantities indicated are tentative only and actual quantities may vary depending upon the actual requirement 25
13. emble software used in the IPS should be original new and no refurbished duplicate second hand components parts assembly software shall be used 8 COST OF BIDDING The Bidder shall bear all the costs associated with the preparation and submission of its bid and Punjab National Bank hereinafter referred to as The Purchaser will in no case be responsible or liable for these costs regardless of the conduct or outcome of the bidding process 9 BIDDING DOCUMENT The Bidder is expected to examine all instructions forms terms and conditions in the Bidding Documents Failure to furnish all information required by the Bidding Documents or submission of a bid not substantially responsive to the Bidding Documents in every respect will be at the Bidders risk and may result in the rejection of its bid without any further reference to the bidder Bidder should strictly submit the bid as per RFP failing which bid will be rejected as non responsive 10 AMENDMENT OF BIDDING DOCUMENTS At any time prior to the last Date and Time for submission of bids the Bank may for any reason modify the Bidding Documents through amendments at the sole discretion of the Bank All amendments shall be uploaded on the Bank s websites www pnbindia in and https pnbindia biz and will be binding on all who are interested in bidding In order to provide prospective Bidders a reasonable time to take the amendment if any into account in preparing their bid the Bank m
14. er of the firm should have been minimum Rs 10Crores in each of the last 3 financial years The bidder should have positive net worth in last financial year audited balance sheet Signature amp Seal of Company Supporting Document for PRE QUALIFICATION FOR BIDDER All the interested bidders are requested to upload the supporting document in e Procurement system andalso present the same in physical form in Technical bid at bid submission time 14 2 Please enclose documentary proof for all the above criteria In absence of these the bids will not be considered for further evaluation No further correspondence will be entertained in this case Annexure BIDDERS INFORMATION Name Constitution Address Initial amp Full Signature of the person signing the bid documents Contact Person s Telephone Fax e mail Number of years of experienceinNetwork system Please givebrieffinancialparticulars of your firmfor the last2 years along with the volume of business handled The informationwillbekept confidential Year 2012 13 2013 14 Net worth Total Turnover Revenue earned Please submit the last two financial year balance sheet details viz 11 12 amp 12 13 in case it is not available for the financial year 2013 14 Is company ISO Certified If yes provide information along with true copy of certificate Signature Seal of
15. ion at all Technical bid documents with any commercial information will be rejected In the first stage only TECHNICAL BIDs will be opened and evaluated Only those bidders confirming compliance to all the terms amp conditions of RFP document shall be short listed for commercial stage b COMMERCIAL BID In the second stage the COMMERCIAL BID of only those bidders whose technical bids are short listed will be opened 15 Performance Bank Guarantee The successful bidder hastosubmit the PerformanceBank Guarantee detailed as under a The PerformanceBankGuaranteewillbe of 10 96 of Purchase Order valid for the period of Warranty AMC Support from the date of Installation of IPS Device It will be submitted centrally at HO ITD level b Incase vendor submits anyfalseinformation or declarationletterduring the tenderprocess or period of rate contract Bank shall invoke the EMD Performance Bank Guarantee submitted by the biddertorecover penalty damages In case vendor fails to perform the contract Bank shall invoke the Performance Bank Guarantee to recover penalty damages c EMD Money of un successful bidders willbe returned on completion of rateapprovalprocess whereas EMD of successful bidder will be returned on submission of the PerformanceBank Guarantee No interest will be paid on EMD 16 SUBMISSION OF BIDS Bidders are required to strictly submit their bids in electronic form using the e procurement system at https o
16. lemented at least 4 similar kind of solutions in last 3 years out of which 1 should be of the quoted make IV Reference site The bidder should have experience of implementing Information Security solution of similar scope amp size All such installations should be operational for more than six months Documents to prove the same should be enclosed along with the proposal The Purchaser may visit reference site if required V The bidder should be the Original Equipment Manufacturer OEM or their authorized representative in India In case of authorized representative a recent letter of authorization to this effect from OEM must be furnished This letter should specify that in case authorized representative is not able to perform obligations as per contract during contract period the Original Equipment Manufacturer should provide the same VI The annual turnover of the firm should have been minimum Rs 10Crores in each of the last 3 financial years VII The bidder should have positive net worth in last financial year audited balance sheet In case of authorized representative a letter of authorization to this effect from OEM must be furnished Joint bid will not be accepted by Bank Please note that bidders who have not satisfactorily completed any of the earlier contracts with Punjab National Bank shall not be eligible for participating in the tender 4 SCOPE OF WORK To supply install and configure Intrusion Prevention Syste
17. mit a copy of the bills so that the Bank may get a new insurance cover after the delivery of the system 8 WARRANTY All hardware software supplied should cover comprehensive on site warranty Maintenance ATS for 12 months from the date of commissioning of the project This includes updating the latest patches of software re configuration redeployment of application if required providing latest version software subscription of the software license etc Definition update patch update upgrade would be done by vendor immediately for critical updates or on monthly basis for normal updates upgrades The vendor shall be fully responsible for the warranty for all equipment s accessories spare parts etc against any defects arising from design material manufacturing 24 workmanship or any act or omission of the manufacturer and or vendor any defect that may develop under normal use of supplied equipment during warranty period Warranty should not become void if the purchaser buys any other supplemental hardware from third party and install it with in these machines However the warranty will not apply to such hardware items installed Warranty should cover the following gt Service support should be available on 24 x 7 basis The equipment should be attended within4 hours of receipt of complaint In case problems persist systems should be replaced within 8 hours of receiving complaint and alternate sy
18. ms including all relevant cables connectors Software subscription management module and reporting module Vendor will supply all required hardware software to deploy all the features of the product with no additional cost to the Bank Vendor is to make supply and configuration of appropriate connectors Copper or fiber compatible with networking security equipment s at Data Centre Bank may decide to hold Proof of Concept with no obligation to buy at the expense of vendor Vendor should undertake to provide AMC maintenance support Post warranty of one year to equipment and arrange for spare device or parts for a minimum period of 5 years 6 5 Technical Specification of Network IPS a Throughput minimum 10Gbps No of ports gt In line deployment for 2 networks with 8 interfaces 4 fiber 4 Ethernet at supply time and should be expandable to total 4 networks with 16 interfaces 8 fiber 8 Ethernet in in line mode Dual Redundant Power Supply Capable of inspecting SSL traffic Internal or external bypass unit Preferred internal Typical Latency less than 1 millisecond Total concurrent sessions minimum 10 00 000 Connections per second minimum 60 000 Active Active or Active Passive Stateful Redundancy capability IPv6 Compatibility Attack Filters Categories Worm Phishing Spyware Virus DDoS Trojan P2P VoIP Backdoor Reconnaissance Bandwidth Hijacking Cross site scripting SQL injection etc m
19. nbindia bizthe Bank by using their digital certificates of class Il and above both encryption 9 and signing All the interested bidders should register themselves in the e procurement system https pnbindia biz for submitting the bids online if they have not done earlier The RFP document and further corrigendum if any can also be downloaded from bank s website www pnbindia in Bids received after closing of the bid in the e procurement system are summarily rejected without any reason The commercial bid should be submitted online only All the technical supporting documents should be submitted manually before the final date amp time of bid submission at the following address The Chief Manager Punjab National Bank IT Procurement Department I T Division HO 5 Sansad Marg New Delhi 110 001 At the time of physical submission of bid bidder has to show acknowledgement e mail received after completion of the bid submission in proof of having submitted the bid online 17 DEADLINE FOR SUBMISSION OF BIDS Bids must be submitted not later than the specified date and time mentioned in the Bid Document If the specified date of submission of bids being declared a holiday for the Purchaser the bids will be received up to the specified time in the next working day The Purchaser may at its discretion extend this deadline for submission of bids by amending the bid documents in which case all rights and obligati
20. nd and indemnify the Bank against all third party claims or infringement of intellectual Property Right including Patent trademark copyright trade secret or industrial design rights arising from use of the products or any part thereof in India or abroad The supplier shall expeditiously extinguish any such claims and shall have full rights to defend itself there from If the Bank is required to pay compensation to a third party resulting from such infringement the supplier shall be fully responsible therefore including all expenses and court and legal fees The Bank will give notice to the Supplier of any such claim without delay provide reasonable assistance to the Supplier in disposing of the claim and shall at no time admit to any liability for or express any intent to settle the claim The Supplier shall grant to the bank a fully paid up irrevocable non exclusive license throughout the territory of India or abroad to access replicate and use software and other software items provided by the supplier including all inventions designs and marks embodied therein in perpetuity 30 ASSIGNMENT The supplier shall not assign in whole or in part its obligations to perform under the contract except with the Purchaser s prior written consent 31 DELAYS IN THE SUPPLIER S PERFORMANCE Delivery of the goods and performance of the Services shall be made by the supplier in accordance with the time schedule specified by purchaser
21. o itdhw pnb co in itdaudit pnb co in smkm pnb c o in containing following information so that in case of any clarification the same may be issued to them a Name of Bidder b Contact person c Mailing address with Pin Code d Telephone No Fax No Mobile No e e mail etc Note TechnicalBids willbeopened onlineas well as in physicalformbutCommercial bid will be opened online only Bidders mayview the details through theirterminal using their e procurement https pnbindia biz registration login Vendors who havenotregistered earlier with e procurement site would have to register with our e procurement site All the technical supporting documents should be given in physicalform only 8 To The Chief Manager T Procurement Department Punjab National Bank I T Division HeadOffice New Delhi Sir Reg Our bid for the Supply Installation and Maintenance of Network Intrusion Prevention System IPS at Data Centre Delhi We submit our Bid Documents herewith We understand that Dated at You are notboundtoaccept the lowestoranybidreceivedby you and you mayrejectall or any bid If our Bidfor the abovejob is accepted we undertaketoenterinto andexecuteat our cost when called upon by the purchaser to do so a contract in the prescribedform Till such a formal contract is prepared and executed this bid shall constitute a binding contract between us and bank If our bid is accep
22. ons of the Purchaser and bidders previously subject to the deadline will thereafter be subject to the deadline extended All the correspondence should be addressed to Bank at the following address The Chief Manager Punjab National Bank IT Procurement Department I T Division HO 5 Sansad Marg New Delhi 110 001 e Please note that HASH SUBMISSION is a mandatory activity failing which bidder will not be able to submit the bid For details you may visit our e Procurement Site https onbindia biz 18 CONTACTING THE PURCHASER Any effort by a bidder to influence the Purchaser in evaluation of the purchaser s bid bid comparison or contract award decision may result in the rejection of the Bidders bid Purchaser s decision will be final and without prejudice and will be binding on all parties 19 PURCHASERS RIGHT TO ACCEPT OR REJECT ANY BID OR ALL BIDS The Purchaser reserves the right to accept or reject any bid and annul the bidding process or even reject all bids at any time prior to award of contract without thereby incurring any liability to the affected bidder or bidders or without any obligation to inform the affected bidder or bidders about the grounds for the purchaser s action The Purchaser reserves the right to accept or reject any technology proposed by the vendor The Purchaser reserves the right to select more than one vendor keeping in view its large requirements 10 20 LIST OF SUPPORTING DO
23. p to the date of last item delivered The bank reserves the right to cancel the order in case delivery is not affected within the stipulated time b The enterprise wide network and critical servers at Data Center Disaster Recovery Sites Zonal Network Center Circle Network Center Circle Offices Branches and other location should not face any downtime due to Hardware failure upgrades security breach security incident improper configuration of security units appliances components Its uptime to be as follows 99 7596 on half yearly basis Below 99 7595 for each downtime of 0 196 penalty of 196 of yearly AMC amountprovided the penalty amount shall not exceed 1095 5 ACCEPTANCE TEST The system is subject to an Acceptance test Vendor has to arrange one Engineer at the site at the date and time mentioned by the Bank to assist in the acceptance test 6 PAYMENT TERMS gt 70 after delivery and installation gt 30 after 2 months with satisfactory work from the date of installation or after acceptance report has been signed by Bank Security Integrator and on production of Performance Bank guarantee as mentioned in clause 15 valid for the period of Warranty AMC Support 7 INSURANCE Vendor will get the Insurance cover for all risk upto the installation of the system or upto 60 days after delivery of system in case installation is delayed due to Bank The cost of the same will be borne by the vendor Vendor has to sub
24. parties out of or in relation to the construction meaning and operation or effect of these Tender Documents or breach thereof shall be settled amicably If however the parties are not able to solve them amicably the same shall be settled by arbitration in accordance with the applicable Indian Laws and the award made in pursuance thereof shall be binding on the parties The Arbitrator Arbitrators shall give a reasoned award Any appeal will be subject to the exclusive jurisdiction of courts at Delhi The vendor shall continue work under the Contract during the arbitration proceedings unless otherwise directed in writing by the Bank or unless the matter is such that the work cannot possibly be continued until the decision of the arbitrator or the umpire as the case may be is obtained The venue of the arbitration shall be Delhi 28 USE OF CONTRACT DOCUMENTS AND INFORMATION The supplier shall not without the purchaser s prior written consent make use of any document or information provided by Supplier in Bid document or otherwise except for purposes of performing contract Successful bidder has to sign Bank s approved Non Disclosure Agreement NDA 29 PATENTS RIGHTS 12 The supplier shall indemnify the purchaser against all third party claims of infringement of patent trademark or industrial design rights arising from use of the Goods or any part thereof in India The supplier shall at their own expense defe
25. rvices like Internet Banking ATM POS Payment gateway Mobile banking Kiosks etc Besides these services there are interfaces with applications and networks used by different institutions like NPCI MTNL Customs RBI CIBIL NSDL and other institutions wherever required Applications from multiple vendors for different internal requirements of Bank are also in use All the applications are having DRS setup Bank has also implemented Security Operation Centre SOC and integrated the servers devices for log analysis and monitoring of servers devices installed across the bank network Bank has implemented Enterprise Data Ware House Project to provide better access to information to foster better and more informed decision making besides providing statutory reporting and MIS for the bank The Operating Systems used in Different applications include different flavors of Unix like Solaris AIX SCO Linux etc flavors of Windows Novell Netware Tandem DOS etc The Data bases include Oracle MS SQL Access FOXPRO Sybase etc To Secure the Network Communications Systems Application software Data bases Data Information etc and to ensure the availability of resources including the network to authorized users without any disruption or degradation the bank plans to utilize the services of Information Security Integrator who has the requisite skills experience and expertise in implementing maintaining monitoring and managing a robust
26. se to claim under this tender Vendor shall not be liable for any indirect consequential incidental or special damages under the agreement purchase order Annexure l Pre Qualification Criteria for Bidders for IPS The minimum pre qualification criteria for the bidders are as under 1 Pre Qualification Criteria Compliance Yes No 1 The bidder should have national presence and should be engaged in similar business in India at least for last 3 years The bidder should have local service support available in NCR Region The bidder should have implemented at least 4 similar kind of solutions in last3 years out of which 1 should be of the quoted make Reference site The bidder should have experience of implementing Information Security solution of similar scope amp size All such installations should be operational for more than six months Documents to prove the same should be enclosed along with the proposal The Purchaser may visit reference site if required The bidder should be the Original Equipment Manufacturer OEM or their authorized representative in India In case of authorized representative a recent letter of authorization to this effect from OEM must be furnished This letter should specify that in case authorized representative is not able to perform obligations as per contract during contract period the Original Equipment Manufacturer should provide the same The annual turnov
27. stem should be given till machine is repaired The replaced equipment should be installed so that normal job of the Bank may not hamper Warranty would cover updates maintenance patches bug fixes available from the original software vendor for system software amp firmware patches bug fixes if any for hardware gt The vendor should provide on site preventive maintenance on regular interval Pro active product health status check up on site and submission of report by product expert on yearly basis The vendor will obtain written acknowledgement from purchaser after completion of warranty period for successful sign off of warranty period The warranty period will get extended by 3 months for each failure to provide quality service which is required to be provided by vendor n case of repetitive hardware failure two or three times in a quarter it shall be replaced by equivalent or higher model new equipment by vendor at no extra cost to Bank 9 ANNUAL MAINTENANCE CONTRACT The vendor should quote5 Years AMC ATS Post Warranty within the commercial bid The scope of AMC will be same as scope of Warranty mentioned in above Para 10 OBTAINING REQUISITE FORMS LIKE FORM 32 ETC Requisite form Like 32 will be responsibility of the vendor For obtaining the requisite form the vendor will provide the necessary documents i e Performa invoice etc Assistance if any required will be provided by the bank 11 ORDER PLACEMENT Or
28. t include price and all accessories details 10 IPv6 Compatibility 11 Typical Latency time less than one millisecond 12 Total minimum 10 00 000 concurrent sessions 13 Connections minimum 60 000 sessions per second 14 Active Active Stateful Redundancy capability 15 Active Passive Stateful Redundancy capability 16 List of Attack Filters as given in tech specs supported Categories Worm Phishing Spyware Virus DDoS Trojan P2P VoIP Backdoor Reconnaissance Bandwidth Hijacking Cross site scripting SQL Injection etc 17 Protocols and Features Included but not limited to IP DNS VLAN IMAP TCP RPC MPLS SMB ICMP HTTP FTP Telnet SMTP UDP E mail Script Syslog SNMP etc 18 Actions as given in tech specs supported Block Permit Log Alert Email Quarantine Rate Limit 20 19 System Management Command Line Interface 20 System Management GUI 21 Provide reports based on 1 Security event risk level 2 Date time 3 Event name 4 Source IP 5 Destination IP 6 Response Taken 7 Sensor Identity 8 Severity etc 22 Reports customizable by user 23 Ability to Manage Multiple IPS Sensors host network 24 The Console shall provide the following Sensor management capabilities 1 Start Stop Managing 2 Start Stop Monitoring 3 Acquire
29. tantially responsive will be rejected by the purchaser and may not be made responsive by the bidder by correction of the non conformity The purchaser may waive any minor informality or non conformity or irregularity in a bid which does not constitute a material deviation provided such waiver does not prejudice to affect the relative ranking of any bidder 24 ACCEPTANCE TEST OR FACTORY INSPECTION Bank may conduct the pre dispatch inspection to ascertain their configuration and quality before supply Bank shall also be free to carry out such inspection as and when required by the Bank The bidder shall make all necessary arrangement for this purpose Bank will bear all the expenses for pre dispatch inspection viz travel boarding and lodging etc 25 EVALUATION CRITERIA The L1 bidder will be decided on the basis of cost quoted by the bidder in the commercial offer Annexure VIl In case of two or more bidders being technically eligible bank may exercise option of reverse auction 26 SIGNING OF CONTRACT The successful bidder s shall be required to enter into a contract with PNB within 7 days of the award of the tender or within such extended period as may be specified by the purchaser The rate contract will be valid for ONE YEAR from the date of opening of bid unless terminated by the purchaser 27 GOVERNING LAW AND DISPUTES Applicable to the successful bidders only All disputes or differences whatsoever arising between the
30. ted we are responsiblefor the dueperformance of the contract You mayacceptorentrust the entireworkto one Bidder or divide the work to more than one bidder without assigning anyreason or giving any explanation whatsoever Biddermeans the vendor who is decidedanddeclared so afterexamination of commercial bids The names of shortlisted bidders after the completion of firststage Technical Bid and the same of successful bidder s to whom the contract is finally awarded after the completion of second stage Commercial Bid shall be displayed on the NoticeBoard of the purchaserat Punjab National Bank InformationTechnology Division 2 Floor HeadOffice 5 Sansad Marg New Delhi 110001 this day of 2014 Yours Sincerely For Signature Name 1 INTRODUCTION Punjab National Bank PNB has taken many IT initiatives Bank has Computerized 100 of its branches and has implemented a Centralized Banking Solution CBS with Data Centre at New Delhi and Disaster Recovery Site at Mumbai The centralized Banking Solution covers all the 6000 plus SOLs Service Outlets which are connected to the Data Centre and DRS through an Enterprise Wide Network The mode of connectivity to the branches offices is a combination of Leased Lines ISDN Lines VSATs Radio Links PSTN and other forms of connectivity which may emerge in the near future Punjab national Bank also have a setup for Exchange Alternate Delivery Channels se
31. will be opened The Purchaser reserves the right to accept or reject any technology proposed by the bidder without assigning any reason thereof Decision of the Purchaser in this regard shall be final and binding on the bidders 22 CLARIFICATIONS OF BIDS To assist in the examination evaluation and comparison of bids the purchaser may at its discretion ask the bidder for clarification and response shall be in writing and no change in the price or substance of the bid shall be sought offered or permitted 23 PRELIMINARY EXAMINATION The Purchaser will examine the bids to determine whether they are complete whether any computational errors have been made whether required information have been provided as underlined in the bid document whether the documents have been properly signed and whether bids are generally in order Bids from agents without proper authorization from the manufacturer as per authorization form shall be treated as non responsive Arithmetical errors will be rectified on the following basis f there is a discrepancy between unit price and the total price that is obtained by multiplying the unit price and quantity the unit price shall prevail and total price shall be corrected gt If the supplier does not accept the correction of the errors its bid will be rejected If there is discrepancy between words and figures the amount in the words will prevail 11 The bid determined as not subs
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