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Wave Phone User Guide

1. 00 00 ccc eee 3 43 JOINING a Call sser eiia enin k e oiae gee eaa e i a laden Ra s a iio 3 44 Message Waiting 0 eet ee 3 44 Mobile Extension 0 0000 eee eee 3 45 Multiple Call Handling 0 0 0c eee eee 3 48 M ller ded ode ea eed bowed a eee b de bee ekede on 3 48 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 3 2 Using Wave Phone Features The MUTE LED will be cleared Night Answer 0 0055 3 49 Page tech tise serie ate thst wanton aaea tem a wed a A sb ghee a a aE a maaan aie 3 50 Password Protection 0 c eect ete 3 52 Phone Relocation 00000 cee eee eee eee eee eee 3 53 PYIVACY fo pices amp eta aed he aona aii i et wen aao eek maleate ue a E E 3 53 Redial ceee cedeira tead atip Gad iira tei a iea dena Gade duadedes ea e and 3 54 Release iaia dda ade ira es ee de erante de ira rait aienea eaea ieira ka A 3 54 Saved Number Redial 0 0 0 c eects 3 55 Shift Edge and Impact Phone Models Only 00 00 000 3 56 Silent MONITOR peeraa nonr eie ony ac lev nine ave ek grain i ete oleae le Gaels 3 56 Speed Daal asics a atsavtsnzvtelvavisivgpishva amp osvie ee Biog iw te i dhe eb aa ke Slee E a 3 57 Supervising Calls Monitor Coach Join 0 0 0 cee eee eee 3 59 Swap Button 0 0 tenes 3 59 Transfo son n gh Bin enh Re Dette lel hi Dela bah e asda tera lalle a E E E gue ten bald alae 3 61
2. 9 TAP 10 TRANS CONF 11 SPEAKER 12 MUTE 13 HOLD S MESSAGE NNN SHIFT 16 VOLUME down 17 VOLUME up 15 REDIAL 14 Microphone Opening located under the front panel of the phone Note This phone model also includes an adjustable pedestal see page 6 41 for details Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Impact SCS 8312 12 button 6 17 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 2 10 11 12 13 14 15 16 17 Headset auxiliary Jack Handset Speaker Display Softkeys 3 Pre programmed PGM Buttons 12 MESSAGE Button SHIFT Button TAP Button TRANS CONF Button SPEAKER Button Mute Button HOLD Button Microphone REDIAL Button VOLUME down Button VOLUME up Button Speak to a caller when using a headset instead of holding the handset Answer or place an internal or external call Hear the other party during a call without using the handset or headset Speaker Mode View information about the options and status of your phone Make selections from the display Perform special phone functions pre programmed by the System Administrator Access user voicemail Note Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having
3. About Wave SIP Phones Using the 480i CT and 9480i CT SIP Phone Hand Set vs Base Station The 480i CT and 9480i CT SIP phone consists of a cordless handset and base station both of which can be used to place and take calls IMPORTANT Before using the cordless handset on the 480iCT or 9480iCT SIP phone to place or answer calls the handset must be paired registered to its base station See Pairing Unpairing the Cordless Handset amp Base Station 480i CT amp 9480i CT on page 5 9 for details Caller ID updates For calls placed or received via the 480i CT or 9480i CT SIP phone s handset Caller ID information is not updated on the handset s display when new parties join the call for example when the call is transferred or enters into a conference Outbound calls The handset s display continues to show the original number dialed Inbound calls The handset s display continues to show the Caller ID of the initial caller Caller ID is updated as expected on the base station s display for calls placed or answered via the base station Placing a new call via ViewPoint e While on an active call on the handset Placing a new call via ViewPoint puts the current handset call on hold and the new call is placed via the handset If you drop the second call and then go offhook on the handset the held call is automatically reconnected on the handset If you drop the second call and then select Take Call from ViewPo
4. Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Analog Phone Feature Codes 7 3 About Wave Analog Phones CONFERENCE Connect Party Add party to conference Flash extension or phone number Flash 5 Reconnect to Conf Return to conf if a member is not available Flash 4 DO NOT DISTURB Set Mode Set Do Not Disturb mode 41 Cancel Cancel Do Not Disturb mode 42 FORWARD CALLS Forward Forward to Extension or External Number 43 extension or from your own phone phone number Note Forwarding to code or password See your System Administrator to see if an external number may require that you enter an access this applies to you Cancel Cancel call forwarding 44 Follow me Call Forw arding from any phone in the system 78 your extension your password Cancel Cancel Follow me call forwarding 79 your extension HOLD Initiate Place active call on hold Flash 64 Reconnect Reconnect call on holed 65 NIGHT ANSWER Redirect Redirect all calls to a pre configured 85 destination Cancel Cancel Night Answer 86 PAGE System Page Make a page to the public address system 11 and all the phone speakers on your system Zone Page Make a page to a specific zone group of 12 zone number phones STATION ID Identify Identify the station ID assigned to your 00 phone Release 2 0 Service
5. 6 21 infinite Executive and Enhanced Phones 12 button 6 22 Feature Keys amp Functions 6 23 infinite Executive and Enhanced Phones 24 Button 6 24 Feature Keys amp Functions 6 25 Triad Enhanced Phone 8 Button 6 26 Feature Keys amp Functions 6 27 Triad Executive and Enhanced Phones 12 Button 6 28 Feature Keys amp Functions 6 29 Triad Executive and Enhanced Phones 24 Button 6 30 Feature Keys amp Functions 6 31 Vodavi Enhanced Phone 8 Button 6 32 Feature Keys amp Functions 6 33 Vodavi Executive Phone 8 Button 6 34 Feature Keys amp Functions 6 35 Vodavi Executive Phone 30 Button 6 36 Feature Keys amp Functions 6 37 Using a Digital Phone 6 38 Line Appearance Buttons 6 38 Display Information 6 39 Set Up and Installation 6 41 Adjusting the Pedestal Edge 100 and Impact models only 6 41 Making the Connections 6 42 Phone Settings 6 42 Modifying the Display Contras
6. Place a call to the last phone number you dialed from your phone Disconnect the current call Access a list of configurable options such as time amp date ring tone and so forth See page 5 26 Provide information about what is happening on your phone Make selections from the display On this model one of the softkeys is the Flash button which is used to access various functions and work with feature codes Scroll through menu options and select items shown on the display See page 5 23 Make calls from your phone to another extension within your phone system Access the Callers and Directory lists Speak to a caller when using the speaker instead of holding the handset Make and receive external calls without entering an external access code one or more line appearances may be assigned to your phone Set up a call between multiple parties both internal and external Place a call on hold while you dial the destination extension number Increase the volume of the speaker or the handset during a call Prevent the distant party from hearing any conversation at your end Toggle between Speaker and Headset modes to hear a caller instead of holding the handset Decrease the volume of the speaker or the handset during a call Speak to a caller when using a headset instead of holding the handset Release 2 0 Service Pack 1 b VERTICAL Wave Phone User Guide April 2011 Vertical SIP Phones 480i CT and 9480i CT 5 8
7. on page 3 18 for more information about the Conference feature You can transfer a call waiting call to another extension See Transfer on page 3 61 for more information about the Transfer feature You can park a call waiting call for pickup on another extension See Call Pickup on page 3 12 for information about parking calls To disable Call Waiting Press 70 and dial the phone number Call Waiting is disabled for the duration of the call Call Waiting is re enabled when the call is terminated DIGITAL PHONES To Accept a Call Waiting Call Press the pre programmed Call Waiting button The initial call is placed on temporary hold Note If your digital phone does not have a programmed Call Waiting button the Call Waiting feature is not available To Reconnect to the Initial Call Press the TAP button The call waiting call is placed on temporary hold You can toggle between the initial call and the call waiting by pressing the TAP button The display updates to reflect which caller is connected Note Vodavi Triad Infinite phones can not answer a call using a TAP key they only Toggle through calls Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Caller ID Blocking 3 18 Using Wave Phone Features To Disable Call Waiting Press Call Waiting or 70 then dial the phone number or Press Call Waiting during an active call Call Waiting is disabled for the duration of the c
8. The DSP 400 USB Multimedia Headset corded GN Netcom http www gnnetcom com The GN 8120 USB digital USB to headset adapter corded compatible with any GN Netcom QD Headset Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 2 CounterPath SIP Softphone Installing and Configuring the eyeBeam SIP Softphone Before You Begin Before installing an eyeBeam SIP softphone on your computer talk to your System Administrator and make sure you know the following The IP address or name of the Wave SIP span The preferred codec s in order of the Wave SIP span for example G 711 That your user account on Wave is configured as a SIP station Note If you are using the phone from a remote location a VPN Virtual Private Network connection is required Installing and Configuring for Wave Use this procedure to install the eyeBeam softphone on your PC and configure it for use with Wave Note These procedures describe the eyeBeam audio only softphone version 1 5 or higher It is recommended that you have the eyeBeam User s Manual available as you install the softphone The configuration procedure describes only those steps necessary for the eyeBeam phone to work with Wave Other settings may be left in their default configuration For information on using other eyeBeam features see the eyeBeam documentation VPN connectivity is required t
9. To Save an Entry from Your or Callers or Redial List 1 Press the associated button for the list you want to view Callers List fas or Redial For Models 480i CT and 9480i CT press Services 2 Scroll through the list selected in step 1 to find the name and number that you wish to save to your directory 3 Press Save then Directory to store the number in the Directory List For Models 480i CT 9480i CT and Aastra 5 series models press Copy then OK If the name is displayed with the number both are saved to the directory If no name is displayed you can enter the name using the dial pad Entering Numbers amp Names in the Directory 1 Press Save 2 Press Directory For Models 480i CT and 9480i CT press Services The Enter number prompt will appear 3 Use the dial pad to enter the number Hint To add a one second pause during number editing press Hold WB IMPORTANT You will need to enter the appropriate access code when adding an external number to be saved Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Do Not Disturb 3 31 Do Not Disturb Do Not Disturb DND prevents your phone from ringing It also blocks pages and voice calls Callbacks from calls left on Hold Park and Camp on will still ring your phone Using Wave Phone Features Using the Do Not Disturb button you can enable or disable Do Not Disturb while you are using the phone without interrupting your co
10. 2000 cece eects 4 1 Setting or Changing Your Password 0 200e cece eee eens 4 4 Listening to and Managing MessageS 0 2 cece eee eee 4 5 Recording and Sending Messages 0 0 cece eee eee eee 4 10 Message Delivery Options Urgent or Private Messages 4 11 Managing Your Voicemail Account 0020 cee eee eee 4 12 Setting Your Status Commands 000000 cece eee eee eee 4 15 Using Visual Voicemail digital phones only 000 000 eae 4 16 Vertical Wave Voicemail offers state of the art messaging services Use this chapter as a guide to using the various options available on your system Accessing Voicemail You log into your Wave voicemail account any time you want to listen to your voice messages or make changes in your account settings You can log in from your own Wave phone from any Vertical Wave phone in the system or from an external remote phone IMPORTANT The very first time you log into voicemail you will need to use the system default password usually 0000 Your System Administrator should provide you with the appropriate default entry Once you log in to your account you will be prompted to change your password See Setting or Changing Your Password on page 4 4 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Accessing Voicemail 4 2 Using Voicemail Logging In from Your Own Wave Phone You
11. If you leave the call on hold for too long your phone rings back to remind you Note The Flash button can be used to place calls on temporary hold When you do so you will hear dial tone If you press TAP you will be reconnected to the call on hold if you hang up the handset the call on hold will immediately recall To Reconnect to a Call On Hold Press the button corresponding to the line at which the call was placed on hold Using the Reconnect Softkey Models 480i CT and 9480i CT only Use the RECONNECT softkey to reconnect to a call that is on hold or parked DIGITAL PHONES To Place a Call on Hold Press HOLD When a call is on hold the red LED flashes next to the corresponding line or call appearance button You can hang up the handset or use other phone features If you leave the call on hold for longer than the system hold time three minutes is the default your phone rings back and HELD is displayed Note The Flash button can be used to place calls on temporary hold When you do so you will hear dial tone If you press Flash again or hang up the handset you will be reconnected to the call on hold Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Hold 3 41 Using Wave Phone Features To Reconnect to a Call on Hold Press the line or call appearance button that corresponds to the call that was placed on hold or Press the TAP button to retrieve the most recently held call Hi
12. XU VERTICAL Wave Phone User Guide Vertical Communications Inc reserves the right to revise this publication and to make changes in content without notice 2011 by Vertical Communications Inc All rights reserved This publication contains proprietary and confidential information of Vertical Communications Inc The contents of this document may not be disclosed copied or translated by third parties in any form or by any means known or not now known or conceived without prior explicit written permission from Vertical Communications Inc LIMIT OF LIABILITY DISCLAIMER OF WARRANTY Vertical Communications Inc makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose and shall not be liable for any loss of profit or any other commercial damage including but not limited to special incidental or consequential TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are registered trademarks of Vertical Communications Inc All other brand and product names are used for identification only and are the property of their respective holders Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Revision History Release Date Documen
13. Allows you to send a call directly to voicemail Flash 2 extension voicemail hunt group Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Appendix A CounterPath SIP Softphone About the Eyebeam SIP Softphone Wave supports the eyeBeam SIP softphone on platforms running Windows XP 2003 2000 and Vista If your system has properly configured SIP trunks the eyeBeam softphone can turn your PC into a SIP based voice over IP telephone To speak and listen you can use your PC s microphone and speakers or a USB phone which will provide much higher quality To place calls you can use ViewPoint or the eyeBeam window To use multiple line appearances with the eyeBeam SIP softphone contact your System Administrator for more information Hint See page A 10 for a table that describes how basic eyeBeam features interact with Wave The configuration procedures in this manual describe only those steps necessary for the CounterPath eyeBeam SIP softphones to work with Wave Other settings may be left in their default configuration For information on using other softphone features see the documentation that came with your softphone Recommended USB Headsets While many headsets may work with the eyeBeam softphone the following headsets are recommended Plantronics www plantronics com The CS50 USB VoIP Headset cordless The DSP 500 USB Folding Headset corded
14. D Privacy Phone relocation is now supported for all digital phones DIGITAL PHONES When automatic phone relocation is enabled on the Wave Server you can quickly move a previously working Edge 700 phone to another location for example if a user switches offices and retain all phone specific information programmed feature buttons speed dial numbers and so forth at the new location with no need to manually reassign the phone s extension or reprogram feature buttons after the move For details see Enabling automatic phone relocation in Chapter 16 of the Wave Global Administrator Guide The privacy feature is used to mark a call as private which means that shared line appearances will be prevented from breaking into the call Additionally a held private call can not be retrieved by a shared line appearance Privacy is generated from any privacy enabled party to all parties in a call Transferring or parking a private call removes privacy from the call Using the Privacy Feature D DIGITAL PHONES To Make a Call Private While ringback is heard or during a call Press the pre programmed Privacy button If your phone doesn t have a programmed Privacy button press Flash then 21 If a call is in privacy all parties in the call will have the LED on any configured Privacy button illuminated red To Turn off Privacy Press the illuminated Privacy button If your phone doesn t have a Privacy button press Flash
15. Flash 3 32 Forward Calls 3 33 Headset 3 38 Volume controls 5 26 Hold 2 6 3 40 Intercom Button 3 43 Join a Call 3 59 Line Status Lights 5 24 Message Waiting Retrieve Messages 3 44 Monitor Calls 3 59 Mute 3 48 Navigation Keys 5 23 Night Answer 3 49 Options amp Settings 5 26 Paging Specific Group zone 3 51 System all 3 50 Pre programmed Buttons 2 2 Redial 3 54 Retrieve Message Message Waiting 3 44 Speaker 2 3 Speed Dial 3 57 Supervise calls 3 59 Toggle Switch Calls 2 8 Transfer Blind 3 61 Supervised 3 62 Voicemail 4 1 Volume 2 4 V Voicemail Accept recording 4 10 Accessing 4 1 Account 4 12 Activate greeting 4 14 Add to recording 4 11 Append to recording 4 11 Call back Number 4 12 Sender 4 9 Cancel recording 4 11 Change Password 4 4 Deleted messages 4 6 Recover 4 7 Deleting Greetings 4 14 Messages 4 7 Delivery options 4 11 Private 4 11 Urgent 4 11 Fast forward messages 4 7 Forwarding messages 4 8 Greetings 4 13 Activate 4 14 Delete 4 14 New 4 14 replay 4 14 Re record 4 14 Skip 4 14 Listening options Call back a sender 4 9 Delete messages 4 7 Fast forward messages 4 7 Forward messages 4 8 Play previous messages 4 7 Recover deleted messages 4 7 Replay messages 4 6 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Phone Types and Voicemail Features IND 7 Reply to messages 4 8 Rewind messages 4 7 Save messages 4 6 Skip messages 4 6 Listening to messages
16. Mute 18 Volume 14 Speaker Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Edge SIP Phone 5000i Large LCD 5 16 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Headset auxiliary Jack Speak to a caller when using a headset instead of holding the handset 2 Handset Answer or place an internal or external call 3 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 4 Pre programmed Buttons 10 Perform special phone functions pre programmed by the System Administrator 5 Display Provide information about what is happening on your phone 6 Softkeys 6 Access specific features set up by your System Administrator such as speed dial numbers Do Not Disturb or quick access to features such as Call Return See your System Administrator for details 7 Menu Button bea Scroll through menu options and select items shown on the display 8 Navigation Controls Scroll through display lists and to select options 9 Message Button Access voice mailbox to check voice messages 10 Microphone Speak to a caller when using the speaker instead of holding the handset 11 Transfer Button Place a call on hold while you dial the destination extension number 12 Hold Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 13 Mute Button EJ Prevent the distant party from he
17. Refer to the Feature Code Guide at the end of this chapter Place a call on hold and keep the party connected while you hang up the handset or use other phone features Prevent the distant party from hearing any conversation at your end Switch to Speaker mode to hear a caller instead of holding the handset Note Flexible buttons must be assigned in ADMIN programming Release 2 0 Service Pack 1 XA verticar Wave Phone User Guide April 2011 Triad Executive and Enhanced Phones 24 Button 6 30 About Wave Digital Phones Triad Executive and Enhanced Phones 24 Button Display amp Non Display Models 3 HPT 4 VOLUME down up 5 SPEED 2 Speaker located under the handset 6 Display 1 Handset nty Four e programmed PGM Buttons 17 ON OFF 16 MUTE 15 HOLD 10 CAMP ON 9 CONF 8 Microphone 12 MSG 11 FWD 14 FLASH_ 13 TRANS Release 2 0 Service Pack 1 X vertical Wave Phone User Guide April 2011 Triad Executive and Enhanced Phones 24 Button 6 31 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 HTP Button not supported Used to select mode of operation Handsfree Tone or Privacy 4 VOLUME Up Down Buttons Increase Decrease the loudness of the speaker or handset while
18. associated with the phone you are using You will hear the following prompt I m sorry that password is incorrect To login enter your extension followed by the key Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Accessing Voicemail 4 3 Using Voicemail At the extension prompt 3 Enter your extension then press At the password prompt 4 Enter your password then press 5 Proceed with using the voicemail features and or making changes to your account settings described later in this section such as changing your password Logging in from any External Phone You can access your voicemail from outside the Wave system for example from home a client s office and so forth To Access Voicemail from a Phone Outside the Wave System 1 Dial the main number to the Wave system usually your company s main phone number If an operator an receptionist answers 2 Ask for your extension or If an Automated Attendant answers Enter your extension Note Ifthe main number is answered by an Auto Attendant instead of entering your extension you may need to press to access voicemail then enter your extension then press If this is the case skip to step 4 to listen to access your voicemail Contact your System Administrator for more information about accessing your voicemail from outside the Wave system When you hear your greeting 3 Press 9 during the greeting to access your voicema
19. s red LED displays solid red If the number you enter is different from the programmed target phone number the button s red LED remains off To Forward Calls to Internal Extensions 1 Press the pre programmed User Forward button If your phone does not have a programmed User Forward button dial 43 2 Enter the extension number to which you want to forward calls FWD is displayed See above for the button s expected red LED behavior Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Forward Calls 3 35 Using Wave Phone Features To Forward Calls to External Phone Numbers 1 Press the pre programmed User Forward button If your phone does not have a programmed User Forward button dial 43 Enter the external access digit s The digit that allows you access to an external phone line usually a 9 Enter the phone number to which you want to forward calls If you enter an international phone number you must enter a at the end of the number If you are prompted for a password enter your Voicemail password then press You will hear two beeps and FWD is displayed See above for the button s expected red LED behavior Note When you go off hook you receive stutter dial tone to indicate your phone is in a special state EXCEPTION On a digital phone password re entry may fail when forwarding your calls to an external number because the incorrect password is not cleared f
20. 1 NX verticac Wave Phone User Guide April 2011 Chapter 7 About Wave Analog Phones CHAPTER CONTENTS Special Tones 0 0200 e ett 7 1 Analog Phone Feature Codes 20 0c c cece eee eee eee 7 2 While previous chapters in this guide have provided information on the basic features and operation of all Wave phone types this chapter specifically describes special information for Analog phones only Because not all of the features described in previous chapters and in this one are available on all Wave analog phones it is recommended that you contact your phone System Administrator for additional information Special Tones You will hear different tones while using your phone e Dial Tone A continuous tone Stutter Dial Tone A broken dial tone indicates you have a voicemail message the phone is forwarded to another extension or is in Do Not Disturb mode Success Tone Two short beeps indicate a successfully completed command Error Tone A fast busy signal indicates the desired command was not completed Try the command again Interrupt Tone The short tone you hear during a conversation on the phone indicates an incoming call Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Analog Phone Feature Codes 7 2 Analog Phone Feature Codes About Wave Analog Phones The following table lists the feature codes available from your analog phone For de
21. 1 Specific Phone Model Information and Features 1 1 Getting Help apeta Sete de da iad a meade nee 1 2 Your System Administrator 1 2 Vertical Technical Support 1 2 Additional Documentation 1 2 List of Features by Phone Type 1 3 Chapter 2 Basic Operation Using a Wave Phone 2 1 Fixed Buttons vs Pre programmed Feature Buttons 2 2 Answering Calls 2 6 Using the Hold Feature 2 6 Using Call Waiting Call Park Pickup and Transferring Features 2 6 Switching Between Calls 2 8 Ending a Call 2 8 Making Calls 2 9 Dialing Internal and External Numbers 2 9 Dialing by Name 2 9 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Contents TOC 2 Dialing a User s Voicemail Directly 2 10 Using Account Codes 2 10 Disabling Call Waiting for a Call 2 11 Placing Calls through Wave from a Remote Phone 2 11 Chapter 3 Using Wave Phone Features Authorization Codes 3
22. 16 17 Softkeys 3 Pre programmed PGM Buttons 24 MESSAGE Button SHIFT Button TAP Button TRANS CONF Button SPEAKER button MUTE Button HOLD Button Microphone REDIAL Button VOLUME down Button VOLUME up Button Make selections from the display Perform special phone functions pre programmed by the System Administrator Access user voicemail Note Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Access a second level of AutoDial buttons Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits Initiate a transfer or a conference Switch to Speaker mode to hear a caller instead of holding the handset Prevent the other party on your call from hearing anything from your phone Place a call on hold and keep the party connected while you hang up or use other phone features Note If more than one call is on hold and you are not currently connected to a call you can press this button to scro
23. 187 to skip the delay To Dial an Internal Number Do one of the following e Dial the extension number Dial the extension number followed by to go directly to voicemail if your administrator has enabled that feature Press 411 for the dial by name directory To Dial an External Number You must dial an access code to start dialing an external number Ask your Wave System Administrator what types of external calls you can place and what access codes you must use Enter lt access code gt lt phone number gt Example In the U S if you want to call the external phone number 555 1212 you must dial 9 the usual access code before you dial 555 1212 Dialing by Name You can dial another Wave user by name if you do not know the other user s extension Hint Your System Administrator can remove you from the dial by name directory or you can remove yourself using ViewPoint so that only callers who know your extension can dial you To Dial by Name Press 411 If you are using a digital phone with softkeys you can also press MENU softkey and then the DIAL softkey and then scroll through the list to select the name to dial See Chapter 6 for more information about the buttons and keys available on your particular digital phone model Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Making Calls 2 10 Basic Operation Dialing a User s Voicemail Directly If your System Administrator
24. 4 16 Using Voicemail Press 5 to set your status to On Vacation Press 6 to set your status to Available Queue only Press 7 to set your status to Available non Queue Press 8 to set your status to On Break Note The options Available Queue only Available non Queue and On Break are only available if you are a member of a Wave Contact Center queue Using Visual Voicemail digital phones only In addition to the basic voicemail features available on each phone the Visual Voicemail feature allows applicable prompts and softkey options to be viewed on any digital phone with a display and softkeys while the phone is connected to voicemail Example When listening to a new voicemail message the display will offer the choices REPLAY SAVE DEL replay the message save the message delete the message so that you can select one of these options without having to wait to hear the prompt Using Visual Voicemail and Setting Options To Use Visual Voicemail While the phone is connected to voicemail 1 Read the prompts on the display 2 Press the corresponding softkey of the feature you want to access To Increase the Number of Visual Options Offered When using Visual Voicemail there are basic options you have available REPLAY and SAVE However you can increase these options by enabling the Verbose Prompt Mode Once this feature has been enabled you can press the MORE softkey to view additional opt
25. 4 5 4 17 Deleted messages 4 6 Listening options 4 6 New messages 4 5 Saved messages 4 5 Logging in From an external phone 4 3 From another phone 4 2 From your own phone 4 2 Manage greetings 4 13 New messages 4 5 Notification 4 14 On break status 4 16 Password set change 4 4 Play previous message 4 7 Previous message play 4 7 Private delivery 4 11 Record Greetings 4 13 Name 4 13 New greeting 4 14 Voice title 4 13 Recording options Accept recording 4 10 Add to recording 4 11 Append to recording 4 11 Cancel recording 4 11 Listen to recording 4 10 Re record 4 10 Recording sending messages 4 10 Delivery options 4 11 Record messages 4 10 Recording options 4 10 Recover deleted messages 4 7 Replaying Greetings 4 14 Messages 4 6 Replying to messages 4 8 Re record Greetings 4 14 Message 4 10 Rewind message 4 7 Saved messages 4 5 Saving messages 4 6 Sending Call back number 4 12 Messages 4 11 Skipping Ahead 4 7 Greetings 4 14 Messages 4 6 Status commands 4 15 Available 4 15 Do not disturb 4 15 In a meeting 4 15 On break 4 16 On vacation 4 16 Out of the office 4 15 Urgent delivery 4 11 Visual digital phones only 4 16 Retrieve messages 4 17 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Release 2 0 Service Pack 1 April 2011
26. 44 Using the Call Break in Feature D 3 44 Message Waiting 3 44 Mobile Extension 7 7 7 7 77777 3 45 Using a Remote Phone without ViewPoint ALL 3 45 Multiple Call Handling 3 48 Using Call Appearance Buttons S D 3 48 MUGS h nhn n H H H a H e a a ee 3 48 Muting a Call S D 7 7 3 48 Setting Night Answer ALL 3 49 Pagesa seien m ain e a eee e a ia eee ee 3 50 Paging the Entire System ALL 3 50 Paging a Specific Group Zone S 3 51 Page a Specific Group Zone D A 3 51 Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Contents TOC 4 Password Protection 3 52 Using Password Protection D 3 52 Phone Relocation 3 53 Using the Phone Relocation Feature D 3 53 PIVACY SS5s cheese hese se tet ere ease sen ee eee 3 53 Using the Privacy Feature D 3 53 Redial S22 sere essere carer eee reset ese rete 3 54 Using Redial S D 3 54 Release sehen cecareteentece cen tare tere eecn ce 3 54 Using the Release Button D 3 54 Save
27. 6 24 About Wave Digital Phones infinite Executive and Enhanced Phones 24 Button Display amp Non Display Models 3 Message Wait 4 Display Light 5 Twenty Four Pre programmed PGM Buttons 1 Handset 2 Speaker located under the handset 6 FLASH 7 TRANS 8 SPEED 9 CONF BENENE AAA AN 10 msG_ 11 FWD 12 MUTE 13 CAMP ON 14 ON OFF 15 HOLD aaa aaa E aog oo ge 18 VOLUME down up 16 Microphone Release 2 0 Service Pack 1 X vertical Wave Phone User Guide April 2011 infinite Executive and Enhanced Phones 24 Button 6 25 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode Message Wait Light Indicate when you have a new voicemail message 4 Display View information re the options and status of your phone Executive model 10 11 12 13 14 15 16 17 18 Pre programmed PGM Buttons 24 FLASH Button TRANS Button Sys SPEED Button CONF Button MSG Button FWD Button MUTE Button CAMP ON Button ON OFF Speaker Button HOLD Button Microphone HTP not supported VOLUME Up Down Buttons Perform special phone functions pre programmed by the System Administrator Access many of the features of this phone such as when making calls tra
28. About Wave SIP Phones Vertical SIP Phone 9112i 1 Speaker located under the handset 6 End Call 2 Handset ae 3 Hold 5 Display 7 Callers List 4 Scroll amp Select 8 Conf 9 Options 10 Directory 11 Save 12 Delete 13 Swap 14 Flash One Pre programmed PGM Button 21 Volume Up 22 Volume Down 20 Redial 23 Headset Auxiliary Jack 17 Microphone Opening located behind front panel located under the front panel 19 Speaker Headset TEs Ate 16 Mute Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Vertical SIP Phone 9112i 5 5 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 2 Handset Answer or place an internal or external call O wont nm 16 17 18 19 20 21 22 23 Hold Qua Button Scroll and Select Buttons Display End Call ig Button Callers List E Button Conf Mi Button Options Button Directory Button Save Button Delete Button Swap Button Flash Button Programmable Button 1 Mute Button Microphone Xfer MA Button Speaker Headset y Button Redial da Button Volume Up gI Button Volume Down EQ Button Headset auxiliary Jack Place a call on hold and keep the party connected while you hang up the handset or use other phone features Scr
29. Delete messages 4 7 Fast forward messages 4 7 Forward messages 4 8 Play previous messages 4 7 Recover deleted messages 4 7 Replay messages 4 6 Reply to messages 4 8 Rewind messages 4 7 Save messages 4 6 Skip messages 4 6 Listening to messages 4 5 4 17 Deleted messages 4 6 Listening options 4 6 New messages 4 5 Saved messages 4 5 Logging in From an external phone 4 3 From another phone 4 2 From your own phone 4 1 Manage greetings 4 13 New messages 4 5 Notification 4 14 On break status 4 15 Password set change 4 4 Play previous message 4 7 Previous message play 4 7 Private delivery 4 11 Record Greetings 4 13 Name 4 12 New greeting 4 13 Voice title 4 12 Recording options Accept recording 4 10 Add to recording 4 10 Append to recording 4 10 Cancel recording 4 10 Listen to recording 4 10 Re record 4 10 Recording sending messages 4 10 Delivery options 4 10 4 11 Record messages 4 10 Recording options 4 10 Recover deleted messages 4 7 Replaying Greetings 4 13 Messages 4 6 Replying to messages 4 8 Re record Greetings 4 13 Message 4 10 Rewind message 4 7 Saved messages 4 5 Saving messages 4 6 Sending Call back number 4 11 Messages 4 11 Skipping Ahead 4 7 Greetings 4 13 Messages 4 6 Status commands 4 15 Available 4 15 Do not disturb 4 15 In a meeting 4 15 On break 4 15 On vacation 4 15 Out of the office 4 15 Urgent delivery 4 11 Visual digital phones only 4 16 Retrieve messages 4 17 Release 2 0 Service P
30. Edge SIP Phone 5000i 24 button 5 13 About Wave SIP Phones Edge SIP Phone 5000i 24 button 4 Soft Keys 6 3 Speaker 5 Display 6 Menu 2 Handse 7 Navigation e Controls 1 Headset M venmicaw f 8 Message auxillary Jack 9 Pre programmed Buttons 24 14 Microphone 15 Do Not Disturb 10 Transfer 16 Headset 11 Hold 17 Volume 12 Mute 18 Volume 13 Speaker Release 2 0 Service Pack 1 XA vertical Wave Phone User Guide April 2011 Edge SIP Phone 5000i 24 button 5 14 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Headset auxiliary Jack Speak to a caller when using a headset instead of holding the handset 2 Handset Answer or place an internal or external call 3 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 4 Softkeys 6 Access specific features set up by your System Administrator such as speed dial numbers Do Not Disturb or quick access to features such as Call Return See your System Administrator for details 5 Display Provide information about what is happening on your phone 6 Menu Button HOPI Scroll through menu options and select items shown on the display 7 Navigation Controls O Scroll through display lists and to select options 8 Message Button Access voice mailbox to check voice messages 9 Pre programmed Buttons 24 Perform special phone functions pre
31. Edited improved diagrams of all phones as well as the associated Ch5 amp Ch6 callouts and feature tables Impact SCS 8012 amp 8024 Digital Phone models and features added 6 12 to 6 15 Message Wait light option callout information removed for 6 32 to 6 37 Vodavi Phones as it did not apply While notes were added to other digital phones regarding the possibility of more than one Message Waiting button on an individual phone Information regarding a Program button on digital phones has been 6 40 added Information regarding a Vol Reset Override button on digital phones has 6 43 been added Added Toggle feature code for Analog Phones 7 2 Release 2 0 Service Pack 1 W7 vertICAL Wave Phone User Guide April 2011 Revision History Release Date Documentation Changes Page No 1 0 SP2 01 08 Edge 700 Phone models and features added 6 8 to 6 13 Vodavi Digital Phone models and features were added 6 32 to 6 37 Outside Lines feature added for digital phones 6 38 Hands free Answer Mode has been removed from Chapter 5 since it is not fully implemented in this version 1 0 SP1 11 07 Hands free Answer Mode has been added to the list of supported 3 36 features 1 0 10 07 Initial Release Release 2 0 Service Pack 1 April 2011 Contents Contents Chapter 1 Introduction How To Use This Guide 1 4 Wave Phone Features 1
32. Intercom button 3 43 Join a Call 3 44 3 59 Line Keys Primary 6 38 Secondary 6 38 Monitor Calls 3 59 Multiple Call Handling 3 48 Mute 3 48 Night Answer 3 49 On off 2 4 Outside line keys 6 38 Paging Specific group zone 3 51 System all 3 50 Password protection 3 52 Pre programmed buttons 2 2 Privacy 3 53 Program button 6 40 Programmable Keys 3 66 Query 3 66 Redial 3 54 Saved number redial 3 55 Release 3 54 Saved Number Redial 3 55 Scroll and select button 6 40 Shift 3 56 Silent Monitor Supervisors Only 3 56 Softkeys 2 3 Speaker 2 3 Speed Dial System 3 58 Release 2 0 Service Pack 1 W7 verTicar Wave Phone User Guide April 2011 Phone Types and Voicemail Features IND 6 Supervise Calls 3 59 Toggle Switch Calls 2 8 Transfer Blind 3 61 Supervised 3 63 Voicemail 3 64 3 65 Voicemail 4 1 Visual 4 16 Volume 2 4 Volume Reset Override 6 43 Volume Ring Override 6 43 P placing calls through system from a remote phone 2 11 redialing your last call 2 12 remote phone use placing calls through the system 2 11 redialing numbers 2 12 SIP Phones Account Codes 2 10 Authorization Codes 3 3 Call Announce 2 7 Call Park Directed 3 6 System park 3 10 Call Pickup Extension 3 12 Group 3 13 Call Return 3 15 Call Waiting 3 16 Callers List 3 19 Coach Calls 3 59 Conference Calls 3 24 Directory List 3 29 Display 5 3 5 12 5 14 5 16 Display Features 5 25 Do Not Disturb 3 31 Feature Codes 5 29 Fixed Buttons 2 2
33. Management listening replying to deleting messages and so forth For details specific to your phone refer to the Table of Contents or Chapter 1 How To Use This Guide on page 1 1 to locate additional information about your phone type IMPORTANT Because of configuration changes and choices made by your System Administrator some features that may be set up differently than how they are described in this guide Ask your Administrator if there have been any configuration changes or custom settings that could affect the operation of your phone Using a Wave Phone You can pick up a Wave phone and place a call in the same way that you place calls on other phones But you can also do much more For example you can dial other Wave users by name and use special button combinations to redial your last call or call back your last caller Depending on your Wave system you can also place calls over Centrex lines or over the Internet This section explains the following aspects of placing calls on a Wave phone Using the Speaker to make and answer calls Adjusting the Handset and Speaker Volume Obtain Information for Your Phone Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a Wave Phone 2 2 Basic Operation Using phones other than your own another user s phone Dialing internal and external numbers Dialing by name Using the Hold feature placing calls on hold to answer an
34. Models 480i CT and 9480i CT press Services Scroll to find the entry you want to edit Hint Press the up button to see the most recent call or the down button to see the oldest call on your list Press any button on the dial pad to begin editing Hint To erase one digit to the left of the cursor press the left select button To add a one second pause during number editing press Hold WE Deleting from the Callers List There are two ways to delete calls from the Callers List one call at a time or all calls To Delete Items One by One 1 2 4 Press Callers List fas For Models 480i CT and 9480i CT press Services Scroll to find the item you want to delete Hint Press the up button to see the most recent call or the down button to see the oldest call on your list Press Delete A prompt will appear to ask if you want to delete the current item Press Delete again to erase the item from the list To Delete All Calls 1 2 Press Callers List fas For Models 480i CT and 9480i CT press Services Press Delete A prompt will appear to ask if you want to delete the current item Press Delete again to erase the item from the list Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Camp on Callback 3 22 Using Wave Phone Features Camp on Callback Camp on also known as Callback allows your phone to automatically call back an extension that is busy does not answer
35. Pack 1 A verticac Wave Phone User Guide April 2011 List of Features by Phone Type 1 5 Introduction Feature SIP Digital Analog Password set change a g g Privacy i Redial i 4 Saved Number Redial 4 Release 4 Shift 4 Silent Monitor Supervisors Only 4 Speed Dial 4 4 4 Status Commands set 4 4 4 Supervise Calls Coach Monitor Join ei mS Swap Button J Toggle Switch Calls i 4 Transfer Blind 4 4 4 Supervised 4 4 ot to Voicemail 4 4 4 User Programmable Buttons 4 Voice title vi 4 4 Voicecall 4 Voicemail Call Notification J a 4 Management df oF df Visual g Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Release 2 0 Service Pack 1 April 2011 Chapter 2 Basic Operation CHAPTER CONTENTS Using a Wave Phone 0 2 1 Answering Calls 0 0 cee teeta 2 6 Switching Between Calls 0 0 00 eee 2 8 Ending a Call adri maar aek ena anh a a aAa a aa E ah wouter al RG 2 8 Making Calls 0 0 nananana 2 9 This chapter describes the basic features common to all phones including making answering ending calls and so forth The information here should allow you to quickly familiarize yourself with your phone s basic function You will find information about the following tasks in Chapter 4 Phone Account Management login password greetings and so forth Voicemail
36. Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 Flat Ribbon Cable Connector Connect a Bluetooth or Duplex module 4 Display View information about the options and status of your phone 5 Message Waiting Light Indicate when you have a new voicemail message 6 Softkeys 3 Make selections from the display 7 Pre programmed PGM Buttons Perform special phone functions pre programmed by the System 24 Administrator 8 Microphone Speak to a caller when using the speaker instead of holding the handset 9 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 10 TRANS Button Put a call on hold while you dial the destination extension number when transferring call 11 SHIFT Button Access a second level of AutoDial buttons 12 MUTE Button Prevent the distant party from hearing any conversation at your end 13 Scroll and Select Button s Scroll through menu options and select items shown on the display see page 6 40 14 Volume Up Down Buttons Decrease increase the loudness of the speaker or handset while on a call or the ringer when not on a call 15 HOLD Button Plac
37. Press 3 and follow the prompts for external forwarding 5 Press 4 to cancel forwarding SIP PHONES The Forward button applies only to calls received on your primary line You can activate only one Forward button on your phone at any given time The Forward feature will behave differently depending on whether or not your Forward button is programmed with a target phone number Call Forward softkey the CallFwd softkey on the 5000i series phones has been enabled and can be used to forward all calls Note the following restrictions Call forwarding via the CallFwd softkey is not synchronized with Wave If you turn call forwarding on or off via the CallFwd softkey the call forwarding status is not updated in ViewPoint Similarly if you turn call forwarding on or off via ViewPoint those changes are not reflected in the phone s LCD display The only supported option when using the CallFwd softkey is to forward all calls forwarding calls on busy or no answer is not supported To Forward Calls to an Internal Extension 1 Press the pre programmed Forward button If your phone does not have a programmed Forward button press 43 2 Enter the extension number to which you want to forward calls Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Forward Calls 3 34 Using Wave Phone Features To Forward Calls to an External Phone Number 1 Press the pre programmed Forward button If your phone does not
38. SIP Phones SIP Phone Feature Codes The following table lists the feature codes available from your SIP phone For other features use the buttons on your phone For details about a particular feature see Chapter 3 IMPORTANT Each of the features described below may have a fixed or programmable button that may be used instead of the Feature Code shown Review the model descriptions on pages 5 2 to 5 7 to locate and find the fixed buttons available on the phone model you are using In addition contact your System Administrator to find out what programmable buttons are available on your phone model Hint After dialing feature codes there may be a 3 to 5 second delay until the feature is confirmed You can expedite by using the DIAL softkey at the end of the feature code entry CALL PARK Directed Park Park call on another line Flash 66 extension Retrieval Retrieve direct parked call 65 extension Self Park Park call on your primary line Flash 64 Retrieval Retrieve self parked call 65 extension or System Park Park call in one of 10 parking slots on Flash 62 another line for retrieval from another phone Retrieval Retrieve system parked call from another 63 slot number extension CALL PICKUP Extension Pickup Answer any ringing extension in your call 75 extension pickup group specifying which ext to answer Group Pickup Answer any ringing extension in your call 74 pick
39. User Programmable Buttons On the Phone or Console 3 65 Voicgcall wee eee eae adie ee Ve Ea ee eae ee eee 3 67 This chapter describes the various features of each of the phone types Not all features are offered on all phone types In addition while some features are available on more than one phone type the functionality may differ Therefore please be sure to review the descriptions carefully to make sure that you are reading the information for your specific phone type To help you recognize which features belong to which phones the following designations have been provided When you see The feature applies to the For more information see following phone type S SIP Phones Chapter 5 About Wave SIP Phones D Digital phones Chapter 6 About Wave Digital Phones A Analog phones Chapter 7 About Wave Analog Phones ALL All phones but not necessarily all models within a phone type Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Authorization Codes 3 3 Using Wave Phone Features Authorization Codes You may be assigned an authorization code that gives you the ability to make calls on restricted phone line keys Authorization codes are used to override access restrictions Using Authorization Codes ALL Auto Dial To Use an Authorization Code 1 Dial a phone number You hear a long beep and the display on SIP and Digital phones only prompts you to enter
40. button If your phone does not have a programmed Night Answer button dial 85 When the Night Answer Service is active the Night Service LED flashes red To Turn off the Night Answer Service Press Night Answer If your phone does not have a programmed Night Answer button dial 86 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Page 3 50 Page Using Wave Phone Features The Page feature can operate in one of two ways the Page button gives you access to the public address system and all the phone speakers on your system or pages only a specific zone group of phones Paging the Entire System ALL Hint Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service SIP PHONES To Page All Phones with Speakers 1 Press Intercom MANI If your phone does not have an Intercom button as shown above dial 11 Make an announcement Hang up or press End Call when you are finished making your announcement For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye ig or use the DROP softkey Note When receiving a page on the phone speaker you can press End Call or for 480i CT 9480i CT and all Aastra Series 5 models press Goodbye ig to disconnect the phone from the paging service Note Vertical SIP phones can not receive a page through the handset at this time However this function will be available in a future re
41. call Speak to a caller when using the speaker instead of holding the handset Place a call on hold and keep the party connected while you hang up the handset or use other phone features Switch to Speaker mode to hear a caller instead of holding the handset Note Flexible buttons must be assigned in ADMIN programming Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Triad Executive and Enhanced Phones 12 Button 6 28 About Wave Digital Phones Triad Executive and Enhanced Phones 12 Button Display amp Non Display Models 4 VOLUME 2 Speaker OLU down up located under the handset 3 HPT 5 SPEED 1 Handset 17 ON OFF 15 HOLD 16 MUTE 10 CAMP ON 9 CONF 12 MSG 11 FWD 14 FLASH 13 TRANS 8 Microphone Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Triad Executive and Enhanced Phones 12 Button 6 29 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 HTP Button not supported Used to select mode of operation Handsfree Tone or Privacy 4 VOLUME Up Down Buttons Increase Decrease the loudness of the speaker or handset while on a call 5 Sys SPEED Button Access dial pre programmed speed dial numbers 6 Display View i
42. can easily access your email from your own Wave phone Note If you are a digital phone also see Using Visual Voicemail digital phones only on page 4 16 To Access Voicemail from Your Own Wave Phone 1 Press MESSAGE or VMAIL softkey If your phone does not have a MESSAGE button or VMAIL softkey take the phone off hook then press twice or If you are a member of a hunt group dial that access code usually extension 550 then press Contact your System Administrator for details about hunt groups At the prompt 2 Enter your password then press again 3 Proceed with using the voicemail features and or making changes to your account settings such as listening to messages changing your password and so forth described later in this section Logging in from any Vertical Wave Phone other than your own If you are not at your desk you can access your voicemail from any other Wave phone in the system To Access Voicemail from another Phone in the Wave System 1 Press MESSAGE or VMAIL softkey If your phone does not have a MESSAGE button or VMAIL softkey take the phone off hook then press Then go to step 3 below or If you are a member of a hunt group dial that access code usually extension 550 then press contact your System Administrator for details about hunt groups Then go to step 3 below At the password prompt 2 Press to tell the system that you want to access a voicemail other than the one
43. connect to the call on hold or hang up the ringback call and retrieve the call on hold yourself Mute Click on the phone s Mute button to mute the call Record Clicking Record performs a local eyeBeam recording not a Wave call recording See the eyeBeam documentation for details Speakerphone See Using the Speaker on page 2 3 Transfer Refer to the eyeBeam v1 5 user manual on how to perform both blind amp supervised transfers Avoiding Hold and Transfer Timeouts and Disconnects If a SIP softphone is used to transfer a call to a digital or analog phone and the transfer takes longer than 25 seconds it may automatically time out and disconnect the call Such a time out and disconnect may also occur if a call between a SIP phone and SIP softphone or between two softphones is placed on hold for longer than 30 seconds This behavior may occur because of the default Call Inactivity setting on the eyeBeam SIP softphone To change this behavior change the value of the Call Inactivity setting from Enabled the default to Disabled For more information about how to change this setting refer to the eyeBeam v1 5 user manual provided by the softphone manufacturer Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Appendix B Troubleshooting This section provides solutions to basic problems you may experience with your phone If you need further assistance see your System Adminis
44. enables this feature you can leave a message in another user s voicemailbox directly without ringing that user s phone Also see Using Voicemail on page 4 1 for more information about using Wave Voicemail features To Dial Directly into a User s Voicemail Enter the other user s extension then press after the extension for example 187 If the option is available you may also dial the extension then from the point when you hear the auto attendant or the other user s greeting to access their voicemail without having to wait for the entire message to play Hint This can be a useful feature for you to tell your frequent callers You can also use it as a quick way to leave yourself a voice message when calling in Contact your System Administrator to find out if this option is available on your company s Wave system Using Account Codes Depending on your office s configuration of Wave you may be prompted to enter an account code when you place an external call Even if you are not prompted for an account code by the system your office may require you to enter one Your Wave System Administrator can tell you what account codes if any you must use Account codes can be entered prior to placing a call or during an active call Entering Account Codes When Prompted If you are prompted to enter an account code when you place a call you will hear one of the following prompts e Single beep Prompts for the initial
45. in the ViewPoint User Guide a Remote Phone without ViewPoint ALL Placing calls from a remote phone Placing an outbound call from your remote phone after logging into Wave requires permission Ask your Wave system administrator if this feature has been enabled for you To place a call from a remote phone without using ViewPoint 1 Call into Wave from your remote phone 2 When the system prompts you to enter an extension enter lt your extension gt lt your password gt 3 Press to get an internal dial tone 4 Dial the number including the access code From internal dial tone you can also dial other Wave extensions and use the commands see Using commands from a remote phone on page 3 45 for a list of available commands Note When placing a series of outbound calls from your remote phone press 3 to end each call instead of hanging up the phone This keeps you connected to Wave If you hang up you must call into Wave and log on again to place another outbound call Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Mobile Extension 3 46 Using Wave Phone Features Answering and handling calls from a remote phone When using the Wave phone commands with a remote phone you must press instead of the Flash button to put calls on hold use call handling commands such as transfer or conference and so forth To answer and handle a call without using ViewPoint 1 Pick
46. input Double beep lIndicates that you that you don t need to enter an account code because the contact whom you are dialing already has an associated account code If You Hear One of the Previous Prompts Enter the account code followed by If You Hear the Double Beep You can press to use the contact s associated account code or You can enter a different account code then press Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Making Calls 2 11 Basic Operation If you enter the wrong account code press Flash before pressing and the system will let you re enter it Depending on how your Wave System Administrator configured your system the prompt may occur either after you dial the access code or after you dial the phone number If the prompt occurs after you dial the access code enter the account code followed by and then continue entering the phone number Example You would dial 9 listen for the prompt 8812 212 123 4567 where 9 is the access code and 8812 is the account code and the numbers after are the area code and phone number Disabling Call Waiting for a Call Disabling call waiting is useful if you are using your extension to send faxes or to connect to the Internet In both cases a call waiting tone disrupts the data flow To Disable Call Waiting for a Call Press 70 and dial the number You do not hear the call waiting tone during that call Incom
47. instead of holding the handset Release 2 0 Service Pack 1 XA verticac Wave Phone User Guide April 2011 Impact SCS 8024 24 button 6 14 About Wave Digital Phones Impact SCS 8024 24 button 3 Three Softkeys not programmable 5 Twenty four 4 Display Pre programmed PGN Buttons 1 Handset 2 Handsfree Speaker i 6 MUTE 12 TAP 10 Volume 14 HOLD Up epee 15 TRANS CONF EEEN J 9 SPEAKER 13 Volume Down 7 Microphone Opening 16 Headset Auxiliary Jack located under the front pane located behind front panel Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Impact SCS 8024 24 button 6 15 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 Softkeys 3 Make selections from the display 4 Display View information about the options and status of your phone 5 Pre programmed PGM Perform special phone functions pre programmed by the System Button Administrator 24 6 Mute Button Prevent the distant party from hearing any conversation at your end 7 Microphone Speak to a caller when using the speaker instead of holding the handset 8 SHIFT Button Access a second level of AutoDial buttons 9 SPEAKER Button Switch to Speaker mode to hear a
48. make sure that voice resources have been enabled for your remote phone Using Call Waiting Call Park Pickup and Transferring Features These features are used slightly differently on each phone type SIP Digital and Analog You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type While on a Call 1 Press TRNS CONF or TRANS If your phone does not have a programmed TRNS CONF or TRANS button press Flash and 1 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Answering Calls 2 7 Basic Operation 2 Dial the extension or press DSS 3 Hang up to complete the operation Call Announce Note The Call Announce feature is not fully supported at this time however this feature has been enabled by some System Administrator s by changing Wave Registry settings see Tech Support If your System Administrator has enabled it your phone system may be utilizing a feature known as Call Announce This feature announces the caller s name over the phone speaker then allows you to choose what you want to do with the call accept it send it to voicemail or establish a conference call If Call Announced is enabled for your system when you hear the call announce state the caller s name Press 1 to accept the call OR Press 2 to send the call directly to VM Note The calling party will not know that you have rejected the call since
49. may automatically time out and disconnect This behavior may occur because of the default Call Inactivity setting on the eyeBeam SIP softphone To change this behavior change the value of the Call Inactivity setting from Enabled the default to Disabled For more information about how to change this setting refer to eyeBeam v1 5 user manual provided by the softphone manufacturer Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Index Phone Types and Voicemail Features Analog Phones Account Codes 2 9 Authorization Codes 3 1 Call ID Blocking 3 18 Call Park Directed 3 6 Self 3 7 System Park 3 10 Call Pickup Extension 3 11 Group 3 12 Call Record 3 13 Call Waiting 3 17 Camp on 3 22 Centrex 3 23 Coach Calls 3 56 Conference Calls 3 26 Do Not Disturb 3 31 Feature Codes 7 2 Flash 3 32 Forward Calls 3 37 Hold 2 6 3 41 Join a Call 3 56 Monitor Calls 3 56 Night Answer 3 46 Paging Specific Group zone 3 49 System all 3 48 Speaker 2 3 Special Tones 7 1 Speed Dial System 3 55 Supervise calls 3 56 Toggle Switch Calls 2 7 Transfer Blind 3 59 Supervised 3 60 Voicemail 3 61 Voicemail 4 1 Volume 2 4 Release 2 0 Service Pack 1 XA vertical Wave Phone User Guide April 2011 Phone Types and Voicemail Features IND 2 Digital Phones Account Codes 2 9 Adjustable Pedestal 6 26 Authorization Codes 3 1 Auto Dial 3 2 3 52 Busy Lamp Field 3 28 Call Break in 3 43 Ca
50. number of the ringing station Group Pickup ALL Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group SIP PHONES To Answer a Call in Your Pickup Group Press the pre programmed Group Pickup button If your phone does not have a programmed Group Pickup button dial 74 DIGITAL PHONES To Answer a Call in Your Pickup Group 1 Press the pre programmed Group Pickup button If your phone does not have a programmed Group Pickup button dial 74 2 Speak to caller ANALOG PHONES To Answer a Call in Your Pickup Group Listen for the dial tone then press 74 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Call Record 3 14 Using Wave Phone Features Call Record Call Record records the currently active call and saves it as a WAV file to a voice mailbox The maximum length of a recording equals the maximum length of a Voicemail message The Call Record button is a programmed button contact your System Administrator for additional information Warning In many localities it is illegal to record a phone call without first notifying the person or persons being recorded Contact your System Administrator for information about call recording guidelines Recording a Call D A DIGITAL PHONES To Use Call Record 1 Notify the person or people with whom you are speaking that you are about to record the call see Warning above 2 Press C
51. number when transferring calls or creating conference calls 6 ON OFF Button Toggle between Speaker Mode and using the handset or headset 7 MUTE Button Prevent the distant party from hearing any conversation at your end 8 HOLD Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 9 Microphone Speak to a caller when using the speaker instead of holding the handset 10 VOLUME Up P Button Increase the volume of the speaker or the handset during a call 11 VOLUME Down KA Decrease the volume of the speaker or handset while on a call Button Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Vodavi Executive Phone 8 Button 2 Speaker located under the handset 1 Handset 3 Display 4 Three Softkeys not programmable Pre programmed PGM Buttons 6 TRANS 13 VOLUME Down 7 SPEED 8 ON OFF 9 MUTE 12 VOLUME Up 10 HOLD 11 Microphone Opening located under the front panel of the phone Release 2 0 Service Pack 1 April 2011 Vodavi Executive Phone 8 Button 6 35 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 Display View information about the options and status of your phone 4
52. of the Feature Code shown Review the model descriptions on pages 6 4 to 6 36 to locate and find the fixed buttons available on the phone model you are using In addition contact your System Administrator to find out what programmable buttons are available on your phone model CALL PARK Directed Park Park call on another line Flash 66 extension Retrieval Retrieve direct parked call 65 extension Self Park Park call on your primary line Flash 64 Retrieval Retrieve self parked call 65 extension or System Park Park call in one of 10 parking slots on Flash 62 another line for retrieval from another phone Retrieval Retrieve system parked call from another 63 slot number extension CALL PICKUP Extension Pickup Answer any ringing extension in your call 75 extension pickup group specifying which ext to answer Group Pickup Answer any ringing extension in your call 74 pickup group CALL RETURN Callback Call back the extension or phone number of 69 the last answered call on your primary line CALL WAITING Deactivate Disable Call Waiting for the next call 70 extension or phone number to dial CALLER ID Dial number Block Caller ID for the next call 67 extension or number to dial CAMP ON Callback Automatically call back an extension that is Flash 76 busy does not answer or forwards you to Voicemail Cancel Cancel Camp on mode 77 CENTREX FEATURES Access f
53. on a call 5 Sys SPEED Button Access dial pre programmed speed dial numbers 6 Display View information re the options and status of your phone Executive model 7 Pre programmed PGM Perform special phone functions pre programmed by the System o0 10 11 12 13 14 15 16 17 Buttons 24 Microphone CONF Button CAMP ON Button FORWARD Button MSG Button TRANS Button FLASH Button HOLD Button MUTE Button ON OFF Speaker Button Administrator Speak to a caller when using the speaker instead of holding the handset Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits Access a second level of AutoDial buttons Send unanswered incoming calls to another designated number Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Access many of the
54. option the Bluetooth device must be paired registered to its base station If when you change Bluetooth units you will need to unpair the current Bluetooth unit then pair the new unit When performing the Bluetooth pairing or unpairing it is recommended that the headset be within three feet of the phone base 3 Enter a 7 to pair the Bluetooth device 4 Enter the Bluetooth device code four digits Hint This information is probably located somewhere on the Bluetooth packaging or user documentation Once you enter the device code the system will search for the device and if successful a Device registered will be displayed 5 Press the EXIT softkey To Unpair the Bluetooth Follow steps 1 and 2 above then in step 3 select 2 to unpair the Bluetooth device The system will search for the device and if successful a DEVICE DE REGISTERED will be displayed Hold You can place a call on hold to keep the other party connected while you hang up the handset or use other phone features Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Hold 3 40 Using Wave Phone Features Placing a Call on Hold ALL SIP PHONES To Place a Call on Hold Press Hold WE on models 9133i or the button labeled Hold on all Aastra Series 5 models The LED flashes next to the line button with a call on hold You can hang up the handset or use other phone features
55. or forwards you to Voicemail Camp on does not work on external phone numbers The Camp on button is a pre programmed button Contact your System Administrator for details Using Camp on Callback D A DIGITAL PHONES After Receiving a Busy Signal or No Answer Press the pre programmed Camp on button If your phone does not have a programmed Camp on button dial Flash 76 if you are still connected or 76 after going onhook The Camp on button red LED lights and you hear a beep Camp on will remain enabled if you make or answer another call When the Camp on target extension becomes available you hear a callback of three short rings the primary line LED flashes and CAMP ON appears on the display 4 Lift the handset or press your primary line button The target extension will ring when you answer the callback If you do not answer the callback within the number of rings three quick rings each time specified in your No Answer forwarding destination Camp on is canceled Camp on is not canceled if the target extension does not answer the call To Cancel Camp on Press the pre programmed Camp on button If your phone does not have a programmed Camp on button dial 77 to cancel The Camp on button LED goes out and you hear a beep To Display the Camp on Target Extension 1 Press the MENU softkey on the display 2 Press Camp on to display the Camp on target extension Release 2 0 Service Pack 1 W vertical Wave Phone
56. original message or Press 4 to access the Callback feature and delete the original message Note If you are calling back a forwarded message or calling a sender with more than one available phone number for example a callback number and a Caller ID number the system will prompt you to select the appropriate number Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 4 10 Recording and Sending Messages Using Voicemail When the caller s number appears 3 Press 7 to dial that number or To choose from a list of available numbers for the sender see Note above Press 2to hear a list of available numbers 4 Select the appropriate number to dial the sender 5 Press Flash then press 3 or wait for the other party to hang up to make another call Recording and Sending Messages You can record and send messages directly to someone s mailbox Recording a Message 1 Log into your account see page 4 1 At the prompt 2 Press 3 At the tone 3 Record your message To accept the recording 4 Press 7 Once you have accepted the recording you are ready to send it Go to Sending a Message on page 4 11 or To listen to the message you just recorded Press 2 to review the recording Then use the Recording Options as described here or To re record the message Press 3 then repeat from step 3 above When you are satisfied with your recording press 1 to accept it Otherwise press 3 again to
57. pre programmed speed dial numbers Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Send unanswered incoming calls to another designated number Prevent the distant party from hearing any conversation at your end Access a second level of AutoDial buttons Switch to Speaker mode to hear a caller instead of holding the handset Place a call on hold and keep the party connected while you hang up the handset or use other phone features Speak to a caller when using the speaker instead of holding the handset Used to select mode of operation Handsfree Tone or Privacy Increase Decrease the loudness of the speaker or handset while on a call Note Flexible buttons must be assigned in ADMIN programming Release 2 0 Service Pack 1 NX verticar Wave Phone User Guide April 2011 infinite Executive and Enhanced Phones 24 Button
58. procedure below when making and receiving calls using a headset Note If you experience problems using a Bluetooth device with Wave you do not hear ring back or it is distorted incoming call ring is distorted dial tone is distorted and so forth contact your System Administrator to verify that you are using a compatible device SIP PHONES 1 Ensure that you have selected a headset audio mode by accessing the Options list under OPTION 7 HEADSET SETTINGS 2 Plug the headset into the jack 3 Press s ERs on models 9133 and all Aastra Series 5 models to obtain a dial tone or to answer an incoming call Depending upon the audio mode selected from the options menu a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone Hint See pages 5 2 through 5 22 for information about phone models and their associated keys buttons Also see Using the Speaker on page 2 3 4 Press End Call For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye 8 or use the DROP softkey to end the call DIGITAL amp ANALOG PHONES When using a headset on digital or analog phones you can adjust the volume by using the Volume buttons on the front of the phone In addition to begin or end calls you will need to use the Speaker keys with the headset plugged into the jack Special Headset Modes 2 5mm and Bluetooth Certain Edge and Vodavi phones may be programmed with 2 special headset mo
59. searched When the correct name is displayed 6 Press More then press Dial to place the call If you do not see the correct name right away you can spell out the name further using the keypad or press Next to scroll through the list Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Direct Station Select Busy Lamp Field DSS BLF 3 28 Using Wave Phone Features Direct Station Select Busy Lamp Field DSS BLF DSS BLF buttons allow you to perform certain functions with only one press of a button such as calling an extension or transferring a call and so forth Features available on these buttons depend upon how they are programmed for your phone Contact your System Administrator for details IMPORTANT DSS BLF keys are configured by the System Administrator or by user programming and can be configured for either blind or supervised transfer If the DSS BLF button s programming has Blind Transfer enabled a blind transfer will be attempted when the button is pressed If not a supervised transfer will be attempted instead A solid red LED next to a DSS BLF button indicates that the line is in use A flickering red LED indicates the extension is ringing A blinking LED indicates that the extension has a call on hold Using the DSS BLF Feature D DIGITAL PHONES Calling an Extension Press the DSS BLF button to call the programmed destination extension Using Supervised Transfer A supervised tran
60. supervised with these features if any Depending on your system setup if the person you are supervising leaves the call for any reason for example transfers the caller to another extension you may be disconnected Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Supervising Calls Monitor Coach Join 3 60 Using Wave Phone Features Using Call Supervising Features Supervisors Only ALL WARNING Most states have laws requiring businesses to inform both their employees and their customers that calls may be monitored 1 Go off hook and listen for the dial tone 2 Press 57 if you want to monitor a conversation or Press 58 if you want to coach a conversation or Press 59 if you want to join a conversation 3 Dial the extension of the user whose call you want to supervise then press 4 Press 7 to confirm the extension or press to enter a different extension Hint You can enter the complete digit string rapidly without waiting for the prompts For example 58 102 1 to coach extension 102 To Change the Supervising Mode Once connected to the call you can change the supervising mode for example from monitoring to coaching While supervising a call Press Flash then enter the new supervising code see step 2 above To Supervise a Different User While supervising a user 1 Press Flash then to return to the dial tone 2 Repeat steps 2 through 4 above Release 2 0 S
61. the forwarding feature At the tone 3 Record your message then press Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Listening to and Managing Messages 4 9 Using Voicemail 4 Press 7 to accept your recording or Press 2 to hear your recording or Press 3 to re record the message 5 Set deliver options as described in Sending a Message on page 4 11 or re record your message as needed 6 Enter the extension to which you want to forward the message then press Repeat step 5 for each extension you want to include Hint If you do not know a user s extension number press 411 then select the user by name If you want to send the message to all users on the system who have voicemail capabilities press 8888 7 Press to send the message to the designated extensions or Press to cancel Note If you entered multiple extensions press to delete the most recently added extension Press to delete each extension Once all extensions have been deleted press to delete the message itself Calling Back a Sender Instead of using the reply method to leave a message in the sender s mailbox you can use the Callback feature to directly call the extension or outside phone number of the sender During a message or as soon as it has finished playing 1 Press 4 to access additional Listening Options At the prompt 2 Press 3to access the Callback feature without deleting the
62. the loudness of the speaker or handset while on a call or the ringer when not on a call Note Flexible buttons must be set up in Administration Release 2 0 Service Pack 1 A VERTICAL Wave Phone User Guide April 2011 Edge 100 12 button 6 4 About Wave Digital Phones Edge 100 12 button 3 Speaker located under the handset 2 Handset 4 Display 5 Three Softkeys 1 Headset auxiliary Jack not programmable located behind front panel 6 Twelve 17 VOLUME up Pre programmed PGM Buttor 7 MESSAGE 8 SHIFT 9 TAP 16 VOLUME down 10 TRANS CONF 11 SPEAKER 12 MUTE 13 HOLD 15 REDIAL 14 Microphone Opening located under the front panel of the phone Note This phone model also includes an adjustable pedestal see page 6 41 for details Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Edge 100 12 button 6 5 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 2 10 11 12 13 14 15 16 17 Headset auxiliary Jack Handset Speaker Display Softkeys 3 Pre programmed PGM Buttons 12 MESSAGE Button SHIFT Button TAP Button TRANS CONF Button SPEAKER button Mute Button HOLD Button Microphone REDIAL Button VOLUME down Button VOLUME up Button Speak to a caller when using a headset instead of holding the hands
63. then 21 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Redial 3 54 Using Wave Phone Features Redial Redial will place a call to the last phone number you dialed from the phone Even if you dialed digits while connected to a call the system will only keep track of the phone number you dialed Using Redial S D SIP PHONES Note You can add Redial numbers to your Directory See Saving Numbers amp Names to the Directory on page 3 30 for details To Redial a Number Press Redial i Hint To display the last number dialed press PROG then press REDIAL Press End Call to clear the display e For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye ig or use the DROP softkey Digital Phone s To Redial a Number Press Redial or Hint To display the last number dialed from an idle phone press MENU then REDIAL or Press SPEAKER to return the phone to idle Note You can also use Saved Number Redial to save a number you have just dialed or to which you are connected see Saved Number Redial below Release The Release button disconnects an active call clears the display mutes the speaker during a page and cancels transfers conference calls and the Program feature Using the Release Button D DIGITAL PHONES To Use the Release Feature Button Press the Release softkey Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Sav
64. to Voice Mail feature button While on a call 1 Press the pre programmed Transfer to Voice Mail feature button to place the active call on hold 2 Enter the destination extension number OR Press a DSS BLF button that has been configured for a specific extension The caller is transferred you may hang up Via the standard Transfer feature button Use this option if a Transfer to Voice Mail feature button has not been configured on your phone To Transfer Calls to Voicemail via the standard Transfer button While on a call 1 Press the TRNS CONF button to place the active call on hold 2 Press the fixed MESSAGE button or a programmed Message Waiting button 3 Enter the destination extension number OR Press a DSS BLF button that has been configured for a specific extension The caller is transferred you may hang up Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 User Programmable Buttons On the Phone or Console 3 65 Using Wave Phone Features Transferring a Call to Voicemail using a Feature Code DIGITAL amp SIP PHONES While on a call 1 Press Flash then press 83 2 Dial the destination extension The caller is transferred you may hang up ANALOG PHONES To Transfer a Call to Voicemail While on a call 1 Press Flash then 2 Press 83 Hint You can alternately press Flash then press 2 3 Dial the destination extension The caller is transferrred you may hang up User Program
65. vertical Wave Phone User Guide April 2011 Mobile Extension 3 47 Using Wave Phone Features Feature Press Description Hear Queue Statistics 55 Sign In or Out of Queue 56 queue extension Monitor Call 57 extension Coach Call 58 extension Join Call 59 extension Block Caller ID 67 extension or number to dial Conference 71 Night Answer Enable 85 Night Answer Disable 86 Log Incident SA Softhold Accept Call Waiting Contact Center agents Plays current statistics for a queue Contact Center agents Signs you in or out of the specified queue Lets you listen in on an active call Neither the user nor the other parties in the call can hear you Lets you coach a user on an active call The user can hear you but the other parties in the call cannot Lets you join another user s call as a full participant All parties can hear you Keeps your caller ID information private for the next call Adds the party to a conference Redirects all inbound calls to the Wave system to a predefined destination Turns off night answer mode Logs a time stamp in the Wave system trace logs that may be useful when troubleshooting a problem Places the active call on hold and connects you to the incoming call Note If you put a call on hold when you are using a mobile extension and then hang up your phone the party on hold will be dropped This behavior is different than whe
66. 011 Chapter 3 Using Wave Phone Features CHAPTER CONTENTS Authorization Codes 00 ccc eee eee eee 3 3 Auto Dial ver dereat Sk Geek eld Sewn bed Deg eed cd aaa a ded e Ea e E aM 3 3 Call Appearance 0 cect ete 3 4 Gall HIStory deria aa aiani a a e a Pada Ee eee hdd ee a EA 3 5 Gall Park a 4 ctgncvacaberdia E E EE E E a N 3 6 Call Pickup 2 tetas 3 12 Call Record s as i acia acia e ccc teens 3 14 Call REUN N e e enra Bis dec a areira iaa dence land EE iekea raie iaer EnG Ea 3 15 Call Waiting e a dii a giie Girare iiei dereira iniri Geter ag urddea acer e iiri dar aiar iaa Oe 3 15 Caller ID Blocking 0 0 cece ene 3 18 Callens LIST arrancan oe e egi ei ei eiaa i e iaia E ida langue slab 3 19 Camp on Callback 0 0 0 0 cette eae 3 22 Centrex Features cccscc aceon acters alain aaaea 3 23 Conference CallS 0000 ccc 3 24 Dial by Name 1 tenes 3 27 Direct Station Select Busy Lamp Field DSS BLF 3 28 Directory List 2 0 2 eee eee eee eee 3 29 Do NOUDIStUnbis c4cccae ket emedetetatane tan E EE E E tata 3 31 Flash 5 see Fee Sere artic then BO eevee ere gee Geena chores a een 3 32 Forward Calls psi siui a iiai sooni cette eee 3 33 HeadSet gisa ni gii inina ia a aided hack ea a a Ran aaia E a aa 3 38 Hold open So oiid ee iee aei edi gee deg aa anra a ara a aira a a doe 3 39 Hot Desk aka Mobile Extension n a naana anaana 3 42 Intercom Button
67. 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using the Counterpath eyeBeam SIP Softphones with Wave A 10 CounterPath SIP Softphone Using the Counterpath eyeBeam SIP Softphones with Wave This following table describes how eyeBeam softphone features interact with Wave Feature Directions Dialing a number Ending a call Dial numbers just as you would from a Wave phone including access codes to place external calls You can dial Wave extensions or access the telephone commands without an access code Place a call by clicking the Dial icon You can either dial the number first then click on the icon or click on the icon first then dial the number Note When placing a Wave call that requires dialing an access code from an eyeBeam phone you do not hear dial tone after dialing the access code You can continue dialing the number and the call will be placed correctly Or to hear dial tone you can press the Dial button again after dialing the access code for example Dial 9 Dial and then dial the number To end a call click on the End Call icon Do Not Disturb Click on the phone s DND button to turn on the Do Not Disturb Wave personal status Auto Answer Conferencing Click on the phone s AA button to turn on automatic answering of incoming calls You can use Wave call screening in combination with the eyeBeam auto answer feature Call the first conferenc
68. 2 6 14 Impact SCS 8312 12 button 020000 6 16 Impact SCS 8324 24 button 02000 eee 6 18 infinite Enhanced Phone 8 Button 20020 cee eee eee 6 20 infinite Executive and Enhanced Phones 12 button 6 22 infinite Executive and Enhanced Phones 24 Button 6 24 Triad Enhanced Phone 8 Button 20000 cee eee eee 6 26 Triad Executive and Enhanced Phones 12 Button 6 28 Triad Executive and Enhanced Phones 24 Button 6 30 Vodavi Enhanced Phone 8 Button 020000 cee eee eee 6 32 Vodavi Executive Phone 8 Button 2 00 0c 6 34 Vodavi Executive Phone 30 Button 20 2000 2c eee eee 6 36 Using a Digital Phone 0 0 eee eee 6 38 Set Up and Installation 2 2 20 0 00000 cc eee 6 41 Phone Settings 0 0 0 iaie bo eedeteGadededetadedecdn etd e e a k 6 42 Digital Phone Feature Codes 0 00 0 neas y iis eee 6 44 This chapter describes the specific features of the different Vertical Wave Digital phones Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 DECT Ranger Cordless Phones 6 2 About Wave Digital Phones DECT Ranger Cordless Phones 14 Headset Jack 15 Ringer on off Button 16 Volume Button 1 DISPLAY 7 CONF 8 REDIAL 2 TRANS 3 HOLD 9 SPEAKER 10
69. 2011 Transfer 3 62 Using Wave Phone Features ANALOG PHONES To Make a Blind Transfer While on a call Press Flash then 1 Listen for the prompt to assist you with making the transfer Dial the destination extension Hang up to complete the transfer Pumpa Making a Supervised Transfer ALL A supervised transfer lets you announce a call before completing the transfer SIP PHONES To Make a Supervised Transfer While on a call 1 Press Transfer ME to place the caller on hold On some models there is an XFER softkey 2 Listen for the dial tone then enter the destination extension number When the destination party answers 3 Announce the call 4 Press Transfer Mi or hang up to complete the transfer Note For the 55i and 57i SIP phones although the Xfer softkey is displayed when the phone goes off hook transfer is not supported when the phone is in the dialing state To Cancel the Transfer Press End Call to reconnect to the calling party e For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye g or use the DROP softkey Hint Models 480i CT 9480i CT 91331 9143 and all Aastra Series 5 models you can use the L2 button to make this transfer Note A Transfer can become a Conference by pressing Conference Mtp after the second party answers Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Transfer 3 63 Using Wave Phone Features DIGITAL PHON
70. 26 10 Directory Button Access and dial names and numbers for speed dialing 11 Save Button Store settings made for the Options Directory and Callers List functions 12 Delete Button Erase information stored in the Directory or Callers List 13 Flash Button Access various functions and work with feature codes 14 Mute Button Prevent the distant party from hearing any conversation at your end 15 Microphone Button Speak to a caller when using the speaker instead of holding the handset 16 Pre programmed PGM Perform special phone functions pre programmed by the System Buttons 6 Administrator 17 Xfer QA Button Place a call on hold while you dial the destination extension number 18 Speaker Headset jy Toggle between Speaker and Headset modes to hear a caller instead of holding Button the handset 19 Line Appearance Buttons Make and receive external calls without entering an external access code one or 4 more line appearances may be assigned to your phone 20 Redial J Button Place a call to the last phone number you dialed from your phone 21 Volume Up JJ Button Increase the volume of the speaker or the handset during a call 22 Volume Down EJ Button Decrease the volume of the speaker or the handset during a call 23 Headset auxiliary Jack Speak to a caller when using a headset instead of holding the handset Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Vertical SIP Phone 9112i 5 4
71. 3 Using Authorization Codes ALL 3 3 AUO Dial e s aa a a a eee e aa 3 3 Programming Editing and Using an Auto Dial Button D 3 3 Call Appearance 7 7 7 3 4 Call HISTOry A n n ma e a a 3 5 Using Call History D 7 7777 3 5 Call Park Ske an ee keke ea eRe ate nae He Re me am 3 6 Directed Park ALL 3 6 Self Park ALL 3 8 System Park ALL 7 7 77 3 10 Call Pickup 77777777777rrrrrrrrr 3 12 Extension Pickup ALL 3 12 Group Pickup ALL 7 7 3 13 Call Record 75r reenn nnmn e e n 3 14 Recording a Call D A 3 14 Call Retur nsee e anann e e n n 3 15 Returning a Call ALL 3 15 Call Waiting 286k een cere kere nee emer 3 15 Using Call Waiting ALL 3 15 Caller ID Blocking seen e ene eee eee 3 18 Blocking Caller ID D 3 18 Callers List Sonne Keeani a kee eee ae Siem 3 19 Using the Callers List S 3 19 Camp on Callback 3 22 Using Camp on Callback D A 3 22 Centrex Features 3 23 Usin
72. Accounts Enabled Acct Domain m a Oo o o Oo o o m o o ows onadau ng 12 Click Close to exit that window and return to the CounterPath SIP Phone interface 13 Right click on the Phone interface to display a menu RECORD AA A 1 Open Diagnostic Folder a manni aeo Help t me Exit Release 2 0 Service Pack 1 W7 verticar Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 7 CounterPath SIP Softphone 14 Click on Options to display the Options window Options Disabled codecs Enabled codecs Broadvoice 32 G711 uLaw BroadVoke 32 FEC DvI4 DVI4 Wideband G711 alaw G729 GSM LBC L16 PCM Wideband Spee Speex FEC Speex wideband Speex Wideband FEC Quality of Service O Codec Properties Diagnostics Description Bitrate range bps Fidelity Best Quality PESQ Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 8 Under the Advanced tab 15 Click on the Audio Codecs icon 16 Add the preferred codecs to the Enabled codecs column Options Genel Advanced Audio Codecs te Network 5 Quality of Service B Diagnostics Disabled codecs BroadVoice 32 BroadVoice 32 FEC G711 alaw G729 GSM LBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC Codec Properties Descr
73. Any other phones that have a Directed Park button targeted at the same line where the call was parked and are configured to show status will flash red indicating that there is a call already parked on the target line If you leave a call parked for a long period of time your phone rings back and PARK is displayed To Retrieve a Direct Park Call Press the pre programmed Directed Park button then the extension at which the call is parked If your phone does not have a programmed Directed Park button press 65 then the extension at which the call was parked Note After you dial the target extension number either dial to signify the end of the number or wait several seconds for the dialing time out If the Direct Park button has been programmed with an extension it cannot be used to retrieve a call from a different extension You can use the 65 feature code to retrieve the call from an extension other than the one programmed in your Direct Park button Contact your Wave System Administrator for more information ANALOG PHONES To Direct Park a Call With a party on the line Press Flash then 66 Dial the extension Listen for two beeps Hang up To Retrieve a Direct Parked Call Listen for the dial tone Press 65 Dial the extension Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Park 3 8 Using Wave Phone Features Self Park ALL Self Park places a call in a parked s
74. Call That Is on Hold If your phone has Call Appearance buttons Press the button associated with the call you wish to retrieve The current call will be put on hold or If your phone has a TAP button Press TAP to put the current call on hold and retrieve the call that has been on hold the longest Pressing HOLD when not connected on a call will display each held call and pressing TAP will retrieve whatever call is currently displayed or Press Flash then 4 If you have multiple calls on hold you will hear a menu from which you can select the call to which you want to connect Ending a Call You can either hang up the handset or for specific model types you can do the following SIP PHONES Press Goodbye g also known as End Call on some models to end the active call DIGITAL AND ANALOG PHONES Press the SPEAKER button if available to end calls or Press ON OFF on any Vodavi phone Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Making Calls 2 9 Basic Operation Making Calls Dialing Internal and External Numbers Internal calls are calls to other Wave extensions External calls are calls to outside numbers including calls to another phone system PBX a Centrex extension another Wave system such as a branch office and an Internet address Note If you encounter a delay after dialing before your calls are connected press after the extension or number for example
75. Callers List 4 Scroll amp Select 8 Conf 9 Options 10 Directory 11 Save 12 Delete pa i i 13 Flash 14 Mute 21 Volume Up 15 Microphone Opening 22 Volume Down located under the front panel ae 20 Redial 23 Headset Auxiliary Jack located behind front panel 16 Six Pre programmed PGM Buttons 18 Speaker Headset 19 Four Line Appearance Buttons Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Vertical SIP Phones 9133i and 9143i 5 3 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 2 Handset Answer or place an internal or external call 3 Hold A Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 4 Scroll and Select Buttons Scroll through menu options and select items shown on the display see page 5 23 5 Display Provide information about what is happening on your phone 6 End Call ig Button Disconnect from the current call 7 Callers List a3 Button Place a call to a number stored in your phone log of previous incoming calls 8 Conf Mii Button Set up a call between multiple parties both internal and external 9 Options Button Access a list of configurable options such as time amp date ring tone and so forth See page 5
76. During a message or as soon as it has finished playing Press 2 to skip to the next message while the current message is playing Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Listening to and Managing Messages 4 7 Using Voicemail Deleting a Message During a message or as soon as it has finished playing Press 3 to delete the current message Recovering Deleted Messages from this session only While you are still in the current voicemail session and NOT playing a message Press 8 to undelete any messages deleted in this session Note If you deleted messages in a previous voicemail session these messages cannot be recovered Playing the Previous Message While the current message is still playing Press 5 to listen to the previous message Rewinding the Current Message While the current message is still playing Press 7 to rewind the current message by 4 seconds each time you press 7 Fast Forwarding through a Message skip ahead in a message While the message header message received preamble is playing Press skip to the message header and being listening to the message or While the current message is still playing Press 9 to fast forward the current message by four seconds each time you press 9 or Press during the message itself to skip the rest of the message and play the next message if there is one Release 2 0 Service Pack 1 W vertical Wave Phone User Gu
77. ES To Make a Supervised Transfer While on a call 1 Press TRNS CONF or Flash to place caller on hold 2 Listen for the dial tone then enter the destination extension number When the destination party answers 3 Announce the call 4 Hang up to complete the transfer To Cancel the Transfer Press TAP to reconnect to the caller on hold ANALOG PHONES To Make a Supervised Transfer While on a call 1 Press Flash then press 7 2 Listen for the prompt to assist you with making the transfer 3 Dial the destination extension When the destination party answers 4 Announce the call 5 Hang up to complete the transfer If voicemail answers Hang up to transfer the call to Voicemail or Press Flash then press 4 to reconnect to the caller Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Transfer 3 64 Using Wave Phone Features Transferring Calls to Voicemail ALL You can transfer calls directly into voicemail without ringing the destination extension DIGITAL PHONES There are two ways to transfer a call directly to Voicemail via a digital phone Via a Dedicated Transfer to Voice Mail feature button This method requires a specially programmed feature button Transfer with the Direct Transfer to Voice Mail option selected Contact your System Administrator to find out if this feature is available on your Wave digital phone To Transfer Calls to Voicemail via a Transfer
78. Feature Codes 5 29 Chapter 6 About Wave Digital Phones DECT Ranger Cordless Phones 6 2 Feature Keys amp Functions 6 3 Edge 100 12 button 6 4 Feature Keys amp Functions 6 5 Edge 100 24 button 6 6 Feature Keys amp Functions 6 7 Edge 700 Phone 8 Button 6 8 Feature Keys amp Functions 6 9 Edge 700 DSS Console 48 Button 6 9 Edge 700 Phone 24 Button 6 10 Feature Keys amp Functions 6 11 Impact SCS 8012 12 button 6 12 Feature Keys amp Functions 6 13 Impact SCS 8024 24 button 6 14 Feature Keys amp Functions 6 15 Impact SCS 8312 12 button 6 16 Feature Keys amp Functions 6 17 Impact SCS 8324 24 button 6 18 Feature Keys amp Functions 6 19 infinite Enhanced Phone 8 Button 6 20 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Contents TOC 7 Feature Keys amp Functions
79. Features To Use the Programmed User Forward Button 1 Press the pre programmed User Forward button If you are prompted for a password 2 Enter your Voicemail password then press You will hear two beeps the User Forward button red LED will flash indicating that Forward is enabled and FWD is displayed ANALOG PHONES You can have your calls forwarded to an external number for example to a branch office or your home or to another extension within the Wave phone system To Forward Your Phone to an External Phone 1 Listen for the dial tone then press 43 2 Enter the external line access code 3 Dial the external destination phone number then 4 Listen for two beeps If prompted 5 Enter the appropriate voicemail password then press To Forward Your Phone to Another Extension 1 Listen for the dial tone then press 43 2 Dial the destination extension 3 Listen for two beeps and hang up To Cancel Either External or Internal Forwarding 1 Listen for the dial tone then press 44 2 Listen for two beeps and hang up Using Forward Follow me From any phone in the system you can specify an extension to which you want your calls forwarded Follow the steps shown for digital phones in Using Forward Follow me on page 3 36 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Headset 3 38 Using Wave Phone Features Headset Using a Headset ALL Follow the
80. LECT See PREVIOUS See NEXT item s se item s Scroll DOWN Aastra 53i 55i and 57i SIP Phones Scroll UP SELECT lt i eae SELECT Scroll DOWN Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a SIP Phone 5 24 About Wave SIP Phones Line Appearance Buttons All Vertical SIP phones support a primary line which corresponds to your primary extension number Your extension number appears on your phone s display Depending on the model your phone may have additional line appearance buttons See pages 5 2 through 5 7 for details Note SIP phones are limited to 2 calls on Line 1 and Line 2 Primary and Secondary lines Lines 3 and 4 can be used for bridged call appearances Line Status Lights Models 480i CT 9480i CT 9133i 9143i and Aastra 53i An LED next to the line appearance button indicates the status of that line If the line status light is The line status is Off Idle no call activity Flashing quickly Call is ringing Solid Call is connected Flashing slowly Call is on hold Models 480i CT 9480i CT and Aastra 53i 55i An icon in the display next to a line appearance softkey indicates the status of that line Icon If the icon is The line status is Solid Idle no call activity Flashing Call is ringing E Solid Call is connected E Flashing Call is on hold Model 9112i The status light for the single line is located at the top r
81. MUTE 11 Flex 12 Flex 13 One Touch Dial Keys Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 DECT Ranger Cordless Phones 6 3 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Display View information about the options and status of your phone 2 TRANS Button Put a call on hold while you dial the destination extension number when transferring call 3 HOLD Button Place a call on hold and keep the party connected while you hang up or use other phone features 4 TALK Button Place a call or answer an incoming call 5 Flexible Button Contact your System Administrator 6 Flexible Button Contact your System Administrator 7 CONF Button Reconnect or toggle between calls on hold when creating conference calls 8 REDIAL Button Place a call to the last phone number you dialed from your phone 9 SPEAKER Button Switch to Speaker mode to hear a caller instead of holding the handset 10 MUTE Button Prevent the distant party from hearing any conversation at your end 11 Flexible Button Contact your System Administrator 12 Flexible Button Contact your System Administrator 13 One Touch Dial Keys Access a phone number easily that you dial on a regular basis 14 Headset Jack Speak to a caller when using a headset instead of holding the handset 15 Ringer On Off Button Adjust the handset ringer tone and volume 16 Volume Up Down Buttons Decrease increase
82. ONF TRANS CONF e Auto dial e DSS BLF Transfer e Redial Transferring and Conferencing To transfer or conference a caller on an outside line to another outside line 1 Press the appropriate Transfer Conference button 2 Dial 9 then the external number 3 Hang up to finish the connection transfer or conference Display Information The Edge 100 Edge 700 Impact SCS and the Vodavi 30 button phone models all provide a two line display to give you additional call information On some models the display is also back lit Generally when you are not using your phone the display shows the date and time as well as the number of messages waiting if any a Menu and or VMail option station name and or number and so forth The information that appears may vary depending upon the model you are using as well as the current status of the phone for example during an active call on your primary line the other party s name or the trunk group your call is using is displayed and call timer displays the length of time your call is connected Note The display does not show caller ID information on an inbound call if that information is blocked by the other party or if your phone service provider does not send caller ID Instead the display shows Private or inbound trunk group information Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a Digital Phone 6 40 About Wave Digital Phones Scroll
83. P address e S W Download Flag Yes e Config Download Flag Yes e DHCP Option Don t use any option Why do I lose audio on some calls when using a Bluetooth headset With multiple calls on hold a digital phone user who retrieves a non ring back held call at the same time as the ring back button LED lights to indicate ringback from another call audio may occasionally be lost 1 Pick up the handset then press SPEAKER to light the LED 2 Hangup the handset Bluetooth will have audio in most cases Why does a transferred call sometimes get disconnected from my SIP Softphone If a SIP softphone is used to transfer a call to a digital or analog phone and the transfer takes longer than 25 seconds it may automatically time out and disconnect This behavior may occur because of the default Call Inactivity setting on the eyeBeam SIP softphone To change this behavior change the value of the Call Inactivity setting from Enabled the default to Disabled For more information about how to change this setting refer to eyeBeam v1 5 user manual provided by the softphone manufacturer Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 B 3 Troubleshooting SYMPTOM SOLUTION Why do held calls sometimes disconnect from my SIP or SIP Softphone If a call between a SIP phone and SIP softphone or between two softphones is placed on hold for longer than 30 seconds it
84. Pack 1 NX verticar Wave Phone User Guide April 2011 Analog Phone Feature Codes 7 4 SUPERVISE CALLS About Wave Analog Phones Note Supervise Call commands are available only if you have permission to use that command and the user is configured to allow supervision with that command Coach Participate in a call so that only one user can hear you but any other party on the call cannot 58 extension Join Participate in a phone call with two or more parties where all participants can hear you and you can hear them 59 extension Monitor Listen in on a conversation between a user and at least one other party without being heard by any of them Note This is the same feature as Silent Monitor for digital phones see page 3 56 57 extension SYS SPEED DIAL Dial number Dial a frequently used extension or phone number Ask your System Administrator if system speed dial numbers have been set up for your use 89 speed dial number TOGGLE Direct page Direct a page to a specific digital phone 82 extension extension and allow the receiving party to reply TRANSFER Blind Transfer Allows you to complete a transfer without Flash 1 destination announcing the party extension hang up Supervised Transfer Lets you announce a call before completing the transfer Flash 1 destination extension announce call hang up Transfer to Voicemail
85. Phone 2 4 Basic Operation To Switch from Handset to Speaker Mode While on a call using the handset 1 Press the line or SPEAKER button or Press sf on models 9133i and all Aastra Series 5 models Hint If you have a headset plugged into the phone this action will then only toggle between the headset and the handset The speaker will not be available until you unplug the headset Also see Using a Headset ALL on page 3 38 You can also just start dialing at this point or Press ON OFF Vodavi Phones 2 Place the handset on hook to transition the call from the handset to the speaker mode To Switch from Speaker Mode to Handset While on a call using the speaker Pick up the handset to remove the call from speaker mode and continue the conversation Using a Headset See 3 38 for details about using a headset on your specific phone model SIP digital or analog Adjusting the Volume During a call it may be necessary to increase or decrease the volume Note Changes in volume level will be retained for future calls To Adjust the Volume Press the up or down VOLUME keys while the other party is speaking to change the volume as needed Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a Wave Phone 2 5 Basic Operation Obtain Information for Your Phone You can access a prompt that tells you your extension number and station ID To Hear the Prompt Note If you
86. Phone 53i 5 18 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 2 Handset Answer or place an internal or external call 3 Save Button Store settings made for the Options Directory and Callers List functions 4 Delete Button Erase information stored in the Directory or Callers List 5 Flash Button Access various functions and work with feature codes 6 Trans Button Place a call on hold while you dial the destination extension number 7 Conf Button Set up a call between multiple parties both internal and external 8 Pre programmed PGM Access specific features programmed for your phone such as Save Delete Button 1 Flash and so forth pre programmed by the System Administrator 9 Pre programmed Button View information about the status of various features such as Save Delete Display Flash Trans and so forth see item 4 through 8 above Contact your System 10 Message Waiting Light 11 Call and Station Status Display 12 Scroll and Select Buttons 13 Line Appearance Buttons 3 14 Speaker Headset J Button 15 Mute amp Button 16 Microphone 17 Goodbye Button 18 Options Button Oad 19 Hold Button 20 Redial Button g 21 Volume Up Jj Button 22 Volume Down EJ Button 23 Headset auxiliary Jack Administrator for details Indicate when you have a new voicemail message Prov
87. Softkeys 3 Make selections from the display 5 Pre programmed PGM Perform special phone functions pre programmed by the System Buttons 8 Administrator 6 TRANS Place a call on hold while you dial the destination extension number to transfer a call 7 SPEED Access dial pre programmed speed dial numbers 8 ON OFF Button Toggle between Speaker Mode and using the handset or headset 9 MUTE Button Prevent the distant party from hearing any conversation at your end 10 HOLD Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 11 Microphone Speak to a caller when using the speaker instead of using the handset or headset 12 VOLUME Up P Button Increase the volume of the speaker or the handset during a call 13 VOLUME Down KA Decrease the volume of the speaker or handset while on a call Button Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 6 36 Vodavi Executive Phone 30 Button About Wave Digital Phones Vodavi Executive Phone 30 Button 3 Speaker located under the handset 2 Handset 7 Thirty Pre programmed PGM Buttor 1 Headset auxiliary Jack 4 Display located behind front panel 5 Three Softkeys not programmable 20 VOLUME Down 18 ON OFF 19 VOLUME Up 17 HOLD 9 TRANS 10 CONF 11 CAMP ON 12 MSG 13 FWD 14 FLASH 15 MUTE 16 SPEED 8 Microp
88. To see other call procedures refer to Making Calls on page 2 9 SIP PHONES 4801 CT amp 94801 CT ONLY To Make an Intercom Call 1 Press Intercom MANA 2 Dial the extension To end the call 3 Press Intercom fami Goodbye or the DROP softkey or hang up DIGITAL PHONES 8012 8024 ONLY To Make an Intercom Call 1 Press Intercom 2 Dial the extension To end the call 3 Press Intercom or hang up Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Joining a Call 3 44 Using Wave Phone Features Joining a Call When a line appearance on your phone is in use by another party the LED next to the corresponding button indicates whether you can join that call A Red LED indicates that Break in is blocked A flashing green LED indicates that Break in is allowed Note Also see Supervising Calls Monitor Coach Join on page 3 59 Using the Call Break in Feature D DIGITAL PHONES Note Some outside lines can carry more than one call at a time Break in is not allowed on those outside lines Ask your System Administrator if this applies to your system To Join a Call Press the line button that corresponds to the call with a flashing green LED Note The Edge 700 8 btn phone uses red LED lights only on pre programmed buttons Message Waiting If you have a Message Waiting button the corresponding LED flashes when there are new Voicemail messages Note On SIP an
89. User Guide April 2011 Centrex Features 3 23 Using Wave Phone Features ANALOG PHONES After Receiving a Busy Signal or No Answer P 0O DE Hang up Go off hook then listen for the dial tone Press 76 Hang up When the target extension becomes available your phone will ring 5 Answer the ring to retry your call To Cancel Camp on 1 2 3 4 Listen for the dial tone Press 77 Listen for two beeps Hang up Centrex Features The programmed Centrex Flash button allows you to access Centrex features if your company uses Centrex Centrex is a PBX like service that provides switching at the phone company s central office instead of at your own premises Pressing the Centrex Flash feature button signals the Centrex system that you intend to use a special feature For example pressing the Centrex Flash feature button while on a call followed by another Centrex number transfers the call to that number For details on how to use Centrex see the documentation made available by your Centrex provider Contact your System Administrator for more information Using Centrex Flash D A If your Wave system uses Centrex service follow these steps to access the Centrex features See your phone administrator for more information DIGITAL PHONES To Use Centrex Flash During a call 1 2 Press the pre programmed Centrex Flash button If your phone does not have a programmed Centrex Flash button pr
90. Wave Phone 2 3 Basic Operation Softkeys For phones with displays softkeys are provided that allow you to make selections on the display when choices are offered for example MENU VMAIL and so forth Note Vodavi Triad Infinite phones do not have softkeys to select phone options Using the Speaker To Make a Call 1 Press the line or SPEAKER button or Press sf EBs on models 9133i and all Aastra Series 5 models Hint If you have a headset plugged into the phone this action will then only toggle between the headset and the handset The speaker will not be available until you unplug the headset Also see Using a Headset ALL on page 3 38 You can also just start dialing at this point or Press ON OFF Vodavi Phones 2 Follow the usual process for making calls beginning on page 2 9 To Answer a Call When a call is ringing 1 Follow the steps above for using the speaker 2 Follow the usual process for answering calls beginning on page 2 6 Note See Note above re ViewPoint To End a Call Digital and Analog Phones only Press SPEAKER to drop the active call on Vertical digital phones or Press ON OFF Vodavi Phones or Press the RELEASE button if programmed Note The a button RZA button on models 9133i and all Aastra Series 5 SIP phones cannot be used to end calls see Ending a Call on page 2 8 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a Wave
91. about any default recordings 1 Log into your account At the prompt 2 Press 6 to access Account Preferences 3 Press 2 access the Name Title menu 4 Press 7 to access the recording option At the tone 5 Record your name then press to save it 6 Press 7 to re record your name then press or Press 2 to revert to the existing title setting And Or Press to return to the previous menu or hang up to end the session Recording and Managing Your Greetings You can record greetings to activate when you don t want to use your basic greeting such as when you are out of the office travelling or in a meeting If you do not record and activate a primary greeting the system will play a default greeting which has been predefined by your company If you only have one greeting recorded it will automatically be the active greeting IMPORTANT Check with your phone System Administrator regarding any company established greeting formats To Review Record and Manage Your Greetings Once you review your greetings you can make them active change them or delete them 1 Log into your account At the prompt 2 Press 4 to access Greetings and hear the currently active greeting Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Managing Your Voicemail Account 4 14 Using Voicemail At the prompt choose one of the following e Press 7 to replay the current greeting Press 2 to skip t
92. ack 1 W vertical Wave Phone User Guide April 2011 Phone Types and Voicemail Features IND 5 A Analog Phones Account Codes 2 10 Authorization Codes 3 3 Call announce 2 7 Call Park Directed 3 7 Self 3 9 System Park 3 11 Call Pickup Extension 3 13 Group 3 13 Call Record 3 14 Call Waiting 3 18 Camp on 3 23 Centrex 3 24 Coach Calls 3 59 Conference Calls 3 26 Do Not Disturb 3 31 Feature Codes 7 2 Flash 3 32 Forward Calls 3 37 Hold 2 6 3 41 Join a Call 3 59 Monitor Calls 3 59 Night Answer 3 49 Paging Specific Group zone 3 52 System all 3 51 Speaker 2 3 Special Tones 7 1 Speed Dial System 3 58 Supervise calls 3 59 Toggle Switch Calls 2 8 Transfer Blind 3 62 Supervised 3 63 Voicemail 3 65 Voicemail 4 1 Volume 2 4 C calls placing through system from a remote phone 2 11 Digital Phones Account Codes 2 10 Adjustable Pedestal 6 41 Authorization Codes 3 3 Auto Dial 3 3 3 55 Busy Lamp Field 3 28 Call Announce 2 7 Call Break in 3 44 Call History 3 5 Call ID Blocking 3 18 Call Lists 3 5 Call Park Directed 3 6 Self 3 8 System park 3 11 Call Pickup Extension 3 12 Group 3 13 Call Record 3 14 Call Return 3 15 Call Waiting 3 17 Camp on 3 22 Centrex 3 23 Coach Calls 3 59 Conference Calls 3 25 Dial By Name 3 27 Direct Station Select 3 28 Display Features 6 39 Contrast 6 42 Do Not Disturb 3 31 3 32 DSS BLF 3 28 Feature Codes 6 44 Fixed buttons 2 2 Flash 3 32 Forward Calls 3 34 Hold 2 6 3 40
93. all Call Waiting is re enabled when the call is terminated ANALOG PHONES To Accept a Call Waiting Call Press Flash to place the current call on hold and connect to the incoming call To Reconnect to the Original Call Press Flash then 3 then follow the prompts To Toggle Back and Forth Between the Two Calls Press Flash then 4 then follow the prompts or Press Flash then 73 to toggle between the two calls To Disable Call Waiting Press 70 then dial the extension or external phone number Caller ID Blocking Keeps your caller ID information private when making a phone call This feature applies only during the current call and must be reapplied each time you want to make a call Blocking Caller ID D DIGITAL PHONES To Block Caller ID Press 67 and dial your call Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Callers List 3 19 Using Wave Phone Features Callers List Using the Callers List S SIP PHONES The Callers List is a stored log of your incoming calls Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you When the Callers List is full the oldest call records are deleted to accommodate the information of new callers If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable button or the Directory the Caller
94. all Record To End the Recording Session 3 Press Call Record again Note Using another phone feature will end a call recording session You access the recording in the same way you access Voicemail messages See Message Waiting on page 3 44 for details ANALOG PHONES To Use Call Record 1 Notify the person or people with whom you are speaking that you are about to record the call see Warning above 2 Press Flash then 76 To End the Recording Session 3 Press Flash then 76 or hang up to stop recording and end the call Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Return 3 15 Using Wave Phone Features Call Return Call Return calls back the last extension or phone number of the last answered call on your primary line Note Contact your System Administrator to find out if the Return Call feature is available for external numbers Returning a Call ALL SIP amp DIGITAL PHONES To Use Call Return Press the pre programmed Call Return button to dial the last number that called your extension If your phone does not have a programmed Call Return button dial 69 ANALOG PHONES To Use Call Return 1 Listen for the dial tone 2 Press 69 to dial the last number that called your extension Call Waiting Using Call Waiting ALL During a call on your primary extension you may hear a call waiting beep and see the Call Waiting LED flash indicating an incomin
95. ammable located behind front panel welve Pre programmed PGM Buttons _ MESSAGE 8 SHIFT 9 TAP 10 TRANS CONF 16 VOLUME down 11 SPEAKER 12 MUTE 13 HOLD 15 REDIAL 17 VOLUME up 14 Microphone Opening located under the front panel of the phone Note This phone model also includes an adjustable pedestal see page 6 41 for details Release 2 0 Service Pack 1 X vertical Wave Phone User Guide April 2011 Impact SCS 8324 24 button 6 19 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 2 10 11 12 13 14 15 16 17 Headset auxiliary Jack Handset Speaker Display Softkeys 3 Pre programmed PGM Buttons 12 MESSAGE Button SHIFT Button TAP Button TRANS CONF Button SPEAKER Button Mute Button HOLD Button Microphone REDIAL Button VOLUME down Button VOLUME up Button Speak to a caller when using a headset instead of holding the handset Answer or place an internal or external call Hear the other party during a call without using the handset or headset Speaker Mode View information about the options and status of your phone Make selections from the display Perform special phone functions pre programmed by the System Administrator Access user voicemail Note Typically a phone has only one programmed Message or Message Waiting button for that extension How
96. and Select Button Edge 700 Phone 24 Button Only The Scroll and Select button is used to navigate through display lists and to select options see page 6 10 for location of this button Scroll UP SELECT See PREVIOUS item s OK See NEXT item s Scroll DOWN Program Button If your phone has this optional feature button you can use it to access the programming features that appear on your display Pressing this button takes you to the same place on the display as if you press the following softkeys MENU then NEXT until PROG appears thus allowing you to program certain feature buttons on your phone see User Programmable Keys on page 3 65 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Set Up and Installation 6 41 About Wave Digital Phones Set Up and Installation Adjusting the Pedestal Edge 100 and Impact models only 1 Firmly grasp the back of the pedestal base with one hand and lift the back portion upward with your other hand 2 Lift the front panel of the phone upward with one hand and with the other hand raise the supporting arms 3 Notice there are three sets of notches behind both sides of the front panel Each notch represents a different angle 4 When the phone is at the desired height select the closest pair of notches and insert the supporting arms in the notches 5 Press down gently on the front panel until you feel the supporting arms snap into place telephone f
97. and status of your phone 4 Softkeys 3 Make selections from the display 5 Pre programmed PGM Perform special phone functions pre programmed by the System Buttons 12 Administrator 6 SHIFT Button Access a second level of AutoDial buttons 7 Mute Button Prevent the distant party from hearing any conversation at your end 8 SPEAKER button Switch to Speaker mode to hear a caller instead of holding the handset 9 Volume Up fj Button Increase the volume of the speaker or the handset during a call 10 Microphone Speak to a caller when using the speaker instead of holding the handset 11 INTERCOM Access the primary line Note While this digital phone model has an Intercom button that button is used as a primary line button not for specific Intercom functionality 12 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 13 Volume Down EM Button Decrease the volume of the speaker or the handset during a call 14 HOLD Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 15 TRANS CONF Button Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls 16 Headset auxiliary Jack Speak to a caller when using a headset
98. are using a digital phone you can skip step 1 below 1 Press the line or SPEAKER button to get a dial tone 2 Press 00 to activate the prompt Using a Phone Other than Your Own If you use another user s phone to place calls you are subject to that user s dialing restrictions outgoing Caller ID information and other settings and your calls are logged as being from that user To make sure that your calls are placed and logged as yourself do the following ANALOG PHONES 1 Log into your account from that phone lt your extension gt lt your password gt Once you are logged on 2 Press 51 to forward your calls to that phone When you are finished placing calls at the other user s phone 3 Press 0 0 to log off Note Ifthe phone is idle for too long for example more than an hour you may be logged off automatically DIGITAL AND SIP PHONES Log into voicemail and forward calls to this extension logs you in Using the Options When you press at a dial tone the system offers you a menu of feature code commands These options include redialing and or returning the last call as described below Hint Refer to Chapters 4 through 6 for a list of options available on your specific phone type To Redial the Last Call You Placed Press 25 To Return a Call to Your Last Identified Caller You cannot return calls that do not have a specific caller ID Press 69 Wave reads the number it will dial and prompts you t
99. aring any conversation at your end 14 Speaker Button EQ Switch to Speaker mode to hear a caller instead of holding the handset 15 Do Not Disturb Button Sy Prevent your phone from ringing It also blocks pages and voice calls 16 Headset Button Switch to Headset mode to hear a caller instead of holding the handset 17 Volume Up Button EG Increase the volume of the speaker or the handset during a call 18 Volume Down Button Eg Decrease the volume of the speaker or the handset during a call Note The fixed buttons 4 9 and 12 17 can not be assigned to any other function Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Aastra SIP Phone 53i 5 17 About Wave SIP Phones Aastra SIP Phone 53i 3 Save 4 Delete 5 Flash 6 Trans 1 Speaker 7 Conf located under the handset 8 One Pre programmed 10 Message Waiting Light 9 Pre programmed Button Display 2 Handset PGM Button t g 11 Call and Station Status Display 12 Scroll amp Select 13 Three Line Appearance Buttons I 1 7 ABC 4 GHI 5 LLAS 7 PORS 8 Ttuv m 14 Speaker Heads 0 15 Mute 22 Volume Down 21 Volume Up 17 Goodbye 18 Options 19 Hold 23 Headset Auxiliary Jack 20 Redial located behind front panel 16 Microphone Opening located under the front panel Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Aastra SIP
100. beginning with for example 25 to redial a call or 11 to place a system page To use the Redial command after logging on 1 Dial and wait for the internal dial tone 2 Press 25 to redial the last call you placed while remote either manually or by using the voice message callback feature Note It is not the number of the last call you placed locally EXAMPLE On Monday you call into your office from a remote location and place a call to 617 123 9876 For the rest of the week you work in your office and place many calls On Saturday you call into your office from a remote phone and use the 66 command The system dials 617 123 9876 because that was the last call you placed while remote To use feature code commands 1 Press after logging on to get the internal dial tone 2 Dial the command Hint Refer to Chapters 4 through 6 for a list of options available on your specific phone type Placing a Call Immediately After a Wave session If you are trying to make a non Wave call from your remote phone and you find your call treated as if it were an internal Wave call for example you reach a user at your office the likely cause is that you did not log out from a Wave session immediately beforehand When you hang up to end a session logout does occurs automatically but not until the phone company drops the call which can take up to 20 seconds Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2
101. caller instead of holding the handset 10 Volume Up JjJ Button Increase the volume of the speaker or the handset during a call 11 INTERCOM Button Access the primary line Note While this digital phone model has an Intercom button that button is used as a primary line button not for specific Intercom functionality 12 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 13 Volume Down EJ Button Decrease the volume of the speaker or the handset during a call 14 HOLD Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 15 TRANS CONF Button Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls 16 Headset auxiliary Jack Speak to a caller when using a headset instead of holding the handset Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Impact SCS 8312 12 button 6 16 About Wave Digital Phones Impact SCS 8312 12 button 3 Speaker located under the handset 4 Display 2 Handset 5 Three Softkeys not programmable 1 Headset auxiliary Jack located behind front pane 4 6 Twelve Pre programmed PGM Buttons
102. ckup Extension 3 11 Group 3 12 Call Return 3 14 Call Waiting 3 15 Callers List 3 18 Coach Calls 3 56 Conference Calls 3 24 Directory List 3 29 Display 5 3 Display Features 5 16 Do Not Disturb 3 31 Feature Codes 5 21 Fixed Buttons 2 2 Flash 3 32 Forward Calls 3 33 Headset 3 38 Join a Call 3 56 Line Status Lights 5 15 Message Waiting Retrieve Messages 3 43 Monitor Calls 3 56 Mute 3 45 Navigation Keys 5 14 Night Answer 3 46 Options amp Settings 5 17 Paging Specific Group zone 3 48 System all 3 47 Pre programmed Buttons 2 2 Redial 3 51 Retrieve Message Message Waiting 3 43 Speaker 2 3 Speed Dial 3 54 Supervise calls 3 56 Swap Button 3 57 Toggle Switch Calls 2 7 Transfer Blind 3 58 Supervised 3 59 Voicemail 4 1 Volume controls 5 17 Volume 2 4 Hold 2 6 3 40 Intercom Button 3 42 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Phone Types and Voicemail Features IND 4 Voicemail Accept recording 4 10 Accessing 4 1 Account 4 12 Activate greeting 4 13 Add to recording 4 10 Append to recording 4 10 Call back Number 4 11 Sender 4 9 Cancel recording 4 10 Change Password 4 4 Deleted messages 4 6 Recover 4 7 Deleting Greetings 4 13 Messages 4 7 Delivery options 4 10 4 11 Private 4 11 Urgent 4 11 Fast forward messages 4 7 Forwarding messages 4 8 Greetings 4 13 Activate 4 13 Delete 4 13 New 4 13 replay 4 13 Re record 4 13 Skip 4 13 Listening options Call back a sender 4 9
103. cordless handset vs base unit 1 5 SP2 06 09 Added new SIP phones supported by Wave models 9143i 9480i 5 1 9480i CT 1 5 SP1 02 09 The title page and page footers were modified to show support for the current software version manual content is unchanged 1 5 01 09 Added minor edits for clarification corrected formatting styles Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Revision History Release Date Documentation Changes Page No 1 0 SP3 11 08 A variety of corrections and small edits throughout the book Call Announce is not supported in this release 2 7 Notes added about delay in time to Direct Park and retrieve a Direct 3 6 Park when using the Edge 700 24 button phone Updated description for System Park on digital phones 3 10 Added a note regarding the requirement of a Call Waiting button in 3 15 order to use CW on a digital phone Information about using Flash for this feature on a digital phone was removed Hands free Answer Mode is not supported in this release 3 36 Call Supervising features Monitor Coach Join added 3 57 Additional note was added regarding the possibility of multiple 3 67 Voicecall buttons on a digital phone Addition of Aastra 5 series information throughout the book Ch3 amp ChS Voicemail feature descriptions were expanded Ch 4 Changes to Aastra 5 series softkey assignments 5 21 1 0 SP3 11 08
104. d Analog phones when there are new Voicemail messages you will hear a stutter tone when you select your primary line button RETRIEVING VOICEMAIL MESSAGES S D See Chapter 4 for details about listening to voicemail messages SIP PHONES To Retrieve Voicemail 1 Press the pre programmed Voicemail button If your phone does not have a programmed Voicemail button dial extension 550 Note Extension 550 is the default voicemail number for your system Contact your System Administrator for additional information 2 Follow the Voicemail prompts Refer to Chapter 4 Using Voicemail for more information about using Vertical Wave Voicemail Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Mobile Extension 3 45 Using Wave Phone Features DIGITAL PHONES To Retrieve Voicemail Press the fixed MESSAGE button or a programmed Message Waiting button or If your phone has softkeys under the LCD display Press the VMAIL softkey If there are new voicemail messages in your mailbox the number of new messages will appear on the display for example 2 Msgs Mobile Extension Using A Wave mobile extension allows your remote phone to be treated as a Wave station A remote phone is any phone that is external to the Wave system for example your cell phone your home phone or a legacy PBX phone from another phone system Note See details for using a Remote Phone with ViewPoint on page 6 16
105. d Number Redial 3 55 Using Saved Number Redial D 3 55 Shift Edge and Impact Phone Models Only 3 56 Using the Shift Feature D 3 56 Silent MONITOr varase a a a a a rere es 3 56 Using Silent Monitor Supervisors Only D 3 56 Speed Dial sere ee teers ae eee ee ale 3 57 Using Speed Dial S a2 sass heseeeee sees eames ae 3 57 Using System Speed Dial D A 3 58 Supervising Calls Monitor Coach Join 3 59 Using Call Supervising Features Supervisors Only ALL 3 60 Transfer a ae 3 61 Making a Blind Transfer ALL 3 61 Making a Supervised Transfer ALL 3 62 Transferring Calls to Voicemail ALL 3 64 User Programmable Buttons On the Phone or Console 3 65 Using Programmable Keys D 3 66 a6 terel tl ll a a e a 3 67 Using the Voicecall Feature S D 3 67 Chapter 4 Using Voicemail Accessing Voicemail 4 1 Logging In from Your Own Wave Phone 4 2 Logging in from any Vertical Wave Phone other than your own 4 2 Logging in from any External Phone 4 3 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Contents TOC 5 Setting or Changing Y
106. d switch between other calls and so forth Making a call using the options redialing the last number you called returning the last call that arrived Disabling call waiting for a call Using the Page and or Intercom features Hint For information about placing calls visually using ViewPoint refer to the Wave ViewPoint User Guide Fixed Buttons vs Pre programmed Feature Buttons Most of the models described in this guide have both Fixed buttons and Pre programmed sometimes also known as Feature buttons These buttons are used to access and perform various tasks and functions Some may be used in conjunction with other buttons Fixed buttons are those that are permanently labeled on the phone hardware Such buttons can include SPEAKER TRANS HOLD VOLUME and so forth Pre programmed buttons are those buttons that are pre programmed by your System Administrator Their names and functions will be on a more temporary type template that can be replaced if and when the buttons are reprogrammed Such buttons can include Call Park Call Pick Up Night Answer and so forth Hint Often If your phone does not have a fixed or pre programmed button for a specific function you may be able to use a feature codes Review the last page of each Chapter 5 through 7 to review the feature codes that are available for the type of phone you are using Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a
107. de April 2011 Vertical SIP Phones 480i CT and 9480i CT 5 6 About Wave SIP Phones Vertical SIP Phones 480i CT and 9480i CT 1 Speaker located under the handset 2 Cordless Handset with integral display 3 Hold 4 Redial 7 Display 8 Six Softkeys 9 Scroll amp Select Services 10 Icom 11 Services 12 Microphone Opening located under the front panel 18 Speaker Headset 14 Conf 19 Volume Down 16 Volume Up 13 Four Line Appearance Buttons 20 Headset Auxiliary Jack located behind front panel Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Vertical SIP Phones 480i CT and 9480i CT 5 7 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 2 Handset Answer or place an internal or external call 3 Hold Button 4 Redial Button Goodbye Button 6 Options Button 7 Display 8 Softkeys 6 9 Scroll and Select Buttons 10 Icom MM Button 11 Services Button 12 Microphone 13 Line Appearance Buttons 4 14 Conf Rii Button 15 Xfer QA Button 16 Volume Up JJ Button 17 Mute amp Button 18 Speaker Headset A Button 19 Volume Down EJ Button 20 Headset auxiliary Jack Place a call on hold and keep the party connected while you hang up the handset or use other phone features
108. des in addition to the basic headset use Contact your System Administrator for more information about the programming special headset options 2 5mm headset Edge 700 8 amp 24 button models and Vodavi Executive models only Bluetooth Edge 700 24 button model only Note Ifthe 2 5mm or Bluetooth option is selected on your phone but your phone does not have this capability standard headset operation is assumed Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Hold 3 39 Using Wave Phone Features Programming the Phone for Bluetooth Edge 700 24 button model only IMPORTANT In order to use a Bluetooth with the Edge 700 24 button phone a Bluetooth module must be connected In addition to the settings shown below there are Bluetooth specific operations that may be required Consult your Bluetooth user documentation for details regarding installation of the module as well as any other programming settings required for optimum operation of the Bluetooth device Some Bluetooth headsets will shut off when placed in their charging cradle If you are using an Edge 700 and this occurs turn the Bluetooth headset on then toggle the headset button Once the Bluetooth module is connected 1 Press the MENU softkey until the Bluetooth option appears 2 Press the softkey that corresponds to the option you want to use that is 2 5mm or Bluetooth Note If you choose the Bluetooth
109. ds compatibility The functionality between such a button and the TRNS CONF or TRANS button is identical Therefore you can use the steps below substituting the feature button for the TRNS CONF or TRANS button To Set Up a Conference During a call 1 Press TRNS CONF or TRANS button to place the other party on hold The HOLD button LED flashes red 2 Listen for the dial tone then dial the number of the next party Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Conference Calls 3 26 Using Wave Phone Features When the other party answers 3 Press TRNS CONF or TRANS button again to connect the calls The number of parties in the current conference call will appear on the display If a party is not available press TAP or press the button corresponding to the initial call to reconnect to the first party 4 Press TRNS CONF or TRANS again to place the conference call on hold and add a fourth party Repeat steps 2 through 4 to add additional parties 5 Complete the conference by pressing TRNS CONF or TRANS ANALOG PHONES To Set Up a Conference With a party on the line 1 Press Flash then 2 Dial the phone or extension number of a conference member After the conference member answers 3 Press Flash and then press 71 or 4 Press Flash then 5 Repeat for each additional conference member If you dial a member that is not available Press Flash then 4 to return to the con
110. e Features Use Call Park to place a call on hold for retrieval from any phone on the system Directed Park ALL Directed Park allows you to park a call on another line A specific extension number may be programmed on your Directed Park button to allow you to always park a call on a specific line SIP PHONES To Direct Park a Call With a party on the line 1 2 3 4 Press Flash then 66 Dial the extension Listen for two beeps Hang up To Retrieve a Direct Parked Call 1 2 3 Listen for the dial tone Press 65 Dial the extension DIGITAL PHONES To Direct Park a Call While on an active call is Press the pre programmed Directed Park button If your phone does not have a programmed Directed Park button press Flash then 66 to park a call Enter an extension number as needed Listen for two short beeps then hang up If the button is configured to display the status of the parked call the green LED will flash until the call is unparked If the call does not get answered you can retrieve the call by pressing the Directed Park button You can use the button to park another call on another line even if the green LED is flashing Note The Edge 700 8 button phone utilizes red LED lights only on pre programmed buttons Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Call Park 3 7 Using Wave Phone Features You can only park one call on any given line
111. e Title Name This is the recording the callers hear after they dial your extension Example The Automated Attendant might state You will be connected to then your Voice Title recording will be played John Smith Recording and Managing Greetings These are the messages that callers hear when they reach your voicemail You can record and store multiple greetings for use in different situations Example When a caller reaches your voicemail your greeting might state You have reached the voicemail of John Smith I am away from my desk at the moment so please leave a your name message and number at the sound of the tone or You have reached the voicemail of John Smith I am out of the office until June 18th If you need immediate assistance please contact Jane Doe at extension 1234 Setting Up Voicemail Notification You can designate a number at which the system will contact you if a voicemail has been received in your mailbox This can be either an internal extension or an external number such as your home phone Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Managing Your Voicemail Account 4 13 Using Voicemail Recording Your Voice Title Name Record or change your name as it will be heard by callers when they dial your extension If you do not record your own voice title the system may play a default recording contact your System Administrator for more information
112. e a call on hold and keep the party connected while you hang up or use other phone features Note If more than one call is on hold and you are not currently connected to a call you can press this button to scroll through a list of calls on hold press Tap to connect to the displayed call 16 SPEAKER Button Switch to Speaker mode to hear a caller instead of holding the handset 17 Headset 2 5mm Jack Speak to a caller when using a headset instead of holding the handset Release 2 0 Service Pack 1 AX verticac Wave Phone User Guide April 2011 Impact SCS 8012 12 button 6 12 About Wave Digital Phones Impact SCS 8012 12 button 4 Three Softkeys not programmable 3 Speaker 1 Handset 2 Display 5 Twelve Pre programmed PGM Butt do aw Tos 6 SHIFT 7 MUTE eae TEW 8 SPEAKER 16 Headset Auxiliary Jack located behind front panel 10 Volume Up 12 TAP 15 TRANS CONF 14 HOLD 11 INTERCOM 9 Microphone Opening 13 Volume Down located under the front panel Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Impact SCS 8012 12 button 6 13 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 Display View information about the options
113. e feet of the base station Pairing the Handset to the Base Station On the 480i CT and 9480i CT base station Place the handset being paired within three feet of the base station Press Options to access the options list Scroll down the list of options Select HANDSET PAIRING Select PAIR E NS Note If the maximum number of handsets 4 are already paired to the base station you will not be able to select the PAIR option If the handset has already been paired successfully the softkey will be labelled as REMOVE instead of PAIR On the 480i CT and 9480i CT cordless handset 6 Press y 7 Select HSET PAIRING on the handset display On the 480i CT and 9480i CT base 8 Select DONE Attempting to pair will appear on the base display during the process On the 480i CT and 9480i CT cordless handset 9 Press the PAIR softkey Attempting to pair appears on the handset display during the process When pairing is successfully completed Pairing successful will appear on both the base and handset displays If unsuccessful Pairing failed will appear If pairing is unsuccessful repeat the steps above making sure base station and handset are within three feet of each other Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Vertical SIP Phones 480i CT and 9480i CT 5 10 About Wave SIP Phones Unpairing Handset from the Base Station Unpairing of the handset can be done from
114. e member on Line 1 Put the first member on hold and call the second member that is swap to Line 2 then make a call from that line Swap to line 3 and dial 71 then press the green call button Calls with first and second members will be joined to line 3 as a confer ence call lines 1 and 2 are now disconnected with conference on line 3 You will not be able to create a conference with the CONF button on the eyeBeam softphone See Setting Up a Conference Call ALL on page 3 24 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Using the Counterpath eyeBeam SIP Softphones with Wave A 11 CounterPath SIP Softphone Feature Directions Flash While on a call you can use the Flash button to access a new line like selecting another line button Doing so will put the current call on hold so that you can then make or answer another call or invoke a feature code from another line With 2 calls in progress Flash acts as a call toggle button Hold Click either the phone s Hold button or an active Line button to place a caller on hold Note If you use the Hold button to put a call on hold no other calls can be received In order to put one call on hold to answer or make another call use the Flash button see description above If a call on hold exceeds the hold ringback time the ringback call is placed on a different line You can either follow the ringback call prompts to
115. e speaker or handset while on a call Note Flexible buttons must be assigned in ADMIN programming Release 2 0 Service Pack 1 NX verticar Wave Phone User Guide April 2011 Triad Enhanced Phone 8 Button 6 26 About Wave Digital Phones Triad Enhanced Phone 8 Button Non Display Model 3 Eight Pre programmed PGM Buttons 2 Speaker located under the handset 1 Handset 8 volume down 11 on off 10 hold 9 microphone Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Triad Enhanced Phone 8 Button 6 27 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 Pre programmed PGM Perform special phone functions pre programmed by the System 10 11 Buttons 8 MUTE Button SPEED Button TRANS Button VOLUME Up Ff Button VOLUME Down KA Button Microphone HOLD Button ON OFF Button Administrator Prevent the distant party from hearing any conversation at your end Access dial pre programmed speed dial numbers Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Increase the volume of the speaker or the handset during a call Decrease the volume of the speaker or handset while on a
116. eadset Button 14 Volume Up Button Eg 15 Volume Down Button ec Speak to a caller when using a headset instead of holding the handset Answer or place an internal or external call Hear the other party during a call without using the handset or headset Speaker Mode Provide information about what is happening on your phone Make selections from the display On this model one of the softkeys is the Flash button which is used to access various functions and work with feature codes Perform special phone functions pre programmed by the System Administrator Speak to a caller when using the speaker instead of holding the handset Scroll through menu options and select items shown on the display Place a call on hold while you dial the destination extension number Place a call on hold and keep the party connected while you hang up the handset or use other phone features Prevent the distant party from hearing any conversation at your end Switch to Speaker mode to hear a caller instead of holding the handset Prevent your phone from ringing It also blocks pages and voice calls Switch to Headset mode to hear a caller instead of holding the handset Increase the volume of the speaker or the handset during a call Decrease the volume of the speaker or the handset during a call Note The fixed buttons can not be assigned any other function Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011
117. eatures You can use Centrex features only if they are allowed on your system Flash 80 Centrex feature code Release 2 0 Service Pack 1 XA verticac Wave Phone User Guide April 2011 Digital Phone Feature Codes 6 45 About Wave Digital Phones CONFERENCE Connect Party Add party to conference Flash phone number Flash 71 Reconnect to Conf Return to conf if a member is not available Flash 72 DO NOT DISTURB Set Mode Set Do Not Disturb mode 41 Cancel Cancel Do Not Disturb mode 42 FORWARD CALLS Forward Forward to Extension or External Number 43 extension or from your own phone phone number Note Forwarding to an external number may require that you enter an access code or password See your System Administrator to see if this applies to you Cancel Cancel call forwarding 44 Follow me Call Forw arding from any phone in the system 78 your extension your password Cancel Cancel Follow me call forwarding 79 your extension HOLD Initiate Place active call on hold Flash NIGHT ANSWER Activate Redirect all calls to a pre configured 85 destination Deactivate Cancel Night Answer 86 PAGE System Page Make a page to the public address system 11 and all the phone speakers on your system Zone Page Make a page to a specific zone group of 12 zone number phones PHONE RELOCATION Automatic Option to retai
118. ed Number Redial 3 55 Using Wave Phone Features Saved Number Redial Using This feature allows a user to save a number he has just dialed or is connected to on a button so it can be easily re dialed Saved Number Redial requires a programmed Save Repeat button on your phone Contact your System Administrator for more information Saved Number Redial D DIGITAL PHONES Saving a Number While hearing ringback or while connected on a call press Save Repeat If the number to be saved is from an outgoing call the number will be saved as dialed If the number to be saved is from an incoming call and provided caller id for the call is available the Call Return access code will be added to the beginning of the number before saving so that it can then be dialed Redialing a Saved Number To Redial a Saved Number From an idle phone Press Save Repeat The most recently stored number will be dialed Storing the Saved Number as an Auto Dial The Save Repeat button is intended to be a quick method to temporarily store a number Only the number is stored you are not prompted to enter a name and the value stored is not password protected For numbers that you will used often programming an AutoDial button is recommended see page 3 3 To Program a Saved Number on an AutoDial Button From an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until EDIT appears then press the corresponding button 3 Follow
119. ed to the list since you last checked it Accessing and Dialing the Callers List Note You can add numbers from the Callers List to your Directory See Saving Numbers amp Names to the Directory on page 3 30 for details To Access the Callers List 1 Press Callers List fas and scroll through the incoming call list For Models 480i CT and 9480i CT press Services 2 Press the Up button to see the most recent call or press the Down button to see the oldest call on your list To Dial the Displayed Number 1 Lift the handset or press TA 2 Press a line button 3 Press End Callto cancel For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye Mg or the DROP softkey to end cancel the call Release 2 0 Service Pack 1 AX verticac Wave Phone User Guide April 2011 Callers List 3 21 Using Wave Phone Features Editing in the Callers List WARNING The Callers List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add a prefix Remember you can add numbers from the Callers List to your Directory See Saving Numbers amp Names to the Directory on page 3 30 for detail Hint In the Callers list if a dial pad button is pressed when a number and or a name is displayed the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix 1 2 Press Callers List fas For
120. ee ee ge a 1 2 List of Features by Phone Type 00 cece eee 1 3 All Wave phones are multifunctional and specifically designed for use with the Vertical Communications Vertical Wave system How To Use This Guide This guide provides a comprehensive description of each type of phone and its functionality Depending upon the type of phone you have SIP digital or analog you will need to review the basic information in the first two chapters of this guide You will also be directed to a specific chapter pertaining to each phone type as provided in Chapters 5 through 7 Wave Phone Features It is a good idea to review the information in chapters land 2 to familiarize yourself with the basic operation of a Wave phone You can then refer to specific model information as needed Specific Phone Model Information and Features While general information for Wave phones can be found in Chapters 1 and 2 of this guide information regarding each type of phone and phone model are covered in chapters 5 through 7 If You are Using a SIP Phone For information on a Wave SIP Phone see Chapter 5 to review descriptions for each of the SIP phone models shown below e Vertical 91331 e Vertical 4801 480iCT e Aastra 53i e Vertical 91431 e Vertical 50001 e Aastra 55i e Vertical 94801 9480iCT e Aastra 57i In this document these models are often collectively referred to as the Aastra 5 Series Note For details about SIP Softphone see Cou
121. either the cordless handset or the base station Caution Unpairing of the handset will return it to factory default state All data including the functions in the Feature button will be removed Note If the handset to be unpaired is out of range from the base station the unpairing is only performed locally on the handset and the unpairing procedure will need to be completed from the base station To avoid this situation when unpairing make sure that handset and base station are within three feet of each other On the 480i CT and 9480i CT base station 1 ar 0 N Place the handset being unpaired within three feet of its base station On the handset press Options to access the options list Scroll down the list of options Select HSET PAIRING Select REMOVE Note If the handset has not been previously paired to the base station you will not be able to select the REMOVE option Select DONE Attempting to remove will appear on the handset display during the process When removal is successfully completed Removal successful will appear on the base display If unsuccessful Pairing failed will appear If pairing is unsuccessful repeat the steps above making sure base station and handset are within three feet of each other then perform the following additional steps On the 480iCT and 9480iCT Cordless Handset 7 8 Press W Select HSET PAIRING on the handset display Note If the handset ha
122. er Guide April 2011 Call Park 3 10 Using Wave Phone Features System Park ALL Place a call in one of the ten parking slots on the Vertical Wave system for retrieval from another phone SIP PHONES Note This feature is pre configured on the 480i CT 9480i CT and all Aastra Series 5 models To Park a Call on the System While on an active call 1 Press the pre programmed System Park button If your phone does not have a programmed System Park button press Flash and dial 62 to park a call 2 Listen for two beeps 3 Hang up The display shows the parking slot number at which the call is parked Make a note of this number as you will need it to retrieve the call To Retrieve a Call Parked on System From 480i CT 9480i CT or Aastra 5 Series models Press the RETRIEVE softkey then enter slot number or From any other SIP phone model 1 Press System Park If your phone does not have a System Park button dial 63 the orbit number Note The phone will automatically pause for approximately 3 seconds between each digit However pressing the Dial button as mentioned above will quicken the retrieval process 2 Dial the parking slot number on which the call was parked 3 Press the Dial softkey Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Park 3 11 Using Wave Phone Features DIGITAL PHONES To System Park a Call While on a call 1 Press the pre programmed Sys
123. er of new messages in the mailbox displayed or Press OFF to have the extension number of the phone displayed Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Release 2 0 Service Pack 1 April 2011 Chapter 5 About Wave SIP Phones CHAPTER CONTENTS Vertical SIP Phones 9133 and 91431 2 0002 00 eee eee 5 2 Vertical SIP Phone 9112i 00000 c cee 5 4 Vertical SIP Phones 480i CT and 9480i CT 2 2 00 eee eee eee 5 6 Edge SIP Phone 5000i 8 button 202000 cee eee eens 5 11 Edge SIP Phone 5000 24 button 0 0 0 c eee eee 5 13 Edge SIP Phone 5000i Large LCD 0 0 eee eee eee 5 15 Aastra SIP Phone 53i 00000 ce eee 5 17 Aastra SIP Phone 551 i206 6 00 dee dda de adds dois dda dead os 5 19 Aastra SIP Phone 57i 20 020 cee ee eee 5 21 Using a SIP Phone 0 0 0 tees 5 23 Phone SettingS 0 2 cee eee eee eee e tenes 5 26 SIP Phone Feature Codes 00 00 cee eects 5 29 CHAPTER CONTENTS This chapter describes the specific features of the different SIP Phones available for use on the Vertical Wave system Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Vertical SIP Phones 9133i and 9143i 5 2 About Wave SIP Phones Vertical SIP Phones 9133i and 9143i 1 Speaker located under the handset 6 End Call 2 Handset 3 Hold 5 Display 7
124. ervice Pack 1 W vertical Wave Phone User Guide April 2011 Transfer 3 61 Transfer Using Wave Phone Features Transfer places a call on hold while you dial the destination extension number Your System Administrator configures the Transfer keys as blind or supervised transfer keys Making a Blind Transfer ALL A blind transfer allows you complete a transfer without announcing the party to the destination extension SIP PHONES To Make a Blind Transfer While on a call 1 Press Transfer ME to place the active call on hold On some models there is an XFER softkey Listen for the dial tone Enter the destination extension number Press Transfer Ki again or hang up The party is transferred to the destination extension Hint For 480i CT 9480i CT 91331 91431 and all Aastra Series 5 models you can also use the L2 button to make this transfer See the Hint under Supervised Transfer for details Note For the 55i and 57i SIP phones although the Xfer softkey is displayed when the phone goes off hook transfer is not supported when the phone is in the dialing state DIGITAL PHONES To Make a Blind Transfer While on a call 1 2 3 Press TRNS CONF to place the caller on hold Listen for the dial tone then enter the destination extension number Hang up to complete the transfer The party is transferred to the destination extension Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April
125. ess Flash then 80 Listen for the dial tone then enter Centrex feature code as appropriate Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Conference Calls 3 24 Using Wave Phone Features ANALOG PHONES To Access Centrex Flash 1 Listen for the dial tone then press 80 2 Enter a Centrex feature code Conference Calls You can set up a conference call that includes both internal and external parties If you have a Conference Wii button or a Flash button you can set up a conference call Contact your System Administrator for the maximum number of parties allowed on a single conference call Setting Up a Conference Call ALL SIP PHONES To Set Up a Conference Call Using the Conference Nhi Button With a party on the line 1 Press Conference Mihi to place the other party on hold On some models there is a CONF softkey Note For the 55i and 57i SIP phones although the Conf softkey is displayed when the phone goes off hook Conference is not supported when the phone is in the dialing state 2 Listen for the dial tone then dial the number of the next party 3 When that party answers press Conference Mii again to connect the calls If a party is not available press End Call to reconnect to the first party e For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye g to reconnect to the first party Repeat steps above for each party you want to include in the con
126. essage Delivery Options Urgent or Private Messages Once you record a message for any reason that is to send reply to or forward a message you can set a special delivery option as needed You can mark any recorded message Urgent When you mark a message as urgent when the recipient logs into voicemail to listen to messages he she will hear messages marked as urgent before any other message regardless of time received Private When a message is marked private the recipient cannot forward it nor can users who may share the recipient s voicemailbox play the message Contact your phone System Administrator for more information Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Managing Your Voicemail Account 4 12 Using Voicemail e With a Callback Number You can add an external callback number for the recipient This provides him her with a number to which they can reply However this only applies to external callback numbers You will be prompted to enter the external number After you have pressed or 1 as per the prompt to accept the recording you have just made Press 5 to mark the message as Urgent or Press 6 to mark the message as Private or Press 7 to enter an external only Callback Number Managing Your Voicemail Account You will only have to access these account management features from time to time These features include Recording Your Voic
127. et Answer or place an internal or external call Hear the other party during a call without using the handset or headset Speaker Mode View information about the options and status of your phone Make selections from the display Perform special phone functions pre programmed by the System Administrator Access user voicemail Note Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Access a second level of AutoDial buttons Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Switch to Speaker mode to hear a caller instead of holding the handset Prevent the distant party from hearing any conversation at your end Place a call on hold and keep the party connected while you hang up the handset or use other phone features Speak to a caller when using the speaker instead of holding the hands
128. et Place a call to the last phone number you dialed from your phone Decrease the loudness of the speaker or handset while on a call Increase the loudness of the speaker or handset while on a call Release 2 0 Service Pack 1 XA verticac Wave Phone User Guide April 2011 Edge 100 24 button 6 6 About Wave Digital Phones Edge 100 24 button 3 Speaker located under the handset 2 Handset 4 Display 1 Headset auxiliary Jack located behind front panel 5 Three Softkeys not programmable 6 Twenty four Pre programmed PGM Buttons 17 VOLUME up 7 MESSAGE 8 SHIFT 9 TAP 16 VOLUME down 10 TRANS CONF 11 SPEAKER 12 MUTE 13 HOLD 15 REDIAL 14 Microphone Opening located under the front panel of the phone Note This phone model also includes an adjustable pedestal see page 6 41 for details Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Edge 100 24 button 6 7 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Headset auxiliary Jack Speak to a caller when using a headset instead of holding the handset 2 Handset Answer or place an internal or external call 3 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 4 Display View information about the options and status of your phone 10 11 12 13 14 15
129. ever some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Access a second level of AutoDial buttons Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit pressing it twice will clear all the dialed digits Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Switch to Speaker mode to hear a caller instead of holding the handset Prevent the distant party from hearing any conversation at your end Place a call on hold and keep the party connected while you hang up the handset or use other phone features Speak to a caller when using the speaker instead of holding the handset Place a call to the last phone number you dialed from your phone Decrease the volume of the speaker or handset while on a call Increase the volume of the speaker or handset while on a call Release 2 0 Service Pack 1 AX verticar Wave Phone User Guide April 2011 infinite Enhanced Phone 8 Button 6 20 About Wave Digital Phones infinite Enhanced Phone 8 Button Non Display Model 3 Message Wait Light 1 Ha
130. features of this phone such as when making calls transferring calls or putting calls on hold Refer to the Feature Code Guide at the end of this chapter Place a call on hold and keep the party connected while you hang up the handset or use other phone features Prevent the distant party from hearing any conversation at your end Switch to Speaker mode to hear a caller instead of holding the handset Note Flexible buttons must be assigned in ADMIN programming Release 2 0 Service Pack 1 XA verticar Wave Phone User Guide April 2011 Vodavi Enhanced Phone 8 Button 6 32 About Wave Digital Phones Vodavi Enhanced Phone 8 Button 2 Speaker located under the handset 1 Handset 3 Eight Pre programmed PGM Buttons 11 VOLUME Down 10 VOLUME Up 9 Microphone Opening located under the front panel of the phone Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Vodavi Enhanced Phone 8 Button 6 33 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 Pre programmed PGM Perform special phone functions pre programmed by the System Buttons 8 Administrator 4 SPEED Access system speed dial numbers 5 TRANS Put a call on hold while you dial the destination extension
131. ference Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Dial by Name 3 27 Using Wave Phone Features Dial by Name The Dial by Name feature allows a call to be placed by entering a name using the keypad or by scrolling through a list of names There are two lists of names that can be searched one of internal names and one of external names About Dial by Name D The Dial by Name Internal list will include the following numbers e Extensions in the database Numbers listed in the Off premise table Primary Line Appearance Call List if the calling party number is less than seven digits Autodial feature keys if the stored number is less than seven digits System Speed Dial numbers if the stored number is less than seven digits The Dial by Name External list will include the following numbers Primary Line Appearance Call List if the calling party number is seven digits or more Autodial feature keys if the stored number is seven digits or more System Speed Dial numbers if the stored number is seven digits or more DIGITAL PHONES To Use Dial by Name From an idle phone 1 Press the MENU softkey on the display 2 Press DIAL 3 Press Int or Ext to specify an internal or external name 4 Press First or Last The name search can be done last name first or first name first 5 Press the keypad digit that corresponds to the first letter for the name being
132. ference up to the allowed maximum When all parties have been connected 4 Press Conference Mihi one more time to complete the set up process and begin the conference call between all current parties Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Conference Calls 3 25 Using Wave Phone Features To Make a Conference Call with Feature Codes During a call 1 Press Flash to place the other party on hold 2 Listen for the dial tone then dial the extension of the third party When the third party answers 3 Press Flash and dial 71 to connect the calls e Ifa party is not available press Flash and dial 72 to reconnect to the first party If a party s Voicemail answers or the party does not want to join the conference press End Call For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye M to drop the call and rejoin the first party 4 Press Flash again to place the conference call on hold and to add a fourth party 5 Press Flash and Dial 71 to connect the fourth party to the conference To Disconnect from a Conference Call Hang up the handset or press End Call e For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye g or use the DROP softkey DIGITAL PHONES Since all Wave Digital phones have a hard coded TRNS CONF or TRANS button a programmed Conference feature button is not required However such a feature button is supported for backwar
133. g Centrex Flash D A 3 23 Conference Calls stag sane a sa satin i 3 24 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Contents TOC 3 Setting Up a Conference Call ALL 3 24 Dial by Name 3 27 About Dial by Name D 3 27 Direct Station Select Busy Lamp Field DSS BLF 3 28 Using the DSS BLF Feature D 3 28 Directory List cseccecereceeee een te oe cee Reece fies 3 29 Using the Directory List S 3 29 Do Not OES a a ll 3 31 Using Do Not Disturb ALL 3 31 Flash etecse reste sse reser eee eee eS ese s 3 32 About Flash ALL 3 32 Forward Calls 3 33 Forwarding Calls ALL 3 33 Headset r ereenn H chee eee ere 3 38 Using a Headset ALL 3 38 Hold arst sree seer ener er ene eth ee er tee e eee 1 3 39 Placing a Call on Hold ALL 3 40 Hot Desk aka Mobile Extension 3 42 Using the Hot Desk Feature ALL 3 42 Intercom BUTION sree eee t eee ese eee ck eee e eee 3 43 Using the Intercom Button S D 3 43 Joining a Call 3
134. g call on Call Waiting Note Call Waiting will not be active during a transfer or conference if both the primary line and an appearance for another line are connected or if the primary line is ringing IMPORTANT If one or more Call Appearance buttons are configured on your digital or SIP phone it is recommended that Call Waiting be disabled This is because it is preferable to use Call Appearance buttons to answer additional calls to your phone rather than a Call Waiting button because a Call Appearance button shows the call status on the phone s display while a Call Waiting button does not Also once connected you can move easily between calls by pressing the associated Call Appearance buttons For more information see Multiple Call Handling on page 3 48 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Waiting 3 16 Using Wave Phone Features SIP PHONES The L2 button on each model serves as the call waiting indicator Also models 480i CT and 9480i CT has two softkeys PICKUP and IGNORE Pressing the PICKUP sofkey button is equivalent to the L2 button it will connect you to the new call and place the existing call on hold However pressing the IGNORE softkey sends the incoming call directly to voicemail To accept a call waiting call Press L2 or the PICKUP softkey on models 480i CT 9480i CT amp Aastra Series 5 The initial call is placed on temporary hold The corresponding pr
135. g the handset Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Aastra SIP Phone 57i 5 21 About Wave SIP Phones Aastra SIP Phone 57i 6 Four Pre programmed PGM Butto1 1 Speaker 5 Message Waiting Light located under the handset 3 Flash 2 Handset 4 Pre programmed Button Display Area AASTRA 7 Four Softkeys 8 Call and Station Status Display Area 9 Four Line Appearance Buttons 10 Speaker Headset 20 Conf 13 Scroll amp Select 11 Mute 21 Xfer 18 Volume Up 12 Microphone Opening 19 Volume Down 14 Goodbye located under the front panel 15 Options 22 Headset Auxiliary Jack 16 Hold located behind front panel 17 Redial Release 2 0 Service Pack 1 W7 verTicar Wave Phone User Guide April 2011 Aastra SIP Phone 57i 5 22 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 2 Handset Answer or place an internal or external call Flash Button Pre programmed Button Display Area Message Waiting Light 6 Pre programmed PGM 10 11 12 13 14 15 16 17 18 19 20 21 22 Buttons 5 Softkeys 4 Call and Station Status Display Area Line Appearance Buttons 4 Speaker Headset Button Mute amp Button Microphone Scroll and Select Buttons G
136. have a programmed Forward button press 43 2 Enter the external access digit s This is the digit that allows you access to an external phone line typically 9 3 Enter the phone number to which you want to forward calls If you enter an international phone number you must enter a at the end of the number If you are prompted for a password 4 Enter your Voicemail password then press You will hear two beeps the Forward button LED will flash indicating that Forward is enabled and FWD is displayed To Cancel Call Forwarding Press the pre programmed Forward button If your phone does not have a programmed Forward button dial 44 to cancel call forwarding The Forward button LED goes off DIGITAL PHONES The User Forward button applies only to calls received on your primary line You can activate only one User Forward button on your phone at any given time The Forward feature may behave differently depending on whether your User Forward button is programmed with a target phone number See your System Administrator if you have any questions If your User Forward button is not programmed with a target phone number the button s red LED flashes when you enter a forwarding number If your User Forward button is programmed with a target phone number you may notice either of the following when you enter a forwarding number If the number you enter matches the programmed target phone number the button
137. hone Your extension number should appear on the label strip next to your primary line button If your phone is idle and you take it off hook the LED next to the line button will light up and the extension number will be displayed Secondary Line Buttons You may have one or more secondary lines assigned to your phone These additional lines can be primary lines that appear on other phones You can use these additional lines to make or receive phone calls Outside Line Buttons You may have one or more outside lines assigned to your phone These lines allow you to make and receive external calls without entering an external access code Some systems require a user to dial 9 prior to dialing an external phone number With outside lines dialing 9 is not required On Idle Outside Lines When an outside line is idle the following features are supported on outside line keys e Flash to restart dialing e Release when programmed Note No other features are supported on idle outside line keys Feature codes are ignored while dialing on an outside line Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a Digital Phone 6 39 About Wave Digital Phones On Connected Calls When you are connected to a call on an outside line you can use the following phone keys e Primary secondary and other outside line keys e Message Waiting press to toggle between calls e Transfer Conference e Keypad digits TRNS C
138. hone such as when making calls transferring calls or putting calls on hold Refer to the Feature Code Guide at the end of this chapter 15 Mute Button Prevent the distant party from hearing any conversation at your end 16 SPEED Button Access dial pre programmed speed dial numbers 17 HOLD Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 18 ON OFF Button Toggle between Speaker Mode and using the handset or headset 19 VOLUME Up P Button Increase the volume of the speaker or the handset during a call 20 VOLUME Down KA Decrease the volume of the speaker or handset while on a call Button Release 2 0 Service Pack 1 AX verticac Wave Phone User Guide April 2011 Using a Digital Phone 6 38 About Wave Digital Phones Using a Digital Phone Line Appearance Buttons All phones have a primary line button Your phone may also include one or more secondary line appearance buttons as well as outside line buttons Each line button has a corresponding status LED beside it e A line is idle when the LED is not lit A line with a red LED is in use and you cannot join the call A line with a green LED indicates a call connected to your phone A line with a flashing green LED indicates a call connected to another phone that you can join Primary Line Button Your primary extension number is assigned to one of the pre programmed feature buttons on your p
139. hone Opening located under the front panel of the phone Note The Vodavi Executive 30 button phone is also available with full duplexing capabilities Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Vodavi Executive Phone 30 Button 6 37 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Headset 2 5mm Jack Speak to a caller when using a headset instead of holding the handset 2 Handset Answer or place an internal or external call 3 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 4 Display View information about the options and status of your phone Softkeys Make selections from the display 6 HTP Not supported in the current version 7 Pre programmed PGM Perform special phone functions pre programmed by the System Buttons 30 Administrator 8 Microphone Speak to a caller when using Speaker Mode instead of using the handset or headset 9 TRANS Button Place a call on hold while you dial the destination extension number to transfer a call 10 CONF Button Place a call on hold while you add other members and create a conference call 11 CAMP ON Button Automatically call back an extension that is busy does not answer or forwards you to Voicemail 12 MSG Button Access user voicemail 13 FWD Button Send unanswered incoming calls to another designated number 14 FLASH Button Access many of the features of this p
140. ide April 2011 Listening to and Managing Messages 4 8 Using Voicemail Replying to a Message You can send an immediate reply to the person who left the current voicemail Your reply will be left as a new message for the user s the next time he she logs into voicemail If the message was sent to multiple recipients you have the choice of replying to just the original sender or to all recipients During a message or as soon as it has finished playing 1 Press 4 to access additional Listening Options At the prompt 2 Press 7 to access reply options 3 Press 7 to send your reply to the original sender only or Press 2 to send your reply to all recipients if the original message was sent to multiple recipients At the tone 4 Record your reply then press to complete the recording 5 Set deliver options see page 4 10 or re record your message as needed 6 Press 7 to send your reply Forwarding a Message to Another User in the System You can send a copy of the current message to the voicemail of one or more users in your Wave system In addition you can include a recorded message that explains the reason you are forwarding the message Example I just received this message from our customer Mr Jones Can you please call him and answer his questions Thanks During a message or as soon as it has finished playing 1 Press 4 to access additional Listening Options At the prompt 2 Press 2to access
141. ide information about what is happening on your phone when making and receiving calls as well as during a call and when idle Scroll through menu options and select items shown on the Call and Station Status display see page 5 23 Make and receive external calls without entering an external access code one or more line appearances may be assigned to your phone Toggle between Speaker and Headset modes to hear a caller instead of holding the handset Prevent the distant party from hearing any conversation at your end Speak to a caller when using the speaker instead of holding the handset Disconnect the current call Access a list of configurable options such as time amp date ring tone and so forth See page 5 26 Place a call on hold and keep the party connected while you hang up the handset or use other phone features Place a call to the last phone number you dialed from your phone Increase the volume of the speaker or the handset during a call Decrease the volume of the speaker or the handset during a call Speak to a caller when using a headset instead of holding the handset Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Aastra SIP Phone 55i 5 19 About Wave SIP Phones Aastra SIP Phone 55i 6 Five Programmable PGM Buttor 1 Speaker located under the handset 3 Flash 2 Handset 5 Message Waiting Light 4 Pre programmed Button Display 7 Call and Sta
142. ight corner of the phone If the line status light is The line status is Off Idle no call activity Flashing quickly Call is ringing Flashing slowly New voice message Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using a SIP Phone 5 25 About Wave SIP Phones Display Information The Vertical SIP phones include a back lit display that provide information about what is happening on your phone During normal operation you will see the following information in the display Idle When your phone is idle the display shows your name the date and time and your extension The 480i CT 9480i CT and Aastra 53i 55i model displays also include softkey options that you select by pressing the corresponding softkey buttons on either side of the display Dialing While you are dialing line one of the display shows your extension number and line two displays the digits as they are dialed Active call During an active call line one displays the other party s name or the trunk group your call is using and line two lists the other party s phone number The display does not show caller ID information on an inbound call if that information is blocked by the other party or if your phone service provider does not send caller ID The display shows Private or inbound trunk group information instead A call timer indicates the length of time your call has been connected In certain circums
143. il options IMPORTANT This step may or may not be required for your system Contact your phone System Administrator to find out if this option is enabled 4 Enter your password then press 5 Proceed with using the voicemail features and or making changes to your account settings described later in this section such as changing your password Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Setting or Changing Your Password 4 4 Using Voicemail Setting or Changing Your Password You can easily change your password as often as needed However take care when choosing what password you should use IMPORTANT Your Vertical Wave phone system may be customized with specific rules or restrictions for choosing a password Please contact your phone System Administrator for details The very first time you log into voicemail you will need to use the system default password usually 0000 Your System Administrator should provide you with the appropriate default entry Once you log in to your account you will be prompted to change your password See Setting or Changing Your Password on page 4 4 To Change Your Password 1 Log into your account see previous pages Note If you are setting up a new password contact your phone System Administrator At the prompt 2 Press 6 to access the Account Preferences menu You will be prompted prior to each of the following steps 3 Press 3 to acces
144. imary line button LED blinks and the L2 LED lights solid Hint Remember on models 480i CT 9480i CT and Aastra Series 5 you can also press Ignore to send the incoming call directly to voicemail To reconnect to the initial call Press your primary line button The call that was waiting is placed on temporary hold The Call Waiting LED flickers and the corresponding primary line LED lights You can toggle back and forth between the initial call and the call waiting call by pressing the primary line button and the Call Waiting button The LEDs and display update to reflect which caller is connected To release the call waiting call While the Call Waiting call is active press End Call For models 480i CT 9480i CT and all Aastra Series 5 press Goodbye ry or use the DROP softkey The call waiting call is dropped and you are reconnected to the initial call Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Waiting 3 17 Using Wave Phone Features To release the initial call While the initial call is active press End Call e For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye gi or use the DROP softkey The initial call is dropped and you are reconnected to the call waiting call The call waiting call is rolled onto the primary line button Hint You can add a call waiting call to a call on your primary line by pressing Conference See Blocking Caller ID D
145. ing calls while you are on that call are sent directly to your voicemail After the call ends call waiting is enabled again Note You can enter 70 as part of a fax dial string to avoid the fax being disrupted by a call waiting tone For example your fax dial string might be 70 9 1 617 555 7744 Placing Calls through Wave from a Remote Phone If you have permission you can place outbound calls through Wave after logging on These calls are billed to Wave give you access to the call handling telephone commands and are logged in your Call Log To place a call through Wave from a remote phone il 2 3 Log into your account see Logging In To Your Account on page 2 1 Press You will hear a dial tone Dial an extension or an outside number including access code To end a call through Wave from a remote phone When ending a call placed through the wave system without disconnecting the Wave connection 4 Press 3 to end each call instead of hanging up the phone Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Making Calls 2 12 Basic Operation Note If you hang up you must call your office and log on again if you want to place more outgoing calls through Wave Pressing 3 eliminates the need to call your office again because you remain connected to Wave Using Redial and Feature Codes Commands After logging on from a remote phone you can use any feature code command
146. int the held call is reconnected on the base station e If the handset is idle or offhook When using ViewPoint to place a new call the call is automatically placed via the base station Placing a call on hold and retrieving it e Via ViewPoint If you place a call on hold via ViewPoint when the handset goes offhook the call is automatically reconnected on the handset regardless of whether the call that was put on hold was on the handset or base station Via the phone If you place a call on hold via the phone itself handset or base station going offhook on the handset does not automatically reconnect the held call to the handset Instead you must select the line on which the call is held for a single call the default is L1 in order to retrieve it Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Vertical SIP Phones 480i CT and 9480i CT 5 9 About Wave SIP Phones Pairing Unpairing the Cordless Handset amp Base Station 480i CT amp 9480i CT Before using the 480iCT or 9480iCT cordless handset to place or answer calls the handset must be paired registered to its base station When successful pairing adds the handset name to the handset list on the base and synchronizes the handset list from the base station to the newly paired handset A total of 4 handsets can be paired to a single 480i CT or 94801 CT base IMPORTANT When pairing or unpairing the handset the handset must be within thre
147. ions for listening to voicemail Example In addition to the typical options of REPLAY SAVE MORE once you enable this option you can press MORE to see additional options such as DELETE and SKIP If you press MORE again you ll see REW and FFWD Press MORE a third time and you will be returned to the original options of REPLAY SAVE MORE From an idle phone 1 Press MENU softkey on the display 2 Press NEXT until VPRMT appears then press the corresponding button 3 Press ON to select the VERBOSE PROMPT mode Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Using Visual Voicemail digital phones only 4 17 Using Voicemail Voicemail Message Number Display When the phone is idle its display will either show VMAIL IF there are no new Voicemail messages in the phone s mailbox or MSG where equals the number of new messages in the mailbox To Retrieve Messages When either VMAIL or MSG is on the display Press the leftmost softkey to initiate a call to Voicemail to retrieve the messages To Deactivate Activate Voicemail Message Number Display From an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until VDISP appears then press the corresponding button Note If a password is requested at this point enter the phone s password Contact your Wave System Administrator for information about passwords 3 Press ON to have VMAIL or MSG where equals the numb
148. iption Bitrate range bps Fidelity Best Qualty PESQ CounterPath SIP Softphone Enabled codecs G711 uLaw o The following codecs on the eyeBeam are supported by Wave G711 uLaw G711 alaw G729 Hint You will need to click on the appropriate codecs as shown above then click on the right arrow to add them to the Enabled codecs column Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 9 CounterPath SIP Softphone Under the General tab 17 Click on the Devices icon Options Headset Speaker device Creative Sound Blaster PCI Microphone device AK5370 Use acoustic echo cancellation AEC Use auto gain control AGC Aleits and Sounds F Use noise reduction Speakerphone Speaker device Creative Sound Blaster PCI Availability Microphone device AK5370 C use acoustic echo cancellation AEC Cl Use auto gain control AGC Cl Use noise reduction Ring Device Speaker device Creative Sound Blaster PCI v Ring PC speaker as well Cl Disable hardware acceleration 18 Make sure that the correct audio devices on your PC are selected for voice capture and audio 19 Click OK or Apply to save your changes Hint If the configuration has been made correctly the eyeBeam should show Logged in enter phone number and Your Number is lt username gt Release
149. irst The problem affects systems that are set up to require passwords for forwarding calls to an external number This option is specified via the Off Site Call Forward Password Required checkbox on the PBX Advanced tab in the General Settings applet This problem occurs when you attempt to forward all calls to an external number from your digital phone by using the 43 feature code or by pressing the Forward button if you have one for example 43 trunk access code external number voicemail password If you enter your voicemail password incorrectly the following may occur Feature Unavail error message is displayed then Enter Password When you start to re enter your password asterisks are displayed but the previously entered incorrect password is also displayed as asterisks Depending on the specific call forwarding scenario the actual digits you re enter may be displayed Clearing the password field using the Tap key by backspacing to delete digits does not work Workaround Hang up and retry the forwarding process again making sure to enter your password correctly Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Forward Calls 3 36 Using Wave Phone Features To Cancel Call Forwarding Internal External Press the pre programmed User Forward button If your phone does not have a programmed User Forward button dial 44 to cancel call forwarding If the User Forwa
150. irst notch ad asian oy second notch i aana supporting a positon 0 oN third notch Mi highest positio pedesta base Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Phone Settings 6 42 About Wave Digital Phones Making the Connections The connectors for attaching your Vertical Wave phone to the network are located behind the front panel Here you will also find connectors jacks for attaching the phone line power source and handset BACK OF THE PHONE Phone Line Jack ne Cl L ea Headset Jack Phone Settings Modifying the Display Contrast except Edge 700 To adjust the display contrast On an idle phone 1 Press MENU softkey on the display 2 Press NEXT until DISP appears then press the corresponding button 3 Press LIGHT or DARK to change the contrast 4 Press DONE or SPEAKER to save the setting Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Phone Settings 6 43 About Wave Digital Phones Volume Reset Override If your phone has a programmed Volume Reset Override button you can use it to override the volume reset feature For example if you are on a call and you increase the volume when you hang up the phone the phone will reset the volume on the handset and headset to a safe level However if you press the Volume Reset Override button you can prevent the volume from returning to the default volume level This means
151. ist will begin at that number If not it will begin at the last index viewed DIGITAL PHONES To Use System Speed Dial with a Pre programmed Number Press System Dial The programmed number will be dialed To Use System Speed Dial with a Index Numbers 1 Press pre programmed System Dial Depending upon the program of the phones in your system a prompt for an index number to be entered will be displayed If your phone doesn t have a programmed System Dial button press 89 2 Enter the speed dial index number from 001 to 999 that corresponds to the phone number you want to dial The number associated with the index number is displayed on the phone and is dialed as soon as you enter the last digit of the index ANALOG PHONES Dial frequently used phone numbers using a predefined three digit code Note Ask your System Administrator for the list of available defined speed dial numbers To Use a Speed Dial Number 1 Listen for the dial tone 2 Press 89 3 Dial assigned speed dial number Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Supervising Calls Monitor Coach Join 3 59 Using Wave Phone Features Supervising Calls Monitor Coach Join When enabled on your phone by the System Administrator the various supervising call features allow you to any of the following Monitor Listen in on a conversation between a user and at least one other party without being heard by a
152. lease DIGITAL PHONES To Page All Phones with Speakers 1 Press the pre programmed System Page button If your phone does not have a programmed System Page button dial 11 Make the announcement Hang up when you are finished making your announcement You will remain connected to the public address system until you hang up Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Page 3 51 Using Wave Phone Features ANALOG PHONES To Page All Phones with Speakers 1 2 3 Press 11 then begin speaking Make the announcement Hang up to end the page You will remain connected to the public address system until you hang up Paging a Specific Group Zone S SIP PHONES To Page a Specific Group Zone 1 Press Intercom MAND If your phone does not have an Intercom button as shown above dial 12 and the group number Make an announcement Hang up or press End Call when finished making your announcement For 480i CT 9480i CT and all Aastra Series 5 models press Goodbye 8 or use the DROP softkey to cancel end the page Page a Specific Group Zone D A DIGITAL PHONES To Page a Specific Group Zone 1 Press the pre programmed Zone Page button If your phone does not have a programmed Zone Page button dial 12 and the zone number Make the announcement Hang up when you are finished making your announcement You will remain connected to the public address
153. ll History 3 3 Call ID Blocking 3 18 Call Lists 3 3 Call Park Directed 3 5 Self 3 7 System park 3 9 Call Pickup Extension 3 11 Group 3 12 Call Record 3 13 Call Return 3 14 Call Waiting 3 17 Camp on 3 21 Centrex 3 23 Coach Calls 3 56 Conference Calls 3 25 Dial By Name 3 27 Direct Station Select 3 28 Display Features 6 25 Contrast 6 27 Do Not Disturb 3 31 3 32 DSS BLF 3 28 Feature Codes 6 29 Fixed buttons 2 2 Flash 3 32 Forward Calls 3 34 Hold 2 6 3 40 Intercom button 3 42 Join a Call 3 43 3 56 Line Keys Primary 6 24 Secondary 6 24 Monitor Calls 3 56 Multiple Call Handling 3 44 Mute 3 45 Night Answer 3 46 On off 2 4 Outside line keys 6 24 Paging Specific group zone 3 49 System all 3 47 Password protection 3 50 Pre programmed buttons 2 2 Privacy 3 50 Program button 6 25 Programmable Keys 3 62 Query 3 63 Redial 3 51 Saved number redial 3 52 Release 3 51 Saved Number Redial 3 52 Scroll and select button 6 25 Shift 3 53 Silent Monitor Supervisors Only 3 53 Softkeys 2 3 Speaker 2 3 Speed Dial System 3 55 Supervise Calls 3 56 Toggle Switch Calls 2 7 Transfer Blind 3 58 Supervised 3 60 Voicemail 3 61 Voicecall 3 64 Voicemail 4 1 Visual 4 16 Volume 2 4 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Phone Types and Voicemail Features IND 3 SIP Phones Account Codes 2 9 Authorization Codes 3 1 Call ID Blocking 3 18 Call Park Directed 3 4 System park 3 8 Call Pi
154. ll through a list of calls on hold press Tap to connect to the displayed call Speak to a caller when using the speaker instead of holding the handset Place a call to the last phone number you dialed from your phone Decrease the volume of the speaker or handset while on a call or the ringer when not on a call Increase the volume of the speaker or handset while on a call or the ringer when not on a call Release 2 0 Service Pack 1 NX vertTicar Wave Phone User Guide April 2011 Edge 700 Phone 8 Button 6 8 About Wave Digital Phones Edge 700 Phone 8 Button 2 Handsfree Speaker 5 Eight Pre programmed located under the handset PGM Buttons red LEDs only 4 Message 3 Displ R Waiting Light 1 Handset WA VERTICAL 6 TRANS AF Edge 700 8 Volume down up 12 Headset 2 5mm Jack 11 SPEAKER 10 HOLD located behind front panel 9 Microphone Opening located under the front panel Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Edge 700 DSS Console 48 Button 6 9 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode Display View information about the options and status of your phone 4 Message Waiting Light Indicate when you have a new voicemail mes
155. lls is stored for each digital phone Note that multiple calls to or from the same destination will result in one entry in the list Missed calls are not logged if the call is made to a hunt group in which the user is a member A similar feature Callers List is available on SIP phones See page 3 19 Using Call History D DIGITAL PHONES To Access the Call Lists From an idle phone 1 2 3 Press the MENU softkey on the display Press LISTS Press Out to view the outgoing list Miss to view the missed calls list or Next then In to view the incoming calls list While viewing a list you can scroll through the it by pressing Next or press Sel to select the call and see when the call was made Press DIAL to call the currently displayed number Note If all of your calls come in and out via line appearances you never use your primary line the Call History will initially be blank To view the Call History for a line appearance press that line appearance button while in the Call History screen To Clear the Call Lists From an idle phone 1 ar oN Press the MENU softkey on the display Press LISTS Press NEXT Press Clear Press Out to clear the outgoing list Miss to clear the missed calls list or Next then In to clear the incoming calls list or All to clear all three lists at once Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Park 3 6 Call Park Using Wave Phon
156. mable Buttons On the Phone or Console The following features can be set on the user programmable buttons e AutoDial e Extension Pickup e Save Repeat e Call Return e Group Pickup e System Speed e Camp on e Headset e Unassigned e Do Not Disturb e Privacy e User Forward e DSS BLF e Restrict e Voicecall In addition to choosing which feature is associated with an assigned button you can also specify select values for the keys Note Some phones may have a programmed button usually named Program available for performing these programming tasks Contact your Wave System Administrator for more information about whether or not a Program button exists on your phone Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 User Programmable Buttons On the Phone or Console 3 66 Using Wave Phone Features Using Programmable Keys D DIGITAL PHONES Programming a Feature Button Note Not all feature keys are user programmable thus you cannot edit a button that is not in the above list Display the feature information as described above to determine which keys are available for programming In addition some digital phones have a programmed Program button which takes you to the same location on the display as steps 2 and 3 See Program Button on page 6 40 From an idle phone 1 Decide which button you want to program 2 Press the MENU softkey on the display 3 Press NEXT until PROG appear
157. n previous extension number 98 extension number and phone settings already configured when moving to a new location Note Feature is not supported for analog phones Edge 700 or Vertical Vodavi digital phones Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Digital Phone Feature Codes 6 46 About Wave Digital Phones SUPERVISE CALLS Note Supervise Call commands are available only if you have permission to use that command and the user is configured to allow supervision with that command Coach Participate in a call so that only one user can hear you but any other party on the call cannot 58 extension Join Participate in a phone call with two or more parties where all participants can hear you and you can hear them 59 extension Monitor Listen in on a conversation between a user and at least one other party without being heard by any of them Note This is the same feature as Silent Monitor for digital phones see page 3 56 57 extension SYS SPEED DIAL Dial number Dial a frequently used extension or phone number Ask your System Administrator if system speed dial numbers have been set up for your use 89 speed dial number VOICECALL Direct page Direct a page to a specific digital phone extension and allow the receiving party to reply 82 extension Release 2 0 Service Pack
158. n you hang up with a party on hold while using a regular Wave phone an internal station in that case the party on hold remains on hold until you retrieve the call or the call rings back your phone Release 2 0 Service Pack 1 Wf vertical Wave Phone User Guide April 2011 Multiple Call Handling 3 48 Using Wave Phone Features Multiple Call Handling Using Call Appearance Buttons S D To handle multiple calls on the same line your System Administrator can program Call Appearance buttons to work in conjunction with the Primary Line button Using Call Appearance buttons increases the number of calls allowed to ring into the phone since calls will be allowed to ring if they can be shown on either the Primary Line button or a Call Appearance button If you have one or more calls connected or on hold you can place another call by pressing an available Line or Call Appearance button You can select one of the multiple calls by pressing the corresponding button other calls will be placed on hold If there is not an available Line or Call Appearance button then calls will immediately forward or will return a busy signal if the call cannot be forwarded If one or more Call Appearance buttons are configured on your digital or SIP phone it is recommended that Call Waiting be disabled This is because it is preferable to use Call Appearance buttons to answer additional calls to your phone rather than a Call Waiting but
159. ndset 2 Speaker located under the handset 4 Eight Pre programmed PGM Buttons 7 VOLUME down 5 VOLUME up 6 Microphone Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 infinite Enhanced Phone 8 Button 6 21 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 3 Message Wait Light Indicate when you have a new voicemail message 4 Pre programmed PGM Perform special phone functions pre programmed by the System Buttons 8 Administrator The button layout is as follows Primary Park Mute Self Park Speed Dial Trans Hold On Off 5 Microphone Speak to a caller when using the speaker instead of holding the handset 6 VOLUME Up FY Increase the volume of the speaker or the handset during a call Button 7 VOLUME Down KA Decrease the volume of the speaker or handset while on a call Button Note Flexible buttons must be assigned in ADMIN programming Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 infinite Executive and Enhanced Phones 12 button 6 22 About Wave Digital Phones infinite Executive and Enhanced Phones 12 button Display amp Non Display Models 3 Message Wait 4 Display Light 5 Twenty Four Pre programmed PGM But
160. ndset amp Base Station 480i CT amp C4B0G 1 Hae ees See see eee Sessa seen ee eRe ee ese 5 9 Edge SIP Phone 5000i 8 button 5 11 Feature Keys amp Functions 5 12 Edge SIP Phone 5000i 24 button 5 13 Feature Keys amp Functions 5 14 Edge SIP Phone 5000i Large LCD 5 15 Feature Keys amp Functions 5 16 Aastra SIP Phone 53i 5 17 Feature Keys amp Functions 5 18 Aastra SIP Phone 55i 5 19 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Contents TOC 6 Feature Keys amp Functions 5 20 Aastra SIP Phone 57i 5 21 Feature Keys amp Functions 5 22 Using a SIP Phone 5 23 Hard Keys 50 rrr rrr rrr rrr reer 5 23 Navigation Arrow Keys Scroll and Select 5 23 Line Appearance Buttons 5 24 Line Status Lights 5 24 Display Information 5 25 Phone Settings 5 26 Setting Options 5 26 Advanced Volume Controls for the Headset Mic Option 7 5 26 SIP Phone
161. nformation re the options and status of your phone Executive model 7 Pre programmed PGM Perform special phone functions pre programmed by the System o0 10 11 12 13 14 15 16 17 Buttons 12 Microphone CONF Button CAMP ON Button FORWARD Button MSG Button TRANS Button FLASH Button HOLD Button MUTE Button ON OFF Speaker Button Administrator Speak to a caller when using the speaker instead of holding the handset Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits Access a second level of AutoDial buttons Send unanswered incoming calls to another designated number Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Access many of the features of this phone such as when making calls transferring calls or putting calls on hold
162. nicians are available during regular business hours to provide you with information regarding the operation of your phone Additional Documentation There are two kinds of documentation available to you besides this user guide Contact your System Administrator for information about obtaining the following documentation Quick Reference Guides These guides provide concise information about each phone type It is designed to provide basic information and step by step instructions in a way that saves you time and gets you familiarized with your phone as quickly as possible If you did not receive a Quick Reference Guide with your phone contact your System Administrator Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 List of Features by Phone Type 1 3 The following Vertical Quick Reference Guides are available Wave SIP Phone Quick Reference Guide Wave Digital Phone Quick Reference Guide Wave Analog Phone Quick Reference Guide Wave Voicemail Quick Reference Guide Wave Viewpoint User Guide Introduction The Wave Viewpoint User Guide describes how to use Wave s Windows interface which allows you a quick and easy way to handle and manage calls and messages Contact your System Administrator for more information about Vertical Viewpoint List of Features by Phone Type The following table shows the three types of phones covered in this chapter and lists the features available for each
163. nsferring calls or putting calls on hold Refer to the Feature Code Guide at the end of this chapter Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Access dial pre programmed speed dial numbers Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits Access user voicemail NOTE Typically a phone has only one programmed Message or Message Waiting button for that extension However some phones may have additional Message Waiting buttons One reason for having these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Send unanswered incoming calls to another designated number Prevent the distant party from hearing any conversation at your end Access a second level of AutoDial buttons Switch to Speaker mode to hear a caller instead of holding the handset Place a call on hold and keep the party connected while you hang up the handset or use other phone features Speak to a caller when using the speaker instead of holding the handset Used to select mode of operation Handsfree Tone or Privacy Increase Decrease the loudness of th
164. nt If more than one call has been placed on hold and the phone is not currently connected on a call you can press the HOLD button repeatedly to scroll through all the calls currently on hold When the desired call is shown on the display press TAP to retrieve that one ANALOG PHONES Place the current call on hold while you use other phone features To Place a Call on Hold With a party on the line 1 Press FLASH then then 64 or Press FLASH then 7 Listen for two beeps Hang up Reconnect to a Call on Hold Listen for the dial tone Press 65 then Hint If you are on a call you may use the Toggle method to switch between the two active calls To End a Call Without Losing Your Call s on Hold You can use the Hold feature to end 1 call without losing other calls that may be on hold for you 1 Press Flash then 3 to end the current call If you hung up pick up the phone Press Flash then 4 to re connect to the call still on hold If you have multiple calls on hold you will hear a menu from which you can select the call to which you want to connect Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Hot Desk aka Mobile Extension 3 42 Using Wave Phone Features Hot Desk aka Mobile Extension Using the Hot Desk Feature ALL Hot desking involves one desk shared between several people who use the desk at different times such as sales engineers A primary motivati
165. nterPath SIP Softphone on page A 1 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Getting Help 1 2 Introduction If You are Using a Digital Phone For information on a Wave Digital Phone see Chapter 6 to review descriptions for each of the digital phone models shown below e Edge 100 12 button e Impact SCS 12 button e Vodavi Enhanced 8 button e Edge 100 24 button e Impact SCS 24 button e Vodavi Executive 8 button e Edge 700 8 button e infinite 8 12 24 button e Vodavi Executive 30 button e Edge 700 24 button Triad 8 12 24 button e DECT Ranger Cordless Phone If You are Using a Analog Phone For information on a Wave Analog Phone see Chapter 7 to review specific details for analog phones Getting Help If you need information that is not included in this guide you can get help from your System Administrator Vertical Technical Support and additional Wave documentation Your System Administrator Your first line of support is your System Administrator This person should be able to provide you with any additional information you may need regarding your phone For example the System Administrator can provide you with a list of any pre programmed buttons depending upon the type of phone you are using Vertical Technical Support If you System Administrator is unavailable or you have questions that he she cannot answer you can contact Vertical Technical Support Trained tech
166. nversation If you enable Do Not Disturb while your primary line is ringing the call is transferred to your No Answer forwarding destination for example Voicemail with one exception if you are a member of a Ring All hunt group and you enable Do Not Disturb for a call to the hunt group the call will continue to ring the other phones in the hunt group Note If your phone shares a line with other phones only your phone is affected by switching DND on or off Using Do Not Disturb ALL ALL PHONES Hint You can use the following alternative method for using DND on ANY phone or use the specific method shown for each phone type below 1 ar oN Login to voicemail Press 6 for account preferences Press 7 for personal status Press 2 to cancel DND Press 7 to set DND SIP amp ANALOG PHONES To Enable Do Not Disturb Press 41 To Cancel Do Not Disturb Press 42 Release 2 0 Service Pack 1 Wf vertical Wave Phone User Guide April 2011 Flash 3 32 Using Wave Phone Features DIGITAL PHONES The Do Not Disturb pre programmed button on your phone is set up by your System Administrator To Enable Do Not Disturb Press the pre programmed Do Not Disturb button The Do Not Disturb red LED lights and DND is displayed If your phone does not have a programmed Do Not Disturb button dial 41 Note When you go off hook you receive stutter dial tone to indicate your phone is in a special state To Cancel Do N
167. ny of them This is the same feature as Silent Monitor for digital phones see page 3 56 Coach Participate in a call so that only one user can hear you but any other party on the call cannot For example Coach can be used when training someone as a customer service representative because you want to be able to hear the user speaking to a customer and be able to advise them on how to answer questions or issues without the customer being able to hear your coaching Coach can also be used by an operator to briefly join someone s call to announce something that requires immediate attention Join Participate in a phone call with two or more parties where all participants can hear you and you can hear them This is similar to conference calling but you don t have to be included by the conference initiator This is the same feature as Joining a Call Break In Feature for digital phones see page 3 44 Note You can switch modes or users any time during the supervision of a call see page 3 60 IMPORTANT Each supervise command is available only if you have permission to use that command and the user is configured to allow being supervised with that command In addition if the target user to be monitored is connected to an internal user that user must also be configured to allow being monitored Contact your Wave System Administrator about whether the monitor coach and join features are enabled for your phone and which users can be
168. o approve it before it dials the call Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Answering Calls 2 6 Basic Operation Using Remote Phones You can use any phone outside the system for example your cell or home phone to make and receive calls via the Wave system Answering Calls Aside from using the handset or speakerphone when available the operation of the Wave phones is quite basic The main functions you ll probably be using are Using the Hold feature Using the Call Waiting Call Park Pickup and Transferring features Using the Hold Feature You can place calls on hold and place a new call switch between calls on hold and end a call without losing other calls on hold To Place Your Current Call on Hold and Place a New Call 1 Press Hold to place the current call on hold You will hear a dial tone If you are using a digital phone you will not hear a dial tone after pressing Hold On digital phones you do not need a dial tone to be able to dial a number If the phone you are using does not have a Hold button you can use Flash and instead See Chapters 5 though 7 for more information about the buttons and keys available on your particular phone model 2 Dial your call Note If you are using a remote phone with the Wave system you must press instead of Flash to put calls on hold If has no effect when using a remote phone contact your system administrator to
169. o the next greeting if you have more than one greeting recorded Press 3 to make the current greeting active if you have more than one greeting recorded Press 4 to re record an existing greeting then press to complete and save it Press 6 to record add a new greeting then press to complete and save it Press 7 to delete the current greeting Press to return to the previous menu Setting Voicemail Notification You can designate either an internal extension or external with access code phone number for voicemail notification When you receive a voicemail the system will use this number to let you know that you have a message waiting 1 Log into your account At the prompt 2 Press 6 to access Account Preferences 3 Press 4to access the Notifications menu 4 Set the appropriate notification option using the steps below To Keep the Current Notification Number If you have previously set up a notification number and completed steps 1 through 4 above 5 Press 7 to keep the current Notification number the default for this will be your own extension number Or To Use an Internal Extension Number After you complete steps 1 through 4 above 5 Press 2if you want to be notified at a specific extension within the Vertical Wave phone system Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Setting Your Status Commands 4 15 6 te Using Voicemail Enter the ex
170. o this button If you are programming an external phone number enter the full phone number including the external access digit s and area code You can press the TAP or Flash button to enter a flash at the start of the dialing string to use Flash codes You can press HOLD to insert a pause in the dialing string Press Save to store the settings Press SPEAKER to exit the menu To Edit an Auto Dial button 11 12 13 14 15 16 Follow steps 1 and 2 from above Press NEXT until EDIT appears then press the corresponding softkey Press the AutoDial button you wish to edit Make the changes to the AutoDial name Use the keypad to change the name And Or Press Next to display the number screen Change the number as needed see step 8 for programming the Auto Dial button for details about entering a number Press Save to store the change s To Use an Auto Dial button Press the Auto Dial button assigned to the number you want to dial Call Appearance To handle multiple calls on the same line your System Administrator can program Call Appearance keys to work in conjunction with the Line button For details about Call Appearance keys used with Line keys see Multiple Call Handling on page 3 48 Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Call History 3 5 Call History Using Wave Phone Features A list of up to the last ten outgoing ten incoming and ten missed ca
171. o work remotely To Install and Configure an eyebeam Softphone 1 Install the softphone on the PC that will be using it 2 Start the softphone Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 3 CounterPath SIP Softphone When prompted 3 Enter the license button that you were supplied and click OK When the SIP Accounts dialog box opens 4 Select the first SIP Account row SIP Accounts Enabled Acct Domain Username i Display Name D E Es 2 El EJ 3 EJ 4 Oo 5 Oo 6 F 7 Oo 8 E g E 1 5 Click on the Add Button Note If you accidentally exit the dialog box right click anywhere on the eyeBeam phone and choose Account Settings to open it again Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 4 CounterPath SIP Softphone Under Properties of Account 6 Click on the Account tab Properties of Account ness Account Voicemail Topology Presence Storage Securty Advanced User Detalls Display Name User name Password Authorization user name Domain Domain Proxy Register with domain and receive incoming calls Send outbound via O domain proxy target domain Dialing plan 1 a a Tjmatch 1 jprestrip 2 7 Enter the following information Display name Enter your name as you wan
172. ogrammed on a phone to allow direct calls to other specific extensions One possible example of the use of multiple VoiceCall buttons might be a supervisor who has a Voicecall button with the standard operation as shown below as well as additional buttons that correspond to the supervisor s assistant or other members in their group for direct paging purposes When entering an extension number is not required the page is placed directly Using the Voicecall Feature S D SIP AND DIGITAL PHONES To Use Voicecall 1 Press the pre programmed Voicecall button If your phone does not have a programmed Voicecall button dial 82 Listen for the dial tone Dial an extension The other party hears a tone on the phone speaker Begin speaking Note Program extension for the Voicecall key Vodavi Triad Infinite phones can not program through the phone To Receive a Voicecall If your phone is two way your speaker is automatically enabled during a voice call and you can speak to the other party through the speaker without pressing any keys If your phone is configured for one way communication the SPEAKER red LED flashes during a voice call and you can lift the handset or press the SPEAKER button to speak to the calling party Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Release 2 0 Service Pack 1 April 2011 Chapter 4 Using Voicemail CHAPTER CONTENTS Accessing Voicemail
173. oll through menu options and select items shown on the display see page 5 23 Provide information about what is happening on your phone Disconnect from the current call Place a call to a number stored in your phone log of previous incoming calls Set up a call between multiple parties both internal and external Access a list of configurable options such as time amp date ring tone and so forth See page 5 26 Access and dial names and numbers for speed dialing Store settings made for the Options Directory and Callers List functions Erase information stored in the Directory or Callers List Toggle between an active call and a call waiting on the same line Access various functions and work with feature codes Perform special phone functions pre programmed by the System Administrator Prevent the distant party from hearing any conversation at your end Speak to a caller when using the speaker instead of holding the handset Place a call on hold while you dial the destination extension number Toggle between Speaker and Headset modes to hear a caller instead of holding the handset Place a call to the last phone number you dialed from your phone Increase the volume of the speaker or the handset during a call Decrease the volume of the speaker or the handset during a call Speak to a caller when using a headset instead of holding the handset Release 2 0 Service Pack 1 XY VERTICAL Wave Phone User Gui
174. on for hot desking is cost reduction through space savings This work surface could be an actual desk or just a terminal link In any event the concept of the hot desk is that a permanent work surface is available to any employee as and when needed There is no personal domain pertaining to a particular worker and physical facilities are employed as and when needed Using a Phone Other than Your Own If you use another user s phone to place calls you are subject to that user s dialing restrictions outgoing Caller ID information and other settings and your calls are logged as being from that user To make sure that your calls are placed and logged as yourself do the following ANALOG PHONES 1 Log into your account from that phone lt your extension gt lt your pswd gt Once you are logged on 2 Press 51 to forward your calls to that phone When you are finished placing calls at the other user s phone 3 Press 00 to log off Note If the phone is idle for too long for example more than an hour you may be logged off automatically DIGITAL AND SIP PHONES Log into voicemail and forward calls to this extension will log you in Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Intercom Button 3 43 Using Wave Phone Features Intercom Button Using the Intercom Button S D You can use this button to make calls from your phone to another extension within your phone system Note
175. one H settings 03 Set Ring Tone Setting Options 01 through 06 04 Clear Msg Wtg Press Options then follow the prompts that appear on the 05 Contrast Level display use the navigation keys as shown on page 5 23 to scroll and make selections as appropriate 06 Live Dialpad Setting Option 7 07 Headset Settings For option 7 see Advanced Volume Controls for the Headset Mic Option 7 on page 5 26 08 Network Settings Setting Options 08 through 10 09 SIP Settings Contact your System Administrator for more information 10 Phone Status Advanced Volume Controls for the Headset Mic Option 7 There are three options for the headset microphone volume Note By default the volume for the headset microphone is set to medium To Change the Volume 1 Press Options to access the options list 2 Scroll down the list of options 3 Select Headset Settings Note You can also press 7 to directly access the Headset settings then press the corresponding select button to select Headset Settings that appears on the display 4 Scroll down and select Headset Mic Volume 5 Scroll down the list and select the appropriate volume 6 Select Save to store the settings and exit or If you do not want to save changes Press the left select button to return to the previous screen Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 SIP Phone Feature Codes 5 29 About Wave
176. one ring Check the ring volume on your phone to make sure that it is not turned down or turned off To adjust the ringer volume setting press the VOLUME button when the phone is on hook and you are not on a call Why doesn t my handset work Check to ensure that the handset cord is fully connected to the correct handset jack not the headset jack and that it is securely connected to both the phone and handset If it still won t work contact your System Administrator Release 2 0 Service Pack 1 A verticau Wave Phone User Guide April 2011 B 2 Troubleshooting SYMPTOM SOLUTION Why doesn t the message waiting light come on when receive a new voicemail message Your phone system or service provider must provide visual Message Waiting indicator for this feature to work Contact your System Administrator for information about this feature If the Wave server has a different IP addressthan that provided by the DHCP what should do By default the 5000i SIP phone will try to discover the Wave server using DHCP If the Wave server has a different IP address than that provided by the DHCP server then the phone must be configured manually To check the phone menu or Web interface and program the TFTP server address manually go to Configuration Menu gt Phone Settings gt S W Update and verify the following fields e Provisioning Type TFTP e TFTP ServerAddress Wave I
177. oodbye Button Options Button es Hold Button Redial Button g Volume Up RIJ Button Volume Down EJ Button Conf Button Xfer Button Headset auxiliary Jack Access various functions and work with feature codes View information about the status of various features such as Flash Trans and so forth see item 6 below Indicate when you have a new voicemail message Access specific features pre programmed for your phone such as Flash Trans and so forth pre programmed by your System Administrator Access specific features set up by your System Administrator such as speed dial numbers Do Not Disturb or quick access to features such as Call Return See your System Administrator for details Provide information about what is happening on your phone when making and receiving calls as well as during a call and when idle It also provides information with regard to the corresponding softkeys Make and receive external calls without entering an external access code one or more line appearances may be assigned to your phone Toggle between Speaker and Headset modes to hear a caller instead of holding the handset Prevent the distant party from hearing any conversation at your end Speak to a caller when using the speaker instead of holding the handset Scroll through menu options and select items shown on the Softkey and Status Display Disconnect the current call Access a list of configurable options such as time am
178. or the Aastra 5 Series a Callers List button must be pre programmed in order for this feature to be available for use Contact your System Administrator for more information Accessing and Viewing Your Directory To Access Your Directory 1 Press Directory For Models 480i CT and 9480i CT press Services The directory displays the number of entries in your list If the Directory list is empty Directory Empty Use Save to add is displayed 2 Scroll through the displayed list to locate and access the entries Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Directory List 3 30 Using Wave Phone Features To Search for an Entry by Name 3 Press the dial pad number corresponding to the first letter of the name for example press 7 for the letter P Continue to press the dial pad number to access other letters on the same button for example press 7 three times to display names that begin with the letter R If there are multiple entries under the same letter you can scroll through the list or continue to press the next letters To Dial the Displayed Number 4 Press R lift the handset or press any line button 5 Press Directory to cancel For Models 480i CT and 9480i CT press Services Saving Numbers amp Names to the Directory You can save a number to your permanent Directory from the Redial list or Callers list or by entering a new number and name Saving from Hard keys to the Directory
179. ot Disturb Press the pre programmed Do Not Disturb button If your phone does not have a programmed Do Not Disturb button dial 42 The Do Not Disturb LED goes out To Enable or Disable Do Not Disturb Using the Display 1 Press MENU then press NEXT three times 2 Select DND 3 Select On Off 4 Press Done or SPEAKER end Flash About Flash ALL The Flash button is utilized in many of the features of this phone such as when making calls transferring calls or placing calls on hold It is often used in conjunction with feature codes see Feature Code Reference lists at the end of chapters 4 through 6 of this guide The location of the Flash button may vary from model to model Your phone may have button labeled Flash or alternatively Link or Call Waiting Check the graphics of the various models in Chapters 4 though 6 of this guide according to the type of phone you are using SIP digital or analog Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Forward Calls 3 33 Using Wave Phone Features Forward Calls Use Forward to redirect your calls to another extension or phone number Forwarding Calls ALL ALL PHONES Hint You can use the following alternative method for forwarding calls on ANY phone or use the specific method shown for each phone type below 1 Login to voicemail 2 Press 5 for call forwarding 3 Press 2 and follow the prompts for internal forwarding 4
180. our Password 4 4 Listening to and Managing Messages 4 5 Listening to New Messages 4 5 Listening to Saved Messages 4 5 Listening to Deleted Messages from the current session only 4 6 Listening Options 4 6 Recording and Sending Messages 4 10 Recording a Message 4 10 Message Delivery Options Urgent or Private Messages 4 11 Managing Your Voicemail Account 4 12 Recording Your Voice Title Name 4 13 Recording and Managing Your Greetings 4 13 Setting Voicemail Notification 4 14 Setting Your Status Commands 4 15 Using Visual Voicemail digital phones only 4 16 Chapter 5 About Wave SIP Phones Vertical SIP Phones 9133 and 9143i 5 2 Feature Keys amp Functions 5 3 Vertical SIP Phone 9112i 5 4 Feature Keys amp Functions 5 5 Vertical SIP Phones 480i CT and 9480i CT 5 6 Feature Keys amp Functions 5 7 Using the 480i CT and 9480i CT SIP Phone Hand Set vs Base Station sss ee eee ce ee oe ee ee ees 5 8 Pairing Unpairing the Cordless Ha
181. p date ring tone and so forth See page 5 26 See your System Administrator for details Place a call on hold and keep the party connected while you hang up the handset or use other phone features Place a call to the last phone number you dialed from your phone Increase the volume of the speaker or the handset during a call Decrease the volume of the speaker or the handset during a call Set up a call between multiple parties both internal and external Place a call on hold while you dial the destination extension number Speak to a caller when using a headset instead of holding the handset Release 2 0 Service Pack 1 h VERTICAL Wave Phone User Guide April 2011 Using a SIP Phone 5 23 About Wave SIP Phones Using a SIP Phone This section describes how to use the physical features on your Vertical SIP phone including Hard Keys Navigation Arrow Keys Line Appearance Buttons Display Information Hard Keys The hard keys on your phone are dedicated to specific call handling features See the Introduction section of this guide for a picture and details of your phone Navigation Arrow Keys Scroll and Select The navigation keys are located below the display and are used to scroll through display lists and to select options Vertical 9133i 9143i 9112i 480i CT and 9480i CT SIP Scroll UP Phones SELECT oe se gt SELECT Scroll DOWN Edge 5000i 24 Button and LLCD SIP Phones ie aaa SE
182. phone type Feature SIP Digital Analog Account Codes v Authorization Codes v Auto Dial Call Break in Call History Call Lists KISISISISIS Call Park Directed Self System Park KISIS KISIS KISIS Call Pickup Extension Group KIS Call Record Call Return Call Waiting Caller ID Blocking KISISISISIS KISISISISIS Callers List KISISIS Release 2 0 Service Pack 1 A verticau Wave Phone User Guide April 2011 List of Features by Phone Type 1 4 Introduction Feature SIP Digital Analog Camp on Centrex Conference Calls Dial by Name KISISIS Directory List Do Not Disturb DND SIS lt DSS BLF Feature Codes Flash Forward Calls Greetings manage Headset Hold KISISISISISISIS KISISISISIS Intercom Note While digital phone models Impact SCS 8012 and 8024 have an Intercom button that button is used as a primary line button not for specific Intercom functionality KINI ISIS ISIS Join a Call Line Appearance Buttons Message Waiting Multiple Call Handling Mute Night Answer Outside Line GINS ISIS ISIS Paging Specific Group Zone lt System All amp Password Protection Release 2 0 Service
183. programmed by the System Administrator 10 Transfer Button Place a call on hold while you dial the destination extension number 11 Hold Button Place a call on hold and keep the party connected while you hang up the handset or use other phone features 12 Mute Button Prevent the distant party from hearing any conversation at your end 13 Speaker Button En Switch to Speaker mode to hear a caller instead of holding the handset 14 Microphone Button Speak to a caller when using the speaker instead of holding the handset 15 Do Not Disturb Button Prevent your phone from ringing It also blocks pages and voice calls 16 Headset Button Switch to Headset mode to hear a caller instead of holding the handset 17 Volume Up Button Eg Increase the volume of the speaker or the handset during a call 18 Volume Down Button d Decrease the volume of the speaker or the handset during a call Note The fixed buttons can not be assigned to any other function Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Edge SIP Phone 5000i Large LCD 5 15 About Wave SIP Phones Edge SIP Phone 5000i Large LCD 3 Speaker 2 Handset 4 Pre programmed Buttons 10 5 Large Screen Display poen f E Tee E 6 Softkeys 6 Jack l er oe y 7 Menu _ 2 Navigation yJ Controls 9 Message 10 Microphone 15 Do Not Disturb 11 Transfer 16 Headset 12 Hold 17 Volume 13
184. rd button s red LED was flashing or solid it goes off Using Forward Follow me From any phone in the system you can specify an extension to which you want your calls forwarded Example You go to work in a lab room and want all calls forwarded to that room but have forgotten to set the forward prior to leaving your office You can pick up the phone in the lab and set it for the Follow me forward All calls to your office phone will then ring in the lab until you cancel the setting 1 Listen for the dial tone 2 Press 78 3 Enter the destination extension If you are prompted for a password 4 Enter the appropriate voicemail password To Cancel Forward Follow me 1 Listen for the dial tone 2 Press 79 3 Enter the destination extension Programming the User Forward Button To Program a Number on Your User Forward Button From an idle phone Press the MENU softkey on the display Press NEXT until PROG appears then press the corresponding softkey Press NEXT until Ufwd appears then press the corresponding softkey Press the button you want to assign as the User Forward button Enter the number aron gt If you enter an external phone number be sure to include the external line access digit typically 9 Press Save to store the setting 7 Press SPEAKER to exit the menu gt Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Forward Calls 3 37 Using Wave Phone
185. receptionist s digital phone with 48 additional flexible buttons with LEDs to connect to system endpoints such as user extensions Up to 5 DSS Consoles can be associated with a single digital phone providing up to 240 additional buttons Your Wave system administrator can assign most of the same features to a DSS Console button that can be assigned to a button on your digital phone Typically a Line Appearance feature button is assigned for each extension for which you will answer calls via this DSS console Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Edge 700 Phone 24 Button 6 10 About Wave Digital Phones Edge 700 Phone 24 Button 3 Flat Ribbon Cable located on the back of the phone 2 Speaker 5 Message Waiting Light located under the handset 1 Handset 4 Display 6 Three Softkeys not programmable 7 Twenty four PGM Pre programmed Buttons SS 15 HOLD 9 TAP 10 TRANS Te SPEAKER 11 SHIFT 12 MUTE 17 Headset 2 5mm Jack 14 VOLUME down up located behind front panel i 13 Scroll and 8 Microphone Opening Select Button located under the front pane Note The Edge 700 24 module phone can have full duplexing capability when the appropriate duplexing module is connected see item 3 above and on next page Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Edge 700 Phone 24 Button 6 11 About Wave Digital
186. record the message again or Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Message Delivery Options Urgent or Private Messages 4 11 Using Voicemail To add to the current message append Press 4 to append to the end of the message then repeat from step 2 above or To cancel the current message without sending it Press to cancel the recorded message Sending a Message After you have pressed 1 to accept the recording set any Message Delivery Options urgent private or with a callback number as described in Message Delivery Options Urgent or Private Messages on page 4 11 When you are ready to send the message To send the message to one or more extensions 1 Enter the extension to which you want to send the message then press Repeat this step for each extension you want to include Hint If you do not know a user s extension number press 411 then select the user by name If you want to send the message to all users on the system who have voicemail capabilities press 8888 To send the message to a Voice Mail Distribution Group 2 Press 8 and then enter the Voice Mail Distribution Group Number A Voice Mail Distribution Group is a pre configured group of extensions Sending a message to the group automatically sends it to all members of the group Ask your System Administrator if any groups have been set up 3 Press to send the message to the designated extensions M
187. rs Only D DIGITAL PHONES To Use Silent Monitor 1 Press Silent Monitor 2 Enter the extension to be monitored If the extension you enter does not have Silent Monitoring enabled Feature Unavail appears on the phone display When a silent monitoring session is in progress the information on the supervisor s phone display is the same as that of extension being monitored with the added designation MON in the upper right If the agent being monitored places a call on hard hold the monitoring session will be terminated When you are finished monitoring a call 3 Hang up to end the session Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Speed Dial 3 57 Speed Dial Using Wave Phone Features Speed Dials can be programmed to dial directly to another person s line or extension or set up to quickly access features such as Call return 69 or Voicemail Your System Administrator can also program these keys through the configuration files these numbers are set up as System Speed Dial Using Speed Dial S SIP PHONES Saving a Speed Dial Number Note You can configure your speed dial number by saving a listing from your Callers List E Redial a or Directory list to a programmable button through your phone Saving a new number to a button using one of these list keys overwrites the previous entry To Save an Entry from Your Directory Lists 1 2 Press Directory Scroll
188. s then press the corresponding button 4 Press Next until the desired feature is displayed then press the corresponding button 5 Press the button you wish to program If additional options are available such as an extension for User Forward or Blind Transfer for DSS BLF you will be prompted at this point to enter the information 6 Press SPEAKER to clear the display To Clear a Feature Button Follow the above steps and program the button as Unassigned Note Vodavi Triad Infinite phones can not be programmed through the phone Using the Query Feature phone models with displays only A query of a feature button will display what feature has been programmed onto the button To Display Feature Information From an idle phone 1 Press the MENU softkey on the display 2 Press a feature button The feature button information is shown on the display including the feature name button number and extension number target number or programmed number if applicable 3 Press SPEAKER to clear the display Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Voicecall 3 67 Voicecall Using Wave Phone Features Voicecall is a page directed to a specific digital phone extension that allows the receiving party to reply Note Typically a phone has only one Voicecall button which requires input of an extension number to be dialed and paged However additional Voicecall buttons may be pr
189. s List will display the name and number The display shows you how many callers have been added to the list since you last checked it Note Contact your System Administrator for information about the maximum number of calls allowed to be stored in your Callers List IMPORTANT For the Aastra 5 Series a Callers List button must be pre programmed in order for this feature to be available for use Contact your System Administrator for more information Note A similar feature Call History is available on digital phones See page 3 5 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Callers List 3 20 Using Wave Phone Features Callers List Screen Display ICON DESCRIPTION ex You have received a new voice message a You have a call on hold While browsing the Callers list indicates an unanswered call You are on an outgoing call While browsing the Callers list indicates an answered call Ca You are on an incoming call While browsing the Callers list indicates a Call Waiting call You have an incoming Call Waiting call You have a new incoming call You returned the call from the Callers list la N 4 2x This type of indicator shows that the caller has called twice The display also shows the date and time of the last call from the caller XX NEW CALL ERS This type of message shows the number of callers that have been add
190. s not been paired to the base you will not be able to select the Remove option Select REMOVE Attempting to remove will appear on the handset display during the process When removal is successfully completed Removal successful will appear on both the base station and handset displays If unsuccessful Pairing failed will appear If pairing is unsuccessful repeat the steps above making sure base station and handset are located within three feet of each other Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Edge SIP Phone 5000i 8 button 5 11 About Wave SIP Phones Edge SIP Phone 5000i 8 button 3 Speaker 5 Soft Keys 6 2 Handset 4 Display Wi vertical ia Ra A Morgan Cralg 1 Headset auxillary Jack 6 Pre programmed Buttons 8 7 Microphone 12 Do Not Disturb 8 Menu Transfer 13 Headset 9 Hold 14 Volume 10 Mute 15 Volume 11 Speaker Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Edge SIP Phone 5000i 8 button 5 12 Feature Keys amp Functions About Wave SIP Phones Feature Used to 1 Headset auxiliary Jack 2 Handset 3 Speaker 4 Display 5 Soft Keys 6 6 Pre programmed Buttons 8 7 Microphone Button 8 Menu Transfer Button Bel 9 Hold Button AS 10 Mute Button S 11 Speaker Button Eo 12 Do Not Disturb Button S 13 H
191. s the Password feature 4 Enter a new password Contact your System Administrator to find out if there are any special rules for choosing a password 5 Enter the new password again to confirm it 6 Press to save the new password Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Listening to and Managing Messages 4 5 Using Voicemail Listening to and Managing Messages Once you log in you have access to a variety of options Most commonly you will log in to listen to messages You will always have prompts to guide you through each option While listening or after listening to messages you will have several choices including Save a Message Delete a Message Replay a Message Rewind a Message Skip a Message Forward a Message to another user in the system Listening to New Messages New messages are those that have not yet been saved or deleted After logging into your account 1 2 Press 7 to listen to the first new message Press one of the designated option numbers to access other listening options see Listening Options on page 4 6 or Press 2 to go to the next message Listening to Saved Messages If you have saved messages from this or a previous voicemail session you can use the procedure below to listen to them During a voicemail session 1 2 Press 2 to listen to the first saved message Press one of the designated option numbers to access other lis
192. sage Pre programmed PGM Perform special phone functions pre programmed by the System Buttons 8 with red LEDs only Administrator 6 TRANS Transfer Put a call on hold while you dial the destination extension number when transferring calls 7 Volume Up Down Decrease increase the loudness of the speaker or handset while on a call or Buttons the ringer when not on a call 8 TAP Button Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits 9 Microphone Speak to a caller when using the speaker instead of holding the handset 10 HOLD Button Place a call on hold and keep the party connected while you hang up or use other phone features Note If more than one call is on hold and you are not currently connected to a call you can press this button to scroll through a list of calls on hold press Tap to connect to the displayed call 11 SPEAKER button Switch to Speaker mode to hear a caller instead of holding the handset 12 Headset 2 5mm Jack Speak to a caller when using a headset instead of holding the handset Edge 700 DSS Console 48 Button A DSS console provides switchboard capability by expanding the number of extension buttons available to a digital phone user The Edge 700 Direct Station Selection DSS 48 Button Console expands a
193. se n with that command Coach Participate in a call so that only one user can hear you but any other party on the call cannot 58 extension Join Participate in a phone call with two or more parties where all participants can hear you and you can hear them 59 extension Monitor Listen in on a conversation between a user and at least one other party without being heard by any of them Note This is the same feature as Silent Monitor for digital phones see page 3 55 57 extension SYS SPEED DIAL Dial number Dial a frequently used extension or phone number Ask your System Administrator if system speed dial numbers have been set up for your use 89 speed dial number VOICECALL Direct page Direct a page to a specific digital phone extension and allow the receiving party to reply 82 extension Release 2 0 Service Pack 1 NX verticac Wave Phone User Guide April 2011 Chapter 6 About Wave Digital Phones CHAPTER CONTENTS DECT Ranger Cordless Phones 20020 cece eee eee eee 6 2 Edge 100 12 button 2 eee 6 4 Edge 100 24 button 0 tees 6 6 Edge 700 Phone 8 Button 1 0 eee ee 6 8 Edge 700 DSS Console 48 Button 2 0 eee ee 6 9 Edge 700 Phone 24 Button 0 0 eee eee 6 10 Impact SCS 8012 12 button 00 0202 ee 6 12 Impact SCS 8024 24 button 0 000
194. sfer allows you to announce a call before completing the transfer To Make a Supervised Transfer While connected to another party 1 Press the DSS BLF button for the destination extension 2 When the destination party answers announce the call 3 Hang up or press SPEAKER to complete the transfer To Cancel a Supervised Transfer Press TAP to cancel the transfer before completion Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Directory List 3 29 Using Wave Phone Features Using Blind Transfer A blind transfer allows you to transfer a call to another extension with one button press and without announcing the transfer To Make a Blind Transfer While connected to another party Press the DSS BLF button If the DSS BLF button s programming has Blind Transfer enabled a blind transfer will be attempted when the button is pressed If not a supervised transfer will be attempted instead Directory List Using the Directory List S SIP PHONES The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the Directory by adding them manually or by saving the number and name from other lists stored on your phone Each entry can contain a maximum of 16 letters and numbers Note If your phone does not have an Intercom button you will need to enter the appropriate access code when adding an external number to be saved IMPORTANT F
195. such as Flash Trans and so forth pre programmed by your System Administrator Provide information about what is happening on your phone when making and receiving calls as well as during a call and when idle It also provides information with regard to the corresponding softkeys Access specific features set up by your System Administrator such as speed dial numbers Do Not Disturb or quick access to features such as Call Return Make and receive external calls without entering an external access code one or more line appearances may be assigned to your phone Toggle between Speaker and Headset modes to hear a caller instead of holding the handset Prevent the distant party from hearing any conversation at your end Speak to a caller when using the speaker instead of holding the handset Scroll through menu options and select items shown on the Call and Station Status display area see page 5 23 Disconnect the current call Access a list of configurable options such as time amp date ring tone and so forth See page 5 26 See your System Administrator for details Place a call on hold and keep the party connected while you hang up the handset or use other phone features Place a call to the last phone number you dialed from your phone Increase the volume of the speaker or the handset during a call Decrease the volume of the speaker or the handset during a call Speak to a caller when using a headset instead of holdin
196. system until you hang up Note Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Password Protection 3 52 Using Wave Phone Features ANALOG PHONES To Page a Specific Group Zone 1 Press Page Zone or Press 12 then the zone number 2 Begin speaking 3 Hang up to end the page Password Protection You can configure your phone so that it requires a password before allowing user programming such as editing the AutoDial buttons programming feature buttons and changing the voicemail display Contact your Wave System Administrator for information about password protection settings Using Password Protection D DIGITAL PHONES To Activate Deactivate Password Protection From an idle phone 1 Press the MENU softkey on the display 2 Press NEXT until PPROT appears then press the corresponding button 3 Enter the appropriate password then press or Done 4 Select On to require a password before allowing user programming or Select Off if you don t want a password required Note 111 is no longer the default password The Admin must enter a unique password when creating a user account Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Phone Relocation 3 53 Using Wave Phone Features Phone Relocation Using the Phone Relocation Feature
197. t except Edge 700 6 42 Volume Reset Override 6 43 Setting the Ring Volume and Tone 6 43 Digital Phone Feature Codes 6 44 Chapter 7 About Wave Analog Phones Special Tones 7 1 Analog Phone Feature Codes 7 2 Release 2 0 Service Pack 1 W7 verTicar Wave Phone User Guide April 2011 Contents TOC 8 Appendix A CounterPath SIP Softphone About the Eyebeam SIP Softphone A 1 Recommended USB Headsets A 1 Installing and Configuring the eyeBeam SIP Softphone A 2 Before You Begin A 2 Installing and Configuring for Wave A 2 Using the Counterpath eyeBeam SIP Softphones with WaveA 10 Avoiding Hold and Transfer Timeouts and Disconnects A 11 Appendix B Troubleshooting Index Phone Types and Voicemail Features Analog Phones 1 1 Digital Phones 1 2 SIP Phones 7 7 7 1 3 Voicemail 1an tn ma eee ee ee a i em 1 4 Release 2 0 Service Pack 1 W7 vertical Wave Phone User Guide April 2011 Chapter 1 Introduction CHAPTER CONTENTS How To Use This Guide 0 0 cece eee 1 1 Getting Helps mis ae deca eae cote soe ew eee ie
198. t it displayed to callers User name Enter your extension number Password Leave blank Not supported in this version Authorization user name Leave blank Not supported in this version Send outbound via Select domain and then enter the name or IP address of the Wave SIP Server to which this phone is registered as provided by your System Administrator Release 2 0 Service Pack 1 XA vertical Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 5 CounterPath SIP Softphone Under the Topology tab 8 Inthe Port used on your local computer section Select the Manually specify range checkbox Set the range to 5060 5062 Properties of Account1 Account Voicemail Topology Presence Storage Security Advanced Firewall Traversal IP address Discover global address O Use local IP address STUN server Discover server O Use specified server Enable ICE ort used on local computer Manually specify range 5060 XTuNN Use XTunnels 9 Click on the Advanced tab 10 Uncheck Send SIP keep alives 11 Click OK or Apply to save your changes Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Installing and Configuring the eyeBeam SIP Softphone A 6 CounterPath SIP Softphone You are returned to the SIP Accounts window You will see any new SIP account information you added in that window SIP
199. tails about a particular feature see Chapter 3 CALL PARK Directed Park Park call on another line Flash 66 extension Retrieval Retrieve direct parked call 65 extension Self Park Park call on your primary line Flash 64 Retrieval Retrieve self parked call 65 extension or System Park Park call in one of 10 parking slots on Flash 62 another line for retrieval from another phone Retrieval Retrieve system parked call from another 63 slot number extension CALL PICKUP Extension Pickup Answer any ringing extension in your call 75 extension pickup group specifying which ext to answer Group Pickup Answer any ringing extension in your call 74 pickup group CALL RETURN Callback Call back the extension or phone number of 69 the last answered call on your primary line CALL WAITING Answer Answer waiting call and place the current Flash call if any on hold Disable Disable Call Waiting for the next call 70 extension or phone number to dial Reconnect Reconnect with the original call Flash 3 Toggle Toggle between the 2 calls Flash 4 CAMP ON Callback Automatically call back an extension that is Hangup go off hook busy does not answer or forwards you to 76 Voicemail Cancel Cancel Camp on mode 77 CENTREX FEATURES Access features You can use Centrex features only if they are allowed on your system Flash 80 Centrex feature code
200. tances you may see other information in the display Vertical splash screen Appears when you first plug in your phone and each time you restart it Updating Config or New Firmware Appears whenever your phone is being automatically updated Typically updates are scheduled to occur during non business hours but if you see either of these messages allow the update to complete do not unplug your phone No Service or Network Disconnected Contact your System Administrator if you see this message on the display Note If your phone display is blank see Troubleshooting on page B 1 For IP5000 SIP Phones The second line of the SIP phone s LCD display shows both the phone s extension as well as the VoiceMail message count If no messages have been received only the phone s extension is displayed The message count is only displayed when the phone s extension is displayed If the second line of the display is needed for another purpose for example to display a notification message neither the extension or the message count is displayed Release 2 0 Service Pack 1 W vertica Wave Phone User Guide April 2011 Phone Settings 5 26 About Wave SIP Phones Phone Settings Setting Options Pressing the Options button gives you a list of configurable 01 Language OpHOnS 02 Time and Date The first seven options allow you to customize your ph
201. tate on your primary line for retrieval from other phones SIP PHONES To Park a Call at Your Primary Line With a party on the line 1 Press Flash then 64 2 Dial the extension 3 Listen for two beeps 4 Hang up To Retrieve a Parked Call From any phone 1 Listen for the dial tone 2 Press 65 3 Dial the extension DIGITAL PHONES To Park a Call at Your Primary Line With a party on the line 1 Press the pre programmed Self Park button If your phone does not have a programmed Self Park button press Flash then 64 to park a call 2 Listen for two short beeps and hang up If you leave a call parked for a long period of time your phone rings back and PARK is displayed Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Park 3 9 Using Wave Phone Features To Retrieve a Parked Call From any phone Press the pre programmed Self Park button If the phone does not have a Self Park button dial 65 then You can also use the Direct Park button if programmed then dial your extension to retrieve a call parked on your Primary Line ANALOG PHONES To Self Park a Call With a party on the line 1 Press Flash then 64 2 Listen for two beeps 3 Hang up To Retrieve a Self Parked Call 1 Listen for the dial tone 2 Press 65 3 Dial your extension or Press to retrieve a call on your own extension Release 2 0 Service Pack 1 W vertical Wave Phone Us
202. tation Changes Page No 2 0 SP1 04 11 Added steps for Using a Remote Phone 2 11 Added support for the IP 5000 SIP Call Fwd softkey 3 33 Added cross reference to HotDesk feature aka Mobile Extension 3 42 Revised Transfer procedures 3 61 Added new display message for IP 5000 Phone 5 25 2 0 09 10 Exceptions e SIP phone 9112i does not show changes to offhook and speaker 33 mode in ViewPoint e Although the Conf and Xfer softkeys are displayed when SIP Phone 3 24 55i and 57i go off hook conference and transfer are not supported 3 61 when the phone is in the dialing state e For digital phones the 83 command has conditional behavior 3 63 Correction Caller ID Blocking using feature code 67 can only be used 3 18 on Digital Phones it does not apply to SIP or Analog phone models Expanded the description about using the Centrex flash button 3 23 Defined standard behavior for a User Forward button on a digital phone 3 34 Added Mobile Extensions and how to use a remote phone 3 45 Added new SIP phones supported by Wave model 5000i 5 1 Added new Digital phones supported by Wave infinite and Triad 6 1 Executive Display amp Enhanced Non Display models Added DECT Ranger cordless phones supported by Wave 6 2 Added Edge 700 DSS Console up to 5 DSS consoles can be associated 6 9 with a single digital phone provides up to 240 additional buttons Added Phone Relocation feature for most digital phones 6 45 Answer incoming calls manually
203. tem Park button If your phone does not have a programmed System Park button press Flash then 62 to park a call Listen for two short beeps and hang up The display shows the parking slot number where the call is parked Be sure that you remember this number since you need to use it to retrieve the call The System Park red LED remains lit until the parked call is retrieved If you leave a call parked for a long period of time your phone rings back and PARK is displayed Note While a call is parked from your phone and the System Park button s red LED is lit you can query the parking slot of the last call parked from your phone by pressing MENU then the System Park button To Retrieve a Call Parked on the System From any extension 1 2 Press the pre programmed System Park button If your phone does not have a programmed System Park button dial 63 Dial the parking slot number at which the call was parked ANALOG PHONES To System Park a Call With a party on the line 1 2 3 Press Flash then 62 Listen for two beeps Hang up Or With a party on the line press Flash then 6 Listen to the system prompt for the slot number Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Pickup 3 12 Using Wave Phone Features To Retrieve a System Parked Call 1 Listen for the dial tone 2 Press 63 3 Dial the appropriate slot number Call Pickup You can pick
204. tening options see Listening Options on page 4 6 or Press 2 to go to the next saved message Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Listening to and Managing Messages 4 6 Using Voicemail Listening to Deleted Messages from the current session only If you have deleted messages during the current session without exiting voicemail you can recall listen to them Once you recall them you can treat them as you would a new or saved message that is you can use any of the Listening Options on page 4 6 Note You cannot access deleted messages from any previous sessions That is if you have deleted a message and exited voicemail that message can no longer be recalled It is permanently deleted While still in the current voicemail session 1 Press 5to listen to the first deleted message 2 Press one of the designated option numbers to access other listening options see Listening Options on page 4 6 or 3 Press 2to go to the next deleted message Listening Options Use the options below when listening to new saved or recently deleted messages Saving a Message During a message or as soon as it has finished playing Press 6 to save the current message Replaying a Message During a message or as soon as it has finished playing Press 7 to replay the current message Note Each time you press 1 the message replay from the beginning Skipping a Message
205. tension number Press 7 to accept the entry or Press 2 to change the entry then repeat from step 6 above To Use an External Number After you complete steps 1 through 4 above 5 6 Press 3 Enter the external number IMPORTANT You will need to include any access number such as 9 and any long distance numbers such as 1 and the area code if applicable Press to hear your entry repeated Press 7 to accept the entry or Press 2 to change the entry then repeat from step 6 above Setting Your Status Commands This feature is only available on systems using special call rules and works in a variety of ways depending upon how those rules are set up Contact your System Administrator for details as to how the status commands affect your phone and calls Once you are familiar with how Status Commands will behave you can set your status commands on your phone by following the procedure below 1 2 3 4 Log into your account Press 6 to access Account Preferences Press 7 to access Status Commands and hear the currently set status Set the Status option as needed From the Status Commands menu Press 7 to set your status to Available Press 2 to set your status to Do Not Disturb Press 3 to set your status to In a Meeting Press 4 to set your status to Out of the Office Release 2 0 Service Pack 1 W vertica Wave Phone User Guide April 2011 Using Visual Voicemail digital phones only
206. that when your phone is off hook the handset and headset levels will remain at the previous level Note This feature is sometimes called Volume Ring Override Setting the Ring Volume and Tone To Adjust the Ring Volume On an idle phone Press VOLUME up or down keys to adjust the ring volume as needed You will hear a short ring that allows you to hear the current ring volume The volume level will also appear on the display To Set the Ring Tone On an idle phone 1 2 3 4 Press the MENU softkey on the display Press NEXT until RING appears Press the sofkey under RING Press the VOLUME up or down keys to adjust the ring tone as needed You will hear a short ring for each tone so that you can decide which one you want to use or On an Edge 700 phone Use the softkeys to change the ring tone as needed You will hear a short ring for each tone so that you can decide which one you want to use Press DONE or SPEAKER to save the setting Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Digital Phone Feature Codes 6 44 Digital Phone Feature Codes About Wave Digital Phones The following table lists the feature codes available from your digital phone For other features you use the buttons on your phone For details about a particular feature see Chapter 3 IMPORTANT Each of the features described below may have a fixed or programmable button that may be used instead
207. the call is then treated exactly as if you weren t answering your phone at all OR Press 3 to send to voicemail and monitor Note This option is similar to pressing 2 except that it allows you to listen in on the caller as he she leaves a message This option is like sending a call to voicemail and then using Listen softkey on digital phone OR Press 4 to establish a conference with the current call Note This prompt and feature is only available on call waiting calls The prompt for this option mentions that if you hang up the caller will be sent to voicemail However if your phone is set up with another forward option when there is no answer at your phone that will be the action the phone will take Answering Wave Calls at a Remote Number Once you set your Wave phone to forward to a remote number you can use the Wave telephone commands just as if the remote phone were a Wave station Be sure to substitute for Flash when using the telephone commands at a remote phone Also to terminate a call without hanging up dial 3 Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Switching Between Calls 2 8 Basic Operation Switching Between Calls You can switch or toggle between calls that you have on hold You can answer calls make calls and transfer calls without losing other calls by using the Hold feature to switch between the various calls To Switch Toggle from Your Current Call to a
208. the prompts to enter the location and the name to be assigned to the button When Number appears on the screen 4 Press Save Repeat The number stored at that button will be copied into the AutoDial numbers Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Shift Edge and Impact Phone Models Only 3 56 Using Wave Phone Features Shift Edge and Impact Phone Models Only The SHIFT button allows you to use programmable keys as AutoDial keys Hint If no keys are pressed the phone will automatically exit the shift mode after 5 seconds Using the Shift Feature D DIGITAL PHONES To Use the Shift Feature Keys 1 Press SHIFT 2 Press the feature button associated with the AutoDial number you want to call Silent Monitor Silent Monitor allows a supervisor to monitor an agent call without either the agent or the caller knowing that the call is being monitored The supervisor hears both sides of the call but cannot speak to either the agent or the caller This feature requires that the supervisor s phone have a programmed Silent Monitor button and that the extension to be monitored has Silent Monitoring enabled WARNING Most states have laws requiring businesses to inform both their employees and their customers that calls may be monitored This feature requires a license button which will be issued at no charge upon request to your Vertical Communications reseller Using Silent Monitor Superviso
209. these additional buttons would be if an assistant is responsible for listening to his her boss s voicemail or a supervisor is responsible for retrieving voicemail messages for a department and so forth Access a second level of AutoDial buttons Reconnect or toggle between calls on hold during call transfer and when creating conference calls Also while dialing pressing this button once will erase the last dialed digit and pressing it twice will clear all the dialed digits Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Switch to Speaker mode to hear a caller instead of holding the handset Prevent the distant party from hearing any conversation at your end Place a call on hold and keep the party connected while you hang up the handset or use other phone features Speak to a caller when using the speaker instead of holding the handset Place a call to the last phone number you dialed from your phone Decrease the loudness of the speaker or handset while on a call Increase the loudness of the speaker or handset while on a call Release 2 0 Service Pack 1 AX verticar Wave Phone User Guide April 2011 Impact SCS 8324 24 button 6 18 About Wave Digital Phones Impact SCS 8324 24 button 3 Speaker located under the handset 4 Display 2 Handset 5 Three Softkeys 1 Headset auxiliary Jack not progr
210. through the selected list to find the name and number that you wish to save to your speed dial Press the programmable button to which you want to assign the speed dial number If the name is displayed with the number both are saved to the speed dial Press Save to finish Hint It s a good idea to label the newly programmed button so that you know what speed dial number is assigned to what button Dialing a Speed Dial Number To Use a Programmed Speed Dial Number 1 Pick up the handset or press sf ERM on models 9133i and all Aastra Series 5 models Press the pre programmed button assigned to the speed dial number you want to dial Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Speed Dial 3 58 Using Wave Phone Features Using System Speed Dial D A Depending on the feature button s programming System Speed Dial may work in one of three ways System Speed Dial The System Dial button programming does not contain an index and the Preview option is not selected System Speed Dial with a programmed number The System Dial button is programmed with a default index to use The index number consists of a three digit number that represents an actual phone number to be dialed System Speed Dial with dialing preview phone models with displays only The System Dial button is programmed with the Preview option selected If a default index is programmed the browsing of the l
211. tion Status Display 8 Six Softkeys M 9 Four Line Appearance Buttons 10 Speaker Headse 11 Mute 19 Volume Down 18 Volume Up 13 Scroll amp Select 14 Goodbye 20 Headset Auxiliary Jack k j ree 12 Microphone Opening located behind front panel i7 Redil located under the front panel Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Aastra SIP Phone 55i 5 20 About Wave SIP Phones Feature Keys amp Functions Feature Used to 1 Speaker Hear the other party during a call without using the handset or headset Speaker Mode 2 Handset Answer or place an internal or external call Flash Button Access various functions and work with feature codes 4 Pre programmed Button View information about the status of various features such as Flash Trans and 10 11 12 13 14 15 16 17 18 19 Volume Down EJ Button 20 Display Message Waiting Light Pre programmed PGM Buttons 5 Call and Station Status Display Softkeys 6 Line Appearance Buttons Four Speaker Headset Button Mute amp Button Microphone Scroll and Select Buttons Goodbye Button Options Button ome Hold Button Redial Button g Volume Up QI Button Headset auxiliary Jack so forth see item 6 below See your System Administrator for details Indicate when you have a new voicemail message Access specific features programmed for your phone
212. ton because a Call Appearance button shows the call status on the phone s display while a Call Waiting button does not Also once connected you can move easily between calls by pressing the associated Call Appearance buttons Mute This feature allows you to prevent the caller at the distant end to hear anything through your microphone or handset during a call Note If the Mute is enabled on via the speaker it will be disabled off if you lift the handset Muting a Call S D SIP amp DIGITAL PHONES To Mute a Call While on a call Press MUTE amp to mute the microphone or handset The MUTE LED is solid red You can hear the other party but the other party cannot hear you Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Mute 3 49 Using Wave Phone Features To Speak to Your Caller Press MUTE amp again The MUTE LED will be cleared Night Answer By using the Night Answer feature you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination Your System Administrator can configure any on or off premise phone number as the destination Setting Night Answer ALL SIP amp ANALOG PHONES To Turn on the Night Answer Service Press 85 To Turn off the Night Answer Service Press 86 DIGITAL PHONES To Turn off the Night Answer Service Press the pre programmed Night Answer
213. tons 1 Handset 2 Speaker located under the handset 6 FLASH 7 TRANS 8 SPEED 9 CONF 10 msG_ 11 FWD 12 MUTE 13 CAMP ON 14 ON OFF 15 HOLD 18 VOLUME down up 16 Microphone 17 HPT Release 2 0 Service Pack 1 X vertical Wave Phone User Guide April 2011 infinite Executive and Enhanced Phones 12 button 6 23 About Wave Digital Phones Feature Keys amp Functions Feature Used to 1 Handset Answer or place an internal or external call 2 Speaker Hear the other party during a call without using the handset or headset Speaker Mode Message Wait Light Indicate when you have a new voicemail message 4 Display View information re the options and status of your phone Executive model 10 11 12 13 14 15 16 17 18 Pre programmed PGM Buttons 12 FLASH Button TRANS Button Sys SPEED Button CONF Button MSG Button FWD Button MUTE Button CAMP ON Button ON OFF Speaker Button HOLD Button Microphone HTP not supported VOLUME Up Down Buttons Perform special phone functions pre programmed by the System Administrator Access many of the features of this phone such as when making calls transferring calls or putting calls on hold Refer to the Feature Code Guide at the end of this chapter Place a call on hold while you dial the destination extension number when transferring calls or creating conference calls Access dial
214. trator SYMPTOM SOLUTION Why is the display on my phone blank Ensure that power is being provided to your phone If your network does not provide inline power over Ethernet your System Administrator can obtain an additional accessory the Vertical PoE Power over Ethernet inline power supply that provides power over Ethernet locally to your phone Contact your System Administrator for assistance and more information My display shows No Service or Network Disconnected What should do No Service indicates that your user account may not have been set up correctly See your System Administrator for assistance Network Disconnected indicates that your phone is not correctly connected to the network The phone also displays the default time and date of 12 00AM Jan Ist 2000 Make sure that all phone connections are secure and that the phone has been installed appropriately contact your System Administrator Why do all ncoming calls show up in my Missed Call list on my SIP phone This is not a bug it is consideraded normal behavior when using ViewPoint to answer calls on Vertical or Aastra SIP phones Suggestion answer incoming calls manually using the handset headset or speakerphone Why can t I get dial tone on my phone Check that all phone connections are secure and that the phone has been installed appropriately contact your System Administrator Why doesn t my ph
215. up a call on any extension within your call pickup group If the line button you use to pick up a call is not part of a call pickup group you cannot pick up calls on lines that belong to a call pickup group There are two types of Call Pickup Extension Pickup and Group Pickup Note Extension and Group Pickup groups are configured by the System Administrator Extension Pickup ALL Extension Pickup allows you to answer any ringing primary or secondary line in your call pickup group SIP PHONES To Answer a Specific Extension 1 Press the pre programmed Pickup button If your phone does not have a programmed Extn Pickup button dial 75 2 Dial the extension number of the ringing station Note An extension number may be programmed on the Extn Pickup button to provide directed pickup for a specific extension 3 Speak to the caller DIGITAL PHONES To Answer a Specific Extension 1 Press the pre programmed Extn Pickup button If your phone does not have a programmed Extn Pickup button dial 75 2 Dial the extension number of the ringing station Note An extension number may be programmed on the Extn Pickup button to provide directed pickup for a specific extension 3 Speak to the caller Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Pickup 3 13 Using Wave Phone Features ANALOG PHONES To Answer a Specific Extension 1 Listen for the dial tone then press 75 2 Dial the extension
216. up group CALL RETURN Callback Call back the extension or phone number of 69 the last answered call on your primary line CALL WAITING Deactivate Disable Call Waiting for the next call 70 extension or phone number to dial CONFERENCE Connect Party Add party to conference Flash 71 Reconnect to Conf Return to conf if a member is not available 72 DO NOT DISTURB Set Mode Set Do Not Disturb mode 41 Cancel Cancel Do Not Disturb mode 42 Release 2 0 Service Pack 1 A verticau Wave Phone User Guide April 2011 SIP Phone Feature Codes 5 30 FORWARD CALLS Forward About Wave SIP Phones Forward to Extension or External Number from your own phone 43 extension or phone number Note Forwarding to an external number may require that yo u enter an access code or password See your System Administrator to see if this applies to you Cancel Cancel call forwarding 44 HOLD Initiate Place active call on hold Flash NIGHT ANSWER Activate Redirect all calls to a pre configured 85 destination Deactivate Cancel Night Answer 86 PAGE System Page Make a page to the public address system 11 and all the phone speakers on your system Zone Page Make a page to a specific zone group of phones 12 zone number SUPERVISE CALLS Note Supervise Call that command and the user is configured to allow supervisio commands are available only if you have permission to u
217. up the phone to answer the call 2 Press to access the Wave phone commands to handle the call Using commands from a remote phone The following commands are available if you are using a mobile extension Some commands are only available if you are an agent in a Contact Center queue Feature Press Description Station ID 00 Identifies the station ID assigned to your phone Page 11 Pages all phones with speakers Call as Queue 14 queue extension Contact Center agents Sets outbound caller ID to the specified queue s name and extension for all subsequent calls Press 14 to revert to calling as yourself Set Personal Status to 50 All calls ring through to you according to your Available current call forwarding routing list and othersettings Set Personal Status to 51 Contact Center agents Makes you available to start Available Queue Only taking queue calls Non queue calls are sent directly to your voicemail Set Personal Status to 52 Contact Center agents Makes you unavailable at Available Non Queue the end of your shift Non queue calls still ring your phone Set Personal Status to 53 Contact Center agents Puts you on a break during On Break your shift While this status is selected the queue does not send calls to you Terminate wrap up time 54 Contact Center agents Terminates your wrap up time early and marks you as ready to take queue calls again Release 2 0 Service Pack 1 W
218. when using Vertical SIP phones B 1 Added settings to configure 5000i SIP phones manually in B 1 Troubleshooting section Release 2 0 Service Pack 1 vertical Wave Phone User Guide April 2011 Revision History Release Date Documentation Changes Page No 1 5 SP3 09 09 Simplified formatting styles throughout to make the document easier to read Added note about displaying Call History information if all of your calls 3 5 come in and out via line appearances you never use your primary line Correction If you enable Do Not Disturb while your primary line is 3 31 ringing the call is transferred to your No Answer forwarding destination Added note about verifying Bluetooth device compatibility 3 38 1 5 SP3 09 09 Expanded note about using the Flash button on a SIP phone to place a 3 40 call on temporary hold A digital phone user can now transfer a call directly to a user s 3 64 voicemail even if a Transfer to Voice Mail feature button has not been configured on their phone A SIP phone user can now transfer a call directly to a user s voicemail 3 64 Added information using the Voicecall feature on SIP and digital 3 67 phones Added step to section Sending a Message describing how to send a 4 11 voice message to a Voice Mail Distribution Group Added section Using the 480i CT and 9480i CT SIP Phone Hand Set 5 8 vs Base Station to describe expected behavior when using the
219. your authorization code 2 Enter your authorization code then press Auto Dial allows you to dial frequently used phone numbers with one button press You can also use your Auto Dial keys to dial digits while a call is connected Note Not all phone types offer this feature The Auto Dial feature can only be programmed using Admin for the Vodavi Infinite Triad phones Programming Editing and Using an Auto Dial Button D DIGITAL PHONES Note Not all keys are programmable so you should first query the current programming To do so press MENU then the appropriate button See Using the Query Feature phone models with displays only on page 3 66 to find an available button Once you locate a button that you want to program follow the steps below to program it See also Storing the Saved Number as an Auto Dial on page 3 55 To Program an Auto Dial Button 1 Choose the button you want to program From an idle phone 2 Press the MENU softkey on the display 3 Press NEXT until PROG appears then press the corresponding softkey Release 2 0 Service Pack 1 W vertical Wave Phone User Guide April 2011 Call Appearance 3 4 OoNOoasr 10 Using Wave Phone Features Press the ADIAL softkey Press the button you want to use for the Auto Dial see step 1 above Use the keypad to enter the name you want to assign to this button Press Next when the name is entered Enter the number you want to assign t

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