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SD260 Printer User Manual

1. Click OK to clear the message 506 A card is currently processing The printer is busy processing an interactive job The card will be canceled Wait until the current card is complete and then try again Click OK to clear the message 507 The printer is unlocked The printer must be locked to print To complete the current card make sure that all access doors are closed securely and locked Click OK to clear the message or click Cancel to cancel the card 508 The printer is shutting down The printer is shutting down or resetting The card will be canceled When printer is powered back on try again Click OK to clear the message 509 The printer is offline or susoended The printer must be online to print To complete the current card press the printer s USER button until the printer returns to the Readystate Click OK to clear the message or click Cancel to cancel the card 66 Troubleshooting 510 The printer is unlocked The printer must be locked to resume printing Make sure that all access doors are closed securely and locked Click OK to clear the message or click Cancel to cancel the card Driver SDK Messages The following messages are issued if you are using the Card Printer Driver Software Development Kit SDK to define your card printing The messages display in a message box on the PC that issued the card print job These messages do not display on the printer LCD panel 511 Cannot loek or unlock the printe
2. 153 Insert same card side 2 Up 1 Take the card from the printer and turn it over end to end so side 2 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 170 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 171 Insert same card side 1 up 1 Take the card from the printer and turn it over end to end so side 1 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 172 Insert cleaning card 1 Insert cleaning card 2 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the cleaning card 173 Improper shutdown Always use the power button to power off the printer Click OK in the message box to clear the message 64 Troubleshooting Driver Only Messages The following messages are issued by the Card Printer Driver and display in a message box on the PC that sent the card print job These messages do not display on the printer LCD panel 500 The print
3. Follow the instructions for your software Capture the photo for the card if necessary Click the Print button to send the card to the printer At the printer insert a card in the single feed slot if necessary Print from Other Software 24 l Open the software application and select the card printer as the current printer Use Page Setup to select the ISO ID 1 page size or set the page size to 2 13 x 3 38 in Set the margins to O zero or zed Select an orientation portrait or landscape Create the card design A Add graphics such as a company logo or background Add a photo C Add text information such as name FSE address or employee number MB ame eN ab en l ek de mE nt DE Mi EZ For information about additional card features refer to Elements of Card Design in your printer s Installation and Administrator s Guide Printing Cards 6 Click Print to send the card to the printer 7 At the printer insert a card in the single feed slot if necessary HINTS amp TIPS e The printer can receive card jobs from more than one PC It prints cards in the order they are received e Orient all cards the same way e Do not touch the card surface to be printed Handle cards by their edges or wear gloves SD CD Series Card Printers User s Guide 25 26 Printing Cards Chapter 5 System Maintenance Clean the Pnnter The printer performs best when it is cleane
4. 173 Improper shutdown 64 Driver Only Messages 65 500 The printer is not available 65 501 The printer connection was lost 65 502 The card data is missing or is not usable 65 504 The card data is missing or is not usable 65 505 USB communication issue 66 506 A card Is currently processing 66 507 The printer is unlocked 66 508 The printer is shutting down 66 509 The printer is offline or suspended 66 510 The printer is unlocked 67 Driver SDK Messages 67 511 Cannot lock or unlock the printer Locks are not installed 67 512 Cannot lock or unlock the printer The password is incorrect or invalid 67 513 Cannot lock or unlock the printer The printer is busy 67 514 Cannot lock or unlock the printer The cover is open 67 515 Failed to lock or unlock the printer The locks did not function 67 Chapter 1 Introduc ton About this Manual This manual provides user information for the SD and CD Series Card Printers The manual includes e An overview of printer components and options and a description of the system label e How to use the printer including how to power the printer on and off how to use the front panel and LCD menus card processing basics how to print a test card and how to load and replace supplies e How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for printin
5. Setting Menu in the Installation and Administrators Guide Make sure that the application is using the selected encoding format for the track If the application and track are set to the same format and the message appears repeatedly contact the application provider for assistance Check the type of magnetic stripe option in the printer If the printer label indicates a 3 track ISO module you can send data for tracks 1 2 and 3 If the printer label indicates a single track JIS module you can send data for track 1 The magnetic stripe option and cards must be capable of accepting and encoding each track of data the card production software sends Use Advanced Troubleshooting Tools The Printer Manager provides access to card design settings and additional troubleshooting tools Refer to Printer Manager in the printer s Installation and Administrator s Guide for more information Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider 50 Troubleshooting Card Jams The card did not reach the position for the next action such as printing or ejecting the card You usually can resolve the error by pressing the USER button so that the printer displays Ready If the error persists do the following to remove the card from the printer P 2 Remove the print ribbon cartridge 3 Turn the manual advance knob to move the jammed card until it is accessible f
6. Use the POWER button to power off and power on the printer All lights show steady amber while the printer powers on To power off the printer press the button for 1 to 2 seconds until the printer begins shutting down To power off the printer while it is processing cards press the button for 2 or more seconds Card jobs in the printer are not completed 12 Using the System LCD Panel Menus The LCD panel shows the printer s menus and displays printer messages or conditions Refer to Respond to Messages on page 55 for more information Main Menu Maintenance Cleaning Card Test Card Serial Number e Wi The menu system has four major dri branches Network Status Ribbon Type e Use the Maintenance menu to USB IP Address run a cleaning card or a test Network card Speaker Configuration LCD Backlight OpenCard e Use the Status menu to see settings and data about the printer K Power Menu Magstnpe Language e Use the Configuration menu to change settings Enable Disable PTA IGN i Tat de e Use the Activate menu to enable or disable secure features of the printer Q Use the Activate menu only during installation or removal of the system HINTS amp Tips e You can access the menu system when Ready displays on Line 1 of the LCD panel e The printer returns to the Ready status after two minutes of no activity Changes not applied are lost Card Counters Magstri
7. areas All color printing is darker than intended Probable Cause The card s images or large blocks of color include very dark areas The printhead is not aligned correctly Color adjustment is too dark Using different card stock changes the appearance of orinted cards Solution Change the design to use smaller areas of dark color Contact your service provider Change the color adjustment settings The monochrome printing has flaws Problem Text has broken partly printed characters Printing is uneven or is missing in some areas A black and white image prints using the color panels 48 Probable Cause The monochrome K power setting is balanced to print both fine text and bar codes The text is formatted to print with color and the card is being printed with monochrome ribbon The monochrome K power setting is too low The cards require a different setting The Windows Picture Print Wizard or Picture and Fax Viewer is printing the file Many applications use the Windows tool to preview and print graphics The tool does not render to true black and white Solution If the card does not include a bar code increase the monochrome intensity If the card includes fine text and bar codes change the text to improve printing Refer to Monochrome Printing in the printer s Installation and Administrators Guide Contact your service provider Format
8. cards in the input hopper it indicates that the printer s configured cleaning count has been reached and it is time to clean the printer 32 System Maintenance Optional Multi Hopper Cleaning a printer equipped with the optional multi card hopper involves two steps cleaning the printer and cleaning the hopper rollers Prepare the Printer for Cleaning 1 Power on the printer 2 Unlock the printer and open the printer supplies access door 3 Open the printer cover and remove the print ribbon cartridge 4 Remove the cleaning sleeve from the ribbon cartridge The ribbon must remain installed on the ribbon cartridge 5 Replace the ribbon cartridge in the printer and close the cover 6 Open the multi hopper door and remove any unprinted cards Open the cleaning card package remove the cards and insert the cleaning cards into the hoppers Plan to run the cleaning cards immediately The cleaning cards dry out if they are out of the package for more than a few minutes 8 Close the multi hopper door and lock the printer SD CD Series Card Printers User s Guide 33 Clean the Printer 34 Press the USER button Suspended displays on line 1 of the LCD panel Press the ENTER key Pee Menu available wHA Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu ye gt Maintenance a 6 A Cleaning Card displays on line 2 of the LCD p
9. cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice for Canada This Device complies with Industry Canada License exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence s Son fonctionnement est soumis aux deux conditions suivantes 1 ce dispositif ne peut causer des interf rences et 2 cet appareil doit accepter toute interf rence y compris les interf rences qui peuvent causer un mauvais fonctionnement du dispositif Notice for Europe The EU Declaration of Conformity can be found on Datacard com We hereby certify that this printer complies with EMC Directive2004 108 EC R amp TTE Directive 1999 5 EC and the EU RoHS Directive EU Directive 2011 65 EC This printer conforms to Class A of EN 55022 and to EN 301 489 5 Operation of this equipment ina residential environment may possibly cause interference In the event of interference the users at t
10. eni a SD CD Series Card Printers User s Guide 53 Messages from the XPS Card Printer Driver on the PC The Card Printer Driver displays the same messages as those on the printer LCD panel The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions Click the appropriate button in the message box to clear the message Messages display on the PC that sent the card print job If you cancel a job at the printer the message is removed from the PC Any additional messages for the canceled job for example for a broken ribbon do not display on the PC Messages might be in the background behind the application sending the card On some operating systems the message appears in the status bar Click the blinking Explorer folder icon in the status bar to open the message If more than one message was issued the next message displays after you close the current message If there is more than one card printer installed on the PC messages display one at a time The title bar of each message shows the printer name If there is more than one card printer installed on the PC and each has issued errors the printer driver displays the messages received even if you cleared the error at the printer The driver can issue messages that do not display on the printer LCD panel Refer to Driver Only Messages on page 65 and Driver SDK Messages on page 6
11. for a specific purpose and the cards must meet requirements Equipment The system can include 1 APC with software to support the printer such as e The XPS Card Printer Driver for Windows e D software designed specifically to capture format and save the data for cards e Aretail application such as Microsoft Word or Adobe Photoshop SD CD Series Card Printers User s Guide 11 2 Capture devices such as e A digital camera connected to the PC to take photos for ID badges and other cards e A signature capture pad or fingerprint reader 3 The printer with supplies and a facility power source 4 Adata connection between the printer and PC which can be a USB connection or a network connection Do not use both with one printer Tasks and Users Typical roles in a card production system include e The operator who makes cards loads supplies and handles minor problems such as card jams e The system administrator who sets up the card printer and other hardware sets up card designs configures card production software and identifies the best use of the card printer in the organization Printer Controls The front panel of the printer provides the controls for operating the printer The front panel controls are described in the following sections LCD Panel Status Lights Ribbon Cards Power Button User Light amp Down Up Enter User Button Arrow Arrow Power Button
12. input hopper Press the USER button on the printer In the message box click OK or click Cancel to cancel the card 113 Close cover to continue The printer cover must be closed to print Push down on the cover to latch it Press the USER button on the printer In the message box click OK or click Cancel to cancel the card HINTS amp TIPS Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer 114 Cover opened during job The printer cover was opened while printing Push down on the cover to latch it Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card HINTS amp TIPS Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer SD CD Series Card Printers User s Guide 59 116 Magstripe not available The printer does not have a magnetic stripe option The card will be canceled Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed Press the USER button on the printer or click OK in the message box to clear the message HINTS amp Tips To remove magnetic stripe data you or your system administrator may need to e Clear a check box in the card production application e Change the font from Mag Track X XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to Magstripe F
13. text to print black so the text is not dithered Increase the monochrome intensity Find a balance between printing all card data and causing wrinkles Use another application such as ID software or Microsoft Word to create the card Troubleshooting Magnetic Stipe Problems To begin troubleshooting a magnetic stripe problem first print a magnetic stripe test card from the Printer Manager or the driver For the steps to follow refer to the Printer Manager section of the printer s Installation and Administrator s Guide or Printing a Driver Sample Card in the card printer s Driver Guide The printer uses the coercivity set using the LCD panel or the Printer Manager and the data format set using the Printer Manager Problem Cards are not loaded correctly Cards do not have a magnetic stripe The card has dirt or damage on the magnetic stripe The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected Message 105 displays The magnetic stripe on the card is high coercivity material and the Low Coercivity setting is selected The data for this job includes characters not allowed by the magnetic stripe format selected for the track SD CD Series Card Printers User s Guide Solution Load cards with the magnetic stripe down and toward the right side of the printer Refer fo Load Cards on page 18 Load magnetic stripe cards in the inp
14. 7 for a list of these messages Messages from Printer Manager The Printer Manager issues messages that display in a web browser window Click Continue in Printer Manager to continue working with the printer Refer to Printer Manager in your printer s Installation and Administrators Guide Other Messages 54 The card production application you use also may display messages Other printers can cause messages if more than one model of card printer is installed Troubleshooting Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message box displayed by the Card Printer Driver on the PC Printer Messages The following messages display on the printer LCD panel and in a message box on the PC that issued the card print job when you use the Card Printer Driver 100 Request not supported The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK in the message box to clear the message 101 Job could not complete The card took too much time to complete The card will be canceled Press the USER button on the printer or click OK in the message box to clear the message 102 C
15. Datacard Datacard SD CD Senes Card Printers Users Guide April 2013 Part No 527248 001 Rev C Notice Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk Proprietary Notice All drawings and information herein are the property of DataCard Corporation All unauthorized use and reproduction is prohibited Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries SD and CD are trademarks of DataCard Corporation Windows is a registered trademark of Microsoft Corporation All other product names are the property of their respective owners Datacard Group 11111 Bren Road West Minnetonka MN 55343 9015 Phone 952 933 1223 Fax 952 933 7971 www datacard com 2012 2013 DataCard Corporation All rights reserved Printed in the United States of America Compliance Statements Liability Statement Safety The WARNING and CAUTION labels have been placed on the equipment for your safety Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair in contravention of this document is at your own risk All Datacard products are built to strict safety specifications in accordance with CSA UL60950 1 requiremen
16. Duplex Option System Label Chapter 3 Using the System How the Card Travels Card Printer System Overview Equipment Tasks and Users Printer Controls Power Button LCD Panel Menus User Button and Light Down Arrow Up Arrow and Enter Key Ribbon Light Card Light Retneve the Pnnter IP Address Printa Test Card Load and Replace Supplies Load Cards Single Hopper Optional Multi Card Hopper Load the Print Ribbon Load the Cleaning Sleeve Install the Ribbon Cartridge Chapter 4 Printing Cards Before Starting to Print Print Cards Print from ID Software Print from Other Software Chapter 5 System Maintenance Clean the Printer Clean the Printhead Run a Cleaning Card Single Hopper CONA OKRWW PRP ND N me esd es se mk S sosoo bunnan ror Ne bhh ROD NO IN S68NN Optional Multi Hopper 33 Prepare the Printer for Cleaning 33 Clean the Printer 34 Clean the Hopper Rollers 35 Prepare the Printer for Use 36 Chapter 6 Troubleshooting 37 Locate a Problem Within the Card Production System 38 Locate a Problem with Basic Printer Functions 39 Installation Problems 40 USB Installation Troubleshooting 4 Network Installation Troubleshooting 42 Driver Problems 42 The card printer driver does not detect the network connected printer 43 The card printer driver does not detect the USB connected printer 43 Driver status or Windows print queue does not provide expected data 44 Card Appearance 44 Something did not print 45 Printing in
17. F D E 3 Press the down arrow key until IP Address displays on line 2 4 Press ENTER to display the IP address Record the IP address 5 Press ENTER to return to the Network Status menu Subnet Mask displays on line 2 6 Press ENTER to display the subnet mask Record it if necessary Press ENTER to enter the Status menu Press the USER button to suspend the printer Press the ENTER key to enter the menu system Press the down arrow to display Status on line 2 Press the down arrow key until Network Status displays on line 2 Press ENTER to display the Network Status menu es _ Using the System Press ENTER to return to the Network Status menu Gateway Address displays on line 2 Press ENTER to display the gateway address Record it if necessary Press ENTER to return to the Network menu Press the down arrow key to scroll to Bat on line 2 Press ENTER Then press the USER button to return the printer to Ready The USER button glows green Printa Test Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working l Begin with the printer Ready The User button shows steady green Press the User button to display Suspended on Line 1 of the LCD panel Press ENTER to enter the menu system Press ENTER to enter the Maintenance menu Press the down arrow until Test Card displays on Line 2 W
18. Message 500 appears after you send a card to print SD CD Series Card Printers User s Guide Solution Make sure that you use the same type of data cable USB or network that was used when the orinter was installed You cannot switch the type of data cable after installation Make sure that both ends of the data cable are connected Replace a defective USB cable if needed 43 Driver status or Windows print queue does not provide expected data Problem The Driver Sample Card or magnetic stripe test cards do not print The Ribbon Low light on the printer and the driver status do not match A print job disappears from the print queue but does not print Card Appearance Solution Check the following Enable bidirectional support must be selected on Printer Properties gt Ports tab to allow printing from the Card Printer Driver If Print directly to printeris selected in the Printer Properties gt Advanced tab clear the selection to allow printing of the driver sample cards The percentage of ribbon remaining that causes the printer Ribbon Low light can be set using the Printer Manager FrontPanel printer setting The driver displays the actual percentage of ribbon remaining and cannot be changed As a result the indicators may not be in agreement The printer USB cable was disconnected after the application sent the job Reconnect the cable and try the job again Card appearance problems
19. anel Press the ENTER key to enter the Cleaning Card menu Start displays on line 2 of the LCD panel Press the ENTER key to start the cleaning process Pay gt Start a se H System Maintenance Insert cleaning card displays on the LCD panel Press the User button to start the cleaning cycle The printer picks the cleaning card from hopper 2 and moves it through the printer several times The used card is placed in the reject card tray The printer returns to Readywhen the cleaning cycle completes Clean the Hopper Rollers 1 Access the LCD menu system and enter the Geaning Card menu 2 Select the hoppers for cleaning A Press the down arrow key until Hopper displays on line 2 of the LCD panel B Press the ENTER key to enter the Hopper menu C Press the down arrow key and choose Allto clean hoppers H1 H3 H4 H5 and H6 Or continue pressing down to select hoppers 1 through 6 to clean a hopper individually 3 Press the ENTER key to start the cleaning process The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers The printer returns to Readywhen the cleaning cycle completes SD CD Series Card Printers User s Guide 35 Prepare the Printer for Use l f 6 4 Unlock the printer and open the multi hopper door Remove the used cleaning cards from the hoppers Replace the unprinte
20. ard 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card HINTS amp Tips e The card might not match printer settings or the data sent e Ask the system administrator to verify that the card the data and the printer settings match 107 Magstripe read data error The printer failed to read the magnetic stripe data from the card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer or click OK in the message box to clear the message HINTS amp TIPS e The data might use a different format than the current printer setting e Ask the system administrator to verify that the card data and printer settings match SD CD Series Card Printers User s Guide 57 108 Magstripe read no data The printer did not find any magnetic stripe data on card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer or click OK in the message box to clear the message HINTS amp Tips e The card might have b
21. ard not in position The card is not positioned in the printer correctly 1 Open the printer and remove the ribbon cartridge 2 Turn the knob to remove the card 3 Replace the ribbon cartridge and close the printer Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card SD CD Series Card Printers User s Guide 55 103 Printer problem The printer had an error The card will be canceled Press the printer POWER button to power off the printer 2 Press the POWER button again to power on the printer Click OK in the message box to clear the message 104 Critical problem The printer had a serious error The card will be canceled 1 Press the printer POWER button to power off the printer 2 Request service The system must remain powered off Click OK in the message box to clear the message 105 Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might have been turned the wrong way e The card might not have a magnetic stripe 56 Troubleshooting 106 Magstripe data not found The printer did not find magnetic stripe data on c
22. ation Troubleshooting Problem The network cable is loose The Status page of Printer Properties shows the printer is not available but the printer shows Ready on the LCD panel The printer is not configured with the correct network address Dnver Problems Solution Reconnect the data cable to the network port and the printer Restart the printer Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communication link Suggestions Check the computer to network connection by accessing a network resource such as a network drive The network administrator can check communication between a server and the printer e Make sure that the user is logged in to the network Make sure that the server name or IP address is entered in the Port Settings or Configure Port dialog box on the computer For more information on retrieving the printer s IP address refer to Retrieve the Printer IP Address on page 16 Make sure that Ready displays on the printer s LCD panel The Card Printer Driver and printer can have the following communication problems e The card printer driver does not detect the network connected printer on page 43 e The card printer driver does not detect the USB connected printer on page 43 e Driver status or Windows print queue does not provide expected data on page 44 42 Troubleshooting The card printer
23. can be caused by many different factors Click the link below that best describes the card appearance issue on the printed card 44 Something did not print on page 45 Printing includes unexpected data on page 45 The color printing has flaws on page 46 The printing is too light on page 47 The printing is too dark on page 48 The monochrome printing has flaws on page 48 Troubleshooting Something did not print Problem Probable Cause Solution Nothing is printed on The Disable Printing Open the Preferences gt Layout gt the card option in the Card Advanced tab and change Disable Printer Driver is set to All Printing to Off Front or Back The print ribbon is Remove the print ribbon and install it loaded incorrectly correctly The page size was not Use your card production application to set to ISO ID 1 access the printer s print setup and select ISO ID 1 for the page size The correct page size is available after choosing the printer Color printing on top of The black panel of the The printer uses the print ribbon panels in a black background ribbon is printing over sequence the Y panel prints first then M does not appear on the color panels and so on The black panel of the print the card ribbon is used last and prints over the color panels For best results change the 100 black background to a color near black so that it prints using the YMC color panels of the print ribbon Printing inc
24. cludes unexpected data 45 The color printing has flaws 46 The printing is too light 47 The printing is too dark 48 The monochrome printing has flaws 48 Magnetic Stipe Problems 49 Use Advanced Troubleshooting Tools 50 Card Jams 51 Messages and Conditions 52 Messages on the Printer LCD 52 Messages from the XPS Card Printer Driver on the PC 54 Messages from Printer Manager 54 Other Messages 54 Respond to Messages 55 Printer Messages 55 100 Request not supported 55 101 Job could not complete 55 102 Card not in position 55 103 Printer problem 56 104 Critical problem 56 105 Magstripe data error 56 106 Magstripe data not found 57 107 Magstripe read data error 5 108 Magstripe read no data 58 109 Print ribbon problem 58 110 Print ribbon out or missing 58 111 Card not picked 59 112 Card hopper empty 59 viii 113 Close cover to continue 59 114 Cover opened during job 59 116 Magstripe not available 60 117 Reader not available 60 118 Print ribbon type problem 6 119 Print ribbon not supported 6 120 User paused the printer 6 121 Print ribbon not identified 62 122 Magstripe format problem 62 123 Insert new card side 1 up 62 124 Insert same card side 2 up 62 149 Option not installed 63 150 Print while Unlocked 63 151 Failed to lock 63 152 Insert new card side 2 up 63 153 Insert same card side 2 up 64 170 Insert new card side 1 up 64 171 Insert same card side 1 up 64 172 Insert cleaning card 64
25. d cards in the input hoppers Open the printer supplies access door and the printer cover Remove the print ribbon cartridge Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover Refer to Load the Cleaning Sleeve on page 20 for the steps to follow Replace the ribbon cartridge and close the printer cover and the printer supplies access door 7 Open the reject card tray and remove the used cleaning card 8 Lock the printer The printer returns to Ready and is available to print cards again 9 Discard the used cleaning cards and cleaning sleeve HINTS amp TIPS 36 Use the cleaning cards and cleaning sleeve one time only Change the cleaning sleeve each time you clean the printer or change the print ribbon gr nr System Maintenance Chapter 6 Troubleshooting This section helps you identify and fix basic issues that can occur during printing Also refer to your printer s Driver Guide or OpenCard manual for additional troubleshooting information The section starts with an overview of card production and printer issues you may encounter e Locate a Problem Within the Card Production System on page 38 e Locate a Problem with Basic Printer Functions on page 39 This section also describes troubleshooting for the following e Installation Problems on page 40 e Driver Problems on page 42 e Card Appearance on page 44 e Magnetic Stripe Problems on page 49 e Card Jams
26. d on a regular basis Follow the cleaning guidelines for your site to keep the printer in good working condition Clean the printer when e The printer displays a message for which cleaning is a solution e There is debris on completed cards e Anew roll of print ribbon was installed You can perform the following cleaning tasks e Clean the Printhead on page 28 e Runa Cleaning Card on page 30 SD CD Series Card Printers User s Guide 27 Clean the Pnnthead Clean the printhead when e The printhead is replaced e There are unprinted lines on the finished card This usually indicates dirt or contaminants on the printhead e The printhead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead 1 Power off the printer 2 Open the printer cover and remove the print ribbon cartridge 3 Open and remove a cleaning swab from its package 28 System Maintenance 4 Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean 5 Replace the print ribbon cartridge Avoid bumping the printhead when you install the print ribbon cartridge 6 Close the printer cover 7 Power on the printer 8 Print a sample card to verify the quality of printing Refer to Print a Test Card on page 17 for more information HINTS amp TIPS e Avoid touching the prin
27. djustment The ribbon is loaded incorrectly The card was previously printed and has topcoat on it The printhead is not installed correctly The printhead power is too low SD CD Series Card Printers User s Guide Solution Handle cards carefully Refer to Card Quality Guidelines in your printer s Installation and Administrators Guide Design the card to avoid printing photos over signature panel residue Run a cleaning card Refer to Run a Cleaning Card on page 30 Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrators Guide Solution Color settings might not be optimal Adjust color settings Refer to documentation for the image capture system Color Printing in your printer s Installation and Administrators Guide and to Color Adjustment Tab in your orinter s Diver Guide Load the print ribbon correctly Refer to Load the Print Ribbon on page 19 Print only new cards Refer to Cards in your printer s Installation and Administrator s Guide Contact your service provider for Instructions on installing the printhead correctly Log on to the Printer Manager as a WebAdmin Open the Printer Settings gt Print menu Increase the YMCPower setting and press the Set Current button to save your changes 47 The printing is too dark Problem The card shows wrinkles in darkly colored
28. driver does not detect the network connected printer Problem The Printer Properties gt Status tab shows the printer is not available Message 500 appears after you send a card to print The network is not operating properly The printer is not connected to the network or the PC is not connected to the network Solution Make sure that you use the same type of data cable USB or network that was used when the orinter was installed You cannot switch the type of data cable after installation Make sure that the current printer IP address is the same as the IP address on the Printer Properties gt Ports tab For more information on retrieving the printer s IP address refer to Retrieve the Printer IP Address on page 16 If this happens often consider switching from DHCP network addressing to static IP addressing For more information on setting the driver network communication value refer to the Printer Manager section of the card printer s Installation and Administrators Guide Check the network using another device and fix or report network problems To check the network print to a different paper printer or check the availability of network drives Make sure that both ends of the data cable are connected Replace defective cables if needed The card printer driver does not detect the USB connected orinter Problem The Printer Properties gt Status tab shows the printer is available but
29. e ENTER key to enter the menu system Suspended ya Menu available hed GE 4 C Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu YA Maintenance Nn D Ceaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Cleaning Card menu A nne M E Start displays on Line 2 of the LCD panel Press the ENTER key to start the cleaning process SD CD Series Card Printers User s Guide 31 F Insert cleaning card displays on the LCD panel Press the USER button to start the cleaning cycle The printer moves the card through the printer several times and ejects it in the output hopper 3 Remove the used cleaning card Wait a few minutes for the rollers to dry 4 Prepare the printer for use A Replace the cards in the input hopper B Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover Refer to Load the Cleaning Sleeve on page 20 for the steps to follow C Replace the ribbon cartridge and close the printer cover Press the User button to return the printer to Ready The printer is available to print cards again D Discard the used cleaning card and cleaning sleeve HINTS amp TIPS e Use the cleaning card and cleaning sleeve one time only e Change the cleaning sleeve each time you clean the printer or change the print ribbon If the card light is blinking amber and there are
30. e from the following topics e USB Installation Troubleshooting on page 41 e Network Installation Troubleshooting on page 42 40 Troubleshooting Problem The cable is loose The data cable is damaged or frayed The system has a temporary communication problem The PC USB port does not communicate with the printer USB port SD CD Series Card Printers User s Guide USB Installation Troubleshooting Solution Reconnect the USB cable to the ports on the PC and the printer Power the printer OFF and then back ON If the PC and printer still do not communicate restart the PC Power off the printer Replace the cable if you have a spare Contact your service provider to order a new data cable Check the following USB extension cables can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission If you are using a USB hub a self powered hub is recommended Power management on the PC has shut down USB communication Open the Device Manager and the list of USB devices Disable shutdown for each hub in the list Restart the PC to make the changes take effect if necessary Hibernation on a laptop PC requires several moments to enable USB communication Unplug the USB printer port and then connect it again Replace the PC port or the PC Contact your PC or port vendor if you need assistance 4 Network Install
31. een turned the wrong way e The card might not have a magnetic stripe 109 Print ribbon problem The print ribbon is not moving properly 1 Open the printer and remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card 110 Print ribbon out or missing 58 The printer does not have usable ribbon To complete the current card 1 Open the printer and remove the ribbon cartridge 2 Install a new ribbon and cleaning roller 3 Replace the cartridge and close the printer Press the USER button on the printer In the message box click OK or click Cancel to cancel the card HINTS amp TIPS Used ribbon has negative images of printed data To keep the data confidential follow your company policy to discard used ribbon Troubleshooting 111 Card not picked The printer did not pick a card To complete the current card For printers with an input hopper open the input hopper add or reposition cards and close the hopper For printers with single card feed push the card in until the printer picks it Press the USER button on the printer In the message box click OK or click Cancel to cancel the card 112 Card hopper empty The printer did not detect cards in the input hopper Add cards to the
32. er is not available The computer cannot communicate with the printer To complete the current card 1 Make sure that the printer is powered on and in the Readystate 2 Make sure the printer is connected to the computer using a USB or network cable but not both When the printer is ready click OK Click Cancel if you want to cancel the card 501 The printer connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the computer is secure Click OK to clear the message 502 The card data is missing or is not usable The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message 504 The card data Is missing or is not usable The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message SD CD Series Card Printers User s Guide 65 505 USB communication issue An important driver component is not running The card will be canceled 1 Restart the computer The component should start automatically 2 If this message is displayed after restarting notify your printer support contact
33. g cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator who prints cards loads and replaces supplies maintains the printer and performs troubleshooting Technical Support Contact Datacard Technical Phone Support at 1 800 328 3996 SD CD Series Card Printers User s Guide Introduction Chapter 2 About the Printer About the SD and CD Senes Card Pnnters The card printer applies images text and encoded data to plastic cards It can print full color and monochrome images depending on the type of print ribbon installed A busy issuance site might issue up to 10 000 cards a month During these busy times the site might use more than one printer to keep up with demand The printer issues cards either one at a time or in batches up to 100 cards at a time An optional 200 card input hopper is available for some printers In addition some printers offer an optional multi card hopper with six input hoppers each with a 100 card capacity Options available for the card printer include magnetic stripe smart card and automatic duplex modules and a reject hopper The configuration label on the printer shows the options installed Refer to System Label on page 8 for more information about recognizing the factory installed options on your card printer Refer to the following to view the printer components and the different options e Printer Components on page 4 e P
34. he smart card chip on top toward the back of the hopper 3 Close the multi card hopper and lock the printer when you finish loading cards Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out 1 Unlock the printer and open the printer supplies access door on the optional multi card hopper 2 Open the printer cover 3 Remove the print ribbon cartridge SD CD Series Card Printers User s Guide 19 4 Load a full roll of print ribbon onto the spindle closest to the cartridge handle 5 Place the empty spool on the spindle with the black gear 6 Wind the empty spool counterclockwise one full turn Load the Cleaning Sleeve 20 Load a new cleaning sleeve with each new roll of print ribbon The printer ships with the cleaning roller spindle installed on the print ribbon cartridge 1 Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve a 2 Place the spindle with the cleaning sleeve onto the ribbon cartridge b 3 Remove the protective wrapper from the cleaning sleeve c Using the System Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer 1 Open the printer cover 2 Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer 3 Make sure that the ribbon cartr
35. heir own expense will be required to take whatever measures are necessary to correct the problem Notice for China Simplified Chinese IK ZE ct TEA A KP on gt SEEDEN AP a AT BE ee CFG o FETA LP gt HIRE ITPA ALIS E TAIE HE lt Notice for Taiwan Traditional Chinese So HE se PAANS Ean ESE LER Fete se AB A RE SIE a AT ae TH Hiatt HAS Notice for Japan Japanese Voluntary Control Council for Interference VCCI class A statement CORBIS TIAA BRAS CT CORBt KERR CHEATS Brie cee TCEMHVET COMBICIMEASD BU EMR kid ALIBKENACEMHVET VCCI A Korea Communications Commission KCC statement OIE SPE AS LSE UAH EDE Al EDA SE ASAE Ol SS FSIOrAl JI HEEF JERS ASOA AS oe ASS HOE SLI California Proposition 65 Compliance WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Revision Log SD CD Series Card Printers Users Guide Revision te Description of Changes A June 2012 First release of manual Nov 2012 Updates for XPS Card Printer Driver v 4 0 C April 2013 Updates for XPS Card Printer Driver v 4 1 Contents Chapter 1 Introduc ton About this Manual Intended Audience Technical Support Chapter 2 About the Printer About the SD and CD Seres Card Printers Printer Components Print Ribbon Cartridge Printer with Inout Hopper Printer with Optional Multi Card Hopper Printer with
36. ications If you must use the cards you have ask your system administrator for help Printing is blurred The cards have a Use cards that meet the requirements for matte not glossy finish the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications The rollers are dirty Run a cleaning card Refer to Run a Cleaning Card on page 30 The printhead is dirty Clean the printhead Refer to Clean the Printhead on page 28 The printed card has Unprinted cards have Handle cards carefully Refer to Card small unprinted areas scratches Quality Guidelines in your printer s Installation and Administrators Guide Cards have Use cards that meet the requirements for embedded particles the printer Refer to Cards in your an uneven surface or printer s Installation and Administrator s the card edge has Guide burrs The rollers are dirty or Run a cleaning card Refer to Run a the card packaging Cleaning Card on page 30 contains debris 46 Troubleshooting Problem Part of the printed image is discolored Probable Cause Cards have fingerprints or other dirt on them A signature panel is located on the other side of the card The rollers are dirty or the card packaging contains debris The printing is too light Problem Photos look faded The printing is very light Probable Cause The image capture system needs a
37. idge is correctly positioned in the guides 4 Close the printer cover and the supplies access door on the optional multi card hopper Lock the printer if necessary SD CD Series Card Printers User s Guide 21 22 Using the System Chapter 4 Pnnting Cards Before Starting to Prnt This section explains how to print a card to a printer Make sure that e Cards are loaded in the printer or available to insert e Ribbon is loaded in the printer For the steps to follow refer to Load the Print Ribbon on page 19 e The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your card printer s Installation and Administrator s Guide HINTS amp TIPS Make sure that magnetic stripe cards are loaded correctly The printer shows the correct position You also can e Print atest card directly from the printer Refer to Print a Test Card on page 17 e Print a driver sample card Refer to Printing a Driver Sample Card in your card printer s Driver Guide SD CD Series Card Printers User s Guide 23 Prnt Cards Make sure that cards are loaded in the printer or available to insert when prompted For the steps to follow refer to Load Cards on page 18 Print from ID Software IB 2 3 4 5 6 From the ID software use the template or design for the card Select the printer if you use more than one printer Enter the data for the card
38. ing To complete the current card press the printer s USER button In the message box click OK to clear the message and complete the current card or click Cancel to cancel the card HINTS amp TIPS e Ifthe user pressed the USER button for several seconds the card has been canceled e If this message occurs often ask your system administrator to set the button sensitivity to a lower value SD CD Series Card Printers User s Guide 61 121 Print ribbon not identified The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the UsER button on the printer or click OK in the message box to clear the message HINTS amp TIPS Ask your dealer or authorized reseller for a replacement 122 Magstripe format problem The magnetic stripe data sent does not match the format set in the printer The card will be canceled Press the USER button on the printer or click OK in the message box to clear the message 123 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 124 Insert same card side 2 up 1 Take the card from the printer 2 Turn the card over end to end so side 2 is facing up 3 Insert the card in the printer 4 If the card is not immediately picked press the pri
39. ith Test Card displayed on Line 2 press ENTER to display Start on Line 2 Press Enter to print the test card After the card prints the printer returns to Ready SD CD Series Card Printers User s Guide Load and Replace Supplies To prepare the printer to print cards load blank card stock into the input hopper optional and load print ribbon and a cleaning sleeve onto the print cartridge Load Cards Single Hopper If you are using a manual feed printer skip this step and keep a supply of blank cards close to the printer For printers with an input hopper do the following 1 Open the input hopper Unlock the printer if necessary 2 Load the cards into the input hopper Fan the cards before placing them in the input hopper optional e Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper e Insert smart cards with the smart card chip on top toward the back of the hopper 3 Close the input hopper Lock the printer if necessary 18 Using the System Optional Multi Card Hopper 1 Unlock the printer and open the multi card hopper 2 Load the cards into the hoppers The input hoppers are labeled H1 through H6 You can load up to 100 cards into each hopper Fan the cards before placing them in the hoppers optional e Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper e Insert smart cards with t
40. ludes unexpected data Problem Probable Cause Solution Text intended for the The magnetic stripe Refer to Use Magnetic Stripe Fonts in the magnetic stripe printed font was not applied to printer s Diver Guide on the card the text The escape code was Refer to Use Magnetic Stripe Escapes in typed incorrectly the printer s Diver Guide The text fo encode was Reduce the font size to keep all text on longer than one line one line Several blank cards are The application uses Use the page setup feature of the ejected before the full the page size in effect application to set the page size before card prints when a document Is creating the document Consider created You set the creating a template for cards that opens page size after creating at the correct page size the document SD CD Series Card Printers User s Guide 45 The color printing has flaws Problem Probable Cause Solution One or more unprinted The printhead is dirty or Clean the printhead Refer to Clean the lines appear on the damaged Printhead on page 28 card One color panel is not The cards are slipping Run a cleaning card Refer to Run a aligned correctly with in the track Cleaning Card on page 30 other color panels The cards are not the Use cards that meet the size requirement correct size for the for the printer Refer to Cards in your printer printer s Installation and Administrator s Guide for specif
41. nter s USER button or click OK Click Cancel in the message box if you want to cancel the card 62 Troubleshooting 149 Option not installed The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK in the message box to clear the message HINTS amp TIPS Don t include references in the card format to hardware that cannot be accessed by the system For more information refer to your ID software documentation or ask your system administrator 150 Print while unlocked The printer is unlocked The card will be canceled Make sure that all access doors are closed securely and locked Click OK in the message box to clear the message 151 Failed to lock An attempt to lock the printer failed The card will be canceled 1 Make sure that all access doors are closed securely 2 Try locking the printer again Click OK in the message box to clear the message 152 Insert new card side 2 up 1 Turn a new card over end to end so side 2 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card SD CD Series Card Printers User s Guide 63
42. omponents of the system An ID or badge system usually includes a camera to take photos and may include other capture devices for biometric data The proper use and maintenance of these components is important to the quality of cards you produce 38 Troubleshooting Locate a Problem with Basic Pnnter Functions If the system is not working as expected follow these steps in the order listed to isolate the source of the problem before you contact your service provider 1 Check that the power cord is plugged in and the printer is powered on 2 Does the printer power on and display Readyon the front panel within 1 minute e Ifthe printer powers on correctly continue to step 3 e Ifthe printer powers on but does not display Ready the printer is not working properly Request service for the printer e Ifthe printer does not power on make sure that the power source is functioning by doing one of the following e Remove the printer power cord from the outlet and connect it to another outlet e Remove the power cord from the printer and connect it to another device such as a light and then connect it to the same outlet If the power source is functioning there is a problem with the printer Request service for the printer If the power source isn t functioning replace it and then begin with Step 1 3 Print atest card Refer to Print a Test Card on page 17 for more information e Ifthe test card prints the printe
43. on page 51 e Messages and Conditions on page 52 SD CD Series Card Printers User s Guide 37 Locate a Problem Within the Card Production System For typical components of the system refer to Card Printer System Overview on page 11 If any one of the following components does not work properly printing cards can be affected e The XPS Card Printer Driver Should you need to reinstall the driver to fix a problem we recommend you download the latest version of the driver from http www datacard com Select Support amp Drivers gt Drivers amp Downloads from the menu Enter your printer model in the Enter Product Name or Number area and click Go e Card production software Card production software formats the types of data used to print cards Make sure that the card production software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stripe data use an application that saves text as text and not as a graphic For example Microsoft Paint only saves graphic data while Adobe Photoshop saves both graphic and text data Fonts and escapes require that text be sent from the application as text e Printer plug in Card production software might require a printer plug in which takes the data in the card production software and makes it available in the form the driver can use e Other c
44. ormats in your printer s Installation and Administrator s Guide 117 Reader not available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK in the message box to clear the message HINTS amp TIPS To remove the reader request you or your system administrator may need to clear a check box in the card production application 60 Troubleshooting 118 Print ribbon type problem The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK in the message box to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the website for newer firmware that supports new ribbon types 119 Print ribbon not supported The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK in the message box to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the website for newer firmware that supports new ribbon types 120 User paused the printer The printer was paused while print
45. pe e To leave a selection without changing the value press the up or down arrow key until Exit displays and then press the ENTER key SD CD Series Card Printers User s Guide 13 User Button and Light The printer s USER button displays with a border of light that indicates the system status Use the USER button to e Suspend printer activity press the UsER button when the LCD panel displays Ready e Clear a message press the USER button once e Clear all messages press the USER button for 2 seconds or more e Clear all cards currently printing press and hold the UsER button for two or more seconds Make sure that this action is allowed in your card system e See whether the printer is ready busy printing or not available Indicators include the following Off The printer is off or suspended me Green The printer is ready C Blinking green The printer is busy kr mn wT Amber The printer is not ready o The POWER button was pressed to turn the printer off Blinking Amber The printer has an error en wo Color Cycle The system is not ready or a Amber Green door on the system is open L Light Green Off The colors cycle quickly C Close and Lock Doors displays E on the LCD panel if no other message is present mn Down Arrow Up Arrow and Enter Key Use the arrow keys to move through the printer menu system and the ENTER key to make a selection The LCD panel normally displa
46. r Locks are not installed Click OK to clear the message 512 Cannot lock or unlock the printer The password is incorrect or invalid Click OK to clear the message 513 Cannot lock or unlock the printer The printer is busy Click OK to clear the message or click Cancel to cancel the card 514 Cannot lock or unlock the printer The cover is open Click OK to clear the message or click Cancel to cancel the card 515 Failed to lock or unlock the printer The locks did not function Click OK to clear the message SD CD Series Card Printers User s Guide 67 Wholesaler We know ID Its what we do Derme Wwww lDWholesaler com rea 800 321 4405 x2 Shop Now P 68 Troubleshooting
47. r is working correctly Continue to step 4 e Ifthe test card does not print the printer is not working correctly Request service for the printer 4 Connect the printer data cable if necessary Make sure that you use the same type of cable USB or network used when the printer was installed SD CD Series Card Printers User s Guide 39 5 If you use the XPS Card Printer Driver print a driver sample card For the steps to follow refer to your printer s Driver Guide e Ifthe sample card prints the printer and driver are working correctly Continue to step 6 e Ifthe sample card does not print the printer and driver have a communication problem Determine the cause of the problem and try the sample card again If you are not using the driver ask your service provider or software provider for assistance 6 Print a card using your card production software e Ifthe card prints your software is working successfully with the printer Troubleshoot the card design e Ifthe card does not print check the following e Inthe application is the correct printer selected in the Print Setup or Print dialog e Ifthe printer produced a blank card review the page size or driver settings If the card causes an error the card might have a type of data the printer does not support Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues Choos
48. rinter with Input Hopper on page 6 e Printer with Optional Multi Card Hopper on page 7 e Printer with Duplex Option on page 8 e System Label on page 8 SD CD Series Card Printers User s Guide 3 Printer Components Single Hopper Printhead Optional Multi Card Hopper label Cable lock receptacle Printer connection Printhead Configuration label Manual advance knob Cable lock receptacle Printer connections Printer access cover lock Configuration Manual advance knob Printer access cover lock The printhead transfers images to cards using the orint ribbon The label shows the location and date of manufacture and lists the options installed The knob moves a card in the track to clear a card jam The receptacle allows you to insert the security plate before attaching the optional Kensington lock Printer connections include Power receptacle USB connection Network connection The lock provides secure access to the printer About the Printer Print Ribbon Cartridge Print ribbon cartridge S Print ribbon Replaceable cleaning sleeve Print nbbon cartndge The cartridge holds the ribbon for printing Print nbbon The ribbon applies images to cards Replaceable cleaning The cleaning sleeve removes dust and other particles sleeve from cards to maintain print quality SD CD Series Card Printers User s Guide Printer with Input Hopper Cover Card input hopper O
49. rom the rollers 4 Remove the card 5 Replace the ribbon cartridge and close the printer 6 Press the USER button on the printer or click Retry in the message box HINTS amp TIPS Check the ribbon to make sure that it is not torn Refer to 109 Print ribbon problem Open the printer on page 58 to repair or replace the ribbon if needed SD CD Series Card Printers User s Guide 51 Messages and Conditions When the printer cannot process the card sent it issues a condition The LCD panel on the front panel shows these conditions If your system uses the XPS Card Printer Driver the printer driver also displays the condition as a message on the PC In a shared printer environment messages might differ slightly from the messages and conditions described in this section e Messages on the Printer LCD e Messages from the XPS Card Printer Driver on the PC on page 54 e Messages from Printer Manager on page 54 e Other Messages on page 54 Messages on the Printer LCD All messages are associated with a print job The printer issues messages that focus on recovering from problems e The printer displays a message number and a short description for each message e If more than one message was issued the next message displays after you correct the problem and press the USER button The lights on the front panel flash while messages display on the LCD panel oreert Sin cn oee nn 52 Troubleshooting poco ie te
50. s useful when requesting service The label shows the following information e Printer name e Configuration which includes options installed in the printer e Date and country of assembly e MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label 8 About the Printer Model XX123 SN 01234 Serial Number Date of Manufacture 04 01 13 LE 535500 004 MAC Address MAC Address assigned in factory S I m LEET NEL we SD CD Series Card Printers User s Guide About the Printer Chapter 3 Using the System This section provides information on how a card travels through the printer the printer as part of a card production system printer controls printing a test card loading and replacing supplies and cleaning the printer How the Card Travels The card is verified and sent to print from the PC The hopper pick mechanism picks a card and moves the card into the printer for processing Optionally the card moves to the magnetic stripe encode area or to the smart card park station depending on the type of card selected Encrypted data is decrypted and written to the card The finished card exits the printer through the card output hopper Card Pnnter System Overview The card printer is used with other equipment and software to create a card production system The system produces cards
51. thead edge with your fingers Contamination due to skin oils eventually can damage the printhead e Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead e Use only the cleaning swab to clean the printhead Other materials can stick to the printhead and cause damage e Use a cleaning swab one time only Discard it after you clean the printhead SD CD Series Card Printers User s Guide 29 Run a Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers The cleaning card can remove most contaminants from the printer Run a cleaning card after every 250 cards processed by the printer or every 6 months Single Hopper 1 Prepare the printer for cleaning A B 30 Power on the printer Open the printer cover and remove the print ribbon cartridge Close the cover Open the input hopper and remove any unprinted cards Open the cleaning card package and remove the cleaning card Load the cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it is out of its package for more than a few minutes System Maintenance 2 Use the LCD menu system to start the cleaning cycle A Begin when the printer displays Ready and the User button shows steady green Press the USER button Suspended displays on Line 1 of the LCD panel B Press th
52. ts and the Low Voltage Directive 2006 95 EC Therefore safety issues pertaining to operation and repair of Datacard equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment Connect equipment to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires Know local procedures for first aid and emergency assistance at the customer facility Use adequate lighting at the equipment location Maintain the recommended temperature and humidity range in the equipment area Regulatory Compliance Notice for USA FCC notice This equipment has been tested and found to comply with the limits for Class A computing devices pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with this instruction manual it may
53. ut hopper If the cards have a magnetic stripe check the quality of the cards Change card stock if needed Encode and print the card again If the message appears again run a cleaning card to clean the magnetic stripe head Refer to Run a Cleaning Card on page 30 To use the cards you have select low coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with high coercivity obtain cards manufactured for high coercivity encoding Refer to Print a Test Card on page 1 7 To use the cards you have select high coercivity encoding Refer to the Printer Manager s Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with low coercivity obtain cards manufactured for low coercivity encoding Cancel the current print job Make sure that you know what data is allowed on the track Change the data to be encoded and resend the print job Refer to Magnetic Stripe Design in the printer s Installation and Administrators Guide for more information 49 Problem The magnetic stripe data was sent in an encoding format not supported by the track The application sent track data for a track not supported by the magnetic stripe module Solution Check the encoding format setting for the tracks by Using Printer Manager Refer to the Printer Manager s Printer
54. utput hopper Cover Latch Ribbon cartridge handle Card input hopper Hont panel Output hopper Latch Ribbon Cartridge handle Front panel Open the cover to access the printhead and ribbon Push the latch to release the cover and open the orinter The handle allows you to remove the print ribbon cartridge from the printer The input hopper loads card to print The hopper holds up to 100 cards 0 030 in or 0 762mm thickness The front panel lets you work with the printer It includes the Ready button the status lights the power button and the LCD panel with navigation keys The output hopper holds up to 25 completed cards The output hopper of a model SD260 with a manual feed holds 5 cards About the Printer Printer with Optional Multi Card Hopper Multi card hopper Card Hoppers H1 The H1 through H hoppers hold up to 100 cards through H6 each Mult C ard Hopper Unlock the printer and open the access cover to Cover load card stock SD CD Series Card Printers User s Guide Printer with Duplex Option Duplex module an a Ss Reject card tray Duplex module The duplex module automatically turns the card for two sided printing Rejectcard tray Unfinished cards or cards not processed properly are placed in the optional reject card tray System Label The printer configuration label on the side of the cover swingarm shows the components installed It provides information that i
55. ys the firmware version installed in the printer Press the down arrow key while the LCD panel displays Readyto display additional information about the printer including the printer model serial number and network IP address or USB IP address Using the System Ribbon Light The ribbon indicates the status of the print ribbon in the printer Indicators include the following Off The print ribbon is okay es Blinking Amber A blinking light indicates one of ts the following 0 e The printer problem applies to the print ribbon e The print ribbon is low e The print ribbon is out Card Light The card light indicates the status of cards in the printer Indicators include the following Off Cards are okay Blinking Amber A blinking light indicates either of the following e No card is detected for the ial orint job Insert a card to continue printing e Scheduled printer cleaning Is due Insert a cleaning card now or set aside time to run a cleaning card f IA SD CD Series Card Printers User s Guide Retneve the Pnnter IP Address RET Di x x x The printer can display the network IP address it uses when connected to the network It also displays the subnet mask gateway address and MAC address Begin with the printer power connected and the printer connected to the network 1 Press the POWER button if needed to power on the printer 2 Access the Network Status menu in the LCD menu A B o

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