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HP 14 Notebook PC

1. 6 LAINE sce ses 7 Buttons and speakers iter roe titus dooesdeezets essuedsoues xed sess e ve o Ree eS HEN YR tes 8 IQS sce M 9 Ride 10 c 11 3 MNS ated E OI D DL EOS 13 Computer malor ee Eae TRE ERROR LE m 13 Mass storage devices erre eco pere E eripe sete rao Aoa anaU ie Walder eue dean E ipeo ie Mave eames 15 Display assembly subcomponents ssccssessseessesscesscessceecsseesseeseecssesseecesecesecsssesseeeeseeeseeeaeensnesaessaesseeeseeeaes 16 Miscellaneous parts 17 Sequential part number listing ENEE 17 4 Removal and replacement procedures preliminary requirements ecce e eee eee eee eese eene se aussen seu 19 TOOIS Il E 19 SZ Tedlte CH Tel 19 Plastic ET gt EIL 19 e pInil LEE 20 ura Sa 20 Grounding UIDI 21 Electrostatic discharge damage elei eee sees eene en ntn ne th sensa tn se saneta senes innen nnn 21 Packaging and transporting guidelines EEN 22 Workstation guidelines eeeeeeecesies
2. Description Spare part number Service door 785288 001 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 25 Remove the service door 1 Using a small Phillips screwdriver loosen the two captive Phillips screws 1 2 Lift the door 2 26 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Slidethe service door 3 forward to remove ES L sd et E Q Component replacement procedures 27 Memory module Description Spare part number 4 GB memory module PC3 12800 1600 MHz 691740 001 2 GB memory module PC3 12800 1600 MHz 691739 001 3 E NOTE Before adding memory modules make sure the computer has the most recent BIOS version and update the BIOS if needed Before removing a memory module follow these steps D Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on p
3. Option 2 Support and Drivers pages Provide downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go ore Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Chapter 8 Using HP PC Hardware Diagnostics UEFI 9 Backing up restoring and recovering This chapter provides information about the following processes The information in the chapter is standard procedure for most models e Creating recovery media and backups e Restoring and recovering your system For additional information refer to the HP Support Assistant A Fromthe Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Creating recovery media and backups select models only e Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been repl
4. Item Component Spare part number 3 cell 31 Whr 2 8 Ah Li ion battery 776906 001 20 Base enclosure includes battery release latch mechanism RJ45 cover and screws 785283 001 21 DVD RW DL SuperMulti Drive includes bezel bracket and screws 785286 001 22 Service door 785288 001 Mass storage devices Item Component Spare part number 1 Hard drive does not include the hard drive rubber bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 778192 005 500 GB 5400 rpm 7 mm 669299 005 Hard Drive Hardware Kit includes 740706 001 Hard drive rubber bracket Hard drive connector cable Hard drive screws 2 DVD RW DL SuperMulti Drive includes bezel bracket and screws 785286 001 Mass storage devices 15 Display assembly subcomponents A NOTE The display assembly subcomponents are for the HP Pavilion flat display models only TouchSmart models are spared at the display assembly only Item Component Spare part number 1 Display bezel includes screws 785285 001 2 14 in 35 56 cm BrightView HD WLED SVA flat display panel Screws included in the 785289 001 screw kit spare part number 785291 001 3 Webcamera microphone module includes adhesive and screws 776787 001 4 Display panel cable includes webcamera microphone module cable and screws 734407 001 5 Antenna Kit includes screw and Mylar tape 788630 001 6 Display Hinge Kit includes left
5. 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer ET NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 78 3 Follow the on screen instructions Changing the computer boot order 78 If the computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices where the computer searches for startup information You can specify that an optical drive or a USB flash drive should be checked first To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Chapter 9 Backing up restoring and recovering 10 Specifications Computer specifications Metric U S Dimensions Width 34 70 cm 13 67 in Depth lt 23 90 cm lt 9 42 in Height lt 2 30 cm 91 in Weight For TouchSmart
6. HP 14 Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Development Company L P AMD and AMD Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Pentium and Core are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2014 Document Part Number 786610 001 Important Notice about Customer Selt Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authori
7. HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 86 Chapter 12 Recycling Index A AC adapter identifying 4 light 4 spare part numbers 17 support 2 action keys identifying 9 antenna removal 66 70 spare part number 16 18 66 Antenna Kit spare part number 16 18 66 audio product description 1 audio in microphone jacks 3 audio out headphone jacks 3 B backups 75 base enclosure spare part number 15 18 battery removal 25 spare part number 14 15 17 18 25 battery cover identifying 10 battery lock latch identifying 10 battery release latch identifying 10 BIOS determining version 72 downloading an update 73 starting the Setup Utility 72 updating 72 Bluetoothlabel 12 boot order changing 78 bottom 12 buttons left TouchPad 6 power 8 right TouchPad 6 C caps lock light identifying 7 chipset product description 1 components bottom 10 display 5 leftside 4 right side 3 top 6 computer major components 13 computer specifications 79 connector power 4 D deleted files restoring 76 display assembly Spare partnumbers 66 subcomponents 16 display assembly subcomponents removal 66 display back cover removal 66 Spare partnumbers 18 66 display back cover spare part numbers 16 display bezel removal 38 Spare partnumber 16
8. Service door Provides access to the wireless LAN WLAN module slot and the 5 i I LL memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 10 Chapter 2 External component identification Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer Ly IMPORTANT Alllabels described in this section will be located in one of 3 places depending on your computer model Affixed to the bottom of the computer located in the battery bay or under the service door For help finding these locations refer to Bottom on page 10 e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support A NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer o l2 XXXOXOOOOC TN UR S IE Product XXXXXXXX
9. the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 and then remove the following components a b c d e f Service door see Service door on page 26 Memory module see Memory module on page 28 WLAN module see WLAN module on page 30 Optical drive see Optical drive on page 32 Keyboard see Keyboard on page 34 Top cover see Top cover on page 41 Remove the TouchPad button board 1 M y Position the top cover upside down with the front toward you Release the TouchPad button board ZIF connector and then disconnect the TouchPad button board cable 1 from the TouchPad board Remove the three Phillips PM2 0x3 5 screws 2 that secure the TouchPad button board bracket to the top cover Component replacement procedures 49 4 Remove the TouchPad button board while carefully lifting the cable from the guides 3 the cable was disconnected when removing the top cover T l s Reverse this procedure to install the TouchPad button board Optical drive connector cable Before removing the optical drive connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut
10. 001 Hard Drive Hardware Kit includes hard drive rubber bracket hard drive connector cable and screws 741727 001 45 W HP Smart AC adapter nPFC RC 3 wire 4 5 mm nslim 752237 001 4 cell 41 Whr 2 8 Ah Li ion battery 753077 001 Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 755530 001 Power cord for use in North America 3 pin black 1 83 m 755530 061 Power cord for use in Italy 3 pin black 1 83 m 755530 D01 Power cord for use in Argentina 3 pin black 1 83 m Miscellaneous parts 17 18 Spare part number Description 755530 D61 Power cord for use in India 3 pin black 1 83 m 776776 001 Heat sink for use only on computer models equipped with Intel processors and switchable discrete graphics 776787 001 Webcamera microphone module includes adhesive and screws 776906 001 3 cell 31 Whr 2 8 Ah Li ion battery 778192 005 1 TB 5400 rpm hard drive SATA 9 5 mm does not include hard drive rubber bracket hard drive connector cable or screws NOTE Thehard drive rubber bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 740706 001 785282 001 Display back cover 785283 001 Base enclosure includes battery release latch mechanism RJ 45 cover and screws 785286 001 DVD RW DL SuperMulti Drive includes bezel bracket and screws 785287 001 Power button board includes cable 785288 001 Service
11. 18 39 display hinge removal 66 68 spare part number 16 17 66 Display Hinge Kit spare part number 16 17 66 display panel product description 1 removal 38 spare part number 16 18 38 display panel cable removal 66 69 spare part number 16 17 66 70 display specifications 80 DVD RW and CD RW SuperMulti Double Layer Combination Drive specifications 82 DVD RW Double Layer SuperMulti Drive spare partnumber 18 E esc key identifying 9 Ethernet product description 1 F fan removal 58 spare partnumbers 17 58 fn key identifying 9 G graphics product description 1 H hard drive product description 1 removal 44 spare part numbers 14 15 17 18 44 specifications 81 Hard Drive Hardware Kit contents 15 spare part number 14 15 17 44 hard drive light identifying 3 hard drive rubber bracket removal 46 HDMI port identifying 4 heat sink spare part numbers 18 heat sink assembly removal 60 spare part numbers 14 60 HP PC Hardware Diagnostics UEFI downloading 74 HP Recovery Manager correcting boot problems 78 starting 78 HP Recovery media creating 75 recovery 78 Index 87 HP Recovery partition recovery 77 l integrated webcam identifying 5 internal microphones identifying 5 J jacks audio in microphone 3 audio out headphone 3 network 4 RJ 45 network 4 K keyboard product description 2 removal 34 spare part numbers keys action 9 esc 9 fn 9 Windows 9 14 18 34 L labels Bl
12. AC Smart Pin adapter plug 4 5 mm barrel Combination audio out stereo headphone audio in mono microphone RJ 45 Ethernet USB 3 0 2 ports USB 2 0 1 port HDMI version 1 4 output supporting 1920 x 1080 9 60 Hz 1 USB 2 0 port right side 2 USB 3 0 ports left side Full size black textured island style with black keyboard frame Multitouch gestures enabled 2 finger scroll pinch zoom edge swipe Supports Windows 8 Modern Trackpad Gestures Supports PS 2 interface Power requirements 45 W AC adapter 4 5 mm 1 meter power cord Supports the following batteries e 4cellbattery 41 Whr 2 8 AH e 3cellbattery 31 Whr 2 8 AH Supports battery fast charge battery life enhancement Security Security cable lock Operating system Serviceability Windows 8 1 with Bing image 64 bit End user replaceable parts e ACadapter e Battery e Keyboard e X Memory module e Optical drive e WLAN module Chapter 1 Product description 2 External component identification Right side Component Description 1 l Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature i
13. from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 25 5 Remove the service door see Service door on page 26 6 Locate the WLAN module 1 Remove the WLAN module 1 Disconnect the WLAN antenna cable 1 from the terminal on the WLAN module ET NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal 2 Remove the Phillips M2 0x2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 30 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle ET NOTE Ifthe WLAN antenna is not connected to the terminal on the WLAN module the protective sleeve should be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 31 Optical drive Description Spare part number DVD RW DL SuperMulti Drive includes bezel bracket and screws 785286 001 Before removing the optical drive follow these steps D 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging t
14. it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 25 and then remove the following components a Service door see Service door on page 26 b Memory module see Memory module on page 28 c WLAN module see WLAN module on page 30 d Optical drive see Optical drive on page 32 e Keyboard see Keyboard on page 34 f Topcover see Top cover on page 41 Remove the optical drive connector cable 1 Disconnect the optical drive connector cable 1 from the system board 2 Release the optical drive connector cable from the clip 2 built into the base enclosure 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Removethe optical drive connector cable Reverse this procedure to install the optical drive connector cable Component replacement procedures 51 System board E NOTE The system board spare part kit includes replacement thermal material Description Spare part number System board with AMD A4 5000 processor for use in models without the Windows operating system 785293 001 System board with AMD A4 5000 processor for use in models with Windows 8 1 Standard 785293 501 System board with AMD E1 2100 processor for use in models without the Windows operating system 785292 0
15. like the right button on an external mouse Chapter 2 External component identification Lights Component Description 1 i Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 d ei Mute light e Amber Computer sound is off e Off Computer sound is on 4 hr Wireless light On An integrated wireless device such as a wireless local area I network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off Top 8 Buttons and speakers Tes Component Description 1 Power button e When the computer is off press the button to turn on the computer e Whenthe computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Press
16. to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 75 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset select models only Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with the computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer iy IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media select models only mu
17. 01 System board with AMD E1 2100 processor for use in models with Windows 8 1 Standard 785292 501 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 and then remove the following components a Service door see Service door on page 26 b Memory module see Memory module on page 28 c WLAN module see WLAN module on page 30 d Optical drive see Optical drive on page 32 e Keyboard see Keyboard on page 34 f Top cover see Top cover on page 41 g Hard drive see Hard drive on page 44 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Hard drive connector cable Power connector cable see Power connector cable on page 62 RTC battery see RTC battery on page 56 Fan see Fan on page 58 Heat sink assembly see Heat sink assembly on page 60 Remove the system board 1 Disconnect the following cables from the system board e Display panel cable 1 e Speaker cable 2 e USB audio cable 3 52 Chapter6 Removal and
18. 2 RTC battery e i et rie e NH ee E nicum us sn EE 56 d M 58 Heat sink assembly erectos nte ein anta oce aerae teh ento eno raa Ce den ne ENNESCH 60 Powerconnector Cabl me 62 SDDLIJEROMCLCDM C 63 Display assembly subcomponents een 66 7 Using Setup UH BIOS ue HEREEEPEEREE DE YN EE DERE EERE EFFERRE QI Vete ue CH OERCU EE RE FRER ERES UID HE DEL UA FERE FFER SUD 72 Starting Setup Utility BIOS 0 0 ce scssssssesesessssesescsessesesssccseseseccssesesecscseseseccssessseceeseseseceeaeseseceeseseeeceeseaeenees 72 Updating dd HIR KE 72 Determining the BIOS version ENEE NEEN 72 Downloading a BIOS update EEN 73 8 Using HP PC Hardware Diagnostics UEFI ee ccce eere cree eene pesa ases ases ane e ease aaro aane aeaniee ssas 74 Downloading HP PC Hardware Diagnostics UEFI to a USB device EE 74 9 Backing up restering and recovering ornnoro ere oo rena rete aea pasas petas ere eitP go n anre seas er I sU PIS SN E vores deccwsdevesessececusesseus 75 Creating recovery media and backups select models only EE 75 Creating HP Recovery media select models only esee essen tenerent 75 Using TD DLL 76 Restore and recover select models only EE 76 Recovering using HP Recove
19. 230 ms CD 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode 82 Chapter 10 Specifications 11 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard She
20. Aspect Ratio Single channel LVDS support Memory Two SODIMM customer accessible upgradable memory module slots DDR3L 1600 MHz single channel support Supports up to 4 GB in the following configurations e 4096 MB 4096 MBx1 e 2048 MB 2048 MBx1 Hard drive Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket e 1 TB 5400 rpm 9 5 mm e 500 GB 5400 rpm 7 0 mm 9 5 mm e 320 GB 5400 rpm 7 0 mm Accelerometer HP protection support Optical drive DVD RW Double Layer SuperMulti Drive 9 5 mm tray load fixed serial ATA Zero power optical drive Audio and video HD Audio Dual speakers HP Webcam VGA camera fixed no tilt with activity LED 640x480 by 24 frames per second Single digital microphone Ethernet Integrated 10 100 NIC 2 Category Wireless Description Integrated wireless local area network WLAN options with single antenna HMC PCle Compatible with Miracast certified devices Support for the following WLAN formats e Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter e Realtek RTL8188EE 802 11 bgn 1x1 Wi Fi adapter External media cards Ports Keyboard pointing devices HP Multi Format Memory Card Reader slot with push push technology supporting the following digital card formats e Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital eXtended Capacity SDXC Memory Card
21. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turnonorrestart the computer quickly press esc and then press f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive E NOTE Todownload the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 74 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device 74 E NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdiags 2 Clickthe UEFI Download link and then select Run
22. aced For information on creating recovery media see Creating HP Recovery media select models only on page 75 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager select models only on page 77 e Use Windows tools to create system restore points and create backups of personal information Creating HP Recovery media select models only HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Onlyoneset of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e Tocreaterecovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW
23. age 25 St e SS Remove the service door see Service door on page 26 Remove the memory module A NOTE Note the location of the memory module 1 you are removing If you are replacing it install the new memory module in the same slot 1 Spread the two retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 28 Chapter5 Removaland replacement procedures for Customer Self Repair parts 2 Remove the memory module 2 by pulling it away from the slot at a 45 degree angle Reverse this procedure to install the memory module Component replacement procedures 29 WLAN module Description Spare part number Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753077 001 Realtek RTL8188EE 802 11 bgn Wi Fi adapter 709848 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power
24. and right hinges and screws 734408 001 7 Display back cover includes screws 785282 001 16 Chapter3 Illustrated parts catalog Miscellaneous parts Component Spare part number 45 W HP Smart AC adapter nPFC RC 3 wire 4 5 mm 741727 001 Power cord 3 pin black 1 83 m For use in the United States 755530 001 For use in Argentina 755530 D01 For use in India 755530 D61 For use in Italy 755530 061 Screw Kit 785291 001 Sequential part number listing Spare part number Description 669299 005 500 GB 5400 rpm hard drive SATA 7 0 mm does not include hard drive rubber bracket hard drive connector cable or screws NOTE Thehard drive rubber bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 740706 001 691739 001 2 GB memory module PC3 12800 1600 MHz 691740 001 4 GB memory module PC3 12800 1600 MHz 697917 001 RTC battery 709848 001 Realtek RTL8188EE 802 11 bgn Wi Fi Adapter 732067 001 Power connector cable includes bracket 732068 001 Fan 734407 001 Display panel cable includes includes webcamera microphone module cable and screws 734408 001 Display Hinge Kit includes left and right hinges and screws 734417 001 USB audio board includes cable 734418 001 TouchPad button board includes cable 734422 001 Speakers include subwoofer speaker cables and rubber isolators 740706
25. art number 15 32 supported discs recovery 75 system board removal 52 spare part numbers system recovery 77 system restore point creating 76 14 17 63 14 18 52 system restore point creating 75 T top cover removal 41 Spare part numbers TouchPad button board removal 49 spare part number 14 17 49 TouchPad zone identifying 6 TouchPad buttons 6 traveling with the computer 12 14 18 41 U USB 2 0 ports identifying 3 USB 3 0 ports identifying 4 USB audio board removing 44 spare part number 14 17 44 V vents identifying 4 10 video product description 1 w webcam light identifying 5 webcamera microphone module removal 66 67 spare part number 68 Windows system restore point 75 76 Windows key identifying 9 Windows tools using 76 wireless antenna removal 70 spare part number 16 18 66 wireless certification label 12 wireless light 7 wireless module compartment cover spare part number 18 wireless product description 2 WLAN antennas identifying 5 WLAN label 12 WLAN module removal 30 Spare part numbers 16 18 66 14 17 30 Index 89
26. bly 2 A NOTE Dueto the adhesive quality of the thermal material located between the heat sink assembly and system board components it may be necessary to move the heat sink assembly from side to side to detach it 4 Remove the thermal material The thermal material must be thoroughly cleaned from the surfaces of the heat sink assembly and the system board components each time the heat sink assembly is removed Replacement thermal material is included with the heat sink assembly and system board spare part kits Thermal paste is used on the processor 1 and the heat sink assembly section 2 that services it Reverse this procedure to install the heat sink assembly Component replacement procedures 61 Power connector cable Description Spare part number Power connector cable includes bracket 732067 001 Before removing the power connector cable follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 1 2 3 4 a b c d e f g h Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 and then remove the following components Service door see Service door on page 26 Optical drive see Optical drive on page 32 Memory modul
27. button Releases the disc tray Left side Component Description 1 Power connector Connects an AC adapter 2 AC adapter adapter battery light e White The AC adapter is connected and the battery is J charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 T RJ 45 network jack Connects a network cable RJ 45 network status lights 2 White The network is connected Amber Activity is occurring on the network 5 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 HDMI port Connects an optional video or audio device such as a high m Ss Sp S definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 ports 2 Connect optional USB device such as a keyboard mouse a gt external drive printer scanner or USB hub 8 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD To insert 4 Chapter 2 External component identification Component Descri
28. computer models with Intel processors 2 10 kg 4 61 lbs For computer models with flat display panels and Intel 2 03 kg 4 48 lbs processors For TouchSmart computer models with AMD processors 2 07 kg 4 56 lbs For computer models with flat display panels and AMD 2 01 kg 4 42 lbs processors Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 2 31 A 45 W Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating Nonoperating 125 g 2 ms half sine 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Computer specifications 79 Display specifications 80 Nonoperating Metric U S 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Metric U S Dimensions Width 32 4 cm 12 8 in Height 19 3 cm 7 6 in Diagonal 35 56 cm 14 0 in Number of colors 262K 6 bit Contrast ratio 500 1
29. conductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other as
30. door 785289 001 14 in 35 56 cm WLED HD BrightView flat display panel for use with HP Pavilion Notebooks only 785291 001 Screw Kit 785292 001 System board with AMD E1 2100 processor for use in models without the Windows operating system includes replacement thermal material 785292 501 System board with AMD E1 2100 processor for use in models with Windows 8 1 Standard includes replacement thermal material 785293 001 System board for use with computer models with an AMD A4 5000 processor and without the Windows operating system includes replacement thermal material 785293 501 System board for use with computer models with an AMD A4 5000 processor and Windows 8 1 Standard includes replacement thermal material 785295 001 Top cover includes TouchPad and cable 785285 001 Display bezel includes 2 rubber screw covers and rubber bumpers for the HP Pavilion flat display models only 785871 001 Keyboard in black finish for use in the United States includes keyboard cable 785871 161 Keyboard in black finish for use in Latin America includes keyboard cable 788630 001 Antenna Kit includes screw and Mylar tape Chapter3 Illustrated parts catalog 4 Removalandreplacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The fo
31. e see Memory module on page 28 WLAN module see WLAN module on page 30 Keyboard see Keyboard on page 34 Top cover see Top cover on page 41 Hard drive see Hard drive on page 44 System board see System board on page 52 Remove the power connector board 94 E NOTE The power connector bracket was disconnected when removing the system board 1 Position the system board upside down with the front toward you 2 Release the power connector from the clip built into the system board Reverse this procedure to install the power connector cable 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speakers include subwoofer speaker cable and rubber isolators 734422 001 Before removing the speakers follow these steps 1 B ow M Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 and then remove the following components b g h Service door see Service door on page 26 Memory module see Memory module on page 28 WLAN module see WLAN module on page 30 Optical drive see Optical driv
32. e on page 32 Keyboard see Keyboard on page 34 Top cover see Top cover on page 41 Hard drive see Hard drive on page 44 System board see System board on page 52 Remove the speakers 1 Remove the cable from the routing path between the speakers 1 Component replacement procedures 63 2 Remove the speakers by lifting up on the clip on the right side speaker and then lifting both speakers from the computer 2 E NOTE The speaker cable was disconnected when removing the system board E NOTE The speakers include rubber isolators that are installed in the screw holes These isolators are crucial to the performance of the speakers e prt p k Eten Reverse this procedure to install the speakers Note the location of the spring 1 under the left speaker if it requires reinstallation 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures 65 Display assembly subcomponents 3 Ef NOTE These procedures are for replacing the display assembly internal components The display is spared only at the subcomponent level Component Spare part number Webcamera microphone module includes adhesive and screws 776787 001 Display panel cable includes webcamera microphone module cable and screws 734407 001 Antenna Kit includes screw and Mylar tape 788630 001 Display Hinge Kit includes left and right hin
33. e removing the display panel follow these steps D Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe battery see Battery on page 25 Remove the panel If it is necessary to replace the display bezel 1 Remove the plastic screw covers 1 and the two Phillips M2 5x3 0 screws 2 that secure the display bezel to the display assembly 2 If itis necessary to replace the display bezel or any of the display assembly subcomponents a Flex the inside edges of the bottom edge 3 the left and right sides 4 and the top edge 5 of the display bezel until the bezel disengages from the display enclosure 38 Chapter6 Removal and replacement procedures for Authorized Service Provider parts b Remove the display bezel 6 Component replacement procedures 39 c Remove the four Phillips M2 0x2 5 screws 1 and carefully rotate the display panel 2 onto the keyboard Release the tab 1 and disconnect the display panel cable connector 2 Lift the panel 3 to remove it Reverse this procedure to replace the panel 40 Chapter6 Removaland replacement procedures for Authorized Service Provider parts Top cover Description Spare part numb
34. ed box 21 000 V 11 000 V 5 000 V Grounding guidelines 21 22 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of staticsafe materials Keep the work area free of non
35. ee ss eseee essen NEEN NEEN 22 Equipment guidelines eese sees eeeee eene enne nnns nn RE AARE ARER EE aa 23 5 Removal and replacement procedures for Customer Self Repair parts 1 ee eee ee eee eee e eene nuns 24 Component replacement procedures scssccessssecssesssesssesssesssesscessessseseeeseesecaeeeseesaeesaeeseesseesaesseesseesescseesseaes 24 sl RUPEE 25 vii Service le 26 Memory module nr ertet ront nte eras ceed Ye Eg ns odes abe vssvoucesveseayseebelo es EE ie eU RR EAR RR ces 28 WEANIMOdUIE g 30 nur a 32 unrggme 34 6 Removal and replacement procedures for Authorized Service Provider parts eeeeeeeee 37 Component replacement procedures eese esee eese eee en nenne enne tn sinn EEN EEN 37 DIVINAE TL 38 Ip e 41 Eie M M N 44 To Tabla nop Ico o 47 TouchPad button Doar sieis sciccc ic caece ese tecescssccseeteesccsccteceecssasedsesseveccsteuesstavae ceva vas ads cevasectveesavvesss s 49 Optical drive connector cable NENNEN EEN 50 SVSCEM 5
36. ent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer _or From the Windows desktop right click the Start button and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions ET NOTE After amessage on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 73
37. er Top cover includes the TouchPad and cable 785295 001 Ly IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the top cover follow these steps 1 Shutdown the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 25 and then remove the following components a Service door see Service door on page 26 b Memory module see Memory module on page 28 c WLAN module see WLAN module on page 30 d Optical drive see Optical drive on page 32 e Keyboard see Keyboard on page 34 Remove the top cover 1 Remove the three Phillips M2 5x3 0 screws that secure the top cover to the base enclosure Component replacement procedures 41 2 Disconnect the power button cable 1 and the TouchPad cable 2 3 Close the display and position the computer upside down 4 Remove the 13 Phillips M2 5x6 5 screws from the bottom of the computer FI em m1 vn mmm mmm mmm z mmm pe mmm mmm mmm mmm wi pm o mmm mmm mm i pen be Leen mm em e 5 Turnthe computer over and open the display 42 Chapter6 Removaland replacement procedures for Auth
38. et C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 83 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 84 Chapter 11 Power cord set requirements Country region Accredited agency Applicable note number 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler fle
39. following components a Service door see Service door on page 26 b Memory module see Memory module on page 28 c WLAN module see WLAN module on page 30 d Optical drive see Optical drive on page 32 e Keyboard see Keyboard on page 34 f Topcover see Top cover on page 41 Remove the hard drive 1 Disconnect the USB audio cable 1 by flipping open the connector and lifting the cable Remove the USB audio cable Phillips M 2 5x3 0 screw 2 and then lift the USB audio board 3 The USB audio board spare part number is 734417 001 44 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 2 Lift up the front of the hard drive 1 and then move the hard drive 2 forward Component replacement procedures 45 3 Disconnect the hard drive connector cable from the hard drive and then remove the hard drive 4 If it is necessary to disassemble the hard drive perform the following steps a Remove the four Phillips M3 0x3 5 screws 1 from the bracket b Remove the bracket 2 from the hard drive Reverse this procedure to reassemble and install the hard drive 46 Chapter6 Removaland replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 785287 001 Before removing the power button board follow these steps 1 B ow M Turn off the computer If you a
40. ges and screws 734408 001 Display back cover includes screws 785282 001 Before removing the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 and then remove the following components b g h Service door see Service door on page 26 Memory module see Memory module on page 28 WLAN module see WLAN module on page 30 Optical drive see Optical drive on page 32 Keyboard see Keyboard on page 34 Top cover see Top cover on page 41 Hard drive see Hard drive on page 44 System board see System board on page 52 Remove the display assembly subcomponents 1 Remove the display by removing the five Phillips PM2 5x6 5 screws 1 that secure the display assembly to the base enclosure 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove the display assembly 2 l l l iil 3 If itis necessary to replace the webcamera microphone module a Disconnect the webcamera microphone module cable 1 from the webcamera microphone module The webcamera microphone module cable is part of the disp
41. he keyboard follow these steps D Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 25 Remove the keyboard 1 Remove the two Phillips M2 5x6 5 screws that secure the keyboard to the computer Ki 2 Rest the computer on its left side 3 Open the computer 34 Chapter5 Removaland replacement procedures for Customer Self Repair parts 4 Inserta thin tool or a keyboard push tool into the left retention screw hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Position the computer right side up with the front toward you 6 Gently slide your finger along the top edge of the keyboard to release the keyboard clips 1 Lift up the rear edge of the keyboard 2 7 Swing the keyboard 1 up and forward until it rests upside down on the palm rest Release the ZIF connector 2 by lifting connector tab and then disconnecting the keyboard cable 3 from the system board Component replacement procedures 35 8 Remove the keyboard 4 Reverse this procedure to install the keyboard 36 Chapter5 Removal and replacement procedures for Customer Self Repair part
42. he power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 Remove the optical drive vc D p UM Using a small Phillips screwdriver remove the Phillips M2 5x6 5 screw that secures the optical drive to the computer 1 Using the screwdriver push on the rear of the optical drive to disconnect it from the computer If necessary use a straightened paperclip and press gently in the release hole 2 until the disc tray releases Pull the tray 3 out from the front until the optical drive is completely removed from the computer of Te e em Le leen R e 4 If itis necessary to replace the optical drive bracket and bezel position the optical drive with the rear panel toward you 1 Remove the two Phillips screws from the optical drive 1 and remove the bracket 2 32 Chapter5 Removaland replacement procedures for Customer Self Repair parts 2 Usea straightened paperclip to press in gently on the release hole 1 and release from the tab 2 until the disc tray releases Tilt the tray 3 and pull the bezel 4 to remove it Reverse this procedure to reassemble and install the optical drive Component replacement procedures 33 Keyboard A NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number Latin America 785871 161 United States 785871 001 Before removing t
43. here may be as many as five screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Chapter 5 Removal and replacement procedures for Customer Self Repair parts Battery Description Spare part number 4 cell 41 Whr 2 8 Ah Li ion battery 752237 001 3 cell 31 Whr 2 8 Ah Li ion battery 776906 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface m Firmly slide the battery lock latch 1 to unlock the battery and slide the battery release latch 2 to release the battery Slide the battery 3 from the middle to remove it from the computer To insert the battery AN CAUTION Do not slant the battery as you insert it Slide the battery in straight 1 Holding the battery in the middle slide the battery 1 straight into the computer until the battery release latch locks into place Component replacement procedures 25 2 Reset the battery lock latch 2 to the locked position Service door
44. ing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Speakers 2 Produce sound Chapter 2 External component identification Keys Component Description 1 esc key Reveals system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key 3 ep Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Top Component Description 1 Battery lock latch Unlocks the battery 2 Battery bay Holds the battery 3 Battery release latch Releases the battery from the battery bay after the battery lock latch has been released 4 Vents 8 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation
45. ions Reinstall and then follow the on screen instructions On select models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager Chapter 9 Backing up restoring and recovering For more information see Recovering using HP Recovery Manager select models only on page 77 e On select models if you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager select models only on page 77 If you have not already created recovery media see Creating HP Recovery media select models only on page 75 e Onselect models if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager select models only on page 77 Recovering using HP Recovery Manager select models only HP Recovery Manager software allows you to recover the computer
46. lay panel cable Component replacement procedures 67 b Detach the webcamera microphone module 2 from the display back cover 4 If itis necessary to replace the hinges a Remove the two top screws 1 from the display hinges b Remove the two bottom screws 2 from the display hinges 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts c Remove the hinges 3 from the display enclosure 5 If itis necessary to replace the display panel cable a Releasethe display panel cable from the clips 1 and routing channel built into the display enclosure Component replacement procedures 69 b Carefully release the cable from the channel guides 2 and remove the display panel cable 3 l wat 6 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna transceiver 1 from the display back cover The wireless antenna transceiver is attached to the display back cover with double sided tape b Release the wireless antenna cable from the clips 2 built into the display back cover 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Remove the wireless antenna cable and transceiver 3 Reverse this procedure to install the display assembly subcomponents Component replacement procedures 71 72 7 Using Setup Utility BIOS Setup Utility or Basic Inpu
47. llowing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures E NOTE As youremove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts AN CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic Tools required 19 Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 20 A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then
48. m m E UE E EE Warranty ly lyOy Model XXXXXXX Component 0 Product name 2 Serial number 3 Product number 4 Warranty period 8 Modenumbereletmodelsony 000000 Sr BUR Model 10000 TO TC Component 1 Serial number 2 Product number 3 Warranty period Labels 11 Component 4 Model number select models only 5 Revision number e Regulatory label s Provide s regulatory information about the computer e X Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 12 Chapter2 External component identification 3 illustrated parts catalog Computer major components ET NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 11 for details Computer major components 13 Item Component Spare part number 1 Display assembly 14 0 in 35 56 cm high definition HD WLED SVA BrightView not spared NOTE Thedisplay assembly is spared at the subcomponent level only 2 Keyboard includes keyboard cable Latin America 785871 161 United States 785871 001 3 Top cover includes TouchPad and cable 785295 001 4 Power button boa
49. m the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 25 and then remove the following components a Service door see Service door on page 26 b Memory module see Memory module on page 28 c WLAN module see WLAN module on page 30 d Optical drive see Optical drive on page 32 e Keyboard see Keyboard on page 34 f Top cover see Top cover on page 41 g Hard drive see Hard drive on page 44 h System board see System board on page 52 Remove the RTC battery 1 Position the system board upside down with the front toward you 2 Useaflat bladed non metallic tool to release the RTC battery from the socket on the system board 1 The battery is spring loaded and will pop up Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the RTC battery 2 I d l I U Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up Component replacement procedures 57 Fan Description Spare part number Fan 732068 001 3 E NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected b
50. neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lin
51. or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and Creating recovery media and backups select models only 75 76 follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media P 2 From the Start screen type rec
52. orized Service Provider parts 6 Gently pull on the right upper corner 1 and lift around the edges of the top cover 2 Lift to remove the top cover 3 When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover e Powerbutton board and cable see Power button board on page 47 e Touchpad button board includes cable and buttons see TouchPad button board on page 49 e USB audio board instructions are included in the steps for removing the hard drive see Hard drive on page 44 Reverse this procedure to install the top cover Component replacement procedures 43 Hard drive A NOTE The hard drive spare part kit does not include the hard drive rubber bracket hard drive connector cable or screws These components are included in the Hard Drive Hardware Kit spare part number 740706 001 Description Spare part number 1 TB 5400 rpm 9 5 mm 778192 005 500 GB 5400 rpm 7 0 mm 669299 005 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 25 and then remove the
53. overy and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager select models only on page 77 Using Windows tools You can create system restore points and create backups of personal information using Windows tools A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar For more information and steps see Help and Support Restore and recover select models only There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support A From the Start screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar On select models if you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver A From the Start screen type recovery select HP Recovery Manager select Drivers and Applicat
54. play panel 1 Ethernet 1 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 2 productname 1 product name and number computer 11 R recover options 76 recovery discs 75 78 HP Recovery Manager 77 media 78 Starting 78 supported discs 75 system 77 USB flash drive 78 using HP Recovery media 76 recovery media creating 75 creating using HP Recovery Manager 76 regulatory information regulatory label 12 wireless certification labels 12 removal replacement procedures 24 37 RJ 45 network jack lights identifying 4 RJ 45 network jack identifying 4 RTC battery removal 56 spare part number 14 17 56 S Screw Kit spare part number 17 18 security cable slot identifying 4 security product description 2 serialnumber 11 serial number computer 11 service door identifying 10 removal 26 spare partnumber 18 26 service door spare part number 15 service labels locating 11 serviceability product description 2 slots memory cardreader 4 security cable 4 speakers identifying 8 removal 63 spare part number specifications computer 79 display 80 DVD RW and CD RW SuperMulti Double Layer Combination Drive 82 harddrive 81 optical drive 82 SuperMulti DVD R RW Double Layer Drive spare p
55. ption A Holdthe card label side up with connectors facing the slot and push in the card until it is firmly seated To remove A Pressinonthe card and quickly release it until it pops out Display Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs NOTE To setup a WLAN and connect to the Internet you need a broadband modem either DSL or cable purchased separately high speed internet service purchased from an Internet service provider and a wireless router purchased separately 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models may allow you to video conference and chat online using streaming video The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Display 5 6 Top TouchPad EES Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions
56. rd includes cable 785287 001 5 TouchPad button board includes cable 734418 001 6 Power connector bracket is available with the power connector cable spare part number 732067 001 7 USB audio board includes cable 734417 001 8 Hard drive does not include hard drive rubber bracket hard drive connector cable or screws 1 TB 5400 rpm 9 5 mm 778192 005 500 GB 5400 rpm 7 0 mm 669299 005 Hard Drive Hardware Kit includes 740706 001 9 Rubber bracket 10 Hard drive connector 11 System board includes replacement thermal material AMD A4 5000 for use in models without the Windows operating system 785293 001 AMD A4 5000 for use with Windows 8 1 Standard 785293 501 AMD E1 2100 processor for use in models without the Windows operating system 785292 001 AMD E1 2100 processor for use with Windows 8 1 Standard 785292 501 12 Fan 732068 001 13 RTC battery 697917 001 14 Heat sink assembly includes replacement thermal material 776776 001 15 Power connector cable includes bracket 732067 001 16 Memory modules 2 PC3L 12800 1600 MHz 2 GB memory module 691739 001 4 GB memory module 691740 001 17 WLAN module Realtek RT8723BE 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter 753077 001 Realtek RTL8188EE 802 11 bgn Wi Fi adapter 709848 001 18 Speakers include subwoofer speaker cables and rubber isolators 734422 001 19 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 752231 001 14 Chapter3 Illustrated parts catalog
57. re unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 and then remove the following components a b c d e f Service door see Service door on page 26 Memory module see Memory module on page 28 WLAN module see WLAN module on page 30 Optical drive see Optical drive on page 32 Keyboard see Keyboard on page 34 Top cover see Top cover on page 41 Remove the power button board 1 2 Position the top cover upside down with the front toward you Remove the Phillips PM2 5x2 5 screw 1 that secures the power button board to the top cover Component replacement procedures 47 3 Remove the power button board 2 with cable the cable was disconnected from the system board when removing the top cover Reverse this procedure to install the power button board 48 Chapter6 Removaland replacement procedures for Authorized Service Provider parts TouchPad button board Description Spare part number TouchPad button board includes cable 734418 001 Before removing the TouchPad button board follow these steps 1 B ow M Turn off the computer If you are unsure whether the computer is off or in Hibernation turn
58. replacement procedures for Authorized Service Provider parts 2 Remove the Phillips PM2 5x6 5 screw 1 that secures the power connector bracket to the base enclosure Remove the power connector bracket 2 3 Remove the two Phillips M2 5x5 0 screws 1 that secure the system board to the base enclosure 4 Liftthe right side of the system board 2 until it rests at an angle Component replacement procedures 53 5 Carefully remove from the power connector 3 Remove the system board 4 by lifting it up and to the right at an angle 6 Remove the hard drive connector cable a Position the system board upside down with the front toward you 54 Chapter6 Removaland replacement procedures for Authorized Service Provider parts b Disconnect the hard drive connector cable from the system board 1 and then remove the cable 2 The hard drive connector cable is part of the Hard Drive Hardware Kit spare part number 740706 001 Reverse this procedure to install the system board Component replacement procedures 55 56 RTC battery Description RTC battery Spare part number 697917 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord fro
59. ry Manager select models only EE 77 What you need to KNOW EEN 77 Using the HP Recovery partition select models only e 77 Using HP Recovery media to recover EE 78 viii TO Speta BOS aa ANS 79 Computer specifications senne e ee 79 UGEET EE 80 Hard drive specifications x cerro eec ente gene eniai tasers banes sta Ne see ege ee 81 DVD RW SuperMulti Double Layer Combination Drive specifications EE 82 11 Power COPA set FO GUIFOIIOIES ooo eoe e Ee o ep eri S e ep RR RI MI Ee 83 Requirements for all countries EEN 83 Requirements for specific countries and regions EE nnt n enhn ns nite sins tasas tratan 84 12 ROCVEUNG mM t TER 86 IT TE 87 1 Product description Category Description Product Name HP 14 Notebook PC Processors Processors are attached to the system board AMD A4 PRO 3340B 2 2 GHz 2 MB L2 1600 MHz DDR3L quad core 25 W AMD A4 5000 1 5 GHz 2 MB L2 1600 MHz DDR3L quad core 15 W AMD E1 2100 1 0 GHz 1 MB L2 1333 MHz DDR3L dual core 9 W Chipset AMD Integrated SOC FCH Graphics Internal graphics e AMD Radeon HD 8330 for use with computer models with A4 processors e AMD Radeon HD 8210 for use with computer models with E1 processors HD decode DX11 1 and HDMI Panel 14 in 35 56 cm high definition HD white light emitting diode WLED BrightView 1366x768 flat display 3 6 mm SVA typical brightness 200 nits 16 9 Ultra Wide
60. s 6 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures ET NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 11 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There may be as many as 51 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Component replacement procedures 37 Display panel A NOTE Use these procedures to replace the bezel and raw display panel with the display assembly connected to the computer For procedures to replace the remaining subcomponents that require that you remove the entire display assembly see Display assembly subcomponents on page 66 Description Spare part number Display bezel includes screws 785285 001 Display panel raw 14 in 35 56 cm WLED HD BrightView flat display panel 785289 001 iy IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Befor
61. s enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 3 Audio out headphone Audio in Connects optional powered stereo speakers headphones earbuds a microphone jack headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices vu WARNING To reduce the risk of personal injury adjust the volume before using the headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 e USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Optical drive Reads and or writes depending on your computer model to an optical disc Right side 3 Component Description NOTE For disc compatibility information navigate to the Help and Support webpage Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 6 Optical drive eject
62. sembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 23 24 5 Removal and replacement procedures for Customer Self Repair parts 94 Es NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures A NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully A NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 11 for details This chapter provides removal and replacement procedures for Customer Self Repair parts T
63. shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is
64. st be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media select models only on page 75 e TousetheFactory Reset option you must use HP Recovery media select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 75 e fthe HP Recovery media select models only does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions Ly IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working Restore and recover select models only 77 To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment 2 Select Troubleshoot from the boot options menu
65. t Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly A NOTE Ifyou have tablet with a detachable keyboard or keyboard dock attach it before beginning these steps A Turnon or restart the computer quickly press esc and then press f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer you need to know the version of the system BIOS that is installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 72 2 Use the arrow ke
66. this procedure to install the fan Component replacement procedures 59 60 Heat sink assembly Description Heat sink Spare part number 776776 001 Before removing the heat sink assembly follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 1 2 3 4 a b c d e f g h Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 25 and then remove the following components Service door see Service door on page 26 Memory module see Memory module on page 28 WLAN module see WLAN module on page 30 Optical drive see Optical drive on page 32 Keyboard see Keyboard on page 34 Top cover see Top cover on page 41 Hard drive see Hard drive on page 44 System board see System board on page 52 Fan see Fan on page 58 Remove the heat sink assembly 1 Position the system board upside down with the front toward you 2 Following the 1 2 3 4 sequence stamped into the heat sink assembly loosen the four Phillips PM2 0 10 0 captive screws 1 that secure the heat sink assembly to the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the heat sink assem
67. typical Brightness 200 cd m nits typical Backlight WLED Total power consumption 3 2 W max Viewing angle 45 horizontal 15 up amp 35 down vertical typical Chapter 10 Specifications Hard drive specifications 1TB 500 GB Dimensions Height 9 5 mm 7 mm Width 70mm 70mm Weight 107 g max 107 g max Interface type SATA SATA Transfer rate 300 MB sec 300 MB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms Average 11 0 ms 12 0 ms Maximum 22 0 ms 22 0 ms Logical blocks 1 953 525 168 976 752 240 Disk rotational speed 5400 rpm 7200 and 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Hard drive specifications 81 DVD RW SuperMulti Double Layer Combination Drive specifications Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD
68. uetooth 12 regulatory 12 serialnumber 11 service 11 wireless certification 12 WLAN 12 latch battery release identifying 10 lights ACadapter 4 capslock 7 hard drive 3 mute 7 network 4 power 3 7 RJ 45 network 4 wireless 7 M memory card reader identifying 4 memory module identifying 10 product description 1 88 Index removal 28 spare part numbers microphone product description 1 minimized image recovery 77 minimized image creating 77 model name 1 mute light identifying 7 14 17 28 N network jack identifying 4 network lights identifying 4 0 operating system product description 2 optical drive identifying 3 product description 1 removal 32 spare part numbers specifications 82 optical drive bracket removal 32 optical drive connector cable removal 50 spare partnumber 50 original system recovery 77 15 18 32 P pointing device product description 2 ports HDMI 4 product description 2 USB2 0 3 USB3 0 4 power button board removal 47 Spare partnumber 14 18 47 power button identifying 8 power connector cable removal 62 spare part number 14 17 62 power connector identifying 4 power cord requirements for all countries 83 requirements for specific countries and regions 84 set requirements 83 spare part numbers 17 18 power lights identifying 3 7 power requirements product description 2 processor product description 1 product description audio 1 chipset 1 dis
69. xible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 85 12 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal
70. y high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 25 and then remove the following components a Service door see Service door on page 26 b Memory module see Memory module on page 28 c WLAN module see WLAN module on page 30 d Optical drive see Optical drive on page 32 e Keyboard see Keyboard on page 34 f Topcover see Top cover on page 41 g Hard drive see Hard drive on page 44 h System board see System board on page 52 Remove the fan 1 Position the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Remove the two screws 2 that secure the fan to the system board 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 Removethe fan 3 from the system board T I l l l Reverse
71. ys to select Main and then make note of your BIOS version To exit Setup Utility BIOS 1 Use the arrow keys to select Exit select Exit Discarding Changes and then press enter 2 Select Yes Chapter 7 Using Setup Utility BIOS Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord ET NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates T From the Start screen type support and then select the HP Support Assistant app From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most rec
72. zed service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 oo ou 21 j Reese E 1 2 Exterimal component IdentiTICallOl ucc sos cs ope sivas ck a RED RE PEP e oe RP E M NEUEM 3 Nene epp HM 3 VTS M 4 IIR ele deele EE emis hte ESS 5 o 6 DII

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