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IPBX_230 User`s Manual V1.1

1. 47 42 3 Delete a User Group n ir eetgereree ete eee eene Eater rne Un ege FEN EH ee 48 4 3 DEVICE CONFIGURATION E 50 4 3 1 IPPhOnez i EE 50 4 3 2 Extension of IP e 52 AA ROUTE CONFIGURATION irit eset etae EGRE s NAER SUI RES EH E AESA OAA UY QE Aa Riasy 57 441 JAddaRoUute ies ten endete me niei amare dtm s 57 4 4 2 Edita i e P 57 A ESEMPIO ROULE M 58 Z5 ROUTEGROUPCONEIGUR ATIONG ris teixcire reo eevke rab avc es udi b be n a Rev rae a eai 60 45 1 Adda Route Group innere ero etr predio ede tie hei ade bui derit 60 4 5 2 Edita Ro te Group eR EE dE 60 4 5 3 Delete a Route Group oerte Be perenne heh dE 60 IPBX 230 Users Manual 4 6 SIP TRUNK CONG CR EE 62 461 Add a SIP Tr nk uester tre eee ERR e ee 62 46 2 dit a SIPC Bet E 62 40 3 Delete a SIP EE 62 4 7 FXO PSTN NR eene e 67 4TA Adda FXOPSTN Trunk vi idcsssisiii REESEN eee eee ee aset Me edo 67 412 Edita PXO PSTN TEURK eere ert n rper iun re ru eee reae es t ree nene irr eege 67 41 3 Delete a EXO PSTN Trunk nee ester eter re oeste ete ehe avos Ue ee ERE ea rende aE NEREK ARa 67 4 8 TERMINAL TRUNK CONFIGURATION cadit etae teria etis dente Ehre x pas est brad eu acciaio lauedaeats 70 48 1 Adda Terminal Trunk eem 70 4 8 2 Edita Terminal but m D 70 4 8 3 Delete a Terminal Trunk 0e beo
2. Language English v IVR List v Usergroup of Privilege UG DEF v DTMF Mode Hot Zog v Try Peer to peerRTP NO v CI Bandwidth Sensitive SIP Domain Bandwidth Limitation kbps User agent Content C Enable ENUM Resolution C Clear Bindings Prior Registration Cl Disable NAT Traversal Figure 4 7 SIP Trunk Setup Chapter 4 IP PBX Configuration Table 4 6 1 SIP Trunk Configuration Settings Field Trunk Identifier Description Dynamic Peer SIP Proxy SIP Proxy Port Auth Name Auth Password Registration Required SIP Registrar SIP Registrar Port Outbound Routegroup DID of Extension Please refer to 0 for details Description A unique number consisting of digits only Usually give the phone number issued by the ITSP for consistency Arbitrary description information Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer Typical application is to accept registration from an IP PBX ata remote site with dynamic IP address Once the remote IP PBX registers calls from local to remote can be made reversely over the trunk Specify IP address or fully qualified domain name and UDP port of the remote SIP proxy which usually refer to the SIP server on the ITSP side Specify the name for authentication if different to the Trunk ID Give the password used for authenticatio
3. Figure 5 5 Voicemail Prompts Management Table 5 5 1 Voice Mail Configuration Settings Field Description Voicemail Pilot Number to access voice mail system IVR Number Minimum Message Messages less than this duration will not be notified by Time e mail E g 3 Sec Maximum Message Maximum duration allowed for a single message E g Time 60 sec Maximum number of Maximum number of messages allowed per extension messages per account SMTP Server Hostname or IP address of the SMTP server for voicemail notification E mail from Address Most SMTP servers require a valid from address to accept a mailing request 80 Chapter 5 Feature Configuration Field Description Voicemail Available Select to enable the Alarm Email function described Space Check below Send Alarm Email Set a threshold in minutes to send an alarm email to the when Space Below administrator when the space left is below it Voicemail Space Left Show the available space in Kbytes and minutes The storage inside IP PBX saves not only voice mails but also some other stuff such as CDR and logs The remained disk space is all for voice mails and it is the maximum available voice mail space SMTP Server Specify an account ID if the SMTP server requires Account authentication for outgoing mails SMTP Server Specify the account password if the SMTP server Password requires authentication for outgoing mails Note Q 1 Mega bytes memory can store
4. W Click Browse B Select a directory in the Find list and then a file W Click Open m Click PUT FILE to upload the file Now the uploaded file should appear in current directory and is displayed in the Download Delete File from the Above Folder list 3 3 2 Disable TFTP Service Click Disable and then APPLY TFTP Service ADD FOLDER DELETE FOLDER v GEI HLE DEL FILE SYS oO PUT FILE Figure 3 3 TFTP Service Chapter 3 Service Configuration l Chapter 3 Service Configuration 3 4 3 4 1 3 4 1 1 DHCP Service Select Service gt DHCP Service to view the current status of the DHCP Service You can enable or disable the DHCP Service at any time Note If the IP PBX was shut down abnormally Select Service gt DHCP Service and click APPLY or Go to Service gt IP PBX Service and click RESTART to active the DHCP service Enable DHCP Service Click Enable choose the main interface offering addresses and then APPLY to configure DHCP settings Add DHCP Range Click CLEAR Enter a pool name must have an alphabet initial in Pool Name Select Single host to enter an IP address of the host with MAC if the binding is intended for a specific host only Enter a DHCP range of addresses available for lease in IP The right address box will not show if Single host is selected Optionally DHCP options1 could be configured by entering an option code and value in Code Value and click ADD
5. gt IP PBX Service and click RELOAD to activate changes Add a FXO PSTN Trunk W Click the Add New tab W Enter settings shown in Table 4 7 1 W Click ADD The newly added PSTN Trunk shall display in the Trunk Group Edit a FXO PSTN Trunk B Click the Trunks tab and click More to see more information W Enter settings shown in a row of the trunk group m Click APPLY in the row to update the information Delete a FXO PSTN Trunk W Click the Trunks tab and select a trunk group B Click DEL The deleted PSTN trunk shall disappear from the Trunk Group 67 Chapter 4 IP PBX Configuration Trunks Add New Trunk Group Trunk Ports Description Port Selection C Caller ID Detection Asc amp Not Rotating v Outbound Routegroup EE Dok v DID of Extension wj Language English v IVR List ei Usergroup of Privilege UG DEF v ADD Innut Gain 10 wlan S Trunks Add New Li vane ii veievuui Outbound Routegroup SIP Tak v DID of Extension v Language English v IVR List v Usergroup of Privilege UG_DEF M App Input Gain 9 Y dB Output Gain 0 wap Minimum Disconnection Tone 20 v gp Delay Before Answering sec Delay After Answering sec Figure 4 8 FXO PSTN Trunk Configuration Table 4 7 1 FXO PSTN Trunk Configuration Settings Field Trunk Group Trunk Ports Description Port Selection Caller ID Detection Description ID number of this PSTN trunk group A v
6. 1 5 11 2 Chapter 5 Feature Configuration Automatic Call Distribution TAINET IPBX 230 implements Automatic Call Distribution ACD by queues and agents A pool of agents is created first and then one or more queues could be added with distinct service numbers and a list of agent extensions Each agent should be bound with an existed extension to take calls and each queue could have a specific distribution policy such as round robin ring all least recent fewest calls and random With such settings one can enable agents located at any location to serve a unified queue of calls This comes with a benefit that administrative changes can be made in a single place and these changes immediately become effective for all calls and all agents This not only enables distributed centers to be operated cost effectively but also reduces the cost and complexity of implementing home based agents who now only need an IP connection to serve calls in queues Refer to Table 5 11 1 for creating an agent pool and Table 5 11 2 for setting queues Select Feature gt ACD to configure agents and queues Set Agent Login and Logout Before add agents or queues of the ACD the administrator has to give universal Agent Login and Logout numbers for all agents WR Click the Agent Login Logout tab m Enter numbers in Agent Login and Agent Logout m Click MOD to apply login and logout numbers to all agents Add an Agent or a Queue W Click the Add New t
7. 1 to mute unmute 2 to lock unlock the conference 3 to invite a user into the conference 4 to drop a party from the conference 5 to drop all parties in the conference 6 to drop the last invited party by 3 to send DTMF string to the last invited party by 3 This is useful when the invited party is behind an IVR system Chapter 5 Feature Configuration 5 4 5 4 1 5 4 2 5 4 3 Music On Hold Music on hold MOH is used in several occasions for a single purpose to comfort the waiting party with music One could upload some candidate music files and pick one as the default one Select Feature gt Music On Hold to manage MOH files Add a MOH File W Enter settings shown in Table 5 4 1 W Click ADD The newly added file should be displayed in the MOH ID column Edit a MOH File W Edit settings shown as a table at the bottom of the page m Click APPLY in the row Delete a MOH File H Select a MOH ID W Click DEL at the top left the table The deleted MOH file shall disappear from the MOH ID column 78 Upload Media File Delete Media File DEL MOH ID Field MOH ID Media File Default MOH Chapter 5 Feature Configuration Media File Default MOH D ol m bu Media File Default MOH S Figure 5 4 Music On Hold Table 5 4 1 MOH file Configuration Settings Description A unique ID containing only alphabets numbers and underscore without spaces 32 characters maximum
8. Application firmware version and OS firmware version To upgrade current firmware click Browse to locate a release file obtained from the vendor and click UPGRADE to have the latest version of PBX firmware PBX Firmware Current Application Version 1 5 0599 Current System OS Version 1 0 28 1 Upload Firmware JEC Figure 2 11 Firmware Upgrade Warning Do not change the firmware file name otherwise the system will reject it Chapter 2 System Configuration 2 11 Reboot By selecting System gt Reboot you can reboot the machine by clicking YES In case the software reboot fails you can also press the hardware front panel Reset button It is advised to shut down IP PBX system before a power off Reboot Figure 2 12 Reboot Chapter 3 Service Configuration Chapter 3 Service Configuration This section describes details to configure various services built in the TAINET IPBX 230 3 1 NTP Service Select Service gt NTP Service to specify a NTP server for network time synchronization You can enable or disable NTP service at any time 3 1 1 Enable NTP Service BW Click Enable H Select Automatic check box to use server pool at pool ntp org or enter a fully qualified domain name or the IP address of a NTP server m Click APPLY 3 1 2 Disable NTP Service Click Disable and click APPLY Enable O Disable Automatic NTP Server FQDN or IP Address Figure 3 1 NTP
9. Click the Management tab B Click a Memo B Edit settings shown in Table 5 10 1 m Click UPDATE to update the information Delete Memo Call W Click the Management tab BH Select a Memo B Click DEL The deleted memo call shall disappear from the Memo Chapter 5 Feature Configuration Management Add New Memo Metting Extension MI Repeat Daily Yes w Action MusicOnHold v Upload File ZEE Max Retry Times jd v Retry Time 0 v min Wait Time 10 sep Date Time 306 wip wl 6 w 13 v6 wl 10 v ADD Figure 5 10 Memo Call Managment Table 5 10 1 Memo Configuration Settings Field Description Memo A unique ID containing alphabets numbers and underscore only without spaces Extension Click an extension to call Repeat Daily Select Yes to enable looping playback every day at the exact time Action Select one out of the two available actions for the memo Playback Play the uploaded WAV file in the Upload File box to the extension s MusicOnHold Play default music to the extension s Upload File Upload a wav file if Playback is selected in the Action list Max Retry Times Retry Time Wait Time Date Time The recording format must be 8000 Hz 16 bits Windows PCM WAY file Maximum redial times if callees did not answer A period of time in minutes between two retries Enter timeout in seconds when ringing a callee Select a Date Time to trigger this memo call 5 11 5 11
10. Default Expiration Time PBX Caller ID Enable Video Codec Max Active Users Max Active Calls Max Wireless Calls IP TOS Value Disable WAN Bandwidth Saver Description for RTP port range Guard and advertise SIP registration respectively The default Caller ID for an unknown incoming call Select if there will be video clients registering to the system Enter a number for registration admission control to limit the maximum number of active registered clients Enter a number for call admission control to limit the maximum number of concurrent calls Enter a number to limit the calls made by explicitly specified wireless extensions Set the TOS value in the IP header of RTP packets originated from IP PBX Select to disable attempts to use low bit rate codec G 729A or G 723 1 for remote parties Chapter 4 IP PBX Configuration Chapter 4 IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX Please note that reloading configuration is required in order to make new configuration effective 4 1 User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup It also propagates its attributes such as e mail and voicemail PIN to extensions Usually a user refers to a real person who has a name and e mail however one can always create virtual users to associate with public extensions For example extensions in reception brea
11. Feature Configuration Interactive Voice Response IVR Interactive Voice Response IVR helps a caller to select options from voice menus by pressing keys on a telephone keypad With IVR a caller can connect to an expected extension or a service promptly TAINET IPBX 230 enables multiple configurable IVR menus in a single system and each of them could have a hierarchy up to three layers Select Feature gt IVR to add edit and delete the IVR menus You can also manage IVR prompts used by IVR menus in this page Add a new IVR Menu WB Enter a name of an IVR menu in IVR Name and click a file in the Prompt list W Click ADD next to the IVR Name box to set the new IVR name in Info System will prompt to ask for confirmation whether a Worktime setting is required or not This is because Worktime setting can only be added when creating a new IVR After creation an IVR without Worktime setting cannot be associated with a Worktime setting later If Worktime setting is indeed not required click Cancel in the popped dialog W Enter settings shown in Table 5 12 W Click APPLY to add the new IVR menu and see it as a tree view in Info m For example to create a basic Auto Attendant IVR for a trunk with Usergroup of Privilege dial_in o Specify an IVR Name say Basic AA o Choose agent newlocation gsm from Prompt list in Action Data block o Choose dial in from Group in Action Data block o Click the ADD button beside the given IVR Name
12. Group B Click a usergroup name in the Group ID B Fdit settings shown in Table 4 2 1 m Click SET 47 Chapter 4 IP PBX Configuration 4 2 3 Delete a User Group W Select a Group ID B Click DEL The deleted usergroup shall disappear from the Group ID column Group ID1 Description Associated Trunks Reachable User Groups Associated PBX Features Member List Group ID Description L Sales X Sales Team UG DEF SET 1000 rtl Group ID Weight app zepl D rn 0v DEL rstn2 0 0 UG_DEF Sales Sw uc ber parkedcalls BCE parkedcalls vm DEL vm Operator Operator Calles from SIP Tronk 1000 Callers from PSTN Tronkpstnl E uis ASSOCi teach Associated EE eas Associated SIP Trunks 5 ze PBX Features Trunks Groups mm 1000 Sales parkedcalls vm operator mm parkedcalls vm operator Member List User 200 User 300 User400 User admin User 100 Callers from SIP Trunk 1000 Callers from PSTN Trunkpstn Callers from PSTN Trunkpstn v d Figure 4 2 User Group Chapter 4 IP PBX Configuration Table 4 2 1 Usergroup Configuration Settings Field Group ID Description Associated Trunks Reachable User Groups Associated PBX Features Member List Please refer to 4 6 4 7 for details 3 Please refer to 0 for de
13. H Create an additional user account named public and assign it to usergroup utility H Create a device for each physical phone and designate an extension m Assign extensions of staff phones to corresponding users H Assign all extensions of utility phones to share the same user public m Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix m Create a route pstn hq with pattern 9001408 with number of digits stripped 7 prefix 9 m Create a route ext hq with pattern 1XX and number of digits stripped 0 no prefix W Create a routegroup pstn out containing route Dein only W Create a routegroup to hq containing routes pstn hq and ext hq WB Create a PSTN trunk with ID 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege W Create a SIP trunk with ID 100 pointing to 64 1 0 1 port 5060 password hq secret choose to hq as outbound routegroup do not select DID and select staff as the usergroup of privilege m Return to usergroup configuration For usergroup staff select 100 pstnl in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group Reload the IP PBX Service 105
14. The new DHCP option will show in the OPTIONS list To delete an option choose it from the OPTIONS list and click DEL after the box Click ADD at the bottom of the page to commit changes You can see the newly added DHCP POOL displayed in the DHCP POOL list 3 4 1 2 3 4 1 3 3 4 1 4 3 4 2 Chapter 3 Service Configuration Edit DHCP Range W Click any pool name in the DHCP POOL list to see the settings on the right H Edit the settings m Click UPDATE to change the settings Delete DHCP Range W Click any pool name in the DHCP POOL list W Click DEL The deleted pool name will disappear from the DHCP POOL list Show Clients Click SHOW CLIENTS to see all leased LAN IP addresses and client details Disable DHCP Service Click Disable and click APPLY Q On board LAN v MIN SHOW CLIENTS DEL we ADD UPDATE DEL CLEAR Figure 3 4 DHCP Service 41 Chapter 3 Service Configuration 3 5 3 5 1 3 5 1 1 3 5 1 2 3 5 1 3 IP PBX Service In Service gt IP PBX Service you can click the Service amp Configuration tab to reload backup restore restart or revert the IP PBX configuration or click the Advance tab for the IP PBX parameters settings Service amp Configuration Select Service gt IP PBX Service and then click the Service amp Configuration tab Reload IP PBX Configuration Click RELOAD and IP PBX will reload the configuration once there is no active call I
15. about 2 minutes And we suggest the format of the USB must be FAT32 81 Chapter 5 Feature Configuration 5 6 Meet me Prompts This page allows replacing built in meet me conference prompts with user recordings W Click a language and a prompt in the corresponding lists m Find a corresponding recording in the local storage B Click PUT FILE to complete the replacement m To reset a prompt back to default leave the Upload box in blank and directly click the PUT FILE Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced Meet Me Prompts Management Language English v Prompts Get PIN Number v Description Please enter the conference pin number Upload I Figure 5 6 Meet me Prompt Management Table 5 6 1 Replaceable Meet me Prompts Prompt Description Get PIN number Please enter the conference pin number Invalid PIN That pin is invalid for this conference Only Person You are currently the only person in this conference 5 7 Chapter 5 Feature Configuration Voicemail Prompts This page allows replacing built in voicemail system prompts with user recordings Click a language and a prompt in the corresponding lists Find a corresponding recording in the local storage Click PUT FILE to complete the replacement To reset a prompt back to default leave the Upload box in blank and directly click PUT FILE Note that
16. account for a SIP trunk to authenticate with exact the same identifier and password must be used for both The TERMINAL TRUNK MANAGEMENT page allows the administrator to configure trunk terminals used by TAINET IPBX 230 Select Trunk gt Terminal Trunk and one can add edit and delete terminals Go to Service gt IP PBX Service and click RELOAD to activate changes Add a Terminal Trunk W Click the Add New tab W Enter settings shown in Table 4 8 1 W Click ADD The newly added terminal shall display in the Terminal Identifier Edit a Terminal Trunk B Click the Trunks tab and More to see more information W Edit settings shown in 4 8 1 in a row W Click APPLY in the row to update the information Delete a Terminal Trunk B Click the Trunks tab and select a terminal identifier B Click DEL 70 Chapter 4 IP PBX Configuration The deleted terminal trunk shall disappear from the Terminal Identifier Trunks Add New Terminal Identifier Description Terminal Password Language English m Usergroup of Privilege UG DEF K C Bandwidth Sensitive Bandwidth Limitation kbps ADD Figure 4 9 Trunk Terminal Setup Table 4 8 1 Trunk Terminal Configuration Settings Field Description Terminal A unique number consisting of digits only This is the trunk Identifier identifier configured on the other IP PBX Description Arbitrary description information Terminal Password of SIP trunk
17. administrator password can be changed in the User Management gt User Click admin in the Login ID Change the password in Password Click UPDATE to change the password For the system security please change the password after the first login 2 1 PBX System The PBX System page briefs IP PBX status to the administrator Firmware versions IP addresses of WAN and LAN interfaces and default gateway router are shown on this page Click PBX System to see the basic information of IP PBX Product Name IP PBX Firmware AP Version 1 5 0598 Firmware OS Version 1 0 28 1 WAN MAC Address 00 90 88 10 88 29 WAN IP Address 172 15 5 150 WAN Subnet Mask 255 255 255 0 Default Gateway 172 15 5 254 LAN MAC Address 00 90 BB 10 88 2A LAN IP Address 182 158 1 1 LAN Subnet Mask 255 255 255 0 Figure 2 1 PBX Status 19 Chapter 2 System Configuration 2 2 2 2 1 2 2 2 Time Setup The Time Setup page allows administrator to configure time zone and date for TAINET IPBX 230 With correct time setup functions such as IVR worktime and voicemail can present the actions at the right time Select System gt Time Setup and the current setting of time zone and date are displayed System Time Zone Click a region country in the Time Zone list and click APPLY Systern Timezone Setup Time Zone Asia Taipei v Figure 2 2 System Timezone Setup Real Time Clock RTC Setup Click year mon
18. given on the other IP PBX for Password authentication Language Preferred language for system instructions heard from the Usergroup of Privilege Bandwidth Sensitive Bandwidth Limitation 12 Please refer to 4 2 for details terminal When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this terminal There may not be any appropriate usergroups to select initially One can come back later once the expected usergroup has been added Indicate the trunk is over a bandwidth sensitive link e g across Internet Leaves this blank to disable or specifies a limit of bandwidth in kops for call admission 71 Chapter 4 IP PBX Configuration 49 POTS Setting This page allows selection of country based progress tones and or impedance and or compact type of POTS ports Click APPLY to save modifications Go to Service gt IP PBX Service and click RESTART to active new settings Figure 4 10 POTS Setting Chapter 5 Feature Configuration Chapter 5 Feature Configuration A feature is a logical entity presenting a function module of IP PBX e g meet me conference auto attendant voice mail music on hold etc Any configuration change to a feature requires clicking RELOAD in Service gt IP PBX Service to take effect 5 1 Call Park During a call the callee may want to continue the conversation using another phon
19. parameter s for an action 96 Field Active Worktime Group In Hour Actions Prompt Extension Chapter 5 Feature Configuration Description Prompt Select a wav recording file that you add from the IVR Prompt tab or select one of the following default voice file The default file that marked in front of the file name means this voice file provides all languages that IP PBX has for you to select Please click a language in the Languages list agent newlocation gsm Please enter a new extension followed by the key auth thankyou gsm Thank you invalid gsm I m sorry that is not a valid extension please try again transfer gsm Please hold while try out that extension ss busy gsm System is busy at this moment please try again later ss noservice gsm The number you have dial is not in service please check the number and try again vm goodbye gsm Good bye vm sorry gsm I m sorry do not understand you response Group Select a usergroup Language Select a language of the IVR Extension Enter an extension number to be transferred to Select to set work time for the IVR Select a work time group set in Feature gt Worktime Select one action during business hours Play Back To play the selected prompt Call To To transfer to an extension No Action No action Select a wav file if Playback is selected in the In Hour Actions list Enter an extension number if Call To is sele
20. should display in the Events Edit a Broadcast B Click the Management tab W Click an Event m Edit settings shown in Table 5 8 1 W Click UPDATE to update the information Delete a Broadcast W Click the Management tab B Select an Event B Click DEL The deleted broadcast event shall disappear from the Events Chapter 5 Feature Configuration Management Add New Event Meeting Action MusicOnHold x Upload File Dial Extension Max Retry Times 1 v Retry Time W Wait Time 20 sec Date Time 2006 sit sl v 17 v 40 ek 50 v EAE ADD E ADD Figure 5 8 Broadcast Management Table 5 8 1 Broadcast Configuration Settings Field Description Event A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Action Select one of the three actions to execute when the Date Time is up Playback Play the uploaded WAV file in the Upload File box to the callee extensions Dial IP PBX will ring the party set in the Callee Extensions box first and then call back to the one in the Dial Extension field to establish a conversation It is suggested to set one number only in the Callee Extensions unless the extension number in the Dial Extension field is multi line MusicOnHold Play default music to extensions in the Callee Extensions box Upload File Upload a wav file if Playback is selected in the Action Dial Extension Max Retry Times Retry Time Wa
21. single digit from 0 to 9 Z Match any single digit from 1 to 9 N Match any single digit from 2 to 9 By selecting Route Management gt Route the administrator can add edit and delete routes in the Route Management page Go to Service gt IP PBX Service and click RELOAD to activate changes Add a Route H Enter settings shown in Table 4 4 2 B Click ADD The newly added route should be displayed in the Route ID Edit a Route W Fdit settings shown in 4 4 2 in a row W Click APPLY in the row to update the settings 57 Chapter 4 IP PBX Configuration 4 4 3 Delete a Route B Select a Route B Click DEL D The deleted route shall disappear from the Route ID Description Number of Stripped Prefix Digits Destination Number Pattern Route ID Description Number Destination Number of Pattern Stripped Digits Field Route ID Description Destination Number Pattern Number of Stripped Digits Prefix Figure 4 5 Route Setup Table 4 4 2 Route Configuration Settings Description A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Arbitrary description information A destination number pattern consisting of digits digit set and wildcard characters e g INXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Number of lea
22. 25 Add a Service B Enter the Service ID Protocol Port Forward to IP and Forward to Port in correspondent boxes B Click ADD The latest Service will show in the Service ID Edit a Service W Change any information in a row B Click APPLY in the row to update the information Delete a Service B Select a Service ID B Click DEL The deleted Service information will disappear from the Service ID 28 Chapter 2 System Configuration C BENE mm HU WOR DEL o Service ID Protocol Port Forward to IP Forward to Port 4 SS WIDE E Figure 2 9 Virtual Server Setup Chapter 2 System Configuration 2 9 2 9 1 2 9 2 2 9 3 Maintenance This page includes maintenance functions of IP PBX including Storage Backup SIP UA CDR Log System Event and Active Calls Storage Backup To back up internal main storage click BACKUP and follow the instructions to insert the USB connector of an external USB drive Options include whether to keep or remove CDR and or voicemails after backup After a confirmation of the insertion backup starts a few seconds later if the external USB drive is accessible and has enough free space If the backup is successful a new folder will be created on the external drive After the backup remove the USB connector of the external drive SIP UA SIP UA Status lists the registration status of each client and remote IP PBX and the IP Address Port from where they register SIP tr
23. 28 2 8 2 E 28 283 E RE 28 29 E ag 30 2 0 1 Storage Backup cssetssscesicasscnccevslecccessctecvipdieaevenssnesuvslacctviases ected UE HE a erue Ee pie ERE RR CU ku Ea 30 PMID E 30 29 3 CDR LOB 30 2 0 4 System EE 31 2 9 5 ACUVE TEE 31 2 10 FIRMWARE UPGRADE TH M 33 IPBX 230 User s Manual Dalle REBOOT eese aM RI ME EM MM MAE E M IR LAE Ee 34 CHAPTER A SERVICE CONFIGURATION eren eee einen een senses senses J 3 1 RRE 35 311 Enable NTP Services TE 35 3 12 Disable NTP Service TETTE ceded etadeadens tadvelccaaaacesusededbetaaagdeseiddoves e 35 3 2 IN EIL Ede T ET 36 3 2 1 Enable STUN ep is ere eite re one ienie epe ee EE Pete eR E HR bated EEGEN EEN 36 3 2 2 Disable STUN Service sicci hee EOE ERNES g EEEO VRE OEE ECE RES 36 SE Ze CN RE 37 SES Enable TETP E 37 3 3 2 REUTER RE 39 34 DHCP SERVICE m Eea 40 3 4 1 Enable DHCP S rviG EE 40 23 42 Disable DHGP SeEVIGO co n e reete ter e gane eredi rase NEERA E ERER Eed 41 30 IP PBX SERVICE eege eeh 42 3 5 Service amp Configurdtiodi EE 42 332 E TE 43 CHAPTER A IP PBX CONFIGURATION eren eene eenseesessssesss FO 4 1 USER ee NEE 45 ALVA Adda ET EE 45 A2 Edita DE EE 45 AAS Deleted ET 46 SEENEN 47 ADM Adda User Sr antes 47 42 2 Edita User Group Mp
24. BX 230 User s Manual About This Manual This section guides users on how to use the manual effectively The manual contains information needed to install configure and operate TAINET s IPBX 230 The summary of this manual is as follows Chapter 1 Introduction Presents overview application and other general information on the IPBX 230 Chapter 2 System Configuration This chapter describes how to configure system parameters used by TAINET IPBX 230 Chapter 3 Service Configuration This chapter describes details to configure various services built in the TAINET IPBX 230 Chapter 4 IP PBX Configuration This chapter introduces steps to provision the IP telephony part of the IP PBX Chapter 5 Feature Configuration This chapter introduces a feature is a logical entity presenting a function module of IP PBX Chapter 6 Example Provisioning This chapter introduces several practical configuration examples of TAINET IPBX 230 deployment IPBX 230 Users Manual Symbols Used in This Manual 3 types of symbols may be used throughout this manual These symbols are used to advise the users when a special condition arises such as a safety or operational hazard or to present extra information to the users These symbols are explained below Warning This symbol and associated text are used when death or injury to the user may result if operating instructions are not followed properly Caution This symbol and associa
25. Basic AA o Click Cancel to the popped dialog window to confirm Worktime setting is not required o Now Basic AA should be available in the trunk configuration page for IVR setting 95 Chapter 5 Feature Configuration 5 12 2 Edit an IVR Menu B Click an IVR name in the All IVR Menus list B Edit settings shown in Table 5 12 W Click APPLY to update the changes 5 12 3 Delete an IVR Menu B Click an IVR name in the All IVR Menus list E Click DEL to delete the IVR menu Table 5 12 Interactive Voice Response Configuration Settings Field All IVR Menus Info IVR Name Rule Node Child Rule Action Data Description Select a preferred IVR menu name View the IVR menu as a tree view Specify the name of the IVR Click a number in the Keypad list and one of the following actions in the Action list to associate an action with a key Hang Up To cut off the call immediately Play Back To play the IVR prompt selected in Prompt list Call To To call an extension Go to Top To go back to the root menu of the IVR Next Layer To go to the next layer of the IVR menu Select To choose a language Language Return To go back to the previous layer Information of the configured keys and actions Click a node and DEL to delete the node and its underlying structure If a Next Layer is selected Child Rule sets the key action associations with the next layer menu Specify applicable
26. Candidate music files in the repository To upload a new music file click Browse to find a Windows PCM 8000 Hz 16 bit file from the local host and click PUT FILE On successful uploading the filename will appear in the Media File list To delete a media file from the list choose a file from the Delete Media File list and click DEL to remove it Select to use this music file for system default MOH globally Chapter 5 Feature Configuration 5 5 Voicemail TAINET IPBX 230 has a built in voice mail subsystem with a sophisticated IVR menu A call to an extension in use or no answer could be configured to enter voice mail recording procedure After leaving a message notification e mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file The Message Waiting Indicator MWI on phone if any will be lit The user could then dial the voicemail pilot number to enter voice mail system to manage messages such as playback delete or move them from inbox to different folders In addition to indicating current voice mail capacity on the management page IP PBX can send an alarm email to the administrator when the available voice mail space reaches the threshold To configure Voicemail feature select Feature gt Voicemail W Enter settings shown in Table 5 5 1 W Click APPLY voicemail Prompts Management English v Login v Welcome to voice mail system please enter your mailbox
27. Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appropriate outbound prefix f the function is enabled the busy call back function will be disabled 55 Chapter 4 IP PBX Configuration Field Description Selective Call Optional Unconditional Call Forwarding according to the Forward calling number Enters one or more calling numbers and a forwarding number and clicks ADD E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default Selects a forwarding and click DEL when the forwarding is no longer required 4 4 4 4 1 4 4 2 Chapter 4 IP PBX Configuration Route Configuration A route is a destination number pattern for outbound call matching A pattern consists of digits 0 9 including digit set and wildcard characters like X Z and N explains digit set and wildcard characters Table 4 4 1 Digit Set and Wildcard Characters for Route Patterns Expression Description lt digits gt Match any single digit listed explicitly E g digit set 13579 match odd digits One may use to indicate a range of digits e g 2 8 dot Match any digit in any length Usually given in the end of a pattern to include all numbers matched a specific prefix dot can not be used alone or at the beginning of the route patterns X Match any
28. For a popular 2M 256K ADSL program the WAN uplink speed would be 256 and the WAN downlink speed would be 2048 The Uplink VoIP reserved could be say 192 out of the total 256 kbps to allow 2 concurrent G 711 calls Disable QoS Click Disable and then click APPLY Network QoS Setup Enable Disable WAN Uplink Speed 256 kops WAN Downlink Speed 2048 kbps Uplink VoIP Reserved 192 kbps APPLY Figure 2 8 Network QoS Setup 27 Chapter 2 System Configuration 2 8 2 8 1 2 8 2 2 8 3 Virtual Server You can configure TAINET IPBX 230 as a virtual server for remote users to access services such as the Web or FTP at your local site via Public IP Addresses With proper settings TAINET IPBX 230 can automatically redirect s inbound traffic from WAN to local servers configured with private IP addresses In other words depending on the requested service TCP UDP port number the IP PBX redirects the external service request to the appropriate internal server located at one of your LAN s Private IP Address To enable access servers in LAN from a machine beyond WAN select System gt Virtual Server to configure port mappings Service ID names the service Protocol and Port specify the TCP UDP port number on WAN IP to be forwarded to the Forward to Port of Forward to IP in LAN Say 192 168 1 5 is a Mail Server to be seen from outside one should configure TCP port 25 to be forwarded to 192 168 1 5 port
29. Headquarters No 25 Alley 15 Lane 120 Sec 1 Nei Hu Rd Taipei 114 Taiwan TEL 886 2 26583000 FAX 886 2 26583232 Beijing Branch 3F A Building 113 Zhi Chun Lu HaiDian District Beijing China Zip Code 100086 TEL 86 10 62522081 87 FAX 86 10 62522077 USER S MANUAL Multi Service IP PBX IPBX 230 Version 1 1 Date 2006 11 07 P N 0700800096 IPBX 230 Users Manual TAINET IPBX 230 Administration Guidelines Version 1 5 Beta 2 build 0553 IPBX 230 Users Manual Copyright 2006 TAINET Communication System Corp All rights reserved Notice This document is protected by the international copyright law No part of this publication may be reproduced by any means without the expressed permission of Tainet Communication System Corporation TAINET is a registered trademark and IPBX 230 is a trademark of Tainet Communication System Corporation Other product names mentioned in this manual are used for identification purposes only and may be trademarks or trademarks of their respective companies The information provided from Tainet Communication System Corporation is believed to be accurate Any changes and enhancements to the product and to the information thereof will be documented and issued as a new release to this manual Trademark All products and services mentioned herein are the trademarks service marks registered trademarks or registered service marks of their respective owners IP
30. N IP gt tftpboot in the Code Value box in Service gt DHCP Service No extra settings needed if the phone uses TFTP for auto configuring Chapter 4 IP PBX Configuration Click ENABLE to see Enable shows in the Auto Client Conf column Click EDIT and then DISABLE to disable the function 4 3 1 3 Delete a Device B Select a Device ID WB Click DEL The deleted device shall disappear from the Device ID Enable Automatic Client Configuration Device Venus2804 Vendor Prefix a zA Z0 9 MAC Address Supplementary Configuration Y Codec Preference 1stcodec g luaw v 1stpackettime 10 v 2nd codec gflluavw v 2nd packet time v 3rd codec g lwaw v 3rd packet time v C Enable Voice Activity Detection VAD DTMF Mode RFC2833 v ENABLE Device Administration URL Associated Extension 200 LINK Disabled EDIT APPLY Device ID Device Administration URL Auto Client Conf Figure 4 3 ACC Configuration 51 Chapter 4 IP PBX Configuration 4 3 2 4 3 2 1 Table 4 3 1 ACC Automatic Client Configuration Settings Field Device Vendor Prefix MAC Address Supplementary Configuration Codec Preference Enable Voice Activity Detection VAD DTMF mode Description A unique ID containing alphabets numbers and underscore only without spaces 32 c
31. PBX s LAN Each subnet requires an entry even multiple subnets share the same gateway unless masking does the same Examples are adding IP Route IDs net and net2 with parameters 192 168 128 0 255 255 255 0 192 168 129 0 255 255 255 0 and shared gateway 192 168 1 254 respectively Or IP Route ID net n2 with 192 168 128 0 255 255 254 0 and gateway 192 168 1 254 would do the same Added routes enable routing immediately after clicking ADD however the IP PBX Service needs to be restarted to regard calls from designated LAN subnets as LAN traffic Add a Route WB Enter the Route ID Subnet Netmask and Gateway B Click ADD The newly added route will show in the IP Route ID Edit a Route B Ed be information in a row W Click APPLY in the row to update the information Delete a Route B Select a Route ID B Click DEL The deleted Route ID will disappear from the IP Route ID column Chapter 2 System Configuration C nm DEL IP Route ID Subne Netmask Gateway Figure 2 6 IP Route Table Note When reset the time 15 minutes later than the time showed in RTC Setup the system will ask for re login Chapter 2 System Configuration 2 6 2 6 1 2 6 2 Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IP PBX systems A popular work around is to adopt domain names provided by Dynamic DNS service providers and run a client on or behind the gateway rout
32. Reg Progress IP Address Port Slave Registrar een feo zone ml zl zl 172 16 5 2 Storage Backup SIP UA CDRLog System Events Active Calls Complete CDR AC 5 Call Billable Calling Dialed Dest S Answer s Number Number Caller ID EE Start Time Time End Time Duration Time PBX 2006 10 2006 10 Service 31 31 18 00 15 18 00 15 2006 10 2006 10 A 31 31 17 05 23 1 17 05 23 2006 10 A 10 31 16 52 25 ei 2 25 2006 10 2006 10 SERLE ee SEN 31 Chapter 2 System Configuration Storage Backup SIP UA Client Field Client State Service Party CDRLog System Events Active Calls Figure 2 10 Maintenance Table 2 9 1 Maintenance Description Description Show the caller or callee s extension number port number or SIP trunk ID Connected In the conversation Ring The client is a caller and is ringing a callee Ringing The client is a callee and is ringed by a caller Reserved FXS detects off hook Dial The client is a caller Answer The client is a callee IVR Calls from FXO are picked up by Auto Attendant Meet me The client enters meet me Voicemail The client enters voicemail Shows extension number POTS number or SIP trunk ID that is talking to this client 32 2 10 Chapter 2 System Configuration Firmware Upgrade The version of the running PBX firmware could be found in System gt Firmware Upgrade incluse the
33. Service Chapter 3 Service Configuration 3 2 3 2 1 3 2 2 STUN Service TAINET IPBX 230 has a built in STUN client to solve NAT problems Select Service gt STUN Service to specify a Simple Traversal of UDP through NATs STUN server for NAT traversal You can enable or disable STUN Service at any time o Note You have to restart the IP PBX Service after changing the STUN setting Enable STUN Service B Click Enable W Enter a fully qualified domain name or the IP address of a STUN server W Click APPLY WB Goto Service gt IP PBX Service and click RESTART to reflect the changes Disable STUN Service Click Disable enter the fully qualified domain name or the static IP address of the external WAN interface and then click APPLY Usually this address refers to the static WAN IP address if there is a NAT device between the IP PBX and the Internet If the WAN port of IP PBX directly connects to Internet or it is unused leave the address blank Go to Service gt IP PBX Service and click RESTART to reflect the changes STUN Service Enable O Disable STUN Server FQDN or IP Address Stun xten net Figure 3 2 STUN Service 3 3 3 3 1 3 3 1 1 3 3 1 2 Chapter 3 Service Configuration TFTP Service Select Service gt TFTP Service to view the current status of TFTP Service You can enable or disable TFTP Service at any time Enable TFTP Service Click Enable and then click APPLY t
34. Settings ccccceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneenaaees 64 Table 4 7 1 FXO PSTN Trunk Configuration Settings c cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeees 68 Table 4 8 1 Trunk Terminal Configuration Settings cccceeseeeeceeeeeeeeeeeeeneeeeeeeeeeeeeeeeenaeees 71 Table 5 1 1 Call Park Configuration Settings AE 73 Table 5 2 1 Life line Configuration Gettngs ENEE 75 Table 5 3 1 Meet me Conference Configuration Settings ccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 77 Table 5 4 1MOH file Configuration Settings uk 79 Table 5 5 1 Voice Mail Configuration Gettngs AE 80 Table 5 6 1 Replaceable Meet me Prompts AEN 82 Table 5 7 1 Replaceable Voicemail System Prompts 83 Table 5 8 1 Broadcast Configuration Settings sicisccc ccscctscsines nccdecesmendieninandececeeatneninenbasvanceinese 85 Table 5 9 1 Worktime Configuration Settings AEN 88 Table 5 10 1 Memo Configuration Settings cccccccceeeeeeeeeeeeceeeeeeeeeeeeeeeneaeeeeeeeeeeeteeneneaaees 90 Table 5 11 1 Agent Configuration Settings EEN 93 Table 5 11 2 Queue Configuration SOLllitj6 scsi etn epbm t ntn tugedepetieylattinen abu etn cpu 93 Table 5 12 Interactive Voice Response Configuration Settings sssssssreeeeseeeseserrrrrreeeeee 96 Chapter 1 Overview Chapter 1 Overview 1 1 General Description The TAINET IPBX 230 Administration Guide provides instructions for administering the TAINET IPBX 230 system TAINET IPBX 230 i
35. T is not responsible for Products damaged by misuse neglect accident or improper installation or if repairs or modifications were made by persons other than TAINET s own authorized service personnel unless such repairs by others were made with the written consent of TAINET THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE HEREOF INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL TAINET BE LIABLE FOR CONSEQUENTIAL DAMAGES If DISTRIBUTOR extends to its customers any additional warranty with respect to Products that is broader in scope than the warranty provided by TAINET DISTRIBUTOR shall be solely responsible for any and all liabilities obligations and damages resulting from the extension of such warranty TAINET shall not be liable to any person for any special or indirect damages including but not limited to lost profits from any cause whatsoever arising from or in any way connected with the manufacture sale handling repair maintenance or use of the Products and in no event shall TAINET s liability exceed the purchase price of the Products Software Products are provided as is and without warranty of any kind TAINET disclaims all warranties including the implied warranties of merchantability and fitness for a particular purpose TAINET shall not be liable for any loss of use interr
36. TP relay server to support in line transfer Choose preferred DTMF mode for this extension Currently supported types include RFC2833 SIP INFO and in band tone It must match configuration on the device side Select to see more optional settings that is shown below Optional Select Block Anonymous Calls to block all calls without a Caller ID Optional Block one or more calling numbers by entering the calling numbers and clicking ADD Removing the blocked numbers by clicking the number from the list and then click DEL Optional Select Unconditional Call Forward and clicks a default destination in the list e g Voicemail or Phone Number f selecting Phone Number enter a number to which incoming calls are forwarded unconditionally The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a number to which incoming calls are forwarded when not answered The number could be an extension or a PSTN number with appropriate outbound prefix Optional Timeout before trying next forwarding number in the list Note that if the forwarded number has personal setting of forwarding policy this timeout guards the total duration allowed before the personal setting connects a call As long as the call does not go through eventually it returns to the hunt list of forwarding Optional Notify the caller that callee is not available and the call is being forwarded to another extension Optional
37. Y Ee 87 5410 MEMO CIE T a 89 IPBX 230 User s Manual 5 10 1 Add a Memo Call odere ate reote caves P e REIR MEE CREER ERES THREE PEE ERES P Ecce rH caves 89 5 102 Edita Memo Calls RR 89 SO DAS Delete Ee RE 89 SLE AUTOMATIC CALL DISTRIBUTION rinnan cerminan a a anai 91 5 11 1 SetAgent Login and Logout nein ect np i Pech fri e e ed peo aee need 91 5 11 2 Add an Agent or a Queue gedd EELER e poe pde eive e Pe ERR eU Resa 91 3 11 3 Bditan Agent Or a Queue certe tette tre ria erar vo tee dede et rie e e Ee Er opea AVR rea dotes 92 5 11 4 Delete an Agent or a Que e 2rd eia ient aptae rasta es tee ere tbe raped e Feat g esed teer pe eese e redox eer latu en 93 5 12 INTERACTIVE VOICE RESPONSE IVR eese enne ennmnnntnn eene net nn nnns eren 95 5 12 1 Adda new IVR Mem rr teet rte nre SEENEN RETE PETS se SERE edle esee 95 S122 Beit an IVR MENU D M 96 5 12 3 Delete an IVR Men ciere ien e reti e eee e ete aetate een rue b de toe ee e Re eee eh dee 96 5 124 TVR Prompts Management cios iet ibbeeetis sen be dg art te p Pad Ad 98 CHAPTER 6 EXAMPLE PROVISIONING eere eene en een eeenseessees s JQ 6 1 INTERNAL EXTENSION CONPIGURATION 99 6 2 CASE I SINGLE SITE CONFIGURATION terne enne eh esee h thes se heres serere seen eres seres 101 6 3 CASE II TWO SITE CONFIGURATION cccccccccsseccccceccececcsccececcesccecccscececcuseeseenateeseccse
38. a SIP client or off ramped to an analog subscriber via PSTN One could also build SIP trunk to a remote IP PBX to reach its extensions and PSTN ports The SIP TRUNK MANAGEMENT page allows the administrator to configure SIP trunks used by TAINET IPBX 230 Select Trunk gt SIP Trunk and one can add edit and delete SIP trunks Go to Service gt IP PBX Service and click RELOAD to activate changes Add a SIP Trunk W Click the Add New tab H Enter settings shown in Table 4 6 1 W Click ADD The newly added SIP trunk shall be displayed in Trunk Identifier Edit a SIP Trunk B Click the Trunks tab and More to see more information W Fdit settings shown in 4 6 2 in a row W Click APPLY in the row to update the information Delete a SIP Trunk W Click the Trucks tab and select a trunk identifier WB Click DEL The deleted SIP trunk shall disappear from the Trunk Identifier Chapter 4 IP PBX Configuration Trunks Add New DEL Trunk Identifier Description More 1 Trunks Add New Trunk Identifier Description C Dynamic Peer SIP Proxy Auth Name SIP Proxy Port Auth Password Registration Required SIP Registrar Outbound Routegroup SIP Registrar Port DID of Extension DID Prefix DID Stripping Language Trunks Add New DID Stripping
39. ab W Enter settings shown in Table 5 11 1 and Table 5 11 2 W Click ADD at the bottom of the page The newly added agent or queue should display in the Management page 91 Chapter 5 Feature Configuration 5 11 3 Edit an Agent or a Queue W Click the Management tab B Click a queue or an agent in Queue or Agents m Edit settings shown in Table 5 11 1 for the queue or Table 5 11 2 for the agent m Click UPDATE to update the information 92 Chapter 5 Feature Configuration 5 11 4 Delete an Agent or a Queue B Click the Management tab H Click a bottom of the row B Click DEL The deleted agent or queue shall disappear from the Management page Management Add New Agent Login Logout Account PIN LC aen Queue Name Waiting Music MOH v Distribution Policy Round Robin w User Group UG_DEF v Timeout 15 Retry Time 5 Service Extension M acm e Figure 5 11 Add new settings Table 5 11 1 Agent Configuration Settings Field Description Agent Name Name the agent A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Account Enter an account number for the agent PIN Enter a login password for the agent Table 5 11 2 Queue Configuration Settings Field Description Queue Name Name a queue A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum 93 Chap
40. alid number ranges from 1 to 31 FXO port indices grouped by this PSTN trunk such as 1 or 1 2 or 1 3 etc Maximum port index depends on the number of physical ports available Arbitrary description information Click to search for an available port in the group Asc mean is Ascending Dsc mean is Descending Rotating means to force ports being selected by turns to even cost Select to detect the Caller ID calling from PSTN lines 68 Field Outbound Routegroup DID of Extension Language IVR List Usergroup of Privilege Advanced Settings Input Output Gain Minimum Disconnection Tone Delay Before After Answering Chapter 4 IP PBX Configuration Description Select a routegroup to associate routes with this trunk Outbound calls match included route patterns could employ this trunk to access PSTN There may not be appropriate routegroup to select initially One can come back later to revise it once the expected routegroup is added When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk The PSTN numbers of the included ports are therefore regarded as the direct line numbers of the extension zc f you set a DID extension in trunk then only that extension can use this trunk to call out and all other user s call in this trunk will connect to that extension Preferred language for system instructions heard from the trunk Associate an IVR m
41. and click BACK The newly added route group should be displayed in the Group ID Edit a Route Group W Click a route group name in Group ID B Edit settings shown in Table 4 5 1 W Click SET if there is any update in the Description box m Click BACK to see the updated information Delete a Route Group H Select a Group ID m Click DEL The deleted route group shall disappear from the Group ID Chapter 4 IP PBX Configuration ROUTE GROUP ADD Field Group ID Description Associated Routes Figure 4 6 Route Group Setup Table 4 5 1 Routegroup Configuration Settings Description A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Arbitrary description information Select routes belonged to this routegroup Click ADD DEL button to add or remove a route to or from the routegroup The right box lists current selected routes Note the order of the selected routes is important since it decides which route would be matched first for an outgoing call There may not be appropriate routes to select initially One can come back later to revise it once the expected routes are added 61 Chapter 4 IP PBX Configuration 4 6 4 6 1 4 6 2 4 6 3 SIP Trunk Configuration A SIP trunk refers to a SIP account on a remote call routing or gateway device A practical example is an account at an Internet Telephony Service Provider ITSP where a Call is routed to
42. call out and all incoming calls to this trunk will connect to that extension directly A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number If prefix or stripping has been given but DID of Extension is not bynumber the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing Preferred language for system instructions heard from the trunk Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be appropriate usergroups to select initially One can come back later once the expected usergroup has been added Select to see more settings that is shown below Select a preferred DTMF mode RFC 2833 or SIP INFO for this trunk in the list This must match configuration on the server side If the user does not know the DTMF mode on the server side select Not sure from the list and SDP will automatically detect the DTMF mode is Inband or RFC2833 Click NO to disable or IP PBX will attempt to notify the Chapter 4 IP PBX Configuration Field RTP Bandwidth Sensitive Bandwidth Limitation SIP Domain User agent Content Enab
43. cted in the In Hour Actions list 97 Chapter 5 Feature Configuration 5 12 4 5 12 4 1 5 12 4 2 Field Description Off Hour Actions Select one action during the off hours Play Back To play the selected prompt Call To To transfer to an extension No Action No action Prompt Select a wav file if Playback is selected in the Off Hour Actions list Extension Enter an extension number if Call To is selected in the Off Hour Actions list IVR Prompts Management One can upload customized IVR prompts in Feature gt IVR and click IVR Prompts Management tab Add an IVR Prompt H Select a language from the Language list W Click Browse to find the expected recording in the local storage W Click PUT FILE to upload the file add it to the Prompt list Delete an IVR Prompt B Select a wav file from the All Files list WB Click DEL The deleted file shall disappear from the All Files list Chapter 6 Example Provisioning Chapter 6 Example Provisioning This chapter introduces several practical configuration examples of TAINET IPBX 230 deployment The configuration of TAINET IPBX 230 is very flexible and the expressiveness of usergroups routegroups and trunks are scalable enough to support various network architectures Users could refer to these examples and build a larger network involving multiple sites and advanced services 6 1 Internal Extension Configuration The procedure introduced be
44. d dide teca oir hema 74 Figure 5 3 Meet me Conference 77 Figure 5 4 Music On Hold Ne 79 Figure 5 5 Voicemail Prompts Management 80 Figure 5 6 Meet me Prompt Management 82 Figure 5 7 Voicemail Prompts Management 83 Figure 5 8 Broadcast Management nnne 85 Figure 5 9 Worktime Management 88 Figure 5 10 Memo Call Managment AEN 90 Figure 5 11 Add new d ie EE 93 xiii IPBX 230 User s Manual Figure 6 1 Settings Roadmap Figure 6 2 Single side Setup topology iuseicus nc eden qnt eu x van euge Eua dva x quu o xU ge BEN e PE pev x EN uid Figure 6 3 Two Side Setup topology IPBX 230 Users Manual TABLES Table 2 9 1 Maintenance Description 32 Table 3 5 1 IP PBX Service Advance Settings ee 43 Table 4 1 1 User configuration Settings SEEEEEEREEEKEEEEEEEREEEREEEEEEEEEEEEEREEEEEREEEEEEEEEEEEESEEEEN EEN 46 Table 4 2 1 Usergroup Configuration Settings AEN 49 Table 4 3 1 ACC Automatic Client Configuration Settings esseseesessssssss 52 Table 4 3 2 Device Extension Configuration Settings ssssssssereeesssessrerrrrrnesssrrrrrnnnnnneee 54 Table 4 4 1 Digit Set and Wildcard Characters for Route Patterns suuuss 57 Table 4 4 2 Route Configuration Settings ENNEN 58 Table 4 5 1 Routegroup Configuration Settings ccccecccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenaaees 61 Table 4 6 1 SIP Trunk Configuration
45. ding digits to be stripped from the original dialed number when matches this route Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped to be 5270001 when it actually got dialed out A sequence of digits to be prefixed to the final dialed number after stripping Using 9NXXXXXX as an example 58 Chapter 4 IP PBX Configuration Field Description route pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be used for PSTN trunks to pause 0 5 second during dialing Say 4 leading consecutive w result in 2 seconds delay before dialing 59 Chapter 4 IP PBX Configuration 4 5 4 5 1 4 5 2 4 5 3 Route Group Configuration A routegroup groups routes into a logical superset of route patterns Such abbreviation simplifies the association of multiple routes with a trunk say and a PSTN line A route must be included into at least one routegroup in order to take the route pattern into effect By select Route Management gt Route Group the administrator can add edit and delete routegroups in the ROUTE GROUP MANAGEMENT page Go to Service gt IP PBX Service and click RELOAD to activate changes Add a Route Group WB Type a route group name and click ADD W Click the route group in Group ID to see the settings W Enter settings shown in
46. e The call park feature enables so by letting the callee transfer the call to the call park pilot number IP PBX will respond an available park line from the pool of call park numbers to the callee After that the callee may hang up current phone move to another phone and dial the park line number told by IP PBX to resume conversation with the caller If the callee does not call the given park line number to retrieve his call before timeout IP PBX will ring the original extension where the callee answered the call To configure Call Park feature select Feature gt Call Park Enter settings shown in Table 5 1 1 Click APPLY Call Park Management Call Park Pilot Number Ku Available Parking Lines mi J709 Parking Timeout 30 ze APPLY _ Figure 5 1 Call Park Management Table 5 1 1 Call Park Configuration Settings Field Description Call Park Pilot Number Available Parking Lines An extension pool for call parking e g 701 720 forms a 20 line pool available for system to park calls A unique extension number for call parking e g 700 Parking Timeout Timeout waiting for picking up the parked call 73 Chapter 5 Feature Configuration 5 2 5 2 1 5 2 2 Life Line Life line feature allows specification of emergency number patterns to seize a PSTN line with absolute priority For example someone dials an emergency call while all PSTN lines are in use In such case if the called number matches any specif
47. e tette rrt cons en e e enero ee eee eerie Eee addu 70 4 9 POTS SETTING cr ases 72 CHAPTER 5 FEATURE CONFIGURATION eeeeeeee eene een eeeneeensesses 73 5 1 CALL PARK qu 73 EE DIFE GINE qr o 74 5 2 1 Add a Life Line EE 74 5 2 2 Deleteca Tite Lime Pattern eret tree p torri ie roe aee eie tra e ege 74 m3 MEETME CONFERENCE tege 76 5 3 1 Add a M et me EE 76 5 3 2 Edita Meet me Conference ertet rry ice ebore teta ee dete see een eaae RERE og eg 76 3 3 3 Delete a Meet me Conference rete eere e ener teresa eres n e eve neos e aerea pestes eei eun 76 54 IMUSIC ON HOLD c EN 78 SAM Adda MOP OT 78 5 4 2 Edita MOH NUI 78 SI MPO IBS MM 78 5 5 VOICEMAIL c M MN 80 5 6 DVT MEP ROME a P ee 82 JO VOICEMAIL PROMPT Sirena xDDD MIR MATIN IND AMI UM PEL OM eH 83 5 8 ee ET 84 5 0 1 Add a Broadcast stage Ensei EEN AE EE dee EEN 84 5 9 2 Bdit ee 84 5 9 3 Delete a Broadcast ente tt erre iae EEGENEN 84 EB ocn 87 5 9 1 Adda eg eer eee re ete eerte in e Re eee Totti hebt rp Y exe dd elo eh cartes 87 5 0 2 Edit Workttime iioi ere edidi s eec aeree ease UE e p REESE AR estes 87 5 93 Deleted WOtktIme te eer stet e Eee pa re e RR RE
48. eeeeeaners 103 IPBX 230 Users Manual FIGURES Figure E m i ia 19 Figure 2 2 System Timezone Getup REENEN 20 Fig r 2 3 RIP SEIU EE 20 Figure 2 4 On board KE e ME 22 Figure 2 5 On board LAN Setup sciccccosccissccentcccvnscicscessctnsned oiesncechadcnns is cnensdesscbescinstecidinetiads 23 Figure 2 6 IP Route Table tee ge 25 Figure 2 7 TT dnc tc ec tne dec sted edie icine sd cee tne 26 Figure 2 8 NGIWORK QoS Te E 27 Figure 2 9 Virtual Server Setup ENEE 29 Figure 2 10 Maintenance AEN 32 Figure 2 11 Firmware Upgrade er tesniee coo tette ENEE EENS 33 uoliruAIlqscm C 34 Stellt RR EE 35 Figure 3 2 STUN Service cem 36 Figure 3 3 TFTP SRS E 39 Figure Re 001 en ee rcd Ead ted vede ed ted dd rcu tu dus cuu ud ted dee ree eer ere 41 mr EUH 46 Fig re4 2 UT dtl E m 48 wei ee eium T 51 Figure 3 4 Extension IP Phone usas icto RD EHE OR Cue ntn ed Rum t oM Rt ms erste UID 53 Figure e PP ET 58 Figure 4 6 Route Group Getp EE 61 Figure 4 7 SIP e EEN 63 Figure 4 8 FXO PSTN Trunk GonfiQgbul Slope Papa enn buena enua n Cube apium dise rct 68 Figure 4 9 Trunk Terminal SelUp escucsoe to nrbuee ostia tnam pest tips bl ulme tege ebe bes 71 Figure 4 10 POTS Gettng ee 72 Figure 5 1 Call Park Management eege eko ge tu sU xpUSb Zeene UK EQ qut R Ee 73 Fig re 5 2 Life AG ee Cocos d dou dE a dris out b
49. enu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Select to see more settings shown below Voice amplification or attenuation in dB scale to adjust input output volume of a PSTN line Minimum volume level of the disconnection tone If a PSTN trunk is found to have disconnection problem and voice sounds low choose a lower dB Delay in seconds before and after answering a call from PSTN trunk Please refer to 0 for details 10 Please refer to 5 12 for details Please refer to 4 2 for details Chapter 4 IP PBX Configuration 4 8 4 8 1 4 8 2 4 8 3 Terminal Trunk Configuration A SIP trunk terminal refers to a SIP account for a remote SIP trunk to register with It terminates SIP registration and invitation from a remote IP PBX and relay calls to local clients PSTN trunks or further SIP trunks In a site to site SIP trunking application a SIP trunk on one side usually pairs with a trunk terminal on the other side to form a unidirectional call hand off path To allow trunking in the other direction the two sides swap roles and form another pair Since a trunk terminal is the
50. er or IP PBX It is required to apply an account and create a hostname in the account before configuration Select Enable and give account info and refresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update the Hostname with the latest WAN IP address at DynDNS or 3322 net Service in Interval seconds periodically Enable Dynamic DNS Typical hostname has a form of lt hostname gt dyndns org or hostname 3322 net The refresh interval is usually between 60 600 seconds depending on the volatility of WAN IP assignment B Click Enable B Click DynDNS or 3322 net in the Service list B Enter the Username Password Hostname and Interval m Click APPLY Disable Dynamic DNS Click Disable and then click APPLY Dynamic DNS Setup Enable O Disable Service DynDNS E Username B ES Password Hostname Interval sec APPLY Figure 2 7 DDNS Setup 26 2 7 2 7 1 2 7 2 Chapter 2 System Configuration QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN the QoS Setup page offers three parameters to characterize the WAN link The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed Enable QoS Click Enable to enter the WAN Uplink Speed WAN Downlink Speed and Uplink VoIP Reserved bandwidth and click APPLY
51. er for voicemail notification Select to enclose the message received in the notification e mail as an attachment Select the usergroup this user belongs to There is no usergroup initially Come back later to revise this selection if no appropriate usergroup could be chosen for now Show the extensions associated with this user 46 4 2 4 2 1 4 2 2 Chapter 4 IP PBX Configuration User Group Configuration A usergroup is a logically grouping of users and their privileges For instance one could have couple of usergroups in an IP telephony network e g Sales Marketing Administration Accounting and Engineering etc Each usergroup associates with a set of PBX features and call routing scopes In other words all users in the same usergroup share the same reachability of PBX features and final destinations The User Group Management page allows the administrator to manage usergroups Select User Management gt User Group and one can add edit or delete usergroups Go to Service gt IP PBX Service and click RELOAD to activate changes Add a User Group m Enter a usergroup name beside the ADD button and then click ADD WB The name will show in Group ID W Click the name in Group ID to view the edit page W Enter settings shown in Table 4 2 1 m Click SET to save the settings and click BACK to return to the USERGROUP MANAGEMENT page NOW you can see the newly added usergroup displayed in the Group ID Edit a User
52. f there is any active call it will retain up to 3 minutes and then IP PBX will reload This is the most frequently used function in this page since any IP PBX configuration change has to be reloaded to take effect Backup IP PBX Configuration Click BACKUP and IP PBX archives and encrypts current configuration into a time stamped backup file under tftpboot root directory To secure configuration files download them to a local host through the GET FILE function in Service gt TFTP Service once a while Clear PBX Settings Only check box both PBX and system interfaces and services settings will be archived in the backup file Q Warning Do not change the configuration file name or the RESTORE function will reject the configuration file Restore IP PBX Configuration Click a configuration backup file in the list click RESTORE and IP PBX will restore the configuration as current setup Go to Service gt IP PBX Service and click RESTART to activate the settings 3 5 1 4 3 5 1 5 3 5 2 Chapter 3 Service Configuration Restart Click RESTART and the IP PBX Service will restart completely Currently active calls will be disconnected immediately This function is rarely required unless the network setting has been changed or the service operates abnormally without problematic configuration could be identified Revert Click REVERT and IP PBX will erase current IP PBX settings and revert configuration back to the fact
53. haracters maximum Ask your IP Phone vendor for the Prefix MAC address of the device Specify if provided by the phone Preference order of supported codecs and packet times of the phone VAD is a technique that detects absence of audio and conserves bandwidth by preventing the transmission of silent packets over the network Select if your IP Phone supports VAD Choose a DTMF mode used by the phone Extension of IP Phone The EXTENSION MANAGEMENT page lets the administrator to create extensions Select Device gt Extension of IP Phone and one can add edit and delete extensions Go to Service IP PBX Service and click RELOAD to activate changes TAINET IPBX 230 also offers its own extensions Line in use Call Back function For example Extension A and B are within one IP PBX or a stacked cluster When extension A calls extension B and extension B is in use Extension A can press 1 to be in the waiting list Once extension B finishes the call IP PBX will ring extension B within a minute When extension B is picked up IP PBX will ring extension A to connect the call Extension A call also press to cancel and will connect to voice mail Add an Extension W Click ADD to set an extension W Enter settings shown in Table 4 3 2 B Click ADD m Click BACK to see the newly added extension 52 Chapter 4 IP PBX Configuration 4 3 2 2 Edit an Extension B Click an extension in the Extension Number W Edit set
54. ice for each physical phone and designate an extension Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix Create a route pstn br with pattern 90118621 with number of digits stripped 8 prefix 9 Create a route ext br with pattern 2XX and number of digits stripped 0 no prefix Create a routegroup pstn out containing route pstn only Create a routegroup to br containing routes pstn br and ext br Create a PSTN trunk with ID 1 port 1 4 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege Create a dynamic peer SIP trunk with ID 100 password hq secret choose to br as outbound routegroup do not select DID and select staff as the usergroup of privilege Return to usergroup configuration For usergroup staff select 100 pstnl in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group Reload the IP PBX Service Configuration steps in B BR Create usergroups named staff utility and ext all Add staff and utility in the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff 104 Chapter 6 Example Provisioning
55. ied life line pattern the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call Select Feature gt Life line to configure life line feature Add a Life Line Pattern W Enter settings shown in Table 5 2 1 W Click ADD The newly added pattern should display in the Line Pattern Delete a Life Line Pattern H Select a Line pattern B Click DEL The deleted pattern shall disappear from the Line Pattern DEL Hu Line Pattern Description z Figure 5 2 Life Line 74 Chapter 5 Feature Configuration Table 5 2 1 Life line Configuration Settings Field Description Line Pattern Pattern for emergency numbers Note this is the pattern after digit stripping For example configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the PSTN trunk has an outbound dialplan of 9 Description Arbitrary description information 75 Chapter 5 Feature Configuration 5 3 Meet me Conference Meet me conference enables conferencing of multiple parties from various sources A party could dial in a conference from an internal IP phone an external IP phone on Internet an analog phone via PSTN or an IP phone behind another IP PBX TAINET IPBX 230 allows multiple conference rooms going concurrently using different room numbers Before entering a meeting room the caller has to enter the correct PIN of the room number Note The administrator wh
56. it Time list The recording format must be 8000 Hz 16 bits Windows PCM WAV file Select an extension to call back if Dial is selected as the Action Maximum redial times if callees did not answer A period of time in minutes between two retrying Enter timeout in seconds when ringing a callee 85 Chapter 5 Feature Configuration Field Description Date Time Select a Date Time to trigger this broadcast event Callee Extensions Intended extensions to be called at the Date Time 5 9 5 9 1 5 9 2 5 9 3 Chapter 5 Feature Configuration Worktime Worktime defines holidays and business hours for auto attendant or generic IVR application Several groups of date time could be defined for different IVR menus The worktime must collocate with IVR settings Select Feature gt Worktime to configure Worktime features Add a Worktime W Click the Add New tab W Enter settings shown in Table 5 9 1 W Click ADD at the bottom of the page The newly added worktime should display in the Group ID Edit a Worktime W Click the Management tab W Click a Group ID B Edit settings shown in Table 5 9 1 W Click UPDATE to update the information Delete a Worktime W Click the Management tab H Select a Group ID W Click DEL The deleted worktime shall disappear from the Group ID Chapter 5 Feature Configuration Management Group ID 1 Mode d Add New Worktine Management No work on weekends O
57. k room and lab areas The User Management page allows the administrator to manage users in the IP telephony network Select User Management gt User and one can add edit and delete users Go to Service gt IP PBX Service and click RELOAD to activate changes 4 1 1 Add a User B Click ADD W Enter settings shown in Table 4 1 1 W Click ADD W Click BACK to see the newly added user in the Login ID 4 1 2 Edit a User W Click a user in the Login ID B Edit settings shown in Table 4 1 1 m Click UPDATE Chapter 4 IP PBX Configuration 4 1 3 Delete a User H Select a Login ID m Click DEL The deleted user shall disappear from the Login ID column USER ADD Login ID Name Password Description E mail Address Usergroup Extensions UPDATE Attach Voicemail in E mail Notification 100 Bos UG DEF w F Field Login ID Name Password Description E mail Address Attach Voicemail in E mail Notification Usergroup Extensions Figure 4 1 User Add Table 4 1 1 User configuration Settings Description A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum This is the ID for personal configuration through IP PBX Web management Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password for the user to access IP PBX Web management Arbitrary description information E mail address of the us
58. le ENUM Resolution Clear Bindings Prior Registration Disable NAT Traversal Description two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phone and ITSP side support INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode should enable this since other DTMF modes require IP PBX being RTP relay server to support in line transfer Indicate the trunk is over a bandwidth sensitive link e g across Internet Leave it blank to disable or specifies a limit of bandwidth in kops for call admission Specify the SIP domain used by the proxy and registrar If not specified IP address will be used as the domain by default Override default User Agent header content Select to use ENUM resolution or leave it as blank Select if failed to the registration and cannot identify any abnormal settings IP PBX uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if there is a machine that could handle NAT issues 4 7 4 7 1 4 7 2 4 7 3 Chapter 4 IP PBX Configuration FXO PSTN Trunk configuration A FXO PSTN trunk group is a logical group of one or more FXO PSTN subscriber lines connecting to FXO ports on TAINET IPBX 230 The FXO PSTN TRUNK MANAGEMENT page allows the administrator to configure PSTN trunks Selec Trunk gt FXO PSTN Trunk and one can add edit and delete PSTN trunks Go to Service
59. low is recommended as the first step of a configuration task The configuration only enables internal extension calls but it serves as a good practice for administration User can fllow the steps asFigure 6 1 Configure a usergroup named ALL refer to 4 2 Configure users and assign every user to usergroup ALL refer to 4 1 Configure devices and an extension for each device refer to 4 3 Assign each extension to a corresponding user refer to 4 3 Configure each client phone with respect to the extension number and password in its IP PBX extension configuration accordingly Reload the IP PBX service refer to 3 5 2 Up to this point all configured phones should register with the IP PBX with a usable extension Since these phones are all belonged to the same usergroup ALL they can call one another without limitation Hh Chapter 6 Example Provisioning Figure 6 1 Settings Roadmap 6 2 Chapter 6 Example Provisioning Case I Single site Configuration This case describes the typical settings of a single site configuration say Company A Assume Company A has a DSL connection for Internet access and 2 PSTN subscriber lines as shown in Figure 6 1 The provisioning tasks include Modem Figure 6 2 Single side Setup topology m There are staff phones in cubes and offices and utility phones in public areas W Each phone has one extension and can call any extension without limitation m Only staff phones can call ou
60. n on the remote SIP proxy or registrar Usually this is given by the ITSP Select if registration to a registrar is required to activate the trunk This is true for a remote IP PBX or an ITSP account however may be not required in case of a SIP gateway Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the SIP server on the ITSP side same as proxy Select a routegroup to associate routes with this trunk Outbound calls match included route patterns could employ this trunk to hop onto a remote SIP domain There may not be any appropriate routegroup to select initially One can come back later to revise it once the expected routegroup has been added When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk Or click bynumber and then enter configurations in DID Field DID Prefix DID Stripping Language IVR List Usergroup of Privilege Advanced Settings DTMF Mode Try Peer to peer 7 Please refer to 5 12 for details Please refer to 4 2 for details Chapter 4 IP PBX Configuration Description Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation The SIP trunk numbers is therefore regarded as the direct line of the extension f you set a DID extension in a trunk then only that extension can use this trunk to
61. o invited another meet me conference room must drop all parties by pressing 5 when the meeting ends Select Feature gt Meet me Conference to configure meet me conference feature 5 3 1 Add a Meet me Conference H Enter settings shown in Table 5 3 1 B Click ADD to add a new conference room The newly added room should display in the Room Number 5 3 2 Edit a Meet me Conference B Edit settings shown in a row W Click APPLY at the end of the row to update the information 5 3 3 Delete a Meet me Conference B Select a room number B Click DEL The deleted conference room shall disappear from Room Number 76 Chapter 5 Feature Configuration oom Number Description PIN to Join Administrator PIN es ee ee gt DEL Room Number Description PIN to Join Administrator PIN a Lo Mee Hem vr Dm de d ex Figure 5 3 Meet me Conference Table 5 3 1 Meet me Conference Configuration Settings Field Description Room Number Meeting room number e g 8000 Description Arbitrary description information PIN to Join PIN for normal users to join the conference During a conference a normal user has following options to quit conference 1 to mute unmute 9 to log in as the administrator if there is no administrator dialed in yet Administrator PIN for the administrator of the conference PIN During a conference the administrator has following options to quit conference
62. o manage files e g upload and download files to and from the IP PBX Uploaded files can then be retrieved through TFTP Service Change Directory Current directory is shown in the gray field on the right side of Directory for instance it is at the beginning Click a directory in the Directory list to change to a different folder Note The default directory is Initially you may not be able to change the directory since no folder is created under yet Add a Folder W Click a directory under which you want to add a new folder in the Directory list B Click ADD FOLDER W Enter a folder name in the pop up dialog box e g myfolder B Click OK The new folder is then created accordingly e g myfolder 37 Chapter 3 Service Configuration 3 3 1 3 3 3 1 4 3 3 1 5 3 3 1 6 Delete a Folder W Click a directory of a folder in the Directory list B Click DELETE FOLDER The deleted folder shall disappear from the Directory list Note A folder cannot be deleted if there is still file inside Download a File W Click a directory in the Directory list B Click a file in the Download Delete File from the Above Folder list m Click GET FILE to download the file Delete a File W Click a directory in the Directory list B Selecta file in the Download Delete File from the Above Folder list m Click DEL FILE to delete the file Upload a File W Click a directory in the Directory list
63. one or more users have been created and associated with this usergroup Chapter 4 IP PBX Configuration 4 3 4 3 1 4 3 1 1 4 3 1 2 Device Configuration A device could be an IP phone gateway analog telephone adapter or even another IP PBX etc It has one or more extensions to be registered to the IP PBX IP Phone The DEVICE PHONE MANAGEMENT page lets the administrator to create IP Phone devices Before a device can be reached from the IP PBX the same account information has to be programmed into the device through the configuration interface enabled by the device Select Device gt IP Phone to add edit and delete devices Go to Service gt IP PBX Service and click RELOAD to activate changes Add a Device B Enter a device name in the Device ID box and a URL in the Device Administration URL box B Click ADD The newly added device will display in the Device ID Edit a Device Once create the device you can modify its information through the following steps M Modify the Device Administration URL and click LINK as a shortcut to the device administration URL W Click EDIT to see the Enable Automatic Client Configuration ACC page is a reference for detailed ACC settings which is used for auto configuring IP phones one can specify the MAC address and audio preferences of the phone Note that for phones using HTTP for auto configuring DHCP setting needs a new option 151 with a value of http lt IP PBX LA
64. onverged network enabled by TAINET IPBX 230 is lower than building separated infrastructures for legacy telephony network and data network Moreover it comes with a web browsable interface to the data network configuration and voice service provisioning which brings both local and remote manageability of networks together to facilitate administration Installation 2 FXO Port 1 AC Power 5 LAN n 4 WAN 3 USB Port 1 AC Power 110 220 Volt 60 Hz 2 POTS ports Usually 4 ports per daughter card numbered from right to the left The rightmost port at slot O is port 1 FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ 11 cables FXO ports are to be connected to analog phones or FXO ports of other devices 3 USB ports One external port with compliance to USB 1 1 2 0 Plug in a USB hard drive for CDR voicemail backup from the internal storage 4 WAN Connect to a broadband modem or a WAN router 5 LAN Connect to a LAN switch Chapter 2 System Configuration Chapter 2 System Configuration This section describes how to configure system parameters used by TAINET IPBX 230 The factory default of LAN IP address is 192 168 1 1 Connect to LAN port and the configuration Web interface is at https 192 168 1 1 Once connected the browser will ask for accepting a certificate Click Accept to see the home page Type in the default administrator ID and password both are admin to log in for administration The
65. ory default Note the reversion affects IP PBX service only but not other system services such as DHCP TFTP and NTP The backup IP PBX configuration files under TFTP remain intact after reversion so that one can restore to a specific time if a backup file had been generated then To revert the whole system back to the factory default as much as possible hold the hardware Rest button for 10 seconds Since this will wipe out almost everything generated by the user all system interfaces and services must be configured from scratch again if no appropriate backup configuration could be restored Note that such reversion will not erase backup configurations and existing voicemails Backup configuration files could be deleted in the TFTP Service page and voicemails could be deleted in the Maintenance page Advance Select Service gt IP PBX Service and then click the Advance tab to configure IP PBX parameters Table 3 5 1 IP PBX Service Advance Settings Field Description PBX SIP Port Specify the UDP port where the SIP service listens on RTP Port Range Limit the UDP ports used by the IP PBX for media transport The port range needs to have at least equals to the number of extensions also count shared lines number of SIP trunks also count trunk terminals 2 If selecting Enable Video Codec the total amount needs to multiply by 2 to have the least requirements 43 Chapter 3 Service Configuration Field Max
66. other country Assume each site has a DSL connection for Internet access B HQ has 4 PSTN subscriber lines and B BR has 2 lines as shown in Figure 6 2 The provisioning tasks include Both sites have staff phones in cubes and offices and utility phones in public areas Each phone has one extension A utility phones can call extensions within the site it is in only while the staff phones can call any extension in both sites without limitation B HQ has extensions 1XX and B BR has extensions 2XX Calls between B HQ and B BR use private SIP trunks across Internet IP PBX at B HQ has a static IP address 64 1 0 1 and IP PBX at B BR has a static IP address 222 44 0 1 Only staff phones can call out to PSTN with a prefix 9 B HQ staff phones call out starting with 90118621 will relay to B BR through the SIP trunk and then hop off to PSTN in B BR Similarly B BR staff phones call out starting with 9001408 will relay to B HQ for PSTN hop off Incoming PSTN calls are answered by auto attendant and could be transferred to any extension Modem Modem Figure 6 3 Two Side Setup topology Configuration steps in B HQ 103 Chapter 6 Example Provisioning Create usergroups named staff utility and ext all Add staff and utility in the Reachable User Groups of ext all Create a user account for each staff and assign it to usergroup staff Create an additional user account named public and assign it to usergroup utility Create a dev
67. page will show the acquired IP address network mask and default gateway information Click Disconnect for not connecting 21 Chapter 2 System Configuration 2 3 4 LAN Only Select LAN Only to disable WAN IP settings but allow the configuration of default gateway and primary secondary third DNS servers On boar Figure 2 4 On board WAN Setup 2 4 Chapter 2 System Configuration On board LAN Setup The LAN Setup page allows administrator to configure LAN network interface for TAINET IPBX 230 W Select System gt On board LAN Setup to see the current settings of LAN network interface B Enter a new IP address and network mask W Click APPLY to change the settings On board LAN SETUP Interface MAC 00 80 BB 10 88 2A IP Address 192 168 1 1 Netmask 255 255 255 0 Figure 2 5 On board LAN Setup Note By default TAINET IPBX 230 grants IP addresses to LAN devices via DHCP and translates those addresses into its WAN IP address for access beyond the LAN subnet As a result modifying the system LAN IP subnet must also change DHCP pool and LAN routing if any accordingly and restart the IP PBX Service Chapter 2 System Configuration 2 5 2 5 1 2 5 2 2 5 3 LAN Routing To enable static routing among LAN subnets enter network information and the IP address of the corresponding gateway in the IP PBX s LAN It is important to assure that the given gateway IP address sits in the IP
68. s an embedded call processing server communicating with client stations with Session Initiation Protocol SIP It migrates the telephony network and the data network of a small to medium business SMB company into a manageable converged network TAINET IPBX 230 works with various IP phones Desktop WiFi Bluetooth and DECT voice over IP VoIP gateways and PSTN network Additional voice features such as conferencing auto attendant and voicemail are seamlessly enabled to all phones TAINET IPBX 230 also provides Internet access to all LAN devices through Network Address Translation NAT TAINET IPBX 230 provides call control and media relay services to SIP clients and applications It performs the following primary functions W ACD Automatic Call Distribution W Configurable multiple layer IVR auto attendant with office hour setting W Configurable broadcast calls m Fax relay and pass through T 38 and T 30 B Voicemail IVR system B Meet me conference Up to 8 parties per conference W SIP registrar 30 registrars W SIP outbound proxy for signaling and media m SIP gateway 4 ports FXO B SIP PBX for extension calls 17 Chapter 1 Overview 1 2 W Support codec G 711u law G 711A law G 723 1 high bit rate low bit rate G 729A GSM DVI4 TAINET IPBX 230 has a built in suite of voice applications for supplementary services and no special purpose hardware is required Therefore the total cost of ownership of a c
69. t to PSTN with a prefix 9 m Incoming PSTN calls are answered by auto attendant and could be transferred to any extension Configuration steps m Create usergroups named staff utility and ext all W Add staff and utility in the Reachable User Groups of ext all W Create a user account for each staff and assign it to usergroup staff H Create an additional user account named public and assign it to usergroup utility H Create a device for each physical phone and designate an extension 101 Chapter 6 Example Provisioning Assign extensions of staff phones to corresponding users Assign all extensions of utility phones to share the same user public Create a route named pstn with pattern 9 number of digits stripped 1 and no prefix Create a routegroup named pstn out and add route pstn only Create a PSTN trunk with ID 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege Return to usergroup configuration For usergroup staff click pstn1 in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group Reload the IP PBX Service 102 6 3 Chapter 6 Example Provisioning Case Il Two site configuration This case describes the typical settings of a two site configuration say Company B headquarters B HQ and its branch B BR located in an
70. tails Description A unique group name containing alphabets numbers and underscore only without spaces 32 characters maximum Arbitrary description information Select outbound SIP trunks and PSTN trunks accessible by this usergroup Note the order matters the hunting sequence in run time Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any other trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID form a usage balance group Weight the weight of a trunk to be selected in a trunk balance group for an outgoing call Note Trunks with the same group ID must be put together or the function will not work f there is no SIP trunk and PSTN trunks initially come back later to revise selection once trunks have been created Select other usergroups reachable from this usergroup By default only users in the same usergroup can be reached one another f there is no usergroup initially come back later to revise this selection once more usergroups have been created Select PBX features enabled to this usergroup Here vm stands for Voice Mail mm for Meet me Conference parked calls for Call Parking Most features have to be configured to function correctly Remember to examine the settings of selected features before activating current configuration Show the users associated with this usergroup f there is no user initially come back later to select once
71. ted text are used when damages to the equipment or impact to the operation may result if operating instructions are not followed properly Note This symbol and associated text are used to provide the users with extra information that may be helpful when following the main instructions in this manual IPBX 230 User s Manual LIMITED WARRANTY TAINET s DISTRIBUTOR shall be responsible to its customers for any and all warranties which it makes relating to Products and for ensuring that replacements and other adjustments required in connection with the said warranties are satisfactory TAINET warrants to DISTRIBUTOR that the Products to be delivered hereunder will be free of defects in material and workmanship under normal use and service for a period of twenty four 24 months twelve 12 months in Taiwan following the date of shipment to DISTRIBUTOR If during the warranty period any component part of the equipment becomes defective by reason of material or workmanship and DISTRIBUTOR notifies TAINET of such defect within seven days after knowing of such defect TAINET shall for any Product that TAINET agrees is defective at its option supply a replacement part request return of equipment to its plant for repair or perform necessary repair at the equipment s location At TAINET s option DISTRIBUTOR shall destroy any Product that TAINET agrees is defective and shall provide satisfactory proof of such destruction to TAINET TAINE
72. ter 5 Feature Configuration Field Waiting Music Distribution Policy User Group Timeout Retry Time Service Extension Agent List Description The music to be played before any agent answers the call Ways of distributing calls to the agents in a queue Round Robin take turns to ring each available agent Ring All ring all available agents until one answer default Least Recent ring the agent that was least recently called in this queue Fewest Calls ring the agent with fewest completed calls in this queue Random ring the agents randomly Select a usergroup for this queue Set a timeout period in seconds when no agent answers the call The time must be longer than Timeout To Next Forward of the extension or the call will forward to an extension that is set in Unavailable Call Forward in Extension of IP Phone Set a waiting time in seconds to ring agents in the queue again if the call is not answered Set the representative number of this queue e g a queue named Support and its service extension is 500 There are three agents with extensions of 155 157 and 166 in Support The Distribution Policy is set to Ring All When a customer calls the service extension 500 for Support extensions 155 157 and 166 will all ring simultaneously Click ADD DEL to select remove agents belonged to this queue The left box lists the available agents and the right box shows the selected agents 5 12 5 12 1 Chapter 5
73. th day hour minute and second in the correspondent list and click APPLY Real Time Clock RTC Setup Year 2006 Month AE Day EE Hour 1 x Minute EE Second 2 Figure 2 3 RTP Setup e When reset the time 15 minutes later than the time showed in RTC Setup the system will ask for re login 2 3 2 3 1 2 3 2 2 3 3 Chapter 2 System Configuration On board WAN Setup The WAN Setup page allows administrator to configure WAN network interface for TAINET IPBX 230 Select System gt On board WAN Setup and the current setting of WAN network interface are displayed e g type IP address etc Unless the LAN Only is selected you can choose one of the three options Static IP DHCP and PPPoE for your configuration Select LAN Only check box to disable WAN only default router and DNS settings are applicable Static IP You can click Static IP in the Type list and manually configure the following information m IP Address H Netmask m Default gateway IP address W Primary secondary or third DNS servers B Click APPLY to submit DHCP Simply click DHCP in the Type list and click APPLY The acquired IP Address Netmask and Default Gateway information will show when revisit this page later PPPoE W Click PPPoE in the Type list W Enter a user name and its password in User Name and Password boxes W Click APPLY The PPPoE dialing will start right away When there is an active connection the
74. the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced Voicemail Prompts Management Language English v Prompts Login v Description Welcome to voice mail system please enter your mailbox Upload E Figure 5 7 Voicemail Prompts Management Table 5 7 1 Replaceable Voicemail System Prompts Prompt Description Login Welcome to voice mail system please enter your mailbox Password Password Incorrect Mailbox Login incorrect mailbox Good bye Good bye Prerecording Press star to cancel recording and return to the main Introduction menu Or press pound to start recording right away Introduction Please leave your message after the tone When done hang up or press the pound key Chapter 5 Feature Configuration 5 8 5 8 1 5 8 2 5 8 3 Broadcast A User can arrange an event at the exact time in IP PBX IP PBX will inform all users that set in the Callee Extensions list by ringing their extensions For example one arranges a meeting and wants to remind all attendants he she may enter settings When the time set in Date Time is up IP PBX will call to the extensions and then executes the Action to each of the calls Select Feature gt Broadcast to configure Broadcast feature Add a Broadcast W Click the Add New tab W Enter settings shown in Table 5 8 1 W Click ADD at the bottom of the page The newly added broadcast event
75. tings shown in Table 4 3 2 B Click UPDATE m Click BACK to see the updated information 4 3 2 3 Delete an Extension B Select an extension numbers B Click DEL The deleted extension shall disappear from the Extension Number Extension Number 100 D Associated Device Password eee User 100 Boss v Pickup Group UG DEF wv Line Type Wied v Language English v Voicemail Enable v Voicemail PIN LII Unavailable Timeout 20 v sec CT Allow LAN Use Only Try Peer to peer RTP NO v DTMF Mode 1fc2833 Advanced Settings z oe E a Allow Extension Associated Pickup Unavailable Line Voicemail LAN DTMF Number Device Group Timeout Type gen User Enable Language Use Mode Only wired RED O 300 BB_Phone_1 ae oO 200 112833 NO 11 2833 NO Figure 4 4 Extension IP Phone Chapter 4 IP PBX Configuration Table 4 3 2 Device Extension Configuration Settings Field Extension Number Associated Device Password User Pickup Group Line Type Language Voicemail Voicemail PIN Unavailable Timeout Allow LAN Use Only Try Peer to peer RTP Please refer to 4 1 for details Description A unique line number composed of digits only e g 101 32 digits maximum This is the login ID on the device configuration side Select the Device this extension associates
76. unk registrations if any also show at the end of the list The Dynamic column shows the listed IP address is dynamic or static Reg Progress is the response code and message if registration has been attempted but not successful so far Slave Registrar column is used only under the stackable mode It indicates with which slave box a SIP client is registered Blank means a client is registered with the master box locally CDR Log The CDR Call Detail Record Log shows each call record including Calling and Dialed Numbers Caller ID Destination Interface trunk if outbound in use epochs when the call was made answered and ended which yield the total and billable durations The last column denotes the disposition of a call like answered or not And you can get all the CDR log through get file button the file format is Excel file Chapter 2 System Configuration 2 9 4 System Events Event log includes reported events from following system services NTP DNS DHCP and PPPoE 2 9 5 Active Calls The Active Calls page shows current active calls Columns Client and Party indicate the involved extensions or trunks of a call State shows the state of a call while Service gives the current action of the listed Client Storage Backup SIP UA CDRLog System Events Active Calls C Remove Voicemails After Backup C Remove CDR After Backup Storage Backup SIP UA CDR Log System Events Active Calls Extension Trunk ID Dynamic Registered
77. uption of business or indirect special incidental or consequential damages of any kind TAINET shall do its best to provide vi IPBX 230 Users Manual end users with Software updates during the warranty period under this Agreement TAINET has not been notified of any intellectual property rights or others which may be infringed by the Products or the promotion marketing sale or resale or servicing thereof in the Territory but TAINET makes NO WARRANTY EXPRESS OR IMPLIED WITH RESPECT THERETO IPBX 230 Users Manual CONTENTS 1 1 GENERAL DESCRIPTION risida bkin IISTI KEANE I NALEK ee etresseetressereres serere TAA EEEE EEEE 17 1 2 INSTALI ATION EE 18 CHAPTER 2 SYSTEM CONFIGURATION eee eene een seen seen sees sees sees seesss 19 2 1 PBX SYSTEM EE 19 22 TIME SETUP deci veinte a a vacate aea E a E a A E A E ERS LUE 20 221 System Time e 20 2 2 2 Real Time Clock AE RE EE 20 2 3 ON BOARD WAN SETUP eegenen 21 2 34 Stati EE 21 ACD E 21 Ded dug E 21 p MENFE EE 22 24 JONBOARD LAN SETUP c 23 2 5 Ir Noe udi e P 24 DON Add Ee 24 PASE VIDEMUS 24 GG WE RE ENEE 24 2 6 DYNAMIC DNS SETUP E Eei 26 2 6 1 Enable Dynamic DNS ais ee a eiie e iaae i Eo NEE EE 26 2 6 2 Disable Dynami DNS ocior aiio rote bres ni d Dale EEES 26 d d DOS SETUP tesi ndn enm ndis E d te rU qu CES end e eU IM LIE 27 IN EE QOS E O A OES S 27 EE CR Ip TES 29 010 E 27 2 8 Kane 28 2 8 1 Add CENTER AE EE Ee
78. v 00 00 FROM KTO FROM TO v wv bd General Worktime 09 v 1 ek weii Ov 00 iv Optional Worktime 0l v LIS Ov DATE Holiday FROM mo BOS Figure 5 9 Worktime Management Table 5 9 1 Worktime Configuration Settings Field Group ID Mode General Worktime Saturday Worktime Optional Worktime Description A unique ID containing numbers only Select one of the three modes 1 No work on weekends 2 Work off and on by turns for weekends 3 Work half day on Saturdays The work time from Monday to Friday The work time for Saturdays this field only active when mode is set to 2 or 3 Special holidays or workday User can set date and its work time or set it to a whole day holiday 5 10 5 10 1 5 10 2 5 10 3 Chapter 5 Feature Configuration Memo Call A user can set a memo at a specific time e g a morning call in IP PBX to inform the user or another user set in the Extension list by call at the time When the user picks up the phone IP PBX plays voice file or music The user can also set this memo as a daily route so that IP PBX informs the user at the exact time every day Select Feature gt Memo Call to configure memo calls Add a Memo Call W Click the Add New tab W Enter settings shown in Table 5 10 1 W Click ADD at the bottom of the page The newly added memo call should display in the Memo Edit a Memo Call W
79. with Password of this extension Same password must be configured on the device side as well Select the user this extension associates with There may not be appropriate users to select initially One can come back later once the expected user has been added The pickup group the extension belongs to Extensions in the same pickup group can call 8 to pick up a call in ringing state Specify the type of connection wired or wireless of the client with the extension Preferred language for system instructions heard from the extension Select enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Timeout for ringing before a call is answered Check to reject registration and calls from WAN in a SIP ID same as the extension number l e this extension must be on LAN If click YES IP PBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE or UPDATE method during a connected call to save the resource of IP PBX However only SIP INFO DTMF mode phones should enable this since other DTMF modes require IP PBX being Field DTMF Mode Advanced Settings Selective Call Blocking Forward Options Unavailable Call Forward Timeout To Next Forward Play Unavailable Forward Prompt Line In Use Forward Chapter 4 IP PBX Configuration Description R

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