MDHearingAid PRO User Manual
Contents
1. Hearing Aid Body Power amp Program Switch Battery x Compartment Ear Dome Stabilizer Bar Quick Start Guide Six Easy Steps for Fitting and Assembling Your MDHearingAid PRO Step 1 Insert Battery Step 2 Attach PRO Thin Tubing to Hearing Aid Body Step 3 Attach Ear Dome to Thin Tubing A Step 4 Place Hearing Aid Behind Ear and Test Ear Dome for Fit Step 5 Stabilizer Bar Adjustments Step 6 Turn the MDHearingAid PRO On Fitting and Assembly Step 1 Insert Battery a Remove the orange adhesive tab to activate the battery The zinc air battery must be exposed to air for 1 minute before it is fully operational b Push the Nail Grip downward to open the Battery Compartment With the red side of Battery Compartment facing up use the Cleaning Tool Magnet or your fingers to insert the Battery c Close the Battery Compartment Please note If the Battery Compartment does not close easily the battery is inserted upside down Positive side up Step 2 Attach Thin Tubing to Hearing Aid Body Select the Right or Left Tubing Use Right Tubing Red label for fitting Right ear Use Left Tubing Blue label for fitting Left ear a Hold the top of the PRO Tubing Base the triangular end and place it on the Hearing Aid Body s threaded end b Twist the Hearing Aid Body clockwise while gently pushing Tubing Base onto threaded end approximately 3 full revolutions c Make sure Tubing2. SELLER IN SUBSTANTIALLY AS GOOD CONDITION AS WHEN RECEIVED ANY GOODS DELIVERED TO YOU UNDER THIS CONTRACT OR SALE TO CANCEL THIS TRANSACTION MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE OR SEND A TELEGRAM TO MDHEARINGAID 917 W WASHINGTON BLVD SUITE 202 CHICAGO IL 60607 NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE INITIAL TRANSACTION I HEREBY CANCEL THIS TRANSACTION SIGNED Buyer s Signature Date Technical Specifications MAX OSPL Q s k l008 a40 aa a aa 118 dBSPL HF Average OSPL90 000 5 112 dBSPL HFA Full on gain 0 0 0 00 cece KK KK 45 dBSPL THDQ safar ku ua a ae eee Rha 500 Hz 5 6 E E A sewer eam wen ee da 800 Hz 1 0 a 1600 Hz 0 5 EQUIV INPUT NOISE ce 20 dB BATTERY CURRENT DRAIN 0 54 mA 37 www MDHearingAid com Printed in U S A 01 15
3. Avoid physical shock to the Hearing Aid such as dropping it on the floor Store your Hearing Aid in a cool dry place when not in use with the Battery Compartment door open If you are not going to use the Hearing Aid for a prolonged period of time remove the battery to prevent corrosion 19 20 In Case of Malfunction Should your Hearing Aid not function properly try the following 1 Make sure the Hearing Aid is switched ON 2 Change the battery After removing the orange tab on the new battery make sure you wait 1 minute before the battery is inserted 3 Check that the Ear Dome or Tubing is not blocked by earwax Use the included Cleaning Tool 4 Disconnect the Tubing from the Hearing Aid Body and check for moisture in the Tubing 5 Read the Troubleshooting guide on the following pages 6 Check the website www mdhearingaid com customer service for more Troubleshooting tips Optional Accessories MDHearingAid Product Protection Plan Laure cia Offers you 100 protection from ALL types of accidental damage including damage not covered by our standard 90 Day Warranty water damage pet damage battery corrosion stepping on Hearing Aid etc Coverage must be purchased within your initial warranty period e This service contract lasts for 1 year from the date of purchase Tubing and Ear Dome Replacement For OPTIMAL PERFORMANCE Tubing and Ear Domes should be replaced every 3 to 6 mon
4. Base is flush with wide sides of the Hearing Aid Body when you are finished Please note The Hearing Aid Body can be utilized for either the left or right ear Its only the tubing that is specific Step 3 Attach Ear Dome to Tubing a Hold the Thin Tubing at the junction of the Stabilizer Bar with one hand and hold the mushroom top of the Ear Dome with the other hand b Push the Ear Dome over the ridges on the end of the Thin Tubing c Pull in the reverse direction to make sure the Ear Dome is attached securely da 10 Don t attach Ear Dome upside down Step 4 Place Hearing Aid Behind Ear a Place Hearing Aid Body behind the ear The curve of the Tubing should rest on top of the ear comfortably in front of any eye wear b Hold the Tubing at Stabilizer Bar junction c Insert Ear Dome with gentle pressure into the ear canal The mushroom top of the Ear Dome should fit in the ear canal snug not tight Test Ear Dome for fit nod your head up and down and side to side while simulating chewing if the Ear Dome slips out easily it is too small Repeat with different sized Ear Domes to find the best fit for you 11 12 Step 5 Stabilizer Bar Adjustments a The Stabilizer Bar feature helps keep the Tubing and Ear Dome properly positioned in the ear b Tuck Stabilizer Bar in the outer bowl of the ear It may be trimmed to suit the size of your ear c When the Ear Dome has be
5. MDHearingAid gt gt PRO THE DOCTOR S CHOICE FOR AFFORDABLE HEARING AIDS User Manual Congratulations As the owner of the MDHearingAid PRO Hearing Aid you may once again enjoy the sounds of your environment and conversations with your family and friends at a price you can afford In order to get the most out of your MDHearingAid PRO please read this User Manual in its entirety Your satisfaction with hearing aids depends on the type and degree of your hearing loss as well as your expectations No hearing aid can restore normal hearing and not everyone will benefit equally Please read this User Manual in its entirety before using your MDHearingAid PRO Thank You Table of Contents The MDHearingAid Story 2 Package Contents 4 Hearing Aid Diagram 6 Quick Start Guide 7 Fitting 8 Assembly 1 Insert Battery 8 2 Attach PRO Thin Tubing 9 3 Attach Ear Dome 10 4 Place Behind Ear 11 5 Stabilizer Bar 12 6 Turn Hearing Aid On 13 Getting the Most from 14 Your Hearing Aid Care 8 Cleaning 19 In Case of Malfunction 20 Optional Accessories 21 and Replacement Parts Troubleshooting 22 Battery Information 26 Using the Telephone 28 Warranty amp Repair 29 Return Policy 30 Warning to Hearing 32 Aid Dispensers Important Notice for 34
6. Prospective Users Notice of Cancellation 36 Technical Specifications 37 The MDHearing Aid Story The MDHearingAid PRO was developed by a board certified Ear Nose and Throat physician in Chicago IL Dr Cherukuri He encountered patients in his daily practice who would benefit from hearing aids but many simply couldn t afford the thousands of dollars needed to pay for them As a physician he knew the effects of untreated hearing loss depression social isolation anxiety and other symptoms consistent with Alzheimer s disease Dr Cherukuri set out to find a reasonable solution that could help with the most common types of hearing loss at a reasonable price He was looking for a one size fits most hearing aid similar to reading glasses that can easily be purchased at the drug store He evaluated numerous hearing aids and sound amplifiers including those seen on television He found almost all of these devices only amplified low frequencies below 1000 Hz however the majority of hearing loss is in the higher frequencies 1000 4000 Hz those most related to the human voice Dr Cherukuri worked with world class Doctors of Audiology and Audiologists to create the MDHearingAid PRO to their exact technical specifications so that the range of sounds associated with the human voice would be amplified without overly amplifying background sounds The MDHearingAid PRO has been rigorously tested by leaders in the he
7. Service for a Return Merchandise Authorization RMA number repair costs and instructions Repair Facility address MDHearingAid Inc Repairs Department Or call Customer Service at 18447 W 8 Mile Road 312 219 8422 Office hours Detroit MI 48219 1520 Monday to Friday 8 30 am to 4 30 pm CST For fastest service e mail support mdhearingaid com Please do not mail to this address without contacting Customer Service first oa 30 Return Policy At MDHearingAid your satisfaction is guaranteed To get the most out of your MDHearingAid PRO Hearing Aids please understand that no hearing aid will restore normal hearing Your satisfaction with the MDHearingAid PRO depends to some degree on your expectations and commitment to re training your brain how to hear and listen 45 Day Trial Period You have 45 days from the date of purchase to return your hearing aid The reason for this long trial period is that it often takes several weeks to get used to the sound of new hearing aids 21 Day Refund Policy Medical studies show that your brain requires approximately 21 days to adjust to new hearing aids MDHearingAid requires a minimum trial of 21 days in order to receive a full refund For fastest service please e mail support mdhearingaid com Alternatively you may call 312 219 8422 Customer Support office hours are Monday to Friday 8 30 am to 4 30 pm Central Standard Time Early Return Fees If you have tried your h
8. aring loss field ENT Physicians and Audiologists who have unanimously agreed that the sound quality and output is incredibly accurate MDHearing Aid PRO Package Contents Left Ear Right Ear A Thin Tubing for Both Ears For Right ear use Tubing labeled in Red For Left ear use Tubing 4 labeled in Blue 6 mm 9 mm 12 mm Open Fit Ear Domes vented allow natural sound to enter the ear Best for those with high frequency loss and do not require high volume Use with Thin Tubing ONLY A e Ge 9 mm 12 mm 15 mm Closed Ear Domes are best for individuals who have low to high frequency loss or require higher volumes Use with Thin Tubing ONLY lt Wire Magnet 9 Brush Cleaning Tool Use Brush for removing wax around Ear Dome Use the Magnet for replacement of battery Use Wire to clean Tubing after removing from Hearing Aid Body Package of Size 13 Batteries orange tab Traditional Tubing System 14 mm 12 mm 10 mm 9 mm x7 Earhook Tubing Traditional Tubing System Included This is an option for people needing maximum volume or a customized tubing length See separate package located under tray Use Traditional Tubing Ear Domes with Size 13 Tubing ONLY Please note Wait one 1 minute AFTER removing orange tab for battery to become fully operational 6 MDHearing Aid PRO Diagram r4 PRO Tubing Base ___ f Thin Tubing Volume Dial
9. day to Friday 8 30 am to 4 30 pm CST e Occasionally whistling may occur when excess wax blocks the ear canal In this case the whistling will disappear when the condition is corrected Please note When an object hand hood person chair wall etc comes close to your ear while wearing hearing aids you may experience whistling This is normal for all microphones not just microphones in hearing aids when the microphone is temporarily obstructed 25 26 Battery Information Battery Type The MDHearingAid PRO uses size 13 zinc air batteries orange tab Battery Tips Extend battery life by switching the Hearing Aid OFF when not in use and by leaving the Battery Compartment open every night New zinc air batteries require time to breath After removing the orange tab expose battery to air for 1 minute before inserting it into the Battery Compartment Use Magnet on Cleaning Tool to assist with the placement and removal of the battery e Do not use batteries that are expired unsealed or showing signs of corrosion e Do not leave exhausted batteries in the Hearing Aid They may leak and damage the Hearing Aid Battery Removal 1 Hold Hearing Aid over a table with screws facing up and open the Battery Compartment 2 Turn Hearing Aid over and the battery will fall out Positive side up Screws on Hearing Aid Body Caution Batteries can be harmful if swallowed Be sure to keep batter
10. earing aid s for 21 days and are within 45 days of the purchase date you will receive a full refund of your purchase price less shipping costs or as directed by the site where you made the purchase Requests for a Return Merchandise Authorization RMA number prior to trying the hearing aid for 21 days will be granted but will incur a ten percent 10 early return fee Returns made without a RMA number from Customer Service will incur a twenty percent 20 early return fee We are unable to honor return requests after 45 days from the date of purchase Days Amount Refunded from Invoice with RMA w out RMA 1 20 21 45 46 No Refund No Refund Return Facility address MDHearingAid Inc Returns Department 18447 W 8 Mile Road Detroit MI 48219 1520 Please do not mail to this address without contacting customer service first 31 32 Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician preferably an ear specialist before dispensing a hearing aid if the hearing aid dispenser determines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions Visible congenital or traumatic deformity of the ear History of active drainage from the ear within the previous 90 days History of sudden or ra
11. eed to hear Happiness Patience Patience Using hearing aids takes practice and patience Key 1 Fit Hearing aids no matter how expensive will not work unless they are fitted correctly Without a proper fit it is impossible to reap the full benefit of your investment Your MDHearingAid PRO comes with six different silicone Ear Domes Choose the appropriate size Ear Dome so that the fit inside the ear canal is snug If the fit is loose feedback will occur and you may hear a whistling noise when the Hearing Aids are ON You may find that you require a different size Ear Dome once your ear has adjusted to wearing Hearing Aids regularly If you require a higher volume consider replacing the PRO Thin Tubing with the Traditional Tubing System The Traditional Tubing has a larger diameter for maximum volume potential See Package Contents on page 5 If you still are having difficulty fitting your Hearing Aids please contact MDHearingAid Customer Service customerservice mdhearingaid com for guidance 15 16 Key 2 Patience New hearing aids can be a big adjustment Your brain has to re learn how to hear and listen After many years of not hearing well it takes time and practice to redevelop these skills Medical studies show that your brain requires approximately 21 days to adjust to your new Hearing Aids During this time You may initially notice lots of background sounds These sounds have always be
12. en inserted properly in the ear canal the Tubing should be flush against the ear d Give a gentle push on the Tubing to make the Ear Dome snug The Tubing is reinforced in this area for this purpose Step 6 Turn the MDHearingAid PRO On Above the Power amp Program Switch O indicates OFF Flip the switch to the N or H Program to turn Hearing Aid ON N indicates Normal amplification of high mid and low frequencies Use Volume this Program if you have a flat loss Dial a hearing loss in all frequencies H indicates High to mid frequency amplification with less amplification in low frequencies Use this Program if you have a sloping hearing loss or if you desire less background noise Power amp Program Switch Try both Programs at various volumes to see which combination works best for you CAUTION Please raise the volume SLOWLY until you can hear speech at a normal range and to avoid a sudden blast of sound i3 14 Getting the Most from Your Hearing Aid Your satisfaction with hearing aids depends on the type and degree of your hearing loss and your expectations No hearing aid can restore the normal hearing of youth including those costing thousands of dollars However you can maximize the return on your investment by understanding the 3 keys to Hearing Aid Happiness Fit If the hearing aid does not fit properly it will not work Balance Both ears n
13. en a part of your environment In time your brain will recall how to process these sounds by prioritizing foreground over background sounds You may find that a quiet environment is more comfortable in the beginning of the adjustment period Your voice may sound too loud This effect is very common for new hearing aid users but most people get used to it over time Your voice may also sound plugged up or like you re talking in a barrel This occlusion effect is normal The sensation usually goes away in the first few weeks In noisy environments you may find it easier to understand speech by facing the speaker Reading lips and observing facial expressions and body language reinforce the sound communication It takes time for Hearing Aids to feel comfortable For the quickest acclamation we recommend wearing the Hearing Aids all day long If this becomes unbearable try wearing them for 30 to 60 minutes a day at first and gradually extend the time that you wear them Using Hearing Aids takes practice and patience Some people adjust very quickly and most adapt within a few weeks Please do not give up prematurely A whole new world of sound awaits you 17 18 Key 3 Balance We are born with two ears for balance It is best to maintain balance while treating hearing loss If you have hearing loss in both ears medical studies have shown that you will get far greater satisfaction and the BEST results by wearin
14. g two Hearing Aids for the following reasons You will have a significantly better understanding of speech and conversation since the brain is receiving sound from both ears You will find there will be less overall background noise amplification You will have better hearing and understanding in noisy situations You will have better localization of the direction of sounds Your listening will be more pleasing effortless and less frustrating If you have hearing loss in both ears and only ordered one Hearing Aid we strongly encourage you to use the enclosed Offer Code for a discount on a second MDHearingAid PRO As always you will receive a 45 Day risk free trial with our money back guarantee Care and Cleaning Follow these tips to keep the MDHearingAid PRO performing optimally e Wipe your Hearing Aid daily with a tissue or soft cloth Water alcohol or other liquid agents will damage it e Keep your ears clean to maximize the benefit of your MDHearingAid PRO Earwax can clog up Tubing For best results it may be beneficial to clean your ears with an over the counter ear wash kit or visit your physician Use the wire on the Cleaning Tool to keep PRO Thin Tubing free from debris Use the brush on the Cleaning Tool to gently clean away wax and other debris Do not let the Hearing Aid get wet Do not use hair spray or a hair dryer while wearing the Hearing Aid Do not expose the Aid to excess moisture or heat
15. ies out of reach from children and pets If a battery is accidentally swallowed seek medical attention immediately or call The National Battery Hotline collect at 202 625 3333 27 28 Using the Telephone If your Hearing Aid whistles while using the telephone try various positions with the telephone receiver until you discover the arrangement that works best for you 1 Use the phone with your Hearing Aids ON your preferred Program N or H 2 Try holding the phone near the Hearing Aid microphone at the front and top of the Hearing Aid Body where the Tubing attaches to the Hearing Aid Body 3 Also try holding the phone behind your ear below your ear or angled such that the phone receiver is tilted and open forward Please note The speaker function on your phone also works well with your MDHearingAid PRO Hearing Aids Warranty and Repair The MDHearingAid PRO is covered against defects in materials and workmanship for 90 days from the date you receive your order If our examination determines that the unit failed to work due to parts materials or workmanship we will repair or replace it for free This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of the Hearing Aid such as physical shock damage from moisture or sweat excessive wax build up or tampering with the instrument all of which void the warranty If you require Warranty or Repair Service please contact Customer
16. l evaluation by a licensed physician preferably a physician who specializes in diseases of the ear before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of a medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased Following the medical evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid The physician will refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs If you have reservations about your ability to adapt to amplification you should inquire about the availability of a trial rental or purchase option program Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a fee after which you may decide if you want to purchase the hearing aid Federal law restricts the sale of hearing aids to those individuals who have
17. obtained a medical evaluation from a licensed physician Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician The exercise of such a waiver without prior consultation by an ear specialist is not in your best health interest and its use is strongly discouraged Children with hearing loss This product is not for use by anyone under 18 years of age In addition to seeing a physician for a medical evaluation a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation Hearing loss may cause problems in language development educational growth and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss 35 36 Notice of Cancellation YOU MAY CANCEL THIS TRANSACTION WITHOUT ANY PENALTY OR OBLIGATION WITHIN 45 DAYS FROM THE DATE OF PURCHASE IF YOU CANCEL ANY PROPERTY TRADED IN ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT OR SALE LESS ANY NONREFUNDABLE RESTOCKING FEE AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN 10 BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE CANCELLED IF YOU CANCEL YOU MUST RETURN TO THE
18. pidly progressive hearing loss within the previous 90 days Acute or chronic dizziness Pain or discomfort in the ear Unilateral hearing loss of sudden or recent onset within the previous 90 days Audiometric air bone gap equal to or greater than 15 decibels at 500 hertz Hz 1000 Hz and 2000 Hz Visible evidence of significant cerumen accumulation or a foreign body in the ear canal Stop using the MDHearingAid PRO and consult a physician if Hearing in one or both ears Your ear becomes occluded with worsens excessive ear wax Hearing does not improve while You develop an infection of your using the MDHearingAid PRO ear or ear canal Skin irritation develops in or around your ear canal Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by auditory training and instruction in lip reading 33 34 Important Notice for Prospective Users Good health practice requires that a person with a hearing loss have a medica
19. stiff bent Consider using a Hearing Aid cracked or frayed dehumidifier overnight Replacements can be ordered at e Lower the volume www mdhearingaid com accessories Check the battery contacts for corrosion For optimal performance the Hearing Aid Ear Domes and Tubing should be replaced every 3 6 months Replacements can be ordered at www mdhearingaid com accessories Sa 24 3 Instrument makes a whistling sound Whistling feedback occurs when amplified sound returns to the microphone and is re amplified Most hearing aids even ones costing thousands of dollars will whistle when not inserted properly in the ear canal Try reinserting the Ear Dome into ear canal so it fits better If that doesn t work try a different Ear Dome e Lower the volume e If you still require more volume to hear try using a Closed Ear Dome e If whistling occurs after trying a Closed Ear Dome you might require more gain volume and should try the Traditional Tubing System See Enclosed Traditonal Tubing System and Manual Check for cracks in Tubing Tubing Base triangular end or Earhook if using Traditional Tubing and replace if damaged Clean any wax from the If you are still having difficulty Tubing or Ear Dome using with your Hearing Aids please the Cleaning Tool contact MDHearingAid Customer Service at customerservice mdhearingaid com or call 312 219 8422 for guidance Office hours are Mon
20. ths Over time Tubing and Ear Domes may become stiff and discolored Regular replacement keeps your Hearing Aids sounding and feeling like new Visit www mdhearingaid com accessories to order PRO Thin Tubing Traditional Tubing and your Product Protection Plans PRO Traditional Tubing Kit 21 22 Troubleshooting 1 Instrument has a weak or no sound Make sure the Hearing Aid is Flip the Power amp Program Switch ON The volume dial should back and forth in case dust or lint be set above the number 1 has collected in the controls Make sure battery is fresh and is Check the battery contacts inserted correctly see page 26 for corrosion Remove Tubing from Hearing Aid Body turn Aid ON and turn volume to 4 If Hearing Aid whistles the Aid is working and the Tubing needs to be cleaned or replaced Tube Cleaning Tips Thread the Cleaning Tool s wire end through Tubing 5 6 times Then blow gently into Tubing to expel any debris and reattach Tubing to Hearing Aid Body 2 Sound is distorted or intermittent Flip the Power amp Program Switch Replace the battery with a back and forth in case dust or lint fresh one has collected in the controls ia Ear sand If the Hearing Aid has been in a Tubing for wax that may be blocking humid environment or subject sound or for any signs to sweat moisture may be clogging of wear Replace the Tubing and the Aid and distorting sounds Ear Domes if they appear
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