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Terra 800 User Manual

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1. Privacy Handset B 24 Optional through wall Right angled adaptors can be fitted to the antenna connectors to allow routing of cables through a wall A clean installation free of any visible cabling can be achieved by running the interface cables from the connector bay along path A and through the same holes SMA adaptor GPS TNC adaptor GSPS EJ CG DeraMm 12 Water resistant IP54 rating The Terra 800 has an Ingress Protection IP rating of 54 When installing the Terra 800 it is important that the following steps are taken to ensure the protection is maintained 1 The rear cover of the Terra 800 must be screwed down with all six screws to ensure the waterproof seal is achieved indicated by a 2 Care should be taken when placing the cables in the respective cable guides as any damage to the sealing foam indicated by b will compromise the water resistant foam seal BEAM Terra 800 Installation amp User Manual 3 The USB rubber cap is required to ensure ingress protection OPEN CLOSED NOTE Water ingress may occur when the USB cable is plugged in and the rubber cap is open 25 13 Configuration settings The Terra 800 terminal is ready for you to make voice calls as
2. BEAM Terra 800 Installation 8 User Manual Accessing important information about your terminal Important information about your terminal is displayed under Menu gt Settings gt About These include you model firmware version IMEI number and IMSI number You may need to supply this information when contacting your service provider Upgrading your terminal From time to time it may be necessary to upgrade your terminal s software in order to improve its functionality and operation Your service provider will contact you if your terminal needs upgrading 31 Connecting to the satellite When your terminal is connected you may be prompted to enter a PIN enter the PIN code The PIN is originally set by your service provider which you can reset See Setting up SIM PIN code on page 55 for more information Searching satellite will appear on the screen The top left of the screen will display Inmarsat when your terminal is connected to the satellite The signal bars indicate the signal strength At least two signal bars are required to make and receive calls Obtaining a GPS fix Before you can make a call your terminal needs a GPS fix so it can be located by the satellite This happens automatically but if a new GPS fix is needed the GPS fix icon will be displayed 32 Making and receiving calls Making a call from saved contacts Select Menu gt Contacts gt Phonebook Scroll to the desired name using the na
3. following section 4 Insert the bolt into the hole shown and screw into place Ensure the terminal will not slide up off the mounting bracket 4 Replace the mounting cup BEAM Terra 800 Installation 8 User Manual 3b Desk mounting orientation The Terra 800 supports a desk mount configuration The unit supports both a flat and raised orientation on the desk Inclined desk installation 1 Behind the terminal are two retractable feet 2 Flip the feet out if required to give elevation from a desk Flat desk installation 1 Stick the two rubber feet onto the bottom of the terminal as shown below 4 Privacy handset amp mounting cup The privacy handset is part of the Terra 800 providing a local handset function The privacy handset connects to the rear of the Terra 800 via a RJ9 connector The privacy handset is connected beneath the rear panel of the Terra 800 Once connected the cable should be run out through the foam and placed in the S channel through the base of the terminal as illustrated below Mounting cups There are two unique mounting cups for the privacy handset 1 springless cup for either a desk mounted position or a wall mounted position 2 spring cup for rough environments 20 Changing cups 1 Unhook the privacy handset from cup 2 Use a flat screw driver in one of the two side slots to leaver the cup cover out
4. Set unit and make your selection The default setting is metric units Sending your GPS location Select Menu gt GPS position and select Options gt Send GPS location The elapsed time since the last GPS fix was obtained is displayed and you are presented with two options Select Send to use the stored value or New to acquire a new GPS fix Press the red key to cancel Make your decision on the basis of any significant distance travelled since the stored GPS fix was obtained Note that requesting a new fix will temporarily delay the sending of your location When the GPS fix to be used has been acquired select Text message or Email message Only editing of the recipient field is permitted Enter the destination number or email address directly into the To field or choose Options gt Add recipient to select an existing entry from Contacts You are presented with the list of Phonebook contacts Use the left and right navigation keys to select SIM contacts or Groups Obtaining a GPS fix manually On rare occasions your Terminal may continue to show the GPS fix required icon which means that a new GPS fix is needed in order for your Terminal to connect to the network If this occurs select Menu gt GPS position The new GPS fix is displayed When this screen is open your Terminal will attempt to refresh the GPS fix every 30 seconds National GPS policies Some national GPS policies do not allow users to access their GPS infor
5. To restore the default settings for a sound profile highlight the profile select Options gt Reset to default Selecting a ringtone Each profile can play one of 8 ringtones to notify you of an incoming call Select Menu gt Profiles and highlight the appropriate profile Select Options gt Personalise gt Ringtone from the list and press Select or the centre selection key The current ringtone for the profile is played and highlighted in the list Use the navigation keys to highlight and hear the other ringtone files available Press Select or the centre selection key to specify the highlighted ringtone If no sound is heard when you highlight a ringtone the Alert volume for your profile o gt BEAM may be set to 0 This is the default for silent To change the ringtone volume select Back to return to Profiles Highlight Alert volume and press Select Allocating a unique ringtone to callers You can allocate a specific ringtone to a contact Regardless of the active profile the allocated ringtone will be used for the specified caller but the alert volume of the active profile will be respected Highlight the desired contact entry in your Phonebook or SIM contacts and press the centre selection key or select Options gt Open Highlight the relevant contact detail and select Options gt Assign ringtone From the list of available ringtones highlight your preference and press Select The name of the ringtone will
6. particular day in detail highlight the day and then select Options Open or press the centre selection key Use the navigation keys to move between days and months To view a week at a time instead of a month select Options Week view If you would like to view a date that is not displayed in the month or week views select Options Go to date enter the date and select OK Creating an entry in your organiser Select Menu Extras Organiser Highlight the relevant day using the navigation keys or Options Go to date and select Options Create entry Enter the appropriate details and select Options Save When the alarm is set to on at the specified time the appointment subject name will display and an alert will sound The day s appointments are listed in Info Personalising your organiser Select Menu gt Extras gt Organiser gt Options gt Organiser settings From this menu you can change Calendar view view by month week or day Alarm tone if this is set to off the appointment s name will be displayed at the specified time but the alarm will not sound Week start day start day for week and month views Week view title option week view displayed by day or week number Auto erase option automatically deletes past appointments or after a specified duration BEAM Terra 800 Installation 8 User Manual Calculator The terminal s calculator allows you to carry out simple mathem
7. passive ISD941 IsatDock Terra 50m SMA TNC cable kit passive RSTO55 UPS battery pack IP54 Rating 5 Protected against dust limited ingress no harmful deposits 4 Protection against water sprayed from all directions limited ingress permitted Kit contents Terra 800 unit 15D700 Fixed Directional antenna passive 1 x spring cup attached to terminal 1 x springless cup Privacy handset 110 240V AC plug pack 15V DC out 10 32V DC power cable BEAM Terra 800 Installation 8 User Manual 61 Physical dimensions Terra 800 Mounting dimensions Terra 800 51mm 216 0mm 53 0mm 12 5mm 241mm 22 5mm O AI 8 8 5mm 138 0mm m SECTION A A 185mm 168 5mm 62 J Dee AM BEAM Terra 800 Installation amp User Manual 74 5mm 63 Troubleshooting My terminal cannot make or receive calls Ensure the SIM card is inserted in the Terra 800 and is fully provisioned by your service provider Check you hav
8. Admin code in order to make this change See Setting up admin code on page 55 for more information Returning to default settings will not affect your admin or user codes PINs organiser entries contacts messages or call logs To return these to default setting or to delete these entries see Setting up SIM PIN code on page 55 Setting up SIM PIN 2 code on page 55 Deleting a contact on page 47 Deleting SIM contacts on page 47 53 Security locks and codes SECURITY FEATURES ACTION DEFAULT DEFAULT CODE CONTROLLED BY SETTINGS CODE LENGTH THE TERMINAL KEYPAD LOCK Only the green and red keys are active Centre selection key and ADMIN CODE Creates phone lock Off 123456 6 digits Restricts access to Bluetooth Restricts access to reset settings Creates user code Off 4 6 digits THE SIM CARD PIN Restricts access to SIM card Off 8888 4 6 digits PIN 2 Restricts access to fixed number dialling Off 9999 4 6 digits THE NETWORK BARRING PASSWORD Pestricts access to call barring OFF 0000 4 digits 54 CG DerAM Security can be controlled by the terminal the SIM card or the Inmarsat network This enables you to match security reguirements to your needs The keypad lock prevents accidental dialling the phone lock prevents an unauthorised user from using your Terminal even if they replace the SIM card The SIM PIN prevents an unauthorised user from using your
9. SIM card configuration The Falcon also allows the SIM PIN to be changed and the PUK to be entered if the SIM is locked A NOTE If you enter the PIN incorrectly 3 times the SIM card locks and you need to enter the PUK You must use the PUK code supplied by your service provider to unlock the SIM If you dont have a PUK code please contact your service provider SIM PUK If you have locked your SIM card you can enter the PUK and then reset the PIN via Falcon You must use the PUK code supplied by your service provider to unlock the SIM Alternatively you can enter the PUK via the RJ11 POTS handset 1 Turn on power to the terminal The signal LED will flash RED 2 Lift the RJ11 POTS handset and listen for a PUK tone See Types of tones on RJ11 POTS page 56 BEAM Terra 800 Installation amp User Manual 3 Enterthe PUK on the handset keypad followed by the button 4 Hang up the RJ11 POTS handset and wait for the Terra 800 terminal to acquire lock and registration The terminal has now loaded a default PIN of 8888 into the SIM The Terra 800 terminal has also DISABLED the SIM PIN requirement on powering up of the terminal A NOTE Ifyou require to change the SIM PIN from the default PIN please use Falcon A NOTE Refer to page 55 for more information on security features controlled by the SIM card 27 Registration 1 Turn ON power to the terminal The Sign
10. SIM even if they place it in another terminal The admin code restricts access to particular features on the Terra 800 For example an individual might only wish to activate the keypad lock A corporate organisation might choose to restrict functions available to their employees by activating the admin code and issuing a user code Security features controlled by the network When enabled the advanced call feature Call barring is protected by a code The default setting is off See Call barring on page 37 for more information Security features controlled by the Terra 800 Access to your terminal can be restricted by the keypad lock to prevent accidental dialling see Setting up keypad lock on page 53 for more information or by activation of the admin code The admin code can be activated to create a Phone lock restrict access to Bluetooth lock Reset settings and to create a User code so that a third party can use the terminal but not have access to the restricted features See Reset all settings on page 53 for more information Setting up the admin code Select Menu gt Settings gt Security and select Admin code You will be prompted for the current code The default setting is 123456 When this is accepted you will be prompted to enter your new code and then confirm it The code must be 6 digits long If you lose your admin code contact your service provider The default setting is off The admi
11. and press the centre selection key again to change the Terminal s language BEAM Terra 800 Installation 8 User Manual Setting writing language Select Menu gt Settings gt Language gt Writing language Select the desired language from the list and press OK Setting predictive text The predictive text setting is used to set the text editing mode for composing messages Select Menu gt Settings gt Language gt Predictive text Select Available or Hidden The default setting is available See Using predictive text entry on page 40 for more details 51 Setting date and time Your terminal automatically receives UTC time from GPS satellites The first time you use your terminal you will be prompted to select a language from the list followed by the option to select your local time When completed local time will be displayed on the status bar You will need to reset the time when you travel to different time zones The Date and time menu lets you change the date and time format Setting the time Select Menu Extras Date and time Time settings Enter your locations time Setting the date Select Menu gt Extras gt Date and time gt Date settings Enter your todays date 52 Setting the time zone You may wish to change the local time zone on your terminal if you move to a new location or if your terminal is not displaying the correct time zone You may also wish to know the time in another l
12. be placed on hold To place all participants into one call select Options gt Conference GC N gt BEAM To place an inbound call into conference without answering it first select Options Add waiting to conference To disconnect individual conference callers select Options Disconnect caller and press Select or the centre selection key A list of the participants is displayed Select by highlighting their name or number and press Select or the centre selection key to disconnect them from the call To speak privately to one participant during a conference call select Options Private with a caller and select from the list To resume the call with all participants select Options Conference To put individual participants of a conference call on hold select Options Hold conference party and choose from the list of current callers displayed Making an emergency call The Terra 800 operate using radio signals wireless networks landline networks and user programmed functions Because of this connections in all conditions cannot be guaranteed You should never rely solely on any wireless device for essential communications like medical emergencies Emergency calling reguirements for satellite phones vary from country to country Always check your emergency contact numbers and ensure they are stored on your Terminal before travelling Please contact your service provider for specific country information To
13. be used with accessories compatible with this terminal Only trained personnel should install communication equipment Ensure that the unit is protected from dirt and moisture Select an area to mount components where there is no interference with other objects Astrong mounting surface should be chosen to ensure the terminal doesn t loosen over time Mountall components securely for safe day to day operation Always use the supplied mounting hardware Leave space around the unit to allow airflow and ensure there is adequate clearance for cables Ensure the units can be easily accessible for servicing Routing cables Route cables so they are protected from pinching sharp edges and crushing Use grommets wherever a cable must pass through a hole in a metal panel Keep all in line connectors accessible Foran extra clean installation a hole may be driven through the surface directly behind the terminal Guidelines for electrical connections The system is designed to operate 10 to 32 V DC electrical systems only If using the DC cable lead The best power connection point for the positive primary power lead is the positive terminal of the battery Often direct connection to the battery is inconvenient and you may find it easier to connect the positive leads to the starter solenoid Always select a point as close as possible to the battery Connect the negative primary power leads to a good
14. call in the Call divert menu select Options and select Check status Fixed number dialling FND When Fixed number dialling is activated the user is limited to dialling or texting only numbers stored in the FND list The default setting is off Call Processing on RJ11 POTS Phone Call processing is the ability for the terminal to automatically prefix a users dialled number with the correct area or country code This is intended to allow for a simpler dialling process for users who have not been trained to place a call from a satellite Terminal Falcon will allow users to enable or disable this feature By default this feature will be disabled When this feature is disabled there will be no 38 alteration to dialled numbers on the RJ11 POTS Phone A WARNING Phone number processing only applies to RJ11 POTS handsets lt does not apply when dialling directly from the Dial Keypad of the terminal When call processing is enabled the user will have the following customizable parameters Minimum Digits Country Code Area Code Leading Digit for Information numbers Leading Digit for Long Distance STD Dialling Emergency number Dialling Voicemail number Quick Dial Enable Auto Dial For further details on these parameters consult the Falcon Manual JG DeraMm A NOTE Fixed number dialling Call barring and Call divert does not prevent emergency calling Call barring and Call divert ca
15. gt Messaging gt Options gt Settings gt Text msg settings gt SMSC management If the phone number of your service centre is displayed select Options gt Exit If there is no number in the display select Options gt Edit and enter the full international number of the service centre You will be prompted to activate the number Press Yes Your terminal is now ready to send and receive messages Alternatively select Menu gt Messaging gt Options gt Settings gt Email settings gt Options gt Edit and add the email centre number and select Apply Setting a message delivery expiry period If your message cannot be delivered you can change the length of time your message will remain in the network To check or change the expiry period select select Menu gt Messaging gt Options gt Settings gt Text msg settings gt Validity period Using your GPS location information As well as locating your terminal s position for the satellite you can also view your GPS location and send it as a text message or email Viewing your GPS location information Select Menu gt GPS position gt Options gt View location information to view the date and time of when your last GPS fix was taken and your latitude and longitude at that time Your exact location is indicated with a white dot on the world map Displaying GPS in metric or imperial measures Select Menu gt GPS position The Valid GPS fix screen appears Select Options gt
16. n Falcon Warning or Caution SMS Short Message Service This symbol and associated text indicate a Mobile Originating Describes a call initiated by the Terra 800 warning note providing information to prevent pe Mobile Terminating damage to equipment or personal injury Describes an incoming call being answered by the Terra 800 The symbol mark and logos are owned by the respective companies of which the symbol follows Any use of such marks by BEAM Communications is under license Other trademarks and trade names are those of their respective owners Radio Frequencies Sub Miniature version A co axial RF connection Connector type and reference for the POTS telephone port 4P4C connector for the privacy handset Plain Old Telephone Service Global Positioning System Inmarsat s Global Satellite Phone Service A Note Important Tip Header RF This symbol and associated text indicate a note providing general operating information a RJ11 LA z POTS Interference Header GPS All wireless phones may get interference which GSPS could affect performance PABX Private Analogue Branch Exchange gt Record Header Write details of your unit for easy reference when required Ideal when troubleshooting o Input Output port CG DerAM Check that your Terra 800 package contains all of the following items 1 x Terra 800 unit 1 x Directional Fixed antenna pa
17. navigation key to move the cursor into the To field and type the address For symbols such as the sign press the key and then use the navigation keys to select from the menu After entering the 42 address wait for 5 seconds and the terminal will place a after the entry allowing you to enter another address When you move the cursor away from the To field or open Options your terminal will check the email addresses entered If addresses do not follow the format of a valid email address they will be deleted and an error message displayed Receiving text and email messages Messages can be received when the antenna and your terminal is connected to the network even if you are on a call or when incoming calls are forwarded to another phone number If your Terra 800 is disconnected power off when a message is received the message is stored by the network until your terminal is powered on and registered with the network Delivery will be attempted for the duration that your message remains in the network To check or change this setting select Menu Messaging gt Options gt Settings gt Text msg settings gt Validity period When you receive a message on your terminal an unread message icon will appear on the status bar Info will pop up and display a list of unread messages If you wish to read the message later press Close To read CV N gt BEAM the message select Menu Messaging Inbox Alternativel
18. page 32 connected to the network for some time formoreinformation it may be that your voicemails have been automatically deleted from the network Contact your service provider if you are Ensure that you connect to the network at unable to resolve the problem regular intervals My Terra 800 displays a language do 7 MyTerra 800 and or SIM has been lost or not understand stolen Press the red key to return to the main screen Contact your service provider as soon as Press the left selection key to go to the menu screen pleas your ana HAN Press the down navigation key twice to 8 How dol contact my service provider highlight the Settings icon Your service provider number is stored on Press the centre selection key to open Settings your SIM card To view your service provider Press the down navigation key twice to pent by P resing the cente selection key fighlight the Language icon and selecting Service provider and press the centre selection key 9 How do I know if my Terra 800 is registered on the Inmarsat network Press the centre selection key and use the The STATUS LED of the terminal will navigation keys to highlight the correct change to GREEN when the Terra 800 is language and press the centre selection key again to change the Terra 800 language registered and able to make calls on the network ee niotdisplaya GPS 10 The terminal turn s OFF every 20 minutes Some national policies do not allow users to ag access their GPS information in pa
19. selection key or select Options gt Open The contact details are presented like any other entry in the phonebook To save Business card details select Options gt Create new or Update existing Business card details are saved to your phonebook Once the details have been saved the original message is deleted from your Inbox 48 Your phone number On the Terra 800 main screen open Info by pressing the centre selection key and selecting My phone number Your phone number is usually programmed onto your SIM card by your service provider If not the entry will be blank You can enter the number yourself by selecting Menu gt Contacts gt My phone number If a SIM card is subsequently inserted with a stored phone number your entry will be overwritten Your service provider number Open Info by pressing the centre selection key and selecting Service provider or for full details select Menu gt Contacts gt Service provider These details are programmed onto your SIM card and are not editable GC N gt BEAM Organiser The organiser is a calendar allowing you to record and view appointments and to set reminder alarms Browsing your organiser Select Menu Extras Organiser to open your organiser The current month with today s date highlighted is displayed An appointment is indicated by a small green sguare in the corner of the calendar entry The indicator is red when the appointment is for today To view any
20. soon as it is registered If you wish to customise the operation of your Terra 800 the Falcon application is reguired This first step is to install the BEAM USB driver USB driver installation Terra 800 terminal USB data port reguires an interface driver to be installed on the user s computer prior to undertaking data communication This driver supports the following operating systems Windows XP SP3 or above amp Windows 7 The Windows driver for the Terra 800 is contained in the Falcon software download If required separately the USB driver can be downloaded from www beamcommunications com support terra800 A NOTE MAC OS is not supported by this software 26 Configuration using Falcon Falcon can be downloaded from www beamcommunications com support terra800 Follow the instructions in the downloaded application to install Once complete connect your PC to the USB port of the terminal and start Falcon You can then use the application for a range of options such as View the status of the unit Configure POTS settings Send receive SMS Resetting factory defaults Store edit retrieve settings Modifying supervise PIN BEAM terminal firmware upgrade Inmarsat transceiver firmware upgrade Enable disable SIM PIN CG DerAM Configuration Using Remote Commands Configuration instructions or Remote Commands can be sent to the terminal via SMS and most settings are supported t
21. the product and may result in personal injury and or eguipment damage Please consult your supplier if you have any further questions Refer to the appropriate section of this Terra 800 installation 8 user manual for additional safety information Store the system in a cool and dry area Do not submerge the system in water Donot place foreign metal objects or debris in the system If debris enters into the system please return to the manufacturer for service WARNING DO NOT open equipment There are no user serviceable parts inside Ifa DC power supply is to be used its output must comply with the Safety Extra Low Voltage SELV requirements of IEC60950 All connectors must only be connected to equipment ports which comply with the Safety Extra Low Voltage SELV requirements of IEC60950 POTENTIALLY EXPLOSIVE ATMOSPHERES Obey all signs and instructions Sparks may occur during cable installation and could cause an explosion or fire resulting in bodily injury or even death Areas with a potentially explosive atmosphere are often but not always clearly marked They include but are not limited to fuelling areas such as gasoline stations fuel or chemical transfer or storage facilities areas where fuel odors are present for example if a gas propane leak occurs in a car or home areas where the air contains chemicals or particles such as grain dust or metal powders any other area w
22. the steps below to connect the DC power cable to the battery power and the Terra 800 RED Vin 10 to 32VDC J BLACK OV Power Ground YELLOW ON SLEEP Route the wire end of the DC power cable to the connection point Connect the BLACK wire to the negative terminal of the battery Connect the RED wire to the positive terminal of the battery It is recommended to add the 5A fuse supplied between them Connect the YELLOW wire to a switch It is recommended to add a 1A fuse between them If the SLEEP function is not required the YELLOW wire MUST be connected to the RED wire permanently Connect the 4 way Microfit connector on the DC power cable to the 4 way power connector on the rear cable loom of the Terra 800 unit To Battery Positive Terminal Requires 5A Fuse To Negative Terminal or chassis To ON OFF switch 1A Fuse recommended BEAM Terra 800 Installation amp User Manual 23 11 Cable routing There are three different cable routing options when installing the Terra 800 Cables may exit via path A that travels around to the top of the Terra 800 allowing for the interface cables to be run with coaxial antenna cables Path B directs cables out the base of the Terra 800 while path C results in cables exiting to the side A a a
23. times your SIM card can only be unlocked using the PUK code Contact your service provider if you do not have a record of your PUK code If the PUK code is entered 10 times incorrectly the SIM will lock and you should contact your service provider The default setting for PIN is off Setting up SIM PIN 2 code The default 4 8 digit code for PIN 2 is 9999 The default setting is off If the PIN 2 code is entered incorrectly three times your SIM card can only be unlocked using the PUK 2 code Contact your service provider if you do not have a record of your PUK 2 If the PUK 2 code is entered 10 times incorrectly the SIM will lock and you should contact your service provider To change the PIN 2 code select Menu gt Settings gt Security gt Set PIN 2 Enter the existing PIN 2 code then the new PIN 2 code Repeat the new PIN 2 code to confirm it 55 Types of tones on RJ11 POTS TYPE OF TONE SOUND DESCRIPTION Dial tone Continuous tone Progress tone Continuous short beep with 3 second interval Unavailable tone Beeping tone engaged SIM PIN reguired Alternating low and lower tones 1 sec intervals SIM PUK reguired Alternating low and lower tones 2 sec intervals Terminal off hook Fast ascending tone repeating 56 Number has been dialled but call has yet to connect A SIM PIN is required to be entered Terminal has been left is not in a call Terminal ready for use TR800
24. to its cup CG DerAM Mobile terminating 1 Answer the incoming call by pressing the speakerphone button or the GREEN key on the Terra 800 keypad 2 Once the call is in progress the same options are available as described in Speakerphone phone call Mobile originating 3 Press the RED key on the Terra 800 keypad to terminate the call Privacy handset use Mobile originating 1 Remove the privacy handset from its cup 2 Dial using the full Inmarsat dialing seguence eg 00 country code and telephone number on the Terra 800 keypad whilst docked Press the GREEN button to start the connection 3 A message is displayed on the screen display to indicate a call is in progress 4 Once the call is connected the STATUS LED will flash to indicate a call is in progress 5 Press the RED key on the Terra 800 keypad or return the privacy handset to its cup to terminate the call Options A During a call you may switch to speakerphone mode by pressing the speakerphone button on the terminal Return the privacy handset to its cup B To return the call back to the privacy handset remove the privacy handset from its cup Mobile terminating 1 Answer the incoming call by un cupping the privacy handset from its cup 2 Press the RED key on the Terra 800 keypad or return the privacy handset to its cup to terminate the call Mute mode Mute functionality The mute function of the Terra 800 allows the user to m
25. with your data application to connect Once connected the Call LED will be flashing YELLOW Once the circuit switched connection has ended the Call LED will turn off A NOTE During a data connection the RJ11 POTS handset cannot make or receive voice calls An unavailable tone will be heard on the RJ11 POTS handset 29 Menu display contents User guide instructions commence from the main screen The red key will take you to the main screen Messaging New message Inbox Outbox Drafts Sent Saved Templates SIM messages rp Profiles General Silent Loud Pes Call Log Missed calls Received calls Dialled calls Call duration 30 S Settings Call settings Security Language Display Prepay Bluetooth About Reset settings GH GPS Position GPS location A Network Connectivity Satellite search Advanced options Network operator A contacts Phonebook SIM contacts FND list My phone number Service provider Emergency numbers Voicemail number Groups EP Extras Organiser Date and time World clock Calculator Q Alarm Organiser Date and time World clock Calculator lt c DerAM A NOTE Ifyou see the message Insert SIM you must insert a SIM card to use your terminal You will also be prompted to enter the PIN code if one is set The default setting for the PIN code is off See Setting up SIM PIN code on page 55 for more information Until a SIM card is
26. 0 Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of 15cm be maintained between a wireless phone s antenna and a pacemaker to avoid potential interference with the pacemaker These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research Persons with pacemakers Should ALWAYS keep the Terminal more than 15cm from their pacemaker when Terminal is turned ON Should the terminal be on SLEEP mode you are still required to keep your distance of at least 15cm from the Terminal Other medical devices Ifyou use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information A NOTE Hospitals and or health care facilities may be using equipment that could be sensitive to external RF energy BEAM Terra 800 Installation amp User Manual Terra 800 design Robust design and construction Secure mount to wall desk IP54 rated dust water resistant enclosure Integrated antenna connection Integrated USB connectivity Rear cable routing channels LHS TOP BOTTOM In built corded handset Rear amp side SIM ports POTS RJ11 Supports standard cordless 8 corded telephones 5 REN The RJ11 POTS Phone can be run 600m 2000 ft from unit Easily integrate
27. N Dutton Suite A Santa Rosa CA 95401 FAX 707 546 8198 info remotesatellite com www remotesatellite com CONTENTS le Terra 800 part number Inmarsat notification About BEAM Communications 0O Aa Ww Conventions in this manual Terminology Package contents 7 Optional accessories Additional information Other resources available online Safety information 8 Safety transceiver Terra 800 Terra 800 FCC information Electronic devices Pacemakers Other medical devices Posted facilities Terra 800 key features 12 Equipment overview 13 Installation guidelines 14 Routing cables for vehicle installations Guidelines for electrical connections Installation procedure Installing the Terra 800 Operation Registration Placing voice calls RJ11 POTS phone use Getting started Using your Terra 800 Phonebook contacts amp organiser Personalised setting Security Types of tones on RJ11 POTS Terra 800 main dial keypad Terra 800 features keypad Status LED Terra 800 feature buttons LED lights BEAM Terra 800 Installation amp User Manual 15 28 30 32 46 50 54 Assuring quality of service Specification summary 61 Physical dimensions Terra 800 Mounting dimensions Terra 800 Troubleshooting 64 BEAM warranty conditions 66 manual ntions in ti These notes will appear throughout this manual and should be taken into consideration Terminology DESCRIPTION Falcon MS Windows install A
28. Rosa CA 95401 FAX 707 546 8198 info remotesatellite com www remotesatellite com J S BEAM
29. SIM contacts Up to 300 contacts can be stored in the phonebook and up to 250 on your Terra 800 SIM card To view the contacts in your Terminal s memory select Contacts from the main screen Creating a new contact There are several ways to create a contact From the main screen type in the number to save including the full international code Select Options gt Add to contacts gt Create new contact Define the number you are saving eg Telephone Office phone Mobile phone Fax etc then select Options gt Save The saved contact details are displayed Alternatively open the contacts directory either by selecting Menu gt Contacts or by selecting Contacts Highlight the location where you wish to save the contact and press Select The default setting is Phonebook You are presented with a list of stored contacts select Options gt New contact Enter the first name last name and the telephone number Ifyou wish to save a contact 46 detail other than phone number select Options gt Add detail and select from the list presented After entering all relevant details select Options gt Save or press the centre selection key Finding a contact You can find a contact in your phonebook either by using the navigation keys to scroll through the list of all contacts or by entering the first Characters of a contact s name in the search field at the top of the list of contacts See Entering text on page 40 for more informat
30. a Seen Terra 800 User Manual CG DerAM Information furnished by BEAM Communications Pty Ltd BEAM is believed to be accurate and reliable However no responsibility is assumed by BEAM for its use or for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of BEAM BEAM reserves the right to change specifications at any time without notice Copyright O 2011 BEAM Communications Pty Ltd All rights reserved PF Remote Satellite Systems INTERNATIONAL TOLL FREE 1 888 989 8199 1455 N Dutton Suite A Santa Rosa CA 95401 FAX 707 546 8198 info remotesatellite com www remotesatellite com BEAM Terra 800 Installation amp User Manual Sections on page 30 to page 55 and page 64 are reproduced with permission from Inmarsat Global Limited and are copyright of Inmarsat Global Limited 2011 All rights are reserved by Inmarsat Global Limited and no further reproduction is permitted without permission While the information in this user guide has been prepared in good faith no representation or warranty express or implied is made or given as to the adequacy accuracy reliability or completeness of such information In relation to sections reproduced with permission from Inmarsat Global Limited Inmarsat Global Limited nor any group company or their respective officers employees or agents shall have any re
31. al LED will start flashing RED 2 Wait for the terminal to register to the Inmarsat network and acguire GPS lock This may take up to 2 minutes 3 Inmarsat will be displayed in the top left of the screen once registration has occurred 4 Ensure you have at least two bars of signal strength 5 The Status LED will then be solid GREEN or YELLOW and the terminal is now ready for calls A NOTE Ifyour SIM has the PIN enabled see section SIM PIN USE page 27 to enter PIN or to permanently disable PIN The terminal will not register if PIN is required 28 Placing voice calls Speakerphone call use Mobile originating 1 By default the Terra 800 will start all calls in speakerphone mode when dialing on the keypad if RJ11 and privacy handset remain on hook 2 Dial using the full Inmarsat dialing sequence eg 00 country code and telephone number on the keypad Press the GREEN key on the Terra 800 keypad to start the connection 3 Amessage on the display will indicate the call is progressing 4 Once the call is connected the STATUS LED will flash to indicate a call is in progress 5 To terminate the call Press the RED key on the Terra 800 keypad Options A During a call you may take the privacy handset out of its cup This automatically directs the call audio to the privacy handset B To return the call back to speakerphone mode press the speakerphone button then return the privacy handset
32. any time You can end either call at anytime by selecting Options gt End held call or End active call If you receive a third call while you have one active and one held call the name or number of the caller will be displayed Ending either the active or the held call will automatically answer the new call Ifyou wish to disconnect the first call to accept the second select Options gt End active call 34 If you do not wish to accept the second call press the red key The call is disconnected and the caller details are stored in Missed calls and Info for later retrieval If you do nothing the second caller will be diverted to your voicemail If voicemail has not been activated then the call will appear as a missed call See Setting up call waiting on page 36 for more information Making conference calls Your terminal can host conference calls with up to five participants To initiate a conference call call the first participant When the first participant is connected call the second participant by selecting Options gt Contacts gt Phonebook select the second participant s name and press the green key When the second participant is connected select Options gt Conference You are now in a three way conference call Repeat for more participants To end a conference call select End or press the red key To answer a new inbound call press the green key or select Options gt Answer The conference call will
33. atics using the Terminal s keypad and the on screen icons Select Menu gt Extras gt Calculator Enter numbers using the keypad Use the navigation keys to highlight operations such as or and select them with the centre selection key For a decimal point either select the icon or press on the keypad 49 Sounds ringtones and profiles Your current sound profile is always displayed in the status bar of the main screen and can also be accessed via Info To change your terminal s sound profile select Menu gt Profiles and highlight the one you want and press the centre selection key There are four sound profiles General for everyday use Silent no vibration or sound Loud for noisy environments You can customise any of these profiles by highlighting it selecting Options and selecting Personalise This allows you to change the following aspects of the sound profile Alert volume sound level Keypad volume sound level when a key is pressed Alert ring mode constant ring once beep silent or increasing volume Ringtone the sound your Terminal makes when it receives a call Key sound the sound your Terminal makes when a key is pressed 50 Message alert the sound your Terminal makes when it receives a text message Highlight the setting you would like to change press the left or centre selection key use the navigation keys to alter the setting and press Select
34. be displayed under the contact detail specified To remove an associated ringtone open the contact entry highlight the ringtone and select Options gt Remove ringtone Setting Terminal and writing language The display and writing language of the terminal can be changed by selecting Menu gt Settings gt Language Highlight any of the following options and press Select Terminal language to set the display language of the Terminal Writing language to set the texting language of the Terminal Predictive text to set the text editing mode for composing messages Setting Terminal language The first time the terminal is powered ON you will be prompted to select the display language You can change this at any time Select Menu gt Settings gt Language gt Phone language highlight the desired language and press the left or centre selection keys If you do not understand your terminal s current language setting follow these directions to navigate to the terminal language menu Press the red key to return to the main screen Press the left selection key to go to the menu screen Press the down navigation key twice to highlight the Settings icon Press the centre selection key to open Settings Press the down navigation key twice to highlight the Language icon and press the centre selection key Press the centre selection key and use the navigation keys to highlight the correct language
35. call quality and may cause the terminal to operate at a higher power level than necessary and expose that person to RF energy in excess of that established by the FCC RF Exposure Guidelines As a precaution please maintain the maximum body distance possible from the antenna during call transmission BEAM Terra 800 Installation amp User Manual A IMPORTANT Cellular amp satellite terminals or mobiles operate using radio signals and communication networks Because of this the connection cannot be guaranteed at all times or under all conditions Therefore you should never rely solely upon any wireless device for essential communications for example emergency calls Terra 800 FCC information This eguipment has been tested and found to comply with the limits for a Class B digital devices pursuant to Part 15 ofthe FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to c
36. casting devices are located within close proximity to each other Symptoms of RF interference Symptoms of RF interference often resemble those that arise when an antenna is being operated with an obstructed view of the sky Some of these symptoms include erratic or no signal strength indication dropped calls or warbled or otherwise distorted voice These symptoms may be intermittent or persistent depending largely on the interference source its distance strength and frequency relative to the antenna o gt BEAM Mitigation of RF interference Service degradation due to RF interference can be significantly improved by Increasing the distance and moving the antenna off axis from the source of the interference and Using an external band pass filter and an external antenna Electrical environmental Connectors interfaces USB cable 2m IO wiring loop Wall mounting plate User manual amp Ouick Start Guide Antenna installation guide ACCESSORIES ISD936 IsatDock Terra 10m SMA TNC cable kit passive 15D937 IsatDock Terra 20m SMA TNC cable kit passive WARNING Failure to use BEAM approved antenna cables will result in degraded performance and may damage the Terra 800 This will void the product warranty 15D939 IsatDock Terra 30m SMA TNC cable kit passive POTS RJ11 RJ11 2 wire 5REN 600m en Adjustable dial ring busy tone specificati
37. ceiver USB Bridge mode In this mode all LED s will flash GREEN 2 STATUS LED 3 1 Status LED FEATURE BUTTONS 2 UP volume brightness button 3 DOWN volume brightness button Mute button 5 Speakerphone button BEAM Terra 800 Installation amp User Manual TM CT DBEAM iiaa IN Ji OO a Y Terra 800 59 Assuring guality of service There are conditions that can compromise the guality of the service you may receive These include Obstructions Cabling RF Interference Obstructions Nearby tall buildings or similar structures heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites Inmarsat performance is immune from natural environments such as clouds fog rain snow wind and smoke A 1 NAN pa 60 Cabling Using an externally mounted antenna provides an ideal solution for many applications It is very important that both the antenna cabling and antenna are BEAM approved products Always ensure all RF connectors are screwed together firmly and ensure there are no sharp bends in the cabling between the Terra 800 and the antenna RF interference All wireless devices including satellite telephones are susceptible to RF radio frequency interference from other electronic devices This problem is more evident when numerous antennas and broad
38. d and select Options gt Send If you are sending a text message and there is more than one number stored for that contact select one using the centre selection key Deleting a contact Select Menu gt Contacts or press Contacts Select from the list Use the navigation keys to highlight the stored contact that you would like to delete Select Option gt Delete You will be prompted to confirm the deletion by pressing Yes Deleting all contacts Open your phonebook select Options select Delete all and then select Yes Duplicating a contact Duplicating a contact can be a quick way to add a new contact with similar details to an existing one Highlight the contact you wish to duplicate select Options gt Duplicate and then amend the new contact s details When you have finished save the new contact by pressing the centre selection key followed by Yes Managing contacts on your SIM card Contacts can be stored on your SIM card as well as in Phonebook Storing contacts on your SIM card allows you to move contacts from one terminal to another Storing contacts on both the SIM card and the phonebook allows you to back up your contacts To view the contacts on your SIM card select Menu gt Contacts gt SIM contacts You can navigate edit delete make calls or send texts in exactly the same way as Phonebook To copy a contact from your SIM card to your phonebook highlight the contact in SIM contacts select Options and sel
39. d to PABX system Ring busy amp dial tones Superior voice quality In Built speakerphone In built speaker and microphone Bluetooth Installation Supports 10 32V DC power input Flexible installation via wall or desk mounting options Supplied with 110 240V AC DC plug pack Quality Professional industrial design 100 factory tested Full certified Inmarsat Type Approved FCC RoHS CE 1EC60945 AS EN60950 CG DerAM C DBEAM UN n D inmarsat NOD Mau NN 10 11 12 13 14 15 16 Changeable mounting cup spring or springless Privacy handset Speaker Microphone Status LED Screen display Dial keypad Side SIM card port full size rapid user Function keypad Mini USB port Rear SIM card port Wall mounting hooks TNC Male ISAT connector SMA Male GPS connector Tilt feet Back panel connectors a RJ9 privacy handset b RJ11 POTS interface c Auxiliary device port d DC power and accessory input e Ring alert audio system mute BEAM Terra 800 Installation 8 User Manual 12 13 14 15 16 ation guidelines This guide outlines the process for installing the Terra 800 and antenna This kit must only
40. e a valid GPS fix See Using your GPS location information on page 45 for more information If the terminal has sufficient signal strength and cannot make or receive calls check if Call barring page 37 Diverting calls page 37 or Fixed number dialling page 39 have been activated If you have a prepay subscription check your prepay balance to ensure you have sufficient credit to make a call See Making a balance enguiry on page 45 for more information Contact your service provider if you are unable to resolve the problem My terminal cannot receive a text message The Terra 800 can store a maximum of 20 messages in its memory If the memory is full delete a few texts to free up memory for new messages See Deleting messages on page 43 for more information If you still cannot receive a text your service centre number may not be correct See Entering your service centre number on page 44 for more information or contact your service provider 64 My Terra 800 continues to display 6 My terminal does not seem to be receiving Searching satellite voicemails Ensure your Terra 8005 antenna is installed Ensure your service provider has enabled where there are no obstructions and has a voicemail clear line of sight to the satellite with no obstacles which could block the signal See Ifyou have not used your ter minal and Connecting to the satellite on
41. e the up navigation key to move the cursor to the To line Enter the recipient s full international number If you make a mistake use the left and right navigation keys to move the cursor and Clear to delete a number When you have finished adding recipients select Options gt Send or press the centre selection key If you want to save your message so you can edit or send it later select Options gt Save or select Options gt Exit and confirm that you want to save the text The message will be saved in the Drafts folder When you are ready to complete it select Menu gt Messaging gt Drafts 41 Creating a text message for sending to an email address Your Terra 800 can also send text messages to email addresses Instead of displaying your name to the recipient the message will display your details in the following format From phone number message inmarsat com eg From 8707764XXXXX message inmarsat com The character limit for a text sent from your terminal to an email address is approximately 1600 Latin characters or 740 non Latin characters ie up to 10 concatenations including the recipient s email address Select Menu gt Messaging gt New message gt Email message Compose your message Recipients can be added from stored contacts by selecting Options gt Add recipient Only entries containing an email address will be displayed To send your message to an email address which is not stored use the up
42. ect Copy to phonebook To copy all SIM card contacts to Phonebook this option arises when the SIM card is inserted The first time Contacts is accessed after inserting the SIM card you will prompted to Copy SIM contacts to Phonebook and to confirm the action Please note that this process may take a little time To copy a contact from your terminal s memory to your SIM card select Phonebook and highlight the contact Select Options Copy to SIM BEAM Terra 800 Installation amp User Manual To delete all contacts from your SIM card select Menu Contacts SIM contacts Options Delete all To find out how many contacts are stored on your SIM card and how many more you can add select Menu Contacts SIM Contacts Options SIM details 47 Sending and receiving contact details To send a business card highlight the appropriate contact in your phonebook or SIM contacts folder and select Options Send business card Select either Text message or Email message A text or email message is displayed including all details stored forthis contact in the body of the message Enter the full international phone number of the recipient in the To field or select Options Add recipient to specify a stored contact Select Options Send When you receive a business card it will appear as a normal message in your Inbox but the title of the message will be Business card Highlight the message and press the centre
43. en the screw Installation of side SIM The side SIM port can be used on its own or in addition to the primary port 1 Insert the SIM with the gold contacts facing down 2 Close the SIM door and ensure that it clicks shut This indicates the water resistant seal has been engaged 3 The SIM will automatically register on the SIM service of the Side SIM omy A NOTE Gold contacts on SIM must be facing downwards A NOTE The side SIM Port only accepts full size sim If required you can refit your SIM to the outer card using adhesive tape as illustrated below lt c DerAM 3a Wall mounting orientation There are eight 8 fixing holes available for mounting the bracket to a wall Itis recommended that at least 3 screws are used to ensure the terminal is mounted securely T HS Le O Fit the 3 hooks of the mount bracket into the large mounting holes on the back of the terminal b Slide the terminal Fna lock position down to lock Locking bolt Once the Terra 800 has been secured onto the mounting plate a locking bolt prevents the terminal separating from the mounting plate There is one locking bolt used when wall mounting the terminal 1 Remove the mounting cup see the
44. ensure the connections are tight and the If using a fixed passive antenna ensure contacts are clean itis orientated correctly and pointing at Check for short circuit on antenna cables the satellite 13 lam looking for the latest manuals and support information on the Terra 800 Visit http www beamcommunications com support terra800 14 B party has no audio Privacy Handset must be docked in its cup when not in use Check that MUTE is not ON indicated by turning RED Check the signal strength on the terminal BEAM Terra 800 Installation amp User Manual 65 BEAM Warranty Conditions BEAM Communications gives this express warranty along with extended warranty endorsements where applicable in lieu of all other warranties express or implied including without limitation warranties of merchantability and fitness for a particular purpose This constitutes our sole warranty and obligation with regard to our products as well as the Customer s sole remedy BEAM Communications expressly disclaims all liability and responsibility for any special indirect or consequential damages or any further loss of any kind whatsoever resulting from the use of our product s The Customer s sole and exclusive remedy and the limit of BEAM liability for any loss whatsoever shall not exceed the purchase price paid by the Customer for the product to which a claim is made All products manufactured by BEAM Communicat
45. er A charge of USD 150 including return freight will be made for testing returned product which is not defective or is found to be defective as the result of improper use maintenance or neglect sea BEAM Communications will not accept responsibility for any invoiced goods or services that are not covered by a BEAM Communications written purchase order Under no circumstances does BEAM Communications agree to pay for labour or other related expenses associated with the troubleshooting and or repair of our product without prior specific written authorization Information in our descriptive literature is based on product specifications that are current at the time of publication Product specifications designs and descriptive literature are subject to change as improvements are introduced Although we announce changes as they occur we cannot guarantee notification to every Customer BEAM Communications warrants delivered product to conform to the most current specifications designs and descriptive literature This warranty policy may be expanded or limited for particular categories of products or Customers by information sheets published as deemed appropriate by BEAM Communications The warranty for third party Products is that of the third party and not BEAM warranty BEAM Terra 800 Installation amp User Manual 67 sy Remote Satellite Systems INTERNATIONAL TOLL FREE 1 888 989 8199 1455 N Dutton Suite A Santa
46. es are Under the cover are five interface connectors at the rear of the terminal The cover panel creates the IP rating for the electrical interface and retains the cables in their respective channels The cover panel is fixed in place by six screws la La of a A UUU a RJ9 privacy handset b RJ11 POTS interface c Auxiliary port d DC power and accessory input O e Ring alert audio system mute BEAM Terra 800 Installation 8 User Manual 21 6 Connect RJ11 POTS interface Any standard analogue POTS Plain Old Telephone Service Telephone is supported by 8 Ring alert audio system mute Wire 1 Red Ring Alert Wire 2 Black Audio System Mute the Terra 800 The terminal supplies power to the analogue phone as well as ring dial and busy tones The analogue phone can be connected by up to 600m 2000 of cabling to the Terra 800 During the ring burst signals of an incoming call the ringer output connects to ground open collector output This OV can be used to activate a relay coil to drive a horn and or lamp This output can sink a maximum of 100mA 7 Auxiliary port optional The auxiliary port provides filtered power and RS232 and RS485 connection for custom applications future use The audio system mute signal also sinks to ground OV and can be connected to audio mute in
47. exposing the 3 screws 3 Unscrew 3 screws with a phillips screwdriver 4 Detach the cup and replace with the spring or springless cup a 0 4 Y pa HB E ooo F3 200 228 000 S D pd He S NOTE When the cup is removed this will expose the locking bolt screw hole Refer to Locking bolt on page 19 lt c DerAM 1 Springless cup for normal light use desk mounted cradle position The springless cup is shown fitted to the Terra 800 with the mounting clip in a flusk position Wall mounted cradle position The mounting clip can be slid out and reversed revealing a protruding edge that the privacy handset rests upon For a wall mounted terminal this retains the privacy handset while allowing the handset to be easily removed when in a call 2 Spring cup heavy duty use cup In harsh environments the privacy handset is actively retained in the mounting cup This is achieved by using the spring mounting cup To remove the handset from the cup the phone is lifted up against the pressure of the spring until it clears the lower protruding edge and can be removed from the Terra 800 Us HH nee ODO a 209 Ao IL 5 U Loe Bs 1 5 Rear connector bay For the Terra 800 the external cable interfac
48. ground point on the battery If you must attach the negative primary power lead directly to the negative pole of the battery Install provided fuses into the BATT and ignition sense accessory wires o gt BEAM A WARNING Do not connect the Terra 800 power cable to power the unit until the full installation is completed Installing the Terra 800 The following sections detail the installation of the Terra 800 1 Install the antenna 2 SIM installation 3 A Wall mounting orientation B Desk mounting orientation 4 Privacy handset and mounting cup 5 Access to rear connector bay 6 Connect POTS RJ11 interface 7 Auxiliary connection optional 8 lO connection optional 9 Connect USB 10 Connect power cable 11 Cable routing 12 Water resistant IP54 rating 13 Configuration settings 1 Install the antenna To connect the Terra 800 to the antenna requires the use of certified satellite and GPS antenna cables These purpose built cables are approved by BEAM to manage the power requirements for the antenna system The full list of approved cables can be found at www beamcommunications com terra800 1 Refer to the antennas installation guide for antenna mounting and location requirements 2 Run the antenna cables from the Terra 800 to the antenna 3 Connect the antenna cable labelled GPS to the SMA antenna connector labelled GPS 4 Connect the antenna cable labelled Inmarsat to t
49. hat are normally accessible from Falcon Please refer to the Falcon user manual for more information A NOTE Due to memory limitations it is recommended that users have no more than 20 SMS messages in their inbox If this amount is exceeded the processing of remote commands and the ability to retrieve the messages via the Falcon tool may be compromised SIM PIN use If your SIM card requires activation follow the instructions provided by your authorised Inmarsat service provider Your SIM has a PIN which can be enabled to be entered each time the terminal is powered and registered If you want to use this PIN for extra security then follow one of the two methods below during power up to enter the SIM PIN and allow the unit to register on the network SIM pin via dial keypad Refer to page 55 with section Security features controlled by the SIM card for details on how to manager your SIM pin SIM pin via RJ11 POTS 1 Tum ON power to the Terra 800 terminal The signal LED will flash RED 2 Lift the RJ11 POTS handset and listen for a PIN tone See Types of tones on RJ11 POTS page 56 3 Enter the PIN on the handset keypad followed by the button 4 Hang up the RJ11 POTS handset and wait for the Terra 800 terminal to acguire lock and register on network Alternatively the SIM PIN can be disabled so that the terminal will automatically register Please use the Falcon application to perform this
50. have already set up select Options gt Add recipient and then press the right navigation key twice to display the list of groups Using message settings Select Menu gt Messaging gt Options gt Settings gt Text msg settings or Email settings Text message settings Use same message centre Always set to Yes SMSC management Both specify the number to which your Terminal will despatch your messages for delivery 44 Validity period Specifies the length of time your message will remain in the network should it be pending for delivery to the recipient Saving sent messages The default setting is on The setting can be changed if required Long message sending The default setting is on This allows approximately 1600 Latin or 740 non Latin characters to be sent ie up to 10 concatenations With original text Without original text The sender s original message is included excluded as part of any reply that you compose The default setting is Without original text Set defaults This resets all message settings Entering your service centre number It is unlikely that you would need to enter or change your service centre number unless advised to do so by your service provider The number of your service centre is reguired in order to send messages In the unlikely event that this detail is not on your SIM card you can enter the number yourself GC N gt BEAM To enter a service centre number select Menu
51. he SMA antenna connector labelled ISAT 5 Connect the GPS SMA Female cable end to the Terra 800 s SMA connector 6 Connect the TNC Female antenna cable end to the Terra 800 s satellite connector BEAM Terra 800 Installation amp User Manual Antenna connection diagram for TR800 Directional Fixed antenna passive GPS 1 Satellite Antenna Antenna Cable Cable amp ISD700 Fixed Directional Antenna Passive A NOTE Refer to the section Antenna installation for more information on antenna placement and installation Only BEAM approved antenna cables should be used between the Terra 800 and the antenna WARNING DO NOT pull with force on the cables from the rear of the Terra 800 Please install strain relief clamping for the antenna cables where required Correct installation ofthe antenna system is a vital part of the Terra 800 system to ensure reliable functionality and drop free calls WARNING Changes or modifications not expressly approved by Beam Communications could void the user s authority to operate the equipment or the warranty WARNING To satisfy FCC RF exposure requirements for mobile transmitting devices a separation distance of 55cm or more should be maintained between the antenna of this device and persons during device operation To ensure compliance operations at closer than this distance is not recommended CG DerAM 2 SIM instal
52. here you normally would be advised to turn off your vehicle engine CG DerAM Safety transceiver Terra 800 Your Terra 800 is a low power radio transmitter and receiver When it is ON it receives and also sends out radio freguency RF signals The Terra 800 has an in built transceiver which is designed to be used with an external antenna The antenna transmits RF energy The antenna fitted via an extension coaxial cable to the cradle must be located more than 55cm from the human body person when in operation International agencies have set standards and recommendations for the protection of public exposure to RF electromagnetic energy These standards are based on extensive scientific review by scientists engineers and physicians from universities government health agencies and industry groups They review the available body of research to develop ANSI standard These ANSI standards are reviewed regularly for research development International Commission on Non lonizing Radiation Protection ICNIRP 1996 Verband Deutscher Elektrotechniker VDE DIN 0848 United States Federal Commission Radio Frequency Exposure Guidelines 1996 National Radiological Protection Board of the United Kingdom GS 11 1988 American National Standards Institute ANSI IEEE C95 1 1992 Do not operate your satellite Terminal when a person is within 55cm of the antenna A person or object within 55cm of the antenna could impair
53. inserted only a limited service is available See Making an emergency call on page 35 for more information Setting the terminal language and time zone The first time you power on your Terra 800 you will be prompted to select your language This will be the display language Select your language from a list using the navigation keys and the centre selection key See Setting terminal language on page 51 for more information After you have selected your language you will be prompted to select your time zone Your terminal automatically receives universal time UTC from GPS satellites By selecting the time zone the terminal s clock will display your local time If you move into another time zone you will need to change this setting See Setting the time and Setting the time zone on page 52 for more information Using info Important information about the status of your terminal is displayed in the information shortcut Info on the main screen These include missed calls new messages voicemails today s organiser appointments active profile status your phone number and your service provider s number Info will pop up on the main screen if you have missed a call or have new messages or voicemails waiting To access Info at other times press the centre selection key When Info is open use the navigation keys to highlight the information you wish to access and press the centre selection key to open
54. ion Opening a contact Highlight the contact s name in the phonebook and press the centre selection key or select Options gt Open Use the up and down navigation keys to select a number Ordering contacts by first or last name Select Phonebook gt Options gt Settings gt Display name order and then select either First last to list them alphabetically by first name or Last first to list them alphabetically by last name Editing a contact To change or add details for a contact already in your phonebook use the up and down CG DeraMm navigation keys to highlight the contact then select Options and select Edit Move between the details using the navigation keys Edit the text or numbers See Entering text on page 40 for more information To save the changes to the contact press the centre selection key and then select Yes Or select Options Save Yes To discard changes press the centre selection key and when prompted to save changes select No Alternatively select Options Save No See Entering text on page 40 for more information Calling a contact Highlight the contact s name and press the green key If there is more than one number stored for that contact eg office and mobile select one of them using the centre selection key Texting or emailing a contact Highlight the contact s name select Options Send message Select Text message or Email as appropriate Write your message an
55. ions are warranted to be free from defects in material and workmanship in accordance with and subject to the following terms and conditions 1 This warranty is limited to the original Customer only It cannot be transferred or assigned to third parties unless the intent to transfer to a third party is expressly indicated in a purchase order and or warranty processing arrangements have been agreed upon in writing by BEAM 66 BEAM Communications does not warrant any installation maintenance or service ofthe Products not performed by BEAM nor does it warrant the use of Products with unapproved ancillary products BEAM Communications will correct any defects in material or workmanship of products manufactured by BEAM which appear within 12 months and 24 months replacement warranty for Docking Stations ONLY from the date of shipment by BEAM Communications to the Customer BEAM Communications will repair or replace at our option any defective product provided that our analysis and or inspection discloses that such defects developed under normal and proper use This warranty does not extend to goods subjected to liquid or particulate ingress extreme humidity misuse neglect accident or improper installation or to maintenance or repair of products that have been altered or repaired by anyone except BEAM Communications unless otherwise stated in writing The warranty is a return to base warranty and freight is paid by the send
56. is not registered or no signal Calls cannot be made A PUK code is required to be entered offhook for gt 15 seconds and CG DerAM Terra 800 main dial keypad a Keypad locked Q Alarm set PES Df Call divert on Unread message Info By GPS fix required Product name Local time Status bar Network Signal strength Screen Left selection key Navigation keys lt gt USB connection Right selection key l Red key New voicemail 1 3 3 63 Centre selection key Le Missed call 2 2 Green key Bluetooth on BEAM Terra 800 Installation amp User Manual of Terra 800 function keypad Location Button Action LED Sound mode Ina call LED turns RED Muted L do Mute the microphone uplink on the privacy handset LED turns OFF Not muted on o LED flashing Yellow RJ11 POTS in use Ina call Audio will sound louder guieter with each press Increase decrease volume on speakerphone or privacy handset Out of call A beep will sound indicating the increased decreased ring tone volume OR Up Down Increase decrease volume of incoming ring tone on the v speakerphone Brightness Out of call All LED s will change to WHITE and a single beep will sound when dual button Enter LED brightness change mode Press UP and DOWN entering brightness change mode simultaneous arrows to vary intensity Mode will automatically exit after 5 i E press seconds after the last button press A sho
57. l except to home bars all outgoing calls except to other Inmarsat numbers Incoming calls bars all incoming calls Incoming outside home bars all incoming calls except from other Inmarsat numbers If you are using a SIM card with local country numbering the call barring is as described by the menu The first time you set up call barring you will need to reset the barring password Select Menu gt Settings gt Call settings gt Call barring Select Options and navigate to Change barring pass code Enter the barring pass code and select OK The default is 0000 Enter a new four digit pass code and select OK Then enter the new pass code again to confirm it You will need to enter this new pass code whenever you change your call barring settings To cancel a bar highlight that type of call in the Call barring menu select Options and select Cancel To cancel all call barring select Options and select Cancel all barring To check the status of a call bar highlight that type of call in the Call barring menu select Options and select Check status The barring code can be entered incorrectly an unlimited number of times If you have forgotten your code please contact your service provider A NOTE Fixed number dialling Call barring and Call divert does not prevent emergency calling Call barring and Call divert cannot be active at the same time BEAM Terra 800 Installation amp User Manual Diverting ca
58. lation There are 2 options for SIM installation The rear SIM port is located at the rear of the terminal This is the default location for long term SIM use The side SIM port is located at the right side of the keypad and receives a credit card sized SIM One or both SIM ports can be fitted at the same time When the side SIM is present this takes priority and the terminal automatically registers on this service If either of the SIM cards are removed the terminal will automatically reregister on the remaining SIM service Installation of rear SIM If your service provider has not installed the SIM card for you follow these steps to install 1 Disconnect power from the terminal Failure to turn OFF may result in corruption of your SIM card memory 2 The Rear SIM is accessed from the rear of the terminal Undo the screw and remove the cover BAIT E Ira 4 The SIM connector is shown highlighted below Slide the tray guide into the open position with your finger or thumb Once opened raise the SIM tray as shown below BEAM Terra 800 Installation 8 User Manual 5 Gently insert the SIM card into the tray slots making sure that the golden contacts are facing downwards 6 Lower the tray and slide the tray guide into the lock position A lo et SE 7 Replace the SIM cover and tight
59. lls Select Menu gt Settings gt Call settings gt Call divert Call divert allows you to forward incoming calls to your voicemail or another phone number Only voice calls diverts any voice call to your voicemail or another number Only data calls diverts data calls to another phone number Only fax calls diverts fax calls to another phone number If busy when you are engaged on another call this option diverts calls either to your voicemail or to another number If no reply this option allows you to select how long your phone should ring up to 30 seconds before the call is diverted to your voicemail or another number If out of reach when you are out of reach of a satellite signal this option diverts calls either to your voicemail or to another number If not available diverts all If busy If no reply and If out of reach calls If you assign a divert number for any of these calls that number will take precedence over the If unavailable divert number 37 After making your selection you will be prompted to enter the phone number or voicemail to which calls are to be diverted Select Options to select a number from your phonebook To cancel call divert highlight that type of call in the Call divert menu select Options and select Cancel To cancel all call diverts select Options and select Cancel all forwarding To check the status of a call divert highlight that type of
60. mains in the inbox Saving details from a received message Open the message and select Options gt Address clipboard The sender s number is displayed Select Options gt Add to contacts You can either Create new or Update existing Select which field to save the number in the contacts list complete other fields as appropriate and select Options gt Save The contact will be stored in Phonebook See Creating a new contact on page 46 for more information Saving a received message To save a received message open the message you wish to save and select Options gt Copy to folder gt Saved messages Deleting messages Select the message from the list displayed in any of the message folders and select Options gt Delete A pop up will appear asking you to confirm the action Press Yes To delete all the messages in the folder select Options gt Delete all messages Setting up message groups Ifyou regularly send the same text or email message to the same group of people you can set up a group Select Menu gt Contacts gt Groups then select Options gt Create new Enter a name for your group and select OK followed by Yes You can set up a maximum of 20 groups and the same contact can be a member of more than one group To add members to a group select Menu gt Contacts gt Groups highlight the group to which you would like to add members and press the centre selection key Now select Options gt Add membe
61. make an emergency call in the US dial 911 or 112 Your call will be put through to a call centre which will connect you to the appropriate emergency service Alternatively select Menu gt Contacts gt Emergency numbers An emergency call is free of charge Prepay users do not need a positive balance to make an emergency call Dialling 911 or 112 overides all security locks and bars on your Terminal For details on emergency calling in the rest of the world please contact your service provider Using voicemail You will be able to receive voicemail messages if your service provider has enabled voicemail Your Terminal automatically checks for voicemails shortly after it has been switched on and connected to the network It will also send you voicemails that arrive while you are connected to the network If you have a new voicemail the voicemail icon it will appear in the status bar at the top of the main screen and in Info To listen to the message hold down the message key on the keypad for a few seconds and your terminal will automatically connect you to your Inmarsat voicemail Alternatively you can dial the short code 570 followed by the green key or the full international number 00 870 772 001 899 or 870 772 001 899 and the green key Follow the spoken instructions The default language for voicemail is English but your service provider may have enabled your voicemail in your chosen language If you wish to change the v
62. mation in particular locations Your Terminal continues to access the GPS satellites as usual so its performance is unaffected However your Terminal will not display its GPS location For more information please contact your service provider BEAM Terra 800 Installation amp User Manual Prepay services If you have a prepay subscription your service provider will have informed you of the services available to you Your terminal also enables you to make a balance enquiry and redeem prepay vouchers for Inmarsat s prepay service free of charge Select Menu gt Settings gt Prepay then select either Balance enquiry or Redeem voucher and follow the on screen instructions Making a balance enquiry From the main screen enter your balance enquiry code 106 and press the green key Your current balance and expiry date will be shown on the screen Redeeming a prepay voucher From the main screen enter the top up code 101 VoucherNumber eg 101 1234567890123456 and press the green key Your new balance and expiry date will be shown on the screen Due to licensing issues some prepay services including making mobile originated MO calls texts are not currently available from US territories or possessions This situation may change Contact your service provider for more information 45 Managing contacts in your phonebook Contacts can be stored in either your terminal s memory via Phonebook or on your SIM card via
63. n code can be entered incorrectly an unlimited number of times Ifyou have forgotten your code contact your service provider Setting up the user code Select Menu gt Settings gt Security and select User code You will be prompted to enter the 6 digit Admin code Once this is accepted you will be prompted to create a new user code and to confirm it The code can be 4 6 digits in length The default setting is off The user code can be entered incorrectly an unlimited number of times Ifyou have forgotten your code contact your terminal s administrator Security features controlled by the SIM card Access to your SIM card can be restricted by activating its PIN code The advanced call feature Fixed number dialling can be protected by your SIM PIN 2 code See Fixed number dialling on page 39 for more information Setting up SIM PIN code Select Menu gt Settings gt Security gt PIN request and select On You will be asked to enter your SIM PIN code If you make an error entering the number press Cancel to clear the digits and re enter Press the centre selection key or OK The default 4 8 digit code for SIM PIN is 8888 The default setting is off BEAM Terra 800 Installation amp User Manual To change the PIN code stored on your SIM card select Menu Settings Security Set PIN Enter the existing PIN code then the new PIN Repeat the new PIN to confirm it Ifthe PIN code is entered incorrectly three
64. nnot be active at the same time Activating and de activating fixed number dialling Select Menu gt Settings gt Security highlight Fixed dialling from the list and press the centre selection key Select On to activate and press the centre selection key or OK You will be prompted to enter your PIN 2 code The default PIN 2 is 9999 See Setting up SIM PIN 2 code on page 55 for more information Contact your service provider if this code was not specified or was reset at purchase To add a number to your list select Menu gt Contacts gt FND list and press the centre selection key Press Options and select either New FND contact or Copy from phonebook You will then be prompted for the PIN 2 code FND list entries are stored on your SIM card Only one name and one contact number can be stored for each entry Fixed number dialling can restrict your Terminal to a certain prefix as well as individual phone numbers To limit outbound calls or text messages to a specific country or range of corporate numbers create an FND list entry with the international prefix and local prefix you wish to allow followed by the correct number of remaining digits replaced by question marks Press the key twice to enter a question mark Example To limit calls to UK landlines create an number in place of the symbols while dialling or sending a message When fixed number dialling is activated your Terminal still enables numbe
65. ocation eg your head office Setting the local time zone Select Menu gt Extras gt World time The world time map appears Select Options gt Select gt Local time zone Use the navigation keys to highlight the required time zone and press Select Setting the remote time zone Select Menu gt Extras gt World time Select Options gt Select remote time zone Use the navigation keys to highlight the required time zone and press Select Setting daylight saving time DST Select Menu gt Extras gt World time Select Options and select from a list to enable disable local remote DST DST is displayed as 0 or 1 on the world map GC N gt BEAM Customising display settings Lighting the keypad and screen The backlights for the screen and keypad can be controlled by going to select Menu gt Settings gt Display Select any one of the following options and press Select to save your changes Brightness to set the brightness of the screen Screen light to set the duration for screen backlights Keypad light to set the duration for keypad backlight Screen standby to set the duration for the screen backlights after the last keystroke Lighting the function keypad When out of a call press UP and Down buttons simultaneously for one second to enter the LED brightness change mode All LED s will change to WHITE and a single beep will sound when entering brightness change mode Press UP and DOWN arrows
66. oicemail language follow the spoken instructions or contact your service provider BEAM Terra 800 Installation amp User Manual Additional call features Viewing call length Your Terra 800 logs the duration of outgoing and incoming calls Press the green key and Dialled calls appears which lists the date time and duration of each call Use the navigation keys to access Received calls and Missed calls Alternatively select Menu gt Call log and make your selection You may find the Call duration log useful for checking the Last dialled call duration and the total time of Dialled calls To reset the counter highlight the value you wish to reset select Options gt Clear and press the left navigation key labelled Select To reset all counters select Options gt Clear timers Setting the minute counter Select Menu gt Settings gt Call settings gt Minute counter and select your preferred setting The default setting is off When enabled your Terra 800 will beep after every minute of your call 35 Setting up call summary Select Menu Settings Call settings Call summary and then use the navigation and centre selection keys to make your selection The default setting is on When Call summary is activated the date time and duration of the call is displayed Setting up and using speed dial First select Menu Settings Call settings Speed dialling and then use the navigation and centre selec
67. onnected and the caller details are stored in Missed calls for later retrieval Returning a call Your terminal automatically stores the numbers of the last 20 phone calls you have answered or missed To return a call select Menu Call log Select the appropriate folder eg Missed calls or Received calls highlight the contact and press the green key Making a call while on another call You can put your current call on hold and make a second call at any time Select the contact by selecting Options Contacts Phonebook or by dialling the full international number When you press the green key your current call will automatically be put on hold By selecting Swap you can switch between calls at any time You can end either call at any time by selecting Options End held call or End active call BEAM Terra 800 Installation amp User Manual 33 Receiving a second call while on a call The incoming call will be diverted to your voicemail unless you have set up Call waiting See Setting up call waiting on page 36 for more information Using call waiting When Call waiting is activated a pop up and an audible alert will notify you if another caller is calling you when you are on another call When you receive this alert you can press the green key to accept the second call The first call is placed on hold automatically while the second call is taken By selecting Options gt Swap you can switch between calls at
68. ons Terra 800 configured freguency amp adaptive Average power Average Watts impedance consumption current Antenna TNC Female 15VDC Standby 017A 26W GPS antenna SMA Female Transmit RJ11 POTS 0 31 A 47W 102p way microkit AC DC adaptor or DC lead Transmit 0 27 A 4 0W Fi Speakerphone Privacy handset port RJ9 connector Sleep mode 5mA 75mW Configuration data USB Mini B Peak current 0 70A 10 5W Speakerphone In built speaker microphone Physical specifications Dimensions 241 x 185x93 949x7 28x3 66 mm inches Weight TR800 only 1 27kg 2 80lb Environment specifications Operating range 20 C to 55 C 4 F to 131 F Storage 30 C to 80 C 22 F to 176 F Humidity lt 75 RH Transceiver Inmarsat 4 Satellite GMR 2 Frequency Bands Tx operating frequency Rx operating frequency RF output impedance Carrier frequencies TX modulation RX modulation 1626 5 1660 5 MHz 1518 1565 MHz Inmarsat 1565 19 1585 65 MHz GPS 50 Ohms Channel 0 1626 525 MHz Channel 169 1660 475 MHz GMSK OQPSK 10 connector Open collector outputs can be interfaced to 12 or 24VDC with up to 100mA max current sink capability R232 Tx Rx EIA 485 Inverting Non inverting Auxiliary connector Auxiliary Power Out Certifications Inmarsat Type Approval FCC CE Compliance Electrical Safety RoHS Industry Canada C Tick ISD940 IsatDock Terra 40m SMA TNC cable kit
69. orrect the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device has been designed to operate with antenna ISD700 and having a maximum gain of 6dBi Antennas having a gain grater than 6dBi are strictly prohibited for use with this device To reduce potential radio interference to other users the BEAM antenna type and its gain has been designed so that the eguivalent isotropically radiated power EIRP is not more than that reguired for successful communication A WARNING Changes or modifications not expressly approved by Beam Communications could void the user s authority to operate the equipment or the warranty CG DerAM Terra 800 Industry Canada Information This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device Electronic devices Most modern electronic equipment is shielded from RF signals However certain equipment may not be shielded against the RF signals from the Terra 80
70. ou wish to delete and select Clear Move the cursor around the message using the navigation keys to insert or delete text anywhere in the message Selecting text entry mode The icon at the top right of your screen displays your choice of text entry mode and character case The default setting is standard text If you want to change the text entry mode press the key repeatedly until your chosen mode icon is indicated The modes are Predictive mode all capitalised Predictive mode initial capital only Predictive mode no capitals Standard mode all capitalised Standard mode initial capital only Standard mode no capitals Standard mode numbers only L LE LLL Standard mode symbols only Creating a text message The character limit for a text sent from your Terminal is approximately 1600 Latin characters or 740 non Latin characters ie up to 10 concatenations including the recipient s telephone number Select Menu gt Messaging gt New message gt Text message A blank screen will appear Compose your message See Entering text on page 40 for more information When you have finished add the recipient s If their details are BEAM Terra 800 Installation amp User Manual already stored in your Contacts select Options gt Add recipient and select the name from the list Use the left and right navigation keys to move between Phonebook and SIM contacts If the recipient s details are not stored us
71. put of a sound system This signal is asserted during a call Ring alert example wiring a aa sa 4 21 31 ae al 5 errar ji Batter Rea RE A 22 o gt BEAM 9 USB port connection lower side The Terra 800 terminal has a mini USB data port to enable upgrading of the firmware advanced configuration and data connection Ai Es NOTE To restore water resistant and IP rating when USB is not in use please refit the rubber USB cap 10 Connecting power to Terra 800 The Terra 800 can be powered from the supplied AC plug pack or connect to an external 10 32V DC power source ISD950 AC plug pack installation For installation using ISD950 110 240 AC plug pack connect the 4 way Microfit connector from the plug pack to the 4 way power connector on the rear of the Terra 800 In this configuration the status is always ON DC power source installation DN YELLOW K ES RED BLACK The DC power cable has three wires RED BLACK and YELLOW The RED and BLACK wires are used for the power connection while the YELLOW wire can be connected to a switch By default the Terra 800 will stay on for 20 minutes when this input YELLOW wire is switched off before entering into sleep mode This timer is able to be configured in Falcon If a Call is in progress while this occurs the Terra 800 will stay on for 20 minutes after the call is terminated Please follow
72. r This will retrieve your phonebook BEAM Terra 800 Installation 8 User Manual Highlight the name of the contact you would like to add to the group and press the left or centre selection key A group can have any number of contacts By selecting Options when a member of the group is highlighted you can also Open the contact s details Call the contact Send a Text message to the contact Remove from group to remove the contact from this group View group list to view the members of each group Assign group ringtone to give all members of this group the same ringtone so that you will be able to recognise when a member of the group is calling you To send a text message to the whole group select Menu gt Messaging gt New message gt Text message or Email message gt Options gt Add recipient and then press the right navigation key three times to move between the tabs Select the group from the list and compose your message 43 You can also add members to groups directly from your phonebook In your phonebook simply highlight the contact select Options gt Add to group then select which group to which you would like to assign the contact You can also see which members belong to a group by selecting Options gt Belongs to group Sending a text to a group of people If you regularly send the same text to a group of people you can create a group in your phonebook To send the text to a group you
73. rs stored in other areas of Contacts to be viewed BEAM Terra 800 Installation amp User Manual Using fixed number dialling Select Menu gt Contacts gt FND list and the contact Select Call or Send message from Options To send email messages when fixed number dialling is activated the message centre number should be added to the FND list See Message settings on page 44 for more information on finding your message centre number A NOTE Fixed number dialling Call barring and Call divert does not prevent emergency calling 39 Messaging Messages can be sent via the screen message menu or via Falcon Using the message menu Select Menu Messaging Select any one of the following options and press the centre selection key or select Options Open The functions are New message to create a new message Inbox to store received messages Outbox to temporarily store messages waiting to be sent Messages are placed in Outbox for example when your terminal is not connected to the network If sent messages will be stored in Sent If unsent messages will be stored in Drafts Drafts when a message is written but not ready or able to be sent the message is saved here Sent to store the last 20 messages sent If you want your sent messages to be saved select Menu gt Messaging gt Options gt Settings gt Text msg settings gt Saving sent messages and select On Saved message
74. rt double beep will sound when exiting change mode 1 second Ina call A Terminate call if speakerphone mode is active LED turns GREEN Speakerphone mode active Speakerphone Acti AA ctivate speakerphone mode if Privacy Handset mode is active press ON OFF LED turns OFF Speakerphone mode not active Out of call Answer inbound call in speakerphone mode 58 CG DerAM Status LED The status LED indicates the terminal registration state or any error conditions RED YELLOW GREEN DTR presenton data Unit registered and can place a call ILLUMINATED No signal Not registered port No simcard FLASHING Firmware upgrade Data call in progress Call in progress mode active OR USB Bridge Mode ALTERNATING Red Yellow Short circuit on SAT antenna input Red Green Short circuit on GPS antenna input Red Yellow Green System error Yellow Green Short on Ring Alert audio system mute output NOTE The Red or Black wire of the ring alert audio system mute wrongly connected to positive supply voltage input could cause over current condition The output will be automatically disabled when this condition is detected and an error written to the log Special modes of operation Firmware upgrade mode In firmware upgrade mode STATUS LED will turn solid YELLOW All other LEDs will be off Entering this mode will be accompanied by a long beep followed by three short beeps Trans
75. rticular Ensure the ON SLEEP wire is connected to locations Your Terra 800 continues to access power If this is not connected en connected the GPS satellites as usual but your terminal to ground the Terr a 800 will go into sleep will not display its GPS location mode after 20 minutes by default o SBEAM 11 No power on Terra 800 15 Dropped calls Due to a satellite network when you are Check POWERS connected to the in motion the satellite signal may become interface unit obstructed such as buildings bridges Ensure the Connector cable to the Terra 800 tunnels larger vehicles is firmly fitted Check the antenna connection Check all the connection cables toand Ensure the antenna cable has not been from the Terra 800 damaged Check for short circuit on antenna cables Ensure that only approved antenna cable has been used 12 The signal bars are low or fluctuating Refer to Antenna Install Guide on BEAM and call quality is poor website support Ensure all antenna connectors are tight 16 The Terra 800 appears to be cycling The antenna is operating in a location ON OFF and the handset is not that it can see the satellite and there are registering no obstructions Ensure the power supply can provide at BEAM certified antenna cabling is being least 3 5A at 12volts used and there are no sharp bends or If power is being supplied from a battery cuts in the cable
76. s to store received messages Templates If you regularly send similar messages you can set up a template To do this compose a new message select Menu gt Messaging gt New message gt Text message and 40 compose the parts of your message that will not change Select Options gt Save as template To compose a new text message based on this template select Menu gt Messaging gt Options gt Compose from template and then select the template you would like to use Edit the text add recipient and then select Options gt Send SIM messages this will store messages in the SIM memory Entering text You need to enter text when composing a message adding a contact to your phonebook adding an appointment to your organiser or searching Your Terminal offers two types of text entry mode predictive and standard Using predictive text entry Predictive text mode allows you to use less keystrokes to type a word as it uses a built in dictionary as a time saving feature For example to type the word hello you would only use 5 keystrokes one for each letter of the word When you type h number 4 on the keypad a list appears on the screen It is not necessary to select the letter h as when you o gt BEAM type e number 3 the dictionary begins to narrow down the words that begin with he Key number 5 twice to type II then number 6 for the letter o This will result in the dictionary selecting the only known
77. sponsibility or liability to any person resulting from the use of the information in this user guide INMARSAT is a registered trademark of the International Mobile Satellite Organisation the Inmarsat LOGO is a registered trademark of Inmarsat IP Company Limited Both trademarks are licensed to Inmarsat Global Limited About BEAM Communications BEAM Communications a wholly owned subsidiary of World Reach Limited WRR listed on the Australian Stock Exchange is a world leader in design manufacture and distribution of specialised communications eguipment for the Inmarsat Satellite Network BEAM S commitment to be at the forefront has continued to increase its share of the global satellite communications market Its premium distribution network spans the world Recognized as a leading provider of satellite communication solutions BEAM specializes in Voice Data Tracking and customized solutions BEAM develops innovative products and services to meet market demands and niche applications BEAMS leading edge products are deployed in a wide range of vertical markets including Maritime Transport Government Defence Mining Construction Forestry Emergency Services Relief Aid Telemetry and Rural Telephony Supported by a dedicated team of professionals BEAM has developed solid relationships with its peers and network of distributors worldwide gt Remote Satellite Systems INTERNATIONAL TOLL FREE 1 888 989 8199 1455
78. ss Yes to confirm CG DerAM Advanced call features Advanced call features are controlled by the Inmarsat network To check or change these features the Terminal must be connected to the satellite with a signal strength of at least two bars Sending your caller ID Select Menu gt Settings gt Call settings gt Send my caller ID then select On Off or Set by network and press OK Set by network leaves it to the network to select whether Caller ID is displayed The default setting is Set by Network When Send my caller ID is on your caller ID will be displayed on the recipient s phone If this feature is switched off your caller ID will be hidden and Withheld displayed in its place Setting up call waiting Select Menu gt Settings gt Call settings gt Call waiting and select Activate There may be a short delay before the network responds Call waiting activated will appear when the setting has been enabled The Call waiting default setting is off From the Call waiting menu you can also select to Check status or Deactivate To use call waiting see Using call waiting on page 34 for more information Call barring An Terra 800 SIM card always uses an international number format or 00 and the country code 870 Call barring prevents the following call types from being made or received by your Terminal Outgoing calls bars all outgoing calls International calls bars all outgoing calls Internationa
79. ssive 1x 110 240V AC plug pack 1x 10 32V DC power cable 1x2m I O cable 1 x Wall mounting plate Mini USB cable Fuse kit LeoTRAK Online Sign Up card 00 0 0 0 a O O O User manual amp Quick Start Guide Falcon software is available for download from www beamcommunications com support terra800 Optional accessories The following optional accessories are available for your Terra 800 Passive antennas accessories Antenna cable kits for passive antennas ISD936 10m cable kit passive ISD937 20m cable kit passive ISD939 30m cable kit passive ISD940 40m cable kit passive ISD941 50m cable kit passive See your service provider for pricing and availability of these guality BEAM accessories BEAM Terra 800 Installation amp User Manual Additional information For the latest in supporting software and documentation for the Terra 800 terminal please visit www beamcommunications com support terra800 Terra 800 Terminal support Inmarsat s IsatPhone Link service For further information on these services visit www inmarsat com Other resources available online Advanced configuration in built to Falcon Ouick Start Guide amp manual Antenna installation guide Terra 800 firmware upgrade if reguired IMPORTANT Please read the following information carefully before installing and using the Terra 800 Failing to follow instructions may compromise the safety of
80. tion keys to make your selection The default setting is on Eight speed dial slots are available from 2 9 Speed dial 1 is reserved for voicemail From the main screen press and hold down for a few seconds the number key that you would like to associate with a contact If the number is not yet assigned a pop up will ask if you wish to assign a contact to the key Select Yes and a list of Phonebook contacts is displayed Use the navigation keys to highlight the contact and then the contact s details Press OK to save your selection 36 Alternatively select Contacts gt Phonebook Use the navigation keys to highlight the contact name press the centre selection key to open or select Options gt Open Highlight the number to which you would like to assign the speed dial eg Mobile Select Options and select Assign speed dial Highlight a speed dial slot marked Unassigned press the centre selection key to assign the phone number to that speed dial slot To remove speed dial follow the instructions above and select Remove speed dial To speed dial hold down the appropriate number of the keypad for a few seconds and the Terminal will automatically dial the number Setting any key answer Select Menu gt Settings gt Call settings gt Any key answer and select On The default setting is off When activated press any key to answer a call Deleting all call logs Select Menu gt Call Log Select Options gt Clear all Pre
81. to vary intensity Mode will automatically exit 5 seconds after the last button press A short double beep will sound when exiting change mode Setting up keypad lock The keypad lock disables the keypad and prevents accidental dialling When activated the Terminal will respond to the green and red keys to answer or reject call Select Menu gt Settings gt Security select Automatic keypad lock and then select the duration before the keypad is locked Deactivate the automatic keypad lock using the same menu To lock the keypad ensure the main screen is displayed press the centre selection key followed by the key within 3 seconds The keypad locked icon is displayed on the status bar To unlock the keypad press the centre selection key followed by the key on the keypad within 3 seconds Setting up phone lock Phone lock protects your terminal against unauthorised use Select Menu gt Settings gt Security and select Phone lock Specify the idle period from 30 seconds to 30 minutes after which time the Terra 800 will automatically lock You will be prompted to Enter phone lock code To unlock the Terminal enter the code when prompted The default admin code is 123456 See Setting up the admin code on page 55 The new setting will be accepted when the code is accepted BEAM Terra 800 Installation 8 User Manual Reset all settings Select Menu gt Settings gt Reset settings You will be prompted for the
82. ute the uplink microphone audio on the privacy handset and or internal handsfree microphone 1 During a call press the mute button on the front of the Terra 800 a RED LED will illuminate the mute button to confirm that the uplink audio is muted 2 To exit the mute mode press the mute button once RJ11 POTS phone use Mobile originating 1 Lift the RJ11 POTS phone handset OFF HOOK and listen for the dial tone The call LED will flash GREEN to indicate the RJ11 POTS is in use 2 Dial using the full country codes on the RJ11 POTS telephone keypad 3 Once the call is connected the POTS status LED will flash to indicate a call is in progress 4 Place the RJ11 POTS phone handset ON HOOK to terminate the call Mobile terminating 1 The RJ11 POTS phone will sound its ringer 2 Lift the RJ11 POTS phone handset OFF HOOK to answer the call A NOTE default operation For mobile terminated calls the call will remain active for 90 seconds even if the RJ11 POTS phone is placed ON HOOK To end the call immediately the other calling party must hang up ON HOOK the call BEAM Terra 800 Installation amp User Manual Data use Ensure that you have installed the BEAM USB driver see section Configuration Settings shown on page 26 The Terra 800 terminal allows for circuit switched data via the BEAM USB data port that is presented when plugged into your PC Follow the normal procedures
83. vigation keys or enter the first letter ofthe name in the search field The matching contacts will be listed Highlight the name and press the green key See Phonebook contacts and organiser on page 46 for more information CG DerAM Re dialling a number Press the green key select from the list of previously dialled numbers using the navigation keys and press the green key to start the call Your terminal stores 30 dialled numbers Alternatively select Menu gt Call log gt Dialled calls select the person you wish to call and press the green key Re dialling automatically To switch Auto re dial on or off select Menu gt Settings gt Call settings gt Auto re dial and make your selection The default setting is off When activated if your call did not complete your terminal displays Retry and the reason why the connection was unsuccessful Press Select to automatically re dial the number three times until the call is answered If you press any key or receive a call during this time re dialling is interrupted If the re dial is successful the terminal beeps then rings Select Close ifyou do not want to retry Receiving a call To receive a call press the green key to accept the call or press the red key to reject it You will see Call from followed by either the name of the caller if listed in your Phonebook or SIM contacts the calling number or Withheld Declining a call Press the red key The call is disc
84. word with these sequential letters ie hello If the dictionary has a number of options for the same keystrokes it will present a list of words Use the down arrow to scroll to the word you require and press the centre selection key As always press the 0 key to create a space between words If the word you are typing is not in the dictionary Word not in dictionary appears Press OK and select Spell word type the word you want to enter and press Select The new word is now saved in your dictionary for future use You can change the text entry settings whilst composing a message Click and hold the key A pop up menu offers options to change the language text editing mode or to add a new word A NOTE To change the language of the dictionary used while composing a text message select Options gt Writing language Using standard non predictive text entry Standard text entry enables you to key text in manually letter by letter without the terminal suggesting the word you are attempting to type To enter text repeatedly press a number key 2 9 until the desired character appears For numbers hold the key down longer until the number appears To insert a space press the 0 key For symbols such as punctuation marks press the key and then use the navigation keys to select from the menu Press the key to change text editing and capitalisation To delete text place the cursor to the right of the character y
85. y with Info open use the centre selection and navigation keys to highlight and open Unread messages Incoming text messages accommodate the full 10 concatenations However incoming messages from emails are restricted to approximately 160 Latin and 74 non Latin characters If the sender exceeds this limit the message will be truncated upon receipt Viewing your received messages Inbox lists the last 20 messages received including message status read or unread the sender s name or number the first words of the message and the date received Use the up and down navigation keys to highlight a message and press the centre selection key or select Options gt Open Replying to sender Open the message and select Options gt Reply A new blank message will be displayed and the To field will automatically be completed Forwarding a message Open the message and select Options gt Forward gt Text message or Email message The message is displayed with the cursor flashing in the empty To field Enter the recipient s number or to add a contact from the phonebook press Options gt Add recipient When the To field is completed select Options gt Send A pop up confirms that the message has been sent The sent message is stored in the Sent list Calling a number from a received message Open the message and press the green key or select Options gt Call After the number has been called the message is considered read and re

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