TG2480H - Support Technique AURES
Contents
1. The device prints a SETUP report CUSTEM userManual TG2480H 25 5 CONFIGURATION Feed PUSH Enter setup Feed FAST PUSH skip seiup Baud Raaen 115200 bps Proceed with the configuration by using the keys according to the functions printed on paper see par 2 3 For description and values of setup parameters see the following paragraphs NOTE During power up if the FEED key is held down the printer enters the auto test routine and prints out the setup report The printer will remain in standby in Hexadecimal dump mode see following paragraphs until another key is pressed or characters are received through the printer communication port When the FEED key is pressed the printer enters parameter configuration When the FEED key is pressed shortly the printer exits setup and terminates the Hexadecimal dump function 5 2 Setup report 5 CONFIGURATION The following figure shows the setup report of the printer The shown values for parameters are sample values for the list and the description of printer parameters see the following paragraphs PRINTER NAME and FIRMWARE RELEASE see chapter 11 PRINTER STATUS see paragraph 5 3 PRINTER PARAMETERS see paragraph 5 4 KEYS FUNCTIONS see paragraph 2 32. 0 75V 1 50V 2 25V 1 00V 1 75V 2 50V 1 25V 2 00V 2 75V NOTE If the Notch Alignment parameter is disabled this parameter is not printed Notch Distance is the minimum distance in mm between the upper edge of ticket and the notch The numeric value of the distance is made up with the following three parameters for the setting of three digits two for the integer part of the number and one for the decimal part Setting the digit for tens NOTCH DISTANCE mm x 10 0 1 Setting the digit for units NOTCH DISTANCE mm x 1 0 1 2 30 TG2480H Usermauai CUSTOM 5 CONFIGURATION Setting the digit for decimals 2 8 NOTCH DISTANCE mm x 1 9 0 Ny O NO UNA NOTE For example to set the notch distance to 10 mm modify the parameters as follows Notch Distance mm x 10 1 Notch Distance mm x 1 0 Notch Distance mm x 1 0 NOTE If the Notch Alignment parameter is disabled the parameters for the Notch Distance are not printed PRINT DENSITY Adjusting the printing density 50 12 25 37 0 37 25 12 50 CUSTEM userManual TG2480H 31 5 CONFIGURATION 5 5 Hexadecimal dump This function is used to diagnose the characters received through the communication port the characters are printed out both as hexadecimal codes and ASCII codes Once the self test routine has finished the printer enters Hexadecimal Dump mode The printer remains in standby until a key is pre
3. wo I RI RE NI amp U U LI o UN 1NdLNO KO Pat MN pn 5 5 ER t 3 Low o a lt lt lt lt m 27 a n y Y 1 NANA n n n A amp KO re Rod Y E N 9 o 28 I Y Q O a AAN ANNNNANNNNANOANNN x o o 3 3 3 aa K NS NJ NA OR AA NE N A SNA A NRO INN a AA AAANAOANnNMNNNAMNNANMNNANAN aq oo o NS NS NA NA NS MN ALS NS A NL ND ND AS NT ND NY A EAR Er O RR a at AR Te PA al a Oo o wo vv SA NA NE KV U KU 11V UV KU nnnnnamananananann 1 lu h N NS NA NS NA NJ NINI ND EFF EI NVS NH NT ND An A AANARNNANNNNANNMANMNAN 3 a q 48 3 O Es al NA DNA NG KE ND RA NA NL NAONA NA NINA NS 3 0 30 Y y 32 0 45 CUSTEM User Manual TG2480H 45 7 SPECIFICATIONS 7 5 Paper specifications with notch alignment The following figure shows a sample paper with alignment notch placed on the non heat sensitive side of paper j m yg JJ 30 22 gt 35 F Bo YN U m 46 TG2480H Usermaval CUSTOM 7 SPECIFICATIONS 7 6 Standard character sets The printer has 3 fonts of varying width 11 15 and 20 cpi which may be accessed through programming or control characters Each of these fonts offers the following code tables PC437 PC850 PC860 PC863 PC865 PC858 PC866 VISCII PC437 CODE TABLE Usa Standard Europe 175 o a o o ms I CUSTEM User Manual TG2480H 47 7 SPECIFICATIONS PC850 CODE TABLE Multilingual Char Hex Dec 191 48 TG
4. 0 Noise level Emulations Drivers INTERFACES RS232 serial connector RJ45 USB connector MEMORY SPECIFICATIONS Flash memory Receive buffer Graphic memory PRINTER SPECIFICATIONS Resolution Printing method Head life 2 Print width Printing mode Printing format Character fonts TG2480H Character fonts TG2480H with chinese fonts Printable barcode Printing speed OP PAPER SPECIFICATIONS Type of paper Paper roll size Paper weight Recommended types of paper Paper thickness Paper end External roll diameter CUSTOM 7 SPECIFICATIONS Head temperature paper presence paper jam ticket withdrawal external near paper end 171 735 hours 63 dB ESC POS Windows XP VISTA 32 64bit Windows 7 32 64bit OPOS Linux from 1200 to 115200 bps USB 1 1 12 Mbit sec 1 Mbytes 2 Kbytes 2 logos 608 x 430 dots 203 DPI 8 dot mm Thermal fixed head 50 Km paper 80mm 76 mm Straight 180 Normal height width from 1 to 4 bold reverse underlined italic PC437 PC850 PC860 PC863 PC865 PC858 PC866 VISCII U D P PC437 PC850 PC860 PC863 PC865 PC858 GB2312 UPCA UPCE EAN13 EAN8 CODE39 ITF CODABAR CODE93 CODE 128 CODE32 Normal 100 mm sec High speed 130 mm sec Thermal rolls Heat sensitive side on outside of roll 80 mm 0 5 from 55 g m to 80 g m KANZAN KF50 or KP460 MITSUBISHI PG5075 or TL4000 63 um 0 5 um for 55 g m paper type 85 um 0 6 um for 8
5. EA O 64 11 TECHNICAL SERVICE ii E 65 6 TG2480H User Manual CUST M 1 INTRODUCTION 1 INTRODUCTION 1 1 Document structure This document includes the following chapters 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 CONFIGURATION description of the configuration parameters of the device 6 MAINTENANCE information for a correct periodic maintenance 7 SPECIFICATION technical specification for the device and its accessories 8 ACCESSORIES description and installation of the available accessories for the device 9 CONSUMABLES description and installation of the available consumables for the device 10 ALIGNMENT information required for managing the paper alignment 11 TECHNICAL SERVICE information required for contacting the technical service 1 2 Explanatory notes used in this manual NOTE Information or suggestions relative to the use of the printer ATTENTION Information required to guard against damaging the printer DANGER Information required to guard against operator injury or damage CUSTEM usermanul TG2480H 7 1 INTRODUCTION 8 TG2480H user Manual CUST M 2 DESCRIPTION 2 DESCRIPTION 2 1 Unpacking the printer Remove the printer from its carton being careful not to damage the packing material so that it may be re used if the pri
6. Gudea SEUS oia dadas 28 5 4 Printer parameters ee nennen Ena ae E MARA RAS aU Aa 29 5 5 Hexadecimal GUM Piiiissivsensdueeidetsdhavasaas beiaetecdiaassaetasines AS Gana edad h II pa asda asd added ner das ua AETA isa parada 32 6 MAINTENANCE sa 33 A NAO 33 6 2 Planning of Cleaning operations cios 34 6 3 CIOAMING ri A E A A A AA RL 35 6 4 Upgrade TinmWare ci 38 T SPECIF CAT ON S VE 41 1 1 Hardware Specifications icons caian aa a a Taaa E a ARANHA A MEIA 41 T2 Character SpecihicaONS xavi 43 1 3 Printer dImenSIONS as asanas sia ernennen een are a a 43 7 4 Power supply dimensions cod 964GE010000362 optional errar 45 7 5 Paper specifications with notch alignment arara rereaeena nana n nn nn nn nn rra EEEE nnee 46 TO Standard Character Sets u astra ea an rennen 47 8 CONSUMABLES AAA o ceenesvandceneceneateteeses cv ednevensudaanennd es san Nasa nda Ga Danas sis eaedeedacveeeneedienre 55 Q ACCESSORIES sisihina iania a Eara aa CER H RSRS ASAS sores sxceacavssvesansaeebedesseccasdsvncu saueueaacardentaascudeuneraesceeaeseexeeseses 57 WO ALIGNMENT PREREDESBERFFERERBAETEREPGESTREFEREFSPRFFEETFPEBERFELTESTEEENELPRFFUEFFEREEFERFEUE REPELTEEPDEFEECRTETERFERFEFOHFITLEETENTLECBECDEESERTERETSTEFFTEFFERR 59 TOA Enable Alignment us spas ceecces assets contac a ir 59 CUSTEM userManual TG2480H 5 TABLE OF CONTENTS 10 2 Calibration oi iaa 59 10 3 Alignmerit paramelersu ecnnan teen ungane 61 TO APIO A O Tea aa R
7. TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRIBED MODEL FAITHFULLY UNLESS OTHERWISE SPECIFIED THE INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow e Follow all indications and instructions given on the device e Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure that the device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer e Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Do not insert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual Make sure that there is an easily acces sible outlet with a capacity of no less than 15A in the
8. chapter 5 e by using the 1D E7 command for more details refer to the Commands Manual by driver facility tool CUSTEM userManual TG2480H 63 10 ALIGNMENT 10 4 Printing area It is important to well calibrate the height of the printing area of ticket according to the inter notch distance in order to print ticket containing only one notch and to not overlay printing to a notch that will make it useless for the next alignment The following figure shows an example of tickets with Notch Distance set to 0 Cutting line PRINTING AREA direction of paper feed X E y I To use all the notches on the card you must comply with the following equation L2 H A where L INTER NOTCH DISTANCE A NON PRINTABLE AREA 12mm H HEIGHT OF THE PRINTING AREA The height of the printing area H can be increased to make no progress on alignment D 0 but no further 64 TG2480H user Manual CUST M 11 TECHINCAL SERVICE 11 TECHNICAL SERVICE PRINTER SETUP PRINTER TYPE TG2480 H BOOT LOADER In case of failure contact the Technical Service by sending an e mail to support custom it detailing 1 Product code 2 Serial number CUT COUNTER POWER ON COUN 3 Hardware release PAPER PRINTED 4 115200 bps Firmware release as 115200 bp si Noe RxFull To get the necessary data proceed as follows Tue CR Died Normal oi PC437 Print a Setup report see pa
9. given the temperature of the head is given the number of cuts made is given the number of power ups made is given the number of centimetres of paper printed CUSTOM 5 4 Printer parameters 5 CONFIGURATION This printer allows the configuration of the parameters listed in the following table The parameters marked with the symbol are the default values Settings remain active even after the printer has been turned off and they are stored in non volatile memory BAUD RATE DATA LENGTH PARITY HANDSHAKING BUSY CONDITION AUTOFEED USB ADDRESS NUMBER PRINT MODE CUSTOM Communication speed of the serial interface 230400 38400 4800 115200 19200 2400 57600 9600 1200 NOTE Parameter valid only with serial interface Number of bit used for characters encoding 7 bits car 8 bits car NOTE Parameter valid only with serial interface Bit for the parity control of the serial interface None parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface Handshaking XON XOFF software handshaking Hardware hardware handshaking CTS RTS NOTE Parameter valid only with serial interface NOTE When the receive buffer is full if handshaking is set to XON XOFF the printer sends the XOFF 13 on the serial port When the receive buffer has cleared once again if handshaking is set to XON XOFF the printer sends the XON 11 on
10. vicinity of where the device is to be installed e Periodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM ENGINEERING S p A declines all responsibility for accidents or damage to persons or property occurring as a re sult of tampering structural or functional modifications unsuitable or incorrect in stallations environments not in keeping with the equipment s protection degree or with the required temperature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair work THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS Ce The device is in conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as itwas designed in conformity with the provisions laid down in the follow ing Standards EN 55022 Class B Limits and methods of measurements of radio disturbance characteristics of Information Technol ogy Equipment e EN 55024 In
11. 0 E M USER MANUAL 1G2480H Commands manual 77200000001 1 00 CUSTOM ENGINEERING S p A Str Berettine 2 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support custom it O 2012 CUSTOM ENGINEERING S p A Italy All rights reserved Total or partial reproduction of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the information contained in it has been carefully checked CUSTOM ENGI NEERING 8 p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub jectto continuous check and improvement CUSTOM ENGINEERING S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM ENGINEERING Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for infor mational purposes only and constitutes neither an endorsement nor a recom mendation CUSTOM ENGINEERING assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE USED AS AN ILLUSTRA
12. 0 g m paper type Not attached to roll core max 90 mm User Manual TG2480H 41 7 SPECIFICATIONS Internal roll core diameter 25 mm Core type Cardboard or plastic Minimum ticket length 110 mm CUTTER SPECIFICATIONS Cutting method Total Cutter reliability 1 000 000 cuts ELECTRICAL SPECIFICATIONS TG2480H Power supply 24 Vdc 10 alimentatore esterno opzionale Average 0 8A Stand by 0 05A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 964GE010000362 OPTIONAL Power supply voltage from 88Vac to 264Vac Frequency from 47Hz to 63Hz Current output 45A Power 100 W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES Control board 2 Respecting the regular schedule of cleaning for the device components 3 For further information refer to the command manual for managing chinese fonts 4 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on 7 SPECIFICATIONS 7 2 Character specifications ESC POS EMULATION Character set 3 Character density 11 cpi 15 cpi 20 cpi Number of columns 33 43 60 Chars sec 990 1290 1800 Lines sec 30 30 30 Characters L x H mm Normal 22x3 1 7x3 12x3 NOTE Referred to the default paper width 76mm 7 3 Printer dimensions 165 5 mm with paper holder support in vertical position Length 271 5 mm with
13. 2480H user Manual CUSTOM 7 SPECIFICATIONS PC860 CODE TABLE Portuguese gt N 143 O a Koj a CUSTEM User Manual TG2480H 49 7 SPECIFICATIONS PC863 CODE TABLE Canadian French Char Hex Dec 175 50 TG2480H user Manual CUST M 7 SPECIFICATIONS PC865 CODE TABLE Nordic gt 5 143 f aig Ex a CUSTEM User Manual TG2480H 51 7 SPECIFICATIONS PC858 CODE TABLE Euro symbol 173 oo o o si NOTE To print the Euro symbol the command sequence is 1B 74 13 D5 see Commands Manual 52 TG2480H user Manual CUST M 7 SPECIFICATIONS PC866 CODE TABLE Cyrillic I 8 143 A a Koj I a CUSTEM User Manual TG2480H 53 7 SPECIFICATIONS VISCII CODE TABLE Vietnamense standard code 15 54 TG2480H user Manual CUST M 8 CONSUMABLES 8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE 67300000000406 THERMAL PAPER ROLL width 80mm Y external 90mm N core 25mm 8 CONSUMABLES 56 TG2480H Usermavai CUSTOM 9 ACCESSORIES 9 ACCESSORIES The available accessories for the device are listed in the following table DESCRIPTION CODE 964GE010000362 POWER SUPPLY 24V 100W for technical specifications see the paragraph 7 1 USB cable A to B 1 8 mt
14. 6 MAINTENANCE 6 4 Upgrade firmware 7 Select the serial communication port ex COM1 WARNING During communication between PC al printer for the firmware update it is strictly forbidden ital ta Dr to disconnectthe communication cable or to remove F ee the power supply of the devices not to endanger the Ss Cancel proper functioning of the printer Selected port com Note The latest firmware of the printer is available in the download area of the web site www custom biz o File psw Note Install on the PC used for printer upgrading the CaTG2480H PSW UPGCEPRN software available in the download area of the web site www custom biz Beginpgrade SP Data flush status N UPDATE VIA SERIAL INTERFACE Upgrade status Port config Proceed as follows fieadptostat Communication port notit 1 Print the SETUP report see chapter 5 Switch OFF the printer 3 Connect the printer to the PC using a serial cable 8 Detecting and setting of the parameters necessary see paragraph 3 3 for serial communication are performed automatically 4 Switch ON the printer and then updating begins 5 Start the software UPGCEPRN 9 After afew minutes a message on the screen warns 6 Select the update file PSW location that the update is completed Firmware rel None Printer type None Hardware rel None Selected port None Med PSW Version None File cfo None File p
15. CUSTOM rel 2 00 TG2480 H printer PRINTER SETUP PRINTER TYPE BOOTLOADER BTL CODE FW CODE lt code gt HEAD VOLTAGE V 23 57 HEAD TEMP C 26 CUT COUNTER 1 POWERON COUNTER 1 PAPER PRINT cm 40 TG2480 H rel 2 14 lt code gt Baud R te ninia iia i Data Length PA ine OTTO Handshaking Busy Condition RxFull AU at ee CR Disabled USB Address N sviene 0 Print Mode aan Normal Code Table rrnnrnnnnnvnnnnvnnnnrrnnnnvnnnnrnnnnrnnn PC437 Chiars MON cito ta A 11 B 15 cpi Speed Quality Normal Print A o Jd q Ea RR 76mm N tch Allg Enabled Notch ThresH 0 0 seen 1 50V Notch Dist mm nenn 00 0 Print Density 0 19200 bps 8 bits chr None XON XOFF Feed PUSH Enter setup Feed FAST PUSH skip Setup User Manual TG2480H 27 5 CONFIGURATION 5 3 Printer status Printer operating status is indicated in the configuration print out in which next to the name of the components dis played the following information is given PRINTER TYPE BOOT LOADER BTL CODE FW CODE HEAD VOLTAGE HEAD TEMPERATURE CUT COUNTER POWER ON COUNTER PAPER PRINTED 28 TG2480H user Manual is given the device model is given the boot loader release are given the code of the firmware module are given the code of the firmware module is given the voltage of the head is
16. WRDATI USB MM AB 1 8 3 26500000000352 Serial cable RJ DB9F 1 5 mt EN CB9POLI PLUG8 03 Y CUSTOM userManual TG2480H 57 9 ACCESSORIES 58 TG2480H usermana CUSTOM 10 ALIGNMENT 10 ALIGNMENT The device is equipped with sensors that allow the use of paper with predetermined alignment in order to handle rolls of tickets with pre printed fields and a fixed length The notch alignment must be constituted by a black mark printed on paper see par 7 7 The alignment sensor mounted on the device is a reflection sensor this kind of sensor emits a band of light and detects the quantity of light reflected to it The presence of the notch is therefore detected by the amount of light that returns to the sensor considering that the light is reflected by the white paper and absorbed by the black mark The following paragraphs show how to correctly set the configuration parameters of device in order to assure the alignment 10 1 Enable alignment To guarantee the alignment it is necessary to enable the parameter Notch Alignment during the Setup procedure see chapter 5 10 2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper The device automatically performs the self calibration during the Setup procedure only if the Notch a
17. alignment The distance between the notch edge and the alignment point is defined as Notch Distance If the Notch Distance value is set to 0 the alignment point is set at the beginning of the notch alignment point notch front alignment point PRINTING DIRECTION positive values of Notch Distance The Notch Distance value can have a minimum value of Omm and a maximum of 12 9mm This maximum value is imposed by the mechanical distance between the notch sensor and the printing head CUSTEM User Manual TG2480H 61 10 ALIGNMENT The following figure shows a section of the device with the paper path and the distances in mm between the align ment sensors the printing head and the cutter cutting line Vi o an CUSTOM Print head Notch sensor 10 ALIGNMENT ESC POS EMULATION To define the alignment point you need to set the printer parameters that compose the numerical value of the Notch Distance parameter see par 5 4 For example to set a notch distance of 10 mm between the notch and the alignment point the parameters must be set on the following values Notch Distance mm x 10 Notch Distance mm x 1 0 Notch Distance mm x 1 0 The Notch Distance parameter may be modified as follows e during the Setup procedure of the device see
18. aw with the appropriate penalties The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy TABLE OF CONTENTS TABLE OF CONTENTS 1 INTRODUC FION EEE EEE A 7 1 1 Document Structure a A re ee nei 7 1 2 Explanatory notes used in this manual 4444sssnnnnennnnnnnnnnnnnennnnnnnnennnnnnnnnnnnnnnnnnnennnnnnnnennnnnnnnnnnnnnnnnnnnnn 7 2 DESCRIPTION EE 9 2 1 Unpacking the printer assis nee ne ana RARA dO GANA EL aaa DA AUD AO MANTA LA a pa 9 2 2 Printer components she rada iris 10 2 3 KOy TUNGHUONS A A A a tie 12 2 4 Status l d TlaShES miii er ie anime CEI a Alo da dad 14 S INSTALLATIO Nucoioi sea Br a sunnweuuanadanwccansuvadauseunnetecensnySenseenuannduasects 15 31 FASE Iii A AA AE A A AE aske 15 3 2 Positioning paper roll holder SUpport eimina a aa a Ea E aAa nn n rn nn nn nan aA aAA 16 39 CONNOCUONS sra adan ao Sb dadas era 17 O E DAR EaD TICO A aa 18 35 DN asi A A A A A A aid 20 4 OPERATION EE Ai 21 4 1 Open the printer sit ra criadas di A 21 4 2 Adjustment for paper roll holder support rreri isisa aara aeai aye ad aa a E ETa 22 SS aa an ieaie Aa AD 00 El ME Ca a dA Raa Mm aa ee 23 4 4 Ticket withdrawal Sensor aiii did dansa adam 24 5 CONFIGURATION AP E cada den desnanisascesenaniitade 25 DA Configuration Mode au ne an a krenket EEEE ENEE REE a E aT 25 5 2 DO LUP FODOR cationes Sd ed Sa a AD Ma 27 5 3 Printer status cia AA ani ia
19. ble for the following operating system OPERATING SYSTEM PEER Windows XP Windows VISTA 32 64bit Windows Windows 7 32 64bit OPOS Linux INSTALLATION PROCEDURE From the START menu press Enter and key in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver Follow the instruction get back on the README TXT file you can find it in the software package downloaded in advance All drivers can be found in the DOWNLOAD section of the web site www custom biz 20 TG2480H User Manual CUSTOM 4 OPERATION 4 OPERATION 4 1 Open the printer To open the printer proceed as follow Rotate the paper mouth unit to the maximum opening position In this position the paper mouth unit stay opened Widen the hooks that block the cutter unit and rotate the cutter unit up NOTE After each maintenance operation is recommended to check and remove possible scraps of paper 4 OPERATION 4 2 Adjustment for paper roll holder support To adjust the paper roll holder support proceed as follows Rotate the knob A to adjust the housing width for paper roll So it is possible to use paper width less than 80 mm as needed Rotate the lever B to adjust the sensor position for nearly paper end C Move the lever up to increase the reserve of paper move the lever down to decrease the reserve of paper 4 OPERATION 4 3 Paper roll insertion T
20. er or other liquids get inside the machine a ATTENTION h US i ES Do not touch the head heating line with bare Ren ne dieas Clean the dragging roller Do not perform any opera ai den Inside he printer by using a soft cloth moistened with isopropyl immediately after printing because the head and motor tend to become very Wide the blocking lever for cutter unit and rotate the cutter unit up 6 MAINTENANCE PAPER PATH Q Y A AD S ATTENTION h ATTENTION h Do not touch the head Do not use alcohol solvents or hard brushes Do not let heating line with bare water or other liquids get inside the machine hands or metal objects To remove paper scraps use tweezers or compressed air Do not perform any opera tion inside the printer immediately after printing because the head and motor tend to become very NS hot LER B Al nt ON Carefully clean the paper path by using compressed air Remove any scraps of paper and the accumulated paper dust on the printing roller and on the area around the sensors Wide the blocking lever for cutter unit and rotate the cutter unit up 36 TG2480H Usermanal CUSTOM 6 MAINTENANCE ATTENTION h Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine I I To clean the machine use pneumatic air or soft cloth custem userManal TG2480H 37
21. formation Technology Equipment Immunity characteristics Limits and methods of measurement EN 60950 Safety of information equip ment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products e Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans In accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes ofthe re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements e Unauthorised disposal of waste electrical and electronic equipment is punishable by l
22. he operating condition of the device POWER UP a FEED a FEED Hold down KN LA KN So i printing i l printing i SETUP report i FONT TEST i Since FEED PRINT FEED Hold we Fast push l skip the i enter the enterthe SETUPMODE MODE I SETUPMODE PRINT FEED PRINT FEED Fast push Hold down i modify l i next selected parameter parameter 2 DESCRIPTION a do PRINT FEED PRINT FEED Fast push Fast push Logos Advance the paper I printing l manual insertion 2 DESCRIPTION 2 4 Status led flashes The Status led indicates hardware status of device Given in the table below are the various led signals and the cor responding printer status STATUS LED s O GREEN GREEN s r RECOVERABLE ERROR l UNRECOVERABLE 0 OFF ON 1x 6x 7X 8x 10 x DESCRIPTION PRINTER OFF PRINTER ON NO ERROR RECEIVE DATA HEADING OVER TEMPERATURE PAPER END POWER SUPPLY VOLTAGE INCORRECT RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR COMMAND NOT RECOGNIZED COMMAND RECEPTION TIME OUT ROTATING COVER OPEN PAPER JAM NEAR PAPER END GREEN s r ERROR 14 TG2480H user Manual 11x CUTTER ERROR CUSTOM 3 INSTALLATION 3 INSTALLATION 3 1 Fastening The printer is provided with three fixing holes on the bottom of device see following figure To fasten the printer on a panel use th
23. lignment pa rameter is set to Enabled see chapter 5 When self calibration starts the device performs some paper feeds and then it prints the calibration result and the value of the PWM duty cicle of the alignment sensor driver so that it can be perform an optimal notch detection Autosetting Notch OK PWM Duty Cycle 45 The Autosetting Notch parameter indicates the result of the self calibration procedure OK will appear if it has been successful NOT OK will appear if the procedure has failed After the printing of the procedure result the device offers the execution of the function of paper characterization Characterize Paper and the change of the Notch Threshold parameter which represents the detection threshold of the notch Choosing the Yes value for the Characterize Paper parameter the device prints a graphic representation see fol lowing figures of the outgoing voltage of the alignment sensor expressed as a percentage and the Notch Threshold value This graphic representation is useful to set the most suitable value to assign to the Notch Threshold parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero CUSTEM userManual TG2480H 59 10 ALIGNMENT The following figure shows an example of paper with the non thermal paper printed with black marks the outgoing voltage is c
24. nd USB connectors are inserted communication port is USB CUSTOM userManal TG2480H 17 3 INSTALLATION 3 4 Pinout 2 y POWER SUPPLY Male Molex connector series 5569 vertical no 39 30 1020 1 24 Vdc GND ATTENTION Respect power supply polarity Note Power supply cable The following figure shows the connector pinout of the power supply cable for the device Molex female connector series 5557 no 39 01 3022 Power supply cable GND U ES 24 V 2 ua USB INTERFACE Female USB type B connector 374 1 USB ON in DO in out DO in out J1 GND SHIELD SHIELD 3 INSTALLATION RS232 SERIAL INTERFACE Female RJ45 connector 3 TX During transmission takes the value 0 and 1 depending on data RX During reception takes the value 0 and 1 depending on data RTS When 1 printer is ready to receive data Note Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3 Vdc and 15 Vdc and logic value 1 corresponds to a voltage level of between 3 Vdc and 15 Vdc Note TG2480H gt PC connection The following pictures show an example of connections between the printer and a personal computer using a 9 pin female serial connectors 10 1 GND 5 3 QM TO 3 16 px 1 E RTS E 6 O 6 70 7 80 8 9 PRINTER gt gt gt PC 3 INSTALLATION 3 5 Driver The drivers are availa
25. nter is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service 1 Installation instructions 4 Printer 2 Paper roll 5 Protection packing shell 3 Power supply cable 6 Box e Open the printer packaging Take out the paper roll Take out the user manual and the installation instructions Take out the power supply cable e Lift the protection packing shell and take out the printer Keep the box packing materials in the event the printer must be transported shipped in the future CUSTEM usermanul TG2480H 9 2 DESCRIPTION 2 2 Printer components EXTERNAL VIEWS 1 Near paper end sensor 11 Metal chassis 2 Paper roll holder support 12 Cutter group 3 Paper width adjustment 13 Print head 4 Near paper end sensor adjustment 14 Inspection door 5 Unblocking lever for cutter unit 15 Paper mouth 6 Rubbed roller manual feed 16 Ticket withdrawal sensor 7 Unblocking lever for rubbed roller 17 Status LED 8 PRINT key 18 Paper in 9 FEED key 19 Paper presence and notch sensor 10 Paper jam sensor 10 TG2480H UserMana CUSTOM 2 DESCRIPTION EXTERNAL CONNECTORS VIEW USB connector Power supply connector RS232 connector PN CUSTEM User Manual TG2480H 11 2 DESCRIPTION 2 3 Key functions The following figures show the functions of printer s keys according to t
26. o change the paper roll proceed as follows ATTENTION Make sure the cut is straight Insert the paper into the feed slot and wait for it to load automatically Note At every change of paper roll check inside the printer and remove any scraps of paper and accumulated dust see par 6 2 4 OPERATION 4 4 Ticket withdrawal sensor The printer is equipped with a paper dispense restriction device to prevent damage on the printing mechanism in case of ticket withdrawal before the printing is end This device is composed of an oscillating plane under the inspection door linked with a sensor When the user make a ticket withdrawal before the printing is end the ticket stretch causing the lowering of the oscil lating plane Ticket printing immediately stops and the printer perform the ticket cut 5 CONFIGURATION 5 CONFIGURATION 5 1 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the printer proceed as follows FEED KEY POWER SUPPLY TG2480 H printer rel 2 00 PRINTER SETUP PRINTER TYPE BOOT LOADER BTL CODE HEAD TEMP C CUT COUNTER POWER ON COUNT
27. onstant while passing the white paper between two notches and presents a peak at each black mark In this case the optimal value for the Notch Threshold parameter is placed about half of the peak NON THERMAL SIDE peak THERMAL SIDE Notch Threshold mm J FJF ct 7 555 AS The following figure shows an example of paper with the non thermal paper printed with black marks and other graph ics for example a barcode the outgoing voltage is constant while passing the white paper between two notches presents a peak at each black mark and presents some noise at each barcode In this case the optimal value for the Notch Threshold parameter is located about halfway between the peak value and the maximum value of the noise NON THERMAL SIDE peak Notch Threshold 60 TG2480H Usermavat CUSTOM 10 ALIGNMENT If the maximum value of noise read by the sensor is very close to the peak value it might be difficult to place the value of the Notch Threshold at an intermediate point In these cases it is mandatory that the portion of paper be tween the point of printing end and the front notch is completely white no graphics In this way the only next graphic detected by the sensor for alignment after the printing end will be the notch 10 3 Alignment parameters The alignment point is defined as the position inside the ticket to use for the notch
28. paper holder support in horizontal position 201 5 mm with paper holder support in lower position 191 5 mm with paper holder support in vertical position Height 102 mm with paper holder support in horizontal position 156 1 mm with paper holder support in lower position Width 130 mm Weight 1130 g NOTE Referred to model without paper roll 7 SPECIFICATIONS 2 3 o Q o o N N S y y Y A LO Y lg 271 5 p _ 291 5 gt max 90 ae A N S g a 33 25 4225 pa 26 44 TG2480H user Manual CUST M 7 SPECIFICATIONS 7 4 Power supply dimensions cod 964GE010000362 optional Length 159 mm Height 38 mm Width 95 mm 95 0
29. ragraphs 5 2 firmware release TG2480 H rel 2 00 Find the product label located behind the printer PRINTER SETUP PRINTER TYPE BOOT LOADER BTL CODE FW CODE HEAD VOLTAGE V The Setup report shows the firmware release E TG2480 H rel 2 14 lt code gt lt code gt 23 57 hardware release XXXXXX XXX XXXX XXXX XXXXXX XXX XXXX XXXX 0000000000000000000 serial number prodct code 14 digits supportQcustom it Customer Service Department Send an e mail to the Technical Service with the data collected CUSTEM userManual TG2480H 65 The label shows the product code serial number and hardware release UNI EN ISO 9001 CERTIFIED QUALITY SYSTEM M U R S T Ministry University TUV Research Scientific Technology Vw Authorized laboratory no 50846ZYZ CUSTOM ENGINEERING S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved wWwww custom biz Always Un Rev 2 00 Part Number 76200000001800
30. ree M3 screws Dimensions in mm ATTENTION During the integration of the device we strongly warn to keep an adeguate paper loop outlet underneath the presenter in order to allow the receipt being properly printed out 3 INSTALLATION 3 2 Positioning paper roll holder support The paper roll holder support position is adjustable on three different positions according to the requirements of use of the device P1 rear position P2 45 degrees low position P3 upper position ATTENTION Before fastening the paper roll holder support check the cable path near paper end sensor is correct Incorrect positions of the cable could cause damage on it Fix the roll holder to the printer using the two M4x6 screws supplied see following figures EE y o gt dos 3 INSTALLATION 3 3 Connections The following figure shows the possible connections for device COM t q E P o 3 e 5 GM ST he D 8 Ss S 9 EN D Q Os m mu O ES 1 So 5 Os o8 Q as q I O y O O mo O ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 a
31. ssed or characters are received through the communication port For example for every 8 charac ters received the hexadecimal and corresponding ASCII codes are printed out if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 12345678 90123456 789uisdf hkjsdhfh sdfkjhsd fsdfkhjw eioyuwge oriuweri ouweriou weriouwe riouwerh klsdfhks dfksdfhj sdfkj2sd fk2jshdf jklh 32 TG2480H user Manual CUSTOM 6 MAINTENANCE 6 MAINTENANCE 6 1 Paper jam In case of paper jam proceed as follow UN SEE PREVIOUS Y PARAGRAPHS Open the printer Rotate the rubbed roller clockwise to eject the paper 6 MAINTENANCE 6 2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life The following table shows the recom mended planning for the cleaning operations EVERY ROLL CHANGE Rollers Use isopropyl alcohol EVERY 5 ROLL CHANGES Paper path Use compressed air or tweezers EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth If you use the device in dusty environments you must reduce the intervals between the cleaning operations For specific procedures see the following pages 34 TG2480H User Manual CUST M 6 MAINTENANCE 6 3 Cleaning ROLLERS ISOPROPYL ALCOHOL ATTENTION Do not use alcohol solvents or hard brushes Do not let wat
32. sw A 10 Print a new SETUP report to verify the new firmware release see chapter 5 Begin upgrade Data flush status IN UPDATE VIA USB INTERFACE Upgrade status Port config No upgrade thread active Communication port not init ATTENTION Only duri ng the firmware update the connection between PC and printer must be direct without the use of wireless HUB ATTENTION Only during the firmware update do not connect or disconnect other USB devices NOTE For communication via USB you must install on PC the printer driver available in the download area of the web site www custom biz Proceed as follows 1 Print the SETUP report see chapter 5 2 Switch OFF the printer 38 TG2480H Usermavai CUSTOM 3 Connect the printer to the PC using a USB cable see paragraph 3 3 Switch ON the printer Start the software UPGCEPRN Select the update file PSW location DAR Begin Upgrade 7 Select item USB and then select the USB device among those proposed ex TG2480 H Select Printer CUSTOM TG2480 H CUSTOM VKP80I1 8 CUSTOM VKP80 CUSTOM 8 6 MAINTENANCE After a few minutes a message on the screen warns that the update is completed Print a new SETUP report to verify the new firmware release see chapter 5 User Manual TG2480H 39 6 MAINTENANCE 40 TG2480H usermana CUSTOM 7 SPECIFICATIONS 7 1 Hardware specifications GENERAL Sensors MTBF
33. the serial port Activation mode for Busy signal OffLine RXFull Busy signal is activated when the printer is both in OffLine status and the buffer is full RXFull Busy signal is activated when the buffer is full NOTE Parameter valid only with serial interface Setting of the Carriage Return character CR disabled Carriage Return disabled CR enabled Carriage Return enabled Numerical address code for the univocal identification of the USB device in case of more than a USB device connected with the same PC ge 4 8 1 5 9 2 6 3 7 Printing mode Normal enables printing in normal writing way Reverse enables printing rotated 180 degrees User Manual TG2480H 29 5 CONFIGURATION CODE TABLE CHARS INCH SPEED QUALITY PRINT WIDTH NOTCH ALIGNMENT NOTCH THRESHOLD NOTCH DISTANCE Character code table PC437 PC865 U D P PC858 PC850 PC866 PC860 VISCII PC863 NOTE This parameter is not printed in the version with simplified chinese font GB2312 Font selection A 11 cpi B 15 cpi A 15 cpi B 20 cpi NOTE CPI Characters Per Inch Setting of printing speed and printing quality Normal Low Width of printing area 52 mm 68 mm 56 mm 72 mm 60 mm 76 mm 64 mm 80 mm Management of the alignment notch Disabled the notch alignment is not performed Enabled the notch alignment is performed Threshold value for the recognition of the presence of notch by the notch sensor
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