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User`s manual - Vt.vtp

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1. shown below Plug the other end of the black telephone line cord 4 conductor into the wall jack Plug the large end of the power L1 L2 adapter into an electrical outlet not controlled by If you have DSL c high speed ae a wall switch service a DSL filter not included is required f Plug one end of the black telephone line cord 4 conductor into the jack labeled LINE 1 L1 L2 on the back of the telephone base Plug the small end of the power adapter into the power jack on the back of the Plug the other end of the telephone base coiled handset cord into the left side of the telephone base One end of the coiled telephone line cord has already been plugged into the handset Make sure it is Qa plugged in firmly NOTES e Use only the power adapter supplied with this product To order a replacement power adapter visit our website at www telephones att com or call 1 800 222 3111 in canada dia 1 866 288 4268 e The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet 6 Getting started Telephone installation Option 2 If you have two one line wall jacks install your telephone base as shown below Plug the other end of Plug the other end of the clear telephone the black telephone line cord 2 conductor line cord 4 conduct
2. 1 When the telephone is idle press MENU 2 Press A or Y to scroll to Answering sys Press ENTER 3 Press Aor W to scroll to Mailbox 1 or Mailbox 2 Press ENTER 4 Press Aor W to scroll to Record memo Press ENTER The system announces Record after the tone Press STOP when you are done After the tone speak towards the microphone 5 Press gt PLAY STOP when finished recording The system announces Recorded and then returns to the previous menu 56 Answering system operation Remote access A three digit security code is required to access the answering system remotely from any touch tone telephone The default code is 500 See Remote code on page 51 to change it To remotely access the answering system 1 Dial your telephone number from any touch tone telephone 2 When the system plays your announcement enter the three digit remote access code 3 Once you are in remote access mode enter one of the following commands If you do not press any keys after you enter the remote access code all new messages play If there are no new messages all old messages play command mn Sd 2 Play ony new messages 3 Delete the current message auring playback 33 Delete ai messages SCS 44 Juisten to the previous message during playback Os fe O O 6 Cr Stop 7 TS Record new announcement s 9 Semme SSCS SEC Turn the answering system on or off 4 Hang up or press 9 to end t
3. If you select On do the following a Press ENTER b Press the dialing keys 0 9 to enter a three digit code Press lt REPEAT or skip to move the cursor to the left or right Press DELETE to backspace and erase a digit c Press ENTER to save the digits OR If you select Off press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Message alert tone If you turn this feature on the telephone beeps every 10 seconds when there are new messages The tone stops when all new messages have been played 1 When the telephone is idle press MENU 2 Press A or Y to scroll to Answering sys Press ENTER 3 Press Aor Y to scroll to Mailbox 1 or Mailbox 2 to select a desired mailbox Press ENTER Press A or Y to scroll to Ans sys setup Press ENTER Press A or to scroll to Msg alert tone Press ENTER Press A or W to select On or Off Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Now f Q NOTE The answering system must be turned on for the message alert tone to function 52 Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages those left on its built in answering system and those left at your service provider s voicemail fees may apply Your telephone s built in answering system messages and voice
4. Press Aor W to select On or Off When the telephone is idle press MENU Press A or Y to scroll to Answering sys Press ENTER Press Aor Y to scroll to Mailbox 1 or Mailbox 2 to select a desired mailbox Press ENTER If you select On a Press ENTER b Press the dialing keys 0 9 to enter a three digit code Press REPEAT or skip to move the cursor to the left or right Press DELETE to backspace and erase a digit c Press ENTER to save the digits OR If you select Off press ENTER to save the setting The telephone plays a confirmation tone and returns to the previous menu Q NOTE The remote code must be different from the priority code 51 Answering system settings Answering system settings Priority code Priority calling allows a caller to enter a code during the outgoing announcement that plays a special tone so that you know who is calling To enable a priority call set the priority code to On and enter a three digit priority code 000 999 If you do not use this feature set the priority code to Off The default priority code is 999 To change the settings 1 When the telephone is idle press MENU 2 Press A or Y to scroll to Answering sys Press ENTER 3 Press Aor W to scroll to Mailbox 1 or Mailbox 2 to select the desired line Press ENTER 4 Press Aor Y to scroll to Ans sys setup Press ENTER 5 Press Aor to scroll to Priority code Press ENTER 6 Press Aor W to select On or Off
5. contact your telephone service provider charges might apply Test a working telephone at the telephone jack If another telephone has the same problem contact your telephone service provider charges might apply Your telephone line cord might be malfunctioning Try installing a new telephone line cord My calls cut in and out while I m using my corded handset If you are using the handset when this problem occurs try unplugging the coiled handset cord and firmly plugging it in the handset and telephone base again If you are using the headset try unplugging it and firmly plugging it in again If you are using the speakerphone eliminate any background noise Noise from a television radio or other appliances might cause the speakerphone to cut in and out To eliminate the background noise try pressing MUTE when you are not speaking Disconnect the telephone base from the telephone wall jack and plug in another corded telephone If calls are still not clear the problem is probably in the wiring or telephone service Contact your telephone service provider charges may apply 63 Appendix Troubleshooting If you subscribe to high speed Internet service DSL digital subscriber line through your telephone line s you must install a DSL filter between each telephone line cord and telephone wall jack see Telephone base installation on pages 6 7 The filter prevents noise and caller ID problems caused by DSL interference
6. e Press REPEAT or Skip to move the cursor to the left or right e Press pound key to add a space 4 Press ENTER to save the entry The screen shows the revised entry 37 Directory Directory operation Copying directory entries to speed dial memory To copy the directory entries up to 24 digits into the speed dial memory for easy dialing follow the steps 1 Display the desired entry in the directory see Reviewing directory entries on page 36 2 Press REPEAT or skiP to scroll to Copy to SpDial Press ENTER 3 Press a desired speed dial key OR Press LOWER then a desired speed dial key The telephone plays a confirmation tone and the screen displays Stored to speed dial 01 if you store the number in speed dial location 1 Dialing directory entries Follow the steps to dial an entry from the directory 1 Display the desired entry in the directory see Reviewing directory entries on page 36 2 Lift the handset or press SPEAKER 45 or HEADSET OR To dial the number using your preferred mode see Choose the preferred mode on page 19 e Press ENTER or DISP DIAL e Press LINE 1 or LINE 2 to override automatic line selection Deleting directory entries Follow the steps to delete an entry from the directory 1 Display the desired entry in the directory see Reviewing directory entries on page 36 2 Press REPEAT or skiP to scroll to Delete Press ENTER to delete the entry OR P
7. oR WN Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu 20 Menu setup Voicemail indicator settings Voicemail indicator If you subscribe to voicemail service offered by your telephone service provider this feature provides a visual indication when you have new voicemail messages on either line Voicemail displays and the corresponding line blinks on the screen to indicate there are new voicemail messages on that line Q NOTE This feature does not indicate new answering system messages recorded on your telephone answering system For more information about the difference between the answering system and voicemail see page 53 Clear voicemail indicator After you have listened to all new voicemail messages the indicators turn off automatically Use the clear voicemail feature when the telephone indicates that there is new voicemail when there is none for example when you have accessed your voicemail while away from home The clear voicemail feature only turns off the indicators it does not delete your voicemail messages As long as you have new voicemail messages your telephone service provider continues to send the signal that turns on the indicator To manually turn off the indicator follow the steps 1 When the telephone is idle press MENU 2 Press A or W to scroll to Voicemail Press ENTER 3 Press A or W to scroll to Clr voicemail Pr
8. 45 Speed dial Delete a number 34 Dial a number 33 Edit a number 33 Review a number 32 Store a number 32 Speed dial memory 31 Switching between lines 28 T Tabletop installation 9 11 Technical specifications 76 Telephone base installation 5 7 Temporary ringer silencing 24 Temporary tone dialing 28 Toll saver 50 Tone dialing 20 Troubleshooting 62 66 Two way recording 29 V Voicemail 53 Voicemail indicator 21 Voice prompts 46 Volume 15 27 55 W Wall installation 9 11 Warranty 74 75 Remote access wallet card The following wallet card lists the commands needed to control your answering system from any touch tone telephone Cut along dotted line pe Call your telephone number then enter i your three digit remote access code preset to 500 Action Remote command Play all Messages 1 Play new Messages 2 Delete the message 3 1 Delete all old messages 33 Repeat or G0 back sise 4 Listen to the previous MESSAGES s s s 44 Fold here i SHOP nisisiyi 5 Skip to the next Message ssessssesessesessococseeeerereeseseeee 6 Record new announcement T Record new announcement B ssessescsseseseeeseeeseeees 8 End the call 9 Turn the answering system on or off o ML17939 Two line corded telephone answering system with caller ID call waiting 2010 2015 Advanced American Telephones All Rights Reserved AT amp T and t
9. 58 Indicator Lights 58 Screen ICONS oean 58 Alert ton s snns 59 Screen display messages u 60 Troubleshooting ss sssesssssssssossssceeereeese 62 General product care 67 Important safety information 68 Safety information 68 Especially about corded telephones 68 For C UL compliance 69 Mesures de s curit IMPOrtANteS s 69 FCC and ACTA information 71 Part 15 of FCC rules was mans 13 Limited warranty 74 Technical specifications 76 Index IND OX icin AEE 17 Getting started Installation preparation You must install the power See pages 6 7 for easy adapter before using the instructions telephone If you subscribe to high speed Internet service DSL digital subscriber line through your telephone line you must install a DSL filter between each telephone line cord and telephone wall jack pages 6 and 7 The filter prevents noise and caller ID problems caused by DSL interference Please contact your DSL service provider for more information about DSL filters Your product may be shipped with a protective sticker covering the telephone base display remove it before use For customer service or product information visit our website at www telephones att com or call 1 800 222 3111 In Canada dial 1 866 288 4268 Avoid placing the telephone base too close to e Communication devices such as television sets VCRs or cordless telephon
10. ID information might not be available for every incoming call Callers may intentionally block their names and or telephone numbers Q NOTES e You can use this product with regular caller ID service or you can use this product s other features without subscribing to caller ID or combined caller ID with call waiting service e The format of telephone numbers displayed depends on the home and local area codes you set see Set home and local area codes on page 19 39 Caller ID About caller ID How caller ID history call log works The telephone stores caller ID information for the last 99 incoming calls Entries are stored in reverse chronological order The telephone deletes the oldest entry when the log is full to make room for new calls If you answer a call before the information appears on the screen it does not show in the caller ID history Review the caller ID history to determine who called return the call or copy the caller s name and number into your directory or speed dial memory LX XX Missed appears if there are new call history entries that have not been reviewed on that line X is the line number and XX is the number of missed calls Call log empty appears if there are no records in the call log The time and date of the call and the caller s name and telephone number are included in the display Caller ID information appears on the screen as the telephone rings until the caller hangs up or the call end
11. Insert the new directory card and replace the plastic cover 13 Menu setup Telephone settings Menu overview Use the menus to change the telephone settings 1 When the telephone is idle press MENU to enter the main menu 2 Press A or to scroll to the feature to be changed Press ENTER 3 Press A or W to scroll to the desired settings 4 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Press REPEAT to go back to the previous menu To exit without making changes press CANCEL OR Press and hold CANCEL to return to idle mode Q NOTE If no key is pressed within 30 seconds the telephone automatically returns to idle mode Menu structure Ringer volume Ringers Ringer melody LCD language LCD backlight Set date time Key tone Directory Scroll rate Call L Primary line aes tin Auto line sel Phone settings Call setti Auto speaker all settings A Preferred mode nswering sys Ix Set area code Choose annc Voicemail ANEA Repeat calls Play messages N B Dial mode N i nnc TORE Set annc A time Mailbox 1 Delete all old ere Mailbox 2 Record memo Answer ON OFF Call screening Ans sys setup of rings Clr voicemail Msg length L1 covm ON OFF REMOLEECUE L2 covm ON OFF Priority code Msg alert tone 14 Menu setup Telephone settings Ringer volume You can set the ringer volume level 1 6 or turn the ringer off When the ringer
12. Y to scroll to Phone settings Press ENTER 3 Press A or Y to scroll to Key tone Press ENTER 4 Press Aor W to select On or Off 5 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Scroll rate Use this feature to set the scroll rate when you press and hold Aor W to scroll through entries in the directory or call history 1 When the telephone is idle press MENU 2 Press Aor W to scroll to Phone settings Press ENTER 3 Press Aor W to scroll to Scroll rate Press ENTER 4 Press Aor W to select Slow Medium or Fast 5 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu 17 Menu setup Call settings Set the primary line Use this feature to select the default telephone line to be used when you make calls The primary line is set to Line 1 by default 1 When the telephone is idle press MENU Press Aor W to scroll to Call settings Press ENTER Press Aor W to scroll to Primary line Press ENTER Press Aor Y to select Line 1 or Line 2 oR WN Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Turn automatic line selection on or off When Auto line sel is turned on and both telephone lines are connected the telephone automatically selects the first available line to use when making a call The Auto line sel feature is set t
13. and you receive another call the second caller can leave a voicemail message Some voicemail providers may program the delay before answering calls in seconds instead of rings In this case allow six seconds per ring when determining the appropriate setting To learn how to program your voicemail settings contact your telephone service provider 53 Answering system operation Answering system operation Message capacity The answering system of each line can record and store up to 99 messages The recording time of each message depends on the message length you set see Incoming message length on page 51 The total storage capacity of each line for the announcement messages memos or two way recording is approximately 12 minutes The actual recording time depends on individual message characteristics Messages remain available for replay until you delete them Answering system new message indication The B PLAY STOP indicator flashes and o shows on the screen when there are new messages memos or conversation recordings in the mailboxes When the new message alert tone is turned on see Message alert tone on page 52 the telephone beeps every 10 seconds when there are unheard messages Press any key to temporarily silence the message alert tone The next incoming message beeps normally Call screening If the answering system and call screening are on see Call screening on page 50 you hear the announcement and the incomi
14. directory entries on page 36 to enter the directory 2 When in the directory press the dialing keys to start a name search The directory shows the first name beginning with the first letter on the dialing key if there is one 3 To see other names starting with the letters on the same dialing key keep pressing the key The names appear in alphabetical order For example if you have the names Jennifer Jessie Kevin and Linda in your directory If you press 5 JKL once you see Jennifer If you press 5 JKL twice you see Jessie If you press 5 JKL three times you see Kevin If you press 5 JKL four times you see Linda If you press 5 JKL five times you see Jennifer again Q NOTE If there is no name matching the first letter of the key you press the directory shows a name matching the following letters of that key Editing directory entries Follow the steps to modify the directory entries 1 Display the desired entry in the directory see Reviewing directory entries on page 36 2 Press REPEAT or sKkip to scroll to Edit Press ENTER Press the dialing keys to edit the number e Press DELETE to backspace and delete a digit e Press lt REPEAT or gt sKIP to move the cursor to the left or right e Press PAUSE to insert a two second dialing pause P appears on the screen 3 Press ENTER to move on to edit the name Use the dialing keys to edit e Press DELETE to backspace and delete a characte
15. down the switch hook on the telephone base then slide the handset tab upwards to remove it from the slot Rotate the handset tab 180 degrees then push the handset tab down into the slot until it locks into position Switch hook 3 Follow the steps in Telephone base installation on pages 5 7 to install your telephone for tabletop use 12 Getting started Optional headset You can use this telephone hands free when you install any industry standard 2 5mm corded telephone headset purchased separately The telephone plays an error tone if you press HEADSET when a headset is not plugged into the headset jack For best results use an AT amp T 2 5mm headset To order an AT amp T 2 5mm headset visit our website at www telephones att com or call 1 800 222 3111 In Canada dial 1 866 288 4268 Plug a 2 5mm headset into the jack on the right side of the telephone base beneath the small rubber flap Directory card Use the directory card to record the names of the speed dial numbers you stored To write names on the directory card 1 Remove the clear plastic cover by inserting the tip of a small item such as a paper clip into the hole at the top edge of the cover 2 Pull out the directory card 3 Write the information on the directory card 4 Replace the directory card and the plastic cover To change the directory card 1 Follow Steps 1 and 2 as mentioned above to remove the old directory card 2
16. is off Ringer muted appears on the screen 1 When the telephone is idle press MENU Press A or to scroll to Phone settings Press ENTER Press A or Y to scroll to Ringers Press ENTER Press A or Y to scroll to Ringer volume Press ENTER oR WN Press A or Y to select the desired line Line 1 Line 2 or Lines 1 amp 2 Press ENTER 6 Press A VW VOL or VOL to adjust the ringer volume for the selected line 7 Press ENTER to save your setting The telephone plays a confirmation tone and returns to the previous menu NOTES e Pressing VOL or VOL when the telephone is idle adjusts the ringer volume for both lines e Ifthe ringer for one or both lines is muted for the corresponding line or both lines flashes on the screen when the telephone is idle or there is an incoming call Ringer melody Use this feature to choose one of the 10 ringer melodies for incoming calls You can choose different ringer melodies for each line or the same ringer melody for both lines 1 When the telephone is idle press MENU Press A or to scroll to Phone settings Press ENTER Press A or Y to scroll to Ringers Press ENTER Press Aor V to scroll to Ringer melody Press ENTER oR WN Press Aor Y to select the desired line Line 1 Line 2 or Lines 1 amp 2 Press ENTER 6 Press A or Y to select the desired ringer melody The telephone plays each ringer melody as you scroll through the choices 7
17. on the directory card using the white spaces for the first nine speed dial locations and the gray spaces for the lower nine speed dial locations see Directory card on page 13 If you need to replace your directory card see Directory card on page 13 Speed dial keys Nine speed dial locations 1 9 white Nine speed dial locations 10 18 gray LOWER key 31 Speed dial Speed dial operation Storing a number in a speed dial location Use the following steps to store a telephone number in the desired speed dial memory location 1 When the telephone is idle press MENU 2 Press Aor W to scroll to Speed dial Press ENTER 3 Press Aor Y to scroll to Program Press ENTER 4 Use the dialing keys to enter the telephone number up to 24 digits e Press REPEAT or Skip to move the cursor to the left or right e Press DELETE to backspace and delete a digit e Press PAUSE to insert a two second dialing pause P appears on the screen 5 Press the desired speed dial key OR Press LOWER then press the desired speed dial key The telephone plays a confirmation tone and the screen displays Stored to speed dial 01 if you store the number in speed dial location 1 O NOTE If the speed dial memory location you selected is occupied the new telephone number replaces the old one Take caution not to replace entries you do not wish to delete Reviewing a speed dial number If Auto speaker is turned on see Turn auto speak
18. service provider If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC Your telephone service provider may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product The telephone service provider is required to notify you if such changes are planned Hearing aid compatibility If this product is equipped with a corded or cordless handset it is hearing aid compatible T1 Appendix FCC and ACTA information 6 Programming testing of emergency numbers If this product has memory dialing locations you may choose to store police fire department and emergency medical service telephone numbers in these locations If you do please keep three things in mind a We recommend that you also write the telephone number on the directory card if applicable so that you can still dial the emergency number manually if the memory dialing feature doesn t work b This feature is provided only as a convenience and the manufacturer assumes no responsibility for customer relia
19. the event of a power failure Please refer to Optional backup battery installation on page 4 in this user s manual e Disconnect the telephone base from the telephone wall jack and plug in a working telephone If that telephone does not work the problem is probably in the wiring or the telephone service Call your telephone service provider The display shows LX NO LINE I cannot get a dial tone e Try all the suggestions as mentioned above e Make sure you plug the handset cord securely and firmly into the handset jack on the telephone base and the corded handset e Make sure HOLD is not pressed e If there is no dial tone when the HEADSET key is pressed make sure a corded headset is firmly connected in the headset jack e If you are only using one telephone line make sure to set it as the primary line see Set the primary line on page 18 e If the previous suggestions do not work disconnect the telephone line cord from your telephone and connect the telephone line cord to another telephone e If there is no dial tone on that other telephone either your telephone line cord may be defective Install a new telephone line cord e If changing the telephone line cord does not help the wall jack or the wiring to this wall jack may be defective Try using a different wall jack in your home to connect your ML17939 telephone or contact your telephone service provider charges may apply I cannot dial out e Try all the sugge
20. 0 Voicemail indicator settings 21 Voicemail indicator esses 21 Clear voicemail indicator 21 Turn COVM central office voicemail on or off 22 Telephone operation Basic Op rations 23 Making answering or ending GAUL sas 23 On hook dialing predialing 24 Clearspeak dial in base speakerphone 24 Switching between the handset headset and speakerphone 24 Temporary ringer silencing 24 PROG ssc nn er 25 Auto EdiAl isnin 26 Options while on Calls eee 27 Volume controls 27 Flash call waiting 27 M T ER 27 ROl eceso 27 Temporary tone dialing 28 Switching between lines 28 Conference calls 28 TWO WAY recording 29 1 prs Vi alae r U1 ae iameemetemmetecreerer crete eee etarenar 30 Speed dial Speed dial memory overview 31 Speed dial operation sees 32 Storing a number in a speed dial LOCATION reiner 32 Reviewing a speed dial number 32 Editing a speed dial numbev 33 Dialing a speed dial number 33 Deleting a speed dial number 34 Directory Directory overview 35 Directory memory capacity 35 Character Chart 35 Directory operation 36 Creating a directory entry 36 Reviewing directory entries 3 Searching by name Editing directory entries Copying directory entries to speed dial memory 38 Dialing directory entrie
21. 4 conductor Plug one end of the black telephone line cord into the jack labeled LINE 1 L1 L2 on the back of the telephone base Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch If you have DSL high speed Internet service a DSL filter not included is required Option 2 If you have two separate one line wall jacks use both telephone line cords Plug one end of the clear telephone line cord into the jack labeled LINE 1 L1 L2 on the back of the telephone base Plug one end of the black telephone line cord into the jack labeled LINE 2 Plug the other end of the clear telephone line cord and the other end of the black telephone line cord into the wall jacks If you have DSL high speed Internet service a DSL filter not included is required 10 Getting started Installation options 5 Wrap the telephone line cord as shown below Mount the telephone on the mounting plate until it is held securely into position Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch Wall to tabletop installation To return the telephone base from wall installation to tabletop position 1 Unwrap the telephone line cord Remove the telephone base from the wall Unplug the telephone line cord from the telephone wall jack and the power adapter cord from the electrical outlet Getting started Installation options 2 Hold
22. 5 HEADSET Press to activate the headset when a corded headset is connected page 23 MUTE During a call press to mute the microphone page 27 When a call is ringing press to mute the ringer page 24 During a call press to answer an incoming call when you receive a call waiting alert page 27 PAUSE Press to insert a two second dialing pause in a number stored in the directory or speed dial memory pages 36 and 32 DISP DIAL Press to dial the number currently displayed page 24 SPEAKER 4 Press to turn the base speakerphone on or off page 23 LOWER Press to enter the lower locations of the speed dial keys page 32 Speed dial keys Press to dial or review a stored speed dial number when the telephone is not in use pages 32 and 33 Getting started Optional backup battery installation Install three AA alkaline batteries purchased separately to use this telephone in the event of a power failure If power fails with working batteries installed all functions work properly except for the display illumination If power fails and no batteries are installed you can make or answer calls on line 1 using only the handset Last number redial and speed dialing are also supported but the screen display will be dimmer than usual Install the batteries as shown below 1 Press the tab and pull to remove the battery compartment cover Insert three AA alkaline batter
23. F To make a three way conference call 1 Make or answer a call 2 Press HOLD to put the call on hold Press the other LINE button to establish a new call or answer an incoming call 3 Press CONF to begin a three party conference call The screen displays Lines 1 and 2 in conference If one caller hangs up during a conference call a tone will play Press the LINE button of the remaining call to disconnect the other line and stop the tone To place a conference call on hold 1 While on a conference call press HOLD to hold both lines 2 Press CONF to release hold and continue the conference call To talk privately with one caller 1 Press HOLD to hold both lines Press the desired LINE button for the caller you want to speak with 2 When you want to continue the conference call press CONF 28 Telephone operation Options while on calls To drop one line e Press the LINE button for the caller you want to speak With The other call is disconnected automatically OR 1 Press MENU 2 Press Aor V to scroll to End Line 1 or End Line 2 3 Press ENTER to end the selected line To end a conference call e Place the handset on the telephone base to hang up or press SPEAKER or HEADSET OR 1 Press MENU 2 Press Aor W to scroll to End Conference 3 Press ENTER to end the conference call Two way recording Use this feature to record two way telephone conversations during a call Th
24. Please contact your DSL service provider for more information about DSL filters My caller ID isn t working Caller ID is a subscription service You must subscribe to this service from your telephone service provider for this feature to work on your telephone base The caller must be calling from an area that supports caller ID Both your and your caller s telephone service provider must use caller ID compatible equipment If you subscribe to high speed Internet service DSL digital subscriber line through your telephone line s you must install a DSL filter between each telephone line cord and telephone wall jack see Telephone base installation on pages 6 7 The filter prevents noise and caller ID problems resulting from DSL interference Please contact your DSL service provider for more information about DSL filters System does not receive caller ID when on a call Make sure you subscribe to caller ID with call waiting features from your telephone service provider Caller ID feature works only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment The answering system records incomplete messages The recording time of each message depends on the message length you set see Incoming message length on page 51 If a caller leaves a very long message part of it may be lost when the system disconnects the call after the preset message recording time I
25. Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Q NOTE If you turn off the ringer volume you do not hear the ringer melody samples 15 Menu setup Telephone settings LCD language Use this feature to change the display language that is used in all menus and screens This telephone uses English for display by default 1 When the telephone is idle press MENU Press A or to scroll to Phone settings Press ENTER Press A or W to scroll to LCD language Press ENTER Press A or Y to select English Fran ais or Espa ol oR WN Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu LCD backlight Use this feature to turn the LCD backlight on or off 1 When the telephone is idle press MENU 2 Press A or Y to scroll to Phone settings Press ENTER 3 Press A or to scroll to LCD backlight Press ENTER 4 Press Aor W to select On or Off 5 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Date and time The telephone plays the date and time that a message was received by the answering system If you subscribe to a caller ID service provided by your telephone service provider the date and time are set automatically with each incoming call The year must be set so that the day of the week can be calculated from the caller ID in
26. User s manual ML17939 Two line corded telephone answering system with caller ID call waiting Congratulations on purchasing your new AT amp T product Before using this AT amp T product please read Important safety information on page 68 of this user s manual Please thoroughly read the user s manual for all the feature operations and troubleshooting information you need to install and operate your new AT amp T product You can also visit our website at www telephones att com or call 1 800 222 3111 In Canada dial 1 866 288 4268 Model number ML17939 Type Two line corded telephone answering system with caller ID call waiting Serial number Purchase date Place of purchase Both the model and serial numbers of your AT amp T product can be found on the bottom of the telephone base Telephones identified with this logo have reduced noise and interference when used with most T coil equipped hearing aids and cochlear implants The TIA 1083 Compliant Logo is a trademark of the Telecommunications Industry Association Used under license TIA 1083 Clearspeak is a registered trademark of Advanced American Telephones 2010 2015 Advanced American Telephones All Rights Reserved AT amp T and the AT amp T logo are trademarks of AT amp T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China Parts checklist Your telephone package contains the following
27. al order After the last message you hear End of messages If the system has less than three minutes of recording time left you hear Less than three minutes to record When the answering system has no recording time left it announces Memory is full To listen to messages 1 Press gt PLAY stop LINE 1 LINE 2 to listen to the messages The system announces the number of messages then begins the playback 2 Press m PLAY STOP LINE 1 LINE 2 to end the message playback You can also play the messages in the menu by following the steps mentioned below 1 When the telephone is idle press MENU 2 Press Aor Y to scroll to Answering sys Press ENTER 3 Press Aor W to scroll to Mailbox 1 or Mailbox 2 Press ENTER 4 Press Aor Y to scroll to Play messages Press ENTER then the system announces the number of old messages and new messages 5 Press Aor W to scroll to Play old msgs or Play new msgs Press ENTER to play the messages Options during playback When a message is playing you can adjust the playback volume skip repeat or delete the message When a message is playing e Press VOL or VOL to adjust the speaker volume e Press SKIP to skip to the next message e Press REPEAT to repeat the message currently playing Press REPEAT twice to listen to the previous message e Press DELETE to delete the current message The system announces Message deleted and advances to the next
28. al the number using your preferred mode see Choose the preferred mode on page 19 e Press DISP DIAL e Press LINE 1 or LINE 2 to override automatic line selection Clearspeak dial in base speakerphone During a call press SPEAKER 45 then hang up the handset This allows you to use the telephone hands free and lets more people participate in the conversation Switching between the handset headset and speakerphone To switch from the handset to speakerphone While you are on a call using the handset press SPEAKER 4 then hang up the handset To switch from the handset to headset While you are on a call using the handset press HEADSET make sure a headset is firmly plugged in then hang up the handset To switch from the speakerphone to handset While you are on a call using the speakerphone lift the handset To switch from the speakerphone to headset While you are on a call using the speakerphone press HEADSET make sure a headset is firmly plugged in To switch from the headset to speakerphone While you are on a call using the headset press SPEAKER 4 To switch from the headset to handset While you are on a call using the headset lift the handset Temporary ringer silencing When the telephone is ringing press MUTE to temporarily silence the ringing line Ringer muted and A display on the screen for that line This turns off the ringer without disconnecting the call The next incoming call rings normally C
29. all history see Reviewing call history on page 41 press Aor Y to scroll to the desired entry up to 24 digits 2 Press REPEAT or skiP to scroll to Copy to SpDial OR If you need to add or remove the area code or a 1 at the beginning of the number do the following a Press pound key repeatedly to scroll through the various dialing formats area code seven digit number 1 area code seven digit number seven digit number or 1 seven digit number b Press REPEAT or skip to scroll to Copy to SpDial 3 Press ENTER The screen displays Press speed dial key 4 Press a desired speed dial key OR Press LOWER then press a desired speed dial key to store the entry The telephone plays a confirmation tone and the screen displays Stored to speed dial 01 if you store the number in speed dial location 1 Q NOTE If the speed dial location you selected is occupied the new telephone number replaces the old one Take caution not to replace entries you do not wish to delete 44 Caller ID Reasons for missing caller ID information The caller prefers not to show the name The caller prefers not to show the telephone number The caller prefers not to show the name and telephone number The telephone service provider cannot determine the caller s name The telephone service provider cannot determine the caller s telephone number The telephone service provider cannot determine the caller s
30. anufacturer of this AT amp T branded product warrants to the holder of a valid proof of purchase CONSUMER or you that the product and all accessories provided in the sales package PRODUCT are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the PRODUCT operating instructions This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada 2 What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period materially defective PRODUCT During the limited warranty period the manufacturer s authorized service representative repairs or replaces at the manufacturer s option without charge a materially defective PRODUCT If the manufacturer repairs the PRODUCT they may use new or refurbished replacement parts If the manufacturer chooses to replace the PRODUCT they may replace it with a new or refurbished PRODUCT of the same or similar design The manufacturer retains the defective parts modules or equipment Repair or replacement of the PRODUCT at the manufacturer s option is your exclusive remedy The manufacturer returns the repaired or replacement products to you in working condition You should expect the repair or replacement to take approximately 30 days 3 How long is the limited warranty peri
31. ar voicemail indication 21 Clock 16 Conference calls 28 COVM central office voicemail 22 D Data port 8 Date and time 16 Delete all old messages 56 Directory Capacity 35 Create entries 36 Delete entries 38 Dial entries 38 Review entries 36 Save entries to speed dial 38 Search entries 37 DSL 1 6 7 E Edit entries 37 End a call 23 F Flash 27 G General product care 67 H Hold 27 Home area code 19 Important safety information 68 Incoming message length 51 Indicator lights 58 K Key tone 17 L Last number redial 25 LCD backlight 16 LCD language 16 Limited warranty 74 75 Local area code 19 TT Index Index M S Make a call 23 Safety information 68 Memory match 41 Screen display messages 60 61 Memos 56 Screen icons 58 Message alert tone 52 Message capacity 54 Message playback 55 Missed calls indicator 41 Mute 27 N New message indication 54 Number of rings 50 O On hook dialing 24 Optional backup battery installation 4 P Predialing 24 Preferred mode 19 Primary line 18 Priority code 52 54 Pulse dialing 20 Q Quick reference quide 2 3 R Record memos 56 Redial Copy the redial entry to speed dial 25 Dial the redial entry 25 Remote access 57 Remote code 51 Repeat calls 20 Ringer melody 15 Ringer volume 15 Scroll rate 17 Special caller ID messages
32. cels the mute function Hold Use this feature to hold one or both lines HOLD To put a call on hold e While on a call press HOLD The LINE indicator for that line flashes slowly to indicate the line is on hold If you are using the speakerphone the speakerphone turns off automatically when you press HOLD To release hold and return to the call e Press the LINE button for the call to continue using the preferred mode OR Press HOLD to return to the call The LINE indicator for the call remains on steadily when you release hold 27 Telephone operation Options while on calls Temporary tone dialing If you have dial pulse rotary dialing service only use this feature to temporarily switch from dial pulse to touch tone dialing during a call 1 During a call press w 2 Use the dialing keys to enter the number you wish to dial The telephone sends touch tone signals The telephone automatically returns to pulse dial mode after you end the call Switching between lines Use this feature to switch between lines during a call 1 While on a call press HOLD to put the call on hold Then press the LINE button of the other line to establish a new call or answer an incoming call on that line 2 To return to the first call press HOLD to put the second call on hold Then press the LINE button of the original line Conference calls Use this feature to set up a three party call by using two lines at the same time CON
33. d to dial only the seven digits 1 plus the seven digits or 1 plus the area code plus the seven digits While reviewing the call history press pound key Press pound key repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory Dialing a call history entry 1 When in the call history see Reviewing call history on page 41 press A or Y to scroll to the number you wish to call Press pound key repeatedly to select the desired dialing format 2 Lift the handset or press SPEAKER 45 or HEADSET OR To dial the number using your preferred mode see Choose the preferred mode on page 19 e Press ENTER or DISP DIAL e Press LINE 1 or LINE 2 to override automatic line selection Deleting call history entries Delete a specific call history entry 1 When in the call history see Reviewing call history on page 41 press A or to scroll to the number you wish to delete 2 Press REPEAT or skip to scroll to Delete Press ENTER to delete the entry from the call history OR Press DELETE to delete the displayed number Delete all call history entries 1 When the telephone is idle press MENU Press Aor W to scroll to Call log Press ENTER Press Aor W to scroll to Del all calls Press ENTER The screen displays Confirm Press ENTER to confirm The screen displays All deleted Then it automatically returns to
34. de see page 19 press LINE 1 or LINE 2 directly to activate the speakerphone number The screen displays the elapsed time as you talk in hours minutes and seconds Press SPEAKER 4 to hang up LINE buttons To make a call with the handset I 2 3 Lift the handset to use the primary line OR Lift the handset then press LINE 1 or LINE 2 to override automatic line selection Wait for a dial tone then dial the number Place the handset on the telephone base to hang up To make a call with the corded headset Make sure the corded headset is connected to the telephone base see page 13 1 2 3 Press HEADSET on the telephone base to use the primary line OR Press HEADSET then press LINE 1 or LINE 2 to override automatic line selection OR If you choose Headset in Choose the preferred mode see page 19 press LINE 1 or LINE 2 directly to activate the headset Wait for a dial tone then dial the number Press HEADSET to hang up To answer a call Lift the handset then press SPEAKER or HEADSET 23 Telephone operation Basic operation OR Press the LINE button of the ringing line to answer the call with the preferred mode see Choose the preferred mode on page 19 On hook dialing predialing 1 Use the dialing keys to enter a telephone number Press DELETE to make corrections when entering the telephone number 2 Lift the handset or press SPEAKER 45 or HEADSET OR To di
35. e recording is treated the same as memos and is marked as a new message in the mailbox The maximum recording time is 12 minutes The gt PLAY STOP indicator flashes for recordings that have not been reviewed To record a call 1 While on a call press MENU 2 Press Aor W to scroll to Record Press ENTER 3 The recording starts The timer starts counting while recording The other party hears a short beep once per minute during the recording 4 To stop recording and continue the call press ENTER The system saves the conversation into the mailbox of the line you are using OR The recording ends when you disconnect the call To play the recording e Play telephone conversation recordings the same as you play messages see Message playback on page 55 Q NOTE To ensure compliance with state and federal regulations regarding the recording of a telephone call you should inform the other party that you are recording the call before you begin 29 Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory speed dial memory call history or redial while you are on a call Chain dialing can be useful if you wish to dial other numbers such as bank account numbers or access codes during a call To access a number up to 32 digits from the directory while on a call 1 2 To access a number up to 24 digits from the sp
36. e message or press twice to hear the previous message page 55 While entering names or numbers press to move the cursor to the left pages 32 and 36 Press to go back to the previous menu page 14 A V While in the menu press to scroll up or down page 14 While reviewing the directory or call history press to scroll through entries or press and hold to scroll continuously pages 36 and 41 O ANS ON OFF LINE1 LINE2 Press to turn the built in answering system on or off page 49 H PLAY STOP LINE1 LINE2 Press to start or stop message playback page 55 Press to stop recording a memo page 56 Getting started Quick reference quide FLASH AUTO REDIAL Press to dial the last number dialed when the telephone is off hook page 26 When the telephone is idle press to display the last five numbers dialed You can choose to dial a displayed number or use the auto redial feature pages 25 and 26 VOL While the telephone is not in use press to increase the ringer volume for both lines page 15 During a call press to increase the listening volume page 27 During message playback press to increase the playback volume page 55 VOL While the telephone is not in use press to decrease the ringer volume for both lines page 15 During a call press to decrease the listening volume page 27 During message playback press to decrease the playback volume page 5
37. e service provider Contact your telephone service provider for more information on how to access your voicemail 65 Appendix Troubleshooting cannot retrieve voicemail messages e Your telephone has both a built in answering system and voicemail indication They are independent features and each alerts you to new messages differently see Answering system and voicemail on page 53 If you subscribe to voicemail service from your telephone service provider charges may apply contact your telephone service provider for more information on how to access your voicemail subscribe to a nontraditional telephone service that uses my computer to establish connections and my telephone doesn t work e Make sure your computer is powered on e Make sure your Internet connection is working properly e Make sure that the software is installed and running for your nontraditional telephone service e Make sure to plug your USB telephone adapter into a dedicated USB port on your computer Do not plug into a multiple port USB hub USB splitter that is not powered e Ina few rare instances the USB port on your computer may not have enough power In these instances try using a USB hub with its own external power supply e If you are using a firewall it may prevent access to your nontraditional telephone service Contact your service provider for more information Common cure for electronic equipment If the telephone base does not se
38. eed dial memory while on a call Press DIR OR Press MENU then press Aor Y to scroll to Directory Press ENTER Press Aor W to scroll or press the dialing keys to find the desired entry see Searching by name on page 37 Press ENTER to dial the displayed number Press the speed dial key OR Press LOWER then press the speed dial key The number is dialed automatically To access a number up to 24 digits from the call history while on a call 1 Press CID OR Press MENU then press Aor to scroll to Call log Press ENTER Press REPEAT or skip to scroll to Line 1 Line 2 or Both to review the call history entries on one or both lines Press ENTER Press Aor W to scroll to the desired number Press ENTER to dial the displayed number To access the last number dialed up to 32 digits while on a call Press AUTO REDIAL The number is dialed automatically OR Press MENU Press Aor Y to scroll to Redial last Then press ENTER twice to dial the number 30 Speed dial Speed dial memory overview This telephone has 18 speed dial locations for storing telephone numbers You can store up to 24 digits in each location The first nine locations can be accessed by using only the speed dial keys To access the remaining nine locations press LOWER and then the speed dial key for the desired location You may wish to write the names or telephone numbers of speed dial entries
39. em to be responding normally do the following in the order listed e Disconnect the power to the telephone base e Remove the spare batteries if applicable e Wait a few minutes e Connect power to the telephone base e Install the backup batteries 66 Appendix General product care To keep your telephone working well and looking good follow these guidelines Avoid putting it near heating appliances and devices that generate electrical noise for example motors or fluorescent lamps DO NOT expose it to direct sunlight or moisture Avoid dropping the telephone or treating it roughly Clean with a soft cloth Never use a strong cleaning agent or abrasive powder because this can damage the finish Retain the original packaging in case you need to ship it at a later date 67 Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user s manual Always follow basic safety precautions when using this product to reduce the risk of injury fire or electric shock Safety information Read and understand all instructions in the user s manual Observe all markings on the product Avoid using a telephone during a thunderstorm There might be a slight chance of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstances a spark may be created when the ada
40. en you are called In most but not all areas the sum of all RENS should be five 5 0 or less You might want to contact your telephone service provider for more information Connection and use with the nationwide telephone network The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular wall jack that is also compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines see installation instructions in the user s manual This equipment may not be used with coin telephone lines or with party lines If you have specially wired alarm dialing equipment connected to your telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable the alarm equipment consult your telephone service provider or qualified installer Repair instructions If this equipment is malfunctioning it must be unplugged from the modular wall jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the limited warranty Rights of the telephone
41. ephone numbers area code plus telephone number The telephone system ignores the area code when searching for a match and displays the name of the corresponding number from the directory Missed calls indicator All new or missed call history entries are counted as missed calls Each time you review a call history entry with NEW the number of missed calls decreases by one When all the entries in the call log have been reviewed the missed calls indicator will be removed from the display Reviewing call history 1 When the telephone is idle press MENU OR When the telephone is idle press CID and skip to Step 4 2 Press A or Y to scroll to Call log Press ENTER 3 Press Aor Y to scroll to Review Press ENTER 4 Press REPEAT or skip to select Line 1 Line 2 or Both to review the call history entries on the selected line or both lines Press ENTER 5 Press W to display entries starting with the most recent call Press Aor W to scroll through the call history entries Press and hold Aor to scroll continuously 6 Press and hold CANCEL to return to idle mode Q NOTES e If there are no call history entries the screen displays Call log empty e The telephone plays an error tone when you reach the end of the call history entries 41 Caller ID Caller ID operation Dialing options Although the incoming call history entries have 10 digits the area code plus the seven digit number in some areas you may nee
42. er on or off on page 18 1 When the telephone is idle press MENU 2 Press A or W to scroll to Speed dial Press ENTER 3 Press A or to scroll to Review Press ENTER 4 Press Aor Y to scroll through the speed dial numbers If Auto speaker is turned off see Turn auto speaker on or off on page 18 e When the telephone is idle press the desired speed dial key OR Press LOWER then press the desired speed dial key to review the number Q NOTE If you press the speed dial key when Auto speaker is turned on the number is dialed automatically using the preferred mode see Choose the preferred mode on page 19 32 Speed dial Speed dial operation Editing a speed dial number Follow the steps to edit a speed dial number 1 Follow the steps in Reviewing a speed dial number on page 32 to display a speed dial number 2 Press REPEAT or skip to scroll to Edit Press ENTER 3 Use the dialing keys to edit the telephone number e Press REPEAT or Sskip to move the cursor to the left or right e Press DELETE to backspace and delete a digit e Press PAUSE to insert a two second dialing pause P appears on the screen 4 Press ENTER to save the number The screen displays Stored with a confirmation tone Dialing a speed dial number If Auto speaker is turned on numbers will be dialed using the preferred mode see Choose the preferred mode on page 19 If the preferred mode is Headset but no headset is connected
43. ers including spaces for names and 32 digits for telephone numbers convenient search feature can help you quickly find and dial numbers see Searching by name on page 37 If you try to add a new contact and there are already 100 entries the screen shows Directory is full You cannot store a new number until you delete one If you try to review the directory entries when there are none the screen displays Directory empty Character chart Use the dialing keys and the following chart to enter a name up to 16 characters Each press of a particular key causes the characters to be displayed in the following order Dial Key Characters by number of key presses 1 2 3 4 5 6 7 8 9 1 1 A amp 2 A B C 2 b c 3 D E 3 d e f 4 G H 4 g h i 5 J K 5 j k l 6 M N O 6 m n o 7 P Q R S T p q r S 8 T U V 8 t u v 9 W X Y Z 9 w x y Z 0 0 x space Q NOTE When entering a name in the directory the first letter of each word is automatically capitalized 35 Directory Directory operation Creating a directory entry Use the following steps to store a name and number in the directory 1 When the telephone is idle press MENU Press Aor W to scroll to Directory Press ENTER Press Aor Y to scroll to Add contact Press ENTER To copy one of the last five numbers dialed press AUTO REDIAL to enter the redial memory Press A or W to scroll t
44. es e Excessive heat sources e Noise sources such as a window with traffic outside motors microwave ovens refrigerators or fluorescent lighting e Excessive dust sources such as a workshop or garage e Excessive moisture e Extremely low temperature e Mechanical vibration or shock such as on top of a washing machine or work bench Getting started Quick reference quide DELETE ENTER Press to delete the displayed directory or call history entry pages 38 Press to select and 42 a menu item or Press to backspace and erase a digit or character pages 32 and 36 a PES setting page 14 During message playback press to delete the message currently playing page 55 When the telephone is idle press to delete all old messages page 56 DIR Press to enter the directory page 36 MENU Press to enter the main menu page 14 CID Press to display call history information page 41 CANCEL Press to cancel an operation and go back to the previous menu page 14 Press and hold to return to idle mode page 14 CONF HOLD Press to initiate a three way conference call page 28 Press to place a call LINE 1 LINE 2 on hold page 27 Press to make or answer a call on the selected line page 23 D SKIP Press to skip to the next REPEAT message page 55 While entering names or numbers press to move the cursor to the right pages 32 and 36 While playing messages press to repeat th
45. ess ENTER 4 Press Aor Y to select Line 1 Line 2 or Lines 1 amp 2 5 Press ENTER to save your selection The screen displays VM indicator cleared and then returns to the previous menu 21 Menu setup Voicemail indicator settings Turn COVM central office voicemail on or off If you subscribe to voicemail service on any line with your telephone service provider turn on the COVM feature for that telephone line If you do not subscribe to voicemail service or want to disable the indicator turn the COVM feature off 1 When the telephone is idle press MENU 2 Press Aor W to scroll to Voicemail Press ENTER 3 Press Aor W to select LL covm ON OFF or L2 covm ON OFF Press ENTER 4 Press Aor Y to scroll to On or Off 5 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu 22 Telephone operation Basic operation The telephone is set to use line 1 by default for making calls To change the primary line see Set the primary line on page 18 When you answer a call the telephone automatically selects the ringing line Making answering or ending a call To make a call with the speakerphone Elapsed time 1 a Wait for a dial tone then dial the telephone Press SPEAKER to use the primary line OR To override automatic line selection press SPEAKER 45 then press LINE 1 or LINE 2 OR If you chose Speakerphone in Choose the preferred mo
46. ess ENTER to save the settings in the Ans sys setup and Choose Annc menus the answering system will be automatically turned on 49 Answering system settings Answering system settings Call screening Use this feature to set whether incoming messages are played through the speaker while they are being recorded Call screening is On by default 1 2 Press Aor W to scroll to Mailbox 1 or Mailbox 2 to NO wo f Press Aor Y to scroll to Ans sys setup Press ENTER Press A or to scroll to Call screening Press ENTER Press A or W to select On or Off Press ENTER to save your selection The telephone When the telephone is idle press MENU Press A or Y to scroll to Answering sys Press ENTER select the desired line Press ENTER plays a confirmation tone and returns to the previous menu Number of rings Use this feature to set how many times the telephone rings before the answering system picks up the call You can select two four six or toll saver which is explained below The number of rings is four by default 4 Press Aor Y to scroll to Ans sys setup Press ENTER Press Aor Y to scroll to of rings Press ENTER 6 Press A or Y to select 2 4 6 or Toll saver When the telephone is idle press MENU Press A or Y to scroll to Answering sys Press ENTER Press Aor Y to scroll to Mailbox 1 or Mailbox 2 to select the desired line Press ENTER e Toll saver the answering system answer
47. f the caller pauses for longer than seven seconds the system stops recording and disconnects the call If the system s memory becomes full during a message the system stops recording and disconnects the call If the caller s voice is very soft the system may stop recording and disconnect the call System does not answer after the correct number of rings Make sure that the answering system is on see Answer on off on page 49 If toll saver is activated the number of rings changes to two when you have new messages stored see Number of rings on page 50 If the memory is full or the system is off the system will answer after 10 rings 64 Appendix Troubleshooting System does not respond to remote commands Make sure the remote code is on and you have entered a three digit remote code see Remote code on page 51 Make sure you are calling from a touch tone telephone When you dial a number you should hear tones If you hear clicks the telephone is not a touch tone telephone and cannot activate the answering system The answering system may not detect the remote access code while your announcement is playing Try waiting until the announcement is over before entering the code There may be interference on the telephone line you are using Press the dialing keys firmly System does not record messages Make sure the answering system is on see Answer on off on page 49 Make sure the memory of the answering system is
48. formation Before using the answering system set the date and time as follows 1 When the telephone is idle press MENU l 2 Press A or W to scroll to Phone settings Press ENTER 3 Press A or W to scroll to Set date time Press ENTER to set the date 4 Use the dialing keys to enter the date To enter a number that is less than 10 enter a O before the digit Press lt REPEAT or gt skIP to move the cursor to the left or right OR Press A or Y to scroll to the desired digit Press ENTER to move on to set the next digit Press lt REPEAT or skip to move the cursor to the left or right 16 Menu setup Telephone settings 5 Press ENTER to move to the time setting 6 Use the dialing keys to enter the time To enter a number that is less than 10 you have to enter a 0 before the digit Press REPEAT or skip to move the cursor to the left or right OR Press A or to scroll to the desired digit Press ENTER to move on to set the next digit Press lt REPEAT or skiP to move the cursor to the left or right T Press Aor W to select AM or PM 8 Press ENTER to save the setting The telephone plays a confirmation tone and returns to the previous menu Q NOTE The telephone plays an error tone if you enter an invalid date or time Key tone Use this feature to turn the key tone on or off The telephone is set to beep with every key press by default 1 When the telephone is idle press MENU 2 Press Aor
49. gits the screen shows Only 24 digits are allowed e Ifthe number you dialed is over 32 digits only the first 32 digits are saved in the redial 25 Telephone operation Basic operation To delete a redial entry 1 When the telephone is idle press AUTO REDIAL to enter the redial list and display the most recently called numbers Press Aor W to scroll to the desired number Press DELETE to delete the displayed entry OR Press REPEAT or skiP to scroll to Delete Press ENTER The entry is deleted Once an entry is 4 deleted it cannot be retrieved Q NOTE If there is no number stored in the redial list when you press AUTO REDIAL there is an error tone Auto redial The telephone will automatically redial a number up to 2 times if no one answers the call or up to 10 times if the number you dialed is busy If the number dialed is busy the telephone will disconnect and redial the number after 30 seconds To auto redial a number on the redial list 1 Press Aor W to scroll to the desired number Press REPEAT or skip to scroll to Auto redial 4 Press ENTER The telephone automatically dials the When the telephone is idle press AUTO REDIAL to enter the redial list and display the most recently called numbers number The AUTO REDIAL indicator light flashes and the SPEAKER 4 or HEADSET indicator light also flashes according to the preferred mode setting see Choose the
50. he AT amp T logo are trademarks of AT amp T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China www telephones att com Clearspeak is a registered trademark of Advanced American Telephones 2010 2015 Advanced American Telephones All Rights Reserved AT amp T and the AT amp T logo are trademarks of AT amp T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China Issue 12 0 AT amp T 01 15
51. he call Cut out the remote access wallet card at the back of this user s manual for quick reference Q NOTES e Once the new messages have played the telephone announces the help menu options If you do not press a key within 20 seconds the remote access call automatically disconnects e When the answering system is turned off the telephone answers after 10 rings and announces Please enter your remote access code e When the memory is full the answering system answers incoming calls after 10 rings and announces Memory is full Enter the remote access code 57 Appendix Screen icons indicator lights and alert tones Indicator lights Lighted display LINE 1 LINE 2 indicator On when the telephone line is in use Flashes slowly when the call is on hold Flashes rapidly when there is an incoming call AUTO REDIAL On when auto redial is activated gt B PLAY STOP indicator O ANS ON OFF indicator Flashes when there are new On when the answering system messages in the mailbox is on and ready to receive calls HEADSET indicator SPEAKER indicator On when the m On when the headset is in use wa gt speakerphone is on MUTE indicator On when the corded handset microphone speakerphone or headset is muted Screen icons aeee fae O O 1ao There are new messages in mailbox 1 or mailbox 1 is in use ao2 There are new messages in mailbox 2 or mailbox 2 is in use There are new
52. he product or reassembling it incorrectly may expose you to hazardous voltages or other risks If this product has user replaceable batteries replace batteries only as described in your user s manual page 4 Do not burn or puncture batteries they contain caustic chemicals If this product has a three prong grounding plug or a polarized plug with one wide prong it might not fit in outlets that are not polarized Do not defeat the purpose of these plugs If they do not fit in your outlet the outlet should be replaced by an electrician A CAUTION Use only the power adapter provided with this product To obtain a replacement visit our website at www telephones att com or call 1 800 222 3111 In Canada dial 1 866 288 4268 Especially about corded telephones SAVE THESE INSTRUCTIONS Electrical power The telephone base must be connected to a working electrical outlet The electrical outlet should not be controlled by a wall switch Calls cannot be made from the handset if the telephone base is unplugged switched off or if the electrical power is interrupted Power adapter The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet 68 Appendix For C UL compliance In compliance with the bilingual requirements for safety caution and warning markings of Canadian Fede
53. ies purchased separately following the polarity markings in the battery compartment 2 Replace the battery compartment cover Q NOTE f no backup batteries are installed and the power adapter is connected 0 appears steady on the screen 4 Getting started Telephone installation Telephone base installation 1 Install the mounting bracket for tabletop use Option 1 To install your telephone in a low tabletop position insert the fixed tabs of the mounting bracket into slots and Press the flexible tabs and into slots and until they click into place A Option 1 Low tabletop position Option 2 To install your telephone in a high tabletop position insert the fixed tabs of the mounting bracket into slots and Press the flexible tabs and into slots and until they click into place kin K Option 2 High tabletop position Getting started Telephone installation 2 Connect the telephone line cord s and the power cord to the telephone base If you subscribe to high speed Internet service DSL digital subscriber line through your telephone line you must install a DSL filter between each telephone line cord and telephone wall jack The filter prevents noise and caller ID problems caused by DSL interference Please contact your DSL service provider for more information about DSL filters Option 1 If you have a two line wall jack install your telephone base as
54. items Save your sales receipt and original packaging in the event warranty service is necessary Telephone base Handset with coiled Power adapter handset cord Telephone line cords clear Mounting bracket 2 conductor and black 4 conductor a serama au an qu CT so eee ee aller 1D eall waiting caller ID eal waiting LOWER C Replacement User s manual Quick start guide directory card User s manual ML17939 Two line corded telephone answering system with caller ID call waiting Table of contents Getting started Quick reference guide ou cesses 2 Optional backup battery installation 4 Telephone installation 0 esses 5 Telephone base installation 5 Data DOTE ne nette 8 Installation options 9 Tabletop to wall installation 9 Wall to tabletop installation 11 Optional headset 13 Dir ctory Card 13 Menu setup Telephone settings 14 MENU OVEIVICW ss 14 Ringer VOLUME sisses 1 Ringer MELODY sviss 15 LCD language 16 LED ba KligNt sense 16 Date and time 16 KEY TOME seems 17 SCroll rat srrerseemenmennes 17 Call SettiNgS rrasa 18 Set the primary line 18 Turn automatic line selection On Or Offisier 18 Turn auto speaker on or off 18 Choose the preferred mode 19 Set home and local area codes 19 Choose how to store repeat calls in the call history 20 Select tone or pulse dialing 2
55. learspeak is a registered trademark of Advanced American Telephones 24 Telephone operation Basic operation Redial The last five telephone numbers dialed up to 32 digits are stored in the redial memory To dial one of the five most recently dialed numbers 1 When the telephone is idle press AUTO REDIAL to enter the redial list and display the most recently called numbers 2 Press Aor W to Scroll to the desired number 3 Lift the handset or press SPEAKER 4 or HEADSET OR To dial the number using your preferred mode see Choose the preferred mode on page 19 e Press ENTER or DISP DIAL AUTO REDIAL e Press LINE 1 or LINE 2 to override automatic line selection To dial the last number dialed 1 Lift the handset or press SPEAKER 4 or HEADSET OR Press LINE 1 or LINE 2 to override automatic line selection 2 Press AUTO REDIAL to dial the last number dialed To copy a redial entry up to 24 digits into the speed dial memory 1 When the telephone is idle press AUTO REDIAL to enter the redial list and display the most recently called numbers 2 Press A or W to scroll to the desired number 3 Press REPEAT or skip to select Copy to SpDial 4 Press ENTER The telephone displays Press speed dial key 5 Press a speed dial key or LOWER then a speed dial key The entry is saved into the location Q NOTES e Ifthe redial entry you saved into the speed dial memory is over 24 di
56. ly DATA port Getting started Installation options If you want to mount your telephone on a wall connect the telephone base to a standard dual stud telephone wall mounting plate If you do not have this mounting plate you can purchase one from many hardware or consumer electronics retailers Professional assistance may be required to install the mounting plate Tabletop to wall installation To install your telephone base in the wall installation position make sure you first unplug the power adapter from the electrical outlet and the telephone line cord from the wall outlet 1 Hold down the switch hook on the telephone base then slide the handset tab upwards to remove it from the slot Rotate the handset tab 180 degrees then push the handset tab down into the slot until it locks into position Switch hook 2 Depending on whether the mounting bracket is in low or high tabletop position press in the direction indicated by the arrows to release and remove the mounting bracket from the telephone base Option 1 Low tabletop position Option 2 High tabletop position Getting started Installation options 3 Plug the coiled handset cord into the handset and the telephone base Plug the small end of the power adapter cord into the power jack on the back of the telephone base 4 Plug the telephone line cords into the wall jacks Option 1 If you have a single two line wall jack use only the black telephone line cord
57. mail messages are separate Each alerts you to new messages differently If Voicemail appears and L1 and or L2 flashes on the display your telephone service provider is indicating that it has new voicemail for you on line 1 and or line 2 To listen to your voicemail dial an access number provided by your telephone service provider followed by a security code or PIN To listen to messages recorded on your digital answering system press gt m PLAY sTOP LINE 1 or m PLAY sTOP LINE 2 on the telephone base see page 55 Some service providers bundle or combine multiple services like voicemail and call waiting so you may not be aware that you have voicemail To check what services you have and how to access them contact your telephone service provider To use your voicemail service rather than the answering system turn off the answering system To use the answering system rather than your voicemail service contact your telephone service provider to deactivate your voicemail service You can also use your telephone answering system and voicemail together by setting your built in answering system to answer before voicemail answers as described below Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer For example if your voicemail answers after six rings set your answering system to answer after four rings If you are on a Call or if the answering system is busy recording a message
58. message e Press B PLAY STOP to end the message playback D5 Answering system operation Answering system operation Delete all old messages Use this feature to delete old reviewed messages You cannot delete new messages until you review them You cannot retrieve deleted messages 1 When the telephone is idle press MENU 2 Press A or Y to scroll to Answering sys Press ENTER 3 Press Aor W to scroll to Mailbox 1 or Mailbox 2 Press ENTER 4 Press Aor Y to scroll to Delete all old 5 Press ENTER The screen displays Delete all old messages 6 Press ENTER to delete all old messages The telephone plays a confirmation tone and the screen displays All old messages deleted OR 1 When the telephone is idle press DELETE 2 Press Aor W to scroll to Mailbox 1 or Mailbox 2 3 Press ENTER The screen displays Delete all old messages 4 Press ENTER to delete all old messages The telephone plays a confirmation tone and the screen displays All old messages deleted Q NOTE If there are no messages in the mailbox you accessed the screen displays No message Record and play memos Memos are messages you can record for yourself or the people in your household Memos are saved played and deleted exactly like incoming messages Each memo can be up to four minutes Memos shorter than one second are not recorded If there is no recording time left the system announces Memory is full To record a memo
59. messages in mailboxes 1 and 2 or mailboxes 1 and 2 are In use The missed call is new and has not been reviewed e On steadily when no backup batteries have been installed while the power adapter is connected e Flashes when backup battery power is low during a power failure 58 Appendix Screen icons indicator lights and alert tones Alert tones One short beep Confirmation tone one short beep Error tone two short beeps There are new messages that have not been reviewed when the message alert tone is turned on While your telephone conversation is being recorded you will hear one beep per minute You receive a call while you are already on a call The command has been completed successfully You press VOL or VOL after the volume has already reached its highest or lowest setting You have reached the end of the call history entries You have pressed AUTO REDIAL when the redial list is empty No headset is plugged into the telephone base when you press HEADSET The requested task cannot be completed due to missing information or an input error 59 Appendix Screen display messages All call history entries have been removed All old messages in the selected mailbox have been deleted The number you entered in the directory has already been saved There are no numbers in the speed dial location you pressed A call has just ended There is an incoming call on line X Y
60. name and number 45 Answering system settings Answering system settings Voice prompts The answering system setup for each telephone line is separate The telephone generates voice prompts to guide you through your answering system setup Announcement selection If you select Annc A only announcement A plays when calls are answered by the answering system If you select Annc B only announcement B plays when calls are answered by the answering system If you select A amp B schedule you must select the different time intervals for when announcements A and B play By default announcement A plays between 8 00am and 4 59pm and announcement B plays between 5 00pm and 7 59am The announcement is set to Annc A only by default To change the setting follow the steps 1 When the telephone is idle press MENU 2 Press A or W to scroll to Answering sys Press ENTER 3 Press Aor W to Scroll to Mailbox 1 or Mailbox 2 Press ENTER 4 Press Aor Y to scroll to Announcement Press ENTER 5 Press A or W to scroll to Choose annc Press ENTER 6 Press Aor Y to scroll to Annc A only Annc B only or A amp B schedule 7 Press ENTER to save the setting The telephone plays a confirmation tone and returns to the previous menu 46 Answering system settings Answering system settings Announcement A and B The default greeting for announcements A and B is Hello please leave a message after the tone The telephone is prese
61. nce upon the memory feature c Testing the emergency telephone numbers you have stored is not recommended However if you do make a call to an emergency number e You must remain on the line and briefly explain the reason for the call before hanging up e Programming testing of emergency numbers should be performed during off peak hours such as in the early morning or late evening when the emergency services tend to be less busy 72 Appendix Part 15 of FCC rules Some telephone equipment generates uses and can radiate radio frequency energy and if not installed and used properly may cause interference to radio and television reception This product has been tested and found to meet the standards for a class B digital device as specified in Part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this product causes interference to radio VCR or television reception when it is in use you might correct the interference with any one or all of these measures e Where it can be done safely reorient the receiving radio VCR or television antenna e To the extent possible relocate the radio VCR television or other receiver with respect to the telephone equipment e If this telephone product runs on AC power plug your product into an AC outlet
62. ng message when receiving a call While recording messages press VOL or VOL to adjust the volume press gt PLAY STOP of the corresponding line to temporarily silence the call screening or press gt PLAY stop of the corresponding line to continue listening the call screening Call intercept When a caller is leaving a message on your answering system you can stop recording and speak to the caller by pressing the LINE button for the call Priority code You may want to give your priority code see Priority code on page 52 to a caller so that you know who is calling The caller should enter your priority code while the answering system is playing the announcement The telephone then plays the priority call tone to alert you that a caller with high priority is calling 54 Answering system operation Answering system operation Message playback If you have new messages on either line the PLAY sToP indicator for that line flashes The B PLAY sToP indicator turns off after you listen to the new messages When playback begins the total number of messages is announced Before each message you hear the date and time of the recording If the date and time are not set the answering system announces Time and day not set before each message see Date and time on page 16 The telephone plays only the new messages in chronological order If there are no new messages the system plays all the messages in chronologic
63. not full If you have voicemail service in addition to your answering system your callers messages may be going into voicemail before your answering system picks up the call Program your voicemail to pick up at least two rings after the number of rings your answering system is set to answer the call see Answering system and voicemail on page 53 The outgoing announcement is not clear When you record your announcement make sure you speak in a normal tone of voice about nine inches from the telephone base Make sure there is no background noise TV music etc while recording The outgoing announcement used is different from the one I recorded There are a total of four possible announcements that can be used Annc A and Annc B for each mailbox Make sure to record the correct announcements for each mailbox see To record a new announcement A or B on page 47 Also be sure to set the correct annoucement s to be played see Announcement selection on page 46 and times they are played see Announcement A and B time settings on page 48 Voicemail appears and L1 and or L2 flashes on the display Your telephone has voicemail indication that is separate from the built in answering system If Voicemail appears and L1 and or L2 flashes on the display then your telephone has received a signal from your telephone service provider that you have a voicemail message on line 1 and or line 2 waiting for you to retrieve from your telephon
64. ns on how long an implied warranty lasts so the above limitation might not apply to you In no event shall the manufacturer be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the PRODUCT or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this PRODUCT Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion might not apply to you Please retain your original sales receipt as proof of purchase 75 Appendix Technical specifications Operating temperature 32 F 122 F o c 50 C Power adapter input 100 120V AC 60Hz output 6V DC 400mA Optional backup batteries three 1 5V alkaline batteries 76 Index Index A Alert tones 59 Annc A time 48 Annc B time 48 Announcement A B Delete 47 Play 47 Record 47 Answer a call 23 Answering system 53 57 Answer on off 49 Automatic line selection 18 Auto redial 26 Auto speaker 18 C Call intercept 54 Call screening 50 54 Call waiting 27 39 Caller ID Delete entries 42 Dial an entry 42 Dialing options 42 Reviewing call history 41 Save entries to speed dial 44 Save entries to the directory 43 Caller ID history call log 40 Chain dialing 30 Character chart 35 Clearspeak 24 Cle
65. o On by default To change the setting 1 When the telephone is idle press MENU 2 Press Aor to scroll to Call settings Press ENTER 3 Press Aor W to scroll to Auto line sel Press ENTER 4 Press Aor Y to select On or Off 5 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Q NOTE If only one line is connected and not set as the primary line you will need to press the LINE button before making a call Turn auto speaker on or off If Auto speaker is turned On when you press a speed dial key with a stored number the telephone automatically dials the number using the preferred mode you set see Choose the preferred mode on page 19 The Auto speaker feature is set to Off by default To change the setting 1 When the telephone is idle press MENU Press A or W to scroll to Call settings Press ENTER Press A or Y to scroll to Auto speaker Press ENTER Press Aor W to select On or Off Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu oR WN 18 Menu setup Call settings Choose the preferred mode You can set the Preferred mode to speakerphone or headset Your selection is used automatically when dialing a number from the directory redial or call history without lifting the handset Your selection is also used for speed dialing when auto speaker is set to On see Turn auto s
66. o the desired number Press ENTER OR Use the dialing keys to enter a number up to 32 digits e Press lt REPEAT or SKIP to move the cursor to the left or right e Press DELETE to backspace and delete a digit e Press PAUSE to insert a two second dialing pause P appears on the screen BR WN 5 Press ENTER to move on to enter the name Use the dialing keys see Character chart on page 35 to enter the name up to 16 characters e Press lt REPEAT or SKIP to move the cursor to the left or right e Press DELETE to backspace and delete characters e Press pound key to add a space 6 Press ENTER to save the entry The screen displays Saved to Directory then returns to the previous menu To exit without making changes press CANCEL Reviewing directory entries Use the following steps to review directory entries 1 When the telephone is idle press MENU OR Press DIR to enter the directory and skip to Step 4 2 Press Aor Y to scroll to Directory Press ENTER 3 Press Aor W to scroll to Review Press ENTER 4 Press Aor to scroll through the directory entries Press and hold A or Y to scroll continuously OR Press the dialing keys to search a number by name see Searching by name on page 37 5 Press and hold CANCEL to return to idle mode 36 Directory Directory operation Searching by name Follow the steps to search for directory entries by name 1 Follow the steps in Reviewing
67. od The limited warranty period for the PRODUCT extends for ONE 1 YEAR from the date of purchase If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period of either a 90 days from the date the repaired or replacement PRODUCT is shipped to you or b the time remaining on the original one year limited warranty whichever is longer 4 What is not covered by this limited warranty This limited warranty does not cover e PRODUCT that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or e PRODUCT that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of the manufacturer or e PRODUCT to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or e PRODUCT to the extent that the problem is caused by use with non AT amp T accessories or e PRODUCT whose warranty quality stickers PRODUCT serial number plates or electronic serial numbers have been removed altered or rendered illegible or e PRODUCT purchased used serviced or shipped for repair from outside the United States of America or Canada or used for commercial or institutional
68. oquer une explosion De tels environnements peuvent comprendre les endroits o de l oxyg ne a des fins m dicales est utilis sans ventilation ad quate des endroits o se trouvent des gaz industriels dissolvants de nettoyage des vapeurs de gazoline etc une fuite de gaz naturel etc N utilisez pas ce produit pr s de l eau ou lorsque vous tes mouill s Par exemple ne l utilisez pas dans des sous sols humides ou sous la douche ou pr s d une piscine d un bain d un vier de cuisine ou d une cuve de lavage N utilisez pas de liquides ou de vaporisateurs a rosol de nettoyage Si Le produit entre en contact avec du liquide d branchez imm diatement le fil t l phonique ou le cordon d alimentation Ne rebranchez pas le produit avant qu il soit compl tement sec Installez cet appareil dans un endroit prot g o personne ne peut tr bucher sur les cordons d alimentation ou la ligne t l phonique Prot gez les c bles contre les dommages ou l abrasion Si le produit ne fonctionne pas correctement consultez la section D pannage Troubleshooting des pages 62 66 de ce guide d utilisation Si vous ne pouvez pas r gler le probl me ou si le produit est endommag consultez la section Garantie limit e Limited warranty des pages 74 75 N ouvrez pas ce produit sauf tel qu indiqu dans le guide d utilisation L ouverture du produit ou le remontage inad quat pourrait vous exposer des tensions dangereuses ou autres danger
69. or into the wall jack into the wall jack L1 Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch If you have DSL high speed Internet service a DSL filter not included is required Plug one end of the clear telephone line cord 2 conductor into the jack labeled LINE 1 L1 L2 on the back of the telephone base Plug one end of the black telephone line cord 4 conductor into the jack labeled LINE 2 on the back of Plug the small the telephone base end of the power Plug the other One end of the coiled adapter into the end of the telephone line cord power jack on coiled handset has already been the back of the cord into the plugged into the telephone base left side of the handset Make sure it telephone base is plugged in firmly Q NOTES e Use only the power adapter supplied with this product To order a replacement power adapter visit our website at www telephones att com or call 1 800 222 3111 in canada dial 1 866 288 4268 e The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet 7 Getting started Data port If you want to connect another device such as a modem or fax machine to the wall jack use the port labeled DATA on the back of the telephone base The data port uses line 2 on
70. ou have accessed the lower speed dial memory The telephone on the same line with line X is in use There is no telephone line cord connected to line X Line X is put on hold There are no messages in the mailbox you selected The call history entry redial number or the directory entry you saved in the speed dial location is over 24 digits 60 The answering system memory of line X is full Messages cannot be recorded Appendix Screen display messages The answering system is recording a message The ringer is muted The entry has been saved successfully into the directory The voicemail indicator has been deleted There is a new voicemail message on line X 61 Appendix Troubleshooting If you have difficulty with your telephone please try the following suggestions For customer service visit our website at www telephones att com or call 1 800 222 3111 In Canada dial 1 866 288 4268 My telephone does not work at all e Make sure the power adapter is securely plugged into an electrical outlet not controlled by a wall switch e Make sure you plug the telephone line cord securely and firmly into the telephone jack and the telephone wall jack e Unplug the power adapter from the electrical outlet Wait for approximately 15 seconds then plug it back in Allow up to one minute for the telephone to reset e You may need to purchase three AA alkaline batteries as backup batteries to make the telephone work in
71. peaker on or off on page 18 If a corded headset is not plugged in the speakerphone is used automatically The Preferred mode is set to Speakerphone by default To change the setting 1 When the telephone is idle press MENU 2 Press Aor to scroll to Call settings Press ENTER 3 Press A or Y to scroll to Preferred mode Press ENTER 4 Press Aor W to select Speakerphone or Headset 5 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Set home and local area codes If you dial seven digits to make a local call no area code required enter your area code into the telephone as the home area code When you receive a call from within your home area code the caller ID history only displays the seven digits of the telephone number and when you dial from the caller ID history only seven digits are dialed This feature makes it easy for you to place a call from the caller ID history If you must dial 10 digits area code telephone number to make a local call do not program the home area code Then if you receive a call from within your area code the screen displays the 10 digits of the telephone number and when you dial from the caller ID history all 10 digits will be dialed 1 When the telephone is idle press MENU Press A or W to scroll to Call settings Press ENTER Press Aor Y to scroll to Set area code Press ENTER BR WN Press Aor W to
72. preferred mode on page 19 When the other party answers the call lift the handset or press SPEAKER 45 or HEADSET to speak with the other party To cancel auto redial at any time Press AUTO REDIAL OR Lift the handset OR Press SPEAKER or HEADSET OR Press any dialing key 26 Telephone operation Options while on calls Volume control When you are on a call press VOL to increase the handset speakerphone or headset listening volume Press VOL to decrease the listening volume There are two beeps when you reach the minimum or maximum level Flash call waiting If you subscribe to call waiting service from your telephone service provider see About caller ID on pages 39 40 and someone calls while you are already on a call you hear two beeps e Press FLASH to put your current call on hold and take the new call e Press FLASH at any time to switch back and forth between calls Mute Use this feature during a telephone conversation to silence the microphone You can hear the other party but the other party cannot hear you To mute a call e During a call press MUTE When mute is on the MUTE light turns on and the screen displays Microphone off To take a call off mute e Press MUTE again and resume speaking The screen displays Microphone ON MUTE Q NOTE Switching between the handset headset and speakerphone changing lines putting a call on hold or starting a conference call can
73. pter is plugged into the power outlet or when the handset is replaced in its cradle This is a common event associated with the closing of any electrical circuit The user should not plug the phone into a power outlet and should not put a charged handset into the cradle if the phone is located in an environment containing concentrations of flammable or flame supporting gases unless there is adequate ventilation A spark in such an environment could create a fire or explosion Such environments might include medical use of oxygen without adequate ventilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc Do not use this product near water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the product comes in contact with any liquids unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where no one can trip over any line or power cords Protect cords from damage or abrasion If this product does not operate normally read Troubleshooting on pages 62 66 of this user s manual If you cannot solve the problem or if the product is damaged refer to Limited warranty on pages 74 75 Do not open this product except as may be directed in your user s manual Opening t
74. purposes including but not limited to products used for rental purposes or e PRODUCT returned without a valid proof of purchase see item 6 or e Charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 74 Appendix Limited warranty 5 How do you get warranty service To obtain warranty service in the United States of America visit www telephones att com or call 1 800 222 3111 in Canada please dial 1 866 288 4268 NOTE Before calling for service please review the user s manual A check of the PRODUCT s controls and features might save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT s to the service location The manufacturer will return repaired or replaced PRODUCT under this limited warranty Transportation delivery or handling charges are prepaid The manufacturer assumes no risk for damage or loss of the PRODUCT in transit If the PRODUCT failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty the manufacturer notifies you and requests that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of products that are not covered b
75. ral and Provincial Territorial statutes and regulations the French version of Important safety information is included Mesures de s curit importantes i Ce symbole vous alertera d informations importantes ou d instructions d entretien pouvant appara tre dans ce guide d utilisation Respectez toujours les mesures de s curit et de s curit de base lorsque vous utilisez ce produit afin de r duire les risques de blessures d incendie ou d lectrocution Information relative a la s curit Veuillez lire et comprendre toutes les instructions de ce guide d utilisation Relectez toutes les inscriptions apparaissant sur le produit vitez d utiliser le t l phone pendant un orage Il pourrait y avoir un faible risque d lectrocution N utilisez pas un t l phone pr s d une fuite de gaz Dans certaines circonstances une flamm che pourrait se produire lorsque l adaptateur est branch une prise de courant ou lorsque le combin est d pos sur son chargeur Ceci est un v nement fr quent associ avec la fermeture d un circuit lectrique L utilisateur ne devrait pas brancher un t l phone dans une prise de courant et ne devrait pas d poser un combin charg dans le chargeur si Le t l phone se trouve dans un environnement comportant une concentration de gaz inflammables ou ignifuges moins de se trouver dans un endroit o la ventilation est ad quate Une flamm che dans de tels environnements pourrait prov
76. ress DELETE to delete the entry The screen shows the next directory entry if any You cannot retrieve an entry once you have deleted it 38 Caller ID About caller ID This product supports caller ID services offered by most telephone service providers Caller ID allows you to see the name number date and time of calls The available caller ID information will appear after the first or second ring Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone and while on another call There are fees for caller ID services In addition this service might be called different names such as caller ID with visual call waiting by different telephone service providers and might not be available in all areas It might be necessary to change your telephone service to use this feature Contact your telephone service provider if e You have both caller ID and call waiting but as separate services you might need to combine these services e You have only caller ID service or only call waiting service e You don t subscribe to caller ID or call waiting services This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment The time and date are from the telephone service provider along with the call information Caller
77. s If you subscribe to caller ID service the time and date are automatically reset with the incoming call You can also set the time and date manually see Date and time on page 16 Appears if it is a missed call and The li hich e line on whic has not been reviewed the call is received Caller s name Caller s number Time of call Date of call Q NOTES e The caller ID information might not be available for every incoming call Callers might intentionally block their names and or telephone numbers see Reasons for missing caller ID information on page 45 e Each entry can have up to 24 digits for the telephone number and 16 characters for the name If the telephone number has more than 16 digits but fewer than or equal to 24 digits only the last 16 digits appear If the telephone number has more than 24 digits it is not saved or shown in the call history If the name has more than 16 characters only the first 16 characters appear 40 Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of the telephone number in your directory the name that appears on the screen matches the corresponding name in your directory For example if Christine Smith calls her name appears as Chris if this is how you entered it into your directory Q NOTE The number you see on your caller ID is in the format given by telephone service provider It usually delivers 10 digit tel
78. s Remplacez les piles uniquement tel que d crit dans votre guide d utilisation page 4 N incin rez pas et ne percez pas les piles elles contiennent des produits chimiques caustiques Cet appareil est dot d une fiche trois broches de mise la terre ou une fiche polaris e avec une lame plus large elle risque de ne pas s ins rer dans une prise de courant non polaris e Ne tentez pas d outrepasser les broches Si la fiche ne s ins re pas dans votre prise de courant celle ci doit tre remplac e par un lectricien 69 Appendix For C UL compliance MISES EN GARDE N utilisez seulement l adaptateur inclus avec ce produit Pour obtenir une pi ce de rechange visitez notre site Web au www telephones att com ou composez le 1 800 222 3111 au Canada composez le 1 866 288 4268 Sp cifiquement en rapport avec les t l phones avec fil e Alimentation lectrique La base de ce t l phone doit tre branch e une prise de courant lectrique fonctionnelle La prise lectrique ne doit pas tre contr l e par un interrupteur mural Les appels ne peuvent pas tre effectu s partir du combin si la base n est pas branch e si elle est hors fonction ou si Le courant lectrique est coup e L adaptateur L adaptateur de courant est con u pour tre orient verticalement ou install sur le plancher Les broches ne sont pas con ues pour se maintenir en place si la fiche est branch e dans une prise de couran
79. s 38 Deleting directory entries 38 Caller ID Aboutcaller Diyari 39 Information about caller ID with call waiting seereis 39 How caller ID history call log WOTKS his ess Caller ID operation Memory match eee Missed calls indicator Reviewing call history 41 Dialing options 42 Dialing a call history entry 42 Deleting call history entries 42 Saving a call history entry to the directory e 43 Saving a call history entry to a speed dial location 44 Reasons for missing caller ID iInformation sznsissemimtunentis 45 Answering system settings Answering system settings 46 VOICE PIO MPtS ss ses 46 Announcement selection 46 Announcement A and B 0 47 Announcement A and B time Setin Snes sen 48 Answer On Off nn 49 Call screeniN gienen 50 Number of rings 50 Incoming message length 51 Remote code Priority COJ Eiis Message alert tone ssssssssssessseseeeee00e 52 Answering system operation Answering system and voicemail 53 Answering system operation 54 Message Capacity 54 Answering system new message indication Call screening Call intercept Priority code Message playback un sesssesceeeeee 99 Options during playback 55 Delete all old messages 56 Record and play memos 56 Remote access 57 Appendix Screen icons indicator lights and alert TOMES sent
80. s ENTER The telephone plays a confirmation tone and returns to the previous menu oO ul When your announcement is deleted calls are answered with the default announcement 47 Answering system settings Answering system settings Announcement A and B time settings These settings allow you to set different time intervals for when to play your two different announcements see Announcement selection on page 46 The default start times for announcements A and B are 8 00am and 5 00pm respectively To change these settings 1 When the telephone is idle press MENU 2 Press Aor Y to scroll to Answering sys Press ENTER 3 Press Aor W to scroll to Mailbox 1 or Mailbox 2 Press ENTER 4 Press Aor Y to scroll to Announcement Press ENTER 5 Press A or W to scroll to Set annc A time or Set annc B time Press ENTER 6 Use the dialing keys to enter the time To enter a number that is less than 10 you have to enter a O before the digit Press lt REPEAT or skip to move the cursor to the left or right OR Press A or Y to scroll to the desired digit Press ENTER to move on to set the next digit Press lt REPEAT or R skip to move the cursor to the left or right T Press Aor W to select AM or PM 8 Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu 48 Answering system settings Answering system settings Answer on off By default the answering sys
81. s a call after two rings if you have new messages and after four rings when there are no new messages This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu 50 Answering system settings Answering system settings Incoming message length Use this feature to set the recording time allowed for incoming messages The message length is one minute by default 1 2 3 NO wo f Press A or Y to scroll to Ans sys setup Press ENTER Press A or Y to scroll to Msg length Press ENTER Press Aor W to select 1 min 2 min or 4 min When the telephone is idle press MENU Press A or Y to scroll to Answering sys Press ENTER Press Aor Y to scroll to Mailbox 1 or Mailbox 2 to select the desired line Press ENTER Press ENTER to save your selection The telephone plays a confirmation tone and returns to the previous menu Remote code If you want to remotely access your mailbox from any touch tone telephone set the remote code to On and enter a three digit 000 999 remote code If you do not use this feature set the remote code to Off The default remote access code is 500 To change the settings 1 2 3 4 Press A or W to scroll to Ans sys setup Press ENTER Vi Press A or Y to scroll to Remote code Press ENTER 6
82. scroll to Home area code or Loc area code 1 Loc area code 4 Press ENTER 5 Use the dialing keys to enter a three digit area code e Press REPEAT or P SKIP to scroll to the digit you wish to edit e Press DELETE to backspace and delete a digit 6 Press ENTER to save your setting The telephone plays a confirmation tone and returns to the previous menu 19 Menu setup Call settings Choose how to store repeat calls in the call history Use this feature to choose how new calls from the same number are displayed in the call history If you want to store only the last call of repeated calls select Combined If you want to store all incoming calls separately select Separate The default setting is Separate 1 Press Aor Y to scroll to Call settings Press ENTER Press Aor Y to scroll to Repeat calls Press ENTER Press Aor Y to select Combined or Separate oR WN Press ENTER to save your selection The telephone When the telephone is idle press MENU plays a confirmation tone and returns to the previous menu Select tone or pulse dialing You can choose tone or pulse dialing in this menu The default setting is Tone Change this to Pulse rotary only if you do not have touch tone dialing service When the telephone is idle press MENU Press A or W to scroll to Call settings Press ENTER Press Aor W to Scroll to Dial mode Press ENTER Press Aor W to select Tone or Pulse 1
83. stions as mentioned above e Make sure there is a dial tone before dialing The telephone might take a second or two to produce a dial tone This is normal Wait an extra second before dialing 62 Appendix Troubleshooting Check that all the telephones connected to the same telephone line are hung up Eliminate any background noise Noise from a television radio or other appliances might cause the telephone to not dial out properly If you cannot eliminate the background noise first try muting the corded handset before dialing or dialing from another room with less background noise If other telephones in your building are having the same problem contact your telephone service provider charges might apply hear other calls while using my telephone Disconnect the telephone base from the telephone jack and plug ina different telephone If you still hear other calls call your telephone service provider My telephone does not ring when I receive a call Make sure that the ringer is not turned off see Ringer volume on page 15 Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack Make sure you plug in the power cord securely There might be too many extension telephones on the telephone line to allow all of them to ring simultaneously Try unplugging one telephone at a time until the telephones start ringing If other telephones in your building are having the same problem
84. t au plafond sous la table ou sous une armoire CONSERVEZ CES INSTRUCTIONS 70 Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23 2001 it complies with Part 68 of the Federal Communications Commission FCC rules If the equipment was approved after that date it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments ACTA We are required to provide you with the following information 1 Product identifier and REN information The label on the back or bottom of this equipment contains among other things an identifier indicating product approval and the Ringer Equivalence Number REN This information must be provided to your telephone service provider upon request For equipment approved prior to July 23 2001 the product identifier is preceded by the phrase FCC Reg No and the REN is listed separately For equipment approved after that date the product identifier is preceded by US and a colon and the REN is encoded in the product identifier without a decimal point as the sixth and seventh characters following the colon For example the product identifier US AAAEQ03T123XYZ indicates the REN would be 0 3 The REN is used to determine how many devices you can connect to your telephone line and still have them ring wh
85. t to answer with the default announcement A You can use this default announcement or replace it with your own To play the current announcement A or B 1 Follow Steps 1 4 in Announcement selection on page 46 2 Press Aor W to scroll to Annc A or Annc B Press ENTER 3 Press Aor Y to scroll to Play Press ENTER to play the announcement To record a new announcement A or B 1 Follow Steps 1 4 in Announcement selection on page 46 2 Press Aor W to scroll to Annc A or Annc B Press ENTER 3 Press Aor Y to scroll to Record 4 Press ENTER The telephone announces Record after the tone Press STOP when you are done After the tone speak towards the microphone of the telephone base to record an announcement of up to 90 seconds Announcements shorter than two seconds cannot be recorded If the memory is full the system announces Memory is full You must delete some messages before recording 5 Press gt PLAY STOP of the corresponding line when finished The answering system automatically plays back the newly recorded announcement To delete announcement A or B 1 When the telephone is idle press MENU 2 Press A or W to scroll to Answering sys Press ENTER 3 Press Aor Y to scroll to Mailbox 1 or Mailbox 2 to select the desired line Press ENTER 4 Press Aor W to scroll to Announcement Press ENTER Press Aor Y to scroll to Annc A or Annc B Press ENTER Press A or Y to scroll to Delete Pres
86. tem is on and ready to record messages on each telephone line When the answering system of the corresponding line is on the corresponding d ANS ON OFF indicator light is on If you turn the answering system off the answering system does not answer calls and record incoming messages You can also turn the telephone answering system on or off in the menu by following the steps 1 2 3 Press A or Y to scroll to Answer ON OFF Press A or Y to scroll to On or Off Press ENTER to save the setting The telephone Press ANS ON OFF LINE 1 or b ANS ON OFF LINE 2 to turn the corresponding answering system on or off When the answering system is turned on it announces Calls will be answered The ANS ON OFF LINE 1 or ANS ON OFF LINE 2 indicator light turns on When the answering system is turned off it announces Calls will not be answered The ANS ON OFF LINE 1 or b ANS ON OFF LINE 2 indicator light turns off When the telephone is idle press MENU Press A or Y to scroll to Answering sys Press ENTER Press A or to scroll to Mailbox 1 or Mailbox 2 Press ENTER Press ENTER plays a confirmation tone and returns to the previous menu NOTES If the recording memory is full the telephone announces Calls will not be answered Memory is full when you press ANS ON OFF LINE 1 or ANS ON OFF LINE 2 and the answering system cannot be turned on If the answering system is off and you pr
87. that s not on the same circuit as one used by your radio VCR or television e Consult a dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This product meets the applicable Industry Canada technical specifications The Ringer Equivalence Number REN for this terminal equipment is 0 4 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five This Class B digital apparatus complies with Canadian requirement CAN ICES 3 B NMB 3 B 73 Appendix Limited warranty The AT amp T brand is used under license any repair replacement or warranty service and all questions about this product should be directed to In the United States of America call 1 800 222 3111 or vist www telephones att com in canada dial 1 866 288 4268 1 What does this limited warranty cover The m
88. the number will be dialed using the speakerphone e Press the desired speed dial key OR Press LOWER then press the desired speed dial key The number is dialed automatically If Auto speaker is turned off or if you want to use the handset or headset regardless of the Auto speaker programming 1 Lift the handset or press SPEAKER 45 or HEADSET OR Press LINE 1 or LINE 2 to override automatic line selection 2 Press the desired speed dial key OR Press LOWER then press the desired speed dial key The number is dialed automatically 33 Speed dial Speed dial operation To dial the speed dial number while reviewing 1 Follow the steps in Reviewing a speed dial number on page 32 to display a speed dial number 2 Lift the handset or press SPEAKER 45 or HEADSET OR To dial the number using your preferred mode see Choose the preferred mode on page 19 e Press ENTER or DISP DIAL e Press LINE 1 or LINE 2 to override automatic line selection Deleting a speed dial number 1 Follow the steps in Reviewing a speed dial number on page 32 to display a speed dial number 2 Press REPEAT or sKkip to scroll to Clear 3 Press ENTER The speed dial number is deleted The screen displays Cleared Once a number is deleted it cannot be retrieved 34 Directory Directory overview Directory memory capacity The directory of this telephone can store up to 100 entries with a maximum of 16 alphanumeric charact
89. the previous menu oR WN 42 Caller ID Caller ID operation Saving a call history entry to the directory 1 When in the call history see Reviewing call history on page 41 press A or Y to scroll to the desired entry 2 Press REPEAT or skip to scroll to Copy to DIR OR If you need to add or remove the area code or a 1 at the beginning of the number do the following a Press pound key repeatedly to scroll through the various dialing formats area code seven digit number 1 area code seven digit number seven digit number or 1 seven digit number b Press REPEAT or skip to scroll to Copy to DIR 3 Press ENTER Use the dialing keys to edit the telephone number up to 32 digits e Press REPEAT or skip to move the cursor to the left or right e Press DELETE to backspace and delete a digit e Press PAUSE to insert a two second dialing pause P appears on the screen 4 Press ENTER to move on to edit the name Use the dialing keys see Character chart on page 35 to enter the name up to 16 characters e Press lt REPEAT or SKIP to move the cursor to the left or right e Press DELETE to backspace and delete a character e Press pound key to add a space 5 Press ENTER to save the entry The telephone plays a confirmation tone and displays the new directory number 43 Caller ID Caller ID operation Saving a call history entry to a speed dial location 1 When in the c
90. y this limited warranty 6 What must you return with the PRODUCT to get warranty service You must a Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty and b Include a valid proof of purchase sales receipt identifying the PRODUCT purchased PRODUCT model and the date of purchase or receipt and c Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT amp T branded PRODUCT It supersedes all other written or oral communications related to this PRODUCT The manufacturer provides no other warranties for this PRODUCT The warranty exclusively describes all of the manufacturer s responsibilities regarding the PRODUCT There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Provincial Law Rights This warranty gives you specific legal rights and you might also have other rights that vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the PRODUCT is fit for ordinary use are limited to one year from date of purchase Some states provinces do not allow limitatio

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