starter guide
Contents
1. HDMI Some HDTVs have a High Definition Multimedia Interface HDMI connector that provides the digital and audio connection This is the easiest connection if your TV has an HDMI input port NOTE If your HDTV has an input port marked DVI Digital Visual Interface you will need an HDMI to DVI adapter and separate component RCA audio connectors HDMI Input 1 Input connector on rear of TV 2 Color coded component connectors If your TV doesn t have an HDMI or DVI input port you can use color coded component video cables Pr Pb and Y for HD video signals For audio plug red and white RCA connectors into the left right audio input and output ports AT amp T U verse receiver output connectors lt POWER HDMI NETWORK Tt USB 12V EO Al La DC Component Input 1 Audio Input 1 Input connectors on rear of TV NOTE Your hardware may be slightly different than pictured S Video If your TV has an S Video port you can connect your receiver to your TV using an S Video cable For audio you can use RCA cables or plug a single optical cable into the optical ports Visit att com uverse newcustomer to learn more Watch Help On Demand tune to Channel 41 Get more out of your AT amp T U verse service Watch Help On Demand videos about these topics on Channel 411 the Help Channel AT amp T U verse introduction AT amp T U verse how to s e ntroduction to AT amp T U verse e See how U verse TV wo2. Features and screen appearance subject to change AT amp T U verse High Speed Internet Now that your AT amp T High Speed Internet service is installed every networked computer in your home can share the same fast connection on a wireless home network Use this Starter Guide to access your email from the Web set email up at home use Wi Fi hotspots and add free security software Access your email from the Web Reading AT amp T Mail via the Web is the preferred and recommended method for email access AT amp T Mail via the Web lets you log into your email account anytime at home and on the go from any computer via the Internet Your emails contacts and calendar are stored online without using space on your hard drive Plus you can set up your AT amp T Mail to collect messages from other email accounts so they re all in one place Log in at att net using your AT amp T master ID or sub account member ID email address and password and click the Mail button Set up email on your home computer Client based email POP SMTP uses software like Outlook Express to download email directly to your computer Open the email software you plan to use and enter the following information in the account setup window Email address MemberID att net Incoming POP pop att yahoo com Outgoing SMTP smtp att yahoo com SMTP authentication required Incoming mail server POP3 Incoming mail port number 995 make sure Secure Connection SSL
3. th Easy steps for getting the most from your AT amp T U verse TV High Speed Internet and Voice services Get answers 24 7 att com uversesupport or chat live 1 800 288 2020 K table of contents starter guide Your important AT amp T U verse information 3 e For quick reference record your important AT amp T U verse information here I Lect Lc eee a ee cece eee ee ee er ee ae ae ae er D e How to use the AT amp T U verse remote control e Direct the show with your Total Home DVR e Program the DVR from your computer or mobile phone e AT amp T U verse Online e AT amp T U verse Mobile e Find shows fast with Channel Shortcuts e Watch four of your favorite shows at once with My Multiview e Other Multiview choices e How to use Parental Controls e Options menus offer bigger convenience e U verse Movies and Pay Per View programming e Interactive features for TV Internet and Voice e Quick tips about your AT amp T U verse service AT amp T U verse High Speed Internet 12 e Access your email from the Web e Set up email on your home computer e Access the entire national AT amp T Wi Fi Hot Spot network e Get online protection with advanced safety features AT amp T U verse Voice ccc 16 e Set up your voice mailbox e Listen to messages or change settings e Access your mailbox online and by phone e Turn off AT amp T U verse Messaging gt e Change your PIN
4. red and white connectors delivers sound only in stereo Check to see if the TV recognizes your video inputs correctly Many newer TVs have an auto detection system that will automatically detect everything that s connected to the various ports on the back of the TV However some TVs have to be configured manually To change the video input selection manually press TV VIDEO on your remote control to locate the video input menu for your specific TV The video input menu screen below shows checkboxes next to devices the TV is detecting This menu must match the inputs on the back of the TV where video components are connected in order to correspond with Video 1 Video 2 or Video 3 on your remote control Follow the screen prompts to check uncheck boxes for correct devices NOTE Refer to your TV manufacturer s guide to resolve issues specifically related to your TV Review Review inputs for proper device assignments To turn off an input use ADJUST Up Down then press ENTER to remove the check Press EXIT to watch TV NAME TV Input AVR Input 1394 Name CableCARD IY ANT 1 TV AV DISC DVER VCH INPUT 4 IMP LT 3 GCOMP 2 HOMI 1 HOMI 2 PC DvVI CARD 1 Find answers 24 7 att com uversesupport quick fix guide Choose one of three easy ways to connect your Al amp I U verse receiver to your IV AT amp T U verse receiver output connector POWER VIDEO IN HDMI NETWORK OPTICAL Oou Aoo USB e L g OG 66 UC S 3 S
5. all in one place online at att com startuverse You can also chat live with an agent while getting started or call 1 800 288 2020 and say U verse Technical Support Switch your TV screen setting from standard to widescreen Aspect ratio is the relationship of the screen s width to its height Standard TVs have a 4 3 aspect ratio widescreen and HDTVs are 16 9 The steps below show how to switch your AT amp T U verse receiver s aspect ratio Standard Widescreen Press MENU on your remote control then use ARROWS to select Options then System Options and then Aspect Ratio Use UP DOWN ARROWS to choose 4 3 Standard Definition Widescreen Standard Definition 720p High Definition or 1080i High Definition depending on your needs then press OK Use ARROWS to select Continue and press OK att com uversesupport quick fix guide Program your remote to control up to four devices During installation the AT amp T button was set up to control your AT amp T U verse HD ready receiver You can also control a TV plus up to two other devices such as a DVD player stereo receiver or home theater in a box by programming the TV DVD and AUX mode buttons Once the devices are programmed press the corresponding mode key on the remote to control that device To watch a video on how to program your remote visit att com uverseremote NOTE The instructions below don t require you to enter a manufacturer s device co
6. can also press STOP to end recording at any time press OK to confirm Schedule program or series recordings from the Guide from any receiver Press GUIDE then use UP DOWN ARROWS to scroll to the program you want to record Press RECORD once to record a single show one red dot appears press RECORD twice to record the whole series three red dots appear press RECORD three times to cancel recording Search for a show or series you want to record from any receiver Press MENU select Live TV and use the DOWN ARROW to select Search Press OK Choose Options to narrow your search or type the show title use ARROWS to highlight a letter then press OK to select it Highlight the show you want when it appears and press INFO to record a single episode or the whole series Watch your recordings from any receiver Press RECORDED TV and select Browse Recordings to see a list of your recorded SD or HD programs and series Highlight a show and press OK to see a Program Info screen then select Play to watch the program DVR not included with U100 or U basic packages Models may vary 1 Total Home DVR functionality is available on up to eight TVs and requires a receiver for each additional TV at S7 mo Pricing subject to change 2 Available in select markets and coming to all markets by fall 2011 Visit att com uverse newcustomer to learn more Have TV will travel Take the U verse experience with you on your computer or mobile phone Watch
7. e Link your wireless number and voice mailbox e Important information quick fix guide AT amp T U verse TV 21 e Resolve problems with your services e Switch your TV screen setting from standard to widescreen e Program your remote to control up to four devices e Change your TV s input selection to match its video source e Three ways to connect your receiver to your TV e Watch Help on Demand AT amp T U verse High Speed Internet 26 e Assure reliable security for your wireless home network e Connect more computers to your wireless home network AT amp T U verse Voice ccc 27 e Create sub account voice mailboxes online e Link your wireless number and your voice mailbox e Change your PIN e Get fast affordable tech support Support questions additional resources 2 Record your important AT amp T U verse information here for easy reference With all your key information in one place it s a snap to manage your account and get support when you need it p p m DKN D gt aod U cad Ua z as gt LL e g LAN Pi oun I f o 0 0 gt WU ZEG T E E ooo S de oe ae o0 Z c N 2 To o J sud SSO A OS Ss 8 en N oe n Soge BE OG i V co 5 5 oD OS u E 8 gt See O i uwcek ON oU ay t UO 5 i te na O p 2 5 velo tO O su Fo O oO gt lt Upma O OW A EDE Vv e
8. ed z 2 03 5 A T wo U s Fes lt 4 SF WW O T N A D g O z z Q amp O We oz gt mE Oo 0 Q k oc avunyg q Os oo eS fab COOU wE Ob IJI YU a E ozan LL C u O N z esslgf T ooo 2 Oo gt I p L SO Oo zJ TE Ok lt D YCE Go 4 2 gt 42822306 z O T oO Ss occ A re f D oO e 2 N lt 32023200 Y os OG a N Z Ses os p TO 5g O We M a Q Oo D m o E P ee Z 2 c p N lt E 2 CEB eo p O gt a oa ECA o3 O E Q O a E O O O od A yp Z S 5 O An YN a5 m Too OQO uoo O x D 2 oS O c O ta uy 2 OG O n So a E oc CRESS 2 O cab Ww oO 8 O 2 c T Qoa O a LL o Dd O o 5 lt Z c oO nm O c Nn vss n z O oY i D PE 2 q 2 7 i 7 2 oe a JQ E D 2 Q 27 82a D ea wf P g Eek Z i qg NN i S lt a D 2 D o p Ww c D J Ox a 00 e 5 T V m O W Sos ee L C G O a 3 i O MO aw A eye U g 7 oO Q o O 5 g JI Ww go N oun cos n O 5o WO L Q N b gt ca Wy sere O EE agg gt E UO cee Ory an s O ft p Se wE TN SS OUD Ss o 8 uov a2 Cat MW E FOT v ore Owe Ne Oa I hz rae ee E n A A A Your award winning U verse service was installed by Tune your TV to ch 411 Q D H lt How to use the AT amp T U verse remote control Control devices with mode buttons a TV OVD Power on off devi
9. is checked Outgoing mail port number 465 make sure Secure Connection SSL is checked Set password authentication for outgoing mail NOTE If your email software doesn t support SMTP authentication you won t be able to send email from your AT amp T account For more email support information visit att com email support There are numerous client based email products supplied by non AT amp T third party vendors Because of the variety of products and versions available support for some functionality by AT amp T technical agents may incur a fee Alternatively AT amp T also provides online self help for these applications As always we recommend that our customers use AT amp T Mail access via the Web which provides a broad set of functionality to manage and access email anywhere and anytime att com uversesupport internet user guide Access the entire national Get online protection with advanced AT amp T Wi Fi Hot Spot network safety features Check your email surf shop and S atst Sn saan come Visit att software yahoo com to learn more about these security features work on the go If you re runnin pond f Gory J nl ed aa el nd gt Anti Spyware seeks out and removes programs that gather personal Microsoft Windows XP on your huasi es ATAT Wi Fi Locations information and slow down your computer laptop connecting to an AT amp T o Wi Fi Hot Spot is quick and easy ened ie gt Anti Virus cleans and protects your computer a
10. property of Home Box Office Inc 4 Event schedules subject to change Once a Pay Per View is ordered it cannot be cancelled by remote or customer care You will be billed and the event will air on your TV set Find answers 24 7 att com uversesupport p TV user guide AT amp T U verse 9 10AM lt U verse Movies gt Three ways to access U verse Movies Press ON DEMAND on your remote control for one touch access 2 Press MENU and use ARROWS to select On Demand then U verse Movies Press OK Press GUIDE then use ARROWS or CH PG to select Channel 1 Press OK How to order Pay Per View Program info Press 1 0 2 on your remote to access Pay Per View Channel 102 or press 10 6 to see PPV HD Channel 106 then press OK You can also press GUIDE and use ARROWS to select Channel 102 or 106 ept Pet Sol x Select the program you want to order and press OK to reach a Program Info screen with event time pricing and how to order Interactive features for TV Internet and Voice Access your TV s interactive features Add AT amp T U verse High Speed Internet and AT amp T U verse Voice digital home phone service to your AT amp T U verse TV _U bar service they work together Ad Partners 2 2 Press MENU and use RIGHT ARROW to select Interactive Check your wemier stocks sports and mone all without leming your 3 Use ARROWS to select More Interactive and then the application y
11. Demand programs e How to order PPV e How to search for On Demand programs Internet amp email e Email issues e Wireless connectivity issues with a PC e Wireless connectivity issues with a Mac AT amp T U verse Voices e Voice issues e AT amp T U verse Messaging e AT amp T U verse Voice Where s my AT amp T U verse tech e Where s my tech videos require Windows Media Player Questions Find answers 24 7 att com uversesupport Visit Getting Started for online help Click att com startuverse to access step by step guidance and how to tips at our Getting Started page online NOTE AT amp T U verse online Help On Demand Get answers 24 7 at att com uversesupport or talk live with an AT amp T representative Or download and install our free Troubleshoot amp Resolve tool at att com troubleshoot to manage your U verse service online Sign up for free paperless billing Conveniently store and retrieve up to 12 months of bills online while reducing your risk of identity theft Log in now to your online account or go to att com Ugreen and select Stop Paper Bills AT amp T U verse High Speed Internet Assure reliable security for your wireless home network The 10 digit number printed inside brackets on your residential wireless gateway is the encryption code pass key or Wireless Network Key needed to connect your computers to the gateway WPA Wi Fi Protected Access is the underly
12. ces Rewind or fast forward program Initiate program Allow navigation between recording TV components RGB HDMI analog other Stop program play Start or resume Pause program play pee Jump forward Go to Recorded TV or backward by program list interval Go to On View online weather sports stocks and traffic Demand library info in the U bar Go to main menu Navigate channels screen menus and screens Return to previous menu screen Select onscreen option Display program Return to live TV info screen Access applications if available Change volume Channel page guide up or down Go to interactive program guide screen Mute audio Return to previously viewed live TV channel Keypad for channel and search functions Edit text on the Search screen z X f eC eo 6 06 06 0 A d o PU 0 s wif agog 0 eooo AO l io o pa 000o Access screen viewing options Your remote can control up to four devices At the time of installation your remote was set up to control your AT amp T HD ready receiver The remote is also capable of controlling up to three other devices such as the TV DVD player or home theater system You can access step by step instructions on how to program your TV or other devices by pressing MENU on your remote control and scrolling to Help and selecting System Set up att com uversesupport TV user guide TV like you ve never seen be
13. ckly gt Press any ARROW to access your onscreen Picture in Picture browse bar gt Print a channel lineup guide for your area at att com channellineup See what s hot to watch now gt Press ON DEMAND on your remote control to access U verse Movies Chat with other members online gt Visit att com uversecommunity to post messages and talk with other AT amp T U verse members about TV features programming and more Watch exclusive AT amp T U verse channels gt Front Row Channel 100 Learn what s coming up on Pay Per View gt Theatre Channel 200 1200 Watch U verse Movies trailers interviews and more gt Buzz Channel 300 1300 Go behind the scenes of your favorite TV shows gt Sports Channel 600 1600 Crease aes Get previews and an in depth look i CE z at all kinds of sports programming Browse boards gt Help Channel 411 E i Get AT amp T U verse TV service help gt ATTention Channel 400 See news about our latest enhancements and more Easy system setup You can program your AT amp T U verse remote and set viewing aspect ratio and Parental Controls using the System Set up Tool gt Press MENU on your remote and use ARROWS to select Help gt Press OK to select System Set up 1 Caller ID on TV requires subscription to U verse TV and U verse Voice Find answers 24 7 att com uversesupport gt Ea eh Sa SSR a ee a m Se e a oea r a weg pre Tiny A To Ss z T a
14. de because most codes are stored in the AT amp T U verse remote s memory If you re unable to add a device or want to learn about advanced features like reassigning mode buttons refer to the remote s manual provided at installation For more info visit att com userguides How to assign devices to TV DVD AUX mode buttons Power on the device to be programmed 2 Point the remote control at the selected device Press and hold the mode key that matches the device you want to program TV DVD or AUX along with the ENTER key Hold both keys for one second then release The four mode keys on the Remote Control flash twice to indicate you are in search mode Search by pressing the SCAN FF key repeatedly until the device turns OFF the selected mode key will flash once for each press of the SCAN FF key Pause briefly between each key press to allow your device enough time to respond O Press the POWER button on the remote to turn the device back on NOTE If the device does not turn off and you have searched all available codes the selected mode key will flash 8 times If this happens please start over NOTE If the device does not turn on you may have pressed the SCAN FF key too many times Press the REW SCAN key to scan backwards and test the POWER button again O Check VOLUME and MUTE Do not test using REW SCAN SCAN FF FWD or EXIT If there is any problem with any of the keys press the SCAN FF button and search until y
15. er ways you can quickly learn more gt Tune to video tutorials on Help Channel 411 gt Print a channel guide at att com channellineup gt Click att com uversesupport gt Chat support att com chat gt Call 1 800 288 2020 then say Order AT amp T U verse services Pay my bill or AT amp T U verse technical support gt For current programming visit att net uverseonline Esta pr ctica guia r pida tambi n est en espanol en att com userguides en ingl s Para ver videos utiles en espafiol por Internet visite att com videosenespanol More resources Visit these links for news customer care and AT amp T community discussions f facebook com uverse e twitter com attcustomercare E att com uversecommunity You Tu hei youtube com att Find answers 24 7 att com uversesupport E gt 2011 AT amp T Intellectual Property All rights reserved AT amp T the AT amp T logo and all other AT amp T marks contained herein are trademarks of AT amp T Intellectual Property and or AT amp T affiliated companies
16. fore One DVR one experience any receiver Record up to four shows at once and record and play back shows in any room from a single DVR Your AT amp T U verse HD ready receiver with Total Home DVR lets you gt Record up to four shows at once on a single DVR and record and play back your shows from any room in your home gt Schedule update or delete your recordings from any room in your home gt Pause your recorded show in one room and pick it up where you left off in another gt Pause fast forward and rewind live TV or recorded shows from any receiver gt Set Parental Controls for U verse Movies Pay Per View and live or recorded shows gt To learn more visit att com uversesupport NOTE BLUE CAPITAL LETTERS refer to buttons on the remote control Pause fast forward and rewind live TV from any receiver Your Total Home DVR stores up to 60 minutes of the live TV channel you re watching on up to four of your receiver connected TVs at the same time When you change channels your DVR will begin storing the new program instead You can rewind live TV by pressing REW You can also freeze live TV for up to 60 minutes by pressing PAUSE press PLAY to restart Record the program you re watching from any receiver Press RECORD on your remote control to begin recording the program you re watching The Record light on your receiver remains lit until recording stops automatically at the program s scheduled end time You
17. gainst viruses worms and eee eT 2 Tapt Canalina hosh Lams bi capes DiDa aii gt On your laptop go to your Sg NE Re control panel and click PS ee ehe ee Network Connections Trojan horses gt Firewall shields your computer from unauthorized access gt Pop Up Blocker stops many types of windows that open automatically s Double click Wireless Network gt Parental Controls let you put limits on what your children can do and see online Connection and select View Wireless Network gt AT amp T Mail Protection prevents junk mail UCE unsolicited commercial email and UBE unsolicited bulk email d bimhecia d lime otir Sopot d icf A Abbia ADT gt Choose the attwifi network Find thousands or AT amp T la Hot Spots at attwifi com locations from the list of available PC Health Check networks shown NOTE You may see an alert that the Wi Fi hotspot is an unsecured wireless network PC Health Check is a free easy to use diagnostic tool that will quickly assess This is normal for public Wi Fi hotspots the health of your PC and its connection settings as well as recommend gt Click the Connect button at the bottom of the screen Notice that the attwifi solutions to fix potential performance issues Come back often and use our network changes status to Connected spam free PC Health Check to get peace of mind to help prevent issues and check on Our computer performance Visit us at pccheck a
18. hit V shows and program the DVR from your computer With AT amp T U verse Online you can watch TV shows movies and videos on your computer with thousands of titles to choose from at no extra charge Log on to att net uverseonline and you can gt Watch hit TV shows classic TV series movies trailers and other video clips online gt Manage your DVR recordings and settings gt Manage your AT amp T U verse account and check your local TV listings Here are the steps to program your DVR Go to att net uverseonline and log into your account by clicking the U verse Member Login button 2 Click the What s on U verse TV link to see the Guide screen Here you can use the onscreen Arrows to scroll the TV listings select the day or click Prime Time to jump to a specific day or evening only viewing You can also type a title into the Search field to find a specific program Watch hit TV shows and program the DVR from your mobile phone AT amp T U verse Mobile lets you manage your DVR schedule and recordings browse the TV guide and with a qualifying AT amp T U verse TV plan watch from a library of hit TV shows on your smartphone Take the AT amp T U verse experience with you Learn more at att com getuversemobile The app is a free download from Apple iTunes BlackBerry App World or Android Market Once you have the app here s how to use it to program your DVR Through the guide browse to find
19. ing security technology for the Wi Fi 802 11b g standard on the residential wireless gateway SN 210811000079 TO a MAA eee Number 4200 001058 1 For Advanced Configuration http 192 168 1 254 System Password 1534418033 Mac Address 00217C3C79F0 Wireless Network Key 0690735510 Location of your gateway s 10 digit Wireless Network Key code Mac OS X users You may need to enter the character on the Wireless Network Key for example 0690735510 For directions on connecting Mac computers via USB cable visit att com startuverse and click Setup a Wireless Connection under U verse Internet Connect more computers to your wireless home network You can connect more computers by Ethernet or wirelessly NOTE You will need to use your 10 digit Wireless Network Key code See illustration above gt Connect an Ethernet cable from any available Ethernet port on the residential wireless gateway to your computer s Ethernet port gt Connect wirelessly with a wireless enabled notebook or a computer with an 802 11b g wireless network adapter installed Ethernet cable If your PC does not have built in wireless capability Install and configure your wireless adapter according to the manufacturer s instructions Enter the network name it s the word 2WIRE in all capital letters followed by the last three digits of the gateway serial number f
20. nce you have a personal identification number PIN you can restrict viewing by TV or movie rating all adult only programming who can rent U verse Movies and more Press MENU then RIGHT ARROW to Options then down to Parental Locking Press OK Use the remote s number pad to enter your four digit PIN and press OK press DELETE to clear an entry You ll have to enter your PIN twice The Parental Locking screen will appear with your locking options Be sure to scroll down to the second page if you want to lock adult only content titles and posters from the standard channels U verse Movies and purchases from Account Manager Options menus offer bigger convenience Watch TV the way you want by customizing your Guide screen view what channels you see your onscreen language sound settings and more There are two ways to access Options Access Options from the Menu screen to customize all your preferences Here you can set favorite channels or channels to hide choose a parental locking PIN set your audio preferences aspect ratio closed captioning language settings and more Press MENU on your remote Use ARROWS to select Options Use ARROWS to select the category of preferences you want to change and press OK Access Options without changing the channel or leaving the Guide screen Guide Guide Options FH 3 6 DAN RIAN JARI Dis slay charivels Change your onscreen language or enlarge o A ARCMIN Go ar earliest yo
21. or example 2WIREO79 and the encryption code or Wireless Network Key See the illustration above for the Wireless Network Key location Mac and Macintosh are registered trademarks of Apple Inc Visit att com uverse newcustomer to learn more AT amp T U verse Voice Create sub account voice mailboxes online Create up to eight sub account mailboxes one for everyone in the family each with a unique PIN greeting and notification options Go to att com myuverse a Log in with your AT amp T U verse member ID email address and password Locate the AT amp T U verse Voice section Click on the U verse Voice Home Page Go to the Voicemail Settings tab and select Voicemail Setup Select Create New Voice Mailbox to launch the voicemail setup wizard and follow the instructions for setup Link your wireless number and your AT amp T U verse Voice mailbox See page 17 for details Change your PIN personal identification number See page 16 for details Get fast affordable tech support re AT amp T ConnecTech offers installation setup and tech support for your wireless network regardless of your service provider or product manufacturer Call 1 800 270 5103 to find out more Plus get a complimentary PC health check Visit pccheck att com catalog Questions See the complete AT amp T U verse TV High Speed Internet and Voice Features Guides and more user guides at att com userguides Here are oth
22. or more information on setting up and customizing your voicemail Para ver videos utiles en espanol por Internet visite att com videosenespanol Find answers 24 7 att com uversesupport f gt Resolve problems with your AT amp T U verse V Internet or Voice services Press TV on your remote control Press TV VIDEO to see TV programming If you re still having trouble with your AT amp T U verse TV Internet or Voice services try resetting your TV receiver or residential wireless gateway by unplugging it from the power outlet in the wall See below for details for alternate reset if you have different equipment NOTE Unplugging the TV receiver or residential wireless gateway will interrupt any recordings in progress Turn off the receiver connected to that TV and unplug it Wait at least two minutes before plugging the receiver back in Turn it on and retry what you want to do Unplug the residential wireless gateway from the power source See below for alternate reset Wait at least two minutes then plug the residential wireless gateway back in and retry what you want to do Alternate reset If your service is supported with a Home Network Hub and Power Supply Unit PSU with battery backup then you will need to press the Reset button on the left side of the PSU to reset AT amp T U verse service The PSU may be located in the garage or a closet near an outside wall AT amp T U verse Getting Started has answers
23. ou find a code that will operate all the functions properly E Press the ENTER key to save the programming The appropriate mode key will give a long flash indicating successful programming NOTE If the programming is interrupted or inactive for more than 30 seconds the mode keys will flash eight times This indicates the remote has left the programming mode and returned to normal operation without saving any changes If you have an integrated or combination unit such as TV DVD TV DVD VCR etc each component of the unit may need to be programmed separately by using the mode keys For instance for a TV DVD search for the device code of TV and program into TV mode key then search for the Device Code of DVD and program into the DVD mode key Want more help If you re unable to add a device or want to learn about controlling the volume on all devices using your remote visit att com userguides You can also check the remote s user manual provided at installation or watch Help On Demand on TV Press MENU select Help then Help On Demand to see all program titles Visit att com uverse newcustomer to learn more Change your I V s input selection to match its video source If you re unable to see TV programs on your screen first try pressing the TV VIDEO button on your remote control to change from Video 1 to Video 2 or Video 3 These separate video inputs Video 1 Video 2 and Video 3 must match the incoming video source the recei
24. ou want to use Learn more about these innovative features below AT amp T U bar See the customized sports stocks and weather content you ve selected on your AT amp T U verse Internet homepage without leaving the TV program you re watching Press the GO INTERACTIVE button on your remote control to launch U bar AT amp T Weather On Demand ch 227 Tune to Channel 227 using your remote control or select it from the Interactive screen Choose a city in the U S to see local conditions hourly temperatures and a six day forecast plus video radar and EIA press O to play video Satellite images AT amp T U verse High Speed Internet account required Visit att com uverse newcustomer to learn more Caller ID notifications on TV With AT amp T U verse Voice you can see who s calling on your TV screen without changing the channel Includes a Message Waiting indicator so you know if they ve left a message Tune to ch 9901 or select Services from the Menu screen to set it up Call History ch 9900 Call History Also with AT amp T U verse Voice you Calls for 230 555 2323 can view recent incoming calls on price aprii your TV screen and initiate a call by eae highlighting a number and pressing ih oS OK on your remote control Your Cj ii phone will ring and when you answer it your call will be connected Page up PRIMATE SUITE ATAT Quick tips about your AT amp T U verse TV service Best ways to locate channels qui
25. rks e AT amp T U verse Voices Help with AT amp T U verse service issues e Remote control issues e No picture e No service gear or cog error e No service red X or other error message e Email issues e Sound issues e Picture quality issues aspect ratio HD settings e Picture freezing e Wireless connectivity issues with a PC e Wireless connectivity issues with a Mac e Voice issues Understanding my AT amp T U verse bill e AT amp T U verse billing e AT amp T U verse online services amp paperless billing AT amp T U verse digital video recorder DVR amp remote control e How to use your DVR e How to program your remote control e Moving your AT amp T U verse equipment e Equipment overview e Remote control overview e Total Home DVR e Remote control issues AT amp T U verse features e AT amp T U bar e AT amp T YP com TV eGames e Public Education amp Government programming e Media Share e Multiview e How to program your remote control e How to use your DVR e How to change channels e How to use Program Guide e How to use Picture in Picture e How to use Search e How to use Parental Locks e How to use widescreen e How to create favorite channels e How to hide channels e How to change languages e How to record programs e How to schedule recordings e How to record series e How to view recorded programs e How to delete or cancel recordings e How to use Web remote access e How to order On
26. ss voicemail systems Caller ID and Call Waiting might not work simultaneously with AT amp T U verse Voice Caller ID Some call information may be blocked or otherwise not displayed including information for some calls originating outside of the AT amp T network and calls carried over facilities that do not transmit Caller ID information att com uversesupport Link your wireless number and your voice mailbox When you have Wireless from AT amp T you can check your wireless and home phone messages at the same time To link up to two wireless numbers Go to att com myuverse 2 Log in with your AT amp T U verse member ID email address and password Locate the AT amp T U verse Voice section Select the U verse Voice Home Page Go to the Voicemail Settings tab and select Integrate Wireless Voice Mail Click on Launch Wireless Integration Wizard and follow the instructions Visit att com uverse newcustomer to learn more voice user guide AT amp T Voicemail Viewer Get your AT amp T U verse Messaging delivered right to your desktop or smartphone listen to messages in any order and even forward messages as email from your Smartphone AT amp T Voicemail Viewer apps and desktop gadgets give you a simplified voice message view from iPhone and BlackBerry devices as well as iGoogle Homepage and Windows Vista Sidebar To get started visit att com vmviewer Important information Remote access Although
27. t or change your Favorites Scroll using UP DOWN ARROWS and press OK to check channels you want to see See checked channels by selecting View Checked then press OK Select Uncheck All and press OK to clear the whole Favorite Channels list Done Select Save and then press OK My Multiview xi a PETTA A TOA NANT SUNG j Other Multiview choices Tune to one channel to see available programming in a single genre choose News Multiview ch 201 or 1201 HD Kids Multiview ch 301 or 1301 HD or Sports Multiview ch 601 or 1601 HD Subscribers to ESPN GamePlan can tune to channels 620 and 4400 Multiview will display all available channels in your TV package In any Multiview you can gt Press UP DOWN ARROWS to scroll through the available channels or to select a channel gt Press OK to replace the channel in the viewport with the selected channel gt Record a program by selecting one of the Multiview screens and pressing RECORD Check out ch 400 for seasonal Multiviews NOTE If you hide channels from view in the Guide screen they will still display in Multiview windows unless you block them with Parental Controls A limited number of HD channels are not supported for display within My Multiview 1 Channels content available for viewing in Multiview are based on TV package and additional programming purchased Visit att com uverse newcustomer to learn more How to use Parental Controls O
28. the show you would like to record Select the show to bring up the Show Details page Select Record This Episode to record only this one episode or Record Series to record the entire series 4 You ll receive confirmation that your recording is set when the Show Detail page updates replacing Record This Episode with Cancel This Episode 3 Access to select content requires compatible device qualifying U verse TV plan or monthly subscription fee and Wi Fi connection and or cellular data connection Available content may vary by device and or U verse TV subscription and is subject to change Data charges may apply Find answers 24 7 att com uversesupport gt TV user guide Find shows fast with Channel Shortcuts Browse channels grouped by category and easily find the type of programming you like Access Channel Shortcuts two ways Press MENU With Live TV selected use DOWN ARROW to select Channel Shortcuts Press OK and use DOWN ARROW to select your category From the Guide screen press ENTER With Display Channels selected use DOWN ARROW to pick a category and press OK Watch four of your favorite shows at once with My Multiview See only the channels you watch most you ll still see all channels in the Guide screen Press MENU and use the DOWN ARROW to select My Multiview and press OK Begin watching four of your Favorites if already set Press INFO and select Add Remove Channels and press OK to se
29. tt com healthycomputer gt Open your browser You ll see an AT amp T Wi Fi login page J P p p y p gt Log in using your AT amp T master account ID your email address and select your domain name the name to the right of the symbol in your account ID gt Enter your password click to agree to the Terms of Service and Acceptable Use Policy and click the login button That s it You re now connected See the complete AT amp T U verse High Speed Internet Features Guide and more user guides For information on how to connect using other operating systems and devices please visit attwifi com and click on Learn More to visit the Frequently Asked at att com userguides Questions page AT amp T Rewards for Relerrals a ee or eta a a eS A Maximize your speed Visit att com tips to learn how to maximize the speed of your AT amp T U verse High Speed Internet service Access includes AT amp T Wi Fi Basic Wi Fi enabled device required See www attwifi com for details and locations Visit att com uverse newcustomer to learn more Find answers 24 7 att com uversesupport o Set up your voice mailbox Setting up your AT amp T U verse Messaging voice mailbox takes only a few minutes Dial 98 from your home phone E Follow the prompts to set up a mailbox After creating your PIN be sure to set up your authentication code This will allow you to reset your PIN over the phone if
30. ur view while watching live TV Change ex ne Oot Mews Heactir Top Stories of the Day Favorite chance your Guide view see your favorite channels DORR ESTAR Ose en suonrcurs Laa helige Smh haige mii 7 diy Cem Lite 40 Channels or access Shortcuts to view the category of PES Ramm Msmesrnencanrteetctsnnanpanitnremnareesier channels you want to watch while the Guide e Ase binda RECORDING TIO AD0 AN T WIM LE ee oe is visible Press ENTER on your remote while watching TV or from the Guide use ARROWS to choose the category of preferences you want to change and press OK U verse Movies and Pay Per View programming AT amp T U verse On Demand offers Free On Demand a huge selection of U verse Movies rentals plus Premium On Demand when you subscribe to HBO Cinemax STARZ or SHOWTIMEze Pay Per View offers you a front row seat at exciting live sporting events concerts and more Visit att net uverseonline to see clips of some of your favorite shows Features subject to change Simulated screen images for demonstration purposes only 2 Free on Demand programming varies by package subscription Subscription to appropriate package and HD Technology Fee are required to access FREE and or PREMIUM HD On Demand titles 3 U verse Movies Customer responsible for applicable charges Once a U verse movie is ordered it cannot be cancelled by remote or customer care HBO Cinemax and related channels and service marks are the
31. ver DVD player or other device connected to the TV If this doesn t solve the problem depending on how your devices are connected it may be that the TV s input selection does not correspond to the input of the AT amp T U verse TV receiver See two examples of how to connect the AT amp T U verse HD ready receiver to your HDTV set below Check how your devices are connected to the TV A Every TV is different in the way the ports are configured on the back of the TV and in the way the menus are presented on the TV screen Most devices have ports that require one or more of the cables shown at right The manuals for your devices will have specific directions owo o O 319289 INCH ajqeo jeixeo7 Lt 21429 0 P1A S To connect your AT amp T U verse HD ready receiver to your HDTV set the connection is generally HDMI to HDMI the highest quality video audio connection You can also use color coded component RCA cables some HDTV sets do not have an HDMI port that output audio video signals from the receiver and plug into matching audio video RCA inputs on the back of your HDTV set a1qeo yOu HLL If you ve connected your TV input using Composite yellow connector S Video or Coaxial you won t get an HD picture HD is supported only via HDMI or Component red green blue The same holds true for Dolby Digital 5 1 surround sound which is available only via HDMI or TOS Link optical The Baseband
32. you can access your voicemail and manage your features while away from home calls can be placed only from your home AT amp T U verse Voice service is not currently mobile Voicemail When dialing into voicemail remotely you may incur additional access charges for non local calls hotel service charges or cellular charges Call forwarding call transfer Per minute rates apply if you forward or transfer to an international number or exceed time under a defined minutes per month plan Linking Wireless from AT amp T to your AT amp T U verse mailbox When you add a wireless number to your AT amp T U verse Messaging voice mailbox it replaces your current wireless voice mailbox and any existing messages will be lost Prepaid service cannot be added to AT amp T U verse Messaging Landline and wireless numbers must be within the same service area The Social Security number or Tax ID provided during setup must match the one on your wireless account AT amp T U verse Messaging may not be fully compatible with all AT amp T wireless voicemail systems AT amp T U verse Voice AT amp T U verse Voice including 911 dialing will not function during a power outage without battery backup power AT amp T U verse service is compatible with many monitored home alarms and medical monitoring systems See the complete AT amp T U verse Voice Features Guide and more user guides at att com userguides Learn more Visit att com uversevoicemail f
33. you forget it Listen to messages or change settings Accessing your mailbox online Go to att com myuverse Enter your AT amp T U verse member ID email address and password On the AT amp T U verse Account Overview page go to the AT amp T U verse Voice section Click on Check Voicemail to view and play your messages Click Voicemail Settings then Voice Mailbox Preferences to view your options Accessing your mailbox by phone gt Dial 98 from your home phone gt If youre away from home dial your home number and press to skip the voicemail greeting Turn off AT amp T U verse Messaging Go to att com myuverse and enter your AT amp T U verse member ID email address and password 2 From the main page go to the AT amp T U verse Voice section Click on the U verse Voice Home Page Click the Voicemail link under Quick Settings in the left navigation bar Click the OFF button then click Save NOTE All Call Forwarding features that were set to go to voicemail will be disabled To change your Call Forwarding selections select the Phone Features tab Change your PIN personal identification number To change your mailbox PIN at att com myuverse enter your AT amp T U verse member ID email address and password amp Locate the AT amp T U verse Voice section Select Change PIN Follow the instructions AT amp T U verse saging may not be fully compatible with all AT amp T wirele
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