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user manual for internet banking - Intesa Sanpaolo Bank Albania

1. EMER MBIEMER Internal Transfer Falt I Internal Transfer 10 09 2014 14 46 38 GMT 0200 Payment To Existing Template e Make New Payment User Reference Source Account 123456 12345635501 Tirana Head Office Y 972 12 EUR Beneficiary Details Beneficiary Account 65432195501 Q Beneficiary IBAN No Beneficiary Email Payment Details Transfer Amount s00 Transfer Currency LEK s Pay Now Pay later 12 09 2014 E Setup Standing Instruction Other Details Narrative Monthly Transfer Template Access Type Save as Template initiate Save and Subm Indicates mandatory fields Indicates mandatory if particular option is enabled The actual Debit Amount for Future Dated Cross Currency Transfers may differ based on the prevailing exchange rate on the value date 4 5 2 Click the Initiate button The system displays the Internal Transfer Verify screen Change Password Reminder Session Summary Sitemap Logi MNA amp Accounts Payments BillPayments Customer Services EMER MBIEMER Internal Transfer Verify 000G Internal Transfer Verify 10 09 2014 14 50 24 GMT 0200 User Reference Source Account 12345635501 000123456 Beneficiary Details Beneficiary Account 65432135501 Beneficiary IBAN No Beneficiary Branch 000 Tirana Head Office Beneficiary Email Payment Details Transfer Am
2. Albania 6 2 2 6 2 3 6 2 4 Mode of delivery Select Branch City Select the City to which the branch belongs from the drop down list Branch Select the branch from where the cheque book will be collected from the drop down list Other data will be automatically populated upon Branch selection Click the Submit button The system displays the Cheque Book Request Verify screen Click the Confirm button The system displays the Cheque Book Request Confirm screen with the status message OR Click the Change button to change the cheque book details Click the OK button 6 3 Cheque Status Inquiry Specific reports can be generated for paid cheques stopped cheques paid cheques for a given period and for a given cheque range Alternatively a generic report can also be generated Report can be generated for a single cheque also A generic report without entering a cheque number can also be found out 6 3 1 6 3 2 6 3 3 6 3 4 Navigate through the menus to Customer Services gt Cheques gt Cheque Status Inquiry The system displays the Cheque Status Inquiry screen Select the account number from the drop down menu select the cheque status and date range Click the Submit button The system displays the status of the cheque and cheque amount 6 4 Register Report 6 4 1 6 4 2 6 4 3 6 4 4 6 4 5 6 5 Ses To Register a report Navigate through the menus to Reports gt Register Report The system displays t
3. NNN USER MANUAL FOR INTERNET BANKING IB SERVICE Content Introduction and General questions Accessing and using Internet Banking 1 Inquiries N OO fF ODN Log In Log Out and Printing screen transaction information Term Deposits Transfers and Payments Bill Payments Customer Services Transactions User Manual for Internet Banking Service August 2015 INTESA SANPAOLO BANK Albania Introduction and General Questions Intesa Sanpaolo Bank Albania provides you the Internet Banking service which allows you to effect transactions in real time completely over the Internet without needing to install any software on your computer Internet Banking is available to both individual and corporate customers This service gives you the ability to access your account s and banking information directly from your home or office computer 24 hours a day 7 days a week thus giving value to your time Through Internet Banking customers can check account s balance transfer funds locally and abroad make payments e g phone bill taxes etc review transaction details review information about loans deposits checks issued exchange rates open an electronic deposit e deposit and much more Customers may access the Internet Banking only after having applied for the service and after the Bank has provided them with a Username Password and Security Key The purpose of this document is to se
4. Account Number IBAN GB1122334455667788 Beneficiary Address ci Country Select Beneficiary Email Beneficiary Bank Details Enter Beneficiary Bank Detals gyi National Clearing Codes Bank Detals O SWIFT Code Tec Gao WY Q National Clearing Code Type Select Bank Name CG UNITED National Clearing Codes ooo 0 Bank Address County United Kingdom CY LONDON EC2A 204 UN Payment Details Transfer Amount Transfer Currency Pay Now Pay later Other Details Payment Details1 Payment Details Payment Details3 Payment Details4 Other Details Correspondence Charges Narrative Template Access Type Indicates mandatory fields Indicates mandatory f particular option is enabled 20 Pound Sterling Y 23 09 2014 E Payment for invoice of Shared SHA Y Payment details Private 4 7 2 Click the Initiate button The system displays the Outgoing Funds Transfer Verify screen User Manual for Internet Banking Service August 2015 27 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Accounts Payments Bill Payments Customer Services EMER MBIEMER Payment To Make New Payment User Reference Number outgoing correct Source Account 12345635501 000 123456 Beneficiary Details Beneficiary Name Company 1 Destination Account Ty
5. Select the type of payment from the drop down list Transfer Description Type the payment details Note Under Note section are listed the requirements for the details to be included in the Transfer Description field for the payment to be considered valid Carefully read the notes prior to initiating any payment User Manual for Internet Banking Service August 2015 34 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Logo Accounts Payments Bill Payments Customer Services EMER MBIEMER Pay Bills 2 keir 1e 15 09 2014 15 26 04 GMT 0200 Pay Bills Payment Details Select Customer 123456 CUSTOMER ACCOUNT NAME Select a Biller VODAFONE ALBANIA SHA Mobile 54895758 v Select Account 123456 12345635501 Tirana Head Office v 49 374 294 93 LEK Other Details Customer Name EMER MBIEMER Select a Biller 200519 54895758 Select Account 12345635501 Bill Number 665866 Bil Date 16 07 2014 A Payment Amount 1200 Payment Currency LEK Type of Payment VODA Vodafone Albania LEK 7 Transfer Description Payment for July 2014 inve Note Some Note for 200519 5 3 2 Click the Submit button The system displays Pay Bills Verify screen 5 3 3 Click the Confirm button The system displays Pay Bills Confirm screen with the status message OR Click the Change button to go to the previous screen and edit t
6. Setup Standing Instruction Optional Select Setup Standing Instruction to set standing instructions for the internal transfer for a period The system auto transfers the fund on the specified date and frequency The transfer can be done in any of the three modes Pay now Pay later or Setup Standing Instruction SI Execution Frequency Conditional Select the standing instruction execution frequency for the internal transfer from the drop down list The options are Daily Weekly Fortnightly Monthly Bi Monthly Quarterly Half Yearly Yearly This field is displayed if you select the Setup Standing Instruction option First Execution Date Conditional Select the execution date for the first standing instruction from the Calendar pick list This field is displayed if you select the Setup Standing Instruction option Expiry Date Conditional Select the standing instruction Expiry Date from the Calendar pick list This field is displayed if you select the Setup Standing Instruction option Narrative Optional Type the narrative Template Access Type Optional Select template access type from the drop down list Options are Public Private For Retail Users template access type will be private User Manual for Internet Banking Service August 2015 20 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Log Accounts Payments BillPayments Customer Services
7. 3 Click the Confirm button The system displays the Delete Biller Confirm screen with the status message OR Click the Back button to go to the previous screen 5 2 4 Click the OK button The system displays the Register Biller screen 5 3 Pay Bill Using this option the user can pay the bill to the registered biller The system will validate the stored biller information for the sufficient funds to pay bill payment amount 5 3 1 To Pay Bill Navigate through Bill Payments gt Pay Bill Select Customer Select the customer from the drop down list Select a Biller Select the biller to which you will pay the bill from the drop down list Select Account Select the account number from the drop down list and click Continue Note If the customer has setup an account nick name it can be used instead of the account type Change Password Reminder Session Summary Sitemap Logou Accounts Payments Bill Payments Customer Services EMER MBIEMER Pay Bills 000600 Pay Bills 15 09 2014 15 21 57 GMT 0200 Biller Details Select Customer 123456 CUSTOMER ACCOUNT NAME Select a Biller VODAFONE ALBANIA SHA Mobile 54895758 v Select Account 123456 112345635501 Tirana Head Office 49 374 204 93 LEK Then complete the Other Details Section Bill Number Type the bill number Bill Date Select the bill date from the pick list Payment Amount Type the amount to be paid to the biller Type of Payment
8. 4 E 15 38 Stop Or Unblock Cheque Request Initiated 6 HE 23 08 Transaction Type Display Gives the list of transaction tatus Display Displays the status of transactions Click on the hyperlink to display the search results as per search criteria for the selected transaction The transaction can be considered complete in case it s status is completed Count Display Number of transaction for each transaction type with same status Graph Display Displays the count as a graph 7 2 2 Click the status link of the transaction The system displays the Search Authorization Transactions screen User Manual for Internet Banking Service August 2015 39 INTESA SANPAOLO BANK Albania Change Password Session Summary Reset Security Question Sitemap Logo EMER MBIEMER Search Authorization Transactions Search Authorization Transactions 15 09 2014 17 06 13 GMT 0200 Click here to add more search criteria BBeBe records 11o 1of 1 Reel Ree page tof 1 gt gt i None All EBanking Reference No Transaction Type Transaction Status Created On Created On My Timezone Updated On Updated On My Timezone Created By Updated By j 0 150849615089767 Internal Account Transfer Initiated 09 09 2014 10 38 43 GMT 0200 09 09 2014 10 38 43 GMT 0200 09 09 2014 10 38 43 GMT 0200 09 09 2014 10 38 43 GMT 0200 GHYSA GHYSA aT Note Indicates Linked References ES 7 2 3 Click the E banking referenc
9. available as Save as Drafts Template Save and Submit View Limits Using Save as Drafts Template option you can save the entered details as drafts or templates These saved drafts or templates can be used later for any of the payments transactions You need not to enter any field details for those fields which are already filled in these existing drafts or templates Using Save and Submit you can save as well as initiate that transaction Using View Limits option you can view the limits status for that particular transaction 5 Bill Payments 5 1 Register Biller Using this option you can register more than one account with the same service provider for bill payment While paying bill you can select any of the registered billers to whom bill is needed to be paid Note Bill can only be paid to the registered billers This means that prior to paying a bill you need to first register a biller User Manual for Internet Banking Service August 2015 3 2 INTESA SANPAOLO BANK Albania 5 1 1 To register Biller Navigate through Bill Payments gt Register Biller 5 1 2 Click the Add New Biller button to register a new biller The system displays Register Biller screen Select Customer Select the customer from the drop down list Select a Biller Select the biller from the drop down list Account Number with Biller Type the account number or consumer number with the biller Nick Name Type the nick name This should b
10. eda Seale AATE Og go Oo Alerts Messages Last Updated On 10 54 AM Quick Tasks Pay Bills Now Download Staternent Now Foreign Exchange Calculator Deposit Calculator Transfer Funds Now Outward Remittance Inquiry Stop Payment Request View Treasury Bills Click the Logout option located in the right upper corner of the screen On whichever screen you are working on you are able to print the data appearing on the screen 1 3 1 amp Llogarite Pagesat Pagesate Faturave Mjete Sherbimet e Klientit EMER MBIEMER a Shikoni Transaksionet e Iniciuara Numri i References Lloji i transaksionit krijuar On P rdit suar By Rifreskuar m 035564416016509 Transferte Brenda Bankes 12 10 2014 19 24 36 AHSHEHU 12 10 2014 19 56 59 Referenca e Perdoruesit Llogaria qe Debitohet 12345635501 000 123456 Statusi Perfunduar 71 Select the Print button as indicated below to print the screen Ndrysho Fjalekalimin Permbledhje Sesioni Harta e fages Dilni Host num r reference OOOF CIN 42860008 version Date Valuta 13 10 2014 00 00 00 User Manual for Internet Banking Service August 2015 INTESA SANPAOLO BANK Albania 1 3 2 To minimize the window select the Minimize button Ndrysho Fjalekalimin Permbledhje Sesioni Harta e fages Dilni NNN Llogarite Pagesat Pagesat e Faturave Mjete Sherbimet e Klientit EMER MBIEMER Shikoni Transaksionet e Iniciuara Numri i Reference
11. if particular option is enabled Disclaimer Closing Balance does not have future dated transactions accounted Running balance would be displayed on sorting on value date Account Number Account Currency 12345635101 LEK IBAN Account Description AL322081 10080000049526235503 EMER MBIEMER KLIENTI Pages 1 1 Transaction Date Value Date Transaction Reference No Description Debit Credit 15 07 2014 11 09 2014 000FCIN141960005 INTERNAL TRANSFER INTERNAL TRANSFER 2 000 0C 15 07 2014 11 09 2014 OOOFCIN14 1960007 INTERNAL TRANSFER test 250 00 15 07 2014 11 09 2014 OOOFCIN14 1960008 INTERNAL TRANSFER test 250 00 15 07 2014 11 09 2014 OOOFCIN141960013 INTERNAL TRANSFER test 2 000 0 16 07 2014 11 09 2014 OOOFCIN141960016 INTERNAL TRANSFER test 350 00 Select Download Format Select Download Format Y Account Activity a User Manual for Internet Banking Service August 2015 1 1 INTESA SANPAOLO BANK Albania 3 Term Deposits The term deposits module includes transactions which enable you to view term deposit account details view term deposit account activity open new term deposits and amend term deposits 3 1 Term Deposit Details 3 1 1 3 1 2 3 1 3 This option allows you to view the term deposit account details of the particular customer It displays basic details of the deposit account like maturity date maturity amount Navigate to Accounts gt Deposits gt Term Deposit Details Click the Term Deposit Details li
12. select the Setup Standing Instruction option Expiry Date Conditional Select the standing instruction Expiry date from the Calendar pick list This field is displayed if you select the Setup Standing Instruction option Narrative Optional Type the narrative Template Access Type Optional Select template access type from the drop down list For Retail Users template access type will be private User Manual for Internet Banking Service August 2015 18 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Log iN Accounts Payments Bill Payments Customer Services EMER MBIEMER Own Account Transfer Tale Te 10 09 2014 14 40 52 GMT 0200 Own Account Transfer Payment To Existing Template Q Make New Payment User Reference Source Account 123456 12345635501 Tirana Head Office 272 12 EUR Beneficiary Details Destination Account 123456 12345635502 Tirana Head Office 447 231 66 LEK Payment Details Transfer Amount 1500 LEK Pay Now Pay later R Setup Standing Instruction Other Details Narrative Kalim fondesh ne llogari Template Access Type Save as Template Save and Submit Indicates mandatory fields Indicates mandatory if particular option is enabled 4 4 3 Click the Initiate button The system displays the Own Account Transfer Verify screen Ch
13. the drop down list for which the details are to be displayed 2 3 2 Click the Submit button The system displays the Account Details screen with the account details 2 3 3 Click the Account Activity button to view the account activity details transaction history The system displays the Account Activity for current period screen User Manual for Internet Banking Service August 2015 9 INTESA SANPAOLO BANK Albania Change Password Open New Account Reminder Session Summary Sitemap Lq Accounts Payments BillPayments Tools Collection and Remittances Customer Services Bulk Transactions EMER MBIEMER Account Details 2 0 Account Details 10 09 2014 13 19 19 GMT 0200 SelectAccount 123456 12345635101 Tirana Head Office Y Account Details Name EMER MBIEMER KLIENTI Opening Date 28 12 2005 Account Number 12345635101 Account Type Current and Savings Account Relationship Single Account Status Account Enabled Branch Tirana Head Office 000 Product Name CIA STAFF SALARY EXCLUD CHRGS Account Currency LEK Facilities Cheque Book Yes Overdraft Allowed Yes Balances Current Balance 49 388 876 93 Amounton Hold 10 691 45 Uneleared Funds 1 662 065 00 Overdraft Limit 210 000 00 Balance Available 47 9261 20 48 Minimum Balance Required 0 00 Net Available Balance For Withdrawal 47 926 120 48 Others ATM Daily Withdrawal Limit 3 380 388 06 Eligible Advance Against Uncleared Funds Li
14. 11 25 1 227 91 g BM C A COM 000 Tirana Head Office LEK 6 537 661 31 6 537 6 g Total Savings and Current Account LEK Equivalent 36 730 81 2 2 Accounts My Accounts Consolidated Position This option provides you to view the consolidated position of the Assets and Liabilities with the Bank CASA deposit loan accounts are few assets and liabilities held with the Bank User Manual for Internet Banking Service August 2015 8 INTESA SANPAOLO BANK Albania Change Password Open New Account Reminder Session Summary Sitemap amp Accounts Payments BillPayments Tools Collection and Remittances Customer Services Bulk Transactions EMER MBIEMER Consolidated View 10 09 2014 13 13 01 GMT 0200 OO a fiona amp Vie Assets Amount LEK h of Assets Assets Liquid Current and Savings Accounts 50 276 140 67 97 86 E Contract Term Deposits 0 00 00 Term Deposits 1 102 000 00 i 2 14 Total Assets 51 380 140 67 100 00 Liabilities Amount LEK Of Liabilities Current and Savings Accounts Debit Balance 220 215 94 100 00 es Loans 0 00 00 Options Short Positions 0 00 O0 Credit Cards 0 00 00 Total Liabilities 220 215 94 100 00 Positions Amount LEK Total Position 51 159 924 73 2 3 Accounts Savings and Current Account Account Details This option provides the user to view important details of a selected Current or Savings account 2 3 1 Select the account number from
15. 2 2014 E Other Details Narrative Payment of monthly du 4 6 2 To fill the details for Multiple Debit Account select the Debit Multiple Account radio button 4 6 3 Click the Add More button to add multiple records 4 6 4 Click the button to delete a record from the grid 4 6 5 Click the Initiate button The system displays the Multiple Internal Transfer Verification screen User Manual for Internet Banking Service August 2015 2 3 INTESA SANPAOLO BANK Albania Change Password Reminder session Summary Sitemap Log M Accounts Payments Bill Payments Customer Services EMER MBIEMER Multiple Internal Transfer Verify OOQAG Multiple Internal Transfer Verify 10 09 2014 15 00 43 GMT 0200 Debit Single Account Debit Multiple Account Customer Id 495743 User Reference source Account 49574339501 000 495743 Payment Instruction Destination Account Destination IBAN No Destination Branch Transfer Amount Transfer Currency Payment Instruction No 1 65432135501 i 000 Tirana Head Offic 900 00 LEK Payment Instruction No 2 99988835101 i 000 Tirana Head Offic 20 00 EUR I Details S Execution Frequency Monthly First Execution Date 12 09 2014 Expiry Date 12 12 2014 Other Details Narrative Payment of monthly dues ce coe 4 6 6 Click the Confirm button 4 6 7 If transaction password is required the following screen will
16. 2015 5 INTESA SANPAOLO BANK Albania 5 fedbapp 1 aba net 7021 B001 internet Currency Wise Position Credit Line Utilisations Currency Assets Liabilities 8 771 25 LEK 44 496 456 17 6 537 661 31 No records found to search again please amend your inputs Scheduled Transactions oo _ ARGS ATLEK Tomorrow Total Assets Total Liabilities 7 765 636 31 LEK ssvvvunuonuoounuunaeecanne4snv4nqoquvsusnesneeeene444n44n44usuusneeegeegnen4444000000000000E48008094004000000000000004908084980080000000000098EE40404400000000000EEEEREOOOQ0004000000000000048888404008000000000004EEE408004000000000000000498EE4040040000000000REEEEREONOONOQOQOOOOOOEEEOREEEEOBESHONINUM ccssscsscenssonsen This Week Pending for Authorization Later Future 41 International Account Transfer 09 09 2014 9 000 00 5 000 00 Want to Buy Foreign currency notes Y LEK ee Currency Have LEK LEK 0 1 Currency Require USD US Dollar 79 00 EUR 4 Transaction Activities gt Exchange Rate 0 1 LEK 0 010000 USD 1 USD 100 000000 LEK 5 Accounts gt amp Payments Bill Payments gt Book Deal Terms and Conditions apply Please refer to your local banker or branch for full uv Collection and Remittances gt r Cash Management gt details a Bulk Transactions gt v 1 2 To log out of Internet Banking 1 2 1 1 3 Printing screens and transactions details LEK
17. 3 55 Outgoing Transfers Rejected 12 Da7 Completed 2 65 Own Account Transfer Rejected 14 452 Completed 41 O 13 23 Under Process 2 65 Pay Bill Sent to the Bank 42 ERY User Manual for Internet Banking Service August 2015 38 INTESA SANPAOLO BANK Albania 7 1 2 Click the hyperlink of the status The system displays search initiated transactions screen The transaction can be considered complete in case it s status is completed 7 2 Transaction Authorization for Business Users only An Authorizer can view the transactions pending for their authorization using this section Authorizer can authorize reject or Send the transaction back for modification 7 2 1 Navigate through the menus to Transaction Activities gt Transactions gt Transactions to Authorize The system displays the Transactions to Authorize screen Change Password Session Summary Reset Security Question Sitemap Lo EMER MBIEMER View Authorization Transactions 2 C 6 View Authorization Transactions 15 09 2014 17 02 35 GMT 0200 View By Transaction Status Initiated Transactions View Drafts Templates Transactions To Authorize Transactions To Authorize Transaction Type Status Count Cheque Book Request Initiated 3 Wa 11 54 Internal Account Transfer Initiated 1 i 3 85 International Account Transfer Initiated 1 O 22 31 International Transfer Beneficiary Initiated 1 i 3 85 Own Account Transfer Initiated
18. 49574335501 000 495743 Payment Instruction Destination Account Destination IBAN No Destination Branch Transfer Amount Transfer Currency Payment Instruction No 1 65432135501 by 000 Tirana Head Offic 900 LEK Payment Instruction No 2 99988835101 ii 000 Tirana Head Offic 20 EUR SI Details S Execution Frequency Monthly First Execution Date 12 09 2014 Expiry Date 12 12 2014 Other Details Narrative Payment of monthly dues 46 9 Click the OK button 4 7 Outgoing Account Transfer Using the Outgoing Transfer option you can transfer funds domestically or globally Domestic transfers are usually made through the local payments network Outgoing transfers can be made either by using an existing template or as a new payment transaction The payment can be processed immediately or on a specific future date or as per your standing instructions with the bank 4 7 1 Navigate through the menus to Payments gt Outgoing Transfers and complete required fields Payment To Existing Template Optional Select Existing Template option button to select the existing Payment template for funds transfer Make New Payment Optional Select Make New Payment option button to make a new funds transfer entry The transfer can be done either by using Existing Payment Template or Make New Payment User Reference Number Optional Type the user reference number as per the your choice Source Account Mandatory Select the source account from th
19. M EMER MBIEMER i File Upload 00006 File Upload 15 09 2014 14 34 10 GMT 0200 Bulk Identifier BULKTEST Y Encoding type used for the upload file UTF 8 9 Upload File Choose File Bulk file revised_12Sep14 bt Upload File Type CSV Y Mandatory Fields initiate clea 4 8 1 3 Click the Clear button to clear the data from the screen OR Click the Initiate button The system displays the File Upload screen User Manual for Internet Banking Service August 2015 29 INTESA SANPAOLO BANK Albania Change Password Session Summary Reset Security Question Sitemap Log M EMER MBIEMER File Upload 90006 File Upload 15 09 2014 14 38 05 GMT 0200 File Reference Number 0001902 File Upload Type BULKTEST Encoding type used for the upload file UTF 8 Upload File Bulk file revised_125ep14 tt 4 8 1 4 Click the File Reference Number hyperlink to view the status of the upload The system displays the Bulk File View screen OR Click the OK button to return to the File Upload screen 4 8 2 Bulk File View Using this option you are allowed to view the bulk files uploaded by the customer This function should provide customer to view result of bulk files uploaded The search can be filtered on various parameters like status transaction identifier You can trace the status of the file and if there is an error in the file you can also download the error file to arrive at the exact reason
20. OLO BANK Albania 120 7 2 6 OR Click the Reject button the system displays the Reject screen OR Click the Send to Modify button to send the transaction for modifications OR Click the Authorize button The system displays the Transaction for Authorization Verify screen When clicking the Authorize button The system displays the Transaction for Authorization Confirm screen If transaction password is required the following screen will appear Change Password Session Summary Reset Security Question Sitemap Log EMER MBIEMER Transaction Initiation Authorisation 15 09 2014 17 11 18 GMT 0200 Transaction Reference Number 506760064099961 Transaction Password 1 2 1 7 2 8 7 2 9 Use virtual keyboard Virtual Keyboard Bila ilaa hint i ic al ai Oped x wt dy amy aeaaea gaa e aja ead Tr zaa o aon ald itd ett ath lt la Oy dal id Upper Delete Clear All Not Mixed Click here to enter by hovering Enter the security Key number and press Submit On authorizing the transaction if there are more than one Authorizers the transaction goes to the semi authorized state and needs to be further authorized by the second authorizer in a similar process as shown above Click the OK button 7 3 To reject the transaction for Business Users only 7 3 1 Click the Reject button on the View Pending Authorization transaction screen The system displays the Transact
21. ange Password Reminder Session Summary Sitemap Log Accounts Payments Bill Payments Customer Services EMER MBIEMER Own Account Transfer Verify Q0006 10 09 2014 14 43 54 GMT 0200 Own Account Transfer Verify User Reference Source Account 12345635501 000123456 Beneficiary Details Destination Account 12345635502 000 123456 Payment Details Transfer Amount 1 500 00 LEK Pay Now 16 07 2014 Other Details Narrative Kalim fondesh ne llogari Transaction will be processed with the next value date of 16 07 2014 19 User Manual for Internet Banking Service August 2015 INTESA SNNPAOLO BANK Albania 4 4 4 Click the Confirm button 4 4 5 Thesystem displays the Own Account Transfer Confirm screen with the status message 4 4 6 Click the OK button 4 5 Internal Transfer Using the Internal Transfer option you can transfer funds within the bank You can also create and save payment templates to be used later for funds transfer Such transfer can be done either by making a new payment transaction or using the existing beneficiary details i e templates to make the payment The payment can be processed immediately or on a specific future date or you can set recurring instructions with the bank 4 5 1 Navigate through the menus to Payments gt Within Bank gt Internal Account Transfer The system displays the Internal Account Transfer screen and complete required information Exist
22. appear Change Password Reminder Session summary Sitemap Log MN amp Accounts Payments Bill Payments Customer Services T EMER MBIEMER Transaction Initiation Authorisation Transaction Initiation Authorisation 10 09 2014 15 00 43 GMT 0200 Transaction Reference Number 694 106379094026 Transaction Password 4 Use virtual keyboard Virtual Keyboard ls eh a a naau dag a ie 188 via z itie iab ce tow T Iyer Deele Ceara Nate Woi here to enter by hovering 4 6 8 Enter the security Key number and press Submit The system displays the Multiple Internal Transfer Confirmation screen with the status message User Manual for Internet Banking Service August 2015 24 INTESA SANPAOLO BANK Albania Change Password Reminder Session summary Sitemap Logi in Accounts Payments Bill Payments Customer Services EMER MBIEMER Multiple Internal Transfer Confirm hats Te Vv Please check the status of your relevant transaction in dashboard Transaction submitted for Multiple Internal Transfer having reference 604714821094035 has been set to status Auto Authorized Transaction submitted for Multiple Internal Transfer having reference 164692327094036 has been set to status Auto Authorized Multiple Internal Transfer Confirm 10 09 2014 15 00 43 GMT 0200 Debit Single Account Debit Multiple Account User Reference Source Account
23. ce account number from the drop down list Click the button The system will automatically fetch and display the available balance for the selected source account Destination Account Mandatory Select the destination account number from the drop down list Click the button The system will automatically fetch and display the available balance for the selected destination account Transfer Amount Mandatory Type the amount to be transferred Pay now Optional Select the Pay now radio button to process the funds transfer immediately The transfer can be done in any of the three modes Pay now Pay later or Setup Standing Instruction Pay later Optional Select the Pay later radio button to make the funds transfer on a future date Setup Standing Instruction Optional Select Setup Standing Instruction to set standing instructions for funds transfer for a period The system auto transfers the fund on the specified date and frequency l Execution Frequency Conditional Select the standing instruction execution frequency for the funds transfer from the drop down list The options are Daily Weekly Fortnightly Monthly Bi Monthly Quarterly Half Yearly Yearly This field is displayed if you select the Setup Standing Instruction option First Execution Date Conditional Select the execution date for the first standing instruction from the Calendar pick list This field is displayed if you
24. characters e Click on Clear All to clear the password field Click on the Not Mixed to arrange the keyboard as per standard key board layout Caption of the button changes to Mixed Click on the Mixed to change the keyboard layout after every character click User Manual for Internet Banking Service August 2015 4 INTESA SNNPAOLO BANK Albania 1 1 4 Click the Sign In button to log in to the application During first time login you will be required to Read the Terms and conditions and click on the accept button and to change the password by following specifications on the page In contemporary view for Individual users main menus are located on the top of the screen as shown below b fedbapp1 aba net 7021 B001 internet Hat e rassworg Reminder Sese On oummarny stemar K Kccounts Payments Bill Payments Customer Service Account Summary 0 Notifications N Current and Savings 608 492 84 LEK Alerts Messages Term Deposits 377 986 04 LEK Contract Term Deposits 223 208 04 LEK Last Updated On 10 23 AM Quick Tasks Pay Bills Now Download Statement Now Request for a Cheque Book Transfer Funds Now Limits Query View Treasury Bills No records found to search again please amend your inputs For Business Users menus can be accessed by clicking on the main menu button located in the bottom left corner as shown below User Manual for Internet Banking Service August
25. e drop down list Click the button The system will automatically fetch and display the available balance for the selected source account Beneficiary Details Beneficiary Name Mandatory Click the Lookup button to select any beneficiary Name of that selected beneficiary will get displayed here Destination Account Type Conditional Select Enter Account No User Manual for Internet Banking Service August 2015 2 5 INTESA SANPAOLO BANK Albania Account Number IBAN Mandatory Type the beneficiary account number Beneficiary Bank Details Enter Beneficiary Bank Details Optional Select the option to enter the beneficiary bank details The options are follows SWIFT National Clearing Codes Bank Details SWIFT Code Conditional Click the lookup button to select the swift code Bank Name Display Beneficiary bank name will get automatically populated here after the selection of swift code This field is enabled if the Bank Details option is selected from the Enter Beneficiary Bank Details Bank Address Conditional Type the bank address This field is enabled if the Bank Details option is selected from the Enter Beneficiary Bank Details If you select Swift Code then this field will get automatically populated National Clearing Code Search Click the search button to select the beneficiary bank code This field is enabled if the National Clearing Codes option is selected from the Enter Ben
26. e number link The system displays the View Pending Authorization Transaction screen along with the audit details OR Select the check box in front of the transaction Click the Authorize or Reject button to Authorize or Reject the transaction Change Password Session Summary Reset Security Question Sitemap Log EMER MBIEMER View Pending Authorization Transaction 15 09 2014 17 07 37 GMT 0200 Reference Number Transaction Type Created On Updated By Updated On Status Version Value Date 1508496 15089767 Internal Account Transfer 09 09 2014 10 38 43 GMT 0200 GHYSA 09 09 2014 10 38 43 GMT 0200 Initiated 1 1 10 09 2014 User Reference Source Account 99988835101 O00 999888 Beneficiary Details Beneficiary Account 12345635101 Beneficiary IBAN No Beneficiary Branch Beneficiary Email Payment Details Transfer Amount 6 000 00 LEK Transfer Currency LEK Pay later 10 09 2014 Other Details Narrative test The actual Debit Amount for Future Dated Cross Currency Transfers may differ based on the prevailing exchange rate on the value date Note 4 Audit Detail Authorizer s Authorized On Status Value Date Amount Note amp GHYSA 09 09 2014 10 38 43 GMT 0200 Initiated 1 10 Sep 2014 LEK 5 000 00 ac nv sa Note In case of modification notes will be ignored 7 2 4 Click the Back button to return to the previous screen User Manual for Internet Banking Service August 2015 40 INTESA SANPA
27. e one word and contain only alphabetic characters Change Password Reminder Session Summary Sitemap Logo Accounts Payments Bill Payments Customer Services EMER MBIEMER Register Biller 00000 Register Biller 15 09 2014 15 32 11 GMT 0200 Select Customer 123456 CUSTOMER ACCOUNT NAME Select a Biler VODAFONE ALBANIA v Account Number with Biller 54805758 Nick Name Mobile 5 1 3 Click the Submit button The system displays Register Biller Verify screen Change Password Reminder Session Summary Sitemap Logo Accounts Payments Bill Payments Customer Services EMER MBIEMER Register Biller Verify 00000 Register Biller Verify 15 09 2014 15 34 50 GMT 0200 Customer Name 123456 CUSTOMER ACCOUNT NAME Biller Name VODAFONE ALBANIA SHA Account Number with Biller 54895758 Nick Name Mobile 5 1 4 Click the Confirm button The system displays the Register Biller Confirm screen with the status message OR Click the Change button to go to the previous screen and edit the entered data 5 1 5 Click the OK button The system displays the Register Biller screen 5 2 Delete a Biller 5 2 1 Select the check box of the customer to be deleted 5 2 2 Click the Delete button to delete a biller The system displays Delete Biller verify screen User Manual for Internet Banking Service August 2015 3 3 INTESA SANPAOLO BANK Albania 5 2
28. eficiary Bank Details National Clearing Code Type Mandatory Select the national clearing code type from drop down list Country Conditional Type the country name This field is enabled if the Bank Details option is selected from the Enter Beneficiary Bank Details If you select Swift Code then this field will get automatically populated City Conditional Type the city of the beneficiary This field is enabled if the Bank Details option is selected from the Enter Beneficiary Bank Details If you select Swift Code then this field will get automatically populated Intermediary Bank Details Conditional Select from the radio button Swift Code Bank Details Note If you select Swift Code radio button then after selecting any swift code through search option at Swift Code field remaining details will get auto populated If you select Bank details radio button then you will have to enter remaining details Swift Code Conditional Select the swift code using search button provided Bank Name Conditional Type the bank name Bank Address Conditional Type the bank address City Conditional Type the city of the beneficiary This field is enabled if the Bank Details option is selected from the Enter Beneficiary Bank Details Country Conditional Type the country name This field is enabled if the Bank Details option is selected from the Enter Beneficiary Bank Details Payment Details Transfer Amo
29. em displays the Beneficiary Maintenance Delete Beneficiary Verify screen 4 3 2 Click the Confirm button The system displays the Beneficiary Maintenance Delete Beneficiary Confirm screen 4 3 3 Click the OK button 4 4 Own Account Transfer Using the Own Account Transfer option you can initiate funds transfer between any of your accounts i e the accounts that are under the customer IDs mapped to you Such transfer can be done either by making a new payment transaction or by using the existing beneficiary details User Manual for Internet Banking Service August 2015 1 7 INTESA SANPAOLO BANK Albania 4 4 1 4 4 2 i e templates to make the payment The payment can be processed immediately or ona specific future date or you can set recurring instructions with the bank Navigate through the menus to Payments gt Within Bank gt Own Account Transfer The system displays the Own Account Transfer screen ome required information Existing Template Mandatory Select Existing Template radio button to select the existing Payment template for funds transfer Make New Payment Optional Select Make New Payment option button to make a new funds transfer entry The transfer can be done either by using Existing Payment Template or Make New Payment User Reference Optional Type the user reference number that you want to use to identify this transaction Source Account Mandatory Select the sour
30. ency select the currency and Click on the Go button The system will display all your current balances based on the selected currency and display the same under the lt lt Currency gt gt Equivalent column 2 1 2 Click the left side menu icons to view the account details Account summary Ad hoc account statement and account activity in case of CASA Or Click the left side menu icons to view the Deposit details Amend Term Deposit Redeem Term Deposit Term Deposit activity in case of Term Deposit 2 1 3 Click onthe edit icon next to the account number to edit or assign the nick name to the account 2 1 4 Click on the Set Favorite accounts link to set the Favorite accounts User Manual for Internet Banking Service August 2015 INTESA SANPAOLO BANK Albania Change Password Session Summary Reset Security Question Sitemap Le M Total Portfolio Amount LEK Equivalent 36 730 81 Total Savings and Current Account LEK Equivalent 36 730 81 Total Term Deposit Account LEK Equivalent Total Loan Account LEK Equivalent Choice of Account A View equivalent balance in currency LEK c Current and Savings Set Favorite Acce Account Description Currency Current Balance Equivalent Bal 200000 EMER MBIEMER KLIENTI ay C A COM 000 Tirana Head Office LEK 7 601 050 00 7 601 0 g fv CIA COM 000 Tirana Head Office LEK 36 895 406 17 36 895 4 g fv C A COM 000 Tirana Head Office EUR 8 7
31. fied and Pending for Authorization Process File is under Processing at Bank Authorized File is Fully Authorized Response Generation Reverse File Txn Status File generation Completed Executed Rejected Rejected By Authorizer File Rejected by Authorizer 4 8 2 3 Click the Search button The system displays the Bulk File View screen with the search result OR Click the Bulk Transaction Identifier hyperlink The system displays the Bulk File view screen OR Click the File status to view the Bulk File view with file status as selected shown in the Bulk File view screen OR Click the Back button to return to the previous screen Change Password Session Summary Reset Security Question Sitemap Log EMER MBIEMER Bulk File View O00OG 15 09 2014 14 43 56 GMT 0200 Bulk File View Entity FLEXCUBE Direct Banking 12 B1 Search Criteria File Name Bulk Transaction Identifier Transaction Type File Processing Status l Al All a Al 4 File Reference No Upload Start Date Upload End Date Click on File Reference Number to view the file records This link is disabled when sensitive data check is enabled Click on File Name to view the file history Boek recorses tto tor A ki cage 1 ot 1 gt gt gt File Reference Number File Name Bulk Identifier Amount No of Transactions Transaction Type Value Date Status 0001902 Bulk file revised 125ep14 tt BULKTEST 3 Bulk Mixed F
32. for error You can also trace the history of the file Individual record details can also be checked 4 8 2 1 Navigate through the menus to Bulk Transactions gt Bulk File View The system displays the Bulk File View screen 4 8 2 2 Enter the relevant information User Manual for Internet Banking Service August 2015 30 INTESA SANPAOLO BANK Albania Change Password Session Summary Reset Security Question Sitemap Log EMER MBIEMER Bulk File View QOUOE 15 09 2014 14 50 11 GMT 0200 Bulk File View Customer ID Details Customer Id Description Customer Entity 200532 CUSTOMER ACCOUNT NAME FLEXCUBE Direct Banking 12 B1 Search Criteria Bulk Transaction Identifier Transaction Type File Processing Status All v All y Al File Reference No Upload Start Date Upload End Date 0001902 E fe seven cee Click on a Bulk Transaction Identifier BTID to view all the files uploaded under this BTID Click on any of the links in the file status column to view the details within Bulk File Summary Bulk Transaction Identifier Transaction Type File Status No of Files BULKTEST BULK TEST Bulk Mixed File Upload Pre Processed 1 Bulk Mixed File Upload Processed 2 Bulk Mixed File Upload Completed 18 Bulk Mixed File Upload Error 8 File Status Description Received File Received by Bank and Under Verification Error File Validation Failed Pre Processed File Veri
33. he Register Report screen Click the GO button The system displays the Register Report screen Select the report frequency and report download format Enter the date range Click the View Register or Run Reports buttons sion Summary This option allows the user to track activity details of last five logins The user can view the entire session summary of the previous five log sessions and transactions carried out in each session along with the transactions status and time 6 6 Mailbox The you Mailbox option is an integrated communication system within the internet banking system for to communicate with the bank and vice versa It allows you to view all the notifications alert messages and general messages sent by the bank allows you to send messages to the bank and view the sent messages Like popular e mail clients that you may have used the Mailbox offers an Inbox where you can view messages and notifications sent to you a Send Message facility using which you can send messages to the bank and a Sent folder which allows you to view all the sent items Mail Box functionality is subdivided into the following sub sections Viewing received messages Inbox Viewing sent messages Sent Messages Sending messages Compose User Manual for Internet Banking Service August 2015 3 6 INTESA SANPAOLO BANK Albania 6 7 Reminders The Reminder functionality enables business users to register for reminders O
34. he entered data 5 3 4 Click the OK button The system displays Pay Bills screen 6 Customer Services 6 1 Stop Or Unblock Cheque Request This option allows you to block unblock a cheque It also allows you to block unblock set or batch of a cheque by entering the cheque range 6 1 1 Navigate through the menus to Customer Services gt Cheques gt Stop or Unblock Cheque Request The system displays the Stop or Unblock Cheque Request screen 6 1 2 Complete required fields and Click the Submit button The system displays the Stop Cheque Request Verify screen 6 1 3 Click the Confirm button The system displays the Unblock Cheque Request Confirmed screen with the status message 6 1 4 Click the OK button 6 2 Cheque Book Request The Cheque Book Request option allows you to request for a cheque book 6 2 1 Navigate through the menus to Customer Serices gt Cheques gt Cheque Book Request The system displays the Cheque Book Request screen and enter required data Select Account Select the account number from the accounts displayed in the drop down list No of Cheque Books Select the no of cheque books from the drop down list Cheque Book Type Select the type of cheque books from the drop down list Cheque Book Option Select the number of cheque leaves needed from the drop down list Select Cheque Book With 25 Leaves Delivery details User Manual for Internet Banking Service August 2015 3 5 INTESA SANPAOLO BANK
35. her users of the customer whereas Private templates are available to user who creates it OR Click the Submit button The system displays the Open Term Deposit Verify screen User Manual for Internet Banking Service August 2015 1 3 INTESA SANPAOLO BANK Albania Change Password Reminder Session summary Siteman Log MN amp Accounts Payments Bill Payments Customer Services EVERMBIENER Open Term Deposit Verify ela le Open Term Deposit Verify 17 09 2014 19 52 42 GMT 0200 Customer Details Holding Pattern Single Deposit Details Deposit Product E Deoosit 3M Source Account 12345635501 Deposit Amount 100 000 00 LEK Period of Deposit 3 Month s Maturity Date 18 10 2014 Please Note We may re Calculate the Maturity date specified above while opening deposit based on holiday and other considerations The actual maturity cate will be displayed on final screen on booking the Term deposit Payout Details Maturity Instructions Renew Principal and Interest 3 3 4 Click the Confirm button The system displays the Open Term Deposit Confirmation screen OR Click the Change button to change the details 3 3 5 If transaction password is required the following screen will appear Change Password Reminder Session Summary Sitemap Log amp Accounts Payments Bill Payments Customer Services EMER MBIEMER Transaction Initiation Authorisation Tra
36. ile Upload Pre Processed User Manual for Internet Banking Service August 2015 3 1 INTESA SANPAOLO BANK Albania 4 8 2 4 Click the File Reference Number hyperlink The system displays the Bulk File Record Details screen OR Click the File Name hyperlink The system displays History Of File screen Change Password session Summary Reset Security Question Sitemap Log EMER MBIEMER Bulk File Record Details Tale e Bulk File Record Details 15 09 2014 14 46 57 GMT 0200 Entity FLEXCUBE Direct Banking 12 B1 Filter Criteria Value Start Date Value End Date Record Status E E Any Column Name Operator Data Credit Account No Y EQUAL Y rr oen ce eae lad 4 Records ta 3 of 3 Page 1 of 1 Bene Name Record reference number Customer Id Amount Credit Account No Input Value Date Status EBanking Reference No File EBanking Reference No ANIsss4 C A USD 0001902000002 200532 USD 13 00 gagagagsso1 25 09 2014 Initiated 574332513099659 ANIsssA C A USD 0001902000003 200532 USD 11 00 12345635502 25 09 2014 Initiated 140544145099660 Bense Name 0001902000001 200532 USD 50 35 AL28209111220000128812420002 15 09 2014 Initiated 127453808099658 4 8 2 5 Click the Record reference number hyperlink The system displays details in the Bulk File Record Details screen 4 9 Additional Options Save as Drafts Template Save and Submit View Limits While doing Payments transactions there are additional options
37. ing Template Optional to select the existing Payment template for funds transfer Make New Payment Optional Select the Make New Payment radio button to make a new funds transfer entry The transfer can be done either by using Existing Payment Template or Make New Payment User Reference Optional Type the user reference number that you want to use to identify this transaction Source Account Mandatory Select the source account number for the internal transfer from the drop down list Click the button The system will automatically fetch and display the available balance for the selected source account Beneficiary Account Mandatory Click the Lookup button to select any beneficiary Account of that selected beneficiary will get displayed here Beneficiary Branch Display Beneficiary branch will get automatically populated here after the selection of Beneficiary Account Transfer Amount Mandatory Type the transfer amount for the internal transfer Transfer Currency Mandatory Select the transfer currency for the internal transfer from the drop down list Pay now Optional Select Pay now to process the internal transfer immediately The transfer can be done in any of the three modes Pay now Pay later or Setup Standing Instruction Pay later Optional Select Pay later to make the internal transfer on a future date The transfer can be done in any of the three modes Pay now Pay later or Setup Standing Instruction
38. ion for Reject Verify screen 7 4 To send to modify for Business Users only 7 4 1 7 4 2 7 4 3 7 4 4 7 4 5 7 4 6 Click the Send To Modify button The system displays the Transactions for send to Modify Verify screen Click the Send to Modify button The system displays the Transactions for send to Modify Confirm Screen Click the Ok button The system displays the transaction to Authorize screen Once the transaction has been sent for modification the transaction is not available for further authorization and the transaction is available with the previous authorizers for Copy The transaction goes to the initiator for modification The transaction is available with all the authorizers to copy the transaction and initiate a similar transaction if required Click the Back button to return to the previous screen OR Click the Copy transaction button The system displays the initiate transaction screen to modify the transaction User Manual for Internet Banking Service August 2015 4 1
39. late button LANGE rassword ReMINGEr SESSION aumman olleMap LON amp Accounts Payments Bill Payments Customer Services EMER MBIEMER M Beneficiary Maintenance 000G Beneficiary Maintenance 10 09 2014 13 31 38 Transaction Type Internal Account Transfer select Create Beneficiary Template terial Account Transfer yan emal Remittances International Account Transfer Beneficiary Id Beneficiary Name OoOo Beneficiary Account No Beneficiary Email fo Beneficiary Bank Name Visiblty Private 7 a In 4 1 3 Enter beneficiary data in the required fields 4 1 4 Click Add The system displays the Add Beneficiary Verify screen will appear Change Password Reminder Session summary sitemap Logi M Accounts Payments Bill Payments Customer Services EMER MBIEMER Add Beneficiary Verify Tal e Add Beneficiary Verify 10 09 2014 14 34 11 GMT 0200 Transaction Type Internal Account Transfer Beneficiary Id 111 Beneficiary Name Beneficiary 1 Beneficiary Account Mo 22233311101 Beneficiary IBAN No Beneficiary Bank Branch O00 Tirana Head Office Beneficiary Email es 4 1 5 Click Confirm button The system displays Add Beneficiary Confirm screen with the status message 4 2 Modify Beneficiary 4 2 1 Select beneficiary ID by selecting the respective checkbox from the Beneficiary Maintenance search screen User Manual for Internet Banking Se
40. load the account activity for any CASA account under the customer IDs mapped You can get the transaction details based on different transaction dates by specifying the amount range and sorting on the transaction date value date and the amount 2 5 1 Select the account and complete the search options and press the Submit button 2 5 2 The system displays the Account Activity screen with the transaction details 2 5 3 Select the required download format and click the Download button to download the file The system displays the File Download dialog box 2 5 4 Click the Save button to save the file The system displays the Save As dialog box OR Click the Open button to open the file The system displays the file in the desired format Change Password Open New Account Reminder Session Summary Sitemap Lot ANN amp Accounts Payments BillPayments Tools Collection and Remittances Customer Services Bulk Transactions EMER MBIEMER Account Activity 000 Account Activity 10 09 2014 14 22 00 GMT 0200 Select Account 123456 12345635101 Tirana Head Office Y Search By Last n Transactions No of Transactions 5 Transaction Type Both Debit and Credit Transactions Y From Date 11 09 0014 fi To Date 11 09 2014 E From Amount To Amount Select Debit Card Al v Sort By Value Date Sort Order Descending Y Dates specified are the value dates Indicates mandatory field Indicates mandatory
41. mit 0 00 Consolidated Account Details 2 4 Accounts Savings and Current Account Account Statement This option allows you to view the account statements of any account under the customer IDs mapped to you You can view the list of statements of individual accounts by clicking the account number link You can also view the details of the individual statement numbers by clicking the statement number link 2 4 1 Click the required link in the Account Number column to view the corresponding account statements The system displays the Account Statement screen 2 4 2 Click the required link in the Statement Number column to view the individual account statement details The system displays the Account Statement screen OR Click the Back button The system displays the previous screen 2 4 3 Click the PDF Format button to download the statement in the PDF format OR Click the HTML format button to download the statement in the HTML format OR Click the OK button The system displays the initial Account Statement screen User Manual for Internet Banking Service August 2015 1 0 INTESA SANPAOLO BANK Albania 2 4 4 Click the Open button the system downloads the statement in the selected format OR Click the Save button The system saves the file in the selected location OR Click the Cancel button to cancel the File Download 2 5 Accounts Savings and Current Account Account Activity This option allows you to view and down
42. nce a reminder is registered the user can view the reminder under the Reminder schedule The reminder schedule will display all registered reminders i e reminders that are due on the current date and also reminders that are due in the future Once the reminder is due it appears under the Reminders for Today screen section of the Reminder schedule The system will enable the user to take action on the reminder 6 7 1 To register reminder navigate through the menus to Customer Services gt Self Services gt Reminder Schedule The system displays Reminder Schedule screen for reminder 6 7 2 Initially it shows Reminders for today tab showing today s reminders 6 7 3 Click the Dismiss Delete Modify links in order to dismiss delete of modify the reminder respectively 6 7 4 Click on the Reminder Due during this week tab The system displays reminders due for current week 6 7 5 Click on the date link to view the reminder set for that particular day 6 7 6 Click the Delete Modify link on order to delete or modify that respective reminder 6 7 7 Click the Reminders Due during this months tab in order to view reminders due for current month 6 7 8 Click on the date link to view the reminder set for that particular day 6 7 9 Click the Delete Modify link on order to delete or modify that respective reminder 6 7 10 Click the Register New Reminder button The system displays below Registration screen 6 7 11 Click the Register button The sys
43. nk on the popup screen as shown encircled in the above screen The system displays the Term Deposit Details screen Click the Back Button on the Term Deposit details screen to return to the previous screen OR Click the Term Deposit Activity button The system displays the Term Deposit Activity screen 3 2 Term Deposit Activity 3 2 1 3 2 2 3 2 3 This option allows you to view and download the account activity for any TD account under the customer IDs mapped to the user The user can get the TD activity details for a given period i e current period previous period or specified period Navigate to Accounts gt Deposits gt Term Deposit Activity Enter Select date for the search and click the Submit button The system displays details in the Term Deposit Activity screen Click the Download button The system displays File Download screen Click the Open button to open and view the file OR Click the Save button to save the file OR Click the Cancel button to close this screen 3 3 Open Term Deposit for individuals only 3 3 1 3 3 2 This option allows you to open a new term e deposit account with the Bank Navigate to Accounts gt Deposits gt Open Term Deposit The system displays Open Term Deposit screen Complete the required details User Manual for Internet Banking Service August 2015 1 2 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Logi INN amp Account
44. nsaction Initiation Authorisation 17 09 2014 19 52 42 GMT 0200 Transaction Reference Number 416604982122256 Transaction Password fiasana Use virtual keyboard Virtual Keyboard G ula bes a at ada ee ei ee ae ia ia a eati anaidi ie ati 62a yt yy kn til jg eu Upper Delete Clear Al Not Med 7 Yoi here to enter by hovering 3 3 6 Enter the security Key number and press Submit Depending on the type of verify screen the system displays the Open Term Deposit Confirm screen with the status message User Manual for Internet Banking Service August 2015 14 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Logo Accounts Payments Bill Payments Customer Services EMER MBIEMER Open Term Deposit Confirm v Transaction with reference number 214694381122270 is in Accepted state pen Term Deposit Confirm 17 09 2014 19 52 42 GMT 0200 Customer Details Holding Pattern Single Deposit Details Deposit Product E Deposit 3M Source Account 12345635501 Deposit Amount 100 000 00 LEK Period of Deposit 3 Month s Maturity Date 20 10 2014 Payout Details Maturity Instructions Renew Principal and Interest 3 3 7 Click the OK button 3 4 Amend Term Deposit for individuals only This option allows you to modify the maturity instructions of the selected TD The maturity instructions include the principal and interest amount tran
45. oaded has to be defined before uploading the file if the format of the uploaded file is not correct the file will be rejected On uploading the file you can also view the status of the file using the upload reference number or through bulk file view transaction This functionality is available only to selected customers User Manual for Internet Banking Service August 2015 28 INTESA SANPAOLO BANK Albania 4 8 1 Bulk File Upload 4 8 1 1 Navigate through the menus to Bulk Transactions gt Bulk File Upload The system displays the File Upload screen Bulk Identifier Mandatory Select the bulk identifier created earlier in order to identify the file from the drop down list Encoding type used for the upload file Mandatory Select UTF 8 Upload File Mandatory Select the location from where the file will be uploaded using the Browse button Upload File Type Mandatory Select CSV from the type of file to be uploaded from the dropdown Change Password Session summary Reset Security Question Sitemap Log M EMER MBIEMER File Upload 00006 File Upload 15 09 2014 14 34 10 GMT 0200 Bulk dentifier Select v Encoding type used for the upload file Select Upload File Choose File No fle chosen Upload File Type CSV Y Mandatory Fields Cot 4 8 1 2 Select the appropriate detail Change Password Session summary Reset Security Question sitemap Loge
46. ount 00 00 LEK Transfer Currency LEK Pay later 12 09 2014 Other Details Narrative Monthly Transfer Template Access Type The actual Debit Amount for Future Dated Cross Currency Transfers may differ based on the prevailing exchange rate on the value date User Manual for Internet Banking Service August 2015 2 1 INTESA SANPAOLO BANK Albania 4 5 3 Click the Confirm button 4 5 4 If transaction password is required the following screen will appear Change Password Reminder Session Summary Sitemap Loge Accounts Payments Bill Payments Customer Services EMER MBIEMER Transaction Initiation Authorisation 10 09 2014 15 00 43 GMT 0200 Transaction Reference Number 694106329094028 Transaction Password Use virtual keyboard Virtual Keyboard n fy sa Ms yao in aaa sta eA yy A gi aka bos bya aa iata ato my oral gy acy ahube ia ia i Weleda iy ta yal eM du ay tn ay Z ual wl Upper Delete Clear All Not Mixed 3 Click here to enter by hovering 4 5 5 Enter the security Key number and press Submit Depending on the type of verify screen the system displays the Internal Transfer Confirm screen with the status message 4 5 6 Click the OK button 4 6 Multiple Internal Transfer This option allows you to initiate multiple internal transfers You can transfer money from one account to as many as five different accounts In addition you can transfer money from different acco
47. pe Enter Account No Account Number GB1122334455667788 Beneficiary Address City Country Beneficiary Email Beneficiary Bank Details Enter Beneficiary Bank Details Swift SWIFT Code TGCLGB21XXX National Clearing Codes Bank Name 2CG LIMITED National Clearing Code Type Bank Address Country United Kingdom City LONDON EC2A 2DA UNITED KINGDOM Payment Details Transfer Amount 20 Transfer Currency Pound Sterling Pay later 23 09 2014 Other Details Payment Details1 Payment for invoice of Payment Details2 Payment Details3 Payment Details4 Other Details Correspondence Charges Shared SHA Narrative Payment details cam omn 4 7 3 Click the Confirm button The system displays the Outgoing Funds Transfer Confirm screen with the status message 4 7 4 Click the OK button The system returns you to the Outgoing Funds Transfer screen 4 8 Bulk Payments for Business Users Only Bulk Management allows you to upload files which contain multiple transactions Bulk module facilitates processing of multiple transactions through a single bulk file like Salary payments Fund Transfer etc This is a faster way of processing transactions than entering single screen transactions The Transactions in the form of files will be uploaded through the internet banking To be able to use this option the customer has to be a net banking customer and this option must have been configured to the user The type of the file to be upl
48. rights to operate in the different functions that Internet Banking Offers are defined by the Administrator User Bank based on the instructions of the legal company representative or the authorized person in case of non individual customers or by the account holder s in case of individual customers Accessing and using the Internet Banking 1 Log in and out of Internet Banking 1 1 To log in to Internet Banking 1 1 1 To access our Internet Banking service go to Intesa Sanpaolo Bank s website and click login under the Internet Banking section or enter the URL https internetbanking intesasanpaolobank al in the address bar The system displays the main page 1 1 2 Click on the English Italian or the Albanian link on the same main Login page hv INTESA SANPAOLO BANK GB Albania For best site performance you must use one of the following secure web browsers O mm S Protect you elf online and keep them updated f Intesa Trusted fead more internet oat me Explorer Firefox Note the default theme for the application is set to Contemporary In case you want to switch to the classic view select Classic from the drop down menu 1 1 3 Then enter your USER ID PASSWORD then press the button of the Security Key and enter the six digits displayed in the field Security Key Be aware that the PASSWORD is case sensitive Note By default the security keyboard option is checked This enables the user to acces
49. rve you as a guide on using the basic services in IB For further information please either visit your branch or contact us in the following numbers CALL CENTER 08006000 Free 355 4 22 76 000 222 223 355 0 692080903 User Profiles A User Profile consists in a number of rights that tell Internet Banking what functions the particular User is authorized to undertake after logging in to Internet Banking There are three User Profiles in Internet Banking e Administrator User Bank e Company user valid only for companies e Individual user valid only for individuals Role of the Administrator User The bank in the role of the Administrator creates and maintains non individual customer s users of a company organization institution that uses the Internet Banking as well as the individual users of individual customers Role of the Company and or Individual User The Company User is created by the Administrator User Bank according to the profile defined by the legal representative or authorized person in case of non individual customer in order to perform different functions in Internet Banking The Individual User is created by the Administrator User Bank according to the profile defined by the account holder s in case of individual customers User Manual for Internet Banking Service August 2015 2 INTESA SANPAOLO BANK Albania Rights of Company Users and Individual Users in Internet Banking The
50. rvice August 2015 1 6 INTESA SANPAOLO BANK Albania Accounts Payments Bill Payments Customer Services EMER MBIEMER Beneficiary Search Q000G Beneficiary Search 10 09 2014 13 36 28 Transaction Type International Account Transfer Y Beneficiary Id Beneficiary Name Beneficiary Account No Beneficiary Email Beneficiary Bank Name Visibility All Pi Be B recs 1103013 MAA ee cage 1 eal a Beneficiaryld Beneficiary Name Beneficiary Account Number Beneficiary Bank Code Beneficiary Bank Name Beneficiary Bank City Beneficiary Country Beneficiary Email TESTITR TESTITR 187625376521 763 TGCLGB21XXXT GCLGB21XXX BANK NAME 127635 76 gmail com v Nada Nada SOCLFRP 1XXX BANK NAME Tirane Al BKT Banka Kombetare Tregtare NCBAALTXO11 BANK NAME Tirane AL 4 2 2 Click the Modify button to modify the selected beneficiary template The system displays Modify Beneficiary screen 4 2 3 Enter the details to modify the beneficiary template 4 2 4 Click the Modify button to modify the selected beneficiary template The system displays Modify Beneficiary Verify screen OR Click the Back button to navigate to the previous screen 4 2 5 Click the Confirm button The system displays Modify Beneficiary Confirm screen 4 2 6 Click the OK button The system displays initial Beneficiary Maintenance screen 4 3 Deleting a Beneficiary 4 3 1 Click the Delete button in the Beneficiary Maintenance screen with the search result The syst
51. s Lloji i transaksionit krijuar On P rdit suar By Rifreskuar m Statusi version Date Valuta jehe 035564418016509 Transferte Brenda Bankes 12 10 2014 19 24 36 XHSHEHU 12 10 2014 19 56 59 Perfunduar 71 13 10 2014 00 00 00 OOOF CIN1 42860008 Referenca e Perdoruesit Llogaria ge Debitohet 12345635501 000 123456 1 3 3 To reduce the size of the window select the Restore down button ho Fjalekalimin Permbledhje Sesioni Harta e faqes Dilni NNN amp Llogarite Pagesat Pagesat e Faturave Mjete Sherbimet e Klientit EMER MBIEMER Shikoni Transaksionet e Iniciuara Shikoni Transaksionet E Iniciuara 15 10 2014 15 01 16 Numri i References Lloji i transaksionit krijuar On P rdit suar By Rifreskuar m Statusi version Date Valuta joat 035564418018509 Transferte Brenda Bankes 12 10 2014 19 24 36 XHSHEHU 12 10 2014 19 56 59 Perfunduar 71 13 10 2014 00 00 00 OOOF CIN1 42860008 Referenca e Perdoruesit Llogaria qe Debitohet 12345635501 000 123456 The inquiries Module allows you view the consolidated details of the account like summary details account activity etc 2 1 Accounts My Accounts Account Summary This option allows you to view a Summarized view of all your accounts and gives various details such as the account number the description of the account the base currency of the account the current balance and the other currency equivalent of the current balance 2 1 1 For viewing the Equivalent Balance in any curr
52. s Payments Bill Payments Customer Services EMER MBIEMER Open Term Deposit QOUEE Existing Template O Q View Interest Rate New Customer Details Holding Pattern single Joint Customer Id Joint Joint Customer d2 Deposit Details Choose Deposit Product E Deposit 3M J Source Account 123456 12345635501 Tirana Head Office 47 612 410 48 LEK Deposit Amount 400000 LEK Minimum Period of Deposit 3 Month s Maximum Period of Deposit 3 Month s 3 Day s Minimum Amount Maximum Amount Period of Depost g Years 3 Months 0 Days Maturity Date 18 10 2014 Calculate Maturity Amoun Please Note We may re calculate the Maturity date specified above while opening deposit based on holiday and other considerations The actual maturity date will be displayed on final sereen on booking the Term deposit Payout Details Maturity Instructions Renew Principal and Interest 1 Save as Template submi 3 3 3 Click the Save as Draft button to create a draft version of the transaction You can use the draft version later to initiate the payment Note You can enter details in parts and save Submission of the entered details can be done on any preferred date OR Click the Save as Template button to create a payment template of the transaction You can use the template later to initiate the payment Template access type is mandatory while saving the template Public templates are available to ot
53. s the interface through a virtual keyboard appearing on the screen by either clicking or hovering on the keys Alternatively the user can clear the security keyboard option and can use the keyboard User Manual for Internet Banking Service August 2015 3 INTESA SANPAOLO BANK Albania INTESA SANPAOLO BANK Call 042276000 Albania Please login to Intesa SanPaolo Bank Choose Theme Contemporary Y User Id Virtual Keyboard standard Keyboard Password oO Click here to enter by hovering Delete Clear All Not Mixed User ID Type the unique user ID Password Type the password Theme selection Optional Select the theme from the dropdown displayed inline to the user id field By default the theme is set as Contemporary Use Virtual Keyboard Optional Select the Use Virtual Keyboard tab to use the virtual keyboard Click here to enter by hovering Optional Select the Click here to enter by hovering check box to enter the password by moving the mouse over the keyboard without clicking the keys Standart Keyboard Optional Select the Standard Keyboard tab to use your keyboard PIN The Security Key provided to you by the Bank _ Virtual Keyboard Functions e Click on the Upper button to arrange the key board using Upper case characters The Caption of the button will change to Lower Click on it to arrange the key board using Lower case characters 3 e Click on the Delete button to delete previously entered
54. sfer details 3 4 1 Navigate to Accounts gt Deposits gt Amend Term Deposit The system displays Amend Term Deposit screen 3 4 2 Click the account number hyperlink to view the details of the term deposit under that account number The system displays Amend Term Deposit Initiate screen Note You can only amend the payout details Steps to be followed are the same as those detailed in Open Term Deposit section Payout Details 3 4 3 Click the Initiate button The system displays Amend Term Deposit Verify screen 3 4 4 Click Confirm button The system displays Amend Term Deposit Confirm screen with the status message 3 4 5 Click the Amend Another button to amend another term deposit account Transfers and Payments 4 1 Maintain Beneficiary Users having access to Beneficiary Maintenance can maintain Beneficiary Note for Business Users You can also specify if the Beneficiary template created is available to other users of the same primary customer id by specifying the template access level as public If the Template is created with template access level as Private it is available only to the User who has created it Beneficiary Maintenance is supported for both internal and outgoing transfers User Manual for Internet Banking Service August 2015 1 5 INTESA SANPAOLO BANK Albania 4 1 1 Navigate through the menus to Payments gt Beneficiary Maintenance 4 1 2 Select the transaction type and click the Create Beneficiary Temp
55. tem displays Remindres Registration Confirm screen 6 7 12 Click the OK button The system displays initial Reminder Schedule screen 6 8 Foreign Exchange Rate Inquiry The Exchange Rate Inquiry option allows the user to view the latest exchange rates for various currencies offered for buying and selling by the bank The exchange rates will be displayed against the base currency of FCDB The option provides the buying and selling rates for cash as well as the buying and selling rates applicable for telegraphic transfers If you wish to buy or sell foreign exchange refer to this option to find the latest rates offered by the bank before doing so 6 9 Line Limit Details 6 9 1 To view line limit through the menus to Customer Services gt Line Limit Details Change Password Reminder Session Summary Sitemap Log Accounts Payments Bill Payments Customer Services M EMER MBIEMER Limits Query 00006 Limits Query 15 09 2014 17 31 22 GMT 0200 Customer Id 123456 CUSTOMER ACCOUN 123456 CUSTOMER ACCOUNT NAME View Detail 6 9 2 Select the customer ID from the drop down list and click View Details The Limits Query screen is displayed User Manual for Internet Banking Service August 2015 3 7 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Log Accounts Payments Bill Payments Customer Services CUSTOMER NAME Limits Query Tals Te Limits Quer
56. ugust 2015 2 2 INTESA SANPAOLO BANK Albania l Details l Execution Frequency Conditional Select the standing instruction execution frequency from the drop down list The options are Daily Weekly Fortnightly Monthly Bi Monthly Quarterly Half Yearly Yearly First Execution Date Conditional Select the first standing instruction execution date from the pick list Expiry Date Conditional Select the standing instruction Expiry date from the Calendar pick list This field is displayed if you select the Setup Standing Instruction option Other Details Narrative Mandatory Type the brief description of the transaction Change Password Reminder Session Summary Sitemap Log Accounts Payments Bill Payments Customer Services EMER MBIEMER Multiple Internal Transfer Q000G Multiple Internal Transfer 10 09 2014 14 54 54 GMT 0200 Debit Single Account Debit Multiple Account User Reference Source Account 123456 12345635501 Tirana Head Office 272 12 EUR Payment Instruction Destination Account Destination IBAN No Transfer Amount Transfer Currency Delete Payment Instruction No 1 6543213550 00 LEK IX Payment Instruction No 2 00980835N 0 Euro d x Add More Payment Details Pay Now Pay later isl Setup Standing Instruction SI Details S Execution Frequency Monthly First Execution Date 12 09 2014 E Expiry Date 12 1
57. unt Mandatory Type the transfer amount Ifa payment template is selected from the Payment Template drop down list this field displays the transfer amount of the selected payment template Transfer Currency Mandatory Select the transfer currency for the international transfer from the drop down list Pay Now Optional Select Pay Now to process the transaction immediately Pay Later Optional Select Pay Later to make the payment on future date Other Details Payment Details 1 2 3 4 Mandatory Type the description for payment details Other Details Correspondence Charges Mandatory Select the correspondence charges from the drop down list Narrative Optional Type the narrative Template Access Type Optional Select template access type from the drop down list Options are Public Private User Manual for Internet Banking Service August 2015 2 6 INTESA SANPAOLO BANK Albania Change Password Reminder Session Summary Sitemap Lo NNN Accounts Payments Bill Payments Customer Services EMER MBIEMER Outgoing Transfers Tait 22 09 2014 15 15 56 GMT 0200 Outgoing Transfers Payment To Is Make New Payment User Reference Number outgoing correct Source Account 123456 12345635501 Tirana Head Office Y 49 018 641 93 LEK Eaisting Templat co Beneficiary Details Beneficiary Name Company 1 Q Destination Account Type Enter AccourtNo
58. unts to a single or multiple accounts as per the instructions 4 6 1 Navigate through the menus to Payments gt Within Bank gt Multiple Internal Transfer The system displays the Multiple Internal Transfer screen and complete required information Debit Single Account Optional Select Debit Single Account to debit a single account Debit Multiple Account Optional Select Debit Multiple Account to debit more than one account User Reference Optional Type the user reference number for the transaction Source Account Mandatory Select the source account from the dropdown list Payment Instruction Destination Account Mandatory Type the destination account which will act as a credit account for the transaction Destination Branch Display This field displays the destination branch selected in the destination branch dropdown Transfer Amount Mandatory Type the amount to be transferred Transfer Currency Mandatory Select the currency from the drop down list Payment Details Pay Now Optional Select Pay Now to process the transaction immediately Pay Later Optional Select Pay Later to make the payment on future date Setup Standing Instruction Optional Select Setup Standing Instruction to set the standing instruction for a period for multiple debits Following fields are displayed if Setup Standing Instruction radio button is selected User Manual for Internet Banking Service A
59. y Corporate CUSTOMER ACCOUNT NAME Currency LEK Main Line Line Id CY Sanction Date Expiry Date Limit Amount Utilized Amount Available Amount Line Availab ODSALAVST LEK 18 Apr 2014 20 Apr 2015 210 000 00 0 00 210 000 00 Y ODSALAVST LEK Of uh2014 20 Apr 2015 50 000 00 16279237 11279237 Y Back Other Contract 7 Transactions 7 1 View Initiated Transactions 7 1 1 Navigate through the menus to Transaction Activities gt Transactions The system displays the View Initiated Transactions screen Change Password Reminder Session Summary Sitemap Li AN amp Accounts Payments Bill Payments Tools Customer Services EMER MBIEMER View Initiated Transactions 0000 06 10 2014 14 29 26 GMT 0200 View Initiated Transactions View By Transaction Status Initiated Transactions View Drafts Templates Initiated Transactions Transaction Type Status Count Ad hoc Account Statement Request Sent to the Bank 6 11 94 Amend Term Deposit Sent to the Bank 12 3 7 Bene Maintenance Delete Sent to the Bank 3 97 Cheque Book Request Under Process 3 J230 Internal Account Transfer Rejected 10 3 23 Completed 33 Bios Under Process 1 32 Internal Transfer Beneficiary sent to the Bank 7 J226 International Transfer Beneficiary sent to the Bank 5 1 61 Multiple Internal Transfer Rejected 4 1 29 Completed 8 J258 Under Process 8 J258 Open Term Deposit Sentto the Bank 23 ER Under Process 3 37 Rejected 11

user manual for internet banking - Intesa Sanpaolo Bank Albania

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