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Phaser 200/220/240 - Printer Parts Exchange

1. a 1 4 pixel shift Pattern printed in enhanced mode i Pattern printed in standard mode 9482 78 Figure 9 15 Setting bi direction convergence Service Manual 9 23 9 Checks and Adjustments Tilt adjustment 9 24 In this adjustment you adjust the printhead s position in the printhead carriage The adjustment sets the level of the magenta ink jets at the right of the printhead face viewed from the rear level with the cyan ink jets at the left of the printhead face 1 Turn on the printer if not already on 2 If cold allow the printhead to warm up to its operating temperature this takes about 15 to 20 minutes from a cold start 3 Scroll to the Service Support menu and enter the Extended Service Support menu by pressing both the Menu and Exit buttons at the same time 4 Scroll to the Tilt Adjust menu item Press Print to print a tilt adjustment pattern The printer then prints a tilt adjustment pattern 5 With a magnifying lens examine the test pattern Determine if the black printing is higher or lower than the cyan printing Warning The printhead is hot To avoid injury don t touch it Note If black is higher than cyan Loosen the left side adjusting screw 7 turn as viewed from the rear of the printer Tighten the right side adjusting screw turn
2. 5 there should be no clipped or incomplete 31 31 31 31 WAN 30 30 30 30 r4 color line bars 8 places 2 groups of 4 each 29 29 29 29 look for 1 line breaks no more than 8 lines per color per manifold group inside each circle to contain line breaks There are no limits on the number of line breaks per color Refer to Chapter 9 topic Temperature offset adjustment 2 26 28 28 LAA A L 27 27 27 27 26 26 26 26 Sj examples O ooo YV aaa a io line breaks et sl oe os ED HD HD HD A A A A acceptable Tilted fuser wheel Check mounting or wheel 23 23 23 23 22 22 22 22 6 nonius pattern 6 places 21 21 21 21 look for 1 convergence offset tolerance is to be 1 4 pixel max align largest portions of ink drop Refer to Chapter 9 topic Checking and Adjusting the Printhead 2 1 4 ececccccee N examples fast slow 13 ecccccce 00000000 00000000 00000000 O 00000000 00000000 000000 ecccccce ecccccce eoccccce 29000000 00000000 C00OOCCS Geeeeeee OO008808 ecccccee ecccccce ececceeoee 00000000 00000000 00000000 LALLI III eeeeeeeoe LAAL A A TT PALATINE AIMEE PATI I 12 Wobbling fuser wheel Check wheel or 5 jet number I D 4 places each 1 to 31 mounting look for 10 1 weak or missing jets For jet problems record color
3. Note 10 11 12 13 Note select your printer in the Printer Descriptions Available list and click Install m Select Tektronix Phaser 600 if you have the standard version of the printer Select Tektronix Phaser 600 with Extended Features if you have the printer s Extended Features option If you are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No At the installation successful message click OK Click Close in the Install PostScript Printer from PPD dialog box At the message click OK the Control Panel opens From the Control Panel double click Printers In the Printers dialog box select the Tektronix Phaser 600 printer you just installed then click Connect In the Connect dialog box select the port the printer is connected to then click OK Refer to the Adobe PostScript Printer Driver User Guide on the printer s CD ROM USRGUIDE PDF for more detailed information on the Adobe PS 3 driver Service Manual 2 2 39 2 Installing the Printer and Drivers 2 40 Setting up a Windows NT PostScript driver Note You may need your original Windows NT setup diskettes or CD ROM to complete this procedure if you need to install a PostScript printer in Step 3 1 If your computer has an Intel compatible processor such as the Intel 1386 go on to Step 2 If your computer is a MIPS Alpha or PowerPC you need
4. 2 Installing the Printer and Drivers Parallel connection 2 20 To connect to the printer s parallel port a high density bi directional parallel cable is required This cable is available from most computer cable vendors and also as Tektronix part number 012 1468 00 36 pin high density printer to 25 pin DSUB PC cable The printer supports a standard uni directional parallel port The parallel port can also be set for bi directional communications Refer to the CD ROM or World Wide Web for instructions on changing parallel communications and for information on cables and adapters 1 Connect a parallel interface cable to your computer and to the printer s parallel port Note The printer s parallel port uses a high density connector Type IEEE 1284 C To use a standard Centronics style parallel cable use a parallel cable adapter 9480 58 Figure 2 16 Connecting the parallel port 2 If you have no other connections to make turn immediately to Turning on the printer on page 2 22 Phaser 600 Color Printer Installing the Printer and Drivers 2 PhaserShare network and serial connections SCSI connections To obtain serial or network connections one of the optional PhaserShare cards must be installed in the printer A PhaserShare card can be purchased initially with the printer or later as a separate upgrade kit If purchased initially you will find the network manuals PhaserShar
5. A Tektronix Installer application automatically installs the printer software on your Macintosh hard disk Using the Macintosh Installer Use the installer application on the printer s CD ROM or diskettes to install the printer s standard software Then continue with driver setup instructions depending on the driver you are using 1 Use either the Phaser 600 printer s diskette or CD ROM Floppy diskette Insert the Printer Software for Macintosh diskette into your computer s disk drive m CD ROM Insert the Phaser 600 printer s CD ROM into your computer s CD ROM drive 2 Double click the Phaser 600 Installer icon Click Continue until the Easy Install window appears 3 To install the items listed in the Easy Install window click Install For details on each item click Read Me To see a list of individual options select Custom Install from the pull down menu available with the installer on the CD ROM only 4 Select individual items to install from the Custom Install window Click the I buttons for information on each item Click Install when you are ready to install the selected items Phaser 600 Color Printer Installing the Printer and Drivers 2 Setting up the Phaser 600 printer driver The Phaser 600 driver is a Tektronix modified version of Apple s LaserWriter 7 1 2 printer driver Use the Phaser 600 driver if you are using System Software 6 0 7 or 7 0 and later 1 Install the printer s
6. Service Manual Tektronix Phaser 200 Phaser 220 and Phaser 240 Color Printers Warning The following servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in operating instructions unless you are qualified to do so This printing June 1995 070 8699 03 Copyright 1995 by Tektronix Inc Wilsonville Oregon Printed in the United States of America All rights reserved Contents of this publication may not be reproduced in any form without permission of Tektronix Inc This instrument in whole or in part may be protected by one or more U S or foreign patents or patent applications Information provided upon request from Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 If acquired subject to FAR or DFARS the following shall apply Unpublished rights reserved under the copyright laws of the United States m Restricted Rights Legend Use duplication or disclosures by the government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software at DFARS 252 227 7013 or in subparagraph c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 as applicable Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 Tektronix is a registered trademark of Tektronix Inc TekColor and Photofine are
7. Address messages on the local network If null characters of the format the value will be determined from the N N N N IP Address and Network Mask at run time Gateway A list of addresses of the gateways to yes None String of 15 or fewer Address es other networks characters of the format N N N N Ethernet Frame Data packet encapsulation type for yes DIX Adaptive 802 2 SNAP may Type ARP Address Resolution Display and be followed by the word Control RARP requests and IP Dynamic datagrams LPR port Indicates the type of interpreter in use yes Not Authorized Disabled interpreter at the BSD system configured port lt null string gt LPR Host List of TCP IP network addresses for yes Unrestricted only first 16 access list host access to printer network addresses on list print on the configuration page LPR Receive Buffer size used by the printer yes 0 O to 512 0 means the buffer Window Size size will be based on the total memory in the printer AppSocket Indicates the type of interpreter in use yes Auto Select Not Authorized Disabled port at the System V configured port lt interpreter gt interpreter AppSocket Port number for bi directional yes 9100 1024 through 65535 Data Port transmission of printer language jobs Number AppSocket Host List of TCP IP network addresses for yes Unrestricted only first 16 access list host access to printer network addresses on list print on the configuration page AppSock
8. COPY TEKEHAND PS LPT1 If your port is not LPT1 substitute LPT2 or COM1 for the correct port Alternately enable the error handler from the front panel using the menu item Printer Defaults PS Error Handler The PC responds with 1 FILE COPIED The printer now has a PostScript error handler present which remains resident until power is cycled on the printer Resend the image file that was not printing Any PostScript errors encountered by the printer are recorded on a printout Call Tektronix Customer Support at 1 800 835 6100 for more assistance save the print with the error message Windows printing problems Troubleshooting 6 Table 6 8 Windows printing problems Image never prints Printer acts as if it is receiving data but nothing comes out of printer or the printer goes back to Ready mode with out printing image Perform the same troubleshooting ideas suggested in the previous topic PC DOS printing problems Under the printer s setup options set RETRY 850 Blue color on the screen is printing too purple Many applications describe color as percentages of a video display screen s primary colors red green and blue RGB When a printer translates these RGB colors into its own primaries of cyan magenta and yellow CMY blue is often printed as purple To adjust blue from within Microsoft Windows Within the Tektronix PostScript Windows driver you have an option Vivid Color th
9. Phaser 200 and 220 Color Printers POEEE DEE ee ee ee a oe oe Normal power up self tests Fixed RS 232 parameters Used NVRAM stored color correction Service mode Configuration page NVRAM reset Demo pages Verification mode No self tests General Information 1 Table 1 5 Phaser 200i rear panel DIP Switches Switches 200i 1 down Normal operation up Reset 2 through 4 Diagnostics modes serial parameters fixed at 1200 baud Blue Adjust 2 3 4 Ab al Normal power up self tests 4 X T Fixed RS 232 parameters a X Blue Adjust i ih No self test T T uy Verification self tests ah 1 ih Manufacturing Service tests 5 down Check for Sys Start file on attached SCSI disk up Bypass Sys Start file 6 down Make no Press Adjust color change up Alter output to simulate printing press output Press Adjust 7 through 9 not used Table 1 6 Phaser 220i rear panel DIP Switches Switches 220i 1 down Normal operation up Reset 2 through 4 Diagnostic modes configuration page demo pages Vivid Blue 2 3 4 L L Normal power up self tests T ap Verification mode ap T Y No self tests T T Service mode 1 i Configuration page T uy ik Demo pages AF i T not used T 1 T not used 5 down Check for Sys Start file on attached SCSI disk up Bypass Sys Start file 6 not used 7 down Baud rate is variable up Fixed RS 232 parameters 8 through 9 Color corrections NVRAM reset 8 9 A J No color cor
10. a Click the Start icon in the taskbar on your screen In the menu that appears click Run b In the Run window type in the drive the CD ROM is in followed by the TOOLS directory and the file name ACROREAD EXE and click OK For example C TOOLS ACROREAD Windows 3 1 a Inthe Program Manager in Windows 3 1 select Run from the File menu b At the Command Line type in the drive the CD ROM is in followed by the TOOLS directory and the file name ACROREAD EXE and click OK For example C TOOLS ACROREAD 3 Follow the on screen instructions to install Acrobat Reader 2 42 Phaser 600 Color Printer Installing the Printer and Drivers 2 Installing ATM software Note ATM software is available only on the CD ROM for the printer s Extended Features option 1 Insert the printer s CD ROM into your computer s CD ROM drive 2 Click the Start icon in the taskbar on your screen In the menu that appears click Run 3 In the Run window type in the drive the CD ROM is in followed by the ATM directory and the file name INSTALL1 EXE and click OK For example C ATM INSTALL 4 Follow the on screen instructions to install ATM For more information refer to the ATM quick reference cards that were shipped with your printer Service Manual 2 43 2 Installing the Printer and Drivers Macintosh software 2 44 Note You must have an optional PhaserShare card installed in the printer before using the driver
11. m LocalTalk m SCSI Phaser 200i and 220i only m Ethernet Phaser 200i and 220i only Both Phaser 200 and 220 rear panels also feature DIP switches to control certain aspects of the printers imaging You can also use the DIP switches for controlling the self tests of the printers image processor board Refer to the Section 6 topic Image processor self diagnostics on page 6 31 Health LED A health LED indicates the status of the printer m Blinking at a steady rate The printer is operating normally The LED blinks irregularly during diagnostics If a soft error occurs the image processor board will operate but in a reduced capacity Soft failures include failure of expansion memory SIMMs or any of the interface ports When a soft error occurs the printer automatically prints a start up page listing the error m On or Off A hard error condition has occurred that would keep the image processor board from operating TEST button The TEST button located at the bottom right rear corner of the printer has two functions m Following normal power up pressing the TEST button for 5 seconds prints a composite test pattern Refer to Figure B 1 in Appendix B Test Patterns for a sample of the composite test pattern m Pressing and holding the TEST button while you turn on the printer places the printer in Service mode 1 8 Phaser 200 and 220 Color Printers General Information The following figures illustrate the r
12. s CD ROM and the ADOBEPS4 directory Select your printer then click Next m Select Tektronix Phaser 600 if you have the standard version of the printer m Select Tektronix Phaser 600 with Extended Features if you have the printer s Extended Features option If you are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No In the Local Port Selection dialog box select the port you want to use then click Next You can configure the port in this dialog box at any time In the Add Printer dialog box type in the printer s name select the printer as default and decide if you want to print a test page Click Next to continue If you see the Different Versions Detected dialog box click Next to update the files from the printer s CD ROM When the installation is finished the Tektronix Phaser 600 Properties dialog box appears Make selections in the driver referring to Chapter 3 for more information on printer options Refer to the Adobe PostScript Printer Driver User Guide on the printer s CD ROM USRGUIDE PDF for more detailed information on the Adobe PS 4 driver Service Manual 2 2 37 2 Installing the Printer and Drivers Setting up the Adobe PostScript driver for Windows 3 1 Note The files for this driver are available on the printer s CD ROM and on the Adobe PS 3 Driver diskette If you already have the driver in
13. 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the right cover as detailed in the topic Right cover on page 8 4 3 Disconnect the left and right printhead sensors wiring harnesses from the carriage board Clip the tie wraps securing the harnesses to the other printhead wiring harnesses 4 Free the sensors from their plastic mounting brackets on either side of the printhead Left amp right printhead sensors Disconnect wiring harnesses 9482 61 Figure 8 38 Removing the left and right printhead sensors Reverse these steps to install the left and right printhead sensors 8 50 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Top cover sensors There are three top cover sensors One sensor mounted on the right top cover hinge detects if the top cover is open Two others mounted at the left and right ends of the cover detect if the top cover release lever is actuated top cover unlocked 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Open the top cover 3 Remove the inner plate 9 screws from the inside of the top cover 4 Disconnect the ribbon cable leading to the sensor to be replaced 5 In the case of the top cover unlocked sensors remove the two screws securing the sensor to the top cover Remove the sensor In the case of the top cover
14. 1 POSIDRIV screwdriver Roll cover 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Open the roll cover and remove the media roll 3 With a 4mm hex wrench remove the two screws and their standoff posts one at each end of the cover securing the cover to the printer frame Note that the right standoff features a shoulder to correctly align the roll cover to the printer frame Standoff Roll cove Standoff with shoulder 9482 24 Figure 8 1 Removing the roll cover Reverse these steps to reinstall the roll cover Support the weight of the cover while you thread the screws into the printer frame 8 2 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Left cover 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove all the ink sticks from the ink loader 3 At the rear of the ink loader remove the screw securing the ink loader to the printer cabinet Lift and remove the ink loader 4 Remove the three screws securing the left roll cover end cap Remove the end cap 5 Remove the four screws securing the left cover in place Spread the bottom of the cover and lift to remove it Left cover Cover screws End cap screws Left end cap gt NN Cover screws Sv 9482 25 Figure 8 2 Removing the left cover Reverse these steps to reinstall the left cove
15. 6 Once the belt tension is correct manually push the fuser shuttle to the left end of its travel Observe the fuser belt as it rotates over its right and left pulleys check to see that it stays centered on the pulleys Apply threadlock glue to the tension screws to secure them in place Tension gauge i n Z n Fuser belt Press upper belt to 0 5 kg 1 1 Ibs when it contacts the fuser rail Adjust tension screws at the same time to center belt on pulley sienna Figure 9 4 Setting fuser belt tension 9 6 Phaser 600 Color Printer Checks and Adjustments 9 Y axis motor belt and drum belt tension 1 Turn off the printer 2 Open the top cover and remove the left cover 3 Loosen the screws securing the Y axis motor 4 With a tension gauge press down on the Y axis motor belt tension with a pressure of 5 kgs 11 Ibs 5 Tighten the screws securing the Y axis motor 6 Loosen the screws securing the drum belt tensioner 7 With a tension gauge press down on the drum belt tension with a pressure of 5 kgs 11 lbs 8 Tighten the screws securing the drum belt tensioner Drum belt tensioner Tension gauge Press to tension of 5 kg 11 Ibs Y axis motor 9482 111 Figure 9 5 Setting Y motor belt tension Service Manual 9 7 9 Checks and Adjustments Maintenance station alignment 1 Turn off the printer 2 Open the top cover and remove the right cover 3 Loosen the two screws securin
16. Adobe PSPrinter driver 1 Install the printer s software as described on Using the Macintosh Installer on page 2 44 Select Easy Install to automatically install all of the necessary software or select Adobe PSPrinter Driver and Printer Descriptions in the Custom Install window 2 Open the Chooser 3 Select the PSPrinter driver icon Service Manual 2 45 2 Installing the Printer and Drivers 2 46 4 Click on the Zone your printer is in See your network administrator if you have questions 5 Select your printer from the list 6 Still in the Chooser click the Setup button to see a list of options The correct PPD file should be selected automatically If the PPD file is not automatically selected a dialog box opens showing the location of the PPD files you have installed in the Printer Descriptions folder in the Extensions folder inside your System Folder Click one of the following PPDs and click Select m Use TKPH6001 PPD with the standard version of the printer m Use TKP600P1 PPD with the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No 8 Inthe dialog box that appears select the appropriate items under Installable Options then click OK 9 Click the Chooser s close box Setting up the Phaser 600 GX driver If you are using Apple Macintosh QuickDraw GX a
17. Attach a PC running PC based diagnostics to the printers serial port refer to the later topic PC based diagnostics on page 6 26 Turn on the printer 5 Select the menu test System Verify Test Print 6 After the print is made remove the PC If the printer prints a test pattern then the printer s image processor board and print engine are working correctly The printer s problem resides with the host computer to printer connection or the host computer Refer to the appropriate topics in Chapter 3 Verifying the Printer and Host Connections Note that since the PC diagnostics operates only through the service serial port the possibility also exists that the hardware of any of the other hosts interface ports could be non functioning and could be the source of the print failure In this case the printer should be able to print from another port except the non functioning port If the printer does not print a test pattern then a problem exists with the printer s image processor board or the print engine Proceed with the next topic Verifying print engine operation by using its test print on page 6 4 Service Manual 6 3 6 Troubleshooting Verifying print engine operation by using its test print 1 If not already on turn on the printer If the printer does not begin initializing go to the topic Verifying power supply operation below 2 Once the Power light is on not blinking and the front panel
18. Check the printer s cable connection to the network Also check the printer to see if its rear panel health LEDs are blinking Ensure that the correct network is selected in the event that the Macintosh is connected to more than one network such as both LocalTalk and Ethernet Refer to Chapter 6 Troubleshooting for more information about networks More troubleshooting tips are included in the reference manual Phaser 600 Drivers and Utilities Printing Reference Printing the directory from a Macintosh 1 Make sure that you have an open window displayed on the screen such as the hard disk drive s window 2 At the Macintosh desktop click and hold on the File menu bar item 3 For System 7 or higher Scroll down the File pull down menu and select the item Print Window For System 6 0 7 to 6 0 8 Scroll down the File pull down menu and select the item Print Directory 4 A print dialog box appears on the screen Click on the Print button in the upper right corner of the dialog box to send a file to the printer This verifies that the Macintosh and the printer driver can send a file to the printer If the printer does not make a print then there may be a problem with the printer driver In this case if possible you should verify that the Macintosh can print to a different printer on the same network Choose a different PostScript printer driver such as an Apple LaserWriter in the Chooser and then repeat Steps 2 and 3 I
19. Cut top off mounting posts to remove Air pump Disconnect air pump air hoses Disconnect power connectors 9842 43 bracket Figure 8 20 Removing the air pump Service Manual 8 25 8 Field Replaceable Unit Disassembly Assembly 6 Remove the four screws securing the air pump mounting bracket to the printer frame Remove the mounting bracket l Unscrew the remainder of the mounting posts from the underside of the air pump mounting bracket Reverse these steps to reinstall the air pump Ink loader Tools required a 1 POSIDRIV screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 At the rear of the ink loader remove the screw securing the ink loader to the printer cabinet Lift and remove the ink loader Ink Loader Finger screw 9482 44 Figure 8 21 Removing the ink loader 8 26 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Ink loader motor assembly 1 Remove the ink loader as described in the previous procedure 2 Remove the left cover as explained in the earlier procedure Left cover on page 8 3 3 Disconnect the wiring harness leading to the ink loader motor assembly 4 Disconnect the springs connecting the ink low sensor and ink drop sensors to the printer frame 5 Remove the four screws securing the ink loader motor assembly to the printer frame Remove the assembly Se I
20. Two waveforms are available the standard waveform and the alternate high altitude waveform The high altitude waveform is optimized for the atmospheric conditions placed upon the printhead during printing The printhead also features four ink melting chambers one for each color In each chamber the ink is heated into liquid form to 115 C 268 F and channeled to the jet stack where it can be printed onto paper A temperature of 135 F 300 F is maintained at the jet stack A soluble dye is used with a paraffin like wax base amide to create the inks The ink is non toxic and does not require any special environmental considerations Heat of 115 C 268 F is used to liquefy the solid ink aqueous water based ink systems must be protected from heat The ink s vaporization rate is very low and if a change did occur due to prolonged periods of no printing no crystals are formed that could clog the printhead only a slight discoloration may be noticed 5 4 Phaser 600 Color Printer Print modes Theory of Operation The printhead s ink flow from the supply chamber to the nozzle is significantly different than aqueous printers The ink in the Phaser 600 s printhead flows past the piezo crystal and then to the ink jet orifice nozzle Regarding air bubbles the Phaser 600 by design draws air into the system every time you turn it off as the liquid wax cools it shrinks leaving pockets of air in the printhead Th
21. front cover shims 9482 113 Figure 9 7 Aligning the lower roller guide to the fuser 9 10 Phaser 600 Color Printer Checks and Adjustments 9 Paper clamp alignment 1 Either manually or using the PC diagnostics rotate the paper clamp to its ready position 2 Inspect the paper clamp to ensure it is not bowed or bend and is parallel with the surface of the drum 3 If necessary loosen the three screws securing the clamp to the clamp side plate and adjust the clamp so has about a3 mm 1 8 in gap from the surface of the drum 4 Tighten the three screws to secure the clamp in position 5 Repeat the adjustment for the left end of the clamp Paper clamp Loosen screws 3mm gap 9482 114 Figure 9 8 Setting the paper clamp gap 6 Rotate the paper clamp so its top edge is even with the bottom edge of the back tension blade Service Manual 9 11 9 Checks and Adjustments 7 If the edges are not even and parallel loosen two set screws on the clamp drive shaft and re position the shaft until the clamp is parallel with the back tension blade Paper clamp Back tension blade i 75 E Loosen 2 hex J q set screws a x G n A O Back tension blade each end Paper clamp 9482 116 Figure 9 9 Aligning the paper clamp 8 Tighten the set screws once the adjustment is correct 9 12 Phaser 600 Color Printer Checks and Adjustments 9 Ink loader sensor flag adjustment 1 Inspect each senso
22. week call 503 685 4504 Use 9600 baud 8 bits 1 stop bit and no parity Tektronix color printer support is also available through on line services m World Wide Web http www tek com Color_Printers m Tektronix anonymous ftp server ftp tek com Color_Printers m Automatic File Server color_printer_info tek com m Technical support support ColorPrinters tek com m America Online Keyword Tektronix Compuserve Go Tektronix Using the automated fax systems As an alternative to the Customer Support Hotline and to provide up to date information quickly Tektronix has set up HAL Highly Automated Library and EuroHAL two interactive automated fax systems These automated fax systems provide Macintosh PC and workstation users with the latest technical hints and tips like color adjustments solutions to common technical problems and application notes for software problems such as CorelDRAW and QuarkXpress Customers may call HAL or EuroHAL from anywhere in the world The fax systems are available 24 hours a day seven days a week Use HAL to order a catalog or individual documents in the U S A and Canada If customers have a fax machine and a touch tone voice telephone they can order a HAL catalog listing all of the information offered by HAL by calling 503 682 7450 direct or in the U S and Canada call 1 800 835 6100 4 6 Phaser 600 Color Printer Key Operator Training 4 1 Before calling instruct customer
23. 600 Color Printer Troubleshooting 6 Inconsistent printing 1 This failure is probably caused by an electronic failure Possible causes are a poor electrical connection at the carriage board an engine control board failure or a poor ground Also check the printhead drive voltage see Chapter 9 Printhead drive voltage adjustment on page 9 15 Blank lines or double lines across the entire image 1 Check that the Y step adjustment is properly set refer to the Chapter 9 topic Drum step adjustment on page 9 26 2 Look for a mechanical problem with the Y axis drum motor and pulleys Ensure the toothed pulley belts are properly seated around the pulleys Check for proper belt tension refer to the Chapter 9 topic Y axis motor belt and drum belt tension on page 9 7 In the test print the colored fills are not horizontally level with each other 1 The printhead is tilted Run the service mode s tilt adjustment see Chapter 9 Tilt adjustment on page 9 24 Severe banding in color fills 1 Ensure that the printhead tilt is correct 2 Increase the printhead temperature slightly See Chapter 9 Adjustments on page 9 4 The image is not centered on the print when it should be 1 Ensure that the paper edge sensors mounted on each side of the printhead are firmly seated 2 Runsensor test using the PC diagnostics Refer to the later topic PC based diagnostics on page 6 26 The fuser stalls 1
24. Flat blade screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 3 Remove the left cover as explained in the earlier procedure Left cover on page 8 3 4 At the right end of the printer frame loosen the printhead belt tension Screws Loosen tension screws 9482 29 Figure 8 6 Loosening the printhead belt Service Manual 8 7 8 Field Replaceable Unit Disassembly Assembly X axis motor 5 Disconnect the X axis motor s wiring harness 6 At the left end of the printer frame remove the two screws securing the X axis motor to its bracket Remove the motor X axis motor l GS Disconnect wiring harness Screws 9482 30 Figure 8 7 Removing the X axis printhead motor 8 8 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 X axis printhead belt l Remove the two screws securing each end of the X axis belt to the carriage board Screws X axis belt ends ae 9482 31 Figure 8 8 Removing the X axis printhead belt 8 Carefully free the X axis belt from the X axis belt pulleys and remove the belt Reverse these steps to reinstall the motor and belt Refer to the Chapter 9 topic Printhead belt tension on page 9 5 for details on correctly setting the printhead belt s tension Service Manua
25. If the lines appear to be broken with small gaps then the printhead temperature is too low and must be raised Scroll to and enter the Extended Service Support menu and then scroll to the Standard Head Temp orthe Enhanced Head Temp menu It displays the currently set value between 6 and 6 0 is the default value a Press the arrow keys to scroll through the values b Then press Select to save the desired value Make another test print and if necessary repeat the value change until the 8 5 kHz pattern is correct Since changing the printhead temperature alters the viscosity of the ink its travel time from the jet nozzle to the paper is changed Proceed to the convergence adjustment earlier in this procedure to ensure that bi directional printing is correct Phaser 600 Color Printer Checks and Adjustments 9 Solid fills OO Lines show a broken appearance Good 8 5 kHz lines The printhead is too cold or the voltage is too low Hooked ends oa P 2 9 Lines disrupted by lane changing and hooked ends that indicate the printhead is too hot or the voltage is too high 8818 58 Figure 9 18 Printhead temperature adjustment Service Manual 9 29 9 Checks and Adjustments Sensor calibration Using the PC based diagnostics you can adjust the sensitivity of the reflective type paper edge sensors mounted on the printhead This adjusts the sensor to detect the difference between the reflection of th
26. LCD display and the failed test is continuously repeated To start the Service tests press switch 3 and hold it down during power up or reset until Initializing Service is displayed on the top line of the front panel The second line indicates which switches scroll through the menu or select the specific test group or individual test displayed The test groups are m Kernel select the Kernel group from the front panel m I O select the I O group from the front panel m RAM select the RAM group from the front panel m PWA select the PWA group from the front panel m IP Board Test select the IP Board Group m Engine select the Engine group from the front panel Note Notice you can use Test 1a to reset the image processor s NVRAM 6 24 Phaser 600 Color Printer Troubleshooting Table 6 4 Image Processor Service Mode tests Test Function 10 CPU Interrupt 11 Instruction ROM Checksum 13 NVRam Acknowledge 19 NV Register Write Read la NV Clear Zero entire device 1b PROM Data Read 1c Font ROM Checksum 21 Centronics Register Write Read 22 Centronics LoopBack external 23 TC8576 CTS verification 24 TC8576 External Loopback 25 SCSI Interrupt 26 SCSI Register Write Read 27 Centronics to SCSI loop around Ensure front panel wiring harness is correctly installed 2d SmartCard 2e 16550 Internal
27. Loopback 2f 16550 External Loopback 34 DRAM Refresh 36 SIMM1 Data Paths Ensure an 8 Mbyte SIMM is installed in connector SIMM 1 37 SIMM1 Addrs Paths 38 Extended SIMM1 Data Paths 39 Extended SIMM1 Addrs Paths 3a SIMM2 Data Paths 3b SIMM2 Adrs Paths 3c Extended SIMM2 Data Paths Ensure a 16 Mbyte SIMM or 32 Mbyte RAM SIMM is installed in the SIMM 2 connector 3d Extended SIMM2 Adrs Paths 40 Front Panel LCD Test 41 LCA Configuration 42 LCA Reg Write Check 43 FIFO Empty Check 44 FIFO Half Check 45 FIFO Full Check 46 FIFO Loopback B 47 Clock Test 68 SmartCard Installed 99 Dump EEprom to DRAM Service Manual 6 25 6 Troubleshooting PC based diagnostics Requirements The PC based diagnostics allow you to interactively test and check the operations and functionality of the printer The diagnostics are provided on a 3 5 inch floppy diskette All of the diagnostic tests are started from the PC The PC diagnostics were developed to run ona PC The following procedure discusses using the diagnostics with an Apple PowerBook running PC emulation software as this is the portable computer in use by the field service organization m Printer serial cable adapter level shifter part number 174 3493 00 m For PCs use a serial null modem cable part number 012 1313 00 For Apple computers use serial adapter cable part number 012 1498 00 m Apple PowerBook 540c or 5300c ce running SoftWindows in MS DOS mod
28. Network Printer s network number on the yes null string An 8 digit hex number Address Ethernet network it is automatically 00000001 through set when the printer is turned on FFFFFFFE Ethernet frame How IPX packets are transmitted over yes Adaptive 802 3 X DIX 802 3 2 type the network 802 3 2 SNAP TCP IP port Indicates the type of interpreter in use yes Not authorized Disabled interpreter at the port RARP BOOTP Used for setting the printer s IP yes False True Reverse address from a boot server Address Resolution Protocol Boot Parameter Protocol 2 28 Phaser 600 Color Printer Table 2 1 Configuration page settings cont d Installing the Printer and Drivers 2 Parameter Description Saved Default Limits or alternate choices in NVRAM IP Address The Internet Protocol address If null yes Not Set String of 15 or fewer the address will be set at run time via characters of the format RARP or BOOTP N N N N followed by the word Dynamic if IP Address Dynamic parameter is set to True Network Mask Indicates which fields of the IP yes Default String of 15 or fewer Address designates the network characters of the format portion and which designates the node N N N N portion If null the mask will be determined from the printer s IP address or the BOOTP or ICMP Internet Control Message Protocol Netmask Reply Broadcast The IP Address used to broadcast yes Default String of 15 or fewer
29. Remove the four screws securing each top cover hinge to the printer frame Unlatch the top cover Lift and remove the top cover Remove four screws AWLA N to release hinge a p lt e Rear plate Remove four screws to release hinge Figure 8 4 Removing the top cover Reverse these steps to reinstall the top cover Make sure the cover open switch clicks before the top cover is about 1 cm 0 3 in from shutting Service Manual 8 5 8 Field Replaceable Unit Disassembly Assembly Motors Fuser motor Tools required a 1 POSIDRIV screwdriver 3mm hex wrench 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as explained in the earlier procedure Left cover on page 8 3 3 At the left end of the printer frame disconnect the fuser motor s wiring harness 4 With a hex wrench remove the two screws securing the fuser motor to its bracket Free the fuser motor s drive belt and remove the motor Disconnect Fuser wiring harness motor Screws 9482 28 Figure 8 5 Removing the fuser motor Reverse these steps to install the fuser motor Tension the fuser motor belt to 4 kgs 9 lbs as detailed in the Chapter 9 topic Fuser belt tension on page 9 6 8 6 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 X axis printhead motor and X axis belt Tools required 1 POSIDRIV screwdriver m
30. Turn off the printer and disconnect the power cord 2 With a VOM set for measuring resistance test each motor s windings for correct resistance disconnected from the printer Rotate the motor s drive shaft slightly while taking the measurement Also carefully inspect each motors wiring harness to ensure it is not damaged and shorting out to the chassis Table 6 1 Motor and solenoid resistances Motor or solenoid Resistance approximately X axis motor Pin1 to 2 10 to 30 ohms Y axis motor Pint to 2 3 ohms Fuser motor Pin1 to 2 5 5 ohms Exit motor Pin 1 2 to 3 4 5 or 6 10 to 15 ohms Head maintenance cam gear motor Pin 1 2 to 3 4 5 or 6 27 to 33 ohms Head to media motor Pin 1 2 to 3 4 5 or 6 27 to 33 ohms Ink stick load motor Pin 1 2 to 3 4 5 or 6 27 to 33 ohms Printhead door open motor Pin 1 2 to 3 4 5 or 6 27 to 33 ohms Clamp rotate solenoids 10 to 15 ohms Clamp close solenoids 10 to 15 ohms In general if you measure any abnormally low resistance from a motor winding to ground while the motor is installed and its wiring is not damaged replace that motor Service Manual 6 7 6 Troubleshooting Media jams and the paper path Required tools m Phillips 1 screwdriver m VOM Jams fall into the following four categories m Media based problems m Paper loading errors m Paper feeding errors m Paper ejecting errors Media based problems 1 Check
31. a return authorization number Inspection Rollers Replace the rollers when you see any of the following defects Flat spots m Out of roundness m Cracked rubber Loss of traction tackiness causing pick or feed failures Gears Replace gears that show any signs of wear or breakage Look for these problems Thinned gear teeth Bent or missing gear teeth check especially where a metal gear drives a plastic gear m Fractured or cracked gears Belts Inspect the belts for wear There are nine rubber belts in the printer Look for these problems m Loose rubber particles below the belts indicate a worn belt m Missing teeth in the belts m Cracking or moderate fraying a small amount of fraying is inevitable so look for other signs of wear before replacing the belt Service Manual 7 19 7 Cleaning and Maintenance Lubrication Tools and supplies required a Light oil m Grease 006 7997 00 In general all of the printer s bearings and motors are lifetime factory lubricated However over time and under certain extreme operating conditions oil and grease may dry out causing squeaks and rumbling noises in the printer Look for fine metal particles a clear sign of an old or worn bearing Replace the bearing or the assembly it is a part of A drop of oil or grease on a noisy bushing will quiet a noisy printer Too much lubrication can get into the paper path and attract dust so apply lubrication sparingly
32. and HV decreases the ink droplets flight time to its original expected value Press Print to print a convergence test pattern so you can determine if a convergence change is required Examine the test print alignment marks for standard mode printing mis convergence If mis convergence still shows repeat Step 5 increasing HV and HV in 1 VDC increments and repeat Step 6 printing a test print and checking the alignment marks until alignment is correct If the Enhanced printing mode alignment patterns show mis convergence you can scroll to the Enhanced Convergence menu item and fine tune the convergence as explained in the topic Bi directional print convergence on page 9 21 Service Manual 9 31 9 Checks and Adjustments Vacuum check Tools required m Magnetic screwdriver m Vacuum gauge m PC diagnostics Use this check to verify the actions of the vacuum pump and the solenoid valve In addition you can determine if the maintenance station is sealing properly against the printhead faceplate 1 Turn off the printer and remove the power cord 2 Remove the top and right side covers as explained in the Chapter 8 topic Printer cabinet on page 8 2 9 32 Phaser 600 Color Printer Checks and Adjustments 9 With a T connector connect the vacuum gauge to the inlet side of the solenoid valve This allows you to check the action of the vacuum pump and maintenance station seal Maintenance Vacuum station
33. be transmitted to the printer Windows 3 1 driver verification Using the Windows Write application verify that the PC running under Windows 3 1 can print to the printer 1 Ifitis not already running launch Windows by typing this command WIN 2 Launch the program manager by double clicking the Program Manager icon 3 Open the Accessories window by double clicking the Accessories icon 4 Double click on the Write icon If Write is not available you can use any other text editor type program 5 Type ina line of text suchas THIS IS A TEST 6 Click the File menu item and select Printer Setup from the menu list Select Phaser 600 whichever applies from the displayed list of available printer drivers Click OK Click File and select Print A print file will be transmitted to the printer OS 2 connection verification Note The Print Screen function is controlled from within the OS 2 System folder 1 Open the System folder then open the System object 2 Click on the Print Screen Tab to view the Print Screen settings Be sure that Enable has been selected With Enable Print Screen selected the following options are available a You may print the contents of a window by pointing to that window and pressing Print Screen 3 2 Phaser 600 Color Printer Verifying the Printer and Host Connections 3 b You may print the full screen by first opening any window placing the cursor on the desktop away
34. before booting up the attached hard drive Check parity If true data parity should be checked yes False True Disk Address SCSI address of disk for the SCSI no Internal disk 0 1 2 3 5 6 communication channel fixed at 4 Printer address SCSI address of printer when itis the no 7 initiator Copystation Indicates whether a Copystation is no Not connected Connected attached to the printer Copy control Indicates the version number of the yes Firmware firmware copy control firmware dependent Copy station Indicates the version number of the yes Firmware firmware Copystation firmware dependent HTTP Indicates whether or not HTTP is yes Enabled Disabled enabled Auto transmit allow inquires via the WWW page yes Enabled Disabled Local URL The universal Resource Locator no null string null string designation Service Manual 2 31 2 Installing the Printer and Drivers selecting a language for the front panel 2 32 Messages that appear in the front panel window are in English To change the language to French German Spanish Italian or Japanese follow these steps When the printer is on and the Ready message appears press the Menu button You see this message Help Pages am meme Menu Pressing the left arrow button lt scrolls backward through the selections pressing the right arrow button gt scrolls forward through the selections pressing Menu enters the currently displayed menu Using the left lt or
35. behind If this is not possible due to space limitations you can use a mirror to see exactly where you are cleaning with the tool 1 Moisten a lint free cloth with 90 pure isopropyl alcohol or use a pre soaked alcohol cloth Service Manual 7 3 7 Cleaning and Maintenance 2 Insert the cloth into the cleaning tool m Ifthe cloth has not been folded fold it in half insert the folded edge of the cloth into the V opening of the cleaning tool 9480 14 3 Pull forward on the back tension blade s blue handle and hold it in that position this lifts the blade away from the drum 4 Hook the tool under the blade it notches onto the rail to serve as a guide cleaning the front and back of the blade at the same time 5 Clean one section of the blade by wiping back and forth 3 4 times with pressure 6 Switch hands to clean the other end of the blade 9480 19 1 4 Phaser 600 Color Printer Cleaning and Maintenance T Note Ifthe blade is especially dirty you may need to add more alcohol to the lint free cloth or use a new cloth Cleaning the paper clamp Caution Make sure that you have set the printer s front panel to Clean Clamp this allows easy access to the parts of the printer that need to be cleaned 1 Using a lint free cloth that has been moistened with 90 pure isopropyl alcohol and inserted into the cleaning tool place the V opening of the tool over the paper clamp 2 Clean the
36. blade by wiping back and forth 3 4 times with gentle pressure Clean a small section at a time and repeat the process until the entire blade is clean Note The paper clamp is more flexible than the back tension blade when cleaning the blade do not use as much pressure as in the previous procedure 9480 20 Service Manual 7 5 l Cleaning and Maintenance Clamp rollers The 14 clamp rollers are located behind the drum Clean them after you have used approximately 500 large size prints such as ANSI E Arch E ISO AO or JIS B1 1 Use a foam swab from the cleaning kit that has been moistened with 90 pure isopropyl alcohol 2 Rotate the drum to rotate the clamp rollers cleaning each roller with the swab Caution Do not pull the rollers away from the drum The metal that attaches it to the printer is very flexible and can be permanently bent 3 Repeat Step 2 for each of the 14 rollers 7 6 Phaser 600 Color Printer Cleaning and Maintenance T Fuser shuttle and exit rollers When you notice streaks parallel to the direction of fusing in the prints you can do the following m Clean the fuser shuttle and clean or replace its components m Clean the exit rollers The fuser kit contains these replaceable parts 1 2 foam oiler wheels Replace when you notice ink buildup on the fuser wheel 2 2 fuser wheels Replace after printing 500 600 large size prints such as ANSI E Arch E ISO AO or JIS B1 3 2 cutters
37. cable or as an alternate means of testing the printer to host communications Phaser 600 Color Printer Installing the Printer and Drivers 2 Connecting the printer Printer ports The printer is shipped standard with a bi directional parallel port and a SCSI port for interfacing to the optional Phaser Copystation or an external hard disk for font storage In addition the printer can be configured with optional networking and serial ports The printer accepts print jobs from all the data ports at the same time on a first come first served basis Refer to Turning on the printer on page 2 22 and SCSI connections on page 2 21 for more information on the SCSI port For more information on the Phaser Copystation refer to the CD ROM and World Wide Web topics The optional PhaserShare card provides the other printer ports m The PhaserShare Ethernet card supports Novell NetWare EtherTalk and TCP IP protocols m PhaserShare Token Ring card supports Novell NetWare TCP IP and TokenTalk protocols m PhaserShare LocalTalk serial card provides a LocalTalk port and a 9 pin serial port 9480 09 Figure 2 15 Printer ports Note Make all printer port connections before you turn on the printer The PhaserShare Network Cards and Software System Administrator User Manual contains all the information necessary for configuring and using the optional connections Service Manual 2 19
38. computers and configuring the host applications to drive the printer Following these steps proceed to Chapter 3 and then Chapter 4 Chapter 3 Verifying the Printer and Its Hosts explains how to verify that the printer the host driver and the connection between them functions correctly Chapter 4 Key Operator Training gives a procedure for training customers to use and care for the printer Service Manual 2 1 2 Installing the Printer and Drivers Pre install questions for customers 2 2 Prior to installing the printer you should contact the customer and verify that he or she has prepared an appropriate location for the printer You will also want to ensure that you have all the information you need to install the printer at the customer s site Ask the customer the following Customer s name Address Phone number m What type of computers will be networked to the printer Ly PC L Macintosh _I UNIX LI other m Which type of host to printer connection will be used LI serial J parallel m What kind of network environment will the printer be installed into Hardware Protocols J LocalTalk LJ EtherTalk L Token Ring LI TCP IP LI ThinNet 10Base2 LI Novell NetWare LI Twisted Pair 10BaseT UO other m Inthe event that the printer is to be installed into a network environment will a network administrator be available to help in assigning network names and addresses for the printer Administrator s name Phon
39. control board 101 X Axis Origin Check Failure Check the X axis motor for proper operation Ensure the X axis belt is properly tensioned Check or replace the X axis motor Replace the engine control board 102 Fuser Origin Check Failure Check the fuser motor for proper operation Ensure the fuser belt is properly tensioned Check or replace the fuser motor Replace the engine control board 103 Y axis Origin Check Failure Ensure the drum rotates properly Check the clamp position sensors at the right end of the drum to ensure they are in place Check the tension of the Y motor belts Replace the Y motor Replace the engine control board 104 Paper Clamp Origin Check Failure Image processor diagnostics Full verification test Ensure the drum rotates properly Check the clamp position sensors at the right end of the drum to ensure they are in place Check the clamp solenoids for proper operation Check the tension of the Y motor belts Replace the Y motor Replace the engine control board Verification Tests are a subset of the tests available in the Image Processor Service Mode discussed below The Verification Tests are those individual Service Mode tests not requiring operator intervention or any consumables These tests take up to 5 minutes depending on optional memory installed to complete To enter this mode Press and hold down front panel switch 2 during power up or reset until VERIFYING
40. convergence Convergence is the key printhead fine tuning adjustment Convergence sets the bidirectional printing alignment of the printer Generally you only make convergence adjustments to compensate for any printhead print quality changes that occur due to printhead aging Convergence is an electronic adjustment no mechanical adjustments are required You can individually set the convergence used for standard mode printing and enhanced mode printing set standard mode printing convergence first The default convergence values for new printheads are m Standard mode 40 m Enhanced mode 40 1 Ensure that the printhead drive voltages are correct as explained in the earlier procedure Printhead drive voltage adjustment on page 9 15 2 Scroll to and enter the Extended Service Support menu and then scroll to the Convergence Pattern menuitem Press Print to printa convergence test pattern so you can determine if a convergence change is required Service Manual 9 21 9 Checks and Adjustments Examine the resulting print With a magnifying lens examine the convergence test print it shows a series of alignment patterns each indicates a slightly different alignment variation Examine the printed patterns until you find the ones revealing the correct alignment for Standard and Enhanced mode printing In the alignment patterns the line to check for alignment is the middle line of the set of three vertical lines If the drum
41. damage to the product WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the covers and panels properly installed Do not operate in an atmosphere of explosive gases Safety instructions Read all installation instructions carefully before you plug the product into a power source Terms on product CAUTION A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to any excess moisture if product is dropped or damaged if you suspect that the product needs servicing or repair and whenever you clean the product Ground the product Plug the three wire power cord with grounding prong into grounded AC outlets only If nece
42. ejecting a blank page If this does not happen check your cable or try a different parallel cable If using the serial port refer to the serial port configuration Ensure that the print file ends with a CTRL D character CTRL D indicates the end of file which the printer responds to by closing host to printer communications and then processing and printing the file Use a text editor to open and examine the file On screen a CTRL D character appears as a character Check and add if necessary the following line to the AUTOEXEC BAT file mode LPT1 p If your port is not LPT1 substitute LPT2 or COM1 for the correct port This turns on printer retry indefinitely Is the printer in PostScript mode Check this by sending the file TESTHPGL PLT located on the Tektronix Utilities diskette HP GL directory to the printer At the DOS prompt type the following DOS command COPY TESTHPGL PLT LPT1 If your port is not LPT1 substitute LPT2 or COM1 for the correct port The PC responds with 1 FILE COPIED If this file prints stating that the printer is in HP GL mode then the printer needs to be changed back to the PostScript mode Use the utility located on the Tektronix diskettes to change language emulation Refer to the Phaser 600 Color Printer User Manual for complete instructions Download TEKEHAND PS file located on the Tektronix Utilities diskette At the DOS prompt type the following DOS command
43. files let you set up your spooling system to select between media trays print quality modes color correction modes and other features UNIX workstation users can access utility files in the following ways m Install the files from the Tektronix Phaser 600 CD ROM if your system includes a CD ROM drive Mount the PC diskette on the workstation most workstations with 3 5 inch disk drives provide a device driver that allows you to mount a PC floppy diskette m Access the Tektronix anonymous ftp site on the Internet at ftp tek com Download utility files from the Tektronix Bulletin Board Service BBS m Access the Tektronix World Wide Web server on the Internet http www tek com Color_Printers Home page a ftp ftp tek com bbs lt platform gt 600 Utility files Service Manual 2 49 2 Installing the Printer and Drivers Installing the printer driver for OS 2 Version 2 2 50 Under OS 2 Version 2 0 printing is managed through printer object icons Object icons represent a printer setup and are associated with a port a driver and a queue if appropriate These object icons replace the earlier Print Manager functions Normally a printer object icon is installed during the initial OS 2 2 0 installation A single printer object on the desktop may represent more than one printer A printer object on the desktop is a generic object that can be configured to point to any printer by changing settings in the settings note
44. followed by jet number As an example Y 12 equals the color yellow at jet 12 head test evaluation only pattern in this box is for 2 poor Y axis stability 4 lizard pattern set 6 places across Q Q ae Q SESE Et o o YF n o o o o EM SOS OS OS YF FF mM n P_n N Y M m e gt FE gt o ol o FS gt oD oo oo l N ai az by I D number look for KMYC 1 off axis sets rows a om Om aa oe ee should be straight Ae ae 33 3 3 E E 2 maximum allowable 3 3 35 3 offset from straight is gelled ell lt a lt 3 10 10 10 10 1 2 pixel e e e s 8 examples 15 15 15 15 EU GE A ee eS e s 8 ff axi E E U e o o 8 off axis 20 20 3 70 e e e e e H 1 solid color CMYK 4 places across 2 50 fill patterns in 25 fill patterns in CMYK 3 os S05 205 S25 s Uneven fusing due to wheel drag ee CMYK and RGB 7 places and RGB 7 places across ME a across ss 8 eB 8 88 One band fused 1 white lines use sample book Oona OT Pe eg wee ere straight 2 intermittent jet fade in or out tilt adjustment fine adjustment Two bands unfused Each pair is fused with 3 shadowing or spurting jet varying shades of color between adjoining colors may be mAN aser traveling 1m 4 general primary color solid fill quality used to eliminate interline g
45. install one now You need a PostScript printer driver installed because the driver files are required to complete the Tektronix printer installation a From the Printer menu select Create Printer the Create Printer dialog box appears b Under Driver scroll through the list and select a PostScript printer such as the Apple LaserWriter NT and click OK c Follow the on line instructions to install the driver files from your Windows NT CD ROM or diskettes 4 Install the Tektronix Phaser 600 printer From the Printer menu select Create Printer the Create Printer dialog box appears 5 Under Driver scroll to the end of the list and select Other the Install Driver dialog box appears 6 When prompted do one of the following If you are using the Phaser 600 CD ROM Type in the CD ROM drive location and the WIN95_NT directory Click OK the Select Driver dialog box appears m Ifyou are using the Tektronix Printer Software for Windows diskette Type in the disk drive location of the diskette and the WIN95_NT directory Click OK the Select Driver dialog box appears If you are using an edited copy of the PRINTER INF file from Step 2 Type in the disk drive location of the diskette Click OK the Select Driver dialog box appears Under Printer Driver choose your Phaser 600 printer from the list then click OK m Select Tektronix Phaser 600 if you have the standard version of the printer Select Tektronix Ph
46. install the back tension blade Service Manual 8 31 8 Field Replaceable Unit Disassembly Assembly Drum 8 32 Tools required a 1 POSIDRIV screwdriver Needle nose pliers m 1 5mm hex wrench 1 10 11 12 13 14 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity Remove the left cover as explained in the earlier topic Left cover on page 8 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 Remove the roll cover as explained in the earlier procedure Roll cover on page 8 2 Open the top cover Disconnect the roll paper sensor wiring harness Remove the six screws securing the paper guide three screws at each end Remove the cover Remove the fuser motor as explained in the earlier procedure Fuser motor on page 8 6 Remove the fuser assembly as explained in the earlier procedure Fuser and fuser belts on page 8 37 Remove the stripper finger assembly as explained in the procedure Stripper finger assembly on page 8 43 Remove the lower roller guide as explained in the procedure Lower rollers guide on page 8 44 Remove the clamp roller assembly as explained in the previous procedure Clamp bail roller assembly on page 8 29 Remove the ink loader motor assembly as explained in the previous procedure Ink loader motor assembly on page 8 27 Re
47. is displayed on the front panel At the beginning of each test a message is sent out the RS232 port and to the front panel to indicate which test is about to start The RS232 port is configured for 9600 baud 8 bits of data no parity and 2 stop bits When the Verification Tests have completed the test suite restarts and execute repeatedly until power is turned off If an error is detected the test with the error will execute in a loop until power cycled or reset Also with each error an error message will be sent out the RS232 port and displayed on the front panel Service Manual 6 23 6 Troubleshooting Image processor Service Mode The Service Mode Tests isolate defective FRUs image processor board RAM SIMMs Extended Feature font SIMM Network Card Smart Card or print engine The Service Mode tests are set up in several sections DRAM Test Group to check the optional memory SIMM IP Board Test Group the Font SIMM the Smart Card and the individual engine diagnostics The DRAM and IP Board Test Groups operate in a continuous loop mode Tests can be viewed by using switches 2 or 3 prev and next on the front panel display respectively to scroll to the desired test and switch 4 start stop on the front panel display to initiate the test If no error is detected tests will repeat until switch 4 is pressed again For group tests the entire test suite is repeated If an error is detected the test failure is displayed on the
48. it from the printer frame a C clip Stripper finger assembly seas Figure 8 33 Removing the stripper finger assembly Reverse these steps to reinstall the stripper finger assembly To ease re installation press the end fingers inward to the center of the assembly to compress the fingers and spacers together and keep them from rotating on the shaft Service Manual 8 43 8 Field Replaceable Unit Disassembly Assembly Lower rollers guide Tools required a 1 POSIDRIV screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity Remove the roll cover as explained in the earlier topic Roll cover on page 8 2 Remove the left cover as explained in the earlier topic Left cover on page 8 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 Open the fuser Remove the stripper finger assembly as explained in the previous procedure Remove the two screws from each end of the lower roller assembly Pull the assembly forward to remove it from the printer Screws Bottom roller Screws guide 9482 57 Figure 8 34 Removing the lower roller assembly Reverse these steps to reinstall the lower roller guide Ensure the fingers of the guide fit squarely through the holes in the paper clamp 8 44 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Umbilical cable T
49. left or right of the paper is less than 8 mm 1 3 in from the respective end of the drum or the left or right edge of the media cannot be detected at all by the printhead s left and right paper edge sensors Media shorter or narrower than 17 75 cm 7 inches causes an internal jam During X axis initialization 1 Look for an obstruction on the X axis rails Ensure the printhead is not striking one of the ink loader flags During clamp initialization 1 Check the operation of the paper clamp Ensure that it is securely clamping the paper and pulling the paper as the drum rotates 2 Inspect the clamp stopper to ensure it has not been bent and therefore incorrectly operating the clamp During media loading 1 Check the paper eject path for obstructions 2 Ensure the leading edge of the media is straight and square Check the roll holder for a loose endcap 3 Ensure that roll media is correctly loaded on the roll holder with the adjustable end on the left end of the roll 4 Using diagnostics ensure the skew sensors operate correctly 5 Using diagnostics check the left and right printhead sensors are operating correctly During printing 1 Check that the space between the drum and the clamp is correct when the clamp is in the ready position Refer to the Chapter 9 topic Paper clamp alignment on page 9 11 Also ensure that the clamp is parallel with the back tension blade 2 Check that the Y motor drive belts
50. open sensor remove the screws securing the top cover open sensor bracket Remove the bracket and sensor Remove the two screws securing the sensor to the bracket Top cover unlocked sensors Top cover open sensor Ma lf KAS AN LE Yoo A L A 2 Remove 9 screws 9482 62 Figure 8 39 Removing the top cover sensors Reverse these steps to reinstall the top cover Service Manual 8 51 8 Field Replaceable Unit Disassembly Assembly Waste bin sensor 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the right cover as detailed in the topic Right cover on page 8 4 3 Disconnect the waste bin sensor s wiring harnesses from the right junction board 4 Remove the two screws securing the sensor to the waste bin frame Screws Waste bin sensor Figure 8 40 Removing the waste bin sensor Reverse these steps to install the waste bin sensor 8 52 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Exit sensor 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the lower front cover It is held in place with four screws 3 Disconnect the exit sensor s wiring harnesses from the right junction board 4 Remove the two screws securing the exit sensor bracket to the printer frame Remove the two screws securing the sensor t
51. print may be slipping in the clamp The image is printed skewed on the paper 1 The paper did not get clamped squarely on the paper clamp or it slipped out of the clamp Clean the paper clamp 2 Clean the paper feed rollers Use an alcohol dampened lint free cloth 3 Ensure that the paper is properly loaded During handfeeding ensure that the paper feeds squarely into the printer s paper path 4 Ensure that the paper is square cut some papers are not In a swath s vertical row of dots one dot is offset from the others 1 Clean the printhead Paper fibers on the printhead face may be deflecting a nozzle s jetted ink from its proper flight path Streaks or lines in the print parallel to the direction of paper travel 1 Check and clean the back tension blade paper clamp and bail rollers 2 Check the fuser and oiler wheel for proper operation 3 Replace the engine control board 4 The X axis drive is not functioning correctly If the X axis drive does not slew the printhead smoothly and evenly during printing vertical lines appear in the print Replace the X axis drive if indicated 5 Replace the X axis drive assembly Phaser 600 Color Printer Troubleshooting 6 Streaks or lines in the print parallel to the printhead travel 1 Possible missing weak jet Print the Service Test Print 2 Weak Jet to determine if a jet is not performing Perform a printhead cleaning cycle to try to clean a clogged jet If nece
52. right gt arrow buttons scroll through the selections until you see this message Language aes a Menu Press the Menu button to enter the language selection menu You see this message Language English gt select where the asterisk indicates the currently selected language Press the right arrow button until the display shows the language you want from these selections Language English Language Espanol Language Franc ais Language Deutch Language Italiano Language Japanese Press Select to select the language Press the 9 button until Ready is displayed Phaser 600 Color Printer Installing the Printer and Drivers 2 Installing the printer s software PC software Packaged with your printer are the Phaser 600 compact disk CD ROM for platforms with a CD ROM drive or if your computer does not have a CD ROM drive the diskettes for PC and Macintosh computers The CD ROM and diskettes contain software and utility files that work with a printer driver to let you select and control printer features Installing printer description files PostScript printer description files PPDs are used by some drivers and applications for gaining information about a printer s page sizes color corrections and other options To properly use the printer with one of the following applications install the appropriate file QuarkXPress The Quark XPress application uses a unique PDF file 1 Locate the TKPH6001 P
53. that the correct type of media is being used 2 Inspect the paper for bent torn or folded corners as well as damaged or skewed edges Ensure the leading edge of the roll is squarely cut and is not damaged Check the ends of the roll for dents 3 Ensure that the correct media is correctly loaded on the supply roller 4 Ensure the correct weight and stiffness of paper is being used Paper load errors entrance jams Paper load errors occur when the media is improperly clamped An entrance jam is declared if the media input sensor cannot detect the leading edge of the media A load error is also declared if the skew sensors detect the leading edge is skewed more than 5 mm 0 2 in from parallel with the X axis 1 Ensure that the media fits properly on the supply roller Ensure the leading edge is squarely cut and aligns with the edge guide mark on the printer 2 Clean the upper feed rollers Paper dust can coat the pick roller and affect its ability to grip the paper and pull it into the printer 3 Check that the drum is being rotated If it is not go to the topic Testing for a shorted motor on page 6 6 Otherwise go to Step 4 4 Refer to the later topic PC based diagnostics on page 6 26 Use the motor and solenoid test to check the operation of the paper load system 6 8 Phaser 600 Color Printer Troubleshooting 6 Print feed jams internal jam error Paper feed jams noted as internal jams occur if the
54. time to solidify Cables and media 1 Remove the power cord and any network cables 2 Open the paper cover and lift out the paper roll 3 Remove the paper roll from the holder and repack the paper roll in its original shipping box 4 Re insert the empty paper roll holder into the printer close the paper cover Ink loader 1 Open the ink loader cover and remove any unused ink sticks 2 Use an alcohol swab to clean inside the ink loader 3 Detach the ink loader from the printer and repack it in its original shipping box Emptying the waste bin before moving the printer The printer locks the waste bin in place until it needs emptying However you can use the Utilities Unlock Waste Bin menu item to unlock the waste bin so that you can empty it before the front panel message prompts you to do so 1 When the printer is on and the Ready message appears in the front panel access the Utilities menu by pressing the Menu button then an arrow button until you see this message Ute Les a DER Menu 2 Press the Menu button 3 Press an arrow button until you see this message Unlock Waste Bin lt gt Select 4 Press the Select button to unlock the waste bin Service Manual 7 17 l Cleaning and Maintenance 5 Empty the waste bin then re insert it into the printer 9480 13 6 Press the exit button on the front panel until the Ready message appears in the display Turn off the p
55. to edit the PRINTER INF file on the Phaser 600 printer s CD ROM or Printer Software for Windows diskette a The Phaser 600 printer s CD ROM and Printer Software for Windows diskette are read only write protected To edit the PRINTER INF file copy the following files from the WIN95_NT directory on the printer s CD ROM or from the top level of the diskette to a new formatted floppy diskette Place all of these files at the top root level of the new diskette TERI PRINTER INF TK600171 PPD for the standard version of the printer TK600391 PPD for the printer s Extended Features option Note Ifyou are installing a Tektronix printer other than a Phaser 600 printer copy the PRINTER INF and printer PPD files from the WIN95_NT directory on the printer s CD ROM b Open the copy of the PRINTER INF file on the new diskette in a text editor such as Notepad c Locate the following section in the PRINTER INF file ProductType STF_PLATFORM 1386 d Replace the 1386 with one of the following depending on your computer type MIPS for a MIPS platform a Alpha for an Alpha platform ppc for a PowerPC e Save the PRINTER INF file and go on to Step 3 2 From the Main window double click on the Print Manager icon 3 If you have a PostScript printer driver installed go on to Step 4 Phaser 600 Color Printer Installing the Printer and Drivers 2 Note Ifyou do not have a PostScript printer driver installed
56. trademarks of Tektronix Inc Phaser is a trademark of Tektronix Inc for color printers and related products Adobe and PostScript are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries Other marks are trademarks or registered trademarks of the companies with which they are associated PANTONE Colors generated by the Phaser 200 220 and 240 Color Printers are three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees Pantone Inc s check standard trademark for color reproduction and color reproduction materials Pantone Inc 1988 Novell and NetWare are registered trademarks of Novell Inc TCP IP is a trademark of FTP Software Copyright c 1986 1987 1988 1989 by FTP Software Inc All rights reserved PC TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts Institute of Technology FTP Software has made extensive modifications and enhancements to the M I T programs TE JG Users safety summary Terms in manual CAUTION Conditions that can resul
57. ttya px may be changed to whatever unique printer name you choose The device driver name in lp may be different depending upon which serial port the printer is connected to and the device driver naming scheme for the workstation Phaser 600 Color Printer j Installing the Printer and Drivers 2 Create a directory called var spool px and create a file in the directory called if The content of the file should look like this 1 bans sh 7 bin cat Give the if file executable permission type chmod x if If communication to the serial port uses 7 data bits the value for xs changes as follows All other setup parameters remain the same px sbr 9600 rw gt c 00000374 fs 00000003 gt xc O xs 0040040 smxt02 Si sh sd var spool px if var spool px if gt lp dev ttya To print a PostScript file type Ipr Ppx filename Configuring a Novell NetWare server for the printer This is a brief overview of the steps you follow to configure a Novell NetWare file server and to set up a print queue to support the printer on a Novell network The PhaserShare User Manual gives the step by step procedure you follow to perform this configuration There are two methods each using a different utility program that you can use to configure the file server and set up print queues In brief this is what you will do 1 Load the utility Advanced Configuration Tool ACT onto the file server through a wo
58. use of the cleaning kit E Show how to use the user manual to locate proper cleaning procedures Demonstrate the use of the front panel menu to initiate cleaning routines m Warn the use of sharp edges inside the printer particularly the x axis belt and the timing fence m Show the location of the paper feed rollers inside the printer Service Manual 4 3 4 Key Operator Training m Show the location of the paper exit release lever and the surfaces that will require cleaning inside the exit cover Clearing paper jams Media jam locations Show the possible locations for media jams inside the top cover under the back tension blade at the stripper fingers at the fuser exit m Show the location of the jam clearing information in the user manual E Demonstrate how to move the printhead back to its home position if it should be located behind the drum when a jam occurs Stress that a jammed media should not be removed until the printhead is safely in its home position Affecting print quality Increasing RAM memory Explain the advantages of using more RAM in the printer to improving print times Using TekColor color corrections Explain that different color correction modes are available and where to find more information in the user manual Explain how fusing hot cold or none affects print quality and durability on different media Moving the printer Printhead restraint Explain the importance of powering down the pr
59. volt supplies only shuts down the affected supply Note A short circuited DC output will shut down the power supply for 5 minutes It will not start until 5 minutes have elapsed 1 Turn the printer off 2 Reconnect the wiring harnesses removed in the previous procedure 3 Disconnect the AC motors Y axis motor X axis motor and fuser motor by disconnecting J112 from the engine control board 4 Disconnect the stepper motors exit motor head maintenance cam gear motor head to media motor and the ink loader motor by disconnecting their individual wiring harnesses from the junction boards The wiring diagrams in Appendix C show this connections 5 Turn on the printer again to see if it does not overload now that the motors are disconnected from the power supply The cooling fans will rotate if the 5 and 12 volt supplies are operating correctly If the power supply is functional move to the procedure Testing motor and solenoid resistances on page 6 7 If the motors fans and solenoids are working properly but the power supply still does not function replace it Refer to the Chapter 8 topic Power supply on page 8 55 Measure for a 5 volt short at J101 pins 1 and 3 If a short is found replace the engine control board Measure for a 12 volt short at J101 pins 1 and 6 If a short is found replace the cooling fan 6 6 Phaser 600 Color Printer Troubleshooting 6 Testing motor and solenoid resistances 1
60. 00 o 22 Paper eject sensor failed to turn on K000 23 Paper pass error lower tray o0x 0 0F 24 Paper pass error upper tray OOk O gt 25 Paper pass sensor 2 error O0O0O o 26 Paper clamped error O00O 27 Media size error OxXO00 o 28 Paper eject sensor failed to turn off Ox00 gt 29 Paper pass sensor 1 failed to turn off after paper eject Ox O x o 2A Paper pass sensor 2 failed to turn off after paper eject Ox O 2B Clamp timer error o means LED off means LED on means the POWER LED which is always on Service Manual 1 13 1 General Information Specifications 1 14 These specifications apply to both the Phaser 200 and Phaser 220 printers Table 1 8 Physical dimensions Dimensions Value Height 28 cm 11 ins 37 cm 14 5 ins with Lower Tray Assembly Width 342 cm 13 4 ins Depth 42 5 cm 16 7 ins Weight Approximately 18 kgs 40 Ibs Print engine weight only add 26 4 kgs 12 Ibs for Lower Tray Assembly Shipping weight is not to exceed 32 kgs 70 lbs Table 1 9 Printer clearances Clearances Value Top 45 7 cm 18 ins Left 10 2 cm 4 ins Right 10 2 cm 4 ins Front Unrestricted to replace trays and transfer rolls Rear 10 2 cm 4 ins Bottom No obstruction under printer that could block its cooling vents Mounting surface flatness Phaser 200 and 220 Color Printers Within 5 degrees of horizon
61. 00 Color Printer 9482 83 Figure A 1 The printer exterior FRUS Service Manual A 3 A FRU Replaceable Parts List Table A 2 FRU interior parts list Figure Part number Serial number Quantity Name and description A 2 parts Effective Discontinued 1 118 9321 00 Fuser Upper amp Lower Assy 2 118 9323 00 Paper Exit Motor Assy w Pulley 3 118 9297 00 Fuser Motor Assy w Pulley 4 118 9325 00 Stripper Finger Assy 5 118 9494 00 Lower Roller Guide Asembly 6 118 9326 00 Clamp Bail Roller Assy 7 118 9319 00 Left Paper Holder Assy 8 118 9296 00 X Axis Motor Assy w Pulley 9 Y axis Drive Gear Assembly 10 118 9295 00 Y Axis Motor Assy w Pulley 11a 118 9303 00 Print Head Stop Left 11b 118 9499 00 Print Head Stop Right 12 118 9289 00 Left Junction Board Assy 13 118 9300 00 Ink Loader Motor Assembly 14 118 9496 00 Printhead Door Motor 15 118 9497 00 Ink Loader Circuit Board 16 118 9313 00 Drum Solenoid Kit two solenoids 17 118 9312 00 Drum Assy 18 118 9315 00 Paper Clamp 19 118 9314 00 Media Back Tension Blade 20 118 9424 00 Upper Media Guide Kit 3 21 118 9397 00 Upper Roller Assy 22 118 9498 00 Top Cover Junction Board 23 118 9299 00 Head to Media Assy amp Stepper Motor 24 118 9495 00 Head Maintenance Cam Gear 25 118 9298 00 Head Maintenance Cam Motor 26 650 3414 00 Printhead As
62. 1 Use either the printer s CD ROM or diskette ma CD ROM Insert the printer s CD ROM into your CD ROM drive Diskette Insert the Printer Software for Windows diskette into your disk drive Click the Start icon in the taskbar on your screen In the menu that appears click Settings In the menu that appears click Printers the Printers window appears In the Printers window double click Add Printer When the Add Printer Wizard window appears click Next Select your printer s connection m Select Local Printer if your printer is connected directly to your computer then click Next m Select Network Printer if you are accessing your printer through a network Click Browse to search the network and select a printer queue Then click Next In the window listing Manufacturers Printers click the Have Disk button Phaser 600 Color Printer Installing the Printer and Drivers 2 8 In the Install From Disk dialog box do one of the following CD ROM a Click Browse 0 In the Open dialog box select the Drive for the printer s CD ROM C Select the WIN95_NT directory under Folders d Click OK Diskette a Click Browse b In the Open dialog box select the Drive for the Printer Software for Windows diskette c Click OK 9 A list of Tektronix printers appears Select your printer in the list then click Next m Select Tektronix Phaser 600 if you have the standard version of the printer m Sel
63. 1 specifies port LPT1 3 Use any text editor to create the following two line text only print file Yo showpage 4 Copy the print file to LPT1 using this syntax copy lt file nam gt LPT1 where lt file nam gt is the name of the print file The printer should load and then eject a blank sheet of paper Service Manual 3 3 3 Verifying the Printer and Host Connections If the print file does not print verify that The printer has been set up to service the queue m The password set for the printer if one was set by the administrator is the same as that used for the print server m The Ethernet frame type that the printer is using is supported by the file server a The correct printer language is being used by the printer to interpret the incoming print file this is indicated on the printer s configuration page 5 When you are able to send a print file to the printer launch an application on one of the Novell networked workstations and print to the printer s queue Using the Error Handler utility If the PC does not print to the printer reset the printer and then load the error handling utility into the printer s memory using the menu item Printer Defaults PS Error Handler Alternatively reset the printer and then download one of the Tek Error Handler utility files to the printer or enable the error handler from the front panel 1 Locate the TEKEHAND PS file in the PHSR600 directory on the Pr
64. 10 fuser stalls 6 15 Service Manual Index 1 G gears inspecting 7 19 Graphics Supplies Order Desk 2 3 grease assembly 9 1 using 7 20 GX printer driver see QuickDraw GX printer driver H HAL automated fax system 4 6 hard disk turning on the power 2 22 hard disk drive 6 18 hard error 1 11 Help Pages startup page 2 23 Highly Automated Library HAL 2 5 ICMP 2 29 image is offset or cut off 6 14 image processor diagnostics 6 23 Image processor error indications 6 42 image processor Service Mode 6 24 indicators error 2 23 power 2 23 inspecting the printer 7 19 installation 2 33 drivers and PPDs 2 33 Phaser Copystation 2 21 printer software for Macintosh 2 44 installers using Macintosh 2 44 installing printer software Macintosh 2 44 PC 2 33 interface cables required 2 3 interfaces Ethernet 2 19 network 2 21 parallel 2 20 serial 2 21 Token Ring 2 19 internal jam error 6 9 Index 2 Phaser 600 Color Printer K key operator training 4 1 L language front panel selection 2 32 large spots or blobs on the print 6 11 LaserWriter 8 x driver using 2 45 2 47 loading media 2 15 LocalTalk 2 19 lubrication 7 20 M Macintosh installing printer software 2 44 printing 3 6 using the Error Handler utility 3 8 Macintosh printer driver selecting printer in Chooser 2 45 maintenance station cam 5 8 maintenance station wiper replacement 8 22 media loading paper 2 15 media jams troubleshooting 6 8
65. 8 16 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 6 Pick up the printhead and remove the plastic protector from underneath Position the printhead above the rear rail and press the printhead s concaved shape tailpiece bearing in place on the rail Ensure the bearing is properly placed between the retaining ribs of the tailpiece Note Ensure the tailpiece s white bearing and its lubrication pad are properly positioned on the rail Gently lower the printhead onto the carriage Center the printhead on the carriage and secure the printhead in place by tightening the right side tilt adjusting hex screw to 6 in lbs 68 Nm 1 Clean and lube the tilt adjust points 6 Slip the tailpiece bearing mm onto the rear rail 6 ii 7 Tilt the printhead onto the carriage _ _ m y and secure in place 9482 38 Figure 8 15 Installing the printhead 8 Plug in the printhead s two media edge width sensors and its heaters into their connectors on the carriage board Note Dress all printhead wiring harnesses so they do not contact the printhead rails or the printer chassis Service Manual 8 17 8 Field Replaceable Unit Disassembly Assembly 8 18 10 11 12 13 14 15 16 Push the tailpiece s slide ramp to the printer s right so the printhead drops back from the drum Slide the printhead to its home position initial cold adjustmen
66. 82 46 Figure 8 24 Removing the clamp bail roller assembly Reverse these steps to install the clamp roller assembly Service Manual 8 29 8 Field Replaceable Unit Disassembly Assembly Back tension blade Tools required a 1 POSIDRIV screwdriver Needle nose pliers m 1 5mm hex wrench 8 30 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity Remove the left cover as explained in the earlier topic Left cover on page 8 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 Open the top cover Unclip the springs at each end of the back tension blade Remove the retainer screw from the left end of the back tension blade Remove the retainer from the right end of the back tension blade Loosen the two set screws at the right end of the head to media set mechanism s sleeve Remove the head to media drive shaft from the sleeve Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Remove the back tension blade retainer it is held in place by one screw Retainer screw Loosen two set screws Retainer se Head to media drive A shaft Figure 8 25 Removing the back tension blade 10 Slide the back tension blade assembly slightly to the right to free the left end Then slide it to the left to free the right end Remove the back tension blade Reverse these steps to
67. Check the fuser for obstructions Ensure the cutter blade is correctly installed Odd types or weights of media may not be suitable for the printer and may jam the fuser Specifically media over 0 5 mm 0 020 in thick or under 0 1 mm 0 003 in thick is unsuitable for paper or film printing For canvas the range is 0 1 mm to 0 075 mm 0 010 to 0 030 in 2 Check the fuser belt tension as described in Fuser belt tension on page 9 6 Service Manual 6 15 6 Troubleshooting The print is wrinkled 1 Ink load errors Check the fuser for obstructions Inspect the stripper fingers for damage that might snag a print as its fingers strip the paper off the drum into the fuser Odd types or weights of media may not be suitable for the printer and therefore may wrinkle as they are processed A print with heavy printing on only one side of the print may wrinkle Ensure that the fuser is not excessively oiled Run three to five sheets of paper through the printer Clean the ink load chutes Test the sensors and motors using the PC based diagnostics Refer to PC based diagnostics on page 6 26 Check the ink load flags to ensure that they are properly positioned Refer to the Chapter 9 topic Ink loader sensor flag adjustment on page 9 13 Ensure the printhead is properly positioned to receive ink sticks Refer to the Chapter 9 topic Ink stick load position on page 9 14 Troubleshooting missing or deflected j
68. D character CTRL D indicates the end of file receiving data but which the printer responds to by closing host to printer nothing comes out of the communications and then processing and printing the file printer or the printer goes Use a text editor to open and examine the file There is a back to Ready mode utility file that you can use to tag or remove a CTRL D to the without printing an end of a print file TCP IP and Novell protocols do not accept image CTRL D with the print files Refer to the network user manual Front panel indications Table 6 10 Front panel indicators and their meanings Media indicates none If there is media in the roll then check the roll media input loaded when it is sensor on the paper guide cover Image processor hard and soft error indicators Hard errors are image processor self test failures that prevent the printer from printing a page Hard errors cause the rear panel LEDs to stop blinking and remain on or off Hard errors are also any error that occurs during service mode Soft errors are errors that occur during the normal power up self test that while limiting the printer would not stop the printer from printing its startup page A message regarding the soft error would then be printed on the startup page even if the startup up page had been turned off Soft errors include failures of the expansion SIMMs as well as the SCSI serial Local Talk parallel and Ethernet ports and their cab
69. DF On the printer s CD ROM in the QUARK directory m On the Printer Software for Windows diskette in the QUARK directory 2 Copy the TKPH6001 PDF file to the PDF subdirectory of the Quark application on your hard disk For example COPY TKPH6001 PDF C XPRESS33 PDF Aldus and Adobe applications Aldus and Adobe applications such as PageMaker and FreeHand use PostScript printer description PPD files Refer to your applications documentation for details on using PPD files Note To add PPDs for printers other than the Phaser 600 printer open the WIN95_NT directory on the printer s CD ROM 1 Locate the printer s PPD files On the printer s CD ROM in the WIN95_NT directory m On the Printer Software for Windows diskette at the top level Service Manual 2 33 2 Installing the Printer and Drivers 2 34 2 Note 3 Select a PPD file Use TKPH6001 PPD if you have the standard version of the printer m Use TKP600P1 PPD if you have the printer s Extended Features option If you are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No Copy the PPD file to the directory on your hard disk where other PPD files are located For example the subdirectory in FreeHand s File Manager containing printer description files should be called ALDUS USENGLISH PPD4 Setting up the Microsoft PostScript driver for Windows 95
70. Functional block diagram m Printhead maintenance cycle m Print process in operation Service Manual 5 1 5 Theory of Operation Functional block diagram The printer is made of eight major blocks Printhead E Drum clamp Ink loader m Maintenance station E Fuser m Power supply m Engine control board m Image processor board Front Panca Maintenance Ink panel rinthea Station loader Image Other processor _ Engine Control Board motors solenoid supply Figure 5 1 Overview of the printer 9482 10 All printer functions are centered around the engine control board All DC voltages are routed through the engine control board to all other devices 5 2 Phaser 600 Color Printer Printhead Theory of Operation The printhead is the heart of the printer It is the device that actually places ink onto paper The printhead contains the reservoirs for the ink it uses as well as a series of piezo electric devices that squirt ink onto the paper The printhead features 124 jet nozzles to force ink out of the printhead onto paper The printhead has four banks of nozzles E 31cyan m 31 yellow m 31 magenta m 31 black Each bank of nozzles are arranged in diagonal rows A vertical distance between any two adjacent jets is two pixels Given that a row of jets is 31 jets in height the printhead can print a swath 62 pixels in height by printing 31 pixel lines on a forward pass and then printing the interleaving 31 lines
71. Lubricate the following only when needed Bushings Apply a drop of light oil to a bushing if it is noisy or running dry m Maintenance station cam gear This gear requires only a small amount of white grease for noise reduction purposes Apply grease sparingly so that it does not fling off of the gears when they turn You need only to apply a dab of grease to a single gear and the grease will migrate throughout the entire gear train Apply grease to the cam pin in the cam gear s pin groove m White nylon plastic bearings and cams No lubrication required 7 20 Phaser 600 Color Printer Chapter Field Replaceable Unit Disassembly Assembly Required tools Magnetic tip screwdriver 8 5 in 003 0293 00 Magnetic tip screwdriver 2 in m Extension tip 003 1388 00 1 POSIDRIV tip 003 0335 00 9 TORX tip Flat blade screwdriver Needle nose pliers Phaser 600 Tool Kit 650 3531 00 Tweezers 003 0236 00 Tension scale 003 0762 00 Head to media spring tool 003 1491 00 Test pattern generator 067 1433 99 Rheolube grease gears 006 2037 00 Velocite 10 Lubricating Oil rails 006 7056 00 Anti static mat 006 7056 00 Replacement cable ties 343 0549 00 Volt ohm meter such as a Tektronix DM252 4 Multimeter Magnifying lens such as Micronta Radio Shack Cat 63 851 Metric Allen hex wrenches Service Manual 8 1 8 Field Replaceable Unit Disassembly Assembly Printer cabinet Tools required 4mm hex wrench a
72. Novell protocols Nor do they support an external SCSI drive Plain paper printing The Phaser 200 and 220 print on a specially coated paper with a very smooth even surface optimized for wax transfer printing The printers can also print on ordinary Bond paper using a special 4 pass plain paper transfer roll called the ColorCoat Transfer Roll During printing a special primer coating is applied to the paper in its first pass past the thermal head The coating is applied only to the portions of the paper where yellow magenta and cyan wax will be applied in the following passes The coating supplies a smooth flat surface for the wax to adhere to Because of the extra pass required for printing on plain paper and the fact that the drum moves in a slower half step mode while placing the precoat on the paper plain paper printing times are slightly longer than printing on coated paper with the 3 pass 3 Color Transfer Roll 1 2 Phaser 200 and 220 Color Printers General Information Print engine assemblies Thermal head lift motor Thermal head fan 1 O board Torque limiter Yh Card cage Thermal head Image processor board iam Upper exit roller Exit roller belt Engine control board Lower exit roller Paper feed module Interconnect board i Feed roller Drum motor Drum belt Power supply N Paper feed motor Transfer roll take up motor Pick roller Print feed circuit board 8699 02B F
73. Replace if paper cuts appear jagged Setting the front panel 1 On the printer s front panel press the Menu button the printer displays this message Help Pages lt SS Menu 2 Press the arrow button gt until you see this message Utilities a gt Menu 3 Press the Menu button the printer displays this message Test Print lt gt Menu 4 Press the arrow button until you see this message Change Fuser or Cutter lt gt Select 5 Press the Select button This moves the fuser shuttle to the right side of the printer for easy access 6 The front panel displays Open Top Cover Service Manual 7 7 l Cleaning and Maintenance Exposing the fuser shuttle 1 Open the paper roll cover 2 Remove the paper roll 3 Open the exit cover a Push the blue lever on the lower right side of the printer the side closest to the front panel DOWN b Hold the exit cover and rotate it down C The fuser shuttle is visible on the far right inside the printer Removing the fuser s components 1 Remove the foam oiler wheel by lifting it out of the printer 9480 25 7 8 Phaser 600 Color Printer Cleaning and Maintenance T 2 Remove the fuser wheel 9480 31 3 Remove the cutter Warning The cutter blade is sharp To avoid injury always handle it by its shaft or yellow protective cover a Slide the lever on the cutter to unlock it D Lift t
74. Retighten the left side adjusting screw If black is lower than cyan Loosen the right side adjusting screw 7 turn as viewed from the rear of the printer Tighten the left side adjusting screw turn Retighten the right side adjusting screw Press Print to print another tilt adjustment pattern Repeat Steps 6 and 7 until the black printing is level with the cyan printing Exit to the main menu Misalignment must not exceed 1 4 pixel Phaser 600 Color Printer Checks and Adjustments 9 Adjust the printhead s Lube point position in the carriage Z e Lube the contact area between the printhead and the carriage po Test prints Black higher than Black lower than cyan cyan First loosen this screw First loosen this screw then tighten this screw then tighten this screw 9482 101 Figure 9 16 Setting the tilt adjustment Service Manual 9 25 9 Checks and Adjustments Drum step adjustment 9 26 1 Ensure that the printhead drive voltages are correct as explained in the earlier procedure Printhead drive voltage adjustment on page 9 15 Scroll to and enter the Extended Service Support menu and then scroll to the Drum Step Pattern menuitem Press Print to printa drum step test pattern so you can determine if a drum step change is required Examine the resulting print With a magnifying lens examine the convergence test print it
75. S 7S NEKO E Q T ae A aN 9 7 lY RI S eK Z hf RLV Wy y AYES LAL 3 ZA Y Figure C 3 Wire dressing at the left end of the printer Figure C 2 Wire routing at the right end of the printer C 2 Phaser 340 Service Manual
76. Service Manual Tektronix Phaser 200 Phaser 220 and Phaser 240 Color Printers Warning The following servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in operating instructions unless you are qualified to do so This printing June 1995 070 8699 03 Copyright 1995 by Tektronix Inc Wilsonville Oregon Printed in the United States of America All rights reserved Contents of this publication may not be reproduced in any form without permission of Tektronix Inc This instrument in whole or in part may be protected by one or more U S or foreign patents or patent applications Information provided upon request from Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 If acquired subject to FAR or DFARS the following shall apply Unpublished rights reserved under the copyright laws of the United States m Restricted Rights Legend Use duplication or disclosures by the government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software at DFARS 252 227 7013 or in subparagraph c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 as applicable Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 Tektronix is a registered trademark of Tektronix Inc TekColor and Photofine are tra
77. Sesnor Skew Sensors Paper Input Senor Roll Media Sensor Printhead Left right Edge Sensor Waste Bin Sensor Exit Sensor Clamp Home Sensor Clamp Ready Sensor 118 9422 00 Hardware Kit 4 Per Type Screws 4 Per Type Standoffs etc 49 118 9501 00 Heater Interconnect Board 118 9423 00 Spring Kit 1 Per Type Spring 346 0265 00 Hi temp Cable Ties For Head Wiring FRU Replaceable Parts List A Figure A 2 Printer interior FRUS A 5 Service Manual A FRU Replaceable Parts List Table A 3 Electonics bay FRus Figure Part number Serial number Quantity Name and description A 2 parts 1 118 9302 00 1 Cooling Fan Power Supply 2 118 9294 00 1 Power Switch 3a 159 0047 00 1 Fuse 10 Amp 250V 3AG 3b 159 0353 00 1 Fuse 5 Amp 250V 3AG 3c 118 9442 00 1 Fuse Cap r 120VAC System 3d 118 9443 00 1 Fuse Cap 250VAC System 1 4 118 9286 00 1 Print Engine Control Bd 5 118 9290 00 1 Power Supply Assembly Auto Universal 6 118 9291 00 1 Power Supply Cable 10 Pin 7 118 9292 00 1 Power Supply Cable 12 Pin 8 119 5480 00 1 1 2 Gbyte Hard Drive 8a 174 3621 00 1 Hard Drive DC Power Wiring Harness 9 118 9500 00 1 Card Cage with Wiring Harness 1 10a 671 3730 00 1 PostScript ROM SIMM flash 10b 671 3731 00 1 PostScript ROM SIMM masked avail mid Feb 1997 11a 671 3805 00 1 Extended Features SIMM Roman 11b 671 3997 00 1 Extended Features SIMM Kanji 12a 671 3468 03 1 Eth
78. This small box is held to the phone and will send the standard tones that are needed to talk to EuroHAL To use EuroHAL dial one of the numbers listed in the following table Austria 0044 1908 681 839 Itay 0944 1908681839 Belgium 00 44 1908 681 839 Norway 0 95 44 1908 681 839 Denmark 00 44 1908 681 839 Spain 07 44 1908 681 839 Finland 00 44 1908 681 839 Sweden 0 09 44 1908 681 839 France 05 90 81 86 Switzerland 00 44 1908 681 839 Germany 0120 819 220 United Kingdom 01908 681 839 Holland 09 44 1908 681 839 other countries 44 1908 681 839 where is your country s International Access Code Service Manual 4 7 4 Key Operator Training l EuroHAL answers and asks which language customers want to use For English Press 1 For French Press 2 For German Press 3 8 The first time customers use EuroHAL they should order a catalog this lists all the documents that are available and is continually 4 8 Phaser 600 Color Printer updated 9 EuroHAL asks customers for their fax machine number If calling from outside the UK customers must add their country code first as shown in the following table Customers area code and Press when Country Country code fax number finished Austria 00 43 area code fax number Belgium 00 32 area code fax number Denmark 00 45 area code fax number Finland 00 358 area code fax number France 00 33 area code fax number Germa
79. U Replace the engine control board 4 Illegal instruction Engine control board CPU Replace the engine control board 5 Divide by zero Engine control board CPU Replace the engine control board 6 CPU failure Engine control board CPU Replace the engine control board 7to9 unused Engine control board CPU Replace the engine control board 10 Line 1010 Emulator opcode Engine control board CPU Replace the engine error control board Service Manual 6 19 6 Troubleshooting Table 6 3 Engine error codes reported to the front panel cont d Code 11 Descriptions Line 1111 Emulator opcode error Possible causes Engine control board CPU Replace the engine control board 12 to 15 unused 16 Interruption failed Test or replace the power supply Replace the wiring harness between the power supply and the engine control board Replace the engine control board 17 Watch dog time out Test or replace the power supply Replace the wiring harness between the power supply and the engine control board Replace the engine control board 18 Power supply failed Failure of 5 40 or HV supplies Test or replace the power supply Replace the wiring harness between the power supply and the engine control board Replace the engine control board The 12 volt supplies are not checked by the engine control board 19 unused 20 Flash ROM checksum error Engine control board fail
80. V screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as explained in the earlier topic Left cover on page 8 3 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 4 Unhook the spring from the left end of the timing fence Warning The printhead maintenance station and drip plate may still be hot To avoid injury allow them to cool before touching them Service Manual 8 41 8 Field Replaceable Unit Disassembly Assembly 5 Remove the two screws securing the timing fence to the printer frame Carefully lift to the left and remove the timing fence Remove screws at both eK ends of timing fence ARQ Figure 8 32 Removing the timing fence Reverse these steps to reinstall the timing fence 8 42 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Stripper finger assembly Tools required a 1 POSIDRIV screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the roll cover as described in the topic Roll cover on page 8 2 Loosen the retainer ring on the left end Open the fuser Remove the C clip securing each end of the stripper finger assembly P P Slide the assembly to the left to free the right end of the assembly and then side it to the right to free
81. Writer If the file does not print on the black and white PostScript printer this may mean that the problem may be application or network related Image prints in In the Print dialog box make sure the Color Grayscale option black and white has been selected Make sure that the Phaser 600 icon was selected in the Chooser Try printing the job again Check the version of your LaserWriter driver to ensure that it is version 6 0 7 or higher Earlier versions of the driver do not support color PostScript The application may require special instructions to print Check in the Phaser 600 Color Printer User Manual Image is rotated 90 In the application s Page Setup make sure that the image is degrees selected to print in portrait or landscape orientation If the problem persists reset NVRAM refer to the Chapter 9 topic Resetting NVRAM on page 9 34 Service Manual 6 39 6 Troubleshooting PC DOS printing problems Table 6 7 PC DOS printing problems 6 40 Image never prints Printer acts as if it is receiving data but nothing comes out of printer or the printer goes back to Ready mode without printing image Phaser 600 Color Printer Make sure that the computer is communicating with the printer At the DOS prompt type the following in lowercase letters echo showpage gt port substitute LPT1 LPT2 or COM1 etc for port The printer responds by sending a page through the print cycle and
82. Writer 8 x Installer Double click on the alias to open the installer application on the printer s CD ROM Follow the on screen instructions to install the driver 3 Open the Chooser 4 Select the LaserWriter 8 driver icon 5 Click on the Zone your printer is in See your network administrator if you have questions 6 Select your printer from the list Still in the Chooser click the Setup button to see a list of options 8 The correct PPD file should be selected automatically If the PPD file is not automatically selected a dialog box opens showing the location of the PPD files you have installed in the Printer Descriptions folder in the Extensions folder inside your System Folder Click one of the following PPDs and click Select m Use TKPH6001 PPD with the standard version of the printer m Use TKP600P1 PPD with the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No 9 Inthe dialog box that appears select the appropriate items under Installable Options then click OK 10 Click the Chooser s close box Phaser 600 Color Printer Installing the Printer and Drivers 2 Workstation users The printer control PostScript files that are on the Tektronix CD ROM and the Printer Software for Windows diskette PC format can be used with UNIX and VMS workstations These
83. actly with the ink drop chute If they do not line up enter a corrective value in the PC diagnostics test Calibration Engine NVRAM Menu Item 18 Ink Load Pos Adj Each increment is 1 300 of an inch 3 Retest for proper alignment 9 File Edit Setup Eject SoftWindows Tests un ext top ile ieu ptions elp AY Ram Menu RANGE VALUE CHANGED TO 1 Copy Count 331 2 Cyan ink count a4 3 Magenta ink count 99 4 Yellow ink count 2g 5 Black ink count IA 6 Purge Count 42 T Wipe Count 1 6 Head Code Cunused 255 0 9 Altitude Index oO 1 10 Convergence Std 1 100 40 11 Enh 1 160 40 12 Head Temp Std 6 i 13 Enh 6 14 Drum Step dj 999 0 15 Fuser Hot Adj 25 40 0 16 Fuser Cold Adj 40 25 17 Head Clean Pos Adj 7 250 16 Ink Load Pos dj 250 0 19 Last Failure Code a1 Ink Feeder Removed 20 Reset Al Engine NU Ram 21 Restore to the way they were from VALUE column elect Item to change 0 to exit 0 Figure 9 11 Setting the ink stick load position Temperature offset adjustment for a new printhead 9 14 On the back of each printhead a temperature offset value may be printed such as 3 SH or 2 SH This offset value must be set using the Extended Service Support menu If no offset value is listed on the printhead set the offset values to ad ad 1 Scroll tothe Head Temp Adj
84. ain consistent then the printhead to media spacing may not be correct or the head drive voltages may be incorrect Check clean and adjust if necessary Also try printing on thinner and thicker sheets of media to ensure the tailpiece performs correctly 9 22 Phaser 600 Color Printer Checks and Adjustments 9 Enhanced 58 i eam I Standard 58 1 75 Enhanced 56 Standard 56 1 5 Enhanced 54 Standard 54 1 25 Enhanced 52 Standard 52 1 0 Enhanced 50 slander 20 ae Set adjust value to Enhanced 48 match pattern with vertical center line Standard 48 0 5 F il Enhanced 46 i y Standard 46 0 25 Enhanced 44 Standard 44 0 0 Enhanced 42 Standard 42 0 25 Enhanced 40 Standard 40 0 5 Enhanced 38 Standard 38 0 75 Enhanced 36 Standard 36 1 0 Enhanced 34 Standard 34 Enhanced 32 Standard 32 Enhanced 30 Standard 30
85. aked alcohol cloth wipe the entire length of the drum to remove any dust or wax residue 2 Using your hand rotate the drum toward the back of the printer to expose and clean more of the drum clean its entire surface in this manner 9480 16 7 2 Phaser 600 Color Printer Cleaning and Maintenance T Back tension blade and paper clamp Clean the back tension blade and paper clamp when you notice streaks on your print Setting the front panel for cleaning 1 On the printer s front panel press the Menu button the printer displays this message Help Pages lt gt Menu 2 Press the arrow button gt until you see this message Utilities gacn gt Menu 3 Press the Menu button the printer displays this message Test Print lt gt Menu 4 Press the arrow button until you see this message Clean Paper Clamp lt SSS Select 5 Press the Select button This places the printer in a neutral position Fuser shuttle is positioned to the right for easy access m Back tension blade is loosened Paper clamp is raised m The front panel displays Open Top Cover Cleaning the back tension blade Warning The back tension blade the steel belt behind it and the paper clamp are very sharp Make sure that you use the cleaning tool and keep your hands away from the blade and belt Note For better visibility you can pull the printer away from the wall to access it from
86. ame Remove 11 wire harnesses Remove four screws Left junction board location 9482 70 Figure 8 48 Removing the left junction board Reverse these steps to install the left junction board 8 62 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Image processor board 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Disconnect all host interface cables and SCSI cables from the rear of the image processor board 3 Remove the six screws securing the image processor board to the rear of the printer s card cage 4 Slide out the image processor board Card cage board Remove six screws Figure 8 49 Removing the image processor board Reverse these steps to install the image processor board Service Manual 8 63 8 Field Replaceable Unit Disassembly Assembly 8 64 If you are replacing the image processor board with a new board you should transfer the items listed in the illustration below from the old board to the new board PhaserShare Card Printer ID ROM PostScript ROM SIMM RAM SIMM 2 Extended Feature SIMM RAM SIMM 1 9482 117 Figure 8 50 Transfer components from the image processor board Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 RAM SIMM 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the image process
87. ap configuring a workstation 2 52 printer assembly locations 1 4 inspecting 7 19 lubricating 7 20 troubleshooting 6 1 printer clearances 1 12 printer dimensions 1 12 printer drivers installing Macintosh 2 47 QuickDraw GX 2 46 Printer Information Server 4 9 printer page description file 3 7 printer software installing on a Macintosh 2 44 Printhead voltage adjustment 9 4 printhead convergence 9 4 description 5 3 temperature adjustment 9 4 printhead drive voltage adjusting 9 15 printhead maintenance system 1 8 printhead tilt adjusting 9 24 printhead to media adjustment 9 15 printing PC 3 1 UNIX 3 9 VMS 3 10 printing service test prints 9 4 printing to a Macintosh 3 6 printing to a workstation 3 9 printing using TCP IP 3 9 Q QuickDraw GX Tektronix printer driver 2 46 QuickDraw GX printer driver desktop printers creating 2 46 installing 2 46 selecting printer in Chooser 2 46 when to use 2 46 Service Manual Index 3 R RAM SIMM installing 8 65 RARP 2 28 rear panel description 1 11 regulatory standards 1 16 repacking 7 17 shipping box 7 19 replaceable parts A 1 resetting NVRAM 9 34 rollers inspecting 7 19 S sample paper roll installing 2 15 SCSI 2 19 connections 2 21 SCSI drive 6 18 sensor calibration 9 30 sensors location 1 8 serial connections 2 21 serial port printer 2 19 service Mode image processor 6 24 Service Option S0 2 1 service support calling 4 5 service test prints interp
88. aper should be loaded in the landscape orientation Conversely in long grained paper the grain is parallel to the long axis of the paper Large spots or blobs on the print 1 If the spots are circular there is probably a blob of ink on the bail rollers or the bottom rollers Clean the rollers 2 Ink on the drum will often soil the back of a print 3 Ifthe spots have long trailing smears look for contamination on the back tension blade Clean the blade Service Manual 6 11 6 Troubleshooting 6 12 The print appears as jagged swaths bi directional misalignment In this error the printing down the page has a jagged appearance each swath is offset slightly from the previous swath or a portion of the print is bi directionally misaligned while other portions are correct 1 The linear encoder dot clock strip is dirty Lint or some other contaminant is occluding the strip and causing the printhead to misread its position Carefully clean the strip with a water moistened cloth and allow the strip to dry 2 Check the printhead to drum spacing tailpiece adjustment for proper operation and adjustment See Chapter 9 Printhead to media adjustment tailpiece adjustment on page 9 15 3 Also check the printer s bi directional alignment as explained in the Chapter 9 topic Bi directional print convergence on page 9 21 Ensure that the convergence is consistent from the top of the print to the bottom If its not the
89. aps opposite directions 9482 102 Figure B 1 Print quality check pattern Service Manual B 1 Index A accessing printer s web page 4 6 Acrobat Reader installing ona PC 2 42 Adobe PostScript Level 2 1 2 applications QuickDraw GX 2 46 ARP 2 29 ATM installing ona PC 2 43 B BBS board 4 6 belts inspecting 7 19 block diagram of printer 5 2 BOOTP 2 28 C cables parallel 2 20 CD ROM 2 6 cleaning wiper 7 15 clearances 1 12 installation 2 4 Color Correction 2 26 color prints unevenly 6 13 configuration page contents 2 25 connecting power 2 22 connections network 2 19 2 21 parallel cable 2 20 power 2 22 SCSI 2 21 serial 2 21 connectors rear panel 1 11 Customer Support Hotline 4 5 D dark prints light prints 6 14 desktop printers QuickDraw GX creating 2 46 drivers installation 2 33 installation Macintosh 2 44 installing Macintosh 2 47 QuickDraw GX 2 46 installing PPDs 2 33 E electrical specifications 1 14 electronic bulletin board 4 6 entrance jams 6 8 environmental specifications 1 15 Error codes print engine 6 19 Error Handler utility Macintosh 3 8 PC 3 4 workstation 3 10 error indicator 2 23 Ethernet 2 19 2 21 EuroHAL automated fax system 4 7 exitjams 6 11 F failure 6 18 field replaceable units list A 1 front panel description 1 10 3 5 selecting a language 2 32 front panel indicators 6 42 front panel menu map 9 2 FRUs A 1 functional specifications 1 13 fuserjam 6
90. are properly tensioned Refer to the Chapter 9 topic Y axis motor belt and drum belt tension on page 9 7 3 Inspect the drum for shiny spots near the ends that could fool the printhead s paper edge sensors Clean the drum Service Manual 6 9 6 Troubleshooting Media skews passing through the paper path 1 Check if the media edges are damaged 2 Check to see if the media is excessively curled Curled media can get mistracked in the paper path 3 Ensure the upper rollers contact the drum Insert a piece of paper between each upper roller and the drum Pull on the paper to gauge the pressure of each roller against the drum 4 Clean the paper clamp Ensure it is properly adjusted for clearance from the drum 9 Clean the drum 6 Examine the paper path ensure it is clear of obstructions 7 Ensure that the upper feed roller is clean so that it moves a sheet of media smoothly and evenly 8 Check the rear and lower feed rollers Also make sure that the front door is properly closed 9 Clean all the printer rollers Fuser jam A fuser jam occurs when the printer cannot cut the media this is indicated by the fuser motor stalling 1 2 Check that the cutter blade is installed and in good working order Is the loaded media appropriate for the cutting blade Thick hard media and some canvases should be cut by hand Odd types or weights of media may not be suitable for the printer and may jam the fuser Spe
91. aser 600 with Extended Features if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No 8 Inthe Windows NT Setup dialog box type in the same path you used in Step 7 for example B Click Continue the Noncritical Error dialog box appears 9 When you are prompted for the location of the PSCRPTUI DLL file and the PSCRIPT DLL file click Ignore These files were installed in the procedure in Step 4 or were already installed Service Manual 2 41 2 Installing the Printer and Drivers 10 When the Create Printer dialog box appears fill in the other fields as desired then click OK the PostScript Printer Setup dialog box appears 11 Select options in the PostScript Printer Setup dialog box Enabling the Use Printer Halftoning option is recommended Then click OK the Windows NT Setup dialog box appears 12 If you installed a PostScript printer in Step 4 follow this procedure to delete it Now that the Tektronix printer is installed this printer is no longer needed a Select the printer you want to remove b From the Printer menu select Remove Printer c At the prompt click OK to remove the selected printer Installing Adobe Acrobat Reader 1 Insert the printer s CD ROM into your CD ROM drive 2 Do one of the following depending on your system Windows 95
92. at alters to blue colors that are appearing purple To Access this option select Printer Setup Options Printer Features Media Selection You are now at the TekColor Options window select Vivid Color This TekColor Options window can also be accessed through the Windows Control Panel item Printers Printing from Windows produces the message Problem writing device LPT1 Cancel or Retry Option 1 1 Select Printers and click Configure 2 Change the port selection from LPT1 to LPT1 0S2 The MODE command disables DOS timeouts The LPT1 0S2 selection forces Windows to print through DOS instead of directly to the printer Option 2 The solution above does not allow users to spool documents using the PrintWanager To use the PrintWanager as well as correcting time out problems edit the following line in the win ini file TransmissionRetryTimeout 45 to TransmissionRetryTimeout 850 In Windows 3 1 1 Follow the above instructions for issuing the MODE command in DOS Start Windows Select the Control Panel from the Main menu Select Printers Select the appropriate printer and click on Connect Uncheck the Fast Printing Direct to Port box O1 amp NY Service Manual 6 41 6 Troubleshooting Workstation printing problems Table 6 9 Workstation printing problems Image never prints For serial or parallel printing Ensure that the print file ends Printer acts as if it is with a CTRL
93. ations Characteristic Primary line voltages Specification 87 to 128 VAC 115 VAC nominal 174 to 250 VAC 220 VAC nominal Input voltage range is switch selectable Primary voltage frequency range 47 to 63 Hz Power consumption 235 watts at idle 800 BTUs hour Power consumption for the printer will be somewhat higher due to image processor electronics which draw power from the print engine Current rating 115 VAC configuration 7 amp max 1 amp min 220 VAC configuration 7 amp max 1 amp min Primary voltage fusing 115 VAC configuration 5 amp 220 VAC configuration 5 amp Fuses are not user accessible Secondary voltages 5V 4 95 5 05 V 10 A maximum 12 V 11 2 12 6 V 12 V 11 5 12 5V VH thermal head voltage Vhigh 26 27 4 V Viow 10 6 1 1 0 RF emissions Phaser 200 and 220 Color Printers Both 115 and 220 VAC configured instruments pass these standards FCC Part 15 Class B VDE 0871 6 78 Class B EN55022 CISPR 22 Class B VCCI CISPR 22 Class B General Information Table 1 12 Environmental specifications Characteristic Temperature Operating Non operating power off Specification 15 to 30 C 59 to 86 F O to 40 C 32 to 104 F 1 Storage 20 to 60 C 4 to 140 F without transfer roll Humidity Operating 20 to 80 relative humidity non condensing Non operating 10 to 90 relative humidity non co
94. book for this object You may not have more than one printer object pointing to the same I O Port Port designations for each printer object must be unique Before new printers are installed existing printer object assignments must be changed Note IBM suggests that printer objects be named to represent available printer ports rather than printer names or printer drivers This avoids the confusion of a specific printer name being associated with an object that is using a driver for a different printer Check existing printer object port assignments before installing a new printer to be sure there is no conflict Once you are familiar with existing printer objects drivers and ports associated with these objects you can install a new printer In the procedure below the printer remains associated with LPT1 and you will set up a new printer object for LPT2 Following are the steps to create the LPT2 PRINTER object 1 Check all existing printer objects to be sure that they do not point to LPT2 Make any necessary changes to the settings for these printer objects 2 Locate the original OS 2 Print Driver Diskettes 1 5 3 Find and open the TEMPLATES folder and locate the Printer Template 4 Using the mouse point to the Printer Template hold down the right mouse button and drag the object onto the desktop and release the mouse button 5 The Create a Printer dialog box will be displayed In the name field type LPT2 PRINTER This
95. ce on the screen so this also changes the highlighted test In the Individual Test column m Up Down arrows move the Individual Test selection highlight up or down on the screen At the top and bottom of the screen it causes the list to scroll if there are more tests in that direction on the list m Space bar toggles the Status of the currently highlighted test to Selected if the test is unselected and to unselected if it is already selected m Alt S Control S Mac toggles the Status of all tests in the Suite which contains the currently highlighted test all to Selected if the currently highlighted test is not selected and all to unselected if it is anything else The status of the other tests in the suite are immaterial m Alt A Control A Mac toggles the Status of ALL tests Like Alt S the new setting for all tests is based on the currently highlighted test regardless of the individual settings of the other tests m Alt R Control R Mac select the currently highlighted test opens the Run window to prepare to execute the currently selected tests Phaser 600 Color Printer Troubleshooting 6 m Alt H Control H Mac Opens a small Help window which serves to remind the functions that are available Escape or Enter removes the Help window File Edit Setup Eject softWindows ests un ext top ile iew pt ions Help Postscript Processor transcript window 440 status idle Ixz Ab
96. ch end of the SIMM to lock it in place ROM SIMM Hard disk drive 9482 91 Figure 8 53 Removing the Postscript ROM SIMM Service Manual 8 67 6 Reinstall the Extended Features SIMM if removed and RAM SIMM s 7 Reinstall the image processor board into the printer 8 Reconnect the host interface cables Turn on the printer and print the startup page Network card 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Unscrew the two thumbscrews securing the network card to the back of the image processor board 3 Slide out the network card Edge guide Image processor board Network card Thumbscrews i 9482 73 Figure 8 54 Removing the network card Reverse these steps to install the network card Hard drive Field Replaceable Unit Disassembly Assembly 8 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the image processor board as detailed in the previous procedure Image processor board on page 8 63 3 Disconnect the data cable and power wiring harness leading to the hard disk drive 4 Remove the five screws securing the hard drive bracket to the inside of the image processor board s rear panel Support the drive as you remove the screws 5 Remove the six screws securing the hard disk drive to the bracket Remove the drive Six bracket screws Support front
97. cifically media over 0 5 mm 0 020 in thick or under 0 1 mm 0 004 in thick is unsuitable for paper or film printing For canvas the range is 0 1 mm to 0 075 mm 0 004 to 0 003 in Ensure that the fuser motor is properly tensioned and its belts are in good condition Check that the exit sensor is working correctly Check that the fuser door is properly latched 6 10 Phaser 600 Color Printer Troubleshooting 6 Exit jams An exit jam occurs when the media has not been detecting exiting the printer when it should have 1 Ensure the media being used is in good shape with not torn or ragged edges that could jam in the paper path 2 Inspect the paper path for obstructions 3 Check the alignment of the fuser to the lower roller guide Refer to the Chapter 9 topic Lower roller guide alignment on page 9 9 4 Ensure the exit motor and exit rollers operate correctly Clean the exit rollers Ensure the teeth on the exit motor gear are correctly meshing and are not broken 5 Check that the exit sensor is working correctly Printing and print quality problems Paper edges are rippled or wrinkled 1 If possible you should feed the paper into the printer with the paper s grain parallel to the paper path the direction the paper travels while it is fed through the printer Most papers are labeled either short grained or long grained In short grained paper the grain is parallel to the short axis of the paper and the p
98. ck tension blade The head to media motor energizes to drive a shim between the media and the printhead pushing the printhead slightly away from the drum The tailpiece on the printhead locks in and hold the printhead in this position This sets the printhead at the optimum head to media distance about 32 mils for printing This action assures the printhead will always be the same distance from the media surface regardless of the thickness of the media Next the X axis motor drives the printhead across the width of the drum Paper edge sensors on the printhead detect the left and right edge of the media informing the image processor of the width of media currently installed in the printer Following this the Y axis motor reverse to unload the media by driving the media backward until the leading edge of the media is again at the point where it was first inserted at the upper feed rollers This way new media can easily be exchanged for the currently installed media 5 14 Phaser 600 Color Printer Theory of Operation Printing Printing begins with the same process described in the media positioning except the media is not unloaded Also the clamp close solenoids remain energized to hold the leading edge of media to the drum The drum incrementally steps forward to allow the shutting printhead to print the image in swaths upon the paper As the drum rotates far enough that the paper clamp reaches it home position and the leading e
99. connected to the diagnostics m Debug Check List Item enables or disables a trace of all 1 O between the user interface and the 29K it is off by default m Test Stats lists the status of the last test sequence to run Run Command Executes a test sequence Next Command Stops the currently running test and immediately starts the next test Stop Command Stops the currently running test and stops the sequence in progress Service Manual 6 37 6 Troubleshooting File Menu Alt F This menu controls the saving and loading of test selection sequences described above m New creates a new test selection sequence deselects all tests and erases their previous completion codes m Open opens an existing previously saved file m Save saves the current test selections in the current file If the selection sequences is new never been saved the user is prompted to specify a file name m save As saves the current test selections in a particular file eXit Alt X exits the diagnostic program Options Menu Provides for customizing of program operation This menu contains some sub menus Communications provides for changing the baud rate of the link and for changing the communication port used The default baud rate is 19 2 k Help Menu The system includes limited On line help Most of the really useful help pertains to the tests themselves and is available via the Edit m
100. d 45 LR head heater A D failed Failure of the A D circuits Check the printhead and carriage board wiring Replace the engine control board 46 Reservoir heater A D failed Failure of the A D circuits Check the printhead and carriage board wiring Replace the engine control board 47 Melt heater A D failed Failure of the A D circuits Check the printhead and carriage board wiring Replace the engine control board 48 Power supply A D failed Failure of the A D circuits Replace the engine control board 49 Ink level time out Empty level of ink in printhead has not changed 11 minutes after ink sticks were added Check the printhead wiring Replace the printhead Replace the carriage board Replace the engine board 50 Ink load failure An ink stick was not sensed dropping into the printhead Check the ink stick drop sensor and the ink low sensor Check the ink loader motor assembly Replace the ink loader motor assembly Replace the left junction board Replace the engine control board 51 Ink feeder failure The ink loader is not sensed installed in the printer Ensure the ink loader assembly is properly installed Check the ink loader installed sensor Check the ink loader motor assembly Replace the ink loader motor assembly Replace the left junction board Replace the engine control board 52 Overload failure X axis Check or replace the motor Replace the engi
101. d gently free it from the rear rail Ensure slide ramp is Back out the right over to the printer s right Y side tilt adjusting so the printhead moves screw back from the drum Disconnect the Gently free the sensors and printhead from heater wiring the rail as you harnesses remove it 9482 36 Figure 8 13 Removing the printhead Service Manual 8 15 8 Field Replaceable Unit Disassembly Assembly Installing the printhead 1 Clean and then apply a small amount of silicone grease to the two corners of the printhead where it mates to the printhead carriage this smooths the tilt adjustment Note Ensure that the oiler pad inside the carriage is oiled and in contact with the carriage rail so it can properly lubricate the rail during printing 2 Move the carriage to the center of the rails 3 Cantilever the plastic printhead protector that the replacement printhead is shipped with between the center of the rear rail and the rear edge of the cabinet bottom 4 Gently place the printhead in the plastic protector and on the rear rail with the printhead s faceplate facing the drum Drape the printhead s hybrid cable over the lip of the plastic protector 5 Supporting the carriage board gently insert the hybrid cable into its connector on the carriage board Printhead Hybrid Carriage LS i cable Tailpiece bearing Plastic protector carriage rail 9482 37 Figure 8 14 Connecting the printhead s hybrid cable
102. de In the case of a Macintosh plug the serial cable from the printer into the Mac s serial port marked Modem Turn on both the printer and your computer In the case of a Apple PowerBook select AppleTalk Inactive from the file PowerBook control strip menu File Edit View Label Special OOD AppleTalk Active AppleTalk Inactive i Figure 6 2 Turning off AppleTalk Service Manual 6 27 6 Troubleshooting Configure SoftPC s PC Serial Ports Set COM1 to the Modem Port Flow control does not need to be checked In the same pull down menu set PC Memory to Expanded Memory of 0 MB and an Extended Memory of 1 MB File Edit EG Eject Emulate PC Mouse SMitWindows PC Serial Ports l PC Printer Port PC Floppy Disks PC Hard Disks Mac PC Shared Folders niye is loaded PC Memory PC ideo SCDEX VYersion Windows Desktop Disable 48 13 All rights reserved ight C opyrigh SoftNode Gateway to Drive bytes bytes d eset or eos bytes CODE bytes static DATA bytes dynamic DATA bytes used Version 6 22 Type WIN and press RETURN to start Windows a Figure 6 3 Configuring SoftPC s Serial Port To install the diagnostics from the diskette onto your computer type A INSTALL lt return gt Connect to the directory containing the desired version of diagnostic software Launch the diagnostics program by typing DIAGS Once launched the pr
103. demarks of Tektronix Inc Phaser is a trademark of Tektronix Inc for color printers and related products Adobe and PostScript are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries Other marks are trademarks or registered trademarks of the companies with which they are associated PANTONE Colors generated by the Phaser 200 220 and 240 Color Printers are three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees Pantone Inc s check standard trademark for color reproduction and color reproduction materials Pantone Inc 1988 Novell and NetWare are registered trademarks of Novell Inc TCP IP is a trademark of FTP Software Copyright c 1986 1987 1988 1989 by FTP Software Inc All rights reserved PC TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts Institute of Technology FTP Software has made extensive modifications and enhancements to the M I T programs TE JG Users safety summary Terms in manual CAUTION Conditions that can result in
104. dge of the paper is now under the clamp rollers the clamp close solenoids de energize to release the leading edge of the paper The Y axis motor continues to rotate the drum moving the friction fed media as the printhead prints Clamp close solenoid releases the paper Clamp bail rollers 9482 105 Figure 5 9 Printing the paper Service Manual 5 15 5 Theory of Operation Fusing and cutting As the print advances far enough the stripper fingers force the leading edge of the paper off the drum and into the fuser As the media passes through the fuser the fuser shuttle in driven back and forth across the print With roll red media as the fusing completes the fuser shuttle is driven to the extreme right of its travel this raises the fuser shuttle s cutting blade Then the fuser shuttle is driven to the left cutting the print from the roll As the fuser shuttle reaches the left end of its travel the cutting blade is lowered The exit motor energizes to pull the print out of the printer The Y motor reverse to draw the paper remaining in the paper path back to the start position at the upper feed rollers Stripper fingers Exit rollers Ys N aro ge Gr Exit sensor Fuser shuttle Figure 5 10 Fusing the print 5 16 Phaser 600 Color Printer 9482 106 Chapter Troubleshooting This chapter discusses troubleshooting the printer Troubleshooting is discussed with two approaches A step by s
105. dicates the type of interpreter in use yes PostScript Level 2 Disabled lt interpreter gt Port at the port interpreter Token Talk Indicates the type of printer installed at LaserWriter Any string of 32 character or printer type the port less TokenTalk zone Name assigned by the network yes Any string of 32 characters or administrator for the zone the printer is less assigned to TokenTalk The TokenTalk protocol address yes 0 Integer 1 through 65535 network assigned at boot time for routing TokenTalk node Indicates the TokenTalk address of a yes 0 Integer 1 through 65535 printer on a network NetWare port Indicates the type of interpreters in use yes Auto Select Disabled lt interpreter gt interpreter at the port Strip control Also known as filtering Yes means yes yes no characters that Adobe IntelliSelect heuristics are used for protocol detection Print server Name of the printer server yes TEKO1B009 user defined name hardware dependent Configuration Name of the configuring file server yes null string user defined file server Login Password Indicates whether a network password yes Not set Set has been set Queue Scan Interval between successive queue yes 15 seconds An integer 1 through 3600 in interval scans by the printer seconds Print server Print server status no null string Status Suppress Don t print banners yes false true Banners Configuration Time to wait before executing fall back yes 3 minutes time out code
106. displays Ready press the Menu button and scroll to the Startup page menu item and then press Print The printer should print out a test print If the printer prints a test page then the print engine is working correctly If the printer does not print a test print then a problem exists with the print engine Proceed with the topic PC based diagnostics on page 6 26 Verifying power supply operation Required tools m Phillips 1 screwdriver m Volt ohm meter VOM The power supply is divided into two sections the AC section used for heaters and the DC section for control logic printhead drivers and motors Verifying the power supply involves five steps m Checking for proper AC voltage m Testing DC output voltages m Inspecting the power supply fuses m Testing for a shorted DC output supply which shut down the power supply m Testing for a shorted motor which shuts down the power supply Inspecting the power supply fuses The power supply features one 10 A 250 VAC rated fuse 1 Turn off the printer and unplug the power cord from the printer 2 Measure the fuse with an ohmmeter to verify it is functioning Measuring power supply voltages 1 Turn off the printer and unplug it from its power outlet 2 AC Input With the VOM set to measure AC voltages measure the power being supplied to the printer It should measure between 85 to 132 VAC 110 VAC nominal or 180 to 264 VAC 220 VAC nominal 6 4 Phaser 600 Col
107. e An IBM PC or PC clone or compatible i86 operating environment preferably a 386 or 486 286 based PCs are intolerably slow m Atleast 640 kbyte of RAM About 2 Mbytes of disk space to store the diagnostic program and its test suite m Amouse is optional but is not supported by the user interface m MS DOS environment version 3 1 or newer This may be SoftWindows on a Mac or Windows DOS or MS DOS on a PC By convention the diagnostic files are installed into a single directory for ease of removal and updating C 600DIAGS lt version number gt is the default The following procedure discusses using the diagnostics with an Apple PowerBook running SoftWindows as this is the portable computer in use by the field service organization SoftWindows should be set to the Preferred size of 10 Mbytes assuming your PowerBook has enough RAM 6 26 Phaser 600 Color Printer Troubleshooting 6 Starting the diagnostics 1 Turn off the printer and the computer from which the diagnostics will be run Connect the serial port of the computer to the special diagnostic 5 pin serial port of the printer use the special serial cable adapter Pin 1 is the left most pin of the five pin connector looking at the back of the printer Note the Pin 1 polarity mark on the cable adapter s connector The serial cable must be plugged into the diagnostic serial port before the printer is turned on in order to start the printer in service mo
108. e Network Cards and Software System Administrator User Manual and PhaserShare Status Software User Manual included in the box with your printer PhaserShare network interfaces offer high performance and flexible workgroup connectivity All data input ports and network protocols are simultaneously active Print jobs are processed on a first come first served basis To order the optional hardware contact your local Tektronix reseller or call Tektronix toll free in the United States at 1 800 835 6100 For detailed information on configuring and using the printer on networks refer to the PhaserShare Network Cards and Software System Administrator User Manual The SCSI port is used for connecting these optional peripheral devices External font disk optional For information on installing a hard disk refer to the CD ROM or World Wide Web topics m Phaser Copystation accessory optional Refer to Chapter 2 of the Phaser Copystation User Manual to set up the Phaser Copystation Service Manual 2 21 2 Installing the Printer and Drivers Turning on the printer Caution Before turning on the power to the printer make sure that you have removed the shipping block printhead restraint from inside the printer s top cover Otherwise the printer will power up with an error After you have connected all the interface cables you are ready to connect the power cord and turn on the printer Caution To protect your printer from a powe
109. e Number m Inthe event that the printer is to be installed in a TCP IP network has the network administrator assigned a printer name and the appropriate addresses for the printer Printer Name Printer IP address Net Mask Broadcast address Gateway m What software application packages will be used with the printer Some applications require special printing utility files Phaser 600 Color Printer Installing the Printer and Drivers 2 Will the application s and sample files be available at the time of the installation to send test files to the printer Will an external SCSI font disk be installed on the printer For installations using the printer s built in Ethernet interface you should inform the network administrator of the printer s preconfigured Ethernet address it is printed on the configuration page Does the customer have the appropriate power outlet available The printer s AC power supply auto senses these voltages 110 VAC 90 to 132 VAC 220 VAC 180 to 264 VAC Did the customer order the correct power cord U S Standard 161 0230 01 European Option A1 161 0104 06 United Kingdom Option A2 161 0066 10 Australian Option A3 161 0104 05 Swiss Option A5 161 0154 00 Customers must provide the particular interface cable or network adapter they need to use with the printer Customers can purchase the following from the Tektronix Graphics Supplies Order Desk by calling 1 800 835 6100 Parallel cab
110. e address provided for each yes Hardware In the format Address printer dependent XX XXXX XX XXIXX Token Ring Speed at which the ring is operating yes 4 16 Speed Token Ring Ring bridging method yes Adaptive Transparent Source Route Bridging 2 26 Phaser 600 Color Printer Table 2 1 Configuration page settings cont d Installing the Printer and Drivers 2 Parameter Description Saved Default Limits or alternate choices in NVRAM Token Ring All Indicates default frame type for yes false true Routes broadcasts Broadcast Token Ring Indicates connection state no Connection NoCable Cable connected Connection dependent Inserted Removed Duplicate State Address Token Ring Indicates whether the release wasan yes Firmware true false Early Token early one dependent Release Firmware Indicates the version number of the yes Firmware version Phasershare card firmware dependent LocalTalk port Indicates the type of interpreter in use yes PostScript Level 2 Not installed Disabled interpreter at the port lt interpreter gt Local Talk Indicates the type of printer installed at yes LaserWriter Any string 32 characters in printer type the port length or less LocalTalk node Indicates the LocalTalk network node no 0 Any integer 0 through 254 number of the printer Serial port Indicates the type of interpreters inuse yes PostScript Level 2 Not installed Disabled interpreter at the port lt
111. e drum and the reflections from the media loaded on the drum particularly translucent media 1 Turn on the printer and enable the PC diagnostics as explained in the Chapter 6 topic PC based diagnostics on page 6 26 Run the diagnostic test Calibrations Sensor Calibration Load Cal Media Load a hand fed sheet of Phaser 600 Tektronix brand translucent film use a pre cut B size sheet The printer will advance the media into the print position Next run the diagnostic test Calibrations Sensor Calibration Adjust Thresholds The printhead will scan across the media loaded on the drum and adjust its sensors to the reflectivity of the drum and the media loaded on the drum Once completed remove the media and exit the diagnostics 9 30 Phaser 600 Color Printer Checks and Adjustments 9 Adjusting for an aged printhead As a printhead ages its print quality may change It may not eject ink droplets with the same force as when it was new the flight time of the ink droplets has decreased This results in bidirectional mis convergence This can be adjusted for If you encounter a printer that has lost convergence or has its Standard and Enhanced convergence values significantly changed then you should follow these steps to adjust the printhead s convergence 1 Set the printhead to media spacing tailpiece adjustment as explained earlier in the topic Printhead to media adjustment tailpiece adjustment
112. e surface tension of solid ink in its liquid state is considerably lower than the aqueous systems Because of this fact air bubbles pass through the printhead using a simple vacuum purge cycle Aqueous systems on the other hand use complex purge cycles driving the piezos at different frequencies to move air bubbles out of the printhead There are two print modes Standard and Enhanced Standard mode Standard mode is the fastest of the color modes and is the default printing mode It should be used for images with light colors text and lines and small areas of fully saturated colors saturated colors will exhibit a banding effect When printing solid fills the printhead ejects ink at a 8 5 kHz rate Standard mode can print an image on B size A3 media in about 2 15 minutes During Standard mode printing the paper is advanced vertically the equivalent of 31 pixels between each horizontal pass of the printhead across the paper Enhanced mode Enhanced mode provides less banding on fully saturated or non dithered colors It provides a high quality image for most applications When printing solid fills the printhead ejects ink at a 4 25 kHz rate The printer steps the paper through at half the rate of Standard mode An image on B size A3 media takes about 4 30 minutes to print During Enhanced mode printing the paper is advanced vertically the equivalent of 15 pixels between horizontal passes of the printhead across the paper ever
113. e the drum alignment tool to measure the distance the drum is out of alignment Set the tool on the rails at the right end of the drum Turn the tool s adjustment knob until the tool s tip contacts the drum surface Zero out the reading on the tool If you do not have the drum alignment tool you will have to make successive best guess adjustments and test prints to bring the drum into alignment Back off the drum alignment tool s adjust knob and slide the tool to the left end of the drum Turn the tool s adjustment knob until the tool s tip contacts the drum surface Read the displayed value It will show the difference in alignment from the first reading The value read should be no more than 5 mils 005 in At either the left end or the right end of the drum loosen the drum bearing securing the drum to the printer frame At the right end of the drum you must remove the maintenance station and the maintenance station drum cam At the left end you must remove the ink loader and portions of the Y axis drive With one of the bearings loosened push that end forward or backward to bring the drum into alignment With the drum alignment tool you can verify the alignment as you make the adjustment Once the alignment is correct tighten the bearing reassemble the printer and make another test print Repeat the adjustment until it is correct Phaser 600 Color Printer Checks and Adjustments 9 Bi directional print
114. ead maintenance station as detailed in the earlier procedure Maintenance station on page 8 19 Remove the head maintenance cam gear motor and cam as explained in the earlier procedure Head maintenance cam gear motor on page 8 13 Loosen the right drum bearing on the right end of the drum shaft The bearing is held in place by two screws Disconnect the wiring harnesses leading to the paper clamp sensors mounted on the right roll holder Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 26 Remove the right roll holder It is held in place by four screws For reassembly note how the drip plate rod passes through the back of the roll holder 9482 48 Figure 8 27 Removing the right drum bearing Service Manual 8 35 8 Field Replaceable Unit Disassembly Assembly 2 Sliding the left end of the drum rearward and then to the left remove the drum Brass spacer 9482 50 Figure 8 28 Removing the drum Reverse these steps to reinstall the drum When tightening the screws that secure the drum bearings at each end of the drum tighten them securely and then back the screw out 1 8 of a turn Perform the drum alignment check described in Chapter 9 Drum alignment on page 9 19 Then tighten the screws Following this complete the reassembly 8 36 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Fuser and fuser belts Tools required 1 POSIDRIV screwdrive
115. ear panels of the Phaser 200i and 200e The rear panels of the Phaser 220i and 220e are correspondingly similar to the Phaser 200i and 200e Health DIP switches LED 1 2 3 4 6 1789 Ce ee CO EE CN Gi Reset Service On _1200 Skip One O OO sara OOO RS 232 Status Parallel l l C St LocalTalk SCSI Disk i l Ethernet lt gt Ethernet Address PHASER 200i mobe 4681 PXi 8699 06 Figure 1 6 Phaser 200i rear panel similar to Phaser 220i Health DIP switches LED Status LocalTalk a a Parallel Serial RS 232 ee B O PHASER 200e mopeEL 4681 Pxe 8699 07 Figure 1 7 Phaser 200e rear panel similar to Phaser 220e Service Manual 1 9 1 1 General Information 1 10 Table 1 3 Phaser 200e rear panel DIP Switches Switches 200e 1 down Normal operation up Reset 2 through 4 Diagnostics modes serial parameters fixed at 1200 baud Blue Adjust 2 3 4 g Normal power up self tests X ih Fixed RS 232 parameters YT x Blue Adjust T uF ii No self test T ji 1 Verification self tests i ih di Manufacturing Service tests x means the switch position doesn t matter Table 1 4 Phaser 220e rear panel DIP Switches Switches 220e 1 down Normal operation up Reset 2 through 4 Diagnostics modes serial parameters fixed at 1200 baud Vivid Blue Configuration page NVRAM Reset Demo pages See DE DEN
116. ect Tektronix Phaser 600 with Extended Features if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No oooh Select the port your printer is connected to then click Next 11 Itis recommended that you use the default printer name shown under Printer name Click Yes if you want this printer to be the default printer Then click Next 12 Atthe prompt Would you like to print a test page click Yes to verify the printer s connection or click No Then click Finish A status bar appears while files are copied to your computer 13 If prompted select the path for the PostScript driver files these should be in your WINDOWS SYSTEM directory If the files aren t installed on your hard disk do one of the following m Select the drive for the printer s CD ROM and the WIN95_NT directory and click OK m Select the drive for the printer s diskette and click OK The software you need is installed Service Manual 2 35 2 Installing the Printer and Drivers 2 36 14 If your printer is set up correctly and you clicked Yes in Step 12 a test page prints showing the Windows 95 logo and information on your printer Your Phaser 600 printer is added to the Printers window Setting up the Adobe PostScript driver for Windows 95 Note The files for this driver are ava
117. efault printer point the cursor to the LPT2 PRINTER object click the right mouse button click on Set Default and select LPT2 PRINTER Service Manual 2 51 2 Installing the Printer and Drivers Configuring the printer s serial port for a PC Use the front panel menu to modify the printer s serial port settings By scrolling to the Serial Settings menu item you configure the printer s serial port You may set these parameters Data rate Data bits Stop bits parity Flow control LocalTalk enabled Refer to the Chapter 9 topic Front panel menu on page 9 2 for a diagram that shows how to navigate to the Serial Settings menu item Using printcap to configure a Unix workstation for the printer s serial port The printcap file configures the workstation s lpr queues The file is usually found in the workstation s etc directory Use a null modem cable since the printer is set up as a DTE device For this example the printer s serial port settings are as follows 2 52 Speed 9600 Flagging Software XON XOFP Data Bits 8 Parity Ignore To set up a printcap entry perform the following steps 1 2 Make a backup copy of the etc printcap file Add to the printcap file a new print queue name and set the port parameters as needed Add the following to the printcap file px br 9600 rw fc 00000374 fs 00000003 xc 0 xs 0040060 MX 0 sf sh sd var spool px if var spool px if lIp dev
118. enu m About gives the program version and other statistics about its operation m Usage overview gives the user an overview of the system and explains running the first test m F1 describes an individually highlighted test 6 38 Phaser 600 Color Printer Troubleshooting 6 Problems and solutions Power problems Table 6 5 Power problems All front panel Check to see if the printer is plugged in Check the line power indicators remain off fuses inside the power supply The printer does not Check the power on off switch initialize upon power up Check the power supply for proper harness wiring Are all wiring harness properly installed Macintosh printing problems Table 6 6 Macintosh printing problems Image never prints Make sure that the correct Phaser 600 icon was selected in Printer acts as if it is the Chooser Try printing the job again receiving data but nothing comes out of In the Chooser switch background printing to off Try printing printer or itgoes back to the job again Ready mode without printing image Download the Error Handler utility and try printing the job again Refer to the Chapter 3 topic Using the Error Handler utility on page 3 8 If an error page is printed after printing the job again call the Customer Support Hotline for further assistance Please have the error page in hand If available try printing to a black and white PostScript printer such as an Apple Laser
119. er service routines 1 Turn on the printer 2 Allow the printer to complete its power up self tests The front panel displays this menu Ready Pause Menu Ready Pause Menu Flow Control Figure 9 1 Main menu map 9 2 Phaser 600 Color Printer Change Fuser or Cutter If Option P3 Serial Card installed If OptionP2 Ethernet Card or Option P4 TokenRing Card installed Figure 9 2 Main menu map cont Test Print extended Service Menu Language English Clean Head Clean Paper Clamp Unlock Waste Bin Checks and Adjustments 9 To access the Extended Service Support menu scroll to the main menu item Service Support and then press the Menu and then the Exit buttons release both buttons together Pressing Menu alone allows you to access the printer copy counts and fault history Press Menu amp Exit for Menu High Altitude ColorlStix Usage 9482 75 Service Manual 9 3 9 Checks and Adjustments Printing test prints Printing service test prints 1 Turn on the printer 2 Allow the printer to complete its power up self tests The front panel displays Ready Ciean Menu 3 UserTest Print Press the Menu button to access the Utilities menu Press Menu and scroll tothe Test Print item Press Print This prints a brief print quality mode check test print It takes about 3 minutes to produce this print 4 Service test print Scroll to the main menuitem S
120. er 6 Troubleshooting discusses solutions to the problems shown in this appendix The test print pushes the printer to the extremes of its performance to reveal possible shortcomings Note that defects revealed by the prints may not show up at all in the course of ordinary printing In servicing the printer you should minimize the defects shown by the prints but not necessarily eliminate them 1 0 solid fill RGB 3 places across 9 tilt bars 5 places across examples 8 CMYK border lines 4 places all around 7 ad m A i a n look for look for m aaa use 9 to 12 X eyepiece to look for be due to poor fusing or 1 Hp i r F improper drum stepping effects of yellow performance can be seen in red and 1 tilt it should be a maximum 1 2 pixel off 1 line width less than 009 inches green abnormal performance can be seen as light of 1 2 pixel vertical average k ks in th isali Lk gt 3 me oar SURAE 7 aeons Refer to pies 6 ene A 2 line width to height ratio not to exceed 1 5 to 1 Any artifice that repeats Look for uniformity from red yellow magenta ideal 3 line width variation from side to side and top every 8 9 cm 3 5 in is left to right Problems are caused by a defective or caused by poor fusing to bottom is not to exceed 003 average contaminated fuser wheel 3 green yellow cyan 4 blue cyan magenta 4 pattern shows the effect of misconvergence X and time to paper variations of fine line N capability
121. ernet Network Card Ver 3 0 12b 671 3469 00 1 LocalTalk Serial Network Card Ver 1 0 12c 671 3470 03 1 Token Ring Network Card Ver 3 0 12d 386 6815 00 1 Blank Cover Plate no card installed 213 1090 00 2 Blank Cover Plate Thumbscrews 13a 671 3318 00 1 8 Mbyte RAM SIMM 13b 671 3133 00 16 Mbyte RAM SIMM 13c 671 3138 00 32 Mbyte RAM SIMM 14 671 3750 00 1 Image Processor Board 15 118 9421 00 1 Head Voltage Adjust Access Cover A 6 Phaser 600 Color Printer Supplies and Accessories Table A 4 Supplies and Accessories Figure Part number Serial number Quantity Name and description A 2 parts Effective Discontinued 016 1400 00 1 Cleaning Kit wet 003 1681 00 1 Belt Tension Gauge 003 1683 00 1 Drum Alignment Fixture 003 1684 00 1 Ink Loader Position Fixture 003 1685 00 1 Fuser Position Fixture 003 1686 00 1 Clamp Position Fixture 003 1687 00 1 Top Cover Position Fixture 003 1688 00 1 Upper Fuser Roller Position 1 Fixture 003 1689 00 1 Lower Fuser Roller Position 1 Fixture 016 1472 00 Fuser Wheel Pads Fuser Cutter Assy 003 1680 00 Calibration Media Head Sensors 016 1257 00 1 Media Roll Holder 063 2778 00 1 PC based Diagnostics Diskette FRU Replaceable Parts List A Figure A 3 Printer electronics bay FRUs Service Manual A 7 Appendix lest Patterns This appendix illustrates the service test print produced by the printer It shows a number of defective prints and the reason for the defects Chapt
122. ervice Support and then press the Menu and Exit buttons together At this level you can access all the Extended Service Support menu items 9 Scroll to the menu item Test Print and press the Print button It takes about 8 minutes to produce this detailed print quality check test print Refer to Appendix B Test Patterns it discusses each test print and what printing defect it reveals Printing the configuration page Adjustments While the printer is idle press the Menu button to enter the printer s menu Scroll to the Help pages menu item Press the Print button to print the configuration page The configuration page shows a great deal of information regarding the data and set up values stored in NVRAM Refer to the topic Configuration page on page 2 25 for an explanation of the configuration page Drum alignment belt tension printhead tilt convergence temperature and voltage all interact to affect print quality Follow these procedures to maximize print quality In addition if you replace a printhead you must make these adjustments to assure maximum print quality Printheads that have been in operation for some amount of time inevitably undergo an aging effect with a slight loss of print quality the adjustment Adjusting for an aged printhead on page 9 31 9 4 Phaser 600 Color Printer Checks and Adjustments 9 Printhead belt tension 1 2 Turn off the printer Open the top cover and remove the r
123. es toward the maintenance station m Wipe while the printhead moves away from the maintenance station m Air knife while the printhead moves toward the maintenance station E 7 second jetting to clear the nozzles of contaminated ink 5 10 Phaser 600 Color Printer Fuser Theory of Operation After ink is deposited on the media it must be fused Fusing increases the diffusion of ink droplets into the media and improves appearance and durability of the image Using the printer driver uses have the option of hot fusing via a built in heater element cold fusing and no fusing at all depending on the media being printed on and user preferences The fuser consists of a flat steel plate with two heater elements located on top and a fuser wheel attached to a belt driven shuttle The fuser wheel travels the length of the steel plate During fusing the fuser wheel travels laterally across the printed surface of the print flatting the ink droplets into the media as it does A pass of the fuser is performed at the same time that the printhead is performing a print pass The fuser is positioned in a left side or a right side standby position off the print while the print is advanced for the next pass The fuser wheel is about 8 mm 0 33 ins wide Given that a pass of the printhead is not more than 2 5 0 1 in mm wide the fuser travels over each swath or band of printing at least twice once left to right and once right to left An exit senso
124. et IEEE 802 3 network specifications TCP IP must be properly configured to use Phaser Link to control the printer from a web browser UNIX 1 To verify the host to Phaser 600printer UNIX host connection execute the ping command from the host 2 To print to the printer from the host you must first have the printer s queue established This is site dependent and requires the aid of the site s network administrator After the queue is in place you can proceed to the next step 3 Send a print file to the printer using the following syntax lpr P lt queue name gt lt file nam gt The queue name was established earlier in Step 3 The print file lt file nam gt can be any PostScript print file To keep things simple send a simple file such as the one of the snippets included in the software diskettes config ps causes the printer to print out its configuration page If the page prints then both the printer and the network connection are working correctly If the print file cannot be sent then a problem probably exists in the network set ups for the printer You and the network administrator should repeat the TCP IP installation as outlined in the printer s Phaser Share user manual Service Manual 3 9 3 Verifying the Printer and Host Connections VMS To print to the Phaser 600 printer in the VMS environment you must have the symbiont PhaserSym running on the host To print to the printer from the host you must fi
125. et Port number for sending status yes 9101 1024 through 65535 status port information back to the host computer number 2 29 Service Manual 2 Installing the Printer and Drivers Table 2 1 Configuration page settings cont d Parameter Description Saved Default Limits or alternate choices in NVRAM AppSocket The buffer size on the printer in which yes 0 1024 through 59392 receive window to receive data The actual window size size is established when the connection is made and may be smaller to accommodate the host AppSocket The buffer size on the printer in which yes 0 1024 through 59392 send window to send data The actual window size size is established when the connection is made and may be smaller to accommodate the host Syslog Protocol that acts as a remote front yes Not Authorized lt null string gt panel to the printer Log Hosts Address list of hosts that want to yes Send no List of IP addresses in the receive syslog messages messages format N N N N Log Priority The threshold indicating the priority yes 5 0 unit is no longer usable level of messages from the printer that 1 messages indicating will be sent to the list of log host s action is needed on part of system admin 2 critical error messages 3 error message 4 warning messages 5 normal but significant message 6 informational messages 7 debugging messages SNMP Allow the printer to respond
126. ets 6 16 Customer performed steps to recover faulty jets 1 Run the Utilities menu item Clean Head to run a printhead cleaning cycle Print a test print Utilities menu item Test Print and examine it If the problem persists run the Clean Head cycle again to run another cleaning cycle Inspect the maintenance station wiper It should be clean straight and have no nicks or cuts A dirty or damaged wiper cannot properly clean the face of the printhead Clean the wiper with an alcohol moistened foam swab Never scrape it with a tool or with your fingertip Following a printhead cleaning cycle the wiper is warm and the ink wipes off easily Phaser 600 Color Printer Troubleshooting 6 6 Ifthe problem persist a freeze thaw cycle may remove the obstruction Turn the printer off and allow it to cool for at least 3 hours Then turn it on again During the cycle ink in the nozzles solidifies and is forced out by expanding ink when the ink is remelted Purge three times after a freeze cycle if necessary 7 Ifthe printer is located above 1350 m 4500 feet use Service Support menu item High Altitude to select the alternate head drive waveform Service performed procedures to recover faulty jets 1 Check for proper maintenance station vacuum seal Check to see that the printhead is correctly positioned in its home position 2 Run a clean head cycle and observe the operation The maintenance station gasket should be i
127. f the file doesn t print then the customer must diagnose and fix the problem on the Macintosh Verifying that an application communicates to the printer This procedure verifies that an application installed on the Macintosh can print to the printer Note that many applications require a special printer page description file APD PDF PDX or PPD files to print to a printer These files contain information specific to a particular printer such as page sizes margins and printing options Refer to the Driver s and Utility diskette s README file for the latest information on which applications require which printer page description file The printer page description files are provided on the Drivers and Utilities diskette 1 Ensure that the correct driver is selected in the Chooser 2 Start an application and select a file that contains text 3 With an illustration or a page of text displayed click and scroll down the File pull down menu and select Print Service Manual 3 7 3 Verifying the Printer and Host Connections 4 A print dialog box appears on the screen Click on the Print button in the upper right corner of the dialog box to send a file to the printer If problems occur at this point download the error handling utility to the printer as explained in the next procedure Contact the Customer Support Hotline at 1 800 835 6100 Refer to the Phaser 600 User Manual Each provides information on using the printer with specif
128. from any open windows and then pressing Print Screen Be sure that at least one window is open c You may use Print Screen on any port any available printer by changing the default printer selection Point to any printer object click the right mouse button click on Select Default and click on Phaser 600 This is a simple way to be sure that all printers are set up correctly Novell NetWare verification NetWare is a shell program running above DOS Generally in a Novell network a file server which looks and acts much like a PC computer maintains queues for the print files created and sent for printing from other workstations on the network The printer in turn finds all file servers with Phaser 600 queues and extracts its print files from them You must determine if a computer can communicate a print file to the file server Generally as outlined in the Chapter 2 topic Configuring a Novell NetWare server for the printer on page 2 53 the file server and printer are configured during the printer installation using software such as Advanced Configuration Tool ACT or pconsole The file server is given a name and configured with queues for the printer Send a print file to the printer 1 Log into a file server from a NetWare workstation 2 Type CAPTURE NB NT Q lt queue name gt L 1 where lt queue name gt is the name established by the network administrator of a queue the printer is to service such as TEK600 L
129. g the maintenance station s right bracket to the printer frame 4 Rotate the bracket until the seal of the maintenance station is parallel with the faceplate of the printhead 5 Tighten the two bracket screws Maintenance station 9482 112 Figure 9 6 Setting maintenance station alignment 6 Use the PC diagnostics to laterally adjust the position of the printhead when it is positioned in front of the maintenance station for a cleaning cycle Refer to the diagnostic menu item Calibration Engine NVRAM Menu 9 8 Phaser 600 Color Printer Checks and Adjustments 9 Lower roller guide alignment 1 Turn off the printer 2 Remove the media roll and the roll cover Remove the front cover plate located in front of the fuser 3 Open the fuser 4 Loosen the four alignment screws reached through the access holes through the fuser 5 Place the alignment shims in place between the fuser and the lower roller guide The shims should be under the lower roller guide and on top of the fuser 6 Gently bring the fuser to a near closed position until it stops 7 Tighten the four alignment screws Service Manual 9 9 9 Checks and Adjustments 8 Open the fuser and remove the shims Alignment Access shims Lower hole roller guide Alignment screws through access holes under fuser Alignment screws through access holes under fuser Lower roller guide Alignment screws Lower Fuser Alignment
130. gauge Air pump Filter T connector 9482 7 Figure 9 19 Connecting the vacuum gauge to the printer Turn on the printer and enable the PC diagnostics as explained in the Chapter 6 topic PC based diagnostics on page 6 26 Run the diagnostic test Servo Motors Vacuum Check Measure the vacuum pulled by the pump it should measure a minimum of 8 5 psig 17 in Hg 430 mm Hg If the reading is lower you should suspect a leaky maintenance station seal to the printhead face Next the maintenance station itself may be defective Lastly the air pump may be faulty Service Manual 9 33 9 Checks and Adjustments Resetting NVRAM Resetting NVRAM returns all the image processor s NVRAM stored parameters to their factory defaults except the print count for images processed through the image processor and the Adobe firmware serial number If you do not wish to reset the NVRAM stored parameters of an installed PhaserShare card then remove the card before performing this procedure To reset the printer to its factory default values follow this procedure 1 With the printer in its Ready state press Menu 2 Scrollto the Service Support menu item 3 Press Menu and Exit to enter the special service menu 4 Scroll to the menu item Reset NVRAM 5 Press OK to reset NVRAM Alternately you can also use the PC diagnostics to selectively return either the print engine NVRAM contents to their factory default values View
131. ge 4 6 Service Manual 2 5 2 Installing the Printer and Drivers Installing the printer Printer inventory 2 6 The printer and its accessories are shipped in a single box on a pallet The following items are shipped with the printer Unpacking Instructions Quick Start Installation Instructions Phaser 600 Color Printer User Manual Phaser 600 CD ROM and diskettes TekColor Care information including the registration card Phaser 600 Quick Reference Card Supplies information sheet Power cord Optional PhaserShare manuals and diskettes Starter paper roll Paper roll holder Ink loader ColorStix ink sticks Output bin Media sampler kit Phaser 600 Color Printer Installing the Printer and Drivers 2 Removing the packing material Note Save all packing material in case moving or subsequent shipment is necessary 1 Follow the instruction on the exterior of the shipping box to remove the exterior packing material 2 Remove any adhesive tape that holds the printer s doors shut 9482 119 Figure 2 1 Removing the packing material Service Manual 2 7 2 Installing the Printer and Drivers Installing the pallet ramps The shipping pallet contains two ramps that allow you to gently roll the printer from the pallet to the floor A space measuring about 6 meters 18 feet long by 2 meters 7 feet wide must be available to unpack and roll the printer off the shipping pallet 1 Make sure that the leveling leg
132. gnment on page 9 8 Figure 8 17 Removing the maintenance station Service Manual 8 21 8 Field Replaceable Unit Disassembly Assembly Replacing the maintenance station wiper Caution Never scrape the wiper element with a tool or your fingernail You will damage it Clean it only with an alcohol moistened swab 1 Unclip the wiper retainer from the maintenance station Save the retainer for reuse 2 Remove the old wiper element 3 Insert a new wiper element squarely into the wiper retainer 4 Clip the wiper retainer with the wiper onto the ridge of the maintenance station Make sure that the element is firmly and squarely seated on the ridge Ensure there is no puckering where the wiper extends through the retainer Also ensure that the edge of the wiper element is parallel to the face of the maintenance station 5 Clean the wiper with an alcohol moistened swab Maintenance station Wiper Wiper Ridge retainer element 9482 41 Figure 8 18 Replacing the wiper element 8 22 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Drip plate Tools required a 1 POSIDRIV screwdriver Small needle nose pliers 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity Allow the drip plate to cool this takes about 10 minutes 2 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 Warning The printhead
133. he cutter out of the printer N q e i Da 9480 30 4 If you are replacing the fuser s components dispose of the old components as normal office waste Service Manual 7 9 7 Cleaning and Maintenance Cleaning the fuser shuttle 1 2 If you have a small vacuum use it to remove the paper dust Clean the fuser belt near the foam oiler wheel with a lint free cloth 9480 26 3 Wipe the fuser shuttle with a foam swab that has been moistened with 90 isopropyl alcohol 9480 24 Caution Be careful not to get any alcohol on the front and rear rails of the fuser shuttle It is oiled for smooth travel and the alcohol will remove the lubricant 4 If you are not replacing the fuser wheel wipe it with a dry lint free cloth 9480 45 7 10 Phaser 600 Color Printer Cleaning and Maintenance T Cleaning the shuttle rails and exit rollers Clean the exit rollers and shuttle rails whenever you clean the fuser shuttle or replace its components 1 Using a dry lint free cloth wipe the shuttle rail and the shelf under the rubber belt Remove all oil wax and dust p OS E 7 pea C o 9480 26 2 Using an alcohol moistened lint free cloth clean these parts a Wipe the metal exit roller thoroughly to remove any chaff build up turn the roller to clean its entire surface Wipe the metal teeth to remove dust and ink Wipe the rubber e
134. he engine control board 37 Encoder failed Y axis Readings are not being received from the motor Check or replace the motor and its wiring harnesses Replace the left junction board Replace the engine control board 38 Printhead heater time out Printhead failed to reach its operating temperature Check its wiring Replace the printhead Replace engine control board 39 Reservoir heater time out Printhead failed to reach its operating temperature Check its wiring Replace the printhead Replace engine control board 40 Melt heater time out Printhead failed to reach its operating temperature Check its wiring Replace the printhead Replace engine control board 41 Head heater on too long Printhead failed to turn off its heaters Check its wiring Replace the printhead Replace engine control board 42 Reservoir heater on too long Printhead failed to turn off its heaters Check its wiring Replace the printhead Replace engine control board 43 Melt heater ion too long Printhead failed to turn off its heaters Check its wiring Replace the printhead Replace engine control board 6 21 Service Manual 6 Troubleshooting Table 6 3 Engine error codes reported to the front panel cont d Code 44 Descriptions HR head heater A D failed Possible causes Failure of the A D circuits Check the printhead and carriage board wiring Replace the engine control boar
135. he printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Open the top cover 3 Remove the inner plate 9 screws from the inside of the top cover 4 Disconnect the ribbon cable leading to the sensor to be replaced 5 Locate and unclip the paper guide containing the skew sensor to be replaced Service Manual 8 47 8 Field Replaceable Unit Disassembly Assembly 6 Remove the two screws securing the sensor to the paper guide Remove the sensor Paper guides Remove 9 screws lt a Hf Skew sensors 9482 59 Figure 8 36 Removing the paper width sensors Reverse these steps to reinstall the skew sensors 8 48 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Left fuser closed sensor 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as detailed in the topic Left cover on page 8 3 3 Disconnect the left fuser closed sensor s wiring harness from the left junction board 4 Remove the two screws securing the left fuser closed sensor in place Remove the sensor Q Disconnect Screws Left fuser closed wiring harness sensor 9482 60 Figure 8 37 Removing the left fuser closed sensor Reverse these steps to install the left fuser closed sensor Service Manual 8 49 8 Field Replaceable Unit Disassembly Assembly Left and right printhead sensors
136. he ramps be careful that the leveling legs do not catch on the wood block if they are fully retracted they provide enough clearance 3 2628 06 2628 09 3 2628 08 Figure 2 4 Guiding the printer down the ramps 3 Remove the bolts from the ramp 4 Slide the ramps onto the pallet and secure with the bolts Store or discard the pallet 5 Roll the printer to the location that you have selected and prepared for its operation 2 10 Phaser 600 Color Printer Installing the Printer and Drivers 2 Removing the shipping block Note Make sure that you have access to all sides of the printer while you are setting it up 1 Open the top cover 2 Remove the shipping block printhead restraint from inside the printer 9482 121 Figure 2 5 Removing the shipping block 3 Close the top cover making sure that it is locked Service Manual 2 11 2 Installing the Printer and Drivers Attaching the ink loader 1 Remove the ink loader from its packaging 2 Remove the thumbscrew from the back of the printer where the ink loader will install 3 Pull back the four sliders as shown 4 Insert the ink loader into the printer 5 At the rear of the ink loader insert the thumbscrew into the opening to secure the ink loader to the printer tighten the screw niii 3 2628 14 Figure 2 6 Installing the ink loader 2 12 Phaser 600 Color Printer Installing the Printer and Drivers 2 Loadi
137. here are no field adjustments necessary on the power supply except for printhead drive voltages Engine control board The engine control board is responsible for data processing of information provided by the image processor board and of the inputs from the printer s sensors The engine control board features comparators to check for over temperature conditions and for sensing the input from the printhead s left and right paper edge sensors The engine control board contains the drivers for the X axis Y axis and fuser motors the printhead heaters and the fans Lastly the engine control board contains the A D converters for controlling the printhead temperatures monitoring power supply output ink levels in the printhead and the fuser s temperature 5 12 Phaser 600 Color Printer Theory of Operation Print process in operation Media positioning Clamp rotate solenoid energizes to engage clamp to drum so the clamp moves with the drum The print process is preceded by the printer positioning and measuring the roll or sheet of media currently installed When the paper input sensor detects a sheet of media inserted up to the upper feed rollers the clamp close solenoid are energized to close the spring loaded clamp against the drum The clamp rotate solenoids then energized to engage the clamp to the drum Next the Y axis motor drives the drum in the reverse direction to position the clamp engaged to the drum in the
138. holder is unique a The left side of the holder closest to the ink loader has a removable plastic nut and endcap b The right side of the holder closest to the front panel has a fixed endcap 3 Loosen the plastic nut from the left end of holder by unscrewing it G CE a 9480 35 Figure 2 10 Loosening the nut from the roll holder 4 Slide the removable endcap from the shaft Service Manual 2 15 2 2 Installing the Printer and Drivers 5 Slide the paper roll onto the shaft and center it over the fixed endcap Note The endcaps care fitted with adapters which convert the roll holder to use 75 mm 3 inch diameter core rolls Removing the snap fit adapters allows the customer to use 50 mm 2 inch core rolls 9480 36 Figure 2 11 Loading a media roll on the roll holder 6 Reinstall the removable endcap it fits inside the paper roll Tighten the plastic nut 9480 37 Figure 2 12 Securing the roll on the roll holder 2 16 Phaser 600 Color Printer Installing the Printer and Drivers 2 8 Insert the paper roll holder into the printer as shown with the fixed end a closest to the front panel b 9480 38 Figure 2 13 Loading the roll in the printer 9 Feed the paper into the slot when the printer is ready the printer will pick up the paper If the paper is pushed in too far a jam may occur 9480 72 Figure 2 14 Feeding the roll into the printer 10 Close the pape
139. huttle the printhead along the X axis rails The drum motor is energized to move the paper clamp to its raised position The paper clamp solenoids energized to close the paper clamp The drum rotates to lower the closed paper clamp The paper clamp solenoids de energized to open the paper clamp The Error LED turns off and the display indicates the printer is warming up and cleaning the printhead The printer continues to heat the printhead to its normal operating temperature A printhead cleaning cycle is performed once the printhead reaches its normal operating temperature Once the cleaning cycle completes the print engine is initialized 6 2 Phaser 600 Color Printer Troubleshooting 6 Print engine troubleshooting This topic is a step by step procedure for systematically verifying particular aspects of a printer s operation Following this procedure should lead to the cause of a printer s failure Verifying image processor operation 1 If the printer does not power up or does not initialize or the printer initializes but the motors do not run properly go to the later topic Verifying power supply operation on page 6 4 2 Observe that the Ready message is displayed on the front panel If it does not go to the later topic Verifying power supply operation on page 6 4 3 Verify that the image processor s health LED is flashing If it is not replace the image processor board 4 Turn off the printer
140. ic applications Using the Error Handler utility 3 8 If the Macintosh does not print to the printer reset the printer and then load the error handling utility into the printer s memory using the menu item Printer Defaults PS Error Handler Alternatively reset the printer and then download one of the Tek Error Handler utility files to the printer or enable the error handler from the front panel 1 Place the printer s Macintosh Printer Utilities diskette in the disk drive 2 Select the Phaser 600 printer in the Chooser 3 Locate the Tek Error Handler file in the folder of utilities files 4 Double click the LaserWriter utility 5 From the Utilities menu select Download PostScript file Select the file Tek Error Handler and download it to the printer This loads the error handling utility into the printer s memory where it remains until the printer is turned off Send a file to the printer as explained in the previous procedure If an error occurs the printer will print a page listing the error Phaser 600 Color Printer Verifying the Printer and Host Connections 3 Verifying printing from a workstation Verifying and printing using the TCP IP protocols The Phaser 600 accepts files from networked UNIX and VMS workstations using TCP IP communications The printer supports BSD UNIX 4 3 AT amp T s UNIX System V with BSD 4 3 Ipr extensions and DEC VMS with Tektronix PhaserSym software The Phaser 600 conforms to Ethern
141. ight cover Ensure the printhead is in its home position With a tension gauge with a wide area tip to not damage the belt press down on the center of the top half of the X axis belt until it contacts the lower half of the X axis belt To adjust the belt tension rotate the tension screws on the right X axis pulley Rotate the screws ant the same time to keep the belt centered on the pulley Once the belt tension is correct manually push the printhead to the left end of the printhead rails Observe the X axis belt as it rotates over its right and left pulleys check to see that it stays centered on the pulleys Apply threadlock glue to the tension screws to secure them in place Tension Printhead gauge 2 ae X axis belt At 1 kg 2 2 Ibs the top belt should contact the bottom belt WR 2 N a Adjust tension screws at the same time to center belt on pulley EEEN Figure 9 3 Setting X axis belt tension Service Manual 9 5 9 Checks and Adjustments Fuser belt tension 1 Turn off the printer 2 Open the fuser Remove the right cover 3 Mover the fuser shuttle to the end of its travel 4 With a tension gauge with a wide area tip to not damage the belt press down on the center of the top half of the fuser belt until it contacts the fuser rail 5 To adjust the belt tension rotate the tension screws on the right fuser pulley Rotate the screws ant the same time to keep the belt centered on the pulley
142. igure 1 2 Internal features of the Phaser 220 and 200 print engines Service Manual 1 1 3 1 General Information Transfer roll Transfer roll core sensor low sensor _ right DIP Switch 1 witc Thermal head position DIP Switch 2 sensors 2 mounted on top cover Drum home position sensor TEST button a p Transfer roll core sensor Paper pass left sensor 2 Tray Transfer roll mark sensor sensors 3 Top cover open sensor Paper clamp NS Paper exit sensor sensor Front cover open sensor NIN 72 Paper empty Paper pass lt sensor sensor 1 Aligning roller solenoid Paper pick solenoid 8699 03B Figure 1 3 Sensors and switches on the Phaser 220 and 200 print engines 1 4 Phaser 200 and 220 Color Printers General Information 1 Combination sensors and their meanings Combinations of sensors are used by the Phaser 220 and 200 print engines to determine the type of transfer roll and the type of media tray installed in the printers Transfer roll type sensing The combinations of the two transfer roll core sensors tell the print engine what type of transfer roll is installed The length of the cores long or short actuate the switches Long cores close the switches turning them on Table 1 1 Transfer roll core sensor combinations Left transfer roll Right transfer roll Transfer roll type core sensor core sensor Clo
143. ilable only on the printer s CD ROM If you already have the driver installed and you are only adding a printer such as the Phaser 600 printer open the Control Panel double click the Adobe driver icon then continue with Step 7 Insert the printer s CD ROM into your CD ROM drive Click the Start icon in the taskbar on your screen In the menu that appears click Run In the Run window type in the drive the CD ROM is in followed by the ADOBEPS4 directory and the file name SETUP EXE and click OK For example C ADOBEPS4 SETUP When the AdobePS4 PostScript Printer Driver Setup dialog box appears click the Read button if you wish to see a text file with driver instructions Click Next to continue or Exit to quit In the Install Setup Program dialog box decide if you want to copy the Adobe driver setup program to your hard disk then click Next If you selected Yes continue with the on screen instructions In the Printer Type dialog box select your printer s connection m Select Local Printer if your printer is connected directly to your computer then click Next m Select Network Printer if you are accessing your printer through a network Click Browse to search the network and select a printer queue Then click Next Phaser 600 Color Printer f Note 10 11 Note Installing the Printer and Drivers In the Install PostScript Printer from PPD dialog box select the directory and drive for the printer
144. ing NVRAM contents You can use the PC diagnostic s NVRAM Test menu to select a test item that lets you view and change the contents of NVRAM 9 34 lt File Edit Setup Eject SoftWindows Tests un ext top HY Ram Menu RANGE 1 Copy Count 2 Cyan ink count 3 Magenta ink count 4 Yellow ink count 3 Black ink count 6 Purge Count T Wipe Count 8 Head Code Cunused 0 255 9 Altitude Index 1 10 Convergence Std 1 100 11 Enh 1 106 12 Head Temp Std 6 13 Enh 6 14 Drum Step Adj 999 15 Fuser Hot fd j 29 40 16 Fuser Cold Adj 40 245 17 Head Clean Pos Adj z 250 16 Ink Load Pos Adj 250 19 Last Failure Code 20 Reset All Engine NU Ram 21 Sele Restore to the way they ile iew VALUE 331 54 99 29 52 47 pt ions elp CHANGED TO 1 Ink Feeder Removed were from VALUE column ct Item to change to exit 0 Figure 9 20 Viewing NVRAM contents Phaser 600 Color Printer Appendix Field Replaceable Units List This appendix provides a list of field replaceable units for the Phaser 600 Color Printer Changes to Tektronix products are made to accommodate improved components as they become available It is important when ordering parts to include the following information Component s part number m Product type or model number m Serial number of the printer Serial numbering Pa
145. inserted a tab on each end of the connector slips into a hole on each end of the SIMM A pawl on each end of the connector latches around each end of the SIMM to lock it in place Extended features SIMM 9482 118 Figure 8 52 Removing the Extended Feature SIMM 5 Reinstall the RAM SIMM s 6 Reinstall the image processor board into the printer l Reconnect the host interface cables Turn on the printer and print the startup page it indicates the feature set of the Extended Features SIMM in the printer 8 66 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 PostScript code ROM SIMM 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity Remove the image processor board as detailed in the previous procedure Image processor board on page 8 63 Remove the RAM SIMMS and Extended Features SIMM if installed by spreading apart the pawls securing each end of the SIMMs in their connectors This makes room to remove the PostScript ROM SIMM Remove the currently installed code ROM SIMM by spreading apart the pawls securing each end of the SIMM in its connector Remove the SIMM Insert the a replacement code ROM SIMM in connector FIRMWARE a and tilt the module up until it locks in place b When properly inserted a tab on each end of the connector slips into a hole on each end of the ROM SIMM A pawl on each end of the connector latches around ea
146. intenance station filter which protects the air pump to see if it is clogged with ink If it is clogged you must replace it along with the maintenance station and tubing You can pinch the air hoses to feel if they are clogged with ink 9 Check the connector connecting the printhead to the carriage board If you suspect an electrical connection problem clean the connector contacts and re seat the connector Service Manual 6 17 6 Troubleshooting 10 11 12 13 An electrical failure in the umbilical cable between the carriage board and the print engine control board can cause a single jet to consistently fail As explained in the Chapter 6 topic PC based diagnostics on page 6 26 select the menu item Head amp Ink Load Fire Ink Jets to run series of low and high purges on the affected jets Run alow purge for 30 seconds and then quickly run a high purge for 30 seconds Repeat this sequence for 2 to 3 minutes Increase the printhead voltages to their maximum as explained in Chapter 9 Adjusting for an aged printhead on page 9 31 and repeat Step 11 and then make a test print to see if the jet is cleared If the problem persists replace the printhead SCSI hard drive failure 1 2 Check the wiring harnesses leading to the SCSI drive Ensure the SCSI address jumper set on the SCSI drive is set is set to 4 The SCSI address of the internal hard drive is printed on the printer s config
147. inter Utility diskette 2 Copy the file TEKEHAND PS to the PC s hard disk or use the file from the diskette 3 Use the DOS COPY command to send the file to the printer For example COPY tekehand ps LPT1 If necessary substitute the appropriate port for LPT1 This loads the error handling utility into the printer s memory where it remains until the printer is turned off Send a file to the printer as explained in the previous procedure If an error occurs the printer will print a page listing the error 3 4 Phaser 600 Color Printer Front panel Verifying the Printer and Host Connections 3 These front panel features are found on the printer m A two line 24 character LCD Four push buttons m Two LEDs LCD The LCD serves two purposes displaying current image processor and print engine status information and displaying an interactive menu Status information includes image processor status such as Ready Receiving Data and Printing Print engine status includes messages such as Load Media Clear Internal Jam and Ink Loader Low The interactive menu can only be entered while the printer is idle and ready The interactive menu has two modes review and modify Customers can review and modify certain NVRAM I O ports and peripheral parameters Using the front panel to review and change parameters is discussed in Chapter 9 Checks and Adjustments Buttons Button 1 the left most button is an Exit key used to cance
148. inter using the power switch and installing the printhead restraint shipping block before moving or shipping the printer Failure to properly lock the printhead can result in serious damage to the printer m Show where this is explained in the user manual m Allow the inks in the printhead to solidify about 15 minutes before moving or tilting the printer m Demonstrate how to empty the waste bin 4 4 Phaser 600 Color Printer Key Operator Training 4 Warranty information Review the warranty information with customers to ensure that they are aware of the printer s warranty and the duration of its coverage Supplies ordering The printer is shipped with the latest version of the supplies information sheet it lists all the available supplies for the printer as well as printer accessories such as software and printer stands that customers may be interested in Additionally some supplies are listed in the user manual United States Customers can call toll free at 1 800 835 6100 ask for the Color Printing Supplies Order Desk to place a supplies order Open Monday through Friday 6 00 am to 5 00 pm PST Shipments are made within 24 hours Outside the United States Contact your nearest Tektronix dealer lf you need help Customer Support Hotline Service support If customers encounter problems while using their printer that cannot be resolved using the user manual they can call Tektronix Customer Support Hotline f
149. interpreter gt Serial port Data byte encoding for communication yes ASCII Binary Raw TBCP encoding Serial port Baud rate yes 9600 38400 printer dependent speed 19200 9600 4800 2400 Serial port Hardware or software flagging yes XonXoff DTR DTR low Etx Ack flagging Robust Xon Xoff Xon Xoff2 Serial port Determines if parity checking is done yes false true check parity Serial port Parity check used between the printer yes None Space Even Odd Mark parity and the host Serial port data Bits used to encode a data byte yes 8 7 bits Serial port stop Number of stop bits yes 1 2 bits EtherTalk Port Indicates the type of interpreter in use yes PostScript Level 2 Disabled lt interpreter gt interpreter at the port EtherTalk Indicates the type of printer installed at LaserWriter Any string of 32 character or printer type the port less EtherTalk zone Name assigned by the network yes Any string of 32 characters or administrator for the zone the printer is less assigned to EtherTalk The EtherTalk protocol address yes 0 Integer 1 through 65535 network assigned at boot time for routing EtherTalk node Indicates the EtherTalk address of a yes 0 Integer 1 through 65535 printer on a network Service Manual 2 27 2 Installing the Printer and Drivers Table 2 1 Configuration page settings cont d Parameter Description Saved Default Limits or alternate choices in NVRAM TokenTalk In
150. ion Chapter General Information This service manual contains information useful to verify operation troubleshoot repair adjust and maintain Tektronix Phaser 200i 200e 220i and 220e Color Printers The first half of this manual familiarizes you with the printers and provides information on installing and verifying the printers and training printer users as a part of the Option S0 printer installation procedure The latter half of the manual includes troubleshooting guides adjustment procedures assembly disassembly procedures and an FRU list To ensure complete understanding of the product we recommend participation in Phaser 200 and 220 service training if available 8699 01 Figure 1 1 The Phaser 220 series printer shown with the Lower Tray Assembly Service Manual 1 1 1 General Information Phaser 200i and 2201 Phaser 200i is an Adobe PostScript Level 2 two page per minute color thermal wax transfer printer Besides PostScript it also supports the Hewlett Packard Graphics Language HP GL printer language Phaser 2001 prints at an addressability of 300 dots per inch The printer features a single paper tray with an optional lower tray assembly which gives the printer a dual tray capability The Lower Tray Assembly is sometimes referred to as the second feeder The printer prints images on A and A4 size paper and transparency film with 5mm 0 2 in margins Phaser 200i s image processor sometimes ca
151. ions Removes air bubbles from within the printhead after power up Removes ink and dust particles from the printhead s faceplate Maintains meniscus control by preserving the anti wetting properties of the printhead s faceplate it keeps ink droplets from forming around the nozzles which causes dot placement errors Collects waste ink from maintenance cycles purge and jetting To accomplish these tasks the maintenance station uses the following components to carry out its tasks Air pump vacuum on inlet side and air knife pressure on the output side Purge chamber When pressed against the printhead s faceplate and a vacuum is applied it causes ink to be drawn through the printhead to clear air bubbles or remove clogged jets Cam pin It controls the air valve open or closed and movement of the maintenance station against or away from the printhead Air valve It allows or removes vacuum from the purge chamber Air knife Using a stream of air the bulk of the ink on the faceplate is moved to the drip plate Drip plate It directs hot liquid ink from the maintenance station or printhead to the waste drawer Waste bin It collects waste ink for the user to dispose Wiper not shown The wiper removes the remaining ink or debris dirt or dust from the faceplate The wiper is used to remove remaining ink or debris left on the faceplate from an air knife operation More importantly it preserves the anti wetti
152. ions Out synchronous Y axis Possible causes The movement of the Y motor is impeded Check or replace the motor and its wiring harnesses Replace the engine control board Check that the paper clamp is not jammed keeping the drum from rotating 32 In position time out X axis The movement of the X motor is impeded The motor failed to be in the expected position Check or replace the motor and its wiring harnesses Replace the engine control board 33 In position time out fuser The movement of the fuser motor is impeded The motor failed to be in the expected position Check or replace the motor and its wiring harnesses Replace the engine control board 34 In position time out Y axis The movement of the Y motor is impeded The Y axis motor or clamp failed to be in the expected position Check the paper clamp sensors Check or replace the motor and its wiring harnesses Replace the engine control board Check that the paper clamp is not jammed keeping the drum from rotating 35 Encoder failed X axis Readings are not being received from the motor Ensure the printhead shipping restraint has been removed Check or replace the motor and its wiring harnesses Replace the left junction board Replace the engine control board 36 Encoder failed fuser Readings are not being received from the motor Check or replace the motor and its wiring harnesses Replace the left junction board Replace t
153. is properly aligned and parallel to the X axis rails then the sets of vertical lines for each sample convergence setting should be identical If they are not then the center line of each set will drift as you examine the left most patters to the right most patterns Under ordinary circumstances the alignment patterns 40 should show the best convergence If the center bar is to the left of the top and bottom bar then the printhead is fast If the center bar is to the right of the top and bottom bar then the printhead is slow The final value should be between 50 to 30 If it is outside this range recheck the printhead to media spacing The printed alignment patterns shift in 1 4 pixel increments If the Standard Convergence values must be changed scroll to the Standard Convergence menu Press the Menu button The currently set convergence value is displayed forexample Convergence 40 Use the arrow keys to set the displayed value to the desired value Press Select to saves the displayed value If the Enhanced Convergence value must be changed scroll to the Enhanced Convergence menu Press the Menu button The currently set convergence value is displayed for example Convergence 30 Use the arrow keys to set the displayed value to the desired value Press Select to saves the displayed value Scroll back to Convergence Pattern menu and print another test print to check the adjustment If the alignment does not rem
154. is the only opportunity to assign this name and it cannot be changed The first 8 characters except spaces will display in all printer selection menus so the printer will be listed as LPT2PRIN 6 Scroll through the printer drivers listed to locate the proper Tektronix printer driver name If it is listed select it otherwise point the cursor to any other driver listed and click the right mouse button Click Install from the menu options Phaser 600 Color Printer 10 Installing the Printer and Drivers 2 In the Install New Printer Driver dialog box type B and insert the Printer Diskette 1 in drive B Click on Refresh The system searches the diskette for driver groups and prompts you to stop the search or continue When the PostScript driver PSCRPT DRV appears stop the search At this point a list of possible PostScript printers are displayed for your selection Using the scroll bars move down through the alphabetical listing until you find the selection PSCRIPT Tektronix Phaser 340 Click on the correct printer name and then click on Install The system will install your printer driver Click OK Close the Install New Printer Driver dialog box Before leaving the Create a Printer dialog box adjust the printer port time out setting Double click on the port you have selected in this example LPT2 Change the time out to 180 seconds Then click OK To create the new printer object on the desktop click on Create A new p
155. l 8 9 8 Field Replaceable Unit Disassembly Assembly Y axis drum motor and belts Tools required a 1 POSIDRIV screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as explained in the earlier procedure Left cover on page 8 3 3 Remove the fuser motor as described in the earlier procedure Fuser motor on page 8 6 4 Disconnect the wiring harness 5 At the left end of the printer remove the four screws securing the Y axis motor bracket to the printer frame Remove the motor and bracket Screws Disconnect wiring harness Y axis motor 9482 32 Figure 8 9 Removing the Y axis drum motor 8 10 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Y axis motor belt and Y axis drum drive belt 6 Loosen the Y axis drum drive belt tensioner l Remove the outer drum bearing on the left end of the drum shaft The bearing is held in place by two screws 8 Remove the screws securing the outer plate of the left drum frame The screws secure the outer plate to the six frame standoffs Remove the plate 9 Remove the E ring securing the Y axis motor pulley to its shaft Slide the Y axis motor belt off of the Y axis drive gear Slide the Y axis motor pulley and the Y axis drive belt off the pulley shaft Y axis drive Loosen Left outer belt tensioner Outer plate lt Y axis motor Y axi
156. l or escape from an operation while in the interactive menu The functions of buttons 2 3 and 4 are defined by the particular menu or function being displayed on the LCD The bottom row of the LCD labels the current function of each button In addition pressing the buttons as you turn on the printer enables certain diagnostic modes m Pressing and holding Button 1 as you turn on the printer skips power up diagnostics m Pressing and holding Button 2 as you turn on the printer executes extended diagnostics The Chapter 9 topic Resetting NVRAM on page 9 34 explains how to use the front panel buttons to reset the NVRAM to its factory default values O 0O 0O O wa Figure 3 1 Printer front panel Service Manual 3 5 3 Verifying the Printer and Host Connections Verifying printing from a Macintosh Selecting the printer via the Chooser 3 6 This procedure applies to both operating system version 6 0 7 and higher and system 7 0 and higher Note You have now verified that the printer is on the network and is communicating If the Mac is served by an Ethernet network or by both a Local Talk and Ethernet network ensure that the Mac s proper network port is enabled Click and pull down on the Apple menu in the upper left corner of the screen and select the item Control Panels Click on the control panel item Network From its dialog box select the appropriate network port Turn on the printer and the Macinto
157. le DB25 pin plug to Centronics 1284C 012 1468 00 m Serial 9 pin to 9 pin 3 m 10 ft null modem 012 1379 00 m Serial 9 pin to 25 pin 3 m 10 ft null modem 012 1380 00 For AppleTalk installations customers must provide the appropriate network adapter to the printer s 9 pin circular LocalTalk connector Customers can obtain an adapter from their dealer For Ethernet networks customers must provide the appropriate network cables to connect to the printer s ThinNet or Twisted Pair connector Service Manual 2 3 2 Installing the Printer and Drivers 2 4 The printer requires the following environmental conditions m Temperature 15 to 32 C 59 to 90 F Humidity 10 to 80 relative humidity non condensing m Power 110 VAC or 220 VAC The printer requires about 4 5 amps of current at full load in 110 VAC mode 2 5 A at 220 VAC mode m Clearances A space measuring 183 cm wide by 92 cm deep by 183 cm high 72 ins wide by 36 ins deep by 72 ins high The space in front of the printer accounts for enough clearance to install the paper tray The extra height is open the top cover A space measuring about 6 meters 18 feet long by 2 meters 7 feet wide must be available to unpack the printer m Weight support 135 kgs 300 lbs Driver software must be installed on the host computer to use the printer s fullest potential A host computer must meet the following conditions Mac Mac Il Performa Centris Quadra
158. lectricity Allow the maintenance station to cool this takes about 10 minutes 2 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 Warning The printhead maintenance station and drip plate may still be hot To avoid injury allow them to cool before touching them 3 Move the printhead to the left away from the printhead s home position 4 Disconnect the air hoses from the air pump Service Manual 8 19 8 Field Replaceable Unit Disassembly Assembly 5 Disconnect the maintenance station wiring harness from the interconnect board on the side of the printer frame Disconnect Disconnect air hoses 9842 39 Air pump Figure 8 16 Disconnecting the maintenance station 8 20 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 6 Remove the retainer holding the maintenance station s left pivot pin Unpin the left and right ends of the maintenance station Release the maintenance station guide pin from the maintenance station cam gear Remove the maintenance station pull out the air hoses and wiring harness with it Caution Do not nick or gouge the wiper or the vacuum chamber seal Retainer Maintenance 9482 40 Reverse these steps to reinstall the maintenance station If necessary adjust the maintenance station bracket to align the maintenance station parallel to the face of the printhead Refer to the Chapter 9 topic Maintenance station ali
159. ling or connections 6 42 Phaser 600 Color Printer Chapter Cleaning and Maintenance Cleaning hints m Power can remain ON while cleaning m Use isopropyl alcohol that is at least 90 pure 99 yields the best results m Cleaning Kit 016 1400 00 includes the following items a Cleaning tool Foam cleaning swabs Lint free cleaning cloth Empty bottle for isopropyl alcohol You can separately order a pack of 10 pre soaked alcohol cloths 006 7824 00 Quick cleaning As a general rule you will get the best results from your printer if you perform these quick cleaning procedures once a week or as indicated in these instructions according to how much media you have used Feed rollers and paper guides Clean the drum feed rollers and paper guides after you have used approximately 80 large size prints such as ANSI E Arch E ISO AO or JIS B1 1 Open the top cover 2 Moisten a lint free cloth with 90 pure isopropyl alcohol or use a pre soaked alcohol cloth Service Manual 7 1 l Cleaning and Maintenance 3 Wipe each of the feed rollers Using your hand rotate each roller to clean its entire surface D Y y XE 4 Wipe each of the paper guides 5 Close the top cover Drum Clean the drum after you have used approximately 80 to 100 large size prints such as ANSI E Arch E ISO AO or JIS B1 1 Using a large lint free cloth soaked with isopropyl alcohol or a pre so
160. ll be used but large images may not print special imaging features may not work and throughput may be reduced 2 24 Phaser 600 Color Printer Configuration page To provide further diagnostic information the printer can print a configuration page The configuration page lists the values that the printer stores in its NVRAM as well as those of an installed network card s NVRAM These values can be informative when troubleshooting the printer particularly networked operations To print a configuration page while the printer is powered up and idle scroll through the front panel menu and select Configuration Page from the Help pages menu Refer to the Section 9 topic Printing the configuration page on page 9 4 Installing the Printer and Drivers 2 The configuration page gives the following information E General information about the printer such as print count the assigned name Ethernet address the authorization code if loaded timeouts number of fonts and total memory m Color settings such as Vivid Color m Serial port settings if installed Parallel port settings m LocalTalk port settings if installed m EtherTalk settings if installed TCP IP settings if installed m Novell NetWare settings if installed Table 2 1 Configuration page settings Parameter Description Saved Default Limits or alternate choices in NVRAM Printer name The current name of the printer as yes Pha
161. lled the controller board is powered by a 24 MHz RISC processor and features integral EtherTalk The EtherTalk port supports 10Base5 10Base2 and 10BaseT external line units Also standard are 6 Mbytes of RAM expandable to 14 Mbytes 39 standard fonts and support for an external SCSI disk for additional font storage For host image input the controller also features a standard parallel port an RS 232 serial port and a LocalTalk port The Phaser 220i has all the same features of the 200i but also includes support for Novell NetWare and TCP IP networks with the Ethernet card installed as well as the PCL language which requires full memory installed In addition the Phaser 220 supports a high resolution 300 x 600 dots per inch printing mode Phaser 200e and 220e The Phaser 200e uses the same print engine as the Phaser 200i and produces the same high quality 300 dots per inch prints It also supports Adobe PostScript Level 2 and HP GL The Phaser 220e also supports the PCL language Phaser 200e comes standard with one paper tray the lower tray assembly is optional Both the Phaser 200e and Phaser 220e s image processor features a 16 MHz RISC processor and 4 Mbytes of RAM expandable to 8 Mbytes Each provides 17 standard printer fonts which can be expanded to 39 fonts Unlike the Phaser 200e the Phaser 220e supports a high resolution 300 x 600 dots per inch printing mode Neither the Phaser 200e nor the Phaser 220e supports TCP IP or
162. lures Detected Ink Near End Fuser Current Ink Drop Sensor X Motor Current Cyan Origin Drum Current Magenta Origin Yellow Origin Black Origin Press Esc to Quit Figure 6 10 Sensor Test summary 6 34 Phaser 600 Color Printer Troubleshooting 6 The Servo Motor Tests let you know if a motor motion occurred within its expected time frame The test reports if the motor passed or failed Q File Edit Setup Eject SoTtWindows pt ions elp Head move to ink load Head move to home PASSED Head Travel Test Head is at home position Figure 6 11 Test result of a Servo Motor Test The Heater and Ink Levels Tests let you select start and observe the operation of the printers heaters and determine if they are operational The test displays the real time temperature of active heaters A graphic illustrates if the heater temperatures are within tolerance File Edit Setup Eject SoTtWindows LEVELS DISPLAY Printer State READY at NORMAL Temp Temperature Readings igh Res Head HOT Magenta HOT Yellow HOT Black COLD See TS 45HSupply Fail Ok supply Shutdown OK 41 Fuser Heater on off Head Over Temp OK Purge Heater on off Drip Heater on off Select Number 0 or Esc to Quit ance Printer State Figure 6 12 The Heater and Ink Levels Test Service Manual 6 35 6 Troubleshooting Saving and restoring test selections The current test selection may be saved to a file and la
163. maintenance station and drip plate may still be hot To avoid injury allow them to cool before touching them 3 Move the printhead to the left away from the printhead s home position 4 To create more working room you can remove the maintenance station as described in the previous procedure 5 Disconnect the drip plate wiring harness from the interconnect board on the side of the printer frame 6 Carefully remove the C clips close to the drip plate securing the drip plate rods Service Manual 8 23 8 Field Replaceable Unit Disassembly Assembly Push the drip plate slightly forward and then to the right to remove the drip plate and its rods and the spacer Drip plate C clips 9482 42 Figure 8 19 Removing the drip plate Reverse these steps to install the drip plate For reassembly note the spacer slides over the lower rod 8 24 Phaser 600 Color Printer Air pump Field Replaceable Unit Disassembly Assembly 8 Tools required a 1 POSIDRIV screwdriver m Diagonal cutters 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 3 Disconnect the air hoses leading to the air pump 4 Disconnect the power connectors from the terminals on the right side of the air pump 5 With diagonal cutters snip the tops off the air pump mounting posts Remove the pump
164. memory consideration 1 3 moving the printer 7 17 N network PhaserShare connections 2 21 ports 2 19 networking PhaserShare 2 19 no image on print 6 14 Novell NetWare 1 2 2 19 Novell NetWare verification 3 3 null modem cable 2 52 NVRAM viewing NVRAM contents 9 34 resetting 9 34 O Ordering supplies 4 5 OS 2 connection verification 3 2 OS 2 Version 2 0 loading drivers 2 50 P packing material removing 2 7 repacking 7 19 paper loading 2 15 paper edges are rippled or wrinkled 6 11 paper weight allowed 6 8 paper weight allowable 1 13 paper pick errors troubleshooting 6 8 parallel port 2 19 cables 2 20 connector 2 20 PC installing printer software 2 33 using the Error Handler utility 3 4 PC based diagnostic requirements 6 26 PC based diagnostics 6 26 phase change inks 5 4 phase change inks solid inks 1 3 Phaser 600 LaserWriter 7 1 2 based printer driver see Macintosh printer driver Phaser 600 description 1 2 Phaser Copystation 2 19 PhaserLink 4 6 PhaserShare cards 2 19 connections 2 21 networking 2 19 physical dimensions 1 12 ports 2 19 ports printer Ethernet 2 21 parallel 2 20 power indicator 2 23 power problems 6 39 power supply verifying 6 4 power supply verifying operation 6 4 power connecting 2 22 power up 2 23 power up sequence 6 1 pre installation interview 2 1 print engine error codes 6 19 print modes description 5 5 print quality 4 4 print quality problems troubleshooting 6 11 printc
165. move the back tension blade as explained in the previous procedure Back tension blade on page 8 30 Remove the Y axis motor as explained in the earlier procedure Y axis drum motor and belts on page 8 10 The Y axis belts will be removed in following steps Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 15 Remove the left outer drum bearing on the left end of the drum shaft The bearing is held in place by two screws 16 Remove the screws securing the outer plate of the left drum frame The screws secure the outer plate to the six frame standoffs Remove the plate 17 Loosen the Y motor drive belt tensioner 18 Remove the E ring securing the Y axis motor pulley to its shaft Slide the Y axis belt off the Y axis drive gear Slide the Y axis motor pulley and belts off the pulley shaft Loosen tensioner Y axis drive belt Outer bearing Left outer Y axis motor Y axis motor plate belt pulley 9482 49 Figure 8 26 Removing the drum s left outer plate outer bearing and Y axis motor pulley 19 Disconnect the wiring harness leading to the drum There are two wiring harnesses at each end Service Manual 8 33 8 Field Replaceable Unit Disassembly Assembly 8 34 20 21 22 23 24 20 Remove the two screws securing the inner left bearing to the printer frame Remove the three screws securing the left roll holder to the printer frame Remove the h
166. n full contact with the printhead faceplate during the purge cycle Inspect the air hoses 3 Following a clean head cycle move the printhead to the far left end of the rails viewed from the front so you can inspect the printhead faceplate It should be clean with no ink droplets adhering to it If not the wiper element may need to be cleaned or replaced or the faceplate is damaged requiring the printhead to be replaced 4 The air hose leading to the top of the maintenance station should be routed so that it does not pinch or bind with the sheet metal bracket Refer to the Chapter 8 topic Maintenance station 5 Ensure the air pump runs during the cycle if it doesn t check its 40 VDC drive voltage Replace the air pump if the voltage is correct Under a running load the 40 VDC supply measures about 24 volts 6 As explained in Chapter 9 Vacuum check on page 9 32 measure the air pump s vacuum to ensure that it is correct 7 You should hear a hiss vacuum break just before the maintenance station pulls away from the printhead face If the hiss is absent check to see if the printhead is improperly positioned due to an X axis movement problem Also ensure that the maintenance station gasket is in good shape Check that the maintenance station cam pin is inserted into the groove of the head maintenance cam gear so the gear movement pushes the maintenance station against the printhead faceplate 8 Also inspect the ma
167. n seconds 0 means unlimited amount of time Auto Continue Amount of time the image processor yes 15 minutes Any value from 0 to 65535 time out waits for a Page Size Policy 2 or Print denoted in seconds 0 Preview request means unlimited amount of time RAM memory Total amount of RAM on the image no 8 MBytes 24 or 40 Mbytes processor board Print Quality Indicates the selected print quality yes Standard Enhanced mode mode Color Indicates the type of color adjustments yes None User defined Vivid Color Correction used to simulate different color uses Simulate Display SWOP Specification for Web Offset Publication Press Euroscale Press Commercial Press SNAP Specification for Non heat Advertising Print Newsprint Monochrome Raw RGB Colors Raw CMYK Colors Parallel port Indicates the type of interpreters inuse yes PostScript Level 2 Not installed Disabled interpreter at the port lt interpreter gt Parallel port Indicates the type of data encoding the yes Binary ASCII Raw TBCP Encoding parallel port is expecting Parallel port The device used for standard output yes None Serial Parallel LocalTalk back channel and standard error EtherTalk Token Talk PhaserShare Indicates the type of PhaserShare card Hardware Ethernet Card TokenRing installed in the printer dependent card Serial LocalTalk card Ethernet A unique address provided for each yes Hardware In the format address printer dependent XX XXIXXIXXIXXIXX Token Ring A uniqu
168. nd System Software 7 5 or later use the Phaser 600 GX driver to print to your Phaser 600 printer m The Phaser 600 GX driver works with QuickDraw GX and non QuickDraw GX applications E QuickDraw GX does not work with non QuickDraw GX printer drivers If you want to print from non QuickDraw GX applications with a driver such as the LaserWriter 8 x you must first disable QuickDraw GX Note Refer to the on line manual on the printer s CD ROM for details on using the Phaser 600 GX driver 1 Install the printer s software as described on Using the Macintosh Installer on page 2 44 Select Easy Install to automatically install all of the necessary software or select Phaser 600 GX Driver in the Custom Install window 2 Select Chooser from the Apple menu Phaser 600 Color Printer Installing the Printer and Drivers 2 3 Click the Phaser 600 GX printer driver icon on the left side of the Chooser A list appears with the printers available on your network If the printer driver icon does not appear Restart your Macintosh and repeat the printer driver installation procedure also check the cable connections on your computer and printer 4 Click on the Zone your printer is in See your network administrator if you have questions 5 Inthe Connect via field s pop up menu select your printer s communication method a The AppleTalk option is the standard network connection m The Servers option is used to select a sha
169. ndensing Altitude Operating 0 to 4570 m 15 000 ft at 25 C Non operating O to 15200 m 50 000 ft Vibration shock Non Operating 0 75g 25 minutes in three mutually perpendicular axes no vibration resonant frequencies below 25 Hz Non operating shock Operating shock 30 g half sine 11 msec The printer may have any corner raised and dropped 2 inches while no printing is in progress without subsequent impairment of operation Acoustic Noise operating Average sound level LEQ is less than 50 dbA Peak noise is 55 dbA Service Manual 1 17 1 General Information Regulatory specifications Both the Phaser 220 and Phaser 200 printers are recognized components in conformance with the following regulatory standards 1 18 The packaged product meets National Safe Transit Committee Test Procedures UL 1950 Information Processing amp Business Equipment CSA C22 2 No 950 Safety of Information Technology Equipment Including electrical Business Equipment IEC 950 1991 Second Edition EN60950 Information Processing amp Business Equipment EC EN60950 Safety of Information Technology Equipment including Electrical Business Equipment EC EN55022 Limits and methods of measurement of radio interference characteristics of Information Technology Equipment Vfg 243 Radio Interference suppression of Radio Frequency Equipment for Industrial Scientific Medical ISM and similar purposes and Equipment
170. ne control board 53 Overload failure fusers Check or replace the motor Replace the engine control board 54 Overload failure Y axis Check or replace the motor Replace the engine control board 55 Fuser heater 1 time out The right side of the fuser is not reaching its expected temperature Check its wiring Replace the fuser Replace the engine control board 56 Fuser heater 2 time out The left side of the fuser is not reaching its expected temperature Check its wiring Replace the fuser Replace the engine control board 57 Fuser heater 1 A D failure Failure of the A D circuits Replace the engine control board 58 Fuser heater 1 A D failure Failure of the A D circuits Replace the engine control board 59 unused 60 NVRAM checksum error Replace the engine control board 99 SCSI Hard Drive Failure 6 22 Phaser 600 Color Printer Check the hard drive connections Replace the hard drive Troubleshooting 6 Table 6 3 Engine error codes reported to the front panel cont d Code Descriptions 100 Dot Clock Check Failure Possible causes The print engine did not successfully complete a scan of the dot clock encoder strip Ensure the Strip is clean and properly in place and the sensor under the carriage board is in position to read the strip Check the X axis motor for proper operation Check or replace the carriage board Replace the engine
171. necessary contact a licensed electrician to install a properly grounded outlet Symbols as marked on product DANGER high voltage S Protective ground earth terminal Use caution Refer to the manual s for information A WARNING If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused Service safety summary For qualified service personnel only Refer also to the preceding Users Safety Summary Do not service alone Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present Use care when servicing with power on Dangerous voltages may exist at several points in this product To avoid personal injury do not touch exposed connections and components while power is on Disconnect power before removing the power supply shield soldering or replacing components Do not wear jewelry Remove jewelry prior to servicing Rings necklaces and other metallic objects could come into contact with dangerous voltages and currents Power source This product is intended to operate from a power source that will not apply more than 250 volts rms between the supply conductors or between either supply conductor and ground A protective ground connection by way of the grounding conductor in the power cord is essential for safe operat
172. ng properties of the printhead s faceplate by keeping ink droplets from forming around the nozzles which will cause dot placement errors The wiper works much like a windshield wiper on a car Since paper dust or other debris can build up on the wiper element it requires cleaning periodically Service Manual 5 7 5 Theory of Operation Note When servicing a printer it s recommended that you replace and clean the wiper Be careful not to scratch it when you install it Cam pin lt _ er i te gt Filter Air valve f Air knife A Faceplate Purge Printhead chamber Peizo crystal Jet stack Drip plate Vacuum amp air pump Waste bin 8818 38 Figure 5 5 The maintenance station Maintenance station cam A special cam on the end of the drum has two tracks used to control the locking of the waste bin and positioning of the maintenance station The left side raised track is used to control the waste bin lock When the drum is rotated counterclockwise more than one revolution the waste bin lever is forced out of the center of the track which lifts the lever and unlocks the waste bin Rotating the drum clockwise locks the waste bin drawer The right side track is used by the maintenance station s cam pin to position the maintenance station against or away from the printhead as well as operate the air valve 5 8 Phaser 600 Color Printer Theory of Operation To perform the maintenance cycles
173. ng the ink 1 Open the ink loader cover 2 Insert the black ColorStix ink sticks 8 into the appropriate slots for that color Caution Load only one ink stick at a time in each slot otherwise the ink sticks might jam Note Each color ink stick is uniquely shaped to make ink loading easy 3 Pull back the black ink s slider to release the ink sticks into the printer 4 Repeat steps 2 and 3 for each color 5 Close the ink loader cover 3 2628 15 Figure 2 7 Loading ink Service Manual 2 13 2 Installing the Printer and Drivers Attach the output bin 1 Remove the output bin and its two screws from its packing box 2 With the output bin folded at its joint hook the shorter end over the back rail of the printer 3 Align the screwholes of the longer end of the output bin with the screwholes in the front legs of the printer 4 Insert the screws into the holes and tighten with a 5 mm 7 32 in hex wrench Figure 2 8 Installing the output bin 2 14 Phaser 600 Color Printer Installing the Printer and Drivers Adjust the leveling legs 1 Lock the wheels adjust the four leveling legs under the printer by unscrewing each to the desired height Figure 2 9 Leveling the printer 2 Test that the printer is level in the side to side and front to back axes Installing the paper roll 1 Open the paper cover 2 Lift the paper roll holder out of the printer Notice that each end of the
174. nk loader motor assembly Springs Screws 9842 45 Figure 8 22 Removing the ink loader motor assembly Service Manual 8 27 8 Field Replaceable Unit Disassembly Assembly Reverse these steps to install the ink loader motor assembly and the ink loader Use the alignment jigs to ensure the ink loader motor assembly is installed at the correct angle to the printhead and the left cabinet cover 1 Place the ink loader alignment jig on the left end printhead rails Laying against the alignment jig set the ink loader in its installed position 2 Tighten the screws that secure the ink loader motor assembly in place 3 Remove the alignment jigs 4 Manually slide the printhead under the ink loader to endure it passes under the ink loader with interference Ink loader motor assembly Sk o nose AO ZA p eerk Printhead rails 9482 108 Figure 8 23 Installing the ink loader motor assembly 8 28 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Clamp bail roller assembly Tools required 1 POSIDRIV screwdriver 2mm hex wrench 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Open the top cover 3 Using a hex wrench remove the two thumbscrews one at each end securing the clamp roller in place against the rear of the drum Lift and remove the clamp roller Clamp bail roller assembly Remove two thumbscrews 94
175. ns The following table lists the service mode error codes which are displayed while the printer is in service mode Service mode is explained in Chapter 9 Checks and Adjustments These codes are more specific than the error codes displayed during normal operation see the previous topic Rear panel If an error occurs during normal operation pressing the rear panel TEST button causes the appropriate and more specific service mode error code to be displayed on the front panel The error codes listed below are explained in greater detail in the Chapter 6 topic Print engine error codes and their causes on page 6 19 Table 1 7 Service mode error code summary Front panel LEDs Hex code Error 00000 o gt 00 No error 00000 01 Drum position error 0000 o 02 Thermal head temperature error 0o00x 0 o 04 Top cover open error 000 O0O gt 05 Front cover open error 000 o 06 Strobe error 000 07 Engine control board RAM error 00 00 0 08 Engine control board ROM error 00 0x o OA Interface error with image processor board oo o OD Thermistor failure 00 o OE Thermal head lift error 00 OF Thermal head thermistor failure 0o 000 o gt 10 Transfer roll empty ox 000 x 11 Transfer roll low ox 00 gt 12 Transfer roll jam ox 00 o 18 Transfer roll feed timer error 0000 0 20 Out of media 0000 21 Tray not installed O0
176. ny 00 49 area code fax number Holland 00 31 area code fax number Italy 00 39 area code fax number Norway 00 47 area code fax number Spain 00 34 area code fax number Sweden 00 46 area code fax number Switzerland 00 41 area code fax number UK just enter customer fax number Other countries 00 xx area code number Key Operator Training 4 Tektronix Color Printer Information Server Unix and VMS workstation utility files included with the printer on a PC diskette let customers set up the printer to select between media trays print quality modes color correction modes and other features If customers don t have the means of transferring these files from the PC diskette they can request files from the Tektronix Color Printer Information Server an automatic file serving program on the Internet that responds to requests for files Send electronic mail requests for files to the following address color_printer_info tek com To receive the list of information available on the server type the following at the Subject prompt send index To examine the full index for any library type send index from library name To request a single file from a directory type send filename from library name To determine file size type send list of filename from library name Service Manual 4 9 Chapter Theory of Operation Overview This chapter covers the theory of operation of each subsystem within the printer m
177. o the bracket Exit sensor N Bracket Lower front cover 9482 64 Figure 8 41 Removing the exit sensor Reverse these steps to install the exit sensor Service Manual 8 53 8 Field Replaceable Unit Disassembly Assembly Circuit boards Tools required a 1 POSIDRIV screwdriver Front panel 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the three screws securing the right roll cover end cap Remove the end cap 3 Remove the four screws securing the right cover in place Lift the cover 4 With the cover raised disconnect the front panel ribbon cable from the front panel on the inside of the right cover 5 Unclip the front panel from the inside of the front panel bezel s Front panel 9482 65 Figure 8 42 Removing the front panel Reverse these steps to reinstall the front panel 8 54 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Power supply 1 Turn off the printer Disconnect the power cord from the back of the printer 2 Remove the output bin 3 Open the card cage by removing the 10 screws securing it to the underside of the printer frame 4 Disconnect the AC wiring harness connecting to the power supply 5 Disconnect the two DC wiring harnesses connecting to the engine control board 6 Remove the six screws securing the power supply to the card cage Remove the power supply
178. o the required value listed on the back of the printhead Use the right high voltage adjustment potentiometer located to the right of the Pin 3 test point Proceed to the next procedure Printhead to media spacing tailpiece adjustment Printhead to media adjustment tailpiece adjustment Note All printhead adjustments must be made while the printhead is warmed up to its operating temperature This adjustment is critical for the best print quality It ensures that the printhead will always be the correct distance from the loaded media during printing no matter the thickness of the media This adjustment must be correct for all other print quality adjustment to be valid 1 Open the top cover and remove the right cover Ensure that the printhead is in its home position 2 Manually rotate the head to media motor to lower the shim to its lowest point inside the head to media assembly on the right end of the back tension blade To ease lowering the shim pull back on the back tension blade moving the blade away from the drum The shim should extend 1 mm below the blade Then back the shim up by rotating the stepper motor 2 steps Service Manual 9 15 9 Checks and Adjustments Caution In Step 3 while prying off the tailpiece cover be careful not to damage the four sensor wires near the lower left corner of the cover 3 Ifin place remove the snap fit tailpiece cover pry the lower snaps free and then hinge up the cover L
179. of bracket and remove i five screws from rear panel Hard disk drive 9482 74 Figure 8 55 Removing the hard drive Reverse these steps to install the hard drive Upon power up the image processor automatically checks and if necessary initializes the internal hard drive Install jumpers on Jumper Pins 1 and 4 to set the drive s SCSI address to 4 The jumpers are located at the edge of the board Service Manual 8 69 Chapter Checks and Adjustments Required tools summary Magnetic tip screwdriver 8 5 in 003 0293 00 m Extension tip 003 1388 00 Phaser 600 printer tool kit 650 3531 00 m Torque limiting screwdriver 003 0827 00 a Drum alignment tool 003 1683 00 m Ink loader alignment jig 003 1684 00 m Lower roller guide alignment jig 003 1682 00 m Serial cable adapter level shifter 174 3493 00 m Mini DIN8 to DB25M serial cable 012 1498 00 PC based diagnostics diskette 063 2778 00 Hex wrench kit 003 1344 00 Grease 006 7997 00 Antistatic mat 006 7056 00 Flat blade screwdriver Magnifying lens such as Micronta Radio Shack Cat 63 851 Alternate cables to run diagnostics from a PC DB9F to DB25M serial cable 012 1312 00 DB25F to DB25M serial cable 012 1313 00 Tension gauge 003 0762 00 Service Manual 9 1 9 Checks and Adjustments Front panel menu The print engine features an interactive menu that allows you to review or change the printer s stored parameters as well as initiate test prints and print
180. ogram repeatedly attempts to communicate with the printer The link status indicator in the bottom right corner of the screen reads NO until this link is established once communication is established it reads ok If the status does not change to ok then make sure the serial cable is properly installed and that the program is using the correct serial port usually this is COM1 and the correct baud rate 19 2K baud 6 28 Phaser 600 Color Printer Troubleshooting 6 8 Once communication with the printer is made the diagnostics display the following screen on the computer File Edit Setup Eject SofTtWindows Figure 6 4 PC based diagnostics screen display The start up screen features the following elements m Aconventional looking Menu Bar across the top of the screen all diagnostic functions are accessible via this menu m The middle of the screen is a blank gray area this is a 23 x 80 character tty in which all interaction takes place with the tests when they are running m The bottom line of the screen gives feedback about the state of the system it s divided into three fields m The left most is the largest field and it is the message field it contains descriptive text summarizing the operation of tests in progress and of the diagnostics program itself m Next is the completion indicator When downloading test files to the printer this field indicates the progress of the ope
181. olor Printer Checks and Adjustments 9 Drum alignment Note This adjustment should only be made once the printhead voltage and tailpiece adjustments have been correctly set 1 Load ANSI E size ISO AO Arch E or JIS B1 paper into the printer 2 Turn on the printer and allow the printer to reach its Ready state 3 Through the front panel menu scroll to the Utilities menu and select the Test Print Print the test print 4 Holding the test print so the writing is upside down examine the resulting test print Compare the alignment marks at the far right and far left of the print If the drum is correctly aligned to the printhead rails the marks should be identical If they are not the drum is out of alignment and must be corrected The test print may also reveal other problems such as poor convergence or printhead tilt but these will be corrected in later procedures Left end of print Right end of print Compare alignment marks Drum alignment good I convergence good too Drum alignment good f convergence poor Drum alignment bad convergence unknown Left end of drum further until alignment fixed away from rails y f Drum alignment bad I convergence unknown II until alignment fixed HIN Right end of drum further away from rails 9482 103 Figure 9 14 Checking drum alignment Service Manual 9 19 9 Checks and Adjustments 9 20 10 If available us
182. on page 9 15 Ensure that the printhead tilt is correct Correct it if it is not as explained in the topic Tilt adjustment on page 9 24 Scroll to the Extended Service Support mode and scroll to the menu item Standard Convergence menu item It will display a value such as Convergence 44 Use the arrow keys to set the displayed value to 40 the printhead default value Press Select to exit the menu which saves the displayed value 40 Scroll to the Enhanced Convergence menu item and set it to 40 Scroll to the Standard Head Temp menu item and the Enhanced Head Temp menu items and set each to 0 Scroll to and enter the Extended Service Support menu and then scroll to the Convergence Pattern menuitem Press Print to print a test pattern to determine if a change is required Examine the Standard mode alignment marks in the test print If the center of the alignment mark is shifted to the left minus direction this is called a slow printhead then the printhead voltage needs to be raised Refer to the earlier topic Bi directional print convergence on page 9 21 for details on interpreting a convergence test print Measure the HV and HV voltages at the engine control board s power connector at the power supply Pin 1 is HV Pin 2 is ground and Pin 3 is HV Increase HV and HV in 1 VDC increments Keep the and values the same that is if the value is 79 the value should be 79 Increasing HV
183. on the return pass of the printhead Variations on this interleaved printing scheme are used to actually print in the printer s two print modes Standard and Enhanced Cyan jet 0 shown in the illustration is a nonfunctional jet that is only used as a reference point for hardware and software development Printhead face Cyan jet 1 Yellow jet 1 Magenta jet 1 Black jet 1 Cyan jet 31 Head width 994 pixels Cyan jet 0 Black jet 31 Close up view of adjacent jets 2 pixels between adjacent jets vertically Y gt 7 pixels between adjacent jets horizontally 8818 35 Figure 5 2 The printhead and its jet nozzles Service Manual 5 3 5 Theory of Operation Phaser 600 ink The core of the Phaser 600 printhead is the jet stack a bonded pack of 14 etched stainless steel plates The active element in the jet stack is the piezo electric crystal array that when energized flexes to force a drop of ink out of a jet Jet stack 8818 36 Figure 5 3 The printhead s jet stack To drive the piezo crystals on the back of the jet pack two drive voltages are used positive refill cycle voltage ranging from 68 to 102 volts and a negative eject cycle voltage ranging from 68 to 102 volts Each printhead will have its own specific high voltage settings marked on the back of it A voltage waveform of particular amplitude and duration is used to drive the piezo crystals to eject each drop of ink
184. ools required a 1 POSIDRIV screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as explained in the earlier topic Left cover on page 8 3 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 4 Open the card cage by removing the 10 screws securing it to the underside of the printer frame 5 Disconnect the umbilical cable from the print engine board s connector J104 Warning The printhead maintenance station and drip plate may still be hot To avoid injury allow them to cool before touching them Service Manual 8 45 8 Field Replaceable Unit Disassembly Assembly 6 Carefully disconnect the umbilical cable from the carriage board of the printhead Free the umbilical cable from the cable restrainer located on the underside of the carriage board Carriage board Cable retainer Umbilical Disconnect cable umbilical cable 9482 58 Figure 8 35 Removing the umbilical cable l Free the umbilical cable from the printer frame Reverse these steps to reinstall the umbilical cable 8 46 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Sensors Tools required 1 POSIDRIV screwdriver 0 POSIDRIV screwdriver Skew sensors There are three skew sensors Each is located on one of the paper guides of the upper roller assembly 1 Turn off t
185. oosen the three tailpiece mounting screws one full turn 4 Using the X axis belt gently slide the printhead about 3 inches away from its home position Then push the tailpiece s slide ramp to the right toward the home position to tilt the printhead away from the drum Then move the printhead so it is centered on the dimple at the right end of the back tension blade Note Perform Steps 5 and 6 as quickly as possible to prevent distorted settings due to thermal expansion 5 Position the tailpiece s slide ramp to its left most position toward the ink loader The printhead should move toward the drum Head to media motor shaft Head to media assembly Drum TTN Y Printhead Dimple Slide ramp Back tension X axis belt Shim clip blade Figure 9 12 Positioning the printhead for the head to media adjustment 9 16 Phaser 600 Color Printer Checks and Adjustments 9 6 Attach the spring loader to the tailpiece Tighten the three tailpiece screws to 3 5 in Ibs 0 40 Nm starting with the upper right screw and proceeding clockwise Remove the spring loader Si D CREE hs ee 9482 107 Figure 9 13 Adjusting the tailpiece Warning The printhead is hot To avoid injury don t touch it Move the printhead by pulling its X axis belt 7 Slide the tailpiece slide ramp full right and return the printhead to its home position Retract the shim by manually rotating the head to media motor 8 Slide the slide ram
186. or L Yellow Motor Y Motor CY Fuser Motor Encoder Encoder Cyan Motor Drum Engage Top Cover Roll Media Sensor Fuser fh S 3 va Solenoid front ENSOr Clamp gt Paper Exit Sensor Black Origin Tnermistor Home G 7 Sensor Clamp Close Sensor F ai Solenoid rear user E a i S Ec Thermistor 7 Sensor H Clamp Yelow Origin cg Eanes Ready _t Drum Engage EE Sensor gin Sensor Sensor EA Solenoid front E L Clamp Close Cyan Origin E Solenoid rear Sensor Purge Heater J ink Ink Low p ae Sensor Da Drip Heater Ink Stick n i Drop Sensor Maintenance Cam Motor ae 7 Loader Door Open __ Ty Air Pump Sensor Printhead Door Open Motor Head Media _ Set Motor Fuser Heater Right B AC In eels Sens m Sensor Left Edge Sensor Card Cage X axis Motor E Fuser Motor Y axis Motor BE Bin a 9482 86 Figure C 1 Print engine wiring diagram Service Manual C 1 C Wiring Diagrams Power wiring for motors and solenoids is kept separate from signal wiring for sensors to minimize crosstalk The following illustrations detail the proper means of routing and dressing printer wiring Incorrect wiring dressing can result in wires pinched by cabinet panels or damaged by moving parts of the printer Q A Mey MARR XS WAR A Wf COTAL AN Ink loade cea zvy i Ce Ra 0 342 A SBA K
187. or PowerMac m Operating System 6 0 7 or later m 4 Mbytes RAM PC E IBM AT PS 2 Pentium or compatible with a 386 or later CPU a 3 5 inch floppy disk drive and a hard disk drive 2 Mbytes RAM 2 Mbytes of hard disk space DOS systems DOS 3 1 or later An application that supports color PostScript or HP GL Windows systems Windows 3 1 Windows 95 OS 2 Windows for Workgroups 3 11 Windows NT and Daytona Phaser 600 Color Printer Installing the Printer and Drivers 2 Workstation m UNIX workstations The X Window System SUN workstations Solaris 1 1 BSD Solaris 2 x Sys V optional LPD support required DEC Ultrix VMS OpenVMS HP HP UX SGI IRIX IBM RS6000 AIX optional LPD support required m 1 Mbyte hard disk space for files Based on the results of the pre install interview with the customer you may wish to access the Tektronix Highly Automated Library HAL during business hours at 1 800 835 6100 ask to be transferred to HAL for articles that may help with installing the printer into a customer s network You can call HAL directly at 503 682 7450 24 hours a day 7 days a week The articles can be faxed to you in just minutes HAL has articles that may be of interest to your customer such as printing from a specific application This is a good way of introducing the HAL system to the customer Outside of the U S you may use EuroHAL Refer to the Chapter 4 topic Using the automated fax systems on pa
188. or Printer Troubleshooting 6 3 DC Output Refer to Appendix C Wiring Diagrams for more details on other voltage test points 5 VDC 0 25 12 VDC 0 6 12 VDC 0 6 40 VDC 0 4 78 VDC 2 adjustable from 68 to 102 VDC 78 VDC 2 adjustable from 68 to 102 VDC If you do not measure the expected DC voltages proceed to the next step Inspecting the power supply fuses If the 5 VDC 12 VDC 78 VDC voltages measure correctly proceed to the topic Testing for a shorted DC supply on page 6 6 Power supply board 12V GND 12v 12v GND 12v PFAIL HVEN 5V GND 5V 5V GND 5V 5V GND 5V 78V GND 8V 78V GND 78v 40v GND 40v 40v GND 40v 40v GND 40v 9482 12 Figure 6 1 Measuring the DC voltages test points Service Manual 6 5 6 Troubleshooting Testing for a shorted DC supply 1 Turn the printer off 2 Disconnect the two wiring harness CN3 and CN4 connecting the power supply to the engine control board 3 Turn the power supply back on 4 Measure the DC output test points If the DC voltages measure OK the power supply is being shorted out proceed to the next procedure Testing for a shorted motor If the DC voltages are incorrect then the power supply has failed replace the power supply Testing for a shorted motor An over current condition in the 12 volt or 5 volt supplies will shut all DC outputs An over current in the HV HV 12 volt or 40
189. or board as detailed in the previous procedure Image processor board on page 8 63 3 Connector SIMM 1 should always be filled with an 8 Mbyte RAM SIMM Insert either a 16 Mbyte RAM SIMM or a 32 Mbyte RAM SIMM in connector SIMM 2 Insert the RAM SIMM in connector SIMM 2 a and tilt the module up until it locks in place b When properly inserted a tab on each end of the connector slips into a hole on each end of the RAM SIMM Also a pawl on each end of the connector latches around each end of the RAM SIMM to lock it in place RAM SIMM 2 RAM SIMM 1 9482 72 Figure 8 51 Installing a RAM SIMM 4 Reinstall the image processor board into the printer 5 Reconnect the host interface cables Turn on the printer and print the startup page it indicates the amount of RAM installed in the printer Service Manual 8 65 8 Field Replaceable Unit Disassembly Assembly Installing am Extended Features SIMM 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the image processor board as detailed in the previous procedure Image processor board on page 8 63 3 Remove the RAM SIMMs by spreading apart the pawls securing each end of the SIMMs in their connectors This makes room to install the Extended Feature SIMM 4 Insert the an Extended Features SIMM in connector KANJI FEATURE a and tilt the module up until it locks in place b When properly
190. or help The Hotline can answer technical question regarding using the printer ranging from printing from application software to technical specifications United States and Canada Customers can call 1 800 835 6100 toll free ask for the Customer Support Hotline Open Monday through Friday 6 00 am to 5 00 pm PST If the printer needs service customers should contact their Tektronix service representative at 1 800 835 6100 in the United States Customers should be prepared with the printer type serial number and if applicable print samples revealing the problem Service Manual 4 5 4 Key Operator Training Accessing the pri nter s web page PhaserLink the Tektronix implementation of a World Wide Web server inside the printer allows a customer to communicate to the printer using a web browser With PhaserLink a customer can view and set printer and networking parameters A homepage built into the printer links the printer to other homepages such as the Tektronix World Wide Web home page To view the printer s homepage the printer must be connected to a network supporting TCP IP protocols Refer to the PhaserShare Network Cards and Software User Manual Electronic Bulletin Board Service Tektronix supports an electronic bulletin board service BBS for customers with a modem they can connect to the bulletin board to download the latest versions of Tektronix drivers and software To access the BBS 24 hours a day 7 days a
191. orm the following hot adjustments Refer to Chapter 9 for the appropriate procedure a Set the temperature off set values to 0 or to match any value printed on the back of the printhead as described in the Chapter 9 topic Temperature offset adjustment for a new printhead on page 9 14 a Adjust the printhead drive voltages using the Chapter 9 procedure Printhead drive voltage adjustment on page 9 15 b Adjust the printhead s head to media spacing using the Chapter 9 procedure Printhead to media adjustment tailpiece adjustment on page 9 15 c Adjust for printhead tilt Refer to the Chapter 9 topic Tilt adjustment on page 9 24 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 d Adjust for bi directional alignment using the Chapter 9 topic Bi directional print convergence on page 9 21 e Adjust for temperature offset Refer to the Chapter 9 topic Temperature offset adjustment on page 9 28 f Adjust the printhead s left and right edge detection sensors using the PC based diagnostics Refer to the Chapter 9 topic Sensor calibration on page 9 30 17 Use the PC based diagnostics to zero the ink stick usage count Refer to the Chapter 6 topic PC based diagnostics on page 6 26 Maintenance station Tools required a 1 POSIDRIV screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static e
192. out sage Overview Figure 6 5 The diagnostics global help screen m F1 Brings up a more complete description about the currently highlighted test m Esc and Enter Return either key causes the replaces the selection screen with the current tty window Any currently selected test remain selected Service Manual 6 31 6 Troubleshooting Running tests A print engine test is performed by the printer s processor The test is downloaded from the diagnostics to the processor When a downloadable test is selected it takes a few moments to download the test While the test is downloading the message bar indicates this fact and the completion indicator shows how much of the file has been loaded 1 Press the Return key to enter the test group selection window 2 Use the arrow keys to scroll through the list of tests suites Press the Tab key to select a test suite File Edit Setup Eject SoTtWindows Figure 6 6 The Test Suite list 6 32 Phaser 600 Color Printer Troubleshooting 6 Once you select a test suite the individual tests of that suite are displayed E File Edit Setup Eject E FrowAtWindows Tests ext top ile i pt ions elp Suite Sel Individual Test Status A Clamp Solenoid Cycle on off solenoids Motors 0 Figure 6 7 The Individual test within a selected test suite Press the space bar to select or deselect a test You can select as many tests as you like Once selected press Ct
193. p full right and gently move the printhead so it is centered before the drum Slide the slide ramp to its full left position The printhead should move toward the drum Service Manual 9 17 9 Checks and Adjustments 9 18 10 11 12 Ensure there is a small gap between the printhead and the back tension blade Determine this by gently pushing the printhead towards the drum do not apply heavy pressure push gently The printhead should move slightly before contacting the back tension blade If the printhead does not move because there is no gap then repeat this procedure beginning at Step 1 Verify the gap for the center left and right edges of the printhead Slide the tailpiece slide ramp all the way to its right the printhead will move away from the drum Slide the printhead back to its home position Make a test print on a sheet of the thin test media 2 7 mils thick included with a replacement printhead The tailpiece slide ramp should move about a 0 25 inch 6 mm to the left when the printhead passes in front of the media and sets the head to media spacing If the slide ramp does not move then the printhead to media gap is too large repeat this procedure Install the tailpiece cover by hooking it on the top of the tailpiece and hinging it down to snap in place on the bottom of the tailpiece Be careful to clear the torsion spring on the tailpiece o A Proceed to the drum alignment adjustment Phaser 600 C
194. per This tray is sized for 210 x 297 mm plain paper It is used when printing with the ColorCoat Transfer Roll Lower tray assembly The identical sensor combination scheme is used to determine the type of tray referred to as the lower tray installed in the Lower Tray Assembly The Lower Tray Assembly is sometimes referred to as the second feeder Table 1 2 Tray switch sensor combinations Bottom Middle Top switch Tray type switch switch Open Closed Open Letter Perforated paper Open Open Closed Letter Perforated transparency film Open Closed Closed Letter Plain paper Closed Open Open A4 Perforated paper Closed Open Closed A4 Perforated transparency film Closed Closed Closed A4 Plain Paper 1 6 Phaser 200 and 220 Color Printers General Information 1 Printer image processor boards ROM Ethernet card RAM SIMMs SS J30 lt gt J3 ie LE I O connectors Je J Interconnect board 7 f J1 connector Figure 1 4 Features of the Phaser 200i and 220i image processor boards 8699 04 I O connector interconnect board connector 8699 05 Figure 1 5 Features of the Phaser 200e and 220e image processor boards Service Manual 1 7 1 General Information Rear panel Connectors The rear panel of all Phaser 200 and 220 printers features the host interface connectors to the printer They include the following connectors m Standard parallel m RS 232 serial
195. r Service Manual 8 3 8 Field Replaceable Unit Disassembly Assembly Right cover 1 Remove the waste bin using the menu item Utilities Unlock Waste Bin 2 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 3 Remove the three screws securing the right roll cover end cap Remove the end cap 4 Remove the four screws securing the right cover in place Spread the bottom of the cover and lift to remove it 5 With the cover raised disconnect the front panel ribbon cable from the front panel on the inside of the right cover Also free the ribbon cable from the inside of the right cover Note The ribbon cable features enough extra length to remain connected to the front panel while the right cover is removed to assist troubleshooting the printer End cap screws Right cover Cover screws 9482 26 Figure 8 3 Removing the right cover Reverse these steps to reinstall the right cover 8 4 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Top cover 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Open the top cover 3 Remove the inner plate 9 screws from the inside of the top cover 4 Disconnect the ribbon cable from the top cover s interconnect board 5 Close the top cover 6 At the rear of the printer remove the rear plate held in place by 10 screws l
196. r cover Service Manual 2 17 2 Installing the Printer and Drivers Installing options 1 2 18 Caution To keep your printer in good working order always use clean Note unused media installing RAM SIMMs The standard configuration of the printer includes 8 Mbytes of RAM This can be supplemented with 16 Mbyte RAM SIMMs To install the optional memory refer to the Chapter 8 topic RAM SIMM on page 8 65 installing a network card Network support is provided via three optional PhaserShare Network Interface plug in cards ma The LocalTalk Serial Card supports AppleTalk LocalTalk protocols and RS 232 serial connectors u The Ethernet Interface Card supports the EtherTalk Novell NetWare and TCP IP protocols a The Token Ring Network Card supports Novell NetWare TokenTalk and TCP IP protocols To install a network card refer to the Chapter 8 topic Network card on page 8 68 Following RAM SIMM or network card installation turn on the printer as explained in the following topics to ensure that the card works properly The printer executes a power up self test and prints a startup page If the printer fails its self test refer to Chapter 6 Troubleshooting The printer can take up to 15 minutes to warm up from a cold start Connect the printer to a host as detailed in the following topics Carry spare serial and parallel cables and network adapters You can use them if you encounter a defective
197. r detects that the print properly exited the fuser If not a fuser jam is reported Steel plate Heater elements Unfused dots Fused dots Exit sensor Direction of media path Fuser wheel _ lI Fuser wheel eee lateral path Ink fused into media fiber 9482 99 Figure 5 7 The fuser An oiler wheel impregnated with a lubricant is in constant contact with the fuser wheel The oiler wheel provides an oil film on the fuser wheel to keep to the ink on the print from adhering to the wheel The fuser shuttle also contains the cutting blade used to cut a finished print from the roll of media The cutter blade is raised into its cutting position by forcing the fuser shuttle to the far right extreme of it travel The blade is lowered when the shuttle reach the far left extreme Service Manual 5 11 5 Theory of Operation Power supply The power supply provides the DC power source for the printers electronics and motors It also provides the power for the printhead s heaters and piezo electric crystals m 9 Volts 5 volts powers the printer s digital logic circuits m 12 volts 12 volts runs the printer s fan stepping motors ink loader motors and solenoids m 12 volts 12 volts is used for the print s comparator circuits m 40 volts 40 volts drives the X axis Y axis and fuser motors heaters and air pump m HV and HV These adjustable voltages drive the printhead s piezo crystals elements T
198. r flag ensuring that it is in the proper position prior to being actuated The actuated portion of the flags when not actuated should be perpendicular to the track of the ink sticks Use a 1 5 mm hex wrench to adjust the flag on its shaft Inspect the flag portion of each flag the flag of the ink low sensor should fully block the space between the sensor emitter and receiver when there are no ink stick in the printer Use a 1 5 mm hex wrench to adjust the flag on its shaft The flag of the ink stick drop sensor is momentarily actuated when an ink stick drops into the printhead The flag of the ink low sensor should fully block the space between the sensor emitter and receiver only at that time Use a 1 5 mm hex wrench to adjust the flag on its shaft Ink low sensor Ink stick drop sensor lt Ensure sensor Ensure actuator is Ensure actuator is when not activated set to same angle perpendicular to is fully blocked as its sensor ink track by flag EK GUNN TUTTI QUIN oN 9842 115 Figure 9 10 Adjusting sensor flags Service Manual 9 13 9 Checks and Adjustments Ink stick load position 1 Empty the ink stick from the ink loader 1 Use the PC diagnostics menu item Servo Motors Head X axis Motor Position Ink Load to command the printhead to move to the ink load position 2 With a flashlight sight down the ink loader drop chute into the ink wells of the printhead The ink wells should line up ex
199. r m 2 5 mm hex wrench 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as explained in the earlier topic Left cover on page 8 3 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 4 Disconnect the fuser s wiring harnesses and exit sensor wiring harness from the right junction board 5 Disconnect the wiring harness of the fuser motor Alternately you can remove the fuser motor as detailed in the earlier procedure Fuser motor on page 8 6 Also disconnect the exit roller motor wiring harness and the fuser open sensor wiring harness Service Manual 8 37 8 Field Replaceable Unit Disassembly Assembly 6 With a hex wrench remove the two screws securing each end of the fuser to the printer frame Tilt forward and remove the fuser The fuser motor belt is freed as you remove the fuser sy QY 9482 51 Figure 8 29 Removing the fuser 8 38 Phaser 600 Color Printer Fuser belt Field Replaceable Unit Disassembly Assembly 8 Flip up the tension adjust screws to loosen the tension on the fuser belt 8 Unhook each end of the fuser belt from the fuser shuttle Remove the belt Fuser shuttle Flip up tension adjuster to release belt tension Adjusting screws 9482 52 Figure 8 30 Unhooking the fuser belt Reverse these steps to reinstall the fuser belt and
200. r occurs it will print a page listing the error Phaser 600 Color Printer Chapter Key Operator Training This chapter covers the last portion of the Tektronix Service Option S0 installation Training the printer s key operator The steps you follow here place an emphasis on encouraging the key operator to read and use the printer s user manual to operate clean and care for the printer Service Manual 4 1 4 Key Operator Training Printer controls and indicators Front panel LEDs Explain the meanings of the front panel LEDs m Show where these indicators are explained in the user manual Front panel LCD Explain the layout and use of the front panel LCD Explain how to use the front panel buttons and how they correspond to the display Error reporting Explain how error conditions are displayed on the front panel m Show where error conditions are explained in the user manual Printer rear panel connections Network connections Explain the different types of PhaserShare cards that provide printer connectivity Show where these connections are explained in the user manual and where to find more information about expanding their printing system with other network options cables and accessories 4 2 Phaser 600 Color Printer Key Operator Training 4 Loading consumables Cleaning Paper transparencies Demonstrate how to load a roll of paper Also demonstrate how to load a sheet of manually fed media m Emphasize
201. r surge make sure that the power switch on the printer is in the off position before plugging in the cord Make sure that you use the power cord that is shipped with the printer 1 Plug the power cord into the printer and into a grounded outlet 9480 10 Figure 2 17 Attaching the power cord 2 Turn on the power to any peripherals you have connected such as a font disk or Phaser Copystation 3 Wait 1 minute then turn on the printer 2 22 Phaser 600 Color Printer Installing the Printer and Drivers 2 What happens at power up Both status indicators power and error on the printer s front panel light briefly Messages appear in the display panel LCD The printer goes through a series of self tests making a number of different sounds as it initializes its motors and systems The printer takes about 15 minutes to warm up and complete the self tests Note The printer s memory includes a startup page that is disabled by default You can turn on the startup page using either the front panel menu or a software utility file provided on the CD ROM or the Tektronix World Wide Web page When the printer is ready for operation When the power up sequence is complete the green indicator is on steady not blinking the red indicator is off and the front panel message reads Ready Service Manual 2 23 2 Installing the Printer and Drivers startup page When you turn on the printer it executes a series of
202. ration with a percentage complete display n where n is 0 to 100 When running a lengthy series of tests a display n of N indicates the test progress m Inthe very bottom right most corner is a tiny field which indicates the status of the communication link between the PC and the printer It says ok when the link is working and NO when communication is lost Service Manual 6 29 6 Troubleshooting 6 30 Selecting tests Press Alt T Option T Mac to activate the test selection window Use the following keys to navigate the lists of tests The left column Test Suites lists the groups of test The center column is the individual tests within a selected test suite The right most column Status indicates if a test is selected You can select a single test a series of tests or all the tests is a test group In the Test Suites column m Up Down arrows move the Test Suite selection highlight up or down on the screen At the top and bottom of the screen it causes the list to scroll if there are more tests in that direction on the list m Tab Activates a suite of tests The individual tests of the selected test suite are displayed in the Individual test column The test are preceded with a letter of the alphabet you can select a test by pressing the Option key and the letter preceding the test m PgUp PgDn move the display of tests one screen full at a time The highlight generally stays in pla
203. re the host and the printer for a TCP IP network The Phaser Share User Manual gives the step by step procedure you follow to perform this configuration You will first configure the host and then the printer Configuring the host 1 Add the printer name to the host table etc host and assign an Internet Protocol IP address to the printer s name 2 Assign a print queue to the printer by editing the etc printcap file Configuring the printer 1 Set the printer s IP address This can be done through the printer s front panel Alternately you can create a RARP or BOOTP configuration file to automatically configure the printer s IP address although it will not be stored in the printer s NVRAM 2 Optionally configure the printer s TCP IP parameters lpr the host access table if the customer site uses Ipr a AppSocket the printer language s supported by the printer if the customer site uses AppSocket m syslog a system s log collect printer information for the network administrator a SNMP Simple Network Management Protocol allows the system administrator to query and control the printer s status remotely Phaser 600 Color Printer Chapter Verifying the Printer and Host Connections In this chapter you verify that the host computer can send files to the printer This chapter assumes that the printer and the printer drivers have been properly installed as explained in the previous chapter Ins
204. ready to clamp position The clamp ready sensor detects when the clamp is in this position Then the clamp close solenoids are de energized to open the clamp and the clamp rotate solenoid are de energized to release the clamp from the drum With the clamp in the ready position the drum rotates forward to pull the media through the upper feed rollers and paper guides to insert the leading edge of the paper in the open clamp The three paper skew sensors mounted on the paper guides determine if the paper feeds into the paper path squarely After waiting long enough for this to occur the clamp close solenoid are energized to close the clamp against the drum clamping the leading edge of the paper Again the clamp rotate solenoids energized to engage the clamp to the drum and the Y motor rotates the drum to position the paper in the print position Paper input Upper feed Paper skew The drum rotates sensor roller sensor forward to pull paper into clamp SS Head to media WN H set i i Back tension nae e blade l Clamp close solenoid energizes to close clamp to drum Clamp in ready position Clamp in clamp home position The drum rotates backward to move the closed clamp to the ready position 9482 104 Figure 5 8 Loading and positioning media to be printed Service Manual 5 13 5 Theory of Operation At this point the X axis motor energized to position the printhead in front of the head to media set portion of the ba
205. rections Simulate Press SWOP NVRAM reset T J Vivid Blue T I Use NVRAM stored setting default is Euroscale Press Service Manual 1 11 1 General Information Front panel The same front panel is used for Phaser 200 and Phaser 220 printers It consists of seven LEDs indicating the printer s normal operating status POWER Illuminates to indicate that the power supply is generating 5 VDC READY On indicates the printer is idle Blinking indicates the printer is receiving and processing data COVER On indicates either the front or top cover is open TRANSFER ROLL RIBBON On indicates the transfer roll is low and will soon need to be replaced Blinking indicates the transfer roll is empty MEDIA On indicates the paper tray is empty Blinking together with the JAM light indicates the wrong size paper is installed in the paper tray JAM On indicates a jam has occurred inside the printer Blinking indicates a paper pick error has occurred ERROR On indicates a hardware engine error has occurred Blinking indicates a data processing error has occurred with the image processor board xX amp LI Od XJ 0 ERROR JAM MEDIA RIBBON COVER READY POWER 2 ooo A AA Figure 1 8 Phaser 200 and 220 front panels 1 12 Phaser 200 and 220 Color Printers General Information 1 Front panel LED service mode error codes Detected error conditions in all print engines are displayed on the front panel as LED patter
206. red desktop printer 6 Click on your Phaser 600 printer in the list of printers on the right side of the Chooser 7 Click the Create button to create a desktop printer An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser 8 Close the Chooser by clicking its close box Setting up the Apple LaserWriter 8 x driver The LaserWriter 8 x driver uses printer specific PPDs PostScript Printer Description files to learn a printer s page sizes printing options and media type options To use the LaserWriter 8 x driver with a Phaser 600 printer do the following steps If the printer is busy it may take some time to complete this configuration procedure you may want to do this procedure when the printer is idle You only have to configure a printer once This driver software is available only on the printer s CD ROM Note During installation the LaserWriter 8 x driver leaves other versions of the LaserWriter driver such as 7 x and 6 x intact but overwrites an earlier version of the LaserWriter 8 x driver if one exists 1 Install the printer s software as described on Using the Macintosh Installer on page 2 44 Choose Custom Install then select LaserWriter 8 x Driver and Printer Descriptions Service Manual 2 47 2 Installing the Printer and Drivers 2 48 2 Install the driver a C In the PhaserTools folder on your hard disk locate the alias to the Laser
207. reting B 1 service test prints printing 9 4 SNAP 2 26 SNMP 2 30 soft error 1 11 software installing PPDs 2 33 specifications clearances 1 12 electrical 1 14 environmental 1 15 functional 1 13 physical 1 12 starting PC diagnostics 6 27 startup page 2 23 2 24 streaks or lines in the print 6 12 supplies 4 5 SWOP 2 26 Syslog 2 30 7 tailpiece adjustment 9 15 TCP IP 2 19 Index 4 Phaser 600 Color Printer Tektronix Bulletin Board Service BBS 2 49 test patterns descriptions 1 things affecting 4 4 Token Ring interface 2 19 TokenTalk interface 2 19 tools for checks and adjustments 9 1 required for disassembly 8 1 troubleshooting 6 1 6 3 turning on the printer 2 22 U UNIX printing 3 9 UNIX workstations installing printer software 2 49 Usable paper weights 1 13 utility files 2 49 V VMS printing 3 10 W warranty information 4 5 web page 4 6 weight of paper allowed 6 8 white portion of print is colored 6 13 Windows 3 1 driver verification 3 2 Windows 95 driver adding printers 2 34 2 36 2 38 2 42 2 43 wiper cleaning 7 15 wire dressing C 2 wiring diagram printer C 1 workstation printing 3 9 using the Error Handler utility 3 10 wrinkled print 6 16 Wiring Diagrams Paper Edge fe Te Media Input Sensor Skew Sensor 1 Te Paper Edge Skew Sensor 4 Je Paper Edge Skew Sensor 3 Right Cover Sersnor L__ Magenta Motor Left Cover _ Sens
208. rinter Clean up 1 Wipe off any dirt dust or oil in and around the printer 2 Close all doors and secure them with adhesive tape 3 Repack any other accessories in the original Tektronix shipping box es Repack the printer 4 Re insert the shipping block printhead restraint to secure the printhead Reverse the steps shown in the illustration Removing the shipping block on page 2 11 5 Detract the leveling legs under the printer this allows clearance for the printer to move freely on its wheels 6 Attach the pallet ramps to the pallet Carefully guide the printer onto the pallet Warning Because of its size and weight always use two people to move the printer off or onto the ramps Failure to do so may injure a person or damage the printer 7 18 Phaser 600 Color Printer Cleaning and Maintenance T 8 Secure the printer to the pallet with the original packing materials 9 Repack the printer in the original Tektronix shipping box Caution To keep your warranty valid you must first empty the waste bin remove the ink sticks from the ink loader detach the ink loader replace the shipping block on the printhead then ship the printer in its Tektronix shipping box with the appropriate packing materials Call Tektronix at 1 800 835 6100 or call your nearest Tektronix dealer if you need a replacement box Also if you are returning the printer for service call Tektronix or your nearest Tektronix dealer for
209. rinter driver object is placed on your desktop Confirm and adjust the settings for this printer driver by launching an application program and performing the following steps a Bring up the Settings Notebook by clicking the right mouse button on LPT2 PRINTER Click on the arrow to the right of OPEN click on SETTINGS b Select the Printer Driver Tab Confirm that the Tektronix Phaser 340 is selected highlighted Double click on the Phaser 340 driver to configure the Printer Properties this is where you can define printer paper sizes and orientation These settings can be adjusted from within software applications as well To get started set Forms to Legal size paper this is the recommended setting Next select Device Defaults set Form to Legal and set Orientation to Landscape One of the most likely causes of printer errors is that the document and device defaults do not match C Select Options and make sure that it is set to Phaser 600 if not repeat the previous steps While in this screen set Job and Wait to 0 if they aren t already Select the Output Tab ensure that the proper port is selected d Select the Queue Options Tab Activate a check for both Printer Specific Format and Job Dialog Before Print Return to the Settings Notebook dialog box and close it e If LPT2 PRINTER is not the only printer object on the desktop then you may want to make it the default printer before opening a software application To make a d
210. rinter gives you the means to slightly raise or lower this value if necessary In rare cases you may do this to correct certain printing artifacts that may occur as the printhead ages The default temperature offset value is 0 9 28 There are separate temperature offset settings for both Standard mode and Enhanced mode printing The adjust procedure is the same for each mode Scroll to the Head Temp Adjust menu item to alter the Standard mode temperature adjustment Scroll to the Enh Head Temp Adjust menu item to alter the Enhanced mode temperature adjustment Generally the offset value will be the same for both Standard and Enhanced mode printing 1 2 Power up the printer to its ready state Scroll to and enter the Extended Service Support menu and then scroll to the Test Print menuitem Press Print to print a print quality check test print so you can determine if a temperature change is required Examine the test pattern If the solid fill appears to be well filled with even density and the 8 5 kHz manifold parallel line laydown is composed of even lines then the printhead temperature is correct Go to Step 7 If the solid fill is appears well filled and even but the 8 5 kHz pattern is composed of uneven lines that appear to jump in and out of neighboring lines this is called lane changing and feature lines that end with a trailing edge that deflects up or down then the printhead temperature is too hot and must be lowered
211. rinting The printer processes a sheet of paper but no image is printed on it 1 No drive voltages to the printhead Check for a loose connector leading to the printhead Check the HV outputs from the power supply 2 Replace the engine control board 3 Replace the printhead 4 Replace the carriage board Printing too light or too dark 1 Perform the Chapter 9 procedure Adjustments on page 9 4 Image is offset or cut off 1 Check the application for the correct image sizing and orientation 2 Ensure that media loaded matches what is expected by the application Forward and reverse swaths of prints made in bidirectional mode do not align 1 Perform the bi directional alignment test described in the Chapter 9 topic Bi directional print convergence on page 9 21 2 Ensure that the paper tension blade paper clamp and drum are clean 3 Run the service mode s convergence adjustment to check and correct an alignment problem 4 Ensure that the printhead to media spacing is correctly set See Chapter 9 Checking and adjusting the printhead on page 9 9 Entire image appears fuzzy dots feature many satellites 1 The printhead is too cold or too hot for printing Either the thermistor in the printhead is faulty and the printhead must be replaced or the engine control board is bad 2 The printhead high voltage may be adjusted too high refer to the Chapter 9 topic Adjustments on page 9 4 6 14 Phaser
212. rkstation Log on to a file server as supervisor with supervisor privileges Run ACT and select Quick Configuration At this point you will be able to see a list of available printers The printer s print server name is displayed The default name is TEKxxxxxx where xxxxxx is the last six hex digits of the printer s Ethernet address If the printer is not displayed refer to the Novell NetWare configuration topic in the PhaserShare User Manual Select a file server to be configured Select a queue to service the printer or create a new queue Service Manual 2 53 2 Installing the Printer and Drivers l Save the configuration file 8 Following this you can select another file server and create more queues for the printer to service You can have a total of 32 queues 9 After all file servers have been configured save the configuration file and restart the print server and the printer Alternatively you can use a Novell 4 x Network Administrator utility called PCONSOLE to perform the same configuration However using PCONSOLE you will not see and select the printer on the network as you did in Step 4 Instead you must enter the print server printer name TEKxxxxxx as it is shown on the printer s configuration page Refer to the topic Printing the configuration page on page 9 4 for details on printing the configuration page Configuring TCP IP 2 54 This is a brief overview of the steps you follow to configu
213. rl R to start the test s Depending on the test a screen may be displayed to modify how the tests run File Edit Setup Eject SottWindows B 2 BH HBH HBHBH H BHHB aTT Tests un ext top ile ieu ptions elp Postscript Processor transcript window 40 status idle Ixz PASSED Clamp Solenoid Test Clamp Solenoid Test Clamp Solenoid is ONL _ 15 Seconds Figure 6 8 Running a test Service Manual 6 33 6 Troubleshooting The solenoid test shown above allows you to selectively actuate a printer solenoid After the test runs a summary of the test results is displayed If necessary you can press the F1 key while highlighting an individual test to display a help message that describes the test File Edit Setup Eject softWindows Tests ext top ile i pt ions Suite Sel Individual Test Status A Clamp Solenoid Figure 6 9 An Individual Test help screen The Sensor Test shows you the real time state of the printer s sensors You can manually interrupt the sensors to determine if they operate correctly File Edit Setup Eject SoTtWindows SENSOR DISPLAY Main Cover CLOSED Roll Sensor Top Lever Left DOWN Feed Detect Top Lever Right DOWN Feed Edge Right Feed Edge Center Ink Cover Feed Edge Left Waste Drawer CLOSED Exit Sensor lamp Sensors Sensors on Head Clamp Origin Move head by hand to see change Clamp Ready X Sensor Left X Sensor Right NO Ink Loading Sensors Ink Feeder Fai
214. rst have the printer s queue established This is site dependent and requires the aid of the site s network administrator When the queue is in place you can proceed to the next step 1 To verify the VMS host to Phaser 600 connection use the NCP LOOP CIRCUIT command from the host 2 From the host issue the SHOW QUEUE full command to list all the available printer queues Ensure that the Phaser 600 s queue is listed 3 Print to the printer by sending the command print queue lt queue name gt lt file nam gt where lt queue name gt is the printer s queue and lt file nam gt is any PostScript file Using the Error Handler utility 3 10 If the workstation host does not print to the printer reset the printer and then load the error handling utility into the printer s memory using the menu item Printer Defaults PS Error Handler Alternatively reset the printer and then download the Tek Error Handler utility to the printer 1 Locate the TEKEHAND PS file in the PHSR600 directory on the Printer Utility diskette 2 Copy the TEKEHAND PS file to the workstation s hard disk or use the file from the diskette 3 Make sure that the printer port is configured to receive PostScript then send the file to the printer This loads the error handling utility into the printer s memory where it remains until the printer is turned off Send a print file to the printer as explained in the previous procedure If an erro
215. rticular fields in the serial number indicate the modification level of the printer the date of its manufacture and the sequence number of the printer produced on that day The serial number is coded as follows BYRXXXX B indicates the headquarter city of the manufacturing company Beaverton Y numerically indicates the last digit of the year of manufacture ranging from 0 to 9 R indicates the revision level of the printer ranging alpha numerically from 0 to Z the letters I and O are not used Xxxx alpha numerically indicates the sequence of the printer among the printers produced ranging from 0100 to 9999 Service Manual A 1 A Field Replaceable Units List Table A 1 FRU exterior parts list Figure Part number Serial number Quantity Name and description A 1 parts Effective Discontinued 1 118 9493 00 Adjustable Roll Holder End Piece 2 118 9401 00 Media Roll Support Holder Left amp Right 3 118 9396 00 Cabinet Roll End Cover Left or Right 4 118 9400 00 Cabinet Left Side Cover 5 118 9307 00 Ink Loader Ink Stick Cassette 6 118 9398 00 Cabinet Top Cover Assy including Hinge 7 118 9317 00 Cabinet Paper Guide Cover 8 650 3257 00 Front Panel LCD Board and Bezel 8a 671 3638 00 Front Panel LCD Board 9 118 9399 00 Cabinet Right Side Cover 10 118 9395 00 Casters Kit 11 118 9318 00 Roll Cover Spacer Pin Kit 12 118 9322 00 Cabinet Roll Cover 13 118 9316 00 Output Bin A 2 Phaser 6
216. s motor belt pulley 9482 33 Figure 8 10 Removing the drum s left outer plate outer bearing Y axis motor pulley and Y axis belts Reverse these steps to install the Y axis motor Tension the Y motor belts to 5 kgs 11 lbs as detailed in the Chapter 9 topic Y axis motor belt and drum belt tension on page 9 7 Service Manual 8 11 8 Field Replaceable Unit Disassembly Assembly Head to media motor and belt Tools required a 1 POSIDRIV screwdriver 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Open the top cover 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 4 Disconnect the head to media motor s wiring harness from the right junction board 5 Remove the two screws securing the head to media motor Remove the motor and belt Head to media motor Screws 9482 34 Figure 8 11 Removing the head to media motor Reverse these steps to reinstall the motor 8 12 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Head maintenance cam gear motor Tools required m 2 5mm hex wrench 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 3 Disconnect the head maintenance cam gear motor s wiring harness from the right j
217. s to write down the area code and telephone number for customers fax machine HAL will ask customers to key this number through the keypad on their voice telephone If they are calling from outside the United States or Canada they ll need to know the international access code to reach their country from the United States Without a complete fax number HAL cannot call their fax machine 2 Call only from a touch tone voice telephone 3 Follow through the voice prompted menu 4 Order individual documents by entering the desired document s number as listed in the HAL catalog Enter the number by using the telephone s keypad 5 Customers can order up to three documents per call 6 The HAL catalog or documents that customers request are faxed to them in a matter of minutes Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents some in English and some in other European languages If a localized version of the document is available EuroHAL will send it in that specific language Otherwise it will send English documents If customers have a tone dial telephone and a fax machine they can use EuroHAL If customers telephones have star and hash mark keys then they can probably use tones ask your local telephone supplier if unsure If customers telephones do not have these keys or have a dial they will need to buy a tone dialer from their local telephone or electronics shop
218. s under the printer are screwed into the printer as far as possible This is necessary to allow the printer enough clearance to be rolled to the pallet ramps 2 Using a 13 mm socket wrench loosen and remove the two bolts holding each ramp to the pallet platform 3 Lift the ramps off the pallet and place them into the openings on the side of the pallet 9482 120 Figure 2 2 Installing the ramps 4 Insert one bolt into each ramp at the point where the ramp rests on the pallet The bolts serve as pegs and are not tightened 2 8 Phaser 600 Color Printer Installing the Printer and Drivers 2 5 Raise the levelers at each end of the printer There is one leveler next to each wheel 6 Remove the block of wood from the left side of the printer and place it under the ramps for support 3 2628 07 Figure 2 3 Remove the wooden block Removing the printer from the shipping pallet Warning Because of its size and weight always use two people to move the printer off or onto the ramps also make sure that you guide the printer slowly down the ramps so that it doesn t roll into anyone or anything Failure to do so may injure a person or damage the printer 1 Gently move the printer so that the printer s wheels align with the ramps Unlock the wheels 2 Gently guide the printer onto the ramps and down to the floor Service Manual 2 9 2 Installing the Printer and Drivers Caution As you guide the printer onto t
219. sed Open ColorCoat Transfer Roll for plain paper Open Open 3 Color Transfer Roll for coated paper Closed Closed Black Transfer Roll for coated paper Service Manual 1 5 1 General Information Media tray type sensing The combinations of the three tray sensors tell the Phaser 200 and 220 print engines what type of paper tray is installed The print engine does not detect the type of media installed in the tray it only detects the particular tray used with the media The tray sensors are located on the right side interior of the paper tray slot There are four different tray types Letter Perforated Media This tray is used for Tektronix paper and transparency film with the tear off perforation This extra long media accounts for the portion of the media held by the drum s paper clamp during printing and therefore cannot be printed upon After tearing off the perforated end of the print the result is a letter size print in which the image is printed evenly to all four of the paper s edges A slide switch on the side of the media tray lets you select either paper or transparency film Letter Plain Paper This tray is sized for 8 5 x 11 inch plain paper It is used when printing with the ColorCoat Transfer Roll A4 Perforated Media This tray is used for the metric equivalent of the Letter size perforated media A slide switch on the side of the media tray lets you select either paper or transparency film A4 Plain Pa
220. self tests to determine if there are any problems with the PostScript interface After running self tests and reaching the Ready state the printer prints a startup page if the startup page has been enabled or a failure occurs After running self tests and printing the startup page the printer is ready for operation A downloadable PostScript utility file found on the printer s CD ROM allows you to enable or disable the startup page Alternately you can disable the startup page using the front panel menu refer to the Chapter 9 topic Front panel menu on page 9 2 The startup page provides valuable information about the printer Fonts Ports Serial Parallel LocalTalk Ethernet Printer name m Ethernet protocols m TekColor corrections and print quality mode m Pages printed RAM installed Tektronix version firmware m Adobe PostScript version software Printer ID Authorization code m SCSI disk attached If the printer detects a non fatal error at power up the startup page prints with an error message printed in red this is true even if the startup page has been disabled the printer will still force a print to report the error Message Description Serial Parallel LocalTalk EtherTalk or The named port is not working The other SCSI Port failed ports can still be used DRAM SIMM failed The memory SIMM is not working Since the printer s base memory is still working the printer can sti
221. ser 600 Any name defined by the user seen on a network up to 31 characters in length Pages printed Total number of prints processed yes 0 through the image processor Startup page Indicates if the printer prints a startup yes No Yes enabled page upon power up Printer ID The Ethernet address provided for yes In the format each printer XX XX IXXIXXIXXIXX Adobe Tektronix version number of the yes 2015 105 PostScript PostScript firmware running on the version printer s processor Printengine FW Tektronix version number of the engine yes 1 0 1 0 Any value version number firmware running on the printer s processor Read from ROM and stored in NVRAM Service Manual 2 25 2 Installing the Printer and Drivers Table 2 1 Configuration page settings cont d Parameter Description Saved Default Limits or alternate choices in NVRAM Fonts in ROM Number of font stored in the printers no 17 39 Roman or 59 Kanji ROM memory Job Timeout Amount of time a job can take to yes 0 seconds Any value from 0 to 65535 process denoted in seconds 0 means unlimited amount of time Wait Timeout Amount of time the image processor yes 40 seconds Any value from 0 to 65535 will wait for additional data from a host denoted in seconds 0 means unlimited amount of time Manual Feed Amount of time allowed to install a yes 60 second Any value from 0 to 65535 time out sheet of media in the manual feed tray denoted i
222. sh if they are turned off With the mouse click and hold on the Macintosh s Apple menu in the upper left corner of the screen Select the Chooser from the Apple s pull down menu The Chooser dialog box is now displayed on the screen On the left side of the dialog box are icons representing the printer drivers installed on the Macintosh Select the driver icon Phaser 600 by clicking on it once If the host and the printer are a part of a zone you should first select the printer driver and then pick the zone that the printer resides in The configuration page lists the zone the printer is currently installed in Displayed on the right side of the dialog box are a list of printers that the selected driver will print to Select the newly installed printer Phaser 600 If for example a Phaser 600 printer is already on the network with the name Phaser 600 then the newly installed printer will be named Phaser 600 1 Displayed on the bottom of the dialog box is the background printing option Click the OFF button to turn it off If desired this can be turned back on after the printer verification Close the Chooser by clicking on the small box in the upper left corner of the dialog box the Phaser 600 is now your chosen printer with the Macintosh Phaser 600 Color Printer Verifying the Printer and Host Connections 3 If you do not see the printer listed in the dialog box then the printer is not communicating with the Macintosh
223. shows a series of alignment patterns each indicates a 10 vertical pixels difference drum step variation The pattern at the bottom of the print shows the current drum step setting Ignore the gradiated appearance of many of the patterns that is an artifact the test Only look for the thin horizontal black and white lines Under ordinary circumstances the drum step pattern 0 should show the best convergence If thin horizontal black lines are visible the drum is stepping too far between printhead passes If thin horizontal white lines are visible the drum is not stepping far enough between printhead passes If the value must be changed scroll to the Drum Step menu Press the Menu button The currently set convergence value is displayed for example Drum Step 2 Use the arrow keys to set the displayed value to the desired value Press Select to saves the displayed value Scroll back to Drum Step Pattern menu and print another test print to check the adjustment If the alignment does not remain consistent then the Y axis belt tension may be incorrect Check clean and adjust if necessary Phaser 600 Color Printer Checks and Adjustments 9 7 Overlap drum step is too long Present Skip drum step is too short 9482 79 Figure 9 17 Setting the drum step adjustment Service Manual 9 27 9 Checks and Adjustments Temperature offset adjustment The temperature setting for each printhead is set at the factory The p
224. software as described on Using the Macintosh Installer on page 2 44 Choose Easy Install to install all of the necessary software or select Phaser 600 Driver in the Custom Install window 2 Select Chooser from the Apple menu 3 Click on the Phaser 600 printer driver icon on the left side of the Chooser A list appears with the printers you have connected to your Macintosh or printers that are available on a network If the printer driver icon does not appear Restart your Macintosh and repeat the printer driver installation procedure also check the cable connections on your computer and printer 4 Click on the Zone your printer is in See your network administrator if you have questions 5 Click on your Phaser 600 printer in the list of printers on the right side of the Chooser 6 Close the Chooser by clicking its close box Setting up the Adobe PSPrinter Driver The Adobe PSPrinter driver uses printer specific PPDs PostScript Printer Description files for information on a printer s page sizes printing options and media type options To use the Adobe PSPrinter driver with a Phaser 600 printer do the following steps If the printer is busy it may take some time to complete this set up procedure you may want to do this procedure when the printer is idle You only have to set up a printer once Note Refer to the Adobe PostScript Printer Driver User Guide on the printer s CD ROM for more detailed information on the
225. ssary contact a licensed electrician to install a properly grounded outlet Symbols as marked on product DANGER high voltage S Protective ground earth terminal Use caution Refer to the manual s for information A WARNING If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused Service safety summary For qualified service personnel only Refer also to the preceding Users Safety Summary Do not service alone Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present Use care when servicing with power on Dangerous voltages may exist at several points in this product To avoid personal injury do not touch exposed connections and components while power is on Disconnect power before removing the power supply shield soldering or replacing components Do not wear jewelry Remove jewelry prior to servicing Rings necklaces and other metallic objects could come into contact with dangerous voltages and currents Power source This product is intended to operate from a power source that will not apply more than 250 volts rms between the supply conductors or between either supply conductor and ground A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation
226. ssary turn off the printer and allow the printhead to cool for 3 hours Check the y axis belt tension If the y axis drive is not smoothly and consistently rotating the drum horizontal bands or lines appear in the print Check the fuser for proper operation Ensure that the fuser oiler wheel contains oil A dry fuser can pull ink off of the print as it fuses it The Drum Step Compensation Adjustment whose value is stored in NVRAM should be within 30 to 30 The drum is either stepping too much or not enough for each pass of the printhead Refer to the Chapter 9 topic Drum step adjustment on page 9 26 Ensure that no wiring harnesses are interfering with the horizontal movement of the printhead Replace the engine control board Replace the carriage board Scratches in transparencies parallel to the paper path travel 1 Usually caused by foreign debris in the paper path Inspect the paper path for foreign matter that could scratch transparencies White portion of print is colored 1 Clean the paper tension blade and the paper clamp Also inspect and clean the fuser Perform a printhead cleaning cycle Check the connections to the carriage board Replace the engine control board Replace the printhead Color is uneven 1 2 Perform the Chapter 9 procedure Adjustments on page 9 4 Replace the printhead this is explained in the Chapter 8 Service Manual 6 13 6 Troubleshooting Not p
227. stalled and you are only adding the Phaser 600 printer open the Control Panel double click the Adobe driver icon then continue with Step 5 If you already have the driver installed and you want to add a printer other than the Phaser 600 printer open the Control Panel double click the Adobe driver icon then continue with Step 5 Printer PPD files are located in the WIN95_NT directory on the printer s CD ROM only Insert the printer s CD ROM into your CD ROM drive or insert the Adobe PS 3 Driver diskette into your disk drive In the Program Manager in Windows 3 1 select Run from the File menu At the Command Line do one of the following a CD ROM Type in the drive the CD ROM is in followed by the ADOBEPS3 directory and the file name SETUP EXE and click OK For example C ADOBEPS3 SETUP m Diskette Type in the drive the diskette is in followed by the file name SETUP EXE and click OK For example A SETUP When the README WRI dialog box appears select one of the buttons as desired In the PostScript Printer Driver Setup dialog box click Continue to begin the driver installation This installer overwrites older versions of the Adobe PostScript driver A message appears as files are copied to your hard disk Click the Restart Windows button when the installation is complete 2 38 Phaser 600 Color Printer Installing the Printer and Drivers l When the Install PostScript Printer from PPD dialog box appears
228. sy 27a 650 3416 00 Head to Media Assembly 27b 650 3557 00 Bearing and Oil Pads Kit 28a 211 0821 00 Printhead Hold Down Screws 28b Printhead Hold down Brackets 29 118 9304 00 Head Mounting Bracket Carriage Casting 30 650 3596 00 Head Carriage Bd 31 118 9287 00 Printhead Umbilical Cable 32 118 9310 00 Timing Fence Dot Clock amp Spring 33 118 9306 00 X Axis Steel Belt Assy A 4 Phaser 600 Color Printer Table A 2 FRU interior parts list Figure Part number Serial number Quantity Name and description A 2 parts Effective Discontinued 34 118 9288 00 Right Junction Board Assy 35 118 9305 00 X Axis Return Pulley 36 118 9308 00 Waste Bin Drawer 37 118 9309 00 Waste Bin Lock 38 118 9320 00 Right Paper Holder Assy 39 384 1765 00 Drip Plate Rods 40 650 2652 03 Drip Plate Assy 41 378 0387 00 Air Filter 42 650 2391 01 Head Wiper PM Kit Pkg of 5 43 650 3097 01 Purge System Assy Maintenance Station 44 650 2263 00 Air Pump Assy 45 118 9327 00 Clamp Stop 46 118 9324 00 Fuser Carriage Shuttle 118 9301 00 Belt Kit 47a Fuser drive belt 47b Y Motor Idler Belt 47c Y Drum Belt 47d Ink Loader Belts 2 47e Head to Media Stepper Motor Belt 47f Fuser Shuttle Belt 48 118 9293 00 Optical Sensor Interlock Switch Kit Fuser open switch INk Drop Sensor Ink Low Sensor Ink Origin Sensor Ink Loader Cover Closed Sensor Ink Loader Installed Sensor Top Cover Open Sensor Top Cover Latched
229. t Set the printhead back on its tailpiece by loosening all three tailpiece screws This maximizes the spacing between the printhead and the back tension blade and ensures the printhead does not strike the back tension blade before the printhead s head to media spacing can be properly set Manually rotate the head to media motor to lower the shim to its lowest point inside the head to media assembly on the right end of the back tension blade To ease lowering the shim pull back on the back tension blade moving the blade away from the drum The shim should extend 1 mm below the blade Then back the shim up by rotating the stepper motor 2 steps Slide the printhead so it is centered in front of the dimple on the right end of the back tension blade refer to the illustration on page 9 16 Install the head to media spring loader refer to the illustration on page 9 17 Reset the tailpiece s slide ramp so it extends all the way the printhead s left viewed from the front of the printer Without pushing lightly tighten the three tailpiece screws to secure the tailpiece s position Remove the spring loader and push the slide ramp to its extreme right viewed from printer front The printhead will tilt forward Slightly move the printhead to the printer s right to gain access to the tailpiece screws Tighten the three tailpiece screws to 3 5 in lbs 0 40 Nm starting with the upper right screw and proceeding clockwise Perf
230. t in damage to the product WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the covers and panels properly installed Do not operate in an atmosphere of explosive gases Safety instructions Read all installation instructions carefully before you plug the product into a power source Terms on product CAUTION A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to any excess moisture if product is dropped or damaged if you suspect that the product needs servicing or repair and whenever you clean the product Ground the product Plug the three wire power cord with grounding prong into grounded AC outlets only If
231. t the same time the firmware is downloaded Turn off the printer and wait 5 seconds 7 Remove the PCMCIA card 8 Close the electronics bay 9 Reinstall the output bin 10 Turn on the printer Service Manual 8 57 8 Field Replaceable Unit Disassembly Assembly Carriage board Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity Allow the printhead to cool this takes about 20 minutes Remove the right cover as explained in the earlier procedure Right cover on page 8 4 Warning The printhead is hot Allow it to cool before handling it Move the printhead tailpiece s slide ramp to the right to tilt the printhead backward slightly Supporting the printhead carriage disconnect the printhead s sensor and heater wiring harnesses from the carriage board Remove the printhead as detailed in the earlier procedure Printhead on page 8 14 Disconnect and free the umbilical cable from the carriage board 8 58 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Remove the four screws securing the carriage board to the carriage Remove the carriage board Printhead assembly Five sensor and heater wiring Hybrid flex cable harnesses Four screws a F Carriage T Tilt adjusting las IS Rear rail ia lt 2 hex screw Front rail X axis belt Umbilical cable Carriage board 9482 68 Fig
232. tal with all four feet in contact with the surface General Information Table 1 10 Functional specifications Characteristic Printing process Specification Sequential surface thermal transfer printing thermal wax transfer 1 Transfer rolls Wax impregnated transfer rolls The printer automatically senses the transfer roll type by the coding on the leading edge of the yellow band 3 Color Transfer Roll features sequential bands of yellow cyan and magenta 342 prints per roll A 4 pass ColorCoat Transfer Roll features sequential bands of precoat yellow magenta and cyan 214 prints per roll Black Transfer Roll features all black panels 880 prints per roll The printer automatically senses the transfer roll type by the size of the transfer roll cores Addressability 300 dots per inch horizontal and vertical Engine printing speed The time it takes from paper loading to paper ejecting a print 3 Color transfer roll about 30 seconds per print ColorCoat transfer roll about 40 seconds per print Print times do not include image processing time by the image processor which varies due to image complexity Minimum printing margins Perforated paper A and A4 size all sides 5 mm 0 2 ins Non perforated paper A and A4 size all sides 5 mm 0 2 ins except the bottom which is 21 mm 0 8 ins Service Manual 1 15 1 General Information 1 16 Table 1 11 Electrical specific
233. talling the Printer and Drivers Verifying printing from a PC Direct DOS connection verification Verify that the PC can communicate with the printer 1 Power up the printer and the PC If the PC is running under Windows exit Windows so that the PC is operating under DOS alone At the DOS prompt type in lowercase the following echo showpage gt port Substitute port with LPT1 LPT2 or COM1 etc or whichever corresponds to the port the printer is attached to The printer should respond by picking processing and ejecting a blank sheet of paper if this does not happen check your cabling Ensure that you have the port properly configured as explained in the Chapter 2 topic Connecting the printer on page 2 19 Windows 95 driver verification Using the Windows Write application verify that the PC running under Windows 95 can print to the printer 1 2 If it is not already running start Windows 95 Launch a simple text program such as one of the Windows 95 programs Notepad or WordPad If Notepad or WordPad is not available you can use any other text editor type program Type in a line of text such as THIS IS A TEST Service Manual 3 1 3 Verifying the Printer and Host Connections 4 Click the File menu item and select Printer Setup from the menu list Select Phaser 600 from the displayed list of available printer drivers Click OK 5 Click File and select Print A print file will
234. tep verification procedure that systematically confirms that particular components of a printer are properly functioning until a problem is found A symptom cause scheme that lists particular printer failures and error codes and their possible causes System power up sequence The following lists the chain of events that occur when you turn on a printer You can follow this list as one means of determining if the printer is operating correctly Power switch turned on Front panel LCD and LEDs turned on then off Power on self tests POSTS performed on electronic systems and the results displayed on the front panel Both front panel LEDs blink twice and the LCD blanks out The Error LED turns off and the front panel indicates yy Ine Wl Zed eds Head maintenance motor runs until the stop is found in the head maintenance cam gear Ink loader s printhead cover motor energizes Fuser motor drives the fuser shuttle right and left along the fuser track Head to media motor ran to ensure it is in its home raised position The drum is check to ensure it is in its home position The print engine board SRAM I O is checked Service Manual 6 1 6 Troubleshooting The print engine board flash memory is checked The printhead NVRAM checksum is checked The printer continues initializing by energizing its heaters The air pump is turned on and an air knife cycle performed on the printhead The X axis motor is ran to s
235. ter restored including the completion status of tests which were run earlier The result of loading a saved test selection file is exactly the same as if the settings were re specified manually It provides a way to pre select tests for particular audiences Default file name extensions for saved test selections is TSV Saving and restoring other settings Any user configurable setting that the program knows about is saved in a configuration file called DIAGS INI and persists from session to session Presently there is a short list of configurable items but any program setting you makes need only be done once 6 36 Phaser 600 Color Printer Troubleshooting 6 The diagnostic pull down menus summary All of the functionality in the user interface is accessible from the menu bar Some of the functions are additionally available via accelerator key Alt key synonyms The following discusses the pull down menus as they appear left to right Test Command Alt T Opens the test selection window View Menu Provides for changing various screens and major modes of operation for the program m PostScript Processor switches to the processor window to show results of test running on the processor m Erase Screen erases all the characters from the currently selected window it has no affect on the test running m Printer Info brings up a window summarizing information about the printer currently
236. the drum will rotate counterclockwise to three different positions Air knife wipe and purge Purge Wipe _ __ _ i Waste bin track US VA Maintenance track Sa Z Maintenance Air knife station pin 9482 97 Figure 5 6 The maintenance station cam For example to perform a purge cycle The drum is rotated counterclockwise to move the cam to the purge position which forces the maintenance station against the faceplate and allows the cam pin to move towards the drum following a deeper channel in the maintenance track which closes the air valve The vacuum pump is started and performs a 4 or 5 second purge The drum is then rotated clockwise to move the cam pin up a ramp in the track to open the air valve and remove the vacuum The drum continues to rotate clockwise to move the purge chamber away from the faceplate Ink from the purge chamber runs out of the cutouts in the gasket onto the drip plate and into the waste bin Service Manual 5 9 5 Theory of Operation Maintenance cycles The printer performs a cleaning cycle when the customer selects the Clean Head menu item The cleaning consists of these processes E Vacuum purge 4 seconds or 5 seconds depending on how many prints were made after the last purge If it is less than three prints then a 4 second purge is performed Air knife while the printhead moves away from the maintenance station m Air knife while the printhead mov
237. the front panel menu function 1 Press the Menu button on the front panel 2 Press an arrow button gt until the front panel displays this message Utilities lt gt Menu 3 Press the Menu button 4 Press an arrow button until the front panel displays this message Clean Head lt gt Select 5 Press the Select button 6 Press an arrow button until you see this message Test Print lt gt Print 7 Press the Print button the Test Print demonstrates the condition of the printhead jets If this does not clear the problem clean the head wiper manually using the following procedure 1 Make sure that the Ready message appears in the front panel then open the top cover Warning The printhead is hot Do not touch it 2 Use an alcohol dampened swab to clean the head wiper Service Manual 7 15 7 Cleaning and Maintenance Caution Never scrape the head wiper with a tool or your fingertip because you could damage it Clean the head wiper with an alcohol dampened swab only 9480 47 3 Close the top cover 4 Make a test print from the front panel 5 If the problem does not clear replace the printhead 7 16 Phaser 600 Color Printer Cleaning and Maintenance T Repacking and moving the printer Before you begin 1 Empty the waste bin as described below then turn the printer off 2 Let the printer cool down for 7 minutes before you move it so that the ink has
238. the fuser Note the pin on the right print engine frame to support the fuser as you install it Set the fuser on the pin and tilt it up into place Ensure the fuser is properly aligned to the lower roller guide as explained in the Chapter 9 topic Lower roller guide alignment on page 9 9 Also ensure the fuser belt is properly tensioned to 0 5 kgs 1 lb as explained in the Chapter 9 topic Fuser belt tension on page 9 6 Service Manual 8 39 8 Field Replaceable Unit Disassembly Assembly Paper clamp Tools required a 1 POSIDRIV screwdriver 1 5 mm hex wrench 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as explained in the earlier topic Left cover on page 8 3 3 Remove the right cover as explained in the earlier procedure Right cover on page 8 4 4 Manually rotate the drum and clamp to raise the clamp to its ready position 5 Remove the six screws three at each end securing the paper clamp to the drum Remove the clamp Drum clamp 9482 5 Figure 8 31 Removing paper clamp Reverse these steps to reinstall the paper clamp Ensure the clamp is correctly spaced and aligned to the drum by following the Chapter 9 procedure Paper clamp alignment on page 9 11 8 40 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Timing fence dot clock encoder Tools required a 1 POSIDRI
239. to status yes Not Authorized lt null string gt queries from host resident Simple Network Management Protocol SNMP utilities System name Printer name yes Phaser 600 String of 0 to 255 characters System contact Name and phone number or address yes String of 0 to 255 characters of person responsible for the printer System location Location of the printer yes String of 0 to 255 characters Trap Hosts A list of hosts one for each protocol yes None None which are able to receive traps N N N N Public N N N N Proxy N N N N Private N N N NARegional N N N N Core Private Hosts A single node address per protocol of yes None List of IP addresses of the a host which is able to set SNMP form N N N N variables Authentication If enabled the printer sends a trap for yes Enabled Disabled Failure Traps SNMP authentication failure SCSI Disk Indicates if a SCSI disk is attached to no Internal On line total space free the printer Also indicates its storage Connected space Uninitialized Capacity and the amount of free space External 2 30 Phaser 600 Color Printer Table 2 1 Configuration page settings cont d Installing the Printer and Drivers 2 Parameter Description Saved Default Limits or alternate choices in NVRAM Execute Determine whether or not to run the yes Run Skip Sys Start Job system start file during system initiation Boot Delay Number of seconds the printer waits yes 0 Any positive integer
240. to the customers not to touch the printing surface of the transparency media handle it by the edges only Fingerprints affect print quality m Explain to customers that they should not bend the media especially transparency film too sharply Otherwise print quality may be affected and jams may occur inside the printer Demonstrate trimming the media using a razor knife and the cutting guide m Show where media loading information is explained in the user manual Ink sticks Demonstrate how to load an ink stick Emphasize to customers to use only Phaser 600 printer ink sticks The printer s warranty will be voided if non Tektronix ink sticks are used Also emphasize that they should not use ink sticks that have large pieces missing and not to load any small broken pieces m Show where ink stick handling and loading instructions are explained in the user manual and on the ink stick card shipped with each ink stick box Emphasize that ink sticks must be kept clean contaminated ink sticks will eventually clog filters inside the printhead requiring it to be replaced Ink sticks should remain in their closed packaging until loaded in the printer s ink loader Explain how keeping the printer clean can ensure the highest quality prints Emphasize how dirt and dust can affect print quality and paper pick reliability m Stress the importance of using 90 or higher isopropyl alcohol not rubbing alcohol m Explain the contents and
241. unction board 4 Remove the two screws securing the head maintenance cam gear motor Remove the motor Head maintenance cam gear motor Figure 8 12 Removing the head maintenance cam gear motor Service Manual 8 13 8 Field Replaceable Unit Disassembly Assembly Printhead Tools required a 1 POSIDRIV screwdriver Removing the printhead 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity Allow the printhead to cool this takes about 20 minutes Open the top cover Remove the right cover as explained in the earlier procedure Right cover on page 8 4 Warning The printhead is hot To avoid injury allow it to cool before handling it Move the printhead tailpiece s slide ramp to the printer s right to tilt the printhead backward slightly Supporting the printhead carriage disconnect the printhead s sensor and heater wiring harnesses from the carriage board Loosen the right side tilt adjusting hex screw securing the printhead in place Back out the screw and its tilt plate far enough to free the printhead In order to not drastically alter the printhead tilt alignment do not loosen the left side tilt adjusting screw Supporting the printhead gently remove the printhead s hybrid flex cable from its connector on the carriage board 8 14 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 8 Tilt the printhead back an
242. uration page On the hard drive locate a set of jumper pins labeled AO A1 and A2 Only A2 should have a jumper installed this sets the SCSI to 4 Ensure no external hard drive uses SCSI address 4 Replace the hard drive Upon power up the image processor automatically checks and if necessary initializes the internal hard drive 6 18 Phaser 600 Color Printer Error codes and messages Engine board LEDs Troubleshooting 6 Engine error codes can be read either at the front panel or at the print engine control board The error code is displayed as a numeric value on the front panel A log of error codes is viewable in the menu item Service Support Fault History fault 1 is the most recent If for any reason the front panel is not operating you can interpret the current error code from a series of LEDs on the engine control board Table 6 2 Engine board LEDs LED Numeric value Example Indicated error 1 1 lit 1 2 2 O not lit 0 3 4 O 0 4 8 8 5 16 16 6 32 O 0 Total 25 Error code 25 7 none R Leds 7 and 8 are health LEDs that 5 ang z sequentially flash to indicated to Print engine error codes proper operation of the engine board CPU Table 6 3 Engine error codes reported to the front panel Code Descriptions Possible causes 1 unused 2 Bus trap error Engine control board CPU Replace the engine control board 3 Address trap error Engine control board CP
243. ure Replace the engine control board 21 Memory card checksum error Engine control board failure Replace the engine control board 22 SRAM O test failed Engine control board failure Replace the engine control board 23 to 24 unused 25 Printhead over temperature Check the carriage board wiring Replace the printhead Replace the carriage board Replace the engine control board 26 Over current X axis The motor is drawing more than 7 2 amps Check or replace the motor and its wiring harness Replace the engine control board 2 Over current fuser The motor is drawing more than 7 2 amps Check or replace the motor and its wiring harness Replace the engine control board Check that the fuser Carriage moves freely 28 Over current Y axis The motor is drawing more than 7 2 amps Check or replace the motor and its wiring harness Replace the engine control board 29 Out synchronous x axis The movement of the X motor is impeded Check or replace the motor and its wiring harnesses Replace the engine control board 30 6 20 Out synchronous fuser Phaser 600 Color Printer The movement of the fuser motor is impeded Check or replace the motor and its wiring harnesses Replace the engine control board Check that the fuser carriage moves freely Troubleshooting 6 Table 6 3 Engine error codes reported to the front panel cont d Code 31 Descript
244. ure 8 45 Removing the carriage board Service Manual 8 59 8 Field Replaceable Unit Disassembly Assembly Reverse these steps to install the carriage board Ensure the jumpers on the carriage board are correctly set for the Phaser 600 Color Printer 0052 01 Figure 8 46 Jumpers on the carriage board 8 60 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Junction boards Right junction board 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity N Remove the right cover as explained in the earlier procedure Right cover on page 8 4 3 Disconnect the 14 wiring harnesses leading to the right junction board 4 Remove the four screws securing the right junction board to the printer frame Right junction board location Remove 15 wire harnesses Remove four screws Junction board 9482 69 Figure 8 47 Removing the right junction board Reverse these steps to install the right junction board Service Manual 8 61 8 Field Replaceable Unit Disassembly Assembly Left junction board 1 Turn off the printer Leave the power cord plugged in to provide a discharge path for static electricity 2 Remove the left cover as explained in the earlier procedure Left cover on page 8 3 3 Disconnect the 11 wiring harnesses leading to the left junction board 4 Remove the four screws securing the left junction board to the printer fr
245. used in Information Processing Systems General License VDE 0871 6 78 Class B Radio Frequency Interference Suppression of Radio Frequency Equipment for Industrial Scientific Medical ISM and Similar Purposes FCC Class B for 115 VAC equipment Phaser 200 and 220 Color Printers Chapter Installing the Printer and Drivers This chapter discusses installing the printer and its drivers as a part of the SO installation option Tektronix Service Option S0 consists of three main functions detailed in this and the next two chapters of this manual Chapter 2 Installing the Printer and Drivers The first portion of installation instructions this chapter consists of five basic processes Pre installation interview This is a phone interview to verify that the customer is ready for the printer The interview verifies that the customer has a suitable place for the printer with the proper environment The call also verifies that any assistance such as network system administration will be available for the scheduled installation and that all necessary cables will be available Unpacking This is the procedure for taking the printer out of its shipping box Testing This checks that the printer works properly prior to connecting it to a host computer Cabling and configuring This discusses setting up the printer for communicating to the appropriate host computers Loading drivers This covers installing software on the host
246. ust menu s sub menu Standard mode temperature adjustment Set the value to match the offset on the rear of the printhead 2 Scrollto the Enh Head Temp Adjust menu s sub menu Enhanced mode temperature adjustment Set the value to match the offset on the rear of the printhead Exit the menu Phaser 600 Color Printer Checks and Adjustments 9 Printhead drive voltage adjustment The voltage used to drive the printhead s piezo electric crystals is unique to each printhead Each printhead s required voltage is printed on the back of each printhead Generally once the voltage is set for a printhead it is not changed It may in rare cases be changed as the printhead ages In this procedure you can check and adjust the voltages used to drive the printhead during printing The HV and HV voltages should always be equal but opposite in polarity from each other Ensure that this is always the case when you adjust the printhead drive voltages 1 Power down the printer 2 Remove the small access panel on the front of the card cage to access the power supply test points inside 3 Turn on the printer 4 With a VOM measure HV on Pin 1 left pin Pin 2 center pin is ground Adjust the voltage to the required value listed on the back of the printhead Use the left high voltage adjustment potentiometer located to the left of the Pin 1 test point Measure HV on Pin 3 right pin with a small screwdriver adjust the voltage t
247. v Screws AC wiring harness ___ i a EZ Ye oF DC wiring harnesses 9482 66 Figure 8 43 Removing the power supply Reverse these steps to install the power supply Service Manual 8 55 8 Field Replaceable Unit Disassembly Assembly Engine control board 1 Turn off the printer Disconnect the power cord from the back of the printer 2 Remove the output bin 3 Open the card cage by removing the 10 screws securing it to the underside of the printer frame 4 Disconnect the 11 wiring harnesses leading to the engine control board 5 Remove the seven screws securing the engine control board to the card cage Remove the engine control board Wiring harnesses Wiring harnesses 9482 67 Figure 8 44 Removing the engine control board Reverse these steps to install the engine control board Note To retain printer calibrations and preference values transfer the NVRAM chip U6 from the old board to the new board 8 56 Phaser 600 Color Printer Field Replaceable Unit Disassembly Assembly 8 Downloading new engine control board firmware 1 Turn off the printer 2 Remove the output bin 3 Open the electronics bay 4 Insert the PCMCIA card in the card receptacle J110 on the engine control board 5 Turnon the printer The LEDs on the engine board will all turn on and then turn off Next the LEDs will sequentially turn on as the new firmware is downloaded 6 When all the LEDs flash a
248. xit roller thoroughly turn the roller to clean its entire surface 9480 29 Service Manual 7 11 l Cleaning and Maintenance Inserting the fuser s components Whether you are inserting new components or re inserting the existing ones follow these steps 1 Inserting the cutter blade into its slot on the fuser shuttle making sure that the exposed blade is facing up as shown AA 9480 46 2 Secure the cutter by sliding the locking lever N 9480 61 7 12 Phaser 600 Color Printer Cleaning and Maintenance T 3 Insert the foam oiler wheel into its slot on the fuser shuttle 9480 28 4 Insert the fuser wheel into its slot on the fuser shuttle 9480 31 Service Manual 7 13 l Cleaning and Maintenance Clearing an ink jam If an ink stick falls over in the loader m Slide the keyplate up to reveal the ink sticks m Raise the slider of the affected ink stick m Use a pen or pen like object to insert into opening and rotate the ink stick to the up position 9480 64 If an ink stick doesn t drop completely m Use tweezers to pull the ink stick out of the printhead or use a pen or pen like object to push the ink stick into the printhead 9480 33 1 14 Phaser 600 Color Printer Cleaning and Maintenance T Cleaning the printhead and head wiper If your prints have missing dots in a vertical row or a missing horizontal line first clean the printhead using
249. y fourth pass is advanced 17 pixels This minimizes the banding that may otherwise appear during Standard mode printing Service Manual 5 5 5 Theory of Operation Ink loader The ink loader allows the printer to automatically load ink sticks into the printhead as they are required to correct an ink low condition When an ink low condition is noted the following sequence takes place m The printhead shuttles left to the ink load position m The printhead door motor energizes to open the printhead door m The ink feed motor for the appropriate ink stick energizes to drive a belt featuring paddles that push one ink stick down into the printhead m The ink drop sensor detects when an ink stick is pushed into the waiting printhead The four origin sensors detect the position of each of the ink load belts so the paddles of each belt will be in the proper position to push the next ink stick into the printhead WS Ink loader door Ink sticks Ink load belt Ink stick eee low sensor Ink origin sensor Ink load motor eee L Printhead door motor drop sensor Printhead door Printhead Ink melt chamber A Ink reservoir 9482 98 Figure 5 4 The ink loader 5 6 Phaser 600 Color Printer Maintenance station Theory of Operation 9 Like ink jet printers the printer requires a maintenance station to keep the printhead jets working The printer s maintenance station performs four basic funct

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