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Transactional Technologies, LLC Virtual Terminal User Manual

1. H Adaptec ab Default REG SZ value not set a Adobe ab GatewayTimeOut REG Sz 30 del Online ab ProductionGateway REG_SZ https gateway17 jetpay com jetpay a bja hahaa Inc ab ProductionGatew REG Sz https gateway17 jetpay com jetpay UO YO Se ab ProxyPort REG SZ E Classes 2 B Clients lab ProxyServer REG 5Z 3 DivxNetworks ab TestGateway REG Sz https Jtest1 jetpay com jetpay Gl FunWebProducts ab TestGatewayBackup REG SZ https test1 jetpay com jetpay m Google RS UseProductionGat REG DWORD 0x00000001 1 i a Gtek UseWinInet REG_DWORD 0x00000000 0 Y Hemera Technologies Inc 2 Hummingbird 2 InstallShield 3 INTEL E Interact A Interact Commerce CJ JavaSoft Y Macromedia Y MetaStream A Microsoft Moore MozillaPlugins G MyWebSearch 2 Nico Mak Computing A Novell 3 Nullsoft 3 opec ORACLE Policies Y Program Groups Y ScreenSaver com E Secure E Sun E Symantec 3 Transactional Technologies 3 JetPay Credit Card Gateway COM Library gt JetPay Virtual Terminal VEGA Viewpoint ra TO AA My Computer HKEY_LOCAL_MACHINE SOFTWARE Transactional Technologies JetPay Credit Card Gateway COM Library Astart e 5 ll KSlassist Microsoft out f vtum 0 1 1010 doc M Documenti Microso amp Main 2 Registry Editor kE DA 2 52PM Figure 15 24 Ge R8 8 8 DR 8 E 8
2. Https Settings Production Gateway https gatewayl7 jetpay com jetpay Backup Gateway https gatewayl7 jetpay com jetpay Test Gateway https 7testi jetpay com jetpay Backup Test Gateway https 77test1 jetpay com jetpay Proxy Server server ljetpay com Proxy Port I Use Production Gateway v Gateway Time Out 30 q Figure 3 28 3 28 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 2 6 Proxy Port If a proxy server is being used enter the port number tty port used Refer to Figure 3 29 as a graphical representation of this configuration item If you are unsure of the Proxy Port ask your system administrator 3 2 7 Use Production Gateway If the site 1s using the VTJetCom application to process test transactions such as those using the TESTTERMINAL terminal ID this check box should remain un checked If the site 1s using the VTJetCom application to process live transactions the Use Production Gateway check box should be checked see Figure 3 30 2000 2003 Transactional Technologies All Rights Reserved 3361 Boyington Drive Suite 180 Carrollton TX 75006 7 irtual Terminal Config iif General Config Y Retail Config y Mail Telephone Config Terminal ID Config HTTPS Settings Https Settings Production Gateway https 77gateway1 7 jetpay com jetpay Backup Gateway http
3. Terminal ID T able Terminal ID TESTTERMINAL y Add Modi Delete Alias Routing Code Optional Te stinq Terminal ID Defined 1 Figure 3 13 A window will appear requesting verification to delete the selected Terminal ID see Figure 3 14 If the Terminal ID displayed 1s the appropriate ID to delete click on the Yes button Otherwise click on the No button 3 20 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Virtual Terminal X Do you want to delete the TerminallD TESTTERMIMAL Testing Figure 3 14 3 1 2 Process File Terminal Mode When the Process File Terminal setting has been selected 1n the Features Config tab as discussed in section 4 6 the Terminal ID Config tab will appear slightly different see Figure 3 15 7 Virtual Terminal Config i General Contig y Retail Config y Mail T elephone Config Terminal ID Config HTTPS Settings r Terminal ID Table Terminal ID Add Modity Delete Routing Code Optional c Input File Name Output File Name Input File Path Output File Path 3 ACH Compass ACH Compass ACH Merrick J ACH Merrick audiograbber audiograbber Documents and Settings Documents and Settings LL History History Terminal ID De
4. Figure 15 11 Now open up Windows Explorer and navigate to the VTJetCom folder see Figure 15 12 p 972 503 8900 f 972 503 9100 Ex TJetCom File Edit View Favorites Tools Help da Back j GQsearch Folders qeu ur Address VT JetCom ee X x Eg 2181 x 17 object s Disk free space 5 33 GB Figure 15 12 Find the file info reg and double click on it see Figure 15 13 15 8 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Folders Size Type Modfed p DivX ni TMerchantapplicati 258 KB Adobe Acrobat Doc 6 8 2004 10 29 AM i C Free Offers from Bs ProcessFileClient 76 KB Application 6 9 2004 10 48 AM H I FunWebProducts VTJetCom TS VTJetCom exe 1 232 KB Application 6 9 2004 12 04 PM Google Sif tt cif 4KB GIF Image 11 28 2001 2 55 PM C Hemera Select an item to view its description a TRFFC10A ICO 2KB Icon 4 23 1998 10 00 PM h Hummingbird E terrciob 1co 2KB Icon 4 23 1998 10 00 PM amp amp C Internet Explorer pq S trrrcioc 1co 2KB Icon 4 23 1998 10 00 PM C MasterCard Memt oe x Fatt ic 6KB Icon 5 14 2002 7 30 AM C Messenger ES Va igibtt2 ico 6KB Icon 5 26 2004 12 08 PM microsoft frontpac CST sl pBvirtualTerminal T 4 228 KB Microsoft Access Ap 6 15 2004 3 15 PM E C Microsoft Office amp dbi REG 1KB Registration
5. 2 Are you sure you want to add the information in C PROGRA 11WTJetComiinfo reg to the registry Figure 15 14 Now there will be a message confirming the information is saved see Figure 15 15 Click lt OK gt Registry Editor 9 LA G Information in CAPROGRA 1 TJetComtinfo reg has been successfully entered into the registry Figure 15 14 These steps should allow Virtual Terminal to successfully function in a Windows 98 environment If this download and install fails for some reason proceed through the following Steps Go to Start Run see Figure 15 15 Virtual Terminal User Manual 15 9 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 New Office Document Open Office Document Windows Update Ej Winzip Programs gt Documents Settings d Search Help Run Shut Down Astor C SG Ups Figure 15 15 In the command line type regedit see Figure 15 16 and click lt OK gt Type the name of a program Folder document ar Internet resource and Windows will open it For you Open regedit Cancel Browse Figure 15 16 This will open up the Registry Editor a wndow similar to Windows Explorer see Figure 15 17 gi Registry Editor l m 8 x Registry Edit View Favorites Help El My Computer a HKEY
6. 7 15 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Retail E File Options Features Passwords Reports About Transaction Information C SALE Card Number C AUTH ONLY Expiration Date MMYY 02 C FORCE Total amp mount REFUND Tas mount C VOID Card Holder Name C CAPTURE Approval Code C CHECK Order Number C CHECK VOID TRANSACTION ID C CHECK REYERSAL UserData1 AS A User Data 2 INQUIRY User Data 3 Transactional Technologies PROCESS AS y TRANSACTIONAL MANDATORY FIELDS pa TECHNOLOGIES Response Information Response Status Action Code CVV2 Response Authorization Code Response Transaction ID Close Clear Fields Submit Figure 7 14 The following fields are required to perform an nquire transaction e Transaction ID e Process As Terminal ID Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 4 Using the Virtual Terminal Mail Telephone Order Terminal The Virtual Terminal Mail Telephone Order Terminal window is primarily used by merchants that sale goods and services via mail and or phone Due to the nature of MOTO Mail Order Telephone Order transactions more data fields are provided to aid in preventing the use of stolen cards and to aid
7. Card Number Expiration Date Total Amount Process As Terminal ID Click on the Submit button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 3 4 Force When a referral message response is received or a temporary interruption of service occurs a voice authorization must be obtained to use the card After receiving the voice authorization a Force transaction can be performed to conduct the sale To perform a Force transaction select FORCE on the left side of the Virtual Terminal Retail window see Figure 7 7 7 8 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Retail File Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER C AUTH ONLY EXPIRATION DATE MMYY C2 C REFUND Tas mount C VOID Card Holder Name C CAPTURE APPROVAL CODE C CHECK Order Number C CHECK VOID Transaction ID C CHECK REYERSAL UserData1 User Data 2 C INQUIRY User Data 3 Transactional Technologies PROCESS AS TRANSACTIONAL l MANDATORY FIELDS E Response Information Response Status TECHNOLOGIES Action Code C2 Response Authorization Code Response Transaction ID Close Clear Fields Submit Fig
8. OK Cancel Apply Figure 3 61 3 48 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 5 1 7 Verify Password Return Transactions The Verify Password Return Transactions ioi x permits the merchant to restrict who has TeminaliD Config FestesComig HTTPS Settings General Config Retail Config Mail Telephone Config Retail Terminal Settings DefaultT erminal ID Testing xy Routing ID A O O Default Transaction Type Authony y Number of Receipts n i Default Printer MSERVERO2ACustomer Service LJ2100 7 Enable Decline Receipt Jw authorization to perform Refunds Voids Check Voids etc To enable this function check this box see Figure 3 62 User Data Description CVV2 Mandatory User Data 1 Mandatory User Data 2 M Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 62 3 5 2 User Data Description This section defines whether mandatory checking of CV V2 information permits the merchant to define user data fields and or determine if these fields are required for processing a transaction Virtual Terminal User Manual 3 49 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 5 2 1 CVV2 If the merchant desires that all transactions have a
9. irtual Terminal Mail Telephone Order File Options Features Passwords Reports About ip Adi Information C SALE Tip Adjustments Gtrl 3 Off Line Transactions Ctrl F NUHBER AUTH Transactions Declined Ctrl I ON DATE MMYY Cv V2 C FORCE igin Mait Order TOTAL AMOUNT Origin Mail Order y C REFUND Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code C CAPTURE Biling Address Biling City C CHECK Billing Phone Billing County United States of America y C CHECK VOID Transaction ID Bill State Prov Texas TX C CHECK REVERSAL UeDaal 00 C INQUIRY UeDaa2 00000000000 Transactional User Data 3 o Technologies PROCESS AS Testing y TRANSACTIONAL Wer MANDATORY FIELDS Response Information Response Status Action Code DV V2 Response Authorization Code Address Match Response Transaction ID Zip Match ON Line Transactions AVS Description AAA q Reprint Last Close Clear Fields Submit TECHNOLOGIES Figure 4 13 Choosing Off Line Transactions will open the Off Line Transactions screen see Figure 4 14 jz irtual Terminal Off Line Transactions lel xd Order Number Transaction ID Account Account Holder Name 440652175639DMEYkh xxxx1000 AUTHONLY B88E477 7ES8BS8VXUZe xxxx1245 AUTHONLY 5SSFS4s8ssFD6YO3CGb x x4121 1400 AUTHONLY B41747AF7D HSN5bPd xxxx3626 AUTHONLY Edit Transaction Remove Transaction
10. 1 2 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 2 Prerequisites This section defines the prerequisites required in preparation and installing the VTIJetCom software It explains how to obtain the software and provides information in regards to the removal of previous versions as well as the procedure for installing the current version prior to first using the software 2 1 Obtaining the VT JetCom Software The Virtual Terminal VTJetCom can be downloaded free of charge from the following location FTP Site ftp zubat jetpay com User ID dnload Password dnload Mw OTE If connecting to the FTP site from a web browser Internet Explorer Netscape etc enter ftp dnload dnload O zubat jetpay com in the URL field see Figure 2 1 A ftp zubat jetpay comj Microsoft Internet Explorer Fife xl File Edit View Favorites Tools Help EJ da Back Lisearch GyFolders c4 UE Uz X A Edy Address a tp fzubat jetpay com Go Links Google i tts o Search Web 3 E25 blocked 18 AutoFill 2 Options 2 Norton AntiVirus a bin dev dll archive dil current encrypt soft exp javacom cu zubat jetpay com Server zubat jetpay com User Name dnload jetpay xml landmark ttmsp vt archiv
11. By Origin By User Data 2 W By Date By User Data 3 Terminal ID Testing Note All Terminal IDs by default MMOD MMOD Date From LT pE Time From 00 a 03 Figure 10 10 The generated report will look like Figure 10 11 The buttons above the top allow you the option of saving the report see Figure 10 12 copying the report to the clipboard see Figure 10 13 printing the report see Figure 10 14 or exiting see Figure 10 15 is irtual Terminal Report index htm l 81 x E wall Ral E Transactions Terminal ID Testing A Acct dmn z Transaction ID oon Account Holder Date Time Amount y un Status Type Type Name iin FORCE 040620211930DY1QK4 VISA 0019 06 20 2004 21 19 33 1 00 0412 NORMAL SALE 040620211928NAGAGX VISA 1000 Doe John 06 20 2004 21 19 33 108 0410 TEST18 NORMAL Totals 2 Totals Amount by Card Type Terminal ID Testing Card Type Total Amount Total Transactions VISA 2 08 2 Totals 1 Totals Amount by Transaction Type Terminal ID Testing Transaction Type Total Amount Total Transactions FORCE 1 00 1 SALE 1 08 1 Totals 2 z Figure 10 11 10 5 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Save Report IT i
12. Figure 3 4 Click on the Save button and then click on the Close button The Virtual Terminal Retail window will appear see Figure 3 5 Virtual Terminal User Manual 3 15 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 irtual Terminal Retail E File Options Features Passwords Reports About SALE o w AUTH ONLY FORCE REFUND VDID CAPTURE CHECK CHECK YOID CHECK REVERSAL INQUIRY 0 NE NE ME ME NE E I Trensectional Tecbrologies TRANSACTIONAL TELANMOLOGIES Reprint Last Close Transaction Information CARD NUMBER EXPIRATION DATE TOTAL AMOUNT Merr Pe Tax Amount Card Holder Hame Approval Code Order Number Transaction ID User Data 1 User Data 2 User Data 3 PROCESS AS MANDATORY FIELDS Response Information Response Status LL Action Code E DV Response NE Authorization Code a4 Response Transaction ID Clear Fields Submit Figure 3 5 p 972 503 8900 f 972 503 9100 The installer must configure the application before use To configure the Virtual Terminal application select Options from the top line menu and then select Configure see Figure 3 6 irtual Terminal Retail File Options Features Passwords Reports About Terminal Type Configure Diagnostics Get Card Number Ctrl
13. gt Use the following port Port Description Printer sd Lis Printer Part Acrobat POP Writer LPT 2 Printer Part I M he C LE Serial Port CUM 2 Serial Part CORA C anal Part Note Most computers use the LPT 1 part ta communicate with a local printer Create a new port Tyre Local Part F Back Cancel Figure 14 16 The next window to appear will ask that you identify the printer that is being added In the left window pane labeled Manufacturers scroll down and select Generic In the right window pane select Generic Text Only and then click on the lt Next gt button see Figure 14 17 Add Printer Wizard Add Printer Wizard The manufacturer and model determine which printer to use Fi Pi A 427 Select the manufacturer and model of pour printer IF pour printer came with an installation disk click Have Disk IF your printer is nat listed consult your printer documentation hor a compatible printer Manufacturers Printers Digital Epson Fujita Generic IBM Graphics Spin wide ACC MS Publisher Color Printer Generic MS Publisher Imagesetter Gestetner Windows Update Have Disk HE Back Cancel Figure 14 17 The next window to appear will ask that you identify the printer In the box labeled Printer name enter Verifone If you want this to be the default printer for your computer select Yes Otherwise select No Click on the lt N
14. If no more terminal ID s are to be configured click on the Close button 3 1 1 2 Modifying a Terminal ID To modify a Terminal ID select the appropriate Terminal ID in the Terminal ID drop down list and then click on the lt Modify gt button see Figure 3 11 5 Virtual Terminal Config General Config Retail Config Mail Telephone Config Terminal ID Config HTTPS Settings m Terminal ID Table Terminal ID TESTTERMINAL y Add Modi Delete TESTTERMINAL Alias Routing Code Optional Testing Terminal ID Defined 1 OK Cancel Apply Figure 3 11 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The Modify Terminal ID window will appear Make the appropriate modification and then click on the lt Save gt button Click on the lt Close gt button once all modifications have been made and verified see Figure 3 12 101 x Terminal ID Alias Routing Code Optional nT Save Close Figure 3 12 You will be returned to the Virtual Terminal Config window 3 1 1 3 Deleting a Terminal ID To delete a Terminal ID select the appropriate Terminal ID in the Terminal ID drop down list and then click on the lt Delete gt button see Figure 3 13 7 Virtual Terminal Config General Config Terminal ID Config
15. Properties start w E EH Ki E eo de KS Inbox 5 VTJetcom i budget ts 5 JBook2 fa vtum 0 EJ JetPay sj Bilvicroso untitled e p d C D do Es 11 28 AM Figure 15 4 o When the Map Network Drive window appears Select an available Drive Letter in the block titled Drive In the block titled Folder enter the name of the server Virtual Terminal User Manual 15 3 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 and then the name of the share 1 e server VtJetCom Ensure that the check box titled Reconnect at logon is checked See Figure 15 5 Map Network Drive xx Windows can help you connect to a shared network Folder and assign a drive letter to the connection so that you can access the Folder using My Computer Specify the drive letter Far the connection and the Folder that you want to connect Ea Drive fF bl Folder Server v T JetCom Browse Example serverishare v Reconnect at logon Connect using a different user name Create a shortcut to a Web folder or FTP site E Cancel Figure 15 5 o Click on the Finish button e If this is an upgrade perform the steps identified in section 2 of this manual e Install the VIJetCom Virtual Terminal application as defined in section 3 1 of this manual
16. Use Production Gateway Gateway Time Out 30 OK Cancel Apply Figure 3 26 Transactional Technologies LLC The Backup Test Gateway setting is the URL with which the application will connect to in order to process a test transaction in the event that communications cannot be established with the Test Gateway The Backup Test Gateway should be set to https testl jetpay com jetpay Refer to Figure 3 27 as a graphical representation of this configuration item 3 2 5 Proxy Server If a proxy server is being used at the location where the Virtual Terminal is being installed enter the IP Address or fully qualified hostname of the proxy server Refer to Figure 3 28 as a graphical representation of this configuration item 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 Virtual Terminal Config if General Config Retail Config y TeminallD Config Https Settings Production Gateway https gatewayl7 jetpay com jetpay Backup Gateway https gatewayl7Z jetpay com jetpay Test Gateway https testi jetpay com jetpay Backup Test Gateway https 77test1 jetpay com jetpay Proxy Server Proxy Port hi Use Production Gateway Vv Gateway Time Qut 30 z DK Cancel Apply Figure 3 27 17 Virtual Terminal Config Bl x General Config Retail Config Mail T elephone Config Terminal ID Config HTTPS Settings
17. xPClient 010817 1148 C iMWINNTIMSystem32 spoolS DRIVERSMWA 246643 5TDNANES GPD This is the end of the printer test page Figure 14 23 14 12 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved p 972 503 8900 f 972 503 9100 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 14 4 2 Windows 95 Windows 98 and Windows NT 4 0 To begin the setup click on the lt Start gt button and then select Settings Printers see Figure 14 24 fs Settings E Frinters r Figure 14 24 When the Printers window appears double click on Add Printer icon see Figure 14 25 Printers Figure 14 25 The Add Printer Wizard window will appear Ensure that the radio button to the left of My Computer is selected and then click on the lt Next gt button see Figure 14 26 Add Printer Wizard Figure 14 26 Virtual Terminal User Manual 14 13 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The next window allows you to select the appropriate port that the printer is connected Check the box to the left of the appropriate COM port and then click on the lt Next gt button see Figure 14 27 Add Printer Wizard LI LPT1 Local Port O LPT2 Local Port LILPT3 Local
18. Figure 3 79 Upon completion of all configuration items click on the lt OK gt button The installer will be returned to the original Virtual Terminal window see Figure 3 78 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER AUTH ONLY EXPIRATION DATE MMYY CYv 2 C FORCE i Ma TOTAL AMOUNT Origin Mail Order Y C REFUND Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code CAPTURE Biling Address Biling City CHECK BilingPhone Biling County United States of America C CHECK VOID Transaction ID Bill State Prov Texas TX y C CHECK REVERSAL User Data C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESSAS y TRANSACTIONAI Metr ay com MANDATORY FIELDS rary dd Response Information TECHNOLOGIES Response Status RNC Action Code DV Response Authorization Code Address Match Response Transaction ID Zip Match ANS Description Reprint Last 3 60 Close Clear Fields Subrnit Figure 3 78 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 4 Features The next option on the top line menu is features see Figure 4 1 The appearance of this menu will va
19. TRANSACTIONAI MANDATORY FIELDS Response Information Ed Response Status E A Action Code CvW2 Response Authorization Code Po Response Transaction ID nn Reprint Last Clear Fields Submit Figure 7 1 irtual Terminal Retail File Options Features Passwords Reports About Mail Telephone Ctrl M Terminal Type Configure Diagnostics Ctrl N Ctrl S Get Card Number Ctrl G t Close Batch Reporting Ctrl B Tax Amount po C VOID Card Holder Mame C CAPTURE Approval Code C CHECK Order Number Dna ns C CHECK VOID Transaction ID C CHECK REVERSAL User Data 1 User Data 2 C INQUIRY User Data 3 A Transactional Technologies PROCESS AS TRANSACTIONAI MANDATORY FIELDS 2Jetfi ay cor sepa Response Information Response Status Action Code CVV2 Response VECHNULOGIES Authorization Code Response Transaction ID Reprint Last Close Clear Fields Submit Figure 7 2 7 2 2 Switching from MOTO to Retail or File Processing If the displayed terminal is the Virtual Terminal Mai Telephone Order Terminal select Options Terminal Type Retail from the applications top line menu see Figure 7 3 Virtual Terminal User Manual 7 3 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972
20. This section defines whether mandatory checking of CV V2 information billing address information and or billing postal code zip will be used In addition to this the merchant has the ability to ensure that their own user data is entered when performing the transaction 3 4 2 1 CVV2 If the merchant desires that all transactions A virtual Terminal EE have a CVV2 check performed check this box AJemantmo femuecoo _HITS Satire l Mail Telephone Config see Figure 3 52 Maill Telephone Order Terminal Configuration Default Terminal ID Testing y Routing ID Ey Default Origin Phone Orders Default Transaction Type Authonly y Default Billing Country United States of merica y Default Billing State Texas TX y Number of Receipts f 4 Default Printer ASERVERO2 Customer Service LJ2100 Enable Decline Receipt V Verify Password Return Transactions IV m User Data Description Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 7 Mandatory OK Cancel Apply Figure 3 52 Virtual Terminal User Manual 3 43 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 4 2 2 Billing Address If the merchant desires that the billing address of the card holder be verified check the Billing Address Mandatory check box see Figure 3 53 3 4 2 3
21. Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About Terminal Type hsaction Information Configure Ctrl N CARD NUMBER Diagnostics Ctrl S PIRATION DATE MMY Y CA2 t Get Card Number Ctrl G TOTAL AMOUNT sis Origin Mail Order y Y Close Batch Reporting Ctrl B Card Holder Name Order Number UB Approval Code Biling Zip Postal Code C CAPTURE BligAddess PB C CHECK Billing Phone d Billing Country United States of America C CHECK VOID Transaction ID BiStme Pov Texas TX y C CHECK REVERSAL User Data PO o INQUIRY User Data 2 00000000 Transactional User Data 3 Technologies PROCESS AS Testing y TRANSACTIONAL q 23 MANDATORY FIELDS A AS Response Information TECHNOLOGIES Response Status Action Code CVV2 Response Authorization Code Address Match Response i Transaction ID Zip Match MA AVS Description Reprint Last Close Clear Fields Submit Figure 10 16 e The Reporting Password window will appear see Figure 10 17 Enter the appropriate password and click on the Accept button Reporting Password zr xi Accept Figure 10 17 e The Virtual Terminal window will appear To close batch transaction for end of day click lt Yes gt or click on lt No gt to cancel the operation see Figure 10 18 Close Batch Reporting xj 2 All the t
22. Window 98 Windows 20007 e Remove all VIJetCom versions currently installed on the terminal e Click on Start Setting Control Panel e Select Add Remove Programs e The Add Remove Programs window will appear see Figure 2 9 5 Add Remove Programs loj x E ce Currently installed programs Sort by Name Change or Abyss Web Server X1 remove only Size Remove Programs Used Last Used On 9 29 2003 a Ta change this program or remove it From your Change Remove ES P computer click Change Remoave Change Remoave Add New Programs AB Adobe Acrobat 4 0 66 5MB AIPTEK Pencam YR Manager 6 616 are Cisco TFTP Server v1 1 1 33MB E E Ethereal 19 4MB Windows 77 FormFlow 2 24 Filler 14 6MB Components Y F Secure 55H Client 7 48MB i im Google Toolbar for Internet Explorer im HP RecordNow Access and i Intel R PRO Network Adapters and Drivers Defaults Set Pro gram gl Internet Explorer 9822925 19 1MB al LiveReg Symantec Corporation 1 98MB a LiveUpdate 1 80 Symantec Corporation 7 16MB al 1 aniterhiTaurh SoFhimare 1 10M El Figure 2 9 Add Remove Programs Window e Scroll down in this window and locate click on the VT JetCom software listed see Figure 2 10 Virtual Terminal User Manual 2 3 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Egg
23. character or sentinel appended to the expiration date Sample hand entered Sale expiration date in bold 11 2 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 CI Clerk Comments 4Q00038000Z0001000 O5S12 100 Swipe data tracks 1 and 2 start and end sentinels in bold B4000300020001000 JANEDOE 051204404002 4000300020001000 05120167520012 Note that both Track 1 and Track 2 use as the end sentinel character 11 3 1 Formatting a Request File Using Track 1 and Track 2 Data Using both Track and Track 2 data is desired The entire above string minus the start sentinel for Track 1 would be appended to the expiration date in the following manner 0512B4000300020001000 JANEDOE 051204404002 40003000200010002051201675 The expiration date end sentinel for Track 1 data and beginning sentinel for Track 2 data are in bold print The percent symbol signifying the beginning of Track 1 data 1s removed The entire entry for a sale transaction would look like this one continuous line Cia COLERKICS OCOMMENIZT7 S000300020001000 9g5l24000350002000T1000 A NEDOE 051204404002 7 4000300020001600020512016752001002 1 00 11 3 2 Formatting a Request File Using Only Track 1 Data If only Track 1 data 1s desired th
24. 1 You can share this folder among other users on your network To enable sharing for this folder click Share this folder nn name j VTJetCom Comment C User limit Maximum allowed L Alw A Users To set permissions for how users access this folder over the network click Permissions Permissions Caching To configure settings for Offline access to this shared folder click Caching Figure 15 3 o Click on the lt OK gt button 15 2 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Mw OTE If the site is concerned with who does does not have access restrictions should be applied to the share 15 1 2 End User Workstation Client Installation The End User Workstation installation is installed and configured in two phases The first phase requires that the merchant log in with an account that has administrator access The second phase is required for each user that will use the system PHASE I e Map a network drive to a local drive To do this perform the steps defined below o On the desktop right click on My Computer and select Map Network Drive see Figure 15 4 Open Explore MEL Search Manage Map Network Drive Disconnect Network Drive Pla Create Shortcut Rename
25. 10 00 PM 4 Hummingbird Registration Entries 3E TRFFC10B ICO 2KB Icon 4 23 1998 10 00 PM H Internet Explorer Modified 6 20 2004 1 37 PM 3 TRFFC10C ICO 2KB Icon 4 23 1998 10 00 PM J MasterCard Memb Pp tt ico 6KB Icon 5 14 2002 7 30 4M Messenger Size 282 bytes iaett2 ico 6KB Icon 5 26 2004 12 08 PM H E microsoft frontpac Attributes normal 2 DBVirtualTerminal T 4 228 KB Microsoft Access Ap 6 15 2004 3 15 PM H Microsoft Office amp 3 dbi REG 1KB Registration Entries 3 29 2004 3 03 PM Microsoft Visual St db2 reg 4KB Registration Entries 6 14 2004 5 35 PM 4 0 MP3 WAY Converl ET info reg 1KB Registration Entries 6 20 2004 1 37 PM 4 03 MSN Messenger g tt reg 4KB Registration Entries 6 14 2004 5 35 PM C MyWebSearch EJEquifax cer 1KB Security Certificate 3 30 2004 3 19 PM CJ NetMeeting drt ca0 crt 2KB Security Certificate 1 29 2003 9 52 4M Q Norton Antivirus ST6UNST LOG 7KB Text Document 6 14 2004 5 35 PM 4 03 Oracle Outlook Express L Putty QuickTime La Snapshot Viewer a Spybot Search 8 Symantec C3 Tact Td a Viewpoint amp 7 Visio 6 3 vital 3 VTJetCom a Wasp Technology web Publish H I webshots EC Winamp 282 bytes t My Computer Type Registration Entries Size 282 bytes Figure 15 13 A message will appear asking if you are certain you want to add the information to the registry see Figure 15 14 Click Yes Registry Editor X
26. 3 40 Virtual Terminal User Manual 3 35 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 3 2 4 Optional Features for Receipt The optional features permits additional jo Vetual Terminsl CNA 3 8 2 E TeminallD Config Features Config HTTPS Settings information to be printed on the receipt To Sarena Canis enable printing of any of these additional ee Terminal Behavior items select the desired features see Figure 3 EE Vue B 41 The optional features are listed below Merchant Name Transactional Technologies LLC Merchant GIF e pics jetpay gif Ct ss Merchant ICON c pics jetpay ico A e Order Number Merchant s Order Receipt Format Number Terminal ID Testing Modify Clear Fields e Origin Defines Mail Order or Telephone Receipt Header Line 1 Transactional Technologies LLG Order Receipt Header Line 2 3306 Boyington Drive Suite 180 p Receipt Header Line 3 Carrollton TX 75006 e Exp Date Credit card expiration date oe e ies Receipt Header Line 4 800 834 44 340 s e User Data 1 2 3 Merchant defined Receipt Trailer THANK YOU FOR YOUR PATRONAGE fields v Associate Terminal ID with Headers in the Receipt r Optional Features for Receipt J Order Number Exp Date Origin M UserDatal UserData3 OK Can
27. 3 Google E Stek 3 Hemera Technologies Inc 3 Hummingbird A InstallShield 3 INTEL FF Interact 3 Interact Commerce JavaSoft 3 Macromedia Y MetaStream Microsoft 3 Moore 2 MozillaPlugins 3 MyWebSearch 3 Nico Mak Computing 3 Novell 3 Nullsoft ODBC C ORACLE 3 Policies 3 Program Groups ScreenSaver com A Secure E Sun 3 Symantec feng Transactional Technologies O VEGA Y viewpoint Y Visio 1 8 E88 I9 D 8 8 I9 D 9 I8 9 I9 I8 9 ET 9 ETE EE LA A My Computer HKEY_LOCAL_MACHINE SOFTWARE Transactional Technologies Figure 15 19 Expand Transactional Technologies using the sign and click on Jetpay Credit Card Gateway COM Library see Figure 15 20 Virtual Terminal User Manual 15 11 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC Now in the upper menu go to Edit New DWORD Value see Figure15 g Registry Editor 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Registry Edit View Favorites Help C SOFTWARE 3 Adaptec 3 Adobe 2 America Online 3 Apple Computer Inc G Btrieve Technologies A Cla
28. 3 Transactional Technologies Er Ee E 8 9 8 PEE 8 E 8 E E 8 E 8 EE E Ef 3 JetPay Virtual Terminal Y VEGA Renames the selection 3 JetPay Credit Card Gateway COM Library E viewpoint f anc b ab Default REG SZ ab GatewayTimeOut REG SZ lab ProductionGateway REG SZ lab ProductionGatew REG SZ ab ProxyPort REG SZ ab ProxyServer REG_SZ lab TestGateway REG SZ ab TestGatewayBackup REG SZ Rg UseProductionGat REG DWORD New Value 1 REG_DWORD value not set 30 https qateway 17 jetpay com jetpay https gqateway 17 jetpay com jetpay https ftest1 jetpay com jetpay https test1 jetpay com jetpay 0x00000001 1 0x00000000 0 Start 4 8 A assist Microsoft Out B vtum 0 1 1010 doe Documenti Microso E Main lady Registry Editor FED 2 51PM Figure 15 23 Type in UseWinInet see Figure 15 24 and hit Enter Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved p 972 503 8900 f 972 503 9100 15 13 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Registry Editor Registry Edit View Favorites Help SOFTWARE
29. 503 8900 f 972 503 9100 This will change the terminal type from MOTO Virtual Terminal Mail Telephone Order Terminal to Retail Virtual Terminal Terminal If Process File Terminal has been enabled under the Features Config section 3 6 2 File Process will also appear in this list see Figure 7 4 Select File Process to switch to Virtual Terminal File Processing Status Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About Terminal Type Retail Ctri R Configure Ctrl h Diagnostics Ctrl S SE PIRATION DATE MMYY ewa i TOTAL AMOUNT Origin Mail Order y Card Holder Name Order Number LC VOID Approval Code a Billing Zip Postal Code OOOO C c Get Card Number Ctrl G Close Batch Reporting Ctrl B CAPTURE Billing Address Billing City CHECK Billing Phone Billing Country United States of America y C CHECK VOID Transaction ID Bill State Prov Texas TX C CHECK REVERSAL UeDaal 0000000 C INQUIRY D Data 2 I Transac tional User Data 3 A Technologies PROCESS AS y TRANSACTIONAL JetPoay corr MANDATORY FIELDS seran y TECHNOLOGIES Response Status Action Code DV V2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Reprint Last Close Clear Fields Submit Figure 7 3 Virtual Terminal Mail Telephone Order File Op
30. 7 2 Switching Terminal Types The merchant is capable of changing from the Virtual Terminal Retail interface to the Virtual Terminal Mail Telephone Order at any time 7 2 1 Switching from Retail to MOTO or File Processing If the displayed terminal is the Virtual Terminal Retail select Options Terminal Type Mail Telephone from the applications top line menu see Figure 7 1 This will change the terminal type from Retail Virtual Terminal Retail to MOTO Virtual Terminal Mail Telephone Order Terminal If the Process File Terminal has been enabled in the Features Config Section 3 6 2 then Process File will be one of the menu options see Figure 7 2 Select Process File to switch to Virtual Terminal File Processing Status 7 2 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Retail f File Options Features Passwords Reports About Maili Telephone Ctrl M Terminal Type Configure Diagnostics Ctrl N Ctri 5 w Get Card Number Ctrl G Close Batch Reporting Ctrl B Tax Amount C VOID Card Holder Name C CAPTURE Approval Code C CHECK Order Number C CHECK VOID Transaction ID ss C CHECK REVERSAL User Data tf User Data 2 INQUIRY User Data 3 Transactional Technologies PROCESS AS y
31. 972 503 9100 Add Printer Wizard Welcome to the Add Printer Wizard This wizard helps you install a printer or make printer connections To continue click Next Cancel Figure 14 14 Click on the lt Next gt button The next window to appear will ask whether the printer to add is a Local or Network printer Click on the radio button to the left of Local Printer and un check the box to the left of Automatically detect and install my Plug and Play printer see Figure 14 15 Add Printer Wizard E Local or Network Printer ls the printer attached to pour computer Y IF the printer is directly attached to pour computer click Local printer If itis attached to another computer or directly to the network click Network printer Local printer Network printer Back Cancel Figure 14 15 Click on the lt Next gt button The next window to appear will ask that you identify the printer port Select the appropriate COM port and click on the lt Next gt button see Figure 14 16 1428 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Add Printer Wizard Select the Printer Port a Computers communicate with printers through ports PS Select the port pon want your printer to use Ifthe port is not listed you can create a new part
32. Backup Test Gateway Proxy Server Proxy Port By default the Production Gateway Backup Gateway Test Gateway and Backup Test Gateway fields are automatically populated with the current information The following dse Producton Gateway T Gateway Time Out 30 steps are provided to ensure that the information in these fields is accurate OK Cancel Apply Figure 3 23 3 2 1 Production Gateway The Production Gateway setting is the URL x E lal General Config Retail Config Mail T elephone Config with which the application will connect to in HTTPS Settings order to process the transaction The Production Gateway should be configured as Production Gateway https Z gatewaylTietpay com etpay Backup Gateway NENNEN Test Gateway o Backup Test Gateway D J Proxy Server PC Proxy Port PERE https gateway17 jetpay com jetpay Refer to Figure 3 24 as a graphical representation of this configuration item Use Production Gateway Gateway Time Out 30 y DK Cancel Apply Figure 3 24 3 2 2 Backup Gateway 3 26 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC The Backup Gateway setting is the URL with which the application will connect to in order to process the transaction in the event that communications cannot be established with the Production Gateway The Backup Gateway should be
33. CLASSES ROOT ab Default REG_SZ value not set HKEY_CURRENT_USER Name Type Data HARDWARE SAM 3 SECURITY SOFTWARE SYSTEM HKEY_USERS HKEY_CURRENT_CONFIG My ComputeriHKEY LOCAL MACHINE Figure 15 17 15 10 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Here you need to expand HKEY_LOCAL_MACHINE by clicking on the to the left of the name and find SOFTWARE see Figure 15 18 Registry Editor E 19 x Registry Edit View Favorites Help My Computer H HKEY_CLASSES_ROOT HKEY_CURRENT_USER C HKEY_LOCAL_MACHINE HARDWARE 2 2 SAM zy SECURITY SOFTWARE H E SYSTEM 3 HKEY_USERS 3 HKEY_CURRENT_CONFIG My Computer HKEY_LOCAL_MACHINE SOFTWARE Figure 15 18 Expand SOFTWARE in the same way and find Transactional Technologies see Figure15 19 18 x Registry Editor i Registry Edit View Favorites Help Y SECURITY Name Data SOFTWARE ab Default REG SZ value not set 3 Adaptec Adobe C America Online 3 Apple Computer Inc 3 Btrieve Technologies 3 Classes 3 Clients C DivXNetworks 3 FunWebProducts
34. CVV2 check performed check this box see Figure 3 63 3361 Boyington Drive Suite 180 Carrollton TX 75006 General Config p 972 503 8900 f 972 503 9100 Virtual Terminal Config Bl x Terminal ID Config Features Config Y HTTPS Settings Mail T elephone Config Retail Config Retail Terminal Settings DefaultTerminal ID Testing Routing ID Default Transaction Type Authonly Number of Receipts me Default Printer ASERVERO2 Customer Service LJ2100 Enable Decline Receipt w Verify Password Return Transactions v User Data Description CVV2 Y Mandatory 3 5 2 2 User Data 1 2 and 3 Use the User Data 1 2 and 3 fields to define user specific data If the merchant desires that this information be mandatory for all transactions the Mandatory check box next to the user data field can be checked see Figure 3 64 3 50 2000 2003 Transactional Technologies All Rights Reserved User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory 5 I virtual Terminal Config General Config A TeminaliD Config Featwes Config OK Cancel Apply Figure 3 63 ri xl HTTPS Settings Mail Telephone Config Retail Config r Retail Terminal Settings DefaultT erminal ID Routing ID Default Transaction Type Number of Receipts Default Printer Enable Decline Receipt v Verify Password R
35. Card Number i send All 44065216322330P 424T so 000 641778204EBHI54lIdd xxxx 464 00 save Tips BB3BATAC334SBTRLSW em 452 oo BBBFATAT78SSHHBZUm xwx 2546 BBEDAB39878GHcbbzT xwx 1585 DD cea le Clipboard Close i Pending Current Approved Calculate Totals B Declined Transactions pending defined 5 Figure 4 7 Now clicking Save Tips will save these amounts so the window may be closed and reopened without having to reenter the tip amounts If some of the tip amounts are greater than the percentage configured in the Additional Authorization discussed in section 3 6 4 3 a warning will appear to notify you of this see Figure 4 8 Virtual Terminal X AN Warning Some tips are bigger than the 15 of the amount please be sure the tip is correct Figure 4 8 Click lt OK gt and a message will inform you that the Tips were saved see Figure 4 9 Virtual Terminal xj G The tip information was sawed Virtual Terminal User Manual 4 63 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Figure 4 9 Click lt OK gt Now the transactions may be settled by clicking lt Send All gt You will see a message asking if you want to make the adjustment see Figure 4 10 irtual Terminal Figure 4 10 Click either lt Yes gt 1f you are sure or lt
36. Connection For Test HTTPS Gateway nen 2004 06 14 13 01 10 Sending Packet to 2004 06 14 13 01 10 Unexpected Error 11004 V alid name no data record check DNS setup S Production Gateway Z Test Gateway Terminal ID Testing v Clear Test m Current Communication Status Close Copy to Clipboard Figure 8 7 If problems are encountered contact the Transactional Technologies Customer Support Center for assistance 800 834 4405 opt 2 8 3 Request for Assistance 8 4 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 If at any time the merchant feels that assistance is required for any reason the merchant always has capability of contacting the Transactional Technologies Customer Support center The merchant may contact the Customer Support Center via phone toll free or via email If an immediate need for assistance 1s required it 1s highly recommended that the merchant contact the Customer Support Center via the toll free number E Mail assist jetpay com Toll Free 800 834 4405 option 2 toll free Phone 972 503 8900 option 2 local Virtual Terminal User Manual 8 5 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006
37. E orade Security Certificate E TRFFC10B 1C0 2KB Icon 4 23 1998 10 00 PM CJ Package Tinstaller Modified 1 29 2003 9 52 AM Y rerrcioc ico 2KB Icon 4 23 1998 10 00 PM i Process Files YT 6KB Icon 5 14 2002 7 30 4M E Gill Program Fies size 1 26 KB alto ico 6KB Icon 5 26 2004 12 08 PM C Accessories Attributes normal 4 DBvirtualTerminal 4 228KB Microsoft Access Ap 6 15 2004 3 15 PM C3 act amp 3 db1 REG 1KB Registration Entries 3 29 2004 3 03 PM mc Adobe 49 db2 reg 4 KB Registration Entries 6 14 2004 5 35 PM am dj tt reg 4KB Registration Entries 6 14 2004 5 35 PM a AOD EJEquifax cer 1KB Security Certificate 3 30 2004 3 19 PM a ClockSync 2KB Security Certificate 1 29 2003 9 52 AM 6 14 2004 5 35 PM p 972 503 8900 f 972 503 9100 n 26 KB a My Computer Type Security Certificate Size 1 26 KB Figure 2 25 Opening this file will open the Certificate Information dialog box see Figure 2 26 2 10 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 General Details Certification Path Certificate Information This certificate is intended to eEnsures the identity of a remote computer Proves your identity bo a remote computer Ensures software came From software publisher Protects software From alteration after publication Probects e mail messa
38. Figure 4 14 If any of the information showing for a transaction is incorrect click on Edit Transaction to change the transaction information This will open the Modify Transaction screen where all changes can be made see Figure 4 15 Virtual Terminal User Manual 4 65 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Modify Transaction IOl Transaction Info Transaction ID 440656135132U8LLPZ Account Number fone 000 Account Holder Name Transaction Type AUTHONLY Terminal ID TESTTERMINAL Total Amount 15 89 Order Number User Data 1 User Data 2 User Data 3 Check Number Check Type p ABA Number Biling Address Binte Zip Postal Code Biling Phone Biling County United States of America y Bill State Prov Texas TX y Figure 4 15 Make all necessary alterations then click lt Save gt to save the changes and lt Close gt to exit the screen when all changes have been made The Off Line Transactions screen should now be showing the altered information see Figure 4 16 LTEN Terminal Off Line Transactions Fiel Order Number Transaction ID Account Account Holder Name Send All 58888F977BBGBJHOle xxxx1595 AUTHONLY 641 76B94CES5UDOPKX xxx2581 AUTHONLY Save Amount 5CSA7C45467HMSBPGl xxxx3023 AUTHONLY 440656135132U8LLPZ x
39. ID 085 No reason to decline 011 VIP approval 091 Issuer inoperative 012 Invalid transaction 092 Routing failure 013 Invalid amount 093 Law violation 014 Invalid card number 096 System error 015 Invalid issuer 099 Timeout 019 Re enter transaction 107 Call Issuer 021 No action taken 801 Invalid effective date 025 Unable to locate record 803 Invalid biller information 028 File unavailable 805 Force STP 030 Format error 806 CVV2 failure 039 No credit account 807 Miscellaneous error 041 Lost card 908 Manual card entry invalid 043 Stolen card 909 Invalid track information 051 Insufficient funds 912 Invalid card format 052 No checking account 917 Expired card 053 No savings account 920 Invalid amount 054 Expired card 926 Invalid Password 055 Invalid PIN 942 Refund Not Allowed 057 Transaction not permitted 987 Issuer unavailable 058 Transaction not permitted 989 Database Error 061 Amount limit exceeded 992 Transaction timeout 062 Restricted Card 998 Message not supported 063 Security violation 999 Communications failure Virtual Terminal User Manual 13 1 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 13 2 Virtual Terminal Action Codes Code Description A50 Unexpected Error A80 Invalid Transaction Type ASI Missing Merchant ID A82 Invalid Price A83 Invalid ABA Number A84 Missing Checking A
40. Norton Antivirus E a ig a a a dey dll archive dil current encrypt soft exp javacom cu zubat jetpay com Server zubat jetpay com User Name dnload jetpay xml landmark old ver ttmsp vt archive vt beta vt currenk Welcome to Zubat i MD zubat jetpay com m Click here to learn about browsing FTP whub JetLic txt ReadMeFirs sites o usendnad intem 35 Figure 15 7 FTP Download Navigate to the encrypt soft folder see Figure 15 8 ER on Ptos Je ao ek y sr rates GS X Tr Address ftp fLoabal jetoey com Ghsearch web g Ebeteoed foo TE 5G x Gmoooc disce dicat RRR jawacomecu jetpayomi zubat jetpay com Sever bet ay cm a aS a B r User adi vt beta vt ourent dea ot Redes Gh here to lean about beinni FTP stes encrypt soft UU Wem o TS Figure 15 8 Open this folder and find the file named info reg see Figure 15 9 15 6 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 1g x VE ftp nulat jetpay com encorypl soft Mecrosoll Internet Explorer Ee pit bew Fgewdes qoo Hem ik Gy Ese Careers Qo OS OS X x EH ipeut oboe tomer oad by Google Ghan web abed El Popins Meeter sarene E e a 23 a 2 Eawdaxcer gnupg wH Ti mal
41. PM E ig My Computer Elgateway10 crt 2KB Security Certificate 1 29 2003 11 50 4M Local Disk C E ST6UNST LOG 7KB Text Document 10 27 2003 10 45 AM CJ allogs Eteleteam crt 1KB Security Certificate 9 10 2003 4 57 PM C Documents and Settings esti crt 2KB Security Certificate 1 29 2003 11 50 AM Ce hp win2k I ties 2KB Icon 4 24 1998 12 00 AM a MSSQL TRFFC10B ICO 2KB Icon 4 24 1998 12 00 AM C3 a Y trrFcioc 1co 2KB Icon 4 24 1998 12 00 AM 3 13 Program Files sif tg 4KB GIF Image 11 28 2001 4 55 PM Ca A1Monitor Pi tt ico 6KB Icon 5 14 2002 9 30 AM Ablazesoft ESTTca0 crt 2KB Security Certificate 1 29 2003 11 52 AM C AboutTime By VTJetCom exe 992KB Application 10 24 2003 5 36 PM t QO Abyss Web Server QO Accessories Visio pe VT Jet Cea t C websh Expand i C windo Explore Window Open Window Search Windov Ed e WinPce Sharing LCJ winzip Winzip H swsetup Scan with Morton Antivirus a Temp __ _ _ t WINNT Send To b LE a WUTemp Cut amp Compact Disc Copy 4 98 Audio CD E B 9 Control Panel Delete 88 my Network Places Rename 1 81 MB g My Computer o When the properties window appears click on the radio button titled Share this folder Ensure that a name appears in the block titled Share name will be the name of the directory folder see Figure 15 3 The default TJetCom Properties 2 xl Sharing Security General E Do not share this folder m
42. Password select Passwords Transaction Password from the top line menu of the application see Figure 5 5 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE Start Up Password Ctrl U Merchant Password Ctrl E Transaction Password Ctrl C2 AUTH ONLY C FORCE Reporting Password Ctrl T eE Origin Mail Order y C REFUND Card Holder Name rder Number 1 I VOID Approval Code Biling Zip Postal Code C CAPTURE BligAddess Bi mtip C CHECK Biling Phone Biling Country United States of America Y C CHECK VOID Transaction 1D BiSterv Texas TX y C CHECK REVERSAL User Data PO C INQUIRY UeDaa2 00000 0000 Technologies PROCESS AS gt TRANSACTIONAL MANDATORY FIELDS Response Status Action Code DV V2 Response Authorization Code Address Match Response Transaction ID Zip Match ANS Description a TECHNOLOGIES Clear Fields Submit Figure 5 5 The merchant will then be required to enter the Old Password if this is the initial configuration no password will be entered the New Password and then to Confirm Password The Confirm Password is the same password entered in the New Password field and is required to ensure that the password was typed correctly see Figure 5 6 Mw OTE The password must be an alphanumeric value Special characters etc are no
43. REVERSAL User Data 1 C INQUIRY User Data 2 0000000000000 Transactional User Data 3 Technologies PROCESS AS TRANSACTIONAL MANDATORY FIELDS E Response Information TECHNOLOGIES Response Status SEA Action Code DV V2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Reprint Last Close Clear Fields Submit Figure 5 1 The merchant will then be required to enter the Old Password if this is the initial configuration no password will be entered the New Password and then to Confirm Password The Confirm Password is the same password entered in the New Password field and is required to ensure that the password was typed correctly see Figure 5 2 If the merchant forgets this password the only way to reset it is to contact the Transactional Technologies help desk at 1 800 834 4405 option 2 Mw OTE O 2000 2003 Transactional Technologies All Rights Reserved Virtual Terminal User Manual 5 69 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The password must be an alphanumeric value Special characters etc are not allowed in the password field Although there is no minimum requirement for the password it cannot exceed 8 characters in length i I Modify StartUp Password lol xl Old Password KAKKAK New Password Confirm Password ERA Accept Figur
44. Receipt Header Line 4 800 834 4405 Receipt Trailer Associate Terminal ID with Headers in the Receipt Receipt Format ptional Features for Receipt Order Number Exp Date User Data 2 Origin UserDatal User Data 3 OK Cancel Apply Figure 3 38 3 3 2 2 Receipt Trailer Enter the appropriate information in the 15 x p TeminalD Config Features Config HTTPS Settings Receipt Trailer field This field defines what TEENS will be printed at the end of the receipt see ee Figur e 3 39 Startup Terminal Mail Telephone Order y Merchant Name Transactional Technologies LLC Merchant GIF c pics jetpay gif E Merchant ICON lc pics jetpay ico lt i s S E Receipt Header Line 1 Transactional Technologies LLC Receipt Header Line 2 3306 Boyington Drive Suite 180 Receipt Header Line 3 Carrollton TX 75006 Receipt Header Line 4 1800 834 4405 Receipt Trailer THANK YOU FOR YOUR PATRONAGE Associate Terminal ID with Headers in the Receipt Receipt Format Optional Features for Receipt Order Number Exp Date User Data 2 Origin UserDatal UserData3 OK Cancel Apply Figure 3 39 3 34 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Onc
45. Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 12 5 Standard Configurations Track 2 Pearl White 21080205 Black 21080206 Track 1 and 2 Pearl White 21080203 Black 21080204 Track 1 2 and 3 Pearl White 21080201 Black 21080202 12 6 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 13 Action Codes Various Action Codes can be returned to the Virtual Terminal The ones experienced the most are Transactional Technologies Action Codes and the Virtual Terminal Action Codes Transactional Technologies Action Codes are those codes that received by the host processor and relay information in regards to the status of the transaction Virtual Terminal Action Codes are those codes that are generated locally by the Virtual Terminal application 13 1 Transactional Technologies Action Codes Code Description Code Description 000 Approved 065 Count limit exceeded 001 Refer to Issuer 075 PIN tries exceeded 002 Refer to issuer special 076 Unable to locate previous message 003 Invalid merchant 077 Edit Error 004 Pick up card 080 Invalid date 005 Do not honor 081 PIN crypto error 006 Error 082 Incorrect CVV 007 Pick up card special 083 Unable to verify PIN 008 Approve with
46. Retail Config Mail Telephone Config r Terminal Behavior Startup Terminal Mail Telephone Order y Merchant Name Transactional Technologies LLC Merchant GIF cNpicsNetpay dif pes Merchant ICON NEN Iz Receipt Format Clear Fields Receipt Header Line 1 Receipt Header Line 2 fC O O Receipt Header Line 3 DE Receipt Header Line 4 O O Receipt Trailer Ce Associate Terminal ID with Headers in the Receipt Optional Features for Receipt Order Number Exp Date Origin User Data 1 User Data 2 User Data 3 OK Cancel Apply Figure 3 36 User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 3 3 1 4 Merchant ICON If the merchant desires that the icon of the application appear as their own branded icon the location file name of the ICON file can be entered in the Merchant ICON field see Figure 3 37 3 3 2 Receipt Format jz Virtual Terminal Config TeminallD Config Featwes Config HTTPS Settings General Config Retail Config Mail Telephone Config Terminal Behavior Startup Terminal Mail Telephone Order y Merchant Name Transactional Technologies LLC Merchant GIF c pics jetpay gif Cts eal Merchant ICON c pics jetpay icd ER Receipt Format Clear Fields Receipt Header Line 1 NENNEN Receipt Header Line 2 P
47. Retail window is divided into three unique areas One area defines the type of transaction to be performed Sale Auth Only Force etc and is defined in more detail in chapter 6 1 The other two areas are Transaction Information and Response Information which are described in detail within this chapter The Transaction Information frame deals with the actual data used in submittal of the transaction The Response Information frame identifies the various responses and codes that can be returned during after the processing of the transaction 7 3 1 1 Transaction Information The more information the merchant can input in the Transaction Information pane the less risk involved with being required to perform Refunds and Voids A description of the fields available in the Virtual Terminal Retail window follows e Card Number Input the 15 or 16 digit card number American Express cards have 15 numbers whereas all others have 16 This is a required field e Expiration Date Input the expiration date as it appears on the card Note The format of this field is MMYY month and year Only 4 numerical digits can be entered in this field Do not enter dashes or slashes This is a required field e CVV2 Number Input the CVV2 number as it appears on the signature block on the back of the card This is a required field if the CV V2 field was checked in the configuration settings e Total Amount Input the total amount of the
48. Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Retail File Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER C AUTH ONLY EXPIRATION DATE MMYY CV V2 C FORCE TOTAL AMOUNT C REFUND Tax Amount v NOID Card Holder Name CAPTURE APPROVAL CODE C CHECK Order Number C CHECK VOID Transaction ID C CHECK REVERSAL UserData1 User Data 2 C INQUIRY User Data 3 Transactional Technologies PROCESS AS TRANSACTIONAL E MANDATORY FIELDS e Response Information Response Status TECHNOLOGIES Action Code CVV2 Response Authorization Code Response Transaction ID Reprint Last Close Clear Fields Submit Figure 7 9 The merchant must then enter the data to perform the transaction The following items are required fields Card Number Expiration Date Total Amount Approval Code Process As Terminal ID Mw OTE In the event of a problem the merchant can receive a voice authorization by the processor that will enable them to process the transaction In this event the Approval Code will be provided to the merchant at that time Ifthe transaction was successfully completed electronically the Approval Code would have been provided at that time Click on the lt Submit gt button to execute the transaction The response to the sale will ap
49. back of the Verifone Printer 900 Plug the DB 9 female connector to the comm unications port on the computer Plug the AC adapter to the power port on the rear of the Verifone Printer 250 or 900 and then plug it into a wall outlet Figure 14 3 provides a graphical representation of this connection Figure 14 3 14 2 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 14 3 Configure The COM Port Before the Verifone Printer 900 can be utilized the system must be configured to recognize it as a valid printer The following chapters provide information on how to do this 14 3 1 Windows 2000 To begin the setup click on the Start button and then select Settings Control Panel System see Figure 14 4 Sounds and Multimedia n Windows Media Player CO winzip Programs Documents El Settings id Control Panel Symantec LiveUpdate Wireless Link Wireless Network afl E Es Users and Passwords E 4 ES Search Metwork and Dial up Connections e js L3 Printers d El Run E Taskbar amp Start Menu amp Log OFF dparnell 2d Eject PC Ep Shut Down d set 1 Figure 14 4 The System Properties window will appear see Figure 14 5 System Properties _ x General Network
50. button The Terminal ID Alias will be added and the fields will return empty To add another Terminal ID enter the appropriate data and click on the lt Add gt button If no more terminal ID s are to be configured click on the Close button 3 1 2 2 Modifying a Terminal ID To modify a Terminal ID select the appropriate Terminal ID in the Terminal ID drop down list and then click on the Modify button see Figure 3 19 Virtual Terminal User Manual 3 23 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 Virtual Terminal Config TESTTERMINAL aa TESTTERMINAL Figure 3 19 The Modify Terminal ID window will appear Make the appropriate modification and then click on the lt Save gt button Click on the lt Close gt button once all modifications have been made and verified see Figure 3 20 ja Modify Terminal ID TESTTERHINAL roca Dick Sefcadn E oe Files VT E Ea Files VT Figure 3 20 You will be returned to the Virtual Terminal Config window 3 24 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 1 2 3 Deleting a Terminal ID To delete a Terminal ID select the appropriate Terminal ID
51. demand for clients to be able to continue using their existing Verifone Printer 900 receipt printers Transactional Technologies has provided a means to make this possible 14 1 Verifone Printer 900 Settings Before connecting the printer to the PC it is imperative that the dip switch settings on the printer be verified The settings should be 1 On 2 On 3 Off 4 Off The ON position is down with the OFF position being up see Figure 14 1 Lift up printer to view DIP switches located under paper roll holder a r D 9 O Figure 14 1 14 2 Physical Connectivity A special cable must be utilized for the connectivity The cable requires an 8 pin mini din male connector for the printer and a DB 9 male connector for the computer s serial port 14 2 1 Cabling Pin Outs The Verifone P250 and P900 use a DB 9 Female to Mini Din 8 Male serial cable The pinouts for this cable is provided in Figure 14 2 Cabling Pin Outs Without Using The Modular Adapter Virtual Terminal User Manual 14 1 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 5 DB 9 Female 1 00000 00090 Mini Din 8 Male 2 1 O O N oco CO O hM Figure 14 2 14 2 2 Connecting The Printer Plug the 8 pin mini din male end of the cable into the RS 232 port on the
52. h Ctri S Ctrl G hsaction Information 77 7 3 CARD NUMBER PIRATION DATE MMYY OTAL AMOUNT C VOID C CAPTURE C CHECK C CHECK VOID C CHECK REVERSAL C INQUIRY Transactional Technologies TRANSACTIONAL VECHNU ULOGIES Reprint Last 3 16 Close Batch Reporting Ctrl B Close Tax Amount Card Holder Name Approval Code Order Number Transaction ID User Data 1 User Data 2 User Data 3 PROCESS AS MANDATORY FIELDS Response Information Response Status Ct Action Code CVV2 Response Authorization Code Id Response Transaction ID mE Clear Fields Submit Figure 3 6 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The Virtual Terminal Config window will appear see Figure 3 7 O x 17 Virtual Terminal Config TeminallD Config FeaturesComfig HTTPS Settings General Config Retail Config Mail Telephone Config Terminal Behavior Startup Terminal Mail Telephone Order y Merchant Name 0 Merchant F Ej Merchant ICON m Clear Fields Receipt Header Line 1 Receipt Header Line 2 Co Receipt Header Line 3 aan Receipt HeaderLines Receipt Trailer e ee Associate Terminal ID with Headers in the Receipt m Recei
53. only to Force transactions 11 1 8 ZIP This field contains the ZIP code of the customer s billing address This field can contain the five or nine digit ZIP code without spaces or dashes This field is generally optional but it becomes required when card swipes do not work 11 1 9 Address This field contains the customer s billing address and can be up to 32 alphanumeric characters allowing for spaces and dashes 11 1 10 CVV2 CVC This field contains the three digit CV V2 or CVC number printed on the signature block on the back of Visa or MasterCard credit cards This can be used for Sale AuthOnly and Force transactions though not all processing networks support this feature 11 2 Example Transactions Here we will provide the user with some sample input for each transaction type as an example of what the file may look like Remember to remove any line breaks from your actual request file Sale WO Wege Comment a Abad td LATA Do VAL DO Weng Address Void C2 Clerk3 Comment4 4000300020001000 0512 1 00 WwW W Credit Refund C3 Clerk2 Comment2 4000300020001000 0512 10 007 wr AuthOnly MOOT eleg Commento LO0US0OO OVO IQ COSS UII MALE Address Force Sco CNET C COMM 20 00 S00 0200 OVO Obi TM OO a UEM Xx VALE Address 11 3 Card Swipe Transaction Format To send a swiped transaction the same format will be used with the swipe data minus the start
54. p 972 503 8900 f 972 503 9100 9 Get Card Number By default only the last four digits of a card number are printed on the receipt However in order to perform a refund or void the merchant must know the full credit card number The Get Card Number feature allows the merchant to identify the full credit card number To look up a credit card number perform the following e Launch the VTJetCom application e Select Options and then select Get Card Number Ctrl G from the top line menu see Figures 9 1 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About Terminal Type hsaction Information Configure Ctrl N CARD NUMBER fi 2 Diagnostics Ctrl S PIRATION DATE Hl MMYY Cy Get Card Number Ctrl G TOTAL AMOUNT Origin Mail Order Close Batch Reporting Ctrl B Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code C CAPTURE BilingAddess gt Bling City C CHECK Billing Phone mE Billing Country United States of America y C CHECK VOID Transaction D BilState Prov Texas TX C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESS AS Testing y TRANSACTIONAL MANDATORY FIELDS Response Information TECHNOLOGIES Response Status Action Code CY V 2 Response Authorization Code Address Match Response i Transaction ID ZpMach AVS Description o Reprin
55. perform the transaction The following items are required fields Card Number Expiration Date Total Amount Process As Terminal ID Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 4 4 Force When a referral message response is received or a temporary interruption of service occurs a voice authorization must be obtained to use the card After receiving the voice authorization a Force transaction can be performed to conduct the sale To perform a Force transaction select Force on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 15 7 20 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER e iio EXPIRATION DATE MMYY cw gr uu TOTAL AMOUNT Origin Mail Order y C REFUND Card Holder Name PENNE rder Number PO C OID APPROVAL CODE ss Billing Zip Postal Code PO C CAPTURE Biling Address Big yf C CHECK BilingPhne Biling County United States of America gt C CHECK VOID Transaction 1D 2 BiliState Prow Texas TX y C CHECK REVERSAL E C INQUIRY UeDaa2
56. s lt is sSSSS Technologies PROCESS AS Testing y TRANSACTIONAL ga MANDATORY FIELDS E Response Information TECHNOLOGIES Response Status AA Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match OO AVS Description SS Reprint Last Close Clear Fields Submit Figure 7 15 The merchant must then enter the data to perform the transaction The following items are required fields Card Number Expiration Date Total Amount Approval Code Process As Terminal ID hy OTE In the event of a problem the merchant can receive a voice authorization by the processor that will enable them to process the transaction In this event the Approval Code will be provided to the merchant at that time If the transaction was successfully completed electronically the Approval Code would have been provided at that time Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 4 5 Refund A Refund is a transaction that is performed to credit a customer s card for the amount of a settled Sale transaction If the transaction has not settled Attempting to re credit the customer s card the same day as the sale a Void transaction must be performed To perform a Refund Virtual Terminal User Manual 7 21 2000 2003 Transactional Technologies All Rights Re
57. sale goods and services plus tax This is a required field e Check Acct Type Type of checking account displayed only when processing payment by check e Tax Amount Input the amount of taxes for this sale e Card Holder Name Input the name of the card holder as it appears on the card e Approval Code Used for Force and Void transactions The processor would have provided the approval code during the initial transaction either verbally Voice Auth when Virtual Terminal User Manual 7 5 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 the network is down or electronically after successful completion of the transaction e Order Number Merchant s purchase identification number 1 e invoice number purchase order number etc e Transaction ID Unique 18 character ID that identifies a jetpay transaction through its life cycle e User Data I Input information that the merchant deems necessary This is a required field if the User Data I field was defined AND was checked as a mandatory field e User Data 2 Input information that the merchant deems necessary This is a required field if the User Data 2 field was defined AND was checked as a mandatory field e User Data 3 Input information that the merchant deems necessary This is a required field if the User Data 3 field was defi
58. v Tax Amount ACCT HOLDER NAME Approval Code li Order Number o Transaction ID IEEE User Data 1 NER User Data 2 NER User Data 3 o PROCESSAS y MANDATORY FIELDS Response Information Response Status A Action Code CVV2 Response NES 2 5EP Authorization Code Response Transaction ID Il ns Clear Fields Submit Figure 7 13 The following fields are required to perform a Check Reversal transaction Account Number ABA Number Check Number Total Amount Check Account Type Account Holder Name Process As Terminal ID Click on the Submit button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 3 11 Inquiry p 972 503 8900 f 972 503 9100 An Inquiry is a transaction that 1s performed to determine the status of an unsettled transaction The Inquiry specifies that the transaction 1s accepted authorized or not found Should the inquiry be performed after the transaction has settled it will return not found To perform an Inquiry transaction select nquiry on the left side of the Virtual Terminal Retail window see Figure 7 14 The Inquiry can be performed only before the transaction has settled If the daily settlement is run every night and the inquiry is performed after this the transaction will not be found in the records Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved
59. was typed correctly see Figure 5 4 Mw OTE The password must be an alphanumeric value Special characters etc are not allowed in the password field Although there is no minimum requirement for the password it cannot exceed 8 characters in length ja Modify Merchant Password E x Old Password nomm JE X o oc Mew Password Confirm Password i RIAM Accept Figure 5 4 Once the password fields have been filled out click on the Accept button 5 3 Transaction Password Due to the nature of REFUND and VOID transactions it is highly recommended that a Transaction Password be set This will prevent unauthorized REFUND and or VOID transactions from being conducted by the merchant s staff Virtual Terminal User Manual 5 71 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Like all passwords the Transaction Password should never be written down nor discussed with personnel not authorized to have this information However if the password is written down it should be kept in a secure location with limited access safe lock box etc The Transaction Password protects the integrity of REFUND and VOID transactions Once configured the merchant will be required to enter the Transaction Password when a REFUND or a VOID transaction is performed To configure the Transaction
60. 0 7 virtual Terminal Config Enable Off Line Transactions Process File Terminal Figure 3 71 3 54 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 6 4 3 Additional Authorization Enable and configure this option for whatever PET percentage amount of the original ticket you GeneralConfig Retail Config Maik Telephone Config would like to authorize in addition to the on original bill as an estimated tip The final PE capture will reflect the correct amount of the ed bill and the tip see Figure 3 72 V Restaurant Mode Restaurant Settings Enable Off Line Transactions v Gratuity Guideline 7 Automatic Adjustment Time 03 PE 00 E Optional Features for Receipt Restaurant Amount Tip m Check Settings Default Check Account Type Check Surcharge r Process File Settings Full Format Answer File Delete Input File atthe end of Process lfnot checked the Input File will be Vv renamed to extension END OK Cancel Apply Figure 3 72 3 6 4 4 Optional Features for Receipt These features determine what is printed on the customers receipts and is divided into Restaurant Amount and Tip 3 6 4 4 1 Restaurant Amount Virtual Terminal User Manual
61. 0 2003 Transactional Technologies All Rights Reserved 7 21 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE C AUTH ONLY C FORCE C REFUND C VOID C CAPTURE C CHECK C CHECK VOID C CHECK REVERSAL Transactionsal Technologies TRANSACTIONAL VECHNOLOGIES Reprint Last The merchant must then enter the data to perform the transaction The following items are required fields e Transaction ID p 972 503 8900 f 972 503 9100 Transaction Information Card Number Expiration Date MMYY cewa Total Amount rigin Mail Order y Card Holder Name Order Number Approval Code Billing Zip Postal Code a BlingAddess Big yf BilingPhone BilingCounty y TRANSACTIONID 8i SeePv v User Data 1 a User Data 2 NENNEN User Data 3 M s PROCESS AS Testing y MANDATORY FIELDS Response Information Response Status Action Code DV V2 Response Authorization Code Address Match Response Transaction ID Zip Match Close AVS Description Clear Fields Submit Figure 7 22 e Process As Terminal ID Click on the lt Submit gt button to execute the transaction The response will appear in the pane titled Response Inform
62. 0 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE Start Up Password Ctrl U AUTH ONLY Merchant Password Ctri E Transaction Password Ctrl W C2 C FORCE Reporting Password Ctrl T Origin M ail Order y o REFUND Card Holder Name Order Number l C VOID Approval Code Biling Zip Postal Code CAPTURE Biling Address Billing City CHECK BilingPhone Billing County United States of America gt C CHECK VOID Transaction ID BiillState Prow Texas TX C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Dataa Technologies PROCESS AS y TRANSACTIONAL MANDATORY FIELDS Response Information TECHNOLOGIES Response Status A Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Clear Fields Submit Figure 5 3 The merchant will then be required to enter the Old Password if this is the initial configuration no password will be entered the New Password and then to Confirm Password The Confirm Password is the same password entered in the New Password field and is required to ensure that the password
63. 04 21 19 28 TESTTERMINAL 440652163150FFROQO xxxx1000 i 06 22 04 16 11 54 TESTTERMINAL 540662164250WZ19NM x xx1000 06 22 04 16 12 50 TESTTERMINAL 8B3A78284DCFACSVk xxxx7453 t 06 22 04 16 18 47 TESTTERMINAL 641778284E8EGZBBNb xxxx7463 t 06 22 04 16 19 05 TESTTERMINAL 2ATAATATTTCHBQB WY x 2548 i 06 22 04 16 21 40 TESTTERMINAL Transactions declined defined 8 Figure 4 4 p 972 503 8900 f 972 503 9100 pe ll xl Response REJECTED ISSUER UNAVAILABLE OR Swi Invalid credit card expiration date DB SYSTEM ERROR TRAN Pl Invalid credit card number CARD TYPE NOT SUPPORTED Invalid credit card number CARD TYPE NOT SUPPORTED You then have the option to Copy to Clipboard for printing to Delete All to clear the records or simply to exit without doing anything 4 1 Restaurant Mode When the Restaurant Mode option has been enabled as discussed in Section 3 6 3 the Features Menu will appear as in Figure 4 5 with both Tip Adjustment and Transactions Declined available to selection irtual Termite Mail Telephone Order File Options Features Passwords Reports About Information C SALE Tip Adjustments Off Line Transactions Ctri F NUMBER AUTH Transactions Declined Ctrl I C FORCE ON DATE MMYY Cvv2 TOTAL AMOUNT Origin Mail Order y C REFUND Card Holder Name OdeNwmbe C VOID Approval Cade Biling Zip Postal Code C CAPTURE Billing Address Billing City C CHECK Biling
64. 3 55 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC Enable this option if you would like to display an additional line of Total Amount on the receipt where the customer can write the final amount including both cost and tip see Figure 3 73 3 6 4 4 2 Tip Enable this option if you would like to display an addition line on the receipt reading Tip where the customer can write in the tip amount see Figure 3 74 3 56 2000 2003 Transactional Technologies All Rights Reserved 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 Virtual Terminal Config Enable Off Line Transactions Process File Terminal Full Format Answer File Vv Delete np e end ol Process If not checked the Input Ere will be renamed to extension END 5 Virtual Terminal Config Sel ee T TID m Enable Off Line Transactions Process File Terminal Full Format Answer File end of Process Ifnot checked the Input File will be renamed to extens Figure 3 74 Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 6 5 Check Settings This section contains options for accepting checks including Default Check Account Type and Check Surcharge 3 6 5 1 Default Check Account Type Choose the type of acc
65. 6 jz Modify Reporting Password G xr Old Password ea JE M A e e New Password Confirm Password f ARAARA Accept Figure 5 8 Once the password fields have been filled out click on the lt Accept gt button 6 About The next option in the top line menu is About see Figure 6 1 irtual Terminal Mail Telephone Order File Options Features Passwords Reports C SALE AUTH ONLY C FORCE C REFUND C VDID C CAPTURE C CHECK C CHECK VOID C CHECK REVERSAL C INQUIRY Transactional Technologies TRANSACTIONAL TECHNOLOGIES ON Line Transactions Reprint Last Close Clicking on this option will open a screen to give the details about this version of Virtual Terminal as well as the contact information for Transactional Technologies LLC see Figure 6 2 6 74 r bas CN p 972 503 8900 f 972 503 9100 CARD NUMBER EXPIRATION DATE MMYY a TOTAL AMOUNT Origin Mail Order y Card Holder Name E Order Number o Approval Code E Billing Zip Postal Code A BilingAddess TB ty YP Biling Phone Biling County United States of America Transaction ID TO Bill State Prov Texas TX y User Data 1 User Data 2 User Data 3 PROCESS AS Testing Jet oy com MANDATORY FIELDS Response Information Response Status AA SEY Action Code E CVV 2 Response A Authorization Code wel Address Match EM Pesponsa E Zip Match E Trans
66. 600 jee Hardware m Figure 14 12 Within the Settings for COMI or COM2 window set the following parameters 14 6 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 e Bits per second 9600 e Data bits 8 e Parity None e Stop bits 2 e Flow control Hardware Once the settings have been modified click on the lt OK gt button You should be returned to the Ports window Click on the lt Close gt button and then close the Control Panel window 14 4 Configure The Printer The next step is to configure the printer Perform the following steps to complete this task 14 4 4 Windows 2000 Click on the Start button and then select Settings Printers Add Printer see Figure 14 13 5 Windows Media Player DJ winzip a Programs Es Documents BJ Printers P E Add Printer a Run dd Acrobat PDFWriter s Fax G HP C LaserJet 4500 PS a Transaction Support HP LI 4000M on SERYEROZ Log Off dparnell amp 3 Eject PC Ep Shut Down Figure 14 13 The Add Printer Wizard window will appear see Figure 14 14 Virtual Terminal User Manual 14 7 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f
67. Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match MEA AVS Description oe Reprint Last Close Clear Fields Submit Figure 7 17 The merchant must then enter the data to perform the transaction The following items are required fields Card Number Expiration Date Total Amount Approval Code Process As Terminal ID Mw OTE In the event of a problem the merchant can receive a voice authorization by the processor that will enable them to process the transaction In this event the Approval Code will be provided to the merchant at that time Ifthe transaction were successfully completed electronically the Approval Code would have been provided at that time Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 4 7 Capture A Capture is a transaction that is performed to move an authorized transaction which was previously authorized through an Auth Only transaction into settlement To perform a Capture transaction select Capture on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 18 Virtual Terminal User Manual 7 23 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Ma
68. Add Remove Programs B xj Je I cp Currently installed programs sort by Mame NIP ED IL boa Poe alice l LAD E Change or Remove Ma Outlook Express Update Q330994 Programs r1 PIX Firewall Syslog Server v 5 102 Size 212KB am Pop Up Stopper Size 792KB ES QuickTime Size 1 86MB eae im Shockwave Spybot Search amp Destroy 1 2 Size 11 0MB o Fil Veo Observer Setup Utility Size 840KB Add Remove ES Veo Observer Studia Size 3 02MB Vi in d OS m s Size FamB Components i TJetCom Size 1 78MB Used occasionally i Last Used On 8 14 2003 To change this program ar remove iE From your Change Remove Set Program computer click Change Remove Change Remove Access and Defaults ja Webshots Size 7 49MB ic Windows 2000 Application Compatibility Update is Windows 2000 Hotfix EB822831 im Windows 2000 Hotfix KBaz3ssa Figure 2 10 Add Remove VTJetCom e Click on the lt Change Remove gt button to remove the application from the system e The automatic application removal will begin When prompted for verification of removal see Figure 2 11 click on the lt Yes gt button Application Removal 1 X AN Are vou sure vau want to completely remove TletCom and all of its components Figure 2 11 Verification of Application Removal e The operator will be notified once the application has been removed see Figure 2 12 When the notification pop up appears click on the
69. Address Match Response Transaction ID Zip Match AVS Description Clear Fields Submit Figure 7 20 The following items are required fields Account Number Check Number ABA Number Total Amount Acct Holder Name Check Account Type Process As Terminal ID Click on the lt Submit gt button to execute the transaction The response will appear in the pane titled Response Information 7 4 10 Check Reversal A Check Reversal is a transaction used to void a check transaction type A Check Reversal transaction can ONLY be processed if the original Check transaction type has not been settled by the processor To perform a Check Reversal transaction select Check Reversal on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 21 7 26 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE C AUTH ONLY C FORCE C REFUND C VOID C CAPTURE C CHECK C CHECK VOID eee esssesesa sss aeu a anas ssa sa sas e esee nenas sas a suae r re m o a m lt m a e gt q INQUIRY Transactional Technologies TRANSACTIONAL VECHNULOGIES Reprint Last Close Transaction Informat
70. Address Match Response Transaction ID Zip Match AWS Description Clear Fields Submit Figure 3 66 3 6 2 Process File Terminal Enable this option if you would like to process all of your transactions at once taking information from an input file and returning the results for all transactions see Figure 3 67 If you would like to select this option W General Config Retail Config Y 17 Virtual Terminal Config Oj xj Terminal ID Config Features Config HTTPS Settings Features Included Enable Off Line Transactions both Enable Off Line Transactions and FT Restaurant Mode Restaurant Mode must not be selected p Restaurant Settings 3 52 Jv Gratuity Guideline v Automatic Adjustment Time 03 00 Jv Additional Authorization 15 Optional Features for Receipt v Restaurant Amount r Check Settings Check Surcharge Default Check Account Type y r Process File Settings Full Format Answer File Iv Delete Input File at the end of Process If not checked the Input File will be renamed to extension END Figure 3 67 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 6 3 Restaurant Mode Enable this option if you are operating as a restaurant and would like those features available such as Gratuity Guideline Automatic Adjustment Time Additional A
71. BER ey AUTH ONLY EXPIRATION DATE MMYY ewa C FORCE TOTAL AMOUNT NEN e REFUND Tax Amount Il C VOID Card Holder Name C CAPTURE Approval Code C CHECK Order Number CHECK VOID Transaction ID ES CHECK REVERSAL UserData1 User Data 2 Y C INQUIRY User Data 3 NEN Transactional Technologies PROCESS AS y TRANSACTIONAI EH MANDATORY FIELDS Response Information zal Im dl Response Status NA A AAA en Action Code Cw2Respme s i s s S Authorization Code I Response Transaction ID Reprint Last Close Clear Fields Submit Figure 7 8 The merchant must then enter the data to perform the transaction The following items are required fields Card Number Expiration Date Total Amount Process As Terminal ID Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 3 6 Void A void is a transaction that is performed to remove a Sale transaction that was mistakenly completed through the credit card system A void can only be performed on the same day as the sale If the transaction has already been settled a Refund transaction must be performed To perform a Void transaction select Void on the left side of the Virtual Terminal Retail window see Figure 7 9 7 10 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved
72. Billing Zip Postal Code If the merchant desires that the billing postal code zip code of the card holder be verified check the Billing Zip Postal Code Mandatory check box see Figure 3 54 3 44 2000 2003 Transactional Technologies All Rights Reserved 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 15 x Virtual Terminal Config TeminellD Config Features Config General Config Retail Config Mail Telephone Order Terminal Configuration Default Terminal ID Testing xy Routing ID e Default Origin Phone Orders Default Transaction Type Authonly y Default Billing Country United States of America y Default Billing State Texas TX y Number of Receipts Default Printer SERVERO2 Customer Service LJ2100 Enable Decline Receipt Vv HTTPS Settings Mail Telephone Config Verify Password Return Transactions V r User Data Description CVV2 v Mandatory Billing Address v Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 M Mandatory User Data 3 M Mandatory Figure 3 53 Virtual Terminal Config Tamal Coo Festuescoria General Config Retail Config Mail Telephone Order Terminal Configuration HTTPS Settings Mail Telephone Config Default Terminal ID Testing v Routing ID Default Origin Phone Order Default Transaction Type Authonly y Default Bill
73. CE Reporting Password Ctri T Origin Mail Order m C REFUND Card Holder Name IDA Order Number CARA C VOID Approval Code Billing Zip Postal Code C CAPTURE Billing Address Billing City C CHECK Billing Phone Biling Country United States of America y CHECK VOID Transaction ID Bill State Prov Texas TX C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 E Technologies PROCESS AS TRANSACTIONAI MANDATORY FIELDS E Response Information TECHNOLOGIES Response Status Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match MEA AVS Description e Clear Fields Submit Figure 5 7 The merchant will then be required to enter the Old Password if this is the initial configuration no password will be entered the New Password and then to Confirm Password The Confirm Password is the same password entered in the New Password field and is required to ensure that the password was typed correctly see Figure 5 8 Mw OTE The password must be an alphanumeric value Special characters etc are not allowed in the password field Although there is no minimum requirement for the password it cannot exceed 8 characters in length Virtual Terminal User Manual 5 73 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 7500
74. Card Number Ctrl G TOTAL AMOUNT Origin Mail Order Close Batch Reporting Ctrl B Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code C CAPTURE Biling Address Biling City C CHECK Biling Phone Biling Country United States of America y C CHECK VOID Transaction ID Bill State Prov Texas TX y C CHECK REVERSAL User Data C INQUIRY UerDaa2 0000000000000 Transac tional User Data 3 Technologies PROCESS AS Testing y TRANSACTIONAL MANDATORY FIELDS VECHNOLOGIES Response Status Action Code DVV2 Response Authorization Code Address Match Response Transaction ID Zip Match i AVS Description Clear Fields Submit Reprint Last Close Figure 8 1 8 1 Testing the HTTPS Production Gateway Within the JetPay Diagnostics window ensure that the radio button to the left of ATTPS Production Gateway 1s selected see Figure 8 2 Then click on the Test button Virtual Terminal User Manual 8 1 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 fal virtual Terminal Diagnostics l 8 x Connection Diagnostics Connection Information f HTTPS Production Gateway HTTPS Test Gateway e Production Gateway e Test Gateway Terminal ID Testing Clear Test Current Communi
75. Control Panel Data Sources ODBC 32 bits see Figure 15 6 2 Control Panel File Edit View Go Favortes Help Back orien Up Cut Copy Paste Undo Delete Properties Views Control Panel Accessibility Add Remove X Date Time Options Control Panel AA Game ODBC Data Sources Controllers 32bit Maintains 32 bit ODBC data sources and drivers PE Card Mi i PCMCIA Management Icrasa ome Technical Support ee le ha E cal E UA Printers Telephony GM Wireless wireless Wireless USE Network PELar Network Maintains 32 bit ODBC data sources and d El by Computer ee Figure 15 6 Continue with setup in section 3 15 3 Windows 95 and Windows 98 If a client is using the Windows 98 or earlier operating system an additional step will need to be taken This will begin at the ftp zubat jetpay com address where the software and certificates can be found as described in section 1 1 see Figure 15 7 Virtual Terminal User Manual 15 5 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 2 ftp zubat jetpay com Microsoft Internet Explorer File Edit view Favorites Tools Help lt Back gt Lsearch C4 Folders a GS X Eee Address tp zubat jetpay com Go Links gt Google Bsearch Web 0 Eb2sbloced fEjautoril Options 4
76. Derrn l i inea E 218 xi CER ke al Teraina Terminal ID Testing zE EEE ES A o5 Em 211933 100 0412 1040620211928 NAGAGX VISA 1000 Doe Tola 06 20 2004 21 19 33 1 08 0410 TESTI mir 2 Totals Amount by Card Type Terminal ID Testing o Dale visa 208 Totals 1 Totals Amount by Transaction Type Terminal ID Testing Traces Type id Anon Toia Transactions FORCE 100 i SALE 1 08 Totals 2 i Figure 10 14 Exit Bulb ual Terminal Pepa Didenda ald IRA Termmnal ID Testing Fonc 040620211930DY1QE4 VIS A 0019 TE un IS 100 0412 p E 1040620211928NAGAGX VISA 1000 Dee Tela 06 20 2004 21 19 33 1 08 0410 Totals Amount by Card Type Terminal ID Testing VISA Totals Totals Amount by Transaction Type Terminal ID Testing CD FORCE 100 SALE 1 08 Totals 2 xz Figure 10 15 10 3 Closed Batch Closing a batch at the end of day process is required daily before starting the next day transaction process This process will remove all transactions for the day after generating a daily report 10 7 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 To perform the closed batch from the main screen Select Options Close Batch Ctrl B see Figure 10 7
77. E Leds ell aio 11 1 TE QUI A II O II A E 11 1 11 1 3 COMUNA o al MAU dE a ANAL LAE ALTE 11 11 1 4 Credit Card NA Rabe eli berhibce ut ein bac beset 11 DE ANS E 20021 0009 08D ccc 11 1 NE EE LGS RRA SERERE PC 11 1 Dd APP OVA COUE Ea A T E 11 2 A A ETE 11 2 IG AO S ou d e Mo P Lf DE LIS eT MD AUT 11 2 11 1 10 auri v quum 11 2 11 2 EXAMPLE TRANSACTIONG cccccsceccececcececcsceccscecescecesceceseececescscesescesescesesceceseecesescess 11 2 IL3 CARD SWIPE TRANSACTION FORMAT sa dea dt told des els dd 11 2 11 3 1 Formatting a Request File Using Track I and Track 2 Data 11 35 11 3 2 Formatting a Request File Using Only Track 1 Data ecce 11 35 11 3 35 Formatting a Request File Using Only Track 2 Data cesses 11 35 DI O AAN t e UR UNES e ubi m NUR ER E 11 4 11 3 5 Transaction Format Quick Reference cesses eene enne 11 4 12 CARDS WVU Noc 12 4 IVA CONNEC TION scence a a e Ue le 12 5 C e E O 12 5 12 3 SSPECIEICATIONSSs Moto tuni Mou tad e ce ce eae eee 12 5 12 4 OPERATING ENVIRONMENT ccccccoccececcececcscecccceccccscsescecescecscscesescesescecescesesescesescess 12 5 12 5 STANDARD CONFIGURATIONS cccsccsceccececcsceccececscsceccecesescecscscsescesescesescecsescesescess 12 6 13 IC TION CODES dd stants 13 1 13 1 TRANSACTIONAL TECHNOLOGIES ACTION CODES c cccccecescecescececcsceccsce
78. ENNE Receipt Header Line 3 L n Receipt Header Line 4 Se Receipt Trailer PC Associate Terminal ID with Headers in the Receipt r Optional Features for Receipt M Order Number Exp Date User Data 2 Origin UserDatal J UserData3 DK Cancel Apply Figure 3 37 p 972 503 8900 f 972 503 9100 1O x The Receipt Format section identifies what will print on the header and trailer of the receipt In addition it identifies the default Terminal ID of the Virtual Terminal that will be printed on the receipt if the Associate Terminal ID option is enabled Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 3 2 1 Receipt Header Line 1 2 3 4 Enter the appropriate information in the fields s Virtual Terminal Config l TeminallD Config Featwes Conia HITPSSeig titled Receipt Header Line 1 2 3 and 4 see Ad General Config Figur e 3 E 3 8 r Terminal Behavior Startup Terminal Mail Telephone Order y Merchant Name Transactional Technologies LLC Merchant GIF cNpicsNetpay gif Tl Merchant ICON cNpicsNetpayico n na Receipt Header Line 1 Transactional Technologies LLC Ct Receipt Header Line 2 3306 Boyington Drive Suite 180 Receipt Header Line 3 Camolton TX 75006
79. ESTTERMINAL Alias Routing Code Optional Testing Input File Name Optional Output File Name Optiorial Input File Path Output File Path ESI c E c ACH Compass ACH Merrick 2 audiagrabber EJ Documents and Settings CI History ACH Compass JACH Merrick audiograbber Documents and Settings EJ History Same Location gt Add Close Figure 3 17 Choose the paths for your input file and output file or click on lt Same Location gt gt gt gt if the paths are the same Enter the input and output file names if you wish see figure 3 18 If an input filename is not specified the software will try to process all files located in the given directory excepting only those with extensions of ANS ERR or END If the output 3 22 2000 2003 Transactional Technologies All Rights Reserved Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 filename is not defined the output file will be the input file renamed with an extension of ANS jz Add Terminal ID 10 xl Terminal ID TESTTERMINAL Alias Routing Code Optional Testing Input File Name Optional Output File Name Optional Input File Path Output File Path S c Local Disk C3 c Local Disk y S La Process Files VT Process Files VT Figure 3 18 Click on the Add
80. Entries 3 29 2004 3 03 PM 4 03 Microsoft Visual St amp db2 reg 4KB Registration Entries 6 14 2004 5 35 PM 5 03 MP3 WAV Conver amp info reg 1KB Registration Entries 6 20 2004 1 37 PM E MSN Messenger amp t reg 4KB Registration Entries 6 14 2004 5 35 PM 3 03 MyWebSearch EJEquifax cer 1KB Security Certificate 3 30 2004 3 19 PM NetMeeting Ettca0 crt 2KB Security Certificate 1 29 2003 9 52 AM C Norton AntiVirus E ST6UNST LOG 7 KB Text Document 6 14 2004 5 35 PM E CJ Oracle C Outlook Express e Putty QuickTime 1 C3 Snapshot Viewer Spybot Search 8 a Symantec 2 Tact Tcl Viewpoint I Visio H vital i AY WTletCom EH Wasp Technology web Publish i Webshots E e Winamp 5 69 MB a My Computer Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 NE RIE File Edit View Favorites Tools Help Back gt Qsearch Folders C4 D OS K x3 Ea Address a YTJetCom Go EN vTJetCom Folders x a Sme Type s Modified 3 7 Divx a Te MerchantApplicati 258KB Adobe Acrobat Doc 6 8 2004 10 29 AM Free Offers from By ProcessFileClient ie 76KB Application 6 9 2004 10 48 4M E FunWebProducts VTJetCom B VTJetCom exe 1 232 KB Application 6 9 2004 12 04 PM Google Sif tt gif 4KB GIF Image 11 28 2001 2 55 PM e Hemera info reg 3 TRFFC10A ICO 2KB Icon 4 23 1998
81. Figure 2 19 The VTJetCom Choose Program Group window will appear see Figure 2 20 Ensure that the Program Group is set to VI JetCom and then click on the Continue button 22 virtual Terminal Choose Program Group l x Setup will add items to the group shown in the Program Group box You can enter a new group name or select one From the Existing Groups list Program Group Existing Groups Accessories Startu csl Figure 2 20 The VTJetCom Setup window will appear providing the installer with the status of the software installation see Figure 2 21 gt Virtual Terminal Setup xl Destinatian File C pW INNT systemS21https50 0cx EN 1075 Figure 2 21 The amount of time required to install the software is short Upon completion of the installation the installer will be informed that the setup was completed successfully see Figure 2 22 Click on the OK button Virtual Terminal User Manual 2 7 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 Yirtual Terminal Setup X Virtual Terminal Setup was completed successfully p 972 503 8900 f 972 503 9100 Figure 2 22 2 5 Installing Security Certificates After completely installing Virtual Terminal the security certificates must be installed in the proper directory in order for the software to communicate proper
82. GIER Action Code CVV 2 Response Authorization Code Response Transaction ID Reprint Last Close Clear Fields Submit Figure 7 12 The following fields are required to perform a Check Void transaction Account Number ABA Number Check Number Total Amount Check Acct Type Account Holder Name Process As Terminal ID Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 3 10 Check Reversal A Check Reversal is a transaction used to void a check transaction type A Check Reversal transaction can ONLY be processed if the original Check transaction type has not been settled by the processor To perform a Check Reversal transaction select Check Reversal on the left side of the Virtual Terminal Retail window see Figure 7 13 7 14 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC SALE AUTH ONLY FORCE REFUND YOID CAPTURE CHECK CHECK VOID EE 3E EE ME ME ME ME ME C INQUIRY Transactional Technologies TRANSACTIONAL ES VECHNOLOGIES Reprint Last 3361 Boyington Drive Suite 180 Carrollton TX 75006 Close irtual Terminal Retail File Options Features Passwords Reports About Transaction Information ACCOUNT NUMBER ABA NUMBER CHECK NUMBER TOTAL AMOUNT CHECKACCTIYPE
83. ID 0 Authonly Default Transaction Type SS e Force e Refund e Void Verify Password Retum Transactions v e Capture m User Data Descripti m Check ser Data Description EE e Check Void User Data 1 my Mandatory User Data 2 C Mandatory e Check Rever sal User Data 3 i ppp Mandatory e Inquiry Select the appropriate transaction type see Figure 3 58 OK Cancel Apply Figure 3 58 3 5 1 4 Number of Receipts The Number of Receipts field identifies how S virtual To many receipts are to be printed see Figure 3 TeminallD Config Features Config HITPSSetings 59 Retail Config Retail Terminal Settings DefaultT erminal ID Testing y Routing ID Default Transaction Type auhony y Number of Receipts s Default Printer M Enable Decline Receipt ini x User Data Description CVV2 Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 M Mandatory OK Cancel Apply Figure 3 59 Virtual Terminal User Manual 3 47 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 5 1 5 Default Printer 1 By default the Virtual Terminal will select the gemere system s default printer TeminaliD Config Features Config HTTPS Settings General Config Retail Config Mail Telephone Config m R
84. Identification Hardware User Profiles Advanced Hardware Wizard The Hardware wizard helps vou install uninstall repair unplug eect and configure your hardware Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing Hardware Profiles Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles OF Cancel Apply Figure 14 5 Click on the Hardware tab within this wndow The click on the Device Manager button The Device Manager window will appear see Figure 14 6 Virtual Terminal User Manual 14 3 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 EDITT NA E Action view ne E zee T2 METWORE DO1 c Batteries H Computer Ea Disk drives 23 Display adapters E 4 DVDICD ROM drives aS Floppy disk controllers Fly Human Interface Devices H IDE ATA ATAPI controllers E al Infrared devices ne SMC IrCC Fast Infrared Port Ela Keyboards J Zw Mice and other pointing devices 8 Modems H S Monitors m Bg Network adapters fl PCMCIA adapters B 4 Ports COM amp LPT BEL communications Port COML 0 dy ECP Printer P
85. L W AY osa 3 27 3 2 4 BACKUP Test Gateways ENS tise EA te se di ht aa 3 27 3 2 0 PTO A EET 3 26 3 2 6 PITO F OF AAA tec pe E hs AAA AA 3 29 Seo Use Eroqucton EatewWiWana ando 3 29 3 2 8 Galewa y Tune OIE AAA AAA A 3 30 3 3 OENERATCONEIGURATION AS ES is 3 30 3 3 1 TOT minut BENAVO yrn T EE ET I EA ID IAE 3 3 3 3 2 RECEDIT OVIN GIG da 3 33 3 4 MAN TELEPHONE CONFIGURATION ia ait MH PRI I e 3 36 3 4 1 Mail Telephone Order Terminal Configuration eese 3 36 3 4 2 Dser Data DescriDiQIbasssdsssansciedd IA 3 43 3 5 RETAIL CONFIGURATION A s 3 45 3 5 1 RETA d Ormindl EIN OS tias 3 45 3 9 2 User Don DosckiDIOllss datae tap nen vere hares trent EUER UI M eee swear 3 49 3 6 FEATURES CONFIGURATION sunio eibi decdtucme d runden dini cabe votes isiss 3 51 3 6 1 Enable Off Line Trans ach ONS sessi sctec d nieto v Eon nOD p dti 3 51 3 6 2 Process Je LOMO caen RO IDA 3 52 3 6 3 Restaurant Mode usse os tei tt ca Betas as asi iae 3 53 3 6 4 Restaurant settimo cce iren aar AA 3 53 3 6 5 Cheek SCE OS sii hia shes dass 3 57 3 6 6 Process TOSUN S Lt rincon E tats aasn taco t hates 3 58 9 7 COMPLE TON Sada 3 60 d FEATURES Sai E Ea 4 61 4 1 RESTAURANT MODE aeren ie a a M EMI N 4 62 Virtual Terminal User Manual i 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 4 2 ENABLE OFFLINE LRANSACTION Sarandi 4 65 4 3 P
86. N OM eR tee alee oles tase dir s 7 16 7 4 2 O A EE Sone APNE 7 18 TAS A O 7 19 7 4 4 A EE IM UE EI I E cM NE CN EL OM E 7 20 7 4 5 EUA send 7 21 7 4 6 OG Balsa O Saat sada tse Mu DI L EXC MUT 7 22 7 4 7 COPIE cias 7 23 7 4 8 Casts aap acs so Sessa EA AE A a 7 24 11 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 4 9 C NECK VOU a phe aR 7 25 TIO CHECK Revers Girne oss eee eee Rati pan IS eerste EN wld ui Vas EE ose uuE 7 26 E EE 72r eR EN 7 27 7 5 USING THE FILE PROCESS TERMINAL ccccecesceccccececcececcececescecescecscscesescecescecesceceses 7 28 7 6 EXITING THE VTJETCOM APPLICATION ccccccecoscecccececcsceccsceccscecscecesescecesceceseececes 7 31 S PERFORMING DIAGNOSTICS lt a 8 1 8 1 TESTING THE HTTPS PRODUCTION GATEWAY cccccceccscecececscscuscececcscecescecescscesescess 8 1 8 2 TESTING THE HTTPS TEST GATEWAY ccccsccscsceccsceccsceccsceccscecescscesescecescecesescesescess 8 3 8 3 REQUEST FOR ASSISTANCE a sa 8 4 9 GET CARD NUMBER suinn inaa a taeasas 9 1 10 REPORTS ED AT 10 1 10 1 PRINTING THE REPORT c cccececcsceccsceccscecccceccscsccescecescecescscsescesescesescecesescesescess 10 1 102 REPORTS TEE 10 1 103 CLOSED DA O dni ads 10 7 11 PROCESS FILE FORMAT ici 11 1 ILL TRANSACTION FIELDS anaren A A ada 11 1 IA
87. No gt if you are not Clicking lt Yes gt will proceed to send all of the transactions see Figure 4 11 PES Virtual Terminal Adjustment ark Cmdm Aman Tp J Tus Sm 7 b41 78284EBHlAALldd xxx e464 save Tips Be3sAADSSASBTGLS NW rd 5090 4747 7899HHSZLm x xx2545 c Clinbaard seBDAB338 8BHcbbzT sx 1585 Opy to Teo ptr Pending m Current 3 Approved OOO Lalculate Totals U Declined Starting communications transaction 4406521632330 RAWAT waiting for answer Last status Figure 4 11 The response will show approved transactions in green and declined transactions in red see Figure 4 12 7 Virtual Terminal Adjustment a ES ATAN AAC Er __ Sera Save Tips Copy to Clipboard dll Close E Pending Current E Approved Calculate Totals ll Declined Adjustment Finished Approved 5 Declined 0 Figure 4 12 Now you may either Copy to Clipboard for printing or Close the window 4 64 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 4 2 Enable Off Line Transactions When the option has been selected to Enable Off Line Transactions as discussed in Section 3 6 1 the Features menu will appear as in Figure 4 13 with both Off Line Transactions and Transactions Declined as options
88. Phore Biling County United States of America C CHECK VOID Transaction ID Bill State Prov Texas TX y CHECK REVERSAL UeDaal C INQUIRY UeDaa2 00000000 00 Transac tional User Data 3 Pe Technologies PROCESS AS Testing z TRANSACTIONAL MANDATORY FIELDS Response Status TECHNOLOGIES Action Code CVV2 Response Authorization Code Address Match Response TCU ZpMach AVS Description i Reprint Last Close Clear Fields Submit Figure 4 5 Choosing Tip Adjustments will open the Tip Adjustments window see Figure 4 6 showing all pending transactions 4 62 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 ja irtual Terminal Adjustment Order Number Transaction ID Card Number i send All 440E521632320RWEVT xxx O00 D417782BMEBHIAAUdd xxxx7464 oo EIE REIGATACIMOLTGLSW xxx 52 00 DBBFATATTSSSHHSZUm xexx2546 DU SBGDAB3S878GHcbbzT xxxxT 585 o0 peg is Clipboard Close Pending E Current o Approved Calculate Totals Bg Declined Transactions pending defined 5 Figure 4 6 In the yellow column enter the tip amounts as given by the customer and then click lt Calculate Totals gt see Figure 4 7 PES Virtual Terminal Adjustment Order Number Transaction ID
89. Port Local Port Local Port Figure 14 27 The next window to appear allows you to select the type of printer being connected to the PC In the left wndowpane scroll down and select Generic In the right wndow pane select Generic Text Only Then click on the lt Next gt button see Figure 14 28 Add Printer Wizard IS Genenc Text Only Gestetner Generic IBM Graphics Spin Generic IBM Graphics Spin wide Figure 14 28 The next window allows you to name your printer In the text box labeled Printer name enter Verifone Click on the lt Next gt button see Figure 14 29 14 14 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Add Printer Wizard Figure 14 29 The next window to appear will allow you to share the printer It is recommended that you do not share the printer Click on the radio button to the left of Not shared Click on the lt Next gt button see Figure 14 30 Add Printer Wizard Figure 14 30 To verify that the printer has been properly configured you will want to print a test page To do this check the radio button to the left of Yes recommended and then click on the lt Finish gt button see Figure 14 31 Virtual Terminal User Manual 14 15 2000 2003 Transactional Technologies All Rights Reserved Transactiona
90. R8 8 8 8 R8 E E 4 2 Ee E R8 8 8 Hd UR Now return to the upper menu and select Edit Modify see Figure 15 25 amc HATE gt Data vidue not set an hites igaten L7 jerpewe com jep hitos I goin L7 pe any com jetpary hires finest jet py com erp hips ite jet pay com jpa OT 1 000000000 01 e E ek 133 Henrera Technologies Ire ZZ Humminghird EHEJ raakh Sy mA FD tersa Ineral Commerce Eg benio 7 Macromedia Y Meias n EE Ed H BH HIDE E IAS Ed Sun Symantec Taika Teclas 3 YrPay Credit Cord Gateway COM Library LJ AerPay virtual Terminal MA DE fi ILR Mechie Iha wakat dala tar 14 n Fases Microsoft cni vn 1 1010 d00 Boncumentt Meroso f Man F renster E e Figure 15 25 This will open up an edit box see Figure 15 26 Edit DWORD alue Value name Value data Base Hexadecimal C Decimal Figure 15 26 15 14 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 In the field titled Value Data type in the number 1 In Base select the option for Hexadecimal see Figure 15 27 Value name UseWwinInet Value data o
91. ROT o TEES nen mV ica dandi NE UU LM I URL M A e dU 4 68 5S PASS WORDS titi 5 68 5 1 START UP FASS WORD cid MR M OMM EE 5 69 212 MERCHANT PASS WORD iia ici 5 70 3 3 TRANSACTION PASS WORD tad tratada 5 71 5 4 REPORTING PASS WORD an aio 5 73 MEE ABOUT asin DM sce T M PR RR 6 74 7 USING THE VTJETCOM APPLICATION eee e eee eren reno tren nete o teen tee teen eee enne 7 1 7 1 TRANSACT ON DPE Suna 7 1 7 1 1 YT 7 1 N AUN cm 7 1 TAS OC A E eae ELA utei ES A COLLE 7 1 7 1 4 ETA is 7 1 7 1 5 VOU EC T sr E 7 1 7 1 6 COD ITO A A AA Medie 7 2 7 1 7 A 7 2 7 1 8 Cheek VOl A A ac os nh ois eee esate asa 7 2 7 1 9 ENCORE REVISO rato locales 7 2 TI INOUN c 7 2 12 SWITCHING TERMINAL EY E S a A E 7 2 la Switching from Retail to MOTO or File Processing cesses 7 2 Lia Switching from MOTO to Retail or File Processing esses 7 3 7 3 USING THE VIRTUAL TERMINAL RETAIL TERMINAL eene enne 7 4 Tol Field TIT OVING OM Rm 7 5 7 552 Se picasa A scl Raat oak ets ES O Bets Shiai cent 7 6 Ju AVOIR A A Ra 7 7 7 3 4 TONCO reen A E LLL MR EE DID LL I E 7 8 i i 10 RETA AI A E Ae ST D oN G 7 9 7 3 6 A A EE 7 10 SES A ee MM ee Seat yee geese BSc CL E 7 11 7 3 8 CCG A E RR TER PEE 7 12 7 3 9 LTE Wo AAA IA cR 7 13 PaA O E IRCV CES GI A A A E 7 14 LIA UD llos 7 15 7 4 USING THE VIRTUAL TERMINAL MAIL TELEPHONE ORDER TERMINAL 7 16 7 4 1 Field AN OT
92. Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 EX YTJetCom 3 e x File Edit View Favorites Tools Help lt Back gt a Qsearch Folders Y D XX A Edy vum ee Folders x Name Size Type Modified audiograbber al T MerchantApplicati 258 KB Adobe Acrobat Doc 6 8 2004 10 29 AM i BI Documents and Settin TosProcessFileClient 76KB Application 6 9 2004 10 48 AM 3 3 History VTJetCom Tov T2etCom exe 1 232 KB Application 6 9 2004 12 04 PM 7 My Documents Sf tt cif 4KB GIF Image 11 28 2001 2 55 PM My Music Equifax cer E TRFFC104 ICO 2KB Icon 4 23 1998 10 00 PM t B oracle Security Certificate E rerrciob ico 2KB Icon 4 23 1998 10 00 PM EC PackageWTInstaller Modified 3 30 2004 3 19 PM trrFc1oc 1co 2KB Icon 4 23 1998 10 00 PM Process Files YT 6KB Icon 5 14 2002 7 30 AM 3 23 Program Files Size 804 bytes i 6KB Icon 5 26 2004 12 08 PM E n eae Attributes normal amp l pBvirtualTerminal 4 228 KB Microsoft Access Ap 6 15 2004 3 15 PM g dbi REG 1KB Registration Entries 3 29 2004 3 03 PM 3 amp db2 reg 4KB Registration Entries 6 14 2004 5 35 PM 3 tt reg 4 KB Registration Entries 6 14 2004 5 35 PM Equifax cer 1KB Security Certificate 3 30 2004 3 19 PM 2KB Security Certificate 1 29 2003 9 52 AM C eu T z s
93. SERVERO2 Customer Service LJ2100 Verify Password Return Transactions 7 r User Data Description CVV2 Mandatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory Figure 3 50 3 4 1 10 Verify Password Return Transactions The Verify Password Return Transactions virtual resi permits the merchant to restrict who has ne a emm ne Mail Telephone Config authorization to perform Refunds Voids Mail Telephone Order Terminal Configuration Check Voids etc To enable this function EE check this box see Figure 3 51 RouingID Default Origin Phone Order Default Transaction Type Authonly y Default Billing Country United States of America Default Billing State Texas TX Number of Receipts mp Default Printer SERVERO2 Customer Service LJ2100 y Enable Decline Receipt Vv User Data Description CVV2 Mandatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 51 3 42 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 4 2 User Data Description
94. TAL AMOUNT Origin Mail Order y C REFUND Card Holder Name Order Number C VUID Approval Code Biling Zip Postal Code C CAPTURE BilingAddess Bag CHECK BilingPhone Billing Country United States of America Y CHECK VOID Transaction ID Bill State Prov Texas TX C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESS AS Testing y TRANSACTIONAI MANDATORY FIELDS Response Information TECHNOLOGIES Response Status Action Code CVV 2 Response Authorization Code Address Match Response fein ZpMach ANS Description LL m Reprint Last Close Clear Fields Submit Figure 4 2 When selecting Transactions Declined the Reporting Password see section 5 4 will appear if it has been set see Figure 4 3 Enter in the password and click lt Accept gt i Reporting Password dr Ed Accept Figure 4 3 This will take you to the Transactions Declined screen see Figure 4 4 Virtual Terminal User Manual 4 61 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 7 Virtual Terminal Transactions Declined Order Number Transaction ID Account Amount i Terminal ID 100005431000005263 xxxx7 915 06 14 04 19 16 35 BANANAPCODO1 440645153512M972GW xx x1000 i 06 15 04 15 15 15 TESTTERMINAL xxxx0019 06 20
95. Telephone Confi be Phone Order or Mail Order Using the ail Telephone Config Mail Telephone Order Terminal Configuration drop down box select the appropriate origin Default TeminallD Testing see Figure 3 44 Rono Default Origin y NINE s e x Default Transaction Type Frsesepegrr rpm l Hail Order Default Biling Country v Default Biling State y Number of Receipts s Default Printer ml Enable Decline Receipt Vv Verify Password Return Transactions V r User Data Description CV 2 Mandatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 44 3 4 1 4 Default Transaction Type The Default Transaction Type is used to define mmm i TeminellD Config Features Config HITPSSetings the type of transaction The types of transactions are rm Mail Telephone Order Terminal Configuration Default Terminal ID Testing y Routing ID S ale Default Origin Phone Order y e Authonly Default Transaction Type y e Forc e Default Billing Country Default Billing State e Refund Number of Receipts e Void Default Printer o C apture Enable Decline Receipt V Verify Password Return Transactions v e Check r User Data Description e Check Void CVV2 Mandatory Billing Address Mandatory Billing Zip Postal Code Manda
96. Terminal Behavior 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The Terminal Behavior allows the operator to configure the Startup Terminal Standard Retail or Mail Telephone Order the Merchant Name Merchant GIF Merchant ICON and Check Surcharge 3 3 1 1 Startup Terminal Startup Terminal allows the operator to define the terminal type that will be displayed when the application is opened The three options available at this time are Standard Retail Mail Telephone Order and File Processing File Processing appears in the list only if the Process File option is enabled see Section 3 6 2 Refer to Figure 3 34 for a graphical representation of this option 7 Virtual Terminal Config Terminal ID Config Features Config HTTPS Settings General Config Terminal Behavior Startup Terminal Mail Telephone rder Merchant Name Standard Retail Mail T elephone Order Merchant GIF Merchant ICON E Clear Fields Receipt Header Line 1 Receipt Header Line 2 A Receipt Header Line 3 A Receipt Header Line 4 A Receipt Trailer A Associate Terminal ID with Headers in the Receipt Receipt Format Optional Features for Receipt Order Number Exp Date Origin User Data 1 User Data 2 User Data 3 OK Cancel Apply Figure 3 34 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Rese
97. Transactional Technologies LLC Virtual Terminal User Manual vtum 2 0 0 June 26 2004 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Primary Contact Customer Support Center P 972 503 8900 F 972 503 9100 assist 2 jetpay com 4 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Table of Contents L INTRODUCTION iia dios 1 1 1 1 PURPOSE 30 A a 1 1 1 2 SYNTAX CONVENTION Std io 1 1 2 PREREQUISITES iaa cad 2 1 2l OBTAINING THE VTJETCOM SOFTWARE ssssssseesescessrcrsscerssrrrescrrsetessrersererseresseereseerseeee 2 1 2 2 IDENTIFICATION AND REMOVAL OF PREVIOUS VTJETCOM APPLICATIONS 2 3 2 3 SYSTEM Evi NINE Sida M 2 4 2 4 INSTALL THE VTJETCOM APPLICATION SOFTWARE ccccccccceecccescccessseeseceesscseecseeeeees 2 5 2 9 INSTALLING SECURTIN CERTIFICATES ostia 2 8 3 CONFIGURING THE VTJETCOM SOFTWARE ee eee ee e eere no eren n neenon none 3 14 3 RIV SEP CONS d cr 3 17 3 1 1 Settings for Non Process File Terminal Mode esses 3 17 SZ Process File Terminal Mod ias 3 2 3 2 HITES SEV e C 3 25 3 2 1 PU OGUCTHION ALTO WIN oia 3 26 B22 BDACKUD Gateway puristas a a 3 26 EAS TOT GO
98. action ID AVS Description Clear Fields Submit Figure 6 1 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 17 Virtual Terminal About loj xj Virtual Terminal Application Transactional Technologies LLC Copyright C 2004 All rights reserved www JetPay com www StandardPayments com Terminal Version 2 0 0 DII Version IE 0 735 Technical Support Center Phone 800 834 4405 Fax 972 503 9100 assist jetpay com Transactional Technologies LLC 3361 Boyington Drive Suite 130 Carrollton Tx 75006 Figure 6 2 When you are ready to close this screen click lt Accept gt to exit Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved p 972 503 8900 f 972 503 9100 6 75 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 THIS PAGE INTENTIONALLY LEFT BLANK 6 76 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 Using the VI JetCom Application With the Virtual Terminal application the merchant is able to perform a Sale Auth Only Force Refund Void Capture Check Check Void Check Revers
99. actional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 15 Addendum This section deals with special considerations in regards to the software and its interaction with various operating systems It is intended as a guideline only The merchant and or installer administrator must be familiar with the operating system in use 15 1 Server Client Architecture A server client architecture is a network topology configured where multiple terminals PC s communicate with one or more servers on the network see Figure 15 1 Windows NT 2000 Windows NT 2000 Workstation Workstation Cosel ES 1 B 10 0100010180108 0000080 000008 0410018 Mar TEE Windows NT 2000 Workstation Ed aual ss OI M Windows NT 2000 Server Figure 15 1 An example of a server client architecture would be where a Windows NT server is used for account logins windows file sharing etc If the merchant is configured in this way the installation process must be followed as defined below 15 1 1 Server Installation To perform the installation on the server the merchant must be logged on with an account that has administrator access Once logged on perform the following steps in the order defined If this 1s an upgrade perform the steps identified in section 2 of this manual Install the Virtual Terminal ap
100. ade NUN E rerrcios ico 2KB Icon 4 23 1998 10 00 PM 3 PackageYTInstaller A S rrerrcioc ico 2KB Icon 4 23 1998 10 00 PM C3 Process Files VT EEEE e 6KB Icon 5 14 2002 7 30 AM EC Program Files upra E Es ides ico 6KB Icon 5 26 2004 12 08 PM C Accessories 2 DBVirtualTerminal 4 228 KB Microsoft Access Ap 6 15 2004 3 15 PM C3 act db1 REG 1KB Registration Entries 3 29 2004 3 03 PM E 42 Adobe 49 db2 reg 4 KB Registration Entries 6 14 2004 5 35 PM am dj tt reg 4KB Registration Entries 6 14 2004 5 35 PM E AOD EEquifax cer 1KB Security Certificate 3 30 2004 3 19 PM a ClockSync ETTca0 crt 2KB Security Certificate 1 29 2003 9 52 AM A C Colorwiz 3 ST6LINST LOG 7KB Text Document 6 14 2004 5 35 PM E E Common Files 23 ComPlus Applicatic H O Divx CC Free Offers from I 1 0 FunwebProducts c Google cs Hemera C Hummingbird CJ Internet Explorer 2 MasterCard Mem 3 Messenger C microsoft frontpac Microsoft Office Microsoft Visual St a a E MP3 WAY Conver Ga Ca MSN Messenger l MyWebSearch Cu NetMeeting c3 Morton AntiVirus C Oracle F I Outlook Express C Putty H I QuickTime j C3 Snapshot Viewer c3 Spybot Search 8 C3 Symantec C3 Tact C3 Td Ca Viewpoint C Visio C3 vital a Ut E As E E Wasp Technology BA LN h i el 5 69 MB a My Computer 16 object s Disk free space 5 37 GB Figure 2 24 In the VTJetCom folder is a file named TTca0 crt see Figure 2 25 Double
101. al and Inquiry transaction Certain functions may be restricted to specific staff member for security purposes 1 e Refunds and Voids 7 1 Transaction Types There are various transaction types available to the merchant With a clear understanding of what each transaction type 1s capable of the merchant becomes more informed and is able to receive the desired results 7 1 1 Sale A Sale is a transaction where a customer purchases goods or services Both authorization of the transaction and the settlement of the transaction occur 7 1 2 Auth Only An Auth Only is a transaction that does not submit the transaction for settlement An Auth Only transaction will not settle unless it is subsequently captured 7 1 3 Force When a referral message response is received or a temporary interruption of service occurs a voice authorization must be obtained to use the card After receiving the voice authorization a Force transaction can be performed to conduct the sale The Force transaction forces the settlement of the authorized transaction by entering the following information Card Number Expiration Date Total Amount Approval Code Process As 7 1 4 Refund A Refund is a transaction that is performed to credit a customer s card for the amount of a settled sale transaction If the transaction has not settled attempting to re credit the customer s card the same day as the sale a Void transaction must be performed 7 1 5 Void Vir
102. andatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 M Mandatory User Data 3 M Mandatory OK Cancel Apply Figure 3 42 3 4 1 2 Routing ID The Routing ID will be supplied to the ARE merchant by Transactional Technologies If TeminaliD Config Features Config HTTPS Settings l Mail Telephone Config one has not been provided or if you are A N r M li elephone Urder erminal Lontiguration unsure leave it blank see Figure 3 43 Default Terminal ID Testin y Routing ID Default Origin Py Default Transaction Type sz Default Billing Country Default Billing State Number of Receipts 5 Default Printer v Enable Decline Receipt v Verify Password Return Transactions V User Data Description CVV2 Mandatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 43 Virtual Terminal User Manual 3 57 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 4 1 3 Default Origin The Default Origin field defines that the ETE default for the transactions to be processed will __Temminslio Conis Featwes Conio HTTPS Settings j Mail
103. ansaction Type By Status By Terminal ID By User Data 1 By Origin By User Data 2 By Date By User Data 3 Terminal ID Mate All Terminal IDs by default MMOD MMOD Clear Date From To Iw Include AUTH ONLY and TEST transactions in the reports and totals HH haha HH KAKA Time From 00 00 To 23 b9 Close Accept Figure 10 8 This will open a box asking what file you would like to open see Figure 10 9 Choose whichever report you would like to repeat and click lt Open gt sA hy DES 1 HESS My Com ber i File name Report Tp Es Files of type Virtual Terminal Report vrp Cancel E My Network P Open as read only Figure 10 9 If you are satisfied that all of the criteria of your report are correct click lt Accept gt see Figure 10 10 and the report will generate Virtual Terminal User Manual 10 4 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 ls ja virtual Terminal Report Generation default Ioj xj Open Save Report Type W Transactions Declined Terminal ID Account Transaction ID Acct Holder Name Tip ABA Number Check Number Resp Status Origin User Data 1 Total Amount By Card Type By Response By Transaction Type By Status By Terminal ID By User Data 1
104. ard holder Unique 18 character ID that identifies a jetpay transaction through its life cycle Virtual Terminal User Manual 7 17 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 e Billing State Prov e User Data 1 e User Data 2 e User Data 3 e Process As Input the state of the billing address of the card holder Input information that the merchant deems necessary This 1s a required field if the User Data 1 field was defined AND checked as mandatory Input information that the merchant deems necessary This 1s a required field if the User Data 2 field was defined AND checked as mandatory Input information that the merchant deems necessary This 1s a required field if the User Data 3 field was defined AND checked as mandatory Select the appropriate Terminal ID for this sale If the merchant only has one terminal ID this field will not need to be modified This information will generally be entered by hand as the nature of MOTO suggests the card is not physically present If however a swiped transaction 1s given to the Mail Telephone Terminal the software will automatically switch to the Virtual Terminal Retail screen until the transaction 1s processed and then will automatically return to the Virtual Terminal Mail Telephone screen 7 4 1 2 Response Information The following is a brief description of the information fields e Re
105. ation 7 5 Using the File Process Terminal The Virtual Terminal Process File Terminal will automatically look for files to process see Figure 7 23 7 28 2000 2003 Transactional Technologies All Rights Reserved Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Yirtual Terminal Process File Status i File Options Features Password Reports About Processing Status Copy to Clipboard Transactional Technologies TRANSACTIONAL Files Processed Since Startup Last File Processed Application Startup Time 2 TECHNULOGIER Close Figure 7 23 Click Start after first opening the application to activate the software If a specific filename is not given for the input file the software will automatically begin when a new input file is present in the folder see Figure 7 24 and Figure 7 25 Yirtual Terminal Process File Status File Options Features Password Reports About Processing Status Copy to Clipboard Transactional Technologies TRANSACTTONAI Files Processed Since Startup Last File Processed HR TECHNOLOGIES Application Startup Time 2 Close Figure 7 24 Virtual Terminal User Manual 7 29 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carr
106. ay com jetpay lab TestGatewayBackup REG SZ https Jtest1 jetpay com jetpay Rs UseProductionGat REG_DWORD 0x00000001 1 Figure 15 21 fi Document Microso 5 Main AY Registry Editor QR 2 50pm This will create a new file on the right hand side of the screen see Figure 15 22 Click on this value New Value 15 12 O 2000 2003 Transactional Technologies All Rights Reserved Virtual Terminal User Manual Transactional Technologies LLC gi Registry Editor 3361 Boyington Drive Suite 180 Carrollton TX 75006 Registry Edit View Favorites Help L SOFTWARE 3 Adaptec 3 Adobe 3 America Online 5 Apple Computer Inc Y Btrieve Technologies 3 Classes 3 Clients 3 DivXNetworks 3 FunWebProducts 3 Google Y Gtek 3 Hemera Technologies Inc 3 Hummingbird 3 InstallShield 3 INTEL 3 Interact 3 Interact Commerce 3 JavaSoft 3 Macromedia Q MetaStream 3 Microsoft 3 Moore 3 MozillaPlugins 3 MyWebSearch 3 Nico Mak Computing 3 Novell 3 Nullsoft 3 opec 3 ORACLE 3 Policies 3 Program Groups Y ScreenSaver com 3 Secure 3 sun E Symantec H 0 EE HE a 89 E E R8 R8 R8 ED ED DR 8 j i JetPay Virtual Terminal 3 VEGA F E 3 Transactional Tec
107. been configured properly If you do not desire to print a text page click on the radio button next to No and then click on the lt Next gt button If you want to print a test page click on the radio button to the left of Yes and then click on the lt Next gt button see Figure 14 20 14 10 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Add Printer Wizard Print Test Page To confirm that the printer ix installed properly you can print a test page Do pon want to print a test page Back Cancel Figure 14 20 To close the wizard and print a test page click on the lt Finish gt button see Figure 14 21 Add Printer Wizard Completing the Add Printer Wizard You have successfully completed the Add Printer wizard You specified the following printer settings Name Wenfone P900 Shared az Hot Shared Port COM Model Generic Test Only Default Mo Test page Yes To close this wizard click Finish Cancel Figure 14 21 If the test page printed correctly click on the lt OK gt button Virtual Terminal User Manual 14 11 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 test page iz now being sent to the printer Depe
108. been modified click on the lt OK gt button You should be returned to the Device Manager window Close this window When returned to the System Properties window click on the lt OK gt button 14 3 2 Windows 95 Windows 98 and Windows NT 4 0 To begin the setup click on the lt Start gt button and then select Settings Control Panel System see Figure 14 9 Cal winzip Programs Documents d E Control Panel Es Settings Find k s Printers mc amp Help Am 3 Bun AP Shut Down x P I askbar Figure 14 9 The Control Panel window will appear see Figure 14 10 Virtual Terminal User Manual 14 5 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 E Control Panel eg Compaq Management Agents 2 Regional Settings P Compa Metwark e SCS Adapters Te Console S Server Ah Services Ej Sounds m System te T ape Devices dur Internet Options 28 Telephony J Keyboard a UPS Licensing ai Modems Mouse d Multimedia dne M ehwark Figure 14 10 Double click on the Ports icon The Ports window will appear see Figure 14 11 NICE Figure 14 11 Select the appropriate COM port COMI or COM and then click on the Settings button The Settings for COM or COM2 window will appear see Figure 14 12 Settings for COM 4
109. cation Status Close Copy to Clipboard Figure 8 2 If the test was successful the traffic light will display a GREEN light next to Production Gateway as well as a more detailed description of the test performed see Figure 8 3 fe virtual Terminal Diagnostics i Ioj xj Connection Diagnostics Connection Information HTTPS Production Gateway 23 22 42 SSL Status Socket connection established 23 22 42 SSL Status Starting secure channel handshake HTTPS Test Gateway 23 22 42 SSL Status Sending 78 bytes of handshake data 23 22 42 SSL Status Receiving 977 bytes of handshake data 23 22 42 SSL Status Sending 190 handshake bytes 23 22 42 SSL Status Receiving 51 bytes of handshake data 23 22 45 SSL Status Negotiated SSL parameters Protocol TLS1 Cipher Triple E Froducnon Gateway 23 22 45 TransactionlD 040523232238C6HTM5 23 22 45 Approval Code No Approval Code Received S Test Gateway 2004 05 23 23 22 45 PING Terminal ID T esting Clear Test Current Communication Status Close Copy to Clipboard Figure 8 3 If the test was unsuccessful the traffic light will display a RED light next to Production Gateway as well as a more detailed description of the test performed see Figure 8 4 8 2 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carr
110. ccount Number A85 Missing Check Number A86 Invalid check surcharge A87 Invalid credit card expiration date A88 Missing credit card number A89 Invalid credit card number A90 Invalid CV V2 number A91 Missing account holder name E50 Unexpected error E51 No Response from JetPay Gateway E52 Incomplete Response from JetPay Gateway E53 Invalid Response from JetPay Gateway E54 Action Code is Not Returned from JetPay Gateway E55 Transaction Identifier Returned from JetPay Gateway Did Not Match the Outbound Transaction Identifier E981 Invalid AVS Causes Virtual Terminal Application Error Transaction Type Code is Not Recognized Merchant ID 1s Not Present Price is negative ABA Number size problem Account number size 1s Zero Check number size 1s zero Surcharge is negative The size of the expiration date 1s different to four digits must by MMY Y do not enter a slash Credit card number size 1s zero The size is incorrect or 1s not numeric or 1s invalid CVV must be numeric Account holder name size 1s zero Possible communications failure AVS information may have been incorrectly entered Re enter AVS information and resubmit 13 2 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 14 Installing A Verifone Printer 900 Due to the high
111. cel Apply Figure 3 41 3 4 Mail Telephone Configuration The Mail Telephone Configuration tab allows the merchant to configure various processor specific options This window 1s divided into two sections Mail Telephone Order Terminal Configuration and User Data Description 3 4 1 Mail Telephone Order Terminal Configuration This section defines the Default Terminal ID Routing ID Default Origin Default Transaction Type Default Billing Country Default Billing State Number of Receipts Default Printer Enable Decline Receipt and Verify Password Return Transactions 3 36 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 4 1 1 Default Terminal ID The Default Terminal ID field defines the virtual Ter default ID to be used when processing J TeminallD Config Y Featwes Config HTTPS Settings Mail Telephone Confi transactions Using the drop down box select PO a Mail Telephone Order Terminal Configuration the desired default terminal ID see Figure 3 Default Terminal ID 42 Defaut Oion v Default Transaction Type y Default Billing Country y Default Biling State of Number of Receipts EE Default Printer X Enable Decline Receipt V Verify Password Return Transactions v User Data Description CvV2 M
112. cescscesescuss 13 1 13 2 VIRTUAL TERMINAL ACTION CODES ccceccscececcscccececcscecescecesescesescecescscsescusescess 13 2 Virtual Terminal User Manual iii 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 14 INSTALLING A VERIFONE PRINTER 900 0 ccccscscsccccccccccccccccccccccccceees 14 1 14 1 VERIFONE PRINTER 900 SETTINGS ccccccccsccssccssccssccsscesccesccesseescescesscesscesseussenssenss 14 1 142 PHYSICAL C ONNECTIVIT Ge RR ea EAEE 14 1 TAD CGD FU OUS ds 14 1 H22 CONNEC CHING The Pra 14 2 143 CONFIGURE THE COM PORT nooiens tits 14 3 PES MEE IRIURE 14 3 14 3 2 Windows 959 Windows 98 and Windows NT 4 0 14 5 42 CONFIGURE THE PRINTER rien 14 7 1441 Windows 2000F adidas 14 7 14 4 2 Windows 959 Windows 98 and Windows NT 4 0 14 13 15 ADDENDO Mile MEE 15 1 15 1 SERVER CLIENT ARCHITECTURE cccccsscssscssccsccssccsscesscesscesccescescesscesscesscesceescenss 15 1 DJ JSePrPerdnstallatiONu essen e coU as 15 1 15 1 2 End User Workstation Client Installation eee 15 5 15 2 CONFIGURE THE VIJETCOM DATABASE PATH WINDOWS OX ceeeceern 15 5 15 3 WINDOWS 95 AND WINDOWS 98 cccsccssscescscescssescsecsesecsesscsceasseacsecassacsesacseeacseeaeen 15 5 iv Virtual Terminal User Manual 2000 2003 Transactional Technolo
113. click on the appropriate Terminal ID and then click on the lt Modify gt button To delete a Terminal ID select the appropriate Terminal ID and then click on the lt Delete gt button 3 1 1 1 Adding a Terminal ID To create a Terminal ID click on the lt Add gt button The Add Terminal ID window will appear see Figure 3 9 jF Add Terminal ID Ioj x Terminal ID Alias i Routing Code Optional e Add m Figure 3 9 Enter a Terminal ID in the Terminal ID field This must be entered in CAPITAL letters and can be no more than twelve alpha numeric characters and can contain no special characters 1 e 2 96 etc If you have not yet been issued your permanent Terminal ID TESTTERMINAL 3 18 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 is a valid Terminal ID set up for a test environment and can be used to familiarize oneself with the software Enter a name in the Alias field to identify the Terminal ID see Figure 3 10 jz Add Terminal ID El xj Terminal ID Alias TESTTERMINAL Testing Routing Code Optional Add Close Figure 3 10 Click on the Add button The Terminal ID Alias will be added and the fields will return empty To add another Terminal ID enter the appropriate data and click on the lt Add gt button
114. click on this file to open it Virtual Terminal User Manual 2 0 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC O TJetCom File Edit View Favorites Tools Help Address TJetCom Back gt Q Search Folders S NN US X aA Eg 3361 Boyington Drive Suite 180 Carrollton TX 75006 C Colorwiz H Common Files 3 ComPlus Applicatic H Divx G Free Offers from E L FunwebProducts ce Hummingbird 6 0 Internet Explorer 2 MasterCard Mem 3 Messenger C microsoft frontpac C Microsoft Office Microsoft Visual St C MP3 WAY Conver C msn Messenger MyWebSearch Ce NetMeeting c3 Morton AntiVirus C Oracle F C Outlook Express C Putty H I QuickTime C Snapshot Viewer 3 Spybot Search 8 C3 Symantec C3 Tact 3 Td a Viewpoint C3 Visio CJ vital 3 VTJetCom 1 0 Wasp Technology 5 ra 3 pto mb hit 2 STALIMST LO 7 KB Type Security Certificate Size 1 26 KB Text Document Folders e L1 Name Ll Size type Modified 23 audiograbber a 3 n Puerchantapplicati 258KB Adobe Acrobat Doc 6 8 2004 10 29 AM woo Documents and Settin y ProcessFileClient 76KB Application 6 9 2004 10 48 AM 3 History VTJetCom Tov TletCom exe 1 232KB Application 6 9 2004 12 04 PM Li My Documents Y tt oif 4KB GIF Image 11 28 2001 2 55 PM Gd My Music TTca0 crt JE TRFFC10A ICO 2KB Icon 4 23 1998 10 00 PM E
115. cription CVV2 Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 56 3 5 1 2 Routing ID The Routing ID will be supplied to the zipixi merchant by Transactional Technologies If you do not receive a routing ID or if you are unsure leave this field blank see Figure 3 57 3 46 Virtual Terminal 2000 2003 Transactional Technologies All Rights Reserved Terminal ID Config HTTPS Settings General Config Retail Config Mail T elephone Config r Retail Terminal Settings DefaultT erminal ID Testing Routing ID Default Transaction Type Number of Receipts 5 Default Printer yl Enable Decline Receipt w Verify Password Return Transactions v User Data Description CVV2 Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory DK Cancel Apply Figure 3 57 User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 5 1 3 Default Transaction Type 1 The Default Transaction Type is used to define gem the type of transaction The types of TeminallD Config Features Config HTTPS Settings Retail Config transactions are Retail Terminal Settings 10 x DefaultT erminal ID Testing y gt Sale Routing
116. d of Process If not checked the Input File will be enamed to extension SENDA Figure 3 76 I Virtual Terminal Config Enable Off Line Transactions lv Restaurant Mode Jv Gratuity Guideline IM Additional Authorization 15 v Automatic Adjustment Time Jv Restaurant Amount Iv Tip Figure 3 77 3 58 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 6 6 1 Full Format Answer File Select this option 1f you wish your answer file to occur in full format see Figure 3 78 It will then contain both the information originally sent and the response information including address verification if applicable The value defaults to disabled 3361 Boyington Drive Suite 180 Carrollton TX 75006 Terminal ID Config p 972 503 8900 f 972 503 9100 Virtual Terminal Config Oj x General Config Retail Config Mail Telephone Config Features Config HTTPS Settings Features Included Enable Off Line Transactions v Process File Terminal Restaurant Made Restaurant Settings v Gratuity Guideline v Automatic Adjustment Time 03 71 003 v Additional Authorization 15 zu 0j P o Optional Features for Receipt v Restaurant Amount m Check Settings Default Check Account Type Checking y Check Surcharge 3 10 Process File Settings Vv Delete I
117. e Testat encrypt soft Server mob bpo com Libr hara chedeund Wekeonme b Zubat rabat eip com Chick hong bo inr boca bere FTP E irl indoreg User dndoad Interest Figure 15 9 Double click on this file and you will see a box asking if you want to open or save the file see Figure 15 10 Choose save and save this file in the same folder as your Virtual Terminal setup C Program Files VTJetCom x e Some files can harm pour computer IF the file information below q looks suspicious or you do not fully trust the source do not open or save this file File name info reg File ype Registration Entries From zubat Jetpay com y This type of file could harm your computer if it contains malicious code Would you like to open the file or save iE to your computer Open Cancel More Info M Always ask before opening this tupe of file Figure 15 10 When the download is complete you will see a message stating this see Figure 15 11 Close this message and exit out of the ftp site Virtual Terminal User Manual 15 7 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 ziSixg n j Saved info reg from zubat jetpay cam Download Complete 02 bytes in 1 sec Download to C Program Files TJetConminto reg Transter rate 02 bytes ec Downloaded Oper Open Folder
118. e Status Action Code CVV2 Response Authorization Code Address Match Response i ala ZpMach AVS Description Ee A Reprint Last Clear Fields Submit DO SS S Figure 7 28 Virtual Terminal User Manual 7 31 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Virtual Terminal Retail eo ce Reprint Last Figure 7 29 7 32 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 8 Performing Diagnostics The VTJetCom applications permits the merchant to verify communications with the processor The merchant is able to validate communications with the HTTPS Production Gateway HTTPS Test Gateway or with the Dial Up Connection The diagnostics capabilities will provide a RED GREEN status as well as more detailed Connection Information To perform Diagnostics select Options Diagnostics from the top line menu of the application window see Figures 8 1 and Figure 8 2 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About hsaction Information t Terminal Type Configure Ctrl N CARD NUMBER Diagnostics PIRATION DATE MMYY Cw Get
119. e 2 14 The same window will provide the installer with a status of the files being extracted from a compressed state see Figure 2 15 WinZip Self Extractor VirtualTerminal 20040608 exe Virtual Terminal Installer Select SETUP to start Figure 2 15 The initial Install window will appear indicating that temporary installation files are being copied see Figure 2 16 Virtual Terminal User Manual 2 5 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Copying Files please stand by Figure 2 16 The VTJetCom Setup window will appear see Figure 2 17 Click on the OK button yz YIetCom Setup X p Welcome to Ehe VTJeECam installation program Setup cannot install system Files or update shared files if they are in use Before proceeding we recommend that you close any applications veu may be running Exit Setup Figure 2 17 A screen will appear containing the software license agreement See Figure 2 18 After reading this agreement select lt I Accept the Agreement gt then lt Next gt to continue the installation w Transactional Technologies License x SOFTWARE LICENSE AGREEMENT Please read the following license agreement You must accept the terms of the agreement in order to continue the installation of this product Virtual Terminal Copyri
120. e 5 2 Once the password fields have been filled out click on the lt Accept gt button If this screen automatically appears and the merchant does not wish to set a password leave all fields blank and the password will not be required 5 2 Merchant Password The Merchant Password protects the integrity of the configuration of the VTJetCom application If the merchant is requiring their staff to enter a password to perform Refunds and Voids it is imperative that the merchant configures the Merchant Password This will prevent their staff from disabling the password protection on Refunds and Voids Like all passwords the Merchant Password should never be written down nor discussed with personnel not authorized to have this information However if the password is written down it should be kept in a secure location with restricted access safe lock box etc The Merchant Password protects the integrity of Virtual Terminal configuration Once configured the merchant will be required to enter the Merchant Password when a configuration change is required When assigning a password the password field can contain ONLY alphanumeric data 1 e 1 2 3 4 a b c D etc It cannot contain special characters The password must be at least one 1 digit in length but cannot exceed eight 8 digits To configure the Merchant Password select Passwords Merchant Password from the top line menu of the application see Figures 5 3 5 7
121. e Configure the VTCom database path as defined in section 3 2 of this manual Mw OTE When configuring the VI Com database path ensure that the VI Com database selected is the one that was configured on the server This should be accessible through the mapped drive on the end user workstation e Launch the VTJetCom application and perform the appropriate configurations as defined in section 4 of this manual e Log out of the end user workstation PHASE II This phase must be followed for each account used to access this system e Log into the end user workstation as a local user or as an authorized domain user this is the account normally used for day to day operations e Mapa network drive to a local drive reference the start of Phase I in this section e Launch the VTJetCom application e Configure the VTCom database path as defined in section 3 2 of this manual Min OTE 15 4 2000 2003 Transactional Technologies All Rights Reserved Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 When configuring the VICom database path ensure that the VI Com database selected is the one that was configured on the server This should be accessible through the mapped drive on the end user workstation 15 2 Configure the VT JetCom Database Path Windows 9x To configure the VTCom Database path click on Start Settings
122. e following will be appended to the expiration date 0512B4000300020001000 JANEDOE 051204404002 7 The expiration date followed by the Track 1 data minus the start sentinel 1s used A sale transaction using Track Idata would look like this one continuous line OL CLERK COMMENTS 4000300020001000 0512B4000300020001000 JAN BDOE 0SL2044040027 7 9 1400 11 3 3 Formatting a Request File Using Only Track 2 Data If only track 2 data 1s desired the following will be appended to the expiration date 0512400030002000100020512016752001002 The expiration date and end sentinel for Track 2 are shown in bold Note that the start sentinel for Track 2 the semicolon 1s not present The entire entry for a sale transaction using Track 2 data would look like this one continuous line cio UCHLERRS VCOMMENIZ 000500020001000 OS 2400030002000 t000S05 T2016 940000022 Oe O07 Virtual Terminal User Manual 11 3 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The files for the process file module may contain more than one entry and can include both hand keyed entries and card swipe entries 11 3 4 Interpreting Results The results of the group or request session are written to the output or ANS file The output may appear in either of two different ways If the option is enabl
123. e on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 13 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About erPTus gt Transaction Information SALE SALE CARD NUMBER AAA EXPIRATION DATE MMYY cw C FORCE TOTAL AMOUNT Origin Mail Order y C REFUND Card Holder Name 2 QOdeMmbe C VOID Approval Code Biling Zip Postal Code C CAPTURE Billing Address Billing City aaa al CHECK BilingPhone Biling County United States of America y C CHECK VOID Transaction ID BiStePrmv Texas TX C CHECK REVERSAL Uerdatat fo C INQUIRY UerDaa2 0000000000000 Technologies PROCESS AS Testing y TRANSACTIONAL MANDATORY FIELDS Response Information Response Status Action Code CVV2 Response Authorization Code Address Match Response E Transaction ID Zip Match AWS Description VECHNULOGIES Reprint Last Close Clear Fields Submit Figure 7 13 The merchant must manually input the record data The following items are required fields for all Sale transactions Card Number Expiration Date Total Amount Process As Terminal ID Click on the Submit button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 4 3 Auth Only An Auth Only is a transaction that does not submi
124. e the receipt header and trailer information has been entered click on the lt Save gt button This will save the receipt information for the Terminal ID previously selected The merchant will not be able to edit these fields without clicking on the lt Modify gt button and performing the procedures outlined above 3 3 2 3 Associate Terminal ID Virtual Terminal Config Bl x Terminal ID Config y Features Config HTTPS Settings To have the Virtual Terminal print the terminal ID on the receipt check the box labeled General Config Associate Terminal ID with Headers in the PU Receipt see Figure 3 40 When this option IE az Telephone Order El 1S enabled a dr Op down menu of Terminal Merchant Name Transactional Technologies LLC 9 Merchant GIF c pics jetpay gif El ID will automatically appear Ensure that the WechantICON en appropriate Terminal ID is selected Receipt Format Terminal ID Testing y Modify Clear Fields Receipt Header Line 1 Transactional Technologies LLE Receipt Header Line 2 3306 Boyington Drive Suite 180 Receipt Header Line 3 Carrollton TX 75006 Receipt Header Line 4 e00 834 4405 Receipt Trailer THANK YOU FOR YOUR PATRONAGE a Optional Features for Receipt M Order Number Exp Date User Data 2 Origin UserDatal UserData3 DK Cancel Apply Figure
125. e vt beta vt current Welcome to Zubat zubat jetpay com Click here to learn about browsing FTP whub JetLic txt ReadMeFirs sites User dnload l Internet Figure 2 1 FTP Download Navigate to the vt current directory folder see Figure 2 2 Virtual Terminal User Manual 2 1 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 PJ ftp zubat jetpay com Microsoft Internet Explorer E E Ee xl File Edit View Favorites Tools Help Back gt E QQsearch LiyFolders 4 AF OS X A Ed Address ftp zubat jetpay com Go Links po as Norton Antivirus dll archive dil current encrypt soft javacom cu Server zubat jetpay com re ids A P User Name dnload jetpay xml landmark old ver vt archive vt beta Welcome to Zubat zubat jetpay com Click here to learn about browsing FTP JetLic txt ReadMeFirs sites vt current E gt gt aaa User dnload Internet p Figure 2 2 FTP Download Directory Download the executable file displayed in the window copy and paste to desktop The file name is formatted as VirtualTerminalYYYYMMDD exe where YYYYMMDD is equal to the 4 digit year month and day that the executable file was compiled see Figure 2 3 e ftp zubat jetpay com vt current Microsoft Internet Explorer File Edit Vie
126. ed for a Full Format Answer File as discussed in section 3 6 6 1 the input information will appear with the response as seen below If this 1s not selected only the response will appear C1 4000300020001000 0410B4000300020001000 Doe John 041010100000028 801000000362000000 4000300020001000 04101012880103622 1 08 n wn nn nm 06 20 2004 21 19 32 YTEST18 The Y at the beginning of the response field indicates the transaction was approved This is followed by the approval code for the transaction and an optional reference number A declined transaction would appear as below CZs olm DOUE y mm wipes DOO D TOO M e d DEM 020 20042 21 19 29 NInvalld credit card expiration date 11 3 5 Transaction Format Quick Reference Sale C1 CMc CMM ACT EXP AMT ZIP ADD Void C2 CMc CMM ACT EXP AMT APV Credit CR CMc CMM ACT EXP AMT Credit Void CR CMc CMM ACT EXP AMT APV Force C5 CMc CMM ACT EXP AMT APV ZIP ADD AuthOnly C6 CMc CMM ACT EXP AMT ZIP ADD 12 Card Swipe Transactional Technologies LLC supports the Magtek Mini Wedge card swipe reader The Magtek Mini Wedge card swipe allows the device to be connected to the keyboard port of the computer with the keyboard then being plugged into the female receptacle of the card swipe split or Y cable The Magtek Mini Wedge card swipe is a low cost reliable solution that aids in data entry of the Virtual Terminal applicati
127. efund transaction 11 1 Transaction Fields Below is the name of each field of a record and the description of that field 11 1 1 Leading Field This contains the transaction identifier 1s case sensitive and is required The following are valid entries Cl Sale C2 Void C3 Credit Refund CR Void C6 AuthOnly Pre Authorization C5 Force 11 1 2 Clerk This entry contains the clerk information and may be up to 32 alphanumeric characters This field 1s optional 11 1 3 Comment This field contains comment information about the transaction and can contain up to 32 alphanumeric characters It is often used for order numbers though this 1s not necessary 11 1 4 Credit Card Number This field contains the credit card number of the card used in the transaction It cannot contain spaces or dashes 11 1 5 Expiration Date This field contains the expiration date on the credit card used in the transaction The format is YYMM 11 1 6 Amount This field contains the amount of the sale Decimal points are recommended but are not required Virtual Terminal User Manual 11 1 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 11 1 7 Approval Code This field contains the six digit approval code that the processing network gives you to verify the transaction was authorized This field applies
128. er Data 3 Mandatory Figure 3 47 17 Virtual Terminal Config WI Terminal ID Config Features Config General Config Retail Config Mail Telephone Order Terminal Configuration Default Terminal ID Testing y Routing ID e Default Origin Phone Order y Default Transaction Type Authonly y Default Billing Country United States of merica Default Billing State T exas TX Number of Receipts uz Default Printer el Enable Decline Receipt vw HTTPS Settings Mail T elephone Config Verify Password Return Transactions v User Data Description CVV2 Mandatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory Figure 3 48 Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 4 1 8 Default Printer By default the Virtual Terminal will select the lol x system s default printer Terminal ID Config Features Config HTTPS Settings General Config Retail Config Mail Telephone Config m Mail Telephone Order Terminal Configuration Default Terminal ID Testing NOTE id e Default Origin Phone Order Y The printer must already be configured within Default Transaction Type Authonly 7 the Windows operating system before Default Bili
129. erminal ID Click on the Submit button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 3 8 Check A Check transaction is a sale that is being paid by check To perform a Check transaction select Check on the left side of the Virtual Terminal Retail window see Figure 7 11 7 12 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 irtual Terminal Retail File Options Features Passwords Reports About 2E EE NE ME NE r o SALE AUTH ONLY FORCE REFUND VOID CAPTURE peeercccsccsscesccsees CHECK VOID CHECK REVERSAL INQUIRY Transactional Technologies TRANSACTIONAL E Reprint Last TECHNOLOGIES Transaction Information ACCOUNT NUMBER ABA NUMBER CHECK NUMBER TOTAL AMOUNT CHECKACCT TYPE y Tas mount ACCT HOLDER NAME Approval Code O Order Number A Transaction ID eel User Data 1 User Data 2 A User Data 3 a C PROCESS AS Metr oyoo Response Information MANDATORY FIELDS Response Status Action Code CVV2 Response Authorization Code Response Transaction ID Close Clear Fields Submit Figure 7 11 The following items are required fields see Figure 7 9 Account Number ABA Number Check N
130. etail Terminal Settings DefaultT erminal ID Testing NOTE wat e O x Default Transaction Type Authonly The printer i ad already be configured within m E the Windows operating system before 5 N JRONE ilRLHAAAtAAH selecting If a printer has not been configured er this step can be skipped A printer can then be Veil Password Ret Fraesenons ones Series 12100 configured and this step can be modified labio CVV2 Mandatory afterwards User Data 1 Mandatory User Data 2 Mandatory Using the drop down list select the desired vadat LS printer to be used as the default printer for the Virtual Terminal application see Figure 3 60 OK Cancel Apply Figure 3 60 3 5 1 6 Enable Decline Receipts The Enable Decline Receipts check box allows j Virtual Terminal Config the merchant to print receipts for declined TeminallD Config Featwes Config HITPSSetings Retail Config transactions If the merchant desires requires this option ensure that this box is checked see red n efaultT ermina Testing Figure 3 61 Routing ID zu Default Transaction Type Auhony v Number of Receipts 5 Default Printer WSERVEROZXCustomer Service LJ2100 7 Verify Password Return Transactions 7 User Data Description CVV2 Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory
131. eturn Transactions w Testing Authonly y h i MSERVERO2ACustomer Service LJ2100 User Data Description CVV2 v Mandatory User Data 1 Ticket Number v Mandatory User Data 2 Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 64 Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 6 Features Configuration The Features Configuration is where you verify Off Line Transactions Restaurant Mode Process File Terminal Restaurant Settings Process File Settings and Check Settings 3 6 1 Enable Off Line Transactions If you would like to complete transactions in E an Off Line Mode should you be traveling General Conia Retai Config MaiTelephone Config Terminal ID Config Features Config HTTPS Settings m Features Included with a laptop or lose connectivity for some reason select this option to continue accepting transactions until you are connected again If you wish to operate in Restaurant Mode or Process File Terminal Off Line Transactions EIE v Gratuity Guideline cannot be enabled see Figure 3 65 A EE OE v Additional Authorization 15 r Optional Features for Receipt v Restaurant Amount v Tip m Check Settings Default Check Account Type Check Surcharge r Process File Settings F Full Forma
132. ext gt button see Figure 14 18 You DO NOT have to set this to the default printer to enable the Virtual Terminal software to use it The default printer for the Virtual Terminal is set up in the Virtual Terminal configuration settings Virtual Terminal User Manual 14 9 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Add Printer Wizard Name Your Printer You must assign a name for this printer Supply a name for this printer Some programs do not support server and printer name combinations of more than 31 characters Printer name Verifone Do you want your Windows based programs to use this printer as the default printer E Yes No lt Back cence Figure 14 18 The next window allows you to share the printer Within this window check the radio button next to Do not share this printer and then click on the lt Next gt button see Figure 14 19 Add Printer Wizard Printer Sharing You can share this printer with other network users Y Indicate whether you want this printer to be available to other users IF you share this printer you must provide a share name Share as Back Cancel Figure 14 19 The next window will allow you to print a test page It is highly recommended that you perform this step as it will let you know that the printer has
133. fault time out value see l ackup Test Gateway https testljetpay com jetpay Figure 3 31 Proxy Server serverO1 ietpay com SCS Proxy Port 2203 Use Production Gateway Gateway Time Oit Bo OK Cancel Apply Figure 3 31 3 3 General Configuration To configure the general configuration items ipi x HTTPS Settings click on the tab labeled General Config see d Figure 3 32 The General Config tab allows m Terminal Behavior the site to identify the default Startup Slatin Tat uerTserenrose Y Terminal and the data that will be printed on Merchant Name a receipt s header and footer In addition the ao B ES General Config window allows the operator Haba to customize the application s look and Receipt Format feel The General Config is divided into IE cesi two sections Terminal Behavior and Receipt ee p Format The Receipt Format section OO provides an additional section to define ReceiptHHeaderLine4 Optional Features for Receipt 0000 Associate Terminal ID with Headers in the Receipt Optional Features for Receipt Order Number Exp Date J User Data 2 Origin UserDatal UserData3 OK Cancel Apply Figure 3 32 3 30 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 3 1
134. fined O OK Cancel Apply Figure 3 15 3 1 2 1 Adding a Terminal ID To add a terminal ID click on the lt Add gt button and the Add Terminal ID window will appear see Figure 3 16 Virtual Terminal User Manual 3 21 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 jF Add Terminal ID El xj Terminal ID Alias Routing Code Optional Input File Name Optional Output File Mame Optional Input File Path Output File Path amp c Lacal D isk EJ ACH Compass 9 ACH Merrick 3 audiograbber Documents and Settings J History E c Local Disk ld 39 ACH Compass JJ ACH Merrick EJ audiograbber Documents and Settings J History Same Location gt gt gt Add Close Figure 3 16 Enter a Terminal ID in the Terminal ID field This must be entered in CAPITAL letters and can be no more than twelve alpha numeric characters and can contain no special characters 1 e etc If you have not yet been issued your permanent Terminal ID by our staff TESTTERMINAL is a valid Terminal ID that has been set up for a test environment and can be used to familiarize a user with the software Enter a name in the Alias field to identify the Terminal ID see Figure 3 17 add Terminal ID nm x Terminal ID T
135. gPkKX x x 2581 7 26 AUTHONLY Save Amount 5CSA7C45467HMSBPGl xx 3023 AUTHONLY 440656135132U8LLPZ xxxx1000 AUTHONLY a Copy to Clipboard Close Pending 7 Current JW Approved ll Declined Removed Edit Transaction m Transactions pending defined 4 Figure 4 18 Choosing lt Save Amount gt will open a message to confirm that the amount information has been saved see Figure 4 19 Virtual Terminal Xx d The amount information was saved Figure 4 19 Now choosing Send All will ask to confirm see Figure 4 20 then submit the off line transactions for processing see Figure 4 21 Virtual Terminal xl Do you want Ea send the OFF Line Transactions Figure 4 20 Virtual Terminal User Manual 4 67 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 irtual Terminal Off Line Transactions Order Number Transaction ID Account Account Holder Name Trans Type Status Send Al EE SS A SN ESTO EN spen Save Amount Copy to Clipboard Pending 7 Current Transactions Pending double click For edit W Approved ll Decined Mi Removed Edit Transaction Remove Transaction Starting communications transaction 641747AFSIAHDA3PXY waiting for answer Figure 4 21 If one of the transactions 1s declined an error message will appear as
136. ges Allows data to be signed with the current time Issued to Transactions Issued by Transactions Valid from 12 30 2002 to 12 29 2006 Figure 2 26 Click on the button Install Certificate which will start the Certificate Import Wizard see Figure 2 27 Certificate Import Wizard x Welcome to the Certificate Import Wizard This wizard helps you copy certificates certificate trust lists and certificate revocation lists From your disk to a certificate store 4 certificate which is issued by a certification authority is a confirmation of your identity and contains information used to protect data or to establish secure network connections A certificate store is the system area where certificates are kept To continue click Mexk Cancel Figure 2 27 Click lt Next gt gt to continue This screen will determine in what folder the certificate will be stored Choose the option to Place all certificates in the following store see Figure 2 28 then click lt Browse gt to continue Virtual Terminal User Manual 2 11 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Certificate Import Wizard y X Certificate Store Certificate stores are system areas where certificates are kept Windows can automatically select a certificate store or vou can specify a locatio
137. ght 2001 2004 by Transactional Technologies Llc All rights reserved By using copying transmitting distributing or installing this software you agree to all of the terms of this License If you do not agree to any of the terms of this License then do not use copy transmit distribute or install this software You are specifically prohibited from charging or requesting donations for any copies however made and from distributing such copies with other products of any kind commercial or otherwise without prior written permission from Transactional Technologies Transactional Technologies reserves the right to revoke the above distribution rights at any time for any or no zi T C don t accept the agreement Next gt Cancel Figure 2 18 Virtual Terminal User Manual 2 6 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 A second VI JetCom Setup window will appear see Figure 2 19 To begin the installation click on the large button picture of a computer in the upper left corner I1 TJetCom Setup B x Begin the installation by clicking the button below Click this button En install TJetCom software to the specified destination directory Directory CiPragram Files TJetCom Change Directory Exit Setup
138. gies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 1 Introduction I 1 Purpose The purpose of this document is to provide information to the user in regards to installation configuration and use of the Virtual Terminal application If the end user has a question or concern the end user can contact the Transactional Technologies 24 7 Customer Support Center for assistance Transactional Technologies LLC Customer Support Center 3361 Boyington Drive Suite 180 Carrollton Texas 75006 800 834 4405 option 2 972 503 8900 option 2 assist jetpay com 1 2 Syntax Conventions The conventions used to present command syntax in this manual are described as follows e Square brackets indicate menu items e Angled brackets lt gt indicate specific buttons on the application window e Courier indicates keywords or commands that are entered literally as shown In actual configuration examples and output not general command syntax courier indicates commands that are manually input by the user e Italics indicates title elements windows text boxes etc e Boldface indicates keywords Virtual Terminal User Manual 1 1 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 THIS PAGE INTENTIONALLY LEFT BLANK
139. hnologies y JetPay Credit Card Gateway COM Library ab Default REG SZ ab GatewayTimeOut REG SZ ab ProductionGateway REG SZ ab ProductionGatew REG SZ ab ProxyPort REG SZ ab ProxyServer REG SZ ab TestGateway REG SZ lab TestGatewayBackup REG Sz 2 UseProductionGat REG DWORD New Value 1 REG_DWORD 3 Viewpoint a aa b value not set 30 https gateway17 jetpay com jetpay https qateway 17 jetpay com jetpay https Jtest1 jetpay com jetpay https test1 jetpay com jetpay Ox00000001 1 Ox00000000 0 My Computer HKEY_LOCAL_MACHINE SOFTWARE Transactional Technologies JetPay Credit Card Gateway COM Library Start im ed assist Microsoft out A vtum 0 1 1010 doc K Document1 Microso amp Main ai Registry Editor EAR DA 2 51PM Figure 15 22 Now in the upper menu go to Edit Rename see Figure 15 23 Registry Editor Registry Edit View Favorites Help Ei Modify New b Delete Del Copy Key Name Find Ctrl F Find Next F3 A Google Y Gtek n Hemera Technologies Inc 23 Hummingbird Z3 InstallShield 3 INTEL 3 Interact A Interact Commerce A JavaSoft A Macromedia Y MetaStream A Microsoft 3 Moore 1 MozillaPlugins Y MyWebSearch 2 Nico Mak Computing E Novell 3 Nullsoft 3 opec E ORACLE 2 Policies 2 Program Groups E ScreenSaver com A Secure zy sun A Symantec
140. il Telephone Order File Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER C AUTH ONLY EXPIRATION DATE MMYY Ca C FORCE ins Total Amount Origin Mail Order C REFUND Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code CAPTURE Biling Address 7 Bi ngCip C CHECK Billing Phone fe Billing Country y CHECK VOID TRANSACTION ID Bill State Prov C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESS AS Testin xy TRANSACTIONAL MANDATORY FIELDS Response Information TECHNOLOGIES Response Status Action Code CVV 2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Reprint Last Close Clear Fields Submit Figure 7 18 The merchant must then enter the data to perform the transaction The following items are required fields Card Number Expiration Date Transaction ID Process As Terminal ID Click on the Submit button to execute the transaction The response will appear in the pane titled Response Information 7 4 8 Check A Check transaction is a sale that 1s being paid by check To perform a Check transaction select Check on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 19 7 24 Virtual Terminal User Manual 2000 2003 Transactiona
141. in preventing Refunds and Voids 7 4 1 Field Information Like the Virtual Terminal Retail window the Virtual Terminal Mail Telephone Order Terminal window is divided into three unique areas One area defines the type of transaction to be performed Sale Auth Only Force etc and is defined in more detail in chapter 6 1 The other two areas are Transaction Information and Response Information which 1s described in detail within this chapter The Transaction Information frame deals with the actual data used in submittal of the transaction 7 16 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The Response Information frame identifies the various responses and codes that can be returned during after the processing of the transaction 7 4 1 1 Transaction Information The more information the merchant can input in the Transaction Information pane the less risk involved with being required to perform Refunds and Voids A description of the fields available in the Virtual Terminal Mail Telephone Order Terminal window follows 2000 2003 Transactional Technologies All Rights Reserved Card Number Expiration Date CV V2 Number Total Amount Origin Card Holder Name Order Number Approval Code Billing Zip Postal Code Billing Address Bill
142. in the Terminal ID drop down list and then click on the Delete button see Figure 3 21 7 virtual Terminal Config Ioj x General Config y Retail Config y Mail Telephone Config Terminal ID Config HTTPS Settings Terminal ID Table Terminal ID TESTTERMINAL y Add Modi Delete Alias Routing Code Optional Testing Input File Name Output File Name Input File Path Output File Path QCA SCA amp Pr amp Pr Terminal ID Defined 1 OK Cancel Apply Figure 3 21 A window will appear requesting verification to delete the selected Terminal ID see Figure 3 22 If the Terminal ID displayed is the appropriate ID to delete click on the Yes button Otherwise click on the lt No gt button Wasp Yerify Terminal xj 2 Do vou want bo delete the TerminalID TESTTERMIMAL Testing Figure 3 22 3 2 HTTPS Settings Virtual Terminal User Manual 3 25 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 If the site installing the software will be using me o c the Internet to process transactions the HTTPS HTTPS Settings settings must be configured If the site will not P be using the Internet for this purpose this step Prostuction Gateway J may be skipped Click on the tab labeled Backup Getewey HTTPS Settings see Figure 3 23 Test Gateway JO
143. ing City Billing Phone Billing Country Transaction ID Input the 15 or 16 digit card number American Express cards have 15 numbers whereas all others have 16 This is a required field Input the expiration date as it appears on the card Note The format of this field is MMYY month and year Only 4 numerical digits can be entered in this field Do not enter dashes or slashes This is a required field Input the CV V2 number as it appears on the signature block on the back of the card This is a required field if the CV V2 Mandatory check was made in the configuration settings Input the total amount of the sale goods and services plus tax This is a required field Defines that this transaction is either a Phone Order or a Mail Order transaction Input the name of the card holder as it appears on the card Merchant s purchase identification number 1 e invoice number purchase order number etc Used for Force and Void transactions The approval code would have been provided by the processor during the initial transaction either verbally Voice Auth when the network is down or electronically after successful completion of the transaction Input the zip code of the billing address of the card holder Input the billing address of the card holder Input the city of the billing address of the card holder Input the phone number of the card holder Input the country of the billing address of the c
144. ing Country United States of America y Default Billing State Texas TX y Number of Receipts 5 Default Printer SERVERO2 Customer Service LJ2100 y Enable Decline Receipt w Verify Password Return Transactions V User Data Description CVV2 vw Mandatory Billing Address V Mandatory User Data 1 Mandatory User Data 2 M Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 54 Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 4 2 4 User Data 1 2 and 3 Use the User Data 1 2 and 3 fields to define virtual re x l user specific data If the merchant desires that Teminain Coro Featwes Conia HTTPS Settings i ud Mail Telephone Config this information be mandatory for all transactions the Mandatory check box next to B to reu ME the user data field can be checked see Figure Routing ID 3 55 Default Origin Phone Order Default Transaction Type Authonly y Default Biling County United States of America Y Default Billing State Texas TX y Number of Receipts 5 Default Printer ASERVERO2 Customer Service LJ2100 Enable Decline Receipt Vv Verify Password Return Transactions v User Data Description CVV2 Mandatory Billing Address W Mandatory Billing Zip Postal Code w Mandatory User Data 1 Ticket Numbe
145. ion ACCOUNT NUMBER CHECK NUMBER ABA NUMBER CHECK ACCOUNT TYPE TOTAL AMOUNT Origin Mail Order ACCT HOLDER NAME OOdeNwbe Approval Code NEN Billing Zip Postal Code AA BilingAddess Biling Biling Phone Biling Couty Transaction ID e Bill State Prov User Data 1 es User Data 2 FE User Data 3 A NN PROCESS AS Testing y MANDATORY FIELDS Response Status Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Clear Fields Submit Figure 7 21 The following items are required fields Account Number Check Number ABA Number Check Account Type Total Amount Account Holder Name Process As Terminal ID Click on the Submit button to execute the transaction The response will appear in the pane titled Response Information 7 4 11 Inquiry An Inquiry is a transaction that 1s performed to determine the status of an unsettled transaction The Inquiry specifies that the transaction 1s accepted authorized or not found An Inquiry must be performed before the transaction in question 1s settled Should the inquiry be performed after the transaction settles the inquiry will return not found To perform an nquiry transaction select Inquiry on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 22 Virtual Terminal User Manual 200
146. king if the transaction should be removed see Figure 4 22 irtual Terminal xj There is 1 declined transaction This declined transaction can be re tried or removed Do vou want to remove this 1 transaction Figure 4 22 Click either lt Yes gt to remove or lt No gt to re try and the submission will continue until complete see Figure 4 23 7 Virtual Terminal Off Line Transactions PRISES Order Number Transaction ID Account Account Holder Name Amount Trans Type Status de Save Amount Copy to Clipboard Pending Curent W Approved ll Declined B Removed Edit Transaction Remove ransaction Send Off Line Transactions Finished Approved 3 Declined 1 Removed 0 TOTAL 4 Figure 4 23 Now click lt Copy to Clipboard gt to copy the information to a word processing program for printing or lt Close gt to exit 4 3 Process File Enabling the File Process option in Features Config as discussed in Section 3 6 2 will cause the Features menu to appear as 1t does when no options are selected see Figure 4 2 5 Passwords Passwords permit the merchant to protect the integrity of their transactions By assigning passwords the merchant protects unauthorized modifications to the application configuration as well as protecting from unauthorized REFUND and VOID transaction types 5 68 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved T
147. ktop The application will be accessible from a small icon in the Start Up Tray on the lower right hand corner of the screen next to the time see Figure 7 27 sam DAR 9 25 PM Figure 7 27 7 30 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Even though it is hidden the software will continue to process files as they come into the folder until the user clicks on lt Stop gt 7 6 Exiting the VT JetCom Application To exit the application select File Exit from the top line menu of the application see Figures 7 28 and Figure 7 29 or click on the lt Close gt button Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About Transaction Information C SALE A CARD NUMBER AUTH ONLY m X ri EXPIRATION DATE MMY Y CWw2 C FORCE TOTAL AMOUNT Origin Mail Order y C REFUND Card Holder Name ed Order Number ee C VOID Approval Code Biling Zip Postal Code C CAPTURE Biling Address 2 Bling City C CHECK Biling Phone Billing Country z C CHECK VOID Transaction ID zd Bill State Prov C CHECK REVERSAL UerDaal OSS C INQUIRY User Data 2 Y Tremsectionel User Data 3 DOE A Technologies PROCESS AS Testing y TRANSACTIONAL MANDATORY FIELDS Response Information TECHNOLOGIES Respons
148. l Amount W By Card Type By Response All W By Transaction Type By Status By Terminal ID By User Data 1 None By Origin By User Data 2 By Date By User Data 3 Range Terminal ID Testing Note All Terminal IDs by default MMOD MMOD Date From 06 04 2004 To 06 21 04 HH hat HH Rabi Time From 00 004 To 23 59 y fv Include AUTH ONLY and TEST transactions in the reports and totals Close Accept Clear Figure 10 6 This will then open a save box in which you will name your report see Figure 10 7 The path should default to the installation path of Virtual Terminal 1 e c program files WTJetCom Verify that this 1s the place the report is being saved or place it in whatever dedicated folder you might choose Aa File name Report Save as type Virtual Terminal Report rp Cancel E My Network P Figure 10 7 To retrieve a saved report from the report screen click on Open on the top line menu see Figure 10 8 10 3 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 I la ix RS irtual Terminal Report Generation default Open save Peor Type Terminal ID Transaction ID Card Type Account Acct Holder Mame Date Time By Card Type By Response By Tr
149. l Technologies All Rights Reserved Transactional Technologies LLC C SALE C AUTH ONLY C FORCE C REFUND C VOID C CAPTURE C CHECK VOID C CHECK REVERSAL C INQUIRY Transactional Technologies TRANSACTIONAL VECHN LOGIES Reprint Last Close 3361 Boyington Drive Suite 180 Carrollton TX 75006 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About Transaction Information ACCOUNT NUMBER i sts CHECKNUMBER ABA NUMBER CHECKACCOUNT TYPE y TOTALAMOUNT Origin Mail Order y ACCT HOLDER NAME OdeNmbe Approval Code of Billing Zip Postal Code AAA BilingAddess BR J BilingPhone Biling County ow Transaction ID EE Bill State Prov A User Data 1 A User Data 2 AA User Data 3 MU es PROCESS AS Testing y MANDATORY FIELDS Response Information Response Status Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Clear Fields Submit Figure 7 19 The following items are required fields Account Number Check Number ABA Number Check Account Type Total Amount Account Holder Name Process As Terminal ID p 972 503 8900 f 972 503 9100 Click on the Submit button to execute the transaction The response will appear in the pane titled Response Information 7 4 9 Check Void Check Void is a
150. l Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 Add Printer Wizard Figure 14 31 p 972 503 8900 f 972 503 9100 If the printer has been properly configured a receipt similar to that shown in Figure 14 32 will be printed out 14 16 Congratulations If you can read this information Y ou have correctly installed your Generic Text Only on T2 NETWORE O Ol The information below describes you r printer driver and port settings Submitted Time 1 34 35 PH 4 8 2003 Machine name Tz NETWORE OO1 Printer name Yerifone Printer model Generic Text Only Color support No Port name isa COM Data format RA share nane Location Comment Driver name UNIDRV DLL Data file TTY GPD Config file UNIDRVUI DLL Help file UNIDRV HLP Driver version 5 00 Environment Windows NT x56 Additional files used by this drive C Windows System spool DRIVERS WSA AGG S TTY INI C Windows System spool DRIVERS Wa AGG S TTYUL HLF C Windows System spool DRIVERS Wa ADDYS TTYRES DLL 5 00 2195 5324 C Windows System spool DRIVERS N32 ADBDA5 TTY DLL 5 00 2195 5324 C Windows System spool DRIVERS N32 ABBNSNTTYUI DLL 5 00 2195 53z24 C Windows System spool DRIVERS Wa A664 34UMIRES DLL 5 1 2600 0 C Windows System spool DRIVERS M32 XS86434STDNAMES GPD This is the end of the printer test page Figure 14 32 Virtual Terminal User Manual 2000 2003 Trans
151. lt OK gt button Application Removal X Program installation removed Figure 2 12 Application Removal Notification 2 3 System Settings It is recommended that the video display resolution not be set lower than 1024 x 768 If the resolution 1s below this recommended level the Virtual Terminal window will not fit on the screen and the user will be unable to see part of the terminal window 2 4 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 2 4 Install the VT JetCom Application Software hy OTE If the Virtual Terminal is being installed on a Windows 95 Windows 98 or Windows ME platforms please read Chapter 15 Addendum before continuing Locate the Virtual Terminal YYYYMMDD exe file previously downloaded to the desktop Double click on this file to begin the installation The first window to appear 1s to inform the installer that the Virtual Terminal software 1s about to be installed see Figure 2 13 virtual Terminal Installer Figure 2 13 Click on the lt OK gt button The WinZip Self Extractor VirtualTerminal 030414 exe window will appear see Figure 2 14 Click on the lt Setup gt button to begin the installation WinZip Self Extractor VirtualTerminal 20040608 exe Virtual Terminal Installer Select SETUP to start Figur
152. ly To begin open Windows Explorer see Figure 2 23 and navigate to the VTJetCom folder see Figure 2 24 je e Mew Office Document Open Office Document gt Windows Update E Winzip os M Programs E Accessories d E3 Calculator 5 ACTI amp k WP Paint Lj Documents i Divis WES Windows Explorer 4 Settings Microsoft Office Displays the Files and E Microsoft Visual Studio 6 0 d z 4 Search k vTJetcom MasterCard Member Directory c Help Run Gil CH David Microsoft Outlook 71 Main E tum Figure 2 23 The VTJetCom folder should be located in the folder Program Files under the local C drive 2 8 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC O TJetCom 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 File Edit View Favorites Tools Help Back gt search Folders du g x aA E Address WTJetCom y G0 Folders x 1 Name 23 audiograbber T Ji E MerchantApplicati T KB Adobe Acrobat Doc 6 8 2004 10 29 AM 9 2 Documents and Settin Tk ProcessFileClient 76KB Application 6 9 2004 10 48 AM 3 History VTJetCom T YTJetCom exe 1 232KB Application 6 9 2004 12 04 PM Li My Documents Y tt gif 4KB GIF Image 11 28 2001 2 55 PM My Music Select an item to view its description E TRFFC10A ICO 2KB Icon 4 23 1998 10 00 PM Bb or
153. ly Transactions or Declined reports for all transaction generate during each day can be customized with unlimited options see Figure 10 5 Virtual Terminal Mail Telephone Order File Options Features Passwords About p 972 503 8900 f 972 503 9100 Transaction Information CARD NUMBER EXPIRATION DATE MMYY owaj TOTALAMOUNT Origin Mail Order y Card Holder Name Order Number VS Approval Code EA Billing Zip Postal Code Biling Address Billing City BilingPhone Biling Country United States of America y Transaction ID A Bill State Prov Texas TX y User Data 1 EET User Data 2 Y User Data 3 o PROCESS AS Testing y MANDATORY FIELDS Response Information Response Status Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Close Clear Fields Submit Figure 10 4 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 iz Yirtual Terminal Report Generation default a oj xj Open Save Report Type Acct Holder Mame Date Time Amount Exp Date By Card Type By Response By Transaction Type By Status By Terminal ID By User Data 1 By Origin By User Data 2 By Date By User Data 3 Te
154. ma E i E g Type Security Certificate 7KB Text Document 6 14 2004 5 35 PM Size 804 bytes Common Files ComPlus Applicatic PO DivX Free Offers from I FunWebProducts Google Hemera Hummingbird Internet Explorer i MasterCard Memt Messenger microsoft Frontpar Microsoft Office Microsoft Visual St MP3 WAY Converl MSN Messenger MyWebSearch MetMeeting Morton AntiVirus Oracle E Outlook Express Putty QuickTime Snapshot Viewer Spybot Search 8 Symantec ad TACT Tel Viewpoint Visio vital VTJetCom pl EE H E T E 3 Wasp Technology z 73 uh Dbl ekh 4 b Type Security Certificate Size 804 bytes 804 bytes ig My Computer Figure 2 34 This concludes the installation of the Transactional Technologies Trusted Root CA certificate If the operating system on the machine running Virtual Terminal is Windows 98 or earlier proceed to the addendum in Section 15 3 Otherwise continue 3 Configuring the VT JetCom Software Before beginning the installer must know the following information e Terminal ID e Internet connection is available e Have configured a printer within the Windows operating system for use in printing receipts To launch the application from the Windows
155. menu bar select Start Programs VIJetCom VTJetCom see Figure 3 1 3 14 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 m New Office Document lax Open Office Document gt a Accessories 3 acti6 Documents 3 Divx i 3 Microsoft Office a Microsoft Visual Studio 6 0 Search VTJetcom j Programs Settings wa Y vyv v vv gra Merchant Application T rm vTJetcom Help KS Inbox Figure 3 1 The first time the VTJetCom software is executed a Data Base Connection Error may appear see Figure 3 2 x Q Error Opening DataBase Connection please check the ODBC Connection or the Data Base Resource to fix the problem Figure 3 2 If this occurs click on the OK button The ODBC Data Source Name window will appear see Figure 3 3 F ODBC Data Source Name nml x Select ODBC Data Source Mame DSN Figure 3 3 This menu defaults to VTLocal You only need to change this if you have a previous database existing on a host computer in a multi computer environment that you would like this terminal to access If this is the case and the host computer has already been mapped select the previous database from the drop down menu see Figure 3 4 AE Select ODBC Data Source Name DSN vr erminal
156. n TX 75006 p 972 503 8900 f 972 503 9100 Certificate Import Wizard xj Completing the Certificate Import Wizard You have successfully completed the Certificate Import wizard You have specified the Following settings Certificate Store Selected by User Trusted Root Certifica Content Certificate Figure 2 31 Click on lt Finish gt and the Root Certificate Store warning window will appear see Figure 2 32 Click on the lt Yes gt button Root Certificate Store X AN Do vou want to ADD the Following certificate to the Root Stores Subject Transactions TT Master CA Authority Transactional Technologies LLC Carrollton Texas US Issuer Self Issued Time Validity Monday December 30 2002 through Friday December 29 2006 Serial Number 00 Thumbprint shal amp FDGE7E8 SOD64F19 731FEFB4 D5EBA41E 79221688 Thumbprint md5 1D0266FE aDCESE35 31EADADD 1933F2C7 Figure 2 32 Now you should see a box saying the import was successful see Figure 2 33 Click OK and then close the Certificate Information screen by clicking OK again Figure 2 33 Now the only screen showing is the Windows Explorer screen Double click on the file named Equifax crt see Figure 2 34 and repeat the above procedure step by step placing the Equifax certificate into the Trusted Root Certification Authorities as well Virtual Terminal User Manual 2 13 2000 2003 Transactional Technologies All
157. n Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Get Card Number eS JO X Tranzaction ID 43063306471 FIEVXoOH Reference Number 03060306271 PBEVAZZ Card Number 4000300020001 000 Figure 9 6 e To close the Get Card Number window click on the X in the upper right corner of the window see Figure 9 7 7 Get Card Number Transaction ID 43063306471 FTEVA0H Reference Number 03060306271 JBEVAZ Card Number 4000300020001 000 Figure 9 7 9 3 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 THIS PAGE INTENTIONALLY LEFT BLANK Virtual Terminal User Manual 9 4 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 10 Reports 3361 Boyington Drive Suite 180 Carrollton TX 75006 10 1 Printing The Report To print the report click on the button labeled lt Copy to Clipboard gt Paste the information into a word processor Microsoft Word WordPerfect Notepad etc Adjust the layout of the report as appropriate and print 10 2 Reports 10 1 Reprint Last C SALE AUTH ONLY C FORCE C REFUND C VOID C CAPTURE C CHECK C CHECK VOID C CHECK REVERSAL C INQUIRY Transactional Technologies TRANSACTIONAL VECHNOLOGIES Creating a dai
158. n For Automatically select the certificate store based on the type of certificate Certificate store Browse lt Back Cancel Figure 2 28 You will now see a list of folders see Figure 2 29 Choose the folder titled Trusted Root Certification Authorities then choose lt OK gt Select Certificate Store E 71 xl Select the certificate store you want En use nn Enterprise Trust ng Intermediate Certification Authorities m Trusted Publishers an Untrusted Certificates A Third Party Root Certification authorities x Show physical stores ce Figure 2 29 This will return you to the screen for Certificate Store but will include the name of the storage folder see Figure 2 30 Certificate Import Wizard x Certificate Store Certificate stores are system areas where certificates are kept Windows can automatically select a certificate store or you can specify a location For Automatically select the certificate store based on the type of certificate Place all certificates in the Following store Certificate store Trusted Root Certification Authorities i lt Back Next gt Cancel Figure 2 30 Click lt Next gt gt to continue This will continue into the completion screen see Figure 2 31 2 12 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollto
159. nding on the speed of your printer it may take a minute or twa before the page is printed The test page briefly demonstrates the printer s ability to print graphics and text and it provides technical information about the printer driver If the test page printed click OK If the test page did not print click Troubleshoot Troubleshoot Figure 14 22 Figure 14 23 provides a graphical representation of a successful printout Congratulations If you can read this information Y ou have correctly installed your Generic Text Only on Tz2 NETWORE O 01 The information below describes you r printer driver and port settings Submitted Time 1 34 35 PM 4 58 2003 Machine name Tz NETWORE OO1 Printer name Verifone Printer model Generic Text Only Color support No Port name is COMI Data format RA share name Location Comment Driver name UNIDRY DLL Data file TTY GFD Config file UNIDRVUI DLL Help file UNIDRV HLP Driver version 5 00 Environment Windows NT x56 Additional files used by this drive C WINNT Systems2 spool DRIVERS43 2406434 TTY INI C WINNT SystemS2 spoo1 DRIVERS W3 XD TTYUI HLP C WINNT Systems 2 apool DRIVERS Ws 24065 A TTYRES DLL 5 00 2195 5324 C iMWINNTIMSystem32 4spoolS DRIVERSMWA 2x063 TTY DLL 5 00 2195 5324 C MWINWTMSystems5Z 4spoolMDEIVERSMWS 24064 3 TTYUL DLL 5 00 2135 5324 C MWINNWTMSystem5Zz 4spoolMDEIVERSWS 2XB85 33UNIRES DLL 5 1 2500 D
160. ned AND was checked as a mandatory field e Process As Select the appropriate Terminal ID for this sale If the merchant only has one terminal ID this field will not need to be modified This information may be entered manually or can be entered through a card reader as discussed in Section 10 Transactions entered through a card reader are referred to as swiped transactions Swiped transactions generally offer the retailer a better discount rate 7 3 1 2 Response Information The following is a brief description of the information fields e Response Status Brief description of the status of the transaction e Action Code The Virtual Terminal provides this code only if there was an error entering the data into any of the fields incorrect format invalid price invalid cvv2 etc Refer to Chapter 8 for a list of available Action Codes e CVV2 Response This data is provided by the association Visa MasterCard etc to verify that the appropriate CV V2 data was provided The CV V2 number is located on the back of the card on the signature panel last 3 digits separated from the card number e Authorization Code This code is provided by the host processor e Response Transaction ID The Transaction ID is provided by the host processor 7 3 2 Sale A Sale is a transaction where the customer purchases goods or services Both authorization of the transaction and the settlement of the transaction occur To perform a Sale transaction selec
161. ng Country United States of America y selecting If a printer has not been configured Dc this step can be skipped A printer can then be Adidas Me Default Printer y configured and this step can be modified Enable D vem aired i afi t erwar ds Verify Password Petur MEGRVERO2 Customer Service LJ2100 r User Data Description Using the drop down list select the desired i Bing Ades Ficus printer to be used as the default printer for the sc atu ST a 7 ser Vala fT O O andatory Virtual Terminal application see Figure 3 49 i i a User Data 3 AA Mandatory OK Cancel Apply Figure 3 49 Virtual Terminal User Manual 3 41 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 4 1 9 Enable Decline Receipts 1 The Enable Decline Receipts check box allows emeruar the merchant to print receipts for declined eS aa oe ER RS l l Mail Telephone Config transactions If the merchant desires requires TL ae Mal elepnone Urder erminal Configuration this option ensure that this box is checked see ew a Figure 4 50 Routing ID Default Origin Phone Order m Default Transaction Type Authonly Default Biling Country United States of America Default Billing State Texas TX y Number of Receipts 5 Default Printer
162. nput File at the end of Process If not checked the Input File will be renamed to extension END OK Cancel Apply Figure 3 78 Virtual Terminal User Manual 3 59 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 6 6 2 Delete Input File Select this option if you wish your input file to be automatically deleted upon processing If you do not wish this to happen the input file will automatically be renamed to extension END see Figure 3 79 This option defaults to enabled If any error is detected in the input file the output file will be empty and the error file will be found under the input filename with extension ERR 3 7 Completion 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 jz Virtual Terminal Config General Config Terminal ID Config Features Included l 10 x Retail Config Y Mail Telephone Config Features Config HTTPS Settings Enable Off Line Transactions v Process File Terminal Restaurant Mode Restaurant Settings Jv Gratuity Guideline 7 Automatic Adjustment Time 03 71 a 003 153 96 v Additional Authorization Optional Features for Receipt v Restaurant Amount m Check Settings Default Check Account Type Checking y Check Surcharge 3 10 Process File Settings v Full Format Answer File
163. ollton TX 75006 p 972 503 8900 f 972 503 9100 f wasp Verify Terminal Diagnostics E cuf x Connection Diagnostics Connection Information HTTPS Production Gateway EE Petanca 2004 06 14 12 58 55 Testing Connection For Production HTTPS Gateway C HTTPS Test Gateway 2004 06 14 12 58 55 Sending Packet to y Production Gateway 2004 06 14 12 E 5 Production S Test Gateway 2004 06 14 12 58 56 Unexpected Error 11001 Host not found Terminal ID Testing v Clear Test gt Current Communication Status Close Copy to Clipboard Figure 8 4 If problems are encountered contact the Transactional Technologies Customer Support Center for assistance 800 834 4405 opt 2 8 2 Testing the HTTPS Test Gateway Within the JetPay Diagnostics window ensure that the radio button to the left of HTTPS Test Gateway 1s selected see Figure 8 5 Then click on the Test button fe virtual Terminal Diagnostics loj xj Connection Diagnostics Connection Information C HTTPS Production Gateway HTTPS Test Gateway s Production Gateway S Test Gateway Terminal D Tesing Testing y Current Communication Status lose Copy to Clipboard Copy to Clipboard Clipboard Figure 8 5 If the test was successful the traffic light will display a GREEN light next to Test Gateway as well as a more detailed description of the test
164. ollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Process File Status Ao TESTING MODERA B File Options Features Password Reports About Processing Status 2004 06 20 21 19 24 lnitiated Copy to Clipboard Processing File 190 0 0 0 O Transactional Technologies TRANSACTIONAL Files Processed Since Startup 0 Last File Processed ECHBOLDGUIUS Application Startup Time 6 20 2004 9 19 24 PM S TESTING MODE i3 Figure 7 25 Click Stop in order to stop the processing before all files are processed or it will continue until all valid input files are complete see Figure 7 26 Virtual Terminal Process File Status Hee TESTING MODE erim Fie Options Features Password Reports About r Processing Status 2004 06 20 21 19 24 Initiated 2004 06 20 21 19 27 Mid TESTTERMINAL File test2 req From c Process Files VT 2004 06 20 21 19 28 Mid TESTTERMINAL File testl rea From c Process Files VT 2004 06 20 21 19 30 Mid TESTTERMINAL File test0 res From c Process Files VT Copy to Clipboard Transactional Technologies TRANSACTIONAL Files Processed Since Startup 3 Last File Processed test req TECHNOLOGIES Application Startup Time 6 20 2004 9 19 24 PM y TESTING MODE 3 Figure 7 26 Click the lt Hide gt button in order to make the large Virtual Terminal screen disappear from your des
165. on software 12 4 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 P 12 1 Connection Before connecting the card swipe power the computer off Disconnect the keyboard cable from the CPU Connect the male 6 pin mini din connection to the keyboard port on the computer Then connect the keyboard cable to the female 6 pin mini din receptacle at the end of the cable that is permanently attached to the Magtek Mini Wedge Card Swipe Power the computer on 12 2 Use Ensure that the Virtual Terminal application is running on the computer Swipe the card through the slot on the card reader 12 3 Specifications Color Available in black and pearl white Interface Wedge Connector 6 Pin and 5 Pin Din Dimensions L 100mm 3 94 in W 32 5mm 1 28 in H 31 3mm 1 23 in Weight 165 Grams 5 8 oz Cable Length 1 83 Meters 6 ft Card Types ISO ANSI and AAMVA drivers license 12 4 Operating Environment Temperature Operating 0 to 55 C 32 F to 131 F Storage 30 C to 70 C 22 F to 158 F Humidity Operating 10 to 90 non condensing Storage Up to 100 non condensing Altitude Operating 0 10 000 ft 0 3 048 m Storage 0 50 000 ft 0 15 240 m Virtual Terminal User Manual 12 5 2000 2003 Transactional Technologies All Rights
166. oo Figure 15 27 Now click lt OK gt and exit from the Registry see Figure 15 28 amp Registry Ldstor Registre Fi View Favores Help Export Regutry File pl Ie Lg Punweberadaats ICE Gaage ELI Geek j j Interac aera E iiot 11 17 Macromedia E el Transco Techs 3 YrPay Credit Cord Gateway COM Library 2g Betray Virtus Terminal RG ST REG_ST REGET m REG SZ Kb 5r REG 5T REG ET REG Sz Ri DWED REG DWORD Cul the Regekry Felder EXI Feast Prost Gur _ Data ualue not Set an hitpe igneoa L7 jetpewe com jep hilos patewayL7 jelpar comjelpsy hips feest Let py c nm jet py flies ioc Lek pay com palpa ec 1 1 000000001 1 BP 1 1010 doc bocumentl Micros P Man a registry Editor Ru bU igm Figure 15 27 Now Virtual Terminal should operate correctly on a Windows 98 system O 2000 2003 Transactional Technologies All Rights Reserved Virtual Terminal User Manual 15 15 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 THIS PAGE INTENTIONALLY LEFT BLANK 15 16 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved
167. ort LPT1 flips Sound video and game controllers H System devices oz Universal Serial Bus controllers Figure 14 6 Within this window select Ports COM amp LPT and double click on Communications Port COM1 The Communications Port COM1 Properties window will appear see Figure 14 7 Communications Port COM1 Properties ajx General Port Settings Driver Resources y Communications Port COM T fi Device type Ports COM amp LPT Manufacturer Standard port types Location on Extended I0 Bus Device status This device i working properly IF You are having probleme with this device click Troubleshooter to start the troubleshooter Device usage Use this device enable Figure 14 7 Within the Communications Port COM Properties window click on the tab labeled Port Settings The set the following parameters see Figure 14 8 e Bits per second 9600 14 4 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 e Data bits 8 e Parity None e Stop bits 2 e Flow control Hardware General Port Settings Driver Resources Bits per second Ela Data bits E Parity None Stop bits 2 Flow control Hardware Advanced Restore Defaults Figure 14 8 Once the settings have
168. ount you would like to je Virtual Terminal Config use for your transactions see Figure 3 75 E Gentoo RetsiConio 7 MskTeephere Cont Features Config Features Included Enable Off Line Transactions Process File Terminal Restaurant Mode r Restaurant Settings v Gratuity Guideline v Automatic Adjustment Time 034 a 00 4 Y Additional Authorization 155 Optional Features for Receipt J Restaurant Amount Iv Tip Check Settings Default Check Account Type y NONE mmm Check Surcharge asi i i Business Check r Process File Settings F Full Format Answer File Delete Input File atthe end of Process If not checked the Input File will be lv renamed to extension END OK Cancel Apply Figure 3 75 Virtual Terminal User Manual 3 57 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 6 5 2 Check Surcharge In this field enter the amount you would like to charge for check transactions see Figure 3 76 3 6 6 Process File Settings If you are operating in Process File Terminal mode configure these settings to your satisfaction see Figure 3 77 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 17 Virtual Terminal Config Enable Off Line Transactions Process File Terminal Jv Full Format Answer File Vv Delete Input rile atthe en
169. pear in the pane titled Response Information 7 3 7 Capture A Capture is a transaction that is performed to move an authorized transaction which was previously authorized through an Auth Only transaction into settlement To perform a Capture Virtual Terminal User Manual 7 11 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 transaction select Capture on the left side of the Virtual Terminal Retail window see Figure 7 10 irtual Terminal Retail k Fie Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER C AUTH ONLY EXPIRATION DATE MMYY C2 C FORCE Total Amount C REFUND Tax Amount C VOID Card Holder Name e CAPTURE Approval Code Ce C CHECK Order Number CHECK VOID TRANSACTION ID C CHECK REYERSAL UserData1 User Data 2 C INQUIRY User Data 3 Transactional Technologies PROCESS AS TRANSACTIONAL MANDATORY FIELDS E Response Information Response Status PECHNOLOGIES Action Code CVV Response Authorization Code Response Transaction ID Reprint Last Close Clear Fields Submit Figure 7 10 The merchant must then enter the data to perform the transaction The following items are required fields Card Number Expiration Date Transaction ID Process As T
170. performed see Figure 8 6 Virtual Terminal User Manual 8 3 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 fea virtual Terminal Diagnostics Ol xl Connection Diagnostics Connection Information C HTTPS Production Gateway 2004 05 23 23 25 08 SSL Status Socket connection established 23 25 08 SSL Status Starting secure channel handshake 23 25 08 SSL Status Sending 78 bytes of handshake data 23 25 08 SSL Status Receiving 1016 bytes of handshake data 23 25 08 SSL Status Sending 190 handshake bytes 23 25 08 SSL Status Receiving 51 bytes of handshake data 23 25 08 SSL Status Negotiated SSL parameters Protocol TLS1 Cipher Triple s Production Gateway 23 25 08 TransactionlD 0405232325082MYS06 23 25 08 Approval Code No Approval Code Received E Test Gateway 2004 05 23 23 25 08 PING d Terminal ID Testing Clear Test Current Communication Status Close Copy to Clipboard Figure 8 6 If the test was unsuccessful the traffic light will display a RED light next to Test Gateway as well as a more detailed description of the test performed see Figure 8 7 fa wasp Verify Terminal Diagnostics cuf xj Connection Diagnostics Connection Information C HTTPS Production Gateway 2004 06 14 13 01 10 2004 06 14 13 01 10 Testing
171. plication as defined in section 3 1 of this manual Configure the VTJetCom database path as defined in section 3 2 of this manual Configure the VTJetCom software as defined in section Share the folder where the VTJetCom application was installed The default installation directory is C Program Files WTJetCom To create a share of this directory folder perform the following o Open windows explorer and navigate to the installation directory folder of the VTJetCom application o With the directory folder highlighted right click on the installation directory folder and select Share see Figure 15 2 Virtual Terminal User Manual 15 1 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Tech nologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 laxi File Edit View Favorites Tools Help Back t Search 2 Folders S US UI Xu Eg Address a VTJetCom Go Norton Antivirus j FA Recycle Bin 4 Properties 13 object s Disk free space 14 0 GB Figure 15 2 Folders x Name rel Type Modified O tet Desktop m E DB irtualTerminal mdb 844KB Microsoft Access Ap 10 27 2003 10 58 AM e y My Documents Edgateway1 crt 2KB Security Certificate 2 3 2003 3 07
172. pt Format Optional Features for Receipt Order Number Exp Date User Data 2 Origin UserDatal1l J UserData3 Cancel Apply Figure 3 7 3 1 Terminal ID Config Click on the tab labeled Terminal ID Config This section is divided into two parts one detailing the settings available in Process File Terminal mode which will be further explained in section 4 6 and the other section for the settings available when not operating as a Process File Terminal 3 1 1 Settings for Non Process File Terminal Mode The Terminal ID Config settings will appear see Figure 3 8 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Virtual Terminal Config d General Config Retail Config Mail T elephone Config Terminal ID Config HTTPS Settings Terminal ID T able Terminal ID Add Modify Delete Routing Code Optioral Terminal ID Defined O OF Cancel Apply Figure 3 8 This window is configured with three fields Terminal ID Alias and Routing Code Optional An unlimited number of Terminal ID s can be created However Terminal ID s are NOT assigned arbitrarily but must be provided to the merchant by Transactional Technologies To create a Terminal ID you click on the lt Add gt button To modify a Terminal ID select
173. r C VOID Approval Code Biling Zip Postal Code CAPTURE Biling Address Biling City C CHECK Biling Phone Biling Country United States of America C CHECK VOID Transaction ID Bill State Prov Texas TX C CHECK REVERSAL Usada C INQUIRY User Data 2 User Data 3 PROCESS AS y TRANSACTIONAL Jer oy com MANDATORY FIELDS rary Response Status TECHNOLOGIES Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match ms ANS Description ee Clear Fields Submit Figure 3 69 3 6 4 Restaurant Settings This section refers to options that are available when operating in Restaurant Mode Virtual Terminal User Manual 3 53 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3 6 4 1 Gratuity Guideline Enable this option if you would like to automatically calculate the gratuity for a ticket as a guide for the customer See Figure 3 70 3 6 4 2 Automatic Adjustment Time Select this option and configure it to offset for the batch run at the end of the shift see Figure 3 71 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 j Virtual Terminal Config Enable Off Line Transactions Process File Terminal Full Format Answer File A Delete Input File at the end of Process renamed to extension ENDS Figure 3 7
174. r lv Mandatory User Data 2 Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 55 3 5 Retail Configuration Like the Mail Telephone Configuration the Retail Config defines how the Virtual Terminal Retail will process transactions The Retail Config is divided into two sections Retail Terminal Settings and User Data Description 3 5 1 Retail Terminal Settings The Retail Terminal Settings defines the Default Terminal ID Routing ID Default Transaction Type Number of Receipts Default Printer Enable Decline Receipt and Verify Password Return Transactions Virtual Terminal User Manual 3 45 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 1 3 5 1 1 Default Terminal ID The Default Terminal ID field defines the default ID to be used when processing transactions Using the drop down list select the desired default terminal ID see Figure 3 56 80 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 Virtual Terminal Config TeminallD Config Features Config HTTPS Settings General Config Retail Config Mail Telephone Config m Retail Terminal Settings DefaultT erminal ID Testing NONE mmm Routing ID Testing Default Transaction Type Number of Receipts q Default Printer Enable Decline Receipt Jw Verify Password Return Transactions V r User Data Des
175. ransaction The response to the sale will appear in the pane titled Response Information 7 3 3 Auth Only An Auth Only is a transaction that does not submit the transaction for settlement An Auth Only transaction will not settle unless it is subsequently captured To perform an Auth Only transaction select AUTH ONLY on the left side of the Virtual Terminal Retail window see Figure 7 4 Virtual Terminal User Manual 7 7 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Retail File Options Features Passwords Reports About C SALE CARD NUMBER AUTH ONLY EXPIRATION DATE MMYY ew2 00 C FORCE TOTAL AMOUNT C REFUND Tax Amount C VvolD Card Holder Name CAPTURE Approval Code C CHECK Order Number C CHECK VOID Transaction ID C CHECK REVERSAL User Data User Data 2 C INQUIRY User Data 3 Transactional Technologies PROCESS AS TRANSACTIONAL qu MANDATORY FIELDS Response Information Response Status PECHNOLAMELES Action Code CVV 2 Response Authorization Code Response Transaction ID Reprint Last Close Transaction Information Figure 7 6 Clear Fields Submit The merchant must then enter the data to perform the transaction The following items are required fields
176. ransactional Technologies All Rights Reserved Transactional Technologies LLC 3 4 1 6 Default Billing State Select the appropriate billing state of the merchant from the drop down list provided The appropriate states provinces will be displayed for the United States or Canada depending on the option selected in the Default Billing Country field see Figure 3 47 3 4 1 7 Number of Receipts The Number of Receipts field identifies how many receipts are to be printed see Figure 3 48 3 40 O 2000 2003 Transactional Technologies All Rights Reserved 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 10 x j Virtual Terminal Config TeminallD Config Featwes Confia General Config Retail Config Mail Telephone Order Terminal Configuration Default Terminal ID Testing y Routing ID Default Origin Phone Orders Default Transaction Type Authonly y Default Billing Country United States of America y Default Billing State Tennessee TH y Oklahoma OK Number of Receipts Oregon OR Pennsylvania PA Rhode Island RI South Carolina SC HTTPS Settings Mail Telephone Config Default Printer South Dakota SD Enable Di Tennessee TN Verify Password Retur User Data Description CVV2 Mandatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory Us
177. ransactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 There are four passwords that can be configured They are Start Up Password Merchant Password Transaction Password Reporting Password 5 1 Start Up Password The Start Up Password protects the entire program It will require the entry of this password before it will run the program each time Virtual Terminal is opened This password should be available only to those individuals having a valid reason to use the VTJetCom application When entering this password it can ONLY contain alphanumeric data 1 e 1 2 3 ab c etc It can accept no special characters i e amp etc The password must be at least one character in length but cannot exceed eight characters To set the Start Up Password go to Passwords and Start Up Passwords on the top menu see Figure 5 1 irtual Terminal Mail Telephone Order g Fie Options Features Passwords Reports About C SALE Start Up Password Ctrl U AUTH ONLY Merchant Password Ctrl E Transaction Password Ctrl w MMY Y Cvv2 C FORCE Reporting Password Ctrl T Origin Mail Order c REFUND Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code C CAPTURE Biling Address Biling City C CHECK Biling Phone Biling Country United States of America CHECK VOID Transaction ID Bill State Prov Texas E pa C CHECK
178. ransactions will be deleted do you want to proceed to close the batch Figure 10 18 If the merchant selects lt Yes gt to close the batch the merchant will be informed that all the transactions were deleted and the batch was closed see Figure 10 19 Virtual Terminal User Manual 10 8 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Close Batch Reporting _ i e a Figure 10 19 Click lt OK gt to exit this screen and return back to the Virtual Terminal window see Figure 10 20 Virtual Terminal Mail Telephone Order e e e e 9 e oO eprint Last Figure 10 20 10 9 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 11 Process File Format The information in the input process files must be in a specific format for the processing network to recognize and properly process it The file must contain at least the credit card number expiration date and amount placed in a quote comma delimited format For example ES Clerk Commeria gt ests24s721sZ200Z2105 99 T2 7 LADOS 9 Ow 7 2700 Waterview Pkwy The example above describes a Credit R
179. rminal ID Mate All Terminal IDs by default MMOD MMOD Date From To HH MM HH MM Clear Time From 00 00 To 23 b9 Include AUTH ONLY and TEST transactions in the reports and totals Close Accept Figure 10 5 e Customizing reports by selecting a Report Type Transaction or Declined Select the desired fields to be displayed Transaction Type Terminal ID Transaction ID Card Type Date Time Amount Tip Tax and or Action Auth Code Enter the start date time and the end date time e The merchant has the option of selecting the Terminal ID for reports This option is used in the event that a merchant has multiple merchant ID s assigned for their use In this scenario the merchant now has the ability to print off reports for each merchant ID assigned to them e Once all desired options have been selected click on the lt Accept gt button see Figure 10 6 If you would like to save the configuration of this report so as not to have to enter the information in every time click on Save in the top line menu see Figure 10 6 Virtual Terminal User Manual 10 2 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 PES Virtual Terminal Report Generation default iol x Report Type Transactions Declined Transaction ID AVS Match Tota
180. rtual Terminal Report index htm En Transactions Terminal ID Testing FORCE 040620211930DY1QK4 VISA 0019 06 20 2004 21 19 33 1 00 0412 NORMAL 040620211928NAGAGX VISA 1000 Doe John 06 20 2004 21 19 33 1 08 0410 TEST18 NORMAL Totals 2 Totals Amount by Card Type Terminal ID Testing Card Type Total Amount Total Transactions visa 208 2 Totals 1 Totals Amount by Transaction Type Terminal ID Testing lal x Transaction Type Total Amount Total Transactions FORCE 1 00 1 SALE 1 08 1 Totals 2 zi Figure 10 12 Copy to Clipboard jz Virtual Terminal Report index htm _ dg xi EE Transactions Terminal ID Testing FORCE 040620211930DY10K4 VISA 0019 06 20 2004 21 19 33 1 00 0412 NORMAL SALE 040620211928NAGAGX VISA 1000 Doe John 06 20 2004 21 19 33 1 08 0410 TEST18 NORMAL Totals 2 Totals Amount by Card Type Terminal ID Testing Total Amount Total Transactions visa 2 08 2 Totals 1 Totals Amount by Transaction Type Terminal ID Testing Transaction Type Total Amount Total Transactions FORCE 1 00 1 SALE 1 08 1 Totals 2 zi Figure 10 13 Virtual Terminal User Manual 10 6 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Print Report ual
181. rved Retail Config Mail T elephone Config Transactional Technologies LLC 3 3 1 2 Merchant Name Enter the name of the merchant processing Tu the transactions in the Merchant Name field see Figure 3 35 3 3 1 3 Merchant GIF If the merchant desires that their logo appears on the screen of the Virtual Terminal the location file name of the Graphical Interchange Format GIF picture can be entered in the Merchant GIF field see Figure 3 36 3 32 Virtual Terminal 2000 2003 Transactional Technologies All Rights Reserved 3361 Boyington Drive Suite 180 Carrollton TX 75006 i Terminal ID Config y p 972 503 8900 f 972 503 9100 Virtual Terminal Config Features Config HTTPS Settings Retail Config Mail T elephone Config General Config Terminal Behavior Startup Terminal Mail Telephone Order y Merchant Name Transactional Technologies LLC Merchant GIF AA E Merchant ICON CT El Receipt Format Clear Fields Receipt Header Line 1 Receipt Header Line 2 nam mE Receipt Header Line 3 NENNEN Receipt Header Line 4 EIE N Receipt Trailer Y Associate Terminal ID with Headers in the Receipt Optional Features for Receipt Order Number Exp Date Origin User Data 1 User Data 2 User Data 3 OK Cancel Apply Figure 3 35 j Virtual Terminal Config Wi Terminal ID Config y Features Config HTTPS Settings General Config
182. ry depending on the options selected in Features Config discussed in Section 3 6 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER AUTH ONLY EXPIRATION DATE MMY C2 C FORCE ra TOTAL AMOUNT Origin Mail Order y C REFUND Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code CAPTURE Biling Address Billing City C CHECK BilingPhone Billing Country United States of America Y C CHECK VOID Transaction ID Bill State Prov Texas TX y C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESS AS Testing y TRANSACTIONAL Jer oy com MANDATORY FIELDS D Response Information TECHNOLOGIES Response Status Action Code CVV2 Response Authorization Code Address Match Response uci ZpMach AVS Description D E Cem Reprint Last Close Clear Fields Submit Figure 4 1 The option of Transactions Declined is always available on this menu regardless of what options are enabled or if no options are enabled see Figure 4 2 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About Information C SALE iP Adjustments CtrH J Off Line Transactions Ctrl F NUMBER AUTH i i Transactions Declined Ctrl I ON DATE MMYY CWw2 NEED C FORCE TO
183. s gateway1 7 jetpay com jetpay Test Gateway https testi jetpay com7jetpay Backup Test Gateway https testl jetpay com jetpay Proxy Server server ljetpay com Proxy Port 2203 Use Production Gateway V ee Ee 30 y OK Cancel Apply Figure 3 29 7 Virtual Terminal Config 10 x p 972 503 8900 f 972 503 9100 l General Config y Retail Config Mail Telephone Config HTTPS Settings Terminal ID Config m Https Settings Production Gateway https gateway17 jetpay com jetpay Backup Gateway https 77gatewayt 7 jetpay com jetpay Test Gateway https 7testl jetpay com jetpay Backup Test Gateway https 77test1 jetpay com jetpay Proxy Server serverD1 jetpay com Proxy Port 22033 Use Production Gateway v Gateway Time Out 30 z DK Cancel Apply Figure 3 30 Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 2 8 Gateway Time Out The value entered in this field represents the e number of seconds the application will wait HTTPS Settings before receiving a response from the M Hips settings production gateway After the set number of Production Gateway https 7gatemay17 jetpay com jetpay seconds the application will then attempt to 00 connect to the Backup Gateway Thirty 30 Tes Gateway Rip RSNA S SSRIS aoo seconds is the de
184. served Transactional Technologies LLC transaction select Refund on the left side of the Virtual Terminal Mail Telephone Order 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Terminal window see Figure 7 16 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE Transaction Information CARD NUHBER C AUTH ONLY EXPIRATION DATE MMYY CVV2 C FORCE EEEEAEHENN Ih T poscccescerenscesesccecece TOTAL AMOUNT Origin Mail Order REFUND Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code C CAPTURE Biling Address Biling City C CHECK Biling Phore Biling Country United States of America y C CHECK VOID Transaction ID Bill State Prov Texas TX y C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESS AS Testing TRANSACTIONAI VECHNOLOGIES ERP oy Com MANDATORY FIELDS se Response Information Response Status Action Code CVV2 Response Authorization Code Address Match Response Transaction ID Zip Match AVS Description Reprint Last Close Clear Fields Submit Figure 7 16 The merchant must then enter the data to perform the transaction The following items are required fields Card Number Expiration Date Total Amount Process As Terminal ID Click on the lt Submit g
185. set to https gatewayl7 jetpay com jetpay Refer to Figure 3 25 as a graphical representation of this configuration item 3 2 3 Test Gateway The Test Gateway setting is the URL with which the application will connect to in order to process a test transaction The Test Gateway should be set to https testl jetpay com jetpay Refer to Figure 3 26 as a graphical representation of this configuration item 3 2 4 Backup Test Gateway Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 iol x Mail T elephone Config HTTPS Settings j virtual Terminal Config General Config Retail Config Terminal ID Config m Https Settings Production Gateway https 77gateway17 jetpay com jetpay Backup Gateway https 77gateway17 jetpay com jetpay Test Gateway NENNEN Backup Test Gateway 2m Proxy Server Proxy Port Use Production Gateway 7 Gateway Time Out 30 OK Cancel Apply Figure 3 25 5 Virtual Terminal Config f Mail T elephone Config HTTPS Settings fal General Config Retail Config TeminallD Config Https Settings Production Gateway https gatewayl7Z jetpay com jetpay Backup Gateway https gatewayl7Z jetpay comZjetpay Test Gateway hnttps testi jetpay com jetpay Backup Test Gateway Proxy Server Proxy Port
186. sponse Status e Action Code e CVV2 Response e Authorization Code e Address Match e Response Transaction ID e Zip Match e AVS Description 7 4 2 Sale 7 18 2000 2003 Transactional Technologies All Rights Reserved Brief description of the status of the transaction This code is provided by the Virtual Terminal only if there was an error entering the data into any of the fields incorrect format invalid price invalid cvv2 etc Refer to Chapter 9 for a list of available Action Codes This data is provided by the association Visa MasterCard etc to verify that the appropriate CV V2 data was provided The CV V2 number is located on the back of the card on the signature panel last 3 digits separated from the card number This code is provided by the host processor This code identifies whether the billing address verification matched or not The Transaction ID is provided by the host processor This code identifies whether the billing zip postal code verification matched or not This field provides an easy to read understand of the AVS transaction response code Virtual Terminal User Manual Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 A Sale is a transaction where the customer purchases goods or services Both authorization of the transaction and the settlement of the transaction occur To perform a Sale transaction select Sal
187. sses 3 Clients 2 DivxNetworks 2 FunwebProducts 3 Google E Gtek 2 Hemera Technologies Inc 3 Hummingbird 3 InstallShield 3 INTEL 3 Interact 3 Interact Commerce 2 JavaSoft 3 Macromedia Y MetaStream 2 Microsoft 3 Moore 3 MozillaPlugins 1 MyWebSearch 3 Nico Mak Computing zy Novell 3 Nullsoft 3 opBC Y ORACLE 2 Policies 3 Program Groups Y ScreenSaver com A Secure Sun A Symantec 3 Transactional Technologies i kf etPay Credit Card Gateway COM Library 3 JetPay Virtual Terminal Y VEGA A Viewpoint E f arc b ES E a I a RR f a d a Rn RR e RR eu IR e RR e I a a RR a RR RR e IR e Re a a RR RR RR e RR e RR e e e UE Name Type Data lab Default REG SZ value not set ab GatewayTimeOut REG SZ 30 lab ProductionGateway REG Sz ab ProductionGatew REG SZ https gateway17 jetpay com jetpay https gateway17 jetpay com jetpay ab ProxyPort REG SZ lab ProxyServer REG SZ ab TestGateway REG SZ https test1 jetpay com jetpay lab TestGatewayBackup REG SZ https test1 jetpay com jetpay 82 UseProductionGat REG_DWORD Ox00000001 1 My Computer HKEY_LOCAL_MACHINE SOFTWARE Transactional Technologies JetPay Credit Card Gateway COM Library Registry Editor Registry Edi
188. t SALE on the left side of the Virtual Terminal Retail window see Figure 7 5 7 6 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Retail File Options Features Passwords Reports About Transaction Information SALE CARD NUMBER C AUTH ONLY EXPIRATION DATE MMYY C2 C FORCE TOTAL AMOUNT C REFUND Tax Amount C VOID Card Holder Name C CAPTURE Approval Code C CHECK Order Number C CHECK VOID Transaction ID C CHECK REVERSAL UserData1 User Data 2 C INQUIRY User Data 3 Transactional Technologies PROCESS AS TRANSACTIONAL MANDATORY FIELDS Response Information Response Status TECHNOLOGIES Action Code CVV2 Response Authorization Code Response Transaction ID Reprint Last Close Clear Fields Submit Figure 7 5 If using the Magtek Mini Wedge Card Reader swipe the card and then enter other desired information in the fields provided Total Amount is a required field If the site 1s not using the Magtek Mini Wedge Card Reader the merchant must manually input the record data Required fields for a Sale transaction are Card Number Expiration Date Total Amount Process as Terminal ID Click on the lt Submit gt button to execute the t
189. t button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 4 6 Void A void is a transaction that is performed to remove a Sale transaction that was mistakenly completed through the credit card system A void can only be performed on the same day as the sale If the transaction has already been settled a Refund transaction must be performed To perform a Void transaction select Void on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 17 7 22 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE Transaction Information CARD NUMBER C AUTH ONLY EXPIRATION DATE MMYY CWw2 C FORCE i TOTAL AMOUNT Origin Mail Order C Velia Card Holder Name PEE rder Number D 0 05 VOID APPROVAL CODE Biling Zip Postal Code C CAPTURE Billing Address Billing City C CHECK BilingPhone Billing Country C CHECK VOID Transaction ID Bill State Prov C CHECK REVERSAL User Data C INQUIRY UerDaa2 000000 Transactional User Data 3 n 9 Technologies PROCESS AS Testing y TRANSACTIONAL MANDATORY FIELDS TECHNOLOGIES Response Status AAA A
190. t Answer File Delete Input File atthe end of Process IF not checker renamed to extension END OK Cancel Apply Figure 3 65 When this option is selected the regular Virtual Terminal screen will reflect this by presenting a button lt lt ON Line Transactions gt gt to switch back and forth between off and on line transactions see Figure 3 66 Virtual Terminal User Manual 3 51 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Wasp Yerify Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE AUTH ONLY C FORCE C REFUND C VOID C CAPTURE C CHECK C CHECK VOID C CHECK REVERSAL C INQUIRY TRANSACTIONAL PECHNOLOGIES ON Line Transactions Reprint Last Close Transaction Information CARDNUMBER EXPIRATION DATE MMYY o TOTALAMOUNT Origin Mail Order y Card Holder Name oo der Number fo Approval Code 71 Billing Zip Postal Code A BilingAddess BR YP Billing Phone Billing Country United States of America v Transaction ID Bill State Prov Texas TX y User Data 1 A O A User Data 2 A User Data 3 EA A PROCESSAS y DetPoy cond MANDATORY FIELDS Response Information Response Status Action Code DV V Response Authorization Code
191. t Last Close Clear Fields Submit Figure 9 1 e The Merchant Password window will appear see Figure 9 2 Enter the appropriate password and click on the lt Accept gt button ig Merchant Passwords al Ed Accept Figure 9 2 e The Get Card Number window will appear see Figure 9 3 9 1 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 ja Get Card Number 1 Ioj x Transaction ID K Reference Number Card Mumber e Get Card Number Figure 9 3 e Enter the Transaction ID exactly as it appears on the receipt see Figure 9 4 Get Card Number JO X l I Transaction ID 43063306471 ZTEVXoH Reference Number Card Number Get Card Number Figure 9 4 e Enter the Reference Number appears in the header of the receipt exactly as it appears on the receipt see Figure 9 5 Get Card Number I O X ls Transactian ID 43063306471 F7TEVADH Reference Number 03060306271 TBEWXZ2 Card Number Get Card Number Figure 9 5 e Click on the button labeled Get Card Number The full card number will be displayed to the merchant see Figure 9 6 Virtual Terminal User Manual 9 2 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyingto
192. t View Favorites Help Mew gt Key Figure 15 20 1 Se ll Mame Type Data Delete Del String Value Rename Binary Value DWORD Y al ue Copy Key Name Find Ctrl F Find Next F3 3 FunwebProducts 3 Google Y Gtek Hemera Technologies Inc 2 Hummingbird A InstallShield 3 INTEL 3 Interact A Interact Commerce 2 JavaSoft 3 Macromedia Y MetaStream 3 Microsoft 3 Moore E MozillaPlugins Y MyWebSearch 2 Nico Mak Computing 3 Novell 3 Nullsoft 2 oc A ORACLE Policies 3 Program Groups Y ScreenSaver com 3 Secure 3 sun A Symantec 3 Transactional Technologies fen EJetPav Credit Card Gateway COM Library 3 JetPay Virtual Terminal Y VEGA Viewpoint f avc 4 b Adds a new DWORD value GB E EE E EE E E E E 5 8 EE 8 E E E E E F FE Start c 8 A Kassist Microsoft Out fi vtum 0 1 1010 doc ab Default REG SZ value not set lab GatewayTimeOut REG SZ 30 ab ProductionGateway REG SZ https gateway17 jetpay com jetpay ab ProductionGatew REG SZ https gateway17 jetpay com jetpay ab ProxyPort REG SZ ab ProxyServer REG SZ ab TestGateway REG SZ https Jtest1 jetp
193. t allowed in the password field Although there is no minimum requirement for the password it cannot exceed 8 characters in length Modify Transaction Password Bl xj Old Password ies Ji M Ac A A Mew Password Confirm Password i ici Accept 5 72 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Figure 5 6 Once the password fields have been filled out click on the lt Accept gt button 5 4 Reporting Password The reporting password is designed to restrict access to reports generated by the virtual terminal It highly recommended but not required to assign a password to the reporting function of the Virtual Terminal Like all passwords the Reporting Password should never be written down nor discussed with personnel not authorized to have this information However if the password is written down it should be kept in a secure location with limited access safe lock box etc To configure the Reporting Password select Passwords Reporting Password from the top line menu of the application see Figures 5 7 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About C SALE Start Up Password Ctrl U v AUTH ONLY Merchant Password Ctrl E Transaction Password Ctrl W MMY Cvv2 C FOR
194. t the transaction for settlement An Auth Only transaction will not settle unless it is subsequently captured To perform an Auth Only transaction select Auth Only on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 14 Virtual Terminal User Manual 7 19 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About SALE Transaction Information CARD NUMBER AUTH ONLY EXPIRATION DATE MMYY CVV2 C FORCE TE TOTAL AMOUNT Origin Mail Order y C REFUND Card Holder Name Order Number C VOID Approval Code Biling Zip Postal Code C CAPTURE Biling Address Billing City C CHECK Billing Phone RENE Biling Country United States of America C CHECK VOID Transaction 1D B StsePov Texas TX v C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESS AS Testing gt TRANSACTIONAL MANDATORY FIELDS Response Information TECHNOLOGIES Response Status Action Code DV V Response Authorization Code Address Match Response E Transaction ID Zip Match AVS Description Reprint Last Close Clear Fields Subrnit Figure 7 14 The merchant must then enter the data to
195. tions Features Passwords Reports About Terminal Type Retail Ctrl R Configure Ctrl h File Process Ctrl P Diagnostics Ctrl S PIRATION DATE mm MMYY C2 TOTAL AMOUNT Origin Mail Order Close Batch Reporting Ctrl B Card Holder Name Order Number VOID Approval Code Biling Zip Postal Code C CAPTURE Biling Address Biling City C CHECK BilingPhone Billing County United States of America y CHECK VOID TransactionID BilState Prov Texas TX C CHECK REVERSAL User Data 1 C INQUIRY User Data 2 Transactional User Data 3 Technologies PROCESS AS y TRANSACTIONAL Jer ay com MANDATORY FIELDS cay ay r Response Information 1 Z aAa IA Get Card Number Ctrl G TECHNOLOGIES an Action Code CVV2 Response Authorization Code Address Match Response Transaction ID ZpMach AVS Description P Heprint Last Close Clear Fields Submit Figure 7 4 7 3 Using the Virtual Terminal Retail Terminal 7 4 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 The Virtual Terminal Retail window 1s primarily used by merchants that sale goods and services over the counter 7 3 1 Field Information Like the Virtual Terminal Mail Telephone Order Terminal window the Virtual Terminal
196. tory e Check Reversal User Data 1 Mandatory e Inquiry User Data 2 Mandatory User Data 3 Mandatory Select the appropriate transaction type see Figure 3 45 ok Cancel Am Figure 3 45 3 38 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 3 4 1 5 Default Billing Country The Virtual Terminal is only configured to be used in the United States and in Canada Select the appropriate billing country see Figure 3 46 17 Virtual Terminal Config B xj TeminallD Config FeaturesConfig HTTPS Settings General Config Retail Config Mail Telephone Config m Mail Telephone Order Terminal Configuration Default Terminal ID Testing y Routing ID oe Default Oriain Phone Order y Default Transaction Type Authonly y Default Billing Country Default Biling State senda J United States of America ssi Number of Receipts Default Printer Enable Decline Receipt V Verify Password Return Transactions IV User Data Description CVV2 Mandatory Billing Address Mandatory Billing Zip Postal Code Mandatory User Data 1 Mandatory User Data 2 Mandatory User Data 3 Mandatory OK Cancel Apply Figure 3 46 Virtual Terminal User Manual 3 39 2000 2003 T
197. transaction that voids a Check transaction type This must be performed if the transaction has already settled or 1s occurring any day after the day of the check transaction To void a check transaction on the same day use the Check Reversal transaction To perform a Check Void transaction select Check Void on the left side of the Virtual Terminal Mail Telephone Order Terminal window see Figure 7 20 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved 7 25 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Virtual Terminal Mail Telephone Order File Options Features Passwords Reports About SALE AUTH ONLY FORCE REFUND VOID CAPTURE EE ME ME ME ONE n C CHECK REVERSAL C INQUIRY Transactional Technologies TRANSACTIONAL VECHNULOGIES Reprint Last Close Transaction Information ACCOUNT NUMBER CHECK NUMBER ABA NUMBER CHECK ACCOUNT TYPE y TOTAL AMOUNT Origin Mail Order ACCT HOLDER NAME OOwdrNmbe e Approval Code Biling Zip Postal Code Bilig Address PB BilingPhone Biling Conty os Transaction ID AAA Bill State Prov A User Data 1 E User Data 2 EA A User Data 3 NENNEN PROCESS AS Testing y MANDATORY FIELDS Response Information Response Status Action Code CVV2 Response Authorization Code
198. tual Terminal User Manual 7 1 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 A Void 1s a transaction that is performed to remove a Sale transaction that was mistakenly completed through the credit card system A void can only be performed on the same day as the sale If the transaction has already been settled a Refund transaction must be performed 7 1 6 Capture A Capture is a transaction that is performed to move an authorized transaction which was previously authorized through an Auth Only transaction into settlement 7 1 7 Check A Check transaction 1s a sale that is being paid by check 7 1 8 Check Void A Check Void is a transaction used to void a check transaction type A Check Void transaction can ONLY be processed if the original Check transaction type has not been settled by the processor 7 1 9 Check Reversal A Check Reversal is a transaction that actually transfers money from the merchant to the individual s checking account that originally paid by check A Check Reversal transaction 1s used by the merchant if the original Check transaction type has already been settled by the processor 7 1 10 Inquiry An Inquiry is a transaction that is performed to determine the status of an unsettled transaction The Inquiry specifies that the transactions is accepted authorized or not found
199. umber Total Amount Check Account Type Account Holder Name Process As Terminal ID Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 3 9 Check Void Check Void is a transaction that voids a Check transaction type This must be performed if the p 972 503 8900 f 972 503 9100 transaction has already settled or 1s occurring any day after the day of the check transaction To void a check transaction on the same day use the Check Reversal transaction To perform a Check Void transaction select Check Void on the left side of the Virtual Terminal Retail window see Figure 7 12 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved 7 13 Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 irtual Terminal Retail File Options Features Passwords Reports About Transaction Information C SALE ACCOUNT NUMBER C AUTH ONLY ABA NUMBER CHECK NUMBER C FORCE TOTAL AMOUNT CHECK ACCT TYPE y C REFUND Tax Amount C VOID ACCT HOLDER NAME C CAPTURE Approval Code C CHECK Order Number C CHECK REYERSAL UserData1 User Data 2 C INQUIRY User Data 3 Transactional Technologies PROCESS AS TRANSACTIONAL MANDATORY FIELDS es Response Information Response Status VECHNULO
200. ure 7 7 The merchant must then enter the data to perform the transaction The following items are required fields for all Force transactions Card Number Expiration Date Total Amount Approval Code Process As Terminal ID Mw OTE In the event of a problem the merchant can receive a voice authorization by the processor that will enable them to process the transaction In this event the Approval Code will be provided to the merchant at that time Ifthe transaction was successfully completed electronically the Approval Code would have been provided at that time Click on the lt Submit gt button to execute the transaction The response to the sale will appear in the pane titled Response Information 7 3 5 Refund A Refund is a transaction that is performed to credit a customer s card for the amount of a settled Sale transaction If the transaction has not settled Attempting to re credit the customer s card the same day as the sale a Void transaction must be performed To perform a Refund transaction select Refund on the left side of the Virtual Terminal Retail window see Figure 7 8 Virtual Terminal User Manual 7 9 O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 Virtual Terminal Retail File Options Features Passwords Reports About Transaction Information C SALE CARD NUM
201. uthorization Restaurant Amount and Tip In order to select Restaurant Mode Enable Off Line Transactions and Process File Terminal must not be selected see Figure 3 68 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 j i Virtual Terminal Config i General Config y Retail Config y Mail Telephone Config Terminal ID Config Features Config HTTPS Settings Features Included ini x Enable Off Line Transactions Process File Terminal Restaurant Settings v Gratuity Guideline J Automatic Adjustment Time 03 3 TH 003 v Additional Authorization Optional Features for Receipt w Restaurant Amount Iv Tip r Check Settings Default Check Account Type y Check Surcharge Ic 1 r Process File Settings Full Format Answer File m7 Delete Input File at the end of Process IF not checked the Input File will be renamed to extension END OK Cancel Apply Figure 3 68 Selecting this option reflects on the regular Virtual Terminal screen as Sale and Capture are no longer accessible transaction types see Figure 3 69 Wasp Verify Terminal Mail Telephone Order File Options Features Passwords Reports About Transaction Information C SALE CARD NUMBER AUTH ONLY EXPIRATION DATE MMY C2 C FORCE oe TOTAL AMOUNT Origin Mail Order C REFUND Card Holder Name Order Numbe
202. w Favorites Tools Help Back gt E search Gyrolders 4 p OS X wo En Address 3 ftp ijaubat jetpay comivt currenty a ee jus Google Search Web i Aso blocked E AutoFill fe Options Norton Antivirus z VIT MEE vbum 0 1 8 vt current 20040608 ex e Server zubat jetpay com User Name dnload Welcome to Zubat zubat jetpay com Click here to learn about browsing FTP sites VirtualTerminal 20040608 exe TTT iii GM Dintent sy Figure 2 3 FTP Download Files Mw OTE In addition to the executable VI JetCom installation application the merchant may desire to download the portable document formatted pdf Virtual Terminal User Manual VTUM This user manual is located in the same directory as the installation package 2 2 Virtual Terminal User Manual O 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 If unable to download via the Internet contact the Transactional Technologies Customer Support Center for assistance 2 2 Identification and Removal of Previous VI JetCom Applications hy OTE To ensure a successful application download over the Internet to a host terminal the following steps must be performed before initiating a download to each terminal e Verify the Windows operating system running on the terminal i e Windows 95
203. xxx1000 AUTHONLY z Copy to Clipboard Close Pending Current JW Approved lll Declined Remove Transaction E SD Transactions pending defined 4 oos Figure 4 16 If there are any transactions showing that should not be present click on the transaction to remove then click lt Remove Transaction gt This will highlight the transaction in an olive brown color to indicate it has been removed see Figure 4 17 4 66 Virtual Terminal User Manual 2000 2003 Transactional Technologies All Rights Reserved Transactional Technologies LLC 3361 Boyington Drive Suite 180 Carrollton TX 75006 p 972 503 8900 f 972 503 9100 7 Virtual Terminal Off Line Transactions Tri Order Number Transaction ID Account Account Holder Name Trans Type Status Send All 58888F877BBGBJH le xxxx1595 AUTHONLY P 64176B94C685UDOPKX x xx2581 AUTHONLY P Save Amount 5CSA7C45457HMSBPGl xx 43023 AUTHONLY P HENRI AI ROUGE KNEE NN RR HR _Copy to Cipboard lis in Close Pending Current W Approved ll Declined B Removed Edit Transaction Figure 4 17 If this transaction has been removed in error click on the highlighted transaction then click lt Restore Transaction gt to return it to the list to be processed see Figure 4 18 Virtual Terminal Off Line Transactions mle xe Order Number Transaction ID Account Account Holder Name Send All 58888F877BBGBJH le xxxx1595 AUTHONLY 641 76B94C685U0

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