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GXV3651 FHD IP Camera User Manual

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1. To install GXV3651_FHD you have to have a computer PC recommend The minimum recommended PC system requirement listed below e Windows 2000 XP Windows Vista Windows 7 32bit or 64bit e CPU Intel Pentium 4 or higher 2 GHz e RAM 1 GB 4 GB recommended for larger systems e Support for DirectX 8 0 and above Connect your GXV3651 FHD Using the Power adapter as power supply e Connect an RJ 45 cable to the NETWORK port of the GXV3651 FHD e Connect the other end of the RJ 45 cable to your network or PC e Connect the power supply to the DC 12V connector block inside the GX V3651_FHD e Connect the other end of the power supply to a wall outlet The POWER LED will turn solid green Using PoE as power supply e Connect an RJ 45 to the NETWORK port of the GXV3651 FHD e Connect the other end of the RJ 45 cable to a PoE switch The POWER indicator will turn solid green NOTE If you are going to connect the device to a hub switch router please use a straight through cable A crossover cable will be used if you are going to connect the device directly to a PC Grandstream Networks Inc GXV3651_FHD User Manual Page 14 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video Configuring the GXV3651_FHD via Web Browser The GXV3651_FHD s embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow you to configure your IP camera through Microsoft Int
2. andstream Innovative IP Voice amp Video 8 Enter the administrator user name and password to access the Web Configuration Interface the default user name and password are both set to admin 9 In step 6 IE will indicate that This website wants to install the following add on GS ViewerX cab from Grandstream Networks Inc allow the installation 10 Firefox user need to download and install the plug in to see the video the plug in for Firefox is here http www grandstream com products tools surveillance webcontrl_plugin zip NOTE gt Please temporarily disable Antivirus or Internet Security Software when download and install the Grandstream Firefox plug in for video or GSViewerX cab for Microsoft Internet Explorer Grandstream Networks Inc GXV3651_FHD User Manual Page 17 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 GXV3651 FHD Home Web Page del Innovative IP Voice amp Video The Home Page of GXV3651 FHD shown as Figure 4 1 Control Console 2 ZOOM 3 FOCUS 4 PTZSPEED Default Button 5 BRIGHTNESS 6 CONTRAST 7 SATURATION 8 View Size 9 Configuration 10 Language 11 Play Stop 12 Snapshot 13 Record Grandstream Networks Inc GXV3651_FHD User Manual Figure 4 Home Page of GXV3651 FHD PTZ Console controller for ePTZ function Zoom in or Zoom out during ePTZ operation Adjust the focus of image if equipped with the proper lens Adjust the rotate
3. ndstream Innovative IP Voice amp Video Grandstream Networks Inc GXV3651 FHD GXV3651 FHD User Manual www grandstream com Firmware Version 1 0 1 84 http esupport grandstream com TABLE OF CONTENTS GXV3651 FHD User Manual Vd dca fe r 4 SAFETY C OMPLANOBS EE 5 cR 7 PA foecKee ggg ppMeeeem Pose Rep m tm 8 EQUIPMENT PACKAGE GONTENT KEE 8 reih ee sil nM H eee ee ee 9 Cra os uic Em MUR 9 GXV3651 FHD BACK RANEL n n mnn nmm nnnnn rtnn nt un nnne nnne nnne ns nn AEE sese E anA sese anneanne nnna 10 GXV3651 FHD SAMPLE CONNECTION DLAGBANM I mm enne nn nnn nnnn nnne nnne nnne nnns nn nnns 11 CS 3605 1 PAD KEY sz riz T e 12 XV 3651 FAHD LENS SPECIFICATION EE 13 Osa a RR ae 14 CONNECT YOUR GXV3651 FID E 14 CONFIGURING THE GXV3651 FHD VIA WEB Bpcowern em nm nmn mnn nn nein nnn ranis 15 GXV3651 FHD HOME WEB PAGE cccccceccceecceecescceeeceeceecuueeueeueusueeeeueusuueusuauuesesueuuaueesaueueageueueueueaaaess 18 GXV3651 FHD CONFIGURATION amp LANGUAGE PAGE I Hn enne nnnen nennen ener sna nnns nnne nns 19 BASIC SETTINGS EXPLANATION eege 20 SYTEM S ETING Eege 20 VIDEO amp Q AUDIO SETTING PAGE sociuriaai seiri anien E a a I x aa aa 21 GIVIOS SETTINGS CE 23 TG 1 TINS E E 24 NETWORKING SETTING DAG 25 DDNS SETTINGS EE 26 SIP SETTING EE 27 EE a Nm T 29 ADVANCED SETTINGS EXPLANATION
4. Enable Motion Detection SMTP 1 e Show Motion Detection Regions FIP oO e Select a Region 50 Sensitivity Alarm Serner ca Sec 1 E E Edit l Remove Save Alarm Event e 1 er Motion Detection PTZ Alarm Action Syslog Record Video From Pre Alarm O seconds to After Alarm 1 seconds Live Storage voice Alarm ta SIP Phone Alarm Output Upload to Alarm Center Upload to Alarm HTTP Server HOBBES Email and FTP upload JPEG and Store it to USB card or SD driver Save Motion Detection Time Schedule Region ID Date Start Time End Time o j Everyday 00 00 23 59 a Everyday 00 00 23 59 Check All Figure 23 Motion Detection Configuration Page e Enable Motion Detection When checked Motion Detection enabled e Show Motion Detection Regions When checked Motion Detection region with number will be displayed in White Rectangle in the screen when Edit clicked the Rectangle will become Red as shown in Figure 23 e Select a Region Pull down to select and configure alarm region altogether 16 alarm region available from 0 to 15 e Sensitivity Select configured alarm region number input number for sensitivity to trigger alarm 100 is the maximum sensible value Alarm Action e Record Video From Allow user to select how long pre after Alarm trigger moment the video be captured e Voice Alarm to SIP Phone When checked a SIP alarm phone call will be made to
5. H264 Resolution 2048 1536 4 3 Bit Rate 1024 sl kbps Maximum Frame Rate 15 fps Bit Rate Control c CBR VBR Image Quality Normal Le I frame Interval 30 Frame 1 100 Secondary Stream Settings Preferred Video Codec MJPEGI Resolution 320 240 4 3 Bit Rate 256 kbps Maximum Frame Rate E E fps Bit Rate Control CBR VBR I frame Interval 30 Frame 1 100 Figure 7 Video amp Audio Settings Page e Primary Stream Settings o Preferred Video Codec H 264 supported o Resolution The video resolution in pixel used in camera video o Bit Rate video bit rate used in video o I frame Interval I frame interval e Secondary Stream Settings Pull down to select same as Primary steam NOTE gt H 264 suggested if camera needs to be viewed via Internet gt If MJPEG selected reduce fps to minimum to save bandwidth and get better image gt Grandstream IP Camera provides two video streams user can use them with flexibility For example the high resolution stream for local recording another low or high resolution for remote monitoring or vice versa depending application scenarios gt Use below link to calculate bandwidth and storage before installation http www grandstream com support tools bandwidth storage calc Grandstream Networks Inc GXV3651_FHD User Manual Page 22 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video CMOS Settings
6. 152mm x 68mm x 64mm Lens not included Weight 0 51kg lens not included Temperature Humidity 0 C 45 C 32 F 113 F Humidity 10 9096 RH non condensing Output 12VDC 1A Input 100 240VAC 50 60Hz Max Frame Rate in Max Resolution Video Bit Rate Audio Input Audio Output Audio Compression RIS Control Alarm Output Embedded Analytics Video Management System Pre post alarm Buffer Pre post alarm triggered record Multi streaming Preview amp Recording ePTZ Security Peripheral Ports Network Port Network Protocol Power Adapter ITI Regulatory Compliance FCC Part 15 Subpart B Class B CE EN 55022 Class B 61000 3 2 EN 61000 3 3 EN 55024 EN 60950 1 C tick AS NZS CISPR 22 CISPR 24 Grandstream Networks Inc GXV3651_FHD User Manual Page 12 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video GXV3651_FHD Lens Specification 1 2 5 CMOS Focal Length 45mm 10mm Aperture Ratio P View Angle D 102 46 5 V 60 28 IIS Mama Minimum Object EL EM Distance Ls IR CUT Filter SS _ NC alla vr If INS jf A E j l sl gn sel ar p ie al a a e C SH CA E o er i x l Grandstream Networks Inc GXV3651_FHD User Manual Page 13 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video INSTALLATION GUIDE Minimum Recommended System Requirement
7. VoIP service provider FACTORY RESET There are two ways to reset your unit to factory default mode Reset Button Hard Reset Reset default factory settings following these four 4 steps 1 Unplug the Ethernet cable 2 Locate a needle sized hole on the back panel of the camera above the power jack 3 Insert a pin in this hole and press and hold for about 15 seconds till reboot 4 Take out the pin All unit settings are restored to factory settings Reset from Web Interface Soft Reset This page allows user to configure dynamic network related parameters GXV3651FHD Administration Interface Ze dstream SS auam Restart the device Restart the device User Management Restore the device Maintenance Reset settings except IP address to factory default Firmware Upgrade and Provisioning PTZ Eum Soave Upgrade via HTTP Le Alarm Event Firmware Server Path fm grandsream com gs Motion Detection Config Server Path fm grandsream com gs XML Config File Password LLLLII Automatic Upgrade Interval Minutes 10080 Automatic Upgrade Figure 28 Factory Reset from Web Interface Grandstream Networks Inc GXV3651 FHD User Manual Page 47 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video IP VIDEO SURVEILLANCE FAQ 1 What is the default IP address of the GXV 3651_FHD The default IP configuration is DHCP 2 Why can I not view the live vid
8. ask for plug in or ActiveX if not installed otherwise it will get to Home page and start to show the video captured by the camera by default the camera enabled anonymous access Click Configuration the browser will ask credentials to authorize configuration Enter the administrator user name and password to access the Web Configuration Interface the default user name and password are both set to admin 9 Instep 6 IE will indicate that This website wants to install the following add on GS ViewerX cab from Grandstream Networks Inc allow the installation Grandstream Networks Inc GXV3651_FHD User Manual Page 15 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video 10 Firefox user need to download and install the plug in to see the video the plug in for Firefox is here http www grandstream com products tools surveillance webcontrl_plugin zip NOTE gt Please temporarily disable Antivirus or Internet Security Software when download and install the Grandstream Firefox plug in for video or GSViewerX cab for Microsoft Internet Explorer Connect to the Camera using Static IP If no DHCP server in the network or the camera does not get IP from DHCP server user can connect the camera to a computer via cross over cable using static IP to configure the camera The default IP if no DHCP server or DHCP offer time out 3 minutes is 192 168 1 168 1 Connect the comput
9. ccccccccsescenseseecseeeenseecnsseeeenseeeueeeeeuseeeunaseenuesecneeensesensessenesss 30 USER MANAGEMENT PAGE cuustezimdbxadtrictktckicHtunt dote dettes n Vedi tad E a CwE Kip dau iP ouatiisuxattetat a 30 MAINTENANCE PAGE arissextdabape d addhlaata uino attacca but d e ea der Dutton rU IGUAL ot M Ear 31 SMTP SETTING PAGE EMAIL ALARM eeeeieesee senes eee nennen KEEN an nna cna saa ss ac sanas asas asian s asas asa aras na 32 FTP SETTINGS PAGE UPLOAD ALARM cccccessssceeeceeeueeeeceeeaseeeeecseauseeeeecseueceesssanaeseessansuseseesseseeees 33 BAS aci CMT mee On re en ee eo ere ee i eRe 34 CONNECT A PTZ DEVICE TO THE GXV3651 FHD seem m nm nennen nennen nnne nns 35 ALARM SERVER SETTINGS PAGE UPLOAD ALARM TO SUPPORTED VMS OR HTTP SERVER 36 PARN VEIN PAGE EE 37 CONNECT ALARM INPUT EQUIPMENT TO THE GXV3651 EHD meer 38 SETUP ALARM ACTIONS Sacceeciueregtexiusciiia Nan anesthe tt med teat ctu edP at Snare era Miu Bavar ER a 38 SETUP ALARM EVENT TIME SCHEDULE eese menn ne nennen nene rise i EEEE sadi nans a aaa ranae denen anas 39 HOW TO CONNECT AN ALARM OUTPUT EQUIPMENT TO GXV3651 FEHID oo e ccc ce ccc ecceeeeeeeeeeeeeeeeeeeeeesseeeenes 40 MOTION DETECTION CONFIGURATION PAGE SET ALADML nennen nennen nnn nnn nennen nnns 41 SYSLOG SETTINGS PAGE TROUBLESHOOTING sseeessseeeeeee nenne nnnnnn EEN NEEN 43 LIVE STORAGE SETTING PAGE SD CARD FILE MANAGEMENT 44 SOFTWARE
10. configured as SIP endpoint to call out when alarm trigged or allow permitted number to call in to check the video if Grandstream video IP phone is used General Phone Settings Registered Unregister On Reboot system SIP Settings Video amp Audio CMOS Settings Geseit Networking SIP Server Wit Outbound Proxy DDNS SIP User ID SIP Authenticate ID status Authenticate Password STUN Server Stream Preferred Vocader local SIP Part local RTP Part Auto on Hook Timer Disable Audio in SIP Call Enable Keep Alive Accept Direct IP Call GXV3651FHD Register Expiration Second Administration Interface Offline MyHomePBX sipbox myVolP Provi der com 1044 1044 i secon dan POH sl 3600 5060 5004 300 Figure 12 SIP Setting Page e Registered SIP registration status Display Online in Green Offline in Red e Unregistered on Reboot If checked and server support reboot camera will unbind all registration in same SIP account e Account Name SIP account name e SIP Server FQDN or IP of SIP server from VoIP service provider e Outbound Proxy IP or FQDN of Outbound proxy server helps penetrate NAT Firewall e SIP User ID SIP username or telephone number from ITSP GXV3651_FHD User Manual Firmware Version 1 0 1 84 Page 27 of 51 Last Updated 11 2013 Grandstream Networks Inc diram Innovative IP Voice amp Video e A
11. is what the GXV3651 FHD is going to do when an alarm is triggered during the defined time period the time schedule The GXV3651 FHD allows multiple alarm actions e Record Video If this option is selected the GXV3651 FHD will record the video when an alarm is triggered You can enter the length of the video recording in seconds You can also storage the video to the SD card not provided Grandstream Networks Inc GXV3651_FHD User Manual Page 38 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video e Voice Alarm to SIP Phone If this option is selected the GXV3651_FHD will make calls to the number listed in the Phone List page using the configured SIP account when an alarm is triggered To use this function the settings in SIP page must be configured properly e Alarm Output If this option is selected the alarm will output via the configured method equipment when it is triggered e Upload to Alarm Center This option is an integrated feature with GSurf_Pro If this option is checked the GXV3601 will report the alarm event to GSurf_Pro e Upload to Alarm HTTP Server This option is used when the Alarm Server is configured the GXV 3651_FHD will send an HTTP GET request to the pre configured HTTP Server e Email and FTP upload JPEG and Store it to SD card If this option is selected the GXV3651_FHD will capture the image and store it to connected live storage device when an a
12. pre configured number e Upload to Alarm Center When checked the alarm video will be transferred to Alarm Center like Grandstream free GSurf Pro VMS software Grandstream Networks Inc GXV3651 FHD User Manual Page 41 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video NOTE gt Grandstream free GSurf_Pro VMS software can be downloaded here http www grandstream com products tools surveillance gsurf pro zip e Upload to Alarm HTTP Server When checked alarm will be transferred to the HTTP server via HTTP API e Record Video and Upload to FTP Server When checked the alarm will be recorded and FTP to pre configured FTP server e Email and FTP upload JPEG and Store it to SD driver When checked a snapshot of trigger moment will be generated and email to pre configured email account also save to the SD card in the SD card slot SD card not provided NOTE gt Email Snapshot storage is mutual exclusive with SD card DVS recording in next section This page allows user to configure Motion Detection Operation Schedule Motion Detection Time Schedule Region ID Date Start Time End Time 0 m Everyday 00 00 03 00 Add 0 Everyday 20 00 23 59 Iv 0 Everyday 00 00 08 00 Le i Un Check Al Delete Figure 24 Motion Detection Schedule Configuration page e As shown in Figure 24 user can configure the Motion Detection Region with related Start and Stop time to contr
13. Grandstream Networks Inc QXV3651 FHD User Manual Page 3 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video WELCOME The GXV3651_FHD is a next generation IP camera for remote monitoring and surveillance over your LAN or Internet The GXV3651 FHD combines best in class IP video technology and SIP protocols for a robust IP surveillance solution The product features H 264 video streams with up to 30 frames per second at 1080p resolution delivering rich image clarity at rapid transmission rates Integrated SIP can pass alarms to the PSTN mobile phones SIP IP phones SIP videophones and enables 2 way VoIP communication The GXV3651_FHD ensures ease of use integration and deployment with a multilingual graphical user interface The GXV3651_FHD can be quickly installed and connected to your network and accessed from anywhere over the internet Grandstream s flexible video management software enables users to monitor multiple environments in one easy to use application The intuitive web interface lets users easily access manage view and record live video streams from the device The GXV3651 FHD is a powerful solution for small to medium sized offices homes and storage facilities looking to safeguard their valuables Grandstream Networks Inc QXV3651 FHD User Manual Page 4 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video Safety Compliance
14. I NR Detaaniee 23 FIGURE 9 WEFENEPWORKING SETTING PAGE E 24 PIGURE 10 NETWORK SETTING AGE EE 23 DEIGUPETEDDNSSSEDPHNO E 26 FOURE 12 SIP SEIT ANG PAGE o iseitesseptanic tipo iei atit Dist T AN 2j PGR o STAT e Tm 29 FIGURE 14 USER MANAGEMENT PAGE EE 30 FIGURE 15 MAINTENANCE PAGE 25253 IGRPPPUE eU aU ER RIVA RE REDM UE seve sieasesagssacwiadadaadadia IRAK ObeR I MPUPestU Pup PANI EMIRT VERE O PEE ORUE OT 3l FIGURE 16 SMTP SETTING E EE 32 EIGURE e EN SETTING PAGE Lesausexstb secenedentsem estes hate AE sad cacaauacenasenaaaauhone habeas Gea nene naceewsacoontacandaaaasdencorstaaiet 33 FIGURE 18 dl BLA SEM MISTER 34 FIGURE 19 PTZ CONNECTION EE 35 FIGURE 20 ALARM HTTP SERVER SETTING BAG 36 FIGURE 21 ALARM EVENT SETTING BAG 37 FIGURE 22 ALARM OUTPUT CONNECTION EE 40 FIGURE 23 MOTION DETECTION CONFIGURATION DAG 4 FIGURE 24 MOTION DETECTION SCHEDULE CONFIGURATION PAGE ecce eene en eennn nnne enn ense tete s nas ssa nn nnn 42 FIGURE 25 SYSLOG CONFIGURATION PAGE 252255 25 65 25 0v re aure t cua ia D cuc ee 43 FIGURE 26 LIVE STORAGE MANAGEMENT PAGE cccccseescscesecesescesesesceseseseceeseseesesssesseessesesseeseseeseseeeeseseseeseseseeseseeeecs 44 FIGURE 27 FIRMWARE UPGRADE AND PROVISIONING cccccccceessscecccceccesseecescecuuueeeecsssceuuseesescseseueuseesessseueuececessssuauseeess 45 FIGURE 28 FACTORY RESET FROM WEB INTERFACE 5 eet trahat ea CE XR EYRRRRS E Ve PERPE Y E e aeania riinan VPN V PM ERPAF US eS FEE EE is 47
15. L farm911 cloud net9999 User Management User Mame ss Maintenance Password SMTP FIP PTZ Alarm Server Alarm Event Motion Detection Syslog Live Storage Figure 20 Alarm HTTP Server Setting Page e Server Name The name of HTTP server or VMS system e URL URL of the Server e User Name User ID from that Server e Password Password for that User ID NOTE gt Grandstream provide HTTP API to help 3 party company by using HTTP server or VMS to develop further solutions for its customers gt Grandstream IP Camera and DVS include GXV3651_FHD are ONVIF certified Grandstream Networks Inc GXV3651_FHD User Manual Page 36 of 51 Firmware Version 1 0 1 84 Last Updated 31 2013 dstream Innovative IP Voice amp Video Alarm Event Page The GXV3651_FHD supports alarm inputs for example infrared detector smoke detector and so on Follow the steps to make Alarm Input work 1 Connect the alarm input equipment to the GXV3651 FHD 2 Set up the alarm event time schedule 3 Configure the alarm actions which you would like the GXV3651 FHD to take when the alarm is triggered This page allows user to configure alarm event GXV3651FHD Administration interface SSS DI Alarm Action 3 Record Video From Pre Alarm 0 seconds to After Alarm 1 EN seconds Voice Alarm to SIP Phone D D Alarm Output User Management Upload to Alarm Center D D EE Upload to Alarm HTTP Server SMTP Email an
16. Page This page allows user to adjust the CMOS parameters CMOS Parameters Configuration Flip E Iris Setting Dc Auto Shutter Speed Auta Le IR CUT Setting Autamatic lE amp sensor control IR CUT Sensitivity SE Color Mode Auta EX Figure 8 CMOS Settings Page e Flip Check this will allow video flip 180 vertically in horizontal axis e Iris Setting Select from either automatic where the iris would open or close depending on the environment conditions or set it to manual where the user can select from having it open100 80 60 40 20 percent e Shutter Speed Select from either automatic shutter speed depending on the environment conditions or select one of the available shutter speeds from 1 30 to 1 1000 of a second e IR CUT Setting Select from either manual or automatic If the user selects manual then select from either daytime mode or night mode If the user selects automatic then select a sensitivity value from 1 to 5 that adjusts the best to the environment conditions e Color Mode Camera Color Mode There are three options Color Black White Auto NOTE Flip option recommended if camera requires ceiling installation gt Auto option recommended for both Shutter Speed and Color Mode Grandstream Networks Inc GXV3651 FHD User Manual Page 23 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 eleng Innovative IP Voice amp Video Wi Fi Settings Page This page allows user to configu
17. Password TTT Path AlarmRecord FTP Valid DNS server is required for hostname PTZ Alarm Server Alarm Event Motion Detection Live Storage Figure 17 FTP Setting Page e Enable FTP When checked built in FTP client is enabled e FTP Server IP or Domain name of FTP site or server e FTP Server Port TCP port for FTP server default port number 21 e User Name FTP server User ID e Password FTP server user password e Path Path in the server where upload files are stored NOTE gt Click Save to save the FTP configuration information gt Click Test after configuration if setting is correct a test FTP operation will be performed and Test successful yellow bar will display if the operation is successful Grandstream Networks Inc GXV3651_FHD User Manual Page 33 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstreamn Innovative IP Voice amp Video PTZ Settings Page This page configures the PTZ settings Select the PTZ protocol that your connected compatible 3 party equipment e g External PTZ Enclosure by clicking on the radio in front of the protocol Next select the Baud Rate from the drop down menu based on technical document of the 3 party equipment and synchronize the Baud Rate setting GXV3651FHD Administration interface SSS PTZ Settings Protocal Pelco P i amp Pelco D Baudrate 9600 bit s Le User Management Maintenance SMTP PTZ Alarm Se
18. UPGRADE c t 45 SOFTWARE UPGRADE VIA TIERHITbopHTIbRG mI m me meme rernm rne rne rs nsns 45 INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TFTP SERVER eee mmn 46 CONFIGURATION PILE DOWNLOAD EE 46 RESTORE FACTORY DEFAULT SETTING geegent nsin annann DIES NEE ees 47 FACTORY ics EE 47 RESET BUTTON ial ilsblillii pcE 47 RESET FROM WEB INTERFACE SOFT HESE ENNEN seins stesse ENN 47 IP VIDEO SURVEILLANCE FAQ seinen ru DEREN IER RU ura EE HMM E MEER U NR af lc VE V vu 0DBV MVS RqUE RH EENY VIA RAE VN AVV M NETS FEY R ES 48 GXV3651 FHD User Manual www grandstream com Firmware Version 1 0 1 84 http esupport grandstream com andstream Innovative IP Voice amp Video TABLE OF FIGURES GXV3651 FHD USER MANUAL P dE Eod 1D 5A Oca E 9 POUR BACKPAN L VIE W orsa en E ER 10 FIGURE CD IS P IR EE 11 FIGURE 4 HOME PAGE OF GX V 3651 PED EE 18 FIGURE 5 SYSTEM SETTINGS PAGE 6 ccscdeswcavusidesesssxunaviacsazeadvasvedwawaduwesevasasancduaaceiwedicansbaninnduidesasvaadeuadiasdananaasedinasomseaesvevessucsnens 20 FIGURE 6 VIDEO amp AUDIO SETTINGS BAR 21 FIGURE 7 VIDEO amp AUDIO SETTINGS PAGE oi csiscasisescsseesicedsanrwesidaoatenshadsaraceabisdentaasuiaadteanieasesdaaunbiabuateba ie edeadoactinioenasadadient 22 FIGURE S CMOS SETTINGS P XGEtediceccies c obe Tob Vasco poet E edax db duvteddi uatebrencate ox MonF a cda enm CP isa KM Kom
19. a factory reset of all parameters including the IP address Grandstream Networks Inc QXV3651 FHD User Manual Page 49 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video 14 Why can t the live video stream be viewed using a mobile phone or GSurf Pro after changing the HTTP Port of the device Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number For example if the HTTP port is 88 then the RTSP port of the device that you configured on GSurf Pro mobile phone should be 2088 15 Some notes on using SD cards 1 The GXV3651 FHD only supports FAT32 formatted SD cards 2 The GXV3651 FHD supports SD and SDHC 3 It takes 10 15 seconds to read SDHC cards with large memory capacities Please wait 15 seconds to unplug the SD card after you plug them into the device 4 f there are many files i e 1800 or more image batch files on the SD card it can take up to 5 minutes to read them Please do not refresh the web interface at this time as the GXV3651 FHD will restart reading the SD card Grandstream is currently working on a fix for this issue 16 Port forwarding Two ports must be forwarded on your router to watch video from a GXV3651 FHD that is located on a private network from a PC in a public network The web port HTTP and the RTSP port Please make note that the RTSP port number changes according to the web port If the web port is 80 then the RTSP por
20. arm gmail com SMTP teg FTP To E Mail address 2 PTZ To E Mail address 3 Alarm Server User Name my gmail id Alarm Event Password Pr ret Tt Motion Detection SSL D Ce gg e Syslog 1 Required Fields Live Storage e e NEE 2 Valid DNS server is required for hostname Figure 16 SMTP Setting Page e Enable SMTP When checked email client is enabled e SMTP Server SMTP Email Server IP or Domain Name e SMTP Server Port Port number used by server to send email e From Email address The email address of alarm email sending from usually client email ID e To E Mail address The email address to receive the alarmed email total 3 included e User Name Email client User ID e Password Email client password e SSL Check if the SMTP email server requires SSL NOTE gt Click Save to save the email configuration information gt Click Test after configuration if setting is correct a test email will send out and Test successful yellow bar will display like below F nahla SAT Grandstream Networks Inc GXV3651 FHD User Manual Page 32 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video FTP Settings Page Upload Alarm This page allows user to configure FTP parameters to upload the alarm or video recording FIP Settings Enable FTP FIP Server my ftp company com FIP Server Port 21 User Management l User Name user ftp Maintenance SMTP
21. d FIF upload JPEG and Store it to USB card or SD driver Alarm Event Time Schedule FIP PT Alarm Server Alarm Event Date Start Time End Time Motion Detection Everyday EN 00 00 2358 Syslog Live Storage Figure 21 Alarm Event Setting Page How Alarm Input and Alarm Output Work Alarm in is the alarm input port users are able to connect sensors such as infrared sensor PIR smoke sensor or light sensor to it The detectable signal voltage range for alarm in is from 1 8V to 15 V NOTE gt Please do not connect a device that has a signal voltage that is higher than 15V this will damage the IP camera Internally the Alarm out uses relays as a switch 30V AC 2A users can connect devices such as an alarm siren alert lights or electric strike to this port Under normal circumstances the circuit is open When there is an alarm event the GXV3651_FHD will close the circuit to trigger the alarm Grandstream Networks Inc GXV3651_FHD User Manual Page 37 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 diram Innovative IP Voice amp Video Connect Alarm Input Equipment to the GXV3651 FHD Here are two sample connection diagrams Connect the alarm equipment to the GX V3651_FHD by following the diagram below Receiver Sender The infrared de tector has it s own power supply Alarm In The infrared de tector has it s own power supply Alarm In Setup Alarm Actions An alarm action
22. d be 10088 both 8088 and 10088 should be configured for port forwarding in order for remote camera video access Grandstream Networks Inc GXV3651_FHD User Manual Page 25 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video DDNS Settings Page This page allows user to configure dynamic DNS related parameters GXV3651FHD Administration Interface ndstream Mer SS Dynamic DNS Settings DDNS Active DDNS ISP Type dyndns org System Self Define DDNS Address Optional self designated DDNS address to override the default DDNS Video Au J ideo amp Audio address AA Site Name CMOS Settings Networking DDNS Account DDNS Password eeeee STUN Server Figure 11 DDNS Setting Page e DDNS Active Enable DDNS by check this field e DDNS ISP Type select the DDNS service provider from the pull down menu list e Self Define DDNS Address Input the self defined DDNS address e Site Name DDNS site name e DDNS Account DDNS account name e DDNS Password DDNS password e STUN Server STUN server FQDN or IP If device behind non symmetric router STUN server can help to penetrate amp resolve NAT issue Grandstream Networks Inc GXV3651_FHD User Manual Page 26 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 SIP Setting Page dstream Innovative IP Voice amp Video This page allows user to configure SIP related parameters GXV3651_FHD can be
23. e video and audio related settings a GXWV 3651 FH D Admin istratior interface OSD Position Display Time Video amp Audio Display Text CMOS Settings Networking Win Wideo Settings DONS Primary Stream Settings SIP F Secondary Stream Settings Status Audio Settings Preferred Audio Codec POMU 2 Microph one Volume au we Speaker Volume SEE Power Frequency Power Frequency Figure 6 Video amp Audio Settings Page e On Screen Display OSD Display time stamp and text on the video screen o OSD Text Inputted text to identify the camera shown on the screen o OSD Position Show the OSD in either top or bottom position on screen o Display Time When checked time stamp will display on video screen o Display Text When checked inputted text will display on video screen e Audio Settings Pull down to disable or select different audio codec used in microphone Three codec supported G 711u G 711a and AAC o Microphone Volume Slide to adjust microphone gain o Speaker Volume Slide to adjust the speaker volume e Power Frequency Select correct local power frequency to avoid video flicking effect under fluorescence light condition Grandstream Networks Inc GXV3651 FHD User Manual Page 21 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video Wideo Settings Primary Stream Settings Preferred Video Codec
24. ection Config Server Path fm grandstream com gs Syslog XML Config File Password TITTI Live Storage Automatic Upgrade Interval Minutes 10080 Automatic Upgrade Save Figure 15 Maintenance Page e Restart When clicked the camera will reboot or restart e Restore When clicked the camera will be reset to factory default wiping out all the configurations except IP address Firmware Upgrade and Provisioning e Upgrade via Upgrade firmware via TFTP HTTP or HTTPS e Firmware Server Path Server path holding the firmware e Config Server Path Server path holding the configuration file auto provisioning e XML ConfigFile Password Password for encrypt the XML based configuration file e Automatic Upgrade Interval Minutes Time interval for automatic upgrade default 10080 e Automatic Upgrade Checked to enable automatic firmware upgrade and provisioning NOTE gt Only XML based automatic provisioning is supported by GXV3651_FHD Grandstream Networks Inc GXV3651_FHD User Manual Page 31 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video SMTP Setting Page Email Alarm This page allows user to configure email client to send out email when alarm trigged D Administration Interface Enable SMTP SMTP Server smip gmail com SMTP Server Port 4865 User Management l l E From E Mail address my_gmail_id qmail com Maintenance geg EE To E Mail address 1 al
25. eo stream in Microsoft Internet Explorer Please check whether the IE add on is installed correctly Once you log into the GXV 3651 FHD web interface Internet Explorer will indicate that This website wants to install to following add on GSViewer cab from Grandstream Networks Inc Please install this add on when prompted by IE 3 How do you manually uninstall the Grandstream video viewer add on for IE Please follow these steps to uninstall the add on 1 Delete the GSViewerX Control from C WINDOWS Downloaded Program Files directory 2 Delete GSNetClient dll GS_Replay exe GSViewerX ocx hi h264dec w dll lik VoiceEngine dll dl and GSViewerX inf from C WINDOWS system32 4 Why can t l access the GXV 3651 FHD web configuration interface Q 1 Is your internet service down A 1 Connect a PC to the internet to test the connection Q 2 Are the PC and the device in different subnets A 2 Check the subnet mask and default gateway of the device and PC Q 3 Is there a conflict with another IP address A 3 Try to change the IP address of the device Q 4 Has the HTTP port been changed A 4 Contact the administrator of the device for more information 5 The GXV 3651 FHD web configuration page is not displayed correctly in Internet Explorer 8 In IE8 Compatibility View might need to be enabled for the GXV 3651 FHD web configuration page to load properly To enable compatibility view open IE8 click Tools Compatibility View Setti
26. er via cross over Ethernet cable directly to the IP camera GX V3651_FHD 2 Configure the computer using Static IP 192 168 1 XXX 1 lt XXX lt 255 but NOT 168 and configure the Subnet mask to 255 255 255 0 Leave the Default Gateway to Blank like below A x Internet Protocol Version 4 TCP IPv4 Properties General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically s Use the following IP address IP address 192 168 1 10 Subnet mask 255 255 255 0 Default gateway EE C Obtain DNS server address automatically me Use the following DNS server addresses Preferred DNS server Alternate DNS server E Validate settings upon exit Advanced Power on the GX V3651_FHD Start the IE or Firefox browser when the network connection is up Enter 192 168 1 168 in the address bar of the browser The browser will ask for plug in or ActiveX if not installed otherwise it will get to Home page and start to show the video captured by the camera by default the camera enabled anonymous access E EE E 7 Click Configuration the browser will ask credentials to authorize configuration Grandstream Networks Inc GXV3651_FHD User Manual Page 16 of 51 Firmware Version 1 0 1 84 Last Updated 31 2013
27. ernet Explorer Access the GX V3651_FHD Web Configuration Menu Connect the Camera to a DHCP server The GXV3651_FHD by default enabled as DHCP client it will automatically get IP address from the network with DHCP server running User can know the IP address assigned to the camera from DHCP server log or using Grandstream free GS_Search tool 1 Download the GS_Search tool from Grandstream website http www grandstream com products tools surveillance gs_ search zi 2 Run the Grandstream GS_Search tool by double click the unzipped GS_Search exe c h 3 Click on Search Le to begin device detection 4 The detected devices will appear in the Output field like below _ GS Search x Device Name i nrre Rrse wc 1 IPCAMERA GxXVv3652HD 1 01 52 GXv3662HD 192 168 11 69 8020 10020 00 08 82 20 29 28 153 1 248 HI 1 6 TEA TEM IE ALS SE BR ET B 554 DO DE 00 00 0 i i j WP_H e i I e 3 IPCAMERA 3615 1 0 4 33 GXV3615_Po0E 19216811161 80 554 000B 822E 5754 4 IPCAMERA 3615 1 0 4 33 GXV3615W 19216811160 80 554 00 08 82 26 68 93 5 IPCAMERA 3601LL 1 0 4 33 GXV3601LL 192168 11165 80 554 00 08 82 22 FB 45 Se Original IP 192 168 11 157 Use DHCP New IP 0 0 0 Ping Sub net mask 2 2 2 Gote way 0 0 0 0 Modify IP 5 Double click the column of the detected camera the browser will automatically open and link to the device IP and the web configuration page 6 The browser will
28. ge 9 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 GXV3651 FHD Back Panel dstream Innovative IP Voice amp Video Indicators and Connectors on Back Panel e NETWORK e AUDIO IN e AUDIO OUT e VOUT e DC 12V e SD MMC e RESET e PINs e USB e POWER Grandstream Networks Inc SD MMC NETWORK Figure 2 Back panel view 10 100 Switch LAN port for connecting to Ethernet The indicator will be steady for connection and flashing for network activity 3 5mm port for audio input devices Microphone pickup and etc 3 5mm port for audio output devices speakers and etc 1 BNC Voltage 1 0V p p Resistance75Q port for video output 12V DC power jack UL Certified SD card slot Press the Reset button for 10 seconds to perform a factory reset 1 PTZ connector Alarm In connector and Alarm out connector For supported Wi Fi Dongle The indicator will be solid green if the power is on GXV3651 FHD User Manual Page 10 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 diram Innovative IP Voice amp Video GXV3651 FHD Sample Connection Diagram Alarm In PTZ Device INTERNET es USB Drive N oS Microphone s d PC j j Ce DV 12V A LW Q Speaker V Figure 3 Connection diagram Grandstream Networks Inc GXV3651 FHD User Manual Page 11 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video GXV3651_FHD Key Features T
29. gement Page This page allows user to do user management Manage User Existing User Name Add New User iz User Name User Management User Password Add Maintenance Confirm User Password Update FIP PTZ Alarm Server Alarm Event Motion Detection Syslog Live Storage Existing User Name User Name User Password Confirm User Password Privilege e Allow Anonymous Viewing Grandstream Networks Inc Manage Anonymous Viewing Administrator Allow Anonymous Viewing Figure 14 User Management Page Allow revise existing user or add new user The name of user need to be revised New password if revise password Re enter the new password for verification Choose user privilege When checked no security enhanced Any person can view the camera if knowing the IP or FQDN of the camera but can NOT change anything just view ONLY GXV3651_FHD User Manual Firmware Version 1 0 1 84 Page 30 of 51 Last Updated 11 2013 dstream Innovative IP Voice amp Video Maintenance Page This page allows user to maintain the camera GXV3651FHD AdministratiorrTnterface a Restart the device Restart the device User Management Restore the device Maintenance Reset settings except IP address to factory default SMTP FIP T Firmware Upgrade and Provisioning Alan tiens Upgrade via HTTP Alarm Event Firmware Server Path fm grandstream com gs Motion Det
30. he table below lists the key features the GXV3651_FHD Supports Table 1 GXV3651_FHD Technical Specifications 1 2 5 5 Megapixel CMOS 2592x1944 pixels Image Sensor exceptionally low noise levels and low light sensitivity for superior video quality at very high resolution 1080p Lens Type 12 4 5 10mm Manual lris CS Day amp Night Electronic with integrated IR CUT and light sensor Responsitivity 1 4V lux sec 550nm Video Resolution 15fps at 2048x1536 30fps for 1920x1080 1600x1200 1280x960 1280x720 1024x768 800x592 800x480 640x480 640x368 480x368 480x272 320x240 320x176 256x192 and 256x144 1920x1080 30fps 32 Kbps 8 Mbps multi rate for preview and recording LINE IN built in microphone LINE OUT Q 711 U A AAC Manual IRIS default lens optional auto iris lens Vins45V lins35mA Normal open 125VAC 0 5A 30VDC 2A Normal open Motion detection up to 16 regions video loss pending ONVIF compliant HTTP API for advanced integration 24MB Pre 30s and post 60s recording 2Mbps Pre 50s and post 100s recording 2 1 Mbps Triggered upon events send via email FTP or stored in local SD card Yes Yes at 320x240 resolution Login password access privilege management Internal SDHC 2 0 socket USB 2 0 10M 100M auto sensing RJ45 TCP UDP IP RTP RTSP DHCP DDNS HTTP HTTPS SMTP FTP NTP PPPoE Power over Ethernet PoE IEEE 802 3af default class SIP VoIP Support Yes Voice amp Video over IP Dimensions W x H x L
31. ideo List File Name Size Download Check Figure 26 Live Storage Management Page e On Disk Full Select below two different operations when SD card is full o Delete the earliest video or image files o Stop storing video and image files e Storage Information The SD card information will be displayed in this column e JPEG List Motion trigged Snapshot JPEG file will be listed here e Video List Motion trigged video recording clip will be listed here NOTE gt Grandstream free GSNVR DVR software can be downloaded here http www grandstream com products tools surveillance GSNVR 1 0 0 28 en exe Grandstream Networks Inc GXV3651 FHD User Manual Page 44 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video SOFTWARE UPGRADE Software upgrade can be done either via TFTP HTTP or HTTPS The corresponding configuration settings are in the ADVANCED SETTINGS configuration page Software Upgrade via TTFP HTTP or HTTPS This page allows user to configure firmware upgrade GXV3651FHD Administration interface SS GE SE EE ST Restart the device Restart the device User Management Restore the device Maintenance Reset settings except IP address to factory default T Firmware Upgrade and Provisioning iim Server Upgrade via HTTF Le Alarm Event Firmware Server Path fm grandsream comv gs Motion Detection Config Server Path fm grandsream com gs
32. k to page to configure the related parameters of the GXV3651 FHD e There are two big categories of settings Basic Settings and Advanced Settings Details will be illustrated in the later Chapter When click the Language tab supported languages will be displayed as shown below Click to select the related webpage display language Configuration IER FRE m English Pycchni e Currently firmware only support English default Simplified Chinese and Russian Grandstream Networks Inc GXV3651_FHD User Manual Page 19 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video BASIC SETTINGS EXPLANATION System Settings Page This page allow user to configure the system settings of GXV3651_FHD Date Time Wideo amp Audio CMOS Settings Time Zone Metworking Vu CEON em D i A d D n SIP Status Save Devine Perse Save DI and DOG Digital input Digilal wulpeul Save Lirrer OSD Dare Format Alarm Chutput Duration GAVSS651FHD Administration nterface mema a Current System Time A PaaS O3 5 4 01 Set the System Time ShIT 0O8 Las Vedas San Francisco Vancouver CI Update wa NTP Sewer eo Synchronize with Local Computer E Set the Time Manually t Date anc Timea OS0 Date Format we ino Device Name Setting GaVSG G4 FAD Cargo Check v r4ormat CDen Formal Ope sl Dr ay s C
33. larm is triggered Setup Alarm Event Time Schedule This section allows you to configure the time during which the GX V3651_FHD will monitor the Alarm Input The GXV3651_FHD not only can monitor your settings but also can take actions when the alarm is triggered Dropdown list for date Available time schedules Alarm Evegt Time Schedule Date Start Time End Time 00 00 23 59 Monday 00 00 23 59 Tuesday 00 00 23 59 Check All Delete Grandstream Networks Inc GXV3651_FHD User Manual Page39of51_ Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video To add a schedule select the date from the dropdown list Start Time and End time and Click Add to add a new time schedule To delete a schedule check the schedule you would like to remove and click Delete How to connect an Alarm Output Equipment to GXV3651_FHD Here is a sample connection diagram Connect the alarm output equipment to the GX V3651_FHD by following the diagram below Figure 22 Alarm Output connection Grandstream Networks Inc GXV3651_FHD User Manual Page 40 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 del Innovative IP Voice amp Video Motion Detection Configuration Page Set Alarm This page allows user to configure motion detection to trigger alarms GXV3651FHD Acdministratiorn Interface Ee l os H ee S Wl ut ll IS um INI il User Management UI Maintenance
34. le through TFTP or HTTP HTTPS Config Server Path is the TFTP or HTTP HTTPS server path for configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 1 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the corresponding firmware release configuration template When Grandstream Device boots up or reboots it will issue request for configuration file named cfgxxxxxxxxxxxx xml where xxxxxxxxxxxx is the MAC address of the device i e cfg000b820102ab xml The configuration file name should be in lower cases Currently GXV3651 FHD only support XML configuration Grandstream Networks Inc QXV3651 FHD User Manual Page 46 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTING WARNING Restoring the Factory Default Setting will DELETE all configuration information of the camera Please BACKUP or PRINT out all the settings before approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting or cannot connect to your
35. n ONS Server Address Automatically Use the Following DMS Serer Address Primary DMS Server 2 5 8 8 Secondary DMS Server 6 8 4 4 HT T F HTT Port SO Save PPPoE PPPoE Account ID pppoe login PPPoE Password Saw Figure 10 Network Setting Page e IP Address Configuration Camera IP address configuration o Dynamically Associated via DHCP Default setting DHCP server assign IP to camera o Statically Configured as Static IP address configuration e DNS Configuration DNS server IP must be configured correctly if using static IP e HTTP Web access TCP port default 80 e PPPoE Set the PPPoE credentials if you intended to use PPPoE NOTE gt If camera behind SOHO router with port forwarding configuration for remote access static IP or static DHCP has to be used to avoid IP address change after router reboot gt TCP port above 5000 suggested if port forwarding HTTP remote access due to some ISP would block port 80 inbound traffic For example change the default HTTP port from 80 to 8088 to make sure the port forwarding not likely be blocked In addition to HTTP port RTSP port also required to be configured for port forwarding in order for remote party viewing the H 264 video gt If change the default port from TCP 80 to port A then RTSP port should be 2000 A Both TCP port A and 2000 A should be configured for port forwarding in the router For example the HTTP port changed to 8088 the RTSP port shoul
36. ndstream Networks Inc GXV3651_FHD User Manual Page 28 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 Innovative IP Voice amp Video Status Page This page shows the GXV3651 FHD operation status z g eM y stem eh Video amp Audio CMOS Settings Networking Wifi DDNS SIP Status TE GXV3651FHD Administration interface System Statistics Product Model Hardware Version Part Number Bootloader Version Core Version Base Version Firmware Version System Up Time Since Network Status MAC Address LAN IP Address LAN Subnet Mask LAN Default Gateway PPPoE IP Address PPPoE Status DDNS Status Wit Status SIP Registered Camera Type Camera Type GAV3651FHD VU AA 3670002204 1 0 0 0 1 0 1 68 1 0 1 68 1 0 1 68 3 minutes 00 0B 82 2B 41 11 192 168 50 144 255 255 255 192 168 50 1 0 0 0 0 Disconnected Disabled Disconnected Online Aptina MT9P031 Pixels 2592 1944 Figure 13 Status Page gt When SIP account registered the status will display Online in Green gt When SIP account unregistered the status will display Offline in Red as below SIP Registered Offline Grandstream Networks Inc GXV3651 FHD User Manual Page 29 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video ADVANCED SETTINGS EXPLANATION The supports all the traditional and advanced telephony features User Mana
37. ng and add the GXV 3651 FHD web configuration pages to the Compatibility View Grandstream Networks Inc QXV3651 FHD User Manual Page 48 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video 6 Why does IE indicate to install Grandstream Video Viewer add on after a firmware upgrade The add on was properly installed before the firmware upgrade process New firmware will often upgrade the add on as well To watch the live video stream you must install the newest version of the add on 7 How do you watch secondary video stream Login to the home page of the GXV 3651 FHD web GUI click Play to watch the video stream To watch a secondary video stream right click on the video and select Secondary Stream on the pop up menu Try reinstalling the Grandstream Viewer add on for IE if you cannot see the video stream 8 Why is audio missing from the recorded video when an alarm is triggered Please double check whether the device has an audio input connected GXV3651 FHD has a MIC IN port for an audio input 9 What is DDNS Is it important for IP surveillance product to have DDNS support DDNS is an acronym for Dynamic Domain Name Service It is important to choose an IP network camera that has DDNS support for dynamic IP addresses Chances are that the network has a dynamic IP address which changes with every log on A DDNS service makes sure that the camera s IP address always matches up to the c
38. ol the motion detection operation Grandstream Networks Inc GXV3651 FHD User Manual Page 42 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video Syslog Settings Page Troubleshooting This page allows user to enable the Syslog to help troubleshooting problems GXV3651FHD Administration interface p em he E EE ILLI EU MM Amm SysLog Settings Syslog Server mysyslog server com Syslog Level User Management Maintenance SMTP FTP PTZ Alarm Serer Alarm Event Motion Detection syslog Live Storage Figure 25 Syslog Configuration Page e Syslog Server Syslog server IP or Domain Name e Syslog Lever Lever of syslog message sent to the syslog server None Debug Info Warning Error Grandstream Networks Inc GXV3651 FHD User Manual Page 43 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video Live Storage Setting Page SD Card File Management This page allows user to manage the recorded files in SD card GXV3651FHD Administration Interface Delete the earliest video or image files stop storing video and image files User Management Saes Maintenance Format SMTP Format SD Card FTP Foramt USB Flash Drive PTZ Storage Information Alarm Server Type Capacity Used Space Free Space Use Unmount Alarm Event Motion Detection JPEG List Syslog File Name Size View Check Live Storage V
39. out notice The latest electronic version of this user manual is available for download at http www grandstream com products surveillance gxv3651 documents gxv3651 fhd user manual pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose is not permitted without the express written permission of Grandstream Networks Inc Grandstream Networks Inc QXV3651 FHD User Manual Page 7 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video PACKAGE CONTENTS Equipment Package Contents The GXV3651_FHD package contains e GXV3651 FHD IP Camera e 12V DC power Adapter e 6 pin terminal block connector 6 pin connector block for connecting external devices such as infrared detector smoke detector and etc to Alarm IN Alarm OUT and RS485 pins e Quick installation guide GXV 3651_FHD Power Adapter 6 pin Terminal Block Connector Quick Installation Guide Grandstream Networks Inc GXV3651_FHD User Manual Page 8 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video PRODUCT OVERVIEW GXV3651_FHD Side View Focus IRIS GRANDSTREAM video oe Power Damp 3 nc Damp a vdeo Dome rat eno Drver Figure 1 Side view Note The above shown is an 3 party optional Auto Iris Lens Not Supplied Grandstream Networks Inc GXV3651_FHD User Manual Pa
40. oy slog AML Config File Password eeeeee EE Automatic Upgrade Interval iVlinutes 70080 Automatic Upgrade Figure 27 Firmware Upgrade and Provisioning NOTES e Grandstream recommends end user use the Grandstream HTTP server Its address can be found at htto Awww grandstream com support firmware Currently the HTTP firmware server FQDN is firmware grandstream com For large companies we recommend to maintain their own TFTP HTTP HTTPS server for upgrade and provisioning procedures Grandstream Networks Inc GXV3651_FHD User Manual Page 45 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video Instructions for local firmware upgrade using TFTP server 1 Unzip the file and put all of them under the root directory of the TFTP server 2 Putthe PC running the TFTP server and the device in the same LAN segment 3 Please go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit End users can also choose to download the free HTTP server from hitp httpd apache org or use Microsoft IIS web server Configuration File Download Grandstream SIP Device can be configured via Web Interface as well as via Configuration Fi
41. placed regularly according to their average life time The average life time varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details Grandstream Networks Inc QXV3651 FHD User Manual Page 5 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video Note This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televi
42. re Wi Fi network related parameters Grandstream Wi Fi Dongle or other supported 3 party USB Wi Fi Dongles required for this to work Message from webpage 1 x Save successful Changes configuration will take effect on next reboot Are you sure want to reboot the device now Figure 7 1 Wi Fi Networking Setting Page e Enable Wi Fi If checked and click Save a reboot is required before Wi Fi start to work A pop up window will show as Figure 7 1 Wifi Basics Enable Wifi i SSID BrooklineFree i37 GS Backup 10D 5 Backupias3 Scan dd wrt 100 Select Delete Key Advanced Security Mode Save Advanced WPA PSEK TKIP WPA PSK AES Figure 9 Wi Fi Networking Setting Page e SSID Wi Fi network SSID When Wi Fi enabled click Scan the camera will scan the Wi Fi access point nearby e Key Key for security enhanced Wi Fi network the camera try joining e Security Mode The security mode Wi Fi access point or router used Grandstream Networks Inc GXV3651 FHD User Manual Page 24 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video Networking Setting Page This page allows user to configure network related parameters IP Address Configuration gt Dynamically Assigned wa DHCP amo Staticalhy Configured as IP Address 192 168 50 144 Subnet Mask 255 255 LEE OH Default Gateway 192 1683 50 14 DNS Configuration Obtai
43. rver Alarm Event Motion Detection Syslog Live Storage Figure 18 PTZ Setting Page e PTZ Protocol The GXV3651_FHD supports both Pelco D and Pelco P Select the protocol based on the technical document of your 3 party PTZ equipment e PTZ Baud Rate The Baud Rate is the number of distinct symbol changes signaling events made to the transmission medium per second in a digitally modulated signal or a line code Grandstream Networks Inc GXV3651_FHD User Manual Page 34 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video Connect a PTZ device to the GXV3651_FHD 1 Connect the PTZ device e g 3 party external enclosure to GXV3651_FHD by following the connection diagram shown below PEZ Device RS485 Figure 19 PTZ Connection 2 Click Advanced Settings gt PTZ in PTZ page configure the PTZ Protocol and Baud Rate according to the technical document of your connected 3 party PTZ device 3 Click Save and reboot the device to apply all the changes Grandstream Networks Inc GXV3651_FHD User Manual Page 35 of 51 Firmware Version 1 0 1 84 Last Updated 31 2013 dstream Innovative IP Voice amp Video Alarm Server Settings Page Upload Alarm to Supported VMS or HTTP Server This page allows user to configure alarm HTTP server to upload alarms GXV3651FHD Administration Interface Alarm HTTP Server Settings Server Name Security Salution UR
44. s These instructions are intended to assist users with the operation of the GXV3651_FHD and also to instruct on how to avoid dangerous situations or damage to the device Warnings Serious injury or death may be caused if any of the warnings below are neglected Cautions Injury or damage to the equipment may occur if any of the following caution messages are neglected Warnings Follow these safeguards to prevent Cautions Follow these precautions to serious injury or death prevent potential injury or material damage Warnings Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device is installed on the wall or ceiling make sure that it is firmly attached Notice Make sure that the power supply voltage is correct before using the camera Do not drop the device or expose it to physical shock Do not expose the device to temperatures outside the range of 30 C to 50 C PSU and PoE mode when the device is in operation Do not expose the device to high electromagnetism radiation To avoid heat accumulation make sure that your operating environment has proper ventilation Do not attempt to open disassemble or modify the device A few parts e g electrolytic capacitor of the equipment shall be re
45. sion reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Grandstream Networks Inc QXV3651 FHD User Manual Page 6 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video Warranty If you purchased your GXV3651_FHD from a reseller please contact the company where you purchased your device for replacement repair or refund If you purchased the product directly from Grandstream please contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Grandstream reserves the right to remedy warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Please do not use a different power adaptor with the GXV3651 FHD as it may cause damage to the products and void the manufacturer warranty e his document is subject to change with
46. speed of the control console Default button to reset the video brightness contrast and saturation to factory default value Adjust the image brightness Adjust the image contrast Adjust the image saturation Adjust the image display size Click to enter Configuration Page to configure the parameters of GXV3651_FHD Administration privilege required Click to switch webpage language Current supported Chinese English and Russian Start Stop Play the video stream in webpage Click to capture and save a snapshot of current video displayed Default directory C GS_Capture Click to Start Stop record of current video into a file Default directory C GS_Record Page 18 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video 14 Sound On Off Toggle to listen stop the sound from camera 15 Talk Toggle to talk to camera speaker PC microphone required 16 Replay Click to playback the recorded video file 17 Record File Path Click to adjust the file path of saved video files 18 Motion Detection Alarm Indicator If motion detection alarm triggered the indicator will flash in red Click the indicator icon to turn off the alarm indication 19 DI Alarm If alarm in triggered the indicator will flash in red Click the indicator icon to turn off the alarm indication GXV3651 FHD Configuration amp Language Page e When click the Configuration tab web page will lin
47. t is 554 If the web port is not 80 then the RTSP port equals the web port 2000 For example if the web port is 88 then the RTSP port will be 2088 Grandstream Networks Inc GXV3651_FHD User Manual Page 50 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 andstream Innovative IP Voice amp Video 17 Tested PC display adapters Works normally SiS Mirage3 Graphics Works normally SiS 661FX GX Mirage Graphics XGI Velari Z7 Z9 Z9S V1 08 12 There is some delay when playing videos Mobile Intel 915GM GMS 910GML Express Chipset Works normally Family Intel G45 G43 Express Chipset Works normally ATI Technologies RAGE XL PCI This display adapter cannot display videos Grandstream Networks Inc GXV3651_FHD User Manual Page 51 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013
48. urrent server address DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed 10 Why is Windows Media Player unable to play the recorded videos files The GXV 3651 FHD uses the H 264 video codec Windows Media Player may lack the proper H 264 decoder to play the recorded video Please download the Microsoft FFDShow H 264 decoder from http sourceforge net projects ffdshow tryout and install it 11 Alarm Triggered Events do not work in GSurf Pro Please double check the Alarm Action on your GXV 3651 FHD Login to the web GUI of the GXV3651 FHD go to the Motion Detection or Alarm Events page and make sure option Upload to Alarm Center is checked 12 How can l use a cell phone to watch the GXV3651 FHD video stream You must set the video resolution to QCIF to watch the GXV3651 FHD video stream from a cell phone Make sure to set the bit rate to 64kbps to ensure the best video quality 13 Why doesn t the IP address of the device reset when I click the Restore button on the Maintenance page The GXV3651 FHD could be installed in areas that are not easy to access For example it could be installed on the roof of a building or the ceiling of an office This makes it difficult to reinstall the device therefore the Restore function will not clear the IP address Press the RESET button on the device for at least 6 seconds until you hear a beep to perform
49. urrent state is Open Current state is Open Figure 5 System Settings Page e Current System Time e Set the System Time o Time Zone o Self Defined Time Zone o Update via NTP Server o Synchronize with Local Computer o Set the Time Manually o Keep Current D T e OSD Date Format e Device Setting o Device Name e DI and DO Setting NOTE Display time current system is running at Configure the time system is running Select from pull down menu the time zone unit located Use the self defined time zone for automatic daylight saving time adjustment Format please refer to the help over mouse Synchronize time using NTP protocol with a Time Server over the Internet cloud Synchronize time with local computer Manually input the time Select to use camera current displayed time Pull down to select date format displayed on video screen Setting of Device Operation The name of device which will be shown in the result of GS Search program setting the state of the Alarm IN Alarm out Settings If select this option a valid DNS server must be configured under Basic Settings gt Networking gt Swe button has to be clicked to save all the changes made to the device Grandstream Networks Inc GXV3651_FHD User Manual Page 20 of 51 Firmware Version 1 0 1 84 Last Updated 11 2013 dstream Innovative IP Voice amp Video Video amp Audio Setting Page This page allows user to configure th
50. uthenticate ID Authenticate ID used by SIP proxy e Authenticate Password Authenticate password used by SIP proxy e STUN Server STUN server used to resolve NAT if have e Steam Which stream used for SIP call e Preferred Vocoder Audio codec used for SIP call e Registration Expiration Registration expiration time default 3600 seconds e Local SIP Port Local SIP port default 5060 e Local RTP Port Local RTP port for media default 5004 e Auto on hook Timer Auto On Hook timer default 300 seconds e Disable Audio in SIP Call Checked to disable audio for SIP call e Enable Keep Alive Checked to enable help NAT resolution e Accept Direct IP Call Check to accept peer to peer IP call Accept Direct IP Call r2 Enable White List Number Filter D Enable Dual way Audio Warning F Mode e Note You must restart the device to apply the changes Save Phone List Phone Number Remark Name Remove 6179114110 Local Police Add Note You must restart the device to apply the changes White List Phone Number Remove 5175669300 Add Note You must restart the device to apply the changes e Enable White List Number Filter Check to allow only white list number to call in for security e Enable Dual way Audio Warning Check to enable two way audio warning e Phone List Phone Number Callee or call receiver number when alarm call trigged e White List Phone Number Phone numbers allowed to call into the camera Gra

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