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Call-A-Matic - Synectix adding value to your communications

1. Call A Matic sends STX to PMS PMS RECORD Call A Matic sends data record to PMS ETX gt Call A Matic sends ETX to PMS BCC gt Call A Matic sends BCC to PMS CR gt Call A Matic sends CR to PMS LF gt Call A Matic sends LF to PMS lt NAK PMS sends back NAK In case the PMS does not respond at all you will only find three successive ENQs being sent by the Call A Matic to the PMS 24 Calle Ae Matic SMDR Records to be stored default do not store This screen pops up even if the PMS output is not selected If the do not store option is selected the calls are just charged and printed out No calls are stored in the unit s memory 126 New Area Code Additions New area codes may be added to the existing list of area codes already in the Call A Matic The entry procedure is same as that for program 110 When this program is invoked the View Add Delete Search menu pops up and the total numbers of entries currently in memory displayed Under this program all entries are of 6 digits 3 digit new area code followed by 3 digit old area code Hence under this program the Add Delete Search options will proceed to the next step as soon as 6 digits are entered To add a new area code select the Add option The second line will show Add now first enter the new are code for example 334 in Alabama enter 334205 where 334 is the new area code and 205 is an existing area code of the same
2. 2109 X No No No No match with exch or area code Local 201 10 2109 X Yes X X rea code exch match Local 203 10 209 X Yes X X Minn Local 201 10 2t09 Yes X Yes First 3 digits match entry in Home area code list LLD 202 10 2109 X X X X First 3 digits match entry in area code list 3 10 2109 X Yes X X No match LLD 202 1 10 1 X No No No X LD 3 11 10 1 X X Yes X rea code exch match Local 203 1 10 1 X X Yes No No area code exch match LD 3 mo tt NIE 11 10 1 Yes Yes No match LD 3 Note means not applicable Calle Ae Matic All the above combinations may not be applicable at every site as the actual dialing pattern varies from site to site Please check the actual patterns applicable at your site and program the unit accordingly If7 digit local exchanges or the 10 digit 1 10 digit area code exchanges are applicable to your site then all the valid combinations must be entered into the Call A Matic 116 PBX Dial Out Strings The Call A Matic Plus and the Limited models support toll control of MITEL ATLAS and TRANSTEL PBXs The Call A Matic PMS Lite model does not support toll control Since this requires extensive programming keeping your specific PBX in mind as well as the actual wiring at your site it is recommended that you see your dealer for set up instructions Consult the dealer for further assistance Additional details are provided at the end of this manual W
3. PRN and OFF depending on the printer status The message would show PRN OFF when the printer is connected but is powered off All print routines will go through when PRN ONLN and PRN OFF So if you just need to see the totals on the LCD but do not want to print the report power off the printer and run the report But with printer connected and powered on if the printer is off line or if there is no paper it will show PRN OFLN and the print routines will not go through If the printer goes out of paper while printing a report PRINTER NOT READY message appears the last line If you want to discontinue the printing press EXIT key till the system returns to normal mode of operation b Battery Back up The Call A Matic system comes with a built in NiMH rechargeable battery which is kept on a constant trickle charge when the system is powered on When the system is first unpacked this battery may be fully run down and you may get the Memory Corruption message However once installed this system is expected to be kept permanently powered on and hence the battery will get fully charged in a day or two and the data retention during normal power failures would be taken care of A fully charged battery should provide a back up for a month at least Wiring Precautions The unit is supplied with a wall mounting 9 Volts AC transformer with a 2 pin jack which will plug in directly into the Call A Matic FO
4. 19 18 17 16 15 14 Pin 1 Strobe out Pin 11 BUSY input Pin 2 Data out 1 Pin 12 PE input Pin3 Dataout2 Pin 13 SELECT input Pin 4 Data out 3 Pin 14 Printer RESET Pin 5 Data out4 Pin 18 to 25 Signal ground Pin 6 Data out 5 Pin 7 Data out 6 Pin 8 Data out 7 Pin9 Dataout8 Pin 10 14 15 17 No connection Calle Ae Matic Product Overview The Call A Matic is a stand alone call accounting system designed specifically for the hospitality industry The unit is used to collect phone call data from a PBX phone system and then process and store the calls that have been made and generate informative and useful reports in a variety of formats The Call A Matic Plus is housed in a sleek ABS enclosure and the Call A Matic PMS Lite is housed in a metal enclosure and is designed for desktop use This unit can store upto 2880 calls in its minimum configuration mode and the maximum storage can go up to 15 168 calls All the essential parameters are stored in a non volatile memory The important features of the unit are given on the next page Specifications Power npu Power Consumption 3 watts max Battery Back up Built in rechargeable type Size 12 x 12 footprint Input Outpot ports ee Printer Port Minimum Call Storage 2880 Calls Maximum Storage 15 168 calls Display 40 x 2 tiltable LCD Screen Programming and Reports Through 25 key keyboard Parameter programming storag
5. 210 1 700 calls 211 1 800 calls 1 800 1 888 1 877 calls 212 1 900 calls 213 976 calls 214 710 calls 215 0 calls 216 International credit calls 01 XXX XXX XXXXXXX 301 362 State lists with area codes for USA amp Canada 401 421 prefixed state groups 500 530 prefixed international country code group 601 608 user programmable bands for area codes 609 616 user programmable bands for exchange 617 621 user programmable bands for International codes 622 625 user programmable bands for particular s 626 630 user programmable bands for alarm s area codes and exchanges Supervisory Programs 800 Parameter dump 999 memory and load default parameters 998 Loadalldefault charges 996 Clear property name 995 Clear Exception report strings 992 Delete all entries for 110 112 115 119 120 121 126 128 6xx programs 991 Delete all calls and room numbers 990 Delete all calls and room numbers clear user defined entries load default charges load default SMDR serial port parameters grace periods 980 Save program parameters in non volatile memory 970 Restore program parameters from non volatile memory Calle Ae Matic 101 Password options The passwords may be of 4 5 or 6 digits There is a single 6 digit password programmed into the hardware and cannot be changed This password would be used by the maintenance personnel and is known only to the manufacturer s representa
6. 594 PARAGUAY 595 SURINAME 597 URUGUAY 598 FALKLAND IS 500 511 Zone 11 GREECE 30 0125 0125 0150 GIBRALTAR 350 LUXEMBOURG 352 FINLAND 358 51 Calle Ae Matic 512 Zone 12 HUNGARY 36 0125 0125 0150 GDR 37 YUGOSLAVIA 381 ROMANIA 40 CZECHOSLOVAKIA 42 POLAND 48 TURKEY 90 GREENLAND 299 PORTUGAL 351 ICELAND 354 MALTA 356 CYPRUS 357 BULGARIA 359 BOSNIA 3871 CROATIA 385 ALBANIA 355 SLOVENIA 3866 513 Zone 13 KUWAIT 965 0125 0125 0150 SAUDI ARABIA 966 UAE 971 514 Zone 14 GUYANA 592 0125 0125 0150 515 Zone 15 MOROCCO 212 0125 0125 0150 LIBYA 218 LIBERIA 231 CAMEROON 237 UGANDA 256 GABON 241 TANZANIA 255 LESOTHO 266 ZIMBABWE 263 ZAMBIA 260 SWAZILAND 268 ANGOLA 244 516 Zone 16 EGYPT 20 0125 0125 0150 ALGERIA 213 TUNISIA 216 GAMBIA 220 SENEGAL 221 IVORY COAST 225 TOGO 228 BELIZE 229 ZAIRE 243 ASCENSION IS 247 KENYA 254 MALAWI 265 BOTSWANA 267 517 Zone 17 IRAN 98 0125 0125 0150 JORDAN 962 YEMEN 967 OMAN 968 ISRAEL 972 BAHRAIN 973 QATAR 974 52 CalleA Matic 518 Zone 18 AUSTRALIA 61 0125 0125 0150 SINGAPORE 65 JAPAN 81 HONGKONG 852 519 Zone 19 ETHIOPIA 251 0125 0125 0150 SOMALIA 252 520 Zone 20 NEW ZEALAND 64 0125 0125 0150 SAIPAN 670 AMERICAN SAMOA 684 GUAM 671 PAPUA NEW GUINEA 675 FR POLYNESIA 689 521 Zone 21 MALAYSIA 60 0125 0125 0150 INDONESIA 62 PHILIPPINES 63 THAILAND 66 KOREA 82 BRUNEI 673 FIJI 679 N CALEDONIA 687 MICRONESIA 691 MARSHALL IS 692 MACAO 853 TAIWAN 886 BURMA 95
7. 83 5 95 36 48 0 60 lt 72 H 84 T 96 37 49 1 61 73 l 85 U 97 a 38 amp 50 2 62 74 J 86 V 98 b 39 51 3 63 i 75 K 87 W 99 40 22 4 64 76 L 88 X 41 53 5 65 A 77 M 89 Y 42 54 6 66 78 90 2 43 55 7 67 79 91 25 Calle Ae Matic 128 Caller ID disable strings All over USA users have the option of withholding the calling number information from being sent to the recipient of the call For this Caller Id disable strings are to be dialed before the actual number is dialed out These Caller Id disable strings may contain or the character If the user does not program these strings in the Call A Matic and if a guest pre fixes these disable digits and dials out this call will be treated as a Non call record If these strings are entered a call is made with these digits preceding the actual called number the Call A Matic will automatically discard these leading digits and only the actual called number would appear on the printouts By looking at the processed output record there is no way to find out if the caller had used the Caller Id disable strings or not The entry procedure is same as that for program 110 When this program is invoked the View Add Delete Search menu pops up and the total numbers of entries currently in memory are displayed Under this program entries may be a maximum of 5 digits Hence the Add Delete Se
8. Disable Strings 26 129 Valid Extension List for CALL A MATIC limited only 26 130 PMS Test Program J J JJ 26 201 to 630 Charge Setting Programs J JJ 26 Supervisory Programs J J JJ J 29 Management Reports MGMT REPORT key 30 Room Audit Reports ROOM AUDIT key J JJ 34 Toll Control Programming for MITEL PBXes 37 Quick Set Up Guide JJ JJ JJ 42 CALL A MATIC Software Version 3 00 45 Area Code List JJJJ JJ JJ JJ 48 Prefixed State Groups c JJJ JJ J JJ JJ 50 International Country Code Bands J J 51 Calle AMatic Connection Diagram Rear panel connector pin outs PBX SMDR Connector Type female DB 25 pin Frame Ground PMS PC Connector Type male DB 9 pin Rx data in TX data out Signal ground Calle Ae Matic Calle Ae Matic SX200 Toll Connector Type male DB 9 pin Rx data in TX data out Frame Ground _ 1 2 3 4 5 Signal ground Parallel Printer Connector Type female DB 25 pin 13 2 11 10 9 8 7 6 5 4 3 2 1 O O O O O O O O O O O O O O O O O O O O 2 24 23 2 21 20
9. VIETNAM 84 NORTH KOREA 850 LAO PDR 856 522 Zone 22 MEXICO 52 0125 0125 0150 523 Zone 23 NIGER 227 0125 0125 0150 CAPE VERDE 238 GHANA 233 GUINEA 224 ARMENIA 7885 AZERBAIZAN 7892 BYELORUSSIA 7017 ESTONIA 7014 GEORGIA 7873 TADJIKISTAN 7337 TURKMENISTAN 7363 UKRAINE 70044 UZBEKISTAN 7371 524 Zone 24 CHINA 86 0125 0125 0150 525 Zone 25 PAKISTAN 92 0125 0125 0150 SRI LANKA 94 BANGLADESH 880 NEPAL 977 TONGA 676 W SAMOA 685 BHUTAN 975 526 Zone 26 INDIA 91 0125 0125 0150 MALDIVES 960 MAURITIUS 230 53 Calle Ae Matic 54 527 528 529 530 Zone 27 Zone 28 Zone 29 Zone 30 REUNION IS RWANDA SEYCHELLES BURKINA FASO DIJBOUTI SIERRA LEONE BURUNDI CEN AFRICAN REP CHAD COMOROS CONGO DIEGO GARCIA EQ GUINEA GUINEA BISSAU MADAGASCAR MOZAMBIQUE SUDAN IRAQ YEMEN SYRIA LEBANON KIRIBATI MALI 262 250 248 226 253 232 252 236 235 269 242 246 240 245 261 258 249 964 969 963 961 686 223 0125 0125 0150 0125 0125 0150 0125 0125 0150 0125 0125 0150 Calle Ae Matic Warranty Summary Calle A e Matic Call Accounting System EZ Advantage Corp warrants this product to be free from manufacturing defects in material and workmanship under normal use and conditions for a period of one year from date of original purchase in the United States of America If the product proves defective for any reason due to manufacturing defect within the Warranty period EZ Advan
10. been grouped into 21 groups So if you want to set your charges more accurately depending on the actual distance from your property to each of the other states these bands could be used to shorten the programming time The charges entered under these bands e g 413 which is for Texas Oklahoma and New Mexico would be copied onto the respective bands for each of these three states Details of the state groups are given at the end of this manual 501 530 Prefixed international country code band Each band is programmed as a typical group List of countries their codes and the charges are given at the end of this manual Default charges from band 205 0350 0275 0155 601 630 User Defined Bands 601 608 USER DEFINED AREA CODES 609 616 USER DEFINED EXCHANGES 617 621 USER DEFINED COUNTRY CODES 622 625 USER DEFINED SPECIFIC NUMBERS 626 USER DEFINED WARNING NUMBERS 627 USER DEFINED WARNING EXCHANGES 628 USER DEFINED WARNING BANDS 629 USER DEFINED WARNING AREA CODES 630 USER DEFINED WARNING EXTENSIONS For each of these User defined bands the entry program is same as in program 110 The number of digits that need to be entered during Add or Delete or Search for each of the UDF bands will depend on the type of entry being made For example 3 digits must be entered for Area codes exchanges and bands Extensions may be of variable lengths but will be stored as 4 digit numbers The country codes may be of variable lengths m
11. checked in b If the guestroom was not manually checked in the room would be checked out and deleted from the list of auto checked rooms c The Guest report is printed out in detail or summary for all rooms that had charged calls since the last time the report was done d The Checked in room list after adjustment of credit limits is printed out e Admin extension report is printed out giving all the Admin calls extension wise in detail or summary andall these calls are deleted f The PROFIT AND LOSS report including the Admin calls is printed out g The Posted Guest call report in detail orsummary is printed out h The Unposted Guest call report in detail or summary is printed out If the report is being printed out in detail the last column against each record would indicate the number of times the call was tried to be posted tothe PMS Atthe end of the report the Callamatic gives a special beep and asks to confirm whether calls are to be permanently purged from system memory or not If the YES or ENTER key is pressed in response to this question all the calls are permanently erased from memory If the NO key is pressed these calls will remain in memory and would be included in the next AUDIT REPORT The AUTO NIGHT AUDIT REPORT Program 109 allows the user to set the Summary Detail and Purge Print only options The Auto audit report is identical to the manual Audit report Room Report When a detailed report f
12. defined exchanges 3 617 621 User defined INTL codes 4 622 626 User definednumbers 7 628 User defined bands 3 630 User defined extensions 4 Calle Ae Matic The number of bytes taken up by each type of entry is given in the above table All the entries made under all of the above programs are stored together and the total memory area allocated for all these entries is 8192 bytes Hence the total number of bytes occupied by these entries will be the sum of all the entries in all the above programs For example 100 local exchanges 100x3 300 bytes 50 admin extensions 50x4 200 bytes 200 10 digit local exchanges 200 4 800 and 300 extension pairs 300 6 1800 will give total of 3100 bytes 300 200 800 1 800 for all the 650 entries On an average the total memory space should be enough for at least 2000 entries of all types put together 111 DO NOT COUNT CALLS from these extensions A list of extensions may be entered under this program and for all calls made from these extensions the calls will not be counted All calls made from extensions listed under this program will be totally ignored They will not appear on the screen or print on the fly and the charges will not be calculated The entry is done in the same way as program 110 112 DO NOT COUNT CALLS to these bands A list of band numbers may be entered under this program and all calls made to these bands will not be counted For e g if you want calls made to t
13. last entry For areas where bordering towns in adjacent states may be local calling but dialing is 1 10 digit you will have to enter all these area code exchange combinations Go to Program 115 Enable 1 10 digit local calls option Select Add option Enter area code exchanges of all local numbers of bordering states Press EXIT after last entry For areas where all calls within the home Area Code are to be dialed with the Area code Exchange and are treated as Local Long Distance calls Go to Program 115 Enable Home area code option Select Add option Add Home area code Press EXIT after last entry 43 Calle Ae Matic STEP 6 Local Call Charging Go to Program no 201 Enter fixed surcharge For example 0035 Enter First block time and charges For example 03 0055 Enter Second block time and charges For example 05 0045 If you want to charge only a fixed rate for all local calls however long then enter O s for first and second blocks If you want to charge calls only on one block type of charging for example to charge 00 55 for every 3 minutes enter first block as shown above and all 0 s for second block Ifyou want to charge 00 55 for first 3 minutes and then charge 00 45 for every additional 5 minutes of the call enter second block as shown in above example If you do not want to add the surcharge of 00 35 enter all 0 s for surcharge 44 Calle Ae Matic Calle Ae Matic Softw
14. match the host 5 PMS printer set up Serial PMS no parallel printer default Serial PMS all non pms data on parallel printer Serial PMS all data on parallel printer Serial PMS all data pms debug data on parallel printer While defining the Printer set up under the PMS program it is assumed that the user would want only the PMS data to go out on the PMS port Among the available options the first one allows the user to disable the parallel printer port on the Call A Matic The second option sends all the data except the PMS record itself to the parallel printer The third option sends even the PMS record to the parallel printer This is a troubleshooting aid to be used when the host PMS is rejecting the records sent out by the Call A Matic When this option is selected the actual record sent to the host PMS is also sent out to the parallel printer If even with this option it is not possible to find the reason for the records being rejected by the PMS select the fourth option In the fourth option in addition to the printable data a description of each of the handshake characters amp control characters is also sent out to the parallel printer For example it could be as given below ENQ gt Call A Matic sends ENQ to PMS lt NAK PMS sends back NAK ENQ gt Call A Matic sends ENQ to PMS lt NAK PMS sends back NAK ENQ gt Call A Matic sends ENQ to PMS lt ACK PMS sends back ACK STX gt
15. on receipt of Check in string from the PMS The room will be checked in with the default credit limit 125 PMS Formats If the second serial port of the Call A Matic is being used to send the processed call records to the Property Management System installed on the property then it may be necessary to send these records in a format specific to that PMS system This program may be used to reformat the processed call record to suit the PMS software By default the PMS option is disabled The following PMS Formats are available NGS 39 TEL MICROS CAS HOLIDEX HOBIC CHECK INN INN TEL HX ENCORE HX MARLBORO BELL HOBIC CHOICE HILTON SYSTEM 21 USER DEFINED The above formats are predefined and any one of them may be chosen 22 CalleA Matic If one or more of the fields need to be changed in any of the pre defined ones first select the desired format and complete the programming till the last screen Then go back into pgm 125 and select User defined option The screen will scroll up to show all the fields one by one The fields that need to be entered are SEQUENCE NO SSLL 55 starting column DATE 5511 LL field length TIME SSLL DURATION SSLL EXTENSION SSLL CALLED NO SSLL TRUNK SSLL ACC SSLL CHARGES SSLL 5 5501 5511 CHG TYPE 01 02 03 04 DURN TYPE 01 02 03 DATETYPE 01 02 TIME TYPE 01 02 03 CR LF 01 BCC 01 HIC NAME CAS_ If SSLL 00 00 i e the starting column and field len
16. otherwise STEP 4 Press Enter Password Press Press 1102 ENTER Screen shows 1200 8 bits No parity 1 stop MES NO lt gt Use these keys to edit the displayed setting to those of your installation Ifthe settings of the phone system match the Call A Matic then any valid call in excess of 1 minute should now print on the printer If not the Call A Matic BAUD rate does not match that of the phone system and you should try another setting in program 102 42 CalleA Matic STEP 5 Determining Dialing Pattern for Local Long Distance Calls a 7 digits b 1 7 digits 1 area code and 7 digits d 10 digit locals e Home area code calls are local long distance Default in the system is b Forareasinthe United States where 7 digits may be local andin state long distance you must enter all the local exchanges into the system This information is usually found in the front section of the white pages of your local phone book Go to program 115 Enable Local Long distance option Select Add option Add Local exchanges Press EXIT after last entry For areas where bordering towns in adjacent states may be local calling but dialing is 10 digit you will have to enter all these area code exchange combinations Go to Program 115 Enable 10 digit local calls option Select Add option Enter area code exchanges of all local numbers of bordering states Press EXIT after
17. prints out the call or not You will have to continue with this trial and error method till the correct combination is found Once the serial port for the PBX interface is properly configured print the Ruler lines on the printer through Program 103 and then collect a few call records Now find out the starting column numbers and field lengths for each field in the raw call record as received from the PBX Some samples records are given below Date Time Duration Ext Number TRK AC 05 10 1 08 P 00 00 06 139 9 3892067 T092 7099 05 10 1 09 P 00 00 44 263 9 1609386000 T094 7099 05 10 1 09 P 00 01 12 263 9 01191272481370 T098 7099 Read the SMDR configuration section and proceed to program the SMDR details accordingly After this is done the details ofthe calls will start appearing on the LCD to indicate the proper functioning of the unit in its very basic mode By default the system is programmed for MITEL PBX with 1200 baud 8 data 1 stop and no parity The next section describes each of the available programs in detail Calle Ae Matic Parameter Programming To enter into the programming mode press key first and then as prompted by the message on the display press ENTER To abort press EXIT When you press ENTER the message Enter Password is displayed Enter your password here to gain access to the programming mode If an invalid password is entered the system prompts the message illegal password and returns t
18. state Once this is done whenever a call is made to 334 area code the charges and the state code will be taken from the area code 205 When you select the View option all the entries will be shown in a 6 digit format where the first 3 digits correspond to the new area code being added and the last 3 digits correspond to an existing area code of the same state 127 Name of Property This program is used to enter the name of the property into the Call A Matic This name will appear on top of all the reports To enter the name of your property all alphabets and digits have to be entered using the 2 digit decimal value of the ASCII code for that particular character Valid character codes are from 32 to 99 A maximum of 60 characters may be entered here including spaces It is recommended that the property name first be written down and translated into the ASCII character set from the list given below For example ABC MOTEL 656667 32 7779846976 ABC MOTEL As you enter the two digit ASCII code for each letter you will see the letter displayed on the screen Edit the entries by using left arrow key To finish press ENTER The full name will be automatically centered across the full width of the printer line To make any corrections you will have to re enter the name fully 32 Space 44 56 8 68 D 80 P 92 33 45 7 57 9 69 81 93 1 34 46 58 70 F 82 R 94 35 47 32 71 G
19. this basic programming This procedure would be a lot easier and faster if you have connected a serial printer to the serial port of the PBX and obtained the call records for a few hours before trying to connect the CALL A MATIC System If you have been able to get the serial port parameter details from the PBX manufacturer then you may proceed to program the serial ports of the CALL A MATIC system If you have obtained some call records from the PBX it would be helpful in configuring the SMDR format in the system Calle Ae Matic c d e Type in the default password and enter the programming mode of the system If the serial port parameters of the PBX are known if the PBX is listed in the predefined types under program 103 then you may start using the system straight away If one or both of the above are unknown then proceed as follows Read the section Raw Data pass through in the programming section and set the system to pass through the raw data read from the serial port to the parallel printer Program 106 page 13 Now set the serial port parameters for the PBX you will have to try different combinations one by one and make a call from the PBX so that the call record is put out by the PBX on its serial port The most common baud rates are 300 1200 2400 and 9600 and usually 8 bit transmission mode is used So start with these combinations and after every call is made check whether the printer
20. will be required to correct the interference at his own expense You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment 55 Our Other Products advantage www ezadvantage com
21. 0 17 10 40 WU 10 30 NO ANSWER 3 Printed and cleared 9 Print and purge buffered PMS calls This report is applicable only when PMS has been enabled and calls are being buffered when the PMS system stops posting the calls In such cases run this program to print all the buffered calls and clear the memory of these records 33 CalleAe Matic Room Audit Reports ROOM AUDIT key The following reports are available under this key 1 Audit Report 2 Current Call Report 3 CreditViolation Report 4 Wake up call Report Option 1 AUDIT REPORT needs a password to be invoked The other reports may be run without having to entera password Reports 1 3 and 4 are the same as the corresponding reports available when a 5 digit password is used Report 2 is given below CURRENT CHECKED IN ROOM REPORT Mar 04 98 23 22 EXTN CALLS CHARGES CR LIMIT VIOLATION ALLOW 100 1 5 7 88 5 5 OVER 5 2 88 4 102 2 21 16 5 5 OVER 16 16 132 1 5 1 01 5 5 UNDER 5 3 99 202 1 5 1 01 5 5 UNDER 5 3 99 451 1 5 1 94 5 5 UNDER 5 3 06 452 1 5 70 46 5 5 OVER 65 46 453 1 5 69 80 5 5 OVER 64 80 0 465 1 5 7 88 5 5 OVER S 2 88 466 1 5 7 88 5 5 OVER 2 88 467 1 5 7 88 5 5 OVER S 2 88 1004 1 5 7 88 5 5 OVER 5 2 88 2 1450 1 5 0 86 5 5 UNDER 4 14 1454 1 5 2 65 5 5 UNDER 2 35 1455 L 5 2 65 5 5 UNDER 5 2 35 1457 1 5 0 86 5 5 UNDER 5 4 14 1458 1 5 0 86 5 5 UN
22. 3577 and all Local Long Distance calls must be prefixed with 1 e g 1 487 4566 choose Not selected for the 7 digit long distance default value No further programming is required under this option In some areas calls of 7 digits made to other exchanges within the same Area Code may be Local or In state Long distance calls For such areas choose Selected and press YES or ENTER When 7digit long distance is selected the View Add Delete Search menu pops up and the total numbers of entries currently in memory are displayed The entry is done in the same way as program 110 However under this program since all exchanges are of 3 digits only the Add Delete Search options will proceed to the next step as soon as 3 digits are entered All calls made to exchanges listed under this option will be treated as Local Calls and charged as per Band 201 All calls made to exchanges NOT listed under this band would be charged as per Band 202 10 digit Local calls In some areas calls to nearby areas are treated as Local calls but the dialing is 10 digits using the Area code exchange without the 1 in front In such cases you will need to enter all the Area code exchange combinations which are to be treated as Local calling numbers When 10 digit local calling is selected the View Add Delete Search menu pops up and the total numbers of entries currently in memory are displayed The entry is done i
23. 5 HAD 1 CALLS WITH A TOTAL OF 2 65 CHECKED OUT 03 04 23 24 EXT 1457 HAD 1 CALLS WITH TOTAL OF 0 86 CHECKED OUT 03 04 23 24 EXT 1458 HAD 1 CALLS WITH TOTAL OF 0 86 CHECKED OUT 03 04 23 24 EXT 1459HAD 1 CALLS WITH A TOTAL OF 0 86 CHECKED OUT 03 04 23 24 EXT 1473 HAD 1 CALLS WITH TOTAL OF 0 86 CHECKED OUT 03 04 23 24 EXT 2787 HAD 1CALLSWITHATOTALOFS 18 63 CHECKED OUT 03 04 23 24 EXT 3788 HAD 1 CALLSWITH ATOTALOF 10 28 CHECKED OUT 03 04 23 24 EXT 4002 HAD 1 CALLS WITH TOTAL OF 7 88 CHECKED OUT 03 04 23 24 EXT 4503 HAD 1 CALLS WITH A TOTAL OF 9 1 94 CHECKED OUT 03 04 23 24 EXT 4544 HAD 1 CALLS WITH TOTAL OF 5 7 88 CHECKED OUT 03 04 23 24 EXT 4789 HAD 1 CALLS WITH A TOTAL OF 5 2 65 CHECKED OUT 03 04 23 24 EXT 5003 HAD 1 CALLS WITH A TOTAL OF 9 7 88 CHECKED OUT 03 04 23 24 EXT 5751 HAD 1 CALLS WITH A TOTAL OF 5 2 86 CHECKED OUT 03 04 23 24 EXT 5752 HAD 1 CALLS WITH A TOTAL OF 1 29 CHECKED OUT 03 04 23 24 EXT 7754 HAD 1CALLSWITHATOTALOFS 10 28 CHECKED OUT 03 04 23 24 28 CHECKED OUT ROOMS CHARGES 285 95 PROFIT AND LOSS FOR THIS PERIOD CALLS COST BILLED PROFIT LOCAL CALLS 8 17 05 47 95 30 90 LONG DISTANCE CALLS 10 25 94 5 84 20 58 26 OPERATOR CALLS 0 5 000 0 00 5 0 00 INTERNATIONAL CALLS 2 50 63 140 26 5 89 63 OTHER CALLS 9 5 490 5 13 54 5 8 64 TOTALS 29 5 98 52 285 95 187 43 PROFIT 65 54 ADMIN CALL REPORT EXT 1463 HAD 1CALLSWIT
24. 8 TENNESSEE INDIANA KENTUCKY GROUP 9 DELAWARE MARYLAND WASHINGTON DC GROUP 11 LOUISIANA ARKANSAS GROUP 12 MISSOURI IOWA GROUP 13 MINNESOTA SOUTH DAKOTA GROUP 14 KANSAS NEBRASKA COLORADO GROUP 15 TEXAS OKLAHOMA NEW MEXICO GROUP 16 MONTANA WYOMING IDAHO GROUP 17 WASHINGTON OREGON GROUP 18 ARIZONA UTAH NEVADA GROUP 20 ALASKA HAWAII PUERTO RICO GROUP 21 ALBERTA NW TERR YUKON SASKATCHEWAN GROUP 22 MANITOBA ONTARIO GROUP 24 NEWFOUNDLAND NEW BRUNSWICK GROUP 25 MEXICO MEXICO CITY Note These bands have been removed in Software version 3 00 and above CalleA Matic INTERNATIONAL COUNTRY CODE BANDS Zone Country Code Charges 501 Zone 1 VENEZUELA 58 0125 0125 0150 502 Zone 2 U K 44 0125 0125 0150 503 Zone 3 ARUBA 297 0125 0125 0150 ST PIERRE 508 NE ANTILLES 599 504 Zone 4 HONDURAS 504 0125 0125 0150 PANAMA 507 505 Zone 5 BELIZE 501 0125 0125 0150 GUATEMALA 502 EL SALVADOR 503 NICARAGUA 505 COSTA RICA 506 506 Zone 6 HAITI 509 0125 0125 0150 GUADELOUPE 590 FR ANTILLES 596 GUANTANAMO 5399 507 Zone 7 SOUTH AFRICA 27 0125 0125 0150 NIGERIA 234 NAMIBIA 264 508 Zone 8 NETHERLANDS 31 0125 0125 0150 BELGIUM 32 FRANCE 33 SPAIN 34 ITALY 39 SWITZERLAND 41 AUSTRIA 43 DENMARK 45 SWEDEN 46 NORWAY 47 FRG GERMANY 49 FAEROE IS 298 509 Zone 9 IRELAND 353 0125 0125 0150 510 Zone 10 PERU 51 0125 0125 0150 ARGENTINA 54 BRAZIL 55 CHILE 56 COLOMBIA 57 BOLIVIA 591 ECUADOR 593 FR GUYANA
25. A 320 KANSAS 321 DELAWARE 322 ALABAMA 323 TENNESSEE 324 KENTUCKY 325 MISSISSIPPI 326 WISCONSIN 327 LOUISIANA 328 ARKANSAS 329 MISSOURI 330 IOWA 331 MINNESOTA 332 TEXAS 333 OKLAHOMA 334 NEBRASKA 335 SOUTH DAKOTA 336 NORTH DAKOTA 337 MONTANA 338 WYOMING 339 COLORADO 340 NEW MEXICO 341 ARIZONA 342 UTAH AREA CODE LIST Area codes 207 603 802 203 860 959 475 516 212 718 914 518 315 607 716 917 631 347 646 845 585 609 908 201 732 973 856 55 1 848 862 401 410 301 240 443 227 667 215 717 814 412 610 724 267 484 570 878 445 835 703 804 540 757 571 434 276 803 864 843 919 704 910 828 336 252 980 904 813 407 305 941 954 352 561 850 863 321 727 786 754 386 772 404 912 706 770 678 470 478 229 304 614 216 419 513 330 440 937 740 567 234 283 618 217 309 815 312 708 630 847 773 224 331 464 872 313 517 616 906 810 248 734 231 947 679 278 989 586 812 317 219 765 260 574 316 913 785 620 302 205 334 256 251 615 901 423 931 865 731 502 606 859 270 601 228 662 715 608 414 920 262 504 318 337 225 985 501 870 479 417 816 314 573 660 975 636 557 319 515 712 641 563 218 612 507 320 651 952 763 214 512 409 915 806 817 903 713 210 281 972 254 830 940 956 361 469 832 979 936 737 682 405 918 580 402 308 605 701 406 307 303 719 970 720 505 602 520 928 480 623 801 435 385 CalleA Matic 343 IDAHO 208 ID 344 WASHINGTON 206 509 360 253 425 564 WA 345 OR
26. CALL A MATIC MATCH CALL A MATIC Yes 5 100 YES YES YES NO Refuse DISABLE DISABLE XON XOFF MATCH CALL A MATIC MATCH CALL A MATIC MATCH CALL A MATIC ASYNCHRONOUS CalleA Matic f Form 12 Data Assignment Select an available PLID and program the selected Dataset In the Data terminal Equipment profile DTE field enter the DTE number you used in Form 29 Use the same CDN you used in form 11 g Form 34 Directed I O program the PMS Ext Num Print Out Print out Type Guaranteed From Form 12 PMS Autoprint NO 41 Calle Ae Matic Quick Set Up Guide STEP 1 Introduction to Programming To enter the programming mode Press Press 1 213145 ENTER By entering a program number the system will prompt you through the programming of the desired option Notes The lt key is used to edit any options on screen A sign in the top right hand corner means help is available for this program Press and help instructions will appear on screen STEP 2 INITIALIZING THE UNIT Press ENTER Enter Password then ENTER Enter 91919 ENTER STEP 3 DETERMINING THE BAUD RATE OF THE SMDR If the system is set for 1200 BAUD For the MITEL 5 20 Command 601 Register 7 8 Data Bits should read 7080810 1 Stop Bit No Parity For MITEL SX100 200 Check Switch on Scanner ORANGE card to check if 300 1200 Baud then no further action is required and you may continue to Step 5
27. CHARGES BALANCE ADJ CREDIT ADJ CHARGES 401 05 2 10 UNDERS 2 90 03 0 20 Note that the balance charges of 0 10 from the first report were added to the 2 10 of the second report to get an adjusted balance of 0 20 to be carried over from this to the next report The user must keep track of the balance charges from the previous report The Charges and Balance columns in this report reflect the figures from the calls made during the period corresponding to this report only If a manually checked in room has exceeded the Credit Limits at the time of Credit Limit adjustment during the PMS Audit report the Adjusted Credit and the Balance charges are both set to 0 00 For example CR LIMIT CHARGES BALANCE ADJ CREDIT ADJ CHARGES 401 04 8 21 OVERS 4 21 00 0 00 Management Reports Whenever PMS is enabled the following reports are available to the user Under ROOM AUDIT KEY no password 1 Unposted Guest call report 2 Posted Guest call report 3 Checked in guest report Under MANAGEMENT REPORT key under password only 1 Audit report 2 Unposted Guest call report 3 Posted Guest call report 4 Admin Call report 5 Checked in guest report 6 Wake up call report 46 7 Calls memory Calle Ae Matic The Audit report under PMS may be printed out Detail or Summary format does the following a Ifa guestroom was manually checked in the credit limit will be adjusted and the room would remain
28. DER 5 4 14 1459 1 5 0 86 5 5 UNDER 5 4 14 1473 1 5 0 86 5 5 UNDER 4 14 2781 1 18 63 5 5 OVER 5 13 63 1 3788 1 5 10 28 5 5 OVER S 5 28 4002 1 7 88 5 5 OVER 5 2 88 4503 1 5 1 94 5 5 UNDER 5 3 06 4544 1 5 7 88 5 5 OVER 5 2 88 4789 1 2 65 5 UNDER 5 2 35 5003 1 9 7 88 5 5 OVER 5 2 88 5751 1 5 2 86 5 5 UNDER 5 2 14 5752 1 5 1 29 5 5 UNDER 5 3 71 7754 1 5 10 28 5 5 OVER 5 28 28 CHECKED IN ROOMS TOTAL CHARGES 285 95 CR VIOLATIONS 193 65 ROOMS 14 In the above report the ALLOW column appears only if TOLL CONTROL is enabled and the rooms are manually checkedin with some credit limit 34 Error Messages Whenever an error or a wrong operation takes place the system prompts with an error message The list of these error messages and their explanations are given below lt Sorry no further help or help not available press ENTER gt This message appears whenever you press the BLUE key but there is no help message for that program or when you scroll through the available help messages till the end Press ENTER key to return to your original message prompt No such program number gt This message appears under the parameter programming mode whenever you enter a program number which does not exist Press ENTER to return to normal operation lt Illegal Password gt This message appears whenever a non existent password is used to enter the programming mode or the Audit rep
29. EGON 503 541 971 OR 346 NEVADA 702 775 NV 347 CALIFORNIA 619 707 916 415 909 408 209 805 CA 213 714 310 510 562 530 650 760 925 83 1 626 323 559 818 949 951 341 764 752 657 628 424 661 669 858 935 627 369 442 747 348 ALASKA 907 AK 349 HAWAII 808 HI 350 MASSACHUSETTS 413 617 508 978 781 339 351 774 857 MA 351 WASHINGTON D C 202 DC 352 WEST INDIAN IS PR BERMUDA 441 PUERTO RICO 787 CARIBBEAN IS 809 BAHAMAS 242 BARBADOS 246 ANGUILLA 264 ANTIGUA 268 BR VIRGIN IS 284 CAYMAN IS 345 GRENADA 473 MONTSERRAT 664 DOMINICA 767 ST LUCIA 758 ST VINCENT 784 TRINIDAD 868 ST KITTS 869 JAMAICA 876 US VIRGIN IS 340 TURKS amp CAICOS 649 PUERTO RICO 939 353 MANITOBA 204 MB 354 SASKATCHEWAN 306 SK 355 ALBERTA YUKON NW TERRITORY 403 867 780 AB 356 ONTARIO 807 416 519 613 705 905 647 289 ON 357 QUEBEC 418 514 819 450 438 QB 358 NEW BRUNSWICK 506 NB 359 BRITISH COLUMBIA 604 250 778 BC 360 NEW FOUNDLAND 709 NF 361 NOVA SCOTIA 902 NS 362 CNM Islands GUAM 671 670 GU 49 Calle Ae Matic 50 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 PREFIXED STATE GROUPS GROUP 1 NEW HAMPSHIRE MAINE VERMONT GROUP 2 CONNECTICUT NEW YORK NJ RHODE ISLAND GROUP 3 PENNSYLVANIA WEST VIRGINIA VIRGINIA GROUP 4 SOUTH CAROLINA NORTH CAROLINA GROUP 6 MISSISSIPPI GROUP 7 OHIO ILLINOIS WISCONSIN MICHIGAN GROUP
30. HATOTALOF 8 74 EXT 1456 HAD 1CALLSWITH 1 00 EXT 1 CALLS WITH A TOTAL OF 0 60 EXT ATO2HAD 1CALLSWITHATOTALOF 5 2 39 reser A ADMIN CALLS 12 73 31 Calle Ae Matic 3 Credit Violation Report This report prints all the rooms with credit violations CREDIT VIOLATION REPORT Mar 04 98 23 22 EXTN CALLS CR LIMIT CURRENT CHARGES VIOLATION ALLOW 100 1 7 88 2 88 4 102 2 5 21 16 16 16 452 1 5 70 46 s 65 46 453 1 5 69 80 64 80 0 465 1 5 1 88 2 88 466 1 5 7 88 2 88 467 1 5 5 7 88 2 88 1004 1 5 7 88 2 88 2 2787 1 5 18 63 13 63 1 3788 1 5 10 28 5 28 4002 1 5 5 7 88 2 88 4544 1 5 5 5 7 88 5 2 88 5003 1 5 9 5 7 88 2 88 1754 1 5 10 28 5 28 14 CREDIT VIOLATIONS CALLS 15 CURRENT CHG 263 65 VIOLATION 193 65 In the above report the ALLOW column appears only if TOLL CONTROL is enabled and the rooms are manually checked in with some credit limit 4 Clear Monthly Trunk Totals Clears monthly totals 5 Print Monthly Trunk Totals The total charges of all calls made separately for Local calls 201 Local LD calls 202 Long distance calls 301 361 207 Information calls International calls 501 530 208 and User defined band calls are maintained in the memory These totals will be of use in ascertaining the traffic on all the lines and lead to better mana
31. Hya www ezadvantage com USER MANUAL fa deg ER pria ACCOUNUNY system Calle Ao Matic User Manual Document Revision No 05 Firmware version 2 31 3 01 Calle Ae Matic User Manual Fifth Edition December 2002 EZ Advantage Corp 221 Broad Street Milford CT 06460 U S A CalleAe Matic For safe and reliable operation this unit must be grounded properly Failure to do so will void warranty Calle AMatic Calle Ae Matic Table of Contents Connection Diagram Calle Ae Matic 1 Product Overview 3 System Features Y s T JJ 4 Installation Guide JJ JJ JJJJJ JJ 5 Parameter Programming 7 Charge Setting Programs J J J JJ 8 101 Password Options JJ JJ JJ JJ 9 102 Configure Serial Ports J JJ JJ JJ 9 103 Configure SMDR 10 104 Set Date and TiMe 12 105 Print On Fly mm 12 106 Raw Data Pass Thru J JJ JJJJJ JJJJ
32. JJJJ 13 107 Grace Period te 13 108 Print Non Call Record 14 109 Auto Report Scheduling J JJ 14 110 Do Not Print Fly for following extensions 14 111 Do Not Count Calls from these extensions 16 112 DO Not Count Calls to these bands 16 113 Evening Rates T 16 114 Weekend Rates TT P 17 115 Local Local Long Distance Dialing Patterns 17 116 PBX Dial Out Strings 19 117 Default Credit Limit P 19 118 Key Pad Entry Options JJ JJ JJ TTJJ 19 119 Administrative Extensions 20 120 Do Not Print On Fly for following bands q 20 121 Extension Pairing c 20 122 Beeper Control n s 21 123 Report Pagination CJ 21 124 PMS Integration 22 125 PMS Formats 22 126 New Area Code Addition J JJJJJ JJ JJ 25 127 Name Of Property 25 128 Caller ID
33. PBX or because of some malfunction The two available options Print non call record Default Do not print non call record STORE WAKE UP CALLS This option is prompted only if MITEL PBX has been selected under program no 103 The two available options Do not store Wake up calls Default Store Wake up calls The Wake up calls are stored in a separate area of memory which can hold between 200 to 300 such records If this area becomes full the top 100 records are automatically purged to make way for fresh records 109 Auto Report Scheduling The AUTO NIGHT AUDIT timings and options may be set under this program If the auto night audit report is enabled the time at which this program is to be invoked must be defined By default the report is disabled To print automatically first ENABLE the report generation set the time at which the report is to be printed out and then set the report options where you have the option to purge checked out calls and admin calls or print only for this AUTO NIGHT AUDIT report If the purge calls option is selected the room wise Audit report is printed out and then the PROFIT amp LOSS report is printed out The deleted Checked out calls amp Checked out summary records for the Checked out rooms are purged from memory and then the Admin Report is printed out amp Admin calls deleted If the Auto report has already been invoked once it will run next at the same time on the next day Howeve
34. R SAFE amp RELIABLE OPERATION THIS UNIT MUST BE GROUNDED PROPERLY d PBX not connected The unit constantly checks for the PBX connection If it is not connected or ifthe connection becomes loose the unit will sound a warning beep and also print a message on the printer saying PBX NOT CONNECTED The beep and the message will keep occurring once every minute till the problem is rectified 36 Calle Ae Matic Toll Control Programming for MITEL PBXes Program 116 Dial out required IMPORTANT Before this feature is enabled the installer must ensure that the test line is connected to the Call A Matic unit and that it has been enabled from the telephone system MITEL SX 20 Port 01 isthe test line Switch 6 on the CPU must be enabled together with switch 8 MITELSX50 Select an unused port and program it for test line operation in command 100 Register 1 bits E F G Switch 1 and 2 on control card must also be enabled Before connecting the test line to a Call A Matic ensure that line is working by connecting a regular 2500 telephone to the test line and try a few attendant functions e g 22 rm no 0 This should open that room s line Now decide which type of toll restriction is to be used type or type Type A open close line through MSG reg key The programming for MITEL SX 10 20 50 is the same in the Calla Matic Refer to Toll control type A on the following pages Type B Allow 1 2 3 For different l
35. X20 011 100 01 Portno 1 Cos no 100 Room no For SX50 001100 001 Portno 100 Roomno For X50 100 200 Equipment numbers in the range 001 to 160 Therefore for cct number 16 slot 302 you would have an equipment number of 032 Please note that for MITEL SX 20 port no is two digits in length room no is three digits in length COS no is one digit in length For MITEL SX 50 port no is three digits in length room no is three digits in length Type C Allow 1 2 3 for MITEL SX 100 200 Teltronics 319 Installer must first program the generic 319 to have the following attributes for this feature to work 1 Enable option 409 allow ext to change COS 2 Assign access code to feature 58 allow Ext to change COS 3 Setup COS values 11 12 13 for the following call restrictions COS 11 should be restrictions to be assigned to Allow 1 i e free calls 0 amp 1800 COS 12 should restrictions to be assigned to Allow 2 i e Above plus local COS 13 should be restrictions to be assigned to Allow 3 i e All calls 4 Program one extension which is to be connected to Call A Matic to have feature 58 allowed in its COS Before connecting this line to Call A Matic try dialing out the feature 58 from a regular 2500 set to verify that line can indeed change the COS room 5 Connect Line to Call A Matic Select Program 116 to ENABLE dial out default is DISABLED Leave the next screen at default value of 1 Dialing speed Select Phon
36. able options for the current parameter To select different baud rate position the blinking cursor on the baud rate press the NO key repeatedly till the desired baud rate value is displayed on the screen and then press the YES key Repeat this procedure till all the parameters are properly selected as desired Pressing the ENTER key anywhere will take you to the next screen EXIT key will take you back to the main menu of Enter program Number Repeat the above procedure for the other serial port when the unit prompts with the message Configure PMS PC port yes no At this point the NO key will take you back to the main menu The YES key will show the currently programmed values for the second serial port Note The PMS PC port configuration screen will not pop up if the PBX type selected under program 116 is SX200 MITEL LITE or ATLAS The serial port parameters in this case must be defined under program 116 CalleAe Matic The available options for all the individual parameters are Baud Rate Data bits Stop bit Parity 19200 7 data bits 1 stop bits No parity 9600 8 data bits 2 data bits Odd parity 4800 Even parity 2400 1200 600 300 103 Configure SMDR The Serial Module Data Record received from the PBX must be decoded properly by the system and for this itis essential to define the SMDR of the PBX correctly The SMDR definition for the following PBXs are p
37. arch options will proceed to the next step as soon as 5 digits are entered enter a smaller string ex 3 digit string terminate by pressing the ENTER key Some typical disable strings are 767 and 68 etc 129 Valid Extension List for CALL A MATIC LIMTED only This program is available only when the unit is factory set as CALL A MATIC LIMITED The LIMITED unit will process calls only for those extensions which are entered under this program maximum of 32 extensions may be entered calls made from any extension that is not programmed here will be ignored The entry procedure is same as that for program 110 When this program is invoked the View Add Delete Search menu pops up and the total numbers of entries currently in memory are displayed 130 PMS Test Program This program is used as a testing and debugging tool to check the PMS interface in a property Usually while interfacing the Call a Matic to the property s PMS it is necessary to make calls with some charges from valid guest rooms With the help of this program dummy calls may be transmitted to the PMS to check if the system is posting the calls correctly instead of having to actually climb a few floors go to a guest room and make calls that will actually be charged to the property Enter room no RRRR Enter duration in minutes MM Enter phone number Enter a 3 or 4 digit room number enter 2 digit duration in whole mi
38. are Version 3 00 1 Call charging style changed 2 PMS operation and reports re defined 3 Program Nos 401 to 421 removed Call charging style for all bands made as per the first block minutes charges second block minutes charges surcharge style as for Local calls in band 201 Hence now 10 digit local calls and 1 10 digit local calls band 203 may be charged like 201 band calls All default charges will now have the value 01 in the first block and second block minutes fields For example band 304 had 0034 0033 and 0155 earlier for first minute additional minute and surcharge Now it would have 010034 010033 and0155 The new charging style is applicable to all bands 201 216 301 362 501 530 and 601 630 Program 204 will copy the common charges for bands 301 to 351 only The charges for bands 352 to 362 must be changed individually Band 601 is now User Defined Local Area code band and 622 is User Defined Local numbers band Calls to Band 203 601 and 622 will be tagged as Local calls with an L for PMS outputs Calls to AREA CODES programmed in Band 601 will be treated as Local calls The charges and grace periods programmed for that band would apply to these calls Program 125 PMS Definition 1 When any of the PMS type is selected the Callamatic prompts with the message Load default parameters YES ENTER or When the PMS type is defined for the first time press YES or ENTER to load the default parame
39. ation is greater than the grace period set in the unit then the entire duration of the call which includes the dialing time and waiting to connect time is also charged for Some PBXs may already have a grace period setting Consult the PBX manual for more details Note The grace period type of call validation is only an approximation method Hence there will always be some instances where a call that was never put through will be charged for and some calls that were put through would not be charged for If Answer Detection is enabled in Program 103 the grace period method of charging will be applied to only those calls that DO NOT have an answer detection character in the call record LOCAL CALLS enter period in seconds 45 seconds LONG DISTANCE CALLS enter period in seconds 45 INFORMATION CALLS enter period in seconds 10 INTERNATIONAL CALLS enter period in seconds 55 STORE GRACE CALLS YES NO Default no If the calls which are within the grace period and hence not charged are to be stored select YES In these calls appears in the position of the decimal point to indicate that it is a call within the grace period Calle Ae Matic 108 Print Non Call Record A non call record is any invalid record received from the PBX The record could be invalid because it contains invalid characters in the Duration or Extension or Called number fields or because it is some message or title line output by the
40. aximum 5 digits When entering less than the maximum number of digits press ENTER key to end the entry For bands 622 to 626 specific warning numbers the numbers of digits may be a minimum of 1 to a maximum of 14 For example for band 622 if you entered 1203 and 01191794543555 all Long distance calls to area code 203 would be charged as per band 622 and all calls to the specific number 01191794543555 would be charged as per band 622 When a call record is being checked for called number matches in the Specific number User defined bands all digits of an entry in the UDF band must match with as many digits of the called number It does not matter if the called number has more digits than the entry in the UDF band Hence if you just enter 1 in the UDF band 622 all calls which have 1 as their first digit will be taken as matched under band 622 28 Calle Ae Matic The Emergency number 911 is programmed into band number 626 for warning numbers during power up default programming For each of these UDF bands charges may be entered for them and a corresponding grace period may also be entered Default charges for all these bands 0000 0000 0000 The Default grace period for all these bands 20 seconds After the charges are entered the markup will need to be entered The default markup is 0 800 Parameter Dump Under this program a copy of all the parameters charges etc set in the system may be printed out and
41. d here are subject to the Pairing extension check Refer to Program 121 the further details If you try to manually check in an extension that has already been programmed as an Admin extension a warning message cannot check in this extension as it is an Admin extension will be flashed on the screen So also if an extension is already checked in and now if you program that extension as an Admin extension it will be automatically removed from the list of checked in extensions The charges for all calls made from that moment onwards would be charged as per the Admin extension rates However calls made prior to this which were subject to charges applicable to a normal extension will remain as they were If an Admin extension is deleted from the list of Admin extensions it will be automatically checked in with the default credit limit and would be subject to credit violation check from that moment onwards 120 DO NOT PRINT ON FLY for following bands Some bands may be specified as Don t print on fly bands For example if the local calls need not be printed on the fly since these constitute the bulk of the calls made from any property then the band 201 which is for Local calls may be entered under this program These bands may be entered in the same way as for program 112 121 Extension Pairing If one guest room is being provided with 2 phones with separate extension numbers and you want to treat them as one
42. d strips off the excess digits However in the reports and the print on fly records such calls can be easily detected since a is prefixed in front of the called number field of the output record If the called number is right justified in the incoming call record the Call A Matic automatically adjusts the digits properly Hence while defining the SMDR fields the starting column must be defined in such a way that the leading digits of even the longest called number including the Alternate carrier access digits are not missed out 104 Set Date and Time The time and date of the real time clock the system may be set as per the actual time Use the right and left arrow keys to go from one field to the next or previous one Use the NO key to scroll through the month and day of week The date and time has to be entered in by using the digit keys The YES key would also take you to the next field Enter will take you to the next screen The time received from the PBX in the call record is used for checking whether the call was during Evening or Weekend rate period 105 Print On Fly As soon as a call record is received it is validated formatted as per the standard format of the system the type of call is identified the charges calculated and stored in memory If this formatted record is to be immediately printed out every time after the record is received then enable the print on fly option By default this option is e
43. e Non volatile storage in Flash ROM CalleAe Matic System Features The Call A Matic plugs directly into the serial printer port of a PBX Fully programmable through a 25 key keypad with messages being displayed on a 40 X 2 line LCD display User may program the charges separately for each area code a state specific numbers or type of numbers each country Operator or Information calls etc May individually mark up all types of calls Charging of calls made from an extension may be excluded or included for mark up under user control Unit may be programmed to sound an alarm when calls are made to a particular number or from an extension Password protection to insure against unauthorized deletion of calls records Two fully user configurable serial ports Can output the reports onto a serial printer and or a parallel printer or an IBM PC compatible system PMS Call A Matic may be configured to interface with a wide variety of PMS User programmable SMDR format to allow interfacing with any phone system Informative reports guest check out reports Audit reports Room wise reports extension wise reports and management reports at the touch of a key Memory protection circuitry insures against data loss All essential parameters stored in non volatile memory This system may be integrated into a Hotel s billing system to provide phone call details automatically at checkout or shift end etc Credit l
44. e system type to TELTRONICS 319 or DEAN COMMUNICATIONS the difference between the two is that for Teltronics system a guest room s line will be restricted to Allow 1 when it is either checked out or if that room exceeds its credit limit For MITEL Dean system a guest room s line will be restricted to Allow 2 when itis either checked out or if it exceeds its credit limit Type D Connecting the Call A Matic to the 5 200 EL ML through a Data Set 1 Enter programming mode on the Call A Matic Press Followed by the Enter Key Use the default password 12345 and then press the ENTER Key Enter 116 as the program number when prompted to Enter Program number the Call A Matic 2 Program the parameters for SX200 39 Calle Ae Matic a ENABLE Toll control press YES NO key till the display shows ENABLE b Set the dialing speed 1 c Select the phone type MITEL SX200 LITE press the NO key until the screen displays MITEL SX200 LITE d Choose the Baud rate and Communication specifications change any field by pressing NO and to select any field press YES or ENTER Select ACK NAK required e The next screen prompts you to select SX200 TYPE A or TYPE B If the Type A option is chosen when there is a Credit violation for a Guest room the Call A Matic dials out the Check Out String to the PBX this prevents the Guest making any more calls and also clears the Wake up calls set for that room In the Type B option in
45. ed Area Code Band These calls are to area codes not found in bands 301 to 362 and not entered under the New area codes under program 126 Default 0035 0034 0155 208 Undefined 011 INT calls to countries not listed in bands 501 to 530 Default 0350 0275 0155 209 Information calls calls to 1 XXX 555 1212 or XXX 555 1212 numbers Some central offices use the above pattern for out of state information calls Charges may be set accordingly Default 0100 0000 0000 210 1 700 calls Some area codes states central offices have 1 700 type of calls to bypass local carrier and go directly to the long distance carriers Charges may be programmed to the typical charge setting program Default 0000 0000 0000 27 Calle Ae Matic 211 1 800 Calls Default 0000 0000 0000 Includes calls to 1 800 1 888 1 877 numbers and calls to these numbers dialed without a 1 in front of the number 212 1 900 Calls Default 1000 1000 1000 213 976 Calls to Information Services Default 1000 1000 1000 214 710 Calls to government Services Default 0000 0000 0000 215 0 operator assisted calls Default 0000 0000 0000 216 01 International Credit card calls Default 0000 0000 0000 301 362 Individual area codes grouped according to states Default charges 0035 0034 0155 for 301 to 361 0513 0455 0155 for 362 401 420 Prefixed state nearby state group All the states in the US have
46. ed to program the unit Power up the unit The system should give few beeps and display the start up message the display The normal sequence of the display will be MODEM CHECK MODEM O K DIAL TONE or NO DIAL TONE PBX CONNECTED or NOT CONNECTED Installed memory CALL A MATIC version no date of the software version Instead of the MODEM message if the MODEM NOT RESPONDING message appears it means that there could be a system malfunction You must inform your dealer or distributor from whom the unit was purchased After this a screen appears giving the PBX amp printer status and the time day amp date If the unit is working properly the time on the LCD will be displayed constantly If the date and time are not correct it may be set correctly later If the PBX is not connected to the unit a beep will be sounded immediately on completion of the power on check and then again once every minute till the serial cable from the PBX is plugged into the SMDR port b To get the system working there are two absolutely essential requirements to be taken care of the SERIAL PORT CONFIGURATION and the SMDR CONFIGURATION must be done correctly Read the Configure Serial and Configure SMDR section in the Parameter Programming section before trying to get the system started All the other programming features may be tried out after doing
47. eiving data from the PBX itself is not configured properly to match the PBX parameters there will be an error from the serial port and no data will be output onto the printer port Raw data pass through from PBX to PRINTER Disable or Enable When finished with this option you must be sure to disable this option or calls will not be processed However this option is automatically disabled at midnight Default disabled If the raw data received from the PBX is being sent out on the second serial port care must be taken to set the output baud rate higher than the incoming baud rate Or if the output is being directed to the parallel printer disable the serial printer in the Printer setup Failure to do so will result in errors or the unit will reset 107 Grace Period Most of the PBXs cannot detect whether a call was actually completed or not or whether the called number was busy or there was no answer etc since the call through signal is not available from the CO Hence if a call was made to a number from which there was no reply or was engaged but the caller s handset was off the hook for 1 minute the call record would indicate that the call duration was 1 minute even though the call was never put through or answered In such cases a grace period may be set for different types of calls If a call record is received with duration less than the grace period for that type of call it would not be charged However if the call dur
48. ension is entered the unit will automatically accept this input and scroll the last entered extension and the others already displayed on the second line to the right Every time an extension is added the of entries count at the right hand corner goes up by one Hence it is easy to keep track of the total number of entries already made under this program If you try to add an extension that already exists an error message will be prompted Press EXIT key to terminate the Add option Now the View Add Delete Search toolbar will be displayed again Once a few entries are entered the other options may be tried out Select the View option by pressing the YES or ENTER key when the cursor is blinking on the View option Now all the existing entries will be displayed on the second line If there are more entries than are possible to show on one line use the left and right arrow keys to scroll back and ahead in the list of entries Press the EXIT key to return to the main toolbar The Delete option brings up the Delete display on the second line and also the prompt CHECK OUT key Delete ALL message At this point if you press the CHECK OUT key another screen pops asking you to confirm by displaying DELETE ALL ENTRIES Yes Enter or No If you press the NO key the entries will not be deleted If you press the YES or ENTER key all the existing entries will be deleted If you pressed any key other than
49. erk checks out a guest and deletes the calls from the memory However in the Call A Matic a summary of these calls will be retained in memory The supervisor can get a print out of all these checked out guest summary records in the memory under the Audit reports These records would be printed out in the order in which the rooms were checked out This report forms the first part of the AUDIT report shown below 30 Calle Ae Matic AUDIT REPORT FROM Mar 04 98 23 07 TO Mar 04 98 23 27 SUMMARY REPORT CHECKED OUT GUEST CALLS EXT 100 HAD 1 CALLS WITH TOTAL OF 5 7 88 CHECKED OUT 03 04 23 24 EXT 102 HAD 2 CALLS WITH TOTAL OF 5 21 16 CHECKED OUT 03 04 23 24 EXT 132 HAD 1 CALLS WITH TOTAL OF 5 1 01 CHECKED OUT 03 04 23 24 EXT 202 HAD 1 CALLS WITH A TOTAL OF 5 1 01 CHECKED OUT 03 04 23 24 EXT 451 HAD 1 CALLS WITH TOTAL OF 5 1 94 CHECKED OUT 03 04 23 24 EXT 452 HAD 1 CALLS WITH TOTAL OF 9 70 46 CHECKED OUT 03 04 23 24 EXT 453 HAD 1CALLSWITHATOTALOF 69 80 CHECKED OUT 03 04 23 24 EXT 465 HAD 1 CALLS WITH TOTAL OF 5 7 88 CHECKED OUT 03 04 23 24 EXT 466 HAD 1 CALLS WITH TOTAL OF 5 7 88 CHECKED OUT 03 04 23 24 EXT 467 HAD 1 CALLS WITH TOTAL OF 5 7 88 CHECKED OUT 03 04 23 24 1004 HAD 1 CALLS WITH TOTAL OF 7 88 CHECKED OUT 03 04 23 24 EXT 1450 HAD 1 CALLS WITH TOTAL OF 0 86 CHECKED OUT 03 04 23 24 EXT 1454 HAD 1 CALLS WITH A TOTAL OF 2 65 CHECKED OUT 03 04 23 24 EXT 145
50. evels of toll restriction refer to the specific programming for that type of phone system in the following pages For SX 20 installer must program phone system so that Command 911 has allow 1 restrictions Command 921 has allow 2 restrictions Toll allowed becomes allow 3 restrictions Program COS 9 to have no trunk group access in command 619 reg 1 Whenever a room exceeds the credit limit or is checked out its COS will be changed to COS 9 For SX 50 you must program ARS so that RCS 1 has Allow 1 restrictions RCS 2 has Allow 2 restrictions RCS 3 has Allow 3 restrictions When a room exceeds its credit limit the Call A Matic will automatically restrict that rooms line to Allow 1 37 Calle Ae Matic Type A Open close line for MITEL SX 10 20 50 Go into programming mode At program No prompt press 116 Select the ENABLED option by pressing YES or NO key The next screen allows you to set the dialing speed No changes are necessary to this screen Press ENTER key The screen will now show the type of phone system that has been selected By default it will be MITEL BASIC OPEN CLOSE type If any other type is displayed press the left or right arrow key repeatedly till the above is displayed Press the ENTER key Press EXIT key to return to main screen Now whenever someone is checked in out or if an extension exceeds its credit limit the Call a Matic will respectively either open close the line for the required extensi
51. first minute 00 35 and additional minute 00 33 surcharge 01 55 markup 25 mark down 30 would be charged as follows For normal extension 0 35 4x 0 33 100 25 100 100 30 100 1 55 3 01 For Admin extension 0 35 4x 0 33 100 30 100 1 16 A mark down of 0 would mean that there is no discount Calle Ae Matic 114 Weekend Rates The weekend rates are applicable to all calls made between the Start time on Friday evening and End time on Monday Calls made all day on Saturday and Sunday are subject to the Weekend rate discounts The method of entry and the discount calculation is same as for the Evening rates program 115 Local Local Long Distance Dialing Patterns This program number is used to configure the system for the type of local and local long distance calling allowed in your area This program presents you with four different options to take care of your different dialing patterns The 4 options are 7 digit Long distance Not selected Selected 10 digit Local calls Not selected Selected 1 10 digit local calls Not selected Selected Home area code Not selected Selected All the above are Not selected by default Pressing the left or right arrow keys or the NO key toggles the Not Selected and Selected options Press YES or ENTER to take you to the next screen 7 digit Long distance For areas where all local calls are of 7 digits e g 397
52. gement of the CO lines 6 Administrative Report This report will print a report for all the calls made from the administrative extensions The option to PRINT ONLY or PRINT AND CLEAR is prompted before the report is run This report is the same as the last part of the AUDIT report and maybe printed out in Detail or Summary format 7 Total Calls in Memory The total number of the calls in memory number of rooms checked in and the number of deleted call records in memory would be displayed on the LCD and also printed out along with the current date and time 8 Print and purge Wake up calls This option is valid only for MITEL PBXs and if the Store Wake up calls option has been enabled under program 108 32 CalleA Matic When invoked this program will print out all the Wake up calls and clear the memory of all these records Wed Mar 04 98 23 14 04 Stored WAKE UP CALLS print out 132 10 17 10 30 WU 10 30 BUSY 1 138 10 17 10 30 WU 10 30 ANSWERED 104 10 17 10 30 WU 10 30 NO ANSWER 1 212 10 17 10 30 WU 10 30 NO ANSWER 1 144 10 17 10 30 WU 10 30 ANSWERED 140 10 17 10 30 WU 10 30 NO ANSWER 1 245 10 17 10 30 WU 10 30 ANSWERED 237 10 17 10 30 WU 10 30 ANSWERED 143 10 17 10 31 WU 10 30 NO ANSWER 1 132 10 17 10 35 WU 10 30 ANSWERED 104 10 17 10 35 WU 10 30 NO ANSWER 2 143 10 17 10 36 WU 10 30 ANSWERED 235 10 17 10 36 WU 10 30 ANSWERED 142 10 17 10 36 WU 10 30 NO ANSWER 2 104 10 17 10 40 WU 10 30 ANSWERED 200 1
53. gth equal zero it means that particular field is not used in the PMS format Charge type 1 555 55 leading zeros blanked ex 2 25 2 NNN NN leading zeros not blanked 5 002 25 3 1 d p for cents only 5 002 2 4 pennies 5 00225 Duration type 1 hh mm ss 2 mmm 3 hh mm Date type 1 mm dd 2 mm dd yy Time type 1 hh mm ss 2 11 45 PM 3 23 45 CR LF 0 not required 1 required 0 not required 1 required HIC NAME enter max 4 characters for HOTEL ID CODE NAME Note There are quite a few parameters that are unique to a particular PMS format Hence it is not possible to define a completely new type of PMS format The purpose of the User defined option is only to provide a means to juggle around the starting columns and field lengths etc 23 Calle Ae Matic After the PMS formats are defined the following screens appear ACK NAK handshake required default not required If the ACK NAK not required option is selected the next 2 screens will be skipped and the program would go to Printer set up screen If rejected by PMS Buffer calls and post when PMS ready print error message If ACK NAK protocol has not been selected this screen will not appear Enter ENQ STX ETX ACK NAK characters ex 05 02 03 06 15 The above are the normal hex values for the handshake characters In the unlikely event that PMS uses some other values these may be modified to
54. he 1411 directory assistance or calls to certain numbers to be ignored then these phone numbers may be programmed under the USER DEFINED BAND for particular numbers and that band number may be entered under this program If you want to ignore all local calls enter 201 under this program The entry is done in the same way as program 110 However under this program since all band numbers are of 3 digits only the Add Delete Search options will proceed to the next step as soon as 3 digits are entered 113 Evening Rates It is possible to apply a discount to all calls made during the evening hours When you enter this program the display prompts Start time and the time is to be entered in the 24 hour format Once this is completed press ENTER to go to the next prompt where the End time is to be entered The Mark Down by 90 appears next Enter the percentage by which you would like to mark down all calls AII calls made between these timings on weekdays Monday Thursday will be discounted Local calls are not subject to these discounts The calls are first charged as per the first minute and additional minute charges then marked up and then discounted by the percentage entered under this program The surcharge is added after the discount has been calculated For Admin calls there is no markup hence the charges are directly discounted For example a Long Distance call of 5 minutes to CT with
55. hen you invoke this program number the prompt Enabled or Disabled appears on the screen Enable Toll control using the YES NO keys The next screen allows to set the dialing speed of the modem the unit The Dialing speeds may be set in steps of 20 ms from minimum of 70 ms to a maximum of 250 ms Press the BLUE key to pop up the Help menu A value of 0 70 ms and a value 9 corresponds to 250 ms This value sets the duration of the tone bursts while dialing out to the PBX Hence 0 gives the fastest dialing speed while 9 gives the slowest The following types of PBXs are supported for Toll Control Consult your dealer for more information MITEL BASIC OPEN CLOSE type MITEL SX 20 Allow 1 Allow 2 MITEL SX 20 Allow 1 Allow 2 Allow3 MITEL SX50 MS3504 MS50 MITEL SX50 MS51 MS55 TELTRONICS 319 TELTRONICS 319 B DEAN COMMUNICATIONS MITEL 5 200 LITE ATLAS TRANSTEL Also the next screen allows you to set the serial port parameters for sending the Toll Control strings to the PBX Another screen allows you to choose between enabling and disabling ACK NAK protocol 117 Default Credit Limit User may set a default credit limit of for all guests that are checked in automatically Credit Limit has to be entered in 2 digits and only whole dollars e g 1 01 Default 05 A default limit of 99 will mean that unlimited credit limit is applied to all guestrooms from which calls are made without being manually checked in firs
56. imit may be set for each guest for the total phone call charges at check in time and the buzzer will sound when that limit is crossed Alternatively the Call A Matic can instruct the PBX to shut off the room phone on violation of credit limit The Call A Matic can also restrict the use of each guest s phone for Local Long distance or International at check in Toll Control for Plus and Limited models only The Call A Matic Plus may be programmed remotely Calle Ae Matic Installation Guide The CALL A MATIC System is simple and easy to use You may start using the system without much of a problem as soon as it is unpacked The Call A Matic shipping carton must contain the following items The Call A Matic Unit This User Manual Wall Adapter Parallel Printer Cable Select a suitable location for the Call A Matic to be placed on the Front Desk of your hotel A suitable location should have a power socket close by and space for a parallel printer with adequate clearance at the front and rear of the printer for loading and removing the paper in the printer The place selected should also be easily accessible for any service or maintenance work Plug in the wall power adapter into the power socket and insert the other end into the power input jack on the Call A Matic Switch on the power to the unit The CALL A MATIC system has a Password protection feature and therefore you must use the default password before you proce
57. kept for record purposes Supervisory Programs 999 Set factory defaults Loads factory default settings for all charges and program parameters clears all previous calls and checked in rooms from memory 998 Load all default charges Only the default charges are re loaded 996 Clear property the name of the property 992 Delete all entries for 110 112 115 119 120 121 126 128 6xx programs All entries made under above programs all those that use the View Add Delete Search format are deleted 991 Delete all calls and room numbers All the calls are deleted Admin extensions like console stations etc and checked in rooms are erased from memory and call sequence number is reset to 0001 980 Save program parameters in non volatile memory All the program parameters used for calculating charges and print and store routines are kept in the working memory of the unit This working memory may get corrupted during power outages or due to a bad mains plug or socket Hence it is advisable to save a copy of these program parameters in the unit s non volatile memory In case of a memory corruption the saved parameters may be reloaded So also it is important that you run this program every time you make any changes to the program parameters If the left arrow key is used at any time during programming the system will automatically prompt to save the parameters in Non volatile memory before exiting from the p
58. lete Search menu If RANGE programming is selected by pressing the BLUE key the message first room is prompted Enter the first secondary room number to be paired As above press ENTER to terminate if a 3 digit extension is entered The is prompted Type in the first primary extension After this the Last room is prompted Type in the last secondary extension to be paired Ifthe range programming was for first room 2157 1157 last room 2507 This would show up under View option as follows 0215 0115 0216 0116 0250 0150 indicating that the extension 215 is paired to 115 216 is paired to 116 and so on till 250 being paired to 150 However if an entry already exists for a secondary extension falling within the first room last room range that particular pairing will be skipped In the above example if the entry 229 101 had already been made earlier now while range programming the entry 229 129 will be skipped a secondary extension may be paired to only one primary extension But an entry 358 129 will not be skipped since extension 129 primary extension may be paired to more than one extension AII extension entries under all other programs and during Check in or Check out are subject to the Extension pairing check Hence if you Check in room number 216 the unit will convert it to 116 since 216 is paired to 116 If a call is made from 216 it will be treated a
59. n the same way as program 110 However under this program since all area code exchanges are of 6 digits only the Delete and Search options will proceed to the next step as soon as 6 digits are entered While Adding the entries since one area code will have many local calling exchanges the area code is automatically prompted to reduce the total number of digits that are required to be entered For example if the first entry is 203397 as soon as you enter the 6 digit the entry will be accepted if it does not already exist the entry will scroll to the right and the area code will be retained after the Add prompt To enter the next combination within the same area code in this case 203 just enter the 3 digits of the exchange If you need to enter a different area code use the Calle Ae Matic Left arrow key to erase the current area code and enter all the 6 digits of the new combination All calls made to area code exchanges listed under this option will be treated as Local Calls and charged as per Band 203 All calls made to area code exchanges NOT listed under this band but where the Area code matches an entry in the Home Area Code list would be treated as Local Long distance calls and are subject to charges for band 202 If the Area code matches an entry in the Area code list the call will be treated as a Long Distance call 1 10 digit Local calls In some areas where the 10 digit local calling is applicable all s
60. nabled The options available are Print on fly without header default Print on fly with Header Print on fly Disabled The NO key and the left right arrow keys toggle through the available options Press YES or ENTER to go to the next screen Store no charge calls ENABLED Default DISABLED Additional blank lines between print on fly records 0 to 9 If you set 0 as the number of additional lines between print on fly records then each of these records would be printed on consecutive lines Printer set up Options available are PARALLEL PRINTER ONLY default SERIAL PRINTER ONLY SERIAL PFLY ONLY P LLEL ALL DATA SERIAL PFLY NON CALLS P LLEL REPORTS ALL DATA ON SERIAL amp P LLEL PRINTERS The serial printer is connected to the port marked SERIAL PMS PC at the back of the unit If both serial and parallel printers are being used and you want to separate type of information to appear on the two printers choose the third or the fourth option given above The fifth option is usually used for troubleshooting If the PMS option is enabled this printer set up screen will not pop up CalleAe Matic 106 Raw Data Pass Thru This option is more of a trouble shooting aid and normally needs to be used at installation time When this option is enabled all the data received from the serial port connected to the PBX will be rerouted to the serial parallel printer port without any changes However if the serial port rec
61. nutes and then enter any phone number upto a maximum of 11 digits If any calls were processed after the unit was powered on the details from the last call will be automatically prompted on screen If no calls have been processed all 0 s will be displayed on screen This call will be then processed as if it was received from the PBX through the SMDR port 201 to 630 Charge Setting Programs All the charge setting programs except for Local calls follow the pattern of First minute charges Additional minute charges Surcharge and Markup 96 The charges for the total duration are first calculated and then marked up and the surcharge added to this amount If the call was made when discount rates are applicable the discount is deducted after marking up and the surcharge is added after that Greater details may be found under Program 113 Default Markup 0 26 Calle Ae Matic 201 Local Call Charges The Local Calls may be charged on A fixed charge basis or on a Time block basis as desired by the user The system prompts you to enter the Fixed surcharge and then you may enter 2 different blocks each with its own time block of minutes and the charges for that block If you want to charge a fixed surcharge only for all calls enter 000000 for the first time block If you want to use only the first time block e g if you want to charge 35 cents for every 3 minutes or part thereof enter 030035 fo
62. o normal mode of operation Users of 4 digit passwords are not allowed access to parameter programming Once a valid password is entered the message Enter Program No is displayed Once a valid program number has been entered the message prompts for that program are displayed sign in the top right hand corner means help is available for this program Press the BLUE key to view the Help messages If an invalid program number is entered the error message No such program number is displayed on the screen Press any key to erase the message The programs available are Program No Program description 101 Passwords 102 Configure serial ports 103 Configures SMDR 104 Settime date 105 Print on fly 106 Raw data pass through 107 Set grace time 108 Non call record options 109 Auto report scheduling 110 Do not fly print for extensions 111 Donot count callon extension 112 Donot count calls on bands 113 Evening Rates 114 Weekend Rates 115 Local Calling 116 Toll Control 117 Default Credit Limit 118 Keypad options 119 Administrative extensions 120 Donot print on fly bands 121 Extension pairing 122 Beeper control 123 Page control options 125 PMS formats 126 New AREA CODE additions 127 Propertyname 128 Caller Id strings 129 Valid extension list 130 PMStest program to change delete set new passwords to configure the system s serial ports to configure the SMDR
63. of the PBX to set the real time clock to set print on fly options to check the printer serial port to set grace time for call charging to set options for non call records to set auto night report timings to exclude some extensions from p fly to exclude certain extensions to exclude certain bands set discounted evening rate timings set discounted weekend rate timings set Local local LD dialing options dial out required through test line set default credit limit keypad time out typing rate No toll control surcharge extensions exclude some bands for printing on fly pair two extensions in a room Beeper on off reports on top of page etc select PMS type Add new area codes enter name of property digits to strip for caller id disable for Call a Matic Limited only to send dummy PMS records to PMS CalleAe Matic Charge Setting Programs The program numbers from 201 to 630 are all charge setting programs These program numbers are also referred to as band numbers in all reports 201 Local calls 202 Local long distance 203 1 10 digit calls Local Local enter area codes 204 Common charges for interstate calls 1 10 digit LD calls 205 Common charges for all INTL Calls 011 calls 206 Info calls 1411 411 5551212 1555 1212 207 Other 1 10 digits not listed elsewhere 208 Undefined 011 international calls 209 1 XXX info calls 1 XXX 555 1212
64. on through the MSG reg function without any operator intervention TYPE B SX20 50 ALLOW 1 2 3 1 TRUNK GROUP Go to program 116 Select the ENABLED option by pressing YES or NO key The next screen allows you to set the dialing speed No changes are necessary to this screen Press ENTER key The screen will now show the type of phone system that has been selected By default it will be MITEL BASIC OPEN CLOSE type Press the left or right arrow key repeatedly till the desired system is displayed Press the ENTER key MITEL SX20 ALLOW 1 ALLOW 2 1 group MITEL SX20 ALLOW 1 ALLOW 2 ALLOW 3 2 trunks MITEL SX50 MS3504 MS50 MITEL 5 50 551 555 Screen shows MITELSX entries 0000 View Add Delete Search Select Add option by pressing the left or right arrow keys till the blinking cursor is on the Add option and then press the YES key To do RANGE programming press the BLUE key at this point The prompt wouldnowbe Firstportno Last port No Firstroomno Class of service In the above prompts enter a 2 digit port number for SX20 Port numbers are in the range 01 to72 and a 3 digit port number for SX50 Port numbers in the range of 001 to 160 Enter a 3 digit room number The class of service digit is required for SX20 only 38 Calle Ae Matic Ifyou want to add a single entry manually type in the 2 digit equipment no 1digit COS no followed by 3 digit room For S
65. or a particular room is required you may print calls made from that room between a particular starting date and time to an ending date and time invoke this report press the ROOM REPORT key select the desired option from Detail on printer or Show summary on screen or Summary on printer options by pressing the YES NO keys Enter the room number at the Room No prompt Pressing the BLUE key at this point will not pop up the ALL EXTN option the All Extn option is available only under a non PMS operation However under a non PMS option this report is not available Once the room number is entered the next promptis From Date amp Time MMDDhhmm i 22222222 To Date amp Time MMDDhhmm i 22222222 Use the key to erase the desired number of question marks and enter the starting ending date and time and press ENTER This will now give only those calls that were made between these timings both times included To print all calls for that room irrespective of when they were made just hit Enter at both the prompts 47 Calle Ae Matic 48 Band State 301 MAINE 302 NEW HAMPSHIRE 303 VERMONT 304 CONNECTICUT 305 NEW YORK 306 NEW JERSEY 307 RHODE ISLAND 308 MARYLAND 309 PENNSYLVANIA 310 VIRGINIA 311 SOUTH CAROLINA 312 NORTH CAROLINA 313 FLORIDA 314 GEORGIA 315 WEST VIRGINIA 316 OHIO 317 ILLINOIS 318 MICHIGAN 319 INDIAN
66. orts Press ENTER return to normal processing lt Access Denied gt This message appears whenever a 4 digit password is used to gain access to the parameter programming since only 5 or 6 digit password users have access to these programs lt No free memory to store any more room nos Check out some rooms first gt The system has a separately allocated memory area to store all the checked in room numbers Normally a maximum of 256 room numbers may be stored along with their credit limits and total accumulated charges However if this number is exceeded new rooms cannot be stored without deleting some rooms under the Check out report However the calls will get stored for these new room numbers even if you do not delete any rooms to free the memory space But these calls and these room numbers will not appear in the Audit report Checked In room report but will appear in all the other reports and the extension report with the all option The next few messages given below should not appear during normal mode of operation If they do appear this would be suggestive of a malfunction or some memory corruption due to voltage fluctuation etc It is advisable to check all other parameters also if any of these messages appear due to any reason Also make a note of any special conditions that may have triggered this fault occurrence and notify the supplier if this occurs frequently lt Warning memory banks deleted or added
67. port 124 PMS integration This program allows the Call A Matic to receive Check in and Check out strings from the PMS However this is a separate software module and needs to be factory enabled By default this module is disabled When enabled rooms may be checked or checked out on the Call A Matic from the host PMS screen itself This integration program will not be accessible even if factory enabled if in Program 116 MITEL LITE or ATLAS PBX is selected for Toll Control through serial port To use the PMS Integration feature go into programming mode run Program 124 and ENABLE PMS check in out using the YES NO key Select the correct PMS type INNSOFT or MITEL LITE using the YES NO key Auto print Check out reports YES NO If you select YES every time the PMS sends out a Checkout string to the Call A Matic that room is checked out and the Check out report is printed out automatically If you select NO the room will be checked out but the report will not be printed Purge Calls on Check out YES NO If you select YES all the calls of that room will be automatically deleted and purged form the Call A Matic You MUST NOT run an AUDIT report under this condition If you select NO the calls will be deleted but will not be purged form the Call A Matic hence an AUDIT report may be run later if desired Default Toll restriction Level Enter the default Allow character that is to be used when Checking in a room automatically
68. r if you re enter a new time under this program the Auto report would be re invoked once again at the new time even if the new time falls within the same day If the new time were already past the current time the report would be invoked as soon you exit from the programming mode 110 DO NOT PRINT ON FLY for following extensions A list of extensions may be entered under this program and for all calls made from these extensions the calls will not be printed on fly However the calls would appear on the screen and be stored normally When you run this program the following screen pops up 110 DO NOT PFLY EXTNS entries 0000 View Add Delete Search The cursor will be flashing on the V of View option The right arrow key and the NO key take the cursor right whereas the left arrow key moves the cursor left Select the desired option by using one of these keys and press ENTER or YES key If there are no entries the View Delete and Search options will not work The unit will give a short beep to remind you that there are no entries to View or Delete or Search Select the Add option and after the second line of the display is cleared the Add prompt is displayed Now enter the Don t print on fly extensions one by one The extension lengths may be of 2 or 3 or 4 digits Hence if you want to add a 2 or 3 digit extension press Enter key to accept Calle Ae Matic the input If a 4 digit ext
69. r the first time block and enter 000000 for the second block If you want to charge 48 cents for the first 5 minutes and then 32 cents for every additional minute enter 050048 for the first time block and 010032 for the second time block Default 0035 000000 000000 The total charges are marked up and then the Surcharge would be added over and above these time charges 202 Local Long distance calls 1 7 digit calls or calls to exchanges not listed in program 115 Default 0033 0034 0110 203 Local 10 digit 1 10 digit calls All calls made to the area code exchange combinations listed under program 115 Default 0000 0000 0000 204 Common charges for all 1 10 digit calls to all states common charges programmed in this band will be copied onto the charges for all state area code bands 301 to 362 The markup entered under this program would be copied onto all bands 310 to 362 Default charges 0035 0034 0155 for 301 to 361 0513 0455 0155 for 362 205 Common charges for all INT calls common charges programmed in this band will be copied onto the charges for all individual bands 501 to 530 The markup entered under this program would be copied onto all bands 501 to 530 Default 0125 0125 0150 206 Information Calls Some central offices have 411 1411 5551212 15551212 for instate information This band may be programmed to charge accordingly Default 0100 0000 0000 207 Undefin
70. redefined in the unit MITEL JISTEL CARDINAL COMDIAL TOSHIBA FUJITSU AT amp T NORTEL NEC ATLAS TRANSTEL USER DEFINED If MITEL PBX is selected one more option is prompted MITEL Answer detection enabled YES NO In some locations the TELCO provides a positive identification of a phone call having actually been put through If such a facility is available and the MITEL PBX is appropriately programmed it provides this information in the SMDR as an ANSWER DETECTION character In such cases the call duration will always be the actual duration for which the call was made Hence grace period method of charging may be avoided for these calls However even if the Answer Detection is enabled the grace period method is applied for all calls which do not have the Answer detection character ion the SMDR This is done because typically the Answer detection is available only lines which are normally used for Long distance and International calls only Hence Toll free and Local calls etc do not have Answer Detection facility When the USER DEFINED option is selected you have the option of enabling or disabling the RULER LINE in the next screen If the ruler line is enabled the unit prints a ruler line on the printer and the incoming call record is printed below it If the RULER LINE is enabled the unit will not process the call but will print it out directly onto the printer as received from the PBX even while the user is
71. ring each attempt the Callamatic tries 3 times consecutively to post the 45 Calle Ae Matic same call If the call is still rejected by the PMS after 5 attempts an error message is printed out if enabled and will skip this call during the next attempt at posting previously Unposted calls These calls must be posted manually on the PMS 4 In the PMS Audit report the Unposted calls will be marked with an asterisk at the end of the call record 5 If ACK NAK is not required all calls will be treated as posted calls 6 If TOLL CONTROL is also enabled the Callamatic will dial out to open and close the extension during a manual CHECK IN or CHECK OUT ONLY During the PMS AUDIT report the room lines are not affected as there is no DIAL OUT Credit Limit Adjustment The PMS Audit report features Credit Limit Adjustment for the manually Checked in rooms However the Credit Limit is always maintained in whole Dollars only For example if Room 401 was manually checked in with a credit limit of 6 00 to start with and had made calls worth 1 10 when the Audit report was run this will adjust to a balance credit of 5 00 balance charges of 0 10 and will appear as EXTN CR LIMIT CHARGES BALANCE ADJ CREDIT ADJ CHARGES 401 06 5 1 10 UNDERS 4 90 05 0 10 At the time of the next report if some more calls had been made from that room for example if the total call charges now were 5 2 10 it would appear as EXTN CR LIMIT
72. rogramming mode 970 Restore program parameters from non volatile memory To reload saved parameters from non volatile memory into working memory When this program is run the unit reloads all parameters from the Non volatile memory into the working memory area and then will reset and restart 29 CalleAe Matic Management Reports MGMT REPORT key Enter Password 4 digit password 1 Audit Report 2 Current Call Report 3 Credit Violation Report 4 Wake up Call Report With a 4 digit password only the 4 reports shown above are accessible With a 5 digit password all the 9 reports are accessible to the user Enter Report between 1 and 9 for desired report 1 Audit Report Checked Out Guest Report Credit Violation Report Clear Monthly Trunk Totals Print Monthly Trunk totals Administration extension reports Calls in memory Wake up calls report PN DM FWD Print and purge buffered PMS calls Description of Reports 1 Audit Report This report does the following 1 Prints the summary records for all rooms Checked out since last report 2 Prints the ADMIN Call report 3 Prints the PROFIT AND LOSS report for these Checked out calls and Admin Calls After the report is printed out a message prompt to erase them from memory would appear If the option were yes only then these summary records and the Admin calls would be removed from the memory 2 Checked Out Report Normally in a hotel the desk cl
73. run program 991 999 gt This error message will appear only when some hardware changes have been made like adding or removing memory banks lt Warning serial port parameters corrupted Default values set gt lt Warning SMDR config string corrupted default values set gt This message appears normally when the unit is powered on after a long period of disuse if the serial port parameters or the SMDR parameters are corrupted The parameters stored in the EEPROM are downloaded into normal memory and the serial port amp SMDR are programmed accordingly lt Warning memory corrupted Full ram is being cleared gt This message will appear when the system is first powered on after a long period of disuse like when the system is first installed at a site etc Sometimes when there are frequent power failures for brief periods there is a very small chance that the power on off surges on the mains line may corrupt the memory But for such severe fluctuations the normal power failures should not affect the system memory If such a memory corruption takes place all the calls stored earlier will be lost However all the program parameters charges etc will be restored from the non volatile memory 35 CalleAe Matic Important Notes a Printer Messages This system puts out a short message on the first line of the display indicating the status of the printer attached to the unit These messages are ONLN
74. s having been made from 116 If you enter 216 as don t print on fly extension it will convert it to 116 Entries under program numbers 110 111 119 and 630 are subject to pairing check If a secondary extension is entered under any of these programs it will be converted to the primary extension Since it is possible to pair multiple secondary extensions to one primary extension you may pair all admin extensions together and enter the primary extension the admin extension list Now all these extensions will be treated as Admin extensions However by doing it in this manner it will not be possible to separate the calls made from each individual extension all calls from all these extensions will be shown as having been made from the primary extension only So also it is not possible to check in a secondary extension If you try to check in extension 216 in the above example it will accept the entry but the print out will show that 116 was checked in 122 Beeper Control The Beeper in the Call A Matic may be enabled or disabled through this program Default enabled If you disable the beeper it will suppress the audible clicking of the key depressions as well as all alarm beeps etc 123 Report Pagination Under this program the option to print all reports on a fresh page may be enabled or disabled Default disabled 21 Calle Ae Matic If enabled a page feed character is sent to the printer before printing any re
75. single extension it is possible to do so by programming them as paired extensions under this program It is permitted to pair a 3 digit extension with a 4 digit extension and vice versa as well as pairs of 3 digit and 4 digit extensions It is also allowed to pair one primary extension to multiple extensions no limit The entry procedure is same as that for program 110 with some small variations relevant to pairing programming When this program is invoked the View Add Delete Search menu pops up and the total numbers of entries currently in memory are displayed Under this program all extensions are treated as 4 digit extensions hence a 3 digit extension like 215 will be stored internally as 0215 However you need not enter the leading zero When you select Add option the Press BLUE key for range programming message is flashed If the first key pressed at this stage is the BLUE key the unit will take you to the range programming of extension pairs Otherwise a single extension pair may be added 20 Calle Ae Matic While adding the single pair first enter the secondary extension ex 215 lf you enter 4 digits the unit will automatically prompt you with the next step If you entered 3 digit extension press the ENTER key Now the sign comes up and the primary extension ex 115 is to be entered If this extension is of 3 digits press ENTER to terminate the entry The unit will return to the View add De
76. still in the programming mode Calle Ae Matic Hence if the SMDR pattern is not known or does not fit the pre defined PBX types enable the ruler line and make a few calls From the print out determine the starting columns and field lengths of the different fields in the call record and enter them in the user defined SMDR pattern If USER DEFINED option is selected the details must be entered starting column and field lengths Once the User Defined type has been defined the entered values will be prompted the next time If any of the above fields are to be ignored enter 0000 for that field The fields that need to be defined are DATE TIME DURATION EXTENSION CALLED NO TRUNK ID AC CODE DURATION TYPE hh mm hh mm ss mmm m mmmss SSSSS Hmmts Start End time For each of the above fields the column numbers and field lengths of all the fields of the call record to be entered The System prompts the field name and expects 4 digit number giving the starting column number of the field in the call record a 2 digit number followed by the field length a 2 digit number e g 2805 etc The call records stored in the memory after processing the incoming records have a predefined format The length for each of the fields in the processed record has a maximum limit and hence even if you define a larger field length in the SMDR format it would be truncated However if you define a smaller field length only that many digi
77. t Such rooms are not subject to Credit Violation checks 118 Key Pad Entry Options This setting will determine how quickly the Call A Matic screen will time out to its main screen when no key is pressed during programming or when it is waiting for an input during report printing Intervals are in blocks of 15 seconds Since any number between 0 and 9 may be entered the shortest time out period is 15 seconds amp the maximum is 135 seconds Default 9 135 seconds Calle Ae Matic The next screen allows you to set the typing speed for accepting entries from the keypad by setting the keystroke de bounce value If you set too low a value you may not be able to enter the digits properly as the unit may take multiple entries for a single key depression Too large a value may make the entry process very slow and painful The Default value of 2 should be acceptable for almost all units 119 Administrative Extensions Administrative extensions are exempt from toll control and the surcharge is not added to calls made from these extensions These extensions are not checked in and during a Checkout report these extensions are not included These extensions may be checked out i e calls from these extensions will be removed from memory during a Night Audit report or under the Admin Extension Report under Audit reports The extensions may be entered in the same manner as for program number 110 All the extensions entere
78. tage Corp will either repair the unit or replace it with a reconditioned unit free of cost provided the defective unitis sent to us for repairs The warranty does not cover replacement of parts damaged due to misuse accident improper operating voltages or any fault not attributable to manufacturing defect The warranty shall also become void if an attempt is made to alter or repair the unit during the warranty period EXCEPT AS PROVIDED IN THIS SUMMARY OR THE APPLICABLE WARRANTY STATEMENT EZ ADVANTAGE CORP MAKES NO WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL EZ ADVANTAGE CORP BE LIABLE FOR LOSS DIRECT INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ORIN CONNECTION WITHTHE USE OF THIS PRODUCT FCCInformation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment a residential area is likely to cause harmful interference in which case the user
79. ters for that PMS type 2 Next the Callamatic prompts with the message Edit PMS parameters YES ENTER or NO Press YES or ENTER to change the desired parameters If you press NO the system will skip to the next part of the program If you change the default parameters take care not to LOAD DEFAULT parameters when you go back into program 125 press NO at the prompt and complete the rest of the program options 3 If a PMS option is enabled it will automatically set the Store NO charge calls option to NO under program 105 4 If the parallel printer option is selected under the printer set up in program 125 then program 105 will be bypassed If you enter 105 at the Enter program no prompt you will be asked to set the options under program 125 If the Parallel printer is selected under program 125 the print on fly options may be set under Program 105 PMS operation wherever PMS is enabled 1 Toll control and credit violation check will done only for manually checked in rooms If calls are made from rooms that are not manually checked in these rooms will be automatically set up with unlimited credit limit 2 If the PMS rejects a call it will be tagged as Unposted You may select the PRINT ERROR MESSAGE or DO NOT PRINT ERROR MESSAGE option as desired under program 125 3 The Callamatic attempts to post the first unposted call a maximum of 5 times once every time a new call comes in Du
80. the CHECK OUT key the DELETE ALL message will be cleared and if you pressed a digit it would appear on the second line Any other key would result in a warning beep If the specific extension does not exist in the current list the warning beep would sound and the unit will return to the Delete screen Press EXIT to return to the main toolbar The Search option would bring up the Search for message and when you enter an extension it would be looked up for a match in the current entries If a match is found the message Exists is prompted Otherwise the message Does not exist is displayed Press any key to clear the result message and another search may be made Press EXIT key to return to the main toolbar All the extensions entered here are subject to the Pairing extension check Refer to Program 121 for the further details The following programs use the above format to View Add Delete Search the entries Program Description Bytes entry 110 Don t print on fly extension 4 111 Don t count extensions 4 112 Don t count calls to bands 3 115 Local exchanges 3 115 10 digit local area code exch 4 115 1 10 local area code exch 4 115 Home area codes 3 116 PBX port extension map 4 119 Administrative extensions 4 120 Don t print on fly bands 3 121 Extension pairs 6 126 New area code additions 4 128 Caller ID disable strings 4 601 608 629 User defined area codes 3 609 616 627 User
81. the above case the Check In string is dialed out this brings the room phone to the default restriction level and retains the Wake up calls set for that room 3 Programming the SX200 LITE a Select the COS number b Form 04 System options Program the Following System options Timers Status 35 Property Management System ENABLE 27 Room Status Audit DISABLE 33 Room Status DISABLE 40 c Enable the following COS options 901 DTRX Herald 904 DTRX Complete Message Text 906 Data SMDR does not apply Form 29 DTE Profile Selecta profile number You will use this profile number in Form12 Data Assignment Select the SELoption Subform Enable the DTRX Echoplex Editing and edit Character 127 e Form 11 Data Circuit Descriptor Select a Circuit Descriptor CDN You will use this CDN in form 12in the Next step Option Name Session inactivity timer Guard timer Minimum Baud Rate Default Baud Rate Maximum Baud Rate Always use Default Baud rate DTR off Disconnect timer DTR to CTS Delay timer DTR Forced High RTS Forced High DSR is held high when device idle Originate a DTRX call with Low high transition of DTR Action taken if the Idle has low Auto answer ASYNC Keyboard origination allowed ASYNC ADL auto Baud ASYNC Flow control ASYNC Parity ASYNC Character length ASYNC Number of Stop Bits DS2100 operating mode Value 0 2 MATCH CALL A MATIC MATCH
82. tives There is 1 default password of 5 digits which is programmed into the unit when shipped from factory A maximum of 2 passwords of 5 digits and 3 passwords of 4 digits may be programmed in the unit If you try to enter more passwords than the maximum permitted an error message will be displayed The 5 digit passwords allow access to all programs Access to programming mode is denied for 4 digit password users Underthis program the user has the following options 1 Change existing password 2 Definenew password 3 Delete existing password 4 View existing password onlywith 6 digit master password The 5 digit and 4 digit passwords may be changed by the user under this program The system promptsthe message Current Password enterthe password that needs to be changed New Password enter the new password You may delete only one password at atime The unit will not allow you to delete the last remaining 5 digit password 102 Configure Serial Ports The two serial ports of the system may be configured under this program When you go into this program the unit prompts with the message Configure PBX SMDR port yes no If you press the YES key the unit will show the current settings for the SMDR serial port The default values shown would be 1200 8 bits No parity 1 stop Use the left and right arrow keys to move to the next or previous parameter on the line Pressing the NO key will take you through the avail
83. ts would be taken For example the Extn field has a 4 digit maximum limit and hence even if you define a 5 digit extension field only four digits would be taken starting from the column number specified by you However if you define a smaller field length only that many digits would be taken The DURATION EXTENSION and CALLED NUMBER fields in the incoming SMDR are validated for correctness in all incoming call records If any of these fields contain invalid characters the record would be treated as a NON CALL record The DATE and TIME fields are also validated However if either one or both of them are invalid the current date and time from the real time clock in the unit is automatically inserted into the call record No validation is done for the TRUNK and AC CODE fields Once the USER DEFINED SMDR is defined fully you have the option of disabling the RULER LINE printing If this is not disabled the unit will continue to be raw data pass through mode where it will print the ruler line and then the call record as received from the PBX While processing the calls the Call A Matic automatically takes care of the following ALTERNATE CARRIER CALLS 10 or 101xxxx RIGHT JUSTIFIED CALLED NUMBERS DASHES SEPARATING THE AREACODE AND EXCHANGES Calle Ae Matic If the called number has been dialed with an alternate carrier access code prefixed to the actual called number the Call A Matic automatically identifies an
84. uch numbers may be dialed even with the 1 in front like normal 1 10 digit long distance number In such cases select this option and proceed to enter all the area code exchange combinations as in the case above As in the case above all calls made to area code exchanges listed under this option will be treated as Local Calls and charged as per Band 203 However all calls made to area code exchanges NOT listed under this band would be treated as normal Long distance calls and are subject to charges for that area code Home Area code For areas where in state Long Distance Calls are made by dialing Area Codes and exchanges i e 10 digits the Home Area Code should be entered here Any calls made with this area code will now be charged according to band 202 When you select this option the View Add Delete Search menu pops up and the total numbers of entries currently in memory are displayed The entry is done in the same way as program 110 However under this program since all Area codes are of 3 digits only the Add Delete Search options will proceed to the next step as soon as 3 digits are entered The calls are charged as per the table given below er Ed amin Band 7109 2109 X Local 201 7109 2109 Yes X X X Exch match Local 201 7109 2109 Yes X X X No exch match LLD 202 7109 1 X X X X X LLD 202 10

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