Hotel Operations Guide - Advanced Communications Riverina
Contents
1. TALcaTet ARC ITECTS OF AN INTERNET WORLD How to use this guide You have an Alcatel Advanced Reflexes digital telephone reception terminal The large display the navigator and the alphabetic keypad will help you use your telephone easily and make optimum use of the many functions offered Actions Lift receiver Hang up Description of an action or context Navigator Move the navigation key up down to the left or to the right Display and display keys Partial view of display Display key Programmable keys and icons Line key Icon corresponding to key SIU Key programmed by technician to access service Keypad Numeric keypad X Alphabetic keypad Specific key on numeric ABC keypad Audio keys Loudspeaker Hands free lt Adjustment reduce Adjustment increase Other fixed keys Fixed key MENU key Other symbols used Alternative to action sequence Important informations 9 These symbols be supplemented by small icons or text All default or customized function codes are given in the table of codes in the appended sheet Getting to know your telephone p 6 Client p 8 Registering a client when he 8 Client consultation 10 2 Printing a c2. compatibility C 1999 5 R amp TTE Some of your telephone s functions require a software key or are only accessible once programmed by your installation technician Copyright ALCATEL 2001 All rights reserved Alcatel Business Systems in keeping with its policy of constant product improvement for the customer reserves the right to modify product specifications without prior notice ALCATEL 32 avenue Kl ber F 92707 Colombes Cedex R C Paris 602 033 185 21016 BSAA Ed 01 35
3. feature is used to modify the time of the client s wake up alarm Ww Hotel key directory no of programmed corresponding to room key room Wake up to cancel the wake up alarm time alarm Consultation of the alarm status Several choices are possible E Left segment of the room key The flashing status of a room key informs you that there is a problem with the wake up alarm segment flashing Room consultation screen The room consultation screen shows if there is a wake up alarm time programmed and if there is a problem with the wake up alarm Example 07 30 wake up alarm time programmed wake up alarm active if the P colon flashes 07 30 wake up alarm time programmed wake up alarm deactivated if no characters flash wake up alarm time programmed and a problem with the wake up alarm if all of the segments flash 07 30 wake up alarm time programmed and a problem with the wake up alarm if all of the characters flash Client consultation Wake up alarm status Press WAKE UP the status of the wake up alarm will be one of the following active the wake up alarm is activated inactive the wake up alarm is deactivated busy problem the terminal was busy during the three attempts unanswered problem the terminal was not answered during the three attempts inaccessible problem the terminal was inaccessible during the three attempts This feature is used to modi
4. to pay the total remaining to be paid by the client debit or to be reimbursed by the hotel credit total deposit made minus the cost of communications is deleted Kept for hour unheard messages are kept for hour Check in resets the voice mail box Free not cleaned the room assumes the free and not cleaned status Room no the name of the client is replaced by the room number the directory is updated Note the wake up alarm DND and Barring features return to their default configuration at the time of the next check in Client check out 21 Customising your application The customisation functions are used to define the default values of the different application screens This feature is used to define or not a wake up alarm time by default C Hotel default wake up time programmed key to delete default time This feature is used to assign or not a DDI no by default 0 Hotel consecutive presses programmed key This feature is used to select a language by default 6 gt Hotel consecutive presses programmed key 3 o gt S Mm E 5 V This feature is used to activate or deactivate the prepayment request menu metering credit and to enter an amount corresponding to a prepayment by default C 4 DM Hotel amount programmed key to dele
5. edit the number of communications made the total cost of communications the rate of VAT and the total amount of Vat corresponding to the cost of communications the amount remaining to be paid by the client debit or to be reimbursed by the hotel credit total deposit made minus the cost of communications This enables the client before an early morning departure for example to settle his telephone bill the day before no more external calls possible whilst still keeping all the features programmed on his terminal wake up alarm messages DDI no DND etc o W Hotel key corresponding to directory no of room programmed key room Client check out This enables reception to free the room C Co o BM Hotel key corresponding to directory no of room programmed key room The room parameters are rebooted The telephone bill is printed automatically The result of a pre check out check out on room parameters are PRE CHECK OUT CHECK OUT Wake up Cancelled Message Kept for hour DND Cancelled Call back Cancelled DDI allocation Number assigned to operator Barring No external call No external call Room status i Free Not cleaned Password i Cancelled Name Room number Remainder to pay Deleted Deleted 20 Table analysis this symbol indicates that the status remains unchanged No external call new barring on the room s terminal Remainder
6. fy the status of the client s DND do not disturb feature active or inactive o W Hotel key corresponding to directory no of room programmed key room consecutive presses In the consultation screen DND feature activated dnd feature deactivated This feature is used to modify the amount of a client s metering credit o 84 Hotel key corresponding to directory no of room programmed room key _ new amount of money deposited The system recalculates the global total of the client s deposit and the balance C o Hotel key corresponding to directory no of room programmed room key Refer to the chapter about this feature client check out Client consultation This feature is used to modify the client s name C o N Hotel key corresponding to directory no of room programmed room key o client name 8 characters max This feature is used to modify the language of the client C3 o BM Hotel key corresponding to directory no of room programmed room key consecutive presses Call back request This feature is used to leave the client a call back request terminal message LED activated o Hotel key corresponding to directory no of room programmed room key consecutive presses Reading the type of message left This feature is used to find out what type of
7. lient information ticket p 10 22 Wake p alarmtimie dip pe ay 11 219 IDO NOt 5 5 p 12 2 Metering Credit i6 d ro sets ance taeda ewes p 13 2 5 uio exo ore Ue acts p 13 2 5 cGlient names eese en p 14 227 wd ob b cba p 14 28 Message servicers medie duco peptide E p 15 2 9 Publie number DD een ER EPOR p 16 2 10 BANS 16 ia hes bred p 17 Client check out p 18 3 1 Prin hnga telephone Dill 5555 EORR p 18 32 iBre check o t coire aka ddr p 12 20 Customising your application spes P22 Wake Up eie hor TE ee conde p 22 42 DD a cene sepan p 22 53 ss pid SGT DORT RED p 23 44 Metering m cin mea odo breed p 23 5 bb DA Me per oo d Wb p 24 6 ted p 24 7 DO MOBGISCORD quaa rosea an ed p 25 48 Taxation parameter uere br rte p 26 49 p 27 ANO NA Pate eni aae ERE IH Semana iene AE p 27 TV Client record ios rodeo met e een p 28 Room status Sieb nob S AES Reps ids p 30 5 1 Room status indicati
8. ly used during check in appear maximum of six from eight Note the consultation screens not selected remain available until the end of check in CO gt Hotel programmed key to move to field to be modified Your different default customisations appear in the table below FUNCTION YOUR CUSTOMISATION Name Passwd Wake up DDI no Language Credit Barring Currency DND Exit VAT Taxation Cost Cost 2 Cost 3 Additional cost Threshold Threshold 2 Beep Check in lication ising your app Custom 29 Room status The room status feature makes it possible For housekeeping to inform reception about the status of rooms For reception to change the status of a room to display room status on the reception s terminal To produce a Room Status ticket or voucher Housekeeping informs reception about room status cleaned not cleaned with or without problem room cleaned room not cleaned S A if necessary problem no maximum 3 digits 000 to cancel previous problem The receptionist can consult room status AR o Hotel key corresponding to programmed key room o W gt directory no of room gt e consecutive presses cleaned not cleaned o to delete the problem to enter a problem no indicated R
9. message voice or text message has been left for the client 2 OoN um Hotel key directory no of programmed corresponding to room key room The screen displays one of the following labels em E call back request 0 1 voice mail waiting ES ornot text mail waiting EJ 0 1 Client consultation This feature is used to assign another DDI no to the client C Co o W Hotel key corresponding to directory no of room programmed key room consecutive presses This feature is used to modify call barring international national local or prohibited calls on the client s terminal CO Co o BM Hotel key corresponding to directory no of room programmed key room consecutive presses This feature is used to modify the password assigned to a client o W Hotel key corresponding to directory no of room programmed key room consecutive presses gt The client can use his password to lock his terminal prohibit external calls establish communications with protected account codes using substitution or not access his voice mail box remotely Client consultation Client check out BM Hotel key corresponding to directory no of room programmed key room The bill indicates the client s name the room no the global total of the client s deposit metering cr
10. om taken After selecting the room see below the first line of each screen shows the data for the client occupying this room the client s name the client s language the client s wake up alarm time if programmed and the indication of a possible problem with the wake up alarm the status of the DND do not disturb feature the status of his prepayment the signs for credit and for debit and the currency used the segment 1 1 lit or unlit representing the status of the client s message service text mail voice mail and call back request from reception the directory number of the room MEZD cient information ticket C O0 SM a Hotel key directory no of programmed corresponding to room key room The information ticket indicates the client s name the room no the language the password the DDI no the terminal barring the global total of the client s deposit metering credit the total remaining to be paid by the client debit or to be reimbursed by the hotel credit total deposit made minus the cost of communications the rate of VAT and the total amount of VAT corresponding to the cost of communications the number of communications made the status of the DND feature active or inactive the status of the client s message service messages present or not text voice and call back requests from reception 10 This
11. on esee rain rh htt p 30 b Room status 31 5 3 Producing room status ticket iere p 32 5 4 Room status p 33 Guarantee and clauses p 35 Getting to know your telephone Navigator Lets you browse through several pages of the display and select a line the bottom line is implicitly active Top line W Guide key This key lets you ees 650 Next page e obtain information about the telephone Bottom line program the keys 4 Light indicating messages received Mute key so that your correspondent canno longer hear you Hang up key To terminate a call or programming pas Audio keys Loudspeaker to share a conversation to reduce to increase loudspeaker loudspeaker Alphabetic keypad or receiver orinecelyen Protected by a flap used for call by volume volume name message service and pro Hands free gramming You have a self adhesive to make or answer a call without Memo label to stick inside the lifting the receiver flap W Programmable keys and icons To make a call activate a service or manage your calls Icons are associated with each of these keys Line icons Room terminal icons 7 2 Function icons Room free Tst segment segmen
12. oom status 31 A ticket or voucher can be printed automatically when the room status changes if the feature is programmed The ROOM STATUS DEVELOPMENT field is specific and includes the following data the first digit gives the room status 0 room cleaned room not cleaned the other digits maximum 3 represent the number of the problem if there is one This feature is used to specify whether all rooms or only those taken can be switched manually or automatically at a programmed time to not cleaned status E Rooms m Hotel programmed key consecutive presses This feature is used to specify which are the rooms concerned by the switch to the to clean status all rooms or only rooms taken Room status 33 Manual or automatic switch This feature is used to specify if the rooms concerned on the rooms menu switch automatically or manually into not cleaned status CO 5 Hotel manual switch programmed key o mm BX automatic switch In the table below you can see the codes you have assigned to different problems indicated in room status ROOM STATUS YOUR CODE ROOM STATUS prefix 77 Room cleaned 0 Room not cleaned Problem of Problem of Problem of Problem of Problem of Problem of Problem of Problem of Cancelling the problem 000 34 Guarantee and clauses Independently of the legal warranty that cover
13. s this appliance it is guaranteed for year parts and labour counting from the date indicated on your invoice Nevertheless if the legal warranty in effect in your country exceeds year then the legal warranty is the sole warranty applicable The invoice will be demanded if making a claim under the warranty The warranty does not however apply in the following cases in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Declaration of compliance We Alcatel Business Systems hereby declare that we assume the Alcatel Advanced Reflexes product reception terminal to be compliant with the essential requirements of Directive 1999 5 CE of the European Parliament and Council Any unauthorised modification to the product shall render this declaration of compliance null and void A copy of the original of this declaration of compliance can be obtained by post from Alcatel Business Systems Technical Services Customer Care route du Dr Albert Schweitzer 67408 Illkirch Cedex France The CE marking indicates that this product complies with the following EC directives 73 23 CEE low voltage 89 336 CEE electromagnetic
14. t Brd segment Incoming call flashing 8 2 Call in progress og om Terminal Call on hold busy Room not cleaned Call on common hold Terminal free Room cleaned _ Function active Not lit Function requiring action 3 Wake up Terminal Room alarm ringing problem _ Terminal or line busy Flashing problem Preprogrammed function keys 5 Divert your calls to another terminal internal or outside call Access the various mail services 8 Access your personal directory gt Transfer call to another terminal Make an ISDN call Some other keys have been programmed by your technician for your own conven ience i Key must be programmed by your technician to access a service 2 2 W Installing the programmable key label A printed label is supplied with the terminal This should be installed beneath the programmable keys Insert a flat blade into the slot slot per key block Raise the cover Slide the printed label into position Replace the cover Client check in When a client arrives select a free and cleaned room Oe directory no of room Hotel key corresponding to a programmed key free room According to the sequence of screens you must 1 Enter the empty fields client name for example 2 Modify
15. te menu 23 This feature is used to define a room s terminal barring by default international national local or prohibited calls C Hotel consecutive presses programmed key This feature is used to enter the currency of the country C Hotel programmed key This is used to activate or deactivate the DND feature by default Hotel consecutive presses programmed key tion lica ising your app Custom 25 0 CO Hotel programmed key cost cost 2 cost 3 enter the 3 basic tax values OvLoad enter the additional cost assigned to the communications made by reception and transferred to room terminals and public phones threshold threshold 2 enter the 2 thresholds for the 2nd and 3rd basic tax value Beep metering credit threshold which causes a beep for each credit received The reception terminal automatically exits the Hotel application and switches to standby if no operation is carried IZ out for a programmed length of time lt gt 3 Hotel programmed key gt 5 a time in minutes a 5 This feature is used to enter the country s VAT rate OQ m Hotel programmed key OY VAT rate 27 This feature is used to programme the order in which the six consultation screens most frequent
16. the fields which do not correspond to the default values language for example 3 Validate all the check in screens as you go along The validation OK key of the last screen quits the CHECK IN the room is then considered occupied a Client Information Ticket is printed automatically The following screens correspond to the check in a maximum of six from eight Deposit A prepayment metering credit is proposed by default You can modify the amount or select NoPrep no prepayment Guest s name Enter the client s name 8 characters max Wake up time A wake up alarm time is proposed by default You can modify the time or select Clear no wake up alarm DND Activate DND or deactivate dnd the do not disturb feature Language Select the client s language from the possibilities offered Note the language is automatically assigned to the client voice mail box and terminal if it has a display DDI number The client is automatically assigned a DDI no Select Choice to assign another and then pass it on to the client Outside calls Barring The client s line is barred by default for international calls Select Choice to modify the terminal s barring Room password The client is automatically assigned a password Select Choice to assign another and then pass it on to the client Client consultation You can consult and modify client data ro
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