WEB AUDITORIUM USER MANUAL MARRATECH 5.1 European
Contents
1. corporate firewall may be blocking the meeting Check out the short Firewall Guide at the end of the manual You may see a Marratech warning dialog when this occurs I get a warning for too low bandwidth on my USB bus Try to avoid using a USB web camera along with a USB headset In some cases the USB bus carrying both your voice and your video will be overloaded causing warnings quality loss or other hard to troubleshoot problems Newer USB 2 0 computers are more robust to such issues Other problems Other stability or performance problems are often solved by upgrading to the latest version of Marratech and your operating system as well as shutting down unused applications Be sure your computer meets or exceeds our minimum requirements found on www marratech com2. download Be sure you are using the latest version You can now verify this by using Help menu Update option in Marratech 2 Run the Marratech installer program and follow the simple installation instructions Gf your Marratech Manager has MeetNow enabled this process can be skipped by simply clicking on your meeting room from Internet Explorer Firefox or Opera The latest Marratech client will download install and join your meeting room from that single click Step 3 Running Marratech the first time From the Start menu select Programs and the Marratech program group From there choose the Marratech program icon The first time you use Marratech the Startup Wizard will appear Fill in your identity and contact information GG 1f you have already joined a meeting via the MeetNow functionality see previous hint then you will simply need to click on the meeting room of your choice from Safari or Firefox to launch the latest Marratech a Network Choose the internet connection speed that best matches your own This will control the uplink speed avoiding any overload of your network by Marratech b Video If you have a web camera connected this step will help you test it Click Preview to see a test picture of you camera Click Source to access the lighting l and color settings for your camera c Bookmarked servers To join an web meeting with Marratech you need to access a Marratech Manager server In this step
3. Paes y e European Ph D European Ph D on tea Seed Rego ached Gt amet social Representations and Communication WEB AUDITORIUM USER MANUAL MARRATECH 5 1 European Ph D Research Center and Multimedia LAB Rome Italy a wil European Ph D European Ph D on social Representations and Communication Introduction The Marratech client is a freely available software that is easily installed on your computer Marratech gives you access to a secure group work environment with crystal clear voice over IP an interactive whiteboard the ability to share information and documents talk and chat in groups or in private and if desired the opportunity to see each other by using web cameras Once installed on your computer Marratech lets you enter a meeting by simply clicking a link on a web page Marratech combines the following Participants Video The Participants area gives you If desired video can be used an overview of who is currently within your environment enabling present you to meet others with high quality video ae orre T a L T LELIT TTL EE e 2 e i b See fee fee eee beet Whiteboard Voice over IP J Py Chat The Whiteboard area is where all users To talk to your group simply press send a small message can interact by sharing applications MS the microphone button Low delay or a web link to everyone Office documents images and drawings crystal clear Voive
4. at other times Avoid breathing in the microphone by placing it a little away from the corner of your mouth not directly in front of your mouth Video To adjust the quality of your own image you can choose to raise your bandwidth and your f image quality Tools Options Video panel The maximum bandwidth setting is controlled by the configuration of the e meeting room you have entered The image quality setting affects the sharpness of the image higher image quality will give slower video updates lower image quality will give a faster image Use the whiteboard A picture is worth a million words Use the vn Whiteboard to explain sketch and present Write an agenda Oi Text typing Take meeting minutes Import pictures MS Word and PowerPoint documents Copy paste directly from MS Excel Use the pointer and the marker actively to stress important information Hold a private discussion Eurceean Ph D European Ph D on Fe un Social RapEte aationi ond Commencution Social Representations and Communication Click the P button next to your colleague s name to chat and talk privately to him or her Add your favorite server To add a new server to the Viewer s bookmark page simply add it to your bookmarks To do this switch to the Viewer by clikcing on the globe button on the lower left icon From the Slides menu select Edit Bookmarks Write in an easy to remember name and the exact location of your server
5. if you know your server s name and web address or IP Number add it here for example http www myserver com 8000 Click Add to confirm The server you have added will now show up in the Viewer s list of available server s in the Marratech client Marratech s public servers are added by default and can be used for general testing purposes c Voice settings Eurceean Ph D European Ph D on Fe aa Bot ke aloan and Comimaicstion social Representations and Communication This step is very important as it will affect how you baccnabmenn are heard and how you hear others This has a big m TUAE Deia ita T A impact on the overall user experience First choose what sound devices to use Be sure to choose the ones your headset is connected to Normally the output channel is called Wave and the ioios ou mro input channel is called Microphone Please avoid using your web camera s built in microphone It often gives unpleasant distorted sound Finally set the volume level for what you hear Marratech has automatic input volume control meaning it will adjust your volume level for your microphone automatically d Recording Simply choose a location where you wish to store your recordings on your computer Quick Steps to Joining a meeting 1 Choose Marratech from your Start Menu 2 From the Viewer click on the appropriate server s web site or enter the web address manually for example http emeetingportal com 3 E
6. in the URL field Press the Add button to add it to your list and OK to confirm After pressing the Refresh button in your Viewer your new server will now appear Use Marratech in a conference class room You can easily setup any conference or class room for a group of people to participate in a Marratech e meeting Simply connect a speaker an echo canceling microphone The Clear One Accumic IT is strongly recommended and a camera Participants from all over the world can now join your meeting or lecture Troubleshooting I try to join via MeetNow but I am having trouble Please refer to our MeetNow appendix where hints and tricks are available Other users cannot hear me when I speak and my microphone is switched on Some headsets have mute buttons attached to the headset Ensure that you are not muted and if there is a volume control turn it up fully Finally double check your sound input and output devices as well as the input output channels in the Tools Options Audio panel Other users can hear themselves when meeting with me Echo Never use open speakers and a microphone If you do not have a headset be sure to at least have normal headphones Otherwise sound may go from your speakers into the microphone leading to echo which you may not hear but is very unpleasant for everyone else Be sure you and your colleagues have the right input device and input channel selected My voice is breaking up and or there seems
7. is mode Expert This interface is meant for expert users In this interface all the modules are separate and they can be toggled separately Keep in mind that even if you choose not to view the whiteboard or chat for example they are still active and being updated in the background ready for you to make them visible again About this manual Commands buttons and menu alternatives are always given in bold italic applications and menu names are given in italic Useful hints and tips are highlighted with this icon This manual has been written using Marratech 5 1 for Windows while using the Flexible interface The same main functionality can also be found in the Linux Redhat and Mac OS X versions The manual covers the most common functionality and preference settings For the sake of simplicity the screen shots will focus on the new default Flexible interface The table of contents on the right acts as a guide through the pages We recommend reading at least the Startup Guide for Windows or Mac before joining a meeting the first time ae Windows specific hints are highlighted by the Windows logo A Linux specific hints are highlighted by Tux r A Mac OS X specific hints are highlighted by the Mac OS X logo a Ea an Ph D European Ph D on Fe om basei Repheeltotins and Commenication social Representations and Communication Ae Getting Started Windows This guide is a condensed version of the manual and
8. is recommended for first time users We recommend first reading through this page then browse through the rest of the manual In this guide System Requirements e How to install and start e Quick Steps to Joining an E meeting e Practical Tips Troubleshooting System Requirements On Windows the Marratech client software requires a 1GHz PIII processor along with Windows 2000 or XP Pro and Home editions along with a minimum of 512 MB of ram Frequent users are recommended to use Windows 2000 or XP Marratech recommends the use of USB web cameras such as the Logitech Quickcam 4000 or Notebook Pro along with an analog headset such as the the Plantronics Audio40 How to Install and Start Step 1 Install your web camera and your headset 1 Many cameras require that you insert the accompanying CD before connecting the camera Please follow the instructions bundled with your camera 2 Connect your headset to your computer matching the microphone and headphone plugs carefully Marratech strongly recommends the use of a good headset See the Recommended Hardware in the Support section of www marratech com For conference rooms good echo canceling microphones are also available from ClearOne and Clear Mic Step 2 Install the Marratech client software Eurce kan Ph D European Ph D on Fe aa Bot ke aloan and Comimaicstion Social Representations and Communication 1 Download the Marratech client from www marratech com
9. nter your username and password if necessary 4 Choose the appropriate web meeting room 5 Click on the join link to enter the web meeting room After joining press on the microphone button to speak and press the camera button to let others see you GET o keep the microphone pressed in press the CTRL key when clicking it a _ 6 Press the Whiteboard button in the lower left corner of the application in o A T order to switch from the Viewer to the Whiteboard ss 7 Use the File menu to open images text files MS Word or PowerPoint documents 8 Use the pointer and marker to bring attention in the Whiteboard 8 To lead others to your whiteboard page press the Lead Page Changes button E gt MeetNow enabled servers enable you to join meetings from your favorite web browser like Internet Explorer Firefox Safari and Opera etc just by clicking on a meeting room link Practical Tips t Europ an Ph D European Ph D on end Cam tion Social Representations and Communication F A Join early Joining your meeting early gives you the opportunity to test your and your colleagues volume settings prepare the agenda and load your documents in the Whiteboard Voice Some tips for better voice quality during your meeting Be sure you are using the right audio input and output device Avoid using your web camera s built in microphone Use only the microphone when you need to speak Un press the microphone buttons
10. over IF provided or to only one person by Global IP Sound What s new in 5 1 European Ph D on social Representations and Communication Support for Marratech Free servers Read http www marratech com free for more details An audio related issue was solved where participants within a meeting could randomly hang simultaneously Built in support for multiple languages Open the Options under Tools and look under the General tab Client must be shutdown and restarted when you change language Improved layout in the Options Preferences Improved repaint performance under Tiger for Mac users gt This manual now has an appendix dedicated to MeetNow What was new in 5 0 Marratech 5 0 offers new functionality and many improvements Here are a few of them New name Marratech Pro becomes simply Marratech Walkie Talkie mode is on by default for new users To speak press the microphone button and keep it pressed in To stop speaking let the button go This new mode saves bandwidth and improves voice quality Should you want to keep the microphone button pressed in to use the whiteboard and talk at the same time press CTRL when clicking the microphone New user interface making it possible to hide unused tools It also removes separate windows such as the viewer and private chats and integrates then in the main interface Use the button in the lower right corner to switch to the whiteboard Participant video size can be enla
11. rged Audio bandwidth limitation now implemented If many people have the microphone button pressed simultaneously then the codec will reduce in quality in order to avoid network congestion Remote application control Enables you to give control of your application to another participant Improved application sharing Our VNC based application sharing now uses a transparent rectangle to select what is to be shared Additionally Marratech 5 0 can connect to an external VNC server enabling new training scenarios Application sharing is now available for Linux users as well AES 256 bit encryption ensures the privacy of your meetings with even higher encryption levels Now includes the ability to specify the capacity of your uplink thus avoiding any possible saturation of your DSL Cable connection where upload is often slower than download Improved new video rendering code for Mac OS X Improved compability with Mac OS X Tiger Marratech has two different interfaces Choose the interface that best matches your skills and needs a EJ Ea an Ph D European Ph D on Fe aa Bot ke aloan and Comimaicstion social Representations and Communication Flexible This new interface combines all the functionality into one window but lets you close and 3 ia open the various components matching your meeting scenario The size of the Participants video can also be made larger and application sharing is now available from th
12. to be a delay in sending or receiving voice Eurceean Ph D European Ph D on Fe en Sesal Rapisueations anit Commonication social Representations and Communication Try reducing your Network Connection type in the General options panel underYools Options If you continue to experience degraded voice quality here are some more tips Have everyone including yourself stop sending video Ensure that all applications using the Internet have be closed down and there are no live updates synchronizing applications running in the background Try leaving that meeting room and enter a meeting room with lower bandwidth settings Ifthe problems do not disappear talk to your e meeting administrator and ask for a lower bandwidth meeting room to meet in for you and your group Local Remote The Marratech client features packet loss J 2 indicators If you see a lot of orange bars under the participants you may be suffering Hans hman P from packet loss i e network overload I cannot access meeting rooms from my home network and other internet applications work fine Your personal firewall may have blocked specific access to the Internet for Marratech Configure your programs settings in your personal firewall to allow Marratech access to the Internet You may see a Marratech warning dialog when this occurs More information on this is also available in our user forums I cannot access meeting rooms from my company network Your
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