IVR User Manual - Oracle Documentation
Contents
1. Record Details _ Input By Delete O cancel O Amend O Authorize inquiry 11 ORACLE Field Description Field Name TBSOS IVR TIN Request Description Search Criteria Search String Full Name Mandatory Drop Down Select the criteria to search for the customer from the drop down list The options are Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer based on the criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or ID can be entered The system displays the pick list of all those customer s having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in anoth2. key The system displays a list of customer s that match the search criterion Select the customer from the pick list The customer details are displayed in the screen 13 ORACLE TBSOS IVR TIN Request IVR TIN Request IVR TIN Request Customer Information Search Criteria Customs Search String 600045 IC 3 10 Full Name DISOFA P Short Name j Account Linkage Issue Reissue TIN 000000004325 000000004341 000000004440 000000004465 000000004473 000000004861 000000004887 Accounts Linked 000000004911 000000009621 000000009670 000000009720 000000033860 000000055756 000000055772 000000055798 000000055814 000000064477 IZ jiz Jiz Jiz Jiz Jiz Jiz iz Jiz Jiz Jiz Jiz Jiz iz Iz IZ Iz IZ Record Details zoro Input By Authorized By Last Mnt Date Last Mnt Action Authorized ox close Link the account for which TIN has to be generated Click the button 10 The system displays the Record Added Authorisation Pending Click Ok to Continue Click the OK button 11 The IVR TIN is generated one the record is authorised 14 ORACLE ORACLE IVR User Manual Oct 2013 Version 5 0 2 0 0 Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores CA 94065 U S A Worldwide Inquiries Phone 1 650 506 7000 Fax 1 650 506 72
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4. Oracle FLEXCUBE IVR User Manual Release 5 0 2 0 0 Part No E52129 01 ORACLE FINANCIAL SERVICES ORACLE IVR User Manual Table of Contents index Te IH usa ni ne M 3 1 1 TBS01 TBS Bank Params MainferiariQe uera nri eerte antt rt RE meet 4 1 8 lt TBS Acquirer Pos ID WMI vodov oliva la eh k 8 wii oa i i austr 11 ORACLE 1 IVR 3 ORACLE TBS01 TBS Bank Params Maintenance 1 1 TBS01 TBS Bank Params Maintenance Using this option you can define the bank level global definitions related to TBS Telephone Banking Service transactions and decides whether funds transfer across customers can be permitted for TBS transactions or not Transactions that are happening through TBS channel are dependent on these parameters Normally transaction fee issuer fee is charged by the switch for the TBS transactions If the Levy Issuer Fee Online check box is selected this fee will be debited online with the original transaction amount Definition Prerequisites Branch Master Maintenance GLMO2 Chart of Accounts Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add TBS bank parameters 1 Type the fast path TBS01 and click Go or navigate through the menus to Glo
5. ation Pending Click Ok to Continue Click the OK button 8 The TBS bank parameters are added once the record is authorised 7 ORACLE TBS02 TBS Acquirer Pos ID Maintenance 1 2 TBS02 TBS Acquirer Pos ID Maintenance Using this option you can maintain the various ETBI IDs the channels that originate from these 5 and the originating branch code for a particular ETBI In a centralized TBS environment the branch code is unique In case of multiple Switches that accept TBS requests where all switches are catered to by different branches the respective branch codes need to be maintained Transactions that occur through TBS channel are dependent on these parameters Definition Prerequisites BAMOS Branch Master Maintenance Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add TBS acquirer POS ID 1 Type the fast path TBS02 and click Go or navigate through the menus to Global Definitions Channels TBS Acquirer Pos ID Maintenance 2 The system displays the TBS Acquirer Pos ID Maintenance screen TBS Acquirer Pos ID Maintenance TBS Acquirer Pos ID Maintenance Acquirer Institution Id EJ TBS Identification Code Channel Number Originating Branch Code Record Details _ Input By EAS O Pye gt XS O add O modify O Delete O cancel O Ame
6. bal Definitions gt Channels gt TBS Bank Params Maintenance 2 The system displays the TBS Bank Params Maintenance screen 4 ORACLE TBS01 TBS Bank Params Maintenance TBS Bank Params Maintenance Bank Code Bank Parameters Acquirer Fee GL Issuer Fee GL Funds Appropriation Sequence Acquirer Institution Id i Allow Funds Transfer Across Customers Levy Issuer Fee Online _ Record Details Field Description Field Name A SE O Amend O authorize Inquiry Description Bank Code Bank Parameters Acquirer Fee GL Allow Funds Transfer Across Customers Mandatory Numeric Five Type the bank code of the bank for which global ATM definitions should be maintained Each code uniquely identifies a different bank Mandatory Numeric 10 Type the acquirer fee GL code This GL account will be credited for fees on transactions done by banks which act as Acquirer institutions Optional Check Box Select the Allow Funds Transfer Across Customers check box if you want to allow the transactions involving funds transfer across different customers 5 ORACLE Field Name Issuer Fee GL Levy Issuer Fee Online Acquirer Institution Id Funds Appropriation Sequence TBS01 TBS Bank Params Maintenance Description Mandatory Numeric 10 Type the issuer fee GL code This GL account will be credited for fees on transactions done through the Ban
7. er branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the System after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the full name of the customer 12 ORACLE Field Name Short Name TBSO3 IVR TIN Request Description Display This field displays the short name of the customer Column Name Description Account Linkage Issue Reissue Display TIN Accounts Linked Account No Account Relation Module Link Y N D A This field display the issuance status of the TIN Display This field displays the account number of the selected customer Display This field displays the customer account relation Display This field displays the account type Toggle Click the toggle status to change the value to Y to link the account for TIN generation By default the system displays the value as N Click the Add button Select the search criteria from the drop down list Type the search string press the lt Tab gt
8. ion ID and press the lt Tab gt key 5 Enter the required information in the other fields 9 ORACLE TBS02 TBS Acquirer Pos ID Maintenance TBS Acquirer Pos ID Maintenance Originating Branch Code Record Details 7 A dd T 6 Click the Ok button 7 The system displays the message Record Added Authorization Pending Click Ok to Continue Click the OK button 8 The TBS acquirer POS ID is added once the record is authorised 10 ORACLE TBSOS IVR TIN Request 1 3 TBS03 IVR TIN Request Using this option you can generate telephonic identification number TIN of the customer The customer can request TIN on IVR If the customer has multiple accounts the accounts which has to be linked to TIN can be specified Definition Prerequisites 8053 Customer Addition Modes Available Add Modify Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add IVR TIN request 1 Type the fast path TBSO3 and click Go or navigate through the menus to Global Definitions gt Channels gt IVR TIN Request 2 The system displays the IVR TIN Request screen IVR TIN Request IVR TIN Request Customer Information Search Criteria Customer Short Name Search String Ic ID Full Name Short Name Account Linkage Issue Reissue TIN Accounts Linked
9. k s ATM network Optional Check Box Select the Levy Issuer Fee Online check box if you want to debit the issuer fees online simultaneously along with the transaction Issuer fees is normally passed on by the switch ETBI on which the ATM TBS runs Issuer fees is included in the message that is passed on by the switch ETBI and gets debited online with the original transaction amount provided this flag is checked Mandatory Numeric 11 Type the acquirer institution ID The institution ID is allotted to the bank by the central bank or the governing body for non branch channels like TBS ATM and POS Mandatory Alphanumeric Five Type the funds appropriation sequence This field denotes the sequence in which the transaction amount should be appropriated while debiting the account The options are S Sweep In e O Overdraft V Overline A Advance against unclear funds T Temporary Overdraft Click the Add button Type the bank code and press the Tab key 5 Enter the required information in the other fields 6 ORACLE TBS01 TBS Bank Params Maintenance TBS Bank Params Maintenance 100031800 Allow Funds Transfer Across Customers REC Levy Issuer Fee Online Acquirer Institution Id 1111 Funds Appropriation Sequence OSA Record Details Click the button 7 The system displays the message Record Added Authoriz
10. nd Authorize 8 ORACLE Field Description Field Name TBS02 TBS Acquirer Pos ID Maintenance Description Acquirer Institution Id TBS Identification Code Channel Number Originating Branch Code Mandatory Numeric 11 Type the acquirer institution ID The institution ID is allotted to the bank by the central bank or the governing body for non branch channels like TBS ATM and POS Mandatory Alphanumeric 15 Type the TBS identification GL code This is a unique identification code for a particular ETBI that is installed in the bank There could be multiple ETBIs in the same bank which are serviced by different branches Mandatory Numeric Eight Type the channel number pertaining to the TBS Identification Code Channel number refers to the various ports on the ETBI from where multiple service call lines originate There could be multiple channels originating from the same ETBI Mandatory Drop Down Select the originating branch code from the drop down list The originating branch code refers to the branch through which the TBS transactions would be routed to the respective branches In practical scenarios where all TBS operations are centralized the branch code would be unique However if there are multiple switches that accept TBS requests all catered to by different branches the respective branch code should be maintained 3 Click the Add button 4 the acquirer institut
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