DVTEL-3100 User`s Manual - Mackenzie Laboratories, Inc
Contents
1. LED indicates the DVTEL 3100 is operating properly2. MACHINE 1 Make sure power is disconnected from the DVTEL 3100 system 2 Connect one end of a modular telephone cable directly to the phone company box for the installation phone number The DVTEL 3100 must be connected before the fax machine The user may need to adapt the end of the modular connector to mate with the incoming phone line 3 Connect the other end of the modular cable to the Line jack on the back of the DVTEL 3100 4 Using another modular telephone cable connect the Fax jack on the back of the DVTEL 3100 to the fax machine 5 Determine which impedance Line Out 600ohm or Spkr Out 80hm is compatible with the MOH input of your phone system Using a RCA cable connect the appropriate output of the DVTEL 3100 system to the MOH input of the phone system The user may need to adapt the cable to match the input connection on the phone system 6 If applicable connect the line level 6000hm background music source to the BGM In connection on the back of the DVTEL 3100 7 Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the Power jack on the back of the DVTEL 3100 8 A solid green Power LED indicates the DVTEL 3100 is operating properly 9 Set the fax machine to answer at a minimum of two rings Installation Procedure B Line Dedicated to DVTEL 3100 Torovac N WALL OUTLET aon m oO ie MONT q POWER tine Fi Lee a Seon SPEAKE
3. OFF 0 TT TO MOH INPUT PORT 1 FROM BACKGROUND MUSIC SOURCE 1 CENTRAL OFFICE PHONE LINE TO PHONE PBX KEY SYSTEM Make sure power is disconnected from the DVTEL 3100 system Connect one end of a modular telephone cable directly to the phone company box for the installation phone number The DVTEL 3100 must be connected before any other telephone equipment The user may need to adapt the end of the modular connector to mate with the incoming phone line Connect the other end of the modular cable to the Line jack on the back of the DVTEL 3100 Using another modular telephone cable connect the Fax jack on the back of the DVTEL 3100 to the other telephone equipment KSU PBX Telephone etc Determine which impedance Line Out 6000ohm or Spkr Out 80hm is compatible with the MOH input of your phone system Using a RCA cable connect the appropriate output of the DVTEL 3100 system to the MOH input of the phone system The user may need to adapt the cable to match the input connection on the phone system If applicable connect the line level 6000hm background music source to the BGM In connection on the back of the DVTEL 3100 Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the Power jack on the back of the DVTEL 3100 A solid green Power
4. 12 MACKENZIE DVTEL 3100 User s Manual Version 1 0 Revised 1 6 2005 Doc 99 20 183 25 00 Unit shown includes optional LCD user interface Please leave this manual with the system after installation Important warranty information enclosed General Safety Instructions Always follow these basic safety precautions when using the system Read carefully and understand all instructions Follow all warnings and instructions marked on the product DO NOT block or cover ventilation slots and openings DO NOT place the product in a closed enclosure or cabinet unless proper ventilation is provided Never spill liquid on the product or drop objects into the ventilation slots and openings Doing so my result in serious damage to the components Repair or service must be performed by a factory authorized repair facility DO NOT staple or otherwise attach the power supply cord to building surface DO NOT use the product near or in wet or damp places such as wet basements DO NOT use extension cord Install within 6 feet of a grounded outlet receptacle DO NOT install during lightning storm Never touch un insulated wires or terminals unless the unit is disconnected from both power and the rest of the phone system Use Caution when installing or modifying configuration switches or control lines The unit must be securely attached to a wall board rack or table mounted Regulations FCC Part 15 Rad
5. NOTES OTHER MACKENZIE PRODUCT LINES Digital Message Repeaters Mackenzie s line of Digital Message repeaters are the ideal audio announcement solutions for Public Address Amusement Entertainment Museum and Exhibit applications Self contained solid state systems offer unparalleled reliability A variety of channel connection bandwidth and memory configurations are available Controls and Peripherals Many applications require additional equipment to optimize the performance of Mackenzie products This area focuses on items developed or sourced for their compatibility ease of use and value Included are input output controllers speakers amplifiers motion sensors and pushbuttons among others Transit Mackenzie is making a difference in transit applications with innovative solutions for ADA compliance and Passenger Information Systems These products address a variety of audio and text messaging requirements and support both in vehicle and wayside installations Overhead Page Management Mackenzie s OPM and FE series of Digital Page Stacker Repeater and Feedback Eliminators offer advanced features for the most difficult paging and intercom applications A unique design makes feedback virtually impossible by recording then repeating pages which opens the loop between the input microphone and speakers Various models are available to support simple repetition multiple page stacking and multiple input channels
6. R O FA 12VDC 1 e00 qj one OFF i 0 Ss TO MOH INPUT _7 PORT FROM BACKGROUND MUSIC SOURCE 1 Make sure power is disconnected from the DVTEL 3100 system Connect one end of a modular telephone cable directly to the phone company box for the installation phone number The user may need to adapt the end of the modular connector to mate with the incoming phone line Connect the other end of the modular cable to the Line jack on the back of the DVTEL 3100 Determine which impedance Line Out 600ohm or Spkr Out 80hm is compatible with the MOH input of your phone system Using a RCA cable connect the appropriate output of the DVTEL 3100 system to the MOH input of the phone system The user may need to adapt the cable to match the input connection on the phone system If applicable connect the line level 6000hm background music source to the BGM In connection on the back of the DVTEL 3100 Plug the included 12VDC power supply into a normal 110VAC wall outlet Connect the other end to the Power jack on the back of the DVTEL 3100 A solid green Power LED indicates the DVTEL 3100 is operating properly Installation Procedure C Voice line installation ac N WALL OUTLET RQ peu O Fi a q POWER BGM LINE 12VDC had ag IN our dO a AE A e MONITOR SPKR DO GUE SPEAKER 1
7. ch Foolproof proprietary fax switching technique eliminates the need for a dedicated phone line Background Music Input Allows external music feed to be mixed with messaging content Flash Memory This non volatile memory protects your messages from power loss without battery backup If power is lost audio playback resumes automatically once power is restored Monitor Speaker and Level Controls Local speaker and manual level controls expedite installation by allowing settings to be monitored in real time Installation LED Indicators There are three installation procedures available depending on the phone line Power On System initialized correctly used We recommend Procedure A fax share line Power Flash System did not initialize correctly Call technical support Installation Procedure A if the installation phone line is shared with a fax TX Transmit and Flash System is receiving a download machine The fax machine must be set to answer on RX Receive or after the second ring RNG Flash Line is ringing DTR ON Host is logging on Installation Procedure B if the unit is to be installed on a phone line dedicated DCD ON Host is connected to the DVTEL 3100 CH1 PLY ON Message is playing CH1 PLY OFF Message is NOT playing Installation Procedure C if the installation phone line is also used as a normal voice line Troubleshooting Keep in mind that whichever insta
8. e 909 394 9007 FAX No 909 394 9411 What we ask you to do To get warranty service for your DVTEL 3100 system you must provide proof of the date of original purchase In the event you need to ship your DVTEL 3100 system to the factory for service call us for a return authorization number When you ship your DVTEL 3100 system you must prepay all shipping cost We suggest that you retain your original packing material in the event that you need to ship your DVTEL 3100 system When sending your DVTEL 3100 system to the factory include your name address phone number proof of date of purchase and a description of the operating problem After repairing or replacing your DVTEL 3100 system we will ship it to your return address at no cost to you within the USA Repair or replacement of your DVTEL 3100 system at our factory is your exclusive remedy What this warranty does not cover This warranty does not cover defects resulting from accidents damage while in transit to factory alterations unauthorized repairs failure to follow instructions misuse fire flood and acts of God 11 Specifications Audio Quality Dynamic Range Frequency Resp THD Audio Output Line Level Amplified Gain Features BGM Input Audio Memory Power Input Voltage Current Connection Compression Modem Mechanical Regulatory Agency Approvals 85dB 20Hz to 20kHz 128kbps lt 0 01 at 1kHz RCA transformer iso
9. io Frequency Interference The DVTEL 3100 generates and uses radio frequency energy and if not installed and used in strict accordance with the manufacturer s instructions may cause interference to radio and television reception Unit complies with the limits for Class A devices in accordance with the specifications in Subpart J of Part 15 of the FCC Rules This testing is designed to provide reasonable protection against such interference However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the unit off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the radio or TV receiving antenna Relocate the unit with respect to the radio or TV receiver or vice versa Plug the unit into a different outlet so that it and the radio or TV receiver are on different branch circuits f necessary the user should consult the dealer or an experienced radio television technician for additional suggestions MAINTENANCE WARRANTY amp SERVICE The industrial grade housing and quality construction of the Mackenzie DVTEL 3100 virtually eliminates the need for service or maintenance There are no user serviceable components within the Mackenzie DVTEL 3100 Refer all servicing to the factory Warranty Coverage The Mackenzie DVTEL 3100 is
10. lated 600 ohm Terminal 4 watts into 8 ohm Adjustable Mixing Volume Fade Tone Interval Preceding Proceeding message Mono RCA transformer isolated 600 ohm with adjustable level 16MB FLASH 12VDC 1 amp 2 5mm Barrel MPEG Layer II Internal 33 6k baud Table top wall mount configuration Dimensions 10 W x 8 D x 1 5 H 18 gauge cold rolled steel chassis Texture coated paint process FCC Part 15 Class A UL CSA approval on external power pack Description The DVTEL 3100 system is a powerful audio messaging system intended for message on hold MOH and storecasting applications Once properly installed no further interaction from the user is required DVTEL 3100 is designed to be operated remotely by the messaging provider This eliminates the need for tape distribution because all audio information and configuration settings are downloaded over telephone lines DVTEL 3100 Features amp Benefits Digital Transfer Message material is transferred utilizing Z Modem an error correcting digital protocol This method insures and confirms that messages are received correctly and offers various audio quality levels independent of phone line conditions MPEG Compression Audio is stored in MPEG Layer II format This industry recognized and approved standard offers a variety of signal quality levels from voice to CD while compressing data up to 10 1 which minimizes transfer time Built in Fax Swit
11. llation procedure is used the DVTEL 3100 Problem Symptom Solution must always be connected directly to the telephone company input ahead of any other devices using that line Power LED Flashing System did not initiate properly contact technical support Output level is too low Verify the correct output Line Out 600o0hm or Spkr Out 80hm is being used Increase the level with the Output Level potentiometer Contact provider to have them download a greater output volume setting The Fax Telephone line attached to DVTEL 3100 may be receiving a the DVTEL 3100 does not work download check the TX DTR RX DCD indicators Verify connections from the Fax connection on the back of the DVTEL 3100 9 Final Installation Check the Power LED located just above the power connector on the top of the DVTEL 3100 Ifitis on steady the system has initialized correctly Ifitis flashing the system did not initialize correctly call technical support Contact provider for activation and message download DTR Data Terminal Ready is ON provider is attempting to log onto the system DCD Data Carrier Detect is ON provider has successfully logged onto the system TX Transmit and RX Receive are Flashing provider is downloading configuration and message information RNG Ring flashes when a call is coming in on the line TX DTR RX DCD are all OFF provider has completed download Testing messages and setting level
12. s Select Internal Monitor Speaker Switch 1 to verify message plays on the internal speaker The LED located just above the switch on the top of the DVTEL 3100 will be ON while messages play Call into the phone system and ask to be placed on hold While listening to the on hold audio adjust the message volume if necessary using the Output Volume potentiometer on the top of the DVTEL 3100 If Music Input is utilized adjust its volume if necessary using the BGM Level potentiometer on the top of the DVTEL 3100 When levels are correct disconnect from the phone system and switch the Internal Speaker to OFF The system is successfully installed Note 1 The Output Volume and Music Input Volume potentiometers have a range of 3dB from the value set during activation If a value greater or less than this range is needed contact provider to have the new value downloaded Note 2 Output Volume is the master for both messaging and music and should be set prior to the Music Input Volume Installation Procedure A Fax Share Installation peu O Fi x MONITOR EJ POWER BGM LINE SPKR D ae LINE FAX mt LINE SPKR SPEAKER 10 O E AR aag TO MOH INPUT PORT 1 1 OFF 0 FROM BACKGROUND MUSIC SOURCE 1 TONOVAC WALL OUTLET RQ Ni CENTRAL OFFICE PHONE LINE FAX
13. tested and checked before shipment and are guaranteed against defective material or workmanship for a period of three 3 year from the date of purchase Should trouble ever develop contact the Factory directly by telephone or in writing If it is determined that the equipment requires Factory service return it to the Factory If our inspection shows that the trouble was caused by defective material or workmanship we will repair or replace the equipment without charge and return prepaid Repairs made necessary by abuse improper use unauthorized service or maintenance and or improper installation as well as out of warranty repairs will be charged at our regular repair prices in effect at the time The obligation under this warranty shall be limited to the replacement repair or refund of any such defective device within the warranty period This warranty is in lieu of and excludes all other warranties expressed or implied and in no event shall MACKENZIE be responsible for damage to other equipment or property for any anticipated profits consequential damages loss of item or other operation or use of this product and MACKENZIE S maximum liability shall not ever be greater than the price paid for the equipment This warranty gives you specific legal right Your rights may vary from state to state Inquiries regarding use repair and service should be made to MACKENZIE LABORATORIES INC 1163 Nicole Court Glendora CA 91740 USA Telephon
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