VIVA Infrared Touch Panel User Manual （For
Contents
1. 2 1 5 5 Figure 3 27 viva Infrared VIVA Services Lda Multipoint x In win you can use the multi point operation to gesture recognition and smoothing your touch tocus We recommend that you enable this feature Enable Multipoint Touch OoOO O Oo pe Figure 3 28 3 4 5 2 Parameter Setting Windows 7 System 1 After checking Enable Multipoint Touch and go to parameter setting There is Pen and Touch setting interface which comes with Windows 7 Figure 3 29 where detailed settings are available for pen and touch Note Windows 7 s own calibration procedure is available after checking Enable Multipoint Touch ee Pen and Touch oes Handwriting Pen actions Use the pen to interact with items on the screen You can adjust the settings for each pen action Pen action Equivalent mouse action Single tap Single dick Double tap Double click Press and hold Right click Start Tablet PC Input Panel None Pen buttons Use the pen button as a right click equivalent Use the top of the pen to erase ink where available Figure 3 29 2 Click Touch for right click and double click parameter setting 3 Double click setting steps Touch Double tap Settings Figure 3 30 to set the speed and spatial tolerance Click OK OK Figure 3 32 15 viva a Infrared VIVA Services Lda ae Use your finger as an input device Enable multi touch gestures and inking To2. 3 4 4 Double click setting After changing the response speed and spatial tolerance of double click click OK and a dialog box will pop up Figure 3 25 Click Yes to restart the computer and save the setting and No not to Touch Setting You must restart the computer to make double click setting take effect Do you want to restart the computer now Yes Na Figure 3 25 3 4 4 1 Right button Setting 1 Only having checked Enable press and hold for right button you can set the Duration and Spatial tolerance Click OK to save the setting 13 O viva Infrared VIVA Services Lda Touch Setting Use your finger as an input device Double click setting You must restart the computer to make double click setting take effect Speed Spatial tolerance Figure 3 26 2 If you don t need the right button function uncheck Enable press and hold for right button and click OK to save the setting 3 4 5 Parameter Setting Multipoint touch in Win 7 3 4 5 1 Maultipoint touch Click Multipoint on the main interface Figure 3 27 and check Enable Multipoint Touch Click OK and Apply Figure 3 28 EA Touch Service coe aE Touch Service Already link equipment Calibrate your touch device make it more suitable for your screen g Set your touch device make it more suitable for your custom RK In win7 you can set parameters Be oof the multipoint touch Semice version
3. Calibration Reset in TouchService 5 Broken line Problem There are broken lines when drawing on the active area with normal connection Solution a There may be an error in calibration data Click Reset b To check whether there are small particles on the touch screen surface c To check whether there are small particles on the borders like dust d To check whether PCBA is in correct order according to the assembly instruction To confirm the connectors pin header FFC are installed correctly 6 Jumping cursor Problem When the finger slides on the active area with normal connection the cursor jumps Solution a To check whether the mouse is connected to the PC Unplug the mouse to test touch performance b The screen surface is broken or there are small particles blocking the beams Clean the surface with alcohol and remove the particles c Light interference When there is strong sunlight or high power incandescent lamps directly shine on the touch screen d To turn off other infrared devices nearby especially similar touch screens to avoid the possibility of interference between devices 7 The mouse cannot move the cursor Problem When the finger slides on the screen with normal connection the cursor does not respond Solution a To check whether the mouse is connected to the PC Unplug the mouse to test touch performance b To check whether there are small particles on the screen and borders
4. viva 2al 22 3 1 3 2 3 3 3 4 3 5 3 6 4 1 4 2 4 3 Infrared VIVA Services Lda VIVA Infrared Touch Panel User Manual For Windows File NO 2014 01 1199 Contents Produ uct FDIC a8 ACC pase at carnssosadeccnnesthadaadeensiectstantsoseenccanesdeaiaadsendcactsdantonsaancncnbesseasaadsanctaomssansooniancenes Product Assembly ISI CHOM js sn sstosesccesatinnwssnuiosanentdesedsamsaadieatiionntsaunssaneentemebeseieassgatienstouasaiaaacnenes POU Kes ane eee ee ee ne ee eee Touch Frame and Glass Bonding Step xij ccccesssntzacanceccewsdsisaeantvaecewttansaecanonccensdsestenssoncemtsmatteasececrenes Software Installation and Application INStruction ccceccccccccccccceesseeseccceceeeaaeeeseeeceeeeeeeaanseeeeess SO Wate Tin SO i NS C0 sessu EEEE EE Howto ROn OC Mo Ty Caress erste E EE E EEEE EEE E Uninstall and Repair Touch SCP V1Ce sicacivsisiie sonesonsiasnesiassvieseadionisice E E E Fanc on DEO Nara ie AE E See saee dosaaeeet Snecete loan sees Sooo alosicaven seer iassancnsiees To read the version 1nfOrmatiOn ccccccsseessseecccececeeeessseeceeeeeeeaeessseeeeeeeeeseeeesseeeeeseeseaueeeeeeeeeeeaas FTL OCH a VIC wscece ono vasnaeeeccton A A E A A O APD AE ra E e E EE A A E EE A E E E E E EE COMON ROM IC SO NO serrana E E TE E A OS CC crs as E sents desetenascenateresaste Ly ee CNG aos tec gs osu crc tec anode desc cts au i curanalone tessa S atone tacne doug suena E Rua da Corti a 14 PITE Setor 7 7005
5. 353 Evora Portugal Ph 351 26 673 1616 www viva services eu viva Infrared VIVA Services Lda 1 Product Appearance Figure 1 1 2 Product Assembly Instruction 2 1 Notice 1 The four housings of touch frame should not stand the strength to avoid infrared ray deformation caused by housing deformation which will lead to the signal too weak 2 Proposal The bottom of touch frame will use the large metal plate to support refer to the figure2 1 green metal plate which can make the front housing and touch frame combine so closely to avoid the shaking 3 Proposal To avoid touch frame to shake we use metal plate to fix the four angles of touch frame refer to figure2 2 green metal plate 4 The distance between LED or LCD panel and touch glass is 2 5mm this parameter is based on the glass deformation degree which can prevent color halo issue 5 Place touch frame s long transmitter part connected to USB cable under the machine figure 1 1 to make sure facade and obverse top and bottom of touch panel to be installed correctly 6 The shielding range of front housing can t exceed filter PC at the housing slant to avoid infrared ray transmission 7 The USB cable can t be pressed or pulled to protect its good contact 8 If the USB cable needs to be extended its overall length can t be over 5m otherwise it will affect the stability of USB signal transmission 9 It s better to adopt the 4mm thickness te
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7. finger to interact with items on the screen You can adjust the settings for each touch action Touch action Equivalent mouse action Press and hold Touch pointer F Show the touch pointer when I m interacting with items on the screen Advanced Options Figure 3 33 17 viva Infrared VIVA Services Lda Press and Hold Settings C 7 Enable press and hold for right clicking Right click mode activation You can change the amount of time you must press and hold before you can petom a right click equivalent Press and hold duration You can change the amount of time during press and hold to petonm a right click action Press and hold test To test your settings press and hold the graphic The graphic changes when you perform press and hold successfully Cx Figure 3 34 3 5 To read the version information Click Service Version 2 1 5 5 in blue in the lower right corner Figure 3 35 to read information such as service version firmware version hardware version etc Figure 3 36 Touch Service Already link equipment Calibrate your touch device make it more suitable for your screen Calibration g set your touch device make it more suitable for your custom R In win7 you can set parameters a of the multipoint touch BL EES Service version 2 1 5 5 DO O Figure 3 35 18 viva Infrared VIVA Services L
8. for your screen Calibration set your touch device make it more suitable for your custom In win you can set parameters ae of the multipoint touch Multipoint rere rrr eer errr rere rrr rere eee ere Reset Service version 2 1 5 5 Figure 3 15 3 After 3 seconds it will change to Already link equipment Figure 3 16 viva Infrared VIVA Services Lda ETIR b E E Touch Service Already link equipment Calibrate your touch device make it more suitable for your screen Set your touch device make it er i Setting more suitable for your custom In win you can set parameters of the multipoint touch Calibration Reset Service version 2 1 5 5 Figure 3 16 3 4 2 Calibration 3 4 2 1 Function Description 1 The coordinates of the touch panel and display screen could be accurately matched by calibration 2 When will calibration be needed a The first time to have installed touch panel bundled software b Inconsistency occurred between the mouse and your finger action c After changing the touch panel or monitor d Having move the touch panel or there is a change in monitor resolution 3 4 2 2 Operating steps 1 Click Calibration on Touch Service main interface Figure 3 17 Ei Touch Service co E E Touch Service Already link equipment kil Calibrate your touch device make a it more suitable for your screen Calibration iy eet g set your touch device make it Sett
9. on the desktop Figure 3 6 Touchservice Figure 3 6 3 2 Howto Run Touch Service 1 To open the main interface of Touch Service by double clicking the shortcut on the desktop Also you can double click the touch service icon on the taskbar 2 This service program requires the connection to be USB not serial cable Note If you need to use serial cable please advise us in advance And we will provide you with 5 O viva Infrared VIVA Services Lda another driver accordingly 3 3 Uninstall and Repair Touch Service 3 3 1 Uninstall Touch Service Two ways to uninstall touch service 1 Control Panel Uninstall a program Select Touch Service and Uninstall 2 Run the program to uninstall it by following steps a Double click Setup and go to Preparing to install interface shown as Figure 3 7 _ oA 7 hij FEIPEL LE PRA OA Ae AINE A pe N f So ey athe y i frp louch Service insta ation v1 46 InstallShield Wizard pao s i a Nn a a ERI POE ANE AA EFL AEAN Gaag S ESPR E Da EA re 3 SD oe Te Welcome to the InstallShield Wizard for Touch _ Service Installation v1 46 Touch Service Installation v1 46 Setup is preparing the InstallShield Wizard which will guide you through the program setup process Please wait Figure 3 7 b Click Next Figure 3 8 and go to Program Maintenance interface Figure 3 9 Select Remove v1 46 InstallShield Vizard c R
10. to start The startup type is Auto 3 The touching response is slow Problem when drawing lines the lines do not appear right after the finger slides Solution a It may be caused by the slow processing speed of the writing software Use system s paint software to test whether it is the problem b To confirm whether it s the delay of graphic display or the writing Connect the touch monitor with notebook for synchronous picture output Click Start icon and observe whether the window appears on the notebook is synchronous with that on the touch monitor If there is a delay it s the problem of the displaying speed instead of the writing 4 The touch accuracy Problem There is deviation between the touching point and the response point Solution a To check whether there is dust or other small particles on the screen When there is water or other soft material sticking on the surface it will be misjudged to be the touching point To clean the screen and re calibrate the touch screen can solve the problem b To check whether the mouse has been connected to the PC Unplug the mouse and test touch performance viva Infrared VIVA Services Lda c To confirm whether there is an error in Windows 7 calibration parameter We suggest deleting Win 7 s calibration parameter and use Touch Service to calibrate the touch screen e You might not have touched the center of the calibration point during the calibration Click
11. 8 Touch coordinates are reversed Problem Touch the active area with normal connection the actual response and the touching action are reversed in X or Y direction Solution a To check whether the installation of the touch panel is correct Generally there are portrait and landscape orientations 22 b To check whether the front and back top and bottom borders are reversed c If the installation is correct please contact the software engineer to modify the touch software and solve the problem viva 4 2 Infrared VIVA Services Lda Safety Precautions Don t frequently hot plug the USB Don t use sharp or hard object to knock or scrub the screen surface in case of scratches or damage Don t store the touch panel in a humid environment for a long time To prevent other harmful substances like acids alkalis Don t expose the touch panel directly to the sun or other heat source for a long time Or else the touch panel and its electronic components can be damaged End users are not allowed to copy and decompile touch software coming with our touch panel Please save it legally Before installing and using the touch panel please read the user manual carefully If there is something wrong with the touch panel please contact the authorized professional engineer for repair Don t disassemble the panel by yourself 23 VIVA ELZOFI Services Neves Unipessoal Ltd NIPC 510406491 Rua da Corti a
12. InstallShield Wizard Program Maintenance Modify repair or remove the program Repair installation errors in the program This option fixes missing or corrupt files shortcuts and registry entries E Remove Touch Service Installation v1 46 from your computer InstallShield peee Figure 3 12 T Touch Service Installation v1 46 InstallShield Wizard Ready to Repair the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield Figure 3 13 3 4 Function Description 3 4 1 Equipment Identification 1 If start Touch Service without connecting the touch panel there will be a notice of Have not linked equipment Figure 3 14 viva Infrared VIVA Services Lda E Touch Service co E e Touch Service Have not linked equipment Calibrate your touch device make ees it more suitable for your screen Calibration Set your touch device make it more suitable for your custom In win7 you can set parameters ee of the multipoint touch Viultipornt eee eee eee eee eee eee reer Reset Service version 2 1 5 5 Figure 3 14 2 With the touch panel connected the notice will be Be linking equipment Figure 3 15 va Ton Seite Touch Service 3e linking equipment Calibrate your touch device make eae it more suitable
13. OUTERS ARIS Ces E Welcome to the InstallShield Wizard for Touch Service Installation v1 46 The InstallShield R Wizard will install Touch Service Installation v1 46 on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Figure 3 8 O viva Infrared VIVA Services Lda Program Maintenance Modify repair or remove the program Repair installation errors in the program This option fixes missing or corrupt files shortcuts and registry entries Remove Touch Service Installation v1 46 from your computer InstallShield Figure 3 9 c Click Remove Figure 3 10 Finish Figure 3 11 Remove the Program You have chosen to remove the program from your system Click Remove to remove Touch Service Installation v1 46 from your computer After removal this program will no longer be available for use If you want to review or change any settings click Back InstallShield The InstallShield Wizard has successfully uninstalled Touch Service Installation v 1 46 Click Finish to exit the wizard Figure 3 11 viva Infrared VIVA Services Lda 3 3 2 Repair Touch Service 1 Double click Setup to installation interface 2 Click Next to Program Maintenance interface Figure 3 12 select Repair to Ready to Repair the Program and click Install Figure 3 13 fl Touch Service Installation v1 46
14. blems caused by systems with lower configuration 3 1 2 Software Operation System 1 To connect infrared touch panel with your PC before installing software driver 2 Commonly used operating systems Windows XP and Windows 7 Note If you need to use the touch panel on other operating systems we will provide you with certain drivers 3 1 3 Multi touch Requirements 1 Operating Systems Supporting Multi touch Windows 8 Windows 7 Home Premium Windows 7 Ultimate Windows 7 Professional 2 Operating Systems Supporting Single Touch Windows 7 Windows XP Windows Vista Note Systems above should be the original version or else the touching function will be affected 3 1 4 Installation Precautions 1 Before Installation to shut down the antivirus program and Trojan blocker such as 360 anti virus 360 security guard etc 2 To check whether there is another driver or service program in the system If yes please exit and uninstall them to avoid mutual interference Make sure to install only one correct service program 3 1 5 Installation Steps 1 Double click setup to enter installation interface shown in figure 3 2 3 O viva Infrared VIVA Services Lda rrr eer eee Pee eee rete teeter rere rr ere rere rrr rt rts Creer errr ee TARN kelo Welcome to the InstallShield Wizard for Touch Service Installation v1 46 Touch Service Installation v1 46 Setup is preparing the InstallShield Wizard which will guide y
15. da Touch Version Touch Service service version 2 1 5 5 Firmware version 4 3 2 9 Hardware version IFFY 0017 SID OOOOBSFS FFFFFF PID UNK FFFFFFFFF Model W46WHO0U 01 01 2P OK Figure 3 36 3 6 Exit Touch Service 1 Click X in the upper right corner on the main interface will only hide the program on the taskbar but not to exit 2 Right click Touch Service icon on the taskbar and choose Exit Figure 3 37 Show Exit Figure 3 37 H Appendix 4 1 Common Troubleshooting The software and hardware problems that may occur are as follows under different circumstances If you could not find answers below please contact our technical department 1 Touch failure Problem Touch screen does not respond at all Solution a To check the touch screen status right click My Computer Manage Device Manager Human Interface Device to see 1f the device has been identified If there is no HID compliant device it means the device has not been recognized or there is something wrong about it You need to check the USB cable b To check whether the USB cable has been properly connected and whether the PC cable is on normal communication c To check whether the software is correctly installed whether there is anti virus software protecting the registry during the installation which leads to an incomplete installation etc d To confirm whether you have checked Use your finger as an inpu
16. ing more suitable for your custom 3 In win7 you can set parameters of the multipoint touch Multipoint Reset Service version 2 1 5 5 O viva Infrared VIVA Services Lda Figure 3 17 2 Touch the center of the calibration points shown on the screen one by one with your finger in order below Figure 3 18 In total there are four calibration points upper left corner upper right corner lower right corner lower left corner a The number in the center is the countdown When it comes to zero you will automatically exit the calibration without saving the result b Also you can press ESC to exit the calibration process without saving the result 20 press ESC to back Figure 3 18 Click the Fceenter of the calibration Figure 3 19 3 Having touching the four calibration points a dialogue box will pop up Click Yes to save the calibration data and No not to If you don t click yes or no within 10s you will automatically exit the calibration process without saving the data Calibration error is too large We recommend calibrate it again Do you want to save the Calibration results Yes Na 4 Figure 3 20 3 4 3 Parameter Setting excludes multi touch mode in Windows 7 viva Infrared VIVA Services Lda Mouse mode in Windows XP or Windows 7 click setting on the main interface to parameter setting interface Figure 3 21 i Touch Setting At Use yo
17. mpered glass for 42 or more than 42 touch frame based on the product safety and function stability viva Infrared VIVA Services Lda 2 2 Touch Frame and Glass Bonding Step 1 Please clean the outside frame and tempered glass before fixing the touch panel to make sure the visual and installation effects 2 One side of double sided tape proposed to use 3M double sided tape stick to the touch frame back Note the back of touch frame shows screw head refer to figure 2 3 Figure 2 3 3 When tearing off the 3M double sided tape figure 2 4 we will stick the touch frame to the tempered glass and press it uniformly at this moment the touch panel assembly has been completed Note The touch screen will be more difficult to remove once it has been pasted so we need more people s cooperation be sure to align the screen Figure 2 4 4 After finishing adhesion place the touch panel on a level for 24 hours viva Infrared VIVA Services Lda 3 Software Installation and Application Instruction This section is to help user install and operate Touchservice program including software installation instructions function description and uninstalling etc 3 1 Software Installation Instruction 3 1 1 Hardware Requirements CPU 2 2 GHz dual core processor Memory 1 GB Hard disk requirement 10 GB free disk space Note The system used should meet above requirements to avoid insensitive reaction or other pro
18. ou through the program setup process Please wait Next gt Figure 3 2 2 To exit the installation please click Cancel to continue click Next ye y 1e r Ita normMeGu P we Ser eieevare Sen Stn peed Pee ee Welcome to the InstallShield Wizard for Touch _ Service Installation v1 46 wizard i The InstallShield R Wizard will install Touch Service Installation v1 46 on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Figure 3 3 3 Start the installation by clicking Install Figure 3 4 When completed click Finish and exit Check TouchService exe in the finishing interface to allow service program to run automatically after the installation is finished Otherwise it won t start automatically O viva Infrared VIVA Services Lda Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard InstallShield a ea ae eer 7 we k 5 InstallShield Wizard IENEI EE N NaN aie InstallShield Wizard Completed The InstallShield Wizard has successfully installed Touch Service Installation v1 46 Click Finish to exit the wizard E Launch TouchService exe Cancel Figure 3 5 4 When the installations finished a shortcut is available
19. t device on Touch Service viva rene VIVA Services Lda setting interface If not please check 20 viva Infrared VIVA Services Lda e For multi point mode in Windows 7 you need to confirm you have checked Use your finger as an input device If not please check 2 Multi touch failure Problem multi touch amp writing failure Solution 9 a To confirm whether the software you use supports multi touch Windows 7 s paint software can support multi touch b To confirm whether the operating system you use supports multi touch Operating systems supporting multi touch Windows 7 Home Premium Windows 7 Ultimate Windows 7 Professional Operating systems not supporting multi touch Windows 7 Home Basic Windows XP Windows Vista Enterprise Windows Vista Business Operating systems not supporting touch function Windows Vista Home Basic Windows Vista Ultimate Note Systems above that don t support multi touch could use multi touch function with TUIO protocol c Please re confirm whether you have activated Tablet PC Input Service Setting steps Right click My Computer Properties Pen and touch If there is a notice of No Pen or Touch Input is available for this Display please enter service msc in search programs and files in start and you can find service after clicking which you can find the list of service management window Find Tablet PC Input Service and change its status
20. uch actions Use your finger to interact with items on the screen You can adjust the settings for each touch action quivalent mouse action Double dick Touch pointer Show the touch pointer when I m interacting with items on the screen Figure 3 30 Speed You can adjust how quickly you tap the screen when you double tap Spatial tolerance You can adjust the distance the pointer can move between tapping when you double tap Spatial tolerance Small Test settings To test your settings double ap the graphic The graphic changes when you double ap successfully Figure 3 31 16 Ova Infrared VIVA Services Lda BT a a A E J LTI Pen Options Flicks Handwriting Touch Use your finger as an input device Enable multi touch gestures and inking Touch actions Use your finger to interact with items on the screen You can adjust the settings for each touch action Touch action Equivalent mouse action Double tap Double click Press and hold Right dick Touch pointer a Show the touch pointer when I m interacting with items on the screen Advanced Options Figure 3 32 4 Right click setting steps Click Touch Press and hold Settings Figure 3 33 to set the speed and duration Click OK Figure 3 34 OK E Uer 3 neo men OLCI m Handwriting Touch Use your finger as an input device Enable multi touch gestures and inking Touch actions Use your
21. ur finger as an input device Double click setting You must restart the computer to make double click setting take effect patial tolerance spatial tolerance Small Figure 3 21 3 4 3 1 Mouse Mode in Windows 7 Select Enable Multipoint Touch Figure 3 22 to parameter setting similar to that of Windows XP above Multipoint In win7 you can use the multi point operation to gesture recognition and smoothing your touch ocus We recommend that you enable this feature ox J Cancel Apply Figure 3 22 3 4 3 2 Activate and Deactivate Touch Function 1 Not selecting Use your finger as an input device and click Yes a dialogue box will pop up Figure 3 23 asking if you want to cancel the touching function Click Yes to deactivate and No to activate 12 viva Infrared VIVA Services Lda Touch Setting Are you sure not to use your finger as an input device If you have no other input devices you will lose control of the computer Figure 3 23 2 If touch function is deactivated there is only Setting available on the main interface 84 Touch Service fo oO mee Touch Service Already link equipment Calibrate your touch device make PEE it more suitable for your screen Calibration set your touch device make it more suitable for your custom i Inwin you can set parameters TEE of the multipoint touch Multipoint Reset Service version 2 1 5 5 Figure 3 24
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