Phone Recorder BigSize
Contents
1. 42 Warranty Any Attempted Actual Tampering with the Product will also render the Warranty Null and Void Warranty Claims will be refused if the Warranty Seal and or The Product Hologram are found Damaged and or Tampered The Product may be returned to the Seller for Repair Replacement The Sellers decision to Repair or Replace the Product will be final and binding on both Parties Please ensure that the Product is packed in Secure and Shock Proof Packing for Despatch Normal Lead Time for Repair Replacement is within 4 5 working days from the date of receipt of the defective Product This does not include delays due to Logistics Transportation The Sellers Responsibility is Restricted only to Returning a Working Product The Seller will not can not be held responsible for any loss of Data Collateral Damage and or loss of Business Commercial advantage by Buyer Please referto 1 Annual Maintenance Contract Scheme 2 Software Support Contract Scheme The above Schemes are applicable after expiry of One Year Warranty Customer may select the Scheme of their choice CUBE VOICE LOGGERS PHONE RECORDERS A A ee PHONE RECORDERS ARCHIVE Analog ANNUAL MAINTENANCE CONTRACT After Expiry of 1 Year Warranty MODEL 1 YEAR 2 YEAR 3 YEAR x USB 1 900 1450 1 800 3 000 4 800 6 000 USB 8 4 750 7 600 9 500 8 3 600 5 750 7 2002. ci d CUBE A CUBE VOICE LOGGERS PHONE RECORDERS 1 to 128 LINES per PC TECHNOLOGY to enhance TRANSPARENCY User Manual oi A CUBE A CUBE VOICE LOGGERS PHONE RECORDERS 1st Edition Print April 2007 2nd Edition Reprint April 2008 3rd Edition Reprint January 2009 4th Edition Reprint August 2009 oth Edition Reprint September 2010 6th Edition Reprint July 2011 7th Edition Reprint October 2012 O Copyright A CUBE Reproduction of any part or whole of this manual in any format Electronic or print without specific written permission is prohibited WELCOME THANK YOU for purchasing the A CUBE Analog Voice Logger Phone Recorder The System comprises of Hardware and Application software This Product is the Result of Investment of more than 5000 hours of high quality manpower Specialists from different disciplines have worked hard and like a team to make this a great success You have Actually purchased 100 Monitoring Capability and an Absolute Control on the Telephonic Activities of your Organization Special and serious efforts have been made to make the Product and Software Very Simple and User Friendly Users can self install the product in a few minutes The Productis also maintenance free Free Help Desk Software trouble shooting support is available both during the 1st time Installation as also during the lifetime of the Product Your Vendor will be pleased to s
3. 3 23 00 01 to 08 59 59 Vacant Time Zone between Recording Zone 3 and 1 This setting can be differentfor Each Phone Line System Please Click on the System lcon The Following Screen Figure 3 2will appear A CUBE APPLICATION SOFTWARE VER 4 9 16 h h 8 amp 8 9 B Logout Interface CalData Monitor Customer Statistics Line System Exit Wu 5 X D C Free Total HD Capacity 21 80GB 26 35GB D Free Total HD Capacity 14 32GB 26 35GB Free Total HD Capacity 20 31GB 21 78GB F Free Total HD Capacity 1 1 A CUBE VOICE LOGGERS PHONE RECORDERS Start 1 4401 Logon Manager 05 14 11 44 06 Curr disk C ese Logout Manager Use disk C Freespace 2160GCB I i TMN Server nee J a 11 49 AM FIGURE 3 2 Select Record Destination The Default Paths are given User can change if required Configuring Server Software 23 User Setting You can add Users and set Passwords through this Menu Please refer Figure 3 3 below 2 ACUBE APPLICATION SOFTWARE VER 4 8 16 7 Logout Interface CallData Monitor C Call Data IC Monitor C Customer statistics J Line C System C Change password Old password New password Confirm New Password curdisk Use disk C Free space 21 608B Disk sp
4. You may label each parallel line by Phone No for easy identification Please refer Figure 1 2 below 14 For Next Step Please goto Configuring Server Software on Page 15 Wiring Diagram A CUBE Phone Recorders EPABX OR PHONES 1 2 FIGURE 1 2 Main Lines Only 4 Physical Connections have been shown in the above Figure 1 2 Balance Connections are also to be done in the same manner 3 or CUBE A CUBE VOICE LOGGERS PHONE RECORDERS Configuring Server Software 17 6 CONFIGURING SERVER SOFTWARE Note The procedure for configuring Server Software for all Models is the same and described below A Auto Start up of Software upon PC Boot up 1 You had created shortcut of TMN EXE as per page 12 for USB Recorder and as per page 13 for PCI Recorder 2 Now Copy the shortcut and paste to C Documents and Settings Adminstrator Start Menu Programs Startup 3 This will create an AUTO EXE file and the Recording system will automatically activate on PC boot up 4 Go Back to Server Folder and double click on the Shortcut of TMN EXE This will activate the Programme and an icon will be created on the Task bar OR B Manual Activation of Software Incase you do not want to execute automatic activation of the Phone Recording system on PC boot up you may not follow step A above Instead you may create a short cut of TMN EXE on the Desktop or any other location of your choice In such case you will have
5. PCI 16 6 200 9 900 12 400 Service Tax Extra as applicable Present rate is 12 3696 FEATURES OF AMC SCHEME 1 Both Voice Logging Hardware and Software Support are included in this Contract 2 AMC Is accepted for a maximum period of 3 years after expiry of 1 year Warranty 3 AMCisnotaccepted for Products OLDER than 2 years 4 Products up to 2 Years old are accepted under AMC only for a maximum period of 2 years 5 Service Support Contract will become applicable to Products which cannot be covered underAMC 6 Part AMC s are not accepted AMC or SSC as applicable will be accepted only forALL purchases made by Customer 7 AMCs are accepted within the scope of this AMC CLAUSE Customers are deemed to have read understood and accepted the same before making payment forAMC Contract 8 AMC Charges are not refundable adjustable against other products in the eventof untimely demise ofAMC covered product A A e PHONE RECORDERS ARCHIVE Analog ANNUAL MAINTENANCE CONTRACT This document outlines the TERMS amp CONDITIONS under which AMC for A CUBE VOICE LOGGERS PHONE RECORDERS are accepted This Document may also be termed as the AMC CLAUSE 1 Products which do not fall within the scope of Warranty can be covered under the AMC Scheme 2 Each Genuine A CUBE Product carries the A CUBE Hologram with the Product Serial No mentioned on it Neither the Product nor the hologram shoul
6. Decision You ever made d CUBE A CUBE VOICE LOGGERS PHONE RECORDERS Hardware Installation 15 b Installation of PCI Model Phone Recorders 4 8 16 amp 32 Itis assumed the Application Software has already been copied to PC as per Software Installation procedure given above 1 2 J 4 10 11 ShutDown the Computer System Take outthe Main Power Plug which provides powerto the PC Open the Case ofthe PC Insert the PCI Card gently and evenly into the PCI Slot of the Mother board Ensure that it sits firmly Screw and tighten the clamp ofthe PCI Card Shutthe PC Cover Reconnect the Main Power Plug and Switch on the PC Upon boot up the PC will detect the PCI card and askfor Driver Browse for C Phones or any other folder path where you have installed the software Select Driver folder and click OK The Driver will install itself Open Application Software Server TMN Create Shortcut of TMN by Right Clicking on TMN Folder Copy shortcut to Desk Top or any other location of your choice The Best Purchase Decision You ever made oi VOICE LOGGERS PHONE RECORDERS 16 Hardware Installation 12 Double click on shortcut of TMN and activate it Software Display will open and icon will be created in Task Bar 13 Please refer to the Installation Form filled earlier and connect the Parallel Phone Lines into the Phone Recorder accordingly
7. Manager Account cannot be Modified or Deleted Number Filter Figure 3 4 Conversations of Incoming Outgoing Calls from to Phone No s entered in this list will not be Recorded Calls will also not be displayed in the Call Register Set Record Destination User Settings Number Filter Popup Set Data Backup Other Parameters Do Not Record Calls with Prefix Mo 22334455 0505939898 3 d Cancel CUBE A CUBE VOICE LOGGERS PHONE RECORDERS FIGURE 3 4 CUBE A CUBE VOICE LOGGERS PHONE RECORDERS 26 Configuring Server Software Popup Set Click on Popup Set Figure 3 5 below will appear Select Record Destination User Setting Number Filter Popup Set Data Backup Other Parameter User Name Local Phone call Popup Incoming call Popup For Prefix No 2 12345676 23456789 3 oy d CUBE A CUBE VOICE LOGGERS PHONE RECORDERS a FIGURE 3 5 UserName The defaultis Manager If You have created Users also you can add theirnames in the list Local Phone No s You can enter the local Phone No s to which the Phone Recorder is connected Please Click Box to activate any all Numbers Incoming Call Popup for Prefix No We will explain this by 3 Examples Example 1 Suppose there is an Incoming call to 12345678 from Any No example 56789012 The Popup Screen will get activated and show Incoming call from 56789012 But if the Box 12345678 is not ticked and the call comes from any No
8. Name and Password Click OK Features CallData and Monitor become active User can now Monitor any Active Call by selecting the Local No and Clicking on Monitor The conversation as actually taking Place on that Local No at that time can be heard Important Note You have accessed the above Conversation by accessing the Phone Server which is connected to the Telephone System This is different from having a Direct Access to the Telephones Both the Conversing Parties will not be able to sense that you have entered the Phone Server and are monitoring the actual conversation in realtime Date And Local No ustomer Info From 5 18 2009 v o 25 10 E company To 5 18 2009 7 23 23 159 Tcal Duration Conversation Nature Local No Al From 0 To 120 v cess m al mm Local No Opposite No In Out Important Date Time Call Duration Notes File 12345678 051201234567 Out 2009 05 18 13 01 37 D0 00 10 CATMNData 20090518 12345678 051241234567 Out 2009 05 18 13 01 57 00 00 11 CATMNData 20090518 12345678 951291234567 Out 2009 05 18 13 02 17 00 00 08 CATMNData 20090518 234567689 9811012345 Out 2009 05 18 13 02 40 00 00 17 CATMNData 20090518 234567689 0810012345 Out 2009 05 18 13 03 01 00 00 15 CATMNData 2009051 8 234567689 45678901 Out 2009 05 18 13 03 21 00 00 10 CATMNData 200905 1 8A 234567689 9999912345 Out 2009 05 18 13 03 53 00 00 09 CATMNData 200905138 a VOIC
9. ane VOICE LOGGERS 36765432 AR 13 00 21 00 00 00 54 PHONE RECORDERS FIGURE 5 2 Statistics This Provides Data on Total Call transactions on any all local Nos User can search and generate reports by any more of the followings criterion By Incoming Outgoing Date CUBE Local Phone No s A CUBE VOICE LOGGERS Call Duration PHONE RECORDERS Client information already stored by User in Customer Detailed Report of each Local Opposite No is already provided to User Under Call Data Function This List can be printed by User Using Server Software 35 Unanswered Calls Click on Unanswered Calls Figure 5 3 below will appear Stetetes Unanswered Operation Leg Local Phone All v oate Fren 4 4 2007 To 4 4 2007 v Refresh De Local Phone Mo Incoming Tene Caller Na 12345678 2007 04 04 10 3340 3611012345 12345678 2007 04 04 10 35 52 951201234567 NB 12345673 2007 04 04 10 37 35 951242345676 4 23456789 2007 04 04 10 34 1 3456786 23456789 2007 04 04 10 35 11 01197854321 A CUBE _ VOICE LOGGERS _ PHONE RECORDERS FIGURE 5 3 This provides details of incoming calls that were Not Answered along with Date This List can be printed by User Operation Log Click on Operation Log Figure 5 4 below will appear Statistics Unanswered Operation Log NN Date from 4 3 2007 v re 4 3 2007 v 2007 04 03 9 09 07 24 System Start N 10 0
10. on Call Data the following Figure 4 1 will appear all Date Date Local No customer Info From 5 18 2009 v o Elfo E company ro 5 18 2009 gt 23 5 i call Duration Conversation nature tocaino an Fem re 20 ses mewan vjces Ble 85 23 E a oj R Search J Backup Noles Delete Important Prut List Save List Eml Local No Opposite No Customer In Out importan Date Time Call Duration Notes 12345675 951201234567 Out 2009 05 18 1301 37 Ou gg 10 12345673 851241234567 Out 2009 05 13 1301 57 UO DU 11 12345678 051291234567 Cut 2009 05 18 13 02 17 00 00 08 234567689 9811012345 Out 2009 05 18 1302 40 0000 17 234567689 9810012345 Out 2009 05 18 1303 01 00 00 15 434567639 45673901 Out 2009 05 18 1303 21 00 0010 234567689 0999512345 Out 2009 05 18 130353 00 DO 09 VOICE LOGGERS PHONE RECORDERS 1 PRiCOmer25 Server sis FIGURE 4 1 User can Search Entire Call Data by any One or More of the following Criterion By Incoming Outgoing AII Calls Date amp Time of Calls Local Opposite Phone No s Call Duration Client Information already stored by User in Customer Using Server Software 31 Select Criterion of your requirement and click on Search Data will appear as shown in Figure 4 1 You can also Index the file by clicking on the appropriate column Heading Data Back Up Select the conversation that you need to back up save and click on Back Up The fo
11. 0 18 Logon Manager lw 10 00 25 Logout Manager a 10 00 54 Logon Manager S CUBE gt 10 01 02 In Line 10 01 21 Out Line A CUBE 10 01 22 In system VOICE LOGGERS 10 02 25 Out system PHONE RECORDERS 10 02 26 Out system It Provides Date wise information on when the Phone Recording system was Activated Deactivated It also provides details of activities conducted by each User and Manager on this Software Ex Login Call Data Statistics etc were accessed by whom and how much time was spent where 36 Configuring And Using Client 8 CONFIGURING AND USING CLIENT Client is basically designed to allow User to Monitor and Access Replay Phone Conversations through other Machine s installed on the Network Goto the Remote Other Another Machine installed on your Network Insert Software CD into Drive Copy and Paste Client folder from Application Software at desktop or location of your choice Open Client Create shortcut of TNNC EXE on desktop or any other location of your choice On double clicking this shortcut following screen Figure 6 1 will appear Server IP Donmain a ln NM A CUBE VOICE LOGGERS PHONE RECORDERS C Operobor Unknown CurDsk Ni Freespace Unknown Recordab Unknown 2009 05 14 11 54 08 Thursday 5 4 5 0 FIGURE 6 1 Configuring And Using Client 37 Enter Server IP Domain and Click on Logon Please Enter User
12. E LOGGERS _ PHONE RECORDERS Volume 15 AutoAGC O E Time R RICOlmer2 5 Client TMN Client JO u Eel Ef o 1 15pPM FIGURE 6 2 38 Configuring And Using Client Click on Stop Monitoring to exitfrom the above Conversation Clickon Call Data Figure 6 2 will appear User can set Criterion by clicking on the appropriate column Head and clicking on Search User can now Select any Conversation and Click on Replay to hear the Telephone Conversation as it happened The Best Purchase Decision You ever made oi VOICE LOGGERS PHONE RECORDERS Configuring And Using Client Popup 39 9 CONFIGURING AND USING CLIENT POPUP Note This feature was configured when we configured Server Software The Primary Function of this Software is to provide an alarm alert to the Management about the Coming In of Important Call s in Real Time that is The Moment when the call actually comes in We had explained this feature by giving the following 3 Examples Example 1 Suppose there is an Incoming call to 12345678 from Any No example 56789012 The Popup Screen will activate and show Incoming call from 56789012 But if Box 12345678 is not ticked the Popup Screen will not activate Example 2 You are located at Delhi Code 11 and want to monitor all calls from Mumbai Code 22 only You can enter 22 in the Incoming Call Popup for prefix No Column If you have done this then an
13. ORE INSTALLATION Please fil the Installation Form This will help to make the installation simpler faster and methodical The installation form will also come in handy ata later date when trouble shooting or changes are required to be done Format of this Form is also available in the Software CD provided along with this Product You may make extra copies keep it at a safe secure place The Installation Procedure described below is based upon the following assumptions a The Operating System is Windows 2000 and is installed on Drive C Other Operating Systems viz Windows XP 2003 are almost similar b However Windows 2000 is taken as the Operating system for purposes of explaining in this Manual c The CD Rom Drive Installed on the System is Drive E The Best Purchase Decision You ever made 3 or CUBE A CUBE VOICE LOGGERS PHONE RECORDERS 12 Software Installation 4 SOFTWAREINSTALLATION The application software is required to be installed first and prior to installation ofthe Hardware This is applicable both for USB and PCI Model Phone Recorders a Insert the software CD provided along with the Product into the CD ROM drive of the computer system b Create Folder C Phones or any other folder as per your choice c Copythe Application Software folder into the above folder The Best Purchase Decision You ever made d CUBE A CUBE VOICE LOGGERS PHONE RECORDER
14. S Hardware Installation 13 5 HARDWARE INSTALLATION a Installation of USB Recorders USB 1 2 4 8 amp 16 Model USB 4 is being taken as an example for illustration in this Manual Please see Figure 1 1 below and connect the Hardware as below Note Only 2 physical connections have been shown in Fig 1 1 Balance connections are also to be done in the same manner Wiring Diagram A CUBE Phone Recorders EPABX OR PHONES USB Cable yel of main line udQ uO23N4 8sn 2 n Main Lines FIGURE 1 1 1 Pleaseconnectthe USB port of the recorder to the USB port of PC 2 The Phone Recorder will be detected by the PC and you will be asked forthe Driver 3 Browse for C Phones or any other folder path where you have installed the software 4 Select Driver folder and click Ok The Driver will install itself 14 Hardware Installation Open Application Software Server TMN Create Shortcut of TMN by Right Clicking on TMN Folder Copy shortcut to Desk Top or any other location of your choice Double click on shortcut of TMN and activate it Software Display will open and icon will be created in Task Bar Please refer to the Installation Form filled earlier and connect the Parallel Phone Lines into the Phone Recorder accordingly You may label each parallel line by Phone No for easy identification For Next Step Please go to Configuring Server Software on Page 15 The Best Purchase
15. ace 05 14 11 44 06 TMN Server FIGURE 3 3 A Setting Password for Manager 1 Default Setting for Manager are as below UserName Manager Password Blank 24 Configuring Server Software 2 Tochange Manager Password a Click on Manager 3 b Select Mod Modify LU c Clickon change Password A CUBE d EnterNew Password VOICE LOGGERS PHONE RECORDERS e Confirm Password f Click OK Important Please ensure that you remember your Password or write it and keep itin a safe secure place Incase you lose your password the Programme amp Phone Data cannot be accessed You will have to remove the Programme from auto start up and Re install the same B Adding Users and setting Password 1 Click on ADD 2 Enter User Name and assign power by selecting the appropriate Boxes 3 Click on Change Password 4 Enter New Password and confirm itand Click OK Password can be changed through the Change Password option You can also Modify and Delete User through the respective options Ex User 1 can be another Telephone Operator with Power to Monitor and Replay the Calls only User 2 can be Supervisor Not Manager with Power to perform all Functions except Delete Records amp Perform Software Exit function Configuring Server Software 25 Note You can create multiple Users as per your requirement Only Manager will have power to access all Facilities Software features Manager has All Rights and
16. ck on Monitor again to exit from the Monitor function Note Monitor Function will work only when Conversation is going on Monitoring cannot be sensed by the conversing parties Customer Click on Customer the following Figure 5 1 will appear Designation Q A CUBE ARJUN m 12345672 TT 9876543210 CUBE gt A CUBE VOICE LOGGERS PHONE RECORDERS FIGURE 5 1 You can Add Data as per example below Serial Number 1 Designation A CUBE Name ARJUN PhoneNo 12345678 9876543210 34 Using Server Software When there in Incoming Outgoing call form ARJUN from to his above number his name and company name will appear in Call Data in customer name field as below ARJUN A CUBE While searching in addition to phone number you can also search by his name or Company name in Customer information field Statistics Click on Statistics Figure 5 2 below will appear Stakisbes Unanswered Operation Log Local Phone v DateFram 3 28 2007 g 4 4 2007 v an v Type AII Customer Info Cal Duration From Te 1 Sec mn Print Local Phone In Out Total No of calls Total Time Duration Average Conversation Tim Out 3 00 04 05 0001 21 pe 12345678 Out 3 00 0046 00 00 15 kun 23456739 4 00 01 02 00 00 15 8T654321 Out 021359 00 0646 S CUBE gt 12345673 in 11 00 16 23 00 01 29 ud 23456789 In 20 00 32 02 00 01 57 ne x ere
17. d be tampered with in any manner This will render the AMC null and void 3 TheAMCisrestricted to the Voice Logger Phone Recorder unit only The Connecting Cables and Software CD are not covered under AMC 4 TheAMC is accepted subject to the condition that the Product will be used a solely for the purpose for which it has been designed b The Conditions for and the use of the product will be normal and proper The Product will not be subjected to improper use and or conditions 5 The product will be provided Clean and Proper Power Supply There will be no improper over Voltage Earthling Leakage of Power to the Product from the Power Line Computer Telephone Lines EPABX So as to Short Circuit the product leading to its Brown out or Burn Out Products which suffer Brown Out or Burn Out are not covered under AMC Vendor decision on Burn out or Brown out of the product will be accepted as final and binding 6 Physical damage to products due to accident or natural calamities is Not covered under AMC 7 Defective Products are to be returned to us in safe and secure packing We will dispatch the Repaired Replaced product within 4 5 working days of receipt at our end The decision to repair or replace the product will belong to the Vendor The Vendors responsibility is restricted only to returning a working product One way Freight will be borne by either party 8 The Vendors responsibility is restricted only to the maint
18. enance of the product under AMC Vendor cannot be held responsible for any loss of data or commercial advantage due to the product having turned defective 9 Award of AMC Contract implies that the customer has read understood and accepted this AMC Clause VOICE LOGGERS A A e PHONE RECORDERS ARCHIVE Analog SOFTWARE SUPPORT CONTRACT After Expiry of 1 Year Warranty MODEL SINGLE 1 YEAR 2 YEARS 3 YEARS CALL X x x X USB 4 250 500 800 USB 8 300 600 950 1 200 300 600 950 1 200 400 800 1 250 1 600 Service Tax Extra as applicable Present rate is 12 36 SCHEME FEATURES 1 Telephone Help Desk Software Support will be provided to Customer for Trouble Shooting Re Installation of Software 2 We also provide support through Remote Login Target Machine should be on Internet 3 Working hours 0930 to 1730 hours Monday through Saturday Sundays and Declared Holidays not included 4 Software Support Contract is accepted only for ALL our Loggers as purchased by Customer Software Support Contract for part quantity items are not accepted 5 Serial No of Logger is required to be informed to avail Service 6 Voice Logging Hardware is not covered under the Scope of this Contract 7 Software Support Contract is accepted for a period of 1 to years Please select your choice 8 Software Support Charges are not refundable adjustable against other products in the e
19. erve you Management will not require more than 15 Minutes of briefing to understand the Various Features and Advantages of the Product The Users can comfortably learn its Working in less than 1 hour The Report Formats are Simple Incisive and Powerful These are further supported by Database of Actual Recordings and Time Activity Logs On Line Alerts and Monitoring Capabilities over the LAN Network empowers Managers to keep themselves Informed Monitor Replay Conversations and Act in Real Time or immediately thereafter A CUBE PHONE RECORDERS empower you to Reduce Telephone bills drastically Enforce Courteous Polite and Correct Telephonic Conduct by your Staff Increase Office Discipline and Manpower Efficiency Productivity Analyze and Respond Fast and Correctly to Customer Caller Needs Convert Telephonic Communications to and as a part of the Total Corporate Transaction Record Reduce Financial Losses Litigation by ensuring Correct Timely Response Prevent Information Leakage Espionage Make your Organization more Dynamic and Responsive Generate Higher Revenues resultantto the above Factors Yet Maintain Confidentiality Whenever Wherever Required The Product also places a Responsibility on the Purchaser You may Use it to enhance the Efficiency of Your Organization and Protect Your Organizational Interests by Installing it ONLY on the Telephone Systems Owned Subscribed to by You Your Organizat
20. ion Indian Laws or for that matter The Laws of any Country DO NOT allow you to Install the Product on Telephone Connections that do not belong to you your Organization Laws of Some Countries require User to inform the Caller Called Party that the Call is being Recorded for purposes of Organizational Efficiency The Seller cannot be held responsible for any illegal activities by any Purchaser User The Onus for Correct and Lawful Use of the Product s lies ONLY with the Purchaser s and User s We do hope you will be fully satisfied with the use of the A CUBE Phone Recorder We wish this to be The Best Purchase Decision You ever made VOICE LOGGERS PHONE RECORDERS INSTALLATION FORM Please Fill amp Keep For Your Record Voice Logger Model Serial No PHONE LINE SETTINGS QUICK REFERENCE GUIDE EPABX PHONE RECORDER Manager Password Please make photocopies before filling of this page for additional lines INSTALLATION FORM User Manual Please Fill 8 Keep For Your Record Voice Logger Model Serial No PHONE LINE SETTINGS QUICK REFERENCE GUIDE RECORDER d LINE NO PORT NO ALEON t __ EM 1 1 ru geston VOICE LOGGERS Manager Password 10 Warranty 41 m MI 11 AMC SSC Archive Analog Archive Digital Notes 43 48 Please make photocopies before filling of this page for additional lines Notes Package Content
21. llowing Figure 4 2 will appear a P ce x Keep path ek Change file Type C2 WAY file C file FIGURE 4 2 There are two formats of Back Up MP3 and WAV Select the format of your Choice and give the Path where you want to Save the Backup and click OK 1 gt VOICE LOGGERS PHONE RECORDERS C 32 Using Server Software Explain User can write remarks example Urgent for any Recording Select the Recording and click on Explain the following Figure 4 3 will appear Input Note and click OK a CUBE A CUBE Input note iem zu FIGURE 4 3 Record Deletion Select the recording that you want to Delete and click on Delete and confirm OK Important User can mark Important to selected Recording This Field is apart from the Note Field explained in Figure 4 3 above Print Usercan also Print Call List Save List User can save Call List in M S EXCEL XLS format Auto AGC User can Increase Volume of Remote Opposite side through AGC The Default setting of Automatic Gain Control AGC is O User can increase this up to 7 Monitor Only the Current User can Monitor Phone Conversation s and thattoo if he has the Monitor Right Please refer Figure 3 3 Using Server Software 33 To Monitor a Conversation Click on Monitor This Mode will Show Mouse pointer as E User can also change Line to be monitored by clicking on the other Line Cli
22. nst any Manufacturing Defect s This is a Hardware Warranty only and applicable only on the recording unit Software Telephonic Help Disk support is free during the One Year Warranty Period A Genuine A CUBE Voice Logger Phone Recorders will always carry the A CUBE Hologram with the product serial no mentioned on it The CUBE Hologram should not be tampered with otherwise the warranty will become null and void The Warranty does not apply to Cables and Software CD provided with the Product This is a Repair Replacement Warranty The Sellers decision to Repair or Replace the Product will be Final and Binding This Warranty is subject to the Product being used under Normal and Proper conditions of Usage and only for the purpose for which it has been designed The Warranty does not cover Non Mal functioning of the Product due to Incorrect Excessive Power Inputleading to its Brown Out or Burn Out Leakage of Power through Computer System s and EPABX or Cabling which may adversely affect Product Performance Cause Physical Damage or even lead to Brown Out Burn Out of the Product are also not covered under Warranty The Warranty does not cover Mal Non functioning of the Product due to Software Corruption Computer Hardware Problems EPABX Telephone System and or LAN Telephone Cabling Problems Physical Damage to Product due to Misuse Accidental Damage or due to Natural Calamities are not covered under Warranty
23. on Other parameters Figure 3 7 below will appear Select Record Destination User Setting Number Fiter Popup Set Data Backup Other Parameter Key control IP Number Play Wiretap Equipment Record Dont l 2 5 Audio card Recorder Least Rest space 200 MB This window is inactive OK Least Call Duration 5 SEC 0 Recording MAX 5 C This window is inactive Cancel C syster MIN no operation auto log off Max Dial Interval 25 SEC dx Mute 5 SEC d Start when Minimum CUBE VOICE LOGGERS _ PHONE RECORDERS SEC later hint FIGURE 3 7 Key control This Facility can be used when the User does not opt for Automatic Recording and wants Manual Recording Pressing on the Telephone keypad will Save the recording Pressing on the Telephone keypad will Not Save the recording Note This Facility will work only when Recording Mode is set at Key in Line Setting Please refer Figure 3 1 Note The Setting can be different for every Phone No connected to the System Play Wiretap Equipment The default setting is Audio card Least Rest Space Suppose Least Rest Space is set at 200MB the system will keep this space as Reserve It will delete earlier calls in sequential order and use the space for Latest Incoming Outgoing calls Least Call Duration Suppose Minimal call duration is set at 5 seconds Calls of up to 5 seconds duration will not be recorded by the system Config
24. re Admin Control of software is everywhere butunseen e Software can be accessed through LAN WAN and Internet from anywhere e 2UserDefined password protected Security Levels ensure Hardware Features Rugged and Reliable Hardware based on SMT High Speed Performance PC Interface All Phone Conversations saved in PC 175 hours ofPhone Recording requires only 1 GB HDD space Caller ID and Dialed Out No Record Supported Caller ID facility from Phone Service Provider must be active igh DataSecu rity pit lity alerts email ortant events e g vonfidential els ensure high e The Software is Network enabled can be accessed by Remote PC s through LAN WAN Internet to Monitor events in Real Time and or Query Call Record s Basis from Anywhere Note Hardware amp Software Specifications are subject to Change without notice Note Hardware amp Software Specifications are subject to Change without notice 2c PRODUCTIVITY PRODUCTIVITY TECHNOLOGY icennance FESTIS TECHNOLOGY to enhance ZRANSPARENGY TRANSPARENCY Notes oi a CUBE A CUBE VOICE LOGGERS PHONE RECORDERS
25. s y V 02 23456789 03 m Date Tuesday 16 19 26 BE a 21 vm d 0519152814 _ 05 19 16 02 53 n iam 05 19 16 02 55 Curr disk D Usa disk 0 Pree space 13 97GB RUE Ie Boy Fn aris PM A CUBE VOICE LOGGERS PHONE RECORDERS 20 Configuring Server Software Click on Line following Screen Figure 3 1 will appear Local No 12345678 Mute value 40 Recording Mode prefix vk Audio O Key Dial In Need Record all Om Recording Time Zone a 0 sii d CUBE A CUBE VOICE LOGGERS PHONE RECORDERS pl Zone 3 From J Zone 2 From FIGURE 3 1 Please refer the Installation Form and fill the Local Phone No of Line 1 as written in the Installation Form Note Same Procedure as described above will be followed for entering all Phone Nos Line 2 and onwards as filled by you in the Installation form into the Recording System Recording Mode Default Recording Mode is VLT This will Display the Phone No of all Incoming Outgoing Calls Audio will not display the incoming Outgoing Phone Nos Note Itis assumed that the Caller ID facility is active and working on your Phone Please request your Service Provider to activate it if the same is notthe case Prefix This refers to STD ISD prefix code digits There are 2 columns Dial In and Dial Out Configuring Server Software 21 Dial In Suppo
26. s 9 1 PACKAGECONTENTS Depending upon your Purchase Each Package will Contain any of the Following 1 PRODUCT USBCABLE RJ 11 RJ 45 CABLES USB 1 Y N 4 Note Only 1 USB Device be installed a Single PC However multiple PCI Cards can be installed on a single PC to increase recording Line capacity USB 2 USB 8 2 Installation Form Please Fill before Installation 3 Software CD also contains Electronic User Manual amp Installation Form 4 UserManual Hard copy Note 1 Some Installations may require Distribution Boxes These may be purchased locally Note 2 Installation Form is contained in the Product Package and also in the Software CD It is recommended that the User fill the Installation Form prior to Installation This will help to make the installation Simpler faster and methodical The installation form will also come in handy at a later date when trouble shooting or changes are required to be done System Requirement SYSTEM REQUIREMENTS P IV TGHZ equivalentor Higher Minimum 128 MB RAM or higher dependingon no of lines installed traffic 20 GB More Free Hard Disk Space again depending on no of lines installed traffic Windows XP 2000 2003 2007 CD Rom Drive Multimedia Speakers The Best Purchase Decision You ever made 3 e CUBE A CUBE VOICE LOGGERS PHONE RECORDERS 3 Installation Procedure 11 BEF
27. se the STD Code of Delhi is 11 and the party is calling you at Delhi 11 The Delhi No receiving the call may show as call from 11 12345678 If we enter the prefix 11 in Dial In Box the local Incoming call that will be displayed in the Software will be only 12345678 The Code 11 will be automatically deleted ignored not displayed Dial Out Suppose you are making an External call thru Extension 35 and dial 9 to access the Telephone line the Software will register the Dialed Out No as 9 12345678 But if 9 is filled in Dial Out the No 12345678 will be registered in the Software Call Register and the prefix 9 will not be displayed Need Record This has 4 Options ALL IN OUT and NO The User can set according to Need for Each Line The Default is ALL Recording Time Zone There are 3 columns to set Recording Time Zones The Default setting in column 1 is from 00 00 00 0 Hours 0 Minutes O Seconds Midnight to 23 59 59 Seconds i e 24 Hour Recording The setting can be changed for example Recording required from 1 09 00 00 to 13 00 00 1st Time Zone 2 14 00 00 to 17 30 00 2nd Time Zone 3 20 00 00 to 23 00 00 3rd Time Zone If the above 3 time zones are filled in the respective columns Then Recording will not be done between 1 13 00 01 to 13 59 59 Vacant Time Zone between Recording Zone 1 and 2 2 17 30 01 to 19 59 59 Vacant Time Zone between Recording Zone 2 and 3 22 Configuring Server Software
28. th which conversation was held Powerful Search function enables User to generate index view and save reports by any parameter s Built in Local and External Phone Book multiple User Customer Groups Automatic Gain Control to increase Clarity of Incoming Voice e Versatile Software Features enable Userl5 to mark Calls ee f C Urgent Important Confidential with detailed Notes Option to nig mide lity Playback of Recorded Conversations Hide Sensitive Calls Also create Do not Record Nos list Built in Versatile and Feature Rich Software T 29 Missed Calls Register Facility to POP UP VIP calls in reallime gs Phones also send voice files direct from Server wa e User Defined Software setting Each line can have different e Software also generates system lnacti settings Record All Only Incoming Only Outgoing Do not notifications on System Resources as also im record Nos List Calls marked as Hidden Urgent Important and e Powerful Index amp Search Functions Excel format Search by 3 User Defined password protected Security L Period Date Local No Opposite No In Out Call Call Time Data Security Call Duration Listen Save Email selected call s Software allows creation of Multiple User Groups and Sub Groups e Automatic Manual Data Back up with Security Access levels defined through an exhaustive Power List User Log maintains record of activity of each user on the Softwa
29. the Popup screen will not activate Example 2 You are located at Delhi Code 11 and want to monitor all calls from Mumbai Code 22 only You can enter 22 in the Incoming Call Popup for prefix No Column If you have done this then any Incoming call which has Prefix 22 Dialing Code of Mumbai will automatically Popup on screen Configuring Server Software 27 Example 3 Suppose you are the MD of your Company amp your Phone No is 98 110 XXXXX you can enter this No in Incoming call Popup for Prefix No When you call on 12345678 your No will immediately Popup on Screen and Staff stands notified to attend to your call promptly This facility is available on LAN also so that Senior Manager s working on their Computer s also stand notified in real time Note Client Popup Software has to be Installed activated in the Remote Computer which is a part of the LAN Network Data Backup The Settings can be configured to meet User needs Click on Data Backup Figure 3 6 below will appear Select Record Destination User Setting Number Filter Popup Set Data Backup Other Parameter Auto Backup Every 23 hours 59 mts 59 Sec s A Keep Backup Data N d 355 g a ome A CUBE VOICE LOGGERS If free HD Space 400 MB Delete earliest Records PHONE RECORDERS Backup Catalogue FIGURE 3 6 3 CUBE 7 VOICE LOGGERS PHONE RECORDERS 28 Configuring Server Software Other Parameters Click
30. to double click the shortcut file to activate the software manually every time In both cases A and B the Phone Recorder will work in the background and the PC will remain free for use e CUBE A CUBE VOICE LOGGERS PHONE RECORDERS 18 Configuring Server Software Click on logon Figure 2 1 below will appear A CE 06 6 ee 2009 05 19 Tuesday 16 13 54 1 5 p UserName Manager L ve 4 e Unknown TM Password U BOE BB D System Start V V V V 05 19 16 02 53 31 Logon Manager Disk space 05 19 16 02 55 currdisk D Use disk D Freespace 13978B Record time2467H R RICO feMay20 igi TMNS 727 E FIGURE 2 1 DefaultUsernameis Manager and Default Password is Blank Note Only Manager will have power to access all Facilities Software features Manager has All Rights Manager Account cannot be Modified or Deleted Click OK User ID s and Password s can will be set later The procedure is described later in this Manual System User Setting Configuring Server Software 19 All features of Software Call Data Monitor Customer Statistics Line System and Exit will get highlighted as shown in Figure 2 2 below Please Note that above features are not active in Figure 2 1 ef Cal Date Montor Customer Statistic
31. uring Server Software 29 Max Dial Interval Suppose the Maximum Dial Interval is set at 30 seconds Calls for which dialing is not completed within the above Period of 30 seconds will not be recorded Mute If Mute is set at 5 seconds and there is no Sound after receiving dialing outthe call the system will not record Note This Feature will work only when line setting is set at Audio please refers Figure 3 1 Recording Max User can set Maximum Time for which single call may be recorded If this is not activated the call will be recorded for its full duration System Auto Log Off When This is active and software display is open and time period in set software goes in background automatically default time is 5 seconds Start when Minimum When this is active on clicking TMN icon on taskbar software display opens first and then ask for password In addition when software is opening automatically or manually it goes into back ground directly This window in inactive When this is active on clicking TMN icon on taskbar it will ask for password first and then software display opens In addition when software is opening automatically or manually it goes into background directly oi d CUBE A CUBE VOICE LOGGERS PHONE RECORDERS 30 Using Server Software 7 USING SERVER SOFTWARE User will essentially need to understand the following functions for day today use Call Data Monitor Customer amp Statistics Call Data Click
32. vent of untimely demise of the SSC covered product VOICE LOGGERS VOICE LOGGERS PHONE RECORDERS PHONE RECORDERS ARCHIVE EN vm e Supports 1 to 128 Analog PSTN Lines per PC e Also Works on GSM amp CDMA Phones with FCT FWT e Also Supports Recording of PRI Extensions in Analog Mode Software Based on Open Source OS We recommend dedicated system with Static IP address A CUBE ARCHIVE D igita Supports Windows XP 2000 2003 Vista Windows 7 Product Features Recording System Works in Background Computer remains free for other Applications e 24 Hours x 365 Days Recording of all Telephone Calls p 3 e 24Hours 365 Days Recording of all Incoming and Outgoing Telephone Ca Only o gt S o o D 5 o A G Q o a VD Simple amp User Friendly Software Interface User can Self Install ittle external help Solution that supports up to 4 PRI Lines per PC allation Support Telephone Help Desk Remote Login facility for Software Mu operates without User Prompts and Support 275 hours of Recording takes only 1GB HDD Space 500 GB HDD can store more than 1 25 000 hours of Voic Recording Call Log provides data by Local No Opposite No In Out Call Date amp Time of Call Call Duration File Size of Voice Recording Local User Opposite Name and Company wi
33. y Incoming call which has Prefix 22 Dialing Code of Mumbai will automatically Popup on screen Example 3 Suppose you are the MD of your Company amp your Phone No is 98 110 XXXXX You can enter this No in Incoming call Popup for Prefix No When you call on 12345678 your No will immediately Popup on Screen and Staff stands notified to attend to your call promptly This facility is available on LAN also so that Senior Manager s working on their Computer s also stand Immediately notified oi VOICE LOGGERS PHONE RECORDERS 40 Configuring And Using Client Popup User can activate this feature on Remote LAN Machine s over the Network This can be done by creating a Short cut of TMNCP EXE on the Remote Client Machine and activating it This can be done by copy and Paste To activate this feature please activate TMNCP EXE The following Figure 7 1 will appear on Screen Server IP Domain x Logon Local Phone No Onpeste Phone No Customer Info Designation ci d CUBE A CUBE VOICE LOGGERS PHONE RECORDERS FIGURE 7 1 Enter Server IP Domain and click on Logon Please Enter User Name and Password Click OK You can Hide this Window as shown above The Hide Symbol as below will appear in the Ee Taskbar Note Incase you Logoff or Exit TMNCP EXE becomes inactive Warranty 41 10 WARRANTY A CUBE Voice Logger Phone Recorders carry a One Year Warranty agai
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