Sky digibox User Manual HERE
Contents
1. Digital interface On the rear panel of your Sky box there is a plate which covers a general Cu pi a purpose interface This is for future plug in modules which will have their own installation instructions Only plug in modules that are authorised by Sky must be used You must disconnect your Sky box from the mains before removing the plate or plugging in a module Do not remove the plate without further instruction from Sky ra lai digital interface do not uncover a O O O O __ WARNING Disconnect receiver gt lt faa gt xX N a gt gt Environmental information LY Packaging When disposing of this product packaging please ensure that it is recycled qa This will reduce the demand for virgin wood pulp whilst diverting material that would otherwise end up in landfill Set top Box Recycling Do not dispose of this product with your domestic rubbish At the end of its useful life this product contains materials which when processed correctly can be recovered and recycled By participating in the responsible recycling of this product you will be reducing the requirement for new raw materials and reducing the amount of material that would otherwise end up in landfill When you obtain a new similar product your retailer service provider may offer to take this old one off you Alternatively you can take it to your local recycling centre Your ret2. SETTING REMINDERS FOR PROGRAMMES scssscsssscssssssscssscessssssssesssessssesssens 19 cd AAA 19 USING YOUR FERSONAL PLANNER ri ici 20 A a A E 21 Changing channels automatically with AUtOVIEW ssscsssssssscesssessseesssesssens 21 ENJOYING BOX OFFICE ENTERTAINMENT sccsssscsssssssscesssesssscsscesssessssesssesssss 22 Pame tor Box Office programmes sisi do rocas 23 Ordering over the A a 23 2 USING YOUR SKY BOX S10 ge 6210 Serer ne ee ee ee er 38 SAME TUE SUPPORT TL N T ora o is 40 USING YOUR SKY BOX Teleph ne NUMDETS aia iia 40 Mo anere EE EEEE 41 gt R LLJ LL lt L un oc m O gt aa LL 4 FOR YOUR SAFETY Using equipment safely Your Sky box has been manufactured to meet international safety standards but you must take care if you want it to perform properly and safely You must have your Sky digital satellite system installed by a qualified satellite TV installer It is important that you read this booklet completely especially the safety instructions below If you have any doubts about the installation operation or safety of your Sky box please contact Sky or your dealer Warnings and cautions Remember that contact with 230V AC mains can be lethal or can cause a severe electric shock To avoid this risk e Never remove the top cover of your Sky box There are no user serviceable parts inside but there are some high voltage
3. WELCOME TO YOUR SKY BOX GUIDE To find the topic you want click the links on the contents pages use the bookmarks on the left or use the search box You can print all or some pages by going to File gt Print Your Sky remote control Sky set your remote to control your Sky box tv set your remote to control your TV box office show Box Office programmes tv guide check out TV listings mute turn your TV s sound on and off vol and change your TV s volume arrows use when watching TV to see what s on other channels or to highlight onscreen options text switch to text mode colours use to select a variety of onscreen options numbers enter channel numbers or select menu options sky 5 box Office tv guide text 7 pqrs services interactive soled backup 8 tuv 0 help standby turn your Sky box or TV on and off services set up a range of features including parental controls subtitles and favourite channels interactive press for interactive services i get more information on what you re watching or on a highlighted programme ch and change the channel select confirm a menu option back up jump back to previous page help show help on using Sky Guide 0 speaker press before entering a radio channel number Your Sky box standby button and light arrows press to turn your Sky box on and off use when watching TV to see The light
4. a O a E O U LLJ O LLJ x 35 REMOTE CONTROL SETUP Resetting your Sky remote control If you leave empty batteries in your remote control for too long you may need to reset it to work with your TV If this has happened or for any other reason the remote control doesn t work with your TV follow these steps carefully 1 Look up your TV s brand in the list on the right 2 Turn your TV and Sky box on and press tv on your Sky remote control 3 Hold down select and the red key together until the red light on your Sky remote control blinks twice this is after about two seconds 4 Press tv again 5 Key in your TV s code The light on your Sky remote control blinks twice 6 Press standby on your Sky remote control If your TV switches off press select The light on your Sky remote control should blink twice If your TV does not switch off press tv then press standby Repeat the sequence of pressing tv then standby until the TV switches off then press select If the light blinks three times your remote control has checked all the possible settings for the code you used Check you have the right code and start again at step 1 7 Turn your TV back on and press tv guide The TV Guide menu appears meaning the remote control settings are made properly USING YOUR SKY BOX Aiwa Akai Akura Alba Amstrad Baird Bang amp Olufsen BPL Beko Beon Brionvega Bush Crown Daewoo Decca Dual Fergus
5. i information Text reveal select Text hold colours Fastext function From the teletext service press back up then Sky at any point to go back to what you were watching Remember that not all TVs have the teletext function USING YOUR SKY BOX press Sky then text for digital text services press tv then text for your TV s teletext services d O a tv guide box office services interactive UN zZ Q LL a 2 33 Adding non Sky digital channels Some channels can be received by your Sky box but don t appear in Sky Guide listings You can add new channels as follows 1 Press services and select Add Channels 2 In the Add Channels screen make the appropriate settings and select Find Channels 3 After a moment the New Channels screen appears showing both listed and unlisted channels received by the Sky box 4 For each new channel you want to store highlight the channel and press the yellow key Store Channel A tick appears next to the channel name 5 When you re done press select Watching non Sky digital channels 1 Press services and select Other Channels 2 Highlight the channel you want to watch and press select You might not be able to see schedule information for these channels Your Sky box is designed to receive digital television signals transmitted at 28 2 or 28 5 degrees East either unencrypted or encrypted using BSkyB s encryption system It may be p
6. s not enough credit left on your viewing card account to buy this programme or There s not enough space on your viewing card to store the information for this programme The wrong PIN has been entered three times in a row Your Sky box is not receiving a satellite signal Your Sky box is not connected to an operating telephone line What to do now You may be able to buy it later Check the listings to find out when it s next on so you can buy it then Try to delete some programmes from the planner Highlight the programmes you want to delete from your Personal Planner and press the yellow Delete key First check that the telephone lead between your Sky box and the socket is properly plugged in If you still see the message call the number shown on your screen so you can order this programme You will not be able to access anything that needs a PIN for 10 minutes If you have forgotten your PIN call your broadcaster Check that the cables from your satellite dish are correctly plugged into the back of your Sky box Check that the telephone lead between your Sky box and the socket is properly plugged in Message What does it mean What to do now No signal found Your Sky box couldn t find a signal Check the settings you entered were right after you asked it to find new channels This programme is no longer available You selected a programme that is Select another programme no longer available in y
7. 1 Register with a service provider and specify that you want to receive message notification through Sky gt 2 Press services and select System Setup then Picture Settings z 3 Highlight Message Alert and use the arrows to choose On 4 Select Save New Settings when you re done Now when someone sends you a message the message light on your 5 Z f i FER Q Sky box shows yellow and you ll see an envelope symbol in the Search amp Scan banner NOW Ford Monday Night Football On some channels a small onscreen envelope appears briefly over what TN Timo P Channol MMessagos M Favourite you re watching To see the new message press the yellow key Messages set up Message Alert to see the message symbol 31 USING YOUR SKY BOX UN zZ Q LL a 2 32 MORE OPTIONS Using digital text To use digital text services press text on your remote control while you re watching a channel If the channel you re watching doesn t have digital text you see a message telling you how to use teletext instead From the digital text service press Sky at any point to go back to what you were watching Using teletext To use your TV s teletext services press tv on your remote control then text while you re watching a channel Use these keys on the remote control to control teletext Key Function text Enters text mode also exits text on some TVs back up Leaves text mode 0 9 Text page number entry
8. 5 If you left your remote control without charged batteries for longer than 10 minutes reset your remote control to work with your TV See Resetting your remote control for details USING YOUR SKY BOX The batteries in this remote control need changing Insert new batteries within 10 minutes of removing the old set replace batteries as soon as they are empty gt lt a an gt N a O gt 38 YOUR SKY BOX When your Sky box was installed all the connections were made between your Sky box TV video and minidish Follow this diagram for an overview of the standard setup and if you need to connect other devices such as a second TV or a sound system The connections on your Sky box may vary from the picture shown here VIDEO DVD RECORDER WARNING SKY BOX REAR PANEL J m TV SATELLITE Oui ona RF lead DISH your Sky box from the amp mains supply before you e rs connect your Sky box to TERRESTRIAL 3 a or disconnect it from AERIAL anion f any other equipment a Terminals marked with 9 the hazard symbol are gt hazardous live and the external wiring connected to these terminals requires installation by an instructed person or the use of ready made leads or cords With the exceptions of the mains and the telephone line all the interconne
9. LIFESTYLE amp CULTURE MOVIES SPORTS NEWS DOCUMENTARIES KIDS MUSIC MORE 14 USING YOUR SKY BOX O E lt a D LLJ LLJ N 15 Finding a specific channel TV Guide screens list channels by channel number e If you know the number of the channel you can enter it using the number keys e Go down a page at a time by pressing the green key e To see programmes on later today use the right arrow Use the yellow 24 Hours and blue 24 Hours keys to see what s on up to seven days in advance e If you can t see the whole title of a programme press the information key e When you see a programme you want to watch highlight it and press select If its on now Sky Guide tunes to the channel If its on later Sky Guide sets a reminder Seeing what s on your favourite channels Once you ve marked channels as your favourites you can choose to see listings just for those channels From the TV Guide menu press the blue key Favourites The Favourite Channels screen appears where you can check what s on as in other listing screens Q See Managing your favourite channels to set up your favourites USING YOUR SKY BOX 107 8 05pm Tue 23 Jul 8 Today 8 00pm 8 30pm 9 00pm EastEnders Judge John Deed gt Universi Top Gear___ The Kuma Who Wants to Be a Milli Fanny and gt gt Floyd s India House __ Lying In Wait_ Star Trek The Next Gene gt
10. Time gt Channel Messages W Favourite TAKING CONTROL You re in control with Sky Guide You control what you watch on your Sky box by browsing the onscreen sky 5 press the remote control in r Sky rem ntrol sky auae using your Sky remote contro key for the Sky Guide area Sky Guide lets you services you want oO interactive see what s on for the next 7 days E e set reminders for programmes e set up and see your favourite channels x ap yen s BOX OFFICE SERVICES INTERACTIVE j order Box Office movies sports and events a e use a range of interactive services ENTERTAINMENT es n PERE LIFESTYLE amp CULTURE e set viewing restrictions and a spending limit i MOVIES SPORTS change Sky box settings TENS DOCUMENTARIES To get into one of the four main Sky Guide screens press its key on the SDS MUSIC remote control for example tv guide MORE To select an option you can press the appropriate number for example press 1 for All Channels Otherwise press the down arrow so the yellow highlight is on the option you want then press select press the option number or use the arrows to move the highlight and press select back up help 12 USING YOUR SKY BOX Using colour keys for more options Colour options along the bottom of Sky Guide screens give you more choices Simply press the corresponding colour on your remote control When you re watching a programme the colour keys can do differe
11. gt 106 Sky One 107 SkyMix CES 2a Casualty The Bill EastEnders Doctors CAT gt ATA Holby City They Think gt H Page Up Page Down 24 Hours M 24 Hours bd Press SELECT to view 10 8 05pm Tue 23 Jul FAVOURITE CHANNELS om IEE 8 30pm 9 00pm Las Vegas TES It Ain t Half Hi De Hi___ The Bill Emmerdale _ Police C _ It Shouldn t 1 3 gt gt Cheers EE gt Top Ten Mo Behind T Dam Busters European The Carp S Wispa Sq 24 Hours M 24 Hours Press SELECT to view a E lt a O LLJ LLJ N 16 Finding a specific programme If its a certain programme you re looking for press the yellow key A Z from the TV Guide menu then choose the type of programme you re in the mood for for example Entertainment A Z screens list programmes in alphabetical order e To find the programme you want jump to the first letter of the title by using the letters on the number keys As you would write a text message on your mobile phone press the key once for the first letter shown twice for the second letter and so on e If you can t see the whole title or if you want to see more information on the programme press the information key e When you see a programme you want to watch highlight it and press select If its on now Sky Guide tunes to the channel If its on later Sky Guide sets a reminder For details see Setting reminders for programmes USING YOUR
12. you need to reset the remote control to work with your TV See Resetting your Sky remote control for details N N lt cn O x lt a 8 USING YOUR SKY BOX N N lt cn O x lt a GETTING STARTED Turning your Sky box on and off Press the Sky key on your Sky remote control to turn the box on and wait for a few moments for it to start up To turn the Sky box off press the standby key on your Sky remote control The standby light on the front panel is red when your Sky box is plugged into the mains but turned off The light is green when your Sky box is on To save power and money please put your Sky box into standby mode when you re not using it Changing the volume Use the remote control s vol key to change the volume of your TV You can turn the volume off altogether by pressing the mute key 9 USING YOUR SKY BOX tv sky Q Sky turns the box on box office services tv guide interactive standby turns the box off a sy red standby gt green on tv guide interactive skydigibox text back up help text back up help NM pa use the vol key or mute for volume control am Lu ER lt ve 2 Lu O 10 Changing channels To go through the channels one at a time press the channel key on your remote control and wait for the channel to change To jump straight to a certain channel use the number keys to enter
13. 3 minutes until Sky demo Pub Channel QVC Red Hot S4C Welsh Language Channel Setanta Sport ELSA ET Active ENE Sony TV Asia E Page Up E Troubleshooting Read these troubleshooting tips if you come across any problems using your Sky box If you still have problems make sure you have followed the main chapters in this guide carefully If you have any problems with your Sky box that aren t covered in this guide or the other references call Sky or your broadcaster What s wrong Possible reason What to do now a My Sky remote control isn t working Your Sky box may be off or not Make sure you point your Sky remote control directly plugged into the mains at your Sky box and that nothing is between the two amp The batteries in your remote control The remote command light on your Sky box and on A may be flat or something may be your Sky remote control should flash each time you 7 between your remote control and your press a remote control key If neither light flashes Sky box check the batteries in your remote control Pve forgotten my PIN E Call your broadcaster to have your PIN reset Nothing is happening onscreen E Make sure the mains lead is properly plugged in and your Sky box is switched on Press Sky on your Sky remote to control your Sky box My Sky remote control works with my Someone has pressed tv on your Sky Press Sky on your Sky remote to control your Sky box TV but not with my
14. PIN Restrictions On Off The options Viewing Restrictions Channel Restrictions and Other Restrictions are dimmed out meaning the PIN restrictions you CHAN ANNE LSO specified under those options are now turned off 7 Press the red key again to turn the specified PIN restrictions on again ama Even if you turn your settings off in this way you ll still need to enter gt your PIN to watch programmes out of their normal watershed time The times are shown here O programme rating when PIN is needed 18 before 10pm 15 before 8pm 12 before 8pm 27 USING YOUR SKY BOX MANAGING YOUR FAVOURITE CHANNELS Once you get to know what channels you watch most often you can set them up as your favourites so you can find them more easily Storing favourite channels 101 BBC 1 London y 11112 LIVINGtv un 1 Press services and select Favourite Channels 102 BBC 2 England 113 Living TV 1 The Favourite Channels screen appears showing the list of available A ALEA e 104 Channel 4 116 BBC FOUR channels fns pus a 2 Highlight a channel you want as one of your favourites and press aE One o 121 Challenge LL 107 Sky One Mix v 11124 Bravo the yellow key Favourite 109 UKTV Gold 125 Bravo 1 A tick appears next to the channel 110 UKTV Gold 1 127 Paramount 111 UKTV G2 128 Paramount 2 3 Choose up to 50 channels and press select when you re done a age Down SELECT w i y Switching to a favourite channel Press yellow ag
15. Sky box remote control Some or all of the keys on my Sky Someone has pressed Sky on your Sky Press tv on your Sky remote to control your TV remote control don t work with my remote control or you need to reset Refer to Your Sky remote control in this guide to reset TV your remote control your remote can t find a channel have The channel may only broadcast for Check the TV Guide listings to see when the channel is previously watched part of the day available 41 USING YOUR SKY BOX gt gt Oo E oc a a Ta What s wrong There s onscreen interference Display messages Possible reason Your TV or video recorder may not be correctly tuned What to do now Check that your TV and video recorder are correctly tuned to your Sky box For further information refer to your TV and video recorder user guides In some cases your Sky box may need retuning Call Sky Customer Service for further advice Read these tips if you see a message onscreen and you don t know what to do next Message Insert your viewing card There is a problem with your viewing card Insert your new viewing card This viewing card is not authorised This is the wrong card for this Sky box Insert the correct viewing card 42 USING YOUR SKY BOX What does it mean There s no viewing card in the viewing card slot of your Sky box Your Sky box cannot recognise your viewing card You have inserted you
16. filled with liquids such as vases on top of your Sky box Never place naked flame sources such as lighted candles on top of your Sky box Do not pick up or otherwise move your Sky box while its connected to the mains supply If you want to move your Sky box first disconnect it then wait at least 30 seconds before continuing USING YOUR SKY BOX Electrical information Mains plug and its fuse The supplied mains plug may be a non rewireable type or a rewireable type Both types contain an approved 3A fuse If you need to replace the fuse use an ASTA or BSI approved BS 1362 fuse rated at 3A and marked with either of these symbols The non rewireable plug has its fuse beneath a fuse cover on its face Use a screwdriver to lever off the fuse cover replace the fuse with a new one and refit its cover Never use a plug if its fuse cover Is missing The fuse is inside the rewireable plug Use a screwdriver to remove the plug s back cover then lever out the fuse and replace it with a new one Replace the plug s back cover gt R LLJ LL lt N a O 5 as LL If the supplied mains plug is not suitable for your mains socket outlet remove its fuse and then cut the plug off the lead Destroy the severed plug immediately to avoid the shock hazard which would exist if this were to be plugged into a mains socket Do not attempt to repair or modify the mains lead or plug Fit an appropriate mains plug on
17. padlock or an 8PM symbol appears next to the channel depending on what anita Bee ame ee Gre level of control you choose E Page Up Page Down Lock Unlock MAfter 8pm av Colour buttons to set restriction then press SELECT i gt UN xX l O oz E U Controlling how much is spent on services You can help prevent programmes being bought without your permission from Box Office or interactive services being used that demand a call charge as follows SIV 2 05pm Tue 23 Jul E OTHER RESTRICTIONS 1 Select Other Restrictions trom the Parental Control menu 2 Highlight PIN Entry Before Going Online and use the left right arrow to HIMETENES A Goin Ouinen choose On Now anyone who wants to use the phone line within an interactive service subject to a call charge has to enter the PIN first 3 Highlight Spending Restriction select On then set a limit to the cost before the PIN is needed If you set the limit at 0 00 you ll have to enter the PIN every time you want to order a Box Office programme 4 Select Save New Settings when you re done Use to change restriction To turn these settings off just select Off from the Other Restrictions screen 26 USING YOUR SKY BOX Turning off all PIN controlled restrictions There is a quick way of turning all your PIN restrictions off and on without having to go into each screen av F NS y Go to the Parental Control main menu and press the red key guide
18. the channel number For example enter the sequence 5 0 1 for Sky News If you don t know the number press tv guide on your remote control select All Channels and look up the channel in the list The chapter Seeing what s on shows how you can change channels from the full screen listings such as TV Guide When you change channels the Search amp Scan banner appears USING YOUR SKY BOX text back up A k change channels one at a time with ch help or by channel number with the number keys a LLJ lt N zZ LLJ w 11 Using the Search amp Scan banner The Search amp Scan banner helps you see what s on now and later change channels and set reminders all without interrupting what you re watching Press the up down arrow or select to show the Search amp Scan banner When you see the banner press the up down arrow to see what s on other channels Press the left right arrow to see what s on earlier and later today on the channel shown e If you see a programme on now that you want to watch press select e If you see a programme you want to watch and it is on later press select to set a reminder See the chapter Setting reminders for programmes Press back up to remove the banner USING YOUR SKY BOX use the arrows to show the banner and see what s on text backup help 36 20 DEN 0 0 SCO 401 Sky Sports 1 8 41pm Mon 23 Jun NOW Ford Monday Night Football i
19. SKY BOX All Over The Shop Art Attack Boy Meets World Bushido Cheers Classic Toons Cops Coppers Cross Wits SELECT 8 00pm 10 30pm 10 00pm 8 30pm 11 00pm 8 00pm Tue 8 00pm Tue 11 30am 9 15pm E Finding out more about a programme You can find out more about a programme with the information key on the remote control Press the information key when you re watching something when the Search M cet information on programmes amp Scan banner is onscreen or when a programme is highlighted in the other 4 W with the information key listings such as TV Guide zZ ps The information banner appears with everything you need to know about the E programme g i Oscar winning comedy drama with Matt Damon as Press back up to remove the info rmation ban ner imathematical genius struggling to come to terms with his Z talent and Robin Williams as the psychologist trying to help TE him who learns much about his own pain in the process Y Codes used in the information banner Rating codes Letter codes Content codes U Universal suitable for all audiences including HD This is a High Definition programme which can S Sex or nudity young children be watched with a Sky HD box and relevant Strong language PG Parental guidance is recommended Some subscription 7 Violent scenes discretion may need to be applied as to C This programme is copy protected and may not O ters the suitability of the fi
20. ailer or local municipal authority will advise you of the collection facilities available for waste electronic products in your area Use of this service will be free to you 39 USING YOUR SKY BOX gt O gt gt E oc a a a Ta 40 GETTING THE SUPPORT YOU NEED You can get help on using Sky digital from various places Use this booklet as your full guide to using your Sky box and getting the most out of its exclusive features The troubleshooting tips in the next pages may come in handy if you have any problems For onscreen tips go to the Sky Welcome Channel on 998 or the Sky Customer Channel on 999 You can get interactive technical help under Interactive gt Sky Customer Service gt Technical Assistance Press Help on your remote control for general help on using the Sky Guide screens For online help go to the Customer Support pages of www sky com Don t forget the user guides that come with your TV video DVD recorder sound system and any other accessories you re using If you need to talk to someone contact your dealer or broadcaster Telephone numbers You can find Sky and other broadcasters phone numbers under Services gt Telephone Numbers Call Sky if the problem is related to Sky or Sky features Before you call you need your system s details which are found under Services gt System Setup gt System Details USING YOUR SKY BOX SANS Favourite Channels A 0 0
21. ain to remove the channel as one of Your stored favourites are marked with a tick in the Search amp Scan banner W your favourites and other onscreen listings Change channels to one of your favourites as follows 1 When you re watching a programme press the blue key The Search amp Scan banner appears showing the first of your favourites 2 Keep pressing the blue key to go through the list 401 Sky Sports 1 y 8 41pm Mon 23 Jun 3 Press select when you see the channel you want NOW Ford Monday Night Football Sky Guide tunes to the channel Time Channell Messages W Favourite Seeing what s on your favourite channels To check full listings for your favourite channels go to the TV Guide menu and your favourite channels are marked with a tick press the blue key Favourites 28 USING YOUR SKY BOX N LLJ E a gt O LL oz gt O gt 29 WATCHING TV WITH SUBTITLES OR AN AUDIO DESCRIPTION You can show subtitles or play an audio description for the current channel as follows 106 Sky One 1 Press Help on your Sky remote control when you re watching TV Audio Desevnilon OFF 2 Ifthe Subtitles or Audio Description option is available use the _ Use hf to change setting press SELECT to continue left right arrow to choose On then press select The settings last until you change channels 10 05pm Tue 23 Jul LANGUAGE amp SUBTITLES To have subtitles or an audio description on all t
22. ctions between the rear panel scart lead V a 230V 0 3A 50Hz i DIGITAL INTERFACE 5V DC 600mA max 3V3 DC 1 2A max WARNING DISCONNECT FROM MAINS SUPPLY BEFORE REMOVING COVER NO USER SERVICEABLE PARTS INSIDE DISH INPUT 13 18V DC 350mA max VCR SCART o DIGITAL INTERFACE WARNING DISCONNECT RECEIVER FROM THE MAINS BEFORE REMOVING ACCURATELY FOLLOW THE MODULE INSTALLATION INSTRUCTIONS TV SCART TELEPHONE LINE of your Sky box and a i our other equipment RF y T audio y quip are safe extra low lead a E lead den ata E voltage circuits oa LH telephone mains However you should O p lead di h LO A lead ea always disconnect the box from the mains gt before connecting other SECOND TV SAE a x gt SOUND SYSTEM dentes USING YOUR SKY BOX Connecting to the telephone line The telephone lead is intended for connection to standard analogue UK telephone lines This lead and your Sky box have been specifically designed for this purpose Do not attempt to connect the telephone lead to anything other than a standard UK telephone line
23. ctive gt Sky Customer Service gt Technical Assistance gt For all Sky remote controls Follow the relevant options until you get to the code for your model number then make a note of the code Point the remote control away from the TV and Sky box and press the tv key Press and hold the select and red keys together until the red light blinks twice Enter the code If it s a 3 digit number press select after the code Press Sky to complete the setup Dn Ww fF W N Now check the settings point the remote control at the Sky box and press tv then number 3 You should now be able to see a terrestrial TV channel 36 USING YOUR SKY BOX l a a U LLJ OQ LLJ as 37 Replacing the batteries Your remote control runs on AA batteries MN1500 LR6 or UM 3 When it s time to replace them Sky Guide gives you a warning message and a low battery symbol appears in the banner Take empty batteries out straight away and replace both batteries at the same time Please don t put old batteries in the everyday household rubbish They should be taken to a special environmentally friendly collection point Replace the batteries as follows 1 Remove the battery cover by pushing up the catch and sliding the cover away 2 Carefully remove the old batteries 3 Put the new batteries in matching the marks and 4 Put the cover back on sliding the top part in and making sure the catch clicks into place
24. enu or scroll down GAMING amp DATING to the next page SPECIALIST Lu LLJ UN 3 Highlight the radio channel you want to listen to and press select To switch to a radio channel by keying in the number remember that radio channel numbers have four digits usually beginning with 0 18 USING YOUR SKY BOX SETTING REMINDERS FOR PROGRAMMES If there s a programme on later you want to watch Sky Guide can remind you when it s about to start the reminder symbol appears next If you see an advert for future programme s and you see the green to the dere in the Search amp set reminder option press the green key before the end of the advert and a dd follow the instructions onscreen A A EO A M WA o To be reminded about a future programme shown in programme listings simply Personal Planner Reminder 9 59pm Mon 23 Jun highlight it and Press select This programme is about to start f Malcolm in the Middle 10 00pm Sky One In the Search amp Scan banner a reminder symbol appears next to the tad s ELECT to view or BACK UP to cancel Eniron AN programme title O E lt a D LLJ LLJ N From full screen listings such as TV Guide your Personal Planner appears the reminder message shows 1 minute before the start showing your entire list of selected programmes See Using your Personal Planner for details One minute before the programme starts the reminder message appears
25. he time where available follow these steps 1 Press services select System Setup and then Language amp Subtitles Subtitles ON 2 Highlight Subtitles or Audio Description and use the left right arrow to ENGLISH choose On AUDIO DES 3 When you re done highlight Save New Settings and press select Finding programmes with subtitles audio description Sky Guide can bring your attention to programmes that have subtitles or an audio description To set this up follow these steps E Reset all settings Usef to change setting l Press services select System Setup then Languages amp Subtitles 2 Highlight Highlighted Programmes and use the left right arrow to lt 10 05pm Tue 23 Jul select Audio Description or Subtitles This means programmes that LANGUAGE amp SUBTITLES have subtitles or an audio description are shown clearly with a white highlight in the TV Guide and Box Office 3 Highlight Beep on Audio Description and use the arrows to select On ENGLISH This means when you tune to a programme with an audio description Highlighted Programmes SUBTITLES gt an OF you hear a distinctive beep 4 Select Save New Settings when you re done USING YOUR SKY BOX GOING INTERACTIVE The interactive screens are for your entertainment and information Press the interactive key on your remote control to access services including Sky Customer Service shopping email and games When you re watching TV watch out for a colou
26. ia your remote control appear on your account at the next available payment date You re only charged for a Box Office programme if you watch any part of it Ordering over the phone If you can t order with your remote control for any reason you ll see a message onscreen You can then order programmes over the phone by calling the number shown Phone orders are subject to a telephone administration charge LL a LL LL x lt ca gt oO zZ LLJ 23 USING YOUR SKY BOX HAVING MORE CONTROL OVER KIDS VIEWING Because of the range of channels on offer there may be a few you d rather the kids didn t watch With a PIN and the right settings you can avoid many unsuitable programmes being shown without your permission SERVICES To take more control over who watches what in your household start by i i pressing services on your remote control then select Parental Control from the o NBER 4 F AN 3 vi ml Services menu Changing your PIN When you first get your Sky box your PIN is the last four digits of the number on the back of your viewing card You need this number to get into the Parental Control screens E gt Ya Z O zZ O U Change your PIN to a personal secret number that you ll remember easily From the Parental Control screen select Change PIN and key in a new four digit number You ll have to key the number in twice 2 7 2 05pm Tue 23 Jul Y
27. ing it via the satellite We ll let you know about these new features as soon as they re available Check channel 999 Sky Customer Channel and 998 Sky Welcome Channel for the latest on Sky features 6 USING YOUR SKY BOX Your viewing card Your viewing card needs to stay in your Sky box at all times so you can view all the channels you re entitled to The viewing card slot is on the front of your Sky box The last four digits of the code shown on the back of the card is your default PIN number see About your PIN N There s no need to remove the viewing card unless you are checking your PIN o T ber or if it s faulty or has expired il una cn dl y p card in its slot Please remember these cautions position may vary lt Don t remove or re insert the viewing card unnecessarily Don t bend the viewing card e Keep the card away from heat and sunlight e Keep the card dry Never clean it with fluids use a soft dry cloth Keep the card away from small children and pets 7 USING YOUR SKY BOX Your Sky remote control and your TV Your Sky remote control can work with both your Sky box and your TV Press tv on the remote control to switch control from the Sky box to the TV Press Sky to go back to controlling the Sky box The Sky installer should have already set up the remote control for you If you leave your remote control without batteries for longer than 10 minutes or if you have a new TV
28. is red when the Sky box what s on other channels or is plugged in but not on standby to highlight onscreen options green when the Sky box is on select confirm a menu option tv guide back up check out TV listings jump back to previous page i get more information on what you re watching or on a highlighted programme F skydigibox interactive card DB select 0 tv guide i back up remote command online message Sky viewing card O 4 OOG remote command light message light Sky viewing card slot behind flap red when receiving a command from yellow when a message comes in insert your viewing card here the Sky remote control interactive card slot online light insert your interactive card here when green when online when using the using interactive services and only when an phone line Instruction to do so appears on the screen Your model s configuration may vary from the illustration shown Sky is not responsible for the manufacture of your Sky box For your manufacturer s details and specifications of your Sky box see your printed guide WELCOME TO SKY This is your guide to using your Sky box siving you the essentials as well as handy tips WHAT DO YOU WANT TO DO Get started See what s on Search programme listings and set reminders Use your Planner Manage your reminders Order Box Office programmes Have more control over kids viewing Watch your favourite channels Get support CONTENTS
29. lanner 20 USING YOUR SKY BOX Linking series Programmes that are part of a series and shown by the same broadcaster can be linked so you can automatically get reminders for the entire series Set a series link as follows 1 Go to the TV Guide menu and press the green key Planner The Royle Family Thu 9 00pm If you choose to watch something else instead of a linked programme the link is broken and future episodes are not added to your Planner oz n Mona the Vampire Mon 3 00pm LLJ Mob z 2 Highlight a programme you ve set a reminder for If it s part of a series Ennis Mon 8 00pm T the green option Series Link appears The Day After Tomo Tue 7 00pm a The Gene Hunters Tue 10 00pm 3 If you can see the green option press the green key T o Wed 10 00pm The Series Link symbol appears next to the programme Select MTV Thu__ 4 00pm N oz LLJ a Changing channels automatically with AutoView press green to set the series link If there s something on later that you re sure you ll want to watch you can choose to tune straight to it with AutoView press red to set AutoView To turn AutoView on highlight the programme in your Personal Planner then press the red key AutoView The AutoView symbol appears next to the programme A reminder message appears one minute before the programme is due to start Your Sky box tunes to the programme at its start time unless you stop it by pressing back u
30. live parts e Do not attempt to repair your Sky box For repairs please contact Sky Customer Service e Never attempt to move or repair your satellite dish or low noise block e Make sure that all electrical connections are properly made e Do not connect any of your equipment Sky box TV video recorder etc to the mains supply until you have properly connected all the other leads e Disconnect your Sky box from the mains supply before you disconnect any other equipment from its rear panel e Never push anything into holes slots or other openings in the casing of your Sky box except your viewing card and interactive card into their respective slots Your Sky box is intended for use in moderate climates Do not use or store your Sky box in hot cold damp or dusty places In order to ensure a free flow of air around your Sky box allow at least 10 cm of space above and on all sides especially between your Sky box and your TV Do not cover any ventilation slots Ensure the ventilation slots do not become impeded with items such as newspapers tablecloths and curtains or similar items Do not place your Sky box close to sources of heat such as a heater or direct sunlight The maximum temperature should not exceed 40 C Do not place your Sky box in an enclosed cabinet with more than one other piece of audio video equipment e g VCR or DVD Do not put anything on your Sky box which might drip or spill into it Never stand objects
31. lm for younger or play back correctly if you try to record it N impressionable children DS DD You can hear this programme in surround sound if 12 Suitable for viewers aged 12 years or over your TV home cinema system is compatible More mature themes or language make the AD You can choose to play an audio description over film unsuitable viewing for young children this programme a narrative soundtrack for the 15 Suitable for viewers aged 15 years or over May partially sighted See Watching TV with subtitles or contain stronger language an audio description 18 Suitable only for adult viewers aged 18 or S You can turn subtitles on for this programme over See Watching TV with subtitles or an audio description l TPMT This programme is shown in widescreen y See Having more control over kids viewing to see how to restrict rated programmes 17 USING YOUR SKY BOX Finding and listening to radio channels You can switch to radio channels in the same way as TV channels 1 Use the up down arrow to browse through the channels shown in the Search amp Scan banner ADULT 2 Select Radio to see the list of radio channels Radio channels appear with a speaker symbol next to them d BOX OFFICE SERVICES INTERACTIVE z 2 Press select when you see the radio channel you want to listen to RAD Y SHOPPING E You can see the entire list of radio channels as follows RELIGION x INTERNATIONAL 1 Press tv guide and select More from the TV Guide m
32. n you re done If you want to unlock rated programmes just highlight the category in the Viewing Restrictions screen and press the red key again Unrestrict Viewing restrictions can be applied only to programmes where the broadcaster provides category restriction information USING YOUR SKY BOX S A 10 05pm Tue 23 Jul ADULT CHANNELS Remove Adult Channels ON gt UsefHto change setting 2 05pm Tue 23 Jul VIEWING RESTRICTIONS Parental Guidance PG 12 Years or Over 12 f 15 Years or Over 15 Le Adult Viewing 18 al E Restrict Unrestrict Restrict categories and press SELECT when complete Restricting specific channels If there are just one or a few specific channels you d prefer members of the BT oop family not to watch you can lock them one by one as follows CHAN RESTRICTIONS 1 Select Channel Restrictions from the Parental Control menu This screen lists all the channels by channel number 92 Not For Kids TV 74 TBN Europe 75 DAYSTAR 2 To find the channel key in the channel number if you know it or use the red and green keys to go one page up or down 82 Datina Channel 3 Highlight the channel you want then press the yellow key Lock to lock it gt E at any time of day or the blue key to lock it after 8pm only 85 Look4Love TV 94 Your TV 95 Authentic TV 96 Ex amp Mart TV 00 Sky Box Office 01 Sky Box Office 02 Sky Box Office 88 Gay Network 03 Sky Box Office A
33. nt things red Shows you the interactive screens for that programme if text backup help S available Na green Sets a reminder for a promoted programme if available O U 5 yellow Shows the Message Alert screen a x blue Shows what s on your preset favourite channels neccoir kos Torone opiions See Managing your favourite channels for details 13 USING YOUR SKY BOX SEEING WHAT S ON Quick glance at what s on with Search amp Scan a a With Sky Guide you don t have to change channels to see what else is on 714 Sky Box Office K When you re watching a programme press select or the up down arrow on NOW Dr Dolittle Il the remote control The onscreen Search amp Scan banner appears 0 P tovieww O O O O e To see what s on the same channel later today use the left right arrow ress SELECT to view To see what s on a different channel use the up down arrow then left right to check different times O E lt a D LLJ LLJ N press tv guide for box office services Complete overview of what s on with TV Guide E To see the entire list of programmes and channels press tv guide The TV Guide menu appears giving you a choice of categories Press the down arrow or 0 for More to see the next screen of categories BOX OFFICE SERVICES INTERACTIVE Highlight the type of programme you re in the mood for and press select All Channels gives you the entire list of channels EITT
34. on Fidelity Finlandia Finlux Fisher Funai Genexxa Goldstar Goodmans Granada Grundig Harwood Hinari Hitachi ITT JVC Loewe Matsui Memorex Metz Minoka Mitsubishi NEI Nikkai Nokia Nordmende Orion Panasonic Philips Pioneer Protech Pye Roadstar Saba Saisho Salora Samsung Sanyo Schneider Seleco Sharp Siemens Sony Soundwave Tandy Tatung Technics Telefunken Thomson Thorn Thorn Ferguson Toshiba If the setup didn t work If you followed the steps carefully but can t see the TV Guide menu at the end of it follow these simple steps 1 Check and make a note of which TV channel you use for watching Sky digital TV 2 Press tv on your remote control 3 Hold down select and the green key together until the red light on your remote control blinks twice this is after about 2 seconds 4 Key in the number your TV uses for watching Sky digital TV and press select The red light blinks meaning the remote control settings are made properly If you have tried all the setup options and still can t use Alternative setu p your remote control with l O a E O U LLJ O LLJ x your TV call Sky Customer Service If your TV s brand isn t listed on page 51 you can try an alternative setup This involves programming your remote control to the TV s specific model code instead of the brand code as follows 1 Firstly you need to check the code for your TV model Go to Intera
35. onscreen e Press select to tune to the programme e Press back up to carry on with what you were watching A If broadcasters change their schedule by less than 6 hours your reminders are automatically updated 9 30pm When reminders clash Friends 9 00pm Sky One If you try to set a reminder for a programme and it clashes with a previous one Sky Guide asks you what you want to do e Press select to be reminded about both programmes e Press back up to cancel the latest selection 19 USING YOUR SKY BOX USING YOUR PERSONAL PLANNER When you set a reminder for a programme it s stored in your Personal Planner To get to your Planner go to the TV Guide menu and press the green key Planner 7 ERATEN Uncovered 10 00pm Z Mona the Vampire Mon 3 00pm zZ Use the colour keys to manage programmes listed in your Personal Planner T EastEnders Mon 8 00pm a red AutoView makes your Sky box tune straight to the programme The Day Aftor Tomo Tuo __7 00pm The Autovi bol tto th The Gene Hunters Tue 10 00pm s e AutoView symbol appears next to the programme ETE Wed 10 00pm a See Changing channels automatically with AutoView for Select MTV Thu 4 00pm ir details The Royle Family Thu 9 00pm green Series Link sets a reminder for every episode of a series de a The Series Link symbol appears next to the linked programme See Linking series for details yellow Delete takes the programme out of your Personal P
36. ossible to receive other digital satellite signals but it s not guaranteed USING YOUR SKY BOX S 10 05pm Tue 23 Jul ADD CHANNELS Frequency Ghz E Reset symbol Rate amp FEC settings Press SELECT to find or BACK UP to cancel av 2 05pm Tue 23 Jul OTHER CHANNELS Remove Choose channel and press SELECT N zZ Q LL a 2 Recording programmes onto video DVD You can record satellite programmes from your Sky box to your video or DVD recorder To record a satellite programme make sure e you have read the user guide that came with your video DVD recorder for details e your video recorder is set up properly see the chapter Your Sky box for the connections e your Sky box is on and tuned to the channel you want to record e your video DVD recorder s timer is set it automatically tunes your Sky box to a programme when it starts For details see Changing channels automatically with AutoView Some video DVD recorders start recording an AutoView programme automatically if they re connected to your Sky box with a SCART cable Your video DVD recorder s user guide should be able to tell you if you can do this on yours a The AutoView feature is handy for recording programmes because Some programmes are copy protected and may not play back correctly if you record them Copy protected programmes are marked with a Cin the programme information banner 34 USING YOUR SKY BOX
37. ou can change your PIN from this screen whenever you want PARENTAL CONTROL 1 CHANGEPIN lt About your PIN 3 VIEWING RESTRICTIONS Keep your PIN secret to make it effective 4 CHANNEL RESTRICTIONS 5 OTHER RESTRICTIONS Once it s set you can have Sky Guide ask for the PIN before showing certain programmes If you forget your PIN call your broadcaster EPIN Restrictions On Off 24 USING YOUR SKY BOX E gt Ya Z O zZ O U 25 Hiding adult channels You can hide all channels classed as adult from all channel listings as follows 1 Select Adult Channels from the Parental Control menu 2 Highlight Remove Adult Channels and use the left right arrows to choose On 3 Select Save New Settings when you re done Adult programmes are removed from all listings apart from your Personal Planner If you want to be able to see the adult channels again just choose Off in the Adult Channels screen Restricting rated programmes Some programmes have an age rating as a guide to how suitable they are for children You can lock all such rated programmes so anyone who wants to watch them has to enter the PIN 1 Select Viewing Restrictions from the Parental Control menu highlight the appropriate rating and press the red key Restrict on your remote control A padlock symbol appears next to the category you choose as well as all the lower categories 2 Press select whe
38. our Personal a Planner E System fault There was an unexpected error with Call Sky Customer Service a your Sky box during system setup N Housekeeping Your Sky box is trying to resolve a Wait for your Sky box to resolve the problem if it is Please wait system fault not resolved call Sky Customer Service The batteries in this remote control are The batteries in the remote control Change the batteries in your remote control as soon low Please replace within the next few need to be changed as possible days or you see a battery symbol in the Search amp Scan banner Channel not available You have entered the wrong channel Select a different channel or turn off the Remove Adult number If its an adult channel it may Channels setting in the Parental Control screens have been removed by parental control settings 44 USING YOUR SKY BOX
39. p AutoView might not work with some programmes such as Box Office programmes 21 USING YOUR SKY BOX ENJOYING BOX OFFICE ENTERTAINMENT With Box Office you can watch movies sports and other events by ordering them with your remote control To order Box Office programmes with your remote control your Sky box has to be connected to a phone line Order Box Office programmes as follows 2 MOVIES A Z O l NEW MOVIES v j Press box office on your remote control to see the Box Office menu SPORTS amp EVENTS A o PREVIEWS 2 Select the listing that suits you for example Movies By Start Time to see ADULT PAY PER NIGHT the next films showing ADULT MOVIES 3 In the listing highlight the programme you want to order and press select 4 Follow the instructions onscreen you may be asked to select a start time and or enter your PIN If the programme s on now your Sky box tunes to it If its on later the programme is put in your Planner and you get a reminder message 1 minute before the start time A To watch a Box Office programme shown before its normal watershed programme rating when PIN is needed time you need to enter your PIN The times are shown here 18 before 10pm For details on using your PIN and parental control settings see gt IO 12 before 8pm Having more control over kids viewing 22 USING YOUR SKY BOX Paying for Box Office programmes Charges for Box Office programmes booked v
40. r old viewing card Your viewing card is not authorised You have more than one box and have put the wrong viewing card in this Sky box What to do now Insert or reinsert your viewing card The card holds all the information your Sky box needs to know about your subscription Check that it s your viewing card that it s in the right way up and that it s not damaged Remove your old viewing card and insert your new viewing card Call the telephone number shown on your screen to get your viewing card authorised Insert the correct viewing card for this Sky box gt gt Oo E oc a a va 43 Message You cannot purchase this programme at the moment This programme has already started The Personal Planner is full You must delete an entry before another programme can be added There is insufficient credit left on your viewing card or There is insufficient space left on your viewing card You have entered your PIN incorrectly three times PIN is now blocked for 10 minutes No satellite signal is being received To use the full range of interactive services please ensure that an operating telephone line is connected USING YOUR SKY BOX What does it mean Because of a temporary problem you can t buy this programme now The programme has already started and you can t buy it now You already have the maximum number of programmes in your Personal Planner There
41. r symbol onscreen telling you sy y there s an interactive service available Press the colour key when you see the en press interactive for the symbol v llo interactive menu Some interactive services may need a phone line connection call charges may apply and or a Sky digital subscription There is no charge for using the interactive Sky Customer Service screens but from there you can get to other interactive services which may Sky Active be subject to charges You ll be informed about these charges before 2 ave connecting i PlayJam Teletext Holidays Sky Customer Service Sky Gamestar Interactive cards PlayMonteCarlo amp Roulette Your Sky box has an interactive card slot which you need for some interactive i i Diretgove Govt Info services Only insert an interactive card when a message onscreen tells you to ho Betina Zone do so MORE LLJ E WW lt oO LLJ _ oO oO Playing games Go to nteractive for online and offline games The games you can play depend on your subscription and call charges may apply You can play games with your remote control or gamepad available for purchase See the help options within the interactive screens for details S 30 USING YOUR SKY BOX Setting up message alert Some interactive services may let you send email or text messages You can ask Sky Guide to let you know you when a message comes in as follows Messages E
42. the lead If this plug contains a fuse it should be as described above If you are using a non fused plug an external fuse must not exceed 5A Connecting to the mains supply Your Sky box operates with 230 Volts AC 50 Hz mains supply Do not connect it to a DC power supply On some models the supplied mains lead has a 2 way connector at one end and a mains plug at the other Insert the 2 way connector into your Sky box before you insert the plug into the mains supply The only way to disconnect your Sky box from the mains is to take the plug out of the socket Your Sky box must therefore be installed near the mains socket outlet which should be easily accessible If you are in any doubt about anything relating to the mains supply consult a competent electrician 5 USING YOUR SKY BOX BACK TO BASICS The Sky installer should have shown you the basics of how to use your Sky equipment Here s a reminder of what you need to enjoy the channels and features on offer How your Sky box works Digital TV gives you stunningly clear pictures and sound and with Sky digital you have plenty of choice when it comes to what you watch Your Sky box gets digital information from the satellite through the minidish it then decodes the information and sends it to your TV UN UN lt aa a x y lt aa Keeping you up to date As we make improvements and create new features we update the software you see onscreen by send
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