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iSPOS Connect user manual _logo_ V1 0 - 20100120
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1. 24 6 3 Disk Drive Troubleshooting 25 6 4 RAM 25 6 5 Serial Port Troubleshooting 25 6 6 Error Messag s cuand 26 GAUTI N eie 27 PRECAUTION ci n acd cid a ric ncc cc o Ce E c d Rc Pa 28 4 iSPOS Series User s manual 1 SPECIFICATION Overall Dimensions A A 5 iSPOS Series User s manual Weight EMC Safety CPU System Chipset BIOS Standard System Memory Ethernet VGA SENOR TECH CO LTD a T 8 5 Kg FCC Compliant gt CCC CB Micro FCPGA AMD LX500 iSPOS 150 Intel Atom N270 1 6GHz w 512KB Cache iSPOS 650 AMD LX CS5536 Chipset iSPOS 150 Intel 945GSE Chipset iSPOS 650 Award BIOS 2M Support ACPI Function iSPOS 150 Award BIOS 4M Support ACPI Function iSPOS 650 1 x PS 2 Port Keyb
2. Serial Port Problem Suggestion A serial device is connected to the iSPOS Verify that power is being applied to the serial but the serial device does not respond to device and that it is turned on Make sure the the data it is receiving from the iSPOS cable connecting the serial device to the Upper the iSPOS does not respond to data being Part serial port is properly configured for the sent by the device application Also Make sure the cable is connected securely at both the Upper Part and serial device Try another cable to see if the problem is resolved Make sure the application software is sending data to the correct port 25 iSPOS Series User s manual 6 6 Error Messages Error Message SENOR TECH CO LTD Possible Cause C drive error C drive failure Keyboard error CMOS battery state low CMOS system options not set CMOS display type mismatch Power off and reseat the hard disk drive Run CMOS setup utility and ensure the correct hard disk type is entered Auto Detect If possible try another known working hard drive in the iSPOS If the new drive still does not work the problem will be internal to the iSPOS either the Hard Disk bay is faulty or the motherboard 1 faulty If the replacement drive works replace the original drive and run DOS scandisk on the drive if the problem 1 not fixed the drive 1 faulty and will need to be replaced Power off and reseat the hard disk dr
3. MIC USB 2x AUDIO PS2K B POWER LANA PRINTER or VGA COM 4 Chassis Inner View Fastener 2x 12 iSPOS Series User s manual SENOR TECH CO LTD Connector locations COM 6 PRINTER or VGA COM 5 USB 2X _ m COM 4 PS2 K B m 3 LAN Audio DC Power r MIC Power Supply Enclosure Power Adapter Cover V Velero 2x Sillica gel grommet 79 94 Sillica gel plug Cable Fixing panel 13 iSPOS Series User s manual SENOR TECH CO LTD 2 5 Power on Turn on the unit by pressing Push ON Switch located under the SENOR Logo on the front of LCD turn off the unit manually by pressing and holding the switch for 3 seconds When connected to an AC source the Power Mode LED will illuminate automatically The unit s mode can be de
4. ISPOS series User s Manual SENOR TECH CO LTD http www senortech com Rev 1 0 SENOR TECH CO LTD SAFETY STATEMENTS Product Name iSPOS The following standards are applied only to the equipments that are so labeled Europe CE marking VDE EN 60950 1 2006 North America EMI FCC Class National 60950 1 CE Marking The equipment conforms to the following Directive and Norms Directive 2004 108 EC Directive 2006 95 EC ETSI EN 300 328 V1 7 1 2006 ETSI EN 301 489 17 V1 3 2 2008 EN 50371 2002 EN 60950 1 2006 ll Federal Communications Commission statement This equipment has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna O In
5. OR TECH CO LTD PRECAUTION Specifications are subject to change without notice Avoid exposing the product to direct sunlight and do not use the product near areas of high moisture Do not block the unit s ventilation openings Do not attempt to disassemble or modify this product by yourself as doing so may expose you to an electric shock All servicing should be performed by qualified personnel and should conform to all local codes APOS 1 equipped with the specific power adapter 19V 3 2A Do not use any other type of adapter to operate the product It is recommended that you only use the manufacturer s supplied adapter If any abnormal power conditions or blackouts occur during operation disconnect unit at the AC source immediately Once normal power is restored reconnect the AC source To avoid unit failure or intermittent operation check power and other I O cables are connected correctly Always unplug the power cord from the AC outlet before cleaning the product Use a soft cloth to clean the product Do not use solvents or abrasives and do not spray or pour any liquid directly onto the product s screen or case 28 iSPOS Series User s manual
6. Operator comfort and safety should always be of the highest priority when deciding on the location and layout of the SPOS system Please note comfortable distance between operator and touch screen the operator should not have to stretch to reach the screen but also should not be in a cramped position The height of the terminal should be which the operator can view the screen at right angles Clearances iSPOS terminal should be located where there is adequate clearance for ventilation around the terminal Similarly clearance around the power supply for ventilation as well as access to the power switch indicators and connectors should be allowed for Additional consideration should be given to ensure nothing can be placed over the fan or vent holes e g paper rags etc Cable Routing In most cases position of printers scanners etc will sometimes be necessary that cable will have to be run through counter dividing panels and shelves Try to keep these cables run as short as possible while avoiding stretching or crimping the cable Keep iSPOS data cables separated from other equipments in particular motors lighting refrigeration etc Mains AC Power Supply AC supply for iSPOS system should be a dedicated feed from the main power switch Do not connect any other equipment to this feed or damage to the iSPOS terminal or its peripherals may result A suggestion is to clearly identify each iSPOS terminal power outlet as a dedicated point
7. TS SAFETY STATEMENTS 2 TRADEMARKS and ACKNOWLEDGEMENTS 4 TABLE OF CONTENT S sucinta 4 1 SPECIFICATION soii its 5 2 TERMINAL OVERVIEW AND 8 2 1 LCD Angle AQUST ce 10 2 2 Touch ciet irreal 10 2 3 Removable Hard Disk Drive 11 2 4 CONNEC IO S is m G 12 29 POWE OM EEE AI ARE EEE 14 2 6 CF Card Installation and 14 2 7 Wireless LAN Card Installation cocooonccccccconnnonccononcnnncnonononcnononos 15 2 8 Cash Drawer Board Installation 17 3 INSTALLATION irit ni csi 18 3 1 Pre installation na coco nana cana caca ancianas 18 3 2 MOUNTING REEEEEMMMEEMMM 19 4 ROTATION DISK 22 5 REGULAR MAINTENANCE nennen nennen 23 Bic CIC GRIN O mies meseenias 23 5 2 TOUCH SCICC A Ai 23 6 24 6 1 General Troubleshioollht ior nene ro nitent 24 6 2 LCD
8. The supply should have a reliable ground at the switchboard Configuration Number of methods can be used to install iSPOS dependant on countertop configuration user preference and peripherals connected It can simply sit on the countertop in which case care must be taken to ensure it cannot be knocked off the countertop when bumped It can also be fixed to the countertop using the provided base unit or 18 iSPOS Series User s manual SENOR TECH CO LTD mounted on vesa bracket or arm It would be impossible to cover every installation situation in this manual so each should be considered individually 3 2 Mounting SPOS is designed to be fitted with a base unit or with a VESA standard mounting bracket or arm 75 mm X 75 mm 100 mm X 100 mm if required Unscrew the two screws securing the base unit to the LCD panel Separate the LCD Panel from the base unit by lifting the LCD panel Screw 2x Use four M4 screws to secure SPOS LCD panel onto any VESA standard mounting bracket or arm 19 iSPOS Series User s manual SENOR TECH CO LTD Mounting on the ceiling The cable assembling sequence as follows Cable exit Side DC IN cable x 1 SCSI Printer cable x 1 RS232 x 4 LAN x 1 PS2 KB x 1 o USB cable x 2 2 Audio cable 1 m Microphone cable x 1 a 20 iSPOS Serie
9. crease the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from 2 iSPOS Series User s manual SENOR TECH CO LTD that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Radiation Exposure Statement This statement complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This device complies with Part 15 FCC RF rules Operation 1 subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device ECC RF Spec Interface Mini PCI Network Standard IEEE802 11b g 802 11b CCK 11Mbps 5 5Mbps QPSK 2Mbps BPSK 802 11g OFDM Technique Direct Sequence Spread Spectrum Operating Frequency 2 412 2 462 GHz North America 2 412 2 472 GHz Europe ETSI Operating Channels 1 11 for North America 1 13 for Europe ETSI RF Output Power 11b 18dBm 1dBm peak 119 20dBm 1dBm peak Antenna Dipole antenna Supply Voltage 3 3V 3 iSPOS Series User s manual SENOR TECH CO LTD TRADEMARKS and ACKNOWLEDGEMENTS All brand names and trademarks used in this manual are the properties and registered brands of their respective owners TABLE OF CONTEN
10. ive Run CMOS setup utility and ensure the correct hard disk type is entered Auto Detect If possible try another known working hard drive in the SPOS If the new drive still doesn t work the problem will be internal to the iSPOS either the Hard Disk bay is faulty or the motherboard is faulty If the replacement drive works replace the original drive and run DOS scandisk on the drive if the problem is not fixed the drive 1 faulty and will need to be replaced Ensure the keyboard loopback plug and loop of card reader connected properly Make sure the battery is working properly Run the CMOS Setup utility and enter the correct parameters Make sure the battery is working properly Run the CMOS Setup utility and enter the correct parameters Make sure the battery is working properly Run the CMOS Setup utility and enter the correct parameters 26 iSPOS Series User s manual SENOR TECH CO LTD CAUTION e f any abnormal power conditions or blackout occur during operation immediately switch OFF the iSPOS unit at the main power switch Once normal power is restored restart the iSPOS unit f the Keyboard Loopback Plug has been removed from the PS 2 keyboard port for any reason reinstall to avoid keyboard error message during boot up If the Keyboard Loopback Plug has been lost the Keyboard Y Cable can be used as an interim solution Keyboard Loopback Plug Keyboard Y Cable 27 iSPOS Series User s manual SEN
11. manual SENOR TECH CO LTD 6 TROUBLESHOOTING This section contains information that will help identify and correct problems that may arise with iSPOS If none of the recommendations in this chapter help identify and resolve the problem contact the Service Dept of your Supplier Before contacting write down the serial number of the unit the exact syntax of any error messages that may be displayed all symptoms of the problem and details of the system configuration The more information you can provide the quicker dealer can identify the source of the problem and provide a solution 6 1 General Troubleshooting Problem Suggestion You turn on the iSPOS but it does not Make sure the power cord is properly connected respond e g Nothing on either display to the iSPOS power Inlet and AC power outlet no beeps Make sure the power button is ON and is not in sleep mode External devices connected to the iSPOS Make sure all external devices are connected do not work correctly as required by the application Make sure the device is connected to Securely to a known working AC wall outlet An unrecoverable disk error occurs after Turn off the iSPOS and let it cool for a few using for a prolonged period of time minutes check that the removable hard disk drive is firmly seated in the drive bay and nothing is obstructing the airflow to the unit The iSPOS reports a parity error and the Turn off the iSPOS unplug its powe
12. nge without notice 7 iSPOS Series User s manual SENOR TECH CO LTD 2 TERMINAL OVERVIEW AND OPERATION SPOS is licensed IP66 water and dust proof certification and it is specially developed to satisfy the needs of reliable systems in harsh environments safety ergonomics and work efficiency for the retail and hospitality or any industrial applications It is designed for your best convenience and comfort and its aluminum casing sub nano technology coating and ventless features help you to clean it easily Features P66 Water and Dust Ventless Design Proof Robust Aluminum Ergonomic Design Casing VESA Mount standard Fanless Design Removable Hard Disk Peripheral Customer Display Option e SENOR Cradle Wireless LAN Sub Nano Coating 8 iSPOS Series User s manual SENOR TECH CO LTD Overview SPOS Push ON Switch Foot 5x EXT USB VFD Option Reader Option ry Removable Hard Disk Drive 9 iSPOS Series User s manual SENOR TECH CO LTD 2 1 LCD Angle Adjust 1 In order to accommodate various operating preferences and lighting conditions iSPOS is equipped with a manual tilt adjustment mechanism The Adjustment button is located underneath the display Refer to diagram 1 2 To adjust the til
13. oard 4 x USB 2 0 Port 3 External USB 2 0 Port 1 Internal USB 2 0 Port 1 x Mini Printer Port iSPOS 150 iSPOS 650 P 1 x VGA Port iSPOS 650 V 1 x LAN Port 1 x Audio Port 1 x MIC Port 1 x Compact Flash type socket for CF card 4 x RJ 48 Com Port COMG 6 Two SODIMM DDR2 socket 1GB up to 2GB DDR2 533 REALTEK RTL8111C 10 100 1000 Ethernet Controller Supports wake up on LAN function Microsoft Windows GDI GUI Acceleration 6 iSPOS Series User s manual SENOR TECH CO LTD Audio Interface Codec ALC662 USB Interface Intel 945 GSE Support 4 Port Hard Disk Drive SATA 1 x socket for HDD 1 x Compact Flash Socket Operator Display Size Active Area Resolution Display Mode Contrast Ratio Luminance Touch Screen Technology Resolution Activation Force Linearity Transparency Surface Hardness Interface MTBF Power Supply Input Voltage Input Frequency Input Current Output Voltage Operating temperature Size 15 diagonal 304 1 mm H x 228 1 mm V 1024 H x 768 V x R G B Normally White 500 1 type 250 cd m type 350 cd m 5 Wire analogue resistive Chemically strengthened backing glass 4096 x 4096 points 5 59 62 0 75 2H RS 232 Serial 1 000 000 touches spot 100 240Vac 47 63Hz 100 240Vac 1 5A 12Vdc 5A 0 C to 40 C 120mm L x 60mm W x 38mm H Enclosure Water amp Dust Protection IP Rating IP66 Note Specifications are subject to cha
14. r cord and program stops running remove cover to access the RAM SODIMM memory module Gently press down on each removable SIMM on the mother board If the error persists remove and reinstall the SODIMM making sure to properly align it in the socket 6 2 LCD Troubleshooting LCD Problem Suggestion The LCD remains blank Touch the screen to ensure the Power Management is not active Make sure the brightness and contrast settings are not set to darkest setting if they are they may give the impression that the LCD is not working properly LCD screen not display Check M B SW2 Display Mode setting is properly 24 iSPOS Series User s manual SENOR TECH CO LTD 6 3 Disk Drive Troubleshooting Disk Drive Problem Suggestion Power off and reseat the hard disk drive Check the CMOS setup is correct for the installed drive If possible try another known working hard drive If the new drive still doesn t work the problem will be internal either the Hard Disk bay is faulty or the motherboard is faulty If the replacement drive works the original drive is faulty partition and format the drive using the DOS commands FDISK and FORMAT described in the DOS manual WARNING All Data and Programs will be lost If partitioning and formatting doesn t correct the problem the drive will need to be replaced When the system is powered up trying to boot from the Hard Disk results in the message Hard Disk fail
15. s User s manual SENOR TECH CO LTD Note length of the screws must not exceed 8mm Location of peripherals should be considered and decided with operator safety and comfort The length and location of data cables to each peripheral device should also be considered Once installation method and configuration has been chosen modifications to the counter can be made using each manufacturer s installation instructions Remember to allow for cable runs through the countertop and any shelving Usually there will be two cables per device one for power and one for data 21 iSPOS Series User s manual SENOR TECH CO LTD 4 ROTATION DISK INSTALLATION iSPOS is designed to be fitted with a 135 rotation disk to enhance flexibility 4 1 Use screwdriver to remove the screws from five rubber feet Foot 5x c _7 Screw 5x 4 2 Put I O Cable through the rotation disk then slide the rotation disk into lock position Note The table must have a 65mm hole A NOS Rotation disk Tol gt VO Cable gt 4 3 Cable management is best achieved when the iSPOS is positioned above a hole on the table 65mm in diameter Cables will fall directly beneath the bench providing extra space If the table does not have a hole for the cables to run thro
16. t angle press adjustment button as indicate direction press and fix the button in enables tilt adjustment The tilt movement is limited to a minimum of 34 degree and a maximum to 70 degrees Refer to Diagram 2 3 After tilt angle has been adjusted press the button again to release the button When adjustment button released the LCD angle is locked Diagram 1 Diagram 2 Diagram 3 2 2 Touch Screen Touch screen uses 5 wire analog resistive technology mounted on a chemically strengthened back glass with a resolution of 4096 x 4096 touch points iSPOS is designed so that the application accepts all user input via the touch screen Drivers are provided which allow the touch screen to emulate mouse operation therefore most mouse driven applications will accept input from the touch screen 10 iSPOS Series User s manual SENOR TECH CO LTD 2 3 Removable Hard Disk Drive Removable hard disk is located left side of panel Following drawings illustrate removal procedure Caution A The HDD must be fitted with HDD cover B Do Not insert the HDD into the iSPOS without the HDD Cover installed or damage to the HDD and or the iSPOS will occur C The iSPOS power must be switched off before inserting or removing the HDD 11 iSPOS Series User s manual 2 4 Connectors Bottom View Connector Location 6 1 COM5 SENOR TECH CO LTD
17. termined by the Power Mode LED color RED AC Input OK Blue Booting Mode 2 6 CF Card Installation and Removal 2 6 1 Insert CF card as diagram 1 Diagram 1 CF card installation 14 iSPOS Series User s manual SENOR TECH CO LTD 2 6 2 Remove the CF card by pressing black button as indicated 2 7 Wireless LAN Card Installation 2 7 1 Insert wireless LAN card into the unit 15 iSPOS Series User s manual SENOR TECH CO LTD 2 7 2 Remove Antenna Cover from chassis 2 7 3 Install the Water Sealing Washer and Antenna Connect the Antenna Connector to Wireless LAN card 16 iSPOS Series User s manual SENOR TECH CO LTD 2 8 Cash Drawer Board Installation Install Cash drawer board as shown in diagram 2 Attach plastic standoffs followed by the plastic screws plastic screw plastic boss plastic screw Diagram 2 Cash drawer board installation 17 iSPOS Series User s manual SENOR TECH CO LTD 3 INSTALLATION It is important that before installation the iSPOS terminal s position and environment be considered 3 1 Pre installation Location Ensure that as with any computer equipment iSPOS terminal is positioned in a clean and well ventilated area away from direct sunlight Operator s Comfort and Safety
18. ugh rubber feet 5 will need to be replaced so that there is enough space between the table and the unit for cables to run through Foot 5x T E D Hrs a iSPOS Series User s manual SENOR TECH CO LTD 5 REGULAR MAINTENANCE To ensure reliable operation iSPOS should be maintained regularly cleaning both internally and external and checking that all connections are secure and no cables are damaged 5 1 Cleaning iSPOS should be cleaned with a soft and slightly damp cloth DO NOT use solvents or abrasives and DO NOT spray any substance directly onto the SPOS terminal Touch screen should be cleaned with a soft slightly damp cloth in a circular motion from its center to outer edges 5 2 Touch Screen Caring For The Touch Screen To keep touch screen in good working condition use only the ball of the finger to activate onscreen buttons never use pins pens pencils and similar sharp items on the touch screen and regularly clean with a soft slightly damp cloth The activation pressure for the touch screen 1 5 5 grams therefore only a light touch 1 required never hit the screen or apply excessive pressure or permanent damage will occur If there is difficulty activating on screen buttons the touch screen may need calibrating Cleaning Clean with a soft slightly damp cloth wipe gently in a circular motion from center of the screen to outside edges Do not use solvents or abrasives 23 iSPOS Series User s
19. ure Strike the F1 key to continue When the F1 key is pressed the message No boot device available strike F1 to continue 6 4 RAM Troubleshooting RAM Problem Suggestion For wireless I R keyboard move keyboard away from Upper Part if problem is fixed check for stuck keys or low batteries in the keyboard For wired keyboard unplug the keyboard if problem is fixed check for stuck keys on the keyboard If problem was not fixed turn off the iSPOS unplug the power cord and remove the covers to gain access to the motherboard s SODIMM RAM modules Carefully reseat the modules The iSPOS beeps continuously when it is turned on The iSPOS beeps four or seven times and the LCD will not work As Above When the iSPOS is turned on the Run the CMOS Setup utility make sure the message Invalid configuration information amount of base memory defined by the setup please run setup utility is displayed or utility is correct if not alter them Be sure the the amount of base memory and extended amount entered matches the actual amount of memory displayed is incorrect system memory on the motherboard If the problem persists turn off the Upper Part unplug the power cord and remove the covers to gain access to the motherboard s SIMM RAM modules Carefully reseat the modules If the problem continues remove each SODIMM and check for damage the removable SODIMM may be defective 6 5 Serial Port Troubleshooting
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