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1. Report Unrecognized Web Page Bring GDS to Front Configuration Update Settings Drag Drop New Proffe Data Drag Drop Previous Profile Data Open Saved Confirmation Show Avaladilty Dialog Ext o 4 fo BM 11 44am That will display a list of the saved confirmations open the one you need GDS Data Customization BookingBuilder Desktop allows each agency to customize many aspects of its GDS interaction It can read email addresses and frequent flyer numbers from custom places the entire confirmation process can be customized how fare quotes are documented can be customized and even custom data fields can be read from the GDS and entered into custom locations of supplier web sites 23 BookingBuilder Desktop User s Manual We are happy to handle this configuration for you with no additional charges Just have your administrator contact us regarding your agency s specific needs and we ll take care of it Custom Prompting BookingBuilder Desktop watches all availability commands sent to the GDS and determines the depart date and city pair and then compares those with its database to determine if it should notify the agent that one of its airlines flies a similar route You can now customize the prompt by adding your own messages replacing the standard messages with your own or suppressing it entirely Your messages can be based upon a single city pair multiple city pairs all travel to or from specif2. Class Coach Coach Round Trip Coach zi Clear All Coach Coach Passengers Coach 1 zi a 3 i D A 9 One Way Only TT UUP JetBlue EWR LAX Fare Quote Class of Service LAXEWR r None lt List Additional Options Available NotAvailable SYYABIZ ID Fare Quote Class of Service _ Additional Options Not Available Not Available Spirit LGA LAX LAX LGA Fare Quote Class of Service Additional Options Not Available Southwest ISP LAX LAXISP Open Selected Web Sites Get Fare Quotes From Selected Sites Close This Screen Open Sites where Fare Quote Not Available BookingBuilder Desktop User s Manual Next to the dates on this screen are up and down arrows to allow you to easily increment and decrement the dates There are also calendar buttons When you click one of the calendar buttons you will see APR 2013 MAY 2013 JUN 2013 JUL 2013 una Mo TuWelTh Fr SaSu 12345 6 7 8 9 101112 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 123 45 6 8 9 1011 aie 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 AUG 2013 SEP 2013 3 4 5 6 7 10 11 12 13 13 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 OCT 2013 123 45 6 7 8 9 101112 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 NOY 2013 Mol TuWelTh Fr SaSu unc Mol TulWel Th Fr 5 7 123 4 5 6 7 8 9 1011 12 13
3. The detail display at the bottom shows the detail for the flight you have selected This is what the screen looks like 12 BookingBuilder Desktop User s Manual C Return Arrive Time HA a Outbound Flights 73773 Return Flights 62 62 Sart Sort Fe BEE A Web Site Airline Flight Air A Price Web Site Airline Flight Air A iil UIE 117 50 050 JetBlue JetBlue 221 JFF 117 80 USD JetBlue JetBlue 210 LG 117 50 USD JetBlue JetBlue 209 JFF 127 00 USD JetBlue JetBlue 206 LG 117 80 USD JetBlue JetBlue 215 JFF 137 80 USD JetBlue JetBlue 216 LG 117 50 050 JetBlue JetBlue 219 JFF 153 10 USD AirTran AirTran 54 LA 117 50 050 JetBlue JetBlue 21 IFES 153 10 USD AirTran AirTran a4 LAS Details JetBlue E6 l5mar JFELGE O7 204 10 354 Flight 205 Time Windows The various web sites often show flights at all times of the day but your customers may have specific times they need to fly or you might be checking to see if there are lower fares and need to search within specific time windows IFQ makes this very easy To see flights within a specific time window follow these easy steps Click the drop down listing the times and select the desired depart time You should first click Outbound Arrive Time Return Depart Time or Return Arrive Time to filter based upon those Filter by time Outbound Depart Time 9 00 arm f Outbound Arive Time f Retum Depart Time f Retum Arve Time
4. User s Manual How Names are Handled As you make a booking on a supplier site BookingBuilder Desktop first has you display and copy a profile to start a PNR That way when you get to the confirmation you already have the start of a PNR The names in this PNR will most likely match those on the confirmation page When BookingBuilder Desktop enters the confirmation details it verifies that the names in the PNR match those from the confirmation page If there are no names in the PNR it will enter them If there is a mismatch a dialog similar to this one will be displayed Click OK When Ready Name 1 1 LASTNAME FIRS TNAME is in the PNR but not on the web page Please remove it or modify itto match the web page The GDS will be brought forward and the dialog will explain exactly what needs to be done In this case there is a name in the PNR that needs to either be changed to match the web page or just removed It is typically easiest to remove the name as BookingBuilder Desktop will then add the correct name to the PNR Trams ClientBase Plus If BookingBuilder Desktop detects that ClientBase Plus has been installed on the computer it will offer the option to enter the confirmation directly into a ResCard Ww Remarks W Hon Air Segments w W Pricing Record Client Base Lancel The ClientBase option will be enabled if ClientBase Plus is installed on the computer If it is not installed the option
5. section above for information on how to send us the web page details so the problem can be fixed e The browser has a page in it that BookingBuilder Desktop should recognize but it is not doing anything For example there is a booking confirmation in a browser and BookingBuilder Desktop has not read it Sometimes a supplier may change a page in ways that cause BookingBuilder Desktop to stop recognizing it If this happens right click the task tray icon and select Report Unrecognized Web Page You will see Report Unrecognized Page Thiz dialog i used to report a web page that BookingBuilder should recognize but ts not For example if a confirmation page trom a supported airline web site is visible ina browser but BookingBuilder did not recognize tt the page should be reported so the problem can be feed To report the unrecognized page select the page from the list of browsers below The list shows the URL of each open browser so please venty the UAL in the browser with the unrecognized page and select it below tho AAA 5 com corbin sk lights cg Report Page Cancel This dialog will list all open web pages Select the page that is not being recognized and click Report Page You will then be asked for a description of the problem along with your name and contact information and everything will be sent to our Support department so that the problem can be quickly fixed 2
6. FF Number Select ane Phone Number TRAVELER PAT None 2 a 21 277788888 imasnin v Select an Emal Address SUPPORT BOOKIN 4 Select the Address 000 6 Lines 1 and2 DELIVERY ADDRESS 321 BROADWAY City INEW YORK State Province ary Postal Code 110021 2 F Lines 1 and2 1123 MAIN STREET City NEW YORK State Province Ny Postal Code 110017 Credit Card Cad Type Numberf41111111111111111 OW fi23 Exptl 2006 2 2006 Card Holder PAT TRAVELER Display Different Cance Select the phone number email address and billing or delivery address you want and click OK You can also display a different profile or cancel out When you click OK at the top center of your screen you will see Prolite Information ee lt lt Make Small This dialog shows the information that was read from your profile PNR and allows you to drag and drop it into the web site When you start dragging any item from this dialog the dialog will make itself very small so you can see the web page 26 BookingBuilder Desktop User s Manual underneath it You can also click Make Small to make it smaller so you can see what is underneath it This example shows dragging the traveler s first name into the Apple Vacations web site Put your mouse over the name and click and hold down the mouse button than drag the data to where it belongs Apple V
7. right click it and click Show Availability Dialog see example below Please note if you sell an outbound and return segment and then open the availability dialog from this menu it will show your itinerary in reverse since it is reading the last availability query In this case type BBD instead BookingBuilder Desktop User s Manual About Remote Access Get Support Show Floating Buttons Recheck Open Web Browsers Close This Menu Send Web Page to Support Bring GDS to Front Restart this Application Configuration Update Settings View Tracking State Drag Drop New Profile Data Drag Drop Previous Profile Data Open Saved Confirmation Show Availability Dialog Exit The Availability Dialog is where you enter the travel dates and city pairs In most cases it will already be filled in from either an availability command GDS fare quote or existing itinerary AS you change the information in it the list of airlines will change automatically showing only those that fly corresponding routes to the dates and city pairs entered Just above the list of airlines you see Web Sites to Check 4 total If there are more sites than fit on this screen you can scroll down to see them If you make this screen bigger it will remember that and appear the new size the next time it appears Enter information as you would in your GDS It will be automatically translated to the proper codes for each web site Flight Request Hel
8. will be visible but disabled If you select the ClientBase option BookingBuilder Desktop saves a file with the details formatted in a way that ClientBase Plus can read It then displays this dialog 21 BookingBuilder Desktop User s Manual Click OK When Ready Flease go into Client Base Flus Create or Open 5 Res Card Click on Live Connect then Import Existing Reservation and select BhABLOEF AML After you import the reservation into a ResCard click the OK button Confirmation Options The Confirmation dialog offers these options Remarks When this option is checked remarks will be entered into the PNR with the confirmation number record locator the names ticket numbers if available and pricing information Non Air This option is available for Apollo and Worldspan Segments If it is checked TUR segments will be booked in Apollo and TVL segments in Worldspan This option is available so that your bookings can be kept private The Amadeus and Sabre air segment types used are not sent to other airlines If both the Non Air Segments and Air Segments options are checked both segment types will be entered into the PNR Air Segments By default this option is checked and cannot be unchecked unless the Pricing Record option is unchecked If the Pricing Record option is checked BookingBuilder Desktop also checks Air Segments since there must be air segments before a pricing record can
9. you through the registration process We call this a quick link If you are not the administrator for your company please do not go to our website and register as a new company in order to download the software Starting BookingBuilder Desktop By default BookingBuilder Desktop will be added to your Startup menu so it will start automatically when the computer is turned on To start it manually there is also a BookingBuilder Desktop choice added to the Start menu When BookingBuilder Desktop starts it will show its splash screen and then it will put an icon in your task tray The color of the icon indicates the state of BookingBuilder Desktop When BBD first starts you get a yellow icon and a message telling you it is retrieving information from our server BookingBuilder Desktop Retrieving program information from Web Services 3 22PM 4 4 2013 alll D By After the splash screen BookingBuilder Desktop attempts to communicate with our web site to retrieve its settings and other information required for it to operate In most cases you will not have to do anything BookingBuilder Desktop must communicate with our server on a regular basis so it can download its configuration supplier city pair lists and other required data If you have a proxy server additional configuration might be required When BookingBuilder Desktop runs for the first time it tries several ways to commu
10. 14 15 16 1 18 19 20 21 22 23 24 25 26 27 26 29 30 31 DEC 2013 2345 6 7 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 JAN 2014 123 45 6 7 8 9 1011 1213 14 15 16 17 18 19 20 21 22 23 24 25 26 2 26 29 30 31 FEB 2014 4 5 6 7 an 11 12 13 14 15 16 1 18 19 20 21 22 23 24 25 26 27 28 29 30 MAR 2014 5 0 ea aa 56 1 2 2 1 12345 1 2345 6 8 9 10 11 12 13 14 15 6 7 8 9 1011 12 13 1415 16 16 19 3 4 5 6 7 8 9 10 11 12 13 14 15 16 3 4 5 6 8 9 10 11 12 13 14 15 16 16 17 18 19 20 21 22 20 21 22 23 24 25 26 17 18 19 20 21 22 23 17 18 19 20 21 22 23 23 24 25 26 27 28 29 27 28 29 30 31 24 25 26 2 8 24 25 26 27 28 29 30 30 31 31 The calendar shows an entire year and the currently selected date is highlighted Click the date you want and the calendar will go away and the selected date will appear in the blank on the Availability Dialog To set options for the various airlines click the Additional Options button next to each one You can enter usernames passwords default confirmation email addresses and other information If the airline has a corporate ID such as Company Blue or SWABIZ you can select the appropriate ID by clicking the List button When you click that button you will see the list of IDs entered in the Configuration Website as well as any entered locally You can add and remove IDs locally but those changes will not be reflected company wide W
11. 49 amp O U Madr ess 2 about blank Note If you have customized your IE toolbar you will not see the new button when you install BookingBuilder Desktop To see it right click the toolbar click Customize and look for the BB button on the left side click on it then click Add and close the customize dialog When you click the new button you will see OB K Drag amp Drop New Profile Irto This Page Drag amp Drop Previous Profile Into This Page Close This Menu When you click Drag amp Drop New Profile Into This Page BookingBuilder Desktop will prompt you to display the appropriate profile copy it into a PNR and then it will read it from your GDS If you already have a PNR displayed with the information you want to copy just click OK when it tells you to display and copy a profile Drag amp Drop Previous Profile Into This Page will immediately display information from the last profile read by this function it will not show information from the last profile copied into a web site where BBD fills in all the details it only remembers the information last used in this function If you have not yet displayed a profile in this area either choice will ask you to display a new one After the data is read from your GDS you will see our standard Profile Dialog 25 BookingBuilder Desktop User s Manual amp Profile Information Names Phone Numbers Emad Address Last Name First Name
12. 9 BookingBuilder Desktop User s Manual Frequently Asked Questions e If I open a web browser myself and make a booking will BookingBuilder Desktop recognize it BookingBuilder Desktop will recognize the appropriate pages in all open instances of Internet Explorer This means that you can open a web browser yourself or launch the browser through BookingBuilder Desktop and have the same results e I ve installed an update but I do not see the new suppliers listed or any of the new features When installing an update to BookingBuilder you must reboot your computer in order for the new features and airlines to be listed e What happens when an airline adds new citypairs or changes its web site Do I have to load an update BookingBuilder Desktop is a very sophisticated system that includes the Software You install our web server and database back end as well as applications we run in our development and support centers We regularly update our database of citypairs The BookingBuilder Desktop application you install checks our server every 30 minutes to see if the citypairs and other information have been updated If so it automatically retrieves the latest information You do not have to load any updates When we add new airlines or airlines change their web sites it works the same way We simply update the information in our database and BookingBuilder Desktop downloads the updated instructions on ho
13. BookingBuilder Desktop User s Manual Booking Builder Technologies BookingBuilder Desktop User Manual BookingBuilder Desktop User s Manual BookingBuilder Desktop Training Manual for the End User animanatiotaaina manana kena eodaenaRtanmeneeied 3 System REQUIFEINGIES 0 3 3 Registering Each Computer 2 10 4 4 DESKUOD rra A TE 4 Starting BOOKING NOUINCALION DIGIOG te 6 Availability NOULCALION 0 0 7 AVAIADINEY DIGIOG 0 A TA AAA 7 10 8 10 IFO STOEN era sama sacneneeenss haw tauenenuteassuiaeaasereeans 10 Separate Outbound and Return FIIGHtS cccccecsecsecseeeeeeeeeeeeseeeeeeeeeeseeeeeeesenseteeees 12 13 Kme WAN MUDIO 0 14 Sites without Instant Fare QUOTE s sssssssssasnanunnnnnnnunnnnnnnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnn 14 15 Documenting Fare Quote 5 ee 15 16 7 2 Booking from Fare Quote Availability Page Fill In 17 Read Passenger Information from a Profile ccccececceeeeeeeeeeeeaeeeeeeseeeeeeeeeseesesaeeess 17 ears 19 00 BOOKING C HOW Names are 36 21 Trams ClientBase PIUS sscssststaciwedshedecdnsavensveeeedrasabtasenaeheniartoeiadnapeatedaneuaenenoateR 21 Confirmation ODU ONS aitescsicsisiciicetaataasnniseleetundaanniteidiautnnenananneidaannieuboseaonaanianauies 22 Savod COMMEMa CONS vavacteteriaoys nasadedaniean a a a a 23 GDS Data Customization eie
14. MO VO JFKLAX 845411564 762 oA O G O oO 09 15 5 B9 M9 HO O9 VO JFKLAX 845411584 9 762 0 6 829143 FZ C4 D4 WU 97 HY JFELAX 845811584 762 0 NZ9143 INTL ONL CNE STP TFC F SHDL 363 AG B9 M9 HO O9 JFELAX 82010584 6 757 0 S LYSD45 C2 I2 D2 22 Y4 4 M4 04 JFEKLAX 820211282 763 0 L 8045 INTL ONL CNX STE TFC Display the correct profile and copy into PNR and then click OF From inside Apollo press CTRL 4LT O for OF The window reads Display the correct profile and copy it into a PNR and then click OK Important note BookingBuilder Desktop will not read a profile Instead it reads information from a PNR It is important that you display the correct profile and then copy it into a PNR Once you have done that click OK or press the hotkey combination if it is listed on the window When you click OK BookingBuilder Desktop will send the appropriate commands to your GDS to display the required fields When BookingBuilder Desktop reads profile information from your GDS it displays it in the Profile Dialog Since you might have multiple phone number addresses and email addresses in your profiles you are given an opportunity to select the correct ones for each booking In the dialog below you would select the appropriate address phone number and email address If the DOB FF Number and Redre
15. Once you select the time now click the Time Window Filter by time f Outbound Depart Time 3 00 am Reset f Outbound Arive Time All i Time Window f Retum Depart Time C Return Arive Time Any ba Flight Airports 13 BookingBuilder Desktop User s Manual If you select 9 00 am as the Outbound Depart Time and 1H as the Time Window only flights within 1 hour of 9 00 am will be displayed those from 8 00 am until 10 00 am Whenever you make any of these selections the display is immediately updated To clear the time window settings click Reset All Multiple Web Sites When there are flights displayed from multiple web sites it s easy to see only those from selected sites You will see Filter by Site AirTran America West i JetBlue Simply uncheck the sites you don t want to see You can always check them again and the flights will instantly reappear Sites without Instant Fare Quote Some sites do not allow this functionality so you might see this Check Website Availabili Enter information as you would in your GDS It will be automatically translated to the proper codes for each web site Flight Request Date i Class IsJUN H Coach One Way Only Select 16JUN Coach Rounc Trip All 17JUN a Coach None H Coach Passengers xl gt Invert 20JUN Coach Web Sites to Check 3 1018 Scroll down to
16. ac Profile Information Restore gt gt Q ak gt x 2 P Pa Search Sip Favorkes 4 Z d aj By Address F https iwaw apolevacations com pricding do Billing information Cit State Select v Zic HOD 4354005 wi send your tickets directiy t Jou 359 enter your spp ng accress As you can see the yellow drag amp drop dialog is much smaller and when you drag the information there is a yellow box under the mouse pointer showing the data you are dragging Make sure that the mouse pointer is pointing at the blank where the data goes then release the mouse button drop the data The data will be immediately copied into that blank Note Make sure you point the mouse pointer at the blank where you want the data and not the data in the mini yellow box Normally you cannot drag amp drop data into lists such as a list of credit card types but we have done extensive programming to allow this This is an example of dragging the credit card type into the same web page Payment Information s P i 4 1 o CUr J 6 wh 2 thie fi w Since Windows doesn t normally support dragging data into lists you will see this symbol when the mouse pointer is over lists 27 BookingBuilder Desktop User s Manual Payment Information Put that symbol over the list where the data belongs and release the mouse As long as the list is in Internet Explorer BBD will find it and try to fil
17. be entered into a PNR Before BookingBuilder Desktop sells air segments it first verifies that they are not already in the PNR and will only sell any missing segments The segments types sold are Amadeus GK Apollo GK Sabre YK Worldspan MK Pricing Record When this option is checked BookingBuilder Desktop will enter the pricing information into the PNR If your GDS drops the pricing record when the itinerary is changed you can have 22 BookingBuilder Desktop User s Manual BookingBuilder Desktop re enter the pricing record as follows Display the PNR open the correct saved confirmation uncheck all options other than Pricing Record Air Segments will be automatically checked as well and click the Enter button The air segments will be verified and the pricing record will be put back in ClientBase The details of this option are discussed in detail above Saved Confirmations Each time BookingBuilder Desktop reads the confirmation details it saves them for future use Some GDSs remove pricing information from a PNR when the itinerary changes BookingBuilder Desktop makes it very easy to re enter the pricing information by simply opening a saved confirmation All confirmations are saved until departure so they can easily be re entered later if necessary To access them right click the task tray icon and click Open Saved Confirmation About Recheck Open Wieb Browsers Close tis Meri
18. d Windows 8 We have tested BookingBuilder Desktop and Genie with as little as 500MB RAM but we recommend at least 2GB of RAM Less than this and the application may run Slowly BookingBuilder Desktop and Genie work with Internet Explorer versions 6 through 10 It does not work with other web browsers GDS Compatibility GDS Platforms Abacus Amadeus APS 4 and APS 5 Vista and ProWeb Apollo All versions of Focalpoint including the web based Focalpoint Viewpoint and Galileo Desktop All versions of Sabre for Windows MySabre and Sabre Sabre Red Not compatible with Sabre eVoya Webtop All versions of Res Manager for Windows and all versions WORE of Go Res BookingBuilder Desktop User s Manual Registering Each Computer Each computer that will run BookingBuilder Desktop must be registered on the BookingBuilder com web site This allows us to notify you when updates are available and properly track the number of computers running the software for billing purposes Alternatively if you install BookingBuilder Desktop on a computer that has not been registered it will open a browser to the registration page It will not operate until the computer has been registered Installation If you are a user you must ask the administrator for your company to tell you how to download the software In most cases they will either come to your computer and download it or they will send you an Internet link that will walk
19. e 16 BookingBuilder Desktop User s Manual Availability Page Fill In Depending upon the policies of the supported suppliers when their web sites are launched some will be launched to the home page and others may be launched directly to their availability request pages In either case once the browser reaches this page it will be filled in by BookingBuilder Desktop JetBlue Online Booking Microsoft Internet Explorer File Edit View Favorites Tools Help eax GO HAG 2 6 0 BSE Address 3 http www jetblueairways com cgi bin skylights cgi Links 16 jetBlue 0 amp trucBlue AIRWAYS Pac buy tickets hotelsicars travelinfo workhere learn more speakup shopBlue TrueBlue members log in here Round Trip or One Way Round Trip One Way Where From Where To New York City JFK Rochester NY ROC Date to fly out 115 June 2004 J Date to come back 16 4 June 2004 4 R 2 to 3 3 Number of passengers Adult v 0 Children SEARCH FOR FLIGHTS Read Passenger Information from a Profile As you continue to make a booking on the supplier site you will reach the page where it asks for traveler information When BookingBuilder Desktop detects that you have reached this page it will ask if you want to fill it in from a GDS profile icrosoft Internet Explorer 19 0 fA JetBlue Ontin
20. e Booking A pe K 3 amp Address g https www jetblueairways com cgi bin skylights cgi jetBlue 6 00 trueBlue AIRWAYS buy tickets hotels cars travelinfo workhere learn more speak up shopBlue TrueBlue members log in here book a flight details You are almost finished with the book LSet Lage a brmation and passenger information for those who are flying with your part 5 Bhed click the Continue button to go on to the last step Would you like to fill in this page from a GDS profile WHO S FLYING Adults TrueBlue member Optional do notinclude dashes Choose Infant if travelling with an infant under 2 years When you select Yes the GDS will be brought forward and an informational window will display in the middle of the screen and slide to the lower right corner 50 it is out of the way 17 BookingBuilder Desktop User s Manual NZ9143 INTL ONL CNE STP TFC F7 SHDL 363 AG BO M9 HO O9 JFKLAX 82010584 6 757 0 S LYs045 C2 I2 D2 22 Y4 55 M4 Q4 JFELAX 820211282 763 0 L 8045 INTL ONL CNX STE TFC AISMARIFELAX lt iSJUN TU 9a JFELAX ET PT acd 1 M4 JFKLAX 900811408 762 0 2 O AA 1 P7 17 D 15 B JFELAX 9004114908 6 762 0 3100 3 0 0 F4 J4 DO 54 27 H4 JFELAX 900811408 762 OF3100 INTL ONL CNX STE TFC 4 US7339 D9 29 Y9 BS HO
21. e fare ladder for that name and the ticket number if available Important Note Some airlines require that passive segments get built in a certain format Not complying can mean debit memos from the airlines Please verify with your administrator or refer to the airline s website to see what is the required format Many web sites do not show the ticket numbers on the confirmation pages but send them via email To enter them here select the correct name and enter the ticket number in the blank below the name then click Set The ticket numbers will be saved with this confirmation and will be entered into your PNR according to your GDS entry settings At the bottom of this screen are some options you can set with each confirmation By default all options are checked so you will get remarks air segments non air segments and the pricing record entered into your PNR If you want only air segments for example uncheck Non Air Segments Note Suppliers periodically change their websites We do our best to keep BookingBuilder Desktop fully up to date However sometimes changes are implemented without our knowledge and the confirmation details may not be read properly If you notice that the information on this screen does not match the information on the web page click the Page Does Not Match button This will capture the web page and send it to us SO we can update the programming to read it properly 20 BookingBuilder Desktop
22. e strongly recommend having your administrator manage your IDs but you have the flexibility of managing them locally as well 00001 00002 00003 00004 Remove Ees Ea 00005 Change 00006 00007 00008 00009 b V Remember which ID is selected the next time this is used men BookingBuilder Desktop User s Manual For a one way trip check the one way box By default Round Trip is checked and when you fill in the first city pair the second is filled in with the reverse If you start entering a third leg Round Trip will automatically uncheck or you can manually uncheck it Since most trips are round trips this is a convenience If you select the number of passengers it will be later filled in on the supplier site When you click Open Selected Web Sites all of the selected sites will be opened you will be logged in to each one and the availability request will be filled out When you click Get Fare Quotes from Selected Sites Instant Fare Quote will be Started If you check the box marked Open sites where Fare Quote Not Available below Get Fare Quotes from Selected Sites BB will perform an Instant Fare Quote and at the same time will open sites that don t participate in Instant Fare Quote Instant Fare Quote About Instant Fare Quote IFQ is a major feature of BookingBuilder Desktop that gathers flights and fares from multiple web sites and shows the results in a
23. fare in ascending order lowest first The little arrow buttons select ascending or descending order 12 This area shows you the individual itinerary details It shows the price web site airline and an itinerary snapshot Whenever you select a flight in this area the flight details appear in the area next to 7 13 Click the green Book Selected Itinerary button to book your selected itinerary You can also document the fare quote in your PNR 14 This area shows the details on each flight in the selected itinerary When you book a flight the web site will be opened as close as possible to the booking page With JetBlue for example the browser will open you will be logged in to either your travel agent or Company Blue account and then the booked flights page will appear with your flights already selected Not all sites have this capability so for some you might only get to the page with the list of itineraries Simply click the itinerary you want and complete the booking Separate Outbound and Return Flights Many web sites show separate outbound and return flights each with their own prices For all sites that do this you can click the option for Outbound and Return Flights to see them separately Normally Instant Fare Quote combines these into complete itineraries to make it easier to compare all the options By viewing the flights separately you can even select and book outbound and return flights on different web sites
24. fare search results into a Word Document or Excel spreadsheet or if you use an email service other than Outlook click this button to copy paste the results 6 If you use Outlook click this button to send flights fares to your client Next to the fare display you can click the flights you wish to send or use the Select All Select None buttons at the top of the fare display 11 BookingBuilder Desktop User s Manual 7 This area shows the status of each quote as it progresses You will see Fare Quote In Progress in this area at all times when data is being received from the various web sites 8 This area allows you to view either complete itineraries or separate outbound and return flights where supported by the web sites You can also select which sites to view and set up time windows to ensure that you are only seeing options that apply to your request 9 You can filter the results by selecting the time parameters and whether those parameters relate to the outbound departure outbound arrival return departure or return arrival You can filter by time for two parameters one outbound and one return if you like 10 Here you can uncheck any airlines you don t wish to include in the results 11 This area shows how many itineraries were found how many are being displayed any not displayed would be due to your filter settings and allows you to set the sorting In this case you can see that the results are sorted by
25. hin the corporate required time window When you click either Document button you will then see f Document Itinerary Information Please enter any additional information you would like to go into the GDS along with the itinerary Reason Comments Cancel Under Reason you can enter a reason code and in Comments enter freeform text By default this information will be entered into the remarks of your PNR The locations for this information can be completely customized so the information can placed where your accounting system requires it Booking from Fare Quote Results It is very easy to book flights from Instant Fare Quote Select the itinerary you want to book and then click the Book Selected Itinerary button With most web sites you will then get another dialog verifying the login or other information for that web site Options JetBlue Company Blue ID Monet 00000 ARCATA i Password Confirmation E mail PO OF Cancel The information requested on this screen will vary by website Just like from the Availability Dialog you can select the Corporate ID numbers or your own website login details When you click OK the site will open as close as possible to the page with your flights selected On many sites BookingBuilder Desktop will get you right to that page On other sites it might go through several screens very quickly before reaching the final booking pag
26. ic airports and all dates or just within specific date ranges For example when you enter availability from NYC to ROC you might see this suanpan With a custom message added to the prompt you get Note that the custom message is green programmed by agency so it stands out from the supplier information You can have just your message but still allow agents to click the prompt or press the hotkey to open the Availability Dialog Hite You can have just your message and clicking the message won t do anything This is a great way to remind your agents when they need to book a particular airline in the GDS they get a reminder message and the message will not launch the Availability Dialog You can also suppress the prompt entirely or skip the prompt and go right to the Availability Dialog Profile Copying BookingBuilder Desktop can copy profile data into any web site and into most other software applications such as Microsoft Word or Excel There are two different ways to start the process Since most likely this will be used more often to copy to data into websites we ll start there When you install 24 BookingBuilder Desktop User s Manual BookingBuilder Desktop it adds a button to your Internet Explorer toolbar Note the BB toolbar button second from the right about blank Microsoft Internet Explorer Fie Edt Yew Favorites Took Heb x 2 f p Search Sie Favorites
27. it 287 76 USD Itineraries 867 867 Sort Email Select All Select none Web Site ight Date Depart Time Arive Time Duration 5 as HCD cos 0357 2011 0700 2H 57M Delta 15M4R2011 10 404 204 40 USD Expedia Delta MOD LGA 20MAR2011 07 004 2 A 2 Delta 1785 LGA MCO 15MAR2011 12355 0323P 2H48M 204 40 USD Expedia Delta 2276 COACH MCO LGA 20MAR2011 0700 0323A 2H29M MA ANILIN Fynedia Delta 1685 LGA MCO 1SMAR2011 03 35P 06 36P 3H 1M Flight 2685 iSmar LGAMCO 07 00A 09 S7A Flight 2276 20mar MCOLGA 07 00A 09 29A Price 204 40USD If multiple suppliers in BookingBuilder Desktop fly the route you have entered the flight and fare information for all of them will appear in the IFQ display This screen makes it very easy to view sort and filter the results Please note that you will see Fare Quote Available next to each site where this option is available Certain sites do not allow this functionality so you will not see this indicator next to those 1 This area allows you to select the currency Exchange rates are updated every day and you can view the results in a variety of currencies 2 You can filter by the class of service The drop down menu will show you which classes are returned for your search 3 The screen is emptied if you click this button 4 If you wish to do another search click this button You do not need to return to the GDS to start a new fare search 5 If you need to put the
28. l it in In this case you can see that the card type is VI but BBD will look through the list and select Visa It is very intelligent in how it fills in lists with dates and credit card types and should be able to fill in almost any list with this kind of data Copying Data into Other Applications Many other applications such as Microsoft Word and Excel allow you to drag amp drop data into them Since we can t put a button in every application we added two choices to the menu that appears when you right click the BB icon in the task tray For example if you are writing a letter to a customer and want to quickly move the customer s address into the Word document right click the icon Recheck Open Web Browsers Cose this Menu I Report Unrecognted Web Page Bring GDS to Front Configuration Update Settings Crag amp Drop New Profie Data Drag amp Drop Previous Profle Data Open Saved Confirmation Show Availsbiity Oisiog Exit Select either menu choice to Drag amp Drop data Once you have the yellow Drag amp Drop dialog click down where it says Drag here for entire Address and drag that into Word As you can see below it drags the entire address and nicely drops it right into Word 28 BookingBuilder Desktop User s Manual 0i oe Goal 3 Troubleshooting e A confirmation page was not read correctly by BookingBuilder Desktop See the Booking Confirmation
29. nes are enabled and which you would like to get fares quotes from Finally BB might not be communicating with the GDS or our server Refer to the Starting BookingBuilder Desktop section to determine if it is one of these conditions e Can BB hold reservations made on airline websites or do they all have to be instant purchases What about changes can you make changes to reservations using BB Since BB is just a conduit of information between you and the airline websites we are limited by the abilities of the airline website you are working with If the airline website allows holds we allow holds The same is true for changes and cancellations e When I have BB build a passive segment record in my GDS it doesn t include the airline ticket number Why not Many airlines do not issue a ticket number on the confirmation page Most send the ticket number in an email or fax If that is the case you may wish to wait until you receive the email fax before creating the record in your GDS To do this when you get the Booking Confirmation screen that appears after the confirmation page from the airline website comes up click cancel Then when you get the ticket number right click you BB icon and select Open Saved Confirmation Select the ticket you wish to work with and type the ticket number in the appropriate box in the Booking Confirmation Screen Then click Enter Into GDS 31
30. nicate with our server including any proxy settings used by Internet Explorer In most cases it will be successful and will not require any additional configuration However if it is unable BookingBuilder Desktop User s Manual to determine your settings or if your proxy server requires authentication you will see Testing Communication Testing Communications to www bookingbuilder com You can manually configure the proxy server settings if they are required Ifthe test was successful you can click Cancel on this screen In order for BookingBuilder Desktop to operate it must be able to communicate with www bookingbuilder com Please contact your IT department and fill in the proxy server settings below Proxy Server Settings Proxy Server Type Address Host Name Port View All IE Settings Cancel In most cases you will use Proxy Server Type WEB Standard and if authentication is required Basic authentication If those don t work for you try the other options until you find settings that are compatible with your proxy server Each time you make a change click the Test button It will tell you when it is successful If you are completely unable to get the communications operating try selecting Use Alternate Communication Method This will use some of the components of Internet Explorer and should always be able to communicate with our site but it is much less efficient than our othe
31. ound Amve Time E npea 204 40 USD 1 Raum Tire af JetBlue 335 00 USD Shen 24 Hour Tima C Return Aarne Timea jay l 4 wi Sgar 337 76 USD Arpal Figh Daia L AM 14MAR 2011 MCO L G4 20MAR 2011 14MAR 2017 2 MCO LGs eUMAR ZIT Oe LG4 FLL WCO 14MAR 2011 MCO FLLGA 20MAR2011 LGAFLLMCO 14MAR 2011 Fiilgnt L885 limar LGAHCO 10 0 Ul Sor Flight 2276 20mar HCOLGA 07 00 Many web sites only show certain taxes in their initial fare displays while others include all taxes Instant Fare Quote automatically calculates the taxes for travel in the US Tax calculations for the rest of the world are being added If taxes are not included by the web site and IFQ cannot calculate them the fare display will show TAX to indicate that the fare quoted does not include all taxes Documenting Fare Quote Results Instant Fare Quote allows you to document the fare quote results in your PNRs To document a specific itinerary select it and then click the Document Selected Itinerary button You can also click Document Lowest Fare Displayed This will document the lowest fare displayed on the IFQ results screen with filtering taken into account For example if one of your corporate accounts requires fare searches with a 2 hour 15 BookingBuilder Desktop User s Manual time window select the time window then click Document Lowest Fare Displayed to document the lowest fare that falls wit
32. prompt you to display the correct profile and click OK Note Even though this is called the Profile Dialog the information is read from a PNR It was designed this way so that if you have multiple travelers you can copy all the relevant data into your PNR and BookingBuilder Desktop can read it from one place It also ensures that you have a shell PNR set up to receive the confirmation details when the booking is complete Booking Confirmation Whenever you complete a booking on a supplier web site BookingBuilder Desktop reads the details and displays the Confirmation Dialog 19 BookingBuilder Desktop User s Manual amp information to be entered into Focalpoint Southwest Confirmation ABCDEF Commission 0 Cap 0 Am 000 Fights Biling Information 1 WN 5 Y 200CT AMA DAL BK2 6354 735A Card Holder 2 WN 2506 Y 20067 DAL AUS BK2 80SA 8 Joe Traveler Biling Adcess 123 Main Streat New York NY 12345 Passengers Joe Traveler iPat Smith Form of Payment Amencan Express A 00 234 Edt Ticket Number v AMA WH X DAL WN AUS 146 05YL 146 05END If the information above does not match the Cor emation pagen Page Does Not Match Internet Explorer 030 the Page Does Not Match button Remarks 77 Non Ag Segmerts Enter Into Apolo F HHPR ChentBase Ea This dialog shows the flight and fare details the name s and other information When you highlight a name below it you will see th
33. r methods and it may add a lot of information to the cached Internet pages due to the way the communications takes place Once it finishes retrieving information it goes into Standby mode waiting for a GDS to open The icon is yellow and if you hover your mouse over it you will see BookingBuilder Desktop Standby 3 14PM a Me oa 4 4 2013 When it detects a GDS it then waits 10 seconds and connects to it When connected to a GDS it is Active and the icon is green 3 22PM 4 4 2013 i rig EF l If you hover your mouse over the green icon you will see BookingBuilder Desktop User s Manual BookingBuilder Desktop Active Apollo 3 06 PM lt oa 4 4 2013 When BookingBuilder Desktop is busy such as when the Availability Dialog is open the icon will be red and hovering your mouse over it will show BookingBuilder Desktop Working 5 43 PM_ lt m a 4 4 2013 If BookingBuilder Desktop is unable to reach our server you will see BookingBuilder Desktop aq x Error getting information Waiting to try again 525PM T 4 4 2013 If you click the icon in this state you will see amp No Connection To Web Services Ext BookngBulder In order to operate BookingBuilder Desktop must communicate with our server If you have changed your network configuration click the Test Communications with Web Services button If your Interne
34. reiianiis aain NA AEAEE AANA 23 Custom Prompting sssesssssssnsnnrnrnrnsrsnsnnnnrnrnrnsnrnnrnrnrnrnsnennnnrnrnrnsnrnrnnrnnn 24 PrO CODYN O a 24 Copying Data into Other Applications 0000 28 TEOUDIECSNOOUING 0 a 29 a 30 ASKEd QUESTIONS BookingBuilder Desktop User s Manual Introduction BookingBuilder Desktop is a powerful tool that takes the time and complexity out of making bookings on many supplier web sites It automatically notifies you when a supplier serves a market so you don t have to remember what markets are served It opens the supplier site fills in the request copies your profile data into the site and puts the confirmation details into your GDS BookingBuilder Desktop works with six GDSs Abacus Amadeus Apollo Sabre Galileo and Worldspan as well as ClientBase Plus from Trams Instant Fare Quote accesses numerous web sites in the background gathers flights and fares and shows them in a consolidated display BookingBuilder Desktop with Instant Fare Quote is by far the fastest way to book many suppliers such as JetBlue BBD can also help with those time consuming SWABIZ and CompanyBlue ID numbers BookingBuilder Desktop is very easy to use in fact all of its features are intuitive and it requires essentially no training System Requirements BookingBuilder Desktop will operate with Windows XP and newer including Windows Vista Windows 7 an
35. see them all Help E E E 0 5 Blue U LAX ompanyBlue ID Fare Quote Ci s of Service i None lt List Additional Options Available SWABIZ ID Southwest ISP LAX LAXISP Fare Quote Class of Service _ Additional Options NotAvailable Not Available v Spirit LGA LAX LAX LGA Fare Quote Class of Service Additional Options Available NotAvailable Open Selected Web Sites Get Fare Quotes From Selected Sites Close This Screen Open Sites where Fare Quote Not Available As you can see on the above screen all of the sites except one show Fare Quote Available At the bottom is an additional option Open Sites where Fare Quote Not Available If you click Get Fare Quotes from Selected Sites and this option is selected Instant Fare Quote will begin and the web sites for those without 14 BookingBuilder Desktop User s Manual Instant Fare Quote will be opened This way it still takes only one click to see all the options available Taxes Instant Fare Quote Seles Cumency usp Classes Loen Cleat Results Change Search Copy Fesul to Clipboard Emal 035 aT ran 20 Fars Cheek Complete Jets ie LGA MLU Fara Check Compdete Spm LGAHMCO Fie Check Compdete note thet lanes displayed in ned do mot have tacos included Results to Dangly Filter by Tine Filter by Site 5 iaie Outbound Depa Time E am Res a ArT 210 60 USD Outbound and Retumn Fights O Qutb
36. single consolidated display Instead of manually checking multiple web sites Instant Fare Quote does all the work for you It is a powerful travel booking tool that allows you to easily sort and filter the results and you can instantly document the results in your PNR or have it bring you right to the booking page of the appropriate web site when you need to purchase your flights online IFQ Screen The screen below shows all the flights and fares from the web site s for your requested travel dates times and airports Many sites such as JetBlue return results in as little as three seconds Others may take longer IFQ goes directly to each web site to gather this information so it takes only as long as the web site requires There are no intermediary servers slowing down the process 10 BookingBuilder Desktop User s Manual amp Instant Fare Quote Currency USD Classes 9 Lowest Clear Ea hange Search Copy Results to Clipboar a mail Results AirTran LGA MCO Fare Check Complete JetBlue JFK MCO Fare Check Complete Spit LGA MCO Fare Check Complete Please note that fares displayed in red do not have taxes included Results to Display Filter by Time Filter by Site gt Itineraries gt Outbound aay 9 00 am Reset AirTran 210 60 USD C Outbound and Return Flights C Outbound Arrive Time V Expedia 204 40 USD C Return Depart Time v JetBlue 249 00 USD M Show 24 Hour Time C Return Arive Time Spir
37. ss Nbr if available are not showing contact BookingBuilder support to customize your software for these fields 18 BookingBuilder Desktop User s Manual Profile Information Mames Gender Last Name First Mame Middle Name DOB irr MM DO FF Nbr Redress Nor Known T vir Mbr Male DONALD SON SARANA gt JANDE LA 1 J60 6 22 None 1 234567 E Select the Address Phone Numbers E mail Address DAR G _ Manual DELIVER ADDRESS 321 BROADWAY Select one Phone Humber City NEW YORK State Province yy Postal Code 4 9074 2125551212 E ADRE C _ Manual ADDRESSEE 123 MAIN STREET 2127778888 City NEW YORK State Province hy Postal Code 40017 M ansaa Select an Email Address Credit Card 9 BEE al Card Type vi Number 4427806666666661 CMV Exp 11 200512 2013 AAEE Card Holder SARANA DONALDSON z Display Different Profile Cancel All names in the PNR are listed under Card Holder so you can select the appropriate one If your GDS has a place for the cardholder name that will be read and will be in the drop down list Next to each name in the FF Number column if it says None it means that none was found so you can click None and enter the appropriate one If more than one is found for the site on which you are making a booking click the number and select the correct one If you did not have the correct profile displayed click Display Different Profile BookingBuilder Desktop will
38. t connection is down click OK and wait for it to come back up Notification Dialog There are two ways in which to initiate the Notification Dialog 1 Enter an availability request into your GDS If any of the airlines in BookingBuilder Desktop fly a similar route you will see the yellow Notification Dialog BookingBuilder Desktop User s Manual r a M i a 11 07 AM 4 15 2013 Click that to see the Availability Dialog If none of the airlines in BBD fly a similar route you will not see the yellow dialog but you can still easily access Instant Fare Quote 2 Whenever you enter a GDS fare quote command Amadeus FXC Apollo BBQ and FS Sabre WPNI Worldspan 4PLI BookingBuilder Desktop will recognize the response and display this prompt When you click that or press the hotkey you will be taken to the Availability Dialog Availability Notification Availability Dialog There are four ways to launch the Availability Dialog Two are outlined above when you click in the Notification Dialog you will launch the Availability Dialog The third way is to display any existing itinerary in your GDS then type BBD and press enter BookingBuilder Desktop will see that you typed this and then it will display the itinerary read it and bring you right to the Availability Dialog This is simple and easy Finally to manually open the Availability Dialog double click the BookingBuilder Desktop task tray icon or
39. w to work with the web sites or new airlines e How do we know new versions of BookingBuilder Desktop are available Can these updates be installed automatically We notify all customers by email when new updates are available e BookingBuilder Desktop recognized a web page and showed the correct prompt but I accidentally cancelled the action How do I get it back Once BookingBuilder Desktop takes action on a web page it remembers that page so it doesn t prompt again Simply right click the task tray icon and select Reset This will cause BookingBuilder Desktop to re read all open browsers and it will prompt again e When I want to get a fare quote BB opens all of the airline websites I thought it was supposed to show me a consolidated display 30 BookingBuilder Desktop User s Manual To get the Instant Fare Quote you need to click on Get Fare Quotes From Selected Sites on the Availability Dialog You are probably clicking on Open Selected Websites e I have BB on my computer but the yellow box does not appear There are a couple of possibilities here First you could be doing an airfare query that has no match with the routes of the airlines in BB The yellow box will only appear if one of the participating airlines flies that route Second your agency might only have a couple of airlines enabled in which case the first answer would apply Speak to your administrator about which airli
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