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WELL -T28 User Manual-V60.0

1. pH ree Hold DTMF Keypad ee DSS Keys Navigation Keys 2S So I Transfer Volume Adjustment Bar Hands free Redial You can check the following list which introduces the IP phone s keypad in details Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered and blink when someone calls in or there is a call on mute Hot Keys The screen will display labels for these keys to identify their context sensitive functions and you can custom softkeys under different status Line Keys These buttons are used to active up to the six user accounts DSS Keys These keys are used for various functionalities such as call Line appearance Button Speed dial Intercom Pickup Hold Transfer etc If not stated the adjacent LED will light when the assigned functionality is turned on Enterprise IP Phone Overview Dial Pad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters Navigation Keys Use the navigation keys to navigate in the display menus and confirm or cancel actions Cancel Up Down Left Right Confirm JOGOO Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type Gie Adjust the volume of the handset headset
2. eese eE nen enne nen nnns 81 me 82 sare E AE A S 82 Firmware Update ene eter e A EE adsbewha S Ste PE adteasvianteve 84 D ctyption i inantea tree Ie ev ette 85 ZeLO SD3tDUCD cci boni O rae eb ts remis C be Par EM p cae Pee ere ra Dedi toot 86 System LOG Export eria rere re e Ue eret oet pre eda 87 PCAP Tr ce EXpOEt nen beret de reae re tepidis 88 802 D LRL tide ini ed e e te e mede 88 DSS Key Conf Suratomes itor eren re ree e etae tents erit 89 Conferences tnit ab bee tiis tub e Medline itti et MO diit ados 90 uva rio 90 AEE E E ritratto A A A Ges gcebaat eit eset sate eos t AA A 90 Ines E 91 DIND ies E 91 Redi l x iter eR iets ied heen enn bete t eir 91 Call Return aeRO AGS GS RB RR RESI ae aaa 9 SIMS tees 92 Pick Up Hee e ERE RO ERU Ee y t RU el tp eed e REI dH tae 92 eng c 92 DIME ttbi eene Pte bre ire ode e 92 Valce Mail rone ves etes bts oh AILS res e DURO OPORTO PREG 93 Speed Dial d Rr et RUE Ut e ee E Ur irent 93 lucc DE 93 Lines stesso eiae So ni aoo Piso en Roe ior 94 BEF zeit tette tied tee d e t e d t ie 94 URL tubi et eret oaks gabe Lees b Rer OR t Di e re eite b COP MP tus 94 Group Listening ettet te o e eee rea e
3. Contacts Preference Features 05S Key Acton uRL vece Rng Tones Deal Pin Replace Rule gt gt Dia nows gt uem Digit 0 8 Anta Coches gt Identities a pache digt do not use OP Block Out gt gt 6 defined as send key Inde Bick Que Hostis Armut E Patol diyt daid i 0147 1 us that s included in the 2 014852 2 F ul 3 pr digit 4 Fi Speches a range xa 5 isi 6 B 7 Matches amy angie E a E i0 B Matches an aritrany number of digits Bleck Dut Humpe ACCT Add Eck Dal Note The numbers set in Emergency cannot use the dial plan rule Note 1 In the Account field you can enter 1 2 3 1 represents Account 1 2 represents Account 2 if the account box is empty it mean this rule works for all accounts Feature Synchronisation When enabled the synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To set Feature Key Synchronisation via the Web interface 1 Choose Phone gt Features gt Feature Key Synchronisation Enterprise IP Phone Using the Basic Call Functions 2 There is a pull down menu in the Type field choose Intercom from the list 3 Choose whether to enable this function from the pull down menu 4 Click the Confirm to save the change Intercom Barge Enabled v o Call Completion Disabled v o Enable Semi Attend Transfer Enabled 9o Blind Transfer OnHook Enabled y
4. To set Auto Answer via Web interface 1 Choose Account Basic Auto Answer 2 Choose Enabled or Disabled in the pull down menu click Confirm button to save the change touc crvu us User Name DEY Nome 2205 User account provided by Register Name 2105 o VoIP service provider User Name 2105 o NAT Traversal Defines the STUN server will Password m Qo be active or not SIP Server 192 168 1 199 Port 5060 o Proxy Require I Disabled x A special parameter just for Enable Outbound Proxy Server o Noto sev D vou han 5 Outbound Proxy Server Port 5060 o artel server the value should e Transport UDP y com nortelnetworks firewall Backup Outbound Proxy Server Pot5060 Codecs led Choose the codecs you want NAT Traversal Disabled Y a i uec STUN Server 3478 Port i o9 Advanced Voice Mail o The Advanced parameters for administrator Proxy Require Anonymous Call Off On Code Off Code o Anonymous Call Rejection Off v On Code o Off Code o Missed call log Enabled v o Auto Answer Disabled y Ring Type common 9 Enable Disable auto answer Codes gt gt Advanced gt gt Confirm Cancel Missed call log Defines whether to save the missed calls to the call history record This function can only be set via the Web interface 1 Choose Account gt Basic gt Missed call log 2 Choose Enabled or Disabled in the pull down menu click Confirm button to save eee
5. 3 Choose Advanced to do the relating settings Enterprise IP Phone Using the Advanced Phone Functions Logout Contacts Security MOTE Display Name SPP service subscribers name which wil be used far Caller ID gapa SP sarmice subscriber s I0 uaa for UDP Keep alive Haaga Enabled 9 n SORTS UDP Keen abve Internal seconds 30 Vor Service provider Login xpralsaconds ETT e Local SIP Pert S060 eo be active or not mx Dsabied o Proxy Require A SIP Semon Trran seconds TI 05 o _ lal eal i SIP Semon Timer seconcs T2 4 e E SIP Sewon Tiren seconds T4 m com narteha twarks re wal Subscribe Periad seconds 1800 o9 DTHIF Type RECO 9 CNN the codecs wou want How t5 INFO DTMF Dashiad v OTMF Payisad Scope 36 255 i i The Advanced parameters fioe 100 reae netranemission Beaded L 7 Erat Preqonetpon Daasiad 7 Sutescribe Regeter Dasasiad Subsenbe for hil Daabled p MWI Subserption Penod Scose 0 84600 2600 seconds eras a am You can consult your system administrator for more information TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation If you make a call based on TLS and SRTP Set the transport as TLS and the SRTP as On the IP phone UI will display the connecting and ring back interface If the reception also set the transport as TLS then IP Phone UI will display the icon on b
6. Security Preference Features DSS Key Acton uti voee Eng Tones Dial Plan Replace Rule gt gt e Zi more Danowzz prata bde Danav Rule Account domotus FE 1 05595147 1 r defined as send key 2 059914785238 2 1 3 p Vienthes any digt daad 4 rl that s incuded in L k 5 r E c apaches range ai 7 us uten amp F Ir E Matches any single 10 dagtfcharecter which s Age Dao Fu Asunt steh an artery 5 i number of digis Area Code gt gt Block Out gt gt Enterprise IP Phone Customizing Your Phone 2 Enter the number in Dial now Rule and Account 3 Press Add button to save the changes 4 You can select a record to modify then click Edit button to save 5 You can also delete a specific one from the dial plan list by pressing Del button Note 1 If need to replace the unknown contents then you can use or x stand for a string of char x stand for any one char The content in stand for a variable the first variable is expressed by 1 the second variable is expressed by 2 the rest can be done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate
7. DND Off Code Js 2 Set the DND On Code and the DND Off Code then press the Save hot key to save the changes 3 When you press the DND hot key the phone will send a message to the server and the server will turn on the DND function Then any calls to the extension will be rejected by the server automatically And the incoming call record will not be displayed in the Call History Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The following call forwarding events can be configured Always Incoming calls are immediately forwarded Busy Incoming calls are immediately forwarded when the phone is busy No Answer Incoming calls are forwarded when the phone is not answered after a specific period To configure Forward option via phone interface 1 Press the following hot keys Menu gt Features gt Call Forward gt Enter You can also press the Tran button to enter the forward setting page directly when the phone is in the idle status 2 There are 3 options Always Forward Busy Forward and No Answer Forward Call Forward 1 Always Forward 2 Busy Forward 3 No Answer Forward i J 3 If you choose one of them enter the phone number you want to forward 4 If you want to realize this function by server please enter the On Code and Off Code option then when yo
8. Press Save hot key to save the settings or Back hot key to return to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interface Choose Network gt Advanced to do the relating configuration You can consult your system administrator for more information Enterprise IP Phone Using the Advanced Phone Functions ven VPN Active Disabled v Upload VPN Config ae Voice Qos Voice QoS 40 0 63 SIP QoS 40 0 63 Local RTP Port MaxRTPPort 11800 0 65535 MinRTPPort 11780 0 65535 WebServer o HTTP port 80 1265535 HTTPS port 443 1 65535 Type HTTP amp HTTPS 802 1x 802 1X Mode Disabled Identity MDS Password Span to PC port o Span to PC port Disabled M Registration random o Registration random 0 0 605 Confirm Cancel LLDP The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network Enable LLDP function the phone will go to switch to get related VLAN parameters automatically Synchronous with VALAN in switch To configure LLDP settings via Web interface 1 Choose Network gt Advanced gt LLDP gt Active option in the pull down menu choose enable 2 Then enter the corresponding Packet Interval in Packet Interval field 3 You can also disable this function when you choose disable in active field 4 Click the Co
9. devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable shown as below Ext oes Internet PC PC Configuration and Registration If you are administrator you need to do some simple configuration to make the Enterprise IP Phone Getting Started phone work If not please contact your internet administrator or service provider for more details Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 3 35 into the address bar of web browser The default administrator s login name and password are admin admin The default user s login name and password are user user Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Please consult your system administrator for help Network Settings Choose Network gt Internet Port WAN DHCP Under the default situation the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the
10. e Network status IP Mac WAN LAN Gateway and DNS e Phone status Model Hardware Firmware Product ID and MAC e Accounts The 6 SIP accounts status Firmware version To check the Phone Status via Phone interface 1 Press OK button directly or Menu hot key choose the Status option 2 Use the navigation keys to scroll through the list and check the specific one To view the Phone Status via Web interface Open the web browsers and input the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language will depend on your computer Operation System It will automatically match the language with your computer and browser It also supports Simplified Chinese Traditional Chinese French German Italian Portuguese Spanish etc You can change the language for the phone user interface and the web user interface independently from each other Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact with your system administrator for more information about loading language packs To change the language via Phone interface 1 Press Menu Settings Basic Settings Language 2 Scroll through the list of available languages 3 Pr
11. 188 1 10 3372192 0681 3 MHonDecI3 194 3494210 1 3 45 AGB 4 ManDeci3 17 00 20008152 188 1 10 Ton 2525 2192 168 1 20 s Mon Deci3 1559 20000192 168 1 10 Pater 10002192 168 1 20 6 MonDeci3 1842 20008192 188 1 10 Peter 7 Man Tar 702 TE Wek OI ES 3310 She TO ER 1105 Mined List Index ute Tene Localldentty Mame Number 00 i Hon periz 1536 GL Peter IM RIPLISRLE 2 MenbDecil 1532 20008152 188 1 10 4155 3155152 568 1 20 i Mon Dec is 1531 45450192 168 1 10 Pater 10002192 168 1 20 4 MonDecI3 1 amp 30 45450152 168 1 10 Peter 10002122 165 1 20 5 Hon Deci3 1631 200048152 168 1 10 4153 1565 192 1681 50 6 Mon Becta 1530 SE 1681 10 Pater T7 line Mar it TE Www os 1A 3145 Barer TAI Pa 1 83A as Received List Index Date Tene Local Identity Mame Humber zi l Hon paiz O1909 HEELS Hs 23821012 2 MonDec13 1 amp S59 20000192 168 1 10 Tom FLESH SLL 3 Hon Dec i3 1541 200048152 168 1 10 Teen 2525192 168 150 4 MonDer13 lez 20000192 168 1 10 4153 21592192 1 68 1 20 3 MHonDeci3 16 40 20004152 1688 1 10 Peter 10002192 168 1 20 6 MonDeci3 1530 20008192 158 1 10 Tom e 7 hiar fiar ta 1 38 Ae AS A Batar tanimga mein M a Forwarded List 4 You can click the Hangup button to end the call in the web page Password dial When number entered is beginning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswL
12. 192 168 1 199 Wi Broadsoft Call Log This feature allows you to download call history from the server Input the URL port username password and rename the phonebook Configure Call Log via web interface 1 Choose Contacts gt Call Log 2 Choose the Calllog Item 3 Input the display name URL port username and password 4 Click the confirm button to save the changes Enterprise IP Phone Customizing Your Phone Logout count BEN NM a ee NS Local PhoneBock Blckist Remote PhomeBook Phone Caio LDAP Broadsofr Cal Log Calig kem calLogl S wort Dashatian 111 a Call log Server http 1111 o Mere oed Port umi l4 from the server Inpot User iii g a Pagpenged m ue and rename the Confer J L Cancel Check Call Log via phone interface 1 Press Menu gt History Type Network Call Log 2 Choose the Call log Item press Enter softkey to download the call log Logo Customization You can upload your own logo which shown in the idle screen Upload the logo via web interface 1 Choose Phone gt Features gt Use Logo gt Custom Logo via the Web interface press Browse button and choose the corresponding file 2 Press Upload button to complete the Logo Customization You will find the desired logo shown on the idle screen Enterprise IP Phone Customizing Your Phone Intercom Barge Enabled Y o Call Completion Disabled vj o Enable Semi Attend Transfer Enabled x 9 Blind Tr
13. 3 You are prompted to confirm the change press OK to confirm the changes press Cancel to cancel the operation Note If you confirm all current setting changes including contact list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade gt Advanced select Export Import Config click Export button to export the file to your local computer 2 Choose Upgrade gt Advanced select Export Import Config click Browse button select the specific configuration file in your local computer click Import button 3 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error Enterprise IP Phone Using the Advanced Phone Functions Security Account Contacts Basc Aubwanced Custom Option 128 254 o ELTE Customs Osten Type smag 9 Spectw the DHOP Option that WL o you want to urge for provisoning Refer ta Asta Account o Prav amp en Manual for derai about proveon Paddword o a is Common AES Key o Tre provded by ISP MAE Dcantad AES Kay Click this betkton b auto Forbid are Enabled v inmedia Cici this button Ea auta Vrae Tim 5 peovison mmadgtel Pli Contig Ered Export Impaet ConfigExoort t
14. Attend Trans OnHook Enabled 9 Transfer on Conference Hang up Disabled y Feature Key Synchronisation Disabled y o Time Out for Dial now Rule 1 o ACD Auto Available Disabled o Bison SEL ACD Auto Available Timer 0 120s 60 o RFC 2543 Hold Dsbed Use Outbound Proxy In Dialog Enabled 9 IsDeal180 Enabled Logon Wizard Disabled y o PswPrefix leo PswLength o PswDial Disabled PushXML Server IP o SaveCallHistory Enabled Q9 Use Logo System Logo v o Confirm cancel Push XML Users configure the server s IP address on Web page when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not To set Push XML via Web interface 1 Choose Phone gt Features gt PushXML Server IP enter the server IP in the field 2 Click the confirm button to save the change Enterprise IP Phone Using the Basic Call Functions eT eae SN Call Completion Disabled Y Enable Semi Attend Transfer Enabled y o Blind Transfer OnHook Enabled o Attend Trans OnHook Enabled y Transfer on Conference Hang up Disab ed M o Feature Key Synchronisation Disabled v o Time Out for Dial now Rule o ACD Auto Available Disabled ACD Auto Available Timer 0 120s 60 o RFC 2543 Hold Disabled Use Outbound Proxy In Dialog Enab led v o IsDeal180 Enabled o Logon Wizard Disabled E o PswPr
15. BusyToneDelay Return code when refuse Return code when DND Intercom Call Completion y LKKI lt lt y Enterprise IP Phone Overview Basic Phone Functions Language Time amp Date Ring Tone Phone Volume Logo Customization Advanced Phone Functions Accounts Network Voice Codecs Echo Cancellation etc Phone Setting Backlight Contrast Lock Reset to factory Set admin password Set AES Key Auto Provision SIP Account User Option Account Active Label Display Name Register Name User Name Account Password SIP Server Register Status Server Option Registrar Server Registrar Port Outbound Proxy Server Backup Outbound Proxy Server OutBound Status NAT Traversal STUN Server STUN Status Missed call log Auto Answer Other Features Messages History Directory Contacts Blacklist CASAS ES IAE lt lt lt lt o AAA AAA AREE SKKS lt KSSS SKKS Enterprise IP Phone Overview Note 1 The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details The default administrator password is admin Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface This option allows you to review
16. E be re 95 P bli Hold te Pte opea end eie 95 Private Hold a tse te De tent et P De dte Db bee bee 95 Shared Dine etcetera utente re tern etes vetere ietn 95 XMIGIEOUD 2 E eret le Re ot bin e e eee Peters eet 96 Gro p Piek Ups na et t te e Ri tnr eiae 96 Inn EEN TEET TA 96 Recorda e eee eS ea E E eee 97 Rubro S 97 Hot Desking nario eda e open sattemtaeedteetaem 97 URTR COEQ ciui oett bett to EMO AER aa ea CER a OA EG 98 EDAD nct tects Ur ee e ree A etg e even eter ere ted 98 BSE LelStiss dottrina repe T 99 Prefix b soon BI De DS ERR SER RR 99 Zeros p toU hen eter d ih th iere f iei ei ei tere em ep 99 Local Group iieri ana AEAN eh rn WR e en n n erae 100 Broadsoft Group er ertet rd easet na a FECE eR ERR ek EE en 100 Tone SetUngS seine tene rete aet ee Ee Lee Ree eres etae bee EHE Ue EO TUE E EYE Ie deed US 101 Trai gi LI NP L Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package Enterprise IP Phone 0000000000 G e Phone Stand e Power Adapter e Handset amp Handset Cord Enterprise IP Phone Getting Started Ti Tm e Ethernet Cable e Quick Installation Guide amp
17. Enterprise IP Phone Customizing Your Phone Fiindly n 1E 2erver er puutitpeury us NTP Server The server which is used Secondary NTP Server cn pool ntp org o to synchronize the clock of the phone Update Interval seconds 1000 o Update Interval Daylight Saving Time Automatic v 9 Specify the interval at 5 which the unit will Fixed Type C By Date C By Week refresh the time StartTime Month Day Hour Daylight Saving Time The parameter used to EndTime Month Day Hour active the daylight saving time Offset minutes a Manual Time Enabie or disable to set Manual Time Disabled v 9 time manually Time Format 24 Hour Ring Tone The upload ringtones Date Format WWW MMM DD v must be format of wav whose sampling rate Live Dialpad Disabled v 9 should be 8K mono 16 bit U law compression Inter Digit Time 1 14 seconds 4 o Flash Hook Time 800ms 1 eo Backlight Brightness 2 Q9 Backlight Time seconds 30 v Q9 LCD Contrast 6 v Keyboard Lock Disabled WatchDog Enabled Q Ring Type Ringl wav v Del a EIE LN Upload Ringtone Jovem Phone Ringing type settings Upload Cancel Gm lt i Note The ring tone file of system cannot be deleted To upload the new Ring Tone via Web interface 1 Choose Phone gt Preference gt Upload Ringtone 2 Click Browse button to choose the specific ring tone file 3 Click Upload button to upload the file Note The ring tone file format must be
18. Line field select a line for which to apply this key 4 And then enter the feature codes in the extension field 5 Press Confirm button to save the changes Please refer to LED Instruction for more details about the LED status in different situation Note In the Web interface you can also set the pickup number to active the pickup function For example if you set the BLF number as 212 and the pickup number is 83 then when there is an incoming call to 212 press the BLF key it will call out the 83 automatically to pickup the incoming call on 212 URL If the key is configured as URL then pressing this key you can send HTTP requests to a web server To assign the key as URL 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose URL from the list 2 Enter the number you want to set as URL in the Value field 3 Press Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions Group Listening When the key is configured as Group Listening key you are allowed to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using handset headset meanwhile the others nearby can listen using speakerphone You can get back to the previous mode by pre
19. M S 20 21 12 4 Press Save hot key the time appears on the idle screen will be changed Press Back hot key to return to the previous screen Enterprise IP Phone Customizing Your Phone To set the time format via phone interface 1 Press Menu gt Settings gt Basic Settings gt Time amp Date gt Time amp Date Format Time amp Date Format 1 Clock 24 Hour 4 2 Date Format WWW DD MMM q gt 2 Use the Switch hot key to choose a preferred time format 12 hour or 24 hour 3 Use the Switch hot key to choose a preferred date format the IP phone can support 7 kind of date display format 4 Press the Save hot key to save the changes and return to the previous screen To change the Time and Date via the Web interface Choose Phone Preference to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail Logout Y Status mr mm Contacts Tum nmm Preference Features Softkey Layout 05S Key EXT Key Acton URL vece Reg Tones Dwipen sus WEB Language Engish BHEP Tee Disabled ki Tr Zone s Chna Being Li Primary NTP Sarrar en pool nes ong L7 Secondary HTP Server Of piene ong 7 Update Interval paene 1000 7 Danight Saving Time Automate O Feed Tyne fey Date By week Santee Honth Day Hour Daylight Saving Tim
20. Quick Reference e CD Content L L7 oo Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Enterprise IP Phone Getting Started Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the stand e Connect Handset and Headset e Connect Network and Power 1 Attach the Stand as shown below Stand attached 2 Connect Handset and Headset as shown below Note Enterprise IP Phone Getting Started Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Ext 6 e o Internet PC Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet
21. SIP server you have registered supports this function 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 2 3 4 5 6 Press the Conf hot key during an active call The first call is placed on hold You will hear a dial tone Dial the number to conference in Cor press Directory soft key to enter the contact list then choose a contact to conference in then press the Send hot key When the call is answered you can have a private conversation at first And then press the CONF button the conference call will include you and the other two parties During the conference press the Split hot key to split the conference into two hold lines and press the Resume hot key to resume the chosen call respectively When you press the hold key the conference will be on hold Hang up to disconnect all parties Network Conference If you want to make a conference with more than three people you can open the function of network conference If you enabled this function you can put the meeting conference on the server To enable network conference via web interface 1 Choose Account gt Account X Advance Conference Type there is a pull down menu choose network from the list Enterprise IP Phone Using the Basic Call Functions 2 Enter the Conference URI 3 Press Confirm button to save the ch
22. do not press any keys for 20 seconds To set the Hot Line via the Web interface 1 Choose Phone gt Features 2 Input the Hotline Number and Hotline Delay and then click the Confirm button to save the change sene LUDA Wien he On Code o switched Off Off Code o Call Waiting This call feature allows General Information your phone to accept other incoming calls Call Waiting Enabled during the conversation T nabled sil Key As Send Evan rone dni o9 Select or asthe Auto redial Disabled Y akey m RT Hotline Number Key As Send i 2 When you pick up the phone it wil dial out the Reserve in User Name Enabled E hotline number i automatically Button Sound Enabled v s E E Upload Logo Send Sound Enabled v The picture must be format of dob it can be Hotline Number o black and white or 2 aray scale Hotline Delay a4 ReDialTone Loo 1919 Emergency o BusyToneDelay seconds o v o Ringer Device for Headset use Speaker vi Headset Send Volume 153 28 Return code when refuse 486 Busy here Yy 9 Return code when DND 480 Temporarily not available v o DND On Code DND Off Code Allow Intercom Enabled v o Intercom Mute Disabled Intercom Tone Enabled v o Enterprise IP Phone Customizing Your Phone Anonymous call To set the anonymous call via the IP phone interface 1 2 3 4 5 6 Press Menu gt Features gt Anonymous Call
23. geographical areas within one country although the correlation to geographical area is becoming obsolete For non geographical numbers as well as mobile telephones outside of the United States and Canada the area code does not correlate to a particular geographic area To add the area code via the Web interface 1 Choose Phone Dial Plan gt Area Code 2 Enter the Code and Account set the Min Length and the Max Length option and then click the Confirm button to save Preference Features DSSKey Action URL voce Ring Tones Dial Phan Replace Rule gt gt T 2 NOTE Tow Digit 0 9 Area Codes Identifies 2 specfic digit do not use F kg defined a5 send key Cada Sogo Min Length 1 15 1 efe d e i usn nem Max Length 1 15 15 mege Account ae a range 2 a Confrm ance 2 ist x Block Out gt gt Matches any srigie digi character which is CLEN a Matches an arbitrary number of des Enterprise IP Phone Customizing Your Phone Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Choose Phone gt Dial Plan gt Block Out 2 Enter Block Out Number and Account click Add button to save the changes or choose the specific one in the list click Delete button to delete the record 3 You can select a record to modify then click Edit button to submit 4 You cannot dial out the number from your IP phone unless it is removed from the forbidden list
24. gt Enter to enter the configuration page Anonymous Call Bi Line ID Line 1 2 Anonymous Call Disable 3 Call On Code 4 Call Off Code 8 By the Switch hot key you can choose the Line ID Press the navigation keys to enter and choose whether to enable the anonymous call function This feature allows the subscriber to make a call with the display of their calling identification information blocked If you want to realize this function by server please choose and enter the Call On Code and Call Off Code When you choose to enable the anonymous call function on your IP phone it will send information to the server and the server will enable disable the anonymous call function for your IP phone automatically Press the navigation keys to enter and choose whether to enable the anonymous rejection function The feature allows the subscriber to reject all calls from callers who have blocked the display of their calling identification information calling number and calling name If you want to realize this function by server please choose and enter the Reject On Code and Reject Off Code When you choose to enable the Rejection option on your IP phone it will send information to the server and the server will enable disable the rejection anonymous call function for your IP phone automatically Note This configuration is only available for the current default account 7 Press the Save hot key to save
25. in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special characters cannot be included in the file name To specify ring tones for a specific account via Web interface Choose Account gt Basic gt Ring Type option and highlight the preferred one for the chosen account in the scroll down menu then click confirm button to save the changes Codec Selection The IP phone supports the following voice codecs G723_63 G722 G726 16 G726 24 G726 32 G726 40 PCMA G729 PCMU and G723_53 You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account gt Codecs Enterprise IP Phone Customizing Your Phone Logout Status mS ua Contacts Upgrade Secunty I service subscribers rama whith wil ba used for Caler ID dapi Dese codecs Erable codecs SIP service subscribers ID 5723 53 pom G726 E8 6228 User Name 6726 24 722 G725 32 t seni 6726 40 EF i Comin Cincel 2 Use the navigation keys to highlight the desired one in the Enabled Disable Codecs list and press the gt gt to move to the other list 3 Click Confirm to save the change Note Codec selection can only be set via Web interface Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit
26. more information Satis Account contats Sociriby As Bridge amp c3 ROTE AsRouter amp Bridge In Boge moda PC Pot IP Apio s treated 34 rraren with temet Pot Subnet Mak T Foyter moda Te ni ar medi Enade DHO Sensor phone boar me router when the PC Port Start P Address ihe LAN pars of the End IP Address anb Confirm Cancel Enterprise IP Phone Using the Advanced Phone Functions VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via Phone interface 1 Press Menu gt Settings gt Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select VLAN option then press Enter hot key again VLAN 1 WAN Port 2 PC Port 3 Choose WAN Port press Enter hot key WAN Port Option 1 VLAN Status Disable 4 2 VID Number 00000000020 3 Priority 000007 3 4 Set the VLAN Status and input the VID Number Priority 5
27. network settings manually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Account Settings The phone attempts to register to the SIP server using the account data provided by the automatic or manual initialization Choose Account you will find the following parameters Field Description Register Status It shows the register status of the phone Account Active You can choose on off to enable disable the account respectively Label The name showing on the LCD of current device Display Name The local phone name showing on the other phone when calling Register Name Register name provided by ISP User Name User account information provided by ISP Password Account password provided by ISP SIP Server SIP server address provided by ISP When you have finished the Network and Account Setting configuration the Register Enterprise IP Phone Getting Started Status Icons will show in the idle screen t2 Registered successfully cr Register failed B Registering When all accounts register fail phone will display
28. o DT ITER biR O Garion Type Adaptive Fuad JITTER BUFFER Tt ea shared data area Hn Day n when woice packets can De colected stored and Max Deby 3720 sent to the vete pe cessor rr Hemal Day 1280 Confirm Cancel Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone gt Ring 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions Logot Seurity Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the IP address e Make sure you have plugged the Ethernet cable into the WAN port e Make sure that the DHCP server is on and there are available IP addresses in the server e Try to set your WAN port to static IP client mode During a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have mu
29. of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin an symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Contents Getting Started e O PACKING ASt si cisisucs tiscas cstasiacabseidaeesseavientes tevtasbenvssues sdsvagus avasecdoaepuaestavacgun ae a a aaia 6 Assembling the Phone o toes ie ete QE OE ED I DIETE EUROS ELE EE ERRARE ENS 8 Configuration and Registration sees eterne nennen nennt nee trennen 9 Configuring via Web Page tete tente testet ep trn rr rn via Les eee ne aee aea 10 Configuring via keypad trt tret ede ren e E aa eiis 11 VIE cient 1 s Keypad Instruction EE 12 IE PEDI D UERE 4 IS OMI NS TUCHO TITO UI LIIS 15 Us r Interi aC c 16 SouCEI MP ERES 19 Phone Statis esis csc cuisatssevessesduvssasssvusseescectssds svusscesdeoss ss seusscepsesssadussuesves statsteytenesiessessside saat 19 EU E 19 Time and Date nere ete ete e err eet EN ete E EE ER HERUNTER 20 Keypad LOCK trot tre roO P ERIGI HI Ee D EO Ever ege 22 A diO SS CUUNS Seaan a E a E A E A E O 24 Minute 24 Ring TONES m NEE 25 SouuaNIM T iaiia ana a a Ea EEAS 26 Contact Managemen ss Jer u
30. save the changes Group Pick up When you configure a Group Pick Up key you specify the extension group that you want to monitor Then when the monitored group receives a call you can press this key to pick up the incoming call If the group receives multiple calls simultaneously you will pick up the specific one the server assigns to you To assign the key as Group Pick Up 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Group Pick Up option from the list 2 Enter the feature code for example 78 in the Value field 3 In the Line field select a line for which to apply this key 4 Press Confirm button to save the changes Paging You can configure the key as Paging key When you press this key the phone will dial the number out directly Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Paging 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Paging option from the list 2 Enter the number you want to dial out directly in the Value field 3 Inthe Line field select a line for which to apply this key 4 Press Confirm button to save the changes Record Call recording is a phone function to record the conversation in the process of dialogue Using this fea
31. speaker ring tone and signal tone Allows for hands free communication during calls Press to switch to the Group Listening mode Cc weaoser Place and receive calls through an optionally connected headset The LED will be on when the phone is in Headset mode c we Mute audio transmission locally during calls Hard Feature Keys ssace Allow users to access the voicemail interface directly Enable setup of a conference Place a call on hold or resume it 0 1 i During a call press to transfer the current call to the third party When the phone under the idle press to enter the forward configuration page Press to enter the Dialed Calls interface and choose a record to dial out Enterprise IP Phone Overview LED Instruction Table 1 DSS Key set to BLF LED Status Description Steady green The monitored account is in idle status Blinking red There is an incoming call to the monitored account Steady red The monitored account is on a conversation Off It is not active as BLF Table 2 DSS Keys set to BLA Bridged Line Appearances LED Status Description Steady green All of the members are in idle status Steady red Some part s is seizing the line Blinking green 300ms Some part s is ring back Blinking red 300ms Some part s is ringing Steady orange Some part s is on the phone Blinking Orange Some part s is under the public hold status and all of the 500ms members can retrieve the call Blinking gre
32. the call B can talk to C 4 If C refused to answer the call it will prompt A that the transfer operation is failed If the current mode is speaker it will ring up if the current mode is handset or headset it will play ring tones for every five seconds Pressing any function keys to exit the prompt interface This function should be supported by server To Attended Transfer via phone interface 1 A and B is on an conversation A press TRAN Button or Transfer hot key to put B Enterprise IP Phone Using the Basic Call Functions 2 3 on hold then A can dial the third telephone number C or press Directory soft key to enter the contact list then choose a record and press the OK or SEND button to call out After C answered it A and C can have a private conversation without B hearing then A press the TRAN button to complete the transfer A will be disconnected from the call B can talk to C To Semi Attended Transfer via phone interface 1 A and B is on an conversation A press the TRAN button or Transfer hot key to put B on hold then A can dial a new number C Cor press Directory soft key to enter the contact list then choose a record and press the OK or SEND button to call out 2 While C is ringing A hang up or press the Transfer hot key Then A will turn to hold status and the LCD will display as Transferred 3 You will be disconnected from the call when C pick up B can talk to C Note Make sure that the
33. the changes To set the anonymous call via the Web interface 1 2 Choose Account Basic Anonymous Call to do the relating changes Please refer to the instruction above for the parameters detail Then click the Confirm button to save the changes Enterprise IP Phone Customizing Your Phone sper Register Status Registered Register Name Account Active on C Off SIP service subscriber s ID P 1 sed for authentication Label 2105 o CERE TO Su KA User Name 1 Depay ame e 9 User account provided by Register Name 2105 o VoIP service provider User Name 2105 o NAT Traversal i Defines the STUN server will Password ZZO o be active or not SIP Server 192 168 1 199 Pot sopn Proxy Require r Enable Outbound Proxy Server Disabled A special parameter just for SORS AY e A L2 Nortel server If you login to Outbound Proxy Server Port 5060 o Ness server the value should 7 e Transport UDP Y com nortelnetworks firewall Backup Outbound Proxy Server Port 5060 o Codecs Fiche sa Choose the codecs you want i vj NAT Traversal Disabled o B ise STUN Server 3478 Port Advanced Voice Mail The Advanced parameters for SS administrator Proxy Require o Anonymous Call Off vy On Code Enable Disable anonymous cal Off Code o Anonymous Call Rejection Off v On Code Qo Off Code o Missed call log Enabled 7 Auto Answer Disabled o Ring Type common 9 Codes Advanc
34. to configure the key as a transfer key to perform the Blind Attended Semi Attended Transfer To assign the key as Transfer 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Transfer from the list 2 Enter the Number in the Value field when you are on a conversation press this key the phone will Blind transfer to the number Or you can leave it black to set as the transfer button 3 Press Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions Hold The key can be configured as a hold key You can use this key to hold and retrieve a call during the conversation To assign the key as Hold 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Hold from the list 2 Press Confirm button to save the changes DND If the key is configured as DND key you are allowed to active the DND function immediately when you press it Press it again to deactivate DND mode To assign the key as DND 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose DND from the list 2 Press Confirm button to save the changes Redial If the key is configured as Redial key press
35. which tha incoming cals will be Target uo forerarded On Code On Code OFF Code Tha code that wil ba sent to PRX when E s Wo Answer C ion oF SwEehed On After Ring Trne seconds 10 9 Off Coda Tee code that wil be Target o sent to PEC whee it a On Code o swichi OFF Off code o Call Waiting Tra cal feature aloes General Information your phone to accept othar incoming cal Cal Wang Enabled durmg the conversation Cal Waiting Tone Enabled HN 7 the Auto radal Diabas o LE Hotline Number Key As Send s Whan you pick wa the phone E wil dal aut the Reseree mon Usar Mamme Enabled hotin number automaticaly Button Smund Enitad hd Upload Logo Send Sound Enabled ld The picture must be Call Transfer You can customize your phone so that incoming calls are transferred directly to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attended Transfer To Blind Transfer via phone interface 1 AandB is on an conversation A press TRAN Button or Transfer hot key to put B on hold then A can dial the third telephone number C or press Directory soft key to enter the contact list then choose a record and press the Transfer hot key to call out A will turn to hold status and the LCD will display as Transferred 2 After C answered it or A press the Cancel hot key to complete the transfer 3 A will be disconnected from
36. which is needed to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone SMS You can retrieve the SMS in the same way as Voicemail To retrieve the SMS via Phone interface 1 Press Menu Messages Text Message press Enter hot key Text Message Pi NewMessage 2 Inbox 3 Sentbox 4 Outbox 2 Use the navigation hot key to highlight the options You can read the message in the Inbox Sentbox Outbox Draftbox 3 Press View hot key to open and read the specific message Enterprise IP Phone Using the Basic Call Functions A Wed 09 Apr 11 53 C3Eyebe Wed 09 Apr 10 55 C3QEyebe Tues 09 Apr 17 41 C3Eyebe Tues 09 Apr 17 41 3 To reply the SMS via Phone interface 1 2 3 4 After retrieving the specific message press Reply hot key use the abc hot key to change the Input Method To 2202 192 168 0 138 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order Press Send hot key you are required to choose an account which is used to send out the message and the number you want to send to Press Send hot key to send o
37. 0 65535 WebServer o HTTP port 80 1 65535 HTTPS port 443 1 65535 Type HTTP amp HTTPS Disabled 802 1x HTTP amp HTTPS 802 1X Mode HTTPS On Identity MDS5 Password Span to PC port o Span to PC port Disabled Registration random o Registration random 0 0 605 To configure HTTPS settings via Phone interface 1 Press Menu Settings Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select Webserver Type option then press Enter hot key again Webserver Type 1 Webserver Type HTIP amp HTTPS r gt 3 Press the navigation keys or Switch hot key to choose the transmission mode 4 Press Save hot key to save the settings or Back hot key to return to Webserver Type menu Note 1 For more details of the HTTPS you can consult with your system administrator 2 IP phone also support Internet Protocol Version 6 Enterprise IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone User Mode e Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode cannot set the following options Accounts Network Reset to Factory other advance phone settings Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user inte
38. AES Key for mac cfg option then click the Confirm button to decryption the files and upgrade to the new version Shown as below States Aromat Enterprise IP Phone Using the Advanced Phone Functions Logit Contacts Security Saec Advanced Custom Option 128 254 o Jeu Custom Oen Tyee cuing 0 Specy the DHCP Option that URL you want to use for e provisioning Refer ta Aute Account o Provsen Manual for amp etais Pastu rd o is Common AES Key o E pried Ex ISP MAt Grented AES Kaw o qM S FocbdZera Enabled provision imrnedial lek this button to auto WakTime 5 peovison matatah Pli Config Eure Export Impaet Check Mew Config esae E configuraion ate backon Wa serta aad could most sick this button to auto ion tu s prowebor Auto provision o al the settings after System Log p There ara two methodi to Expert y Import Conf He export the system log Local te Server Irporz Export Export System Log Lec Epot PCAP Trace Start Expect 7 Confirm Canal Note You can ask your system administrator for the decrypt password Set AES Key via phone interface 1 Go to Menu Settings Advanced Settings Set AES Key 1 Common 2 MAC oriented 2 Enter the Common AES and the MAC oriented option 3 Press the Save hot key to save the changes Zero sp touch Zero sp touch this function can help users to configure AUTOP and network parameters quickly Enable this function when the power i
39. Interval eecones a 1000 o Update Interwal Daylight Saving Time eo Soecky the nervo at which th un amp wil Feed Tyne roak refresh tha trme Setting Daylight Saving Time The parameter used to End Time active the daylight saving Ure Offset minutes Hanual Time Haruai Time Dszsed Led i ih Tene Format i4 Hour Y eo Ring Tena The upio gt d ringtones Lre Dalpad EESE 9 must ba format of waw Whose mging nte Inter Digt Tree 014 seconda 4 e should be BK mano 16 bit Uia compression Fash Hook Trne B0Qms e Waryosard Lock Dirag WatchDog Enabled Ring Type Regi var il Del o Upload Ringtone m Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Key The Menu hot key cannot be used until unlocked You cannot access the menu of the phone The hard function keys cannot be used until unlocked You cannot access the MESSAGE CONF HOLD MUTE TRAN RD History Directory DND OK X navigation Keys etc Function Keys All Keys All of the keys can not be used until unlocked You can only use the phone to answer the incoming calls Lock amp Answer All the incoming calls will be put through automatically Auto Answer but can not be hung up by your party To enable keypad lock via Phone interface 1 Press Menu Settings Advanced Settings enter the passwo
40. No Service by default When the phone reboot it will register automatically If many phones register at the same time this will affect the server the users can set the register power up time so that the phone will random register automatically within the set time Setting the power up time via web interface Choose Network gt Advanced gt Registration random enter the time in the field Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Press Menu gt Settings gt Advanced Settings enter the password and choose Network gt WAN Port PC Port VLAN Webserver Type 802 1x Settings VPN Option to enter the internet relating configuration page Account Settings Press Menu gt Settings gt Advanced Settings enter the password and choose Accounts to configure the account settings You can refer to the above Configuring via Web Page for the parameter details Enterprise IP Phone Overview Overview Keypad Instruction Hot Keys Conference C Power Indication LED Yealink Line Keys
41. Phone Functions Using the Advanced Phone Functions Account Settings Please refer to the previous part Configuration and Registration for the basic Account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name UDP Keep alive Message UDP Keep alive Interval seconds Login Expire seconds Local SIP Port RPort SIP Session Timer Subscribe Period seconds DTMF Type Description Defines whether to active the phone UDP Keep alive mechanism The default is Enabled This parameter specifies how often the phone will send a packet to the SIP server Default is 30 seconds This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP port The default value is 5060 The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active This parameter could set the period of the subscription The default value is 1800 Select the DTMF type You can only configure these settings via Web interface 1 Choose Account 2 Select the desired account
42. Using the Advanced Phone Functions 1 Go to Menu gt Settings gt Advanced Settings gt Auto Provision 2 Enter the URL User Name and Password 3 Click the Save hot key to save the changes The parameters of the Auto provision Parameter Description Update Protocol The phone can be updated via TFTP FTP or HTTP TFTP Server If you choose TFTP as protocol TFTP you need to enter the TFTP server IP address and port Check new config You can specific the period that your phone checks the new firmware from the server Power on Repeatedly Weekly Power on Repeatedly Power on Weekly and Disabled Scheduling You can specific the period in days which the phone checks and updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore 2 The upgrade priority is PNP Custom Option URL by descending 3 Users can also delete some configuration options by Auto provision for example to delete the admin password Decryption This IP phone can support y000000000000 cfg and mac cfg files encryption and decryption for user authentication to realize security usage If there are any encrypted y000000000000 cfg or mac cfg files on the server uses can open the webpage of your IP phone Go to Upgrade gt Advanced choose and fill in the Common AES Key for y000000000000 cfg and MAC Oriented
43. a go S9 oo 3 Well BO b o A Q D P A mi p 1 2 3 Spojeno JOYCE CR s r o Venhudova 6 614 00 Brno CR IC 25317571 DIC CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz WELL SIP T28P User manual About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashionable and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity C GE Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users
44. a Cancel Raser t Default Note 1 We can add the Empty key more than once but others can only choose once time and can t be repeat when you set up the Selected Softkeys key more than 4 options the LCD of phone will transfer the forth key with More automatically which can be use to switch to the next page and continue to show up the other key Live Dialpad Defines whether to dial out the dialed number automatically This function can only be set via the Web interface 1 Choose Phone gt Preference gt Live Dialpad 2 Enable or disable it in the pull down menu 3 Click Confirm button to save the change Enterprise IP Phone Customizing Your Phone WEB Language Engish 5 mort DAE Time Dassiad v Time Zone Benny Being 9 SM rw Nr Bone Primary NT Server EET o mpa Secondary HTP Serwer n pooLntp org Me erii of ta phone Update Interval seconds 1000 o Update Interal Duryight Smig Time Autorai Specty the interval ae which the wit wil Feed Type lerine By week refresh the tma Saving Tine Staect Time Month Bay Howe en ddr End Time Marth Day bie active the daybght sawing Offsati minutes Manual Time Manus Tire Dsacied g Gan of elus Tira Format 24 Hur w e Ring Tone The upload mnigeaced Date Format Wie MMA DD g must be format of was whose samping race Live Daipad e shouid be BK mong L Inzer Digi Tma 8 14 peconds 4 Fash Hack Time ibm 1 Backlight Tima sexo
45. anges To establish a conference 1 Press the Conf hot key during an active call 2 Dial the number to conference in then press the Send hot key 3 When the call is answered press the CONF button 4 After starting a three way conference press Conf button to enter Conference dialing interface and invite another party to participate in teleconference 5 After starting conference press Hold key to Hold local call without influencing others in conference Enable Precondition Disabled v Subscribe Register Disabled vij Subscribe for MWI Disabled xv MWI Subscription Period Scope 0 84600 seconds Signal Encode Key Conference Type Local s Local Network ACD Subscription Period 120 3600 uw o L2 o Caller ID Header FROM v 9 Use Session Timer Disabled v Session Timer seconds o Refresher uc DD Use user phone Disabled v o Voice Encryption SRTP Clo ptime ms 20 BLF List URI o BLF List Code 97 o Shared Line Disabled Y Dialog Info Call Pickup Disabled BLA Number o BLA Subscription Period Scope 60 7200 300 o SIP Send MAC Disabled v SIP Send Line Disabled v SIP Registration Retry Timer Scope 0 1800 seconds EZ 9 Enable Signal Encode Disabled v o e o Confirm Cancel HuaWei ATS Conference Turn on this function can make Multi Party Conference come true you can add or delete any attenders also you can have a private chat with any mem
46. ansfer OnHook Enabled v o Attend Trans OnHook Enabled v Transfer on Conference Hang up Disab ed v o Feature Key Synchronisation Disabled v o Time Out for Dial now Rule 1 o ACD Auto Available Disabled y o ACD Auto Available Timer 0 120s 60 o RFC 2543 Hold Disabled Q9 Use Outbound Proxy In Dialog Enabled vj o IsDeal180 Enabled y o Logon Wizard Disabled v o PswPrefix o PswLength o PswDial Disabled y o PushXML Server IP oo o SaveCalHistory Enabled v o Use Logo System Logo v Logo settings you can select System logo you can also choose Custom logo to upload your own logo m N Note 1 You can also upload the Logo by AUTO PROVISION 2 By the Web interface users can set a logo to be a System Logo or a Custom Logo and the Custom Logo can be deleted 3 Only support DOB format file For more information please contact the administrator Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs This function can only be set via the Web interface 1 Choose Phone gt DSS Key Programmable Key Enterprise IP Phone Customizing Your Phone 2 3 Preference Features Softkeylayswt DSSMey Acton URL voce Ring Tones CalPan SHS linekKeyss Q Programmable Key gt gt Confrm Cance
47. ar 3 moTE LDAP settings Server Address 5 0 0 0 Port X93 Base Usanii Passevord Mam Hes 1 325548 55 LDAP Hame Attributes LDAP Humber Attrbutes LDAP Desay hame Preitocel Vargiten 3 bi Search Deby ra 020000 0 LISAP Lookup For Incomemg Call Enable LDAP Sorting Resuks Enabled LDAP Lookup For PreDa Dal Doaiied eee Other Settings Key as Send Users can set a specific button or to active as the send button To set the send key via the IP phone interface 4 Press Menu gt Features gt Key as Send Enter to enter the configuration page Key as Send 1 Key as Send 5 Press the Switch hot key to choose a button that you want to use as the send key or disable this option 6 Press the Save hot key to save the changes To set the send key via the Web interface 1 Choose Phone gt Features gt Key As Send 2 Highlight the specific one in the pull down menu then click confirm button to save the change Enterprise IP Phone Customizing Your Phone Hot Line To set the hot line number via the IP phone interface 1 Press Menu gt Features gt Hot Line gt Enter to enter the configuration page i Hot Line 7 2 HotLine Delay 0 2 Enter the hot line number and HotLine Delay time for example 20 seconds then press the Save hot key to save the changes 3 When you pick up the handset or press the speaker button it will dial out the number automatically if you
48. ar or navigation keys to adjust the volume Handset Volume BEBEBEER 1717117 3 Press OK hot key to save the change or Back hot key to cancel Enterprise IP Phone Customizing Your Phone 4 And you can also press the Volume Adjustment Bar to adjust the ring volume when the phone is in idle status Xml Browser Intercom Thu 14 Oct 20 25 22 c gt Yealink EBEBEBEB 1 1 To adjust the volume when you are in an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Note The volume can only be adjusted via Phone interface When you adjust the ring volume to 0 or press the Silence hot key when there is incoming call the icon dx will be shown on the LCD Press the Volume Adjustment Bar to adjust the volume and the icon will disappear Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu gt Settings gt Basic Settings 2 Scroll to Ring Tone and press Enter hot key 3 Use the navigation keys to highlight the specific one 4 Press Save hot key to save the change or Back hot key to cancel To change the Ring Tone Type via Web interface Choose Phone gt Preference gt Ring Type highlight the specific one in the scroll down menu click confirm button to save the changes You can also delete the specific one by clicking the Del button
49. are SIP lines and also provides status monitoring of the shared line When a user places an outgoing call using such an appearance all members belonging to that particular SLA group are notified of this usage and are blocked from using this line appearance until the line goes back to idle state or when the call is placed on hold Enterprise IP Phone Using the Advanced Phone Functions Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension To assign the key as Shared Line 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Shared Line from the list 2 Enter the condition code in the Value field 3 Inthe Line field select a line for which to apply this key the default one is Line 1 4 Press Confirm button to save the changes XML Group The keys can be configured as XML Group key Then pressing this key under the idle status you can enter the XML Group interface To assign the key as XML Group 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose XML Group from the list 2 In the Line field choose a remote phone book to specify the record so you must configure the remote phone book at first 3 Press Confirm button to
50. assword can be added into the URI like http admin admin 10 2 3 25 cgi bin ConfigManApp com key OK Our phone can support the following functions function Key xxx stand for the following rules To answer the call key OK key ENTER To turn on speaker mode key SPEAKER Press transfer button key F_TRANSFER Increasing the volume key VOLUME_UP Reduce the volume key VOLUME_DOWN To mute the call key MUTE To hold the call keyzF HOLD To end the call keyzX To enter the DTMF number include Numeric or keys key 0 9 POUND Press a line key key L1 L6 Press a DSS key key D1 D10 Press Conference button key F_CONFERENCE Press a soft key key F1 F4 Enterprise IP Phone Using the Basic Call Functions Press Message button key MSG Press Headset button key HEADSET Press RD button key RD Press navigation key key UP DOWN LEFT RIGHT To reboot the phone key Reboot To check the Auto provision key AutoP To enable DND key DNDOn To disable DND key DNDOff Dial out http phone IP cgi bin ConfigManApp com number NUMBER amp outgoing_uri URI Phone ip stand for the phone s IP address NUMBER stand for the number which you want to send URI stand for the account For example http 10 2 3 25 cgi bin ConfigManApp com number 0599123456 amp outgoing_uri 216 192 168 1 199 NOTE If there is no account or the account abnormal the phone will dial out with the default account Enterprise IP Phone Using the Basic Call Func
51. ber This function needs the server s support To enable ATS conference via web interface 1 Choose Account Account X Advance Conference Type there is a pull down menu choose ATS from the list 2 Enter the Conference URI 3 Press Confirm button to save the changes Enterprise IP Phone Using the Basic Call Functions To establish a conference 1 Press the Conf hot key during an active call 2 Dial the number to conference in then press the Send hot key 3 When the call is answered press the CONF button 4 After the CONF is established initiator can continually add CONF members press Add hot key to enter into dial up interface enter the number press send button to dial out when the people answer the call he have been attended to the CONF 5 Initiator can use private chart function to have a private chart with any member press PriChat choose any members in phone member list and then press PriChat hot key both sides enter into private chart mode if there only 3 CONF members both sides begin to private chart and the third party enter a Hold mode If the attender is more than 3 and then the other attenders keep on talking If you want to end the private chat press ExitPri hot key 6 Initiator can use remove function to remove any CONF members press remove hot key choose any members in phone member list and then press remove hot key again 7 Initiator Hangs up the CONF over Message The phone suppor
52. can help you to solve this problem To configure Call Completion via phone interface 1 Press the following hot keys Menu gt Features gt Call Completion to enter the configuration page Call Completion 1 Call Completion Disable 2 By the Switch soft key choose whether to enable this option 3 Press the Save soft key to save your changes Enterprise IP Phone Using the Basic Call Functions Answering a call Answering an incoming call 1 If you are not on an active call lift the handset to answer it using the handset or press the Speaker button to answer it using the speakerphone or press the headset button to answer it using the headset 2 If you are on an active call the LCD will prompt to display Incoming Call xxx Press Answer hot key to answer the call or Reject hot key to refuse it During the conversation you can alternate between Headset Handset and Speaker mode by pressing the corresponding buttons or picking up the handset Denying an incoming call Press Reject hot key or X button to deny the incoming call directly DND Press DND hot key to active DND Mode Further incoming calls will be rejected and the display shows icon Press DND hot key again to deactivate DND mode You can find the incoming call record in the Call History You can also set DND function by the DND Code 1 Go to Menu gt Features gt DND Code to enter the configuration interface DND Code Pi DNDOncode j 2
53. delete dial or search for a contact in this directory The directory includes Local Directory Blacklist Remote Phonebook and Broadsoft 1 Local Directory 2 Blacklist 3 Remote Phonebook 4 Broadsoft To add a Group via Phone interface 1 Press Directory gt Local Directory 2 Press AddGroup hot key to enter to the Add Group page 3 Enter the group name and choose the ring Enterprise IP Phone Customizing Your Phone 4 Press the Save hot key to save Add Group Ring Auto 4 3 To add a contact via Phone interface 1 2 3 4 5 6 7 Press Directory gt Local Directory Choose a group and press the Enter hot key Press Add hot key enter Name Office Mobile Other and Account options of the contact by the keypad Use the abc hot key to select between numeric and upper lower case alphanumeric modes Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account Choose and set a special ring tone for the contact Use the navigation keys to select the group which you want to assign Edit Contact Other Account Auto Ring Auto Group Contacts 3 Press Save hot key to add the record to contacts or Back hot key to cancel To edit a contact via Phone interface 1 2 3 4 Press Directory gt Local Directory Choose a group and press the Enter hot key Use the navigation key to highlight t
54. e 5 The parameter weed to EndTime Month toy Hour actie the cayighk sving Offset mimutes Hanual Hansal Tene Disabled RM D MALA Tieng Foernat 24 Hoar Ring Tone The upload rngtooes Date Format Wii HAM GD gp must be format of wav whose sampling rate Live Daipad Dsaced 9 should ba BK mona 16 bt Lew compneteon Inter Dot Trne 1 14 seconds 4 7 Fash Hook Tima lt 800ms 1 i Bacdght Brghiness i Backlight Time seconds 30 9 LCD Coetus 6 Keybcand Lock Bsabled s e To change the Daylight Saving Time Settings via the Web interface 1 Choose Phone Preference Daylight Saving Time to do the relating changes Enterprise IP Phone Customizing Your Phone 2 Choose Enable option then you can set the Daylight Saving Time 3 Choose Automatic There is a table named as AutoDST xml has been saved in the configuration file if the table includes daylight saving time of your time zone it will show the Fixed Type By Date or By Week And the daylight saving time is unchangeable unless to update the AutoDST xml via auto provision Preference Features OSS meey Acton URL voxe Ring Tones Coal Pian WEB Language Engish J MOTE DHCP Trie Dabid Tinse Bore hn Choose the time zone Y l i Bejing Tene Zone naE ejng MAL BE E Primary WTP Server xi peooL nim ong o NTP Server The secver which iB used Sb eBay NTP Canal en centi nto arg e to synchronae the cock of the phong VUesdata
55. ease take the object as the standard We reserve the right to improve or change the product and the user guide without notice V60 0
56. ed gt gt Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up To set auto redial via the IP phone interface 1 Press Menu gt Features gt Auto Redial Settings gt Enter to enter the configuration page Auto Redial Settings 1 Auto Redial Disable 2 Redial Interval 10 3 Redial Times 10 2 By the Switch hot key you can choose whether to enable the auto redial function 3 Press the navigation keys to choose and set the redial interval It is measured by seconds 4 Press the navigation keys to choose and set the redial times Enterprise IP Phone Customizing Your Phone 5 Press Save hot key to save the changes Note If you enable the auto redial function then without operations for 5 seconds in the auto redial interface it will turn to the idle interface automatically To set auto redial via the Web interface 1 Choose Phone gt Features gt Auto Redial 2 Choose Enabled or Disabled in the pull down menu then click Confirm button to save the change Preference Features Softkey Layout O55 Key Acton Um voke Ring Tones Owl Pan sms Forward ET We Always On for Forvard Thi Feature alews vou Target o to forward an On Code el to another phan numer ue TL Target Busy On ir The number fo which the incemng cals wil be Target o forwarded On Code o e OF Code The code that wil be
57. efix PswLength o PswDial Disabled y PushXML Server IP o SaveCallHistory Enabled x o Use Logo Sytemlogo M o WatchDog When WatchDog function is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When Disable the function the phone will not reboot Configure watchdog via web interface Choose phone gt Preference WatchDog in the pull down menu choose enable or disable this function Enterprise IP Phone Using the Basic Call Functions Primary NTP Server cn poolntp org NTP Server The server which is used Secondary NTP Server jcn pool ntp org o9 to synchronize the dock m of the phone Update Interval seconds 1000 Daylight Saving Time Automatic Specify the interval at which the unit will Fixed Type C By Date C By week refresh the time StartTime Month Day Hour Daylight Saving Time gt The parameter used to EndTime Month Day Hour active the daylight saving time Offset minutes Manual Time m Enable or dis M xm Mi Cube or dabie to set Time Format 24 Hour Ring Tone ae es The upload ringtones Date Format W MMM DD Qo must be format of wav ER whose sampling rate Live Dialpad Disabled v should be 8K mono 16 bit U law compression Inter Digit Time 1 14 seconds 4 Fash Hook Time lt 800ms Backlight Brightness 2 Backlight Ti
58. en 500ms Some part s is under the private hold status and only the initiator can retrieve the call Blinking red 500ms Three way conference all of the parts press hold Off It is not active as BLA Table 3 Line Keys set to BLF LED Status Description Steady green The monitored account is in idle status Fast blinking green There is an incoming call to the monitored account Slow blinking green The monitored account is on an conversation Off It is not active as BLF Table 4 Line Keys set to BLA LED Status Description Steady green All of the members are in idle status Slow blinking green Some part s is seizing the line ring back under the private hold status Fast blinking green Some part s is ringing on the phone under the public hold status or all of the parts press hold Off It is not active as BLA Table 5 Line Keys LED Status Description Enterprise IP Phone Overview Steady green The account is active Blinking green There is an incoming call to the account or there is a call on hold Off The phone is in idle status whatever registered unregistered Table 6 Power Indication LED LED Status Description Steady green Power on Blinking green There is an incoming call or there is a call on mute Off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Account regist
59. ength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone Set password dial via web interface 1 Choose Phone gt Features gt PswDial in the pull down menu choose enable 2 Enter the password prefix in the PswPrefix field 3 Enter the Length in the PswLength field 4 Click Confirm button to save the changes Enterprise IP Phone Using the Basic Call Functions Allow intercom Eraureu NJ Intercom Mute Disabled x o Intercom Tone Enabled y Intercom Barge Enabled 3 3 o Call Completion Disabled B o Enable Semi Attend Transfer enabled o Blind Transfer OnHook Enabled v 9 Attend Trans OnHook Enabled v 9 Transfer on Conference Hang up Disabled v o Feature Key Synchronisation Disabled w o Time Out for Dia now Rule 1 o ACD Auto Available Disabled ABE ACD Auto Available Timer 0 120s 60 o RFC 2543 Hold Dsbed Use Outbound Proxy In Dialog Enabled o IsDeali80 Enabled o Logon Wizard Disabled PswPrefix o PswLength PswDial Disabled v PushXML Server IP o SaveCalHistory Enabled o Use Logo System Logo v o Call Completion Have encountered such a situation When you call a contact but the other side is busy on a call Do you want the server to inform you immediately when the contact ends the call in order to establish a conversation with each other in time Call Completion
60. eo cos ao taoen a eE AANA O NEEE EOE AES RIDERE AERE Fel 27 Edit Add Delete Contact seseseeseseseeeeseeeeee eene eere 27 Import Export Contact list ccccsccsssessseccscossesssssesscesensseressseseseseossssessbesseesesesesesovecseeses 31 LIFE ER 32 Remote IPhone BOOK eisino e ret a tate ete teo rae obere deed fei ovs 33 Bro adsoft E 34 LDAP M NiE 35 Other Settinps secte csi ened REFER RE EA FEE RE EOR ERN ERARREEO FORE FE ETE aia a 36 IASICUNTIN dens 36 Hot Eur 37 Euungunmnrzelle UE 38 Auto Redial cire rire mei o eap ete a ED E ad en Petite re eds 39 LAU RU I auctveveesscstieacteaveveetestpuutvavenceusbesuriaueuseerneas 40 Missed Call 108 cen cccctivsccestoscctaatees testes ccueobunsstesceueseestubectensbs otdesaubsevnesvandeestestsdenstoacnostevedee 41 Broadsoft Call Log etes te entree tere inest eter e er eue erri tere eda 42 Logo CustomrmizatiOn eise rante tre are E I Hr E eere se 43 Programmable Key ot Feste co eterne er er bar ONE O He Feb deett 44 Softkey L yo t MS 45 Five Dial C ts Replace BUC accutane et n PERDUCERE UNTEEQUO ENTENDER Led IRE IRR Leiden DUAL IN T ATCA Code petas ta EVI les IUe made eet ipei LEES Batre Synchronisatio
61. er failed Account registering Account register successful Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method multi lingual letters in lower case Input Method multi lingual letters in upper case Call mute Call hold Voicemail SMS Call forward DND Do Not Disturb Auto answer CHEIN geou RABE SL OHHa In handset mode Enterprise IP Phone Overview A wi dx tE tag In headset mode In speaker mode Ring volume is 0 The recording session cannot be started The recording cannot be stopped Probably the recording box is full This call cannot be recorded The recording session is successfully started User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP MAC Firmware Network Phone Accounts Features Call Forward Call Waiting DSS Keys Key as Send Hot Line Anonymous Call Auto Redial Settings DND Code ReDialTone Emergency
62. ess the Save hot key when the desired language is highlighted The language appears on the graphic display will be changed to the one you chose Enterprise IP Phone Customizing Your Phone Language n Sr chinese Traditional 9 Czech 10 Francais French 11 Deutsch German 4 Press Save hot key to save the changes 5 Press Back hot key to return to the previous screen Time and Date The time and date appears on the idle screen of the IP phone If the phone cannot obtain a time and date from the call server please contact your system administrator if the time or date is incorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu Settings Basic Settings Time amp Date 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Serveri Server2 and Daylight Saving respectively SNTP Settings 1 Time Zone 8 China Beijing4 2 NTP Serveri ru pool ntp org 3 NTP Server2 cn pool ntp org 4 Daylight Saving Off 3 If Manual Setting is chosen the time can be set manually Use the navigation keys to highlight the option and enter the specific date and time Manual Setting i1Date Y M D 10 14 2 Time H
63. face To assign the key as Local Group 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Local Group from the list 2 Inthe Line field choose a group 3 Press Confirm button to save the changes Broadsoft Group The keys can be configured as Broadsoft Group Then pressing this key under the idle status you can enter the Broadsoft Group interface To assign the key as Broadsoft Group 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field Enterprise IP Phone Using the Advanced Phone Functions choose Broadsoft Group from the list 2 In the Line field choose a broadsoft Group to specify the record so you must configure the Broadsoft Group at first 3 Press Confirm button to save the changes Tone Settings You can use the country tone or if you don t want to use the default one you can custom it by yourself You can define the frequency and time period of all the following tones e Dial Ring Back e Busy e Congestion Call Waiting e Dial Recall Record e Info e Stutter e Message e Auto Answer To edit the tone filed via Web interface 1 Choose Phone gt Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400 200 3 P
64. ffice at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources Hot desking is a phone feature that allows accounts to login or logout in an IP phone After a certain account landing the corresponding configuration of the account will be applied to the phone This IP phone can support two kinds of Hot desking Base Mode and Advanced Mode Enterprise IP Phone Using the Advanced Phone Functions Base Mode Pressing the DSS key which is set to be Hot Desking when the phone is idle to active the Base Mode By this mode it will clear all of the account records then set up an account and register for the first account e Advanced Mode By this mode it will clear the first account information then connect the URL to download the Xml file and configure a new account To assign the key as Hot Desking 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Hot Desking option from the list 2 In the Value field enter the URL address in the input field to active the advanced mode Or you can leave it black to active the base mode 3 Press Confirm button to save the changes URL Record During the conversation pressing the type of DSS key and then follow the voice prompts to achieve the call recording capability 1 When you are
65. gant ne PE when E E Ho Answer lon of switched On After Ring Trna becondi 10 Y Off Cade T o The code that wi be apat sant to PEX when E 5 On Code o sutdhed Off OF Code e Call Waiting Tha cal feature slows General Information your phone o accent other incoming calis Cal Watng Enabled p dumg the Conversation W n Key As Send Cal Wang Tone Enabled o ame Auto radal o gand key ne Number ker js Se e yp poen amp will dil pu t g Reserve n Usar Hama Enab hatine maner Button Sound Enabed v Upload Logo Send Sand Engng hal The pture must be Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty in using their hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a special account To set Auto Answer via the IP phone interface 1 Press Menu Settings Advanced Settings enter the password and press enter hot key 2 Then choose Accounts gt Line X to enter the configuration page use the navigation keys to choose Auto Answer option Enterprise IP Phone Customizing Your Phone Line 1 9 Outbound Proxy 10 STUN Status Disable 11 STUN Server 217 10 79 21 12 Auto Answer Disable 4 3 Press the Switch hot key to enable or disable the auto answer function The default is Disable 4 Press the Save hot key to save the changes
66. he Chadi Maw Config Dabei a configuraion files to backup the sette gs god could moat Chick this button to auto provelion al the settings after neget eds Auto provision 7 ea System Log There are two methods to Expert yf Import Conf a Gene gh te Server Irporz Expat Export System Log Lec Export PCAP Trace Stet Expect 7 Confirm Cancel Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface Warning 1 Please do not power off or unplug the Ethernet cable during the updating To update the firmware manually via Web interface 1 Choose Upgrade Basic Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware To update the firmware automatically via Web interface 1 Choose Upgrade Advanced configure the relating settings Custom Option Custom Option Type URL Account Password Common AES Key and MAC Oriented AES Key PNP config and Check New Config 2 Click Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 3 You can also update the firmware immediately by pressing Auto provision button Set Auto Provision via phone interface Enterprise IP Phone
67. he one you want to edit press Option gt Detail and enter to the edit interface And then make the changes press Save hot key to save the changes or press Back hot key to return to the directory Enterprise IP Phone Customizing Your Phone Contact NULL mADID Delete maeg Move to Blacklis 9 Cancel To delete a contact via Phone interface 1 2 3 4 5 Press Directory gt Local Directory Choose a group and press the Enter hot key Use the navigation key to highlight the one you want to delete press Option hot key and scroll to Delete press OK hot key It will pop up a warning frame asking whether confirm to delete the contact Press OK hot key to confirm the operation or press the Cancel hot key to return to the directory Contact rrr M arningeses es esesno nono Delete Selected Item Cancel OK To move a contact to the Blacklist via Phone interface 1 2 3 4 5 Press Directory gt Local Directory Choose a group and press the Enter hot key Use the navigation key to highlight the one you want to move press Option hot key and scroll to Move to Blacklist press OK hot key It will pop up a warning frame asking whether confirm to move the contact Press OK hot key to confirm the operation or press the Cancel hot key to return to the directory Contact mrss Warning Move selected to Blacklist Cancel OK Cancel Note Enterprise IP Ph
68. hoose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Pick Up option from the list 2 Enter the feature code for example input 78345 78 is the feature code and the 345 is the extension number you want to pickup in the Value field 3 Inthe Line field select a line for which to apply this key 4 Press Confirm button to save the changes Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons When the conversation which is monitored was transferred to an unused extension number you can press this key to retrieve the call To assign the key as Call Park 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Call Park from the list 2 Enter the number you want to park in the Value field 3 Inthe Line field select a line for which to apply this key 4 Press Confirm button to save the changes DTMF You are allowed to send out the desired DTMF number during the conversation The number needs to be set in advance Enterprise IP Phone Using the Advanced Phone Functions To assign the key as DTMF 1 Cho
69. ic 9 Specify the interval at z which the unit will Fixed Type C By Date By Week refresh the time StartTime Month bay Hour Daylight Saving Time ES i The parameter used to EndTime Month Day Hour iN the daylight saving Offset minutes Manual Tine I ux nable or disable to set Manual Time Disabled e a mada Time Format 24 Hour vo Ring Tone S The upload ringtones Date Format WWW MMM DD Y must be format of wav pn whose sampling rate Live Dialpad Disabled v o should be 8K mono 16 ates bit U law compression Inter Digit Time 1 14 seconds 4 o Flash Hook Time lt 800ms i o Backlight Brightness 2 B 7 Backlight Time seconds 30 Q9 LCD Contrast 6 9 Keyboard Lock Disabled vi 9 WatchDoi Enabled x z z Menu key Ring Type Ring wav v Dd The menu button is not available E usd Upload Ringtone I Function keys wil be locked Upload cancer All keys s All keys except menu key i ae Lock and Auto Answer Confirm Cancel Lock all the keys and incoming calls auto answer Note 1 The default password for unlock is admin Audio Settings Volume You can adjust the volume of handset speaker headset Ring To adjust the volume when you are not in an active call 1 Press Menu gt Settings gt Basic Settings 2 Scroll to Phone Volume and press Enter hot key highlight the one you want to adjust the volume use the Volume Adjustment B
70. l Reset to Default Choose and customize specific features for these keys Click Confirm button to save the changes Softkey Layout The phone can support 12 kinds of call interface to set up softkey user can setup different function key according to his her own requirement or habit To set up softkey via web interface 1 2 3 4 5 6 7 Choose Phone gt Softkey Layout In the Custom Softkey field chose Enable in the pull down menu You can choose the corresponding call states which you want to set up the softkey in the Call States field Highlight the desired one in the Unselect Softkeys Select Softkeys list and press the ES to move to the other list And you can use BH to choose the order how to display in the call states Click confirm to save the changes You can also click the Reset to Default button to reset the softkeys interface Enterprise IP Phone Customizing Your Phone Status Account Metwork Phone Contacts Upsgrache Preference Fextures Softkey Layout OSS Key Acton UR voce eno Tones taiba ss Custom Sofie sabed Ei WOTE Send T uwlbe pabbi Cal States Dialing 0 when there amp 3 d Switch Tt wil b avalible oy Selected Softkeys umesena oo Empty Send Line peur 2 T wil be pabbi oy Bir ctury Belete wise ther call Switch Cancel i eg inp ind Une Selection 1 accounts Pont i m er a eat cane of unregat 1 3ccOunts or netara falura Conim
71. lowing table lists the instructions of the field about the Network PC Port Setting As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server can not work Start IP Indicate the range of the IP address End IP Indicate the range of the IP address Enterprise IP Phone Using the Advanced Phone Functions To configure PC Port settings via Phone interface 1 Press Menu gt Settings gt Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select PC port option then press Enter hot key PC Port Option 1 Bridge 3 If you choose Bridge it will return to the previous menu 4 If you choose Router you will be prompted to enter the IP Address Subnet Mask DHCP Server Disable Enable 1 IP 10 0 0 1 2 Subnet Mask 255 255 255 0 3 DHCP Server Enable 5 Press Save hot key to save the changes or Back hot key to return to the previous menu To configure PC Port settings via Web interface Choose Network gt PC Port to do the relating configuration You can consult your system administrator for
72. me seconds 30 E x o LCD Contrast e o Keyboard Lock Disabled MI WatchDog Enabled o Ring Type Ringl wav wl Enable Disable the watchdog Upload Ringtone l aw Upload Cancel Confirm Cancel Action URL URI Action URL Record the operation of phone send these corresponding information to server action URI Remote control phone for corresponding operation Action URL The operation can be recorded include Setup Completed Log On Log Off Register Failed Off hook On hook etc Set Action URL via web interface 1 Choose Phone gt Action URL 2 Enter the Corresponding contents 3 Click Confirm to save the changes Enterprise IP Phone Using the Basic Call Functions Status T Aconaumt T network Preference Features SoftkeyLayout D5SKey Action URL voce Ring Tomes DalPan Sms El NOTE ActionUR note Seton Compared Log n Log ff Regeter Faled Off Mook On hock Incoming cal Outgoing cal tal esaoed Gil cermnaced Open Dif Cose DD Ooen Always Fonwaed Cose Always Forward pen Busy Forward Cera Busy Fernand Open No Answer Forward Cose Ne Answer Farwand Transa cal Action URI Enter the http Phone ip cgi bin ConfigManApp com key zxxx in Browser address bar the phone will realizing the corresponding function If you not login the web with the user name and password you will need to specify the user password to confirm the operation The username p
73. monitor the group status it is not one to one monitoring but the information feedback from the server to decide which BLF list will monitor which account To set BLF List via web interface 1 Choose Account gt Advanced gt BLF List URI enter the BLF List URI 2 Then enter the BLF List Code in the BLF List Code field 3 Click the Confirm button to save To assign the key as BLF List 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose BLF List from the list 2 Inthe Line field select a line for which to apply this key 3 Press Confirm button to save the changes Prefix When you set up the function of prefix press this key the phone will be ready to make a new call and show up the content which your set previously on the dail interface And you could enter other figure and call out To assign the key as Prefix 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Prefix from the list and enter the number you want to show up on the dial interface in the Value field 2 Press Confirm button to save the changes Zero sp touch You can also press the DSSKey which set as the Zero sp touch Then press the DSSKey the phone will turn to the Zero sp touch interface To assign the key as Zero sp touch 1 Ch
74. n cio repo oiae e HER EE HO FREE uS uic S E MruvB I Action URL RE rete ree teorie tr Pete tee rien rete e e Making call eto e t ttes edid tsi teintes t eite ii testen Call DeVICes ES Call Methods E HA Password ial ccscucisietitivacessvciasc eee aut tav erase T O O a tse it sedeo Call erii m oats Answering Call t oisinn aiiin ia ias eiaei M Answering an incoming call 2 2 md terrent n e HR ese ER Pete erras Denying ani Coming call aeree fern rrr rr ner rep ir ERR EP ene Call HON m Call DEOS Goal Tran eines esit ARTT HANE TONER PEERS 3 way COMPETENCE Mx Network Conference ice rette rere tbe herbe ree Ee Fee rte Ree Ete eerte ree re ree rote Uh HuaWei ATS Conference cccccccsssccessseeeseecsscecseneeseseecsseecsnecsaeeseaeeseaeeceanecseneeeeaeesaes IMIGSSA ZC os oot seed teda ep CERER eed Eve LEEREN E Feo ka E ER RENE ee do sa DER ee eee kv UE CHER ee ots DR en ote oua ee te v BOSE TT NOUWOFIUSeT Ug aeran oeeo On EE E E LI DE DNE PEL EPA dE PC Port Setting eto tert reste ERR rao Arena vn XE Er ARN Ra ui eee Ene Xa Rede MEANS6ttng ceti ertet t estere eee tere inne eene e eren erri tere iens Administrator Mode 5 eere redire eee e oe e rto recede ee eee EE RU a aevo eode 81 Administrator User Password
75. n Disabled vj Conference URI ws Q9 Subscribe Register Disabled v Q9 Subscribe for MWI Disabled v c NE DAL Caller ID Header FROM Message waiting the device wil Use Session Timer Disabled v ph sessed SOUS Session Timer seconds o Refresher Uac y o Use user phone Disabled v o Voice Encryption SRTP Cloni flor ptime ms 20 mM o BLF List URI o BLF List Code 97 7 Shared Line Disabled Q9 Dialog Info Call Pickup Disab led yl o BLA Number o BLA Subscription Period Scope 60 7200 300 o SIP Send MAC Disabled 9 SIP Send Line Disabled MN Retry Timer Scope 0 1800 30 o Enable Signal Encode Disabled Yy Signal Encode Key o Conference Type a o o 2 ACD Subscription Period 120 3600 3600 Confirm Cancel To view the voicemail via the Phone interface 1 Press Menu gt Messages gt Voice Mail gt View Voice Mail Enterprise IP Phone Using the Basic Call Functions View Voice Mail 1 Account1 Unregistered 2 Account2 Unregistered 3 34 0 new O old Mail 4 Account4 Unregistered IP 2 You can view the amount of the voice mail that includes new or old voice mail 3 Choose the account and press the Connect button then you are able to listen to your new and old messages To retrieve the new voicemail via the Phone interface 1 Press the Voicemail hot key directly 2 You may be prompted to enter the password
76. nal will check and download the latest information released on the server in time and display on the terminal for the user To set the Remote Phone Book via Web interface 1 Choose Contacts Remote Phone Book Fuccxwarnit herpof adsca abd pc cy ia from the server Input ts Enterprise IP Phone Customizing Your Phone 2 Input the Phone book URL and the phone book name and then click the Confirm button to save the change To check the Remote Phone Book via Phone interface 1 Press the Directory gt Remote phonebook 2 Enter to the Remote Group page choose a special one and press the Enter hot key it will go to the corresponding URL address to download the contact information for you Remote Group 1 Yealink 2 YealinkTest 3 text1 Note 1 This IP phone can support 5 remote phone books at most 2 Every contact in the remote phone book can set several phone numbers Broadsoft Broadsoft phone book is the same as the Remote Phone Book This feature allows you to download contact list from the server Input the phonebook URL port username password and rename the phonebook LocalPhoneBeck Baekiet RemotePhoneBeck Pheee Callinfo LDAP Brosdsoit Cal Log Bromdsoft Team beni g J mii Deplaynacne 111 T r e Tha Feseure alow you I6 eid Tto downiad contact Port 111 o from th server Input the phonebook er 111 o URL port usemame password Password m o and
77. nds Er Keyboard Lock Dewped E WatchDog Enables w Replace Rule A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial O out the number will be replaced by 0086 automatically To set a Replace Rule via the Web interface 1 2 3 4 5 Choose Phone gt Dial Plan gt Replace Rule Enter the desired Prefix Replace and Account Press Add button to save the changes You can also delete a specific one from the dial plan list You can select a record to modify then click Edit button to submit Enterprise IP Phone Customizing Your Phone Logeat Security 1 05 0599123456 B enitfas a petic digit 1 13454 1 feo eet une tts Replace des Prats Ranace Arequmnt I 1 s defined a5 sand kay 4 5 Fi B 5 yy yy yyy AT 1 3 i Pref GEEN Aemumt and fis now gt gt Area Codes Block Out gt gt Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 in one second without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Dial now m Contacts
78. nfirm button to save the change Enterprise IP Phone Using the Advanced Phone Functions Logout ES SUERTE RE Status 1 account 1 Plane Contacts Upgranie Security up a wont Adie Deaxsed Packer interval 120 Scopa 1 36004 ETE that extends beyand a wan sega pineal LAN tp a WAN Piet Adie Deaied M e ea ea viera T SUR amp gpnfiguracont USRPRIORITY Wihen the remover PC Port acta Dsabied cpacty s nsuf cent 105 could provida viD o 0 5054 pety deed USRPRIORITW 0 Local RTP Port Port Link Dafa Eha pore for vaara WAN Port Unk buto nepotat we PC Port Link auto nagotats ve vacet Voice QoS a 0 53 SP oS 40 063 Leal RTP Port E Mok TPPort 11800 065535 Mink TPPort 11780 0 55535 Webserver O HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interface Go to Network Advanced choose WebServer option in the pull down menu of Type field choose the transmission mode and then click the Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions PC Port Link auto negotiate v ven VPN Active Enabled v Upload VPN Config IR Import Voice Qos Voice QoS 40 0463 SIP QoS 40 063 Local RTP Port MaxRTPPort 11800 0 65535 MinRTPPort 11780
79. ntercom calls during a conversation If the option is enabled when there is incoming intercom calls to your extension if you are on an intercom conversation it will refuse the call automatically or it will put the current call on hold and put the incoming intercom call through 6 Choose and set the different options by navigation keys and the Switch soft key 7 Press the Save soft key to save your changes During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call you cannot be heard by the other party You can still hear all other parties while mute is enabled When you press the MUTE button all of the conversation will be muted To mute resume a conversation Press MUTE button during a conversation the icori will be shown in the LCD Press it again to get the microphone return to normal conversation Enterprise IP Phone Using the Basic Call Functions Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold retrieve a call 1 Press the HOLD button or Hold hot key to put your active call on hold 2 During the call there will be a dodo sound for each 30 second suggesting that there is a current call in Hold state 3 If there is only one call on hold press the Resume hot key or H
80. nvironment as a quick access to connect to the operator or the secretary To assign the key as Intercom 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Intercom from the list 2 Enter the extension number you want to intercom in the Value field 3 Inthe Line field select a line for which to apply this key the default one is Line 1 4 Press Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions Note Your VoIP PBX must support this feature And make sure the Intercom Allow is enable Line You can set these keys as line keys to active up to the six user accounts To assign the key as Line Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the link key you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the changes BLF You can configure the key for Busy Lamp Field BLF which allows you to monitor the status idle ringing or busy of other SIP accounts User can dial out on a BLF configured key To assign the key as BLF 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose BLF from the list 2 Enter the number you want to monitor in the Value field 3 Inthe
81. old button to retrieve the call 4 If there are more than one call on hold press the line button and the Up Down button to highlight the call then press the Resume hot key or HOLD button to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances To enable disable Call Waiting via Phone interface 1 Press Menu gt Features gt Call Waiting gt Enter hot keys 2 Use the navigation keys or Switch hot key to enable disable the call waiting option Call Waiting 1 Call Waiting Enable 4 2 Play Tone Enable 4 i 3 Use the navigation keys or Switch hot key to enable disable the Play Tone option This option used to define whether to play ring tones when there is call incoming during an active call 4 Press Save hot key to save the changes or Back to return to the previous menu To enable disable Call Waiting via Web interface Choose Phone gt Features gt Call Waiting option to do the relating changes Enterprise IP Phone Using the Basic Call Functions Forward zi WOTE Always f jon low Forward 4 Tess feature slows you Target e t fenwaed an incoming Oe Code tal o another phone 9 numba Of Coda o Target Busy on oe Th number b
82. on the conversation pressing the DSS key to start the recording process in the current Call 2 Enable the recording function the recording icon will be flashing for the ongoing recording process 3 Pressing the DSS key again to disable the recording function and the flashing recording icon will be disappeared simultaneously 4 Follow the voice prompts to listen to the recording To assign a DSS key as URL Record 3 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose URL Recorder from the list 4 Enter the condition code in the Value field 5 Press Confirm button to save the changes Note During a conversation press this type of DSS key to start the recording process if the other party hung up your phone will turn to the idle status LDAP If you want to use the LDAP function you must configure the corresponding options in the LDAP interface at first To assign the key as LDAP 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose LDAP from the list 2 Press Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions 3 When you press this key under the idle the phone will turn to the contact search interface BLF List BLF list is a function which can
83. one Customizing Your Phone If a contact is moved to the blacklist then the call from this contact cannot get through To move a contact in History to Contacts via Phone interface 1 Press History hot key to enter the local call history list 2 Use the navigation keys to highlight a record and then press the Option hot key to pop up the field highlight Add to Contacts option then press the OK hot key to enter the edit interface 3 Press the abc hot key to switch the input mode 4 After the edition press the Save hot key to save the change Then you can go to Contacts interface to check the record All Calls 1 21 Detail 1279 Add to Contacts 1279 Add to Blacklist 1279 Delete All Cancel To search a contact via Phone interface 1 Press Directory gt Local Directory gt Search 2 It will turn to the search interface and then you can enter the query condition press the OK hot key 3 Then the phone will show the record which qualified Search Contact Search NNI To add delete edit move the contacts via the Web interface Choose Contacts gt Local Phone Book Please refer to the instruction above for the parameters detail Enterprise IP Phone Customizing Your Phone Please select the contacts list file o Jf BR Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts Local Phone Book Enterpri
84. oose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Zero sp touch from the list 2 Press Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions ACD ACD Automatic Call Distribution is automatic call distribution equipment is according specific Transfer Rules and distribution strategy to switch the access call to the right person Presses DSSKey it will pop up a login box enter the User ID and Password click the Log In hot key Presses DSSKEY again enter to the ACD Status page choose Available Unavail to change the status You can also press LogOut hot key to logout When you status is Available the calls will be directed to your phone Or the status is unavailable the calls will not be directed to your phone To assign the key as ACD 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose ACD from the list 2 Inthe Line field select a line for which to apply this key 3 Press Confirm button to save the changes Note ACD is not available on all call servers For more information contact your system administrator Local Group The keys can be configured as Local Group key Then pressing this key under the idle status you can enter the Local Group inter
85. ose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose DTMF from the list 2 Inthe Value field enter the specific number 3 Press Confirm button to save the changes Voice Mail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assign the key as Voice Mail 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Voice Mail from the list 2 Enter the number you want to set as the voice mail box in the Value field 3 Inthe Line field select a line for which to apply this key 4 Press Confirm button to save the changes Speed Dial You can configure the key as a simplified speed dial key This key function allows you to easily access the most frequently dialed numbers To assign the key as Speed Dial 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Speed Dial from the list 2 Enter the number you want to perform Speed Dial in the Value field 3 Inthe Line field select a line for which to apply this key 4 Press Confirm button to save the changes Intercom You can configure the key for Intercom mode and is useful in an office e
86. oth side f Go to Account gt Basic choose Transport option in the pull down menu you can choose the TLS option and then click the Confirm button to save the change Enterprise IP Phone Using the Advanced Phone Functions Basic gt gt DNS SRV Regster Status Account Activa Libel Display llame Regster Hama User Hare Password SIP Server Enable Outbound Prexy Server Outbound Prosy Serve Backup Outbound Proxy Serve HAT Traversal STUN Server Voice Mad Proxy Roreune Anonymous Call On Coda OF Code Anonymous Call Rejection Unies loa r ow Daabed bai ERE e o o0 8 If the SIP server cannot be used the phone will be connected on the server which is available To set DNS SRV via web interface Go to Account gt Basic choose Transport option in the pull down menu you can choose the DNS SRV option and then click the Confirm button to save the change Enterprise IP Phone Using the Advanced Phone Functions Account Activa lon Label Dac Marne Regter Name User Marne Paseword SP Server Enbe Outbound Proxy Server Draasied Outbound Promy Server Tangat Bakaa Outbound Proxy Senee HAT Traversal Dashed STUN Sever Vaice Hal Proxy Require Anooymous Call of On Code Off code Anonymous Call Rajacton aer Network Setting PC Port Setting Please refer to the previous part Configuration and Registration for the basic Network WAN setting information The fol
87. pture the trace and click Stop to stop capture the trace and then click Export to export the file to your local computer 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1x access points and is based on the Extensible Authentication Protocol EAP This IP phone can support 802 1X For the details please consult your system administrator Enterprise IP Phone Using the Advanced Phone Functions DSS key Configuration The phone has 10 DSS keys which are able to set up to 35 functions per key The following list shows the functions you can set on the DSS keys and provides a description for each function The default configuration for each key is N A which means the key hasn t been set for any functions e N A Conference e Forward Transfer e Hold e DND Redial e Call Return e SMS e Pick Up e Call Park e DTMF e Voice Mail e Speed Dial e Intercom e Line e BLF e URL Group Listening e Public Hold e Private Hold e Shared Line e XML Group e Group Pickup e Paging Record e Xml Browser e Hot Desking e URL Record e LDAP e BLF List e Prefix e Zero sp touch e ACD e Local Group e Broadsof
88. rd and then press Enterprise IP Phone Customizing Your Phone 2 3 4 5 6 Confirm hot key Press Phone Setting gt Lock Use the navigation key or press the Switch hot key to highlight the one you want to lock Keypad Lock 1 Keypad Lock Menu Key Press Save hot key to save the change or Back hot key to return to the previous screen The icon fA will be displayed on the top right corner of the idle screen If you choose LOCK amp ANSWER it will show the icon f and on the user interface To unlock the phone via Phone interface 1 2 3 4 Press Menu hot key you are prompted for the password Enter the password and then press Enter hot key the phone will be unlocked The icon will be disappearing from the idle screen If you choose Lock amp Answer you have to enter Menu Settings Advanced Settings enter the password and then choose Phone Setting gt Lock to disable this option To enable keypad lock via Web interface Choose Phone gt Preference gt Keyboard Lock to do the relating changes Please refer to the instruction above for the parameters detail Enterprise IP Phone Customizing Your Phone primary NIP Server jcn pool ntp org L7 NTP Server T The server which is used Secondary NTP Server cn pool ntp org 9 to synchronize the clock y of the phone Update Interval seconds 1000 3 Update Interval Daylight Saving Time Automat
89. rename the Caef Cancel Enterprise IP Phone Customizing Your Phone Broadsoft Group 1 family 2 company 3 test LDAP LDAP can support these functions 1 Search the contact Press the DSSkey which is set up as LDAP input a number or letter in the new interface the phone will search the contact in LDAP server which following the Certain rules and show it in the LCD user can choose the contact to call out 2 Search the incoming call the phone will search the local directory when there is a coming call If they can t find the contact in the local directory it will search them through LDAP server and show the contact name in the LCD The LDAP Lookup For Incoming Call option can be configured to enable or disable this function via web interface 3 The function of Dial up directory under the dial interface each time you press a key there are inquiring for a number It will show on the LCD and let the user to choose The LDAP Lookup For PreDial Dial option can be configured to enable or disable this function via web interface To set the LDAP via the Web interface 1 Choose Contacts gt LDAP 2 Configure the corresponding options 3 Click Confirm to save the change Enterprise IP Phone Customizing Your Phone Local PhoneBook Sbckint Remote PhomeBook Phome Cal info LDAP Beoadsofe CallLog e e e G 9 e o e e e e o e e LDAP Hama Piter LAP Hurmber Fit
90. ress Confirm button to save the changes or Cancel to cancel the change Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence Voice To edit the Voice filed via Web interface 1 Choose Phone gt Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate Enterprise IP Phone Using the Advanced Phone Functions background noise for voice communications during periods of silence that occur during the course of conversation JITTER BUFFER It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly Type To choose the type of JITTER BUFFER adaptive or Fixed Delay To set the Min Delay Max Delay and Normal Delay parameter 3 Press Confirm button to save the changes Cancel to cancel the changes Preference Features OSS Key Acton UR Voice Rng Tones Dial Pian Echo Cancellation zi HOTE Ended M van Eche canceler ae VAD Duaabled E o ou Ened
91. rface The administrator user password is used to access e Web interface e the advance settings of the phone such as Network Account Reset to Factory Settings via the Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin To change the administrator password via Phone interface 1 Press the hot keys Menu gt Settings gt Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set Password press Enter hot key 4 You are prompted to enter the Current New and Confirm password press abc hot key to change the input method Change Password 1 Current PWD 2 New PWD 3 Confirm PWD 5 Press Save hot key to confirm the change press Back hot key to return to previous menu To change the administrator password via Web interface Choose Security gt Password gt admin enter the Current New and Confirm password click Confirm button to save the changes or Cancel button to cancel the changes Enterprise IP Phone Using the Advanced Phone Functions To logout via Web interface Click the Logout button in the top right corner Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Upgrade gt Basic 2 Click Reboot button 3 You are prompted to confirm the change press OK to confirm
92. s on or press the corresponding DSSKEY the Enterprise IP Phone Using the Advanced Phone Functions phone will turn to the zero sp touch interface Turn on Zero sp touch via web interface 1 Choose Upgrade gt Advanced gt Zero Active enable to turn on this function 2 Click Confirm button to save the changes in the pull down menu choose Custom Opten 128 254 Custom Option Type YRL Accoont Password Common AES Key MAC Orented AES Kay Zero Active Wai Tiene s PHP Config Check Maw Config Okk thes button to ato provision mnedgrey Expect J Import Config Expect System Log PCAP Trata Import Factory configuration during the phone power on Enabler Deeb Zero S5 Touch which 6 wied fo Oowripad configurations on the server the settings and could import al the settings after reset Enter into zero sp touch interface first a countdown interface come into view 1 Not any operation or press cancel hot key will enter idle interface 2 Press status key enters into phone s network interface can search the internet 3 Press OK key enter a network setting interface press next key enter an AutoP setting interface enter the corresponding contents press OK key to save the settings Press back key return to previous menu System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the Sys
93. se IP Phone Customizing Your Phone Status 5 D MEE EE Nowe To bicas Add Del Delete Al Other Num Account Auto Please select the contacts list file ng AIRO w Group ioti Group d Imoort XHL Expat XML Add Search Import CSV Ewart cse P Show rice 2 Browse the specific contact list file in XML format or csv format and then click Import button The imported contact lists will be shown in the directory 3 Move the mouse to the icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact list Note Import Export Contact List can only be set via Web interface BlackList If you add a contact to blacklist then the call from this contact cannot get through The operation of blacklist is the same as contact Enterprise IP Phone Customizing Your Phone Logout Wat M Move Te Contacts bae hlurrber Masia Hum Cher Num Account Puta M EM m3m 3 amp A MI Remote Phone Book The IP phone has directory itself but in the enterprise applications where there are a need for a common phone book For the maintenance and the update of it the common phone book is usually carried out on the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the termi
94. ssing the key again If the current mode is handset or headset users can press the speaker button to open or close the group listening function To assign the key as Group Listening 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Group Listening from the list 2 Press Confirm button to save the changes Public Hold The key can be configured as a public hold key During a conversation all members belonging to that particular BLA group can use this key to hold or retrieve a call To assign the key as Public Hold 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Public Hold from the list 2 Press Confirm button to save the changes Private Hold The key can be configured as a private hold key During a conversation all members belonging to that particular BLA group can use this key to hold the call but only the initiator can retrieve the call To assign the key as Private Hold 1 Choose Phone gt DSS Key gt Memory Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Private Hold from the list 2 Press Confirm button to save the changes Shared Line The Shared Line Appearances SLA which is also named as BLA feature allows subscribers to sh
95. t Group Enterprise IP Phone Using the Advanced Phone Functions Note 1 Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone See your system administrator for more information 2 Users can also connect EXP38 EXP39 to extend the DSS keys to 38 or more Conference You are allowed to configure the DSS key to be used as a conference key while remaining in the current call This key allows a user on a call to conference another party while remaining in the conference To assign the key as Conference 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Conference from the list 2 Press Confirm button to save the changes Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically To assign the key as Forward 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Forward from the list 2 Enter the extension number you want to forward to in the Extension field 3 Press Confirm button to save the changes Transfer You are able
96. t key to make the call out if necessary And you can also dial up via web interface 1 Choose Contact gt Local Phone Book BlackList click the number which you want Enterprise IP Phone Using the Basic Call Functions to dial out and then the phone will dial out by default account Aout Upgrade Security 14 pere tt Auto rex Mowe To Bais Ol E Import Browse the fie n XML Format Contacts Group Information Mame Group Ee Bort button and Aut Y create a fie with he Humber fing auto vo B Pome Mum r Add Del Diete Al Other Mum E 7 Account Bato eng Please select thea contacts lic file Group hyt hi Group M L f l ae import a ExortxML age Ege Search Inport Sv Export CSV show ttia 2 Or choose Contact gt Phone Call Info enter the number in the Dial a Number select the line from the Outgoing Identity list Then click the dial button to call out 3 Or choose Contact gt Phone Call Info click the number which you want to dial out from the call list the phone will dial out by corresponding account Enterprise IP Phone Using the Basic Call Functions account Local Phonebook Banc st Remote Phonebook Phone Call Info tDAP I Broadsaft Cal Log Cal Panel Dal a Humber Def Harsgun Z mote Oungeng Identity 20002152 168 1 10 Call List Dialer List 1l ToeiDecl 0538 20008152 166 1 10 akay AGOSIRLISRLIO 2 Tees Dec 14 08 46 20008152
97. ted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem e Check which kind of DTMF you are using and whether it is compatible with the server e Consult the payload value with your ISP How to change the time Select the time zone or enter the time information manually on the webpage or the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the navigation keys to switch to the incoming call interface then press the Answer key or Speaker button to answer it How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation Enterprise IP Phone Trouble Shooting How to send SMS You could edit the SMS in the Menu gt Messages gt Text Messages Note Make sure that the SIP server you have registered supports SMS function How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update and then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference pl
98. tem Log 1 Choose Upgrade Advanced select Export System Log type if the type is Local it will export the syslog directly if the type is server it will export the syslog to the specified server Enterprise IP Phone Using the Advanced Phone Functions 2 Click Export button to export the file Logout Sainty Custom Opton 128 254 e Ser Custom Option Tyee String 09 petty the DCE ation that URL 7 you want to mse for provisionng Rafer ta Auto Account eo Provision Manual for detals Passed e 3 Common AES Key o un j Y Ks povided by ISP MAC Oncntac A AC Oranted AES Kay o Click this button to auto Zeno Active immedia Fic Fhis Button ta qute War Tienes 10 PUP Config Enabled 9 t Import mg Essen th Check Mew Config Dasasied 9 comaunxen fies to backun lek this button to auto provision at d yt rti o to ut Auto progon o al the sattngs regat Systeam Lag J There are ra methods t Expert Import Config ik o axpor amp the system iog Local ur Saray Import Export Export System Log Server 100 2 3 5 PCAP Trace Str Export e Import Factory configuration m o PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors happened in your phone you can export the PCAP trace and send to your system administrator for diagnosis To export the PCAP Trace Choose Upgrade gt Advanced to enter select PCAP Trace option click Start button began to ca
99. the changes press Cancel to cancel the operation Contacts Sacri c WOTE s rum Hardvaare Version 4 0 0 1 caine to def Reset Select and Upgrade Reset ta Factory setting Select and upgrade the fe frgen the hare die or Reboot Systena Now Reboot network Select and Upgrade Farmwane c Ung Cancel Note Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Press the hot keys Menu gt Settings gt Advance Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset to factory press Enter hot key 4 You are prompted to confirm the change press OK hot key to reset to factory settings press Cancel hot key to return to previous menu Enterprise IP Phone Using the Advanced Phone Functions Advanced Settings Reset to factory settings Cancel 5 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error Note The reset to factory option must in the admin mode To reset to factory via Web interface 1 Choose Upgrade gt Basic 2 Click Reset button
100. this key under the idle status it will enter the Dialed Calls interface then you can choose a special line to call out by pressing the line keys To assign the key as Redial 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Redial from the list 2 Press Confirm button to save the changes Call Return When the key is configured as Call Return key you are allowed to dial out the last phone call you received To assign the key as Call Return 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Call Return from the list 2 Press Confirm button to save the changes Enterprise IP Phone Using the Advanced Phone Functions SMS When the key is configured as SMS key you are allowed to access SMS quickly by pressing this key To assign the key as SMS 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose SMS from the list 2 Press Confirm button to save the changes Pick Up When you configure a Pick Up key you specify the extension that you want to monitor Then when the monitored extension receives a call you can press this key to pick up the incoming calls To assign the key as Pick Up 1 C
101. tions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices 1 Pick up the handset icon Xe will be shown in the idle screen 2 Press the Speaker button icon will be shown in the idle screen 3 Press the Headset button if the headset is connected to the Headset port in advance The icon will be shown in the idle screen You can also dial the number first and then choose the method you will use to speak to the other party Call Methods You can dial the number directly by filling the SIP Server in the registered interface But the number which you dialed must be the same with SIP server If you have registered more than one account you can choose a certain account to make your call 1 Press the Right navigation key to choose a default account when your phone is in idle status 2 In the dial up interface press the Line hot key to choose an account Then press the Select hot key to confirm 3 Press the six line keys on the keypad to active the chosen account Then 1 Dial the number you want to call or 2 In dial up interface press Pool hot key use the navigation button to highlight your choice enter into the corresponding option or 3 Press the RD button to enter the Dialed Calls interface then use the Up Down navigation keys to choose a record 4 Press the DSS keys which have been set as speed dial button Then press the Send button or Send ho
102. ts SMS Short Messaging Service and Voicemail if you want to use them please make sure that your VoIP telephony system supports this functionalities and your accounts message has been enabled Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below The idle screen will indicate the new voice messages coming The MESSAGE button will be lighted To configure the Voicemail code via Phone interface 1 Press Menu gt Messages gt Voice Mail gt Set Voice Mail Enterprise IP Phone Using the Basic Call Functions Set Voice Mail 1 Accounti No 97 2 Account2 No 98 3 Account3 No 4 Account4 No 97 2 Use the navigation keys to highlight the line for which you want to set enter the code which the phone uses to connect to your system Press 123 hot key to choose the proper input method 3 Press Save hot key to save the change or Back to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes Want to see amount of Voice mail via phone interface must enable the Subscribe for MWI via the web interface at first 1 Choose Account gt Advanced gt Subscribe for MWI 2 Choose enable in the pull down menu Enable Preconditio
103. ture please pay attention to the maximum recording time and frequency in advance Generally it maybe a few minutes To assign the key as Record 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Record option from the list 2 Press Confirm button to save the changes Xml Browser Xml browser is a simple browser function which is based on xml language and http https service users can use tools such as php javascript etc accordance with the established syntax to generate server side functions dynamically to meet the needs of the user xml file and then downloaded it to sip phone by http https so as to realize a simple browser features Using xml browser customers can achieve the personalized features such as weather information stock information date of inquiry access to address book google search news browsing playing music configuration of the terminal parameters and other functions To assign the key as Xml Browser 1 Choose Phone gt DSS Key gt Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Xml Browser from the list 2 Enter the URL address you want to connect to in the Value field 3 Press Confirm button to save the changes Hot Desking Hot desking is regularly used in places where not all the employees are in the o
104. u choose to enable the call forward function via your IP phone it will send message to the server and the server will turn on the function immediately When there is call to the extension the server will forward it to the set number automatically based on the forward type And the IP phone will not show the record in the call history anymore Always Forward 1 Always Enable 4 f 2 Forward to 3 On Code M Off Code P 5 Press Save hot to save the JL To configure Call Forward via Web interface Choose Phone gt Features gt Forward to do the relating changes Please refer the above configuration information Enterprise IP Phone Using the Basic Call Functions Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom option via phone interface 1 Press the following hot keys Menu gt Features gt Intercom gt OK to enter the configuration page Intercom 1 Intercom Allow Disable 2 Intercom Mute Disable 4 3 Intercom Tone Disable 4 4 Intercom Barge Disable 4 i 2 Intercom Allow To set whether to answer the incoming intercom calls 3 Intercom Mute To set whether to mute the incoming intercom calls automatically 4 Intercom Tone To set whether to play ring tones when there is incoming intercom calls to your extension 5 Intercom Barge To set whether to answer the incoming i
105. ut the message or Back hot key to return to the previous menu To edit a new message via the Phone interface 1 2 3 4 Press Menu gt Messages gt Text Message gt New Message to enter Edit the new message use the abc hot key to change the input method Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order Press Send hot key to send out the message or Back hot key to return to the previous menu To delete the message via the phone interface 1 After retrieving the specific message press Delete hot key 2 You are prompted to confirm the delete operation press Ok hot key to delete the message or Cancel hot key to return to previous menu Enterprise IP Phone Using the Basic Call Functions Wed 09 Apr 11 53 Apr 10 55 d 09 H Delete This Delete All To edit the message via Web interface 1 Choose Phone SMS 2 Enter the account information Number message content 3 Press Send button to send out the message or Cancel button to cancel the operation Contacts Upgrade Security Account 55555 4 mee Pent the Pi E a One nurnber Humber 2105 which you ana gong to send T meiipge tu Omadacicdidsc Send Cancel Note You cannot perform the messaging via Web interface except edit Message Enterprise IP Phone Using the Advanced

WELL -T28 User Manual-V60.0

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