FCM2 - M2 Technology
Contents
1. GETTING STARTED g i 4 VOICEMAIL VOICEMAIL GREETING MESSAGE Think about the type of greetings required for your voicemail There are five available 1 4 will take a message plus an option to transfer to another person or reception Greeting 5 cannot take a message but offers an option to transfer refer to User Guide AN EXAMPLE of a simple greeting message could be You ve reached the voicemail of YOUR NAME Please leave your message after the tone Thank you Other options for your callers are To transfer to reception Press 0 Transfer to another extension Press 8 To transfer to a mobile Press 9 AN EXAMPLE of a transfer greeting could be note the placement of the press 0 option Hi you ve reached the voicemail of YOUR NAME Please press zero NOW to return to the operator or leave your message after the tone HOW TO RECORD YOUR GREETING Internally Dial the FCM2 Voicemail Extension group ___ _ Externally Whilst listening to the day or night message dial 321 WHEN ASKED enter your extension number and or your 4 digit security code 9EE E If this is the first time you have accessed your voicemail there will be no messages and the only option you should hear is Press 8 to enter the VOICEMAIL OPTIONS MENU followed by PRESS1 This is the GREETING MESSAGE SET UP MENU follow the prompts This is the menu where you record delete amp choose which greetings you wish to play PRESS 1 to play greet2. TRIEVE VOICEMAIL MESSAGES FROM YOUR HANDSET Dial the FCM2 Voicemail Extension group a Whilst listening to the day or night message dial 321 WHEN ASKED enter your extension number and or your 4 digit security code 9EEE Options you will hear in this menu are PRESS 2 for the current message i e the oldest un read message PRESS 3 for the next new message PRESS 7 you can forward a message to an extension or group Press 8 select Voicemail options This is where you started setting up your voicemail and recording your greetings PRESS 9 Deletes the current message PRESS star toexit RETRIEVING VOICEMAIL EXTERNALLY Call main number amp while day night message is playing enter 321 E o or Call main number ask reception to transfer to your extension amp while your greeting message is playing enter 321 5 4 Pause Play Step or Back Forward Dial your direct line amp while your greeting message is playing enter 321 J 8 Forward Archive ee ee Menu You will be asked for an extension number and or a security code For additional information including other options 0 please consult your FCM2 User Guide EXIT Dele al Msg DT
3. ing message PRESS2 to RECORD your greeting message amp follow prompts to select which greeting to record 1 5 options available PRESS3 to delete greeting message Internal Voicemail PRESS4 to select which greeting message to PLAY Other Options you will hear in this menu are A PRESS 2 to send a voice mail to another user uP PRESS 4 to set up extn groups 5 available PRESS 7 to set up external transfer or external notification Set External Transfer External Setup Set External Notification PRESS 8 to enable or disable external notification PRESS 9 to enable or disable external transfer if activated y 0 PRESS star to Exit EXIT VM Security ACTIVATE YOUR VOICEMAIL M2 TECHNOLOGY Once your greeting message is set up you must activate Voicemail by setting call forward to voicemai on your handset Your telephone technician will have set up a button or code for your handset Voicemail is generally set to answer on busy or no answer consult your telephone technician as to the best solution for your office A message wait light on your handset and or display will indicate a message has arrived If you have CLIENT activated a pop up screen will appear on your desktop If you have TMS enabled your voicemail will be delivered by email DEACTIVATE VOICEMAIL To stop your handset answering with voicemail cancel your call forward see your handset user manual HOW TO RE
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