User Manual - Air Medical
Contents
1. SSN 233399877 Select Patient 3 Medical Dispatch 4 User Manual Med Media Inc Regardless of which type of new call the user selects they have required fields that they must fill in prior to saving the call The required fields are shaded in red Please note that the required fields may change depending on the users selections while entering a new call Once the call is saved it gets queued up for the day it is entered for Dispatchers will then be able to see it in their Call window for the day of the transfer How to Dispatch a Call Dispatching a call in Medical Dispatch is as easy as a few clicks Transports p Show All a Open Call Mon Jan 28 13 0 Respor Assigned z Pickup A Dropoff Patient s HOLMES LAURA L A Clea 08 35 09 30 10 10 SYKES RICI Clea 09 03 1 Assigns selected call Arrived on Scene to a truck Dispatched Sends page Cleared Destination Optional to truck En route to Scene Arrived at Destionation En route to Destination In the Transports window Select the call that needs dispatched Assign it to a unit by clicking the Assign button Going down the line if you click the Dispatched button it will send a page at to the crew with the optional paging module The next buttons you have are the En route to Scene Arrived at Scene En Route to Destination and Arrived at Destination By simply clicking on the button it will input the cur2. repeat calls The repeat call is first created via the New Call option Users then search for that repeat call and Push the trips through the scheduling system This automatically schedules the repeat trips This is an administrator option only MD4 CONFIGURATION MD4 Configuration allows managers to configure the program This is where settings for Paging StatusTRAK Medical Necessity License etc are set This is an administrator option only DATABASE ADMINISTRATOR Medical Dispatch 4 User Manual Med Media Inc Database Administrator allows managers to add records to the database Records could be Dr s Offices Names Hospitals Units Dialysis Centers etc This is an administrator option only USER MANAGER User Manager enables managers to administrate user accounts of the Medical Dispatch system This is a manager options only PAGER optional Pager allows pagers to be added to the system and groups to be added and edited in the system as well Pagers can either be assigned to an employee or a unit Groups can be added to the system as well This is an administrator option only REPORT DESIGNER Report Designer allows users to easily create custom reports using the Fast Reports system This is an administrator option only EXPORT optional Export enables the system to export the trips so that they can be billed for Managers are able to set up the system with certain billing software titles to automatically bill fo
3. select the group from the window first and then click Edit Group from the left side menu Adding groups and editing them are similar and simple When adding a group first give the group a name Click the Group Members tab and place a check mark in the boxes next to the pagers for the pagers you want added to this group Similarly when editing a group to remove members remove the check next to the members you want removed by clicking the check box Save any changes by clicking Save or cancel changes by clicking Cancel To delete a group select the group from the list and click Delete Group Export The export feature when purchased from Med Media enables the system to export trip data for billing Exports can be done manually or with the proper setup can be done automatically when calls are completed For manual exports simply click the Export button from the left Tools menu Set the first date and the last date Select the type of output file next Options for this include Native CSV Sweet Billing and AIM Billing The file will be created and saved to the file path specified when you click Start To cancel click Cancel To change the output path Click File gt Configure Path for Current File Make the change and click OK or cancel Setting up Data Exchange Data Exchange is the automated export system for billing in Medical Dispatch To set this option click File gt Configure Data Exchange Place a check in the check
4. Hospital Click the destination column and a list of destinations will appear Select ABC Hospital Now only calls going to ABC Hospital will be shown NOTE To view all calls simply click the filtered menu Destinations in this example and click ALL The calls window can be adjusted to show calls ahead and back of the current system time Simply RIGHT CLICK in any available white area and click FILTER Set the number of hours ahead to see and the number of hours behind the current time Click SAVE to apply the settings or click CANCEL to return to the main window without saving Tools The only available options for non administrator accounts under Tools is Search StatusTRAK if purchased and Export if purchased Search allows users to define fields similar to the CALLS Window but with an expanded date range The results are also able to be printed Administrator User options include Unit Scheduler Repetitive Transport Manager MD4 Configuration Database Administrator User Manager Report Designer Database Administrator Proper Database Maintenance The Database Manager allows users to edit enter and delete numerous frequently used items It is highly recommended to not delete any items from the databases This helps keep data integrity For Example if you delete Insurance company XYZ and later add them back it may affect your ability to run reports on patients with XYZ Insurance due to having two entries in the database at di
5. StatusTRAK License This is where a company can edit their registration information Note that this should never be edited without contacting Med Media Technical Support first Call Options Quick Call Quick Call defaults can be added here I E Call Type Service Level Referral Source Destinations Call Dates Required Fields Managers may require certain fields to be filled out on taking a call in this field Field Labels This is where the field labels listed at the top of the Call Window can be edited Recall This field states up to what point during a call can a truck be recalled Further the option exists if you would like to auto complete the call or not and at what point in the trip Call Numbers Call number formatting can be edited here Note that it can be configured to assign call numbers at different points in the progress of a call Options include At first keypress When saving When dispatched When responding Further Call Numbers can be keyed by either the Call Date or Current Date The formatting can be edited at the bottom of the form Drop the Key Format box down to select from either YYYY YY YYMM or YYMMDD Edit the Digits field to provide the suffix portion of the Call Number Digits can range from 3 9 Be aware when choosing the format so that the system has enough calls to assign for your company needs Medical Necessity Medical Necessity can be enabled or disabled in this field F
6. called Canned Reports have already been generated for you These reports are accessible from the Reports menu in the main Medical Dispatch window Creating a New Call First for a regular New Call select New Call or hit F2 on your keyboard For an Emergency New Call click Quick Call or hit CTRL F2 on your keyboard This will open up a new window Please notice the differences between the call windows 13 Medical Dispatch 4 User Manual Med Media Inc New Call Window New Quick Call Window The regular call window has blue subject bars The Quick call has red subject bars in it The current selected or focused field shades in a yellow color helping users to quickly identify where they are in the call To select a patient that already ag exists click the Patient Button aen Ea as shown here age Caller Phone Patient Patient Name Patients Selected Teancnnaet Find or Create Patient Next Type in the search criteria in this example we used the first few letters of the Search Last Name Rams First Name last name See Red Box 1 aaiae Next select the appropriate San person See Red Box 2 Search Results Finally Click Select Patient from the bottom of the screen See Red Box 3 5 Rumsfeld Donald 414 Tudor Ln Youngstown OH 44512 1 17 1922 gt Selected Details Name Rumsfeld Donald Address 414 Tudor Ln Youngstown OH 44512 DOB 1 17 1922
7. is not designed manufactured or intended for use in conjunction with on line control equipment in hazardous environments requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems High Risk Activities in which the failure of the Software could lead directly to death personal injury or severe physical or environmental damage Med Media specifically disclaims any express or implied warranty of fitness for High Risk Activities U S Government Restricted Rights The Software and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the Federal Acquisition Regulations FAR in paragraph 252 227 7013 c 1 if the Software is supplied to the Department of Defense DOD or subject to Federal Acquisition Regulations FAR in paragraph 52 227 19 c 2 if supplied to any other unit or agency of the U S Government Audit Testing and Research Rights Client records shall be maintained in accordance with the Privacy Act of 1974 Public Law 93 579 Freedom of Information Act and the Health Insurance Portability and Accountability Act of 1996 HIPAA In accordance to the aforementioned acts Med Media reserves the right to at any time pursuant of the Service Agreement and CAL purchase to audit your submitted records and to conduct testing on those reco
8. CKNOWLEDGE THAT IN NO EVENT SHALL MED MEDIA BE LIABLE TO YOU YOUR EMPLOYEES OR ANY THIRD PARTY FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGE OR LOSS OF ANY NATURE INCLUDING LOSS OF PROFITS WHETHER BASED ON WARRANTY CONTRACT TORT OR ANY OTHER LEGAL THEORY EVEN IF MED MEDIA HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OR LOSS ANY LIABILITY OF MED MEDIA UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT OF INITIAL SERVICE LICENSE FEES THERETOFORE PAID TO MED MEDIA FROM YOU Non Competition You shall not use the Software to offer services for remuneration to any other party Any such use shall automatically constitute a revocation of the license granted herein This AGREEMENT will be governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles In any dispute arising out of this AGREEMENT you and Med Media each consent to the exclusive personal jurisdiction and venue in the State and Federal courts within Dauphin County Pennsylvania Notices Any notice given under this Agreement shall be given to the following Med Media Inc 6301 Grayson Road MS 113 Harrisburg PA 17111 Attn Customer Service General A This Agreement may be amended or provisions waived only by another writing signed by an authorized representative of each of the parties B If Med Media fails to enforce any term or condition of this Agreement on one occasion such failure to en
9. Call If Reactivate Call is grayed out then either selected call is neither Completed nor Canceled or Reactivate Call is not set to be allowed in MD4 Configurations Sa ated wt er tr a era tree ers rn eres ttre ent cere 2009000056 3 5 16 55 3 5 17 55 E Open Call Ca Medical Park Hosp Pres Emergency De Pending 2009000058 3 5 16 55 3 5 17 55 gt Print k ICa Medical Park Hosp Pres Emergency De Pending 2009000059 3 5 16 55 3 5 17 55 f ICa Medical Park Hosp Pres Emergency De Pending 2009000066 3 5 17 55 3 5 18 55 Opeon Tica Medical Park Hosp Pres Emergency De Pending 2009000069 3 5 17 55 3 518 55 Slykas John PASE P Ca Medical Park Hosp Pres Emergency De Pending 2009000084 3 9 15 40 3 9 16 07 ner Aedi Scene of Emergency Pres Emergency De Pending 2009000085 3 9 16 15 3 9 17 08 gency New England Med Pres Emergency De Pending 2009000086 3 10 14 00 3 10 15 01 Yablonsky 4 i ting Legrand Health a Pres Emergency De Pending 2009000087 3 10 14 00 3 10 15 01 Yablonsky ancel Call ting Legrand Health a Pres Emergency De Pending 2009000109 3 11 13 33 3 11 14 33 Ee i Mount Saint Jose Pres Emergency De Pending 2009000088 3 11 17 55 Smith Jackie tal Olympia Fields Nu Pres Emergency De Pending 2009000111 3 16 12 33 3 16 13 44 Show Al acer Millbrook Manor Pres Emergency De Pendin
10. Medical Dispatch 4 MEDS MEDIA Copyright 2004 2009 Med Media Inc All rights reserved First Aid For Data Collection Table of Contents Page System Requirements 3 Layout of Windows 4 Window Manipulation 4 Fields a Tools 5 Windows 6 Calls Transports Window 6 Database Administrator 7 Tables 7 MD4 Configuration 8 Call Options 9 Repetitive Transports 9 Search 10 Unit Scheduler 10 Repetitive Transport Manager 10 User Manager 10 Paging 11 Export 13 StatusTRAK 13 Reports 14 Common Use 14 Creating a New Call 14 Dispatching a Call 15 Reactivating a Cancelled or Completed Call 16 Technical Support 18 License of Use 19 Medical Dispatch 4 User Manual Med Media Inc System Requirements for Medical Dispatch 4 Server Requirements minimum Windows XP Professional Vista Business Vista Ultimate Vista Enterprise or Server2003 AND MS SQL SERVER 2005 WITH SOOMB Available Hard Disk Space 1GB RAM Internet Connection Workstation Requirements minimum Windows XP Professional Vista Business Vista Ultimate or Vista Enterprise AND 200MB Available Hard Disk Space 512MB RAM Medical Dispatch 4 User Manual Med Media Inc LAYOUT OF WINDOWS Window Manipulation Users are able to customize their windows to show different windows Five windows are available for users to modify in ways to maximize their needs Windows are able to be shown or hidden maximized or snapped into places Available windows ar
11. NG INSTALLING COPYING OR OTHERWISE USING THE ATTACHED CLIENT SOFTWARE YOU ARE INDICATING THAT YOU ARE AUTHORIZED TO BIND THE LICENSED USER IN CONTRACT AND THAT THE LICENSED USER ACCEPTS THE TERMS OF THIS AGREEMENT IF YOU AS THE LICENSED USER OR REPRESENTATIVE OF THE LICENSED USER DO NOT AGREE TO THE TERMS OF THIS AGREEMENT DO NOT DOWNLOAD INSTALL COPY OR OTHERWISE USE THE CLIENT SOFTWARE GRANT OF LICENSE This Med Media product contains software Client Software that allows a computer to access or utilize the services provided by a computer called a Server Access to the Server by this Client Software is only done through the purchase and upkeep of a WebCUR Client Access License CAL A CAL provides you with one Client Software connection to the WebCUR Server You will need to purchase the same number of CALs as concurrent Client Software connections to WebCUR Med Media grants to you the following non exclusive rights to the Client Software and accompanying documentation collectively called the SOFTWARE Installation Use and Transfer of Client Software You may install and use the Client Software on up to three 3 licensee owned client devices per CAL Concurrent connections to the WebCUR Server are ONLY equal to the number of CALs purchased and not the number of Client Software installations A licensee owned client device is defined as being solely owned by the licensee and housed in the same physical location of the other client de
12. Service Level selection alters which level of Providers need to be scheduled for the unit These requirements can be edited in the Database Manager gt Service Levels NOTE If an asterisk is next to the Unit or Person they are already scheduled at some point throughout this new shift Please adjust accordingly To cancel a unit simply highlight the unit to be cancelled and click Cancel Unit Medical Dispatch 4 User Manual Med Media Inc Note the calendar in the top right of the Unit Scheduler window If the date is in BOLD there is at least one unit scheduled for that date Repetitive Transport Manager After a call is entered using the repeat function it needs to be pushed through using the Repetitive Transport Manager Pushing the call is the same as scheduling all of the future calls If the call is in as a repeat call it will display here To schedule the calls select the call Select the date that the calls should be scheduled through Click Push to have the system automatically schedule every call from now through the date selected Likewise if a person no longer needs transports due to change in situation death no longer a customer etc simply edit the repeat calls Remove the check marks for the days that the person is scheduled i e Monday Wednesday Friday and Push it through The system will then unschedule the remaining trips User Manager Select User Manager from Tools menu Select New to create new user se
13. ation on each call If selecting the location type Generic it will not require pertinent fields such as the specific address Patients The Patient table is the master list of patient records Information will be copied from here when creating a new call Persons The Person table holds your list of employees who staff vehicles Response Modes Response Modes indicate how a unit responded to a call or transported a patient Service Areas The Service Area table holds descriptive names for geographic areas defined by you Locations belong to a Service Area Service Levels Service Level indicates the maximum level of service a vehicle may provide An Example would be that a BLS unit cannot perform the duties of an ALS call However an ALS unit can perform the necessary functions of a BLS call Skill Levels Skill Levels or certifications indicate which persons may fill roles on a unit Transport Codes Transport Codes are predefined reason s for transport Vehicles The vehicle table holds your list of transport vehicles MD4 Configuration MD4 Configuration is a utility in which managers can edit some of the key features of Medical Dispatch 4 Other than editing license information managers can enable trucks Medical Dispatch 4 User Manual Med Media Inc to be dispatched on more than one call at a time enable Medical Necessity and make it required or even optional edit field names Paging and
14. box that says Data Exchange Enabled In the Data Path field either browse to the data path or type in the path manually that you wish to have the export go to N ote for AIM Billing with the import module this path should be the AIM WinData Path Import Select the file type next Click OK to save changes or Cancel to cancel StatusTRAK oe Medical Dispatch 4 User Manual Med Media Inc StatusTRAK is the add on module to Medical Dispatch that when purchased with a qualifying service provided by iTrak provides live GPS assisted tracking of the vehicles Reports Creating reports in Medical Dispatch 4 now features a report wizard option Follow the following steps to start a report Click Report Designer from the left side Tools menu Click File gt New gt Standard Report Wizard Select the dataset if populated otherwise click New Table Under Choose Connection Type select ADO Table For Choose the Table Name select dbo mdCall Click OK Click Next Select and add the fields desired Arrange the field if desired by selecting the field in the right column and click the up down arrows as desired Click Next Click Next through the final few tabs by choosing the options desired Click Finish You can save your report by clicking File gt Save As Be sure to save the report in the Custom folder so that it can be easily brought up via Medical Dispatch To preview your report click File gt Preview Some reports
15. e Calls Transports Trip Calendar Inservice Units Unit Scheduler Selected Call Info There must be at least one window visible at all times Users can click the top of each window and drag it into various postions When being dragged to an appropriate position the window will show a gray outlined box of where it will snap to If in the gray box is not shown it is unable to be snapped in that position If the window is left there it will be a free floating window Windows are also able to shown in a tab like format Simply drag the new window over the current window until the gray box appears The gray box will show the tabbed outline To remove a window click the Red X in the top right of the window If the window is in a tabbed view users must click the window and drag it out of the tabbed view so that the red X will appear Click the red X to remove the window FIELDS TASKS CALENDAR Starting from the top left users are able to select the Calendar This enables users to look for future schedule Calls NEW CALL This selection allows the user to input a new non emergency call for a patient transfer The user can also access this quickly by using the keyboard shortcut F2 QUICK CALL This selection allows the user to input a new emergency call for a patient transfer The user can also access this quickly by using a keyboard shortcut CTRL F2 NEW WINDOWS TRIP CALENDAR Medical Dispatch 4 User Manual Med Media I
16. e fails to execute its programming instructions during the warranty period your sole and exclusive remedy shall be to return the diskette s or tape cartridge s media to Med Media for replacement Should Med Media be unable to replace the media within a reasonable amount of time your alternate remedy shall be a refund of the purchase price upon return of the Software and all copies thereof Limited Warranty of Media Med Media warrants the media upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY 90 DAYS from the date of purchase In the event any media prove to be defective during the warranty period your sole and exclusive remedy shall be to return media to Med Media for replacement Should Med Media be unable to replace media within a reasonable amount of time your alternate remedy shall be a refund of the purchase price upon return of the product and all copies Notice of Warranty Claims You must notify Med Media in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty Notwithstanding anything to the contrary contained herein Med Media makes no other express warranty whether written or oral with respect to this product ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS IS HEREBY DISCLAIMED Exclusive Remedies The remedies provided above are your sole and exclusive remedies YOU A
17. e readable format This request must be made within thirty 30 days of cancellation and you must provide payment for shipping handling and media costs Permitted Use The Software may be used only in connection with your business i e may not be used to offer services for remuneration to third parties and may not be used for any other purpose Any other use is unauthorized and constitutes a breach of this Agreement Support and Maintenance Med Media offers technical support and software updates as part of the Service Agreement and annual CAL renewal Failure to maintain one or both of these subscriptions will cease the provision of these items Med Media reserves the right to determine the best means of technical support delivery for you and to provide that support during published business hours Failure to 19 Medical Dispatch 4 User Manual Med Media Inc comply with the support provided by Med Media may result in termination of this and other agreements Med Media reserves the right to terminate support for clients who fail to maintain hardware and or to keep operating systems current and updated with OEM service packs or patches Copies The Software may not be duplicated or copied except for archive purposes program error verification or to replace defective media and all copies made must bear the copyright notices contained in the original You shall not modify adapt translate create derivative works disassemble decompile or o
18. fferent times Further if XYZ insurance changes its name it should be edited to its new name This allows the report feature to run as expected Note that editing any data here will not affect previously entered calls Tables Call Priority The Call Priority table holds the names and levels of priorities given to calls Levels are relative a higher level is a higher priority Level zero will be seen as a call on hold Level one is a regular priority Two or greater is considered elevated Medical Dispatch 4 User Manual Med Media Inc Call Types Call Types allow you to categorize calls The ability to schedule a return trip may be enabled or disabled based on call type Companies The Company table holds your list of companies FIPS Codes FIPS Codes table holds minor geographic areas and their corresponding FIPS code used in government information systems The data in this table usually will be imported from an official data source rather than edited directly Insurance The Insurance table holds the list of insurance payors Location Categories The Location Category table holds the names of the categories you may place locations in for grouping and reporting purposes In example there are Dialysis Centers Doctors Offices Hospitals etc Locations The Location table is your dispatch center s address book It contains the name and address of the facilities you frequent saving having to reenter the inform
19. force on that one occasion shall not prevent enforcement on any other occasion C All rights and remedies conferred by this Agreement or by law are cumulative and may be exercised singularly or concurrently D If any provision of this Agreement is held invalid by any law or regulation of any government or by any court such invalidity shall not affect the enforceability of other provisions herein 221
20. g 2009000112 3 16 14 07 3 16 15 08 In Progress and Pending ir Fox Chase Cance Pres Emergency De Pending 2009000133 3 16 15 50 3 16 16 55 Meskeinyar Pending ist M Williamsport Hospital Pres Emergency De Pending 2009000113 12 30 13 40 Smith Jackie i Filter Nur General Hospital Pres Emergency De Pending 2009000169 15 50 16 55 Meskeinyar Best Fit Columns ist M Williamsport Hospital Pres Emergency De Pending HOH Pf tat j e LHeasvilletursing LearandHealth a res Emergency De celled 2009000113 17 55 Smith Jackie General Hospital Olympia Fields Nu Pres Emergency De Pending 16 Medical Dispatch 4 User Manual Med Media Inc When Reactivate Call is selected a Confirmation form will appear that will ask for the name of the person reactivating the call and the reason for call reactivation After fields in Confirmation form are filled out click OK to reactive the call Please note that Completed call can be reactivated only if the unit that was on the call when call was completed is available not dispatched to any other call and the unit is still active same shift After the call is reactivated status of the call will be set to the last status before call was completed Canceled calls can be reactivated at any time but if the call was in progress when it was canceled all information will stay in call logs but call s status will be set to pending s17 Medical Dispatc
21. h 4 User Manual Med Media Inc Contacting Med Media Technical Support Support Hours Mon Fri Core Engineering 9 00AM 5 00PM EST Extended Live Support 8 00AM 12 00AM Mid EST Emergency Support Available 24 7 Phone 717 657 8200 Option 1 Email techsupport med media com Online http www med media com support index shtml then click Online Chat Support Mailing Address Med Media Inc 6301 Grayson Road MS 113 Harrisburg PA 17111 Office Location 4930 Ritter Road Suite 101 Mechanicsburg PA 17055 Medical Dispatch 4 User Manual Med Media Inc Med Media INC Software Product License Agreement and Limited Warranty You should carefully read the following terms and condition before using this software Unless you have a different license agreement signed by Med Media Inc a Delaware corporation hereinafter Med Media your use of this software known as Medical Dispatch the Software indicates your acceptance of this license agreement and warranty Binding Agreement The right to use this Software is sold only on condition that you agree to the following license terms If you do not agree with the terms of this Binding Agreement you should return the Software to Med Media within five 5 days of your receipt of this agreement Your failure to return the Software indicates your consent to the terms hereof This is a legal agreement AGREEMENT between you the recipient of the software and Med Media BY DOWNLOADI
22. his is the employee name or the rig that the pager is assigned to Name Email Address Assign to Other Employee Vehicle Next enter the email address of the pager Typically this is in the format of XXXXXXXXXX YYYYY MMM where the X s represent the 10 digit pager number Y s represent the domain of the paging company att vtext etc and the M s represent either COM or NET An example pager email address would be 7175558200 vtext net If you are unsure as to what your email address would be for the pager please contact your Pager Service Provider Med Media Technical Support will not know what your correct Pager Email Address is Choose what you want the pager assigned to Choices are Other Employee or Vehicle When choosing Employee Select Employee and then click the drop down menu for an employee list to select from If choosing a Vehicle click the Vehicle radio button and then click the drop down menu to select the Vehicle Finally click Save to save the pager or Cancel to cancel the addition and return Editing a Pager To edit a pager select it from the list and then click Edit Pager Make changes as needed and click Save to save the pager changes or click Cancel to cancel the changes and return to the Pager Window sli s Medical Dispatch 4 User Manual Med Media Inc Pager Groups To add edit or delete pager groups first click the Pager Groups tab To add a group click New Group To edit a group
23. lect Edit to edit user names and permissions When User window appears create edit user in the User tab Select user group in Group Membership tab fico A To grant administrator rights user Group Membership Permissions _ to the user select Grant Administrator level access to eer ans ican ees this user in Permissions tab Click Save to save your Full name settings or click Cancel to exit without saving v Account Enabled Administrator rights will Password allow user to make any changes to database and configurations of MD4 Retype Password v Force password change at next login To create edit group select Cancal Sie New to create new group select Edit to edit group names and permissions When Group window appears almost same as User window create edit group in the User tab Select members of the group in the Group Membership tab To grant administrator rights to the users of the group select Grant Administrator level access to this group in Permissions tab Click Save to save your settings or click Cancel to exit without saving 10 Medical Dispatch 4 User Manual Med Media Inc Paging Setting up paging is extremely simple First login as an administrator to Medical Dispatch Choose Paging from the left menu Note that this option only shows up if you have purchased the paging module from Med Media Adding a Pager To add a Pager click New Pager Enter a Name for the pager in the Name field Generally t
24. nc Tools Users can utilize this selection to view scheduled calls for any particular day CALLS This selection shows the calls for the selected day Dispatchers are able to perform the necessary tasks to dispatch and cancel any pending calls from this screen This is the bottom half of the screen shot titled Home Screen INSERVICE UNITS Inservice Units enable users to control the units of the company Users are able to activate or deactivate units as needed This is the top left window in the Home Screen Optional Units are able to be paged via the paging system via the Inservice Units screen To do this simply highlight the unit needing to be paged and click the Page button at the top of the window Complete the form as necessary and send the page SCHEDULED UNITS Scheduled Units allow the users of Medical Dispatch to view the Units currently scheduled and what they are scheduled for SELECTED CALL INFO Selected Call Info is the screen that displays the details of a call that is selected from the CALLS window This is the top right window of the Home Screen UNIT SCHEDULER The Unit Scheduler allows users to schedule units and crew This is an administrator option only SEARCH The Search window allows users of Medical Dispatch to search for a specific call There are multiple fields to search from REPETITIVE TRANSPORT MANAGER The repetitive Transport Manager enables users to Push
25. r calls as they are completed STATUSTRAK optional StatusTRAK when purchased with Medical Dispatch enables dispatchers to track the location of the units in real time via purchased Global Positioning equipment WINDOWS CALLS TRANSPORTS WINDOW This window is likely to be the most commonly used feature for dispatchers For this reason it is highly customizable Columns can be removed or added Columns can also be stretched or squeezed EB Transports To add a column click the top left button in the menu bar It will Be cy drop a list down that can be selected from Many fields that are z reported about a call can be shown via this method Place a check mark in the box to the left of the field to show it as a roA column Likewise remove a checkmark to remove a field from O Created view C CreatedBy 2 Visi LastModified M LastModified pass Note the if you click a column and drag it into the window area C Responsenumber you will see a black X in it If let go in this position it will semean remove the column from the window entirely See the screenshot 5e Medical Dispatch 4 User Manual Med Media Inc below E Transports B show All To manipulate a column click the right side of the column where the mouse pointer changes and drag it in or out as needed Dropoff Patient s j X Columns are also able to be filtered An example would be to show only calls being transported to ABC
26. rds to improve the Software You have provided Med Media a perpetual right to use non protected health information for research homeland surveillance and without restriction or limitation upon other use Prior Agreements This Agreement is the complete and exclusive agreement between you and Med Media relating to the Software and supersedes any proposal or prior agreement oral or written and any other communications relating to the subject mater of this Agreement No variation of the terms of this Agreement or any different terms will be enforceable against Med Media unless Med Media gives its express consent including and express waiver of the terms of this Agreement in writing signed by an officer of Med Media Warranty of Software Med Media represents and warrants that it has full ownership right of or the right to license the Software free of all liens and encumbrances and that it has full authority to grant the licenses to the Software as contemplated by this Agreement Med Media warrants for a period of NINETY 90 DAYS from the date of the purchase that the Software will execute its programming instructions 20 Medical Dispatch 4 User Manual Med Media Inc when properly installed on the personal computer or workstation indicated on this package Med Media does not warrant that the operation of the Software will be uninterrupted or error free nor that it fully conforms to any specifications therefore In the event that this Softwar
27. rent system time in for the call Finally it is important that the call be cleared by clicking the Cleared Destination button This releases the crew so that they will be able to be assigned another call The call will then also disappear from the Transports window 15 Medical Dispatch 4 User Manual Med Media Inc How to Reactivate a Call Canceled or Completed calls can be reactivated in search transports or preview modules Since preview module is available to administrator access only Canceled or Completed calls can be reactivated at any time from preview module To reactivate calls from search and transports modules Allow to reactivate canceled calls and Allow to reactivate completed calls in MD4 Configurations have to be checked To do this Click MD4 Configuration on the sidebar menu only available to Administrators Click Call Options Make appropriate selections and Save the options prior to closing C Configuration License Eg Call Options Allow units to be on multiple calls Field Labels Allow to reactivate canceled calls Recall Call Numbers Medical Necessity Call Grid Repetitive Transports Server Options Paaina Allow to reactivate completed calls From a dispatchers screen To reactivate Canceled or Completed calls First locate the call needing to be reopened Right click on the record select and click on Reactivate
28. therwise reverse engineer the Software You agree that you will not export or re export whether directly or indirectly the Software or any direct products thereof outside the United States without first obtaining the appropriate government approvals Transferability This license and the Software may not be transferred to a third party Any attempted transfer shall render the transfer null and void and of no further effect whatsoever and the transferee shall obtain no license to use the Software and use of the Software by any purported assignee shall constitute a breach of this Agreement Ownership Purchase of this license does not transfer any right title or interest in the Software to you All right title and interest is retained by Med Media You are on notice that the Software is protected under the copyright laws The owner of the copyright is Med Media or its suppliers as the case may be Term and Termination of License Med Media reserves the right to terminate this license upon breach or alleged breach of this Agreement provided that such allegation is made in good faith and in the reasonable discretion of Med Media Terms are also based on acceptance of the terms of annual CALs upon renewal Those terms may supersede areas in this agreement Modifications and Additions You may not modify the Software or includes it in any other software program Use of Software Product for High Risk Activities The Software is not fault tolerant and
29. to this address This helps in awareness if your paging service is having technical problems Mapping Reg Key is a field that should only be editing after contacting Med Media Technical Support Under StatusTRAK enter your iTrak login information Polling Interval should not be set to less than 30 seconds iTrak requires their written approval for polling intervals to be less than 30 seconds Search The search feature is a powerful tool similar to that of a report Columns are able to be removed or selected in the same manner as the Call Window If the far left button in the Column Title bar the columns can be selected or deselected Columns can also be filtered upon by clicking the title of the column To Run a Search Select a start date and end date and click refresh The results will appear below You can click the chart tab to graph your results in various chart types Click the chart tab and then click the chart type in the far right of the window By default this is Column Diagram Select from the list of other chart types for the display After getting the results desired users can view the print preview by selecting Preview Results If desired to print the results immediately simply click Print Results Unit Scheduler Unit scheduler is where units are scheduled When scheduling a unit enter the times that the unit should be scheduled In the next window select the Unit to be scheduled Select the Service Level Note that the
30. urther if enabled Medical Necessity can be either allowed or disallowed for editing If Make Questions Optional is checked any Medical Necessity field can be left blank for the call to be completed Call Grid This sets the defaults for the call grid window including what types of calls to show and the interval for the grid default is 1 hour Notes of Significance This option enables managers to allow popup alerts for patients and locations among other items For example it can be set to make an alert on any patient weighing over 600lbs by placing a maximum weight of 600 in the max weight field Similarly locations can have alerts on them if they have special parking requirements or patients can have alerts saved on them if they have other special needs Repetitive Transports Repetitive transports can enabled for all users Typically this is a manager only option by default Medical Dispatch 4 User Manual Med Media Inc Server Options Transports can be scheduled in advanced by up to year Default is 60 days To be able to Push the calls to the server via Repetitive Transport Manager the option Enable Server Side Scheduling MUST be checked The email address field is for a future purpose only Paging Reg Key is a field that should only be editing after contacting Med Media Technical Support If an email address is entered in the Return Address field any pages that are undeliverable will be returned
31. vices installation under that CAL Other Notice to Users You shall inform all users of the SOFTWARE of the terms and conditions of this AGREEMENT Not For Resale Software If this SOFTWARE is labeled Not For Resale or NFR your license only permits use for demonstration test or evaluation purposes Authorized Number of Users and Use In exchange for and conditioned upon payment of the service and annual CAL fees you have committed to pay pursuant to a separate agreement or purchase order you are granted the right and license to use each Software on a single central processing unit CPU except that the Software may be executed from a common disk shared by multiple CPUs provided that one authorized copy of the Software has been licensed from Med Media for each CPU executing the Software You must purchase one CAL for every one thousand 1000 event records submitted to the Server and or installation on any client device not adhering to the above rules under Installation Use and Transfer of Client Software You may have as many concurrent Client Software connections to the Server as you have CALs Should you not maintain a service agreement and allow your CALs to become inactive than you must cease use of the Client Software Discontinuation of a service agreement will also cease the access to the Sever via web browser Upon cancellation of your CAL and Service Agreement you may request delivery of your data in a Med Media determined machin
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