Onsite solutions to hardware and software problems
Contents
1. f z a lt T ra oa Pa 4 ra 4 ee a a Pe POD pel ptt ct PALBPIA GD 2h pdhe ph fe The machine is running but can hear a failure Check for defect hard warning tone drive Red LED Replace it V 1 01 111714 www ernitec com 2 Onsite solution to hardware and software problems The machine is running but can hear a failure Check for defect Fan Warning tone contact your local dealer 2 Me A KER ARASA The machine is running but no image on the screen Check cable connection No network connection and reboot the machine No sound HDi ecmosrest 7 The rack rails does not fit the rack cabinet Extending the Rails V 1 01 111714 www ernitec com 3 Onsite solution to hardware and software problems The machine does boot up no LED lights Contact your local power cables is connected to PSU dealer no warning tone Read hardware manuals supplied with the machine for more information V 1 01 111714 www ernitec com 4 Onsite solution to hardware and software problems Ernitec server software excluding VMS system Checkups Part 1 Please notice that in part 1 of this document none of the questions here urge you to change anything on your server just reply to each question without changing anything V 1 01 111714 Have you followed the guide above hardware guide L_ Yes continue to next question _ No Follow the a2. Onsite solution to hardware and software problems Caution and Preventive Tips Important Information Before proceeding please read and observe all instructions and warnings in this manual Retain this manual with the original bill of sale for future reference and if necessary warranty service When unpacking your unit check for missing or damaged items If any item is missing or if damage is evident DO NOT INSTALL OR OPERATE THIS PRODUCT Contact your dealer for assistance Handle with care do not drop the unit Mount the unit in an equipment rack or place it on a solid stable surface Indoor use only Do not place the unit in a humid dusty oily or smoky site Do not place it in an area with poor ventilation or in an area close to fire or other sources of heat Doing so may damage the unit as well as cause fire or an electric shock e When cleaning is necessary shut down the system and unplug the unit from the outlet before uncovering the top cover Do not use liquid cleaners or aerosol cleaners Use only a damp cloth for cleaning e Always shut down the system prior connecting or disconnecting accessories with the exception of USB devices Rack Mounting Consult with the supplier or manufacturer of your equipment rack for the proper hardware and procedure of mounting this product in a safe fashion Avoid uneven loading or mechanical instability when rack mounting units Make sure that units are installed to get enough airflow f
3. look at the red arrow If it says Domain and then a domain Name then it is a member of this Microsoft Windows Active directory domain lf it says Workgroup then it s a member of this Microsoft Windows workgroup m gt Control Panel All Control Panel Items System Control Panel Home A AN A View basic information about your computer Device Manager Windows edition Remote settings Windows 7 Ultimate System protection Copyright 2009 Microsoft Corporation All rights reserved Advanced system settings Service Pack1 m Your Windows Experience Index needs to be refreshed 4 Intel R Xeon R CPU E3 1275 v3 3 50GHz 3 50 GHz A Installed memory RAM 8 02 GB 7 90 GB usable Ngystem type 64 bit Operating System Pega Touch No Pen or Touch Input is available for this Display Computer nate domain and workgroup settings KN Computer namas E20140059 Full computer name w 20140059 N Computer description A Workgroup WORKGROUP noa Windows activation Pekon cemar Windows is activated Wi indows Update Product ID 00426 OEM 9154385 42687 Change product key Performance Information and Tools V 1 01 111714 www ernitec com 22 Onsite solution to hardware and software problems Appendix H How to find out if Microsoft Windows update is enabled or disabled a Click on start and write in the search field system and choose System Programs 1 Windows Update Contro Pan
4. 15 Appendix B How to look for and uninstall programs from Microsoft Windows 7 a Click Start and choose Control panel b Locate Programs and choose Uninstall a program c If you cannot locate Uninstall a program then click start and write in the field and click on the finding d If no antivirus is installed it should look like this search D f gt Control Panel All Control Panel Items Programs and Features x Search Programs an Control Panel Home View installed updates Turn Windows features on or off Programs and features Uninstall or change a program To uninstall a program select it from the list and then click Uninstall Change or Repair Organize A Name E Adobe Flash Player 12 ActiveX BS Adobe Reader XI 11 0 06 AMD Catalyst Install Manager WB Intel R Network Connections 18 8 136 0 Intel Graphics Driver iS Intel Management Engine Components 2 Intel Rapid Storage Technology enterprise M Intel USB 3 0 eXtensible Host Controller Driver Java 7 Update 51 E MegaRAID Storage Manager v5 00 1200 Microsoft NET Framework 4 5 1 E Microsoft Visual C 2010 x64 Redistributable 10 0 E Microsoft Visual C 2010 x86 Redistributable 10 0 2 Microsoft Visual C 2012 Redistributable x64 11 0 H Microsoft Visual C 2012 Redistributable x86 11 0 jp Renesas Electronics USB 3 0 Host Controller Driver
5. E Thunderbolt TM Software Publisher Adobe Systems Incorporated Adobe Systems Incorporated Advanced Micro Devices Inc Intel Intel Corporation Intel Corporation Intel Corporation Intel Corporation Oracle LSICorp Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Renesas Electronics Corporation Intel R Corporation Currently installed programs Total size 521 MB 17 programs installed Installed On Size 25 02 2014 26 02 2014 25 02 2014 25 02 2014 06 03 2014 25 02 2014 07 07 2014 25 02 2014 25 02 2014 26 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 Onsite solution to hardware and software problems Version 12 0 0 70 11 0 06 8 0 915 0 18 8 136 0 10 18 10 3325 9 0 0 1323 4 0 0 1040 2 5 0 19 7 0510 5 00 1200 4 5 50938 10 0 40219 10 0 40219 11 0 50727 1 11 0 50727 1 3 0 23 0 1 0 5 10 e If example Avast antivirus is installed locate it and click on the program and then in the top click uninstall eS A gt Control Panel All Control Panel Items Programs and Features v s Control Panel Home View installed updates Turn Windows features on or off iff AVAST Software Product version 10 0 2208 V 1 01 111714 Uninstall or change a program Pt p To uninstall a program select it from the list an then click Uninstall Change or Repair gE a Organ
6. 15 0 10 0 2208 18 8 136 0 10 18 10 3325 9 0 0 1323 4 0 0 1040 2 5 0 19 7 0 510 5 00 1200 4 5 50938 10 0 40219 10 0 40219 11 0 50727 1 11 0 50727 1 3 0 23 0 105 10 16 Onsite solution to hardware and software problems Appendix C How to disable Microsoft Windows Firewall V 1 01 111714 2908 o Click Start and choose Control panel Locate Network and Internet and choose View network status and tasks Locate and choose Windows Firewall If you cannot locate Windows Firewall then click start and write in the field search Windows Firewall and click on the findings In the left side choose option Turn Windows Firewall on or off When the Firewall is disabled it should look like this D gt z 7 ES Windows Firewall Customize Settings v Search Control Pane Customize settings for each type of network You can modify the firewall settings for each type of network location that you use What are network locations Home or work private network location settings V Turn on Windows Firewall pf Block all incoming conmet ffons ncluding those in the list of allowed programs e Not fy paavien Windows Firewall blocks a new program X Turn off Windows Firewall not recommended a r a gt a Public network location settings gat we v Turn on Windows Firewall T u y n n t f Block all incom ng ywein ncluding those in the
7. E System Configuration EI System Information Control Panel 48 1E System El Edit thl m environment vanables 7Edl Restore syfem files and settings from a restore point Music 3 w l Kalimba Maid with the Flan Hair Sleep Away Pictures 8 k Chrysanthemum Jellyfish J See more results system FON x K Shut down E m b From an image like this look at the two red arrows On this system the details are Windows 7 Ultimate 64 bit operating system a p Control Panel All Control Panel Items System X Control Panel Home View basic information about your computer Device Manager Windows edition Remote settings Windows 7 Ultimate system protection Copyright 2009 Microsoft Corporation All rights By Advanced system settings Ka reserved Service Pack 1 System LEE 5 Rating m Your Windows Experience Index needs to be Action Center refreshed Windows Update Processor Intel R Xeon R CPU E3 1275 v3 3 50GHz 3 50 GHz a Ser SE S ER A eee u Installed memory RAM 8 02 GB 7 90 GB usable Tools System type 64 bit Operating System Pen and Touch _______ No Pen or Touch Input is available for this Display V 1 01 111714 www ernitec com 19 Onsite solution to hardware and software problems Appendix F How to find IP setup of your server Click Start and choose Control panel Locate Network and Internet and choose View network statu
8. ble you can also install them before shutting down the K a computer Ka How does automatic updating help me Pod a Important updates ar Never check for updates not recommended Install updates automatically recommended Download updates but let me choose whether to install them Check for updates but let me choose whether to download and install them Never check for updates not recommended V 1 01 111714 www ernitec com Appendix I How to launch Windows event viewer and look for significant errors a Click on start J and write finding Eventvwr Programs 1 a Eventvwr See more results Ewentywr msc vY x Shut down File Action View Help e ABA J Event Viewer Local ha Lap Custom Views si Wiffcws Logs Application E Security gt Setup a f System Forwarded Events A Applications and Services Lo 3 Subscriptions eT V 1 01 111714 siem Number of everis 5 666 Level Ta ietb imation i Information Information G Information G Information 7 Information Information Information G Information D Information Error G Information rT Error i Information i Information G Information G Information N i Information G Information i Information Information Information Information G Information D Information Information Onsite solution to hardware and software pr
9. bove guide Are you able to operate your server Is Microsoft Windows running and can you operate your mouse and keyboard _ Yes Continue to next question No Follow the hardware guide above And continue If it still does not work Have you tried shutting down the server and starting it up again did it solve your problem L_ Yes There is no problem with your server No Continue to next question What exact symptoms is your server showing e What do you think the problem is www ernitec com 5 V 1 01 111714 f Onsite solution to hardware and software problems Do you think your server problems are related to Surveillance software installed on your server _ Yes Contact your Surveillance software supplier for support L_ No Continue to next question Do you think your server problems are related to Microsoft Windows installed on your server _ Yes Please write why and continue and continue to next question _ No Continue to next question Do you think your server problems are related to the physical hardware in your server _ Yes Please write why and continue to next question www ernitec com 6 Onsite solution to hardware and software problems Part 2 Please notice that in part 2 of this document some questions will ask you to change some settings but if you follow this guide you will be able to restore back to before Part 2 of this document Any c
10. el aay View eh to keep Windows running smoothly Check for updates fl View installed updates fey Run programs made fo previous versions of Windows Y View recent messages abbut your computer Review your computer s cthtus and resolve issues Y Check security status 1 e Choose how to check for soligtions View message archive 7 Change device installation settifigs g Turn automatic updating on or off fl Uninstall a program fa How to install a program a a See more results windows update Cm n x 1 Shut down gt m 7 b Choose Change settings O Nal gt Control Panel All Control Panel Items Windows Update vit Control Panel Home Windows Update Check for updates Change settings gt Panen E x Check for updates for your computer N w Always install the latest updates to enhance your computer s security and performance Check for updates Restore hidden updates Updates frequently asked questions s a i Most recent check for updates 26 02014 at 13 59 Updates were installed 26 02 2014 at 08 29 View update history You receive updates For Windows only Get updates for other Microsoft products Find out more Installed Updates eo Choose how Windows can install updates 5 When your computer is online Windows can automatically check for important updates and install them P using these settings When new updates are availa
11. er contact phone number d Reseller contact e mail address List programs installed example Ernitec EVR Milestone etc List programs V 1 01 111714 www ernitec com Onsite solution to hardware and software problems What happened V 1 01 111714 a For how long has your server been running without any errors minutes hours days Before having this problem did you install or update any software if yes what Before having this problem did you update any drivers if yes what Before having this problem did you run Windows update on the server Yes No Before having this problem did your server shutdown unexpectedly power failure No _ Yes If Yes _ How many times What Windows version is installed on your server Please follow appendix E Have you followed the hardware guide in the top of this document completely Yes No www ernitec com Onsite solution to hardware and software problems IP setup of your server a Please fill out this form completely for network setup Network card 1 name IP address Is IP setup running DHCP Subnet address Gateway DNS 1 and or DNS 2 Network card 2 name IP address Is IP setup running DHCP Subnet address Gateway DNS 1 and or DNS 2 Follow appendix F on how to find IP setup information for your server Microsoft Windows Please inform a Is the operating system part
12. hanges made is your own responsibility Ernitec Smart Recovery Ernitec ESR is preinstalled on all servers that has the ESR name in the model name a Before making any changes to you system we urge you to reboot your server and use Ernitec ESR to create an image Reseller 1 or Reseller 2 or Customer image The backup image will be an exact copy of the current system on the c drive This backup will do an exact copy of your c drive Please notice that a backup does not change any data on your system it s just a backup of whatever is installed on your c drive When you have completed the ESR backup your server will now have two images Read appendix A on how to operate Ernitec ESR software Antivirus Firewall hot fixes and updates Before using any of these options please check if your problem been resolved before continuing to the next question V 1 01 111714 a Antivirus Uninstall any third party antivirus internet security programs installed on your server Microsoft defender Norton Symantec AVG Avast etc Read appendix B on how to uninstall programs from Microsoft Windows Firewall Disable the Microsoft Windows firewall or any other Firewall installed on your server Read appendix C on how to disable the Microsoft Windows Firewall www ernitec com 7 V 1 01 111714 Onsite solution to hardware and software problems c Hotfixes Identify your servers model name and number
13. ize Uninstall Change A Name Adobe Flash Player 12 ActiveX BS Adobe Reader XI 11 0 06 a AMD Catalyst Install Manager Q Avast Free Antivir E9 Intel R Network carers 18 8 136 0 4 Intel Graphics Driver a A A Intel Management Engine Components 2 Intel Rapid Storage Technology enterprive 6 Intel USB 3 0 eXtensible Host Controller Driver Java 7 Update 51 lm MegaRAID Storage Manager v5 00 1200 Di Microsoft NET Framework 4 5 1 E Microsoft Visual C 2010 x64 Redistributable 10 0 Microsoft Visual C 2010 x86 Redistributable 10 0 Microsoft Visual C 2012 Redistributable x64 11 0 H Microsoft Visual C 2012 Redistributable x86 11 0 B Renesas Electronics USB 3 0 Host Controller Driver EJ Thunderbolt TM Software Publisher Adobe Systems Incorporated Adobe Systems Incorporated Advanced Micro Devices Inc AVAST Software Intel Intel Corporation Intel Corporation Intel Corporation Intel Corporation racle LSICesp Microsoft Ceporation Microsoft Corporatipn Microsoft Corporation r Microsoft Corporation Microsoft Corporation Renesas Electronics Corporation Intel R Corporation www ernitec com Installed On Size 25 02 2014 26 02 2014 25 02 2014 12 11 2014 25 02 2014 06 03 2014 25 02 2014 07 07 2014 25 02 2014 25 02 2014 26 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 25 02 2014 Version 12 0 0 70 11 0 06 8 0 9
14. le E20150213 system Save As _ G Ml Desktop Organize New folder va al 4 N v 27 4 gt _ ey m G a o 4 Lf Favorites l ll ibraries if r Autologin A Computer E Desktop 7 System Folder K x Sy wn Folder Pome System Folder Jf l 4 t gt kd Esi pi Downloads TeamWewerQS en Recent Places Network Team ide System Folder 4 ri 7 0 12313 0 a o E ETRE 4 s Libraries R S Documents x a Music r Pictures P r Videos 7 aj Computer amp Local Disk C Gs Network gt b Y KN Filename Serial number of server system QA pa gt Save as type Event Files evtx x X a Hide Folders Cancel Attach this file to the e mail with this document e Do the same with the log file called programs V 1 01 111714 www ernitec com 25 V 1 01 111714 Onsite solution to hardware and software problems www ernitec com 26
15. list of allowed g P r i Notify nahin Windows Firewall blocks a new program et a X Turh off Windows Firewall not recommended aD a www ernitec com 17 Onsite solution to hardware and software problems Appendix D How to use Ernitec ESR to restore the Ernitec factory image a Reboot or start your server and look for this screen during boot process and press F6 to start ESR software Press F6 to start ernitec SMART recovery or to update your existing image b Now choose Restore images in the left side c Now choose Restore Factory Image ernitec SMART Recovery ernitec SMART Recovery Create update Restore images images p Restore images i ri Restore Reseller Image 1 Tools f All custom settings will be overwritten 4 Py Restore Reseller Image 2 Support Contgets All custom settings will be overwritten PA Restore Customer Image All custom settings will be overwritten GB Restart Shutdown d Click okay to overwrite existing installation Keep in mind that ALL existing data on the C drive will be deleted and the Ernitec Factory image will be installed V 1 01 111714 www ernitec com 18 Onsite solution to hardware and software problems Appendix E Find out what version of Windows is installed on your server a Click on start and write in the search field system and choose System Programs 4 T Create a System Repair Dise
16. oblems eventvwr msc Date and Time 17 11 2014 13 40 07 17 11 2014 13 36 49 17 11 2014 13 11 03 17 11 2014 12 47 42 17 11 2014 12 43 29 17 11 2014 12 41 08 17 11 2014 12 41 08 17 11 2014 12 41 08 17 11 2014 12 38 07 17 11 2014 12 36 09 17 11 2014 12 33 12 17 11 2014 12 33 10 17 11 2014 12 33 10 17 11 2014 12 33 08 17 11 2014 12 33 07 17 11 2014 12 33 06 17 11 2014 12 33 06 17 11 2014 12 33 05 17 11 2014 12 33 05 17 11 2014 12 33 05 17 11 2014 12 33 05 17 11 2014 12 33 05 17 11 2014 12 33 05 17 11 2014 12 33 05 17 11 2014 12 31 12 17 11 2014 12 31 09 www ernitec com in the search field and click on the 24 Onsite solution to hardware and software problems c Look through the logs especially for the tab Level where it says Error Look for errors Look for Critical Look for disk failures Look for NTFS errors Look for DMIO errors Look at what happens before an error by using date and time In general look for things that does not look right d Right click the Systems log and press Save All Events As Sv WA a Open Saved Log Appli Create Custom View Subs Import Custom View Clear Log Filter Current Log 7 gt Properties Find of Save All Events As Attach a Task To this Log View gt Refresh Help gt And then click on Desktop as the place to save the file and name the file with serial number of server system examp
17. of a Microsoft Windows domain Yes No Please follow appendix G if you don t know how to find the information b Is Microsoft Windows auto update enabled or disabled Yes No Please follow appendix H if you don t know how to find the information V 1 01 111714 www ernitec com 12 Onsite solution to hardware and software problems Log files Please look though log files and look for significant errors a Launch Windows event viewer and look for significant errors and report them here Please follow appendix I if you don t know how to find the log files Teamviewer Launch Teamviewer and report ID and password The program is located on the desktop or in c ernitec folder Teamviewer ID Teamviewer Password Send this entire document filled out on all points to Ssupport ernitec com and we will Make contact as soon as possible Other information Please write other information you find relevant about your problem V 1 01 111714 www ernitec com 13 Appendix A How to operate Ernitec ESR software V 1 01 111714 Onsite solution to hardware and software problems a Reboot or start your server and look for this screen during boot process and press F6 to start ESR software Press F6 to start ernitec SMART recovery or to update your existing image Dapo Now choose what image you want to write overwrite Choose between Update Reseller Image 1 Passwo
18. or safe operation The maximum temperature for rack mounted units is 40 C Check product label for power supply requirements to assure that no overloading of supply circuits or over current protection occurs Mains grounding must be reliable and uncompromised by any connections Copyright Under copyright laws the contents of this user manual may not be copied photocopied translated reproduced or reduced to any electronic medium or machine readable format in whole or in part without prior written permission of the company Important Information Before proceeding please read and observe all instructions and warnings in this manual Retain this manual with the original bill of sale for future reference and if necessary warranty service When unpacking your unit check for missing or damaged items If any item is missing or if damage is evident DO NOT INSTALL OR OPERATE THIS PRODUCT Contact your dealer for assistance The screens are formed on a PC with Windows 7 lf you are using another version of Windows the screens have a slightly different appearance V 1 01 111714 www ernitec com 1 Onsite solution to hardware and software problems Machine does not boot start up Press the power button LED lights are on but no image on screen we YY KR Os 6 ae de 0 QO OOOOOO Sea The machine is running but can hear a failure Rack model check warning tone power cable two is needed INI TN za Hg de at
19. rd required Update Reseller Image 2 Password required Update Customer Image No password required Passwords are printed on short manual and delivered with your server If you don t have it then your reseller will have it or can obtain the passwords by writing to support ernitec com ernitec SMART Recovery ernitec SMART Recovery Create update images on Restore images BP tools T Support Contacts Update Factory Image Create update images j The factory image will be updated Password protected K Update Reseller Image 1 Reseller image 1 will be created or updated Password protected Update Reseller Image 2 Reseller image 2 will be created or updated Password protected Update Customer Image The customer image will be created or updated G8 Restart Shutdown www ernitec com 5 x 14 V 1 01 111714 f Onsite solution to hardware and software problems When you have completed the Update Reseller or customer Image you now have a backup of your current configuration and the Ernitec Factory image so two images in total to choose from later on Please notice that the backup ONLY contains whatever is installed on the C drive of your server Also please notice that the Update Reseller or customer image does not change any settings on your server it s just a backup you can use later to get back to this exact point in time www ernitec com
20. re and software problems g The information in the red areas are the information you are looking for Network Connection Details SS O O O OSOS Network Connection Details Property Value Connection specific DN mydomain Description Intel R 1210 Gigab amp Network Conneci Physical Address 0C C4 7A 00 45 01 DHCP Enabled Yes IPv4 Address 192 168 1 238 IPv4 Subnet Mask 255 255 255 0 Lease Obtained 12 November 2014 13 20 25 Lease Expires 13 November 2014 14 29 06 IPv4 Default Gateway 192 168 1 1 IPv4 DHCP Server 192 168 1 1 IPv4 DNS Servers 192 168 1 1 IPv4 WINS Server NetBIOS over Tepip En Yes Link4ocal IPv6 Address fe80 f05F494e 2679 992f 11 IPv6 Default Gateway ale V 1 01 111714 www ernitec com Onsite solution to hardware and software problems Appendix G How to find out if the operating system is part of a Microsoft active directory domain a Click on start and write in the search filed system and choose System Programs 4 b Create a System Repair Disc E System Configuration EI System Information Control Panel 48 Ell System Fal Edit th tem environment vanables Ell Restore sytem files and settings from a restore point Music 3 w Kalimba ES Maid with the Flan Hair d Sleep Away Pictures 8 t Chrysanthemum Jellyfish See more results systern Gu x b Shut down 7 oe 5 b From an image like this
21. s and tasks c If you cannot locate View network status and tasks then click start and write in the field search Network and Sharing center and click on the findings d By default your server has two network cards If both are in use both will show up In the Network and Sharing Center e For each network click on the blue text next to Connections cae gt gt t Control Panel All Control Panel items Network and Sharing Center Control Panel Home i i View your basic network information and set up connections Change adapter settings A Aue wi See full map Change advanced sharin SeN sees 3 20140059 Multiple networks Internet This computer View your active networks Connect or disconnect he Network Access type Internet Work network Connections ri Local Area Connection Unidentified network a me eG CESS type No Internet access ME Public network Connections Beal Area Connection 2 Change your networking settings f After clicking on Local Area Connection click on Details 4 Local Area Connection Status General Connection IPv4 Connectivity Internet IPv6 Connectivity i No Internet access Media State Enabled Duration 01 37 16 Speed Pa 1 0 Gbps e amtar e Details Activity Sent A Received aft Bytes 23 020 228 120 626 350 Properties Disable Diagnose V 1 01 111714 www ernitec com 20 Onsite solution to hardwa
22. the information is printed on the side of your server Example Build ESR1800 Visit http files ernitec com and browse to Surveillance servers and locate your model and download hotfixes for your server model Remember to read the readme file for Each Hotfix to identify if you need want to install the hotfix Updates Identify your servers model name and number the information is printed on the side of your server Example Build ESR1800 Visit http files ernitec com and browse to Surveillance servers and locate your model and download drivers for your server model Compare what you downloaded with files on your server in the directory c ernitec Update drivers that are newer than the ones installed on your server Updates extension boards Identify your servers model name and number the information is printed on the side of your server Example Build ESR1800 Visit http files ernitec com and browse to Surveillance servers and locate your model and download drivers for your server model Compare what you downloaded with files on your server in the directory c ernitec Update drivers that are newer than the ones installed on your server If you are in doubt what version of drivers you have on your system please write an e mail to support ernitec com with the model and serial number of your server and we will supply the information www ernitec com 8 Onsite solution to hardware and soft
23. ware problems Ernitec ESR lf the problem is still there V 1 01 111714 Please make a backup of any essential software licenses and such that you need has been installed after receiving your server Copy these to CD ROM or USB key Use Ernitec ESR via boot F6 menu to restore Ernitec Factory image Read appendix D on how to use Ernitec ESR to reinstall Factory image Without installing ANY new software Windows update changing anything is the problem still there Yes Go to part 3 _ No There is no problem with your Ernitec server or Windows installation go to next question Install your surveillance software Is there a problem with your server is the Original problem back _ Yes Please contact your surveillance software supplier for support _ No Your server works fine after a manual reinstallation www ernitec com 9 Onsite solution to hardware and software problems Part 3 Apparently there is something not working the way it is supposed to To be able to help you please fill out the next questions and send this entire rapport to support ernitec com System description a Server model name Written on the white sticker on the server b Server serial number Written on the white sticker on the server c Is your server still under warranty Yes No Contact information a Reseller company name b Reseller contact person name c Resell
Download Pdf Manuals
Related Search