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Maintenance and Service Guide

1. Item Component Spare part number Linen white modern mesh pattern 684474 001 Linen white butterfly blossom pattern 689467 001 e Ruby red modern mesh pattern 68057 4 001 e Sparkling black 680576 001 e Winter blue modern mesh pattern 680575 001 4 Power button board includes cable 680560 001 5 TouchPad LED board includes cable 683848 001 6 TouchPad button board includes cable 680559 001 7 Speaker Kit includes left and right speakers and cable 680567 001 8 System board includes replacement thermal material e Foruse only with computer models equipped with 1 GB of dedicated switchable 710874 601 discrete video memory Intel Core i3 3110M processor and Windows 8 Professional e Foruse only with computer models equipped with 1 GB of dedicated switchable 710874 501 discrete video memory Intel Core i3 3110M processor and Windows 8 Standard e For use only with computer models equipped with 1 GB of dedicated switchable 710874 001 discrete video memory Intel Core i3 3110M processor and FreeDOS 1 0 e Foruse only with computer models equipped with UMA video memory Intel Core 710873 601 i3 3110M processor and Windows 8 Professional e Foruse only with computer models equipped with UMA video memory Intel Core 710873 501 i3 3110M processor and Windows 8 Standard e Foruse only with computer models equipped with UMA video memory Intel Core 710873 001 i3 3110M processor and FreeDOS 1 0 Foruse only with
2. Component Description 1 fn key Displays system information when pressed in combination with the esc key 2 AS Operating system logo key Displays the Operating system menv 3 Action keys Execute frequently used system functions 4 Operating system applications key Displays a shortcut menu for items beneath the cursor ENWW Top 11 Component Description 1 5 Power light White The computer is on e Blinking white The computer is in the Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 q 9 Mute light e Amber Computer sound is off e Off Computer sound is on 4 t i Wireless light White An integrated wireless device such as a wireless I local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on 12 Chapter 2 External component identification ENWW TouchPad ENWW Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on 3 TouchPad zone M
3. 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer ENWW Requirements for all countries 109 Requirements for specific countries and regions 110 Country region Accredited agency Applicable note number Argentina IRAM Australia SAA 1 Austria OVE 1 Belgium CEBEC
4. Reverse this procedure to install the power button board 60 Chapter 4 Removal and replacement procedures ENWW TouchPad button board ENWW Description Spare part number TouchPad button board includes cable 680559 001 Before removing the TouchPad button board follow these steps 1 2 ad BOO EX Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 Remove the TouchPad button board and cable 1 2 M gt Turn the top cover upside down with the front toward you Release the ZIF connector to which the TouchPad button board cable is connected and then disconnect the TouchPad button board cable 1 from the back of the TouchPad Remove the Phillips M2 5 x 2 5 screw 2 that secures the TouchPad button board cable to the top cover Lift the front edge of the TouchPad button board 3 until it is released from the clips built into the top cover Component replacement procedures 61 5 Lift the TouchPad but
5. see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 52 Chapter 4 Removal and replacement procedures ENWW Remove the keyboard 1 Remove the Phillips M2 5x6 5 screw that secures the keyboard to the computer Turn the computer right side up with the front toward you and open the display Stand the computer on its left side Insert a finger or thin tool into the optical drive bay and then press on the back of the keyboard until the keyboard disengages from the computer Rk EY NOTE The keyboard icon in the optical drive bay indicates the point to apply pressure 5 Turn the computer right side up with the front toward you ENWW Component replacement procedures 53 6 Lift the rear edge 1 of the keyboard and then move the keyboard 2 toward the display panel 7 Tilt the keyboard forward 1 onto the palm rest Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard 54 Chapter 4 Removal and replacement procedures ENWW Top cover f NOTE The top cover spare part kit includes the TouchPad Description Spare part number Bright purple modern mesh pattern 680573 00
6. 17 microphone location 7 product description 3 minimized image creating 103 minimized image recovery 103 model name 1 mute light identifying 12 25 45 N network jack identifying 14 o Operating system applications key identifying 11 Operating system logo key identifying 11 operating system product description 5 optical drive precautions 34 product description 3 removal 42 spare part numbers 24 25 A2 specifications 97 98 optical drive bracket removal 43 optical drive cable removal 72 spare partnumber 28 optical drive eject button identifying 15 ENWW optical drive light identifying 15 optical drive identifying 15 optical drive spare part number 23 original system recovery 103 P packaging guidelines 36 PCH heat sink removal 84 spare part number 30 84 plastic parts service considerations 33 Plastics Kit 41 Plastics Kit spare part number 24 29 pointing device product description 4 ports external monitor 14 HDMI 14 USB 2 0 16 USB 3 0 14 ports product description 4 power button board removal 59 spare partnumber 21 29 59 power button identifying 8 power connector removal 75 spare partnumber 23 28 power connector identifying 16 power cord requirements for all countries 109 requirements for specific countries and regions 110 set requirements 109 spare part numbers 26 27 power lights identifying 12 15 power requirements product description 5 processor removal 86 spare pa
7. 680545 001 6 fit is necessary to replace the webcam microphone module a Detach and release the webcam microphone module 1 as far as the webcam microphone module cable allows The webcam microphone module is attached to the display enclosure with double sided tape ENWW Component replacement procedures 67 b Disconnect the webcam microphone cable 2 from the webcam microphone module c Remove the webcam microphone module The webcam microphone module is available using spare part number 703461 001 7 If it is necessary to replace the hinge covers a The hinge covers are held in place by the same screws as the previously removed bezel b Using a small tool to pry remove the hinge covers The hinge covers are available using spare part number 680553 001 68 Chapter 4 Removal and replacement procedures ENWW 8 If it is necessary to replace the display panel a Remove the four bottom Phillips M2 5 x 3 5 screws and the two top Phillips M2 5 x 2 5 screws that secure the display panel to the display enclosure b Lift the top edge of the display enclosure 1 and then swing it up and forward until it is perpendicular to the display panel ENWW Component replacement procedures 69 c Release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the display panel cable 3 from the display panel d Remove the display panel 9 If it is necessary to rep
8. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 Chapter 4 Removal and replacement procedures ENWW mw em 9 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 47 RTC battery see RTC battery on page 79 Fan and heat sink see Fan and heat sink on page 81 PCH heat sink see PCH heat sink on page 84 Processor see Processor on page 86 Remove the system board 1 ENWW Disconnect the following cables from the system board 1 Display panel cable 2 Optical drive cable 3 USB board cable 4 Power connector cable Remove the Phillips M2 5 x 4 5 screw 1 that secures the system board to the base enclosure Lift the right side of the system board 2 until it rests at an angle Component replacement procedures 77 4 Remove the system board 3 by sliding it up and to the right at an angle NOTE Your computer s s
9. EN 95 35 6 cm 14 0 in display specifications 3 sicesiosecss pd tu hi Reoqu dax ius quan p RR tenen UR Dr dnd 96 Harddrive spetiicali Sis cucina REIP URREN DR PSU DEME UR DEM A PERO INIM LR DUET O OMEN MP EA EUN 96 DVD RW SuperMulti Double Layer Combination Drive specifications e 97 BD ROM DVD R RW Super Multi Double Layer Drive specifications ssssseene 98 8 Backing up restoring and recovering Windows 8 ecce ecce eese eee ee eene 99 Creating recovery media and backups sssssssssssssssseeeeeeen eene 99 Creating HP Recovery media sous aeri ed eric Gne FRR we kPa rb DA Hr Yee as 100 Restore and recovery ooo Durata ive NEM ID Una KM Es E A Um E MER MERE 101 Using Windows Refresh for quick and easy recovery sssssssssseeeee 102 Remove everything and reinstall Windows sssssseee 102 Recovering using HP Recovery Manager s sesessessssssressertrerrereresseesssesresrererrerene 103 What you need to know m 103 Using the HP Recovery partition to recover a minimized image select models n Pm e 103 Using HP Recovery media to recover ssssssssssee 104 Changing the computer boot order u c reri eb el te en 104 Removing the HP Recovery partition o rre terreri eter ente be X ve rbke titu b EEbna nC aeri 104 9 Backing up restoring and recovering Ubuntu Linux eeee eese ee eee eene nenn
10. Panel 2 Select System and Security and then in the System area click Device Manager A list displays all the devices installed in your computer Locating software A To find out what software is included on your computer from the Start screen right click using the mouse to display the apps and select the All apps icon Display Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLAN devices Chapter 2 External component identification ENWW ENWW Item Component Description 2 Internal microphone Records sound 3 Webcam Records video and captures still photographs To use the webcam from the Start screen type c and then select CyberLink YouCam 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app on the Start screen select My computer and then select User guides Display Top Buttons and speakers Component Description 1 l Power button When the computer is off press the button to turn on the computer When the computer is on press the button briefly to initiate Sl
11. Pentium processor supports DX10 Switchable Discrete Graphics e AMD Radeon HD 7670M with 2048 MB of dedicated video memory 128 MB x 16 DDR3 900 MHz x 8 pcs 128 bit M2 package supports HD Decode DX11 HDMI and PX5 e AMD Radeon HD 7670M with 1024 MB of dedicated video memory 64 MB x 16 DDR3 900 MHz x 8 pcs 128 bit M2 package supports HD Decode DX11 HDMI and PX5 Display panel 35 6 em 14 0 in high definition HD light emitting diode LED SVA BrightView 1366x768 display typical brightness 200 cd m nits All display assemblies include two wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio Memory Two customer accessible upgradable SODIMM memory module slots Supports dual channel memory Supports up to 8 GB of system RAM DDR3 1600 MHz Dual Channel support for a 3rd Generation Intel Core processor DDR3 1333 MHz support DDR3 1600 downgrade to DDR3 1333 for a 2nd Generation Intel Core processor Intel Core i5 2450M or Intel Core i3 or Pentium processor Supports the following configurations e 8192 MB total system memory 4096 MB x 2 no support for 32 bit operating systems e 6144 MB total system memory 4096 MB x 1 2048 MB x 1 no support for 32 bit operating systems e 4096 MB total system memory 4096 MB x 1 or 2048 MB x 2 e 2048 MB total system memory 2048 MB x 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5
12. and Support Creating recovery media and backups ENWW Recovery after a system failure is only as good as your most recent backup Te After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 100 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software
13. and display cable 707892 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly linen white modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 710873 001 System board for use only with computer models equipped with UMA video memory Intel Core i3 3110M processor and FreeDOS 1 0 includes replacement thermal material 710873 501 System board for use only with computer models equipped with UMA video memory Intel Core i3 3110M processor and Windows 8 Standard includes replacement thermal material ENWW Sequential part number listing 31 32 Spare part number Description 710873 601 System board for use only with computer models equipped with UMA video memory Intel Core i3 3110M processor and Windows 8 Professional includes replacement thermal material 710874 001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory Intel Core i3 31 10M processor and FreeDOS 1 0 includes replacement thermal material 710874 501 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory Intel Core i3 31 10M processor and Windows 8 Standard includes replacement thermal material 710874 601 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete
14. be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks ENWW Requirements for specific countries and regions 111 11 Recycling When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 112 Chapter 11 Recycling ENWW Index A AC adapter 16 AC adapter spare part numbers 26 30 action keys identifying antenna locations 6 rem
15. computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 Remove the optical drive 1 Using a small Phillips screwdriver remove the Phillips M2 5 x 6 5 screw 1 that secures the optical drive to the computer n Insert a screwdriver or other narrow tool through the release access hole 2 in the bottom of the computer Push the rear of the optical drive until it is released Chapter 4 Removal and replacement procedures ENWW 3 Pull the optical drive 3 out from the front until the optical drive is completely removed from the computer 4 Remove the two Phillips M2 0 x 3 0 screws 1 that secure the optical drive bracket to the optical drive and then remove the bracket 2 from the optical drive ENWW Component replacement procedures 43 5 Insert a straightened paper clip into the release access opening 1 in the bezel 6 Press the release tab 2 and remove the bezel from the tab side 3 7 Remove the bezel 4 from the optical drive Reverse this procedure to reassemble and install the optical drive 44 Chapter 4 Removal and replacement procedures ENWW Hard drive f NOTE The hard drive spare part kit does not include the hard drive cable hard drive bumpers or hard drive bracket and screws Description Spare part number 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA TB 5400 rpm 676521 001 750 GB 7200 rpm 633252 00
16. inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe conta
17. island style keyboard Textured black e 3 oat paint white Chapter 1 Product description ENWW ENWW Category Description TouchPad with two buttons Multitouch gesture support enabled as default Taps enabled by default Supports edge swipe gestures Power requirements HP Smart AC adapter e 90W RC V AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector for computer models equipped with a graphics subsystem with switchable discrete memory only e 65 W RC V AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector for computer models equipped with a graphics subsystem with UMA memory only Support for the following batteries e 6cell 47 Whr 2 20 Ah Li ion battery e cell 55 Whr 2 55 Ah Li ion battery select models only Supports fast charge Security Operating system Security cable slot Preinstalled e Windows 8 Professional 64 bit e Windows 8 Standard 64 bit e Ubuntu Linux e FreeDOS 1 0 Serviceability End user replaceable parts e AC adapter e Battery e Hard drive e Keyboard e Memory modules 2 e Optical drive e WLAN module 6 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type c and then select Control
18. lum HR ERAN NaubspD bos bn Midi Runs abt taU pc erf Rd eed 18 Computer major components 3 2 nta naga er Do deen PR ERE LAS ANE aee e ER E ERR EP Rep o RE ESER 19 Display assembly subcomponent ccccesececeeseeeeenneeeeesaeeeceaeeeeesaeeesesaeeeeeaeeeeeeeeesesseesseaaes 24 Nits storage devel ocius rud ogn eed gta a o tentat sue esp a chen un LepubasdNte ua CURE 25 Miscella eo s paris ccce p e rb r a E eb A EESE 26 Sequential part number listing uiuos entere rm tne n b QR ead p Exp conn UR dard iG 27 4 Removal and replacement procedures esseosesssscossesssosscosseosessssosssosscossosssosssosseosessssose 33 Preliminary replacement requirements ssssssssssseeeeeeeeennenee nennen ener nennen 33 sre aS nirai ie aaas a a E a aE E E aiaa E 33 Service considerations vesti neon ne en emo De Re ane ae Kahn aU REA ener 33 Plastic PariS Gene nen Cement tte er terran err erre etre o 33 Cables and connectors sv oncesavstaynatacetana Une xoa E puPVR Lebe b pe ligar dva Mu ERR 33 Drive h ndlingsssssesonnsioin n E E 34 Grounding guidelines sett aor cantina Ui DU DbRM d umM tUa EE MER UU EM A Edd E 34 Electrostatic discharge damage eerte nnn 34 Packaging and transporting guidelines sesssssssss 36 Component replacement procedures i coiere stir dU bite Ele Gn rtanu ples pleins P MEGA REEL RUE RME 37 ENWW Service label nresnain eee eene n eese see hh ese e tet esses esee t
19. protect a memory module after removal place it in an electrostatic safe container 3 Align the notched edge 1 of the memory module with the tab in the memory module slot 4 With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is fully seated 48 Chapter 4 Removal and replacement procedures ENWW 5 Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place Replace the service door Replace the battery Turn the computer right side up and then reconnect external power and external devices o0 0 M0 Turn on the computer ENWW Component replacement procedures 49 WLAN module Description Spare part number Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo Adapter 600370 001 Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter and AR3012 Bluetooth 4 0 655795 001 combination adapter select models only Broadcom 4313GN 802 11b g n 1x1 WiFi Adapter and 20702 Bluetooth 4 0 HS Combo 657325 001 Adapter Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS Combo Adapter 656120 001 Ralink RT5390R 802 11b g n 1x1 WiFi Adapter 67069 1 001 Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 Combination 670290 001 Adapter Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter select mo
20. removing the USB board follow these steps Is a p YP SP eS Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 Remove the USB board Js m Y If not released already release the ZIF connector 1 to which the USB board cable is connected and then disconnect the USB board cable from the system board Pry the clip 2 that secures the USB board to the base enclosure Remove the USB board and cable by lifting straight up 3 74 Chapter 4 Removal and replacement procedures ENWW Reverse this procedure to install the USB board Power connector Description Spare part number Power connector includes cable 680548 001 Before removing the power connector follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the
21. rennes 38 Computer feeb osos cad iaten eO orta rcu neri bet duas ntputt t rete Ores n cratera PATE 39 BONG IY secat certe erst E deed des t Ub E Dr IEEE ee LED E 40 SETI ee Lance HE iv cli oi M ENS sh Dn Dco Ud at ott E 41 CGO drive es ceenimaoci cte oi a na E EE Roh EE EEE EEE Id I ENE EA 42 Hard Arive NM E E E E TET T E E E TO 45 Vu usd mM 47 b En m P 50 Keyboard ENNIO T TO TO 52 MOP COVER qp 55 Speakers Rem ARETE Er aE E E EE E E E E E EEE SSE 58 Power button board eocteiaiue etis perve b i tri fenes bui miss p bua a Fei ne eia M a tapra vasta bist ipa 59 TouchPad Bulfeit SENI assis aei pen doi ttt n do xcv nt e dune 61 To chPad lED board ppresieda ernia WERE eiaa E pn tU PO QUE i E i IUE UE 63 DCA ES AEE 65 Optical drive cables tispenn ae en ARE eu blieben 72 USB board a E E E E 74 Power Connector erret tesa a a E E O E Prat E O E E 75 System board RENNES 76 RIC bahen aes sos eeetebetudeentasua teer a E SE E N n uer Dre N 79 FEI GING heatsink orreina eens bea rad pes qp GR ase burn Aie bt quatit 81 POR hedt sink S RTT T otitis Sebo oa bane eid Wa Bea ete nd bdo 84 dicor TM Ea 86 5 Using Setup Utility BIOS and System Diagnostics Windows 8 eere 88 Starting Setup Utility BIOS cents carer ear toate saudades dlp ala aslo essa dau paid ortu E ii banshee lpn a 88 Host die BIOS o seri chien a E cine oda Me
22. safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 n Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card e Secure Digital High Capacity SDHC Memory Card e Secure Digital Extended Capacity SDxC Memory Card e MultiMediaCard MMC Right side Component Description 1 Optical drive Reads and writes to an optical disc 2 Optical drive light e Green or amber The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 Power light White The computer is on Blinking white The computer is in the Sleep Suspend state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power ENWW Right side 15 16 Component 5 Hard drive light Description Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 6 USB 2 0 port KO Connects an optional USB 2 0 compatible device 7 AC adapter light e White The AC adapter is connected and the battery is charged Blinking white The battery has reached a l
23. the battery see Battery on page 40 Remove the service door see Service door on page 41 4 5 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 55 10 Remove the system board see System board on page 76 Remove the fan and heat sink 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board CAUTION To prevent damage to heat sinks and or processors loosen tighten captive screws in sequence as numerically labeled Ef NOTE The heat sink and fan appearance and the number of screws may be different from the heat sink and fan pictured ENWW Component replacement procedures 81 3 Loosen the four captive screws 2 and the three captive screws 3 that secure the heat sink to the system board NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it 4 Remove the fan and heat sink 4 Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and syste
24. the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility A Turnon or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press 110 Using Setup Utility Changing the language of Setup Utility Start Setup Utility Use the arrow keys to select System Configuration gt Language and then press enter Use the arrow keys to select a language and then press enter When a confirmation prompt with your language selected is displayed press enter B oppo mae To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad Navigation and selection are by keystroke e To choose a menu or a menu item use the arrow keys e To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or f5 and f To select an item press enter Toclose a text box or return to the menu display press esc e To display additional navigation and selection information while Setup Utility is open press f1 ENWW Starting Setup Utility 9
25. to 131 F Chapter 7 Specifications ENWW 1 TB 750 GB 640 GB 500 GB 320 GB Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details DVD RW SuperMulti Double Layer Combination Drive specifications ENWW Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD lt 230 ms CD 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode DVD RW SuperMulti Double Layer Combination Drive specifications 97 BD ROM DVD R RW Super Multi Double Layer Drive specifications 98 Applicable disc Read Write BD ROM BD ROM DL BD R BD R DL BD RE BD RE DL DVD ROM DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Ver 2 CD DA CD ROM mode
26. update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from Creating recovery media and backups 99 libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager E NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs ins
27. 01 Heat sink for use only with computer models equipped with a graphics subsystem with switchable discrete video memory includes replacement thermal material 680551 001 Fan 680553 001 Display hinge covers 2 680554 001 Display Hinge Kit includes left and right display hinges and brackets 680556 001 DVD RW Super Multi Double Layer Combination Drive includes bezel and bracket 680557 001 Blu ray ROM DVDR RW Super Multi Double Layer Drive includes bezel and bracket 680558 001 USB board includes cable 680559 001 TouchPad button board includes cable 680560 001 Power button board includes cable 680561 001 Plastics Kit includes service door 680562 001 35 6 cm 14 0 in HD LED SVA BrightView display panel 680563 001 Rubber Feet Kit includes four rubber feet 680565 001 Display Screw Kit 680566 001 Screw Kit 680567 001 Speaker Kit includes left and right speakers and cable 680568 001 System board for use only with computer models equipped with UMA video memory and FreeDOS 1 0 includes replacement thermal material 680568 501 System board for use only with computer models equipped with UMA video memory and Windows 8 Standard includes replacement thermal material 680568 601 System board for use only with computer models equipped with UMA video memory and Windows 8 Professional includes replacement thermal material 680569 001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of
28. 1 Displaying system information 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Restoring factory default settings in Setup Utility Start Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults and then press enter When the Setup Confirmation is displayed press enter YS p m To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter The Setup Utility factory settings take effect when the computer restarts Ey NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be ava
29. 1 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 7200 rpm 634925 001 500 GB 5400 rpm 669299 001 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA 320 GB 5400 rpm 645193 001 Hard Drive Hardware Kit includes hard drive cable hard drive bumpers and hard drive 682745 001 bracket and screws Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 Remove the hard drive 1 Disconnect the hard drive cable 1 from the computer ENWW Component replacement procedures 45 2 Lift the hard drive 2 to remove 3 Disconnect the hard drive cable 1 Remove the front bumper 2 and back bumper 3 4 Remove the four Phillips M3 0x3 5 screws 4 and then remove the bracket 5 from the hard drive To install a hard drive reverse the removal procedure 46 Chapter 4 Removal and replacement procedures ENWW Memory module Z WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before be
30. 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO Finland FIMKO France UTE 1 Germany VDE 1 India ISI Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Chapter 10 Power cord set requirements ENWW Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must
31. 1 Linen white modern mesh pattern 684474 001 Linen white butterfly blossom pattern 689467 001 Ruby red modern mesh pattern 680574 001 Sparkling black 680576 001 Winter blue modern mesh pattern 680575 001 Before removing the top cover follow these steps 1 2 Mo m oen Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover ENWW Power button board and cable see Power button board on page 59 TouchPad button board and cable see TouchPad button board on page 61 TouchPad LED board and cable see TouchPad LED board on page 63 Speakers and cable see Speakers on page 58 Component replacement procedures 55 Remove the top cover 1 Disconnect these cables from the system board 1 Power button board ZIF cable 2 Speaker cable 3 TouchPad button board ZIF cable 2 Remove the following screws under the keyboar
32. 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 Photo CD single and multiple sessions CD Extra CD R CD RW and CD TEXT DVD RAM Ver 2 DVD R DVD R CD R and CD ROM Random access time BD lt 230 ms DVD lt 180 ms CD lt 180 ms Cache buffer 4 5 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec AX BD 18 000 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec AX DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec AX DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode Chapter 7 Specifications Multiword DMA Mode ENWW Backing up restoring and recovering Windows 8 Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system E NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type n and then select Help
33. 69300 001 e 500 GB 7200 rpm 634925 001 e 500 GB 5400 rpm 669299 001 7 0 mm 0 28 in x 6 35 cm 2 50 in e 320 GB 5400 rpm 645193 001 Hard Drive Hardware Kit not illustrated includes 682745 001 Hard drive bumpers 2 Hard drive bracket and screws e Hard drive cable Miscellaneous parts 25 Component HP Smart AC adapter Spare part number e 90 W HP Smart AC adapter PFC EM 3 wire 693713 001 e 90 W HP Smart AC adapter PFC 3 wire 693712 001 e 65W HP Smart AC adapter non PFC 3 wire 693711 001 e 65W HP Smart AC adapter RC V EM 3 wire 693710 001 Power cord AC 3 wire black 1 83 m e For use in Argentina 49037 1 D01 e For use in Brazil 49037 1 202 e For use in Europe 49037 1 021 e Forusein India 49037 1 D61 e For use in Italy 49037 1 061 e For use in Japan 490371 291 Foruse in North America 49037 1 001 e Forusein the People s Republic of China 49037 1 AA1 Chapter 3 Illustrated parts catalog ENWW Component Spare part number e Foruse in South Korea 49037 ADI e Forusein Taiwan 49037 1 AB1 e For use in Thailand 490371 201 e Forusein the United Kingdom and Singapore 490371 031 Screw Kit 680566 001 Thermal Material Kit 680571 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America black 3 pin 1 83 m 4
34. 7 spare part number 24 31 68 Windows backup 100 File History 100 101 Refresh 101 102 reinstall 101 102 remove everything and reinstall option 102 reset 102 restoring files 101 system restore point wireless antenna locations 6 removal 72 spare partnumber 25 28 72 wireless light 12 wireless module compartment identifying 17 wireless regulatory notices 7 wireless product description 3 WLAN module removal 50 spare part numbers 27 28 50 workstation guidelines 36 99 101 23 24 ENWW
35. 90371 021 Power cord for use in Europe black 3 pin 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore black 3 pin 1 83 m 490371 061 Power cord for use in Italy black 3 pin 1 83 m 490371 201 Power cord for use in Thailand black 3 pin 1 83 m 490371 202 Power cord for use in Brazil black 3 pin 1 83 m 490371291 Power cord for use in Japan black 3 pin 1 83 m 49037 1 AA1 Power cord for use in the People s Republic of China black 3 pin 1 83 m 49037 AB1 Power cord for use in Taiwan black 3 pin 1 83 m 49037 AD1 Power cord for use in South Korea black 3 pin 1 83 m 490371 D01 Power cord for use in Argentina black 3 pin 1 83 m 490371 D61 Power cord for use in India black 3 pin 1 83 m 593553 001 6 cell 47 Whr 2 20 Ah Li ion battery 593554 001 6 cell 55 Whr 2 55 Ah Li ion battery select models only 600370 001 Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo Adapter 633252 001 750 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634250 001 750 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634925 001 500 GB 7200 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 637193 001 RTC battery includes cable and double sided tape 641369 001 4 GB memory
36. Adapter 675794 001 Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter select models only 676359 001 Intel Core i5 2450M processor 2 5 GHz turbo up to 3 1 GHz 1333 MHz 3 MB L3 cache dual core 35 W includes replacement thermal material 676521 001 1 TB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 676785 001 Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 677152 001 Intel Core i3 2370M processor 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 680539 001 Antenna Kit includes left and right wireless antenna cables and transceivers 680540 001 Display enclosure bright purple modern mesh pattern 680541 001 Display enclosure ruby red modern mesh pattern 680542 001 Display enclosure winter blue modern mesh pattern 680543 001 Display enclosure sparkling black 680544 001 Base enclosure 680545 001 Display bezel black 680546 001 Optical drive cable includes optical drive connector 680547 001 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 680548 001 Power connector includes cable 28 Chapter 3 Illustrated parts catalog ENWW Spare part number Description 680549 001 Heat sink for use only with computer models equipped with a graphics subsystem with UMA video memory includes replacement thermal material 680550 0
37. Core i3 3130M processor 2 6 GHz 1600 MHz 3 MB L3 cache dual core 35 W Intel Core i3 3120M processor 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 W Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 3rd Generation Intel Pentium processors Pentium 2030M processor 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W Pentium 2020M processor 2 4 GHz 1600 MHz 2 MB L3 cache dual core 35 W 2nd Generation Intel Core i5 processors Intel Core i5 2450M processor 2 5 GHz SC turbo up to 3 1 GHz 1333 MHz 3 MB L3 cache dual core 35 W 2nd Generation Intel Core i3 processors Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB 13 cache dual core 35 W Pentium processors Pentium B980 processor 2 4 GHz 1333 MHz 2 MB L3 cache dual core 35 W Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W Pentium B960 processor 2 2 GHz 1333 MHz 2 MB L3 cache dual core 35 W Chipset Pentium B950 processor 2 1 GHz 1333 MHz 2 MB L3 cache dual core 35 W Intel HM76 Express Chipset Category Description Graphics Internal Graphics UMA e Intel HD Graphics 4000 on computer models equipped with a 3rd Generation Intel Core processor Intel Core i7 i5 i3 e ntel HD Graphics 3000 on computer models equipped with a 2nd Generation Intel Core processor Intel Core i5 2450M or i3 supports DX10 e ntel HD Graphics on computer models equipped with a
38. E NOTE The fan and heat sink spare part kits include replacement thermal material Description Spare part number Fan 680551 001 Heat sink for use only with computer models equipped with UMA video memory for BGA based 711471 001 Systems Heat sink for use only with computer models equipped with UMA video memory 680549 001 Heat sink for use only with computer models equipped with switchable discrete video memory for 711472 001 BGA based systems Heat sink for use only with computer models equipped with switchable discrete video memory 680550 001 NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan and heat sink follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove
39. GY HP Pavilion g4 Notebook PC Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD is a trademark of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Intel Centrino Intel Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2012 Document Part Number 694354 001 Safety warning notice ZA WARNING To reduce the possibility of heatrelated injuries or of overheating the device do not ENWW place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing duri
40. Hz 1600 MHz 3 MB L3 cache dual core 35 W 713163 001 Intel Core i3 31 20M 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 W 700627 001 Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682417 001 Intel Core i5 2450M 2 5 GHz SC turbo up to 3 1 GHz 1333 MHz 3 MB L3 cache dual core 676359 001 35 W Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 677152 001 Pentium 2030M 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W 713164 001 Pentium 2020M 2 4 GHz 1600 MHz 2 MB L3 cache dual core 35 W 700628 001 Pentium B980 2 4 GHz 1333 MHz 2 MB L3 cache dual core 35 W 692428 001 Pentium B970 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 676785 001 Pentium B960 2 2 GHz 1333 MHz 2 MB L3 cache dual core 35 W 664662 001 Pentium B950 2 1 GHz 1333 MHz 2 MB L3 cache dual core 35 W 653338 001 Before removing the processor follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 o0 ON OU A Remove the top cover see T
41. actory state You can create an image restore DVD using a DVD RW optical drive You can also create a restore image on a USB storage device Z CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backup Ef NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list 3 Select Overview from the panel on the left side of the window and then click Back Up Now Follow the on screen in
42. and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way thot they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily ENWW Preliminary replacement requirements 33 Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one
43. apter and 3012 Bluetooth 4 0 Combo Adapter select models only e Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS Combo Adapter e Broadcom 4313GN 802 11b g n 1x1 WiFi Adapter and 20702 Bluetooth 4 0 HS Combo Adapter e Ralink RT5390F 802 11b g n 1x1 WiFi Adapter e ntel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 Combination Adapter e Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter select models only Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter select models only e Ralink RT5390R 802 11 b g n 1x1 WiFi External media card HP Multi Format Digital Media Reader slot with push push technology supporting the following digital card formats e Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Secure Digital Extended Capacity SDXC Memory Card e MultiMediaCard MMC Internal media card One half size Mini Card slot for WLAN Ports e Audio in digital microphone e Audio out stereo headphone e HDMI version 1 4 supporting up to 1920x1200 60Hz 24 bits per pixel bpp e HP Smart Pin AC power adapter e RJ45 Ethernet includes link and activity lights e USB 3 0 two ports e USB 2 0 one port e VGA Dsub 15 pin supporting 2048 x 1536 external resolution 9 75Hz Hot plug and unplug and auto detection for correct output to wide aspect versus standard aspect video Keyboard pointing devices Full size
44. are part numbers 20 30 31 65 subcomponents 24 display bezel removal 67 spare part number 28 67 display bezel spare part numbers 24 display components 6 display enclosure spare part numbers 28 30 display enclosure spare part numbers 25 Display Hinge Kit spare part number 25 29 71 display panel product description 2 removal 69 spare part number 25 29 72 display panel cable removal 71 spare part number 25 28 71 Display Panel Cable Kit spare part number 25 28 71 Display Screw Kit spare part number 25 29 display specifications 96 drives preventing damage 34 DVD RW and CD RW Super Multi Double Layer Combination Drive precautions 34 removal 42 spare part numbers 42 DVD RW and CD RW SuperMulti Double Layer Combination Drive specifications 97 DVD RW Super Multi Double Layer Combination Drive spare part number 24 spare part numbers 25 29 E electrostatic discharge 34 equipment guidelines 37 esc key identifying 10 Index 113 Ethernet product description 3 external media cards product description 4 external monitor port 14 F factory settings restoring 92 fan removal 81 spare partnumber 22 29 81 feet locations 39 spare partnumber 23 29 39 fn key identifying 10 11 G graphics product description 2 grounding guidelines 34 guidelines equipment 37 grounding 34 packaging 36 transporting 36 workstation 36 H hard drive precautions 34 product description 2 removal 45 spare part
45. cache quad core 35 W e ntel Core i5 3230M 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 711903 001 cache dual core 35 W e ntel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 680645 001 cache dual core 35 W e Intel Core i3 3130M 2 6 GHz 1600 MHz 3 MB L3 cache dual core 35 W 713163 001 e Intel Core i3 3120M 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 W 700627 001 e Intel Core i3 3110M 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682417 001 3rd Generation Pentium processors Pentium 2030M processor 2 5 GHz 1600 MHz 2 MB L3 cache 713164 001 dual core 35 W Pentium 2020M processor 2 4 GHz 1600 MHz 2 MB L3 cache 700628 001 dual core 35 W 2nd Generation Intel Core processor e ntel Core i5 2450M processor 2 5 GHz SC turbo up to 3 1 GHz 1333 MHz 3 676359 001 MB L3 cache dual core 35 W e Intel Core i3 2370M 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 677152 001 Pentium processor e Pentium B980 processor 2 4GHz 1333MHz 2M L3 dual 35W 692428 001 e Pentium B970 processor 2 3 GHz 1333 MHz 2 MB L3 cache dual core 35 W 676785 001 e Pentium B960 processor 2 2 GHz 1333 MHz 2 MB L3 cache dual core 35 W 664662 001 e Pentium B950 processor 2 1 GHz 1333 MHz 2 MB L3 cache dual core 35 W 653338 001 11 RTC battery includes cable and double sided tape 637193 001 12 Fan and heat sink includes replacement thermal material e Heat sink for use only with computer model
46. computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 55 Remove the power connector 1 Disconnect the power connector cable 1 from the system board 2 Remove the power connector from the base enclosure 2 Reverse this procedure to install the power connector ENWW Component replacement procedures 75 System board 76 thermal paste and pads Ef NOTE The system board Thermal Material Kit part number 680571 001 includes replacement Description Spare part number For use only with computer models equipped with 1 GB of dedicated switchable discrete video 710874 601 memory Intel Core i3 3110M processor and Windows 8 Professional For use only with computer models equipped with 1 GB of dedicated switchable discrete video 710874 501 memory Intel Core i3 3110M processor and Windows 8 Standard For use only with computer models equipped with 1 GB of dedicated switchable discrete video 710874 001 memory Intel Core i3 3110M processor and FreeDOS 1 0 For use only with computer models equipped with UMA video memory Intel Core i3 3110M 710873 601 processor and Windows 8 Professional For use only with compute
47. computer models equipped with 2 GB of dedicated switchable 680570 601 discrete video memory and Windows 8 Professional e Foruse only with computer models equipped with 2 GB of dedicated switchable 680570 501 discrete video memory and Windows 8 Standard e Foruse only with computer models equipped with 2 GB of dedicated switchable 680570 001 discrete video memory and FreeDOS 1 0 e Foruse only with computer models equipped with 1 GB of dedicated switchable 680569 601 discrete video memory and Windows 8 Professional e Foruse only with computer models equipped with 1 GB of dedicated switchable 680569 501 discrete video memory and Windows 8 Standard e Foruse only with computer models equipped with 1 GB of dedicated switchable 680569 001 discrete video memory and FreeDOS 1 0 Foruse only with computer models equipped with UMA video memory and 680568 601 Windows 8 Professional Foruse only with computer models equipped with UMA video memory and 680568 501 Windows 8 Standard Computer major components 21 22 Item Component Spare part number e Foruse only with computer models equipped with UMA video memory and FreeDOS 680568 001 1 0 9 Intel Platform Controller Hub PCH heat sink 683843 001 10 Processor includes replacement thermal material 3rd Generation Intel Core processor e ntel Core i7 3632GM 2 2 GHz SC turbo up to 3 2 GHz 1600 MHz 6 MB L3 701658 001
48. crophone wireless antenna transceivers and cable and display cable Supports HD and VGA Bright purple modern mesh pattern 683844 001 e Ruby red modern mesh pattern 683845 001 Sparkling black 683847 001 Linen white butterfly blossom pattern 689462 001 Supports HD Only Bright purple modern mesh pattern 707888 001 e Ruby red modern mesh pattern 707889 001 e Winter blue modern mesh pattern 707890 001 Sparkling black 707891 001 Linen white modern mesh pattern 707892 001 NOTE For more display assembly spare part information see Display assembly subcomponents on page 24 2 Keyboard includes keyboard cable Keyboard with black finish Forusein Brazil 698188 201 e Foruse in Canada 698188 DB1 e Foruse internationally 698188 B31 e For use in Japan 698 188 291 e For use in Latin America 698188 161 Foruse in Saudi Arabia 698188 171 Foruse in South Korea 698188 AD1 e For use in Taiwan 698188 AB1 e Foruse in Thailand 698188 281 Foruse in the United States 698188 001 Keyboard with white finish e For use in Latin America 698189 161 e Foruse in Thailand 698189 281 e For use in Taiwan 698189 AB1 e Foruse in the United States 698189 001 3 Top cover includes TouchPad Bright purple modern mesh pattern 680573 001 20 Chapter 3 Illustrated parts catalog ENWW ENWW
49. d 1 Three Phillips M2 5 x 3 0 2 Three Phillips M2 5 x 6 5 3 Close the computer 4 Turn the computer upside down with the front toward yov 56 Chapter 4 Removal and replacement procedures ENWW 5 Remove the following screws that secure the top cover to the computer 1 Two Phillips M2 5 x 7 5 2 Five Phillips M2 5 x 6 5 Turn the computer right side up with the front toward you Open the computer Lift the front edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover ENWW Component replacement procedures 57 Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 680567 001 Before removing the speakers follow these steps 1 a p o eS E Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 Remove the speakers Ik Remove the Philli
50. d and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen
51. d beneath Folders to back up select the folders to back up 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now Ey NOTE The first time you back up your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 4 5 6 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon Click Restore select the location of the backup files and the folder name and then click Forward Under Restore from When select the date of the files to be restored and then click Forward Select the location and folder where the files are to be restored and then click Forward Follow the instructions on the screen Click Restore to start restoring the files or click Cancel to cancel the operation Ef NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe Chapter 9 Backing up restoring and recovering Ubuntu Linux ENWW
52. dels only 675794 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter select models 690020 001 only Ralink RT5390R 802 11 b g n 1x1 WiFi Adapter 691415 001 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module E NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal The 2 gray WLAN antenna cable is connected to the WLAN module 2 Aux terminal 2 Remove the Phillips M2 5x2 5 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 50 Chapter 4 Removal and replacement procedures ENWW 3 Remove the WLAN module by pulling the module a
53. dia you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition 104 HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 100 Chapter 8 Backing up restoring and recovering Windows 8 ENWW Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions ENWW Restore and recovery 105 9 Backing up restoring and recovering Ubuntu Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original f
54. drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 Remove the display assembly 1 ENWW Disconnect the display panel cable 1 from the system board Component replacement procedures 65 2 Release the wireless antenna cables 2 from the clips and the opening in the base enclosure E NOTE It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the four Phillips M2 5 x 6 5 screws 1 that secure the display assembly to the computer 4 Remove the display assembly by lifting straight up 2 66 Chapter 4 Removal and replacement procedures ENWW 5 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the plastic screw covers 1 and the two Phillips M2 5 x 3 5 screws 2 that secure the display bezel to the display assembly b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 f NOTE The black display bezel is available using spare part number
55. e is still working Restore and recovery 103 To start HP Recovery Manager from the HP Recovery partition 1 Press f1 1 while the computer boots b Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly Ts 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer E NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 104 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 m mem Insert the HP Recovery me
56. e partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery What you need to know 14 HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only ENWW The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard driv
57. e uses the F11 BIOS Recovery feature to perform the recovery 1 If possible back up all personal files 2 Shut down the computer 3 Be sure the restore DVD or USB device is connected to the computer 4 Restart the computer 5 Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions Eyf NOTE If you are unable to boot start up your computer and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet Backing up your information ENWW You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One website Back up your system at the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files to the Ubuntu One website using the Deja Dup Backup Tool Backing up your information 107 108 E NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings Backup icon 2 Select Folders from the panel on the left side of the window an
58. eep Suspend When the computer is in the Sleep Suspend state press the button briefly to exit Sleep Suspend When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information 8 Chapter 2 External component identification ENWW ENWW Component 2 Speakers 2 Description To learn more about your power settings In Windows 8 e From the Start screen type power options Click Settings and then select Power Options from the options displayed In Ubuntu Linux e Click the System menu icon at the far right of the top panel and then click System Settings gt Power icon Produce sound Top Keys Windows systems Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 T Windows 8 logo key Displays the Windows Start menu um 4 Action keys Execute frequently used system functions 5 Windows 8 applications key Displays the App bar 10 Chapter 2 External component identification ENWW Keys Ubuntu Linux systems 36909340669
59. en 106 Performing a system recovery ies Decent dte yb wea outil tel edicit en uu 106 Creating the restore DY TET P 106 Creating a restore image on a USB device eee ie rens 106 Performing recovery using the restore DVD ssssssssssseeeeenens 107 Backing up your information acreage T ncaa covey OA ri VU SEP VE cU PNE GE etn Ho orit rtu pos EUER TR R EE RN 107 10 Power card set requirements 12 25 arr aro bea R bera R An ERROSa RES SER Ia RARI RA S RR ARS RR RS RR KR SAR REA ER eR MERE 109 Requirements for all cotes ooi cardi persi Pon enr ni ei end evoe nn e tus UrxRE RR Up wer nua UE ei Rr 109 Requirements for specific countries and regions cccssccceesesseeceseeeeeeeenseeeeceeseeeeseeeeeeensaeees 110 1I eee hives p 112 WOK sian casisiciiasenanaduetimncwaiaceansanss E T 113 ENWW Vii viii ENWW ENWW Product description Category Product Name Description HP Pavilion g4 Notebook PC Processors 3rd Generation Intel Core i7 processors Intel Core i7 3632QM 2 2 GHz SC turbo up to 3 2 GHz 1600 MHz 6 MB L3 cache quad core 35 W 3rd Generation Intel Core i5 processors Intel Core i5 3230M 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 3rd Generation Intel Core i3 processors Intel
60. enna transceivers and cable and display cable 689467 001 Top cover linen white butterfly blossom pattern includes TouchPad 690020 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter select models only 691415 001 Ralink RT5390R 802 11 b g n 1x1 WiFi Adapter 692428 001 Pentium B980 processor 2 4GHz 1333MHz 2M L3 dual core 35W includes replacement thermal material 693710 001 65 W HP Smart AC adapter RC V EM 3 wire 693711 001 65 W HP Smart AC adapter non PFC 3 wire 693712 001 90 W HP Smart AC adapter PFC 3 wire 693713 001 90 W HP Smart AC adapter PFC EM 3 wire 30 Chapter 3 Illustrated parts catalog ENWW Spare part number Description 698188 001 Keyboard with black finish for use in the United States includes cable 698188 161 Keyboard with black finish for use in Latin America includes cable 698188 171 Keyboard with black finish for use in Saudi Arabia includes cable 698188 201 Keyboard with black finish for use in Brazil includes cable 698188 281 Keyboard with black finish for use in Thailand includes cable 698188 291 Keyboard with black finish for use in Japan includes cable 698188 AB1 Keyboard with black finish for use in Taiwan includes cable 698188 AD1 Keyboard with black finish for use in South Korea includes cable 698188 B31 Keyboard with black finish for use internationally includes cable 698188 DB1 Keyboard wit
61. es the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier needed to locate documents drivers and support for the computer Chapter 4 Removal and replacement procedures ENWW Computer feet Description Spare part number Rubber Feet Kit 680563 001 The computer feet are adhesive backed rubber pads There are four rubber feet that attach to the base enclosure in the locations illustrated below ENWW Component replacement procedures 39 Battery Description Spare part number 6 cell 55 Whr 2 55 Ah Li ion battery select models only 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 Before disassembling the computer follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery 1 with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery 2 down into the battery bay until it is fully seated The battery release latch will aut
62. et oco Merc bate dvd tma tan Rebum tco RUD MARCI 88 Determining the BIOS version y aues nee Sanders G anb re i ir Vevb se tINIS HUS pP BR UO SAU AU HERE 88 Downloading a BIOS updote roce etn rad Certe rus dea rade tup LU RR Eod Cordia idis 89 Using System DIGghoslics seces ooo terga a e ORE T teceupacvadadaneas NANI URCe rte A I EE ceacean 90 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux eere eere 91 eon pE db ae ME 91 Using STOEL FIRES RN een eye ease GRE 91 Changing the language of Setup Utility sasiiccascnddsavdoserscnenionnidndubasendaneanneescnedonmenediedientednn s 91 Navigating and selecting in Setup Utility ccccceceeseeeeeeeceseeneeeeeeeeeeeseeeeesteeeeenses 91 Displaying system information aene pacibsxr keiten er dea ER er vba See PE Ene Sa Ae 92 Restoring factory default settings in Setup Utility ssssseeeeee 92 Exiting Setop Utility RR T 92 Updating the i08 CNET RE INR RR RT RTT E 92 Determining the BIOS version ui eseoaskeit ipn obici tk pit t EEebe es Sur ite tdaiten ada iteliustes iin e ipit Rada 92 Downloading a BIOS update x ioetie kot leno ebbe reiner nette erede qb plea 93 Using System Diagnostics ssssssesssssssssseeeeeeeneee ene enne en nennen hemHne Hesse ense sn ees nenne nnne 94 E011 CYHU U O A 95 Comp ter specifications sussies tote tite ocupa Manic eco etn ne i i
63. g the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 88 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 88 Chapter 5 Using Setup Utility BIOS and System Diagnostics Windows 8 ENWW Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the downloa
64. ge 52 Remove the top cover see Top cover on page 55 10 Remove the system board see System board on page 76 Remove the PCH heat sink Ts Remove the two Phillips M2 0 x 3 0 screws 1 that secure the PCH heat sink to the system board Chapter 4 Removal and replacement procedures ENWW 2 Remove the PCH heat sink by lifting straight up 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it Ef NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the base enclosure heat sink processor and system board spare part kits Reverse this procedure to install the PCH heat sink ENWW Component replacement procedures 85 Processor 86 Ef NOTE The processor spare part kit includes replacement thermal material Description Spare part number Intel Core i7 3632QM 2 2 GHz SC turbo up to 3 2 GHz 1600 MHz 6 MB L3 cache quad 701658 001 core 35 W Intel Core i5 3230M 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 711903 001 35 W Intel Core i5 3210M 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 680645 001 35 W Intel Core i3 3130M 2 6 G
65. ginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object Ey NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical Description Spare part number 4 GB DDR3 1600 MHz PC3 12800 641369 001 2 GB DDR3 1600 MHz PC3 12800 652972 001 Before removing a memory module follow these steps Z CAUTION To prevent information loss or an unresponsive system shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on or in the Sleep Suspend state 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 To add or replace a memory module 1 Spread the retention clips 1 on each side of the memory module slot to release the memory module The memory module tilts up ENWW Component replacement procedures 47 2 Remove the memory module 2 by pulling it away from the slot at an angle Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module CAUTION To
66. h black finish for use in Canada includes cable 698189 001 Keyboard with white finish for use in the United States includes cable 698189 161 Keyboard with white finish for use in Latin America includes cable 698 189 281 Keyboard with white finish for use in Thailand includes cable 698189 AB1 Keyboard with white finish for use in Tiawan includes cable 700627 001 Intel Core i3 3120M 2 5 GHz 1600 MHz 3 MB L3 cache dual core 35 W 700628 001 Pentium 2020M processor 2 4 GHz 1600 MHz 2 MB L3 cache dual core 35 W 701658 001 Intel Core i7 3632QM 2 2 GHz SC turbo up to 3 2 GHz 1600 MHz 6 MB L3 cache quad core 35 W 703461 001 Webcam microphone module HD 707887 001 Base enclosure Windows 8 707888 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly bright purple modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 707889 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly ruby red modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 707890 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly winter blue modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 707891 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly sparkling black includes webcam microphone wireless antenna transceivers and cable
67. hPad 680575 001 Top cover winter blue modern mesh pattern includes TouchPad 680576 001 Top cover sparkling black includes TouchPad 680645 001 Intel Core i5 3210M processor 2 5 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682417 001 Intel Core i3 3110M processor 2 4 GHz 1600 MHz 3 MB L3 cache dual core 35 W 682745 001 Hard Drive Hardware Kit includes hard drive bracket and bracket screws cable and 2 bumpers 683843 001 PCH heat sink 683844 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly bright purple modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 683845 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly ruby red modern mesh pattern includes webcam microphone wireless antenna transceivers and cable and display cable 683847 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly sparkling black includes webcam microphone wireless antenna transceivers and cable and display cable 683848 001 TouchPad LED board includes cable 684472 001 Display enclosure linen white modern mesh pattern 684474 001 Top cover linen white modern mesh pattern includes TouchPad 689460 001 Display enclosure linen white butterfly blossom pattern 689462 001 35 6 cm 14 0 in HD LED SVA BrightView display assembly linen white butterfly blossom pattern includes webcam microphone wireless ant
68. hone module HD 703461 001 24 Chapter 3 Illustrated parts catalog ENWW Item Component Spare part number 3 Display Hinge Kit includes left and right display hinges and brackets 680554 001 4 35 6 cm 14 0 in HD LED SVA BrightView display panel 680562 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers 680539 001 6 Display Panel Cable Kit includes display panel cable and webcam microphone 680547 001 module cable 7 Display hinge covers 2 680553 001 8 Display enclosure Bright purple modern mesh pattern 680540 001 e Roby red modern mesh pattern 680541 001 e Winter blue modern mesh pattern 680542 001 e Sparkling black 680543 001 Linen white modern mesh pattern 684472 001 Linen white butterfly blossom pattern 689460 001 Display Screw Kit not illustrated 680565 001 Mass storage devices Q Item Component Spare part number 1 Optical drive includes bezel and bracket e Bluray ROM DVDR RW Super Multi Double Layer Drive 680557 001 e DVD RW Super Multi Double Layer Combination Drive 680556 001 ENWW Mass storage devices 25 Item Component 2 Hard drive SATA does not include hard drive bumpers bracket or cable Spare part number 9 5 mm 0 37 in x 6 35 cm 2 50 in e 1 TB 5400 rpm 676521 001 e 750 GB 7200 rpm 633252 001 e 750 GB 5400 rpm 634250 001 e 640 GB 5400 rpm 6
69. ift the TouchPad LED board on the right front corner 2 up and away from the top cover 4 Remove the TouchPad LED board and cable ENWW Component replacement procedures 63 Reverse this procedure to install the TouchPad LED board and cable 64 Chapter 4 Removal and replacement procedures ENWW Display assembly f NOTE The display assembly spare part kit includes webcam two microphones and wireless antenna transceivers and cables Description Spare part number 35 6 cm 14 0 in HD LED SVA BrightView display assembly Supports HD and VGA Bright purple modern mesh pattern 683844 001 e Ruby red modern mesh pattern 683845 001 Sparkling black 683847 001 Linen white butterfly blossom pattern 689462 001 Supports HD Only Bright purple modern mesh pattern 707888 001 e Ruby red modern mesh pattern 707889 001 e Winter blue modern mesh pattern 707890 001 e Sparkling black 707891 001 e Linen white modern mesh pattern 707892 001 Before removing the display assembly follow these steps 1 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical
70. ilable on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed 92 Chapter 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux ENWW BIOS version information also known as ROM date and System BIOS can be displayed by using Setup Utility 1 Start Setup Utility 2 If the system information is not displayed use the arrow keys to select the Main menu BIOS and other system information is displayed 3 To exit Setup Utility use the arrow keys to select Exit gt Exit Discarding Changes and then press enter Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not
71. iners until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities 34 Chapter 4 Removal and replacement procedures ENWW N CAUTION A product can be degraded by as little as 700 V ENWW Typical electrostatic voltage levels Relative humidity Preliminary replacement requirements Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 35 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive
72. lace the display hinges a Remove the four Phillips M2 0 x 3 0 screws 1 that secure the display hinges to the display panel 70 Chapter 4 Removal and replacement procedures ENWW b Remove the display hinges 2 The display hinges include the display hinges and brackets and are available using spare part number 680554 001 of 10 If it is necessary to replace the display panel cable a Release the adhesive and tabs 1 on the display enclosure shielding that secure the display panel cable to the display enclosure b Release the display panel cable from the clips and remove the display panel cable 2 The display panel cable includes the webcam microphone module cable and is available in the Display Panel Cable Kit spare part number 680547 001 ENWW Component replacement procedures 71 11 If it is necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna cables from the clips 1 built into the display enclosure b Release the wireless antenna transceivers 2 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape c Remove the wireless antenna cables and transceivers The wireless antenna cables and transceivers are available in the Antenna Kit spare part number 680539 001 1 The display panel is available using spare part number 680562 001 Reverse this procedure to reassemble and install the dis
73. lowing table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Component replacement procedures This chapter provides removal and replacement procedures yy IMPORTANT There may be as many as 67 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw and screw lock size and location during removal and replacement ENWW Component replacement procedures 37 Service label 38 When ordering parts or requesting information provide the computer serial number and model number provided on the service label The service label is located inside the battery bay It is necessary to remove the battery to obtain these numbers See Battery on page 40 for battery removal instructions Seria XXXXXXXX PI Product XXXXXXXX DMG A a Warranty ly Model 2000000 Item Description Function 1 Product name The name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describ
74. m board spare part kits e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it only on computer models equipped with a graphics subsystem with switchable discrete memory 82 Chapter 4 Removal and replacement procedures ENWW 1 If it is necessary to replace the fan turn the fan and heat sink upside down with the fan toward you Remove the two Phillips M1 5 x 2 5 screws 1 that secure the fan to the heat sink Disengage the two clips that secure the fan to the heat sink and remove the heat sink 2 from the fan Reverse this procedure to reassemble and install the fan and heot sink ENWW Component replacement procedures 83 PCH heat sink 84 Description Spare part number PCH heat sink 683843 001 Before removing the PCH heat sink follow these steps 1 rA P pPoO P S 9 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on pa
75. minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 103 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 103 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 103 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 104 Restore and recovery 101 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you Ly IMPORTANT Refresh removes any traditional applications that were
76. mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA SATA Supports HP 3D Drive Guard Chapter 1 Product description ENWW ENWW Category Description Supports the following single hard drive configurations e 1 TB 5400 rpm 9 5 mm e 750GB 7200 rpm 9 5 mm e 750GB 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500GB 7200 rpm 9 5 mm e 500GB 5400 rpm 9 5 mm e 320 GB 5400 rpm 7 0 mm Optical drive Fixed SATA 12 7 mm tray load Customer accessible Supports Blu ray ROM DVD R RW Super Multi Double Layer Drive Supports DVD RW Super Multi Double Layer Combination Drive Supports zero power optical drive Audio and video One digital microphone HD audio Supports Dolby Advanced Audio v2 Two Altec Lansing speakers Supports Microsoft Premium requirements Ethernet HP TrueVision HD camera fixed no tilt with activity LED USB 2 0 MJPEG 1280 x 720 by 30 frames per second Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for Intel Wireless Display Customer accessible Category Description Support for the following WLAN formats Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo Adapter e Atheros 9485GN 802 11b g n 1x1 WiFi Ad
77. module DDR3 1600 MHz PC3 12800 ENWW Sequential part number listing 27 Spare part number Description 645193 001 320 GB 5400 rpm hard drive 7 0 mm 0 28 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 652972 001 2 GB memory module DDR3 1600 MHz PC3 12800 653338 001 Pentium B950 processor 2 1 GHz 1333 MHz 2 MB L3 cache dual core 35 W includes replacement thermal material 655795 001 Qualcomm Atheros AR9485 802 11b g n 1x1 WiFi Adapter and AR3012 Bluetooth 4 0 combination adapter select models only 656120 001 Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS combination adapter 657325 001 Broadcom 4313 802 11b g n 1x1 WiFi Adapter and 20702 Bluetooth 4 0 HS combination adapter 677152 001 Intel Core i3 2370M processor 2 4 GHz 1333 MHz 3 MB L3 cache dual core 35 W 664662 001 Pentium B960 processor 2 2 GHz 1333 MHz 2 MB L3 cache dual core 35 W includes replacement thermal material 669299 001 500 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 669300 001 640 GB 5400 rpm hard drive 9 5 mm 0 37 in x 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 670290 001 Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 combination adapter 670691 001 Ralink RT5390R 802 11b g n 1x1 WiFi
78. n external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 103 100 Chapter 8 Backing up restoring and recovering Windows 8 ENWW Restore and recovery ENWW There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager t
79. nformation you wish to retain You can initiate this option by using the f1 1 key or from the Start screen To use the f11 key 1 Press f1 1 while the computer boots Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and then follow the on screen instructions To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 102 Chapter 8 Backing up restoring and recovering Windows 8 ENWW Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating th
80. ng operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice ENWW Table of contents T Product cL PRRRERRRRRRRRREE 1 2 External component identification Lees ee eee eee eee eee eee ee nenne eee nne e esee esee tesa su 6 Finding your hardware and software information cccccccceeececeeeeeeceesceeeeeeseeeeeeseeeeeeseeeseeeeeees 6 Locating oleis beo i CE DERE NI OTT E T TOT TOO 6 Locating SOM Ae aires va Reit te PA epu FUR ennen SURE EN N EER ENE PERF PEPISTEN RAE FREIE RE ERNES 6 FS oT ENNIUS RR RR RS ARR RUOTE 6 JJ cx 8 Buftonsand speakers UG emer stay repete OPERA HERI ET canes tech n bU eap REA FHODRRTUR FEE DUEB D HRK Eain 8 Keys Windows systems E ene nenene 10 Keys Ubuntu Linux systems yee sion vcvane nies Mee etl uzttaduaturdecunda tena Ru PR biel 11 Lich rise neta ccce re OrR e Cd ERU TE Hi ete cA PERVIS adi denied RUN D D tani UT Mcd red 12 TouchPad MN T TOT 13 FE P aU ill pb ach hed Ni sai ehcp Sate 14 Fish SIE E E A E E E A A EA T 15 Bottom components rrr tento Ie RR paene a a E hn in saa E Feeder EE EERS 17 3 illustrated parts catalog aiisse ob br Ebo REPRE ER EE HERE QUERI ERE EE EE PER DU PE OE P EbKE o REAPER ERE Qu MER IUe 18 Service label zergape dtes
81. ng system information 92 exiting 92 navigating 91 restoring default settings 92 selecting 91 starting 91 slots Digital Media 15 security cable 16 Speaker Kit spare part number 21 29 58 speakers removal 58 spare part number 21 29 58 speakers identifying 9 Index 115 specifications Blu ray Disc BD ROM and DVD R RW SuperMulti Double Layer Drive 98 computer 95 display 96 DVD RW and CD RW SuperMulti Double Layer Combination Drive 97 hard drive 96 optical drive 97 98 supported discs recovery 100 system board removal 76 spare part numbers 21 29 30 31 32 76 system information displaying 92 system recovery 103 system restore point creating 99 restoring 101 T Thermal Material Kit spare part numbers 30 Thermal Material Kit spare part number 27 tools required 33 top cover removal 55 spare part numbers 20 30 55 TouchPad buttons 13 TouchPad button board removal 61 spare part number 21 29 61 TouchPad components 13 TouchPad LED board removal 63 spare part number 21 30 63 TouchPad light 13 TouchPad on off button 13 TouchPad reader light 12 TouchPad zone identifying 13 transporting guidelines 36 U USB 2 0 ports identifying 16 116 Index USB 3 0 ports identifying 14 USB board removal 74 spare partnumber 23 29 user guides accesssing 7 V vents identifying 14 17 video product description 3 WwW webcam light 7 webcam location 7 webcam microphone module removal 6
82. not originally installed on the system at the factory Ef NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support E NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal i
83. numbers 23 26 27 28 45 specifications 96 hard drive bay identifying 17 hard drive bracket spare part number 26 hard drive bumper spare part number 26 hard drive cable spare part number 26 Hard Drive Hardware Kit spare part number 30 Hard Drive Hardware Kit spare part number 23 26 45 hard drive light 16 HDMI port identifying 14 heat sink removal 81 spare part number 22 spare part numbers 29 32 81 114 Index hinge removal 70 spare part number 25 29 71 hinge cover removal 68 spare part number 25 29 68 HP Recovery Manager 103 correcting boot problems 104 starting 104 HP Recovery media creating 100 recovery 104 HP Recovery partition 104 recovery 103 removing 104 l internal media card product description 4 J jack audio in microphone 14 audio out headphone 15 jacks network 14 RJ 45 network 14 K key components keyboard product description 4 removal 52 spare part numbers 52 keys action esc 10 fn 10 11 Operating system applications 11 Operating system logo 11 10 11 20 31 10 11 L latch battery release 17 left side components 14 light components 12 lights AC adapter 16 caps lock 12 hard drive 16 mute 12 optical drive 15 power 12 15 TouchPad 12 13 webcam 7 wireless 12 M mass storage device precautions 34 removal 45 spare part numbers memory module product description 2 removal 47 spare part numbers 23 27 28 47 memory module compartment identifying
84. o peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures ENWW Computer specifications 95 35 6 cm 14 0 in display specifications Metric U S Dimensions Width 32 4 cm 12 8 in Height 19 3 cm 7 6 in Diagonal 35 6 cm 14 0 in Number of colors 262K 6 bit Contrast ratio 500 1 typical Brightness 200 cd m nits typical Backlight LED Total power consumption 3 2 W max Viewing angle x45 horizontal 415 up amp 35 down vertical typical Hard drive specifications 1 TB 750 GB 640 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm 7 0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB sec 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 0 ms 1 0 ms 1 5 ms 2 0 ms Average 11 0 ms 14 0 ms 14 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 24 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 1 953 525 16 1 465 128 35 1 250 242 86 976 752 240 625 121 433 8 9 7 Disk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F
85. o reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 102 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 102 If you want to reset your computer using a
86. omatically lock into place 9j em Chapter 4 Removal and replacement procedures ENWW Service door Description Spare part number Plastics Kit contains the service door 680561 001 Before removing the service door follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 Remove the service door 1 Using a small Phillips screwdriver loosen the service door screw 1 2 Slide the service door 2 forward slightly and lift the front right corner 3 to tilt the service door 3 Remove the service door 4 at an angle eese Reverse this procedure to replace the service door ENWW Component replacement procedures 41 Optical drive 42 Ef NOTE The optical drive spare part kit includes a bezel and bracket Description Spare part number Blu ray ROM DVDR RW Super Multi Double Layer Drive 680557 001 DVD RW and CD RW Super Multi Double Layer Combination Drive 680556 001 Before removing the optical drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the
87. op cover on page 55 Chapter 4 Removal and replacement procedures ENWW ENWW 10 Remove the system board see System board on page 76 11 Remove the heat sink see Fan and heat sink on page 81 Remove the processor 1 Use a flatbladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it Ef NOTE The gold triangle on the processor 3 must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 87 5 Using Setup Utility BIOS and System Diagnostics Windows 8 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ef NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updatin
88. oval 72 spare partnumber 25 28 72 Antenna Kit spare part number 25 28 72 audio product description 3 audio in microphone jack 14 audio out headphone jack 15 10 11 B back up personal files 100 backups 99 106 base enclosure spare part number 23 28 31 battery removal 40 spare part numbers 23 27 40 battery bay 17 battery release latch 17 BIOS determining version 88 92 downloading an update 89 93 updating 88 92 Blu ray Disc BD ROM and DVD R RW SuperMulti Double Layer Drive specifications 98 Blu ray ROM DVD R RW Super Multi Double Layer Drive precautions 34 removal 42 spare part number 24 spare part numbers 25 29 42 ENWW boot order changing HP Recovery Manager 104 bottom components 17 button component 8 buttons left TouchPad 13 optical drive eject 15 power 8 right TouchPad 13 TouchPad on off 13 c cable kit 72 cables service considerations 33 caps lock light identifying 12 chipset product description 1 components bottom 17 button 8 display 6 left side 14 lights 12 right side 15 TouchPad 13 Ubuntu Linux systems keys 11 Windows systems keys 10 computer feet locations 39 spare part number 23 29 39 computer major components 19 computer reset 102 computer specifications 95 connector power 16 connectors service considerations 33 D default settings restoring 92 deleted files restoring 101 Digital Media Slot identifying 15 display assembly removal 65 sp
89. oval and replacement procedures ENWW Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mot Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The fol
90. oves the on screen pointer and selects or activates items on the screen The TouchPad also supports edge swipe gestures 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 13 Left side Component Description 1 iol External monitor port Connects an external VGA monitor or projector 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Lari HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 Soc USB 3 0 ports 2 Connect optional USB 3 0 compatible devices and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo I array microphone or monaural microphone 14 Chapter 2 External component identification ENWW Component 7 G Audio out headphone jack Description Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional
91. ow battery level e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 8 Power connector Connects an AC adapter 9 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Chapter 2 External component identification ENWW Bottom components E 3 uj C99 amp C9 Component Description 1 Battery bay Holds the battery 2 Battery release latch Releases the battery from the battery bay 3 Vents 5 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 T Service door The service door provides access to the keyboard optical drive hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Su
92. parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at staticfree workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 36 Chapter 4 Rem
93. play assembly Optical drive cable Description Spare part number Optical drive cable includes optical drive connector 680546 001 Before removing the optical drive cable follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 72 Chapter 4 Removal and replacement procedures ENWW ENWW 7 8 9 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 Remove the optical drive cable 1 2 3 Disconnect the optical drive cable 1 from the system board Release the optical drive cable 2 from the clips built into the base enclosure Release the optical drive connector from the base enclosure by prying the clips 3 that secure the optical drive connector to the base enclosure Remove the optical drive cable from the base enclosure 4 Reverse this procedure to install the optical drive cable Component replacement procedures 73 USB board Description Spare part number USB board includes cable 680558 001 Before
94. pport From the Start screen type h and then select Help and Support ENWW Bottom components 17 3 Illustrated parts catalog Service label 18 When ordering parts or requesting information provide the computer serial number and model description provided on the service label The service label is located inside the battery bay It is necessary to remove the battery to obtain these numbers See Battery on page 40 for battery removal instructions o l2 XXXXOOOUC IEEE UU SUL IN Product XXDOOOOXX mnm mm E UBER Warranty ly lyOy Model lte Description Function m 1 Product name This is the model name for the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select This is the alphanumeric identifier needed to locate documents drivers and support for models only the computer Chapter 3 Illustrated parts catalog ENWW Computer major components ENWW Computer major components 19 Item Component Spare part number 1 35 6 cm 14 0 in high definition HD LED SVA BrightView display assembly includes webcam mi
95. ps M2 5 x 4 screw 1 from the left speaker and the Phillips M2 5 x 3 screw 1 from the right speaker 2 3 Release the speaker cable from the clips built into the top cover 2 Lift the speakers from the top cover 58 Chapter 4 Removal and replacement procedures ENWW Reverse this procedure to install the speakers Power button board ENWW Description Spare part number Power button board includes cable 680560 001 Before removing the power button board follow these steps 1 2 d Pn e 9 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 10 Remove the speakers see Speakers on page 58 Remove the power button board 1 2 Turn the top cover upside down with the front toward you Remove the Phillips M2 5 x 2 5 screw 1 that secures the power button board to the top cover Component replacement procedures 59 3 Remove the power button board and cable 2 adii f lt t
96. r models equipped with UMA video memory Intel Core i3 3110M 710873 501 processor and Windows 8 Standard For use only with computer models equipped with UMA video memory Intel Core i3 3110M 710873 001 processor and FreeDOS 1 0 For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570 601 memory and Windows 8 Professional For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570 501 memory and Windows 8 Standard For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570 001 memory and FreeDOS 1 0 For use only with computer models equipped with 1 GB of dedicated switchable discrete video 680569 601 memory and Windows 8 Professional For use only with computer models equipped with 1 GB of dedicated switchable discrete video 680569 501 memory and Windows 8 Standard For use only with computer models equipped with 1 GB of dedicated switchable discrete video 680569 001 memory and FreeDOS 1 0 For use only with computer models equipped with UMA video memory and Windows 8 Professional 680568 601 For use only with computer models equipped with UMA video memory and Windows 8 Standard 680568 501 For use only with computer models equipped with UMA video memory and FreeDOS 1 0 680568 001 Before removing the system board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3
97. racket 682745 001 screws cable and two bumpers 19 Memory modules two DDR3 1600 MHz PC3 12800 e 4GB 641369 001 e 2GB 652972 001 20 WLAN module e Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo 600370 001 Adapter e Atheros 9485GN 802 11b g n 1x1 WiFi Adapter and 3012 Bluetooth 4 0 655795 001 Combo Adapter select models only Ralink RT5390BC8 802 11b g n 1x1 WiFi and Bluetooth 3 0 HS Combo Adapter 656120 001 Broadcom 4313GN 802 11b g n 1x1 WiFi Adapter and 20702 Bluetooth 657325 001 4 0 HS Combo Adapter Computer major components 23 Item Component Spare part number e Ralink RT5390F 802 11b g n 1x1 WiFi Adapter 670691 001 e ntel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 670290 001 Combination Adapter e Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter select models only 675794 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 select models only e Ralink RT5390R 802 11 b g n 1x1 WiFi 691415 001 21 Optical drive includes bezel and bracket e Blu ray ROM DVDR RW Super Multi Double Layer Drive 680557 001 e DVD RW Super Multi Double Layer Combination Drive 680556 001 22 Service door includes one captive screw ovailable in the Plastics Kit 680561 001 Display assembly subcomponents Item Component Spare part number 1 Display bezel e Black 680545 001 2 Webcam microp
98. rt numbers 30 31 32 86 processors product description 1 product description audio 3 chipset 1 22 28 ENWW display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drives 2 internal media card 4 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 101 102 discs 100 104 HP Recovery Manager 103 media 104 starting 104 supported discs 100 system 103 USB flash drive 104 using HP Recovery media 100 recovery media creating 100 creating using HP Recovery Manager 100 recovery partition 103 removing 104 recycle computer 101 102 recycling 112 refresh 102 computer 101 removal replacement preliminaries 33 procedures 37 remove everything and reinstall Windows 102 reset computer 101 102 steps 102 restore Windows File History 101 right side components 15 RJ 45 network jack identifying 14 RTC battery removal 79 spare part number 22 27 79 Rubber Feet Kit spare part number 23 29 39 S Screw Kit spare part number 27 29 security cable slot identifying 16 security product description 5 service considerations cables 33 connectors 33 plastic parts 33 service door removal 41 spare partnumber 24 41 service label 18 38 serviceability product description 5 Setup Utility changing the language 91 displayi
99. s equipped with UMA video memory for 711471 001 BGA based systems e Heat sink for use only with computer models equipped with UMA video memory 680549 001 e Heat sink for use only with computer models equipped with switchable discrete video 711472 001 memory for BGA based systems e Heat sink for use only with computer models equipped with switchable discrete video 680550 001 memory Chapter 3 Illustrated parts catalog ENWW ENWW Item Component Spare part number e Fan 680551 001 13 Power connector includes cable 680548 001 14 USB board includes cable 680558 001 15 Optical drive cable includes optical drive connector 680546 001 16 Battery e 6cell 47 Whr 2 20 Ah Li ion battery 593553 001 e 6cell 55 Whr 2 55 Ah Li ion battery select models only 593554 001 17 Base enclosure Base enclosure Windows 8 707887 001 Base enclosure 680544 001 Rubber Feet Kit not illustrated includes four rubber feet 680563 001 18 Hard drive SATA does not include hard drive bumpers bracket or cable 9 5 mm 0 37 in x 6 35 cm 2 50 in e 1 TB 5400 rpm 676521 001 e 750 GB 7200 rpm 633252 001 e 750 GB 5400 rpm 634250 001 e 640 GB 5400 rpm 669300 001 e 500GB 7200 rpm 634925 001 e 500 GB 5400 rpm 669299 001 7 0 mm 0 28 in x 6 35 cm 2 50 in e 320GB 5400 rpm 645193 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and b
100. shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete E NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive ENWW Updating the BIOS 93 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is func
101. structions Creating a restore image on a USB device Ef NOTE Be sure AC power is connected to the computer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending 106 Chapter 9 Backing up restoring and recovering Ubuntu Linux ENWW on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that you use a 16 GB device or above for best results 7 IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure To create the restore image 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to 3 4 Backup location and select the USB device from the drop down list Ed NOTE If the USB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK Select Overview from the panel on the left side of the window and then click Backup Now Follow the on screen instructions Performing recovery using the restore DVD f NOTE The following procedur
102. switchable discrete video memory and FreeDOS 1 0 includes replacement thermal material 680569 501 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory and Windows 8 Standard includes replacement thermal material 680569 601 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory and Windows 8 Professional includes replacement thermal material 680570 001 System board for use only with computer models equipped with a graphics subsystem with 2 GB of switchable discrete video memory and FreeDOS 1 0 includes replacement thermal material 680570 501 System board for use only with computer models equipped with a graphics subsystem with 2 GB of switchable discrete video memory and Windows 8 Standard includes replacement thermal material ENWW Sequential part number listing 29 Spare part number Description 680570 601 System board for use only with computer models equipped with a graphics subsystem with 2 GB of switchable discrete video memory and Windows 8 Professional includes replacement thermal material 680571 001 Thermal Material Kit includes replacement thermal paste and pads 680573 001 Top cover bright purple modern mesh pattern includes Touchpad 680574 001 Top cover ruby red modern mesh pattern includes Touc
103. talled at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required Tocreate recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD4RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on a
104. tioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostics test while it is running press esc 94 Chapter 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux ENWW 7 Specifications Computer specifications Metric U S Dimensions Width 34 7 cm 13 67 in Depth 23 1 cm 9 10 in Height front to back 3 0 cm to 3 6 cm 1 9 in to 1 4 in Weight 2 19 kg 4 83 lbs Input power Operating voltage and current 18 5 V de 3 5 Aor 19 5 V dc 3 33 A 65 W 19 V dc 9 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero t
105. ton board 4 slightly to perform the next step Carefully invert the TouchPad button board 1 Release the ZIF connector to which the TouchPad LED board cable is connected and then disconnect the TouchPad LED board cable 2 from the TouchPad button board 8 Lift the TouchPad button board away from the top cover 3 Reverse this procedure to install the TouchPad button board and cable 62 Chapter 4 Removal and replacement procedures ENWW TouchPad LED board Description Spare part number TouchPad LED board includes cable 683848 001 Before removing the TouchPad LED board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 40 5 Remove the service door see Service door on page 41 6 Remove the optical drive see Optical drive on page 42 7 Remove the hard drive see Hard drive on page 45 8 Remove the keyboard see Keyboard on page 52 9 Remove the top cover see Top cover on page 55 10 Remove the TouchPad button board see TouchPad button board on page 61 Remove the TouchPad LED board and cable 1 Turn the top cover upside down with the front toward yov 2 Apply slight pressure to the retaining clips 1 of the top cover 3 L
106. type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive ENWW Updating the BIOS 89 e e e Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test while it is running press esc 90 Chapter 5 Using Setup Utility BIOS and System Diagnostics Windows 8 ENWW 6 Using Setup Utility BIOS and System Diagnostics Ubuntu Linux Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of
107. video memory Intel Core i3 31 10M processor and Windows 8 Professional includes replacement thermal material 711471 001 Heat sink for use only with computer models equipped with a graphics subsystem with UMA video memory for BGA based systems includes replacement thermal material 711472 001 Heat sink for use only with computer models equipped with a graphics subsystem with switchable discrete video memory for BGA based systems includes replacement thermal material 711903 001 Intel Core i5 3230M processor 2 6 GHz SC turbo up to 3 1 GHz 1600 MHz 3 MB L3 cache dual core 35 W 713163 001 Intel Core i3 3130M 2 6 GHz 1600 MHz 3 MB L3 cache dual core 35 W 713164 001 Pentium 2030M processor 2 5 GHz 1600 MHz 2 MB L3 cache dual core 35 W Chapter 3 Illustrated parts catalog ENWW 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly
108. way from the slot at an angle 3 E NOTE The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket f NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration y P Reverse this procedure to install the WLAN module ENWW Component replacement procedures 51 Keyboard E NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number Keyboard with black finish For use in Brazil 698188 201 For use in Canada 698188 DB1 For use internationally 698188 B31 For use in Japan 698 188 291 For use in Latin America 698188 161 For use in Saudi Arabia 698188 171 For use in South Korea 698188 AD1 For use in Taiwan 698188 AB1 For use in Thailand 698188 281 For use in the United States 698188 001 Keyboard with white finish For use in Latin America 698189 161 For use in Thailand 698189 281 For use in Taiwan 698189 AB1 For use in the United States 698189 001 Before removing the keyboard follow these steps 1 2 3 Mo Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery
109. ystem board may look different from the illustration Reverse this procedure to install the system board 78 Chapter 4 Removal and replacement procedures ENWW RTC battery Description Spare part number RTC battery includes cable and double sided tape 637193 001 Before removing the RTC battery follow these steps 1 2 ad P Me 9 Shut down the computer Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 40 Remove the service door see Service door on page 41 Remove the optical drive see Optical drive on page 42 Remove the hard drive see Hard drive on page 45 Remove the keyboard see Keyboard on page 52 Remove the top cover see Top cover on page 55 10 Remove the system board see System board on page 76 Remove the RTC battery 1 2 3 ENWW Turn the system board upside down with the front toward yov Disconnect the RTC battery cable 1 from the system board Remove the RTC battery 2 from the system board The RTC battery is attached to the system board with double sided tape 4 o Component replacement procedures 79 Reverse this procedure to install the RTC battery 80 Chapter 4 Removal and replacement procedures ENWW Fan and heat sink

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