Eventide MediaAgent User Manual v1.9.5
Contents
1. 04 59 2009 05 06 17 17 04 UTC 04 05 00 17 12 04 UTC 04 05 01 9 05 06 17 07 03 UTC 04 04 59 A 05 01 i 05 02 04 57 90000098 Channel 50 Channel 50 VR 778 SN90000098 Channel 50 Channel 50 200 2009 05 06 16 04 0 Wednesday May 06 200 Chap 4 Using MediaAgent MediaAgent User Manual v1 9 5 ES 4 4 4 The Playback Console The Playback Console Figure 17 located at the bottom of the screen allows you to control all aspects of playing records From the Playback Console you can adjust the volume and speed of the record being played e Volume Use this slider to increase or decrease the output volume of an audio record Moving the slider to the right increases the volume moving it to the left decreases the volume Pressing the R button to the right of the slider will reset the slider to the default position of O e Speed Use this slider to increase or decrease the playing speed of the record Moving the slider to the right increases the speed moving it to the left decreases the speed Pressing the R button to the right of the slider will reset the slider to the default position of 100 Figure 17 Playback Console H H BR RSR i The buttons in the center of the console include e Rewind If playback is less than 3 seconds into the record moves to previous record in the selected sequence If playback is more than 3 seconds in2. Click on this button to copy your current MediaAgent configuration to the machine defaults You must have Administrator privileges to perform this function 3 2 3 Channel Groups Options A Channel Group is a collection of one or more channels MediaAgent uses Channel Groups in the Instant Recall tabs In the Instant Recall tab Channel Groups can be selected as the active filter This allows Instant Recall to monitor more than one channel at a time To create a new Channel Group select Channel Groups from the Options list The Options dialog box will display a Sources list and a Groups list Click on the Add Group button You will be prompted to enter a Group Name After the group has been created it is initially empty Add channels to the group by first selecting one or more channels from the Sources list on the left Then click on the arrow button in the center to add the selected channels to the group You can add channels from a different source by selecting another source from the drop down list above the channel list You can edit an existing Channel Group by selecting it from the Groups list on the right Remove individual channels from a group by first selecting them and then clicking the Remove Channel button You can remove an entire Channel Group by selecting the group and clicking the Remove Group button 3 2 4 Filters Options Filters are used in Instant Recall to limit the live record view A filter is a single channel n
3. The History tab provides an audit history of each time this record has been accessed including the related user information Figure 14 Properties Screen History Tab i Properties Event Time Local Description User Name Client Type OK Cancel 4 4 Viewing and Playing Records After you have found and organized records as described in Section 4 1 Locating and Organizing Records you may view and play the records 4 4 1 Viewing Records Records are displayed for viewing in the Instant Recall tab and are shown ina tabular list The view can be customized in that it supports a number of different column and sorting options From the record list you can e Play the records See Playing Audio Records or Playing Video Records e Export the audio or video data to a file See Section 4 5 Exporting Record Data 4 4 2 The Record View The Record view in the Instant Recall tab presents data in tabular format You may sort the information in any way by clicking on the appropriate column header A small arrow will indicate the sort direction To reverse the sort click By MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 23 the column header again Columns can also be reorganized Click and drag any column header and drop it into a new position The type and number of columns can also be customized Right click any column and a menu of available column names will appear To add a column select it from this menu
4. 141115 01 v1 9 0 Revision History MediaAgent User Manual v1 9 5 ES 1 MediaAgent Overview The Eventide MediaAgent application allows you to monitor audio and video data from Eventide recorders You can locate records by time and channel or groups of channels Once found you will be able to listen to and export the data Note The term video applies to both screen capture data and video data MediaAgent is primarily an instant recall client with a set of additional monitoring tools It is geared toward users who need to quickly locate the most recent data on their recorders As records appear on a recorder MediaAgent will display the new record data in real time Once records are displayed they can be examined updated and listened to MediaAgent can also monitor different aspects of the recorders including live feeds and system alerts and status 1 1 The Main Window The MediaAgent Main window Figure 1 is the primary workspace for interfacing to a recorder using MediaAgent The main window uses tabs located across the top of the window to organize information Clicking a tab will cause that tab to become active The default main window includes the following tabs e Instant Recall Tab See Section 4 6 1 Instant Recall Tab e Channels Tab See Section 4 6 2 Channels Tab e Recorders Tab See Section 4 6 3 Recorders Tab By MediaAgent User Manual v1 9 5 Chap 1 MediaAgent Overview e 3 E MediaAgent F
5. The Instant Recall record view can be customized by right clicking on any area in the column headers A drop down menu with a list of column names will be displayed To add a new column check the box associated with the column name To remove an existing column uncheck the box associated with that column name Columns can also be re arranged To move a column to a new position click on the column header hold down the mouse and drag the column header to a new position then release the mouse The column will then re position itself Chap 4 Using MediaAgent MediaAgent User Manual v1 9 5 ES 4 6 2 Channels Tab The Channels tab Figure 20 displays all physical channels in a list below each source and provides live status information for all physical channels on a recorder To open a new Channels tab select New Tab gt Channels from the File menu Right clicking anywhere in the screen below the column heads displays a drop down menu that includes two items e Group Checking this box groups the channels by their respective recorders e Filter Checking this box will filter out all channels that are not actively recording and display only those channels that are actively recording If you check the Group by recorder box each connected source appears in the Channels list Expanding the tree information reveals all channels on the source To sort the list of channels click on the Channel Name or Channel Number header a sm
6. recorder s status information The Drive status reflects the current number and status of drives on the selected recorder As drives are added or removed from the recorder for example a network archive the Drive status list will automatically be updated Chap 4 Using MediaAgent MediaAgent User Manual v1 9 5 ES The Alarms list will display the current active alarms on the source As new alarms occur the list will automatically be updated To acknowledge an alarm highlight the alarm and click on the Acknowledge button Also consult with your system administrator about any active alarms Figure 21 Recorders Tab 2 MediaAgent BER File Playback Tools Help Channel 1 Pp Channels oz DVD RAM No disk 0 calls Date Time Description 2009 03 27 13 05 37 UTC 04 00 00 The recorder has recorded calls that are later than the current re Acknowledge ez MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 33 5 Frequently Asked Questions Question How can I work with records in Microsoft Excel Why can t I use Instant Recall over a larger time range I ve created a Channel Group for Instant Recall but cannot see it in the Instant Recall tab Why not Certain channels from my recorder are not appearing in MediaAgent Why I ve found a problem with MediaAgent What should I do 34 Chap 5 Frequently Asked Questions Answer Information can be moved from an Instant Recall t
7. Alsan Way Little Ferry NJ 07643 telephone 201 641 1200 Communications Division Product Information Visit the Eventide website at www eventide com Communications Division Product Service and Technical Support Users Contact your local authorized Eventide Dealer locate a dealer on the Eventide website Authorized Dealers Visit the Eventide website or email support eventide com MediaAgent User Manual v1 9 5 B Contents Revision HIStory EN 1 1 MediaAgent Overview seis sacks Sasa cai Sec aces see ect ete 3 Aste The Main WNdOW EE 3 2 Getting Ste csc cesses casts cxaseceetantascwtentasnccetavensseseaennnc sencanns inesnsenneceneasetensaeeeeceenecaccetiascaenceexteees 5 2 1 Installing WISN E EE 5 2 2 Starting MediaAgent and Adding a Gource nennen 5 2 3 Locating and Playing RecordS EE 7 3 MediaAgent User Interface ssssunuunnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn ananman nnna 9 gi deet 9 Ea Gi D 2 Re ee E E E E EA er E a E E 9 delen ec Or reer reer 10 3 1 3 TODS EE 11 BLA Helpen a a rE E e EE 11 3 2 Options E DEE 13 3 2 1 Sources Options a gare cacarec caus nce eed cinastesea lattnetcecencor ceased cee analicetenasidaeddeqen tar nn nnee e mnene 14 EE 15 3 2 3 Channel Groups Options eee ee ee ee ne nesteen neet 16 3 2 4 e ln a EA NRE EAER EE 16 3 2 5 Instant Recall OPUONS iiss x ccccedesstcczcpcecen ches secanniess winders Eegen 17 3 2 6 Playback DUONG eege Ee Geet 17 3 2 7 Defau
8. To remove a column deselect it To reset the columns to their user defined default value select the Reset to Default option For more information about this see the Default Columns section To play audio or video data in Instant Recall double click the desired record or highlight the record and press the Enter key Playback of the audio or video data will begin Instant Recall only supports sequential record playback For more information see Section 4 4 3 Playing Audio or Video Records Record View Menu Options Selecting a record in the Record view of the Instant Recall tab and then right clicking on that record causes the Record View menu to appear Figure 15 Figure 15 Record View Menu End Time Local Duration Caller ID in progress 2009 05 18 18 17 28 UTC 04 01 40 2009 05 18 18 15 40 UTC 04 00 34 2009 05 18 18 14 59 UTC 04 00 50 a 2009 05 18 18 12 M protect 92838987 2009 05 18 18 13 92838986 2009 05 18 18 12 Play selected 2009 05 18 18 12 2009 05 18 18 11 Export selected 6038709302 2009 05 18 18 117 7325722704 2009 05 18 18 09 21 UTC 04 00 16 6038709302 2009 05 18 18 09 03 UTC 04 00 56 The Record View menu selections include e Properties See Section 4 3 1 Properties Screen e Protect Checking this box prevents the selected record from being deleted e Play selected Causes the selected record to start playing See Section 4 4 3 Playing Audi
9. have been located there are a number of ways to examine their properties From an Instant Recall tab records can be sorted in any direction using any available column Examine detailed properties for any record by right clicking a record and selecting Properties from the drop down menu Figure 11 Figure11 Instant Recall Menu 2009 05 2009 05 07 12 42 08 UTC 04 0 2009 05 07 12 37 08 UTC 04 0 Start Time Local v End Time Local Duration Caller ID DTMF 2009 05 07 13 22 05 UTC 04 0 in progress 2009 05 07 13 17 08 UTC 04 0 2009 05 07 13 22 05 UTC 04 04 57 2009 05 07 13 12 08 UTC 04 0 2009 05 07 13 17 07 UTC 04 04 59 2009 05 07 13 07 08 UTC 04 0 2009 05 07 13 12 08 UTC 04 05 00 2009 05 07 13 02 08 UTC 04 0 2009 05 07 13 07 08 UTC 04 05 00 2009 05 07 12 57 08 UTC 04 0 2009 05 07 13 02 08 UTC 04 05 00 2009 05 07 12 52 08 UTC 04 0 2009 05 07 12 57 08 UTC 04 05 00 07 12 47 07 UTC 04 2009 05 07 12 32 07 UTC 04 0 2009 05 07 12 27 06 UTC 04 0 2009 05 07 12 22 06 UTC 04 0 2009 05 07 12 17 06 UTC 04 0 2009 05 07 12 52 08 2009 05 07 12 47 07 L Properties 2009 05 07 12 42 07 L H Protect 2009 05 07 12 37 08 U 2009 05 07 12 32 07 L 2009 05 07 12 27 06 U 2009 05 07 12 22 05 L Play selected Export selected 2009 05 07 12 12 06 UTC 04 0 2009 05 07 12 17 06 UTC 04 05 00 2009 05 0
10. resume play on that record To select another record highlight the new record and press the Enter key or double click on the new record You may also use the sub menu items in the Playback menu to control playback or right click the desired record and select Play selected from the Record View drop down menu Playback of an individual record can also be started by double clicking on the record To select another record for playback just double click the record in the Record view The record will start playing immediately Playing Video Records To begin playing a video record press the Play button in the Playback console at the bottom of the screen The first record in the list will begin playing You may select a different record from the list by highlighting the record in the list The selected record will begin playing instead Press the Pause button to stop playback and the Play button to resume playback Alternatively select a record and press Enter on the keyboard to begin playback or press the Spacebar on the keyboard to begin pause and resume playback Once the first record has been selected the Spacebar can only be used ES MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 25 26 Note to pause and resume play on that record To select another record highlight the new record and press the Enter key or double click on the new record You may also use the sub menu items in the Playback menu to control playback or
11. right click the desired record and select Play selected from the Record View drop down menu Playback of an individual record can also be started by double clicking on the record To select another record for playback double click the record in the Record view The record will start playing immediately When starting playback of a video record a new pane displaying the video will appear in the upper half of the main window above the Record list Figure 16 You may expand this screen by right clicking anywhere in the video area and choosing Detach from the drop down menu Once detached you may expand the size of the screen by dragging on its sides To restore the video screen to the upper pane right click on the detached screen and select Attach or click on the X in the upper right corner of the screen You can also increase or decrease the size of the video screen by moving the divider bar between the record list and the video display up or down To select another record on the same channel for playback double click the record in the Record view The record will start playing immediately Figure 16 Video Record fools Help Playba Channel 50 R 778 SN90000098 gt EEN Hours 30 Minutes 18 records 1 selecte Duration Caller 1D DTMF pression Type ce Name Channel Name Start Time Local 98 Channel 50 2009 1 7 04 UTC 04 0 d 17 32 04 UTC 04 05 00 REENEN hannel 50 7 22 03 UTC 04
12. 009 05 07 12 57 08 UTC 04 2009 05 07 12 52 08 UTC 04 2009 05 07 12 47 07 UTC 04 2009 05 07 12 42 07 UTC 04 2009 05 07 12 37 08 UTC 04 2009 05 07 12 32 07 UTC 04 2009 05 07 12 27 06 UTC 04 Duration Caller ID DTMF Compression Type in progress Unknown format 05 00 Unknown format 05 00 Unknown Format 05 00 Unknown format 05 00 Unknown Format 04 59 Unknown format 05 02 Unknown Format 04 59 Unknown Format 05 02 Screen Capture 04 57 Screen Capture 04 59 Screen Capture 05 00 Screen Capture 05 00 Screen Capture 05 00 Screen Capture 05 00 Screen Capture Screen Capture 04 59 Screen Capture 04 59 Screen Capture 05 01 Screen Capture 05 01 Screen Capture 05 00 Screen Capture Selecting About from the Help menu provides information about this release of MediaAgent 3 2 Options Menu The Options menu Figure 9 provides a number of options for working with MediaAgent Through the Options menu you can perform a number of tasks and adjustments to MediaAgent By MediaAgent User Manual v1 9 5 Chap 3 MediaAgent User Interface e 13 Figure 9 Options Window E Options Sources General Sii Groups R 778 SN90000098 90000098 192 168 2 79 Eventide Add iters Instant Recall Playback Remove Sources Default Columns Video Change Password Disconnect Properties Close The options include the following 3 2 1 Sources Options
13. 1 UTC 04 0 2009 05 06 12 42 02 UTC 04 05 01 Screen Capture 03 UTC 04 0 2009 05 06 12 37 01 UTC 04 04 58 Screen Capture 2009 05 06 UTC 04 05 00 Screen Capture YR 778 SN90000098 Channel 50 2009 05 06 12 27 02 UTC 04 05 00 Screen Capture a 05 00 al 05 1 05 01 creen C 2009 05 06 12 04 59 Screen Capture 2009 05 0 05 00 Screen Capture Si ti hannel 50 2009 05 06 11 52 03 UTC 04 0 05 00 Screen Capture hannel SO 2009 05 06 11 47 01 UTC 04 0 05 02 S capture VR 778 SN90000098 Channel 50 2009 05 06 11 42 02 UTC 04 0 2009 05 06 11 47 01 UTC 04 04 59 Screen Capture 2 03 UTC 04 00 01 2009 05 06 12 S rl 2 By default Instant Recall will contain filters for each channel name on a connected source To create customized filters see Section 3 2 4 Filters Options The records displayed in the record view will correspond to the selected filter and will also correspond to the specified time range To adjust the time range enter a new value for Hours and Minutes Instant Recall will automatically refresh the record view To change the channel that is displayed select a new channel name from the drop down list The record view will again be automatically refreshed Alternatively you can refresh the record view by selecting Refresh from the Tools menu Depending on your user account the amount of time you can set may be limited by your system administrator
14. 7 12 07 06 UTC 04 0 2009 05 07 12 12 06 UTC 04 05 00 2009 05 07 12 02 06 UTC 04 0 2009 05 07 12 07 06 UTC 04 05 00 2009 05 07 11 57 06 UTC 04 0 2009 05 07 12 02 06 UTC 04 05 00 4 3 1 Properties Screen The Properties screen lists the attributes of the selected call record and includes the following tabs e Properties provides information about the record properties See Figure 12 e More allows you to add information about the record See Figure 13 e History Provides a history of the record See Figure 14 Properties Screen Properties Tab The Properties tab provides detailed information about the record s location time and phone You may add information about the record in the Notes box Check the Protected box in the Attributes section to prevent the record from being deleted By MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 21 Figure12 Properties Screen Properties Tab 2 Properties Properties Screen More Tab The More tab includes the custom fields specific to your recorder that contain additional information about the record From this screen you may edit any of the custom field information Figure 13 Properties Screen More Tab K J 2 Properties Properties History 22 Chap 4 Using MediaAgent MediaAgent User Manual v1 9 5 Properties Screen History Tab
15. 778 SN90000098 Channel 50 R 778 SN90000098 Channel 50 VR 778 SN90000098 Channel 50 VR 778 SN90000098 Channel 50 Channel 50 R 778 SN90000098 Channel SO VR 778 SN90000098 Channel 50 VR 778 SN90000098 Channel SO VR 778 SN90000098 Channel 50 R 778 SN90000098 Channel 50 About Channel Name Start Time Local The columns header area lists the displayed For each call Connection Name Channel and Start Time will display by default All other information displayed is determined From the Column Defaults options screen Choose additional columns for display by right clicking on the column header area To res columns click on Reset to Default 2009 05 07 13 22 05 UTC 04 0 2009 05 07 13 2009 05 07 13 07 08 UTC 04 2009 05 07 13 02 08 UTC 04 2009 05 07 12 57 08 UTC 04 0 2009 05 07 12 52 08 UTC 04 0 2009 05 07 12 47 07 UTC 04 0 2009 05 07 12 42 08 UTC 04 0 2009 05 07 12 37 08 UTC 04 0 2009 05 07 12 32 07 UTC 04 0 2009 05 07 12 7 08 UTC 04 0 2009 05 07 13 12 08 UTC 04 0 106 UTC 04 0 2009 05 07 12 22 06 UTC 04 0 v End Time Local type of information 08 UTC 04 07 UTC 04 tore the default SET is 2009 05 07 13 27 07 UTC 04 2009 05 07 13 22 05 UTC 04 2009 05 07 13 17 07 UTC 04 2009 05 07 13 12 08 UTC 04 2009 05 07 13 07 08 UTC 04 2009 05 07 13 02 08 UTC 04 2
16. Eventide Communications Division MediaAgent User Manual E Models VR615 VR725 and VR778 E Atlas Recorder Software v1 9 5 or later Part Number 141115 03 Published June 23 2010 2004 2010 Eventide Inc ALL RIGHTS RESERVED Every effort has been made to make this guide as complete and accurate as possible but Eventide Inc DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE The information provided is on an as is basis and is subject to change without notice or obligation Eventide Inc has neither liability nor responsibility to any person or entity with respect to loss or damages arising from the information contained in this guide Notice This computer program and its documentation are protected by copyright law and international treaties Any unauthorized copying or distribution of this program its documentation or any portion thereof may result in severe civil and criminal penalties The software installed in accordance with this documentation is copyrighted and licensed by Eventide Inc under separate license agreement The software may only be used pursuant to the terms and conditions of such license agreement Any other use may be a violation of law Eventide is a registered trademark of Eventide Inc Other names and brands may be claimed as the property of others Publication Date June 23 2010 Document Number 141115 03 Publisher Eventide Inc Communications Division 1
17. This option allows you to add or remove a MediaAgent source or once added to disconnect and reconnect to a source To add a new connection to an Atlas Series recorder or to an offline archive click the Add button In the Add source dialog box that appears enter the following e Source Enter the IP address or host name of the recorder or file path to an offline archive to which you wish to connect e User Enter your user name if connecting to a recorder e Password Enter your password if connecting to a recorder Then click the OK button to add the selected source Note When adding a source you can optionally instruct MediaAgent to remember your password Then in the future MediaAgent will log you in to the source immediately without prompting for a password All connected resources will be reconnected when restarting MediaAgent To completely remove a source from the list select the source and then click the Remove button After a source has been added you can connect and disconnect from any source in the list as necessary without having to go through the process of adding a source To disconnect from a source select the source and click the Disconnect button To reconnect to that source select the source and click the Connect button 14 Chap 3 MediaAgent User Interface MediaAgent User Manual v1 9 5 ES 3 2 2 General Options The General options allow you to modify MediaAgent general application settings These inc
18. ab to Microsoft Excel using the copy and paste commands In the Instant Recall tab first select a record Then copy the record to the clipboard Switch to Excel and paste the information into the spread sheet Your user account may be limited by your system administrator to a specified time window Check with your system administrator Otherwise to research older records on your recorder use the MediaAgent client application After creating a Channel Group make sure the group is also part of the Visible filters In the Options screen select Filters from the list on the left You will see your newly created Channel Group in the Group list Select this Channel Group and click on the right arrow button to add it to the Visible list This Channel Group will now be available to all of the Instant Recall tabs If certain channel name information was recently altered on your recorder it may be necessary to restart MediaAgent and reconnect to the recorder before those channel names are available in MediaAgent In addition to the Frequently Asked Questions you should consult any release notes for information regarding your version of MediaAgent Also see Section 6 Reporting Problems MediaAgent User Manual v1 9 5 ES 6 Reporting Problems It is Eventide s policy to work directly with dealers not end users Your dealer must report your problem to Eventide with the following information in order to process the service support
19. ack will initiate loopback between these two points 3 1 3 Tools Selecting Tools from the Menu Bar provides the following menu items Refresh F5 The Refresh menu item refreshes the list of records in the active tab Options The Options menu item opens the MediaAgent Options dialog box where various applications settings can be adjusted For additional information about the Options dialog box see Section 3 2 Options Menu 3 1 4 Help Selecting Help from the Menu Bar provides the following menu items Contents Selecting Contents from the Help menu activates the MediaAgent HTML Online Help Figure 7 This allows you to access MediaAgent topics from the Contents Index or Search tabs ES MediaAgent User Manual v1 9 5 Chap 3 MediaAgent User Interface e 11 12 E MediaAgent Si GG E Hide Print Options Contents Index Search Mediadgent Overview Getting Started Mediadgent User Interface Using Mediatgent Frequently Asked Questions Reporting Problems Figure 7 Contents Online Help MediaAgent Overview The Eventide MediaAgent application allows you to monitor audio and screen capture data from Eventide recorders You can locate records by time and channel or groups of channels Once found you will be able to listen to and export the data MediaAgent is primarily an instant recall client with a set of additional monitoring tools It is geared toward users who need t
20. all arrow will indicate the sort direction To reverse the sort click the header section again Each channel is displayed with the Channel Name Channel Number and current Channel Status To enable live monitoring of the data currently playing on a channel toggle the Live Monitor icon for the selected channel For a channel recording video information when you select Live Monitor the video will be displayed in the upper half of the Channels tab screen By right clicking anywhere in the video screen area and choosing Detach you may detach the video from the Channels screen and expand the size by dragging any of the borders To restore the video screen to the Channels screen right click on the detached screen and select Attach or click on the X in the upper right corner of the screen To enable recording on a channel check the Record Enabled checkbox If checkbox is deselected any audio or video currently being recorded will stop until the Record Enabled checkbox is re checked Multiple channels can be monitored simultaneously Adjust the overall volume level for an audio channel using the volume slider at the bottom of the window ES MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 31 32 Figure 20 Channels Tab Channel Name Channel Number Live Monitor Record Enabled Channel Status Start Time Local End Time Local Duration x Channel 53 053 v m ide W Recording 2009 05 19 17 4 06 01 m ide m Inact
21. ame or Channel Group Use the Filters option to define which filters are visible in an Instant Recall tab To add a Channel Name filter select one or more channels from the Channels list and click on the associated arrow button To add a Channel Group filter select one or more groups from the Groups list and click on the associated arrow button 16 Chap 3 MediaAgent User Interface MediaAgent User Manual v1 9 5 ES The order in which the filters appear in the Instant Recall tab can also be adjusted To change the order of filters select one or more filters from the Visible list and then click the up or down arrow to change the relative order To prevent a filter from showing up in the Instant Recall select the filter from the Visible list and click the Remove Filter button 3 2 5 Instant Recall Options Instant Recall allows you to monitor recent channel activity There is however a maximum record limit to each Instant Recall tab The Instant Recall options include the following Maximum Records Use the up or down arrows to increase or decrease the Maximum Records value It is recommended that this value be left at the default setting of 5000 or lower as increasing the number may impact performance Hours Minutes Display Time Each Instant Recall tab contains a default time window within which records are displayed Use the up or down arrows to increase or decrease the Hours and Minutes values Note Depending on your u
22. ay Selected menu item starts playback on the selected record If there is no selection the first record in the list will begin playing Next Record Shift Right arrow The Next Record menu item skips to the start of the next record as listed in the Record view Previous Record Shift Left arrow Selecting Previous Record skips to the previous record as listed in the record view or skips to the beginning of the current record depending on the time that the current record has been playing If the current record has been playing for less than 3 seconds it will skip to the previous record If the current record has been playing for more than 3 seconds it will skip to the beginning of the currently playing record Skip Forward Right arrow The Skip Forward menu item scrubs forward by a user defined number of seconds default is 10 Scrubbing remains within the bounds of the currently playing record Chap 3 MediaAgent User Interface MediaAgent User Manual v1 9 5 ES Skip Back Left arrow The Skip Back menu item scrubs backward by a user defined number of seconds default is 10 Scrubbing remains within the bounds of the currently playing record Loop Playback Checking the Loop Playback box loops playback between user defined start and end looping points If no user defined start and end looping points have been set the entire record will be looped If start and end points have been set within the record checking Loop Playb
23. dd one or more recorders 1 Select Sources from the list in the box on the left side of the screen 2 Click the Add button The Add source dialog box will appear see Figure 4 Figure 4 Adding a Source Add source 6 Chap 2 Getting Started MediaAgent User Manual v1 9 5 3 Enter the IP address or host name of the recorder in the Server box 4 Enter your user name in the User box 5 Enter your password in the Password box If you would like MediaAgent to remember your password check the Remember Password box 6 Click the OK button The source will now appear in the Sources box 7 After connecting to a source close the Options dialog box Note After your initial MediaAgent session if you did not initially check the Remember Password box each time you start MediaAgent you will be promted to reconnect to a source or sources to which you had been previously connected At each prompt enter your password to connect to the respective source For additional information about adding a source refer to Section 3 2 1 Sources Options 2 3 Locating and Playing Records The quickest way to locate records is to choose a channel with activity from the Instant Recall Tab which is initially displayed Figure 5 Select a time frame suitably a few hours in the past and the records will be retrieved and displayed Figure 5 Instant Recall Tab E MediaAgent File Playback Tools Help Recorders Hours 30 Minu
24. e following 1 Right click on the record that you wish to export 2 Select Export selected from the drop down menu The Select export file name screen Figure 18 will be displayed Figure 18 Select export file name Screen E Select export file name Look in IER JG 5007 EJ gs My C ei crich 21 H File name Files of type 3 Using the arrows at the top of the screen select the directory folder to which you wish to export this record This information will then be displayed in the Look in box 4 At the bottom of the screen enter a file name for the record in the File name box 5 Click on the Save button An Export progress box will be displayed which will indicate the progress of exporting the record 28 Chap 4 Using MediaAgent MediaAgent User Manual v1 9 5 ES Export progress es Retrieving media 10 of 24 Finished retrieving media 10 Finished Finished exporting audio 6 When the exporting completes click on the Close button The exported record will now be saved in the directory folder that you selected 4 6 Monitoring Recorders MediaAgent allows you to monitor the live audio feeds on a recorder In addition there are tools to monitor channel activity as well as the health and status ofa recorder 4 6 1 Instant Recall Tab The Instant Recall tab Figure 19 provides a live window into the activity on one or more channels The most efficient method for mo
25. es For a description of new software features and improvements introduced in a particular release see the product release notes on the Eventide company website June 23 2010 Part Number SW Description 14111503 v1 9 5 General release for v1 9 5 October 29 2009 Part Number SW Description 141115 02 v1 9 1 Clarified the use of the Play button and Space bar in the following sections e Section 2 3 Locating and Playing Records e Section 4 4 3 Playing Audio or Video Records Revised the description of the Play selected Return key menu item in the following section e Section 3 1 2 Playback By MediaAgent User Manual v1 9 5 Revision History e 1 2 May 21 2009 Part Number SW Description 141115 01 v1 9 0 Initial version of this document Much of the information in this document was previously in the MediaAgent v1 8 User Manual published April 15 2008 Global changes Standardized the page design and presentation of information Reorganized content to improve clarity and understanding Changes and additions for v1 9 Video added information to support this feature See Section 4 4 3 Playing Audio or Video Records Export Media added new information to support this feature See Section 4 5 Exporting Record Data Notice Regarding Prior Documents Revision history was not tracked for documents prior to May 21 2009
26. ile Playback Tools Help Baach zc Figure 1 MediaAgent Main Window ma Channels Recorders Source Name VR 778 5N9000009 vR 778 SN9000009 Channel Name Channel 1 Channel Start Time Local 2009 04 20 11 13 37 UTC 04 0 2009 04 20 11 11 14 UTC 04 0 Y Duration in progress 00 34 i Caller ID vR 778 SN9000009 Channel 2009 04 20 11 09 34 UTC 04 0 00 10 92838987 VR 85 UU na el ch Uil Us U U 00 09 VR 778 SN9000009 Channel 20 11 08 0 00 19 J005 Channel 2009 0 e 00 19 vR 778 SN9000009 Channel 04 20 11 08 0 opze 778 SN90 S Cha 00 1 Channel a Dro 10 02 04 92838986 92838987 vR 778 sw9000009 7325722704 1021767 Channel 2009 04 20 11 7325722704 0217675 vR 778 SN9000009 309 UTC 04 0 02 03 7325722704 VR 778 SN9O00009 Channel 2009 04 20 11 01 58 UTC 04 0 00 45 VR 778 SN9000009 _ Ch Channel 1 2009 04 20 10 57 22 UTC 04 0 01 39 p DR SSS we o lt gt gt gt or 1707798 VOLUME 4 Chap 1 MediaAgent Overview MediaAgent User Manual v1 9 5 2 Getting Started The following topics provide information about installing the MediaAgent software and helping you to quickly understand and begin using the MediaAgent application e Section 2 1 Installing MediaAgent e Section 2 2 Starting MediaAgent and Adding a Source e Section 2 3 Locating and Play
27. ing Records 2 1 Installing MediaAgent From the Eventide Client software CD double click on the installation MSI file This will launch the MediaAgent installer Follow the prompts to install the MediaAgent application By default MediaAgent will install to the Eventide MediaAgent directory where it is accessible to all users on your system This version of MediaAgent can be installed over previous installations You may change the location by clicking the Browse button and selecting a new location but it is recommended that you accept the default installation location When the installation is complete a MediaAgent icon will display on your desktop Additionally during installation a mediaajent directory is created in your User Documents and Settings directory Note If this is an upgrade installation all previous configuration files will automatically be upgraded the first time MediaAgent is run 2 2 Starting MediaAgent and Adding a Source When starting MediaAgent for the first time you will be prompted Figure 2 to add a source A source is an Eventide Atlas Series or DIR911t recorder By MediaAgent User Manual v1 9 5 Chap 2 Getting Started e 5 Figure 2 Add a Source Prompt Mediateent Select Yes and the Options screen Figure 3 will be displayed Figure 3 Options Screen 2 Options A Sources Remove id Change Password Disconnect Properties Use the following procedure to a
28. ive Channel52 052 RK Channel51 051 Chanel en 050 Channel49 049 RW Recording 2009 05 19 17 4 05 46 m ide E Inactive Chamnel48 048 D Chanel 49 048 Channel 47047 Channel 47047 Channel 46 046 Channel 46 046 Channel45 045 Channel 45 045 Channel44 044 Channel44 044 Channel43 043 Channel43 043 Channel42 042 Channel42 042 Channel 41 041 Channel41 041 Channel 40 040 Chanel n Gap m Inactive Wide mm Inactive m ide m Inactive m ide TK RA RA RA AA A RA AA A Ki Sao R The status of each channel is displayed in the Channel Status column A colored square indicates the current status The colors correspond to the following states e Green The channel is enabled but not recording any audio e Red The channel is enabled and recording audio e Yellow The channel is disabled e Grey The channel is disabled by the system or is not recognized Consult your system administrator for details You may add more columns by right clicking on any area in the column headers and selecting one or more new columns from the drop down list of column names Check the box associated with each column name you wish to add and the new column will appear in the Channels tab To remove a column uncheck the box associated with that column 4 6 3 Recorders Tab The Recorders tab Figure 21 displays live drive and alarm information for connected sources Select the recorder from the Sources list to display the
29. lt Columns Opt OS eegene eege EE 18 32 6 NEE ed 18 3 2 9 Change Password Beeler 18 4 Using MCA SING isis eiecrticnsse sce ican ep etn em nae ed nauna ea cede kinean indana aanas sanaaa 19 4 1 Locating and Organizing EE 19 4 2 Creating TEE 20 42 Ne Setting VAMOS saaan enap E ea EEEa N E EEE 20 4 2 2 Setting the Time Hange ENEE 20 4 3 Updating RecordS waciccssah seca denetsead danarteuceamucrasneaceciaideaateauad aiceia ns eusadetaneaensecennandesatcbaansange 21 4 3 1 Properties EE 21 4 4 Viewing and Playing E EE 24 4 4 1 Viewing RECOrdS EE 24 4 4 2 The Record RE 24 By MediaAgent User Manual v1 9 5 Contents ili 4 4 3 Playing Audio or Video RecordS E 25 4 4 4 The Playback COnSOle io ccsccetceccssetenensinacedans ovbas cieddetenderenjale nkansenaeaeadbuenies caueleiadeaw ters 27 4 5 Exporting Record Data EE 28 4 6 Monitoring e 29 4 6 1 Instant e UE EE 30 E AG INARI Si AID ancora Hay aes Re Mae esa Sa ede SAG RA ee ote deanna eee atone 31 4 6 3 Rec rders TaD EE 33 5 Frequently Asked Questions 2 1 5 o ens k eens 34 6 Reporting Folter enee eidel Eder 35 iv Contents MediaAgent User Manual v1 9 5 E2 Revision History This section summarizes significant changes corrections and additions to the document The history appears in chronological order with the most recent document listed first Documents are identified by part number and applicable software SW version This section tracks documentation chang
30. lters Section 4 3 Updating Records Section 4 4 Viewing and Playing Records Section 4 5 Exporting Record Data Section 4 6 Monitoring Recorders 4 1 Locating and Organizing Records The process for finding and organizing records includes the following steps Creating filters that encompass one or more channels on the recorder See Section 4 2 Creating Filters Creating a new tab for each filter See Section 4 2 1 Setting Tabs Setting the time range on each tab See Section 4 2 2 Setting the Time Range By MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 19 4 2 Creating Filters Filters are used in Instant Recall to limit the live record view A filter is a single Channel or Channel Group Use the Filters Option Figure 10 to define which filters are visible in an Instant Recall tab Figure10 Filters Option E Options Sources General Channel Groups vR 778 SN90000098 9000 Charme Remove Filter Channe 8 SN90000 Instant Recall Channel 1 eg Channel Playback Channel 2 J a4 Channe Default Columns Channel 3 Chanel Video Channel 4 Channel 6 Change Password Channel 5 Channel 7 Channel 6 Channe Channel 7 Channel 9 VR 778 SN9000 Channel 8 Channel VR 778 SN9000 Channel 9 Channel VR 778 SN9000 Channel R 778 SN9000 roups Channel 13 VR 778 SN9000 Channel K YR 778 SN90000098 9000009 Channel VR 778 SN9000 Channel eh Channe Channe Channe Channe Channe Channe 4 Channels Vi
31. lude Minimize to system tray Check this box to prevent MediaAgent from shutting down when closing the main window Instead of exiting the application MediaAgent will be minimized to the system tray of the task bar MediaAgent can be easily restored by double clicking on the system tray icon or right clicking and choosing Restore MediaAgent Play first track on double click restore from system tray Check this box to have the first track in the active Instant Recall window begin playing if you double click to restore MediaAgent from the system tray Notify when new Alarms appear Enable this selection to be notified of new alarms on any of your connected sources Do not notify on Recorders tab Check this box if you have the Recorders tab open often and you do not want the duplicate alarm notification Make notifications audible Enable this option to have a sound play when the Alarm notification box is visible Audible alert sound You may choose any of the following default system sounds or choose your own sound to be played if Make notifications audible is enabled e Exclamation e Asterisk e Default Beep e Hand e Question ES MediaAgent User Manual v1 9 5 Chap 3 MediaAgent User Interface e 15 e Choose a file from disk Repeat audible alert every 5 seconds Enable this option to have your chosen sound loop for as long as the Alarm notification message box is visible Elevate Configuration Button
32. m the Tools menu which provides additional capability for using the MediaAgent application The following sections describe the MediaAgent user interface e Section 3 1 The Menu Bar e Section 3 2 Options Menu 3 1 The Menu Bar The Menu bar is located at the top of the MediaAgent window A number of menu selections have shortcut keys associated with them and are displayed to the right of the menu selection Also if a menu selection includes an associated shortcut key the shortcut key is shown parenthetically in the following descriptions The Menu bar includes the following menu items 3 1 1 File Selecting File from the Menu Bar provides the following menu items New Tab The New Tab menu item opens a new tab in the active top level window Choose a tab name from the list that appears The list includes e Instant Recall Ctrl R e Channels Ctrl L e Recorders Ctrl E By MediaAgent User Manual v1 9 5 Chap 3 MediaAgent User Interface e 9 10 Close Tab Ctrl W This menu item closes the active tab on the active top level window You cannot close the last tab on a window Exit Ctrl Q Selecting the Exit menu item closes all top level windows and exits the MediaAgent program 3 1 2 Playback Selecting Playback from the Menu Bar provides the following menu items Toggle Playback Space bar Checking this box starts playback Un checking this box stops playback Play Selected Return key The Pl
33. nitoring a recorder with Instant Recall is to create one tab per filter See Section 4 2 Creating Filters To open a new Instant Recall tab select New Tab from the File menu and select Instant Recall from the drop down list The Instant Recall tab s main controls are positioned at the top of the screen and include e A drop down list of channel filters to narrow the instant recall window e An adjustable time period that allows you to set the time window for which records will appear By MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 29 30 Note Figure 19 Instant Recall Tab File Playback Tools Help Channel 50 R 778 SN90000098 gt HE Channel 50 vR 778 590000098 x ft Hours 30 Minutes 18 records 1 selecte Source Name Channel Name Start Time Local Y End Time Local Duration Caller 1D DIMF Compression Type YR 778 SN90000098 Channel 50 2009 05 06 13 07 00 UTC 04 0 in progress Screen Capture N90000098 Channel 50 2009 05 06 13 02 02 UTC 04 0 10 a 04 04 58 Screen Capture yi N90000098 Channel SO 2009 05 06 12 02 UTC 04 0 C 04 05 00 ME EI a VR 778 SN9O000098 Channel 50 2009 05 06 12 47 03 UTC 04 0 2009 05 06 VR 778 SN90000098 Channel 50 2009 05 06 12 R 778 S90000098 Channel 50 WR 778 SN90000098 Channel 50 Channel 50 33 UTC 04 05 00 02 UTC 04 0 2009 05 06 12 47 03 UTC 04 05 01 Screen Capture 0
34. o or Video Records e Export selected See Section 4 5 Exporting Record Data 24 Chap 4 Using MediaAgent MediaAgent User Manual v1 9 5 ES 4 4 3 Playing Audio or Video Records Once you have located records you have a number of options for playing the records Records are played one record at a time in the order in which they appear in the record list To change the play order sort the list of records differently Playback will adapt to the new sequence MediaAgent supports single record playback Audio or video can be streamed from an Eventide recorder only Audio volume and playback speed can be individually adjusted and seeking random playback positions scrubbing is supported Playback is controlled via the Playback console at the bottom of the screen See Section 4 4 4 The Playback Console Playing Audio Records To begin playing the audio from a record press the Play button in the Playback console at the bottom of the screen The first record in the list will begin playing To indicate where the playback is emanating from a green arrow appears on the right side of the tab at the top of the screen and another green arrow appears to the left of the channel in the Record View Alternatively select a record and press Enter on the keyboard to begin playback or press the Spacebar on the keyboard to begin pause and resume playback Once the first record has been selected the Spacebar can only be used to pause and
35. o quickly locate the most recent data on their recorders As calls appear on a recorder MediaAgent will display the new call data in real time Once records are displayed they can be examined updated and listened to MediaAgent can also monitor different aspects of the recorders including live feeds and system alerts and status More _ The Main Window Frequently Asked Questions Selecting Frequently Asked Questions from the Help menu invokes the MediaWorks Frequently Asked Questions help What s this Shift F1 Selecting What s this from the Help menu or pressing the Shift F1 keys displays a question mark to the right of the cursor Moving the question mark to an area of the screen and then clicking will display a brief explanation about the selected field or screen area See Figure 8 Chap 3 MediaAgent User Interface MediaAgent User Manual v1 9 5 ES File Playback Tools Help Channel 50 R 778 SN90000098 1 Channel 50 VR 778 SN90000098 Figure 8 What s This Online Help Q Channels Recorders ER Hours 30 Minutes Source Name YR 778 SN90000098 Channel 50 VR 778 SN90000098 Channel SO VR 778 SN90000098 Channel 50 VR 778 SN90000098 Channel 50 R 778 SN90000098 Channel 50 VR 778 SN90000098 Channel 50 R 778 SN90000098 Channel 50 VR 778 SN90000098 Channel 50 VR 778 SN90000098 Channel SO WR 778 SN90000098 Channel 50 VR 778 SN90000098 Channel 50 VR
36. request e Serial number s of the affected recorder s e Software versions for both the recorder s and MediaAgent e Severity of the issue including a detailed description e Contact information phone and email for the dealer and on site technician To contact Eventide customer service for support call 201 641 1200 Option 6 followed by Option 2 Communications Recorders Division or email support eventide com By MediaAgent User Manual v1 9 5 Chap 6 Reporting Problems e 35
37. ress the Play button located in the Playback Controls at the bottom of the screen Figure 6 The first record in the list will begin playing To play a different record highlight the new record and press the By MediaAgent User Manual v1 9 5 Chap 2 Getting Started e 7 8 Enter key or double click on the new record Information about the currently playing record will be displayed above the playback controls at the bottom of the screen You can adjust the volume and playback speed or change playback position scrub within the record using the playback controls For more information see Section 4 4 4 The Playback Console Figure 6 Playback Controls A 2009 04 20 11 25 32 e a After retrieving records a number of options are available In addition to listening to the audio or viewing the video you can export the data to disk See Section 4 5 Exporting Record Data Numerous other monitoring tools are available from within MediaAgent including e Instant Recall see Section 4 6 1 Instant Recall Tab e Live channel monitoring see Section 4 6 2 Channels Tab e Alarm monitoring see Section 4 6 3 Recorders Tab Chap 2 Getting Started MediaAgent User Manual v1 9 5 ES 3 MediaAgent User Interface In addition to the Main window MediaAgent includes a Menu bar containing a number of sub menu items that let you perform a number of tasks Also one selection from the Menu bar is the Options sub menu item selected fro
38. ser account the amount of time you can set may be limited by your system administrator 3 2 6 Playback Options The Playback options allow you to adjust global playback behavior Ignore Audio Discontinuities Certain analog capture boards are occasionally prone to small continuity jitter while recording audio To suppress warnings about these audio anomalies check the Ignore Audio Discontinuities box To see all audio continuity warnings while playing audio leave this box unchecked Skip Interval Adjust the Skip Interval to specify the number of seconds to be scrubbed forward or backward when using the Skip Forward or Skip Back menu selections from the Playback menu See Section 3 1 2 Playback or the skip forward gt gt or skip back lt lt controls on either side of the slider in the Playback Console see Section 4 4 4 The Playback Console ES MediaAgent User Manual v1 9 5 Chap 3 MediaAgent User Interface 17 18 3 2 7 Default Columns Options The Default Columns option allows you to specify the default columns displayed when opening a new Instant Recall tab From the available column list on the left select a column to add and click the right arrow button The column will then move to the box on the right To remove a column select one from the list on the right and click the left arrow button The order in which the default columns are displayed can be changed select a column from the list on the right and adj
39. sible To add a Channel filter select one or more channels from the Channels list and click on the associated arrow button To add a Channel Group filter select one or more groups from the Groups list and click on the associated arrow button The order in which the filters appear in the Instant Recall tab can be adjusted To change the order of filters select one or more filters from the Visible list and click the up or down arrow to change the relative order To prevent a filter from appearing in the Instant Recall select the filter in the Visible list and click on the Remove Filter button 4 2 1 Setting Tabs The most efficient organization for monitoring a recorder with Instant Recall is to create one tab per filter The Instant Recall tab provides a configurable window into the activity on one or more channels For more information about the Instant Recall tab see Section 4 6 1 Instant Recall Tab 4 2 2 Setting the Time Range To set the time range on an Instant Recall tab enter a value for the Hours and Minutes in the boxes at the top of the screen The Instant Recall tab will 20 Chap 4 Using MediaAgent MediaAgent User Manual v1 9 5 ES automatically refresh the record view For more information see Section 4 6 1 Instant Recall Tab Note Depending on your user account the amount of time you can set may be limited by your system administrator 4 3 Updating Records Once records
40. tes Source Name Start Time Local v Duration Caller ID DTMF VR 778 5N9000009 2009 04 20 11 13 37 UTC 04 0 in progress 0 0183928 VR 778 5N9000009 2009 04 20 11 11 49 UTC 04 0 01 47 D R 778 5N9000009 Channel 2009 04 20 11 11 14 UTC 04 0 00 34 0 VR 778 SN9000009 Channel 1 2009 04 20 11 09 48 UTC 04 0 01 24 D 1234567 VR 778 SN9O00009 Channel 1 2009 04 20 11 09 34 UTC 04 0 00 10 92838987 VR 778 SN9000009 Channel 1 2009 04 20 11 09 19 UTC 04 0 00 09 92838987 YR 778 SN9000009 Channel 1 2009 04 20 11 08 57 UTC 04 0 00 19 92838986 VR 778 SN9000009 Channel 1 2009 04 20 11 08 36 UTC 04 0 00 19 92838987 VR 778 5N9000009 Channel 1 2009 04 20 11 08 06 UTC 04 0 00 25 92838937 VR 778 SN9000009 Channel 1 2009 04 20 11 07 39 UTC 04 0 00 16 6038709302 YR 778 SN9000009 Channel 1 2009 04 20 11 05 34 UTC 04 0 02 04 7325722704 1021767 VR 778 SN9O00009 Channel 1 2009 04 20 11 05 14 UTC 04 0 00 16 6038709302 VR 778 SN9O00009 Channel 1 2009 04 20 11 03 09 UTC 04 0 02 03 7325722704 0217675 VR 778 SN9000009 Channel 1 2009 04 20 11 02 48 UTC 04 0 00 16 6038709302 YR 778 SN9000009 Channel 1 2009 04 20 11 01 58 UTC 04 0 00 45 7325722704 1707798 VR 778 SN9000009 Channel 1 2009 04 20 10 59 02 UTC 04 0 02 50 1839287 VR 778 SN9000009 Channel 1 2009 04 20 10 57 22 UTC 04 0 01 39 Once records are displayed p
41. to the record resets to the start of the current record e Play Plays any highlighted record or resumes playback after pausing e Pause Pauses playback e Fast Forward Moves to the next record in the selected sequence e Loop Loops playback for the selected record The loop can be between the beginning and end of the record or between the loop boundary settings within the record e Slider The slider on the right side of the console allows you to change the playback position This is known as scrubbing You can scrub at anytime during playback To quickly move to a different spot within a record click and drag the scrub slider While scrubbing keep track of the position by watching the playback time indicator You may also click on the double arrow buttons on either side of the slider to skip forward gt gt or skip back lt lt by the amount of time defined by the Skip Interval option see Skip Interval While a record is being played its attributes scroll right to left in the area above the playback controls This information includes recording time length of the By MediaAgent User Manual v1 9 5 Chap 4 Using MediaAgent e 27 record the recorder from which the record was retrieved and the record s channel number 4 5 Exporting Record Data MediaAgent can export audio and video data from your recorders in the format in which it was recorded Once records are visible in the Instant Recall tab perform th
42. ust its position by clicking on the up or down arrow button 3 2 8 Video Options The Video options allow you to include the time in the video display Show Time in the video display Check this box to include the time as defined in the Recorder Setup configuration in the video display Show UTC time in the video display Check this box to show the time as Universal Time Coordinated UTC a k a Greenwich mean time in the video display 3 2 9 Change Password Options For those sources that support it your current password can be changed Select a source from the list and enter your new password in the New password box Enter the new password again in the Repeat new password box and then click on the Apply button Your password will now be changed on the source recorder Chap 3 MediaAgent User Interface MediaAgent User Manual v1 9 5 ES 4 Using MediaAgent MediaAgent is geared toward users who need to quickly locate the most recent data on their Eventide recorders As records appear on the recorder MediaAgent will display the new record data in real time Once records are displayed they can be examined updated and listened to MediaAgent can also monitor different aspects of your Eventide recorders including live audio feeds and system alerts and status The following sections provide information about using the MediaAgent application Section 4 1 Locating and Organizing Records Section 4 2 Creating Fi
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