User manual Van Hoorn Carbide Customer Connect
Contents
1. y Favorites van Hoorn Carbide webshop Ear El El mm Page Safety Toos Logout About Us Contact Us Help VAN HOORN CARBIDE a aa Basket Items Basket Subtotal Home Your Basket Quick Purchase Quick List RFQ Order History Your Account RMA Search Criteria Return Return Line RMA Date Part Number Rev Our Return Qty U M Open Order Line Selling Return Qty 152. a y ha EM Page Safety Tools Logout AboutUs Contact Us Help F A a roducts Search Al Go VAN HOORN CARBIDE oo ae nal O 0 00 Home Your Basket Quick Purchase Quick List RFQ Order History Your Account elcome to Van Hoorn Carbide webshop News The Catalog To be able to serve our customers needs better we have expanded our standard endmill program again In the pdf download you can find a digital version A hardcopy is available upon request Innovative Solutions 2012 Para Tooling 5 2 If you want to change the password you can do so Click on the Your Account button in the menu The following screen appears y Favorites van Hoorn Carbide webshop aD Elm Page Safety Tools Mr Logout About Us Contact Us Help VAN HOORN gt CARBIDE a es Basket Items 0 Basket Subtotal 0 00 Home Your Basket Quick Purchase Quick List RFQ Order History Your Account 5 Change your password Change your hint Name Hint Question Billing Address Shipping Address Postal e Cit G Address tate Cod Contacts Function Phone Fax E mail Address You can change your password by filling in your current password in the Old Password field an filling in the desired password in the Password and Confirm Password field Press the Update button to apply the changes Changing your Hint Questi
3. All Ship Date Packing Slip Order Number PO Number When we ve shipped an order you re able to press the packing slip number for more information regarding the shipment On this packing slip page the concerning tracking number is mentioned to give you the opportunity to check the current status of the shipment Besides you can press the invoice number from the packing slip page for more information regarding the invoice 12 6 Invoices When you ve placed some orders and we ve managed to ship these orders the webshop gives you also the possibility to get an overview of the invoices Go to Order History and press Invoices in the menu bar The invoice number invoice date due date our order number your order number and invoice amount are mentioned as you can see on the following screen x qr Favorites van Hoorn Carbide webshop i C1 db gt Page Safety Tools Logout About Us Contact Us Help VAN HOORN CARBIDE ee ae A ES Basket Items 0 Basket Subtotal 0 00 Home Your Basket Quick Purchase Quick List RFQ Order History Your Account Invoices Search Criteria Invoice Invoice Due Our Order Your Order Number Date Date Number Number fa Sf TO Invoice Invoice Due Dur Order Your Order Invoice Balance Number Date Date Number Number Amount Due You re able to press the invoice number for more information regarding the invoice Besides you re able to
4. D VAN HOORN _ CARBIDE User manual Van Hoorn Carbide webshop Preface In case of questions please don t hesitate to contact us Van Hoorn Carbide P O BOX 10005 NL 6000 GA Weert The Netherlands Tel 31 0 495 58 40 99 Fax 31 0 495 53 13 00 E mail info hoorn carbide com Or visit our website at http www hoorn carbide com Table of contents pad CONN NN R YW A OT ee see ae 4 tel AC OT order ii EA eii 6 OIC UA o obio odo 6 2 2 Normal PUES EA 7 LO QUE AS A NA A AA A ont ed 8 2 MoOppine basket Check DU ee 9 O A za ee een det 10 Order Status ansenisseniieei alien 11 AMICS nee rare 12 ON OICO SE nee ee ee NA 13 a MMS OS one 14 A A A isles E Riso 15 1 Log in You can log in to our webshop by using your own email address as a username and using the password provided by Van Hoorn Carbide via email 2 Zr Favorites Eva Hoorn Carbide webshop Ea an E r Page Safety Tools Login About Us Contact Us Help VAN HOORN gt CARBIDE Welcome to Van Hoorn Carbide webshop Please enter your customer login ID and password If you are a first time user please register to use the website Customer Login ID Password your emailadress com Forgot your password When you have filled in the Customer Login ID and Password fields correctly click the Login button to get started The following screen appears 7 Favorites Evan Hoorn Carbide webshop
5. press our order number for more information regarding the order 13 7 Payments Besides an overview of the invoices the webshop also gives you the possibility to get an overview of the payments which you ve made Go to Order History and press Payments in the menu bar The payment date check reference check amount invoice and payment amount are mentioned as you can see on the following screen x 7 C1 ar Page Safety Tools ir Favorites E an Hoorn Carbide webshop Logout About Us Contact Us Help roducts Search lao VAN HOORN CARBIDE ee aia Basket Items 0 Basket Subtotal 0 00 Home Your Basket Quick Purchase Quick List RFQ Order History Your Account Payments Search Criteria Payment Check Check Reference Amount Payment Payment Check Check Order Date Reference Amount Number Amount Invoice For this payment overview screen you re also able to press the invoice number for more information regarding the invoice 14 8 R M A It may occur that articles are shipped back for numerous reasons The webshop gives you the possibility to get an overview of the returned merchandise authorization R M A Go to Order History and press RMA in the menu bar The returned number RMA date part number returned quantity and order number are mentioned as you can see on the following screen
6. Help VAN HOORN _ CARBIDE nr E gt Basket Items 0 Basket Subtotal 0 00 x Home Your Basket Quick Purchase Quick List RFQ Order History Your Account Quick List List Name A List Name Created On In the List Name field you can type the name of your Quick List List 1 for example After you ve filled in the name click on Add Now you ve created your Quick List and you re able to add articles which you often purchase to your list Therefore you ll have to search the concerning article by using the method as described in chapter 2 2 The following screen appears for example a ir Favorites Avan Hoorn Carbide webshop Ti EN u Pages Safety Tools Ed gt Logout About Us Contact Us Help VAN HOORN CARBIDE ninel O E Basket Items 0 Basket Subtotal 0 00 Home Your Basket Quick Purchase Quick List RFQ Order History N Your Account AB2 10 0x90 2 Flute Ballnose A Part Number AB 10 090 Description AB2 10 020 2 Flute Ballnose A Product Group 200 Para Tooling Unit of Measure ST Unit Price 47 15 al Stock Status In Stock Quantity Add to Basket Add to Quick List Back to List Here you can press the Add to Quick List button and the article will be added We suggest you to use this Quick List in order to make an overview of common articles for yourself 2 4 Shopping basket Check out After filling your bask
7. ber PO number submitted address selling price and status are mentioned as you can see on the following screen We Favorites Wan Hoorn Carbide webshop Fa 5 e Page Safety Tools Logout About Us Contact Us Help roducts Searc a0 VAN HOORN _ CARBIDE il a as Basket Items Basket Subtotal Home Your Basket Quick Purchase Quick List RFQ Order History Your Account Orders Orders Shipments Invoices Payments Search Criteria RMA Order Number PO Number Order Number PO Number Submitted Address men When you ve placed an order you re able to press the order number for more information regarding the order 11 5 Shipments When you ve placed some orders and we ve managed to ship these orders the webshop gives you the possibility to get an overview of the shipped orders Go to Order History and press Shipments in the menu bar The ship date packing slip order number PO number and distributor are mentioned as you can see on the following screen si ve Favorites van Hoorn Carbide webshop aD El Wr Page Safety Tools Mr Logout About Us Contact Us Help VAN HOORN gt CARBIDE a _ MEN Basket Items 0 Basket Subtotal 0 00 Home Your Basket Quick Purchase Quick ea RFQ Order History Your Account gt Shipments Search Criteria Ship Date Packing Slip Order Number PO Number
8. c 235 00 Ep In the first field you can select the right category to specify your search Besides all categories of the products which are mentioned you re also able to select Previously Purchased in order to find the products which you ve already purchased before After you ve chosen the category you want click on Go to enter your search In the second field you can type the first part of an article number to specify your search even more We suggest you to select the category All in the first field when using this second search field Note never press your ENTER bar while using this search field but always click on Go otherwise the search engine won t work When your search is successful a list with Part Number Description and Price will appear Behind these details you can order the right Qty and press on Add to Basket 2 3 Quick List When you are purchasing the identical same articles more often 1t might be useful to make a Quick List Using a Quick List enables you to simply add a number of articles from your quick list to the basket at once This way you don t have to search for each separate article every time Press the Quick List button on the menu bar to get started The following screen appears ir Favorites E van Hoorn Carbide webshop 7 B El db gt Pager Safety Tools ma Logout About Us Contact Us
9. et with articles by using either the Quick Purchase Normal Purchase or Quick List method you can press the Your Basket button on the menu bar to order your articles The following screen appears z Ft dr Favorites van Hoorn Carbide webshop ti E gy Pager Safety Tools Mir Logout About Us Contact Us Help VAN HOORN _ CARBIDE ba E Basket Items 2 Basket Subtotal 421 15 Home Your Basket Quick Purchase Quick List RFQ Order History Your Account o basket Shopping Basket You have 2 Items in your shopping basket To change an item s quantity edit the number and press Update Basket Update Basket Empty Basket Part Number Description Total Price u mn D1 Square 8x8xb3 R 0 2 z 3 22 LL a VHAD30800630810 jauan 13 83 138 25 N AB2 10 0x90 2 Flute ES l Ze Ballnose A 28 29 da aii Subtotal Checkout Here you have an overview of the articles in your basket including the description price total price and quantity You re also able to adjust the quantities or remove articles from your basket Always press the Update Basket button after you ve made some adjustments to your basket When you ve found the articles you need checked the article numbers prices and quantities you can press the Checkout button Next you will be lead through the Shipping Billing and Preview order fields where you have to fill in the deta
10. ils and the opportunity 1s given to check your order once again Thereafter you ll have to confirm the order which will be sent to the Sales department of Van Hoorn Carbide You ll receive an order confirmation in PDF by email after your order has been processed 3 R F Q In case you would like to order a custom made product which 1s not listed in our products list you can request us for a quote R F Q Press the RFQ button in the menu bar to request for a quote The following screen appears en De on gt Up Favorites Evan Hoorn Carbide webshop fy 7 El 5 mm Page Safety Tools 2 Logout AboutUs ContactUs Help VAN HOORN CARBIDE ee A Basket Items 0 Basket Subtotal 0 00 Home Your Basket Quick Purchase Quick List RFQ Order History Your Account RFQ Delete Description Status Quote Number NO RECORDS FOUND Press the Add button to add a new RFQ fill in the required fields and press OK Van Hoorn Carbide will receive your RFQ and will contact you as soon as possible Although we suggest you to send your RFQ s right away to our info hoorn carbide com address This way your request will be handled faster 10 4 Order status When you ve placed some orders the webshop gives you the possibility to get an overview of the orders which are still open or already closed Go to Order History and press Orders in the menu bar The order num
11. on and Hint Answer is a similar procedure Fill in the Hint Question and the Hint Answer field and press the Update button 2 Place an order In the webshop you will have the possibility to place an order in three different ways All three methods are explained in the next paragraphs 2 1 Quick Purchase The quick purchase method is fast and simple This method is only interesting if you know exactly which type of end mill you would like to order Press the Quick Purchase button on the menu bar to get started The following screen appears jr Favorites van Hoorn Carbide webshop a E mp Page Safety Tools ir Logout About Us Contact Us Help i roducts Search 20 VAN HOORN gt CARBIDE n aam EEE Basket Items 0 Basket Subtotal 0 00 kN Home Your Basket Quick Purchase Quick List RFQ Order History Your Account Order Entry Please enter the desired part numbers and quantities Add to Basket Add to List Part Number VHAD3080063081 In the Part Number field you can type the exact Van Hoorn Carbide article number as described in our catalogue In the Qty field quantity you can type the desired quantity of that end mill To add this product to the shopping basket press the Add to Basket button It is also possible to add the product to your Quick List To do so simply press the Add to List button For more info
12. rmation about the Quick List see paragraph 2 3 Note It is essential that the part number is filled in completely correct or else the webshop is not able to find the desired product 2 2 Normal Purchase Using the normal purchase method gives you an overview of the whole product range regarding the selected category We suggest you to use this method in order to prevent mistakes Use the Products Search fields above the menu bar to search for the articles you want y Favorites van Hoorn Carbide webshop aD Em Pag Safety Tools Mir Logout About Us Contact Us Help i roducts Searc 4 o VAN HOORN gt CARBIDE Products Search SUN A ES Basket Items g Basket Subtotal 0 00 Home Your Basket Quick Purchase Quick List RFQ Order History Your Account Search Results Category 250 Aluminum There are 150 products that contain your search string Add to Basket Part Number Description VHAD30400570610 Square 4x6x5 R 0 1 z 3 Uncoat 34 50 al VHAD30500570610 Square 5x6x57 R 0 2 z 3 Uncoat 31 50 Gay l VHAD20600570610 Square 6x6x57 R 0 2 z 3 Uncoat 29 50 SJ 1 VHAD30800630810 Square 8x8x63 R 0 2 z 3 Uncoat 39 50 Gay VHAD31000721010 Square 10x10x72 R 0 2 z 3 Unco 58 50 Hl VHAD31200831210 Square 12x12x83 R 0 2 z 3 Unco 79 50 al VHAD31600921610 Square 16x16x92 R 0 2 z 3 Unco 139 00 al VHAD32001042010 Square 20x20x104 R 0 2 z 3 Un
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