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ATT 2000 Manual - Synectix adding value to your communications

1. 7 L S 7 S 7 oO Connection Diagram PBX PSTN ex Wall Adaptor Route all incoming calls to ATT 2000 Connect ATT 2000 to Analog extensions ATT 2000 Musicin Volume Analog Power Supply Control Line in Overflow 12V AC optional S e g m f 2 pe 5 oO i S e U S 2 c F 42 Nn Installation Unpack the unit from its shipping carton Your ATT 2000 shipping carton must contain the following The ATT 2000 Unit User Manual Phone Line Cords Wall Adaptor Select a suitable location for the ATT 2000 to be placed it may be wall mounted or kept on the tabletop The suitable location should have 1 or 2 analog phone extension sockets a power socket close by and should be easily accessible for any service or maintenance work If you plan to mount the unit on the wall please follow the wall mounting instructions given below Use the paper template provided with the unit and secure two wood screws Size 5 or 6 into the wall where you want to mount the unit The distance between the center points of the mounting screws should be 3 inches The wall on which the unit is to be mounted should be strong enough to support the weight of the unit Also make sure that the screws are driven securely into the wall Then hang the unit onto the screws Precautions Do not install this unit where it would be subjected to e Direct su
2. ATT 2000 2 Port Auto Attendant es Synectix ATT 2000 User Manual All specifications information contained herein hardware and software of the unit are subject to change without prior notice CAUTION e Please read this manual thoroughly before operating the unit and retain it for future reference e To prevent fire or shock hazard do not expose this unit to rain or moisture e To avoid electrical shock refer installation servicing of this product to the distributor dealer from whom the purchase was made e No user serviceable parts inside Static Discharge Warning The discharge of electrostatic energy that accumulates on the surface of human body or other surfaces can disrupt the working of ATT 2000 or damage the electronic components used Observe static safe procedures while handling installing maintaining the ATT 2000 On Static Discharge it is observed that the ATT 2000 may experience loss of function which may require a manual reset to start functioning normally i e the unit may have to be powered OFF and restarted to resume proper functioning Safety This product has been tested to comply with the international safety standards as per IEC 60950 and the relevant Australian New Zealand standard Table of Contents General Features Connection Diagram Installation Functional Check Operating Basics Programming the Unit General Programming Rules User Programs Audio
3. List of available programs User Programs 101 499 Program No Name of the Program 101 201 No Of Rings To Pickup 102 202 Transfer Type 103 203 Single Digit Dialing Plan 104 204 Operator Ext 105 205 Fax Extensions 106 206 Invalid Leading Digits 107 207 Valid Extension List 108 Delete Valid Extension 109 209 Invalid Extension List 110 Delete Invalid Extension 111 211 No of Rings For No Answer 112 212 Reroute on busy extension 113 213 Night Operator Extension 114 214 Set Real Time 115 215 Set Office hours Day hours 116 216 Prompt Extension while Transferring 117 217 Record Listen to Main Greeting 118 218 Record Listen to Night Greeting 119 219 Change User Password 120 220 Primary Language Number 121 221 Pilot Greeting Enable Disable 122 222 Record Listen to Pilot Greeting 123 223 Program Holiday dates 124 224 Delete Holiday dates 125 225 Record Listen to Holiday greeting 126 226 Ghost Call check 301 332 Record Submenu Messages 401 432 Listen To Submenu Messages 199 Load Default User Parameters 399 Delete All Submenu Messages Prog No 101 102 103 104 105 106 107 108 109 110 111 112 13 114 115 116 117 118 119 120 121 122 1233 124 125 126 Default User Parameter Table Default Value 0000 0000 Name of the Program No of Rings for Pick up Transfer type Single Digit plan Operator Extension Fax Extension Invalid Leading Digits V
4. Press KK 6789 to enter programming mode Press to exit programming mode Note In the example given above the are the password access digits 6789 is the password itself and is the entry terminator If the caller presses 6789 it is treated as a transfer to an extension General Programming Rules All the digits for the program number and the values for that program should be entered one after the other Where multiple extensions are being entered a is used to append and to end that particular program If the unit responds with the message This entry is invalid it means that either you entered a program number which does not exist or that the parameters for that program are invalid or out of range If a digit is input while the unit is playing a voice prompt the voice prompt stops playing and the unit waits for further inputs Hence until the user is familiar with the programming methodology it is recommended that the user wait for the voice prompts to finish playing fully before proceeding with the next program inputs Some programs require a variable number of digits to be entered while the rest of the programs require a fixed number of digits to be entered Where a variable length entry is permitted if less than the maximum number of digits permitted for that program is entered the key should be used to terminate the entry sequence For the fixed length entry programs the unit starts pro
5. Two Two Six 0 6 sec silence Zero Program 199 Store Default values Store all User default values in the non volatile memory This program takes about 3 seconds to execute any digits entered during this period is ignored Hence wait until the Enter Program number prompt is heard before pressing any more digits Note This program erases all the Extensions entered under the List of Valid Extensions List of Invalid Extensions all Operator extensions Fax extensions Single digit plans and Holiday lists However all Greetings and Audiotex messages are not deleted and will remain as they were Audiotex Menus The AUDIOTEX menus have additional voice recording space and additional program features to enable the user to have multiple voice menus This feature is very useful in allowing the callers to get information for example driving directions rates and availability of rooms in hotels announcements of Holiday specials product pricing or features company directory product information etc The caller may repeat a message or go back to the previous menu or dial an extension or reach the operator from any of the voice menus The Audiotex model has an additional 8 minutes of recording space per port which is fully available for voice menu messages The Audiotex model may have a maximum of 32 messages with a total maximum of 480 seconds of recording time Each of these messages may be of any length and
6. Length of entry fixed 1 digit If any value other than 0 or 1 is entered the unit prompts the message This entry is invalid Program 618 To listen to the currently programmed value for the Action on No digit response You will hear Six One Eight 0 6 sec silence Zero Program 519 Announcer Mode The ATT 2000 may be programmed to work as a Recorded Message Announcer where the unit answers the incoming call plays the recorded message and disconnects the call This type of functioning may be useful when the office has shifted its premises or is closed for renovation or is closed for holidays etc when there is nobody to answer the incoming calls Enter 519 n where n 0 or 1 Default value 0 Normal mode To enable the Announcer mode of operation enter 519 1 Length of entry fixed 1 digit If any value other than 0 or 1 is entered the unit prompts the message This entry is invalid Note In the Announcer mode of operation the DAY greeting is played back irrespective of the Night amp Holiday programming and Fax detection is disabled Program 619 To listen to the currently programmed value for the Announcer mode You will hear Six One Nine 0 6 sec silence Zero Program 520 Change Installer Password The Installer is allowed to have a 5 digit password as against a 4 digit password for the end user To program a new 5 digit password Enter 520 nnnnn nnnnn is th
7. When the ATT 2000 is being used in an Integrated mode where the calls are transferred in a Blind mode and if the extension is busy or no answer the PBX calls the unit back and sends a string to indicate to the ATT 2000 that the called extension was either busy or no answer These strings are known as In band strings and are received by the unit as soon as it goes off hook Hence it is important that the unit wait to receive the In band strings before playing the main greeting in order to avoid missing the in band digit strings The In band signaling mode is disabled if the transfer mode is Semi supervised or Fully supervised and in the blind mode when the wait time for in band digit strings is set to zero If the In band strings are being sent by the PBX then this value must be set to a non zero value When this mode is enabled the ATT 2000 waits for the specified time before playing the Main greeting If this value is set to a very high value unnecessarily all callers will experience a silence period before the main greeting starts playing and this may confuse the callers Hence this value must be carefully programmed to an optimum value Enter 505 n where n 0 to 9 n wait time in seconds If any other value is entered the unit prompts the message This entry is invalid Default value 0 Length of entry fixed 1 digit Program 605 To listen to the currently programmed value for th
8. You will hear in the above example Six One Three 0 6 sec silence Star Star Two beep beep Star Star Three Program 514 Answer String The Answer string is similar to the Transfer and Retrieve string and may be required in some PBX systems to be dialed to patch the external caller to the called extension after the called party has answered the call For example it may be required to dial X 4 to patch the external caller to the called extension after the called party has answered the call For the Primary Answer String enter 517 0 4 Length of entry maximum of 14 digits including the key for each string Default value None The unit will Hang up by default to transfer a call The at the end is not prompted as it is an indicator of the end of the string Program 614 To listen to the currently programmed value for the Answer String You will hear Six One Four 0 6 sec silence Program 515 Busy String The next 3 programs refer to the In band signaling strings dialed by the PBX to signal the call status in the Integrated mode of transfers Here also you may program a Primary and Alternate string for each type and if either string is received by the ATT 2000 it treats the string as matched and takes further action accordingly For example If the Primary Busy string is K 7 5 lt Called Extn gt lt Calling Extn gt to program this string enter 5150 7 K5 K4k4
9. 0 6 sec silence Three 0 6 sec silence Two Zero One Star Four seven Two Zero Program 104 Operator Extension The user may program multiple extensions as DAY Operator extensions These extensions may be of different lengths For example you may enter 104 0 261 3564 In the above example one Single digit one 3 digit and one 4 digit extension has been programmed Press to separate two extensions Press to terminate the entry At least 1 digit must be programmed For example the entry 104 1 is a valid entry However the extensions programmed here must be valid extensions for the PBX When a caller requests a transfer to the Operator extension ATT 2000 dials the first extension in the above list If the unit encounters a busy no answer signal from the first extension it tries the second and if even that is busy no answer it tries the third extension in the list If a blind mode of transfer has been selected the unit dials the first extension and hangs up The unit performs a no answer check on the operator extensions if a Fully supervised mode has been selected The actual mode of transfer must be set by your Installer at the time of installation separately for the Operator extensions Default value 104 0 Length of entry maximum of 16 digits including the key The key is used to terminate the entry sequence If a is entered as the first digit or if two consecutive s are en
10. Prompts Greetings through PC Any one prompt at a time Default Installer Parameter Table Prog No Default Value Name of the Program S01 06 Hook flash Timing 502 2 Delay After Hook flash 503 5 Off hook To Message Delay 504 2 Conflict Timer 505 0 Wait time for in band Signaling digits 506 0 Tone Or Pulse Dial 507 0 Digit Dial Speed 508 0 Operator Transfer Type 509 05 No of Rings for Operator Pick Up SIOE 0 Operator transfer digit Stile 567 Overflow relay pick up string 5 28 Transfer String 513 Retrieve String 514 String for Answer Dillon Strings for Busy 516 Strings For No Answer 517 Strings For End Of Call 518 0 No digit dial action 519 0 Announcer mode of operation 520 Change Installer Password 521 3 Optional Extension length Installer Programs The Installer programs are typically PBX dependent parameters that must be programmed properly in the unit for it to work properly In this model of the ATT 2000 all the available programs have been divided into USER PROGRAMS and INSTALLER PROGRAMS The Installer Programs consist of all the PBX specific parameters which are programmed at the time of the installation and need not be known to the end user These parameters may be saved separately by the Installer in the NVRAM and may be reloaded whenever desired The User programs are mostly site specific parameters which the user may need to change whenever desi
11. digit entries take the unit back to the previous Level 2 menu If no digit is dialed for 20 seconds the unit plays the disconnect greeting and hang up In the above example the message number 10 is not used because the user may have recorded the message and later decided not to use the same Hence it is not necessary that all the messages recorded be in any sequence However this message 10 will continue to occupy the recording space until it is recorded over with another message under Program 310 Note Important It is the user s responsibility to record and assign the message numbers appropriately Important It is the user s responsibility to ensure that the menu options recorded in the Level 1 and 2 menus match the entries for the Level 3 menus in the Single digit dialing plan It is not necessary to record the menu messages in any particular order Extension numbers may not have 9 as the starting digit since 9 signifies a voice menu The entries in program 103 for Audiotex options accept entries up to 5 digits for extensions and when the first digit of the entry is 9 signifying an Audiotex entry only 2 digits after the 9 will be accepted A maximum of 6 options may be given in a Level 2 menu Hence for example 103 5 901 02 03 04 05 06 07 is the maximum allowed While recording any of the Audiotex messages if the end of recording space is reached the unit gives 7 short beeps and auto
12. is Thank you for calling XYZ Company If you know the extension number of the person you wish to reach please dial at any time during this recording For driving directions press 1 for our address press 2 or stay on the line for the Operator The same greeting in Language 2 French would be Merci d appeler l Entreprise XYZ Si vous savez le num ro de poste de la personne que vous souhaitez contacter veuillez composer le num ro a tout moment pendant cet enregistrement Pour des directions de conduite veuillez composer le num ro Un pour notre adresse veuillez composer le num ro Deux ou attendez pour l assistance de l op rateur As you may see above the audiotex prompts are under single digit plan 1 amp 2 in English and 3 amp 4 in French The Audiotex prompts and their submenu prompts for the single digit plans for digits 1 to 4 must be recorded accordingly in the 2 different languages to correspond to these options Program 300 This program may be used to record all Audiotex messages continuously one after the other by playing an audio file on the PC A silence of 3 seconds the tone and 0 6 sec of silence must be used to separate two consecutive messages The last message must be terminated with the tone All previous messages are lost The unit goes On Hook and the audio messages must be input through the RCA socket on the rear panel Program 350 This program is identical to Program 300 except that the
13. is to be transferred to the extension If the Hook Flash duration is too long the call is disconnected Enter 501 nn Range for nn 0 to 49 N g Do a p a T N Hook flash duration nn x 0 05 sec If nn 0 then no hook flash takes place Default value 06 300 ms Length of entry fixed 2 digits Program 601 To listen to the currently programmed value for the Hook flash duration You will hear Six Zero One 0 6 sec silence Zero Six Program 502 Delay after Hook Flash This value determines the delay period after hook flashing and before dialing the digits for transferring a call Enter 502 n wheren 0to9 1 x0 5 sec gives the total delay period and are Invalid entries Default value 2 Length of entry fixed 1 digit If this value is too small the PBX will miss one or more of the digits dialed by the unit for transferring the call Program 602 To listen to the currently programmed value for the Delay after Hook Flash You will hear Six Zero Two 0 6 sec silence Two Program 503 Off Hook to Message Delay This value determines the delay period between the unit going off hook and the start of the message playing Enter 503 n wheren 0to9 nx 0 2 sec gives the total delay period If K is entered the unit prompts the message This entry is invalid Default value 5 Length of entry fixed 1 digit If this value is too small the cal
14. may be dace and re recorded in any order at any time individually or one after the other It is the user s responsibility to match the programming for the single digit dialing plan with the options being played back to the caller in the DAY greeting and the sub menu prompts and the sub menu prompt sequence numbers themselves To record or listen to the voice menu messages go into programming using the password Program numbers for Audiotex 301 332 Record sub menu messages no 1 to 32 Wait for long tone begin speaking press to terminate 401 432 Listen to sub menu messages no 1 to 32 Sample Audiotex main menu Main greeting Thank you for calling XYZ Company If you know the extension of the party you wish to reach please dial it at any time during this greeting For Sales press 1 for Accounts press 2 for Tech support press 3 to know more about our products press 4 for the company directory press 5 for our address press 6 To reach the operator dial 0 or stay on the line In this case the single digit dialing plan in program 103 would be for example Audiotex Menus 103 1 301 302 301 302 are Sales Dept extensions 103 2 411 235 411 235 are Accounts extensions 103 3 261 344 261 344 are Tech support extensions 103 4 901 02 03 04 05 103 5 906 07 08 09 103 6911 The single digit dialing plans for the digits 1 2 and 3 are same as in the case of the standard Auto Attendant However when
15. next program number which will make the unit exit the programming mode Hence the key must be used only if the total number of digits entered is less than 16 Default value None Program 213 To listen to the currently programmed value for the Night Operator extension You will hear Two One Three 0 6 sec silence Program 114 Set Real Time Clock The unit has a battery backed Real Time Clock Proper setting of the Real Time is essential for the unit to switch correctly between the DAY NIGHT and Holiday modes To set the time enter 114 YY MM DD WW HH MM where YY is the Year in two digit format MM is the Month from 01 to 12 DD is the day from 01 to 31 WW is the day of the week Monday 01 Saturday 06 Sunday 07 HH is the hours in 24 hour format 00 to 23 and MM is minutes 00 to 59 If an Invalid value is entered the unit prompts the message This entry is invalid Program 214 Listen to current Date and Time For example if the time is 7 45 am on Monday August 17th 2003 the unit prompts Two One Four 0 6 sec silence Zero Three Zero Eight One Seven Zero One Zero Seven Four Five Program 115 Program DAY NIGHT hours The unit may be programmed for a different mode of operation depending on the time of the day During the DAY mode of operation the Single Digit dialing plans are in use and the operator is the DAY Operator as programmed under Day Operator Extensions prog
16. operating status of the unit When the ATT 2000 is powered ON the green colored POWER lamp blinks a few times rapidly glows steady for 1 second and then flashes on off indicating normal operation The OFF HOOK lamp starts glowing as soon as an incoming call is answered and remains on as long as that port is off hook The PLAY and RECORD lamps glow while the port is playing back or recording a voice message respectively A standard RJ11 phone jack is used to connect the ATT 2000 to the PBX as an extension The ATT 2000 may be wall mounted or kept on the tabletop The unit has wall mounting eyelets on the bottom of the unit which is spaced 3 inches apart The ATT 2000 has a volume control on the rear panel of the unit for adjusting the output level of the voice message being played back to the caller This control is common for both ports in the 2 port version The ATT 2000 does not need any batteries to retain its VOICE MESSAGES or the Program Parameters since both are stored in Non volatile memory The ATT 2000 is a Plug n play product which can be put to use with a minimum of programming It comes with default parameters and default voice messages programmed in the unit which are adequate for most installations At some places the hook flash and other timings may need to be programmed to get the unit to work properly in such cases please contact your dealer for assistance e The ATT 2000 is completely remote programmable 1 g
17. the fax tone is detected before the greeting finishes playing If the unit encounters a Busy or No answer signal from the first extension it tries the second and if even that is Busy No answer it tries the third extension in the list If all the extensions are Busy No answer the call is transferred to the Operator so that the fax call may be attended to manually if possible If a blind mode of transfer has been selected the unit dials the first extension and hangs up Default value 105 The fax detection is disabled by default Length of entry maximum of 16 digits including the key The key is used to terminate the entry sequence If a is entered as the first digit or if two consecutive s are entered anywhere else in the string the system treats it as an invalid entry If 16 digits are entered and then the key is pressed the unit checks for validity of the 16 digits and then stores them if valid But the key is processed as the first digit of the next program number which will make the unit exit the programming mode Hence the key must be used only if the total number of digits entered is less than 16 Program 205 To listen to the currently programmed value for the Fax extensions You will hear Two Zero Five The at the end is not prompted as it is an indicator of the end of the string Program 106 Invalid Leading digits All extensions with these leading digits are
18. the next program number Program 126 Ghost Call Check Enable Disable Ghost Call check Ghost Calls are those calls which are transferred to the Operator after the caller has disconnected or hung up In such cases the Operator answers the call only to find that there is no one at the other end If the Ghost Call Check is enabled the unit waits for the Main greeting to be played till the end and if no digits are dialed till that time it will check for the presence of a disconnect signal from either the PBX or the Telephone Exchange These disconnect tones can be the Dial tone or the Busy tone of the PBX or a special disconnect tone given by the exchange The ATT 2000 can detect all of these tones and disconnects the call without transferring the call to the Operator if any one of these tones is present The disconnect tone cadences given by the Exchange are programmable and is by default set to 750 msec on and 750 msec off Normally the disconnect tone from the Exchange is available for 30 seconds after the caller disconnects Hence if the Main greeting is longer than 30 seconds and if the caller disconnects within the first few seconds the unit may not be able to detect the disconnect tone Hence for proper detection of this tone it is recommended that the Main greeting should be less than 25 seconds long Disable 0 Enable 1 Default 0 Program 226 To listen to the current value You will hear
19. treated as invalid extensions except if that specific extension is listed as a Valid extension OR if that leading digit is part of the Single digit dialing plan For example 106 3456789 makes all extensions whose first digit is 3 or 4 or 5 or 6 or 7 or 8 or 9 as Invalid So if the caller dials 501 he will hear the message This entry is invalid unless the extension 501 is programmed in the VALID LIST of extensions Enter all digits one after other and press to terminate the entry Default value 106 56789 Length of entry maximum of 9 digits including the key The key must be used to terminate the entry only if the total number of digits entered is less than 9 If a is entered the unit prompts This entry is invalid and ignores the entire string of digits that were entered Program 206 To listen to the currently programmed Invalid Leading digits You will hear Two zero Six 0 6 sec silence Five Six Seven Eight Nine The at the end is not prompted as it is an indicator of the end of the string Program 107 Valid Extension List To enter the list of Valid Extensions Under this program the extensions are entered one by one After entering the program number enter the first extension to be placed in the list of valid extensions The extensions may be of any length from 2 to 5 digits The unit checks for validity and stores the extension in the memory If the entry is invalid or if i
20. 201 4720 Enter program number The dialing plan for each digit must be programmed separately To enter only one extension for a digit enter 103 1 127 To delete both extensions entered earlier enter 103 1 To delete only one of the two extensions entered earlier first delete both extensions and then re enter the required extension The mode of transfer to these extensions depends on the transfer mode selected under program 102 The dialing plan for 0 and 9 are not allowed since they are reserved for the Operator extensions It is also not necessary to enable the plan for digits in a sequence For example the dialing plan may be enabled for digits 1 4 and 8 only The Operator digit if other than 0 or 9 should not be part of the single digit plan All the extensions that are entered here are treated as Valid extensions and are not subject to the Invalid leading digit check or the Invalid extension list check The extension numbers may also be repeated between the plans for different single digit plans Default None All single digit plans are disabled by default Program 203 This program prompts the Single digit plan for all digits that have been programmed You will hear for the example on previous page Two Zero Three 0 6 sec silence One 0 6 sec silence One Two Seven Star One Two Five Five 0 6 sec silence Two 0 6 sec silence Three Two Nine One 0 6 sec silence Four One Six
21. 245 will delete extension 245 from the list of Valid extensions If that extension is not present in the list of Valid Extensions you will hear the message This entry is invalid and the unit returns to the Enter Program number prompt To delete all Valid extensions Enter 108 00000 5 zeros must be entered Program 208 This program also prompts the Valid list of extensions Same as program 207 Program 109 Invalid Extension List To enter the list of Invalid Extensions Under this program the extensions are entered one by one After entering the program number enter the first extension to be placed in the list of invalid extensions The extensions may be of any length from 2 to 5 digits The unit checks for validity and stores the extension in the memory If the entry is invalid or if it is a duplicate entry the unit does not store that value An all 0 extension is invalid Press to enter the next extension The entire list of extensions may be entered one after the other without waiting for any response from the unit Press to terminate the programming Length of entry Total of 256 digits inclusive of the between 2 extensions The maximum numbers of invalid extensions that may be stored are 84 extensions of 2 digits or 63 extensions of 3 digits or 50 extensions of 4 digits or 42 extensions of 5 digits After all the available space for the invalid extensions is used up if another e
22. Program 515 to 517 The key is used to terminate the entry sequence If the maximum number of digits are entered 14 digits for 512 to 514 32 digits for 515 to 517 and then the key is pressed the unit checks for validity of these digits and then stores them if valid But the key is processed as the first digit of the next program number which will make the unit exit the programming mode Hence the key must be used only if the total number of digits entered is less than the maximum allowed Program 512 Transfer String The ATT 2000 has a facility to program TWO different Transfer strings Primary and Alternate string Hence while programming you need to select Primary String 0 or Alternate String 1 However it is not necessary to program the Alternate string and may be left blank if not being used For example if a PBX requires that to transfer a call you need to Hook Flash pause dial 1 and then the extension the Primary string to be programmed here would be 5120 0 1 K 1 The extension must not be programmed as a part of the string here To program the Alternate String the entry would be 512 1 Length of entry maximum of 14 digits including the key for each string Default value None The unit will Hook Flash by default to transfer a call The at the end is not prompted as it is an indicator of the end of the string Program 612 To listen to the currently programmed value for the Call T
23. a caller presses 4 the voice menu message no 1 is played the entry 901 indicates that 9xx is a voice prompt and 01 means the first message is played Hence 9xx extensions are not allowed with the Audiotex menus The following entries of 02 03 04 and 05 mean that in message no 01 the user has enabled further options for digits 1 2 3 and 4 A maximum of 6 sub menu options may be programmed So while the menu message no 01 is playing if the caller presses 1 the menu message 02 is played If 2 is pressed menu message 03 is played if 3 is pressed menu message 04 is played and if 4 is pressed menu message 05 is played The menu message stops playing as soon as the caller presses any digit At the main menu if the caller presses 5 the menu message no 06 is played This message should have a recording giving options for digits 1 2 and 3 since 3 entries follow the 906 entry for the single digit dialing plan for digit 5 At the main menu if the caller presses 6 the menu message no 11 is played This recording has no sub menus In the above example main menu message is Level 1 the sub menu messages 01 06 and 11 are Level 2 messages and all the others are Level 3 messages Sample voice sub menus for above example could be as given below 301 XYZ Company manufactures Digital Music On Hold units Call Accounting Systems Auto Attendants and Voice Mail systems For information on Digital Music On Hold press 1 for Call Accountin
24. ain greeting in the Multilingual mode of operation The Pilot greeting gives the option to the caller to select the Language of choice as described in Program 120 This Pilot program may also be enabled in a single Language environment if you want new callers to be transferred to the Operator with the shortest possible delay when they do not know the extension number This feature is also useful in transferring callers from rotary phones to the Operator as quickly as possible For example the Pilot greeting could be Thank you for calling ABC Company Press 1 for further options or stay on the line for assistance Those callers who know the extension may dial the extension immediately while the Pilot greeting is playing or if they wish to listen to further options may press 1 and then use the single digit plan or dial the extension after listening to the main greeting Program 221 To listen to the current value You will hear Two Two One 0 6 sec silence Zero Program 122 Record Pilot greeting To record your message do as follows Enter 122 Listen to the long tone and begin speaking after the tone To terminate the recording finish speaking wait for 2 seconds and then press Program 222 Listen to the current Pilot greeting After the greeting is played back the unit prompts with Enter program number indicating that it is ready to accept the next input If a digit is input while the greeting
25. alid Extension List Delete Valid Extension Invalid Extension List Delete Invalid Extension No of rings for No Answer Reroute on Busy Extension Night Holiday Operator Extension Real Time Day Night hours Prompt Extension Number Disabled Record DAY greeting Record NIGHT greeting User password Language Number Pilot Greeting Disabled Record Pilot Greeting Program Holiday dates Delete Holiday dates Record Holiday greeting Ghost Call Check Disabled Program 101 Number of rings to pick up When the PBX routes an incoming call to the unit it may be programmed to answer the call on either the first ring or anywhere up to the ninth ring Enter 101 n where n 0 to 9 rings If K is entered the unit prompts the message This entry is invalid Default value 1 Length of entry fixed 1 digit Note If 0 rings for pick up has been programmed the incoming call is picked up immediately as soon as the port receives the first ring pulse without waiting for the first ring to complete Program 201 To listen to the currently programmed value for the Number of rings to pick up You will hear Two Zero One 0 6 sec silence One Program 102 Transfer Type To select the TRANSFER TYPE ATT 2000 Supports 3 types of transferring an incoming call Type 0 Semi supervised Type 1 Fully supervised Type 2 Blind mode Semi supervised In this mode the unit transfers the call to an extension if it
26. and the Delay after Hook flash are two parameters which need to be programmed properly before the unit can function correctly The Extension Length may be fixed or variable If the variable length option is programmed any mix of extension lengths say for example 23 304 4155 62701 etc are all valid and calls are transferred to these types of extensions without any problem However if all the extensions are of a fixed length it is recommended to program the Extension Length accordingly The unit accepts any digits that are dialed while the DAY NIGHT HOLIDAY greeting is being played If no digits are dialed till the greeting is over the unit transfers the call to the Day or Night operator depending on the current mode of operation When a caller encounters a BUSY or INVALID or NO ANSWER from an extension they have the option of trying another extension However if the call is not answered on the second try also they have the option of reaching the operator only or hanging up the call However if all the operator extensions are busy a caller may try the Operator extension a maximum of 6 times On the seventh attempt the unit responds with Please try your call again later and disconnects the call It is suggested that the users familiarize themselves with the programming of the unit and then change the default password so that unauthorized changes of the parameters are avoided The Audiotex model uses the digit 9 extensive
27. cessing the entered digits as soon as all the digits are entered The key is not to be used for terminating the entry sequence for these programs All 1xx and 3xx program numbers are for programming values and 2xx and 4xx program numbers are used to playback the programmed values This helps in ascertaining the programmed values If no digits are entered for 40 seconds the unit times out and exits from the programming mode While the password is being entered if no digits are entered the unit times out within 5 seconds and returns to the main greeting On successful completion of a program the old values are overwritten with the new values in the unit s non volatile memory and will come into effect after exiting from the programming mode The unit may take about 1 second to write the values in the non volatile memory If more than 1 digit is entered during this period it may lead to an error or unexpected operation The values that are currently programmed in the system may also be ascertained by listening to the values prompted by the system The key is not prompted since it is used to terminate an entry After the programming is over and the user exits the programming mode by pressing the unit starts playing the DAY NIGHT HOLIDAY greeting and the user may now dial another extension or test the parameters that were just programmed 4 o Ej D da D T pa U q Oo
28. de of transfer depends on the value programmed by your Installer for the Operator transfer mode However if the Re route on Busy extension returns a Busy signal on the first attempt the call is transferred to the regular Operator extension on the next attempt Program 212 To listen to the currently programmed value for the Re route on busy extension You will hear Two One Two 0 6 sec silence The at the end is not prompted as it is an indicator of the end of the String Program 113 Night Operator Extensions The ATT 2000 transfers the caller to the extension programmed under this program number when the Night Holiday mode is enabled and the unit is put into the Night Holiday mode of operation and a caller needs to reach the operator either because he got a busy extension or he dialed an invalid extension Typically this is the extension of the Security Department or could even be for the common answering machine for the organization or the Night desk clerk of a Hotel Length of entry maximum of 16 digits including the key The key is used to terminate the entry sequence If a is entered as the first digit or if two consecutive s are entered anywhere else in the string the system treats it as an invalid entry If 16 digits are entered and then the key is pressed the unit checks for validity of the 16 digits and then stores them if valid But the key is processed as the first digit of the
29. e 4K4 4 KAK4K4 K2K2H Length of entry maximum of 32 digits including the key for each string The called extension and the calling extension information are not required and hence may be ignored However it is important that 4 for each digit of the Called and Calling Extension number be programmed correctly and must be equal to the Extension length Hence mixed Extension lengths may not be used in such cases as it is not be possible to program and decode these strings properly Default value None The at the end is not prompted as it is an indicator of the end of the string Program 615 To listen to the currently programmed value for the Busy string You will hear in the above example where the Alternate Busy string is blank Six One Five 0 6 sec silence Star Star Seven Star Star Five Star Four Star Four Star Four Star Four Star Four Star Four Star Four Star Four Star Two Star Two Program 516 No Answer String The programming for the No Answer string is identical to the Busy string and you may program a Primary and Alternate No Answer string Length of entry maximum of 32 digits including the key for each string The at the end is not prompted as it is an indicator of the end of the string Program 616 To listen to the currently programmed value for the No Answer string You will hear when no strings are present Six One Five 0 6 sec silence Program 517 E
30. e Wait time for In band digit strings You will hear Six Zero five 0 6 sec silence Zero Program 506 Tone or Pulse dialing The ATT 2000 has the capability to transfer the calls by dialing in the Pulse mode This feature may be useful when installing the ATT 2000 on the older PBX systems which only support the Pulse mode of dialing By default the mode is set to TONE dialing Program value 0 To set the PULSE mode of dialing enter 506 1 If any value other than 0 or 1 is entered the unit prompts the message This entry is invalid Default value 0 Length of entry fixed 1 digit Program 606 To listen to the currently programmed value for the Tone Pulse dial value You will hear Six Zero Six 0 6 sec silence Zero Program 507 Digit Dial Speed Tone duration The durations of the Digit Tones are programmable in the ATT 2000 though the default value is expected to work satisfactorily in most PBX systems If the default value is too small a value resulting in the PBX missing some digits this value may be increased to generate longer tones Enter 507 n where n 0 to 9 Tone duration n x 50 70 milliseconds Default value 0 Length of entry fixed 1 digit Program 607 To listen to the currently programmed value for the Digit Dial speed You will hear Six Zero Seven 0 6 sec silence Zero Program 508 Operator Transfer Type ATT 2000 Supports 3 types of
31. e dial 0 or stay on the line Thank you for calling Our offices are closed at present Please dial 0 for the Night Operator or try your call again during regular office hours Thank you for calling Our offices are closed at present on account of a holiday Please call us again on a regular working day Nn _ Y E 5 1 Q 7 Specifications Power Supply Through Wall Adaptor 12 V A C 1 W Voice Storage 4 Minutes per port for ATT 2000 and an additional 8 minutes per port for Audiotex model Message Storage Message stored in a non volatile memory Battery not required Front Panel Indicators Record Play and Off Hook Lamps Recording Through RCA socket Volume Control Provided on the rear panel of the unit Mounting Wall or Desktop Frequency Response 40 3400 Hz Sampling Rate 8 0 KHz Typical Connection to PBX Through RJ11 Jack and analog port of PBX Statutory Information FCC Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and may radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that
32. e new password that you want to set The password may include but not as a digit Length of entry fixed 5 digits The Installer may also Listen to and reprogram the User password under Program 119 Program 620 The currently programmed password is played back Program 521 Optional Extension Length The ATT 2000 has the ability to accept extension numbers with variable number of digits from 2 to 5 or it can be made to accept a fixed extension length To use the variable extension length option program the Length 0 under this program In this case whenever the caller dials an extension it will transfer the call after receiving 5 digits or if less than 5 digits are dialed wait for the conflict timer to elapse after the last digit has been dialed and then transfer the call Hence if there are no 5 digit extensions and if 0 is programmed there will always be a delay of a few seconds depending on the conflict timer value before the call is transferred and this may lead to some confusion for the callers If all the extensions are of a fixed length it is advisable to program the value accordingly under this program If the programmed value is 2 or 3 or 4 or 5 the unit waits for only that many number of digits to be dialed by the caller and transfers the call immediately once all the digits are received Enter 521 n where n 0 2 3 4 5 Default value 3 Length of entry fixed 1 digit Program 621 To li
33. en the unit is located physically close to the PC on which the prompt file is being played The 900 924 programs are expected to give a better quality recording of the prompts since the noise and bandwidth limitations of the Telephone line are not present as in the case of Program numbers 700 724 Program 970 The previously saved Installer Program parameters are loaded from NVRAM Non Volatile RAM If these parameters have not been saved earlier the unit prompts This entry is invalid Program 980 All the Installer Program parameters are saved in NVRAM separately N 2 a z T m O OND OT PWN 20 21 2 25 24 Default prompts Please dial O for operator assistance or else try your call later am sorry that extension is busy am sorry there is no answer from that extension Transferring call To extension Please hang up this call will now be disconnected This entry is invalid Zero One Two Three Four Five Six Seven Eight Nine Star Press star to repeat the message pound to exit nine to return to previous menu or 0 for the Operator Enter program number Please try another extension or dial 0 for the operator Thank you for calling If you know the extension number of the party you wish to reach please dial it any time during this greeting To send a fax press the start button on your fax machine now To reach the operator pleas
34. er the single digit dialing plan is not available during the NIGHT mode and HOLIDAY mode Recording space The unit has 4 minutes of recording space available totally on each port for the Default prompts the DAY NIGHT and HOLIDAY greetings for each language The default prompts in English occupy about 50 seconds of space Hence in a single language environment the balance space of 190 seconds is available for the Day Night and Holiday greetings Each of these greetings may be of any length as long as the total duration is within 190 seconds In a Multilingual environment the default prompts of the second language use up 50 to 60 seconds out of these 190 seconds The Day Night and Holiday greetings of both the languages as well as the Pilot greeting must be made to fit into the balance of 130 to 140 seconds Note a The DAY NIGHT and HOLIDAY greetings may be recorded in any sequence at any time and may be of any duration subject to the total maximum space available b Each greeting may be recorded separately without having to record the other greetings at the same time c Once a new greeting is recorded restoring the factory default settings cannot retrieve the default greeting i is 1 lt c e2 S Lez J a Programming the Unit The ATT 2000 Auto Attendant is shipped from the factory with default settings which should be good enough to work in most installations How
35. ever some site specific parameters may need to be programmed before the unit is put into operation The following pages list the available programs along with the valid input parameters and the defaults already programmed in the unit The unit has a built in set of voice prompts which are used to guide the user during programming and also to ascertain the currently programmed values in the system The unit is fully remote programmable The user can program and check all of the values as well as record the DAY NIGHT HOLIDAY greeting from any remote location by calling into the unit from a standard touch tone phone instrument To enter the Programming Mode Call in to the ATT 2000 by dialing the extension to which it is connected The unit picks up the call and starts playing the DAY NIGHT HOLIDAY greeting At any time while the greeting is being played press the star key to enter the Programming mode As soon as is pressed the DAY NIGHT HOLIDAY greeting stops playing Now press another then the 4 digit password followed by the key The default User password is 6789 Note The user password provides access to USER PROGRAMS only whereas the Installer Password provides access to ALL PROGRAMS If the password is valid the unit prompts you with the message Enter Program Number If the password is invalid you will hear the message This entry is invalid and the unit returns to the DAY NIGHT HOLIDAY greeting
36. feature allows you to have 2 languages without having to record the prompts every time you want to change the language In this Primary Language mode of operation the short Pilot greeting is not applicable Enabling the Pilot greeting would automatically select the Simultaneous mode of multilingual operation To select the Language of choice enter 120 n where n is the Language number and may be 1 or 2 only Note The total duration of the Pilot prompt and all the Multilingual prompts must not exceed 4 minutes The Language Number is also used to change the DAY NIGHT HOLIDAY greeting of the second language in the Multilingual mode of operation When the Multilingual mode has been enabled the programs for recording the Day or the Night Holiday greeting would change the greeting of the Language selected under the language Number For example if you have recorded French prompts as Language 2 and you wish to change the French NIGHT greeting only do as follows Program Language number 2 go into Program 118 and record French NIGHT greeting Change the Language number back to its original value Program 220 To listen to the current Primary Language number You will hear Two Two Zero 0 6 sec silence One Program 121 Pilot Greeting Enable Disable Pilot Greeting Disable 0 Enable 1 Default 0 The Pilot greeting is a short greeting played before the M
37. g press 2 for Auto attendant press 3 and for Voice mail press 4 302 The Music On Hold is available with a recording time of up to 8 minutes These units have fully non volatile voice storage with more than 1 million recording cycles and retention of recording is guaranteed for 10 years without power 303 The Call Accounting systems are available as Stand alone units with a built in modem port PMS interface for most of the popular PMS systems PBX integration etc Standard models have storage for 3000 calls and may be upgraded to 15000 calls 304 The Auto Attendants are available in 2 port versions with 4 minutes of voice storage available for each port They are fully remote programmable and even the Main greeting may be recorded from a remote location These units also have voice prompting for ascertaining the programmed values 305 Stand alone Voice mail Systems in 2 port and 4 port versions with 128 mailboxes and storage from 4 hours to 20 hours are available PC based Voice mail systems with 10000 mail boxes and 600 hours of voice storage are available in 4 port to 48 port versions having advanced features like remote call forwarding emergency paging remote maintenance etc 306 For directory of the Sales Department press 1 for Accounts department press 2 and for Tech support press 3 307 For Anthony dial 209 for Mary dial 206 for Julie dial 205 308 For Robert dial 211 for Rita dial 210 309 For Jacob dia
38. interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which may be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment This Class B digital apparatus meets all requirements of the Canadian Interference causing Equipment Regulation Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada C 4 This product complies with the requirements of the following European Directives The EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC both amended by the Directive 93 68 EEC S S c 2 gt tc fo P 4 n Limited Warranty See the Limited Warranty card supplied with the unit for details Shipping the unit for repairs replacement during or after the warranty period Before shipping ensure that the product is packed in eithe
39. is playing the unit terminates the greeting playback and accepts the dialed digit as the first digit of the next program number Program 123 Program Holiday dates To enter the list of Holidays Under this program all the Holidays including Sundays and Weekends up to a maximum of 16 holidays are entered one after the other in MMDD format with a separating two successive entries The unit checks for validity and stores the dates in the memory If the entry is Invalid or if it is a duplicate entry the unit does not store that value To program the Weekly Holiday for example Sunday you should enter 0007 where MM 00 signifies that it is common throughout the year and the DD 07 signifies the day of the week where Monday 01 Saturday 06 Sunday 07 Similarly to program Saturday as the Weekend Holiday you should enter 0006 where the DD 06 signifies Saturday For example to program all Sundays Saturdays January 20 February 17 May 26 July 4 September 1 October 13 November 11 November 27 and December 25 as Holidays you should enter 123 0006 0007 0120 0217 0526 0704 0901 1013 1111 X 1127 X 1225 Length of entry Total of 80 digits inclusive of the between 2 Holidays Maximum number of Holidays 16 New entries are appended to the existing list of Holidays and the Holidays may be entered in any order After all the available space for the Holidays is used up if another date is entered the unit prompt
40. it for 2 seconds and then press Note Refer to the Recording Space section for details on the available recording time in the unit The NIGHT greeting may be recorded separately without having to record the DAY or the HOLIDAY greeting at the same time Program 218 To listen to NIGHT greeting Enter 218 After the NIGHT greeting is played back the unit prompts with Enter program number indicating that it is ready to accept the next input If a digit is input while the NIGHT greeting is playing the unit terminates the greeting playback and accepts the dialed digit as the first digit of the next program number Program 119 User Password To program a new 4 digit password Enter 119 nnnn nnnn is the new password that you want to set The password may include but not as a digit Length of entry fixed 4 digits Default password 6789 The which precedes the password while going into the programming mode from the main greeting are not treated as part of the password Program 219 To listen to the currently programmed password You will hear Two One Nine 0 6 sec silence Six Seven Eight Nine Program 120 Language Number Select Primary Language The ATT 2000 may be used in a multilingual environment as it supports 2 Languages The Main Greetings and the Default prompts may be recorded in 2 different languages However the total recording space for all these greeti
41. l 101 for Vincent dial 300 311 Our address is 9999 99 Street West Somecity We are located just opposite the Supermart within 2 minutes drive from the University building Our fax number is 999 9999 After playing any of the Level 2 or Level 3 menu messages the default prompt Press to repeat this message 9 to go to previous menu 0 to reach the operator to hang up or dial the desired extension is played When the main greeting is playing Level 1 the first digit dialed by the caller is subject to the Conflict dialing timer value When a Level 2 message is playing if any digit other than X 0 or 9 is dialed the unit checks if any sub menus are enabled and whether the dialed digit has a matching sub menu entry If an entry exists the conflict dialing timer value is used to wait for further entry If no further digits are received the unit plays the appropriate sub menu message If more digits are received the unit treats them as an extension transfer and further action would depend on the invalid leading digits entries Valid and Invalid extension lists If an invalid single digit is dialed that is a digit for which no matching sub menu has been programmed the unit prompts This entry is invalid and returns to the previous level which is the main greeting A Level 3 menu may not have any sub menus and hence all entries other than 0 or 9 are treated as extension transfers Invalid single
42. led whereas it prompts Please hold while your call is transferred to extension Three One Nine if this feature is enabled To Disable the feature enter 116 0 and to Enable enter 116 1 Default value 0 Program 216 Listen to the currently programmed value The unit prompts Two One Six 0 6 sec silence Zero Program 117 Day Greeting To record the DAY greeting ATT 2000 has a default DAY greeting already recorded in it To record your message over this default greeting do as follows Enter 117 Listen to the long tone and begin speaking after the tone To terminate the recording finish speaking wait for 2 seconds and then press Note Refer to the Recording Space section for details on the available recording time in the unit Program 217 To listen to DAY greeting Enter 217 After the DAY greeting is played back the unit prompts with Enter program number indicating that it is ready to accept the next input If a digit is input while the DAY greeting is playing the unit will terminate the greeting playback and accept the dialed digit as the first digit of the next program number Program 118 Night Greeting To record the NIGHT greeting ATT 2000 has a default NIGHT greeting already recorded in it To record your message over this default greeting do as follows Enter 118 Listen to the long tone and begin speaking after the tone To terminate the recording finish speaking wa
43. ler may miss the first few syllables or the first word of the main greeting Program 603 To listen to the currently programmed value for the Message delay You will hear Six Zero Three 0 6 sec silence Five Program 504 Conflict Timer The conflict timer value decides how long the unit waits for the caller to press another digit before transferring the call as per the single digit plan when the first digit is pressed or to the extension itself when 2 or more digits have been pressed If another digit is entered within this waiting period the unit again waits for the conflict timer duration to elapse before processing the digits If the single digit dialing plan has been enabled for a digit and if that is the first digit dialed by the caller the unit transfers as per the Single digit plan after the Conflict timer duration elapses if no further digits are received If the dialing plan has not been enabled for the first digit dialed by the caller the unit waits for the caller to enter the next digit Enter 504 n where n 2 3 4 0r 5 n wait period in seconds If any other value is entered the unit prompts the message This entry is invalid Default value 2 Length of entry fixed 1 digit Program 604 To listen to the currently programmed value for the Conflict timer You will hear Six Zero Four 0 6 sec silence Two Program 505 Wait time for In band digit strings
44. ly in its Audiotex function Hence extension numbers beginning with the number 9 are not recommended If any such extensions do exist the unit transfers calls to these extensions from within the main greeting only and not from within an Audiotex menu message Day Night Holiday mode The unit may be operated in the DAY or NIGHT HOLIDAY mode the change over is automatic depending on the Real time clock of the unit and the Day Night Holiday timings programmed in the unit If it is desired to operate the unit in the DAY mode only then the Day and Night timings should both be set to 0000 hours The unit plays the greeting depending on the DAY or the NIGHT or the HOLIDAY mode A separate Night Operator extension may be programmed in the ATT 2000 If a caller dials the operator digit OR if the caller encounters a Busy or Invalid extension the call is transferred to the DAY operator if the DAY mode is in operation or the NIGHT operator if it is the NIGHT HOLIDAY mode If you desire that the callers are able to reach the Security Department or your answering machine during the night time or during a Holiday the Night Holiday greeting should be recorded accordingly The callers should be asked to dial the extension number of the Security Department or the extension to which the answering machine is connected Alternatively the extension of the Security Department itself could be programmed as the Night Operator extension Howev
45. matically terminates the recording An attempt to record a new message immediately terminates with the 7 short beeps and a This entry is Invalid prompt When there is no further recording space available an existing message may be re recorded till it fills up the same amount of space that it had occupied earlier There is no provision to delete a message once it is recorded Hence if all available space is used up and if an existing message is to be deleted start re recording that message and terminate within 1 second itself While recording the Audiotex messages the recording may be terminated by pressing the key allow a 3 second silence before pressing the key Important Sometimes when the recording of a voice menu message is terminated by pressing the key the tone also gets recorded at the end of the message When this message is played back to a caller accessing the voice menus the call may get terminated because the tone at the end of the message may be taken as the tone pressed by the caller to terminate the call Hence it is very important to play back each message after recording and ensure that you do not hear the tone at the end of the message If the tone is recorded you must re record the message to ensure that the tone does not get recorded at the end of the message However this is a very rare occurrence and you may not need to re record at all in most cases Flow chart for the example gi
46. mber of rings before deciding that there is no answer at that extension The ring signal has a very specific cadence and any response not matching the ringing sequence of that PBX are taken as answered and the caller is connected to that extension Enter 111 n where n 3 to 9 For all other digits the unit prompts the message This entry is invalid Default value 5 Length of entry fixed 1 digit The unit counts the number of rings returned by the called extension and if this exceeds the programmed value the unit retrieves the call and plays the prompt I am sorry there is no answer from that extension The call is treated as answered if the call progress cadence returned by the called extension does not match the programmed Ring cadence Program 211 To listen to the value for the Number of rings for No Answer You will hear Two One One 0 6 sec silence Five Program 112 Re route on Busy Extension If an extension to which a caller requests a transfer returns a busy signal the caller hears the prompt I am sorry that extension is busy Please dial O for an Operator or try your call later Now if the caller dials 0 the call is transferred to this alternate Reroute on busy extension Default value 112 One extension of any length max 5 digits may be programmed as a Reroute on busy extension If this is not programmed the call is routed to the normal Operator extension The mo
47. nd of Call String Hang up string The programming for the End of call string is identical to the Busy string and you may program a Primary and Alternate End of call string The Hang up string is sent by the PBX whenever the caller disconnects after calling the ATT 2000 The unit detects this string and terminates the call immediately if the received string matches either the Primary or the Alternate End of call Hang up string Length of entry maximum of 32 digits including the key for each string Default value None The at the end is not prompted as it is an indicator of the end of the string Program 617 To listen to the currently programmed value for the Primary End of Call String You will hear Six One Six 0 6 sec silence Program 518 Action on No digit response When the caller tries an extension for the first time and gets a Busy or No answer the ATT 2000 prompts Please try another extension or dial 0 for the Operator and after the second attempt the unit prompts Please dial 0 for the Operator or try your call again later The ATT 2000 may be programmed to either disconnect or transfer the caller to the Operator if the caller does not press 0 when the caller has already tried one or two extensions which were either Busy or No answer Enter 518 n where n 0 or 1 Default value 0 transfer to operator To have all such calls disconnected enter 518 1 enter 518 1
48. ngle Digit Dialing Plan Enter 510 n where n 0 to 9 Default value 0 Length of entry fixed 1 digit Program 610 iv listen to the currently programmed value for the Operator transfer Igit You will hear Six One Zero 0 6 sec silence Zero Program 511 Overflow Relay Pick up The ATT 2000 has an optional provision for the incoming call to be picked up through the Overflow Relay When an incoming call goes unanswered at the Operator Console the PBX may be programmed to activate the Overflow relay These relay contacts may be wired to the Overflow Relay input of the ATT 2000 When the Overflow relay closes and opens its contacts a pre defined number of times the ATT 2000 goes off hook and dials the pick up code now the PBX connects the incoming call to the ATT 2000 and then starts playing the main greeting The caller then has all the options available through the ATT 2000 Default value 511 5 67 In the above example 5 is the number of relay closures to wait before dialing the pick up code 67 The number of relay closures may be any value from 1 to 9 The value 511 disables the Overflow pick up feature Length of entry variable Maximum total 5 digits A call routed normally by the PBX to the ATT 2000 has a higher priority over the Overflow Pickup call And hence if a normal call comes in while the unit is waiting for the requisite number of Overflow relay closures it abandons the O
49. ngs and prompts is 4 minutes Hence when this option is desired to be put to use it is necessary to record the DAY NIGHT HOLIDAY greetings and all the Default prompts in the other language The MULTILINGUAL feature may be used in two different modes as follows a SIMULTANEOUS Mode In this mode the prompts are recorded in the 2 languages and an additional short Pilot prompt containing the Multilingual prompt is played as soon as the call is answered by the unit This Pilot prompt is described in the next Program 121 and must be recorded and enabled Here the Pilot prompt would be for example To continue in English press 1 Pour continuer en francais veuillez composer le num ro Deux Depending on the digit pressed by the caller the Main greeting and the default prompts in the corresponding Language are played If the caller does not press any digit the main greeting of the Primary Language is played b PRIMARY Mode In this mode you may record the Greetings and the prompts in the 2 languages but select either of them as the active language The Pilot greeting must be disabled For example you have recorded the Greetings and the prompts in English Language 1 and French Language 2 but you would like to have only the French prompts enabled In such a case under this program set the Primary Language 2 If it is desired to change the Primary Language at a later date program the language number accordingly This
50. nlight moisture or rain e Heat sources Radiators Air Ducts etc e Draft from an air conditioner e Excessive dust or corrosive fumes e Mechanical shock or vibration Plug in the Adaptor into the power socket and switch on the power to the unit The power lamp on the unit flashes rapidly for about 2 seconds remains steady for a second and then continues to flash once a second indicating normal operation Insert the phone line cord in the phone socket on the unit and insert the other end into the wall extension socket for both the ports Sometimes when the power is first applied or when the phone cord is inserted the Power lamp may glow steadily for about 5 seconds before returning to the slow On Off flashing state This is normal and need not cause any concern You are now ready to do a Functional Check of the unit Functional Check After the Installation has been completed satisfactorily you should carry out a few preliminary checks before putting the unit into operation If you are looking at the ATT 2000 while you are running the functional check it is very easy to solve any problems that may be encountered as well as understand the programming methods You will need another extension with a phone from which you can call into the ATT 2000 to go through the functional check Ascertain the extension number of the ATT 2000 and call into it from the phone The unit should pick up the call after the second ring and star
51. r the original shipping carton or in a well padded heavy duty corrugated box to prevent damage to the unit in transit Enclose a copy of your sales invoice proof of purchase and ship the unit to your dealer distributor freight prepaid and insured for a replacement value
52. ram During the NIGHT HOLIDAY mode of operation the Single Digit dialing plans are NOT available for use and the operator is the NIGHT Operator as programmed under Night Operator Extensions program To set the DAY HOURS for example enter 115 08001700 to have the DAY mode from 8 AM to 5 PM The unit expects an 8 digit HHMM1 HHMM2 string to follow the program number and automatically validates and stores the value if valid or else prompts This entry is invalid if an invalid time string is entered The DAY mode is from HHMM1 to HHMM2 and the NIGHT mode is from HHMM2 to HHMM1 In the above example the NIGHT mode is from 5 PM to 8 AM If the NIGHT mode of operation is not required enter HHMM1 HHMM2 and the unit treats the entire 24 hour duration as the DAY mode For example 115 0000 0000 effectively disables the NIGHT mode of operation Program 215 Listen to the currently programmed DAY NIGHT hours setting In the above example the unit will prompt Two One five 0 6 sec silence Zero Eight Zero Zero One Seven Zero Zero Program 116 Prompt Extension Number Enable Disable Prompt extension number while transferring call ATT 2000 has a feature by which the extension number may be prompted to the caller while transferring the call For example if a caller dialed 319 to transfer to extension 319 the unit prompts Please hold while your call is transferred when this feature is disab
53. ransfer strings enter 612 The unit prompts the Primary string first gives two short beeps and then prompts the Alternate string You will hear for the above example Six One Two 0 6 sec silence Star Zero Star One Star Star One If the alternate string is also programmed the unit prompts the primary string gives two short beeps and then prompts the alternate string Program 513 Retrieve String In some PBX systems it may be necessary to dial a special string to retrieve a call when the extension to which a call is transferred is Busy or No answer Here you must program TWO different Retrieve strings Busy Invalid Retrieve string 0 and No answer Retrieve string 1 For example you may need to dial 2 to retrieve a call from a Busy extension and 3 to retrieve a call from a No answer extension In this case the Busy string to be programmed here would be 513 0 X 2 and the No answer string would be 513 1 3 Note If the Busy retrieve string is identical to the No answer retrieve string you must program the same string in both places The No answer retrieve string should not be left blank Length of entry maximum of 14 digits including the key for each string Default value None The unit will Hook Flash by default to retrieve a call The at the end is not prompted as it is an indicator of the end of the string Program 613 To listen to the currently programmed Retrieve strings enter 613
54. red Extension Length This model of the ATT 2000 may be programmed and used in an installation where the extension numbers are of fixed lengths or different lengths from 2 to 5 digits Hence if 23 456 7890 and 34567 are all valid extension numbers in a particular installation the ATT 2000 transfers calls to these extensions without any problem The minimum length of an Extension is 2 digits and maximum is 5 digits Hence whenever the unit is waiting for an Extension number to be input by the caller whether in the Main Greeting or under programming the unit processes the digits as soon as 5 digits are received or if less than 5 digits are received the input is processed as soon as the Conflict timer duration has elapsed after the last digit was entered Because of this in installations where the extensions are of 2 or 3 or 4 digits only the callers may notice a short delay of about 2 seconds after entering the last digit before the unit transfers the call If all the extensions are of a fixed length this delay can be avoided by programming the Extension Length accordingly in Program 521 All 5xx programs are for programming a new value and 6xx programs are for listening to the programmed value Program 501 Hook flash timing The hook flash duration is programmable in steps of 50 msec 0 05 sec from 0 to 2 45 seconds If the Hook Flash duration is too short the caller hears the digits being dialed by the PBX when the call
55. returns a ring signal If that extension is busy or invalid the appropriate message is played back to the caller Fully supervised In this mode the unit waits for the extension to answer before transferring the incoming call If there is no answer from the extension the unit plays back the message I am sorry there is no answer from that extension and then allows the caller to dial 0 for the operator or dial another extension or hang up The number of rings that the unit waits before deciding there is no answer from the called extension depends on the value programmed under program 111 When a call is transferred to an extension the ATT 2000 intelligently analyses two consecutive call progress cycles to decide whether the called extension is busy or invalid or if there is no answer If the called party answers the call is patched through immediately Some PBXs return a BUSY signal when an Invalid extension is dialed In such cases the unit plays back the message I am sorry that extension is busy for invalid extension transfers If it is very important to distinguish between a BUSY and INVALID extension all invalid extensions must be programmed in the unit Invalid leading digits and list of invalid extensions Blind mode In this mode the unit does not check for ring no answer busy and re order signals from the PBX and the call is transferred as long as it is not part of the invalid exten
56. rogram 900 901 924 Record All prompts and greetings through PC local All the default prompts may be recorded by playing a voice file on the PC and fed into the unit through the Music Audio input of the ATT 2000 unit Under this program the unit goes on hook after the program number is entered To change the default prompt of the second language in a multilingual set up first set the Language number in Program 120 to 2 and then use the program numbers 901 to 924 to change the desired default prompt To record all Default prompts one after the other use Program number 900 followed by the Language number 1 or 2 The unit gives a long beep and goes on hook after the digit specifying the Language number is entered Start recording after the unit goes On Hook A silence of 3 seconds the tone and 0 6 sec of silence must be used to separate two consecutive messages This program is useful in recording the second language prompts for the first time Note The difference between Program numbers 700 724 and 900 924 is that in 700 724 the unit remains Off hook and the prompts must be fed through the telephone line either by speaking into the phone directly or by using the special PC to phone adaptor when the prompt file is played on the PC and the ATT 2000 unit is in a remote location In Program 900 924 the unit goes On hook and the input is through the Music In socket on the front panel Hence 900 924 may be used only wh
57. s This entry is invalid and return to the Enter Program number prompt Default value 123 There are no default entries for this program Program 223 To listen to the currently programmed list of Holidays You will hear Two Two Three 0 6 sec silence The at the end is not prompted as it is an indicator of the end of the string Program 124 Delete Holiday To delete a Holiday Enter the date to be deleted after the program number For example 124 1225 deletes December 25th from the list of Holidays If that Date is not present in the list you will hear the message This entry is invalid and the unit returns to the Enter Program number prompt To delete all Holidays in the list enter 124 0000 Four zeros must be entered Program 224 This program also prompts the List of Holidays Same as program 223 Program 125 Record HOLIDAY greeting To record your Holiday greeting do as follows Enter 125 Listen to the long tone and begin speaking after the tone To terminate the recording finish speaking wait for 2 seconds and then press Program 225 Listen to the current Holiday greeting After the greeting is played back the unit prompts with Enter program number indicating that it is ready to accept the next input If a digit is input while the greeting is playing the unit terminates the greeting playback and accepts the dialed digit as the first digit of
58. sion If no re are dialed it transfers the call to the operator extension programmed in the unit If these basic functions work properly go into programming mode and set all the other parameters to suit your site Most of the common problems along with the possible causes and remedies are listed on our website If you faced any problem during the basic functional check look through the Trouble shooting guide on our website or call for Tech support Note The POWER lamp blinks roughly two times in a second when the unit is in the NIGHT and HOLIDAY MODE and roughly at about once a second in the DAY MODE 5 1 lt U _ v rs N N A a E S u Q e Operating Basics The ATT 2000 has several built in features To make the best use of these features it is necessary to understand the working of the unit as well as some features of your PBX and the site where it is being installed The default parameters have been designed to work straight away for most of the installations However some sites may require additional programming Please note that the ATT 2000 comes with factory recorded default prompts and Day Night amp Holiday Greetings These greetings once recorded over cannot be retrieved The default Day Night Holiday greetings and default Prompts and also the pray messages may be recorded over in any order and as many times as esired The Hook Flash duration
59. sion list The unit dials out the extension and hangs up This mode is normally used where the PBX is used in the Integrated mode of call transfer where the call transfer occurs much faster than in the Semi supervised or Fully supervised mode of operation Enter 102 n where n 0 1 or 2 If any other value is entered the unit prompts the message This entry is invalid Default value 1 Length of entry fixed 1 digit Program 202 To listen to the currently programmed value for the Transfer type You will hear Two zero Two 0 6 sec silence One Program 103 Single Digit Dialing Plan See the Audiotex section also The user has the option of allowing access to a group of extensions by dialing a single digit For example the DAY greeting may be dial 1 for Sales 2 for Accounts and 3 for Reservations And when the caller dials 1 you can make the unit transfer the call to say 127 or 1255 if 2 is dialed transfer to 3291 or 416 and if 3 is dialed transfer to 201 or 4720 and so on In the above example a single digit plan for 1 2 and 3 has been enabled The dialing plan may be enabled for the digits 1 to 8 For each digit two extensions may be programmed and the extensions may be 2 to 5 digits in length The dialing plans for the digits 0 and 9 are not allowed The programming sequence for the above example is as follows 103 1 127 1255 Enter program number 103 2 3291 416 Enter program number 103 3
60. sten to the currently programmed value for the Extension Length You will hear Six Two One 0 6 sec silence Three Program 700 800 900 Program 700 701 724 Record all prompts and greetings Through phone line remote recording You may record any of the default prompts remotely using this program The default prompt list is given at the end of this manual To change the default prompt of the second language in a multilingual set up first set the default prompt of the second language in a multilingual set up first set the Language number in Program 120 to 2 and then use the program numbers 701 to 724 to change the desired default prompt To record all Default prompts one after the other use Program number 700 followed by the Language number 1 or 2 Start recording after you hear a long beep A silence of 3 seconds the tone and 0 6 sec of silence must be used to separate two consecutive messages This program is useful in recording the second language prompts for the first time Program 800 801 824 Listen to Default prompts and greetings Program number 800 plays back all the Default prompts one after the other Use program number 801 to 824 to listen to any one prompt at a time To listen to the default prompt of the second language in a multilingual set up first set the Language number in Program 120 to 2 and then use the program numbers 801 to 824 to listen to the desired default prompt P
61. t is a duplicate entry the unit does not store that value An all 0 extension is invalid Press to enter the next extension The entire list of extensions may be entered one after the other without waiting for any response from the unit Press to terminate the programming Length of entry Total of 256 digits inclusive of the between 2 extensions The maximum numbers of valid extensions that may be stored are 84 extensions of 2 digits or 63 extensions of 3 digits or 50 extensions of 4 digits or 42 extensions of 5 digits After all the available space for the valid extensions is used up if another extension is entered the unit prompts This entry is invalid and returns to the Enter Program number prompt Default value 107 There are no default entries for this program Program 207 To listen to the currently programmed list of valid extensions You will hear Two Zero Seven 0 6 sec silence The at the end is not prompted as it is an indicator of the end of the string Note An entry in the list of valid extensions overrides the Invalid leading digit entries and the list of Invalid extensions For example if 5 is an invalid leading digit but extension 534 is entered in the list of valid extensions it is treated as a valid extension Program 108 Delete Valid Extension To delete one or all of the Valid extensions Enter the extension to be deleted after the program number For example 108
62. t playing the Main greeting If the ATT 2000 does not pick up the call by the second ring observe whether the Power lamp on the unit is steady or flashing If it is still flashing it means that the unit is not getting any RING signal Check the extension into which the ATT 2000 is plugged in may be the extension is faulty or you may be calling some other extension number If the Power lamp is steady wait for at least 16 rings if the unit picks up the call before 16 rings it may be because the default parameters have got changed If the unit does not pick up the call even after 16 rings most likely the ringing signal received from the PBX is faulty Once the unit picks up and answers the call listen to the voice message and adjust the volume if necessary The Volume control is located on the rear panel of the unit As long as the unit remains off hook the OFF HOOK lamp glows steadily Whenever the unit is playing a voice message the PLAY lamp on the unit will also be glowing Now call into the ATT 2000 and dial an extension number while the unit is playing the DAY or NIGHT HOLIDAY greeting Confirm that the unit transfers the call to the extension that you had dialed Set the Real Time Clock to the correct time and then program the Day and Night timings Call into the unit and listen to both the Day and Night greetings by changing the Day and Night timings If a fax call is routed to the unit it transfers the call to the fax exten
63. tered anywhere else in the string the system treats it as an invalid entry If 16 digits are entered and then the key is pressed the unit checks for validity of the 16 digits and then stores them if valid But the key is processed as the first digit of the next program number which will make the unit exit the programming mode Hence the key must be used only if the total number of digits entered is less than 16 Program 204 To listen to the currently programmed value for the Operator extensions You will hear Two zero four 0 6 sec silence Zero The at the end is not prompted as it is an indicator of the end of the String Program 105 Fax Extensions The user may program multiple extensions as Fax extensions These extensions may be of different lengths For example you may enter 105 200 5001 To disable the fax detection enter as the first character Press to separate two extensions Press to terminate the entry For example the entry 105 1 is valid When a call is routed to the ATT 2000 it goes off hook and starts playing the DAY NIGHT HOLIDAY greeting normally As soon as the Fax tone is detected it stops playing the greeting and transfers to the Fax extension This feature allows the caller to listen to the greeting to confirm that he has called the correct number and then press the START button on his fax machine The automatic transfer to the fax extension takes place as long as
64. tex menus Installer Programs Default Prompts Specifications Statutory information 10 11 12 31 39 54 35 56 N u 5 U Y e E e General Features Welcome to your new ATT 2000 a two port Auto Attendant ATT 2000 answers your customer s phone call with a professional greeting and lets him or her reach the desired extension or a department that they want to reach It also routes an incoming fax to any of the fax extensions The ATT 2000 works 24 hours a day 7 days a week e The ATT 2000 comes with 200 seconds 3 minutes amp 20 Seconds of voice recording space available to the user and 40 seconds of default messages on each port The optional Audiotex enabled model has the same 40 seconds of default messages and 200 seconds of greeting space but has an additional 480 seconds 8 minutes of voice recording space available to the user for Audiotex messages The ATT 2000 has a Real Time Clock based automatic DAY NIGHT and HOLIDAY mode of operation and auto fax detection Multiple voice menus are available in the Audiotex enabled model where The two models are identical in all respects and functions except for the Audiotex function The ATT 2000 also has a music input While recording the DAY NIGHT HOLIDAY greeting a music source may be connected through this input to have background music while the greeting is played to the callers Status lamps on the top panel show the current
65. transfer modes separately for the Operator extensions Hence it is possible to have a Blind mode of transfer for the Operator extensions while having a Supervised transfer for the regular extensions 0 Semi supervised Default 1 Fully supervised 2 Blind mode These modes of transfer are more fully described under Program 102 If any value other than 0 1 or 2 is entered the unit prompts the message This entry is invalid Program 608 To listen to the currently programmed value for the Operator Transfer type value You will hear Six Zero Eight 0 6 sec silence Zero Program 509 No of rings for Operator pick up At some locations it may be necessary to be able to separately program the number of rings for a No Answer from an Operator extension because of a very high call volume or for any other reason Program the No of rings value as desired in this program Enter 509 n where n 03 to 99 Default value 05 Length of entry fixed 2 digit If 00 or 01 or 02 is entered the unit prompts the message This entry is invalid Program 609 To listen to the currently programmed value for the Number of rings for Operator to pick up You will hear Six Zero Nine 0 6 sec silence Zero Five Program 510 Operator Transfer digit It is possible to program the Operator transfer digit to any value between 0 and 9 However the Operator Digit may not be part of the Si
66. unit remains Off hook so that the recordings may be done remotely through the telephone line Program 399 This program may be used to DELETE all Audiotex messages Program 400 This program may be used to listen to all Audiotex messages continuously one after the other Program No 501 601 502 602 503 603 504 604 505 605 506 606 507 607 508 608 509 609 510 610 511 611 512 612 0 513 613 0 514 614 0 1 515 615 516 616 517 617 518 618 519 619 520 620 521 621 700 1 or 2 701 724 800 801 824 900 1 or 2 901 924 1 1 1 0 1 0 1 0 1 1 Installer Programs Name of the Program Hook flash Timing Delay After Hook flash Off hook To Message Delay Conflict Timer Wait time for in band Signaling digit strings Tone Or Pulse Dial Digit Dial Speed Operator Transfer Type No of Rings for Operator Pick Up Operator transfer digit Overflow relay pick up string Transfer String normal alternate Retrieve String normal alternate Strings for Busy normal alternate Strings For No Answer normal alternate Strings For End Of Call normal alternate String for Answer normal alternate Hang Up Or transfer To Operator on No digit Announcer mode of operation enable disable Change Installer Password Optional Extension Length Record all Default Prompts through phone Any one prompt at a time Listen to All Default Prompts Any one prompt at a time Record All
67. ven above Main greeting Thank you for calling XYZ Company If you know the extension of the party you wish to reach please dial it at any time during this greeting For Sales press 1 for Accounts press 2 for Tech support press 3 to know more about our products press 4 for the company directory press 5 for our address press 6 To reach the operator dial O or stay on the line 2 g g p9p Transfer to Sales Transfer to Accounts Transfer to Tech Support Program 301 for products XYZ Co manufactures Music On Hold Call Accounting Systems 1 2 3 4 vy Vv VY 302 303 304 305 Program 306 for directory For directory of the Sales Department press 1 for Accounts 1 2 3 Vv Vv Vv 307 308 309 Program 311 for address Our address In the Audiotex model the multilingual features may be used subject to the condition that the total number of Audiotex prompts may not exceed 32 and the total duration may not exceed 8 minutes for all these 32 prompts For multilingual Audiotex operation record the Audiotex prompts in the 2 different languages program the Single digit plans and ensure that the prompts correctly match the options corresponding to the audiotex prompts in the Main greeting of each language For example your main greeting in English
68. verflow call and answers the normal call On the Two port Auto Attendant the Overflow inputs are common to both the ports However to avoid both ports picking up the Overflow call at the same time Port 2 is programmed to wait for one relay closure more than Port 1 For example if 5 is the no of closures programmed under program 210 Port 1 picks up the call after 5 closures If Port 1 is busy answering a call Port 2 picks up the call after a total of 6 relay closures Program 611 To listen to the currently programmed value for the Overflow Relay pickup code You will hear Six One One 0 6 sec silence Five Star Six Seven Programming of Signaling Strings Some PBX systems require a string to be dialed instead of just a Hook Flash when transferring a call or retrieving a call Some PBX systems signal the status of a call which was transferred to an extension by sending a string called In band signaling strings In such cases it is necessary to have a special method for entering non digit values All the following programs from 512 to 517 use the mode of entry described below xK xO Hook flash Duration as per Program 501 x1 Pause Timing as per Program 502 2 3 Extension 4 Ignore value x5 Digit A 6 Digit B 7 Digit C 8 Digit D 0to9 0to9 Note 3 to 9 3 to 9 for Program 512 to 514 X9 is Invalid digit combination for
69. xtension is entered the unit prompts This entry is invalid and returns to the Enter Program number prompt Default value 109 There are no default entries for this program Note An entry in the list of valid extensions overrides the entry in the list of Invalid extensions Program 209 To listen to the currently programmed list of invalid extensions You will hear Two Zero Nine 0 6 sec silence The at the end is not prompted as it is an indicator of the end of the String Program 110 Delete Invalid Extension To delete one or all of the Invalid extensions Enter the extension to be deleted after the program number For example 110 245 deletes extension 245 from the list of Invalid extensions If that extension is not present in the list of Invalid Extensions you will hear the message This entry is invalid and the unit returns to the Enter Program number prompt To delete all Invalid extensions Enter 110 00000 Five zeros must be entered Program 210 This program also prompts the Invalid list of extensions Same as program 209 Program 111 Rings for No Answer Number of rings to wait before deciding there is NO ANSWER from that extension When an incoming call is transferred to an extension in the fully supervised mode the unit waits to see if that extension is answered or not If the extension returns a ring signal the unit waits for the programmed nu

ATT 2000 Manual - Synectix adding value to your communications

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