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1. Internet Protocol TCP IP Properties 2 x General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically C Obtain DNS server address automatically C Use the following IP address IP address Use the following DNS server addresses aes 4 Advanced referred DNS server lternate DNS server Cancel Fig 8 Click OK for all windows Getting connected will be easier if you create a shortcut to the new connection on your Windows Desktop To do this Right click on the newly created connection Eureka and click Create Shortcut Click Yes to the confirmation message hl Windows XP 1 2 3 4 5 6 7 8 Click Start gt Control Panel or Start gt Settings gt Control Panel Double click Network Connections or Network and Internet Connections gt Network Connections aA Network Connections Click the File menu and choose New Connection to start the New Connection Wizard You can also click Create a new connection in the Network Tasks pane Click Next on the first screen Select the option Connect to the Internet Click Next Select Setup my connection manually and click Next Select Connect using a Dial up modem Click Next Enter Eureka under ISP Name Clic
2. Type the phone number you dial to connect to your ISP code Telephone number United States 1 88 code and dialing rules To configure connection properues Lack Muvericeu Most ISPs do not require advanced settings Advanced cot Hee _ Fig 6 8 Double click on the newly created connection Eureka Please Skip this step if the connection prompt has already appeared Click Properties 9 Under the General tab make sure the correct modem is selected under Connect using you can also insert additional ETP dial in numbers by clicking Alternates and then clicking Add See Fig 7 axl Berean Options Securty Mietwwockire Connect using EiMedem Megshets ITSO Fe Modem COM ee l Altemates Contd 10 11 12 13 14 Click the Options tab The following options should be checked e Display progress while connecting e Prompt for name and password certificate etc e Prompt for phone number Click the Networking tab The type of dial up server I m calling should be set to PPP Windows 95 98 NT4 2000 Internet Under Components checked are used by this connection you should have only Internet Protocol TCP IP checked Click on Internet Protocol TCP IP to select it and then click Properties Click Use the following DNS server addresses For Preferred DNS enter 202 21 32 1 and for Alternate DNS enter 202 21 32 4 Refer Fig 8
3. ETP Directory Phone Tl f x Email ETP Hotline For reaching the following divisions Marketing Division Accounts Division Engineering Division Customer Care Hotline During Office Hours Technical Support Hotline 24 Hours ETP Fax Eureka Technology Partners etp eureka lk 256 4277 256 4277 256 4277 Ext 405 256 4278 Customer Care Division customercare eureka lk Marketing Division marketing eureka lk Server Dial In Numbers 2370750 4798900 5544545 Contents e The Eureka Home Page e Terms Used e General Settings e Setting Up The Dial Up Connection o Windows 95 98 amp ME o Windows 2000 O Windows XP e Setting Up Email O Eudora o Outlook Express and Microsoft Outlook e Getting Connected e Browsing The World Wide Web e Sending amp Receiving Mail e Basic Troubleshooting Getting Support e Safety Tips The Eureka Home Page The Eureka Technology Partners homepage is your gateway to the Internet It features the latest news and developments from ETP as well as a quick overview of the services ETP offers Various useful facilities like on line payment global mail access usage meter account balance indicator etc are just a few clicks away from the homepage You can also get in touch with us and leave a call back request if required You can even change your password on line All of these features are explained in greater detail below Visit www eureka
4. k The Guided Tour The Company page provides you with details of ETP s mission amp the services offered My Account Page Homepage gt Internet Services gt My Account Gives up to date information on your account Account Balance balance Gives you the opportunity to check your usage in Usage Meter hours minutes and bytes or as a detailed report This option gives you a unique opportunity to Change Password change your login and or e mail password ensuring absolute security of your account Commonly known as Global Mail Access where your e mails can be read from anywhere in the world This also enables you to read reply amp delete mail before downloading it to your computer This can also be used to avoid downloading unsolicited mail Check Mail Gives you the opportunity to view your invoice Your Invoice on line Will connect you to HSBC s secure servers amp Pay Online enable you to make on line payments using your credit card General Settings The following settings will be useful if you are configuring a different operating system and or email program in addition to what is mentioned in this manual for Eureka dial up access Ex Mac OS Linux and or email Ex Incredimail Pegasus Setting 2370750 Suntel 4798900 Access phone number Lanka Bell 5544545 Add the O11 prefix if dialing from outside Colombo If you need to dial 9 or any other number to g
5. 4 0 and higher Fig 12 Real name Type in your name or your company name This is what appears in mails that you have sent to others e Return address Type your email address e Mail Server Incoming Type pop2 eureka k t e Login Name Type your full email address e SMTP Server Outgoing Type smtp eureka k e Allow authentication Make sure this option is unchecked iw 2 pop2 eol k if your E mail address ends with eol lk smtp eol Ik if your E mail address ends with eol lk Options eee 21x Category m Real name Eureka Technology Partners Getting Started Return address J EZ etp eureka lk Checking Mail ean hi Mail Server Incoming pop2 eureka lk Login Name EB Jetp eureka lk oo Mail SMTP Server Outgoing co l smtp eureka Ik Internet Dialup V Allow authentication A cones Fig 12 Contd 14 3 Under Category click Sending Mail Eudora all versions e Uncheck Immediate Send Refer FIG 13 Options tu iN eureka lk Checking Mail smtp eol Ik eons SMTP Relay Personality None X uthentication Lt E iate sen Sending Mail V Send on check Secure Sockets when Sending f If Available STARTTLS v Last SSL Info Composing Mail si coe Fig 13 Outlook Express amp Microsoft Outlook 1 Open Outlook Express M3 MS Outlook e by double clicking it s icon on the Desktop or by clicking Start gt Programs Al
6. you won t have to type the password everytime you check mails Click Next Click Finish E mail Accounts e Under E mail click Add a new e mail account and click Next o Select POP3 and click Next Ki onnect to a POPS e mail server to download your e mail e Fill in the details as shown below Refer Fig 15 User Information o Your Name Enter your name or the company name What you type here will appear in the From field of all outgoing messages o E mail Address Type in your e mail address Contd Server Information o Incoming mail server POP3 type pop2 eureka lk pop eol k if your E mail address ends with eol lk Outgoing mail server SMTP Type smtp eureka k pop eol Ik if your E mail address ends with eol I k Logon Information o User Name Full E mail address Eg etp eureka k o Password Type your email password This information is given to you at the time of signing up with ETP o Click Finish ales 21x Internet E mail Settings POPS de Each of these settings are required to get your e mail account working e User Information Server Information four Name Eureka Technolgy Partners Incoming mail server POP Jpop eureka Ik E mail Address Jetp eureka tk Outgoing mail server SMTP smtp eureka Ik Logon Information Test Settings Use Nene fetp eurekak After Filling out the information on this screen we T etp eureka lk recommend you
7. To attach a file click Insert gt File Attachment or Insert gt File You can also click the Attach File button 4 To send the message click the Send button 3 Ex Connect to ETP if you haven t already done so Refer Page 19 Getting Connected DS 2 To check for Mail e In Eudora O Connect to ETP if you haven t already done so Refer Page 19 Getting Connected Click File gt Check Mail Enter your e mail password if prompted Once message checking is complete Eudora will display a confirmation dialog Click on the Inbox to view the new Mails o In Outlook amp Outlook Express O Connect to ETP if you haven t already done so Refer Page 19 Getting Connected Click the Send Receive button S sendiRel Enter your e mail password if prompted Click on the Inbox to view the new Mails J ah Local Folders Ta Guth CF Sank Treme 2 Basic Troubleshooting The First Step Re start your computer Many problems can be solved with a simple re start of the computer Frequently Asked Questions In General e Error 680 No Dial Tone o Check whether the phone line connected to the modem is working properly o Make sure the phone line is plugged in to the Line port of the modem amp not Phone o Get the modem checked for hardware faults e Why do I frequently get disconnected This could be due to a number of reasons The most common been the telephone line disconne
8. ck next La dhe Hor Conic Click Finish Fig 1 Contd 5 6 7 Right click on the newly created connection Eureka and click Properties Uncheck Use area code and Dialing Properties by clicking on it and then click Server Types on Windows 9x or Networking on Windows ME Refer Fig 2 Under Advanced options Uncheck everything except Enable software compression and then under Allowed network protocols uncheck NetBEUI and IPX SPX Compatible Fig 2 Click TCP IP Settings Refer Fig 3 Contd 8 Click Specify name server addresses For Primary DNS enter 202 21 32 1 and for Secondary DNS enter 202 21 32 4 Refer Fig 4 TCP IP Settings i Server assigned IP address lt Specify an F address I assigned name pecity name gerer ag amp Eiman Mas 202 21 Second ai Diis Eiman HS 0 0 0 0 Secondam WANS M Use IP header compression IM Use default gateway on remote network coca Fig 4 9 Click OK for all windows Getting connected will be easier if you create a shortcut to the new connection on your Windows Desktop To do this Right click on the newly created connection Eureka and click Create Shortcut Click Yes to the confirmation message Windows 2000 1 2 3 4 5 6 7 Click Start gt Settings gt Control Panel and double click Network and Dial up Connections Double click Make New Connection to open
9. cting between you and Eureka at any point along the connection a problem in the telephone exchange a faulty modem due to noise technically termed cross talk and on rare occasions due to problems in our system If the problem still exists after checking your phone lines make sure your modem has the latest drivers You may need to do a search on the Internet to find out the latest drivers for the modem you are currently using If this continues we advise you to change the dial up number This will solve the problem if it is due to the telephone exchange e Error 691 629 Access was denied because username and password was invalid on the domain Re enter both the Username and the Password and try again Remember passwords are case sensitive etp123 ETP123 or EtP123 a PD e How ts it that Eureka claims a connection speed of 56 when lines go only up to 14 4 This greatly depends on the geographical location Depending on the number of exchanges and types of exchange the speed will change However exchanges have now improved and they don t have a 14 4 limitation e The connection doesn t dial though the phone line is working properly This could be due to the incompatibility of the modems with the phone lines Try changing the Dialing Properties from tone to pulse dialing When Checking E mail e Host not found O Make sure you have specified the DNS servers in your dial up connection refer Page 7 Setti
10. et an outside line make sure to precede it with a comma DNS Address Primary 202 21 32 1 Secondary 202 21 32 4 Standard pop2 eureka Ik Incoming Mail Server POP3 Virus pop2 eol k Protected Standard smtp eureka lk Outgoing Mail Server SMTP Virus smtp eol Ik Protected HTTP Proxy Server http eureka lk Port 82 FTP Proxy Server ftp eureka k Port 82 mes Value added service requires additional monthly subscription fee 2 Optional settings Not required unless otherwise advised by ETP technical support personnel Setting Up The Dial Up Connection Windows 95 98 amp ME 1 Windows 9x Double click My Computer and then double click 2 3 4 Dial Up Networking Windows ME Click Start gt Settings gt Control Panel then double click Dial Up Networking Double click Make New Connection For Type a name for the computer you are dialing Type Eureka Make sure your modem is correctly displayed under Select a device and click Next For Telephone number enter the appropriate ETP server dial in number for your telephone provider For example if your phone line is provided by Suntel you can use 4798900 Don t forget to add the 011 prefix if you re dialing from outside Greater Colombo If you need to dial 9 or any other number to get an outside line precede it with a comma Ex 9 4798900 or 9 0114798900 Leave the Area code and Country code unchanged and cli
11. hecked are used by this connection you should have only Internet Protocol TCP IP and QoS Packet Scheduler selected 13 Click on Internet Protocol TCP IP to select it and then click Properties 14 Click Use the following DNS server addresses For Preferred DNS enter 202 21 32 1 and for Alternate DNS enter 202 21 32 4 Refer Fig 11 15 Click OK for all the windows Internet Protocol TCP IP Properties Ey 2 x General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings New Conmection Wizard Obtain an IP address automatically a iv Add a shortcut to this connection to my desktop Use the following IP address IP address C Obtain DNS server address automatically A Use the following DNS server addresses referred DNS server Iternate DNS server Advanced Cancel Fig 11 a 13 Setting Up Email Eudora 1 Open Eudora The first time you start Eudora it will prompt you to make it the default mail handler Click Yes to that message and then click OK to the Introduction Welcome to Eudora message If the New Account Wizard or any other message appears click Cancel or Close to exit 2 Click Tools gt Options and click Getting Started the top most item under Category Eudora Pro or Version
12. ick the connection icon al near the clock and click Disconnect Sending amp Receiving Mail 1 To send a Mail o In Eudora o Click Message gt New Message or click New Message button gi E a of o In the To field type the e mail address of the recipient If sending to multiple recipients separate the addresses with commas o In the Subject field you can type the subject of the message Optional 19 Type your message in the bottom pane of the message window You can apply basic formatting to the text that you type like changing the font size colour etc To attach a file click Message gt Attach File or click the Attach File button Attach File To send the message click Queue Then click File gt Send Queued Messages Connect to ETP if you haven t already done so Refer Page 19 Getting Connected In Outlook amp Outlook Express Click Message gt New Message or File gt New gt Mail Message You can also click the Create Mail or the New button w i L fs T J Creatpaia a DE Mew Mail Message In the To field type the e mail address of the recipient If sending to multiple recipients separate the addresses with commas In the Subject field you can type the subject of the message Optional Type your message in the bottom pane of the message window You can apply basic formatting to the text that you type like changing the font size colour etc
13. k Next Enter the appropriate ETP server dial in number for your telephone provider into the Phone Number field For example if your phone line is provided by Suntel you can use 4798900 Don t forget to add the 011 prefix if you re dialing from outside Greater Colombo If you need to dial 9 or any other number to get an outside line precede it with a comma Ex 9 4798900 or 9 0114798900 Click Next Enter your username and login password Refer Fig 9 Click Next New Connection Wizard Internet Account Information d password to sign in to your Internet account sword then writ store itin a zt your ISP User name Password Confirm password Make this the default Internet connection Tum on Internet Connection Firewall for this conne Fig 9 a 12 Contd 9 Select Add a shortcut to this connection to my desktop to put an icon on your desktop to this dialup connection refer Fig 10 Click Finish 10 Double click on the newly created connection Eureka Please skip this step if the connection prompt has already appeared Click Properties 11 Under the General tab make sure the correct modem is selected under Connect using you can also insert additional ETP dial in numbers by clicking Alternates and then clicking Add 12 Click the Networking tab The type of dial up server I m calling should be set to PPP Windows 95 98 NT4 2000 Internet In the Components c
14. l Programs and the clicking Outlook Express Microsoft Outlook 2 Click the Tools menu Depending on the version of OE MS Outlook you have ONE of the items below will be listed e Accounts e E mail Accounts Click on the item listed Contd bs If you have Accounts e Click on the Mail tab e Click Add gt Mail News X e For Display Name enter your name or the company name What you type here will appear in the From field of all outgoing messages Click Next e Under Email Address enter your Eureka email address Click Next e Make sure My incoming mail server is a POPS server is selected For Incoming mail POP3 IMAP or HTTP server type pop2 eureka lk pop2 eol lk if your E mail address ends with eol lk For Outgoing mail SMTP server type smtp eureka k smtp eol lk if you ve subscribed for virus filtering service Click Next Refer Fig 14 x E mail Server Names My incoming mail server is a POPS 7 server Incoming mail POP3 IMAP or HTTP server pop2 eureka lk An SMTP server is the server that is used for your outgoing e mail Outgoing mail SMTP server smtp eureka Ik lt Back Cancel Fig 14 Contd 16 e Account name is the full E mail address For Password type your email password This information is given to you at the time of signing up with ETP You may select Remember password so that
15. least once a week It s a safe idea to update your antivirus software before downloading your e mail The content on the Internet is not and cannot be governed Let common sense be your guide If an offer seems too good to be true it always is 26 Account Information Login Name Login Password E Mail Address 1 E Mail Password E Mail Address 2 E Mail Password E Mail Address 3 E Mail Password wi Pie
16. mally take a maximum of 15 minutes Stuck e When email with a very large attachment is being downloaded and get stuck disconnected or displays the Times Out Message Due to the limited Bandwidth and phone line speed it is not always possible to download larger attachments This would be possible only at a point where the server is not at peak processing In the worst case scenario the appropriate mail could be deleted from the server without effecting the other mails e Bar appears saying Connecting to Mail server but no mail is downloaded This could be due to various reasons They are Incorrect SMTP server settings Incorrect DNS entries If the Specify an IP Address is selected e While accessing emails a message appears Error opening script file C eureka eudora serial mod file This is due to incorrect Connection Method setting in Eudora software Eureka mail servers are configured as Winsock as the connection method and not as Dialup Shell Account Access 24 This program has performed as illegal operation and will shut down This message appears due to a software corruption It should be re installed to solve the problem When Browsing the Web 404 Page not found O The web address you typed is incorrect or the page no longer exists Page cannot be displayed O Make sure you have specified the DNS servers in your dial up connection refer Page 7 Setting up the Dial Up Connection Empt
17. ng up the Dial Up Connection Double check the server information specified in your e mail software refer Page 15 Setting up E mail e Connection refused O Certain viruses like Bugbear amp NetSky are known to cause this error Update your anti virus software and scan your computer Contact your PC vendor for support e Server not responding or Eudora is tired of waiting O This can occur if you ve received a message with a very large attachment that you cannot download over your phone line You can verify this by checking mail through the ETP homepage To do this go to www eureka lk and click on Internet Services Enter your e mail address and password then click Submit You ll see the list of messages in your mailbox along with their respective sizes The facility is also provided to delete the large mail so that you can download the rest ee e Error getting network address for smtp eureka I k When attempting to access email without an active connection and the Auto Dial feature is not enabled To enable this go to Start gt Settings gt Control Panel and select the Connection tab and tick the Connect using this connection check box e While accessing mail message appears Mailbox is blocked by another POP3 Session While downloading email if the connection is dropped or if the user stops processing the mailbox at our end will be blocked and prevented from accessing until it gets re initialized This will nor
18. test your account by clicking the button Password Perse below Requires network connection I Remember password Test Account Settings E Log on using Secure Password Authentication SPA More Settings Back Cancel Fig 15 Getting Connected e Double click the Eureka or Shortcut to Eureka icon on your Desktop ae Eureka e Make sure the Username and Password is correct and then click Connect Dial e After a while you ll see the message Verifying username and password then the Connecting to Eureka window will disappear and you ll see two computers appear near the system clock Usually located near the bottom right hand corner 18 Browsing the World Wide Web 1 Open Your Web Browser e You can use either Internet Explorer which is installed automatically with Microsoft Windows or you can use a third Jor Opera re party browser like Netscape Navigator Double click the browser icon on your Desktop 3 Start Surfing e Type the address of the web site you want to visit in the Address field Usually located near the top of the browser window For example to visit the ETP website simply type www eureka k e To search the web for information on a particular subject go to a web site like Yahoo www yahoo com or Google www google com referred to on the Internet as Search Engines Enter the search term and click Search 4 Disconnect e To disconnect double cl
19. the Network Connection Wizard Click Next on the first screen and then select Dial up to the Internet and click Next to start the Internet Connection Wizard Refer Fig 5 Select the option I want to set up my Internet connection manually or I want to connect through a local area network LAN Click Next Network Connection Wizard Network Connection Type You can choose the type of network connection your network configuration and recy sina f Dial up to private net i pede stele ehes C onnect using my phone li Fig 5 Select Connect using a phone line and a modem and click Next Uncheck Use area code and dialing rules and enter the appropriate ETP server dial in number for your telephone provider into the Phone Number field For example if your phone line is provided by Suntel you can use 4798900 Don t forget to add the 011 prefix if you re dialing from outside Greater Colombo If you need to dial 9 or any other number to get an outside line precede it with a comma Ex 9 4798900 or 9 0114798900 Click Next Refer Fig 6 Enter your username and login password Click Next Under Name enter Eureka as the connection name and click Finish Contd If you don t see the Finish button click Next again and under Setup Your Internet Mail Account select No Click Next then Finish to complete the wizard Internet Connection Wizard Step 1 of 3 Internet Account Connection Information
20. y the browser s history cache amp cookies Please consult the browser documentation for information on how to do this and try again Your browser s security level is too high Please consult the browser documentation for information on how to change this setting Enter the proxy settings on the browser and try again Refer Page 6 General settings Browsing speed is very slow O O Check your computer for viruses Try dialing a different server number DS Getting Support ETP offers 24 7 technical support in case you have an unresolved issue To get in touch with technical support dial 011 2564277 Ext 405 Please make sure of the following before you call e You have followed the basic troubleshooting steps above e You got all account information Ex Login name passwords with you e You have noted down the EXACT error message e You are near the computer and it s powered ON Safety Tips 1 2 3 4 5 Never give your credit card bank account and other personal information to unknown websites Don t give your email address to sites that offer free photos music etc Remember there s no such thing as a free lunch If you must give an email address create a Yahoo or Hotmail address and use it exclusively for this purpose Always keep an adult near children using the Internet If this is difficult use parental software Eg NetNanny Update your antivirus software at

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