User Guide - Burlington Telecom
Contents
1. How To Setup Voice Mail Configure BT Email Setup a Wireless Router Enable TV Parental Controls Schedule Recordings with aDVR Troubleshoot Your Service and more Burlington Telecom User Guide Customer Service 802 540 0007 Residential Sales amp Support Mon Fri 8AM to 6 00PM Window Hours Mon Fri 8AM to 6 00PM Help Desk 802 540 0007 Mon Sat 8AM to 10PM Sunday 10AM to 6PM www burlingtontelecom com Burlington Telecom 200 Church Street Burlington VT 05401 Table of Contents Table of Contents Table of Contents Chapter 1 Telephone Single Mail Box Setup and Information 10 Changing Your PIN Password 10 Record Your Greeting 11 Retrieve Messages 11 A Guide to the Buttons in the Voice Mail System 11 Multiple Voice Mail Set up and Information 12 Administrator Instructions 12 General Telephone Information 13 How to Place an International Call 13 101 on Voice Mail Capacity 13 Telephone Troubleshooting 13 Chapter 2 Internet Email Access 16 Creating an Email Account 16 Accessing Web Mail 16 Changing Your Email Password 17 Setting up BT Email on Your iPhone and iPad 17 Mail Client Settings 24 Wireless Router Setup 24 Router Basics 24 Changing the settings on a TP Link Router 25 Changing SSID 25 Changing Wireless Password 26 Internet Troubleshooting 27 vi Burlington Telecom User Guide Table of Contents Wireless Connection 27 Macintosh Computers 27 Windows2. Computers 27 Wired Connection 30 Slow Wireless Connection 31 Slow Wired Connection 32 Chapter 3 Television Watching TV 36 Search 36 Parental Controls 39 Turning Parental Controls On and Off 39 Customizing Parental Controls 41 Enabling Additional Parental Control Features 42 Television Features 45 Remote Programming 45 Autotune 45 DVR Usage 46 Pause Live TV 46 Record the Program Currently Being Viewed 46 Schedule A Recording 47 Cancel A Recording 49 VOD Video On Demand Usage 49 Pay Per View 50 Changing PIN 50 Premium VOD 51 Cable Troubleshooting 52 Frozen Screen 52 Additional Burlington Telecom Set top Boxes 53 Distorted Image Tiling 55 No image Black Blue screen 55 Remote Not Responding 56 Table of Contents vii Chapter 1 Telephone Single Mailbox Setup and Information Multiple Voice Mail Setup and Information General Telephone Information Telephone Troubleshooting Telephone ingle Mail Box Setup and Information Accessing Your Voice Mail From your home Burlington Telecom phone 1 Dial 09 2 If prompted enter your PIN default is 0000 and then From a different phone 1 Dial 802 540 0975 2 Enter your 10 digit mailbox 802 XXX XXXX which is your Burlington Telecom phone number 3 Enter your PIN default is 0000 and then Changing Your PIN Password 1 Access your voice mail as described above in the section on Accessing Your Voice Mail Press 9 to access the m
3. Mail Server Port 468 3 Use SSL Yes 4 Authentication type Password the user name for the SMTP server must be your full email address If you would like help configuring an email client please contact the Help Desk at 802 540 0007 or visit our office at 200 Church Street Wireless Router Setup Router Basics Most wireless routers work out of the box with a Burlington Telecom Internet connection If you are using your own wireless router you should refer to the documentation that accompanied it Clear Access Router 24 Burlington Telecom User Guide Internet If you have a Clear Access router from Burlington Telecom you will need to call the Help Desk at 540 0007 to change your SSID or password SSID is the technical term for the wireless name that your wireless router broadcasts It stands for Service Set Identifier Changing the settings on a TP Link Route 1 You must be connected to the router either wirelessly or directly with an Ethernet cable 2 Enter 192 168 1 1 into the address bar of your browser 8 You will be prompted for your name and password By default both the name and password are admin Enter admin into both fields and click log In You will now have access to all of the settings in the router Unless you have experience with networking it is best not to change settings besides those covered in this guide Changing SSI Ethernet Cable
4. TP Link Router 1 Click on Wireless in the list on the left 2 At the top of the settings that come up there is a field labeled SSID In this field enter the name you would like to call your wireless network and click the button at the bottom labeled Save 8 An alert will show up at the bottom of the page reminding you Chapter 2 Internet 25 Internet to reboot the router Click where it says click here at the bottom of the page It will bring you to a page with a button labeled Reboot Click Reboot and then click OK on the alert that comes up Your router will now reboot 4 Once rebooted any computers that connect to the wireless router will no longer be connected 5 You will now need to select the wireless network from the list of available networks varies by system Changing less Password 1 Loginto your router as described in the Changing the Settings on a TP Link section 2 Click on Wireless in the list on the left A sub menu will open on the left 3 Click on Wireless Security in this sub menu 4 Most routers are configured with a WPA password This will be listed at the bottom of the Wireless Security settings page in the field PSK Password 5 If you previously had no password you will need to click the radio button to the left of WPA PSK WPA2 PSK 6 Enter your password in the field labeled PSK Password and click Save at the bottom of the page 7 You will be
5. prompted to reboot Click on the click here link at the bottom of the page click Reboot and then OK The router will reboot Any computers that connect to this wireless router will no longer be able to connect without the password you just set Your operating system may prompt you for your password or you may need to manually re join the wireless network 26 Burlington Telecom User Guide Internet Internet Troubleshooting Wireless Connection If your Internet connection appears to be failing follow these steps to resolve most issues 1 Verify if your computer is connected to a wireless network Macintosh Computers On a Macintosh the Wi Fi status menu is in the top right of your screen SS The above icons indicate you are connected to a network Click on this icon and make sure there is a check mark next to your network lt This icon means your machine s Wi Fi is turned off Click on this icon and select Turn Wi Fi On On older Macs this will read Turn Airport On If you see other variations of this icon there may be a problem with your Macintosh Windows Computers On a Windows computer your Wi Fi status indicator varies by brand model and driver Refer to the documentation that came with your computer Chapter 2 Internet 27 Internet 2 Ifyou do not see your wireless network listed or you are connected to the network but still can t get online there is likely an issu
6. the guide 3 Select the program you wish to record every episode of and press the OK button 4 Select Record Series to record all the episodes of that show All of your recordings are available in the DVR section of the menu The programs you have scheduled to record will show up under the To Record portion of the DVR menu Chapter 3 Television 47 Television ma IMMER schedule Priory duk Burlington Telecom User Guide Television m MIRA Recordings Tile hannel Viewed Not Cancel A Recording If you wish to cancel a series recording or to skip a particular episode 1 Select the episode in the To Record section of the DVR menu and press the OK button 2 A menu will come up asking what you want to do 3 Select Cancel Recording or Cancel Series Recording VOD Video On Demand Usage 1 Press Menu on your remote and press the left or right arrow buttons until Rentals is selected 2 Press the OK button and you will be presented with the different categories of VOD Chapter 3 Television 49 Television 50 MIRA 948 pm VENTURES OF ELM OUCHLAND THE aluable Rentals on Demand Adult In order to rent a movie or a Pay Per View event you will need to enter a PIN number The PIN number is set by default to 1234 we strongly encourage you to change this Pay Per View To view Pay Per View events tune to channel 800 You wil
7. the light is blinking let go of the setup button and enter the code you were given on the URC support website see remote programming section on page 13 6 After entering the code the light should blink twice Burlington Telecom User Guide Burlington Telecom 802 540 0007 www burlingtontelecom com 200 Church Street Burlington VT 05401
8. the volume and power buttons work press the or STB button the top right of the remote If the buttons still do not work you may need to try entering additional codes Autotune Autotune enables a set top box to tune automatically to the channel of a program when the program comes on 1 2 Using the program guide select the program you wish to Autotune to and press OK Use the arrow buttons to highlight the Autotune option and press Chapter 3 Television 45 Television VR Usage DVRs provide two advantages over a standard set top box The first is the ability to pause live TV and the second is the ability to record programs for watching later Pause TV 1 Press the Pause button on your remote 2 To resume playback press the Pause button again or the Play button 8 To move past the recorded portion press the Live button Colchester Development Review Board 12 14 2011 LCATV org Record the Program Currently Being Viewed 1 Press the Record button 46 Burlington Telecom User Guide Television Schedule A Recording 1 Use the arrow buttons to select the program you wish to record and press the Record button Polmes amp Public Policy Today Book ook TV American History TV The Education OT Excused Who Wants to Dat 2 If you would like to record every episode of a particular show start by finding it in
9. top box does not boot up after being plugged back in you will need to locate your Ethernet switch This box is most likely located in the basement but sometimes can be found in the living area Once you have located the Ethernet switch unplug the thin black power cable from it Wait 30 seconds then plug it back in If lights do not appear on the front of the box make sure there is SMC Ethernet Switch power coming to the power outlet 7P Link Eihemet Switch the set top box is plugged into the TV Once the lights on the Ethernet switch come back on check You may need to reboot the set top box again by unplugging the power and plugging it back in to the set top box nal Burlington Telecom Set top Boxes AVCable Coaxial HDMI Power Cable Ethernet Amino High Definition Set top Box Chapter 3 Television 53 Television mer FE x Component HDMI Ethernet Power AV Cable Amino High Definition DVR Ethernet HDMI Component AV Cable ADB High Definition Set top Box Ethernet HDMI Component AV Cable ADB High Definition DVR 54 Burlington Telecom User Guide Television Distorted Image Tiling See above steps on troubleshooting for Frozen Screen No image Black Blue screen 1 Make sure there is a light on the front of your set top box 2 If the red light is blinking make sure the Ethernet cable in the back of it is secure 8 Ifyou co
10. ailbox setup menu Press 2 to change your password Enter your new password and then press When prompted to verify the password enter it again and then press mena A prompt will inform you if you have successfully changed your password 10 Burlington Telecom User Guide Telephone Record Your Greeting S 9 Re Access your Voice Mail as described above in the section on Accessing Your Voice Mail Press 9 to access the mailbox setup menu Press 1 for greeting options Press 4 to record your greeting Record your greeting and then press Press 2 to keep your greeting Retrieve Messages Access your voice mail as described above in the section on Accessing Your Voice Mail Press 1 to listen to new messages Press 2 to listen to saved messages A Guide to the Buttons in the Voice Mail System The numbers below correspond to the keypad on the telephone B erg Edge Repeat the voice mail message Save the message and play the next message Delete the message and play the next message Save the message as new Reply to the message Forward the message to another mailbox Skips backward in the message Pauses the message Skips forward in the message The individual receiving the message must be subscribed to BT voice mail Chapter 1 Telephone 11 Telephone Multiple Voice Mail Set up and Informai Administrator Instructions To originally record your group greeting from the phone s
11. ars Add CalDAV Account gt Add Subscribed Calendar gt 6 Fill in the information as pictured and tap next amp num ssa Name Your Name Here Address _ youmame buringtantae Password esseeeessesse Description Gurington Telecom Mail s Chapter 2 Internet 19 Internet 7 Fill in the account and server information as pictured and tap next Name Your Name Address yourramedburingtontsi Description Burlington Telecom Incoming Mail Server Host mailburlingtonielecom net User Name Your Full Email Address Password Outgoing Mail Server Host Name mailbusingtontsiscom not User Name Your Full Email Address Password e 8 Tap Save 1243PM 20 Burlington Telecom User Guide Internet iPad 1 Open Settings and tap on Mail Contacts Calendars 2 On the right pane of the screen tap Add Account 3 Tap Other SS Ass Account iCloud Exchange Gmail Aol E mobilem Other Chapter 2 Internet 21 Internet 4 Tap Add Mail Account at the top of the screen Other Add Mall Account gt Contacts Add LDAP Account gt Add CardDAV Account gt calendars Add CalOAV Account gt Add Subscribed Calendar gt 5 Fill in the information as pictured below and tap Next Name Your name Address your
12. ch start by pressing the Menu button on your remote Wn MINERVA 36 Burlington Telecom User Guide Television 2 Scroll left or right until Search is selected and then press OK 8 Press OK again Wr Mns Q SEARCH Einer Tet Search Guide Search VOD Seaich Recordings Use the on screen keyboard to enter your search text select DONE and press OK C SEARCH BOOK Search Guide Search VOD Search Recordings Chapter 3 Television Television 5 Now select whether you would like to search the guide VOD Video On Demand or your recordings O SEARCH BOOK Search VOD Search Recordings O SEARCH BOOK Search VOD Search Recordings Burlington Telecom User Guide Television 6 Ifyou are searching the guide you will be prompted with whether you want to perform an extended or quick search quick search will yield up to 100 results whereas the extended search will provide 150 results You can record rent or watch the search results depending on type of search by selecting a program in the list and pressing the OK button PALS m mm O SEARCH BOOK Guide Search VOD Search Recordings Turning Parental Controls On and Off 1 Press the menu button and scroll to the Lock icon that says either Control On or Control Off 2 Press OK to toggle parental controls On or Off Chapter 3 Television 39 Television L
13. com router If you are receiving a slow connection even when bypassing your router please call the Help Desk at 802 540 0007 for further assistance Slow Wired Connection 1 If your wired Internet connection seems slow try running a speed test The most accurate speed test to use is Burlington Telecom s speed test 2 See steps 3 through 6 above in the Slow Wireless Connection section Burlington Telecom User Guide Chapter 3 Television Watching TV Parental Controls Television Features DVR Usage Television Troubleshooting 33 Television Power Guide Menu Volume Mute Channel Input Closed Captioning TELECOM Titan 2056 1 34 Burlington Telecom User Guide Television Power Channel Input Guide Navigation DVR Closed Captioning Millennium 4 3046 Chapter 3 Television 35 Television Each time you press the guide button on your remote the STB Set Top Box will toggle through different guide settings The current setting is displayed in the video preview in the top left The different guides are as follow Subscribed The channels which you are subscribed to PPV Pay Per View Favorites These are custom guides which you have created All These are all of the channels BT offers Depending on your subscription you may or may not receive all of these channels HD HD channels only Search 1 To search for a program you wish to wat
14. e with your router If you have a router from Burlington Telecom it will look like one of these TP Link Router Clear Access Router 28 Burlington Telecom User Guide Internet If there are no lights visible on your router it is not on If your router s lights are on and blinking it is operating normally There should be at least two cables plugged into the back of the router One is an Ethernet cable which will either come out of the wall or will be connected to another small box This cable should be connected to the WAN port on the router The other cable is a power cable It will have a round end on it ON OFF Switch WAN Port ED Power Cable Ethernet Cable If all of these cables are connected correctly the next step is to reboot the router This is done by removing the power cord from the back of the router waiting 30 seconds and then plugging it back in Once plugged back in the lights should re illuminate and begin blinking Return to your computer and see if you can get online In some cases you may need to restart your computer If none of the above steps restore your Internet connection Chapter 2 Internet 29 Internet there may be an additional problem with your connection Please contact the Burlington Telecom Help Desk at 802 540 0007 for assistance Wired Connection If your computer is not wireless it will be connected via an Ethernet cable see Figure B Look on the back o
15. f your computer to make sure you have one of these cables connected The Ethernet cable will either go from your computer into the wall or into a small box This small box will be either a router see Figure A for examples of what these look like or an Ethernet switch UDLIIILLLJ SMC Ethernet Switch TP Link Ethernet Switch If your computer is wired into a small box via an Ethernet cable verify that this box has its lights on If it does not make sure it is plugged into a power outlet You may need to restart your computer 30 Burlington Telecom User Guide Internet If none of the above steps restore your Internet connection there may be an additional problem with your connection Please contact the Burlington Telecom Help Desk at 802 540 0007 for assistance Slow Wireless Connection 1 If your wireless Internet connection seems slow first make sure it is password protected see page 12 If your network is unsecured there is a chance neighbors or other people living in close proximity to you are using your wireless connection without your knowledge and slowing overall speeds 2 Once you ve verified that your wireless network is password protected run a speed test to test your connection speed The most accurate test to use is Burlington Telecom s speed test 3 To produce an accurate speed test result make sure that you aren t loading any other websites downloading something or using any other pro
16. gram which connects to the internet Also verify that no one else is currently using the Internet either 4 Open your browser and enter http speedtest burlingtontelecom net into the address bar 5 Once loaded click Begin Test 6 If the speed that is shown is greater than 2 3rd of your advertised BT service either 3 Mbps 8 Mbps or 20 Mbps then your connection is functioning normally The slowness you have perceived may be due to a slow computer other people on the network slowing you down or just the expected performance of the network If you have questions about your Internet speed feel free to call the Help Desk If the speed that is shown to you is less that 2 3rds of your advertised BT Chapter 2 Internet 31 Internet 32 Speed Test hitp speedtest burlingtontelecom net service either 3 Mbps 8 Mbps or 20 Mbps there may be a problem 7 Unplug the power cord from your router Unplug the Ethernet cable from the WAN port on your router see Figure B and plug it directly into your computer 9 Run the speed test again and see if there is any difference 10 If your network speed is much faster when directly connected via ethernet there could be a problem with the router You may want to reset factory default settings for your router and or change the password If you have a router from Burlington Telecom see Figure A please call the Help Desk at 802 540 0007 for help resetting your Burlington Tele
17. hich does not require a power supply or have a way to plug your phone s power supply in outside 1 Open and disconnect the telephone jack inside by squeezing the clip with your thumb and forefinger and gently pulling it out 2 Now plug your phone into this jack inside the NID If the phone works the problem is in your inside jacks Closed Network Interface Device and or wiring To learn about what maintenance is included with your BT service contact Customer Service or Help Desk at 802 540 0007 Open Network Interface Device 14 Burlington Telecom User Guide Chapter 2 Internet Email Access Wireless Router Setup Internet Troubleshooting 15 Internet 16 reating an Email Account To create an email account you will need to speak with a Customer Service Representative or a Help Desk Technician by either contacting us at 802 540 0007 or by visiting our office at 200 Church Street Accessing Web M There are three ways to access your email in a browser 1 The easiest way is to simply go to the Burlington Telecom home page at http burlingtontelecom com and enter your user name and password in the Web Mail login box at the top of the page 2 Another easy way to get into Web Mail is to go directly to http webmail burlingtontelecom net and enter your login credentials 8 For customers who prefer the old Web Mail interface we have Classic Web Mail wh
18. ich may be accessed at http classicwebmail burlingtontelecom net co M en mens Page Web Mail Login m C 3 Classic Web Mail Login Regular Web Mail Login Burlington Telecom User Guide Internet Changing Your Email Password 1 To change your password enter http users burlingtontelecom net into your browser 2 Once loaded enter your email address and password then click Log In 3 Now click Change Password at the top of the page 4 You will be prompted for your current password and for a new password Enter this information and click the Change Password button to confirm Setting up BT Email on Your iPhone and iPad iPhone iPod touch 1 Open Settings 2 Swipe down and tap on Mail Contacts Calendars gt Wallpaper gt General gt contacts Calendars gt E twitter gt Phone gt FaceTime gt A Satari gt Chapter 2 Internet 17 Internet 3 Tap Add Account Add Account gt Fetch New Data Push gt Mail Show 50 Recent Messages gt 4 Swipe down on this screen and tap Other Aol Hotmail mobileme Other 18 Burlington Telecom User Guide Internet 5 Tap Add Mail Account at the top of the screen 1282 PM E om Other Mail Add Mail Account gt Contacts Add LDAP Account gt Add CardDAV Account gt Calend
19. k Timeout selects how long after you turn off parental controls that they ll automatically come back on Block Unrated sets whether you want to block programming which has no rating The list at the bottom allows you to block certain types of content due to language violence etc Chapter 3 Television 43 Television 9 47 pm Parental Control A 4 Select Submit and then press OK to commit your changes 7 EM Rong Y minutes 25 Settings Burlington Telecom User Guide Television Television Features Remote Programming To use the volume and power controls on your Burlington Telecom remote control it will need to be programmed 1 2 Connect to the website www urcsupport com index php Locate your Burlington Telecom remote on pages 2 and 3 of the Television section either Titan 2056 1 Silver or Millennium 4 3046 Black Click Click here for device codes under the Burlington Telecom remote that you have Enter the brand and if you have it model of your TV and click Search To program the remote for the TV start by pressing the TV button in the top right of the remote Next press and hold the setup button in the top left of the remote until the light on the remote blinks twice Let go of the setup button and enter the code you were given on the URC support website After entering the code the light should blink twice If
20. l be given 5 minute free preview To order the event press the OK button on your remote You will be prompted for your pin Changing PIN 1 Press the Menu button on your remote 2 Navigate to and open Settings you will need to enter your existing PIN default is 1234 3 Select Users and press OK Navigate to Edit and press OK 5 Fill out your existing PIN as well as your new PIN you will need to enter it twice and select submit Burlington Telecom User Guide Television Premium VOD If you subscribe to premium channels such as HBO or Showtime there are additional VOD rentals available 1 Press Menu on your remote and press the left or right arrow buttons until Packages is selected and press OK Any premium package VOD which you have subscribed to will appear here Chapter 3 Television 51 Television Cable Troubleshoot Frozen Screen If your video signal appears frozen you may need to reboot your set top box 1 In the back of your set top box there is a thin black power cable with a round connector ADS ane vo GCE FE Power Ethernet AV Cable Coaxial Cable 2 Unplug this cable and the lights on the front of the box should go out 3 Wait 30 seconds and plug the power cable back in You should see the boot screen on your TV ADB Boot Screen Boot Screen 52 Burlington Telecom User Guide Television If your set
21. namegiburlingtontelecomnet Password seesssensee Description Burlington Telecom Mail 6 Fill in the account and server information as pictured below and on the next page then tap Next Name YourName Address yournamo buringtontelecom net Description Bonington Tecos 22 Burlington Telecom User Guide Internet Incoming Mail Server Host Name mai burirgtontolacom nat User Name Your Full Email Address Password Outgoing Mail Server Host Name mail buringiontelecom nat User Name Your Emai Adress Password 7 Tap Save IMAP A Android amp Blackberry Users Due to differing mobile operating systems and phone models we recommend referencing your phone s user manual or contacting your wireless carrier for assistance with configuring email settings The settings covered in this section may or may not be applicable to your device Chapter 2 Internet 23 Internet Mail Client Settings Burlington Telecom supports both POPS and IMAP protocols for retrieving and reading email messages within an email client To enable a Burlington Telecom email account in your email client of choice you will need the following settings 1 Incoming Mail Server mail burlingtontelecom net 2 User Name your email address burlingtontelecom netl 3 Password your email password 4 POPS uses port 995 and IMAP uses 993 1 Outgoing Mail Server mail burlingtontelecom net 2 Outgoing
22. nnect to your TV with a coaxial connection make sure your TV is set to channel 3 or 4 4 Reboot your set top box 5 In the back of your set top box there is a thin black power cable with a round connector 6 Unplug this cable and the lights on the front of the box should go out 7 Wait 30 seconds and plug the power cable back in 8 You should see the boot screen on your TV 9 If this doesn t solve it you will need to locate your Ethernet switch 10 This box is most likely located in the basement but sometimes can be in the living area Once you have located it unplug the thin black power cable from it 12 Wait 30 seconds and plug it back in Ethernet Cable Coaxial Cable 1 Chapter 3 Television 55 Television 56 Remote Not Responding Try these steps if your remote control is not responding 1 When you press a button on the remote the red light on the remote should illuminate If it does not the batteries may need to be replaced or are in wrong 2 If the red light comes on but still nothing is happening try pressing the STB on silver remotes button in the top right on the remote This puts the remote in Cable TV mode 3 Try to re program the remote Start by pressing the CBL STB on silver remotes button in the top right of the remote 4 Press and hold the setup button in the top left of the remote until the light on the remote blinks twice 5 Once
23. of one voice mail message is 2 minutes Maximum box capacity is 20 minutes This includes saved and new messages Message retention time for messages saved on the voice mail system is 31 days lephone Troubleshooting No Dial Tone If you do not have a dial tone please follow these steps 1 Ifall of the services are out in your house locate the battery supply Cyber Power in your basement 2 The Oyber Power should have two solid green lights if not it is not receiving power Cyber Power Battery Supply Box Make sure it is plugged into a Chapter 1 Telephone 13 Telephone working power outlet Your services should be restored upon plugging the Cyber Power into an outlet 8 If the Cyber Power is plugged into a working power outlet but you still have no services please call the Help Desk at 802 540 0007 for assistance 4 If there are two green lights on the Cyber Power try the following steps A Are you using a cordless phone If so is its battery charged Is the base station plugged in If there is no power to the handset of your cordless phone it will not function C Ifyou have a spare phone try plugging it in and seeing if it works D I you have more than one phone try unplugging them all and plug one in at a time Sometimes one phone can short out several 5 The next step is to obtain a dial tone at the Network Interface Device This only works if you have a phone w
24. u E Colchester Development Review Board 12 14 2011 Colchester Development Review Board 12 14 2011 Control Of Burlington Telecom User Guide Television Customizing Parental Controls 1 Press the menu button on your remote control 2 Select Settings and press OK 3 You will be prompted for your password which by default is 1234 Please enter password to gain acc 4 Select the check box labeled Parental Control Main Preference nl Hardware Setings Submit Cancel Chapter 3 Television 41 Television 5 If you wish to block individual channels select the channel blocking check box and press OK 6 To enable or disable which channels are blocked select edit and press OK 7 Channels that are blocked will display a small lock icon to the right of their name nal Parental Control Features Enabling Ad 1 Selectthe Users menu option on the left and press OK on the remote 245 pm Main User Settings Edi Cancel 2 Press the right arrow and then OK to select parental control 42 Burlington Telecom User Guide Television 3 A list of options will appear 946 pm Parental Control Ad TWA 30 mutes Submit Cancel Movie Rating allows you to block movies based on their MPAA rating TV Rating allows you to block television shows based on their rating Unloc
25. ubscribed to Burlington Telecom service 1 Dial 540 0975 2 Listen to the recording 3 Wait until the end of the recording then press to administer the group greeting 4 Enter your PIN default 0000 and then st Press 4 to record your group greeting 6 Record your greeting When finished recording press For example You have reached the Doe residence To leave a message for John press 1 To leave a message for Jane press 2 7 Press 2 to keep your greeting m To change an existing group greeting from the phone subscribed to the service 1 Dial 09 2 Press to administer the group greeting 8 Enter your PIN default 0000 and then st 4 Press 4 to record your group greeting 5 Record your greeting When finished recording press 6 Press 2 to keep your greeting To change the group greeting from a phone that is not subscribed please contact BT s help desk at 802 540 0007 12 Burlington Telecom User Guide Telephone General Telephone Information How to Place an International Call To place an International call you must dial 011 the country code and the phone number of the person to whom you are calling Additional charges apply to International calls Rates are located at http www burlingtontelecom net customer support pdfs IntemationalRates pdf 101 on Voice Mail Capaci Maximum number of messages the voice mail system may receive is 100 Maximum length
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