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1. Desp OOOO UID LED Off Deactivated Solid blue Activated Flashing blue System being managed remotely NIC link LED Off No network link Green Network link NIC activity LED Off No network activity Solid green Link to network Flashing green Network activity 4 Power supply 2 Off System is off or power supply has failed LED Solid green Normal 5 Power supply 1 Off System is off or power supply has failed LED Solid green Normal Non hot plug PCI riser board slot definitions e Primary riser cage connector connected to processor 1 or the Southbridge PCle 3 slot riser cage Optional PCle 2 slot x16 riser cage 1 FL FH PCle3 x16 8 4 2 1 Es 2 HL FH PCle3 x16 8 4 2 1 PCle3 x16 16 8 4 2 1 3 HL FH PCle3 x8 8 4 2 1 PCle3 x8 8 4 2 1 e Secondary riser cage connector connected to processor 2 processor 2 must be installed Mn PCle 3 slot riser cage PCle3 x16 16 8 4 2 1 5 HL FH PCle3 x16 1 6 8 4 2 1 6 HL FH PCle3 x8 8 4 2 1 The server ships with one PCle3 riser cage installed in the primary riser cage connector Notes e Primary denotes the riser cage is installed in the primary riser connector e Secondary denotes the riser cage is installed in the secondary riser connector Component identification 102 Installing the riser cages listed in the table above in either the primary or secondary riser connectors determines the form factor
2. Fan amber Two or more fans have failed or been removed Power supply amber Amber One or more of the following conditions may exist Only one power supply is installed and that power supply is in standby Power supply fault System board fault Power supply amber Green One or more of the following conditions may exist Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power supply mismatch at POST or ly mismatch through hot plug Component identification 100 System power LED Waiting for power Power is available Power cap flashing Power is not available amber Wa IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Rear panel components PCle slots 1 3 top to bottom Optional PCle slots 4 6 top to bottom 3 Oponalserslpot O 4 Powersupply SI OO 5 overspy2 SSS 7 ersa SSCS o p ren SSCS i Dems O 2 idem 13 eomp OO O Requires second processor 1 tem mI 3 a 5 6 7z s 9 10 no 12 13 Component identification 101 Rear panel LEDs C oog 5000000 O co a y es gt Y A is foot oano000 oa G gt
3. No 211 EA JO J amp H cC CSR Fe MU SEL KEY AAO HASSE AL OG SAA HHO 713553 30 0 FA LC AeA AHO 48e SP FI Hgo APH E FACE SYA EE AM SO 25 FI U LIC 80 ESSA HP IIS AA HAE HASH SL HE SAID Ase SSS E APILICH HPE Ao EG HES HPS HS Of SEX 448 CSR mA 432 SA HSE xteo AH BHO Ago BAY St RES HPS SSH OF se ASAE ABE FIA USA SAA 21 52 HP amp ErSro OF BH Of o CH do LYS HEL ASE FY MAO do tia ME ASH Er BE OF BILICH 2810 A St RES HESA QE SP HP mA PE da HSS APS ASUC 234 MT EA FT HPE DE ESY HF HE HSS PES 0188 SSAA Y Au MH AE 2381 HP 24 dz RS THO Met AA ELSE Ate AHA ASAA CASAS SO AG 9 KE o HAE HP A AO E http www hp com qo selfrepair amp HEHA 2 HE uu HZ BE MI 2S AML HP A St ESOS HE MF LS MBA SS USLC OS AP HE PE ME ES MAS ZAO nej Da HENS Pee AFL FE MS ES MAIL HAS A CSR F WAS AR AFSAUCE ASAP HP 0 TES MAE 9288 39 0 Mul o Wo SSH E SH ITAU 3292 14 RSS Sal 2 Illustrated Parts Catalogoll Customer self repair 15 Illustrated parts catalog Mechanical components HP continually improves and changes product parts For complete and current supported parts information see one of the following websites e HP PartSurfer website http partsurfer hp com e HP PartSurfer mobile site http partsurfermobile hp com Description Spare part number Customer self repair on page 6 Air baffle kit 777302 001 777294007 Illustrated parts catalog 16 Description Spare part number Customer self repair
4. e meet 6 4 PCI riser cage fal PCI riser cage standard primary ma 001 E b PCI riser cage primary optional 777282 001 c PCI riser cage secondary optional 777283 001 5 Drive cage 8SFF 779086 001 le Jaer HE p sh SFF 2U easy install rail kit 744114 001 o LFF 2U easy install rail kit 744115 001 c 2U cable management arm 744116 001 Universal media bay 786579 001 B Miscellaneous blanks kit 777301 001 C i AAA LN O E LN fp A pe Fei Sar Ry Comte E fee Dim o fem Not shown Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s 2Optional F
5. I I I I I I I LI LIL LI I ICGKDHL JFBIEAICGKDHL JFBIEAI AAA AA A AAA qt I Ch3 Ch Ch2 Chi ll Ch3 _Ch4 Ch2 Chi I of channel of channel of channel A 8 co BOC Number 4 of DIMMs 8 to install 12 Component identification 105 SAS and SATA device numbers e SFF 8 device bay numbering e Optional SFF 16 device bay numbering with SAS expander solution used Component identification 106 Optional 24 SFF device bay numbering TENK ses Optional 24 SFF device bay numbering with SAS expander solution used Bee ds DEAD DEAT DADANE D 000 0p00 000 9 D 0 0 0 0 010 0 0 0 0 0 8 OIDO 0010 0 Dle le Pone oe i Skre ory Fase Far i p aay Component identification 107 e LFF 12 device bay number with 3 bay rear SAS expander solution used OJO OJO Ko o De a Es Solid blue The drive is being identified by a host application am ne blue The drive carrier firmware is being updated or requires an update JO No drive Nodriveaciviy a not remove GE white Do not remove the drive Removing the dri
6. Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Illustrated parts catalog 17 2Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen 3No Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspon
7. To replace the component reverse the removal procedure Universal media bay To remove the component 1 2 Y D Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove all hot plug hard drives Remove the fan cage Fan cage on page 42 Disconnect all cables from the universal media bay Removal and replacement procedures 48 8 Remove the universal media bay To replace the component reverse the removal procedure 8 SFF drive backplane To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the fan cage Fan cage on page 42 Remove all drives Hot plug drive on page 37 Removal and replacement procedures 49 7 Remove the drive backplane To replace the component reverse the removal procedure 2 SFF rear drive backplane To remove the component 1 2 Power down the server on page
8. ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fe
9. e Y cable connection with 24 SFF drive configuration in front Connect the data cable e Connected to the onboard x4 SATA connector Cabling 75 e Connected to the x2 SATA port and optical disk drive connector e Connected to a PCI expansion board Cabling 76 e Connected to a PCI expansion board and the 12 LFF drive backplane Cabling 77 Three bay LFF rear drive cage cabling Connect the power cable Connect the data cable e Connected to onboard SATA connectors Cabling 78 e Connected to a PCI expansion board e Connected to a PCI expansion board and the 12 LFF drive backplane Cabling 79 e Connected to an HP 12G SAS Expander Card Eight bay SFF front drive cage cabling Bay 1 installation the power cable e Single cable connection Cabling 80 e Y cable connection if the two bay SFF drive cage option is installed in the rear bay a an NE dd Connect the data cable Cabling 81 e Connected to a PCI expansion board Cabling 82 e Connected to an HP 12G SAS Expander Card Wh HE dr ae Ter sje popa gm a Bay 2 installation Cabling 83 Connect the power cable Connect the data cable e Connected to a
10. electrical outlet and the point where the cord extends from the server Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Access panel Removal and replacement procedures 31 WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 2 Power down the server on page 26 Extend the server from the rack on page 27 Open or unlock the locking latch slide the access panel to the rear of the chassis and remove the access panel To replace the component 1 2 3 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in Push down on the hood latch The access panel slides to a closed position Tighten the security screw on the hood latch Air baffle Z CAUTION For proper cooling do not
11. 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the fan cage Fan cage on page 42 Remove all drives Hot plug drive on page 37 Removal and replacement procedures 50 7 Remove the drive backplane To replace the component reverse the removal procedure 12 LFF drive backplane To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 4 Remove the access panel Access panel on page 31 Remove the fan cage Fan cage on page 42 Remove all drives Hot plug drive on page 37 Removal and replacement procedures 51 7 Remove the drive backplane To replace the component reverse the removal procedure 4 LFF drive backplane To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Rem
12. 6G 120 GB SATA VE SFF 6G 120 GB SATA VE LFF 6G 200 GB SATA ME LFF 6G t 240 GB SATA VE SFF 6G u 240 GB SATA VE LFF 6G v 400 GB SATA ME LFF 6G 692162 001 Mandatory w 480 GB SATA VE SFF 6G 718138 001 Mandatory x 480 GB SATA VE LFF 6G 718296 001 y 800 GB SATA VE SFF 6G 718139 001 ME z 800 GB SATA VE LFF 6G 718298 001 Illustrated parts catalog 22 A 800 GB SAS ME SFF 12G 741228 001 E 800 GB SAS ME LFF 12G 692163 001 T 800 GB SAS HE SFF 12G 741234 001 1 i A li 800 GB SAS VE LFF 12G 762750 001 z z z z 2 z z z z z z z z El oy ojo a a a aj 21 ajaj Q ol ol a Q Q o a 3 31 31 31 31 Saf Sa Sa 3 3 3 3 3 3 Q a OJ o ol a ol ol of of a a aj o ol O O o a 29 e e 9 g a e a e ajaja a 2 2 o Oo O O O O O O O O O O O O O Oo op O S S S S s 9 S S S 31 9 ss Sj S 3 X X X X X xX xX xX x x x x x x x xx x 2 r A ss S Description Spare part number Customer self repair on page 6 LE Cr aa 300 GB SATA VE SFF 6G 739954 001 Mandatory bb 300 GB SATA VE LFF 6G 739955 001 cc 400 GB SATA ME SFF 6G 692166 001 dd 600 GB SATA VE SFF 6G 739959 001 Mandatory ee 600 GB SATA VE LFF 6G 739960 001 Mandatory a SAR ST CA nee KE si o Eos ss DES Pree RCE eee Mandatory Ma
13. MRIG ER HP IED gt HP AG BEE Att ARIS AT AB AY HH Be BR SS ALAS o HRN EPT E OE 4 EA BEFORE RATE ZA gt MA AN ES HP AER E EN E IU ES ANR ERE HEIME gt MARE RE HP BERBERE TRASERA BNSEPRA gt HP RAR HE SIRS E D E ZAS OBRA CSR BRS FBT E BLUES gt HERA FERRA INF PIKE ARREARS IBA HEBER gt VAE HP RAROS 1 RAMBLA BEH BE TBA EET DAR HP ETER CSR BRT EEE ARME AA ERA o FEIER HARE HP 18 DATEN BEAN GERAD 5 ALA gt HERTHA HP FRA EDA AS ARABE BERGE MRD AREAS EN gt HP FREE EMEA HSA ATRIO gt HP BETTE TERS TRER RA TE ERARE MERA gt ME HP T R BTA IRER gt BERRE HAAR HETE gt BMA gt ER HP 4 v http www hp com go selfrepair ERE HAVRE ARIS 1540 HP AIRE IRE ERA RES RARE HP HGS REOLER FH ASHER E HARARE CSR BER BANER IRE HP ISLES gt HP GANGEN IBRA BON EAS EA Customer self repair 14 14 gu qe HP MFL 8 MS s AHO WE F MA A AS 8348 UMES ATE S A DA MI 2I CSR FSS CH ASSO AASIMSUC AS 717 SOHHP ES HP AM HA SSAA ES MUA BAYANA CSR PES AS SIA Pe 71215500 BEEN HPE AS PES HE ASA HO AF SAL DAS NTS SLC CSR FEAE E 7A SHIA EUC I4 Ma HPI AR APSO Be HB ALS XP HPO 0 PEL WAS 238 A of AH Ao CS Sat Y Out STELA YA BIT MEN APSO AB 0 FEST DAME Fot IIS SEE GA UA GU O Strat AFS Att HPO 0 TES TAE 23 AS APSA TAS AFO HESSE HS MH A GOA met 7 HIS glo mas WAUCH An SF HP Ee VA Au F217 S7tSseS SASIM LICH HPE Gt Bel MAJA NENE Sa PES DASHES sD YRUC oy SES
14. PCI expansion board e Cabling 84 e Connected to an HP 12G SAS Expander Card AN Li Cabling 85 Universal media bay cabling Connect the VGA cable to the optional VGA connector Connect the USB cable to the front dual internal USB 3 0 connector H an UE aS Sa a GE dj ie A Cabling 86 Connect the SATA optical drive cable to the front optical disk drive connector 150W PCle power cable option CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI expansion cage Cabling 87 Diagnostic tools HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM The UEFI System Utilities enable you to perform a wide range of configuration activities including e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Selecting a language e Launching other pre boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the HP UEFI System Utilities see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website http www hp com go ProLiantUEFI docs Scan the QR code located at the bottom of th
15. RR E RE O RE E RR RD A 63 RE sman Storage Bale NT 64 HP Flexible Smart Array Controller siennes 65 Sistemi GME RY suis chciccchacsncineosdedu acess cus uocsun us bans bone yunstunsncgh aos ue giteus mats us zataybonsuenSenns goa wleuagibieemesedeatedvdetede 66 System board aus eee dae edad da ea ua pena EEEE aan 67 HP Trusted sn o nn 73 e E Po o A E ERE NE 74 Two bay SFF drive cage option COIN eae ee 74 Three bay LFF rear drive cage lp 78 Eight bay SER frontdrive cage cabling ns 80 Universal media bay cabling pr 86 150W PCle power cable option sisi 87 DE e ERE ENER NN ER NE 88 HP UEFI System Utilities issues 88 Using HP UEFI System Utilities ER 88 ee 89 Restoring and customizing configuration settings sec veseiasuaajoraresec envie ofeiesen farei esieada asian peter faser 89 Secure Boot configuration RE RR A A RPPS RAP PR RR RR 89 Embedded UEFles Kell age 90 Embedded Diagnostics AAA IA 90 HP RESTful API support for UEFI iii 90 Re entering the server serial number and product ID 90 HP ProLiant Pre boot Health Summary iii 91 ai MR ne en a OO 91 HP Insight Diagnostics survey functionality einen 91 Active Health System ccccccsccccsssccsscccssececssecesseeecssececsececseeecssececseeesseeecssececssecesssescseeessecesseeeceseeecseeeseaaes 92 Int grated o APR RR RR A 93 VB 93 External USB functionality iii 93 Internal USB functionality iii 93 ET ERE II EN RE EEE ED 94 Troubleshooting resources PO ee eee 94 Compo
16. Remove the server from the rack seen 27 Access the product rear panel suisses 28 Access the optional HP Systems Insight Display orvrrrrrrrvrrrrnvrrrvnrvrnrrnrnrrnnrrnnrrnnnrrnnrrrnernnrrnnrrrnrrnnnenn 28 Release the full length expansion board retainer 29 Safety considerations issues 30 Preventing electrostatic discharge AAN 30 Symbols on TS sise 30 Server warnings and cautions ESSEEN ES ESES seese enen e 31 Access panel E 31 EEE EEE A 32 GT Blan EN NN A 33 Friman POE tiser COGS EEE RES 34 NE 35 o RE ER RER ER EEE 36 Drive el RE A A EE EE RS EAR 37 SL 6 a An 37 Power supply blank iii 38 APP 38 O od 39 Hoi plug On PR RR PR 42 PE ENE RR SE EEE aes 42 FE Ge OE ERE RR ER EEE 43 Ts 44 3 LRF rear drive E er 45 FEE NNN 46 F de OE 47 Universal media bay cccccccccccssssccssscesseecsececssecessceeeseeeesseeesseeecsseeeesseeeeseesesseeessseeesseeecssecesssesesseesenseeensaes 48 A DOER O RSS dirons 49 2 SFF rear drive backplane iii 50 12 1Fk dive Backplane sa a ancas contos o 51 4 LFF drive backplane sise 52 SlFRirearidrive backplane n nes su SNS nn nn NN Ne sr 53 Systems Insight OE 01 cr RO a e E 54 Expansion sida e e cients 55 A 56 Contents 3 Full length expansion board a AG PAGA 56 Half length expansion board cos 57 Fs 58 OC 2 ee E E E EE E 60 DIMM
17. authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s 2Optional Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit 3No Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2Optional Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizion
18. of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned
19. of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Disconnect any external cables that are connected to the expansion board Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Disconnect any internal cables that are connected to the expansion board If any full length expansion boards are installed release the full length expansion board retainer on page 29 Removal and replacement procedures 34 Remove the PCIe riser cage PLANS lt lt Nee To replace the component reverse the removal procedure Secondary PCle riser cage Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed To remove th
20. onderdelencatalogus aangemerkt met Nee Mandatory Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o 2Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto No Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Mandatory D READER DADA MBA DUT ELEBERAHIE ERFREREANSDSNI TOBY CARS DER BA UVMFAD GEER ARENS Optional EE MEBCISEMEE CI RM COMM M BCISEMTTS ARABIC LES A HRAHPIL BUERE RM EMSA GBROLFORAIC A SN REY EZRA BOR EA INTE RAERBLTOREK T Et lt REY EXERIACENTERS No BRI HPA GOD BOBA REBCIER CID ECA MRORMEMRT DI MIE HPEKISHPEMAR PRIS E BJ ME NDAE NT VET Maha DOJI SRBRAMERCCHRARCHSEMRRMENTHET Mandatory 52 2 BREA YMA TESTE MRK HP EG ABE MA GAR T R BRA LRA Optional FR RA L RE BITRATE Rit MRE R HP AMBRE TARA A ER PE Gade EA ERIE HEEL HP A REM A BRE Bi he BE FA No E JU
21. operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Removal and replacement procedures 32 5 Remove the air baffle To replace the component reverse the removal procedure PCle riser blank A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Removal and replacement procedures 33 Remove the PCle riser blank To replace the component reverse the removal procedure Primary PCIe riser cage Z WARNING To reduce the risk
22. page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Disconnect the LAN segment cables Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Removal and replacement procedures 43 5 Remove the FlexibleLOM To replace the component reverse the removal procedure 8 SFF drive cage To remove the component 1 2 14 pi e Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove all drives Hot plug drive on page 37 Remove the fan cage Fan cage on page 42 Disconnect all cables from the drive backplane Removal and replacement procedures 44 8 Remove the drive cage To replace the component reverse the removal procedure 3 LFF rear drive cage To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the acces
23. process is digitally signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS Secure Boot validates the software identity of the following components in the boot process e UEFI drivers loaded from PCle cards e UEFI drivers loaded from mass storage devices e Pre boot UEFI shell applications e OS UEFI boot loaders Once enabled only firmware components and operating systems with boot loaders that have an appropriate digital signature can execute during the boot process Only operating systems that support Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure Boot is enabled For Diagnostic tools 89 more information about supported operating systems see the HP UEFI System Utilities and Shell Release Notes on the HP website http www hp com go ProLiantUEFI docs A physically present user can customize the certificates embedded in the UEFI BIOS by adding removing their own certificates Embedded UEFI shell The system BIOS in all HP ProLiant Gen9 servers includes an Embedded UEFI Shell in the ROM The UEFI Shell environment provides an API a command line prompt and a set of CLls that allow scripting file manipulation and system information These features enhance the capabilities of the UEFI System Utilities For more information see the following documents e HP UEFI Shell User Guide for HP ProLiant Gen9 Servers on the HP website h
24. single processor configuration excluding 24 SFF and 12 LFF configurations four fans and two blanks are required in specific fan bays for redundancy A fan failure or missing fan causes a loss of redundancy A second fan failure or missing fan causes an orderly shutdown of the server For a dual processor configuration and single processor 24 SFF or 12 LFF configurations six fans are required for redundancy A fan failure or missing fan causes a loss of redundancy A second fan failure or missing fan causes an orderly shutdown of the server The high performance fan option might be necessary for the following installations e Optional GPU riser installations e ASHRAE compliant configurations For more information see the HP website http www hp com servers ASHRAE The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios e At POST and in the OS HP iLO performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the server performs an immediate shutdown e When the Thermal Shutdown feature is disabled in the BIOS Platform Configuration RBSU HP iLO does not perform an orderly shutdown when a cautionary temperature level is detected Disabling this feature does not di
25. the HP Proliant Gen Troubleshooting Guide Volume I Troubleshooting The HP ProLiant Gen9 Troubleshooting Guide Volume I Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades To view the guide select a language e English http www hp com support Gen9_TSG_en e French http www hp com support Gen9 TSG fr e Spanish http www hp com support Gen9 TSG es e German http www hp com support Gen9 TSG de e Japanese http www hp com support Gen9 TSG ja e Simplified Chinese http www hp com support Gen9 TSG zh cn HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot the server using Intelligent Provisioning HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operati
26. 31 Index 119
27. Active Health System collects the following types of data e Server model e Serial number e Processor model and speed e Storage capacity and speed e Memory capacity and speed e Firmware BIOS HP Active Health System does not collect information about Active Health System users operations finances customers employees partners or data center such as IP addresses host names user names and passwords HP Active Health System does not parse or change operating system data from third party error event log activities such as content created or passed through by the operating system The data that is collected is managed according to the HP Data Privacy policy For more information see the HP website http www hp com go privacy The Active Health System in conjunction with the system monitoring provided by Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the HP website http www hp com go spp download The Active Health System log can be downloaded manually from HP iLO or HP Intelligent Provisioning and sent to HP For more information see the following documents e HP iLO User Guide on the HP website http www hp com go ilo docs e HP Intelligent Provisioning User Guide on the HP website http www hp com go int
28. Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no Customer self repair 9 enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Servicio de garant a exclusivo de componentes La garant a limitada de HP puede que incluya un servicio de garant a exclusivo de componentes Seg n las condiciones de este servicio exclusivo de componentes HP le facilitar los componentes de repuesto sin cargo adicional alguno Para este servicio de garant a exclusivo de componentes es
29. D Os sso aan ESTE Seer set foer r 3 30 GHz Intel Xeon E5 2687W v3 processor 762458 001 i s 1 50 GHz Intel Xeon E5 2630L v3 processor 762459 001 t 2 30 GHz Intel Xeon E5 2698 v3 processor 780760 002 u 2 30 GHz Intel Xeon E5 2699 v3 processor 780761 001 Optional P z v 1 80 GHz Intel Xeon E5 2650L v3 processor 762461 001 RR x EE 1 14 FlexibleLOM HP InfiniBand FDR 2 port 5450 QSFP Adapter 705087 001 Mandatory b HP InfiniBand FDR 2 port 545FLR QSFP 705088 001 Mandatory Adapter 15 Hot plug drives 3 System I O board assembly 775400 001 Optional a il a 146 GB SAS SFF 15 000 rpm 6G 653950 001 Mandatory b 300 GB SAS SFF 10 000 rpm 6G 653955 001 Mandatory NS 450 GB SAS SFF 10 000 rpm 6G 653956 001 Mandatory i d 500 GB SAS SFF 7 200 rpm 6G 653953 001 Mandatory E t V 1 TB h 1 TB SAS LFF 7 200 rpm 6G 653947 001 Mandatory fe 600 GB SAS SFF 10 000 rpm 6G 653957 001 Mandatory Illustrated parts catalog 21 1 TB SATA LFF 7 200 rpm 6G Mandatory O A 3 TB SATA LFF 7 200 rpm 6G 4 TB SATA LFF 7 200 rpm 6G 6 TB SATA LFF 7 200 rpm 6G Mandatory CO E CN ss uns preses pozom prawem GLS C pease por Al gt S ll 400 GB SAS HE SFF 12G 741232 001 NE 800 GB SAS VE SFF 12G 762749 001 re ear Pr a n 80 GB SATA VE SFF 6G ES cs i 4 p 100 GB SATA ME LFF
30. E HP ARAHAL RSA ATA ATMREPRIENEE HP R BARS AAA Din HEMMER RICA E Mandatory 5 amp 8 EF ATT E BASH ERSNERN gt ARERR HP EIES HP GE RET EAN DRA gt Optional RA EF ASTM PTE R EL BABA gt BED ANSA BT EEA gt MA MATER HP AGE RIT BEM EUT BET RER MER RE R ENRERHAEME No E FUE HP PERTURBA THEM gt ARESPRE HP EERSTE RAAE ERE gt REA NE he RTE Eo Mandatory UF 24 HE 27 AR AO EL F AS AP HPO O PES WAS 288 AS ol 44 40 e SAH Y JAH 7 SPEL 2 Optional 54 24 HE F2 H ME AJA F 0 PESE 24 ME POIS SA FINS SA RAS ZPE HPO 0 TES WAS 238 SP NEA TAS AF EYE 23 MHA TS Cet 2 HIS AO Wat SE VEUM 3 No No VA dE FA 35513 GA El HP S 0 FSS SA SIAGUC HPE 24 HSS 21341712 AY Sel MAJA ALS AA Q Suc 71 SIISSYTE Al oO ota gt TIO rulo El S Illustrated parts catalog 25 Removal and replacement procedures Required tools You need the following items for some procedures e T 10 T 15 Torx screwdriver e HP Insight Diagnostics software HP Insight Diagnostics on page 91 Preparation procedures To access some components and perform certain service procedures you must perform one or more of the following procedures e Extend the server from the rack on page 27 If you are performing service procedures in an HP Compaq branded telco or third party rack cabinet you can use the locking feature of the rack rails to support the server and gain access to i
31. G fr Spanish http www hp com support Gen9 EMG es German http www hp com support Gen9 EMG de Japanese http www hp com support Gen9 EMG ja Simplified Chinese http www hp com support Gen9 EMG zh cn Troubleshooting 94 Component identification Front panel components e SFF model 8 drive Description O e SFF model 24 drive 19 O DDD Component identification 95 e LFF model 12 drive omanoma paan paame D ojo Dr pee D OOo E BOND role EO Hem Description Drive bays e LFF model 4 drive O EO Elo El Elo D HO fell fe EE em Description o Component identification 96 Front panel LEDs and buttons e SFF front panel LEDs and button le EE er 6 A Power On Standby button Solid green System on and system power LED Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System criticalt Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity Solid blue Activa
32. GRMRHVEF COP ER TE FRA AA T tint ROARY E AIIBUTIE CSRAMEB BRICK V EE METLTUEKECTENDBERUVET Hi MIT ELESBRAHPIK HAIER SRM SN DIES II TOBEY CA BI ARBEBLUANE BEEROBIELIUEF Customer self repair 12 RATE HP FRITES R BITHE CSR BF DURA ERE SR IE AA TE EAR PER TT EE EK AIR Tate RAI HP GX HP FRS HE KR ARS ETEN M RE GER CSR AEREAS HPA EA ETT EIR A MX CSR ABH EA ERE PETER WREAK HP LEA MAA ART RIE MEIA TEA EH EPA RA TRE MEE ZA EP ATREA PH MRE EX HP ASTERIX LEAD MARE AAI ERRE A HP FT BETENT AAA Min R E RE HP APAATIRITH AR AISRR ATH ATAREPRENTE HP R SUSEN MEXA DAMER ER PHILA E CSR RHET CIERRE MATERIA EARE TES ARM NYARE PETRA METER ARR HP BASSO BARRA AMARA HP AEREA CSR ABA AIS ROMA EA RADA RPA AED AE HP RER GE RAAB BIS HP BEAN TE ME RARAS G REZ 5 VIKER RDA ABE RES HP GADE RY AB EL BE PIT dE HAY AE AL ATA OE EE RARE dk RIABH HP TRES R EL ERRR FRATAR HP GRETE BEAN e A FEE RER RE AA HP R ATHENE GAGE MMR SENER AXE AAA Avila HP M h http www hp com go selfrepair IRER TERRAS BR SS EI HP ARRIER A REIS RANA HEARS RE NEDRE F RRE HP He BREER RAB er CSR BER MRR HP BIRD EE MAA EAR TRA I H o Customer self repair 13 EP BA TREE HP REZA Sat AAA TAEZ CSR BALD MEAS Wh BES RS SREB EX AGNE gt ARTE SZ EN R ANA HP EX HP BRISTER LMHS RSE OH RRES TIER L RER CSR E RER All HP NE HPA SE HEBER CSR BEN AMEN FRA EARTHS ERI EEEIEE
33. HP Proliant DL380 Gen9 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 768831 001 September 2014 Edition 1 O Copyright 2014 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of the Microsoft group of companies Intel Xeon is a trademark of Intel Corporation in the U S and other countries Contents TN dei 6 Parts only warranty service sise 6 a A dd a NE SE STEEN SNE 16 Mechanical components iii 16 ystemicomponen tidad nnteentenn 19 Removal and replacement proceduras rr ae Nadi 26 AT 26 Preparation procedures ad EE E E ard AID Ds eee ee 26 A o PPP nine 26 Extend the server from the ratle crearon NN Ai 27
34. IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server does not power up Depending on the memory configuration and processor model the memory speed may run at 1600MHz 1866MHz or 2133MHz To remove the component 1 Update the system ROM Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM 2 Power down the server on page 26 Removal and replacement procedures 60 Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the heatsink Heatsink on page 58 PSP Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 7 Remove the processor from the processor retaining bracket CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area To replace the component Z CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws Removal and replacement procedures 61 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED A CAUTION THE PINS ON THE S
35. La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Servizio di garanzia per i soli componenti La garanzia limitata HP pu includere un servizio di garanzia per i soli componenti Nei termini di garanzia del servizio per i soli componenti HP fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti amp obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovr sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch di
36. Power Supply Rated input voltage 200 to 240 VAC Rated input frequenc 50 Hz to 60 Hz Rated input current 8 0 A at 200 VAC 6 7 A at 240 VAC Maximum rated input power 1600 W at 200 VAC 1600 W at 240 VAC BTUs per hour 5459 at 200 VAC 5459 at 240 VAC Rated steady state power 1400 W at 200 VAC to 240 VAC input Maximum peak power 1400 W at 200 VAC to 240 VAC input Specifications 114 Acronyms and abbreviations AMP Advanced Memory Protection FBWC flash backed write cache FDR fourteen data rate FIO Factory Integrated Option FLR FlexibleLOM for rack servers FLR SFP FlexibleLOM for rack servers with an SFP connector HP SIM HP Systems Insight Manager LO Integrated Lights Out IML Integrated Management Log LFF large form factor NEBS Network Equipment Building System NMI nonmaskable interrupt Acronyms and abbreviations 115 NVRAM nonvolatile memory PCle Peripheral Component Interconnect Express POST Power On Self Test QDR quad data rate RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SFF small form factor SFP small form factor pluggable TPM Trusted Platform Module UID unit identification USB universal serial bus Acronyms and abbreviations 116 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggest
37. R RER RETTE gt No E FUE HP PERES E TMN gt ANSEPRE gt HP SERES ERA gt BERE TAR Ar ETA Go Mandatory UF 24 HE 27 AIR AO B PS ASA HPO O FSX WAS SIE AS ol AHAA He SSH U SAH 7 SPE 2 Optional 54 24 dz 37 MH AO F 0 PES 24 dE FR IISHTE SA EIRGUCH SA Bt ALS ZPE HPO 0 TES WAS 238 SP NEA TAS AF Eos 23 mu FS met At HIS 20 mA IE ITS E VEUM 3 No No 14 AE FA 27533 SA El HP F 0 FHSS UA ANA GU da HE 14 238 13412121 A SO MHA ASAAS S UAH Tel 8715 HTE BS TASS ofa gz on System components HP continually improves and changes product parts For complete and current supported parts information see one of the following websites e HP PartSurfer website http partsurfer hp com Illustrated parts catalog 19 e HP PartSurfer mobile site http partsurfermobile hp com Description Spare part number Customer self repair on page 6 AH AA ppm o E o E o a 8 GB 1Rx4 PC4 2133R 774170 001 o 16 GB 2Rx4 PC4 2133R 774172 001 NS 32 GB 32 GB 4Rx4 PC4 2133L 774174 001 ho hemme Ja Standard efficiency heatsink ar 001 b High performance heatsink 77729 1 001 ee O CA a eli E A CU One a SN One EEE ee PIN TE a cn en eme EN One RCC Ope LES 82 CT SE ESTERS CS One Illustrated parts catalog 20 Description Spare part number Customer self repair on page 6 LESS 7 PPR aan Seer EEE fot a ar EEE CS fzer SET Ose T aan ESET peer EDGE
38. Remove the server from the rack on page 27 4 Remove the access panel Access panel on page 31 Remove the fan Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage We IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 109 To replace the component reverse the removal procedure Fan cage To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Removal and replacement procedures 42 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the fan cage Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage V IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 109 FlexibleLOM To remove the component 1 2 Power down the server on
39. YSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket Removal and replacement procedures 62 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 5 Install the access panel Access panel on page 31 DIMMs 2 IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization To identify the DIMMs installed in the server see DIMM slot locations on page 105 To remove the component 1 Power down the server on page 26 2 Remove all power Removal and replacement procedures 63 a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access pan
40. acket Install the processor socket cover onto the processor socket of the failed system board Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution Removal and replacement procedures 71 10 11 12 13 14 15 16 Install the heatsink We IMPORTANT Install all components with the same configuration that was used on the failed system board Install all components removed from the failed system board Install the access panel Install the power supplies AC power supply on page 38 Power up the server Ensure all firmware including option cards and embedded devices is updated to the same versions to ensure the latest drivers are being used Re enter any Secure Boot Keys that were previously added in the Secure Boot configuration on page 89 After you replace the system board you must re enter the server serial number and the product ID 1 2 During the server startup sequence press the F9 key to access UEFI System Utilities Select the System Configuration gt BIOS Platform Configuration RBSU gt Advanced Options gt Advanced System ROM Options gt Serial Number and then press the Enter key Enter the serial number and press the Enter key The following message appears fi he ser
41. acultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit 3No Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2Optional Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto SNo Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti
42. ali a seconda del tipo di garanzia previsto per il prodotto 3No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet 2Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen 3No Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Optional Opciona
43. ara o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto SNo Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Illustrated parts catalog 18 Mandatory D READERS DADA SAMMICIDWT y LE SERA HPILRRAFRERMENSIS ILIS TOBBY ERIC DER BA UVMFAD GEER ARENS Optional EE MEA CBEMERCTHSOMR COBALASECHEATI BABRITCIDT Li HERAHPIIJ RNET RH eH SBA BELVEFODRRII RENDKRIY EARFOKR RII SVT RBRERBLTUKE lt K T Et RED EXERBIISZCEMCEET No BRI HPA GOD BOMBA BEBCSBACLHI ECA MRORMEMRT DI MIE HPEKISHPEMAR PRICK BJ ME NDAE NT VET BADGE SRBRAMERCCHRARCHSEMRRMENTHET Mandatory SERIES BRE AYA THEM RUGER HP BRAM MAA RARE SEA DE DESEN A LRA Optional AIR FAT L RE ATENA AMAR EABA TERA Fit MRK HP JG BIR GRE MIRRA ROA ERRE HP A REM A BERE NB FA o No JE HP BBA MIRUH HAS RSA ATH ATMREPRIENEE HP ERRIA SIAM HAAR H RER PLA E Mandatory 5 amp 8 SAA THUSATE ALERTA gt ARERR HP EEE HP HS PAU RLL AR TEA BA o Optional RA EF ATHENE AEA BREA gt BASH ANSA ATREA gt TA MRR HP AGE RIT EE UTEN RART MIE gt REN R RE
44. araci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al
45. ct the Systems Insight Display cable and the USB cable from the system board and then disconnect the USB cable from the front of the Systems Insight Display Removal and replacement procedures 54 8 Remove the screw securing the Systems Insight Display and then remove the Systems Insight Display To replace the component reverse the removal procedure Expansion slot blanks ZN WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the PCle riser cage o Primary PCIe riser cage on page 34 o Secondary PCle riser cage on page 35 Remove the expansion slo
46. ctueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pi ces seules Votre garantie limit e HP peut inclure un service de garantie pi ces seules Dans ce cas les pi ces de rechange fournies par HP ne sont pas factur es Dans le cadre de ce service la r paration des pi ces CSR par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se
47. de HP garantie alleen de garantieservice Parts Only omvat Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen Voor de Parts Only garantieservice is vervanging door CSR onderdelen verplicht Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pegas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia
48. diente al producto 3No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening 2Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Mandatory Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o 2Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas p
49. do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servi o postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Servi o de garantia apenas para pe as A garantia limitada da HP pode incluir um servi o de garantia a
50. e component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Disconnect any external cables that are connected to the expansion board Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Disconnect any internal cables that are connected to the expansion board If any full length expansion boards are installed release the full length expansion board retainer on page 29 Removal and replacement procedures 35 Remove the secondary PCIe riser cage To replace the component reverse the removal procedure PCle riser board To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 If any full length expansion boards are installed release the full length expansion board retainer on page 29 Remove the PCle riser cage o Primary PCIe riser cage on page 34 o Secondary PCle riser cage on page 35 Remove any expansion boards on page 56 from the PCle riser cage Removal and re
51. e screen to access mobile ready online help for the UEFI System Utilities and UEFI Shell For on screen help press F1 Using HP UEFI System Utilities To use the System Utilities use the following keys Access System Utilities F9 during server POST Up and Down arrows Select ems Access Help for a highlighted configuration Fl option Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the System Utilities each time the system is powered up Diagnostic tools 88 Flexible boot control This feature enables you to do the following e Add Boot Options o Browse all FAT16 and FAT32 file systems o Select an X64 UEFI application with an EFl extension to add as a new UEFI boot option such as an OS boot loader or other UEFI application The new boot option is appended to the boot order list When you select a file you are prompted to enter the boot option description which is then displayed in the Boot menu as well as any optional data to be passed to an EFl application e Boot to System Utilities Toward the end of the boot process the boot options scr
52. een appears This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can access the System Utilities by pressing the F9 key e Choose between supported modes Legacy BIOS Boot Mode or UEFI Boot Mode ES IMPORTANT If the default boot mode settings are different than the user defined settings the system may not boot the OS installation if the defaults are restored To avoid this issue use the User Defined Defaults feature in UEFI System Utilities to override the factory default settings For more information see the HP UEFI System Utilities User Guide for HP Proliant Gen9 Servers on the HP website http www hp com go ProLiantUEFI docs Restoring and customizing configuration settings You can reset all configuration settings to the factory default settings or you can restore system default configuration settings which are used instead of the factory default settings You can also configure default settings as necessary and then save the configuration as the custom default configuration When the system loads the default settings it uses the custom default settings instead of the factory defaults Secure Boot configuration Secure Boot is integrated in the UEFI specification on which the HP implementation of UEFI is based Secure Boot is completely implemented in the BIOS and does not require special hardware It ensures that each component launched during the boot
53. el Access panel on page 31 Remove the air baffle Air baffle on page 32 Remove the DIMM To replace the component reverse the removal procedure For DIMM configuration information see the server user guide HP Smart Storage Battery To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the air baffle Air baffle on page 32 Remove the fan cage Fan cage on page 42 Removal and replacement procedures 64 7 Disconnect the cable and then remove the HP Smart Storage Battery To replace the component reverse the removal procedure HP Flexible Smart Array Controller CAUTION HP recommends performing a complete backup of all server data before performing a controller or adapter installation or removal To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the air baffle Ai
54. elligentprovisioning docs Diagnostic tools 92 Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer Application e From within the HP iLO web interface e From within HP Insight Diagnostics on page 91 USB support HP provides standard USB 2 0 support standard USB 3 0 support and legacy USB support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB 2 0 devices through legacy USB support which is enabled by default in the system ROM USB 3 0 ports are not functional before the OS loads The native OS provides USB 3 0 support through appropriate xHCI drivers Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST system boot e UEFI System Utilities e Pre boot UEFI shell e DOS e Operating environments which do not provide native USB support External USB functionality HP provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedure
55. es disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration 4 Power cap Off System is in standby or no cap is set Solid green Power cap applied Component identification 99 Description All other LEDs Off Normal Amber Failure For more information on the activation of these LEDs see Systems Insight Display LED combinations on page 100 Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight Display System power LED and color LED Processor amber Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a pre failure condition DIMM amber One or more DIMMs have failed DIMM amber DIMM in slot X is in a pre failure condition Over temp amber Amber Green The Health Driver has detected a cautionary temperature level Over temp amber Amber The server has detected a hardware critical temperature level PCI riser amber The PCI riser cage is not seated properly Fan amber One fan has failed or has been removed
56. eser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpacku
57. esponding you can use this method to force a shutdown e Use a virtual power button selection through HP iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in standby mode by observing that the system power LED is amber Extend the server from the rack N WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack 3 After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack to secure it in place ZN WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Remove the server from the rack To remove the server from an HP Compaq branded telco or third party rack 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Disconnect the cabling and remove the server from the rack For more information refer to the documentation that ships with the rack mounting option Removal and replacement procedures 27 4 Place the server on a sturdy level surface Access the pr
58. g bracket 3 Remove the clear processor socket cover Retain the processor socket cover for future use Z CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts Removal and replacement procedures 69 4 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED 5 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket A CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the g p y y processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement Removal and replacement procedures 70 6 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining br
59. ial number should only be modified by qualified service personnel his value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the F10 key to confirm exiting System Utilities The server automatically reboots Removal and replacement procedures 72 HP Trusted Platform Module The TPM is not a customer removable part Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board System board on page 67 Contact an HP authorized service provider for a replacement system board and TPM board Removal and replacement procedures 73 Cabling Two bay SFF drive cage option cabling 2 SFF drive bay option rear installation Connect the power cable e Single cable connection with 12 LFF drive configuration in the front Cabling 74
60. iguration To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 Removal and replacement procedures 58 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the air baffle Air baffle on page 32 Remove the heatsink To replace the component 1 Remove the thermal interface protective cover from the heatsink Removal and replacement procedures 59 2 Install the heatsink Install the air baffle Air baffle on page 32 Install the access panel Access panel on page 31 Slide the server into the rack Connect each power cord to the server Connect each power cord to the power source ane mn Sgp Power up the server Processor N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION To prevent possible server malfunction do not mix processors of different speeds or cache sizes Refer to the label on the processor heatsink for a description of the processor Z CAUTION To prevent possible server overheating always populate each processor socket with a processor socket cover and a heatsink blank or a processor and a heatsink ES
61. il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Customer self repair 7 In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore amp offerta con un supplemento di costo solo in alcune zone In caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito
62. ions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 117 Index A AC power supply 38 113 114 access panel 31 air baffle 32 battery 64 66 buttons 95 C cable management arm 28 cables 74 cabling 74 cautions 31 components 16 95 components identification 16 95 connectors 95 CSR customer self repair 6 16 customer self repair CSR 6 16 D diagnostic tools 88 91 diagnostics utility 91 DIMM slot locations 105 DIMMs 63 105 drive LEDs 108 drives 37 108 electrostatic discharge 30 embedded UEFI diagnostics 90 environmental specifications 111 error messages 94 expansion board retainers 29 expansion boards 56 57 expansion slot blanks 55 extending server from rack 27 external USB functionality 93 F fan cage 42 fans 42 109 features 95 FlexibleLOM 43 front panel buttons 97 front panel components 95 front panel LEDs 97 full length expansion board 29 H hard drive backplane 49 hard drive bays 95 hard drive blanks 37 hard drive cage 44 hard drive LEDs 108 hard drives determining status of 108 health LEDs 97 heatsink 58 hotplug fans 28 109 HP Insight Diagnostics 91 HP technical support 6 illustrated parts catalog 16 LO Integrated Lights Out 92 93 IML Integrated Management Log 93 Insight Diagnostics 91 Integrated Lights O
63. l componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto Illustrated parts catalog 24 3No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening 2Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde
64. lug Power Supply on page 113 e HP 800W Flex Slot Platinum Hot plug Power Supply on page 113 e HP 1400W Flex Slot Platinum Plus Hot plug Power Supply on page 14 For detailed power supply specifications see the HP website hitp www hp com go proliant powersupply Specifications 112 HP 500W Flex Slot Platinum Hot plug Power Supply me Rated input voltage 100 to 120 VAC 200 to 240 VAC 240 VDC for China only 50 Hz to 60 Hz Rated input current 5 8 at 100 VAC 2 8 A at 200 VAC 2 4 A at 240 VDC Maximum rated input power 580 W at 100 VAC 560 W at 200 VAC BTUs per hour 1979 at 100 VAC 1911 at 200 VAC Power supply output Rated steady state power 500 W at 100 VAC to 120 VAC input 500 W at 200 VAC to 240 VAC input Maximum peak power 500 W at 100 VAC to 120 VAC input 500 W at 200 VAC to 240 VAC input HP 800W Flex Slot Platinum Hot plug Power Supply i Rated input voltage 100 to 120 VAC 200 to 240 VAC 240 VDC for China only 50 Hz to 60 Hz Rated input current 9 4 A at 100 VAC 4 5 A at 200 VAC 3 8 A at 240 VDC Maximum rated input power 940 W at 100 VAC 900 W at 200 VAC Power supply output BTUs per hour 3207 at 100 VAC 3071 at 200 VAC Rated steady state power 800 W at 100 VAC to 120 VAC input 800 W at 200 VAC to 240 VAC input Maximum peak power 800 W at 100 VAC to 120 VAC input 800 W at 200 VAC to 240 VAC Specifications 113 E k HP 1400W Flex Slot Platinum Plus Hot plug
65. m maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur Component identification 104 NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can use the iLO Virtual NMI feature For more information see the HP website http www hp com support NMI DIMM slot locations DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines 1123456 78 9101121123456 78910112 I Fi I I I I I I I I I I I I I I I I I I I I I I I I I i I I I I i I I I I I I I I I I I I
66. ndatory Standard cabled power switch module 777289 001 Mandatory Systems Insight Display power switch module 777288 001 Mandatory Other boards HP NVIDIA Quadro K6000 4GB GPU 736859 001 HP NVIDIA Tesla K40C 124GB GPU 766915 001 HP NVIDIA GRID K1 Quad GPU 788358 001 HP NVIDIA GRID K2 RAF PCle GPU 756822 001 A O E 775000 SFF standard ear kit Gen9 left and right 777295 001 L LFF standard ear kit Gen9 left and right with UID 784231 001 Optional and cable 0 5 thermal grease 777297 001 1 0 thermal grease 777298 001 HP Smart Storage Battery 750450 001 Cables EEN E o Illustrated parts catalog 23 Description Spare part number Customer self repair on page 6 Mandato Not shown All processors in this HP ProLiant server must have the same cache size speed number of cores and rated maximum power consumption Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an
67. nent identification EE ri ein tas 95 Front panel components siennes 95 Front panel LEDs and buttons sisi 97 POS tauli LEDS cs eect rch oo bols 98 Systems ee nt Dia ae 99 Systems Insight Display LED combinations EEE A 100 Rear panel components iii 101 Rear panel LEDS tono a e ia E a era 102 Non hot plug PCI riser board slot definitions n rra naar nran rra 102 System board components iii 103 System maintenance switch iii 104 INMI Un cional rr A eee 105 DIMM slot ai 105 SAS and SATA device a aa on on 106 Hot plug drive LED definitions JE nn RR nue 108 Contents 4 Hot plug fans Gunde E AAA RA A A DS 109 o de de A RR PNR RET 111 Environmental specifications seen 111 Mechanical Sp GItIGaNons 22e ne nn nn ne cn DEE REDE NE DE cath 111 Power supply specifications suisses 112 HP 500W Flex Slot Platinum Hot plug Power Supply Lasses 113 HP 800W Flex Slot Platinum Hot plug Power Srl ee eS 113 HP 1400W Flex Slot Platinum Plus Hot plug Power Supply isa 114 re EEE 114 BET ee EE AA 117 A A NESE A AN 118 Contents 5 Customer self repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use
68. ng zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das Customer self repair 8 defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Parts only Warranty Service Garantieservice ausschlieBlich f r Teile Ihre HP Garantie umfasst m glicherweise einen Parts only Warranty Service Garantieservice ausschlieBlich fur Teile Gem den Bestimmungen des Parts only Warranty Service stellt HP Ersatzteile kostenlos zur Verfigung F r den Parts only Warranty Service ist das CSR Verfahren zwingend vorgegeben Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una rep
69. njury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed To remove the component 1 Power down the server on page 26 2 Remove all power Removal and replacement procedures 57 a Disconnect each power cord from the power source b Disconnect each power cord from the server Disconnect any external cables that are connected to the expansion board Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Disconnect any internal cables that are connected to the expansion board Remove the PCle riser cage o Primary PCIe riser cage on page 34 o Secondary PCle riser cage on page 35 Remove the expansion board To replace the component reverse the removal procedure Heatsink Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To avoid thermal shutdown all fans must be installed in a dual processor conf
70. ns connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 27 66 kg WARNING To reduce the risk of personal injury or damage to the equipment observe 61 0 Ib local occupational health and safety requirements and guidelines for manual material handling N These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power STA ra WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Server warnings and cautions Before installing a server be sure that you understand the following warnings and cautions N WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug
71. nternal components For more information about telco rack solutions refer to the RackSolutions com website http www racksolutions com hp e Power down the server on page 26 If you must remove a server from a rack or a non hot plug component from a server power down the server e Remove the server from the rack on page 27 If the rack environment cabling configuration or the server location in the rack creates awkward conditions remove the server from the rack e Access the product rear panel on page 28 e Access the Systems Insight Display Access the optional HP Systems Insight Display on page 28 e Release the full length expansion board retainer on page 29 Power down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs iy IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Removal and replacement procedures 26 e Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops r
72. obligatoria la sustituci n de componentes por parte del usuario CSR Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Se
73. oduct rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Access the optional HP Systems Insight Display To access a pop out HP Systems Insight Display on models with this option installed 1 Press and release the panel Removal and replacement procedures 28 2 After the display fully ejects rotate the display to view the LEDs us ou au 200 13 2030 B 1e a D 1e cs ow B ou Release the full length expansion board retainer To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Removal and replacement procedures 29 5 Release the full length expansion board retainer To replace the component reverse the removal procedure Safety considerations Before performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards
74. of the PCI expansion boards supported by those riser cages e FL FH denotes full length full height HL FH denotes half length full height Slot description example Slot 2 PCle3 x16 4 2 1 Negotiable link width s Physical connector link width Gen3 signaling rate Slot number System board components Description FlexibleLOM connector Primary processor 1 PCI riser connector Optical front VGA USB 2 0 connector x4 SATA port 1 Component identification 103 5 x4 SATA port 2 Backplane presence detect connector Secondary processor processor 2 PCI riser connector tm 5 eo E ba CIE m E i CO 11 12 14 System battery TPM connector Optional serial port connector System maintenance switch System maintenance switch Of Off iLO security is enabled On iLO security is disabled 1 52 Off System configuration can be changed On System configuration is locked of 55 Off Off Power on password is enabled On Power on password is disabled S Off No function On ROM reads system configuration as invalid Off Set default boot mode to UEFI On Set default boot mode to legacy se Resened 59 Trad ESTAMOS CC sn CT siz ME To access the redundant ROM set S1 S5 and S6 to on When the syste
75. on For more information or to download the utility see the HP website http www hp com servers diags HP Insight Diagnostics Online Edition is also available in the SPP HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 91 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the HP website http www hp com go supportos Diagnostic tools 91 If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP Active Health System HP Active Health System provides the following features e Combined diagnostics tools scanners e Always on continuous monitoring for increased stability and shorter downtimes e Rich configuration history e Health and service alerts e Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardware and system configuration The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur The
76. or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock h hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel Removal and replacement procedures 30 A amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunicatio
77. oval and replacement procedures 38 N WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it To replace the component reverse the removal procedure Optical drive To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the fan cage Fan cage on page 42 Removal and replacement procedures 39 Disconnect the optical drive cable 6 Remove the optical drive 7 Yp N Y ee 7 Removal and replacement procedures 40 8 Remove the optical drive bracket for use with the replacement optical drive 9 Before replacing the component install the optical drive bracket retained from the optical drive you are replacing To replace the component reverse the removal procedure Removal and replacement procedures 41 Hot plug fan To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o
78. ove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the fan cage Fan cage on page 42 Remove all drives Hot plug drive on page 37 Removal and replacement procedures 52 7 Remove the drive backplane To replace the component reverse the removal procedure 3 LFF rear drive backplane To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the fan cage Fan cage on page 42 Remove all drives Hot plug drive on page 37 Removal and replacement procedures 53 7 Remove the drive backplane To replace the component reverse the removal procedure Systems Insight Display To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove the air baffle Air baffle on page 32 Remove the fan cage Fan cage on page 42 eS A Disconne
79. penas para pe as Segundo os termos do servi o de garantia apenas para pe as a HP fornece as pe as de reposi o sem cobrar nenhuma taxa Customer self repair 11 No caso desse servico a substitui o de pe as CSR obrigat ria Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o HAAIENMTDIUNAF SR RL KEENE ICAA RARE ERT OS HPRMIIISMOCSREBMA DU ET SO BEI CSRB GAAS NIEBERT DEH HPETIEHPEHURFIH ENE AHL EBA HPIEZ O MAA GERAL BERIITRLTVKEEFET CSRABMIISUTFOZAVINDU ET BR ARAAL LIVIVATAQYABOMM BEXBBICOT LE DER UFR AAA NHS lt TOBEY ERI AZAR I UMHENEERIGERENET o H HNASI TLIUNTAMEET HS COMMENDAZYI LILIVAPT ARCS SRRI 4 Lt B REANHPII AER AES NDS BENETTON SRY E AA BO BAN BUTS AEREA UTE TEX CER lt REV EXZEBUISATCEMGCERT E PRO HOME DAIV ELIVAPHRTLBVETA RRORMRERRT Dtk HE FULHPIERR RFI EEE amp 8 RUN DEE VET BADIA IE SBBRMAAZSY LILIVAP BYVATHDENTKINTUET DEAR ER MkII OT CR MTEEKHBIIES IRALE T Ek MICA gt TIE EMAIL I Ek YARA EEMAL 5 IKT DICLAREABANDUV ET FR HAVDE EEE HPOCBBRABOBRL UKEMI BENET FRLET KRAO CSR BER EHARA AURA EH D DEN ME DNANKTENTUESL HE HPISGE EF DVDEN HIDRA ERARA ASFA NA CMMBREHPIORALT CES BARA GE 23 25811 BOROA BEER E LIANT lt ESL ME RELEV HAD AE HABRENEF HARIAN UY A TO BIIE HPS I V R BAR AERE HATS CHE HAHAHA RELE ra ED ii OARS HE CAIS MmaOARMY EADMAEHNSB
80. placement procedures 36 8 Remove the PCle riser board To replace the component reverse the removal procedure Drive blank A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Remove the drive blank To replace the blank slide the blank into the bay until it locks into place Hot plug drive Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Determine the status of the drive from the drive LED definitions Hot plug drive LED definitions on page 108 Removal and replacement procedures 37 3 Remove the drive To replace the component reverse the removal procedure Power supply blank Remove the component as indicated To replace the component reverse the removal procedure AC power supply CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Access the product rear panel on page 28 4 Remove the power supply Rem
81. procedures 66 7 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider System board To remove the component 1 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the server from the rack on page 27 Remove all power supplies AC power supply on page 38 Remove the access panel Access panel on page 31 Remove the air baffle Air baffle on page 32 Remove the PCle riser cage If installed remove the secondary PCIe riser cage Secondary PCle riser cage on page 35 Remove the FlexibleLOM FlexibleLOM on page 43 Remove all DIMMs DIMMs on page 63 Remove the fan cage Fan cage on page 42 Disconnect all cables connected to the system board Remove the heatsink Heatsink on page 58 Remove the processor Processor on page 60 Loosen the system board thumbscrews Removal and replacement procedures 67 16 Remove the system board using the handle to lift it out of the chassis To replace the component 1 Install the spare system board Removal and replacement procedures 68 2 Open each of the processor locking levers in the order indicated in the following illustration and then open the processor retainin
82. r baffle on page 32 Disconnect the SAS cables Removal and replacement procedures 65 7 Remove the controller SE KOS M ss AN PA GI A N To replace the component reverse the removal procedure System battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 If installed remove the secondary PCIe riser cage Secondary PCle riser cage on page 35 Locate the battery System board components on page 103 Removal and replacement
83. rvice Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Customer self repair 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Garantieservice Parts Only Het is mogelijk dat
84. s For additional security external USB functionality can be disabled through USB options in UEFI System Utilities Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data Diagnostic tools 93 Troubleshooting Troubleshooting resources The HP ProLiant Gen9 Troubleshooting Guide Volume I Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades To view the guide select a language English http www hp com support Gen9 TSG en French http www hp com support Gen9 TSG fr Spanish http www hp com support Gen9 TSG es German http www hp com support Gen9 TSG de Japanese http www hp com support Gen9 TSG ja Simplified Chinese http www hp com support Gen9 TSG zh cn The HP Proliant Gen9 Troubleshooting Guide Volume Il Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English http www hp com support Gen9 EMG en French http www hp com support Gen9 EM
85. s panel Access panel on page 31 Remove all drives Hot plug drive on page 37 Disconnect all cables from the drive backplane Removal and replacement procedures 45 7 Remove the drive cage To replace the component reverse the removal procedure 2 SFF rear drive cage To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove all drives Hot plug drive on page 37 Disconnect all cables from the drive backplane Removal and replacement procedures 46 7 Remove the drive cage To replace the component reverse the removal procedure 2 SFF front drive cage To remove the component 1 2 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Remove all drives Hot plug drive on page 37 Disconnect all cables from the drive backplane Removal and replacement procedures 47 7 Remove the drive cage
86. sable the server hardware from performing an immediate shutdown when a critical temperature level is detected A CAUTION A thermal event can damage server components when the Thermal Shutdown feature is disabled in the BIOS Platform Configuration RBSU Component identification 110 Specifications Environmental specifications Specification Temperature range Operating 10 C to 35 C 50 F to 95 F Nonoperating 30 C to 60 C 22 F to 140 F Relative humidity noncondensing Operating Minimum to be the higher more moisture of 12 C 10 4 F dew point or 8 relative humidity Maximum to be 24 C 75 2 F dew point or 90 relative humidity Nonoperating 5 to 95 38 7 C 101 7 F maximum wet bulb temperature All temperature ratings shown are for sea level An altitude derating of 1 0 C per 304 8 m 1 8 F per 1000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Maximum rate of change is 20 C per hour 36 F per hour The upper limit and rate of change might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended e 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 fi e 40 C to 45 C 104 F to 113 F at sea level
87. t blank Removal and replacement procedures 55 o Primary PCIe riser cage o Secondary PCle riser cage To replace the component reverse the removal procedure Expansion boards Full length expansion board N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed Removal and replacement procedures 56 To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Disconnect any external cables that are connected to the expansion board Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 27 Remove the access panel Access panel on page 31 Disconnect any internal cables that are connected to the expansion board Release the full length expansion board retainer on page 29 a pe pi Remove the PCle riser cage o Primary PCle riser cage on page 34 o Secondary PCle riser cage on page 35 9 Remove the expansion board To replace the component reverse the removal procedure Half length expansion board ZN WARNING To reduce the risk of personal i
88. t sequence initiated e 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs on page 98 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status tFacility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected Power fault LEDs The following table provides a list of power fault LEDs and the subsystems that are affected Not all power faults are used by all servers Component identification 98 Subsystem LED behavior Fer Processor 2 flashes Memor 3 flashes Riser board PCle slots 4 flashes 4 flashes controller Smart SAS HBA controller Power backplane or storage backplane 8 flashes 9 flashes Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed Reagan ee 1 NIC link activity Off No link to network If the power is off view the rear panel RJ 45 LEDs for status Rear panel LEDs on page 102 Flashing green Network link and activity Solid green Network link 2 Over temp Off Normal Solid amber High system temperature detected 3 AMP status Off AMP mod
89. ted Flashing blue e 1 Hz cycle per sec Remote management or firmware upgrade in progress e 4 Hz cycle per sec LO manual reboot sequence initiated e 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs on page 98 Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected tlf the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status Component identification 97 e LFF LEDs and button om Deen 1 Health LED Solid green Normal Flashing green 1 Hz cycle per sec LO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Power On Standby button Solid green System on and system power LED Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power presentt NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity UID button LED Solid blue Activated Flashing blue e 1 Hz cycle per sec Remote management or firmware upgrade in progress e 4 Hz cycle per sec LO manual reboo
90. ttp www hp com go ProLiantUEFI docs e UEFI Shell Specification on the UEFI website http www uefi org specifications Embedded Diagnostics option The system BIOS in all HP ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware including processors memory drives and other server components For more information on the Embedded Diagnostics option see the HP UEFI System Utilities User Guide for HP ProLiant Gen9 Servers on the HP website http www hp com go ProLiantUEFI docs HP RESTful API support for UEFI HP ProLiant Gen9 servers include support for a UEFI compliant System BIOS along with UEFI System Utilities and Embedded UEFI Shell pre boot environments HP Proliant Gen9 servers also support configuring the UEFI BIOS settings using the HP RESTful API a management interface that server management tools can use to perform configuration inventory and monitoring of an HP ProLiant server A REST client uses HTTPS operations to configure supported server settings such as UEFI BIOS settings For more information about the HP RESTful API and the HP RESTful Interface Tool see the HP website http www hp com support restfulinterface docs Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup seq
91. uence press the F9 key to access UEFI System Utilities 2 Select the System Configuration gt BIOS Platform Configuration RBSU gt Advanced Options gt Advanced System ROM Options gt Serial Number and then press the Enter key 3 Enter the serial number and press the Enter key The following message appears The serial number should only be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Diagnostic tools 90 Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the F10 key to confirm exiting System Utilities The server automatically reboots HP ProLiant Pre boot Health Summary If the server does not power on you can use HP LO to display diagnostic information on an external monitor This feature is supported on servers that support external video and have a UID button When power is available to the server but the server is not powered on iLO runs on auxiliary power and can take control of the server video adapter to display the HP ProLiant Pre boot Health Summary For additional information see the HP LO 4 User Guide on the HP website http www hp com go ilo or
92. ut iLO 93 Integrated Management Log IML 93 internal USB functionality 93 L LEDs 100 108 LEDs front panel 108 LEDs hard drive 108 LEDs SAS hard drive 108 LEDs troubleshooting 94 Index 118 M maintenance 26 management tools 88 mechanical components 16 mechanical specifications 111 O optical drive 39 95 P part numbers 16 PCI expansion slots 102 PCle riser blank 33 PCle riser board 36 PCle riser cage 34 35 power supply blank 38 power supply LEDs 102 power supply specifications 113 114 powering down 26 preparation procedures 26 problem diagnosis 94 R rear panel components 101 rear panel LEDs 102 rear panel accessing 28 removal and replacement procedures 26 removing server from rack 27 S safety considerations 30 SAS and SATA device numbers 106 serial number 90 spare part numbers 16 19 specifications 111 specifications environmental 111 specifications mechanical 111 specifications power 113 114 specifications server 111 static electricity 30 symbols on equipment 30 system battery 66 system board components 103 system board replacement 67 system components 19 95 system maintenance switch 104 system power LED 97 Systems Insight Display 28 54 100 Systems Insight Display LEDs 99 100 T technical support 6 tools 26 TPM Trusted Platform Module 73 troubleshooting 94 U USB connector 95 USB support 93 utilities 88 V video connector 95 W warnings
93. ve causes one or more E the logical drives to fail OF Removing the drive does not cause a Removing the drive does not cause a logical drive to fail drive to fail GE Tr drive is a member Ee EL one or more logical drives Component identification 108 Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing The drive is a member of one or more logical drives and predicts amber green the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed po JH The drive is not configured by a RAID controller Hot plug fans A CAUTION To avoid damage to server components fan blanks must be installed in fan bays 1 and 2 in a single processor configuration CAUTION To avoid damage to the equipment do not operate the server for extended periods of time if the server does not have the optimal number of fans installed Although the server might boot HP does not recommend operating the server without the required fans installed and operating Valid fan are listed in the following table o ort poe fo fo po 1 processor 24 SFF or Fan Fan Fan 12 LFF configuration with high performance fans 2 processors fen fon on from Fan Fon Component identification 109 For a
94. with an altitude derating of 1 0 C per every 125 m 1 8 F per every 410 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft The approved hardware configurations for this system are listed on the HP website http www hp com servers ASHRAE Mechanical specifications hem REA 67 94 cm 26 75 1 Depth LFF 73 02 cm 28 75 in 44 54 cm 17 54 in Weight maximum all SFF 14 7 kg 32 6 Ib drives Specifications 111 Weight minimum one LFF 23 6 kg 51 5 Ib drive The SFF configuration includes the following components e SFF drive 1 e Drive blanks 7 e Drive bay blanks for bays 1 and 2 2 e Fan assemblies 4 e Fan blanks 2 e Standard heatsink 1 e Pair baffle 1 e X8 HP Flexible Smart Array Controller 1 e Primary riser cage 1 e Secondary riser cage blank 1 e Power supply 1 e Power supply blank 1 e Cables for the above components The LFF configuration includes the following components e FF drives 12 e Fan assemblies 6 e SE heatsinks 2 e 2P air baffle 1 e X8 HP Flexible Smart Array Controller 1 e Primary riser cage 1 e Secondary riser cage 1 e Power supplies 2 e Cables for the above components The 12 LFF configuration does not contain a rear three bay LFF drive cage option Power supply specifications Depending on installed options the server is configured with one of the following power supplies e HP 500W Flex Slot Platinum Hot p
95. with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only warranty service HP will provide replacement parts free of charge For parts only warranty service CSR part replacement is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Customer self repair 6 Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi

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