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i.STAR User Reference Manual

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1. As a web storefront i STAR is a natural extension to your brick and mortar operation In addition to the ability to buy your products your web storefront will convey a particular image or message It is truly a marketing vehicle for your company so we need to make sure we understand enough about what you do and your company s personality that should be conveyed There are two options in setting up your web design theme 1 CAM designs with your help 2 You design with CAM s help CAM Designs With Your Help CAM has experienced professional web designers who will work with you to turn your vision into a reality on your i S TAR web storefront Starting with the answers at the end of this chapter and through conversations with your i STAR Project Manager CAM is able to design an i STAR site that meets your vision while complying with standard web design practices You Design With CAM s Help As good as we think our designers are you may have designers you are already comfortable with In that case we will work with your designers to give them directions on how to proceed NOTE You will typically want to use the same design throughout your site with the possible exception of a splash page So in the end all CAM needs from your designer is one page laid out with space reserved for the STAR content and we will proliferate the page throughout your site where needed The only other thing we need is the splash page created if you
2. LLSTAR eCommerce y5 2 2 4 Statistics Statistics Set Up eae Statistics Monthly Statistics for CAM Sales Demo anit Month visits Unique new Returning Receipts Revenue Margin Jul 2009 100 oF 24 3 13 2711 50 1 364 30 Jun 2008 fe a a 0 0 0 00 0 00 110 ILSTAR We give a monthly and daily breakdown of Visits This number tells you the total number of visits to your web store Regardless of how many pages a visitor views on your web site it will still only count as one visit until the session ends Unique This number tells you the total number of unique visitors to your web store Regardless of how many times a single visitor visits your web store in a month it will only count as one unique visit If the Unique visitors value is significantly smaller than the Visits value then it means that the same visitors are visiting your site many times during the month New The New visitors value represents the number of unique visitors that visited your site for the first time during the month A unique visitor can either be New never having been to your site before or Returning having been to the site previously These statistics are reported as New Visitors and Returning Visitors respectively It is important to note that the FIRST visit a unique visitor makes to your site in a month controls how he will be classified If his first visit is new never been to your site before then it will be counted as New If he h
3. USER REFERENCE MANUAL LSTAR ISTAR 03 05 2012 User Reference Manual Copyright 2000 2012 by CAM Commerce Solutions Inc All rights reserved worldwide This manual as well as the software described in it is furnished under license and may only be used or copied in accordance with the terms of such license This manual may contain technical inaccuracies or typographical errors Changes are periodically made to the information herein and are incorporated in new editions of the publication The information in this manual is for informational use only and is subject to change without notice Contents 5 Contents Chapter 1 Introduction 8 Chapter 2 Checklist and i STAR Overview 12 Chapter3 Your i STAR Web Design Theme 16 Chapter4 Graphic Images and i STAR 20 Chapter5 Preparing Retail STAR for i STAR 24 Chapter6 Sending CAM Your Database 64 Chapter 7 Setting Up Communication Schedules 66 Chapter8 i STAR Admin Setup 70 Chapter9 Operating Your Store Basics 114 Chapter 10 More on X Charge 134 Introduction Chapter 8 ILSTAR This is a comprehensive reference manual that provides you with detailed information and procedures for implementing your i STAR web storefront The sections are outlined below Checklist and i STAR Overview The checklist of activities will help you keep track of what needs to be done to bring your i STAR site up The overview presents an overall system and proces
4. 72 IL STAR 2 Icons This is where you can Select icons to display on browser pages Assign icons to the styles you want to use them in Office STAR Internet Sales Product Setup The images used for icons can be replaced with images of your choice you just have to use the same nomenclature and overwrite the default ones located in the wwwroot images icons folder by uploading the new ones via FTP Each item has a numerical value as shown in Chapter 5 and is named accordingly i e Limited Time Offer is icon 6 so the image is named 6 gif e Commerce by CAM Commerce Solutions LLSTAR e Commerce v5 2 1 18 Site Options Page Options gt Optional Features Help Site Options Appearance Set Up Icons Stock Status General Coupon Codes Set Up Shipping Icons Select icons to display on browse page here Assign icons to styles in Office STAR Internet Sales Product Setup CI lt amp Display Best Seller Icon O G Display Coming Soon Icon Display Deal of the Week Icon O g Display Great Gif ldea Icon C Display Hot Icon P iG Display Limited Time Offer Icon E Display Limited Quantity Icon New Display New Icon F fe Display Not Returnable Icon C a Display Parents Picks Icon Cal Display Shipping Premium Applies Icon O r Display Special Order Icon F Ea Display Web Special Icon Display Closeout Icon Apply Changes s IL STA
5. 6 If you want to make changes to an order i e add remove number of items purchased go to Sales Order Q There is no need to tender on a Sales Order LQ There is no need to save a Sales Order unless a change has been made Retail STAR automatically opens the last Sales Order created lt F6 gt New will clear all fields and allow you to search for Customer ID to bring up a different Sales Order Sales Order Customer ID Store SO No Date Advertisement Gift Registry Import from QT Create Job 02 04 2008 P Create PO New Invoice Sales Order Shipping Memo Preview Email Joe Bleau x Joe Bleau 2512 Brentwood Circle 2512 Brentwood Circle Sisy sioux Falls Iy SD ode Product Details GAS Sioux Falls STE Employee ID Terms PO No Due Date Receipt ID EMO00c00000000000 Net 30 03 05 2008 Style Description Price Tax Size Total Qty Total Ship Total Price ia 192056 NIKE AIR COURSE SADDLE 140 00 T SMN 1 0 140 00 F11 Print Total Cost 70 00 Subtotal 140 00 Total Tax 14 00 Total 154 00 F12 Exit Total Qty 1 Taxable 140 00 Tax Rate 10 PrePaid If you need to change the quantity ordered in Sales Order click on a line item on the Sales Order then click on lt F8 gt Sizes Order and make the changes in the Ordered column then click on lt F10 gt OK Operating Your Store Basics 119 Size Matrix Product Information style 192056 Description NIKE AIR COURSE SADDLE Vend
6. F11 Print 4 Total Cost 25 00 Subtotal 40 00 Total Tax 4 00 Total F12 Exit Total Qty 1 Taxable 40 00 Tax Rate 10 Balance 5 Make sure to check the Memo tab for order notes or special instructions This is also where the credit card number will display if you checked the option to view the CC when running Daily Process This is needed if doing a return credit memo NOTE The credit card information is accessible from a button on the Memo tab If pre authorization has been done there will be a button on the bottom that says View Pre Auth Information If a pre authorization was not run i e retailer isn t using X Charge the button will say View Credit Card Information and the full credit card number will show in the Number field 6 The Preview Email tab allows you to notify the customer via email that his order is being shipped Click the Default icon This will fill in the Sales Order information into the email After a quick check you can send the email NOTE Microsoft Outlook should be set up as your default email software 124 IL STAR E Invoice Customer ID store Inv No Date Advertisement Gift Registry Import from SO CU00001000028673 gl 1 1000000007 01 26 2010 a 2 EEE Invoice Shipping History Memo Preview Email To joe bleau mail com Send Default Edit Default Subject Joe Bleau Re Invoice 1000000007 Your PO RC00003000160653 Email Sent Date Report Note
7. Option Mame Payment Type Comment Credit Card D i Gift Card E Money Order E Check De Preparing Retail STAR for i STAR 49 Specify the credit cards to be accepted on your i STAR site under Credit Card Name then select the credit card by clicking on the down arrow button under Type Ee Valid Credit Cards E gt la F6 Insert F7 Delete F10 Save F12 Exit Valid Credit Cards for Credit Card Credit Card Name VISA MasterCard American Express Visa Master Card 50 IL STAR 9 i STAR gt i STAR Setup See the Retail STAR User Reference Manual for more information i STAR Setup Curent Web Shore E FGo000 00000005 2 Create Register Internet Employee Ship From Store YY ai Sales Fulfillment Store custsve idomain com Administrator E mail Address The following information will be supplied by CAH Domain Mame Configuration IF Address menetes General Enter or create the Internet Register This step must be completed before giving CAM your database as outlined in Chapter 6 Set up the Internet Employee the person responsible for the web site This step must be completed before giving CAM your database as outlined in Chapter 6 Select the Ship From Store where inventory is coming from Select the Fulfillment Store where STAR Accounting gt Sales
8. Preparing Retail STAR for i STAR 45 e UPS also reserves the right to assess the additional handling charge for any package that in UPS s sole discretion requires special handling This charge may be applied to all packages without regard to the service level selected The following specifications are also available by clicking on the down arrow button in the Shipping Exception Type combo box e Substitute Shipping Charge Select this to specify a shipping charge by item rather than having it calculated in the order total Make sure there is a tier for a shipping rate in each shipping method for orders from 0 to 0 with a 0 rate when using Substitute Shipping Charge e Shipping Premium Select this to specify a shipping premium to apply for this item in addition to having it calculated in the order total 46 ILSTAR Icons 6 Icons associated with a style here can be used to drive customized features on i STAR For example products tagged New can be programmed to display in a featured area at the top of that department s browse listing or on a space set aside on the i STAR home page Icons can also be used in custom searches that return a list of products from several departments i e special order Here is a list of all 14 available icons 1 Best Seller 2 Coming Soon 3 Deal of the Week 4 Great Gift Idea 5 Hot 6 Limited Time Offer 7 Limited Quantity 8 New 9 Not Returnable
9. 10 Parents Picks 11 Shipping Premium Applies 12 Special Order 13 Web Special 14 Closeout Preparing Retail STAR for i STAR 47 Note Make sure to specify a Start date and an End date see s in image below for when the icon will be in effect or it will not show on the web Ee Internet Sales Product Setup a 4 si Copy Fa S ae F10 Save Fl 2 Exit FA Internet Sales Product Setu Style 580 7 Description TRI a A aA Vendor Vendor Name mala LLSTAR Description 1 General 2 Stock Maintenance 3 Manufacturer Name 4 Shipping Information 5 leons 6 leon Icon 1 Start End New ar f01 72010 pza 2010 loon 2 Start Mot Feturnable T ar f01 2010 f01 2025 Icon 3 Start End Deal of the week ki joan ef2U10 oza 9 2010 48 IL STAR 8 i STAR gt Payment Options These steps should be completed before giving CAM your database as outlined in Chapter 6 Set Up Tender Methods to be Used by i STAR NOTE Be sure to select the correct store number for the web from the Store No combo box Make sure to select the appropriate letter in the Payment Type column C for cash payment i e cash on delivery D for credit cards press lt F8 gt to specify Credit Cards E for gift cards i STAR Payment Options Login Store 1 1 F7 Delete F8 Credit Cards F10 Save F11 Report F12 Exit FE Cancel STAR Payment Options
10. Credit Card Setup Gift Card Setup Advanced Search i Apphy If using test mode click in the Test Mode option box to select it Enter the Terminal ID XWeb ID and Auth Key in the appropriate edit boxes 102 IL STAR Click on the Gift Card Setup link i i a e Commerce by CAM Commerce Solutions e 1 STAR eCommerce v5 27 2 4 Page Options Gift Card Setup Directory Search Gift Card Settings Specials Department Enabled Product Detail Base URL My Account Shopping Cart User Name Checkout General Password Credit Card Setup Client ID Gift Card Setup Advanced Search a ID Code Store Number Session ID Apply oit Card Balance Gift Card Number PIM Apply Enter the gift card settings and balance data T Page Options TG a Products http itest t3secure net Acchangeweb dll ACHARGE WEB_ALLEG CAM R53 WEB_ALLEG 192626 L r Statistics Optional Features wa IL STAR Admin Setup 103 14 Advanced Search This is where you can set up size groups for the advanced search page After you have selected the Size Search Groups you must select a Department from the drop down box All search groups are set up on a per department basis This is why the shopper must select a department before searching for sizes Once you have selected a department you will get a listing of any currently set up size groups and all of the ungrouped
11. In Sales Order Invoice gt Credit Memo click the box labeled iStar Order Fill in the customer information and the items returned then fill in the Tender information and click lt F10 gt Save then lt F11 gt Print Exchanges To exchange you will create a Credit Memo for the items returned and issue the credit see Refunds above You then will create an Invoice remember to check the iStar Order box on the invoice for the items you are shipping Using the Credit Card information from the original sale tender the new invoice then save and print it Operating Your Store Basics 131 4 Reports Here are some helpful reports you can run for information on i STAR shipped orders LJ Accounting Reports gt Sales Reports gt Sales Order Summary gt Sales Order Detail gt Open Order By Item gt Open Order Fill gt Open Order by Customer Office gt Reports gt Credit Card Query Office gt Reports gt Register Summary for the Internet register Office gt Reports gt Sales Audit for the Internet register X Charge Transaction Detail Report OOUUU NOTE The customer should always reconcile their Invoice credit card sales totals for example from the Register Summary with the X Charge Transaction reports Any mismatch could indicate lack of integration or other system issues More on X Charge Chapter 134 ILSTAR Welcome to X Charge the latest software from CAM Commerce Solut
12. Do you have pictures of your products Can you improve your presence on the web When it comes to e commerce pictures make a web site In the absence of a brick and mortar store to see and touch an item Consumers rely on pictures to know what they are buying Loading product pictures will undoubtedly be the largest task you will undertake in the implementation of your new i STAR web site But the rewards will be great when you have a web site that is easily browsed by your customers Product pictures can come from a variety of sources vendors manufacturers catalogs or taking your own Ultimately all images must be in a digital format to be loaded onto the i STAR system for display on your web storefront We will discuss how to transform catalog or flyer pictures still photographs or digital photographs for this purpose Tools to accomplish this are digital cameras and scanners and we will give you some recommendations for those items as well Also see the section titled More on Obtaining Graphic Images for more detailed information Preparing Retail STAR for i STAR Discusses the minimum steps that need to be done in Retail STAR to bring up your i STAR web storefront Do you have pictures loaded into Retail STAR Have you entered descriptions of your products If so your database is well prepared to go live with i STAR There are several other items that need to be completed to have your web storefront on line Getting clos
13. General These are some general settings and controls for your shopping cart pages This is where you can turn on the ability to Display Style Numbers Display the option to join the Mailing List and Enable caching of i STAR pages You can also set a Style Numbers Alias and set the ZIP Code Minimum Length and ZIP Code Maximum Length STAR Self Help i STAR Community Help Ticket STA Re CAM Sales Demo eCommerce WCAM Commerre Solitons SU Page Options T Products n Statistics 1 Optional Features hi Help i STAR eCommerce v5 2 1 18 Site Options General Appearance Set U ah i Display Style Numbers Icons Stock Status Style Numbers Alias General ae ee oprao aaa ZIF Code Minimum Length Shipping ZIP Code Maximum Length O Display the option to join the Mailing List C Enable caching of STAR pages Apply Changes 76 IL STAR 5 Coupon Codes Set U This is where you set up and maintain coupon codes STAR CAM Sales Demo Bo DFE Be WEAN Commerce Salmans Site Options Page Options Products Statistics Optional Features Help LSTAR e Commerce v5 2 2 4 Site Options Coupon Codes Appearance Set Up Icons I Accept Coupon Codes D Apphy stock Status General i Coupon Codes Set Up New Coupon Code shipping ess Enabled Description Type Begins Expires Modify Active Coupon Codes Free Ground FREESHIP a Shipping on Free Shipping 04 09 2009 12 31 2020 w Apparel i STAR A
14. since that is the resolution at which people will see it Hewlett Packard Microtek and UMAX are all popular scanner manufacturers It is not necessary to have a high resolution scan because all images will be scaled down to achieve a good image quality while keeping the file size down to optimize page loading times We recommend an inexpensive flatbed scanner You do not need to spend more than 100 on a scanner from one of the reputable manufacturers mentioned above and quite frequently there are special deals on the lower end scanners that drop the price even more Digital Prints When having film developed for still photos you can usually specify that the second set of prints be developed as digital photos in JPEG format jpog Check out Kodak PhotoNet at http Awww kodak com country US en photoNet aol learn shtml Services to Develop Electronic Images You can pay someone to develop an electronic image for you You can bring your items to a copy center or desktop publishing store such as Kinkos http Awww kinkos com or Mail Boxes Etc hittp www mbe com They can scan or photograph your item and give the image to you in digital format JPEG Where to Buy Equipment You can buy scanners digital cameras or video cameras at most computer electronic or photo stores To learn more about equipment choices see e ZD Net http www zdnet com e CNet http www cnet com Preparing Retail STAR for i STAR Chapter
15. 00 0 01 99 99 100 00 199 99 200 00 493 59 500 00 999 95 1 000 00 995 595 993 00 Preparing Retail STAR for i STAR 55 11 STAR gt States Maintenance These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 This option is used to specify which states will be charged sales tax and which will not Also you can add or remove states you wish to sell to Keep in mind the implications of international shipments States Maintenance 4 States Maintenance Country State Mame Coun Y Tas Taxable Shipping Alabama No Mon T ax M i Alaska Ho Mon T ax AMencan Samoa Ho Mon T as Arizon Ho Mon T as Arkansas No Mon T ax FE California No Default Tax Colorado No Hon Tax Connecticut No Hon T as Delaware Ho Mon Tax District of Columbia No Mon Tax Federated States of Micronesia No Hon Tax Florid No Hon T as Georgia No Hon Tas Guam No Mon Tax Hawaii No Hon Tax Idaho No Hon T as Illinais No Hon Tax Indiana No MHon Tax lowa No Hon Tax Paai a a a a a a SS a SS SS Press lt F3 gt Taxes to define the tax rates for the web store 56 IL STAR 12 Maintenance gt Taxes These steps should be completed before giving CAM your database as outlined in Chapter 6 In this context the web store is 1 Press lt F6 gt to enter tax rates You must also enter tax rates for the web store number that match the rates you establis
16. 24 ILSTAR Following are the minimum steps that need to be taken in Retail STAR Office STAR to bring up your i STAR web storefront These instructions assume Retail STAR is already set up for retail operations Mandatory steps to be completed before giving CAM a copy of the Retail STAR database 1 Maintenance gt Store Setup 2 Maintenance gt Department 8 STAR gt Payment Options 9 i STAR gt i STAR Setup 10 i STAR gt Shipping Methods 12 Maintenance gt Taxes All other steps can be continuously updated after the server has been provisioned and set up with the store database NOTE CAM Commerce Solutions provides a grace period before billing commences to give our personnel time to set up the server and install i STAR Monthly service fees will start at the Billing Start Date specified on the Server Release Notice that is a month after provisioning the server and setting it up with a copy of the Retail STAR database or when the site goes live whichever occurs first Service fees will not be suspended due to launches that occur after the Billing Start Date specified Preparing Retail STAR for i STAR 25 FRR CIE ELE LOE OE COE AOE COL APE CIC AOE COE APE SE EEE AEE COE OT COE APE COO AOE COE AOE COE EOE COE ALE POLOT COE E OE r ET AE OE PPE E E TT rrr Orne OE rT PPR EE errr A OE PPE E EE ET A TPE rE RE E PTET OAT OE CAE E EL OL COE AOL POL AOE TTR POE OE IOL OO COE nT POLO OE AOT POL AOE OE AOE O OE
17. IN ACCORDANCE WITH AND BE BOUND BY EACH OF THE TERMS AND CONDITIONS SET FORTH ABOVE Mi Yes Ibo O No Do Not Agree lan Print a Next AS Cancel D4 UPS the UPS Shield trademark the UPS Ready mark the UPS OnLine Tools mark and the Color Brown are trademarks of United Parcel Service of America Inc All Rights Reserved IL STAR Admin Setup 81 LLSTAR e Commerce v5 2 2 4 Site Options Appearance Set Up Icons Stock Status General Coupon Codes Set Up Shipping UPS OnLine Tools STAR iL STAR e Commerce v5 2 2 4 e Commerce by CAM Commerce Solutions UPS OnLine Tools UPS OnLine Tools Registration Wizard Step 3 Contact Name if ane Doe Title Shipper Company Name cam Commerce Salutic Street Address fi 202 High Tech Circle FT City Henderson State Province Code Nv Postal Code jagn02 Country US United States Phone Number TEPEE Email Address ocamcommerce com UPS Account Number labe132 lf you do not have a UPS Account you may choose to open one atUPS com or by having UPS contact you If you choose notte open a UPS account atthis time click Nextto complete your UPS OnLine Tools registration CAM Sales Demo ERICA Page Options Products Statistics Optional Features Help Site Options Appearance Set Up Icons Stock Status General Coupon Codes Set Up shipping UPS OnLine Tools UPS OnLine Tools UPS OnLine Tools
18. IOL POE COE AOE POE OE OE RET POL AOE OT OE PPE E rE ETT rT Ore TE Tre E OE PTET CRETE PPE AE re rT errr TE TE E OE PTET CATE E E Erne ET ERR Read Documentation Submit Estimated Go Live Date CAM Milestones set in Implementation Project Provide Design Inputs to CAM CAM Creates E TRT gt SSL EER Certificate BEE ESE EF SEE SF EE EEE SEE SIE SE SN SESE ES SIS SSF SS SSeS SESE EA CAM Installs SSL Certificate ee nate Req uest INAAAAAAAAAAAAAAAAAAAAAA AAAA AAAA AAA AAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAS Complete mandatory setup steps in Retail STAR Sparse rter rhe rnetenedntenrierrierrietrietritritrietrherrierrietrretrtetrtenrierricryberrietrtetrietrietrterrhetrtetrietrterrterrkerr Add Products in Retail STAR X Web ID F 3 info to CAM i STAR Notify CAM when ready Provide Request _ X Charge Setup Coordinate with CAM getting Retail STAR DB from MAIN to 1 STAR CAM Server Provisioned CAM Build Templates Manual Complete order Verify products processing training Test pages and checkout process Testing and test checkout EET te ae tena dened ne dee tae tenets etene dente dene dene dene dnee thse dese dese tere dan thee tesedesetenedess tea tesedesetenedeesteaetesedeasdesedesedenedeenthaedecedesetenedeenthaedesedeseteredesnthaedesedesetenedeendeasdesedesedenedessthasdesedesedesedeesthaedesedesetene
19. In Browser Hote Customer Service information can include information such as Return Policies and Return Inatructions Preparing Retail STAR for i STAR 53 10 1 STAR gt Shipping Methods These steps must be completed before giving CAM your database as outlined in Chapter 6 Enter your available shipping methods here Use the up and down arrow buttons to put them in order Press lt F8 gt Dollars to enter rates For UPS integration enter each UPS Service Option you will be offering under Shipping Methods These shipping methods also need to be mapped to UPS s services in online admin Mf Ship Methods i E3 FE Insert F7 Delete Fo Dollars F9 Local Zips F11 Report F12 Exit Shipping Methods Shipping Method Force Ship Address BEEN YES Local Courier UFS Nest Dap Air UPS Ground Fede Ground In Store Pickup 54 i STAR Enter the shipping fee structure for the web store number for each Shipping Method even if some shipping methods are used for the integrated UPS shipping Make sure you select the web store number from the Store No option box drop down list If using the UPS weight based shipping make sure you enter at least one level for any dollar amount as the fallback method if UPS experiences an outage or downtime i e Dollars 0 Start Amount 0 End Amount 999 999 00 E Shipping Dollars LS Del ele Start Amount End Amount 40 00 0 00 0
20. Jump F10 M Exit 116 ILSTAR 2 When the following dialog box displays click in the Process Star Orders option box te Daily Process Processi Star Orders W Sales Order Automation pet up preferences Important Note All istar Orders C Non istar Orders Create transfers automatically Process In House Payments Charges oe Would you like to auto apply ROA to the oldest invoices 7 r Process Receivers Would you like to import treight charges Ores i No W Process Payments for Make AR Deposit and Paid In Out Important Note T Update Customer Past Due Amount Do you assess revolving charges Important Note r z Re Print Daily Process Reports Please select report to print SO Auto Log Options Process Date are i f All From 01 26 2010 a C Open Orders Only C Closed Orders Only To 01 26 2016 Print Lal i F10 Save F12 Exit LI There is an option to perform pre authorizations of each order automatically during the Daily Process A pre authorization is NOT a charge of any kind It is only a test to see if the credit card number expiration date address and CVV code would be approved for the amount specified in the order It is highly recommended that you perform a pre authorization during the Daily Process Q Make sure the credit card software setup is set to perform address and CVV verification The Daily Process will automatically display a report after it
21. Order runs Enter the Customer Service Email Address This will be used as the From address on order confirmation emails sent to shoppers as well as the Email Customer Service address used on the dynamic Customer Service page Enter the Administrator Email Address not used by i STAR Enter the Domain Name store name http www domainname com Enter the Configuration IP Address provided by your CAM project manager at the time CAM gets your Retail STAR database Preparing Retail STAR for i STAR 51 Company Info Enter your company information here including your purpose and mission Use subtitles if desired The default formatting for this text on your STAR web page is automatic line wrapping However this area accepts HTML code if you want to get fancy 77 i 5TAR Setup a 4 F10 Save F12 Exit T i STAR Setu Company Information 0 2 g a Cut Copy Paste Undo Insert Template view In Browser Note Company Information can include information and history about your company 52 IL STAR Customer Service Enter your Return Policy Customer Service and or Special Orders information etc here Re 1 5TAR Setup a a F10 Save F12 Exit A i STAR Setu General Company Info Customer Service ltem headings and order Display Order tern Heading Insert Delete Test Description gt oO g ca Cut Copy Paste Undo Insert Template view
22. POS ed Remove Products assigned to kit UPC 7 _ l _ Approx Qty Cost price Aetail price Disc Pet Selling pice YWerndor Style Color Size Subsize A 60 I STAR 15 Maintenance gt Customer Discount Matrix These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 This option allows you to set up a table of customer discounts by a percentage rate cost plus percentage or level Discount Matrix i F2 Add Code F3 Delete F11 Report F12 Exit Customer Discount Matrix n Code a iiss Department Type of Discount or Level r Preparing Retail STAR for i STAR 61 You can assign a discount matrix to a customer under Maintenance gt Customer and when that customer logs in to his i STAR account he will get the benefit of the discounted price 7 Customer Maintenance a Ba i p ii La il F2 Add Price Code F5 Return Value F7 Delete F8 Cancel FS Label F10 Save F11 Report F12 Exit sa Customer Maintenance spe em 2912 Brentwood Circle Sous Falls 50 57109 Contacts Linked Items Main Ship To Credit Pricing Frequent Buyer Reference IDs Motes User Defined History Price Code po Se Department Pricing Matrix Department Type of Discount 4 or Level Last Visit Purch YTD H Purch r TO Returns YTD Purch Last rr Purch Last r 1 10 2008 See the Retail S
23. Receipt Gitt Receipt for Gift Registry Items Shipping Label Label Qty D Cancel 9 Click lt F10 gt to save the invoice X Charge will now attempt to authorize the credit card Note that Invoice will only charge the credit card if POS has been properly set up to integrate with X Charge To see all open orders go to Reports gt Open Orders by Customer NOTE You MUST close out all i STAR orders with an invoice otherwise you will continue to have open sales orders 126 ILSTAR 2 Discounts Through Retail STAR s Customer Discount Matrix in the Customer Maintenance record retailers can enable corporate discount programs on i STAR e commerce sites Setting Up Corporate Discounts There are two ways to set up corporate discount accounts 1 Single account for corporation With this setup the corporation would be the customer and all employees using the program would log in with the corporation s email address as set up in the corporation s Retail STAR Customer Maintenance record All orders will ship to the company or to whatever address the employee specifies All order confirmations will go to the email address registered for the company account The corporation or the retailer would market this benefit to the employees giving them the email address and password to use when logging into the i STAR site 2 Individual employee accounts With this setup each employee would have his or her
24. Vendor Name FOLO LS TAA Description 1 General 2 Stock Maintenance 3 Manufacturer Name 4 Shipping Information 5 Icons 6 Shipping Dimensions and weight Lengre 0 width 0 Height 7e 1 weight 1 lt MANDATORY Shipping Options k W Ship Separately io UPS Letter UPS Express Envelope cite neh BOTS Shipping Exceptions Shipping Exception Type Amount None gt If the Ship Separately option box is checked the Length Width and Height option boxes must be filled in If the Additional Handling option box is checked UPS will apply the additional handling fee of 6 per package This fee applies to the following types of situations per UPS e Any article that is not fully encased in an outside shipping container e Any article that is encased in an outside shipping container made of metal or wood e Any package that exceeds 60 inches or 152 cm in length However fabric rolls that are wrapped in plastic and are 60 inches or 152 centimeters or less in length are exempt from an additional handling charge e Any package with two sides that exceed 30 inches or 76 centimeters in length each e Shipments utilizing UPS Express packaging for shipments other than UPS Worldwide Express Plus UPS Express Early A M UPS Worldwide Express UPS Express UPS Express Saver or domestic UPS Expedited service e Shipments when the shipper s original declared shipment weight is less than the actual audited shipment weight
25. Your i STAR Web Design Theme 17 Please answer all of these questions and submit the appropriate information if you would like CAM to design your site We need all of these inputs the more information you provide your CAM project manager in this area the better your web presence will be 1 10 If you already have a web site please list the URL address http Do you already own a domain name for your i STAR site a We already have one URL b We will register a domain name by the time our database will be set up on the server Our top 3 choices are If you would like your i STAR site to be similar to one already on the Internet list the URL address of that site and what you like about it http http http What do you want for your i STAR home page Circle one a Splash page with graphics but no shopping items yet b Featured items c Flyer or banner we will provide d Flyer or banner we need CAM to create for us What information i e text do you want to appear on your home page Do you have graphics for your i STAR site to be used on the home page Circle one a We have all the graphics already b We have most of the graphics c We have a few graphics d We have no graphics please design them for us Do you have a logo Circle one a We have a logo Please integrate it into the design b We do not want to use a logo c We don t have a logo now but plan to ha
26. actual payments taken on an internet Sales Order since most laws require that customers not be charged until merchandise ships Operating Your Store Basics 117 LJ Pick Tickets To pick merchandise the retailer can go into Reports gt Forms gt Pick Ticket and generate all the necessary pick tickets for open Sales Orders This is highly recommended LJ Other Reports There are two other reports you may want to look at for filling the orders Reports gt Sales Reports gt Open Order By Item or Open Order By Customer 4 To print pick lists of all incoming orders go to Accounting gt Reports gt Forms gt Pick Ticket and click OK 4 Reports Cnotation Sales Order Trevoice Financial Statements Packing List Credit Mera Journal List AR Debit Ilera Report Description Allow you to print a range of Pick Tickets 5 Enter the date range you wish to print Pick Lists for Records can be ordered by Customer Name Order Date or Order Number You can select the date range you want to see records for and either view them or print them out 4 Forms Pick Ticket Filter Order Records By Customer Name Preview Select Records From Date Range This Month to Date customize From 1 1 2010 p To 1 26 2010 f Select Records From Field Range Customer ID Customer Name SO No Company Name SO Automation Only Shipping Method 118 IL STAR
27. choose to have one Please provide your page layout in a layered psd file if possible and provide font files for any fonts used in it To maintain your own pages CAM provides FTP access to your i STAR server It is important to realize in this case that if there are problems with what your designer has laid out and it causes your site to go down CAM cannot be held responsible A safe alternative to updating your live site is to pass your design to your CAM Project Manager who can see that your changes are tested on another server before updating your live site The charge for this is nominal and is worth it if you have a busy site What You Should Provide Q Your company logo and other graphics in a computer file e Preferred formats web ready JPG GIF and uncompressed animated GIFs e Other acceptable formats not web ready PSD TIF EPS BMP PC True Type Fonts need to be submitted along with artwork if it includes text If fonts cannot be included then have text converted to paths for EPS files PostScript fonts are not an acceptable format Q A clear description or sketch of what you want on your home page if you indicated Splash page in question 5 above or additional information you want to appear if you indicated Department page Q Any printed or electronic copies of marketing materials you already have e Pictures of the inside outside of your store links to sites you like and why and links to competitor sites
28. code Specify a Code and Description nL i Hew F7 Delete F12 Est Fe Zi STAR Stock Checking Description A O O Code Description OOO O dn 10000 10000 Always In Stock Preparing Retail STAR for i STAR 33 1 5TAR Stock Check Maintenance i 4 F2 Add Store F12 Exit TA LLSTAR Stock Check Maintenance Code Description AlS Always In Stock General Show Stock Status Caption on Web In Stock Not In Stock etc Allow Purchase of Out of Stock Products f Do not perform stock status checking C Always Display as In Stock C Display Stock Status based on Store Quantities Inelude Vendor On Hand Global Reserve Quantity T Include On Harnd from the Following Stores Store Include OU Otys Reserve Ly Check the appropriate options If you choose Display Stock Status based on Store Quantities you must click lt F10 gt Save to save the screen first and then complete the Include On Hand from the Following Stores section 34 ILSTAR To add stores press lt F2 gt Add Store Here are some typical scenarios for stock checking and how to set the codes up Type Show Stock Allow Purchase of Out of Radio Button to Stock Status Message Status Stock Products Check Seasonal Items Not Reorderable Reorderable Items Special Order Check Check Items Regular Stock Always Have Display Stock Status based on Store Quantities Display Stoc
29. e Display departments and manufacturers Textual W Manufacturer Y CAM Sales Demo STAR 1 e Commerce by CAM Commerce Solutions Site Options rence Products Statistics Optional Features Halp i STAR eCommerce v5 2 7 4 Page Options Directory Page Apply Changes Directon X Department Style Textual W Manufacturer search ri Jc s ee a k j SES Specials Hide default picture on graphical department listing Department OL m at j Product Detail Bac Coding Swaplics Eontof Sala Boupment x Charpa My Account CAM Commerce Solito Cak Commerce Silutin CAM Conmmernnce Solutions at OH Eliron Shopping Cart Eltron Epson D Micnarch H 8 Casi Drawer Checkout 73 Moaanch Advanced Search eS Become Pr TAR Commerce Salatars CAM Commerce Salutans Number of Departments Per Row You can choose to link to this page and incorporate it into your design or not to show this page to your shoppers at all depending on what you specify in your design request Links to this page would typically be called Store Directory Site Map Departments Brands etc 88 I STAR 8 Search and Specials These settings control the search results listings and the specials sale pages All product listing pages search specials and departments have the same seven display options Basic With Thumbnails Basic Without Thumbnails Iconic Extended Bordered Iconic Bordered List Extended and Borde
30. order on the screen click the New Invoice button this will convert the sales order into an invoice Operating Your Store Basics 121 Customer Search ama ib rc no i M E J el F Cope F2 Add F3 Filter F4 Show All F5 Edit F6 Select F7 Delete F8 E Mail F9 Labels Export F10 Clear F11 Report F12 Exit ae name Phone Customer ID State ZIF Code Status a oe Person Company E Mail Last Modified bui FN LMI E D ate co Time E ome eee User Defined Field Search Mass Assign Free Form ID Reference ID f On Mailing List 5 boias Last Hame First Mame Phone ZIP Code Company Show Last Visit Purch YTO Purch YTD SReturns YTD Purch Last Yr Purch Last Yr Total Customers NOTE At the invoicing stage you should verify correct ship quantities If an item is backordered you can reflect this in the invoice and create another invoice at a later point to ship any backordered merchandise 2 A divided screen will display with orders on the top half and contents of each order in the bottom half Highlight the order to process in the top screen and click OK then click on Yes when the Process Selected Sales Order box displays 122 IL STAR Sales Order Date SONo Store CustomerName Tems i Reaisty Amount_ 02704 2008 1000000005 1 Joe Bleau Net 30 154 00 192056 HIKE AIR COURSE S400LE 0 SMM 140 140 00
31. own account record and receive his her own order confirmation The corporation or retailer would market this benefit to the employees giving them instructions in how to register for their discount with the retailer This would involve the employee emailing the retailer requesting the discount The retailer would enter the employee into the Customer Maintenance section including his her email address and after this information is communicated to the iSTAR store the employee can log on to shop at discounted prices Alternatively the corporation could send a listing of all employees and email addresses to the retailer for inclusion into the Customer Maintenance section of Retail STAR so that employees could log onto the i STAR site without any other effort on their part Information on the i STAR Site The retailer can include a page on their i STAR site with information on the corporate employee discount program with information such as this e f your company has joined our Employee Discount Program you will get a 10 discount of all products Simply email us at retailer business com with your corporate name and we will enable your discount e f you have already been set up to receive your discount simply log in to see your special prices e f you would like your company to join our Employee Discount Program contact John Doe at 888 555 5555 or email us at retailer business com Joining the Employee Discount Program does not cost your
32. u es E Normal ets Ww Update Price on Cost Changes caze Info 2 Defaut Ordering Case LUSE Color RUSTIRUST iw See all Color TE store Mo UPC Size SUBSIZe Cost Retail Price Selli WOMENS GENERIC S L m 400100002947 5 40 1 400100003954 Ml 25 40 1 400100003975 L 25 40 WESTERN UPC Aliases 36 I STAR 7 Inventory gt Internet Sales Product Setup These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 Enter or search for click the button a Style number to modify ISTAR Description 1 Retail STAR sets the i STAR title from the Description field in Product Maintenance for you but you can change the i STAR Title here Enter the item s extended description in the Long Description field The Long Description field is displayed on the web as HTML so enter any special web formatting commands you might wish to use Keep in mind that carriage returns for end of line or spaces will NOT be picked up as HTML commands You need to use a lt br gt command each place where you want a line break As seen in the example below you can use HTML code to call files like images pop up windows size charts etc that you upload to the server separately via FTP Ev Internet Sales Product Setup in Vendor E Vendor Hame 23 Ine LS TAR Description 1 General 2 Stock Maintenance 3 Manufacturer Name 4 Shipping Information 5 lcons 6 f Description Ti
33. 0 49 99 49 99 99 POLO 580 TAN M 37 00 74 00 49 99 49 99 99 POLO 580 TAN 37 00 74 00 49 99 49 99 99 POLO 580 TAN 37 00 74 00 49 99 49 99 99 POLO 580 TAN 37 00 74 00 49 99 49 99 99 POLO 580 WHITE 5 37 00 74 00 49 99 49 99 99 POLO 580 WHITE M 37 00 74 00 49 99 49 99 99 POLO 580 WHITE L 37 00 74 00 49 99 49 99 Count EE Description PTT aa Dee UPC FOTO 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 NOTE Price changes cannot be applied to kits you must make any changes through the Kit Maintenance option Preparing Retail STAR for i STAR 59 14 Inventory gt Kit Maintenance Kits These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 Kit Maintenance is used to specify predefined packages such as gift baskets that contain several styles but are sold as one style When kits are sold not only are the sales of the kits accounted for but also accounted for are the sales of the items within the kits However on hand levels are only adjusted for the items within the kits On hand is not maintained for the actual kit s style number Kit Maintenance oh amp zl F3 Kit Search F11 Report F12 Exit Kit Maintenance Eit Kit Picture Style Vendor Kit Cost Ct ee Description CO Kit Retail oo 8 R i os Puc Selling Price Discs 0 000 Webltem Cornmissionable Kit Print Detail at
34. Cass Subclass Browse Page Options Display Department Image Sot Style D Basic Show Stock Status 94 IL STAR Suppress Add to Cart Button Suppress Prices Show Compare At Price Display Colors Available Compare At Price Label H Price Label i Sale Regular Price Label i Sale Price Label gA Stock Status Label Color Alias Label Size Alias Label Subsize Alias Label Show Fabric Fabric Alias Label Model ID Alias Show Manufacturer Manufacturer Alias Label Related Items Alias Label Browse Page Title Thumbnail Sime Gur Price Ha a f m amm i a E RI 8 lode ID We Also Suggest DEPARTMENT MDEPARTMENT 3 The depariment name NOTE STAR will substitute the above keywords in the Browse Page TiteMeta Tag Width Height in pixels Size Examples in Pixels a 100 Apply Changes IL STAR Admin Setup 95 You can copy the settings from one department to all the others by clicking the Department Copy link CAM Sales Demo Optional Features STAR e Commerce by CAM Commerce Solutions Site Options Page Options iL STAR eCommerce v5 2 2 4 Page Options Copy Department Settings rento Which settings are copied Search Specials Copy From Department Deparment General Department Copy Hold down CTRL to select multiple Product Detail epim My Account Shopping Cart Checkout Advanced Searc
35. Deta I Header Text Font Verdana RA Size 4 Color Default Department Text Font Verdana RA Size Color Custom va 254653 e Table Header Font Verdana RA Size 2m Text Color Custom FFFFFF k Background Color Custom 324049 Unvisited Link Color Custom l FFFFFF k Visited Link Color Custom M FFFFFF Link Hover Color Custom FFFFFF Link Click Color Custom v FFFFFF Bold Browse Listing Even Rows Font Verdana iv Size Text Color Custom v lif _ Background Color Custom 788093 Unvisited Link Color Custom fr _ Visited Link Color Custom f Link Hover Color Custom f Link Click Color Custom v E Table Border Options Border Color Border Size Pixels CAM Sales Demo Optional Features Help Products Statistics Instructional Messages Font Size Color Sub Header Text Font Verdana RA Size 3M Color Default v Class Vendor Text Font Verdana KA Size Color Custom 000000 Browse Listing Odd Rows Font Size 2m Text Color 3254653 a Background Color Defaut V Unvisited Link Color Custom 354653 _ Visited Link Color Custom 1 354653 Link Hover Color Custom 1354653 Link Click Color Custom 1354653 Gift Registry Text On Shopping Cart Page Font Verdana v Size Text Color C Background Color Bold E Thumbnail Mat Color Mat Color E Apply Changes v
36. LLY READ THE FOLLOWING TERMS AND CONDITIONS OF THIS UPS TECHNOLOGY AGREEMENT BY INDICATING BELOW THAT YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT YOU HAVE ENTERED INTO A LEGALLY BINDING AGREEMENT WITH UNITED PARCEL SERVICE GENERAL SERVICES COQ CUPS This Agreement comprises 1 these General Terms and Conditions including its attached Exhibit A Definitions General Terms and Conditions 2 the End User Rights including its attached Exhibit A Definitions End User Rights Exhibit B UPS Technology and Exhibit C Permitted Territory available here as such End User Rights may change from time to time in accordance with its terms and 3 the documentation referenced in any of the foregoing which are all incorporated by reference You hereby confirm that You have read and fully understand the End User Rights available here The Agreement may be presented to You more than once in conjunction with Your access and use of UPS Technology Unless the version ofthe Agreement has changed each instance serves to confirm the Agreement as mutually entered into and not to create an additional or separate agreement For purposes ofthe Agreement Customer means the Person thatis your employer 1 and that has been assigned the UPS Account you use to register the first UPS Technology you access ifa UPS Account is required for such registration 2 and that has been assigned the UPS Account you first use with the fi
37. LUE S69S POLO 66 jpg Brown BRN 56593 POLO 69 jpg Green GREEN S698 POLO 70 jpg x Rust RUST 5698 POLO 71 jpg Q TAN TAN 5693 POLO 72 jpg Alternate Images a 2 a To set up Related Items search for items you want displayed in the We also suggest box by clicking the Add link Mark the check box at the right of the items you want to display and click Select Products You can specify as many as you want Make sure to click on Update to save your work The items are displayed on the product detail and view cart pages via an include file m 108 IL STAR 16 Statistics This is where you view your 1 STAR Sstatistics These statistics only apply to the i STAR dynamic pages Click on the Statistics tab then click on the Set Up link Here you can specify the number of days over which to rank top selling products and the minimum top selling product price CAM Sales Demo STAR Pe CommeiTe DCAM Commerce Soltions Site Options Page Options Products Statistics Optional Features Help LLSTAR e Commerce v5 2 2 4 statistics Statistics Set Up Set Up Rank Top Selling Products Over How Many Days QP W5 Statistics Minimum Top Selling Product Price D Apply Changes ILSTAR Admin Setup 109 Click on the Statistics link ST AR CAM Sales Demo e Commerce by CAM Commerce Solutions Site Options Page Options Products Rieu i Optional Features Help i
38. R Admin Setup This is how they display on the product listing pages F COSTA DEL MAR HARPOON Stock Status In Stock DRAGON BOX JET GLASSES Our Price 139 99 Stock Status In Stock Our Price 89 99 ADD TO CART ADD TO CART DRAGON BOX SUNGLASS Stock Status In Stock Our Price 69 99 4DD TO CART 73 74 I STAR 3 Stock Status These settings control the stock status options You can choose to display or not display stock status in your shopping cart and you can change labels for in out of stock The label settings under General will be displayed on the shopping cart page The Product Listing Options will affect the department product listing pages i STAR Self Help i STAR Community Help Ticket CAM Sales Demo STAR e Cammerce WLAN Commerce Solutions Site Options Page Options Products Statistics Optional Features Help i STAR e Commerce 5 2 1 18 Site Options Stock Status Appearance Set Up General Icons Stock Status Display Stock Status in Shopping Cart IRA In Stock Label coupon Codes Set Up Shipping Out of Stock Label Purchase Denied Out of Stock Out of Stock Label Purchase Allowed Curenth on Order Product Listing Options In Stock Label Out of Stock Label Out of Stock Product Details Option In Store Only Message This item is only available in store ee i lt IL STAR Admin Setup 75 4
39. Registration Wizard Step 4 Registration Successfull Thank you for registering for UPS OnLine Tools To learn more about UPS services please visit WWW LUps com Still handwriting your UPS shipping labels UPS Internet Shipping allows you to electronically prepare domestic and international shipments from the convenience of any computer with Internet access To learn more or begin using UPS Internet Shipping click here UPS the UPS Shield trademark the UPS Ready mark the UPS OnLine Tools mark and the Color Brown are trademarks of United Parcel Service of America Inc All Rights Reserved 82 ILSTAR After the UPS OnLine Tools Registration Wizard is completed the Admin section for UPS OnLine Tools will display the configuration options as shown in the image below Once the weight for web items has been specified either at the department level see 9 Department below or at the item level in Retail STAR see 7 Inventory gt Internet Sales Product Setup gt Shipping Information in Chapter 5 you will need to make your desired selections here and you will be ready to have the Enable UPS Shipping option box checked Account Type With a Daily Pickup Account a UPS driver will make a regular stop at your location each day Monday through Friday to pick up all package types including e Ground shipments e Air shipments e International shipments NOTE A weekly service charge applies and Daily Rates will b
40. TAR User Manual for more detailed Information on this feature 62 I STAR 16 Sales Order Invoice gt Daily Process These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 This option allows you to import i STAR orders into the Sales Order option This option is only available when the current store is the designated fulfillment store in i STAR Setup is Daily Process Bel A Process i Star Orders wW Sales Order Automation set up preferences Important Note All istar Orders Non i8tar Orders Create transfers automatically Process In House Payments Charees n Would you like to auto apply ROA to the oldest invoices m o W Process Receivers Would you like to import freight charges Oo es i No w Process Payments for Make AR Deposit and Paid In Out Important Note Update Customer Past Due Amount Do you assess revolving charges Important Note a oa Re Print Daily Process Reports 7 Please select report to print HO Auto Log Options Process Date es h Ps ogee in D All From 01 26 2010 C Closed Orders Only To 01 26 2010 Frint i F10 F pave F12 Exit C Open Orders Only Under the Sales Order Automation option box the All radio button is selected by default Click in the Star Orders radio button to select it if you want only i STAR orders to be fulfilled automatically or click in the Non iStar Orders radio button to se
41. The email content will not be saved A We are sending you the following shipping information for the above invoice shipping Tracking No Carrier ship Via ship Date Ul7 2o 2010 Description 192056 NIKE AIR COURSE SADDLE 140 00 140 00 WHITE oo SubTotal 140 00 Freight 0 00 Handling esi MALO Total Tax 14 00 Total Cost 70 00 Subtotal 140 00 Total Tax 14 00 Total 154 00 F12 Exit Total Oty 1 Taxable 140 00 Tax Rate 10 Balance 154 00 NOTE At the invoicing stage you should verify correct ship quantities If an item is backordered you can reflect this in the invoice and create another invoice at a later point to ship any backordered merchandise 7 Goto lt F9 gt Tender Credit card information received for i STAR orders will automatically appear in the credit card screen when tendering payments Ensure that the expiration date is in YYMM format 2 digit year 2 digit month Click OK when done If using X Charge the credit card will not be authorized until the invoice is saved Operating Your Store Basics 125 Collect Payments for Tender EN Payment Information _ oo Type Auth Moucher ID Amount J Delete Total Tender F2 Cash F3 Check F4 Charge F5 Gift F6 Credit F7 Gift Card F6 Pre Auth F10 Tenders F14 Exit 8 Print the packing slip and invoice from the Invoice screen if desired lt F11 gt W nvoce Packing List Gift
42. You can only select one sales order that contains gift registry tems gt Cancel 3 After the sales order is processed modify the invoice for correct shipping quantities if needed by clicking on an item on the invoice and then clicking on lt F8 gt Sizes Order and making the changes in the Ship column Resulting backorders if any will be noted against the sales order for future fulfillment and invoice following these same steps to process the sales order Size Matrix Product Informatio owe 192056 UPL Ordered Shipped Description NIKE AIR COURSE SADDLE A T 400100019368 NIKE 400100019375 Order Information pe ae ae Mo 1000000005 400100019405 Date 02 04 2008 Totals Due Date 03 05 2008 Quantity On Hand Quantity On Order Quantity Sold To Date Quantity Committed Model Inventory Below Model Inventory Above Model Inventory eia roby ein atin F6 Stock F8 Copy F10 Ok F12 Exit 4 Goto the Shipping tab and enter the ship date The shipping method and amount calculated for the i STAR order appear on this tab Order Fo Subsizes MK Co coco tw Operating Your Store Basics 123 K Invoice Read Only Customer ID store Inv No Date Advertisement Gift Registry Import from SO CUG0001 00001 9449 100000001 1101 29 2010 F 7 mj gt V istar Order Invoice Shipping History Memo Preview Email Freight Shipping Tracking No F9 Tender F10 Save
43. ad the images to the computer and start again e Removable storage either a proprietary medium or an ordinary 3 5 in floppy disk is replaceable As soon as one card is full pull it out insert another and keep shooting e None Some digital cameras are tethered to a computer and have no storage capacity of their own Images are downloaded directly to the computer s hard drive or floppy disk c Resolution This is the quality of the image measured in pixels The higher the resolution the sharper the pictures and the higher the camera s price tag d Image capacity The number of images the camera can store usually at its minimum resolution or highest compression mode e Viewfinder Optical viewfinders require you to put the camera up to your eye to see what you are shooting LCD Liquid Crystal Display viewfinders are flat screens that display 1 x 3 in images f Video out Allows you to plug the camera directly into a TV or VCR Video Capture You can transfer images from your video camera or VCR tapes using a video capture device and software Scanner Any hard copy picture can be scanned to obtain its digital image A scanner looks something like a small photocopier When you scan something it creates a digital file that a computer can use You can make direct scans of flat items like posters or trading cards or you can scan a photo of a three dimensional item You will probably want to scan the image at 72 dpi dots per inch
44. ady done load product pictures by clicking Add beneath the picture box and selecting the image file to load See Chapter 4 of this document about image size and quality Do not select the Web Item option box if you do not want a particular UPC color or size for a style to appear on the web Stock checking codes if set up can also suppress unavailable sizes or colors from displaying on i STAR Fields from Product Maintenance that are used on i STAR include Style Department Class Subclass Size Code Description Group Category Color Description Fabric Retail Price Product Picture Season Model ID and Compare At Price These fields can have an alias label assigned for them on the web by department For example Size in the Apparel department may be called Width on the web site See Chapter 8 of this document for more information S Product Maintenance Product Tools View a ny 2 3 amp P F2 Add F3 Search F5 Tags F6 Mew F7 Delete FS Color F9 Copy F11 Report F12 Exit Product Store Stack Management Associate AA Product Maintenance s Active Uses fractional qty Product Information GP Retail Price Markup Freeze Cost style vendor 25 00 37 5 40 00 Price DER ARANGLER D m Landed Cost Compare At Last Sold ity Last Rev Description RUSSET SHIRT 25 00 0 00 01 29 2010 ie 18 0000 Original Model ID Avg Cost Sale Price On Sale Until Last Date Rev Retail M D
45. an access to control aspects about the appearance of your web pages This is also where you can access your i STAR site statistics NOTE Your database must be residing on your i STAR server first before you can access these features To reach the Admin area for your i STAR server type in your domain name followed by admin Example www worldsgreatestretailer com admin Log in with your user name and password same as used for FTP access store FTP polling etc NOTE If i STAR cannot reach the third party estimator it will apply the default shipping rate set up in the ship table from within STAR therefore it is recommended that reasonable fees are set up in that area as a backup IL STAR Admin Setup 1 Appearance Set U 71 This is where you can change the general appearance settings This screen allows you to set the font types sizes and colors for Regular Text Instructional Messages Header Text Sub Header Text Department Text Class Vendor Text the Table Header Browse Listing Odd Even Rows Gift Registry Text on Shopping Cart Page Table Border Options and the Thumbnail Mat Color for the product detail image STAR i STAR e Commerce v5 2 1 18 Site Options Appearance Set Up Icons Stock Status General Coupon Codes Set Up Shipping e Commerce by CAM Commerce Solutions Site Options Page Options Appearance Setup Regular Text Font Verdana RA Size 2m Color
46. as been to your site in previous months then he will be counted as Returning NOTE This value will be incorrect for site visitors who disable persistent cookies Returning The Returning visitors value represents the number of unique visitors who have already been to your site in previous months A unique visitor can either be New never having been to your site before or Returning having been to the site previously These statistics are reported as New Visitors and Returning Visitors respectively It is important to note that the FIRST visit a unique visitor makes to your site in a month controls how he will be classified If his first visit is new never been to your site before then it will be counted as New If he has been to your site in previous months then he will be counted as Returning NOTE This value will be incorrect for site visitors who disable persistent cookies We also keep statistics of Top Items Viewed Added to Cart and Purchased as well as Top Item Searches Top Site Searches from Search Engines Top Referring Sites Top Browsers and Top Coupon Codes Used I STAR Admin Setup 111 17 Gift Registr This is where you control how gift registries display on your Site NOTE The Password on the Options tab in the gift registry in Retail STAR relates to the standalone gift registry terminal lookup not to i STAR access Also the Phones and Email shown on the registry in Retail STAR are not availa
47. ble for maintenance online When a customer updates his her i STAR account information online this updates the customer record in Retail STAR not the gift registry as Gift Registry maintains separate phone and email fields Click on the Optional Features tab then select Gift Registry i STAR CAM Sales Demo l e Commerce by CAM Commerce Solutions Site Options Page Options Products Statistics Optional Features Help L STAR e Commerce v5 2 5 Optional Features Gift Registry a Gift Registry i o Apply Changes Enahk Recast Data Feeds Enable Gift Registry Club Pricing Pagination Styles Gif Registry Products Per Page Gift Registry Hote Number of products per page may affect load time Thumbnail Size Width Height in pixels Size Examples in Pixels 100 4 Click in the Enable Gift Registry option box to enable the gift registry feature Under Pagination Styles select Page Numbers or Previous Next Buttons to indicate how you want the customer to navigate through the pages of a registry with multiple pages Under Products Per Page click on the down arrow button and select the number of products you want to display per page of the gift registry Set the thumbnail size width and height for the gift registry 112 ILSTAR 18 Gift Card Setup For accepting Gift Cards as a payment option in your 1 STAR store Retailers are now able to accept gift cards onlin
48. company anything and allows you the opportunity to give your employees an additional employee benefit Setting Up Discounts in Retail STAR Customer Discount Matrix is used to create a table of customer discounts by a percentage rate cost plus percentage or level Discounts by a percentage rate or cost plus percentage apply at the department level only Discounts by levels will give the customer discounts by style These style level discounts are set up in the Price Levels option in Inventory Once the matrix information is complete the customer record must be set up to include the applicable discounts When the customer purchases an item from the department or a specific style with a discount level the discount is automatically applied at POS when you attach the customer to the sales receipt To create customer discounts 1 From the Maintenance submenu click on Cust Discount Matrix Operating Your Store Basics 127 Discount Matrix Ed it a 3 m 4 F2 Add Code F3 Delete F11 Report F12 Ex Customer Discount Matrix Price Code Description O RE Department Type of Discount or Level A 2 Click on the Add Code button or press lt F2 gt The department names display in the grid and the cursor is in the Price Code edit box 3 Enter the price code up to 15 alphanumeric characters and press lt Enter gt 4 Enter the Description and press lt Enter gt The cursor moves to the first Depar
49. cturers is 5 FE Insert F7 Delete F11 Report F1 2 E sit Maintain Manufacturers Find a Manufacturer Description 1 2 4 Inc CUTTER amp BUCK Cashman Inc LEC Pet Products MISC NON VENDOR MIKE POLO Mame i 2 3 Fic Note that a manufacturer differs from a vendor in that a manufacturer is a company which physically creates the item while a vendor is a company from which you purchase an item For example an item can be made by one company but you could choose to purchase it from one of several different companies depending on a company s price for the item terms etc 44 IL STAR Shipping Information 5 NOTE UPS shipping by weight integration is available in Retail STAR version 8 0 or higher This screen is where weight based shipping information needs to be entered for UPS online real time shipping quotes and tracking integration like packaging type and dimensions per item oversized etc If another shipping carrier is used shipping charges on i STAR are based on the total order value with rates set in Retail STAR gt i STAR gt Shipping Methods described in section 10 in this chapter Section 10 i STAR gt Shipping Methods is also where you set up the weight based shipping methods for UPS integration E7 Internet Sales Product Setup LW 4 Fe Copy F3 Search Save F12 Exit FA Internet Sales Product Setup Style 580 P Description alee nA aed a Vendor
50. d that the Department Notes are not supported on i STAR so they will not show on your site For more information on the directory page please see Chapter 8 in this document Department Maintenance an E 4 F3 Clase FE Inzert F7 Delete F11 Report Fl 2 Exit Department Maintenance Department Information Locate a Department MENS Dept Department Name web ltem AcctH Stock Code ACC ACCESSORIES we O06 GIFT GIFT al OOF HOME HOME FURNISHINGS al O05 JUNIOR JUNIORS O04 MENS MENS 001 10000 MISC MISCELLANEOUS 0993 10000 SHOES SHOES 003 WOMENS WOMENS p02 Department Notes Deparment Picture 30 I STAR 3 Maintenance gt Class These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 Select which classes are to appear on the web site Classes do NOT have to be checked for web items in them to display on the web Checking the class allows it to show as a label to drill down in the dynamic content area 4 Class Maintenance al Fal E 4 F4 Dept FE Insert F12 Exit plClass Maintenance Class Locator 100 Dept Department Name Web Item A Class Class Name web ltem A Class Hotes Class Picture gt Remove NOTE Class Notes and Class Picture are not supported by i STAR and will not display on the site Preparing Retail STAR for i STAR 4 Maintenance gt Subclass These steps do not need to be completed before giving CAM you
51. der data Products ordered prices quantities tax shipping method Here s how the data makes it to the retailer so that it can be processed 1 Customer places an order on the web site 2 The credit card is authorized 3 As soon as the order is placed a confirmation email is sent to both the retailer and the customer CAM provides POP3 incoming email accounts so our servers automatically send the emails 4 The order data is stored in a MYSQL database temporarily This is the database not the STAR database that actually serves as the back end to the web site 5 A process known as the importer exporter is scheduled to run on the i STAR server Once this process is run the order data is exported out of the MYSQL database and into the STAR database on the i STAR server Customer data is processed by creating a new customer record equivalent to going into Customer Maintenance and inserting a new customer 6 Now the data is in a temporary storage place in the STAR database on the i STAR server Since the i STAR server Operating Your Store Basics 115 functions as a remote store polling must occur for the order data to make it to the STAR database at the main store Polling is scheduled to run immediately after any importer exporter processes in the STAR Scheduler Once the i STAR server has polled the main B amp M must poll to grab the communication files Once the main has polled and imported the files the order da
52. dmin Setup 77 Coupon codes can be created for Free Shipping Flat Dollar Amount Off or Percent Amount Off You can restrict sale items from being discounted by clicking in the Sale Items Will Not Receive Discount option box to select it A Minimum Quantity threshold can be required as a qualifier for a discount this can be used in conjunction with Minimum Order Subtotal Under Qualifying Categories you can restrict which Brands Departments Classes and or Subclasses qualify for the minimum quantity or minimum order subtotal Under Discount Applies to Categories you can specify which Brands Departments Classes and or Subclasses are eligible to receive a discount 4 CAM Sales Demo STAR i 2 e Commerce by CAM Commerce Solutions SSC Page Options L n 2 Tash a Ta e Products Statistics Optional Features Help i STAR e Commerce v5 27 2 4 site Options New Coupon Code Apply Changes Appearance Set U Pind j tie eal ane Begin 04 08 2010 cons Pes Description Td R Stock Status Expiration 1273172010 7 a t Single Use Customer j Hinge Use rer Lust Coupon Codes Set Up Sale Items Will Not Receive Discount ee 5 Shipping Enabled J Terms and Conditions Qualifiers for Coupon Minimum fp Qualifying Categories Select a Brand and or Quantity Department Class Subclass for items to count in Minimum pb qualifying for the coupon discount If all products Order qual
53. dre I STAR FINAL CHECKLIST rr ees e Retail STAR Database Set up Complete Q 5 os e Product Images and Descr 3 Sosssesssssssesss Ea x XXXXXXXXXX XXXXXXXXX XIIXXXIIXXXIX Pt ttt tt tits XXXXXXXXX XXXXXXXXX Preparing Retail STAR for i STAR 27 1 Maintenance gt Store Setup These steps must be completed before giving CAM your database as outlined in Chapter 6 Create a new remote store and define it to be your web store by checking the Web Store option box NOTE The Store name and Address information entered here appears on the order confirmation email that goes to your web shoppers at the time they place an order The Store name see in image below cannot be changed once it is saved so make sure it is typed in as you would want your customers to see it with appropriate upper lower case letters i e Target Online Store or www myDomainOnline com Only check the Active option box see in image below for both stores immediately before the database backup that is run to give CAM your database to start your web store location in Chapter 6 The Active box starts tracking changes made in the database to send to other stores If you are already a multi store installation this box will already be checked so go ahead and leave it checked but inform your Project Manager of this fact If not already a multi store make sure you click on the Communications tab and ch
54. e A form must be filled out first and you will receive acknowledgment when CAM has enabled gift cards for your i STAR site Submit form http istarhelp com giftCardform html NOTE Gift cards will not work online unless they are issued with PIN numbers The retailer must set up the Payment Type in i STAR Payment Options to be Gift Card Once that is done and the changes are imported customers will be able to use store issued gift cards online Operating Your Store Basics Chapter 114 ILSTAR 1 Basics The proper setup of the system for use with i STAR is highly important Here are some key things that need to be configured POS Register Profile UI In order to run Accounting on a computer a POS register profile must first be created if this is a computer that will be processing orders Go to POS gt lt F3 gt Register gt Register setup and click on the Hardware Settings tab Choose or enter the X Charge Folder E Commerce and mark as Default LY Also on the Hardware Settings tab be sure to check Verifies credit and other applicable options Enter the path to the LOCALTRAN folder on the computer that houses the X Charge Server with the E Commerce merchant account Note If this computer is used for store sales and i STAR sales the default X Charge folder will have to be changed back to Retail after you process the i STAR orders X Charge LJ Be sure the appropriate AVS CVV option is selected in X Char
55. e F8 Cancel F9 Label F10 Save F11 Report F12 Exit geCustomer Maintenance a Ane Sioux Falls SO 57109 Contacts Linked Items Main Ship To Credit Pricing Frequent Buyer Reference IDs Notes User Defined History Price Code Department Type of Discount or Level Last Wisik Purch rTE H Purch r TO H Returns r TO Furch Last rr H Furch Last rr Operating Your Store Basics 129 Customer Maintenance i 3 F7 Delete F2 Add Address F5 Return Value exrCustomer Maintenance Customer ID TREE EE Linked tems Ship To Contacts Main Credit Customer Ship To Information First Name Linda Last Name Aaberg 24662 Monte Royale Company Address Address Ship to Addresses Address 24662 Monte Royale Last Visit 06 14 2007 Purch rTE m FS Cancel F9 Label Linda Aaberg 24662 Monte Royale Laguna Hills CA 92653 Pricing City Laguna Hie State a ZP Code 92858 2S Country Msa o Phone 944 831 3515 V Main Shipping Address Frequent Buyer Reference IDs City Laguna Hills H Purch r TO H Returns r TO F10 Save Furch Last rr Hak A a s F11 Report F12 Exit Notes User Defined History Phone 2 LTT Fax Phone a EMail 0 Customer Taxes T anes Default T ax lA taxbreak 92653 H Furch Last rr 130 ILSTAR 3 Refunds and Exchanges Refunds
56. e Meta Tag i STAR Admin Setup 97 11 My Account This is where you specify whether or not to show recent orders on your account page STAR CAM Sales Demo e Commerce by CAM Commerce Solutions Site Options Page Options Products ui Statistics hi Optional Features Y Help i LLSTAR eCommerce v5 2 27 4 Page Options My Account Directo aoe j Show Recent Orders on My Account Page Search specials Only Show Orders After Date 1 1 1900 Department Product Detail shopping Cart Checkout Advanced Search Click in the Show Recent Orders on My Account Page option box to select it if you want recent orders to display on your account page In the Only Show Orders After Date edit box enter a date and only orders dated after that will be shown 98 I STAR 12 Shopping Cart This is where you set up the shopping cart attributes STAR CAM Sales Demo eCammerce WCAM commerce Suutons Site Options Page Options Products Statistics Optional Features Help 1 STAR eCommerce v5 2 7 4 Page Options 5 hopping Cart Directory Search Specials Top View Cart Note Add note to display here through web admin area Department Product Detail My Account Shopping Cart Checkout enea ea Bottom View Cat Add note to display here through web admin area Note Display Shopping Cart After Add to Cart Apply Changes Click in the Display Shopping Cart After Add to Cart op
57. e billed to your UPS account see the UPS Rates section under Terms and Conditions of Service in the online UPS Service Guide With an Occasional Account you decide if and when you need to schedule a UPS driver to pick up your shipments Once you have prepared your UPS shipments you have the following options e Schedule an On Call Pickup to have your shipment picked up by a UPS driver for a nominal fee e Hand your shipments to any UPS driver in your area e Take your shipments to The UPS Store a UPS Customer Center or an authorized Shipping Outlet e Drop off your Air Ground or International shipments at one of over 60 000 UPS locations NOTE No weekly service charge applies UPS On Demand rates will be billed to your UPS account see the UPS Rates section under Terms and Conditions of Service in the online UPS Service Guide Set Declared Value lf this box is checked it adds charges for protection against loss or damage Check the UPS rates table on additional charges for updated fees and values POS State Code to UPS Country Code Mapping This is where you map the POS States Codes you have set up in States Maintenance in Retail STAR to the UPS Country Codes listed then click the Create Mapping button Once you click that button the mapping gets added to the Current State Mappings box below see image below IL STAR Admin Setup 83 Site Options Appearance Set Up Icons Stock Status General Coupon Codes Set Up Shippin
58. ecessary LSTAR will display the item but will not allow it to be added to the cart Under Product Link enter the Link Title and Link URL web address for any link you might want to show up on the Product Detail page after the Long Description such as to a manufacturer s web site another picture of the item etc on Internet Sales Product Setup Fa ae Copy F3 5 a F10 Save F12 Exit T internet Sales Product Setu Style 580 P Description ale mrn n ace aA mae Vendor Name IIE LSTAR Description 1 General 2 Stock Maintenance 3 Manufacturer Mame 4 Shipping Information 5 lcons 6 Product Link Link Title oO Link UAL Test 40 IL STAR Stock Maintenance 3 i STAR will use the default department stock check code unless otherwise specified to Use Custom Stock Check Code The Default Dept Stock Check Code is set up through Maintenance gt Department discussed previously in this chapter Ke Internet Sales Product Setup a 4 fn Copy F3 5 ae F10 Save F12 Exit EA Internet Sales Product Setu Style 580 P Description ale mrn nn aed a ana Vendor Name IE LS T4A Description 1 General Stock Maintenance 33 Manufacturer Mame 4 Shipping Information 5 lcons 6 Default Dept Stock Check Code C Use Custom Stock Check Code Stock Check Code as Preparing Retail STAR for i STAR 41 Click on the down arrow button in the Stock Check Code c
59. eck the box to Enable Communications for the main store i Store Setup EF F3 5 ae n Cancel elet F wl Save F Report F at Exit s Stoe name y Star emo caon Store Info Communications Licensing a Store Information Address WA CAMCOMMmence Com City Henderson State Bo AIP Code e002 Phone 8555 12120 Faw i8885554313 Sq Footage P8810 Monthly rent fo 52 853 00 Moder Phone IP Address _ IF Fort EE E Warehouse v iweb Store fw Active Virtual Store 28 IL STAR T Store Setup Dik CAPENER Y F11 Report F12 Exit Store no Mo Store name Store Info Communications Licensing a Communications Communications Information store TypeJ Main Store aa C W Enable Communications p a Preparing Retail STAR for i STAR 29 2 Maintenance gt Department These steps must be completed before giving CAM your database as outlined in Chapter 6 Enter a Stock Code wherever you want stock status checking to be performed for a web department See information later in this chapter on setting up stock codes Select which departments are to appear on the web site by checking the Web Item option box Departments must be checked to be able to browse to items in that department If you plan to use a graphical department listing page directory load Department Pictures here However keep in min
60. ect order notes during the checkout process those order notes will be found here 2 Sales Order yx Customer ID store 5O No Date Advertisement Gift Create Job ICU00001000028673 1 02 04 2008 A Create PO New Invoice Sales Order Shipping Memo Preview Email i STAR Receipt ID RC00003000160654 F3 Find IF5 Cancel F9 Tender la F10 Save F11 Print 4 Total Cost 70 00 Subtotal 140 00 Total Tax 14 00 Total 154 00 F12 Exit Total Qty 1 Taxable 140 00 Tax Rate 10 PrePaid It is not necessary to go into Sales Order unless you need to change the quantity ordered for some reason or if you need to see the shipping method You can go right from gathering the merchandise from the Pick Tickets to getting the items ready to ship and invoice Filling Orders After you have picked the inventory to ship you are ready to create an Invoice and tender the sale 1 Create invoices by importing the Sales Orders into Accounting gt Invoice Create a new invoice by clicking lt F6 gt New First select a customer by entering the Customer ID or clicking the button and searching for the customer by first and last name then clicking lt F3 gt Filter Select the customer by double clicking the search result you want and it will populate all the invoice fields You can now click on Import from SO Another method is to create an invoice directly from the Sales Order screen With the sales
61. elected a department You see the Name box which is the name the user will see for this group on the advanced search page instead of the names of the size codes as they exist in the system Also you will see the Ungrouped Available Sizes on the left and Grouped Sizes on the right The left hand size shows you all the ungrouped sizes that you could put into this group It is important to note that you cannot put sizes into two different size groups One size can only exist in one size group So as you create size groups it will reduce the number of available sizes in the Ungrouped Available Sizes selection box On the right hand side the Grouped Sizes shows you the sizes that have been grouped together In my example want to move M7 5 and M7 1 2 from the left hand side box to the right hand side box can use the arrows in the middle of the page to do so will also fill in the name to be Men s 7 5 After this is done click OK and now have set up my first size group Page Options Advanced Search Directory Size Search Groups Search Specials Size Search Group Department Product Detail Name My Account Department Juniors JUNIOR Shopping Cart Checkout Advanced Search Ungrouped Available Sizes Grouped Sizes As stated earlier by default the advanced search page shows the user all of the available sizes in the selected department But aS sizes are grouped together the advanced search page will s
62. er Sending CAM Your Database Discusses how to get your Retail STAR database to CAM for the first time to initiate automatic updates through polling communications Initially CAM has you send a backup of your Retail STAR database to be restored on your i STAR server After that you re ready for the next step Introduction 9 Setting Up Communication Schedules Discusses how to set up the communications scheduler to communicate Retail STAR database changes to the i STAR store and to receive i STAR orders Almost there Now that you have sent your database to your i STAR server you need to begin store to store communications to send changes back and forth i STAR Admin Setup Discusses web based features you can set for your i STAR site to affect the appearance of your web pages This is also where your site statistics are accessed The final step The last thing you need to do is go to the web admin setup to set thumbnail sizes browse listing styles set font colors and sizes and more Operating Your Store Basics Provides you with basic information and procedures for operating your i STAR web storefront such as processing orders running specials and offering discounts More On Obtaining Graphic Images Includes information on taking photos of your products as well as editing tips image formats and suggested equipment to use More On X Charge Contains basic information on X Charge the latest
63. erce by CAM Commerce Solutions Site Options Page Options Products Statistics Optional Features Help i STAR e Commerce v5 2 2 4 Page Options General Department Apply Changes Directory Select Department To Update Search Specials Accessories w C Hide default picture on Product Deparment General Copy this Department s Settings Deparment Copy Product Detail Shopping Cart 1 re 1 Ibs Checkout Advanced Search Browse Listing leonie w Baicoda Printer Sinan Cash Ore Eres KL Madia Chame bovbaand wuz ir TEF 243 00 maga IL STAR Admin Setup cestama Disglay Sena TCE PS Staton Thermal ICE POS Stahion Eason Ponter 375 00 Pritt 2550 00 2644 00 Satta Cant y ra Basic kal Design Information departrernt class vabehatt Preducbedonpies Paci a Colo Tabie Compare Ai Gab Proce Ty i Doom Wew D Shey Ciel in Stock 24 Avedabie fecha a ie a Pormoraliaahon d 81 00 bo piia Quantity producthsdendedDie sorption iD pend toa een E prt ober xX productiicscription product sierogmeoe productseingorice Related Items Per Row applicable to layouts with horizontal related items display Pagination Styles Top ly Previous Neat Page Numbers Page Label Bottom uy Froducts Per Page Products Per Row Note Number of products per page may affect load time Product Navigation Extended Department
64. erminal will be programmed and ready to use Our training center will call you to set up a telephone training session You will need an RJ 11 telephone jack and a touch tone analog telephone line Q What if already have an integrated PC system A Our technical support team will work with your current software provider to integrate your POS system with our networks More on X Charge 135 How are discount fees deducted We deduct our fees on a monthly basis What type of service and support is available Toll free 24 hour 7 day a week merchant help desk support with 24 hour equipment replacement service What if don t want to use a personal computer for credit card processing You may continue to use your existing terminal or if you need a terminal we have many models available for purchase or lease PO FO FO To find out more about X Charge and how it can save you money please give Customer Service a call at 1 866 840 4443 136 ILSTAR To see how to load the X Charge Configuration File into X Charge please refer to the X Charge documentation en CAM Commerce Solutions 17075 Newhope Street Suite A Fountain Valley e CA 92708 714 241 9241 e 800 726 3282 http www camcommerce com
65. erver using FTP de 2 3 4 a Store Communications Schedule Ey Save amp Exit Cancel From the Remote Operations submenu click on Scheduler Click on the Setup button Click on the New button Select highlight the Store Communications schedule type and click on the OK button Click on the FTP tab Oo o NOO Store Communications Schedule Schedule name Master A emote Remote Stores Main to STAR Polling Moon 2 FTF Sales Two A 4 Store Three Modem Network FIP TCPIP F FIP New location opening soon ki Web shore FTF Options Scheduling ie f Once a day 12 00 00 AM 12 00 00 AM Start time Stop time e m Days AA Mon kh Tue RA Wed Thu Fri D Sat Sun Modem Network FTP TCFIP With the cursor in the Schedule name edit box enter the schedule name MAIN to i STAR Polling In the Master Remote combo box keep Master Polling selected Enter the Host Name IP Address User ID and Password provided by your CAM Project Manager The Once a day radio button is selected by default under Scheduling Enter the start time in the Start time combo box or use the arrow buttons to set the time and press lt Tab gt suggested time is 12 00 00 AM The cursor jumps to the Stop time combo box Enter the Stop time or click on the arrow buttons to set the time and press lt Tab gt Allow at least 30 minutes for each transmission to take place Click in the Days op
66. g UPS OnLine Tools UPS OnLine Tools General Settings Enable UPS Shipping O Daily Pickup None 7 Set Declared Value Set Markup Fiat Value fo Apply Account Type Delivery Confirmation POS State Code to UPS Country Code Mapping Select one or more POS states code and a UPS country code to map Press Create Mapping when done POS State Codes UPS Country Codes Albania Z Algeria erican Samoa American Samoa izona Andorra ansas x O Angola x Create Mapping Current State Mappings Shipping Method UPS Method Free Shipping Enabled Threshold Edit k UPS 3 Day Select 12 UPS 3 Day Select 100 00 7 Ground 03 UPS Ground x 0 00 w Base 7 Tiered Ig Air WA ps UPS the UPS Shield trademark the UPS Ready mark the UPS OnLine Tools mark and the Color i Brown are trademarks of United Parcel Service of America Inc All Rights Reserved Map Shipping Methods Each shipping method set up for UPS in Retail STAR needs to be mapped to UPS methods by clicking the Edit button to its right see image above 84 I STAR Shipping methods can be set up to have free shipping enabled and an order subtotal threshold can be set STAR LLSTAR e Commerce v5 2 5 1 CAM Sales Demo e Commerce MECA Commerce Sautons Site Options Page Options Products Statistics Optional Features Help Site Options Appearance Set Up Icons stock Statu
67. ge Server gt Setup gt Credit Cards gt General tab gt AVS and CVC CVV2 support Without this option Sales Order and Invoice will not perform AVS CVV authorization LJ You cannot perform CVV authorization without AVS authorization X Web Setup LJ Once you are boarded with the processor an X Charge Operations Specialist will obtain a TID and associated X Web ID and X Web Auth Key for you and will contact you to set up your new X Web account ISTAR Setup NOTE This is just information in most cases this has been set up by an i STAR Tech An Internet register should be selected This is the register for which i STAR sales will be recorded An Internet employee should be selected This is the employee for whom i STAR sales will be recorded A Ship From store should be selected This is the store from which inventory will be pulled for i STAR sales A Fulfillment store should be selected This is the store at which i STAR orders will be processed Note that i S TAR orders can only be processed at one store mE mE mm From the Web to the Store When a customer goes on an i STAR web site and places an order what is the sequence of events that follows First consider what data is being dealt with To do this think about what happens when you place an order on a web site e Customer data Name shipping address billing address phone number etc e Payment data Credit card type credit card number expiration date CVV code e Or
68. h Copy to Departments MENS Mens WOMENS Womens 96 I STAR 10 Product Detail This is where you specify how you want the product detail page to display CAM Sales Demo Site Options Page Options Optional Features i STAR e Commerce yv5 2 2 4 Logout STAR e Commerce by CAM Commerce Solutions Page Options Product Detail Directory Note Set Product Detail page layout by Department under Page Options Deparment General then select the Search Department you wish to update Specials Department CI Wrap the Extended Description around the images on Product Detail Page Product Detail if applicable to selected Product Detail Page Style My Account a Shopping Cart Checkout Display Quantity on Product Detail Page Advanced Search Display Model ID on Product Detail Page P Qi splay On Hand Quantity on Product Detail Page Display On Hand Text for Product Detail Page HOOH Available oQlOH 4 Wil be replaced with the available quantity per stock checking rules Product Detail Image Height fj Product Detail Image Width j Product Detail Thumbnail Height J Product Detail Thumbnail Width E Product Detail Page Title Meta Tag S5SHORTDESCRIPTION DEPARTMENT SOHORTOESCRIPTION Ss The short description of the product SOUEPARTMENT The department name the product is in NOTE STAR will substitute the above keywords in the Product Detail Page Tith
69. h for store 1 For example if your web store location is Store 99 Store 99 s taxes must be set up to match Store 1 s e Taxes Add F Welete F 2 i F10 Save ca F Tax Rates F12 Exit States Counties Type of Tax a H Default Tax Mormal 1 Non Tax Mormal 2 Mew Hampshire Mormal 3 Morth Dakota Mormal Preparing Retail STAR for i STAR te Taxes E E Add F7 Delete F Tax Rates aAKes U Default Tax 1 Mon Tax 2 taxbreak 3 G5T web store E Taxes E E Add F7 Delete F Tax Rates Statesic ountie a iU Default Tax 1 Mon Tax 2 taxbreak 3 G87 ABA i a F10 Save F12 Exit Type of Tax Mormal Mormal Normal Canadian ABA i a F10 save F12 Exit Type of Tax Mormal Normal Normal Canadian 57 58 i STAR 13 Inventory gt Price Changes Specials These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 Make sure to put some specials on your web site by going to Inventory gt Price Changes and setting up scheduled price changes for the web store location Note Do not create permanent markdowns If an item was marked down and you now want it to display on the web site on sale with the original price crossed through and the sale price in red you need to mark the price back up to the original price from Product Mainte
70. how the group name instead of the sizes inside the group So what if had a size like N A that really didn t want to be searchable This is why the Non Searched Sizes system group exists An empty Non Searched Sizes group always exists inside all departments You can edit this group and put any sizes you do not wish to display inside this group Neither the Non Searched Sizes group nor any of its grouped sizes will ever be displayed on the advanced search page Another useful feature of size grouping is the ability to simply change the size code name the user sees in the Sizes drop down list You can create a size group with only a single size code in it Instead of seeing that size code name in the drop down list he will see the size group name you entered iSTAR Admin Setup 105 15 Products This is where you edit products and batch upload images Click on the Products link STAR CAM Sales Demo e Commerce WMCA commete Saimons Site Options Page Options Products Statistics Optional Features Help i STAR eCommerce y5 2 2 4 Products Products Products Batch Upload Images Search for a product to edit Search Text ss Style or Vendor No or Short or Long Description Department All w Web Items Only C Additional pictures can be added for each of the colors for a web item i STAR only and additional views of the item The color pictures loaded here will change on the product detail page whe
71. ify you can skip this section Subtotal Qualifying Categories Reset All Brand Department Class Subclass Reset 1 All Brands All Departments All Classes All Subclasses E9 78 IL STAR 2 a 3 a 4 8 Add more Applying Categories Select a Brand and or Department Class Subclass for items eligible to receive the coupon discount If all products qualify you can skip this section Applying Coupons Discount Applies to Categories Reset All Department Class Subclass Reset 1 3 A Departments M1 Cases vy A Secce E Mems M N Deptos A Cesos X A Staes A G AI Depatments 7 MI Classes 7 Al Subclasses 17 9 4 Al Brands x a Add more Apply Changes i STAR Admin Setup 79 6 Shipping gt UPS OnLine Tools This is where you set up UPS shipping by weight i ST AR CAM Sales Demo e Commerce by CAM Commerce Solutions Help Site Options Page Options Products Statistics Optional Features LLSTAR e Commerce v5 2 2 4 Site Options shipping Appearance Set Up UFS OnLine Tools Icons Stock Status General Coupon Codes Set Up Shipping UPS OnLine Tools The first time you access UPS OnLine Tools in i STAR Admin Setup you will be prompted to complete the UPS OnLine Tools Registration Wizard as shown in the following four images STARE CAM Sales Demo e Commerce by CAM Commerce Solutions Site Optio
72. ions that provides you with a fast and secure payment processing platform that can be used by any Windows compatible personal computer X Charge can be used as a stand alone terminal or it can be integrated with existing POS Point of Sale applications including CAM Ill CAM32 MicroBiz Products Profit Retail ICE and Retail STAR You can process credit card debit card gift card and check verification transactions with X Charge To use X Charge with maximum efficiency we recommend that your system and its hardware meet the following requirements System e Must be running Windows 2000 XP Vista Business or Windows 7 Pro 32 bit Hardware e Processor Pentium or greater e RAM 64 megabytes MB of application random access memory RAM e Hard Drive Must have 2 MB of free disk space e High Color 16 bit 800 x 600 pixels e CD ROM drive e Modem 14 4K or better with dedicated telephone line Optional Hardware e Magnetic stripe credit card reader 2 track e 40 column receipt printer Settlements are simplified through the X Charge Time Initiated feature X Charge will automatically settle an existing batch of transactions at a designated time of day or night without any user intervention Merchants will no longer experience delayed deposits or risk downgrades because of missed or late settlement transmittals For those merchants requiring greater control batches may also be settled manually multiple times per day X Charge p
73. is done pre authorizing of AVS CVV results It is highly recommended that the customer perform AVS CVV verification LI The retailer should use this report to determine if there are any declined or otherwise problematic credit cards If the AVS CVV result is blank then the card was more than likely declined The customer can use the X Charge Transaction Detail Report to further investigate 0 In the event that a card is declined the retailer should have a policy in place Many retailers contact the customer and inform them of the decline with the alternative of providing another means of payment LI Once the retailer is satisfied with the pre authorization report he can continue to the next step in the process 3 Pick tickets for hold tickets processed will automatically print out If no hold tickets are available for processing you will see the message Daily process has been completed LI The Daily Process creates a Sales Order for each order placed on your web site regardless of pre authorization results Normally the retailer does not need to even pull up the Sales Order unless there are certain circumstances gt The customer calls and wants to cancel or change the order before it is invoiced gt The retailer needs to see the shipping method listed LI You should understand what stage of the order process the Sales Order represents When items are on a Sales Order they are considered committed not sold There should normally be no
74. k Status based on Store Quantities OR Always Display as In Stock Display Stock Status based on Store Quantities OR Always Display as In Stock Do Not Perform Stock Status Checking In Stock Message or Out of Stock Message purchase denied depending on quantity in stock In Stock Message or Out of Stock Message purchase allowed depending on quantity in stock OR In Stock Message In Stock Message or Out of Stock Message purchase allowed depending on quantity in stock OR In Stock Message In Stock Message Include OO Qtys lf checked will include On Order quantity for a given store to be included as an On Hand quantity e Reserve Qty If checked will exclude the Reserve quantity for a given store from the On Hand quantity Stock Status Message Set up in web admin area See Chapter 8 this time Include Vendor On Hand If checked vendor on hand levels will included in the stock checking Note Not functional at e Global Reserve Quantity lf checked allows you to designate a company wide reserve inventory level rather than having to specify an individual reserve per store Preparing Retail STAR for i STAR 35 6 Maintenance gt Product Maintenance These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 Select which products are to appear on the web site by checking the Web tem option box If not alre
75. lect it if you want only non i STAR orders to be fulfilled automatically When you click on the Process button or press lt F3 gt reports will print for sales orders created from Process i STAR orders sending CAM Your Database Chapter 64 ILSTAR Before you communicate to the i STAR server for the first time we need to have a backup copy of your Retail STAR database NOTE The database and the server MUST be on the same exact software version This requirement is ongoing so please contact your CAM i STAR project manager to coordinate any store Retail STAR upgrades At your Retail STAR main server 1 Back Up Your Database Using the SQLBase Backup Utility in the Utilities menu back up the database storing it in a directory where you can easily find it again A backup file named backup1 sql will be created NOTE All backups are called backup1 sql unless you rename it AFTER it is made so make sure you make a note of where you are saving THIS backup 2 Notify CAM Notify your CAM project manager that you have done your database backup so it can be restored on the i STAR server Provide remote access information so your CAM project manager can dial in check out the database upload it to your i STAR server and set up communication schedules If remote access is an issue because of firewalls etc please install the free version of LogMeln com and provide that account information to your CAM project manage
76. mbo box gives you three display options for this page e Display all your departments and the images you loaded into Retail STAR for each department Graphical CAM Sales Demo STAR eCommerte WCA Commerce Salmans Site Options Page Options Products Statistics Optional Features Help LLSTAR e Commerce v5 2 27 4 Page Options Directory Page eae Department Style Search Specials Department Product Detail My Account Shopping Cart Checkout Advanced Search C Hide default picture on graphical department listing Humber of Departments Per Row 86 I STAR e Display departments and their classes Textual W Class ST AR CAM Sales Demo e Commerce by CAM Commerce Solutions Site Options BAr LC Products Statistics Optional Features LSTAR e Commerce v5 2 2 4 Page Options Directory Page Apply Changes Directo y Department Style Textual W Class v Search Space C Hide default picture on graphical department listing Deparment Product Detail Barcoding Suaplies Printof sak Equipment Charpe Barcode Blaster ampie Pristars My Account Barcode Alazar Cash Orawars Shopping Cart aoe ar Checkout pase Bewara Hasori Fastar Monarch 4401 and F308 Prntars Advanced Search Monarch 7635 System l Zeba Painter Scanners Estall Os i R Printing amp es ceeon Ithaca Thermal Number of Departments Per Row Apply Changes i STAR Admin Setup 87
77. n the color is selected from the Color drop down and the Color drop down will change when a thumbnail is selected The alternate views images can be used for front back top bottom logos textures etc 106 IL STAR Click on the Batch Upload Images link CAM Sales Demo STAR e Commerce by CAM Commerce Solutions i a a T 7 z y Site Options Page Options utes Statistics Optional Features T Help N LLSTAR eCommerce v5 2 4 2 g y Products Batch Upload Products Download the Batch Upload Tool Batch Upload Images d Run the Batch Upload Tool Rules for naming files for the Batch Uploader stlelvendorF colorid jpg or stlelvendorFealtemate x jpg Click on the Download the Batch Upload Tool link to download the batch upload tool To run the batch upload tool click on the Run the Batch Upload Tool link If you want to upload all your images at once use the naming scheme below style vendor colorid jpog or style vendor alternate x jpg Then you can use the Batch Uploader from the admin area i STAR Admin Setup 107 Products Product Information Products z Batch Upload Images SELES eid ID Style 5693 Description A line Tank Top Department Womens Personalization Code Inherit F rotated Items D Add Summer Breeze Floral Skirt x h 2 Western Boot Cut Jeans cy s 3 Lucky Brand Denim Skirt Color Images Blue B
78. nance and then add it to a scheduled price change to put it on sale When creating the scheduled price change the New Price is what you want to change to be the lower sale price the End Price is the price the item will go to once the price change ends Xk Price Changes E F3 Search F6 Change F7 Delete Fa Activate FS Tags F10 Save F12 Exit mr p ae SI Price Changes Pire nar name Type Hew Price Conditions View After the Holidays Sale f Manual New price 0 00 Apply new f Retail price eas ae cual Scheduled End price 0 00 Apply end f Price level i Apply newsend to Unchanged items only WwW End date time m Store Vendor Style Color Subsize ltem cost Compare Retail price End Price New Price 39 PLO 580 YELLOW 37 00 74 00 49 99 49 99 KEE 99 POLO 580 YELLOW 37 00 74 00 49 99 49 99 99 POLO 580 YELLOW 37 00 74 00 49 99 49 99 99 POLO 580 YELLOW 37 00 74 00 49 99 49 99 99 POLO Fa YELLOW 37 00 74 00 43 99 43 99 99 POLO 580 BLACK 37 00 74 00 49 99 49 99 99 POLO 580 BLACK 37 00 74 00 49 99 49 99 99 POLO 580 BLACK 37 00 74 00 49 99 49 99 99 POLO 580 BLACK 37 00 74 00 49 99 49 99 99 POLO 580 BLACK 37 00 74 00 49 99 49 99 99 POLO 580 FRED 37 00 74 00 49 99 49 99 99 POLO 580 FRED 37 00 74 00 49 99 49 99 99 POLO 580 FRED 37 00 74 00 49 99 49 99 99 POLO 580 FRED 37 00 74 00 49 99 49 99 99 POLO 580 FRED 37 00 74 00 49 99 49 99 99 POLO Fa TAN 37 00 74 0
79. ns Page Options Products Statistics Optional Features Help LLSTAR eCommerce v5 2 2 4 site Options UPS OnLine Tools Appearance Set Up UPS OnLine Tools Registration Wizard Step 1 Icons Stock Status UPS OnLine Tools Registration Wizard general This wizard will assist you in completing the necessary licensing and registration requirements to activate and Coupon Codes Set Up use the UPS OnLine Tools from this application Shipping UPS OnLine Tools lf you do not wish to use any of the functions that utilize the UPS OnLine Tools click the Cancel button and those functions will not be enabled If at a later time you wish to use the UPS OnLine Tools return to this section and complete the UPS OnLine Tools licensing and registration process Net d Cancel ot UPS the UPS Shield trademark the UPS Ready mark the UPS OnLine Tools mark and the Color Brown are trademarks of United Parcel Service of America Inc All Rights Reserved 80 I STAR STAR e Commerce by CAM Commerce Solutions CAM Sales Demo Site Options Page Options Products Statistics Optional Features Help LLSTAR e Commerce v5 2 2 4 Logout Site Options Appearance Set Up Icons Stock Status General Coupon Codes Set Up Shipping UPS OnLine Tools UPS OnLine Tools UPS OnLine Tools Registration Wizard Step 2 UPS TECHNOLOGY AGREEMENT Version UTA02012008 PLEASE CAREFU
80. o be loaded onto the i STAR system for display on your web storefront This section discusses how to transform catalog or flyer pictures still photographs or digital photographs for this purpose Tools to accomplish this are digital cameras and scanners and we will give you some recommendations for those items as well There are four ways to get an electronic image of your item Equipment Optimal For Save Image As Digital Camera 3D Images ipg Video Capture 3D Images ipg Digital Prints Images from photos ipo Digital Camera Digital pictures are easily obtained with a digital camera A digital camera is just like a regular camera except the image is stored in the camera s memory instead of on film You simply connect the camera to your computer with a cable and transfer the file Some cameras allow you to save images onto computer discs A camera that stores images in the JPEG format produces the sharpest web photos A lens that will handle extreme close ups or a zoom feature is important for images of small items Digital cameras have come a long way so there is currently quite a variety of cameras at affordable prices As with the scanner high resolution images are not necessary although you may wish to purchase a nicer digital camera for other uses than just your web storefront Taking digital pictures is really a snap A quick and easy way to take pictures on your own is to place the product you wish to photograph on a white
81. o so only serve to distort the image Do the best you can trying in both JPG and GIF formats to get the file size down as far as you can without distorting the image Here are some suggestions for image editing software IrfanView http www irfanview com Gimp http Awww gimp org windows Here are some suggestions for bulk image resizing software http www freedownloadscenter com Multimedia_and_ Graphics Misc Graphics Tools Picture Resize html http www download com Fit to List 3000 2192 4 10477162 html tag Ist 0 3 Editing an image lets you get rid of unnecessary details and change the size of the graphic file so it will download quickly when someone views your site You have the option of loading alternate views i e back front fabric details logo view etc and additional color images from the admin area of your web site after we get a copy of your database and set up your server here Design Tip 1 If you set a canvas width and height and load your product images onto it resizing them as needed to fit the canvas you will have all pictures at the same width and height consistency will result in a cleaner look Design Tip 2 If you take pictures of your products in the store we recommend setting them against a white or solid color background using bright lighting and taking all the pictures from the same distance This will bring the focus on the product Department Pictures Optional Department pictures sho
82. ombo box and make a selection from the drop down list You can also click on the button to display a window similar to this ei STAR Stock Checking i r F2 New os Edit F7 D a F bs Return Fi i E wit FA i STAR Stock Checkin Lode Description 10000 z000 mens In this window highlight the custom code you wish to use and press lt F10 gt Return or press lt F2 gt New to add a stock check code See directions on creating a new stock check code in section 5 Maintenance gt i STAR Stock Codes previously in this chapter 42 IL STAR Manufacturer Name 4 Retail STAR sets the manufacturer name as the vendor name for you but you can override the manufacturer name if the vendor doesn t accurately reflect the manufacturer or make of an item i STAR uses the manufacturer name in the Make aka Brand field on Internet Sales Product Setup aa Copy Fa 5 ee F Save F A Emit EA Internet Sales Product Setu Style 580 Description alee Ue Sete ra ac eed a an Vendor Name IIE LS T4A Description 1 General 2 Stock Maintenance 3 Manufacturer Name 4 Shipping Information 5 lcons 6 Display Custom Manufacturer Name Code Manufacturer Hame x o Preparing Retail STAR for i STAR 43 Custom manufacturer names are set by clicking on the button You can also access the Manufacturers Maintenance option from the Office STAR Maintenance menu Maintain Manufa
83. or NIKE Order Informator Ho 100000005 02 04 2008 Date Due Date 93 05 2008 Order Fo Subsizes 2 Sales Order Customer ID store SO No Date CU00001 0000 ROLF ZOO 4 R Ship Date Guaritit 400710007 3351 400100019368 400100019375 400100019382 400100019399 400100019405 Totals Quantity On Hand Quantity On Onder Quantity Sold To Date Quantity Committed Model Inventory Below Model Inventory Above Model Inventory Ordered Shipped ES ES SSeS ie aS SS St A a rife after ein ct F6 Stock F8 Copy F10 Ok F12 Exit 7 Inthe Shipping tab on the Sales Order you can see the shipping method selected by the customer and the amount of freight charged on the order The Ship Date is not filled in until you are ready to invoice and ship When the items are ready to ship the shipping information can be entered on the shipping tab of the Sales Order This information will be transferred to the email when sent to the customer Advertisement Gift Registry Import from OT Create Job P Create PO New Invoice Handling Shipping Tracking No Subtotal Taxable Total Cost 70 00 Total Qty 1 140 00 140 00 Total Tax Tax Rate M iStar Order Freight F9 Tender F10 Save F11 Print 14 00 Total F12 Exit 10 PrePaid 154 00 120 IL STAR 8 The Memo tab will show the i STAR Receipt ID and if you coll
84. or light surface and make sure the lighting is bright before taking the picture With digital photography you can see right away if adjustments need to be made Overhead projection screens work well to provide a backdrop and surface cover for the objects you are photographing There are many makes and models on the market For the price and functionality Kodak s DC 215 is a nice camera With a price under 250 this camera holds a decent amount of pictures in its memory and has flash and zoom capabilities Kodak also makes the PalmPix digital camera for the Palm handhelds It is a device that turns your Palm Ill V or VII handheld into a digital camera Before You Buy Digital camera picture quality is increasingly on a par with the quality of most conventional film cameras while convenience and the ability to record edit and email photos on a computer are making them more and more popular Before you shop find out answers to important questions on what to look for cost features and product reviews 22 ILSTAR Six Things to Look For Here are the most important things to look for a Computer compatibility Be sure you own the kind of computer either IBM compatible PC or Macintosh Mac needed to run the digital camera s software Some digital cameras are compatible with both PCs and Macs b Storage type e Internal storage is part of the camera and usually cannot be altered Once the internal memory is full downlo
85. pper It includes a web catalog shopping cart search capabilities checkout and credit card interface It resides ona web server along with a copy of the Retail STAR software The i STAR software is dynamic and generates the retailer s web storefront and capabilities based on what it sees in the Retail STAR database The look and feel of the storefront varies depending on the setup selections that the retailer makes in Retail STAR This includes cosmetic features such as site backgrounds and colors Following is a depiction of the order process with STAR _ Order sent to Pack MAIN store a Wa La Ship product Or bE i ne a F Ee t Ca Credit card i Authorization Retail STAR Payment aa EJ cecit da order i 9 Processing i oS Accounting A i a ca 2 h OrdersInv oie 1 i STAR presentation and database detail from the Retail STAR software at the main store is displayed in the Internet web browser k Pick Tickets 2 Customer places order on the web 3 Orders are processed in the Retail STAR Accounting module Credit card preauthorization is performed 4 Inventory is picked for order fulfillment 5 Results of the order fulfillment are processed in the Accounting module 6 Invoices and credit card charges are processed 7 Products are readied for shipping or will call 8 Delivery is made to the customer 14 ISTAR Your i STAR Web Design Theme Chapter 16 ILSTAR
86. r Communication of data between the main and i STAR remote store is handled through the Scheduler which has certain default data that it sends automatically from the main store to the remote store Communications Setup allows you to define further the types of data you want to send from the main to the remotes Your CAM project manager will set up your schedules for you but following are instructions on how it is done To define the types of data to be sent go to Remote Operations gt Communication Setup in Retail STAR For more information on setting up communication schedules in Remote Operations please refer to the Retail STAR User Manual Scheduler Communications Scheduler the communications program allows multi store locations to share information such as sales transactions purchase order detail and receiving information The Scheduler starts automatically from the Startup folder when Windows Starts up The Scheduler is used to schedule communications for either main or remote stores and is used to initiate communications immediately without waiting for a schedule to run In addition to communications any program may be scheduled to run ata scheduled time There are several schedule options but the Setting Up Communication Schedules section will only address the Scheduler as it relates to i STAR Setting Up Communication Schedules Chapter 66 I STAR To Set Up Schedules From Main to the i STAR S
87. r database as outlined in Chapter 6 31 Select which subclasses are to appear on the web site as the shelf by checking the Web Item option box Subclasses do NOT have to be checked for web items in them to display on the web Checking the subclass allows it to show as a label to drill down in the dynamic content area FI Subclass Maintenance sE i i F3 Class FE Inzert F11 Report F12 Exit Subclass Maintenance Department Locator Subclass Locator A Dept Department Name Web bern Subclass Subclass Mame Web ltem Beer Beer Y mt Finland CORD Cordials Y RUS Russia aa fior e SWE Stieden MISC misc N Wine Wine testd test department Class Locator Subclass Picture and Notes VOD Class Class Name ae s BOU BOU Hemme GIN GIN RUM Aum TEH Tequila Vodka NOTE Subclass Picture and Notes are not supported by i STAR and will not display on the site F 32 I STAR 5 Maintenance gt i STAR Stock Codes These steps do not need to be completed before giving CAM your database as outlined in Chapter 6 By default i STAR does not require any stock checking codes to be set up Any item on the web is assumed to be able to be purchased unless it has been marked as in store only If you wish to have inventory levels checked for stock status and or want a stock status label to appear with an item you must set up stock checking codes Press lt F2 gt New to add a stock check
88. red Row Iconic Also all product listing pages have controls for pagination styles sort styles price labels setting the number of items per page and products per row as well as thumbnail sizes e Search ST AR CAM Sales Demo E COMEL E ee AMEOmIMETTE SADNE Site Options Page Options Products Statistics Optional Features Help i STAR e Commerce 5 2 2 4 Page Options Search Results Apply Changes ae Search Results Page Style Search Specials Bordered Iconic EA C Hide default picture on Search Results Department Product Detail My Account Shopping Cart Checkout Advanced Search Show Manufacturer in Search Results Basic styles only Pagination Styles Top Previous Net Page Numbers Page Label Ea i STAR Admin Setup Bottom PreviousNext Page Numbers Page Label W Product Listing Settings Sot Style Gj Basic show Stock Status Suppress Add to Cart Button C Suppress Prices P Show Compare At Price Compare At Price Label fj Price Label fj Sale Regular Price Label fj Sale Price Label Sale Price Stock Status Label Products Per Page Products Per Row Search Search Hote Number of products per page may affect load time Thumbnail Size Width Height in pixels Size Examples in Pixels 150 Die 100 Apply Changes 90 IL STAR e Specials CAM Sales Demo STAR E Commer eM EAM MSN ACTA Te 1 Als Site Options Page Options P
89. roducts Statistics Optional Features Help STAR e Commerce 4 2 2 4 Directory Specials Page Style Search Specials Bordered Iconic Hide default picture on specials Department Product Detail My Account Shopping Cart Checkout Advanced Search Show Manufacturer in Specials results Basic styles only Pagination Styles Top Previous Next Page Numbers Page Label Bottom PreviousNext Page Numbers Page Label aa Product Listing Settings Sort Style Show Stock Status C Suppress Add to Cart Button C Suppress Prices P Show Compare At Price Compare At Price Label fj Price Label fj Sale Regular Price Label fj Sale Price Label J Stock Status Label Products Per Page Products Per Row Note Number of products per page may affect load time Thumbnail Size Width Height 125 in pixels i STAR Admin Setup Size Examples in Pixels B m 100 50 x 50 75 91 Apply Changes 92 IL STAR 9 Department This is where your department listing pages are set up You can control the same settings as the search and specials sections but you can do so for each individual department In addition you can set up dynamic title tags for the browse pages Click on the General link Make sure you select the department you want to modify from the Select Department To Update drop down list at the top of the page STAR CAM Sales Demo e Comm
90. rovides all of the necessary features and functionality to allow these types of merchants to assign cash drawer responsibility at an employee shift level In addition to providing merchants with a better processing platform versus traditional credit card terminals X Charge helps the merchant reduce the expense of accepting credit card payments by e Transmitting all of the required information to the card processing network This guarantees that the merchant will receive the lowest possible discount rate e Uses only one phone line for multiple stations This saves the merchant from the expense of multiple phone line installations and monthly phone line usage costs e No complicated programming or updating of terminals Merchants do not have to spend valuable time performing tedious programming tasks e Historical transactions are easily accessible through the built in lookup feature This helps the merchant reduce chargebacks by allowing them to quickly reference the original receipt e Once a connection to the processing network is established credit card authorizations can be performed in as fast as two seconds Q amp A Q Do have to change banks A No you may retain your current banking relationship Electronic payments processed on our network will be deposited into your existing banking account Q What if already own a terminal A We can reprogram most terminals to operate on our network Q What about installation A Your t
91. rst UPS Technology you access ifa UPS Accountis not required for registration but is required for use or 3 when the first UPS Technology you access does nat require a UPS Account for registration or use and You and 2 is the subject of efforts that are reasonable under the circumstances to maintain its secrecy Updates shall mean maintenance error corrections modifications updates enhancements or revisions to the UPS Materials UPS means United Parcel Service General Services Co UPS Account means any shipping account assigned to You by a member ofthe UPS Parties UPS Databases means databases of proprietary information related to the shipping services ofthe UPS Parties and distributed with or for use with Software UPS Delivery Co has the definition provided in General Terms and Conditions Section 12 10 UPS Mark means the following mark UPS Materials means collectively the UPS Technology the UPS Databases the Technical Documentation the Information the Software the UPS Mark andthe UPS Systems UPS Parties means UPS and its then current Affiliates and their respective shareholders officers directors employees agents partners third party suppliers and third party licensors UPS Systems means the UPS computer and network systems accessed by the UPS Technology UPS Technology means those products identified on End User Rights Exhibit B You is defined in the third paragraph ofthis Agreement DO YOU AGRE TO ACCESS THE UPS SYSTEMS
92. s General Coupon Codes Set Up Shipping Shipping Method Setup Shipping Method Air we Map to UPS Serice Code ves No Select UPS Service Code 01 UPS Next Day Air 02 UPS 2nd Day Air 03 UPS Ground 07 UPS Worldwide Express 08 UPS Worldwide Expedited Enable Free Shipping E Order Subtotal Threshold 50 NOTE Shipping Methods not mapped to UPS will use rate tables from your POS system Free shipping for those methods if desired should be set up there NOTE When you map your Retail STAR shipping methods to UPS shipping codes and tender a receipt in i STAR the UPS Service Code name is exported not the Retail STAR shipping method name and the registered trademark symbol gets converted to amp reg If this exported name is not found exactly as it is spelled with the semicolon in the Shipping Methods option in Retail STAR it will cause issues when creating invoices in Accounting To prevent these issues the Shipping Method name in Retail STAR needs to be renamed to the name that i STAR is exporting Refer to the Retail STAR User Manual for a list of names that need to be entered into Retail STAR for any names that are being mapped NOTE You can find a detailed list of UPS s Additional Charges here http www ups com content ca en resources find cost additional html IL STAR Admin Setup 85 7 Directory These settings control the directory listing page The Department Style co
93. s view of i STAR s integrated system with Retail STAR and typical implementation schedule Do you approach projects with more enthusiasm when you can see your way to the end Bringing up an i STAR site is really easy but it doesn t happen on its own There are details involved and this helpful checklist will give you an overview of the items that need to be done to help keep you on track Would you like to see how CAM s integrated retail and e commerce solutions works I STAR is truly integrated with your Retail STAR system It is just another store This section gives a high level view of how data moves effortlessly throughout your retail system and into your e commerce store A typical implementation schedule is also shown Your i STAR Web Site Theme Discusses how to communicate for an effective web presence Have you thought about what message you want your site to convey i STAR is not only an integral part of your brick and mortar operation because it is a fully integrated end to end system but it should also reflect the marketing messages positioning and personality of your company If CAM is designing a theme for your site the better you can communicate this to us the more effective and consistent your design will be to your company s goals Graphic Images and i STAR Discusses how to get product pictures onto your web storefront and includes suggestions for taking digital pictures and how to control image size
94. sizes STAR CAM Sales Demo e Commerce by CAM Commerce Solutions Site Options Page Options Products Statistics Optional Features Help i STAR e Commerce v5 2 2 4 Page Options Advanced Search Directory Size Search Groups Search Specials Department Juniors w Deparment Product Detail Group Name New Group My Account gt Shopping Cart Non Searched Sizes it Advanced Search 25 25 2T 25 29 30 1 J2 4 5 6 GX L Large M Medium G Small X Large KL Even if you haven t set up any size groups you will notice that one already exists the Non Searched Sizes group This is a system generated size group that we ll ignore for the moment When you set up size groups you essentially are saying Take these sizes however many you choose and search for them all together and name them x For example would probably want to create a size group called Mens 7 5 that would group M7 5 and M7 12 After created this group the user would no longer see M7 5 and M7 1 on the advanced search page Instead he would see Mens 7 5 and if he searched for that size it would locate all the M7 5 and M7 Yo sized items Kenneth Cole velvet Blazer Our Price 445 00 Sale Price 415 00 475 00 Price 445 00 Logo T Shirt Our Price 1 50 104 ILSTAR It is fairly easy to create a new size group Just click the New Group button after you have s
95. software from CAM Commerce Solutions that lets you process credit card debit card gift card and check verification transactions More On the Internet and Post Site Marketing Discusses ways of marketing your web site Checklist and iI STAR Overview Chapter 12 ISTAR 15 Steps to Getting Online Keep this checklist handy of the tasks needed to bring your i STAR site live NOTE In addition we have set up a project in a project tracking system Base Camp where the list of To Do s and Milestone dates for your project will be set It will be the central core for communications within the project Item Complete Description Reference Resp Establish go live date and fax in commitment form Implementation Retailer Overview ee ee S E 5 AN a O cn I ia Retail STAR items prepared Chapter 5 Retailer mene items Store Setup Maintenance gt Taxes Internet Sales Product Setup Payment Options LLSTAR Setup i General i Company Info s Customer Service Shipping Methods States Maintenance Specials zj oo Database backup sent to CAM Chapter 6 Open issues for setup sent to retailer Order processing training complete Close all open issues Retailer gi Retailer E a a a E Sc C GS C E 4 e I Checklist and i STAR Overview 13 i STAR Flow Process i STAR is CAM Commerce Solution s Internet storefront software that facilitates the shopping experience for the web sho
96. ta is now stored in the same location as the main s STAR database If the main is not the fulfillment store the main must first poll with the store that does the order processing for the order data to communicate there The user must now run a Daily Process at the fulfillment store to turn this order data into Sales Orders that can later be turned into Invoices i STAR orders are communicated from the i STAR server to the Main store during communications For more on communications see iSTAR What You Need to Know About Opening Your Store Chapter 7 Orders received at the MAIN store are processed as follows Converting i STAR Orders Hold Tickets to Sales Orders 1 Go from the Retail STAR main menu to Sales Order Invoice then to Daily Process The Daily Process can only be run on a station licensed for Accounting at the fulfillment store The Daily Process should only be run on one computer Other computers can process orders but only one computer should be used for the Daily Process Retail STAR Login Store 1 CAM Lommerce Solutions Pr Inventory Purchasing oh PA Maintenance reports gros Remote Operations a Utilities Eee General Ledger J Job Tracking Ge Getting Started CAM Commerce Solutions RETALO TAR Eel Credit Card Transaction Setup za Credit Hemo Eal Custom Tender Daily Process al Gitt Card Balance fal Sales Order al Sales Order and Invoice Setup A
97. tion box to select it if you want the shopping cart to display after an item is added to it In the Top View Cart Note and Bottom View Cart Note edit boxes enter any text you would like to display at the top and or bottom of the cart view as shown below In this example Signature required on delivery was entered in the Top View Card Note edit box and We only ship overnight to continental US was entered in the Bottom View Cart Note edit box i X YOUR CART REGISTER 1 PAGE CHECKOUT RECEIPT Signature required on delive Description Qty Price Ext Price Remove Alice Pendant 1 50 00 50 00 123 Inc Amethyst Product ID 324PD Unknovm CONTINUE UPDATE Coupon Code Subtotal 50 00 _Apply Shipping 7 50 Shipping Method Shipping Premiums 50 00 Base x Taxes Select A State Address Type Total 107 50 Residential X CHECKOUT We only ship overnight to continental US After clicking Submit to tender the sale in Checkout a window will display letting you know the order is in process i STAR Admin Setup Available Payment Methods Credit Card i TESTMODE Processing transaction Please wait 99 100 IL STAR 13 Checkout This is where you enter general checkout credit card and gift card setup information Click on the General link STAR CAM Sales Demo e Commerce by CAM Commerce Solutions Site Options Page Options j Products 1 Statistics y Optional Feat
98. tion boxes to select the days of the week to run the communications Typically this will be Setting Up Communication Schedules 67 12 13 every day In the Remote Stores list box select the web store by clicking in its option box The stores are defaulted to Modem for the communications process You can change Modem to FIP by first clicking on the web store line then clicking the FTP button at the bottom of the list box When the schedule is complete click on the Save amp Exit button The Schedules Setup window redisplays with the schedule just created Note If more than one update to from the web site is desired daily additional schedules can be added but make sure your CAM Project Manager is aware of all polling times Click on the Exit button in the Schedules Setup window The window closes and the main Scheduler window redisplays with all schedules displayed in the Scheduled Events table Call your CAM Project Manager to notify him her of the schedule you are setting up on your Main Your CAM Project Manager will set communications on the server to run in conjunction with communications to from the Main NOTE Before the site goes live you will need to spend some period of time looking at your storefront on the web and testing it out These test orders can be deleted from accounting on the Main i STAR Admin setup Chapter 70 ILSTAR Following are the web based pages you c
99. tle Max 45 Characters Amencana Single Dresse 24 45 characters Bj g Fg a Paste Indi F4 New Template F5 Copy Description Fo View In Browser gbr gt lt img enc imagesyshipping gif lt br 4 br gt Dimensions lt br gt da TAF 19 D w 33 H Long Description Preparing Retail STAR for i STAR 37 Description Templates Click lt F4 gt New Template to access Use these commands to add HTML to format a product s extended description You may also add your own HTML commands here by clicking lt F2 gt New gt Description Templates Decrease Fort 1 sze Decteace Fort 2 sizes E mail Link Heeontal Fule Line 38 I STAR View in Browser Click lt F6 gt View in Browser to see how the extended description will appear FE Internet Sales Product Setup ig Fe Copy File Edit View History Bookmarks Toole Help SA lnterne a p E O GBD ennou e Creo Ee ble e50 J Your Store LLSTAR Admin Login Vendor 2 Shipping Pr mium iSTAR Description 1 lt Applies Description Doaa Title has 45 Chare Ae id A x aT s za Americana Single Long Desorption Flee Eut Eopy gbr gt lt img src ir Dimensions br i da 174 2 12D Preparing Retail STAR for i STAR 39 General 2 Under In Store Purchase check the Product may be purchased In Store only not through i STAR option box if n
100. tment field in the grid 5 Click on the applicable department in the list then press lt Enter gt The cursor moves to the Type of Discount field 6 Click on the down arrow button to display the default types Level Discount Cost click on the applicable type in the list then press lt Enter gt The cursor moves to the or Level field 7 If you selected Discount or Cost enter the percentage number e g if you are giving a 10 discount or a cost plus 10 enter 10 If you selected Level enter the level number that you created in the Price Levels table in Inventory see Note below 8 Click on the Save button or press lt F10 gt NOTE For Level type discount you must have different price levels set up under Inventory gt Price Levels 128 IL STAR Gii Maintain Customer Price Levels mE Menu ds oh fe E al E 4 F2 4dd F3 Search F6 Select F7 Delete Fa Cancel F10 Save F11 Print F1 2 Exit ED Maintain Customer Price Levels Product Information se Oo __ lt _ lt _ lt 4 Model ID Department Class Subclass Cost Product Information Comment Level Price F4 Templates F9 Price Round Maint Use Price Rounding Once the Discount Matrix is set up you can assign Price Levels to a customer under Maintenance gt Customer under the Pricing tab Customer Maintenance E Oo i J i 8 Lal By Fe Add Price Code F5 Return Value F7 Delet
101. uld be of the same width and height so they line up properly Width should be proportional If you are having a hard time sizing your department pictures to the same height and having them appear properly think about using a particular canvas size in your photo editing program and then setting the picture on top of that so you are not having to stretch pictures to fit a space And remember you cannot size pictures up without distorting them but you can always size them down Editing Software Your digital camera scanner or video capture device may have come with software to crop and edit the image If you need editing software here are some products to investigate IrfanView http www irfanview com Gimp http www gimp org windows You can also find free image editors at e http www tucows com e http www shareware com Graphic Images and I STAR 21 Editing Tips Getting Good Resolution e Try scanning at a resolution of 150 dpi dots per inch or lower e f your image is not clear enough crop it to focus on your item or increase the dpi setting but your download will take longer Image Formats Got the image file on your computer Now you can usually choose to save it in different formats JPEG jpg is best for the web and GIF gif is second best Getting pictures of your products Product pictures can come from a variety of sources Ultimately all images must be in a digital format t
102. ures wi Help i i STAR e Commerce v5 2 2 4 Page Options General Checkout Directory Display Shopping Cart After Add to Cart anaes Display Shopping Specials Collect Order Notes Order Notes Text Order Notes Department E Product Detail Email Orders to Store Email Address robert cortopassi camcommerce c My Account ee Apply Changes Checkout General Credit Card Setup Gift Card Setup Advanced Search To display the shopping cart after an item is added click in the Display Shopping Cart After Add to Cart option box to select it To collect order notes click in the Collect Order Notes option box to select it Then in the Order Notes Text text box enter the order notes text To email orders to the store click in the Email Orders to Store option box to select it Then in the Email Address box enter the email address to which to email the orders IL STAR Admin Setup 101 Click on the Credit Card Setup link CAM Sales Demo STAR e Commerce by CAM Commerce Solutions SE OME k EADE ORUNRE Pra diets i Statistics a Optional Features i Help i LLSTAR e Commerce v5 2 2 4 Page Options Credit Card Setup Directory Search Credit Card Settings Specials f Department Test Mode Product Detail Terminal ID 80020030 My Account Shopping Cart XWeb ID 1000000001 00 Checkout Auth Key W2M1 nigmL13an2acbh General
103. ve one designed for us Please indicate what color scheme you prefer If you have RBG or hex color codes please provide those What style would you like to use for navigation Circle one a Buttons with text b Text only c Other please specify Where would you like your navigation placed Circle one a Left side b Right side c Across the top d Other please specify Fax completed questionnaires directly to 702 446 8385 Graphic Images and i STAR Chapter 20 ILSTAR This chapter discusses how to get product pictures onto your web storefront and how to control image size Size matters for quick download Buyers won t wait for a slow picture to appear These are some basic rules of STAR Product Pictures Product pictures and department pictures if used can be loaded as any size However there are ideal sizes for the page layout and for faster page loading Here are some things to remember The product picture you load into Retail STAR is the enlarged view of the product the image your shoppers see when they click the Zoom in link Our software will resize it for the smaller thumbnails used on the product detail and product listing pages We recommend that the image loaded into Retail STAR be roughly 700 pixels wide height proportional File Size of Pictures The maximum recommended file size is 100KB Some photos are resistant to being shrunk down below this number and attempts to d

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