SpliceCom Navigate - Quick Reference Guide - Print
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1. Flip Connect SpliceCom Navigate Quick Reference Guide Flip Solutions Ltd t a Flip Connect Unit 5 6 29 Mill Lane Welwyn Hertfordshire AL6 9EU 020 3056 5060 E 0870 421 5411 Gef support flipconnect co uk E l www flipconnect co uk CONNECT Better Connected L EL60 Z UOISI9A pln5D BdUDdJIJOY PND IPe8IAPN dnyooqsepuayey HO DEM suojido Jeg SBUNIBS YIND seg ED yoonno ajqeuz FORMO LUI Jayy Aoaug Jeg sme xoq 129 San MOISIH SEH pue Trees Jeg nuaw sabpssa A Anal S HI1O APJ ulllpupu pss tu Zelt MAA Jeg joo eg ay pue suoda ELNA tem Sage Navigate Voicemail Greetings Changing your Daily Greeting Greeting d WW Recording a Permanent Greeting Perm Greeting Bag splicecom maximiser Voicemail cont Voicemail Greetings By default your Daily Greeting is played to your callers However you can also record a Permanent Greeting Once a Permanent Greeting is recorded your Daily Greeting is deleted at midnight and your Permanent Greeting takes over until a new Daily Greeting is recorded Your Daily Greeting could be used to inform your callers of your whereabouts availability on a particular day Your Permanent Greeting would typically be used for a generic message that can be used on any day Changing your Daily Greeting From the Tool Bar select the Greeting icon You will need to lift your handset first if you are using an analogue handse2. UI M AqQ 98001 01 UOI YDUMS BY alas pJOY UO UE PUODAS JY Jd pur Jed puu au 0 UNII OL dO dn Suey 0 fed JUIIIND y 104 PEM JO DS SS 1d JO UD dN ULH VU D SS e2 euio y 0 uln1 1 OL dO AjUO pouu Jauued Jospuey INOA 2p d 1 JO pipoq Dd JNOA UO Ja SS 1d JO UO JOJSUCI IY Daas fed EUIGHO y JSUue 1 OL snyels IECH u Pade dsip q IIIAA SIE OM JUL JajJSueI p pu u y 99unouup PUL PIJBIMSUP SQ 0 V y JOJ YEM AjUO pow uued ped y s uoud 1 Ino BIA JO xoq IECH y PIA p uilnb i JaquUNU jeux JO pui lui y VIA U09 p oH BY 6u 2 l s Aq DIOU UO WE BY Lld JOISUpIL p x29unouuv IECH GUINOJSULIL Lost up Woods BE a rewa210A S n6D 02 01 1 JSUVIL D Il 1 JSUP1I pulg i JO t w AO H 1 JSup1I p 3unouuv P6IAPN
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5. GUIYDIIEW Sp10991 JO ISI JUL p uimb 1 Peju y JO DUILU JY 1 1u XOq IECH BU u pipoq Dd JINOA HUISA p jqeu s 194 14 SDPIUOH y INSUJ JO sjfelap JNOA pue ugun ade NOA WOUM P dSID Ui SNIS Vd pue pew aq IM V2 4L D II ID ey noA JOQUINU y ejdSIp JIM MOPUIM H y UE 6ulo6 nO u DIGOOAON Dd JINOA uo 19 U4 SS ld p uinb iu 1 qwunu JEUJIIX9 y JOJUD xoq UE y u pipoq y Dd no 6utsn JO sjfelap INOA pue OUIOUU ase NOA WOUM LljdSIp IIAA SNIS V pue pew q JJM V2 4L DaAIEID ey noA 1 quinu y ejdSIp JIAA MOPUIM Lay UE SUIOGINO yL pedAsy 23l39ulInu pud p y gn p ulnb i quinu peu19 x y eip pue JospueY uoud 1 JNOA 4N AjUO pow Jouve IIPD IPu191xg up OUIDDW J sltuixetu uuo3 3ds s s f Ied IPu191xXg up 6upieWw P6IAPN Navigate Ring back a previous caller gt e K Kai Delete a Call gt X Leaving a Message for a Colleague Connect to Colleague s voicemail B splicecom maximiser Ring back a previous caller Select the Messages icon A list of your calls will be displayed with the newest at the top Use the scroll bar to find the call you require if relevant Click on the number you wish to dial Delete a Call Select the Messages icon A list of your calls will be displayed with the newest at the top Use the scroll bar to find the call you require i
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7. d The Outgoing Call Alert window will display the number you have dialled The call will be made and Call Status will display whom you are ringing and your details OR Ensure the Users filter is enabled Using your PC keyboard in the Call box enter the name of the colleague required The list of records matching the text you have entered will be displayed Once the colleague you required is displayed click on the number you wish to dial The Outgoing Call Alert window will display the number you have dialled The call will be made and Call Status will display whom you are ringing and your details OR If you have started to make a call and change your mind select End from the Outgoing Call Alert window or select Hang Up or press Esc on your PC keyboard Please note If you are using Navigate in Partner mode all telephone conversations will proceed via your telephone handset or speaker microphone in hands free mode If you are using a PCS 505 PCS 520 or an analogue phone and you make the call via Navigate your phone will continue to ring until the handset is lifted If you are using a PCS 5xx IP phone the telephone will automatically operate in Speaker mode Navigate Quick Reference Guide Version 3 2 0913 1 L 160 C UOISI A BPIND 92Uu 1 J 3 MPNO Ie86 APN HU 1 p Ajpenuew NOA HUN Apu uew d p 1o sS q UA pess w y p Aps UII sey IGESSOW Py p uuloJ ul 9q JIM DO UO 366eSS W ALS J
8. f relevant Right click on the entry you wish to delete and select Delete Voicemail Leaving a Message for a Colleague If the extension you are ringing is busy or is not answered you will be transferred to voicemail if enabled and played your colleasue s greeting Leave a message when requested When ready select the Hang Up icon to end the call or replace your handset partner mode only Connect directly to a Colleague s voicemail Ensure the Users filter is enabled Using your PC keyboard in the Call box enter the name or extension number of the colleague required The list of records matching the text you have entered will be displayed Once the colleague you require is displayed right click on this entry From the menu displayed select Choose Number to dial From the Select Number dialogue box select the Voicemail button Leave a message when requested Navigate Quick Reference Guide Version 3 2 0913 1 6 Navigate Making a call via Favourites KN Jessie kS Jessie BJ lessie EN 1 Sales Answering a Call dt OR Ending a Call Za Placing a Call on Hold splicecom maximiser Making a call via your Favourites If Speed Dials have been created by your system administrator or by yourself these will appear in your Favourites window and can be used to make calls to regularly dialled numbers Click on the Favourites icon to display the Favourites window if not already
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10. open Click on the Favourite required and the call will be made A red Favourite indicates that this extension is currently busy A flashing yellow Favourite indicates that a call is ringing on that extension or calls are queuing for that Department You can pick up the call by selecting this Favourite Answering a Call When you receive a Call the Incoming Call Alert window will display the caller s details Call Status will display the caller s details and who the call is for whether this is a call for yourself a forwarded call for a colleague or a Department call Lift your telephone handset or select the Answer icon or press Enter on your PC keyboard OR If you do not wish to answer the call select Reject from the Incoming Call Alert window or select the Hang Up icon or press Esc on your PC keyboard Please note If you are using Navigate in Partner mode all telephone conversations will proceed via your telephone handset or speaker microphone in hands free mode If you are using a PCS 505 PCS 520 or an analogue phone and you answer the call via Navigate your phone will continue to ring until the handset is lifted If you are using a PCS 5xx IP phone the telephone will automatically operate in Speaker mode Ending a Call Select the Hang Up icon or replace your handset partner mode only Placing a Call on Hold Select the Hold icon To retrieve the call click on the call within Call Status Navigate Quick Re
11. t partner mode only Your existing greeting will be played to you You will then be prompted to record your new Daily Greeting Press hash when finished Your new Daily Greeting will be played back to you If you are happy the greeting select the Hang Up icon or replace your handset partner mode only Recordings a Permanent Greeting From the Tool Bar select the Perm Greeting icon You will need to lift your handset first if you are using an analogue handset partner mode only Your existing greeting will be played to you You will then be prompted to record your Permanent Greeting Press hash when finished Your new Permanent Greeting will be played back to you Ce If you are happy with the greeting select the Hang Up icon or A replace your handset partner mode only For further details on all these features and many others please refer to the Navigate User Manual Navigate Quick Reference Guide Version 3 2 0913 1 8 Navigate Making an Internal Call OR mg splicecom maximiser Making an Internal Call Partner Mode only Lift your telephone handset and dial the extension number required via the alpha numeric keypad The Outgoing Call Alert window will display the number you have dialled The call will be made and Call Status will display whom you are ringing and your details OR Using your PC keyboard in the Call box enter the extension number required Press Enter on your PC keyboar
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