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MediaWorks User Manual, v1.9.5

1. 05 00 VR 778 SN90000098 Channel 49 2009 06 16 09 28 09 UTC 04 0 05 01 VR 778 SN90000098 Channel 49 2009 06 16 09 23 09 UTC 04 0 05 00 VR 778 SN90000098 Channel 49 2009 06 16 09 18 10 UTC 04 0 04 59 VR 778 SN90000098 Channel 49 2009 06 16 09 13 10 UTC 04 0 05 00 VR 778 SN90000098 Channel 49 2009 06 16 09 03 10 UTC 04 0 YR 778 SN90000098 Channel 49 2009 06 16 08 Export progress VR 778 SN90000098 Channel 49 2009 06 16 08 YR 778 SN90000098 Channel 49 2009 06 16 08 TTT 100 VR 778 SN90000098 Channel 49 2009 06 16 08 Retrieving media 8 of 18 Finished retrieving media 8 Finished VR 778 SN90000098 Channel 49 2009 06 16 08 VR 778 SN9D000098 Channel 49 2009 06 16 08 VR 778 SN90000098 Channel 49 a hed exporting audio VR 778 SN90000098 Channel 49 2009 06 16 08 VR 778 SN90000098 Channel 49 2009 06 16 08 6 When the exporting completes click on the Close button The exported record will now be saved in the directory folder that you selected MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 57 4 7 Attaching Files to an Email MediaWorks allows you to attach record data from a recorder to an email To do this select Email from the Tools menu The Attaching files to email screen will appear Figure 24 You can also right click on the selected records in the Record view and choose Email from the menu To attach record data to an email 1 The
2. C Selected Records All Records Include Notes Include Audit History 2 Select either Selected Records or All Records from the Print Records Options screen This action automatically launches an HTML based rendering of the report in your default browser Note Ifyou choose Selected Records you must first highlight one or more records from your search results 3 To include the notes associated with the records check the Include Notes box 4 To include the audit history associated with the records check the Include Audit History box 5 After reviewing the listing click the Print button to create a hard copy of the report Figure 34 MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 71 72 Source Name VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 VR 778 SN90000098 Channel Name Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Figure 34 Call Records Report Start Time Local 2009 04 30 09 59 07 UTC 04 00 00 2009 04 30 10 02 53 UTC 04 00 00 2009 04 30 10 03 40 UTC 04 00 00 2009 04 30 10 04 30 UTC 04 00 00 2009 04 30 10 04 51 UTC 04 00 00 2009 04 30 10 06 56 UTC 04 00 00 2
3. The Instant Recall record view can be customized in the same way as the Browse Search or Incident tabs The types and number of columns as well as the sort direction can all be changed See Section 3 1 Working with Windows and Tabs for more information To play audio or video data in Instant Recall double click the desired record or highlight the record and press the Enter key Playback of the audio or video data will begin Instant Recall only supports sequential record playback 4 9 3 Recorders Tab The Recorders tab Figure 29 displays live drive and alarm information for connected sources Select the recorder from the sources list to display the recorder s status information The drives reflect the current number and status of drives on the selected recorder As drives are added or removed from the recorder for example a network archive the Drive status list will automatically be updated The Alarms list will display the current active alarms on the source As new alarms occur the list will automatically be updated To acknowledge an alarm highlight the alarm and click on the Acknowledge button Also consult with your system administrator about any active alarms 4 MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 65 66 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EL Figure 29 Recorders Tab Recorders Sources 0098 90000098 192 168 2 79 Eventide Driv
4. S Eventide Recordings Message HTML Eventide Recordings el 2 E2 MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 61 4 8 Creating CDs Before creating a CD you should first create an incident containing the records you wish to burn Refer to Section 4 2 Creating an Incident for additional information Once an incident has been created select Create CD from the Tools menu The Export Media dialog box will appear Figure 26 Except for the Select destination entry follow the same procedure as described in 4 5 Exporting Record Data from an Incident to create a CD containing the exported record data You can also right click on the selected records in the Record view and choose Create CD from the menu For the Select destination entry you must choose whether you are burning the record information to an Audio CD or to a Data CD Also instead ofa destination folder you will need to select the Drive containing the CD to be burned and specify the burning Speed Figure 26 Creating a CD 2 Create CD m Export steps 2 gi Please select the destination for your export C Create text export listing Select media Type Audio CD Data CD Select file divisions Drive D Device CdRom0 TEAC CD W552GB Speed 4x Select boundaries Select audio options Select destination Export Save these settings as a preset To Save these settings as a preset enter a na
5. Section 3 3 1 Sources Options for information about connecting to a source Any number of channels can be selected across any number of sources Channels can be selected by Channel Number default or by Channel Name To change the way the Channel filter is displayed click the down arrow in the upper right corner of the Channel filter panel and choose the desired mode from the drop down menu Initiating a Search To initiate a search click on the Search button at the top right in the Search pane or press the F5 key on the keyboard All records that meet the search criteria will be displayed in the top left pane of the window 4 1 3 Using Additional Filters You may narrow your search by specifying additional filters such as Call Length or Protected To add an additional Search filter click on Filters and select a filter from the drop down list The selected filter will be displayed below the Channel filter area More filters can be added if necessary Each new filter will appear as an additional panel Note Some additional filters are standard on all recorders and will always appear on the drop down list Other additional filters depend on the custom fields included in the record table Some or none of these filters may be included on the drop down list of your recorder To remove a filter click the X button which appears in the title bar of each optional filter Alternately deselect the filter from the Filters drop down lis
6. See also the following Printer Setup Tips Printer Setup Tips After you have installed your label printer it is a good idea to set the Printing Defaults and Printing Preferences to work with Eventide MediaWorks This includes setting the label size and orientation Use the following guidelines to configure the settings 1 Open the printer properties You can do this from the Microsoft Windows Start menu by opening Control Panel Printers and Faxes and selecting your label printer Then from the Printer menu select Properties 2 Set the label size and orientation in Printing Preferences These can be found in Properties by clicking the Printing Preferences button on the General tab Then on the Layout tab click on Landscape Orientation Then click the Advanced button and click on the Paper Size that is closest to the labels that you are using Click the OK button to accept the paper size settings Click the OK button to accept the Printing Preferences settings 3 Also set the same label size and orientation in Printing Defaults for all users The Printing Defaults button is usually found on the Advanced tab Make the same changes as you did for Printing Preferences Archive List Label Printing On the Tools menu select Archive List which allows you to print labels for archived data EB MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 69 The Archive List screen Figure 32 displays a list of connected recorders on
7. a small arrow will indicate the sort direction To reverse the sort click the header section again Each channel is displayed with the Channel Name Channel Number and current Channel Status To enable live monitoring of the data currently playing on a channel toggle the Live Monitor icon for the selected channel For a channel recording video information when you select Live Monitor the video will be displayed in the upper half of the Channels tab screen By right clicking anywhere in the video area and choosing Detach you may detach the video from the Channels screen and expand the size by dragging any of the borders To restore the video to the Channels screen right click on the detached screen and select Attach or click on the X in the upper right corner of the screen To enable recording on a channel check the Record Enabled checkbox If the checkbox is deselected any audio or video currently being recorded will stop until the Record Enabled checkbox is re checked Multiple channels can be monitored simultaneously Adjust the overall volume level for an audio channel using the volume slider at the bottom of the window EB MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 63 64 File Edit Tools Playback View Layout Help Figure 27 Channels Tab Channels el Live Monitor Channel 49 049 D Channel 48 048 Channel 48 048 Channel 47 047 Channel 47 047 Channel 46 046 Channel 46 046 Chan
8. form the foundation for many of the other MediaWorks functions such as exporting record data or burning CDs with record data Incidents can also be shared with other users by emailing them or saving them to a shared location on an Eventide recorder Incidents can be stored locally on your computer or remotely on a recorder To create a new incident select New Tab from the File menu and then select Incident from the drop down list An empty Incident tab will be created To create a new incident with an initial set of records first select the records from the Record view or Timeline view Then right click and select New Incident from A MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 37 Selected Records from the drop down menu A new incident tab Figure 11 will be created containing the records you selected Figure 11 Incident Tab File Edit Tools Playback view Layout Help ZS Browse Search a AM channels Untitled Properties Local incident remote media 7 records 3 selected Source Name Channel Name Start Time Local Duration Caller ID DTMF VR 778 SN9000009 Channel 1 2009 04 21 20 02 47 UTC 04 0 02 51 1839287 VR 778 5N9000009 Channel 7 6 7325722704 VR 778 SN9000009 Channel 4 2009 04 21 20 06 54 UTC 04 0 02 04 7325722704 0217675 VR 778 5N9000009 charel 1 2 7325722704 VR 778 SN9000009 Channel 4 vR 778 SN9000009 7 2009 04 UTC 04 0 02
9. 209515 311802499 1485985438 999999 06 30 01 05 57 16 A MediaWorks User Manual v1 9 5 E2 Channel Activity Report The Channel Activity report logs all channel activity for the selected channel s on the selected recorder by date range To generate a Channel Activity report perform the following 1 Select More Reports from the File menu This will cause the Reports screen to display Figure 38 2 From the Reports screen select Channel Activity 3 Select the recorder on which you wish to generate the report 4 Highlight the channel or channels to include in the report Figure 38 Channel Activity Screen 2 Reports Channel Activity Summary Daily Statistics Summary Channel Activity Channel Activity vR 615 5N60001254 60001254 192 168 2 75 Eventide Channel 1 Channel 2 Channel 3 Channel 5 Channel 6 Channel 7 Channel 8 Channel 9 Channel 10 ee Start 2009 04 29 00 00 00 Interval 06 00 00 End 2009 04 30 00 00 00 Run Report 5 Select a Start date and time and an End date and time 6 Select a time Interval The shorter the time interval you select the more frequent the reporting cycles will occur in the report 7 Click the Run Report button MediaWorks will now generate a Channel Activity report 8 After reviewing the listing click Print from your browser s File menu to create a hard copy of the report Figure 39 MediaWorks User Manu
10. Alsan Way Little Ferry NJ 07643 telephone 201 641 1200 Communications Division Product Information Visit the Eventide website at www eventide com Communications Division Product Service and Technical Support Users Contact your local authorized Eventide Dealer locate a dealer on the Eventide website Authorized Dealers Visit the Eventide website or email support eventide com MediaWorks User Manual v1 9 5 B Contents R vision FIISUONY eusgegegeggegteagegg keng Bega EEeE EES eerdadendaneeneddaeetine 1 1 MediaWorks ergeet cess cds ceases Eed 3 US ER AE ue Kgl EE 3 2 G ttng EE g 1 mee a ane ae Pe oe er ee ener eee eee eee ee ere eer 5 2 14 Installing Media EE 5 2 2 Starting MediaWorks and Adding a Source kee CEVENSEEEEESEEEEEKESEEENEENNEKEEEENEEREEEGENEREOENESENEEE 5 2 3 Retrieving and Playing a Record EE 7 3 MediaWorks User Interface isscisccsiesesestanansaciceneiisnetecccteaasananencinsestannninasaisanmninnsisterasnnnnamiaciaaniencte 9 3 1 Working with Windows and Tabe AA 9 3AN TE 11 EE a E E N AEG 12 32 The Ment B erince e EE 13 e E E 13 3 2 2 Edit TEE 14 3 2 3 TOOS MENU EE 15 3 2 4 Playback d TEEN 17 e AE E 19 Ee r OT 19 KE Help Men en n a E 20 3 3 Tools e E 21 3 3 1 Sources Options EE 22 3 3 2 EE Eegen 23 3 3 3 Channel Groups EEN 24 334 E OPIO gt ee a a E ee eee een 25 3 3 5 Instant Recall OPIO NS cirera n E R EE 25 3 3 6 Playback Options eet E EE ER EEEE 26 3 3 7 Export Presets Le EE 2
11. O ein be S E April 25 2009 Sat e 778 590000098 channel SO 2009 04 27 20 50 48 UTC 0 FA Eng Time Local UTC 04 00 00 gem Ee Aprl 24 Frl VR 778 SN90000098 Chanel 28 2009 04 27 20 55 48 UTC 0 UTC 04 00 00 04 59 April 23 2009 Thu bere DEES C Connection 10 a _ DES E April 22 2009 Wed R 78 SN30000098 chend 2009 04 27 21 00 47 UTC 0 F Source 10 UTC 04 00 00 05 01 April 21 2009 Tue R 778 SN90000098 Chanel 28 2009 04 27 21 05 48 UTC 0 UTC 04 00 00 05 00 E April 20 2009 Mon O Protected April 19 2009 Sun YR 778 SN90000098 Channel SO 2009 04 27 21 10 48 UTC 0 C s ppressed UTC 04 00 00 gem E April 18 2009 Sat Wa 778 SNo0n00098 Channel so 20040427 21 15 49 UTE O Cu Note UTE 04 00 00 04 59 April 17 2009 Fri d Cem en se d Anri 16 2009 Thu R 778 SN90000098 Channel 50 2009 04 27 21 20 48 UTC O C Compression Type p UTC 24 00 00 05 00 April 15 2009 Wed Wa 778 SEO Channel so 2008 04 27 21 25 48 UTE O T Cy Direction Code UTE Or DE Kee Ee R 778 SN90000098 ChannelSO 2009 04 27 21 30 48 UTC 0 UTC 04 00 00 05 00 E April 13 2009 Mon C Start Time UTC April 12 2009 Sun VR 778 SN90000098 Channel SO 2009 04 27 21 35 48 UTC 0 UTC 04 00 00 05 00 X E April 11 2009 Sat April 10 2009 Fri E April 09 2009 Thu April 08 2009 Wed E April 07 2009 Tue E April 06 2009 Mon April 05 2009 Sun E April 04 2009 Sat April 03 2009 Fri E April 02 2
12. Spacebar or Pause button to stop playback and the Spacebar or Play button to resume playback You may also use the sub menu items in the Playback menu to control playback or right click the desired record and select Start Sequential Playback from the drop down menu When starting playback of a video record a new pane displaying the video will appear in the upper right side of the main window above the Record list Figure 20 You may enlarge the video screen by right clicking anywhere in the video screen area and choosing Detach from the drop down menu Once detached you may expand the size of the screen by dragging on its sides To restore the E MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 49 screen to the upper right pane right click on the detached video and select Attach or click on the X in the upper right corner of the screen Note You can also increase or decrease the size of the screen by moving the divider bar between the Recorder view and Timeline view up or down To select another record on the same channel for playback double click the record in the Record view or thumbnail in the Timeline view The record will start playing immediately Figure 20 Video Record Results as of 2009 03 30 11 00 49 UTC 04 00 00 148 records 1 selected Duration Caller ID DTMF ie rel 50 WRT N9000009 Channel 50 UTC 04 0 05 00 yR 778 SN9000009 Channel 51 2009 03 30 00 30 00 UTC 04 0 05 07
13. Ss eae VR 778 SN9000009 Channel 50 2009 03 30 00 31 30 UTC 04 0 05 00 Channel Noes al Wall 00 31 00 UTC 04 00 00 01 04 00 UTC 04 00 00 01 31 00 UTC 04 00 00 cert a fl a i i a iI i iI ei i em J Channel 51 Fix F CT Thirty Minutes 4 Cis 4 4 6 The Playback Console The Playback Console located at the bottom of the main window Figure 21 allows you to control all aspects of playing records From the Playback Console you can adjust the volume and speed of the record being played e Volume Use this slider to increase or decrease the output volume of an audio record Moving the slider to the right increases the volume moving it to the left decreases the volume Pressing the R button to the right of the slider will reset the slider to the default position of O e Speed Use this slider to increase or decrease the playing speed of the record Moving the slider to the right increases the speed moving it to the left decreases the speed Pressing the R button to the right of the slider will reset the slider to the default position of 100 50 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB Figure 21 Playback Console K The buttons in the center of the console include e Previous Record If playback is less than 3 seconds into the record moves to previous record in the selected sequence If playback is more than 3 seconds into the record resets to the st
14. The Menu Bar e Section 3 3 Tools Options 3 1 Working with Windows and Tabs When you first start MediaWorks only one top level window will be shown For most of the tasks you will perform with MediaWorks this will be sufficient For more flexibility multiple top level windows can be created Figure 4 To create a new top level window select New Window from the File menu or press Ctrl n Top level windows can be closed by clicking on the X in the top right corner of the window or by pressing AIt F4 B2 MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 9 10 Note Note Figure 4 Multiple Top Level Windows 2 MediaWorks Recorders File Edit Tools Playback View Layout Help Browse QP Search Recorders OV Chamels Channel 52 vR 778 SN90000098 RedRose Sources VR 778 SN90000098 RedRose 90000098 192 168 2 79 Eventide Recorder poes YR 778 SN90000098 RedRose 90000098 192 168 2 79 Eventide Ste Z MediaWorks Browse DER File Edit Tools Playback View Layout Help Ocalls 46209 calls Browse v So Results as of 2009 04 16 13 11 42 UTC 04 00 00 207 records 0 selected Do YR 778 5N90000098 RedRose 9000 E April 2009 Source Name Channel Name Start Time Local Duration E April 16 2009 Thu 1 Channel 1 1095 calls VR 778 SN9000009 Channel 50 2009 04 15 20 04 53 UTC 04 0 05 00 4 Channel 4 1096 calls WR 778 SN9000009 Cha
15. VR 778 SN9900000 Channel 14 06 13 7325722704 9118392 omg NeW Incident From SelectedRecords 63 18 55 UTC 04 1 VR 778 SN9900000 Channel 14 02 06 7325722704 0217675 200 UTC 04 1 VR 778 SN9900000 Channel 14 02 21 7325722704 1021767 200 E Ee 23 24 11 UTC 04 1 Start Grouped Playback Start Mixed Playback Create CD Create CD Using Preset gt Export Export Using Preset D Email Email Using Preset D Copy Delete Incident Properties Channel Name al Il 22 41 00 UTC 04 00 00 22 5 UTC 04 00 00 CH 11 ES Redaction Mode ae Sa Channel 14 USA k Nal Selecting Copy from the Timeline View Menu allows you to copy the highlighted record information to the clipboard Selecting Delete allows you to delete the selected record from the incident Selecting Incident Properties displays the Incident Properties screen Check the Save Audio With Incident box to have MediaWorks download all the media for each record in the incident This will allow other users to listen to the audio or view the video without having a connection to your recorder MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 47 48 Note The amount of audio or video could be quite large depending on the number of records in the incident In this case it may take a few moments to download the media for each record and the resulting file will grow accordingly Check the Password Pro
16. a different record highlight the new record in the upper right pane and press the Enter key or double click on the new record The graphic representation of the record will then also be highlighted in the lower right Timeline pane Information about the record will be displayed continually in a box above the Playback controls You can adjust the volume and playback speed of the record using the sliders to the left of the Playback controls For additional information about playing records see Section 4 4 5 Playing Audio or Video Records Once you have retrieved records a number of options are available In addition to listening to the audio or viewing the video you can export the data to disk See Section 4 5 Exporting Record Data from an Incident or Section 4 6 Exporting Record Data from Instant Recall You can also burn the records to CDs see Section 4 8 Creating CDs Other tools are also available within MediaWorks including e Live channel monitoring see Section 4 9 1 Channels Tab EB MediaWorks User Manual v1 9 5 Chap 2 Getting Started 7 e Instant recall see Section 4 9 2 Instant Recall Tab e Alarm monitoring see Section 4 9 3 Recorders Tab e Archive Label Printing see Section 4 11 Printing Labels 8 Chap 2 Getting Started MediaWorks User Manual v1 9 5 EZ 3 MediaWorks User Interface The information about the MediaWorks user interface includes e Section 3 1 Working with Windows and Tabs e Section 3 2
17. allows you to set the limit for the number of records although it is EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 25 recommended that this value be left at the default setting of 5000 or lower Increasing the number may impact performance Hours Minutes Display Time Each Instant Recall tab contains a default time window within which records are displayed You may change the time by adjusting the Hours and Minutes values Note Depending on your user account the amount of time you can set may be limited by your system administrator 3 3 6 Playback Options The Playback options allow you to adjust global playback behavior These options include Ignore Audio Discontinuities Certain analog capture boards are occasionally prone to small continuity jitter while recording audio To suppress warnings about these audio anomalies check this box To see all audio continuity warnings while playing audio leave this box unchecked Double click starts related call playback Checking this box allows you to start playback in Grouped mode by double clicking on the record Skip Interval Adjust the Skip Interval to specify the number of seconds to be scrubbed forward or backward when using the Skip Forward or Skip Back menu selections from the Playback menu See Section 3 2 4 Playback Menu or the skip forward gt gt or skip back lt lt controls on either side of the slider in the Playback Console se
18. displayed in the Sources box The archive on the recorder is displayed as its own entity both in the Options Source screen and in the Channel section of the Search panel of the MediaWorks main screen All records in the archive are now ready to be actively searched and accessed 4 11 Printing Labels MediaWorks allows you to use a client based label printer to print labels for identifying media and archives For example you can print a label for a DVD D I Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 RAM archive that was created on a connected recorder The label will include identifying information for the archive such as the dates of the first and last calls Client based Label Printers These printers connect to a Microsoft Windows PC and print through the Eventide MediaWorks program The supported printers include the Seiko Smart Label Printer SLP 440 and the Dymo LabelWriter 450 Professional Label Printer Requirements e Client based label printing is supported in Eventide MediaWorks v1 9 5 or later with recorders using Atlas Recorder software v1 9 5 or later It will not work with versions prior to this e Before printing archive labels the recorder where the archiving occurred must be accessible See Section 2 2 Starting MediaWorks and Adding a Source and Section 3 3 1 Sources Options e The label printer must be installed and working Follow the setup instructions that came with the label printer
19. for records that have a specific customer name associated with them Enter the customer name string in the Search for box Gps Coordinates Search for records that have GPS coordinates associated with them Enter the GPS coordinates string in the Search for box Radioid Search for radio call records that have Radioid information associated with them Enter the Radioid string in the Search for box State Search for records that have a specific state associated with them Enter the state string in the Search for box Street Address Search for records that have a specific street address associated with them Enter the street address string in the Search for box Subject Search for records that have a specific subject associated with them Enter the subject string in the Search for box Talkgroup Search for records that have a specific talk group associated with them Enter the talk group string in the Search for box Time Search for records that have a specific time associated with them Enter the time string in the Search for box Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB User Id Search for records that have a specific user ID associated with them Enter the user ID string in the Search for box 4 1 4 Saving Searches Searches can be saved and recalled at a later time Select Save Search from the Tools menu This will invoke the Save Search dialog box Provide a unique name for the se
20. or more channels for Mixed playback select the first channel then hold down the Ctrl key to select individual additional channels or the Shift key to select a range of channels To begin mixed playback select Start Mixed Playback from the drop down menu in the Record or Timeline view 4 5 Exporting Record Data from an Incident MediaWorks can export record data from a recorder in a number of different formats The preferred way to export data is to first create an incident containing the records you wish to export Refer to Section 4 2 Creating an Incident for additional information Once an incident has been created select Export from the Tools menu The Export Media dialog box will appear Figure 22 You can also right click on the selected records in the Record view and choose Export from the menu To export record data 1 The first step in the Export Media dialog box Select media will be highlighted Select All media in your record list to export the media for all of the records in the incident or select Only selected media in your record list to export only selected records in the incident Make your choice and then click the Next gt button Figure 22 Export Media Dialog Box 2 Export Media p Export steps Would you like to export Select media All media in your record list Only selected media in your record list Select file divisions Select boundaries Select video options Select destina
21. same drag and drop technique to move a tab from one top level window to another When using drag and drop select the destination by pointing the tip of the cursor directly at a tab and then move it to the left or right until the cursor changes and a green arrow appears Then drop it into position 3 1 1 Layouts Note Advanced users of MediaWorks can take advantage of layouts to save and restore frequently used window configurations All aspects of the window configuration are saved when you create a layout including the size and position of windows as well as the number of tabs that are open Saving a Layout To save a layout select Store Windows As from the Layout menu A submenu will appear listing possible layout numbers from 1 to 10 Select the desired layout number and MediaWorks will save your current window configuration in that slot You can also rename your layout by selecting Rename Layout from the Layout menu Select the layout you wish to rename from the list and the Rename Layout dialog will appear Enter the new layout name in the box and click the OK button Restoring a Layout To restore a layout select Layout from the Menu bar and then select the desired layout number or layout name from the drop down list All of the MediaWorks windows will close and your selected layout will be restored MediaWorks will remember the last window configuration as well as your saved layouts when it closes There is no
22. the left and on the right a list of archives that have been created by the selected recorder The screen can be enlarged by clicking and dragging the borders Figure 32 Archive List 4 Archive List Connection Archive History Recorder Z ID y First Recording Last Recording Media Type Status Count Protected Until VR 778 SN900000 13 90000013 19 297 2008 02 01 14 08 28 UTC 05 00 00 USB Deleted 8 292 00 UTC 2007 12 31 19 33 11 UTC 05 00 00 USB Deleted 968 2008 01 01 13 19 16 UTC 05 00 00 2008 01 07 09 38 28 UTC 05 00 00 2008 02 01 17 42 00 UTC 05 00 00 DVD RAM Partially Full 2008 01 07 07 45 26 UTC 05 00 00 2008 02 01 17 46 13 UTC 05 00 00 UNK Partially Full 2008 01 06 19 00 00 UTC 05 00 00 2008 02 01 17 46 13 UTC 05 00 00 DVD RAM Deleted 2008 01 07 10 31 50 UTC 05 00 00 2008 01 07 11 31 53 UTC 05 00 00 DVD RAM Deleted 2008 01 07 09 05 47 UTC 05 00 00 2008 01 07 09 38 28 UTC 05 00 00 DVD RAM Deleted 2008 01 07 07 18 37 UTC 05 00 00 2008 01 07 07 25 05 UTC 05 00 00 USB Deleted 2008 01 07 08 56 56 UTC 05 00 00 2008 01 07 09 05 47 UTC 05 00 00 DVD RAM Deleted 2008 01 07 07 17 12 UTC 05 00 00 2008 01 07 07 39 38 UTC 05 00 00 UNK Partially Full 2008 01 07 07 02 39 UTC 05 00 00 2008 01 07 07 17 12 UTC 05 00 00 UNK Partially Full 2008 01 07 06 49 31 UTC 05 00 00 2008 01 07 07 02 39 UTC 05 00 00 UNK Partially Full 2008 01 07 06 43 54 UTC 05 00 00 2008 01 0
23. the MediaWorks v1 8 User Manual published July 10 2008 Global changes e Standardized the page design and presentation of information e Reorganized content to improve clarity and understanding Changes and additions for v1 9 e Video added information to support this feature See Section 4 4 5 Playing Audio or Video Records e Redaction added new information to support this feature See 4 4 4 The Timeline View e Grouped Playback added new information to support this feature See Section 4 4 7 Playback Modes e Export Media added new information to support this feature See Sections 4 5 Exporting Record Data from an Incident and 4 6 Exporting Record Data from Instant Recall Notice Regarding Prior Documents Revision history was not tracked for documents prior to May 20 2009 141114 01 v1 9 0 Revision History MediaWorks User Manual v1 9 5 EB 1 MediaWorks Overview Note The Eventide MediaWorks application allows you to search for retrieve and monitor audio and video recording data from Eventide Atlas Recorders You can locate records by browsing or by searching When searching for records the use of filters allows you to refine your search Once found you will be able to arrange your records into incidents listen to and export their data or burn the data to a CD The term video applies to both screen capture data and video data MediaWorks uses a simple but po
24. v1 9 5 2 Getting Started The following topics provide information about installing the MediaWorks software and helping you to quickly understand and begin using the MediaWorks application 2 1 Installing MediaWorks Note From the Eventide Client software CD double click on the installation MSI file This will launch the MediaWorks Installer Follow the prompts to install the MediaWorks application By default MediaWorks will install to the Eventide MediaWorks directory where it is accessible to all users on your system This version of MediaWorks can be installed over previous installations You may change the location by clicking the Browse button and selecting a new location but it is recommended that you accept the default installation location When the installation is complete a MediaWorks icon will display on your desktop Additionally during installation a mediaworks directory is created in your User Documents and Settings directory If this is an upgrade installation all previous configuration files will automatically be upgraded the first time MediaWorks is run 2 2 Starting MediaWorks and Adding a Source When starting MediaWorks for the first time a prompt similar to the following is displayed There are no active sources Would you like to create some You will enter at least one Eventide Atlas Recorder or Eventide DIR911t Recorder as a source in the following instructions Select Yes and the O
25. 0 05 07 yR 778 SN90000098 Channel 51 2010 01 05 23 C 05 00 00 05 08 VR 778 SN90000098 Channel 51 2010 01 05 23 C 05 00 00 05 07 YR 778 SN90000098 Channel 51 2010 01 05 cn Start Grouped Playback C 05 00 00 05 07 VR 778 SN90000098 Channel 51 acosa Start Mixed Playback 05 00 00 05 07 VR 778 SN90000098 Channel 51 2010 01 05 23 C 05 00 00 05 08 vR 778 SN90000098 Channel 51 aoro Create CD C 05 00 00 05 07 VR 778 SN90000098 Channel 51 2010 01 05 22 1 Create CD Using Preset gt frc o5 00 00 gem vR 778 SN90000098 Channel 51 smontgesan PO C 05 00 00 05 07 VR 778 SN90000098 Channel 51 2010 01 05 22 xPort Using Preset P ke osmem gem yR 778 SN90000098 Channel 51 moossen Emal C 05 00 00 05 08 VR 778 SN90000098 Channel 51 2010 01 05 22 ___ Email Using Preset P rc 05 00 00 gem vR 778 SN90000098 Channel 51 2010 01 05 22 32 35 UTC 05 0 2010 01 05 22 37 42 UTC 05 00 00 05 07 Start Sequential Playback o SN30000098 hanne 010 01 0 D 123 05 0 O10 01 0 Kr 05 00 00 THI The Record View menu selections include Properties See Section 4 3 1 Properties Screen Protect Checking this box prevents the selected record from being deleted New Incident from Selected Records See Section 4 2 Creating an Incident Add to incident See Section 4 2 3 Adding and Deleting Records from an Incident Start Sequential Playback See Sequential Playback Mode Start Grouped Playb
26. 00098 192 168 2 79 Eventide Start 2009 04 29 00 00 00 ss End 2009 04 30 00 00 00 4 Run Report Close 3 Select the recorder on which you wish to generate the report 4 Select a Start date and time and an End date and time Then click the Run Report button MediaWorks will now generate a Channel Activity Summary report 5 After reviewing the listing click Print from your browser s File menu to create a hard copy of the report Figure 36 Figure 36 Channel Activity Summary Report Channel Activity Summary VR 615 SN60001254 60001254 192 168 2 75 Eventide 2009 04 29T00 00 00 2009 04 30T00 00 00 fecht Number of Minimum Maximum Calls Duration Secs Duration Secs Channel 7 1050 0 31 Channel 3 1066 0 22 Channel 4 1066 0 22 Channel 6 1050 0 31 Channel 2 1324 0 5 Channel 8 1050 0 31 Channel 1 1324 0 5 Channel 5 1050 0 31 Note The Channels and Interval selection areas are disabled for the Channel Activity Summary report MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 73 74 Daily Statistics Summary Report The Daily Statistics Summary report details all activity for the selected recorder by individual date s To generate a Daily Statistics Summary report perform the following 1 Select More Reports from the File menu This will cause the Reports screen to display 2 From the Reports screen select Daily Statistics Summary 3 Select the recorde
27. 009 Thu April 01 2009 Wed E March 2009 C End Time UTC Channel Name CI channel Number ll Jite 20 00 00 UTC 04 Channel 50 O call euip O city C customer Name C Gps Coordinates C Radioid C State C Street Address O Subject C Talkgroup O Time O User Id Fz gt SS 00 UTC 04 00 00 20 10 00 UTC 04 00 00 f a Sea zem Jean jem za 1 mea jem jem LA Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 3 2 The Menu Bar The Menu bar is located at the top of the MediaWorks window A number of menu selections have shortcut keys associated with them and are displayed to the right of the menu selection Also if a menu selection includes an associated shortcut key the shortcut key is shown parenthetically in the following descriptions The Menu bar includes the following menu items 3 2 1 File Menu Selecting File from the Menu Bar provides the following menu items New Window Ctrl N The New Window menu item opens a new top level window By default the new window will contain a single Browse tab New Tab The New Tab menu item opens a new tab in the active top level window Choose a tab name from the list that appears The list includes e Browse Ctrl B e Search Ctrl T e Incident Ctrl I e Channels Ctrl L e Instant Recall Ctrl R e Recorders Ctrl E Open Inciden
28. 009 04 30 10 07 17 UTC 04 00 00 2009 04 30 10 09 22 UTC 04 00 00 2009 04 30 10 09 52 UTC 04 00 00 2009 04 30 10 10 28 UTC 04 00 00 2009 04 30 10 10 39 UTC 04 00 00 2009 04 30 10 11 16 UTC 04 00 00 Call Records Duration Caller ID 03 44 00 41 00 45 7325722704 00 16 6038709302 02 02 7325722704 00 17 6038709302 02 02 7325722704 00 16 6038709302 00 21 92838987 00 09 00 15 92838986 00 10 92838987 DTMF 18392877707736608879736608879 170779898077353612477735361247 0217675245210833805107732658623155692434 102176752452083380511773265862355692434 4 12 2 Generating a Report From the Reports Screen The MediaWorks Reports screen provides three predefined report types e Channel Activity Summary e Daily Statistics Summary e Channel Activity Channel Activity Summary Report The Channel Activity Summary report logs all channel activity by date range To generate a Channel Activity Summary report perform the following 1 Select More Reports from the File menu This will cause the Reports screen to display Figure 35 2 From the Reports screen select Channel Activity Summary Chap 4 Using MediaWorks A MediaWorks User Manual v1 9 5 EL Figure 35 Reports Screen 2 Reports Channel Activity Summary ae Daily Statistics Summary p Channel Activity Channel Activity YR 615 SN60001254 60001254 192 168 2 75 Eventide R 778 SN90000098 900
29. 04 29 15 16 49 UTC 04 00 00 290 records 0 selected VR 778 SN90000098 90000098 192 fa E April 2009 Source Name Channel Ne Statt Time Local a Duration Caller 1D DTMF a April 29 2009 Wed nee Columns Se eee E April 28 2009 Tue YR 778 SN90000098 Channel 50 2009 04 27 20 00 47 UTC 0 p oset to datt UTC 04 00 00 rem 1 Channel 1 1510 calls YR 778 SN90000098 Channel SO 2009 04 27 20 05 48 UTC 0 UTC 04 00 00 05 01 4 Channel 4 1504 calls e e TTS oer S EE 8 778 SN90000098 Channel 8 2009 04 27 20 10 49 UTC 2 C source Neme UTC 04 00 00 04 59 10 Channel 10 1512 calls a 778 sN90000098 ChannelSo 2009 04 27 20 15 48 UTC O E channel Name UTC 04 00 00 05 00 13 Channel 1 1512 cals yR 778 SN90000098 Channel 50 2009 04 27 20 20 49 UTC 0 CG UTC 04 00 00 04 59 16 Channel 16 1512 calls Start Time Local 19 Channel 19 1502 calls Im sN90000098 _ChannelS0 2009 04 27 20 25 48 UTC O CG Duration UTC 04 00 00 05 00 22 Channel 22 1498 calls YR 778 SN90000098 Channel 50 2009 04 27 20 30 48 UTC 0 UTC 04 00 00 05 00 49 Channel 49 290 calls Caller 10 e Seege Vi 177 sN90000096 _ChannelS0_ 2009 04 27 20 35 48 UTC O C ot Raw UTC 04 00 00 05 00 52 Channel 52 234 calls YR 778 SN90000098 end 2009 04 27 20 40 48 UTC 0 CG UTC 04 00 00 gem April 27 2009 Mon YR 778 SN90000098 Channel 50 2009 04 27 20 45 48 UTC 0 SE UTC 04 00 00 05 00 D April 26 2009 Sun pes
30. 05 00 00 22 50 00 UTC 05 00 00 F 00 UTC 1 WR 00 00 Go 00 01 ass SSS e Channel 10 ely 5 X Five Minutes 4 PAR You can increase or decrease the height of the channel display by clicking on the large or small magnifying glass respectively in the upper right corner of the display You may also adjust the time length of the timeline To view more records decrease the time length of the channel display by clicking on the small magnifying glass in the lower right corner of the display To view fewer records and expand the length of time displayed for each record click on the large magnifying glass in the lower right corner of the display Multiple records can be selected by using a rubber band Click the mouse button somewhere in the Timeline and drag the rubber band so that it encompasses additional records Release the mouse button and all of the records within the rubber band will be selected The Timeline view supports the same options as the record view All operations that can be performed in the Record view can also be performed in the Timeline view In particular initiating Mixed mode playback from the timeline is recommended Right click on a record in the timeline and select Start Mixed Playback from the menu This initiates Mixed mode playback at that point For video records the Timeline view shows a series of thumbnails for each channel See Figure 18 The thumbnails are snapshots of the video taken at interva
31. 50 1839287 VR 778 5N9000009 Channel 1 1839287 Channel Name al at 20 02 00 UTC 04 00 00 20 12 00 UTC 04 00 00 20 22 00 UTC 04 00 00 20 32 00 UTC 04 00 00 20 42 00 U Channel 1 Q Channel 4 WS Channel 7 ei Ten Minutes kl Pas vue E a Deg mm se ch EES Cara An incident can also be populated with records in several other ways From the Browse or Search tab a group of records can be copied to an incident using drag and drop With the Browse or Search tab open select one or more records Then click the selected records and while holding the mouse button down drag the records to the new Incident tab Release the mouse over the Incident tab and the records will be added to that incident If you are using multiple top level windows records can be dropped directly on the record view in the destination Incident tab Alternatively records can be added directly to an incident by first selecting one or more records from the Browse or Search tab Then right click on the selection and choose Add to incident from the menu that appears Select the desired incident from the sub menu and the selected records will be added to that incident Once an incident has been created and populated with records you have a choice of saving the incident locally on your computer or saving the incident remotely to a recorder 4 2 1 Saving an Incident Locally To save an incident locally to a file on your computer first ma
32. 6 3 3 8 Dehaull Columns Opting E 27 3 3 9 Searches le 27 3 3 10 Talking dE ee eeh 27 3 311 Timeline Options rerni Ee 28 3 38 12 Video le 29 EC DN Oe ln EE 29 3 3 14 Change Password Options E 29 d Using MOA WINS site assists icacnnsepassennatetacanatanadinenstacncainenentantiancininenaivansinneanieritissaneertianiuticentaden 31 E MediaWorks User Manual v1 9 5 Contents Iii 4 1 Locating and Organizing EE 31 4 1 1 Browsing for Record ET 32 4 1 2 Searching et 33 4 1 3 Using Additional E 34 4 1 4 Saving Kn EE 37 4 1 5 Loading eegene eta 37 4 2 Creating an EE 37 4 2 1 Saving an Incident EE 38 4 2 2 Saving an Incident Remotely AAA 39 4 2 3 Adding and Deleting Records from an Incident AAA 39 4 3 Updating REcCOrAS sroine deca cyanad ada chard a a aaia iaiia 40 4 3 1 Properties EE 40 4 4 Viewing and Mel ue 42 4 4 1 Viewing RECOrAS TE 42 4 4 2 The Record RE 43 4 4 3 Record View Menu Options AAA 43 4 4 4 The Timeline VIEW eege eeneg 45 4 4 5 Playing Audio or Video RecordS EE 48 4 4 6 The Playback COnSOl EE 50 4 4 T Playback Modes irrien nena niea EE 51 4 5 Exporting Record Data from an INcident c c ccceeeeeeeeeeeeeeeeeneeeeeeeseeneneeeeeeeesenenseseseaeeees 53 4 6 Exporting Record Data from Instant Reess brNENERNSNNETENENEEEEEEEREEEEEEEEEEEEEAENNEEESN CERN 56 4 7 Attaching Files to an TEE 58 48 Greating Eeer 62 Seege ere 62 4 9 1 Channels Tab 3s ste ac ccancesaeeceneaeacs Eege ee 63 4 9 2 Instan
33. 7 06 49 31 UTC 05 00 00 UNK Partially Full 2008 01 07 06 32 20 UTC 05 00 00 2008 01 07 06 43 54 UTC 05 00 00 UNK Partially Full D Print Label Close The list of archives on the right shows the most recent archive at the top the highest archive ID You can also sort the list in ascending or descending order by clicking on any column heading once or twice To print an archive label select the recorder on the left side and then select the desired archive on the right side Click the Print Label button If you click the Print Label button without selecting an archive the most recent archive in list will be selected for you This displays a standard Microsoft Windows printer dialog Select the label printer and click OK 4 12 Generating Reports MediaWorks has the capability of creating multiple types of reports by generating e A report from an active search e A report using the Reports screen 4 12 1 Generating a Report From an Active Search MediaWorks can generate the following types of reports using an active search e Selected Records e All Records To generate a report listing either selected records or all records from your most recent search perform the following 70 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 1 Select Print Records from the File menu The Print Records screen Figure 33 will be displayed Figure 33 Print Records Screen 2 Print Records Options
34. 9 Results as of 2009 06 11 17 51 40 UTC 04 00 00 1169 records 0 selected Source Name Channel Name Start Time Local End Time Local Duration Caller ID DTMF B VR 778 5N90000098 Channel 1 2009 06 11 00 01 49 UTC 04 0 2009 06 11 00 02 35 UTC 04 00 46 7325722704 1707798980773 VR 778 SN90000098 Channel 1 2009 06 11 00 02 39 UTC 04 0 2009 06 11 00 02 55 UTC 04 00 16 6038709302 VR 778 SN90000098 Channel 1 2009 06 11 00 02 59 UTC 04 0 2009 06 11 00 05 03 UTC 04 02 04 7325722704 0217675245210 VR 778 SN90000098 Channel 1 2009 06 11 00 05 05 UTC 04 0 2009 06 11 00 05 22 UTC 04 00 17 6038709302 YR 778 SN90000098 Chanel 1 2009 06 11 00 05 26 UTC 04 0 2009 06 11 00 07 28 UTC 04 02 02 7325722704 1021767524520 VR 778 SN90000098 Channel 1 2009 06 11 00 07 31 UTC 04 0 2009 06 11 00 07 47 UTC 04 00 16 6038709302 VR 778 SN90000098 Channel 1 2009 06 11 00 07 57 UTC 04 0 2009 06 11 00 08 23 UTC 04 00 26 92838987 VR 778 SN9O000098 Channel 1 2009 06 11 00 08 27 UTC 04 0 2009 06 11 00 08 37 UTC 04 00 10 92838987 YR 778 SN90000098 Channel 1 2009 06 11 00 08 37 UTC 04 0 2009 06 11 00 08 46 UTC 04 00 09 WR 778 SN90000098 Channel 1 2009 06 11 00 08 49 UTC 04 0 2009 06 11 00 09 05 UTC 04 00 16 92838986 VR 778 SN90000098 Channel 1 2009 06 11 00 09 10 UTC 04 0 2009 06 11 00 09 19 UTC 04 00 09 92838987 VR 778 SN90000098 Channel 1 2009 06 11 00 0
35. 9 26 UTC 04 0 2009 06 11 00 09 35 UTC 04 00 09 92838987 R 778 SN90000098 Channel 1 2009 06 11 00 09 40 UTC 04 0 2009 06 11 00 11 04 UTC 04 01 24 123456789 0 t i VR 778 SN90000098 Channel 1 2009 06 11 00 13 28 UTC 04 0 2009 06 11 00 16 19 UTC 04 02 51 1839287770773 VR 778 SN90000098 Channel 1 2009 06 11 00 16 24 UTC 04 0 2009 06 11 00 17 10 UTC 04 00 46 7325722704 1707798980773 VR 778 SN90000098 Channel 1 2009 06 11 00 17 14 UTC 04 0 2009 06 11 00 17 31 UTC 04 00 17 6038709302 ae 4 7728 smannnnnae Channel 1 bd 20 06 1104 7 25 UTC Mdm 20001 0 10 96 FITC mds ALEN 7225727704 2417676246210 4 4 3 Record View Menu Options Selecting a record in the Record view and then right clicking on that record causes the Record View menu to appear Figure 16 MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 43 A4 Figure 16 Record View Menu Source Name Channel Name Start Time Local Y End Time Local Duration VR 778 SN90000098 Channel 51 2010 01 05 23 TC 05 00 00 05 07 VR 778 SN90000098 Channel 51 2010 01 05 23 Properties C 05 00 00 05 08 vR 778 SN90000098 Channel 51 2010 01 05 23 L Protect C 05 00 00 05 07 vR 778 590000098 Channel 51 2010 01 05 23 C 05 00 00 05 07 VR 778 SN90000098 Channel 51 2010 01 05 23 New Incident from Selected Records fire 05 00 00 05 07 vR 778 SN90000098 Channel 51 2010 01 05 23 Add to incident gt be 5 00 0
36. Eventide Communications Division MediaWorks User Manual E Models VR615 VR725 and VR778 E Atlas Recorder Software v1 9 5 or later Part Number 141114 04 Published May 26 2010 2004 2010 Eventide Inc ALL RIGHTS RESERVED Every effort has been made to make this guide as complete and accurate as possible but Eventide Inc DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE The information provided is on an as is basis and is subject to change without notice or obligation Eventide Inc has neither liability nor responsibility to any person or entity with respect to loss or damages arising from the information contained in this guide Notice This computer program and its documentation are protected by copyright law and international treaties Any unauthorized copying or distribution of this program its documentation or any portion thereof may result in severe civil and criminal penalties The software installed in accordance with this documentation is copyrighted and licensed by Eventide Inc under separate license agreement The software may only be used pursuant to the terms and conditions of such license agreement Any other use may be a violation of law Eventide is a registered trademark of Eventide Inc Other names and brands may be claimed as the property of others Publication Date May 26 2010 Document Number 141114 04 Publisher Eventide Inc Communications Division 1
37. Remote tab and check that the correct recorder is listed in the Recorder box The incident will be saved to the selected recorder Optionally check the Shared box to allow other users connected to the recorder to open the incident after it is saved Check the Protect Calls in Incident to automatically mark all records as protected when saving the incident Enter an Incident Name and then click OK 4 2 3 Adding and Deleting Records from an Incident Once created an incident can be further expanded or reduced To add records to an open incident first select the desired records from the Browse or Search tabs or another Incident tab Once selected click and drag the selection to the destination Incident tab and then release it The records will be appended to that incident Alternatively after having selected the records you wish to add right click the selection and choose Add to incident from the menu that appears A submenu lists all possible destination incidents Select the desired incident and the records will be appended to it To delete records from an incident select the records you wish to delete from the Incident tab they are associated with and select Delete from the Edit menu Alternatively you can right click the record selection and choose Delete from the menu that appears E MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 39 40 4 3 Updating Records Once records have been collected into incidents there ar
38. SE continuous recording Dates for the records displayed in the Timeline Header region R 778 SN90000098 Channel 50 e Clicking on a record in the timeline view also selects that record in the L t individual record view above Loop and burn boundaries can be set by VR 778 SN90000098 Channel 50 1 selecting those configuration options By default a slider Follows the VR 778 SN90000098 Channel 50 d Progress of the playback 4 Right clicking on a record provides you several more options including access to the record s properties moving it to protected status adding it Channel Name to a new incident burning it to CD or exporting it to a file for later access Channel 50 About Selecting About from the Help menu provides information about this release of MediaWorks 3 3 Tools Options The Options screen Figure 8 provides advanced options for working with MediaWorks Through the Options menu you can perform a number of tasks and adjustments to MediaWorks MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 21 22 Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EL Figure 8 Options Screen 2 Options Sources General General SE Groups Warn when closing a window with multiple tabs Wer Instant Recall v Enable Automount Playback Export Presets v Show Timezone Offset Default Columns Searches Ta
39. TMF State B VR 778 SN90000098 Channel 50 2009 04 29 20 00 38 UTC 04 0 2009 04 29 20 05 38 UTC 04 00 00 VR 778 SN90000098 Channel 50 2009 04 29 20 05 38 UTC 04 0 2009 04 29 20 10 38 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 10 38 UTC 04 0 2009 04 29 20 15 38 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 15 38 UTC 04 0 2009 04 29 20 20 38 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 20 38 UTC 04 0 2009 04 29 20 25 38 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 25 38 UTC 04 0 2009 04 29 20 30 38 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 30 38 UTC 04 0 2009 04 29 20 35 38 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 35 38 UTC 04 0 2009 04 29 20 40 38 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 40 39 UTC 04 0 2009 04 29 20 45 39 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 45 39 UTC 04 0 2009 04 29 20 50 39 UTC 04 00 00 05 00 VR 778 SN90000098 Channel 50 2009 04 29 20 50 39 UTC 04 0 2009 04 29 20 55 39 UTC 04 00 00 05 00 VR 778 SN90000098 Channel SO The Timeline View allows you to view audio records by their respective 4 778 SN90000098 _ Channel 50 starting and ending times Individual audio records are separated by white VR 778 S5N90000098 Channel 50 d bands which designate silence The white bands are absent during
40. Universal Time Coordinates UTC a k a Greenwich Mean Time in instances where the date and time are displayed Notify when new Alarms appear Enable this selection to be notified when new alarms appear on any of your connected sources Do not notify on Recorders tab Check this box if you have the Recorders tab open often and you do not want the duplicate alarm notification Make notifications audible Enable this option to have a sound play when the Alarm notification box is visible EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 23 Repeat audible alert every 5 seconds Enable this option to have your chosen sound loop for as long as the Alarm notification message box is visible Audible alert sound You may choose any of the following default system sounds or choose your own sound to be played if Make notifications audible is enabled e Exclamation e Asterisk e Default Beep e Hand e Question e Choose a file from disk Enable drag selection in record view Enable this selection to perform selections while clicking dragging in the record view This is a more advanced method of record selection and requires you to release the mouse and click again to start a drag operation when copying records to an incident Maximum query threads This selection allows you to adjust the number 1 to 99 of simultaneous server queries supported by MediaWorks The higher you make this number the
41. a in the Caller ID and DTMF fields to determine call direction Suppressed Check Show suppressed to search for records that were suppressed on the recorder Check Show unsuppressed to search for records that were unsuppressed on the recorder Check Show forced to search for records that were forced into recording on the recorder Audited Check Show accessed to search for records have had their data accessed by client applications Check Show not accessed to search for records that have not had their data accessed by client applications Deleted Click on Show deleted to search for records that do not have audio or video data associated with them as may happen when the recorder purges data periodically when archiving records Click on Show not deleted to search for records that do have data associated with them EB MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 35 36 Custom Additional Filters These additional filters are based on the custom fields that have been added to the call properties for this recorder Enter the string as it appears in the More tab of the Call Properties screen Following are some typical examples of additional custom filters which may or may not appear in the Filter drop down list of your recorder depending on your particular custom fields City Search for records that have a specific city name associated with them Enter the city name string the Search for box Customer Name Search
42. ack See Grouped Playback Mode Start Mixed Playback See Mixed Playback Mode Create CD See Section 4 8 Creating CDs Create CD Using Preset See Section 4 8 Creating CDs Export See Section 4 5 Exporting Record Data from an Incident or Section 4 6 Exporting Record Data from Instant Recall Export Using Preset See Section 4 5 Exporting Record Data from an Incident or 4 6 Exporting Record Data from Instant Recall Email See Section 4 7 Attaching Files to an Email Email Using Preset See Section 4 7 Attaching Files to an Email Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 4 4 4 The Timeline View The Timeline view in the lower right hand pane Figure 17 shows the same set of records that are displayed in the Record view but presents the record data in a linear chart The timeline always presents information in time order from earliest to latest Each record is organized into groups by channel name and displayed in chronological order from left to right The individual records are drawn in the timeline in the horizontal direction in relation to their duration Scroll the timeline to the right to view records that are not visible If more than one channel is represented in the data scroll the timeline up or down to display channels that may not be initially visible Figure 17 Timeline View Audio Record Channel Name ll Tina
43. al v1 9 5 Chap 4 Using MediaWorks 75 Figure 39 Channel Activity Report Page lof 1 Channel Activity VR 778 SN90000098 90000098 192 168 2 79 Eventide Channel 4 2009 04 15 00 00 00 UTC 04 00 00 2009 04 15 06 00 00 UTC 04 00 00 Chamel Start Time UTC Number of Calls 2009 04 15 00 0000 Channel 4 UTC 04 00 00 382 2009 04 15 06 00 00 UTC 04 00 00 2009 04 15 12 00 00 UTC 04 00 00 Chamel Start Time UTC Number of Calls 2009 04 15 06 0000 Channel4 UTC 04 00 00 377 2009 04 15 12 00 00 UTC 04 00 00 2009 04 15 18 00 00 UTC 04 00 00 Channel Start Time UTC Number of Calls 2009 04 15 120000 Channel 4 UTC 04 00 00 389 2009 04 15 18 00 00 UTC 04 00 00 2009 04 16 00 00 00 UTC 04 00 00 Chamel Start Time UTC Number of Calls 2009 04 15 180000 Channel 4 UTC 04 00 00 383 76 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 5 Frequently Asked Questions Question Answer How can I work with an incident in Microsoft Excel Information can be moved to Microsoft Excel using the copy and paste commands In any record view first select one or more records Then copy the record to the clipboard Switch to Excel and paste the information into the spread sheet I need to mail an incident to someone How do I include the audio with the list of records MediaWorks supports this as an option for local incidents With the local incident open press the Pr
44. arch file 3 3 10 Talking Time Options When activated during audio playback Talking Time can speak in defined intervals If necessary you can adjust the value of these intervals with the Talking Time options These options include Intervals of Checking this box enables Talking Time and defines the intervals in seconds To disable Talking Time uncheck this box Beginning of call If Talking Time is enabled checking this box will cause the time to be announced at the beginning of a call End of call If Talking Time is enabled checking this box will cause the time to be announced at the end ofa call EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 27 Say local time If this box is checked the time announced will be local time Pan Settings Talking Time can be panned to either the left or right speaker or sent to both speakers simultaneously Adjust the pan settings to your preference Talking Time Volume The Talking Time volume applies whenever Talking Time is activated during audio playback Moving the slider to the right increases the volume moving it to the left decreases the volume Speaking Voice You may select the Talking Time voice The default is English Male 1 3 3 11 Timeline Options Timeline options apply to the Browse Search and Incident tabs These options include Show UTC time in the timeline ruler Check this box to use Greenwich Mean Time UTC as the displayed ti
45. arch in the Name field You an elect to save the Date and Channel criteria of the search by checking the Include Dates and Include Channels boxes By not checking these boxes the Date and Channel criteria will not be restored when the search is later recalled This can be useful for saving searches that contain a fixed set of filters but need to be frequently adjusted for date and channel criteria once they are recalled Select the Properties tab in the dialog box to verify or adjust the search criteria before saving the search Saved searches can be edited 4 1 5 Loading Saved Searches At any time a saved search can be loaded into the currently active Search tab Select Load Search from the Tools menu and select the named search from the list of available searches The search will be restored into the currently active Search tab If the search being loaded specifies Include Dates and or Include Channels those search criteria will also be loaded otherwise they will not be included To execute the search click the Search button 4 2 Creating an Incident In MediaWorks an incident contains a group of related records To find records see Section 4 1 1 Browsing for Records and Section 4 1 2 Searching for Records Once a set of records has been found the next step is to group them into related sets known as incidents New incidents can be created from a selection of records or records can be appended to existing incidents Incidents
46. art of the current record e Play Plays any highlighted record or resumes playback after pausing e Pause Pauses playback e Next Record Moves to the next record in the selected sequence e Loop Loops playback for the selected record or records For sequential playback this is the beginning and end of a record or the loop boundary settings within a single record For mixed playback this is the loop boundary settings anywhere within the timeline e Slider The slider on the right side of the console allows you to change the playback position This is known as scrubbing You can scrub at anytime during playback To quickly move to a different spot within a record click and drag the scrub slider While scrubbing keep track of the position by watching the playback time indicator Also on the right side of the console the double arrow buttons on each side of the slider allow you to Skip Forward gt gt or Skip Back lt lt by the amount of time defined by the Skip Interval see Skip Interval option While a record is being played its attributes scroll right to left in the area above the playback controls This information includes recording time length of the record the recorder from which the record was retrieved and the record s channel number 4 4 7 Playback Modes MediaWorks supports three modes of playback sequential grouped and mixed Record data can be streamed from an Eventide recorder from an offli
47. b 14 Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EB Delete Ctrl D Selecting the Delete menu item deletes the selected records on the active Incident tab If an Incident tab is not active this option is not available Incident Properties Ctrl J The Incident Properties menu item invokes the Incident Properties dialog box on the active Incident tab If an Incident tab is not active this option is not available New Incident from Selected Records Ctrl Shift l This menu item creates a new Incident tab in the active window containing all the selected records If a list of records is not available in the active tab this option is not available Set Loop Start to Current Time Ctrl This selection sets the loop start point to the value of the current playback time This is only available on those tabs that can play audio from a record Set Loop End to Current Time Ctrl This selection sets the loop end point to the value of the current playback time This is only available on those tabs that can play audio from a record Set Export Start to Current Time Ctrl Shift This selection sets the export start point to the value of the current playback time This is only available on those tabs that can play audio from a record Set Export End to Current Time Ctrl Shift This selection sets the export end point to the value of the current playback time This is only available
48. click on the desired channel The records for that channel will then be retrieved and displayed 32 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB The Browse tab can display the list of channel in two modes Channel Name or Channel Number The default is Channel Number To change the display mode click on Show at the top of the left pane and select the mode from the drop down menu When viewing the information by Channel Number each physical channel on the recorder will be listed separately in the Browse tree preceded by its channel number When viewing by Channel Name each physical channel on the recorder will be listed separately in the Browse tree preceded by its channel name 4 1 2 Searching for Records MediaWorks provides a powerful interface for advanced record retrieval in the Search tab Figure 10 When viewing the Search tab a list of search criteria in the form of Filters is provided in the left pane Clicking on Filters at the top of the pane displays a drop down list of filters Figure 10 Search Tab File Edit Tools Playbac Recorders Filters Search Results as of 2009 06 11 17 09 04 UTC 04 00 00 205 records 1 selected Source Name Channel Name Start Time Local Y Duration Caller 1D DTMF ES VR 778 5N90000098 Channel 49 2009 06 11 00 39 54 SR 04 0 CR a 1000098 Channel 49 Channel Name cull Wel d 10 04 ra tt alls ll 3 SES SA CP e
49. cting the appropriate directory Note An archive in the Search panel is displayed with a yellow rectangle preceding the archive name Moving the mouse over the listing displays a tool tip naming the archive and the date range for the records it contains MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 67 4 10 3 Accessing Archives on a Recorder If the archives reside on a dedicated recorder you can connect to that recorder just as you would any other recorder 1 Select Options from the Tools menu 2 When the Options screen displays select Sources from list in the left pane and then click the Add button The Add source screen will then be displayed Figure 31 3 Select the Recorder tab in the Add source screen Figure 31 Add Source Recorder Screen 2 Options General Channel Groups R 615 SN60001254 60001254 192 168 2 75 Eventide Add Filters R 778 SN90000098 90000098 192 168 2 79 Eventide Sources Instant Recall Playback Remove Export Presets Default Columns Searches Talking Time Timeline Recorder Layouts Change Password Server User y O Password Remember Password 2 Add source a V Disconnect OK Cancel 4 Enter the IP address of the recorder containing the archives in the Server box 5 Enter your assigned user name and password in the User and Password boxes respectively 6 Click the OK button The recorder will now be
50. during audio playback Depending on the talking time options you have selected MediaWorks will announce the time at various intervals while audio is being played See Section 3 3 10 Talking Time Option for details on how to customize the behavior of talking time Single Play Checking the Single Play box stops playback in sequential mode after the data finishes playing for a record If disabled playback continues to play each record as listed in the record view until the end of the list is reached 3 2 5 View Menu Selecting View from the Menu Bar provides the following menu items Follow Playback Checking the Follow Playback box will cause the playback indicator to remain centered in the timeline as the record is playing Loop Markers Checking the Loop Markers box enables the display of loop start end points in the timeline Export Range Markers Checking the Export Range Markers box enables the display of export start end points in the timeline 3 2 6 Layout Menu Selecting Layout from the Menu Bar provides the following menu items Layout 1 Ctrl 1 Layout 2 Ctrl 2 Layout 9 Ctrl 9 Layout 10 Ctrl 0 This menu item activates a layout There are slots for ten predefined layouts E MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 19 20 Store Windows As The Store Windows As menu item saves all top level windows into a layout for later recall Rename Layout The Rename Layout menu
51. e Section 4 4 6 The Playback Console 3 3 7 Export Presets Options The Export Presets options allow you to rename or delete previously created presets for either exporting media or creating CDs 26 Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EB 3 3 8 Default Columns Options The Default Columns options allow you to specify the default columns to be displayed when opening a new Browse Search or Incident tab From the available column list on the left select a column to add and click the right arrow button The column will then move to the box on the right To remove a column select one from the list on the right and click the left arrow button The order in which the default columns are displayed can also be defined select a column from the list on the right and adjust its position by clicking on the up or down arrow button 3 3 9 Searches Options You may use the Searches options to manage your searches Searches are used in the Search tab to provide a quick means to recall various queries Searches can be added edited or removed using the buttons on the right In addition individual searches can be exported to a disk Select a search from the list and click on the Export button Supply a filename for the search and the search will be exported into that file Exported searches can be sent to other users via email To import a search click on the Import button and navigate to the location of the se
52. e a number of ways to examine their properties In addition to various reports which can be run records can be sorted in any direction using the available columns Examine detailed properties for any record by right clicking a record and selecting Properties from the menu The Properties dialog box will appear allowing you to add information such as notes and to access the audit history of the record Any notes modified in this dialog box are saved back to the recorder on which it originated Similarly changing the Protected status of a record updates the record s status on the source recorder 4 3 1 Properties Screen The Call Properties screen lists the attributes of the selected call record and includes the following tabs e Properties provides information about the call properties See Figure 12 e More allows you to add information about the call See Figure 13 e History Provides a history of the call See Figure 14 Properties Screen Properties Tab The Properties tab provides detailed information about the record s location time and phone You may add information about the record in the Notes box Check the Protected box in the Attributes section to prevent the record from being deleted Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB Figure 12 Record Properties Screen Property Tab e Properties History 7325722704 170779898077353612477735361247 Properties Scr
53. e and time Select audio options Select destination Export 4 Ifyou are exporting audio records the fourth step Select audio options will be highlighted In the Audio compression box select the type of data compression scheme you want to use After selecting the audio options click the Next gt button 54 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB 2 Export Media Export steps Select media Select file divisions Select boundaries Select audio options Select destination Export Please select audio preferences for this export Audio compression Uncompressed 8kH2 Stereo x NOTE Audio preferences only apply to exported files that have no video component Exports with video portions have embedded audio that does not necessarily obey these settings 5 Ifyou are exporting video records the fourth step Select video options will be highlighted Select the Video compression scheme Video quality Low Medium or High and Video dimensions Width and Height in pixels After selecting the video options click the Next gt button 2 Export Media Export steps Select media Select file divisions Select boundaries Select video options Select destination Export Please choose the video options for this export Video compression 1 windows Media Video file Video quality Medium Video dim
54. e default Main window contains a EB MediaWorks User Manual v1 9 5 Chap 1 MediaWorks Overview 3 A e Browse tab see Section 4 1 1 Browsing for Records e Search tab see Section 4 1 2 Searching for Records e Channels tab see Section 4 9 1 Channels Tab e Recorders tab see Section 4 9 3 Recorders Tab Figure 1 MediaWorks Main Window Z MediaWorks Browse File Edit Tools View Layout Help p Scarch ray Channels B March 16 2009 Mon March 15 2009 Sun March 14 2009 Sat March 13 NNG Fri March 12 2009 Thu March 11 2009 Wed March 10 2009 Tue March 09 2009 Mon March 08 2009 Sun March 07 2009 Sat March Ub ZUUY a March 05 2009 Thu Marli 04 2009 Wed March 09 2009 Tue H March 02 2009 Mon E March 01 2009 Sun S February 2009 November 2008 October 2008 September 2008 August 2008 3 VR 778 SN9S000008 Buttercup 99000008 192 168 2 64 Eventide E March 2009 EI February 2009 H Tebruary 20 2009 Sat lary 25 2009 Wed Channel 25 2 calls February 24 2009 Tue February 23 2009 February 22 200 February 21 2009 February 20 200 February 19 2009 February 18 2009 February 17 2009 February 16 2009 Chap 1 MediaWorks Overview Zus Has YR 778 SN990000t in VR 776 SN990000 Chieti rel Nanne Shark Tue Luca Channel 1 I __ Channel Name amtii Wr al MediaWorks User Manual
55. e status Recorder VR 615 SN60001254 60001254 192 168 2 75 Eventide r EE Spe VR 778 SN9Q000098 90000098 192 168 2 79 Eventide papp ales sedigvertidemedis E 46209 calls DVD RAM No disk O calls Alarms Date Time Description Severity AckTime Act 2009 04 28 16 56 23 UTC 04 00 00 Unable to reach time source for 17 minutes code 22 Information 2009 04 29 13 45 55 UTC 04 00 00 Eve 4 gt Acknowledge 4 10 Accessing Archives Archives are historical records of calls that have been stored and maintained by the system administrator for future access and reference Archives are typically made available through a designated location on a network drive stand alone media DVD RAM or a dedicated recorder Note For information on printing archive labels see Section 4 11 Printing Labels 4 10 1 Accessing Archives on a Network or Local Drive To access archival records residing on a network drive you must first add the drive s location as a source To locate the drive and add it as a source 1 Select Options from the Tools menu 2 When the Options screen displays select Sources from list in the left pane and then click the Add button The Add source screen will then be displayed Figure 30 3 Select the Archive tab in the Add source screen A directory listing is displayed which includes all network drives to which you are connected 4 From the drop down listing at the
56. een More Tab The More tab includes the custom fields specific to your recorder that contain additional information about the record From this screen you may edit any of the custom field information Figure 13 Record Properties Screen More Tab E x 2 Properties Properties History Eventide lt E2 MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 41 Properties Screen History Tab The History tab provides an audit history of each time this record has been accessed including the related user information Figure 14 Record Properties Screen History Tab 2 Properties History Description User Name Client Type i d Playback Eventide d Playback Eventide d Playback Eventide ssed Playback Eventide ssed Playback Eventide ssed Playback Eventide 2009 04 22 14 47 08 audio accessed Playback Eventide Cancel 4 4 Viewing and Playing Records After you have found and organized records as described in Section 4 1 Locating and Organizing Records you may view and play the records 4 4 1 Viewing Records Records displayed in the Browse Search or Incident tabs are shown in two different ways simultaneously The first is a simple tabular list displayed in the upper right hand pane the record view This view can be customized in that it supports a number of different column and sorting options The second is a chart of records displayed in
57. efault Instant Recall will contain filters for each channel name on a connected source To create customized filters see Section 3 3 4 Filters Options The records displayed in the record view will correspond to the selected filter and will also correspond to the specified time range To adjust the time range enter a new value for Hours and Minutes Instant Recall will automatically refresh the record view MediaWorks User Manual v1 9 5 EB Note Depending on your user account the amount of time you can set may be limited by your system administrator To change the channel that is displayed select a new channel from the drop down list The record view will again be automatically refreshed Alternatively you can refresh the record view by selecting Refresh from the Tools menu Figure 28 Instant Recall Tab Recorders uo Channel 52 R 778 SN90000098 RedRose x 0 Hours 30 Minutes Source Name Channel Name Start Time Local Y Duration Caller ID DTMF vp 2779 5N9000009 Channel 52 2009 04 03 11 12 02 UTC 04 0 in progress YR 778 SN9000009 Channel 52 2009 04 03 11 07 02 UTC 04 0 05 00 YR 778 SN9000009 Channel 52 2009 04 03 11 02 02 UTC 04 0 05 00 YR 778 SN9000009 Channel 52 2009 04 03 10 57 02 UTC 04 0 05 00 YR 778 5N9000009 Channel 52 2009 04 03 10 52 02 UTC 04 0 05 00 YR 778 SN9000009 Channel 52 2009 04 03 10 47 02 UTC 04 0 05 00 Note
58. el list You can edit an existing Channel Group by selecting it from the Groups list on the right Remove individual channels from a group by first selecting them and then clicking the Remove Channel button You can remove an entire Channel Group by selecting the group and clicking the Remove Group button 3 3 4 Filters Options Filters are used in Instant Recall to limit the live record view A filter is a single channel name or Channel Group Use the Filters options to define which filters are visible in an Instant Recall tab To add a Channel Name filter select one or more channels from the Channels list and click the associated arrow button To add a Channel Group filter select one or more groups from the Groups list and click the associated arrow button The order in which the filters appear in the Instant Recall tab can also be adjusted To change the order of filters select one or more filters from the Visible list and then click the up or down arrow to change the relative order To prevent a filter from showing up in the Instant Recall select the filter from the Visible list and click the Remove Filter button 3 3 5 Instant Recall Options The Instant Recall options allow you to adjust settings that affect the Instant Recall tab These options include Maximum Records Since Instant Recall is intended to monitor recent channel activity there is a maximum record limit to each Instant Recall tab The Maximum Records option
59. ems 78 Chap 5 Frequently Asked Questions MediaWorks User Manual v1 9 5 EZ 6 Reporting Problems It is Eventide s policy to work directly with dealers not end users Your dealer must report your problem to Eventide with the following information in order to process the service support request e Serial number s of the affected recorder s e Software versions for both the recorder s and MediaWorks e Severity of the issue including a detailed description e Contact information phone and email for the dealer and on site technician To contact Eventide customer service for support call 201 641 1200 Option 6 followed by Option 2 Communications Recorders Division or email support eventide com E MediaWorks User Manual v1 9 5 Chap 6 Reporting Problems 79 80 Chap 6 Reporting Problems MediaWorks User Manual v1 9 5 EL
60. ensions Width 640 Height 480 NOTE These options are ignored when doing audio only exports 6 The fifth step Select destination will be highlighted Check the Create text export listing if you would like to generate a text file of each of the records being exported A text file containing a listing of all files exported in this session will be saved to the same folder as the exported data 7 For other than mixed exports enter a destination path to the folder in which you wish to export your record data For mixed exports you will also need to provide a file name Click on the Browse button to locate the directory The path will appear in the Folder box A E MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 55 8 To Save these settings as a preset enter a name for the preset in the box The preset name can be any combination of alphanumeric characters that describe this preset For example you could call this Audio Records Preset 1 If saved as a preset you can reuse this same set of selections when exporting again by choosing Export Media Using Preset from the Tools menu 2 Export Media IEN t steps EE Please select the destination for your export V Create text export listing Select media Folder Browse Select file divisions Select boundaries Select audio options Select destination Export Save these settings as a preset Exp
61. ereo NOTE Audio preferences only apply to exported files that have no video component Exports with video portions have embedded audio that does not necessarily obey these settings 5 The fifth step Select destination will be highlighted To Save these settings as a preset enter a name for the preset in the box The preset name can be any combination of alphanumeric characters that describe this preset For example you could call this Audio Records Preset 1 If saved as a preset you can reuse this same set of selections when emailing again by choosing Email Media Using Preset from the Tools menu 2 Attach files to email Export steps Select media Select file divisions Select boundaries Select audio options Select destination Export Please select the destination for your export Create text export listing Save these settings as a preset 6 Click on the Export button to export the record data to an email The Export progress dialog box will open indicating the progress of the export 60 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 Ek 2 Attach files to email Starting export Retrieving media 1 of 1 Finished retrieving media 1 Finished Finished exporting media Stop When the export completes an email box will appear Figure 25 allowing you to address and send the email with the record data included as an attachment Figure 25 Eventide Recordings Email
62. first step in the Attach files to email screen Select media will be highlighted Select All media in your record list to export the media for all of the records listed or select Only selected media in your record list to export only selected records Make your choice and then click the Next gt button Figure 24 Attach files to an email Screen 2 Attach files to email Export steps Would you like to export Select media All media in your record list Only selected media in your record list Select file divisions Select boundaries Select audio options Select destination Export 2 The second step Select file divisions will be highlighted You may select One file per record sequential One file per timeline grouping e g channel or One file for the entire record set mixed Make your choice and then click the Next gt button SN 58 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EL 2 Attach files to email m Export steps Select media Select file divisions Select boundaries Select audio options Select destination Export How would you like your exported media divided te One file per record sequential One file per timeline grouping e g channel One file for the entire record set mixed 3 The third step Select boundaries will be highlighted You can select the start and end time boundaries of the media to be exported for Mixed exports
63. he data can be organized into incidents see Section 4 2 Creating an Incident The records can also be examined updated and listened to audio records or viewed video records With MediaWorks you can also monitor different aspects of the recorder including live feeds call activity and system alerts and status The data for each record can be exported in a number of different ways or burned to a CD The information about using MediaWorks includes Section 4 1 Locating and Organizing Records Section 4 2 Creating an Incident Section 4 3 Updating Records Section 4 4 Viewing and Playing Records Section 4 5 Exporting Record Data from an Incident Section 4 6 Exporting Record Data from Instant Recall Section 4 7 Attaching Files to an Email Section 4 8 Creating CDs Section 4 9 Monitoring Recorders Section 4 10 Accessing Archives Section 4 12 Generating Reports 4 1 Locating and Organizing Records The typical process for finding and organizing records includes the following steps Browse or search for record data on the recorder E MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 31 e Create and save Incidents by selecting individual records or groups of records and organizing them into incidents e Export the data in a variety of formats or archive the data from incidents onto a CD 4 1 1 Browsing for Records The simplest method for locating records on the recorder is provided by the B
64. i Pre 00 34 09 UTG 04 00 00 01 04 00 UTC 04 00 00 XI Thirty Minutes 4 kola SES R 09 06 11 00 39 54 UTC 04 00 00 5 mins lt E i o 100 F Each element of a search is contained within a search panel in the left pane of the Search tab The Date and Channel panels are always required so you must provide at a minimum a value for these criteria to conduct a search for records When more filters are added additional panels will appear as needed If necessary scroll the search panel to view the additional panels Each filter panel can be compressed or expanded by clicking on the arrow located in the upper left corner of the pane B MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 33 Creating a Search To create a search first select one or more days from the Date filter area Dates can be selected by clicking on the calendar default or by specifying a date range or relative time period To change the way a date filter is specified click the down arrow in the upper right corner of the Date filter panel and choose the desired mode from the drop down menu The modes include Calendar default Date Range and Relative Next one or more channels can be included in the search by selecting them in the Channel filter panel below the Date panel The Channel filter displays channels for each connected source If there are no connected sources see the Sources options
65. irst record in the list has been selected the Spacebar can only be used to pause and resume play To select another record highlight the record in the Record view or in the Timeline view and press the Enter key or double click on the new record The record will start playing immediately Use the Spacebar or Pause button to stop playback and the Spacebar or Play button to resume playback You may also use the sub menu items in the Playback menu to control playback or right click the desired record and select Start Sequential Playback from the drop down menu Playing Video Records To begin playing a video record press the Play button in the Playback console see Section 4 4 6 The Playback Console at the bottom of the screen The first record in the list will begin playing To indicate where the playback is emanating from a green arrow appears on the right side of the tab at the top of the screen and another green arrow appears to the left of the record in the Record pane Alternatively select a record and press Enter on the keyboard to begin playback or press the Spacebar on the keyboard to begin pause and resume playback Once the first record in the list has been selected the Spacebar can only be used to pause and resume play To select another record highlight the record in the Record view or the thumbnail in the Timeline view and press the Enter key or double click on the new record The record will start playing immediately Use the
66. item displays a Rename Layout dialog box which allows you to assign the layout a more descriptive name other than Layout x 3 2 7 Help Menu Selecting Help from the Menu Bar provides the following menu items Contents Selecting Contents from the Help menu activates the MediaWorks HTML Online Help Figure 6 This allows you to access MediaWorks topics from the Contents Index or Search tabs Figure 6 Contents Online Help E MediaWorks a S i E Hide Print Options Contents Index Search Media Works Overview 5 MediaWorks Overview Getting Started e The Eventide MediaWorks application allows you to search for retrieve and MediaWorks User Interface h i 4 Using Mediaworks monitor audio and video recording data from Eventide Atlas Recorders You can Frequently Asked Questions locate records by browsing or by searching When searching for records the use of Supported Drives filters allows you to refine your search Once found you will be able to arrange your Reporting Problems records into incidents listen to and export their data or burn the data to a CD Note The term video applies to both screen capture data and video data MediaWorks uses a simple but powerful layout scheme for its application windows Most of the functionality in MediaWorks is controlled from a single top level window Advanced users can open multiple top level windows if necessary Each top level window p
67. ke sure the Incident tab is selected Then select Save Incident from the File menu If this is 38 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 a new incident when the Save Incident dialog box appears choose the Local tab and enter a File name for the incident Optionally check the Save Audio With Incident box to have MediaWorks download all the media for each record in the incident This will allow other users to listen to the audio or view the video without having a connection to your recorder Note The amount of audio or video could be quite large depending on the number of records in the incident In this case it may take a few moments to download the media for each record and the resulting file will grow accordingly Check the Password Protect Incident box to have MediaWorks encrypt the incident with a case sensitive password As the local incident is saved you will be prompted for a password Enter any combination of numbers and letters and MediaWorks will encrypt the incident using this password Anytime the incident is opened you must provide the correct password to proceed Then click OK 4 2 2 Saving an Incident Remotely To save an incident remotely on a recorder first make sure the Incident tab is selected Also check that all records in the incident belong to the same recorder Then select Save Incident from the File menu If this is a new incident when the Save Incident dialog box appears choose the
68. le menu A submenu will appear with a list of possible tasks Select a task from the submenu or press the corresponding hotkey A new tab will appear containing the task To switch between tasks tabs simply click on the desired tab or press Ctrl Tab to navigate forward or backward between tabs When finished with a task close the tab by right clicking the tab and selecting Close Tab from the menu You cannot close all tabs in a window there must be at least one tab remaining The Tab menu also includes other options Select Close Other Tabs to close all other tabs except the one on which you have clicked Select Detach Tab to remove the tab from the window in which it is currently located and place it ina new top level window If you are using multiple top level windows an additional Tab menu item will be available By selecting Move To MediaWorks will present a list of all other Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 Hint top level windows By selecting one the current tab will be moved to the selected window You can also change the order of tabs within a window or between windows To change the position of a tab within a window click on and hold the tab While holding the tab drag it to the left or right A green arrow will appear to assist you in positioning the tab Release the mouse button over the desired spot in the window and the tab will be moved to its new location You can use the
69. lking Time V Notify when new Alarms appear Timeline vas V Do not notify on Recorders tab Layouts V Make notifications audible Audible alert sound Fxrlamatinn KE Change Password Repeat audible alert every 5 seconds Alarms Enable drag selection in record view Maximum query threads Sa Machine Defaults A copy of your configuration settings can be elevated to the system defaults Each new user on this machine will inherit a copy of the system defaults the first time they run this application Press this button to elevate a copy of your configuration settings to the system defaults Elevate Configuration The options are described in the following sections 3 3 1 Sources Options These options allow you to add a MediaWorks source or once added to connect disconnect or remove a source or view source properties To add a new connection to an offline archive see Section 4 10 1 Accessing Archives on a Network or Local Drive To add a new connection to a recorder click the Add button In the Add source dialog box that appears enter the following e Server Enter the IP address or host name of the recorderto which you wish to connect e User Enter a defined login name e Password Enter the password e Remember Password Optional Check this box to instruct MediaWorks to remember the password Then in the future MediaWorks will log into the s
70. ls determined on the recorder The video records can be played the same way as audio records In addition double clicking on a thumbnail will display the video record in a new window above the Record view E MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 45 Figure 18 Timeline View Video Record Channel Name ll Jhi 06 35 00 UTC 05 00 00 WANN UTC 05 00 00 D UTC 05 00 00 Channel 51 Five Minutes 1 AE EE DALAL Playback Settings In the Channel Name box on the left there are a number of playback settings that you can set on a channel by channel basis They include aa Mute button Clicking on the mute button green speaker icon to the left of the down arrow mutes the sound on the selected channel The button will then be grayed out Clicking on the grayed out mute button will restore the sound to that channel Clicking on the down arrow displays a menu with the following selections e Options Clicking on this menu item displays an Options dialog box See Playback Settings Options below e AGC Checking this box will enable automatic gain control on this channel sh Moving the slider left or right decreases or increases the volume for this channel Moving the slider to the left increases the volume on the left channel and decreases the volume on the right channel Moving the slider to the right increases the s
71. mains within the bounds of the currently playing record Skip Back Left arrow The Skip Back menu item scrubs backward by a user defined number of seconds default is 10 In sequential mode scrubbing remains within the bounds of the currently playing record Loop Playback Checking the Loop Playback box loops playback between user defined start and end looping points In Sequential mode if no user defined start and end looping points have been set the entire record will be looped If start and end points have been set within the record checking Loop Playback will initiate loopback between these two points In Mixed mode if no user defined start and end looping points have been set the entire record set will be looped If start and end points have been set within the record set checking Loop Playback will initiate loopback between these two points Skip Inactive Audio Video Periods Checking the Skip Inactive Audio Video box causes MediaWorks to skip inactive periods between records when playing in Mixed mode In Mixed mode MediaWorks always proceeds in time order and there may large gaps of silence or no data separating records By default MediaWorks will skip over any gaps and begin playing the next record Disabling this option will force MediaWorks to play the inactive periods in real time Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EB Talking Time Checking the Talking Time box enables talking time
72. me for the preset in the box The preset name can be any combination of alphanumeric characters that describe this preset For example you could call this Audio Records Preset 1 If saved as a preset you can reuse this same set of selections when creating another CD by choosing Create CD Using Preset from the Tools menu 4 9 Monitoring Recorders MediaWorks allows you to monitor the live audio feeds on a recorder In addition there are tools to monitor channel activity as well as the health and status of a recorder 62 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EL 4 9 1 Channels Tab The Channels tab Figure 27 displays all physical channels in a list below each source and provides live status information for all physical channels on a recorder To open a new Channels tab select New Tab gt Channels from the File menu Right clicking anywhere in the screen below the column heads displays a drop down menu that includes two items e Group Checking this box groups the channels by their respective recorders e Filter Checking this box will filter out all channels that are not actively recording and display only those channels that are actively recording If you check the Group by recorder box each connected source appears in the Channels list Expanding the tree information reveals all channels for that source To sort the list of channels click on either the Channel Name or Channel Number header
73. me in the timeline ruler If this box is not checked then UTC time will be displayed as an offset Show thumbnails if available Check this box to display thumbnails when provided by the source for video records in the Timeline Fields By default the Timeline will group record information by Channel Name You may add groupings by adjusting the Fields settings To add a grouping select it from the Available Fields list on the left and click on the right arrow To remove a grouping select it from the Timeline list on the right and click on the left arrow As an example if you configure only a single grouping such as Source Name all records will be grouped into a single broad category Since the Timeline displays all records in time order from earliest to latest this may cause some records to 28 Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EB be displayed on top of each other in the Timeline since it is very likely that many records will occur at the same time on a single source To distinguish between channels in a source add additional groupings so that no records are grouped in a way that crosses time boundaries In this example we might add an additional Channel Name field as a second level grouping to distinguish from each other among various records on a source 3 3 12 Video Options The Video options allow you to include the time in the video display These options include Show Time in the
74. month as long as you hold the Shift key down during the selection E MediaWorks User Manual v1 9 5 Chap 5 Frequently Asked Questions 77 Question Answer process Alternatively you may select the Date Range mode from the Date drop down menu How do I play back a set of records in the Mixed mode You can play back records in the Mixed mode from the Search Browse or Incident tab by right clicking the list of records and selecting Start Mixed Playback from the drop down menu You can also start mixed playback from the Timeline by right clicking a particular time and selecting Start Mixed Playback I don t see any sources when I try to Browse or Search for records Where did the records go MediaWorks will remember all of the sources you have ever added If a recorder becomes unavailable for example it is powered down for maintenance you may need to reestablish a connection to it From the Tools Options Sources menu locate your recorder in the list and click the Connect button to reconnect to it If your recorder does not appear in the list you will need to add it For more information about adding a recorder see Section 3 3 1 Sources Options I ve found a problem with MediaWorks What should I do In addition to the Frequently Asked Questions you should consult any release notes for information regarding your version of MediaWorks Also see Chapter 6 Reporting Probl
75. more responsive MediaWorks will be when used heavily It is recommended that you leave this number at the default value of 5 Elevate Configuration Button Click on this button to copy your current MediaWorks configuration to the machine defaults You must have Administrator privileges to perform this function 3 3 3 Channel Groups Options A Channel Group is a collection of one or more channels MediaWorks uses Channel Groups in the Search and Instant Recall tabs 24 Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EB In the Search tab Channel Groups are displayed in the same list as the connected sources Use Channel Groups to organize frequently used channel names even across sources to make browsing and searching easier In the Instant Recall tab Channel Groups can be selected as the active filter This allows Instant Recall to monitor more than one channel at a time To create a new Channel Group select Channel Groups from the Options list The Options screen will display a Sources list and a Groups list Click on the Add Group button You will be prompted to enter a Group Name After the group has been created it is initially empty Add channels to the group by first selecting one or more channels from the Source list on the left Then press the arrow button to add the selected channels to the group You can add channels from a different source by selecting another source from the drop down list above the chann
76. ne archive or from an incident containing embedded audio or video data Optionally playback can be modified to include talking time information Audio volume and playback speed can both be adjusted and seeking to random playback positions scrubbing is supported For additional information about playback see Section 3 3 6 Playback Option MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 51 Sequential Playback Mode Sequential playback occurs on one record at a time The order in which records play is determined by the record view To change the order in which sequential playback operates change the sort order of the record view To begin sequential playback select Start Sequential Playback from the right click context menu in the Record or Timeline view Alternatively you can double click a record or highlight a record and press the Enter key Grouped Playback Mode Grouped playback is single play only and occurs when one record is related to another record in the database For example an audio record on one channel may have a related video record on another channel If the audio record is selected and Start Grouped Playback is selected from the drop down menu in the Record or Timeline view both the audio record and its associated video will play In this case the video will not be displayed in the Timeline view but the boundary markers which will automatically be displayed will encompass both records If tw
77. nect to a Windows PC and print through Eventide MediaWorks Changes include e Section 3 2 3 Tools Menu Added Archive List item to Tools menu e Section 4 11 Printing Labels Added new section describing Archive List label printing Made various corrections changes and improvements January 29 2010 Part Number SW Description 141114 03 v1 9 2 Revised information about the Record View Menu included Add to incident menu item in the following section e Section 4 4 3 Record View Menu Options Revised information about the Playback Settings in the following section e Section 4 4 4 The Timeline View B2 MediaWorks User Manual v1 9 5 Revision History 1 2 October 28 2009 Part Number SW Description 141114 02 v1 9 1 Clarified the use of the Play button and Space bar in the following sections e Section 2 3 Retrieving and Playing a Record e Section 4 4 5 Playing Audio or Video Records Revised the following sections to reflect minor changes to the exporting record data information e Section 3 2 4 Playback Menu e Section 4 5 Exporting Record Data from an Incident Added information about attaching files to an email e Section 4 7 Attaching Files to an Email May 20 2009 Part Number SW Description 141114 01 v1 9 0 Initial version of this document Much of the information in this document was previously in
78. need to save a layout each time MediaWorks is run When MediaWorks restarts it will automatically restore the last window configuration EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 11 12 Importing and Exporting a Layout To import a layout or to export a layout to a file see Section 3 3 13 Layouts Options 3 1 2 Columns Any data displayed in tabular format particularly lists of records available in the Browse Search Incident and Channel tabs can be sorted in ascending or descending order if applicable by clicking on the header for that column An indicator arrow will appear in that column indicating the sort direction To change the sort direction click on the column header again Columns can also be re arranged To move a column to a new position click on the column header hold down the mouse drag the column header to a new position then release the mouse The column will then re position itself The records in the Browse Search Incident and Channel tabs can be further customized Right clicking on any area in the column headers displays a drop down menu of possible column names Figure 5 To add a new column check the box of the associated column name To remove an existing column uncheck the box associated with that column name He tat Jools Playback view Layout Help Figure 5 Column Drop Down List v SHOW Results as of 2009
79. nel 45 045 Channel 45 045 Channel 44 044 Channel 44 044 Channel 43 043 Channel 43 043 Channel 42 042 Channel 42 042 Channel 41 041 Channel 41 Record Enabled RKR RAA RA RKR KA RS RS R 0h RK Channel Status Start Time Local End Time Local Duration DTMF Caller ID m ide Wm Recording 2009 05 19 18 0 04 03 m ide m Inactive m Recording 2009 05 19 18 0 03 46 m Inactive m ide m Inactive m ide m Inactive m Inactive m ide m ide m Inactive m ide m Inactive E ide m Inactive ide m inactive Chap 4 Using MediaWorks p The status of each channel is displayed in the Channel Status column A colored square indicates the current status The colors correspond to the following states e Green The channel is enabled but not recording any audio e Red The channel is enabled and recording audio e Yellow The channel is disabled e Grey The channel is disabled by the system or is not recognized Consult your system administrator for details You may add more columns by right clicking on any area in the column headers and selecting one or more new columns from the drop down list of column names Check the box associated with each column name you wish to add and the new column will appear in the Channels tab To remove a column uncheck the box associated with that column 4 9 2 Instant Recall Tab The Instant Recall tab Figure 28 provides a live picture of the activity on a channel By d
80. nnel 50 2009 04 15 20 09 53 UTC 04 0 04 59 7 Channel 7 1095 calls e EEE tre ton See VR 778 SN9000009 Channel 50 2009 04 15 20 14 52 UTC 04 0 05 01 Channel 13 1099 calls vg SN9000009 Channel 50 2009 04 15 20 19 53 UTC 04 0 05 00 Channel 16 1103 calls VR 778 SN9000009 Channel 50 2009 04 15 20 24 53 UTC 04 0 05 00 Channel 19 1096 calls 22 Channel 22 1094 calls yR 778 SN9000009 Channel 50 2009 04 15 20 29 53 UTC 04 0 04 59 ct d YR 778 SN9000009 Channel 50 2009 04 15 20 34 52 UTC 04 0 WR 778 5N9000009 Channel 50 2009 04 15 20 39 53 UTC 04 0 E Apri 15 2009 EEEE es ETT TR ZS 4 a 3 Channel Name S 1 a Channel 50 o a April 07 20 April 06 20 pter than the current recorder time These calls will not get archived April 05 2009 ki Acknowledge When the last top level window is closed the application will quit To quit MediaWorks while multiple top level windows are open select Exit from the File menu or press Ctrl q When MediaWorks is restarted it will restore the last known window configuration Each MediaWorks window contains one or more tabs By default a Browse tab will be created when a new window is opened Each tab corresponds to one of the major functions of MediaWorks Browse Search Incident Channels Instant Recall or Recorders To open a new tab select New Tab from the Fi
81. o linked records are adjacent on the timeline they will both be displayed in the Grouped playback mode To select the two channels for Grouped playback select the first channel then hold down the Ctrl key and select the second related channel To begin Grouped playback select Start Grouped Playback from the drop down menu in the Record or Timeline view Mixed Playback Mode Mixed playback occurs on potentially many records at a time The order in which records play is determined by the timeline Mixed playback always proceeds in time order from earliest to latest For example when examining records from a single channel mixed playback would begin on the record that starts at the earliest time and proceed through each record in time order On the other hand if you are examining records from multiple channels the case may be that multiple records occur at the same or overlapping times In this case mixed mode playback will play the data from all records that happen to occur at the same time and proceed through all records in time order For example if audio was recorded on Dispatch 1 at the same time audio was recorded on Emergency 5 the audio for both records can be played back at the same time When audio is playing in Mixed mode you can easily follow the progress in the timeline which highlights all playing records across all channels 52 Cheap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB To select two
82. on those tabs that can play audio from a record 3 2 3 Tools Menu Selecting Tools from the Menu Bar provides the following menu items Refresh F5 The Refresh menu item refreshes the list of records in the active tab EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 15 16 Stop Esc key Selecting Stop halts a record refresh that may be in progress Save Search Ctrl Shift T The Save Search menu item saves the current search filters and prompts for a search name If the active tab is not a Search tab this option is not available Load Search This menu item loads a named search from a submenu into the active Search tab If the active tab is not a Search tab this option is not available Create CD Ctrl Y This menu item opens the Create CD dialog box for the current list of records Create CD Using Preset This menu item displays a list of configured presets for creating CDs If one or more presets have not been defined nothing will be displayed Export Ctrl Shift Y This menu item opens the Export Media dialog box for the current list of records See Sections 4 5 Exporting Record Data from an Incident and 4 6 Exporting Record Data from Instant Recall for additional information Export Media Using Preset This menu item displays a list of configured presets for exporting media If one or more presets have not been defined nothing will be displayed Email This menu item
83. only Define a Start boundary and Stop boundary for the records Check the Skip Inactive audio video Periods box to skip the space between records Check the Say date and time box if you wish to include an audio recording stating the date and time these records were exported After making your selections click the Next gt button 2 Attach files to email Export steps Select media Select file divisions Select boundaries Select audio options Select destination Export Would you like to apply time boundaries to your export Apply boundaries Boundaries Start boundary 10 21 2009 12 0 Stop boundary 10 22 2009 12 00 04 aM Skip Inactive audio video Periods L Say date and time 4 The fourth step Select audio options will be highlighted The audio preferences only apply to files without a video component Exports with video portions have embedded audio that does not necessarily obey these settings For audio only files in the Audio compression box select the type of data compression scheme you want to use After selecting the audio options click the Next gt button EZ MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 59 2 Attach files to email Export steps Select media Select file divisions Select boundaries Select audio options Select destination Export Please select audio preferences for this export Audio compression Uncompressed 8kHz St
84. opens the Attach files to email dialog box for the current list of records See Section 4 7 Attaching Files to an Email for additional information Email Media Using Preset This menu item displays a list of configured presets for attaching files to emails If one or more presets have not been defined nothing will be displayed Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EB Archive List This menu item displays a list of connected recorders and their archive histories allowing you to print labels that contain identifying information for the archive For information on printing labels see Section 4 11 Printing Labels Options The Options menu item opens the MediaWorks Options dialog box where various applications settings can be adjusted For additional information about the Options dialog box see Section 3 3 Tools Options 3 2 4 Playback Menu Selecting Playback from the Menu Bar provides the following menu items Toggle Playback Space bar Checking the Toggle Playback box starts or stops playback Starting or stopping playback in this way applies to either playback mode and applies to any tab The space bar on the keyboard can also toggle playback on off Start Sequential Playback Return key The Start Sequential Playback menu item starts sequential playback on the selected record If there is no selection the first record in the list will begin playing Start Grouped Playback The S
85. operties button In the dialog box that appears ensure that the Save Audio With Incident box is checked When the incident is saved the audio data will be downloaded and saved within the incident After the audio is downloaded you can email the incident to someone and they will be able to open the email and listen to the audio without needing access to the recorder Why can t I drag a single record and append it to an open incident From the Tools Options gt General menu check that the Enable drag selection in record view box is not checked When this option is enabled clicking and dragging in a record view will initiate a selection operation A second click is required within the selection to begin dragging the selected records Disabling this option will allow a click drag to start dragging the selected records immediately How can I search for records across more than a single month The calendar in the Search tab allows you to select records across more than one month After selecting one or more days in one month in the calendar click the forward or backward arrow to navigate to a different month While holding the Ctrl key down select additional days in the second month If you need to select a range of days across more than one month hold down the Shift key before selecting the days in the first month When you do this the range of days from your first selection can be carried across to second
86. ort 9 Finally click on the Export button to export the record data to the chosen destination 4 6 Exporting Record Data from Instant Recall MediaWorks can also export record data from an Instant Recall tab From the Instant Recall tab perform the following 1 Right click on the record that you wish to export 2 Select Export selected from the drop down menu The Select export file name screen Figure 23 will be displayed 56 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EL Figure 23 Select export file name Screen 2 Select export file name E cittemp E OO Oo CH B 2 Filename Record 3 save Files of type 17 Am gt Cancel 3 Using the arrows at the top of the screen select the directory folder to which you wish to export the record This information will then be displayed in the Look in box 4 At the bottom of the screen enter a file name for the record you are exporting in the File name box 5 Click on the Save button An Export progress box will be displayed which will indicate the progress of exporting the record channel 49 R 778 SN90000098 xl 1 Hours 30 4 Minutes Source Name Channel Name Start Time Local z Duration Caller ID DIMF VR 778 SN90000098 Channel 49 2009 06 16 09 43 10 UTC 04 0 in progress WR 778 SN90000098 Channel 49 2009 06 16 09 38 10 UTC 04 0 05 00 VR 778 SN90000098 Channel 49 2009 06 16 09 33 10 UTC 04 0
87. ound on the right channel and decreases the sound on the left channel Playback Settings Options The Options dialog box for playback settings allows you to mute the sound on this channel by checking the Enabled box associated with the Mute option 2 Options You can also set the amount of automatic gain control for this channel by first selecting the AGC option and then checking the Enabled box and selecting a 46 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EL value in the Max gain window You can choose a value from 1 to 100 The default value is 15 2 Options Timeline View Menu Options Selecting a record in the Timeline view and then right clicking on that record causes the Timeline View menu to appear Figure 19 Except for Copy Delete Incident Properties and Redaction Mode the menu selections are the same as those in the Record View menu Refer to the Record View Menu Options for information about those menu items Figure 19 Timeline View Menu Source Name Channel Name Duration Caller ID DTMF Start Time Local amp End Time Local Source ID VR 778 SN9900000 Channel 14 01 27 1234567 L t Eeer 22 42 37 UTC 04 1 VR 778 SN9900000 Channel 14 02 06 7325722704 0217675 200 NN 23 06 26 UTC 04 1 VR 778 SN9900000 Channel 14 02 05 7325722704 1021767 200 23 08 53 UTC 04 1
88. ource without prompting for a password Then click the OK button to add the selected source All connected resources will be reconnected when restarting MediaWorks To completely remove a source from the list select the source and then click the Remove button After a source has been added you can connect and disconnect from any source in the list as necessary without having to go through the process of adding a source To disconnect from a source select the source and click the Disconnect button To reconnect to that source select the source and click the Connect button To view the properties of a source highlight the source and then click the Properties button A Properties screen will be displayed listing the properties for the selected source 3 3 2 General Options The General options allow you to enable or disable general MediaWorks application settings These options include Warn when closing a window with multiple tabs When enabled checked MediaWorks will warn you before closing a window containing multiple tabs so that you do not lose the information If this selection is disabled the windows will close without any warning Enable Automount If this selection is enabled MediaWorks will actively monitor your drives for the presence of archive media for example archive media on a DVD RAM disk and mount it as source if found Show Timezone Offset Enable this selection to display the offset from
89. ptions screen Figure 2 is displayed with the Add source dialog box open Figure 3 EB MediaWorks User Manual v1 9 5 Chap 2 Getting Started 5 6 2 Options General Channel Groups Filters Instant Recall Playback Export Presets Default Columns Searches Talking Time Timeline Video Layouts Change Password Figure 2 Options Screen Figure 3 Add Source 2 Add source Recorder Server _ Password fC O Remember Password OK Cancel If the Add source dialog box is not open select Sources from the list in the box on the left side of the Options screen and click the Add button To add a recorder as a source enter the following information 1 2 3 4 Enter the IP address or host name of the recorder in the Server box Enter a defined login name in the User box Enter the password in the Password box If you would like MediaWorks to remember your password check the Remember Password box Chap 2 Getting Started MediaWorks User Manual v1 9 5 5 Click the OK button If the information you entered is correct and the source is accessible MediaWorks will connect to the source and it will be listed in the Sources box 6 After connecting to a source close the Options dialog box Note After your MediaWorks session if you did not check the Remember Password box each time you start MediaWorks you will be prompted to reconnect to a source or sources
90. r on which you wish to generate the report 4 Select a Start date and time and an End date and time Then click the Run Report button MediaWorks will now generate a Daily Statistics Summary report 5 After reviewing the listing click Print from your browser s File menu to create a hard copy of the report Figure 37 Chap 4 Using MediaWorks Figure 37 Data Statistics Summary Report Page lof 4 Daily Statistics Summary VR 778 SN90000098 90000098 192 1682 79 Eventide 2009 04 29T00 00 00 2009 04 30T00 00 00 Current Audio SHE Cals Archived Date HC7 Arch Cals Calls Day 220 Sire not Audio Date KB ach arh KB 2009 2009 04 29 04 12 00 30 00 23 22 14 a o UTC UTC 641359800 999999 209670 311802822 1484047986 999999 04 00 00 04 00 00 2009 2009 04 29 04 13 01 30 00 00 27 33 641363400 999999 209612 311802573 1484414456 999999 UTC UTC 04 00 00 04 00 00 2009 2009 04 29 04 13 02 30 00 01 33 56 D or e 641367000 999999 209570 311801454 1484760395 999999 04 00 00 04 00 00 2009 2009 04 29 04 13 03 30 00 02 38 25 bie TC 641370600 999999 209580 311803689 148506063 6 999999 04 00 00 04 00 00 2009 2009 04 29 04 13 04 30 00 03 42 43 7 atc UTE 641374200 999999 209589 311800472 1485360190 999999 04 00 00 04 00 00 2009 2009 04 29 04 13 05 30 00 04 47 15 pa N UTC UTC 641377800 999999 209570 311801686 1485647015 999999 04 00 00 04 00 00 2009 2009 04 29 04 13 641381400 999999
91. rovides a tabbed interface where each tab supports a distinct task such as Browsing Searching or Instant Recall The organization of your windows is optionally saved into layouts which can be retrieved at any time These custom layouts as well as the last window configuration used are remembered by MediaWorks between sessions The primary MediaWorks user interface is the Main window In addition MediaWorks includes a Menu bar containing a number of sub menu items that let you quickly perform a number of tasks Also one selection from the Menu bar is the Options sub menu item selected from the Tools menu which provides additional capability for using the MediaWorks application More 1 The Main Window Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 Frequently Asked Questions Selecting Frequently Asked Questions from the Help menu invokes the MediaWorks Frequently Asked Questions help What e this Shift F1 Selecting What s this from the Help menu or pressing the Shift F1 keys displays a question mark to the right of the cursor Moving the question mark to an area of the screen and then clicking will display a brief explanation about the selected field or screen area See Figure 7 Figure 7 What s This Online Help Results as of 2009 04 30 11 47 04 UTC 04 00 00 190 records 1 selected Source Name Channel Name Start Time Local z End Time Local Duration Caller ID D
92. rowse tab Figure 9 When viewing a Browse tab all of the connected sources appear in the list box on the left side of the main window If no sources are connected see Section 3 3 1 Sources Options for information about connecting to a source Below each source a list of months corresponding to the available data on the recorder will appear after you click on the sign next to the source Clicking on a sign next to a month will display all of the days in that month that data was recorded Clicking on a sign next to a day will open a list of channels on that recorder that contain the data for the day selected When you click on a channel MediaWorks retrieves the records for that channel and displays them in the upper right pane of the main window Figure 9 Browse Tab File Edit Tools Playback View Layout Help 203 records 1 selected Browse gt show Results as of 2009 06 11 NOL Source Name Channel Name Channel Number Start Time Local Duration Caller 1D DTMF D ung sN90000098 channel 49 a39 2009 06 11 16 50 00 UTC 04 0 E VR 778 SN90000098_ Channel 49 49 TC 04 0 16 50 30 UT Channel Name al M il Je ds 04 00 00 16 51 30 UTC 04 00 00 Thirty Seconds 4 Als eT j iow VR 778 SN90000098 Ch Channel49 Char lt eu pt S To retrieve records for a different day expand the tree for the appropriate day and
93. t Ctrl O The Open Incident menu item opens an existing local or remote incident in a new tab on the currently active top level window Close Tab Ctrl W This menu item closes the active tab on the active top level window You cannot close the last tab on a window EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 13 Save Incident Ctrl S The Save Incident menu item saves the active incident If an Incident tab is not active this option is not available Save Incident As Ctrl Alt S This menu item saves a copy of the active incident by prompting for a new incident name If an Incident tab is not active this option is not available Save All Ctrl Shift S Selecting the Save All menu item saves all open incidents in all windows Print Records This menu item opens the Print Records dialog box allowing you to print the current list of records If a list of records is not in the active tab this option is not available More Reports This menu item opens the Reports dialog box allowing you to print the following types of reports e Channel Activity Summary e Daily Statistics Summary e Channel Activity Exit Ctrl Q Selecting the Exit menu item closes all top level windows and exits the MediaWorks program 3 2 2 Edit Menu Selecting Edit from the Menu Bar provides the following menu items Select All Ctrl A The Select All menu item selects all records in the active ta
94. t Once removed the filter will not be used in subsequent searches Standard Additional Filters The following standard additional filters appear in the Filter drop down list of all recorders 34 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB Call Length Enter the minimum and maximum call durations MediaWorks will search for all records equal to or between these values Call Note Enter text in the Note box MediaWorks will perform a search for all records that contain this text string in the Notes field Check the Case sensitive box if you wish to make the search match case as well PIN For installations that use a PIN code enter the PIN number MediaWorks will include this as part of the search criteria Protected Search for all records that are protected or all records that are unprotected Telephone Enter the telephone number digits Check the Search DTMF box to find records which match the telephone number in the DTMF field Check the Search Caller ID box to find records which match the telephone number in the Caller ID field Call Direction This filter only applies to records that contain data in the Caller ID or DTMF fields Enable Incoming to find records that match incoming calls Enable Outgoing to find records that match outgoing calls Enable Unknown to match records that could not be identified as either incoming or outgoing Enable Use DTMF and Caller ID to determine to use heuristics on the dat
95. t e MET E 64 4 9 3 Recorders AD E 65 4 10 ACCESSING FUNCT E 66 4 10 1 Accessing Archives on a Network or Local Drive cceeceeeeeeeeeeeeeennnteeeeeeeeeeee 66 4 10 2 Accessing Archives on DVD ei ccccscessssarsietacesianea ceidsordecerttearetexshianshieentdeda eles inuenerttens 67 4 10 3 Accessing Archives on a RECOIrdeD ccceceeeeceee cette eeeeeeeeeeeeeeeeeeeessneneneeneeeeeeees 68 4 11 Printing RE 68 4 12 Generating Ee 70 4 12 1 Generating a Report From an Active Gearch AEN 70 4 12 2 Generating a Report From the Reports Gcreen 72 5 Frequently Asked Questions asssnnnnsunnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn nnmnnn nnn 77 6 Report Erol easbeugeseeeh deeg ce di canine edt aetna dad ene eee 79 iv Contents MediaWorks User Manual v1 9 5 B Revision History This section summarizes significant changes corrections and additions to the document The history appears in chronological order with the most recent document listed first Documents are identified by part number and applicable software SW version This section tracks documentation changes For a description of new software features and improvements introduced in a particular release see the product release notes on the Eventide company website May 26 2010 Part Number SW Description 14111404 v1 9 5 MediaWorks User Manual v1 9 5 Added support for client based label printers that con
96. tart Grouped Playback menu item starts grouped playback on the selected records Grouped playback is single play only and occurs when one record is related to another record in the database For example an audio record on one channel may have a related video record on another channel Start Mixed Playback Shift Return key The Start Mixed Playback menu item starts mixed playback on the selected record If there is no selection the first record in the list will begin playing Next Record Shift Right arrow In sequential mode Next Record skips to the next record as listed in the record view In mixed mode Next Record skips to the start of the next record in time order EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 17 18 Previous Record Shift Left arrow In sequential mode Previous Record skips to the previous record as listed in the record view or skips to the beginning of the current record depending on the time that the current record has been playing If the current record has been playing for less than 3 seconds it will skip to the previous record If the current record has been playing for more than 3 seconds it will skip to the beginning of the currently playing record In mixed mode Previous Record skips to the start of the previous record Skip Forward Right arrow The Skip Forward menu item scrubs forward by a user defined number of seconds default is 10 In sequential mode scrubbing re
97. tect Incident box to have MediaWorks encrypt the incident with a case sensitive password When the incident is saved locally you will be prompted for a password Enter any combination of numbers and letters and MediaWorks will encrypt the incident using this password Anytime the incident is opened you must provide the correct password to proceed The Description box allows you to provide additional information about the incident Once you have completed entering the Incident Properties information click the OK button Checking the Redaction Mode box allows you to selectively remove specific sections of the record provided you have selected the record from the Incident tab The redactions will apply to both playback and export Redactions are saved as part of an Incident This is useful in cases where the recording may be played in a public venue such as a courtroom where for security reasons the redacted portions of the record cannot be exposed To select a section or sections of a call record for redaction 1 From an Incident tab right click in the Timeline section to display the drop down menu 2 Check the Redaction Mode box 3 Click in a section of the call record where you want to redact a portion of the call A redaction box will appear You may increase or decrease the length of the box by dragging either the left or right border You may insert more than one redaction box in a record by repeating these steps Yo
98. the lower right hand pane referred to as the timeline The timeline can also be customized but only supports a single method of displaying the record data by time Together the record view and timeline view provide a comprehensive look into the same set of data Selections between the two views are synchronized any records selected in one are automatically selected in the other Similar 42 Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 operations may be performed from each view including playback exporting and record editing 4 4 2 The Record View The record view in the upper right hand pane presents record data in tabular format Figure 15 You may sort the information by clicking on the appropriate column head A small arrow will indicate the sort direction To reverse the sort click the column head again Columns can also be reorganized Click and drag any column head to a new position The type and number of columns can also be customized Right click any column and a menu of available column names will appear Select a column name from the list You may also add or delete a column from this menu To reset the columns to their user defined default values select the Reset to Default option Figure 15 Record View VR 778 SN90000098 Channel R 778 SN90000098 Channel 2009 06 11 00 11 05 UTC 04 0 2009 06 11 00 11 40 UTC 04 00 35 2009 06 11 00 11 49 UTC 04 0 2009 06 11 00 13 28 UTC 04 01 3
99. tion Export 2 The second step Select file divisions will be highlighted You may select One file per record sequential One file per timeline grouping e g channel EL MediaWorks User Manual v1 9 5 Chap 4 Using MediaWorks 53 or One file for the entire record set mixed Make your choice and then click the Next gt button 2 Export Media Export steps How would you like your exported media divided Select media e One file per record sequential One file per timeline grouping e g channel Select file divisions One file For the entire record set mixed Select boundaries Select audio options Select destination Export 3 The third step Select boundaries will be highlighted You can select the start and end time boundaries of the media to be exported for Mixed exports only Define a Start boundary and Stop boundary for the records Check the Skip Inactive audio video Periods box to skip the space between records Check the Say date and time box if you wish to include an audio recording stating the date and time these records were exported After making your selections click the Next gt button 2 Export Media Export steps Ss uf Would you like to apply time boundaries to your export v Apply boundaries Select media m Boundaries Start boundary af Select file divisions Stop boundary Gelert EE _ Skip Inactive audio video Periods Say dat
100. to which you had previously been connected At each prompt enter the password to connect to the respective source For more information about adding a source refer to 3 3 1 Sources Options 2 3 Retrieving and Playing a Record The quickest way to locate records is from the Browse tab in the Main Window see Section 1 1 The Main Window When the Browse tab is selected the pane on the left contains a list of recordings under the connected source and the date on which they were recorded Clicking on the box to the left of a recorder drops down a list of dates The sign in the box changes from a to a Clicking on the box to the left of a date drops down a list of all the channels for that date in which one or more calls were recorded Selecting a particular channel causes all of the records for that channel to be displayed in the upper right Record pane see Section 4 4 2 The Record View of the Main Window In addition a timeline representation of all records on that channel organized by start time is displayed in the lower right hand pane see Section 4 4 4 The Timeline View of the window For additional information about locating records see Section 4 1 1 Browsing for Records and Section 4 1 2 Searching for Records Once the records are displayed press the Play button located in the Playback console see Section 4 4 6 The Playback Console at the bottom of the window The first record in the list will begin playing To play
101. top of the screen select the directory containing the archive data Be sure the directory name is displayed in the Directory box at the bottom of the screen 5 Click the OK button to access the directory and search for record retrieval Search and access the records in the same way you would on the recorder Figure 30 Add Source Archive Screen 2 Options General 2 Add source Channel Groups Filters Instant Recall Recorder Playback Export Presets 3 Default Columns Lookin Searches Tra Talking Time BO My C Timeline el doc Layouts LJ crichi etc Change Password Bui GL DE Directory distrib Files of type el OH Cancel 4 10 2 Accessing Archives on DVD To locate records that have been archived on a DVD perform the following 1 With the MediaWorks program running insert the DVD disc into the DVD drive on your PC 2 MediaWorks will automatically detect that the disc contains archives of call records and display an alert asking you Do you want to load the archive found at D 3 Click the Yes button and MediaWorks will scan the disk s contents and automatically load the records into the application The archived records will subsequently be displayed in the channel area of the main screen All records in the archive are now searchable and retrievable 4 Ifthe auto detect does not work you can manually select the archive by selecting the DVD drive and then sele
102. u may remove a redaction box by right clicking anywhere inside the box and selecting Remove 4 To exit the Redaction Mode click in an empty area within the Timeline i e not on a record and uncheck the Redaction Mode box 4 4 5 Playing Audio or Video Records Once you have located records from the Browse Search or Incident tabs you have a number of options for playing the records The following information describes the options for playing records in the Sequential mode In this mode records are played one record at a time in the order in which they appear in the record list To change the play order sort the list of records differently Playback will adapt to the new sequence For information about playing records in the Mixed and Grouped modes see Section 4 4 7 Playback Modes Chap 4 Using MediaWorks MediaWorks User Manual v1 9 5 EB Playing Audio Records To begin playing the audio from a record press the Play button in the Playback console see Section 4 4 6 The Playback Console at the bottom of the screen The first record in the list will begin playing To indicate where the playback is emanating from a green arrow appears on the right side of the tab at the top of the screen and another green arrow appears to the left of the record in the Record pane Alternatively select a record and press Enter on the keyboard to begin playback or press the Spacebar on the keyboard to begin pause and resume playback Once the f
103. video display Check this box to include the time as defined in the Recorder Setup configuration in the video display Show UTC time in the video display Check this box to show the time as Universal Time Coordinated UTC a k a Greenwich mean time in the video display 3 3 13 Layouts Options Configure up to ten layout presets using these options Rename a selected layout by clicking the Rename button Layouts can also be imported and exported in order to share them with other users Select a layout and click on the Export button to save the layout as a file Other layouts may be imported by clicking on the Import button Note The currently selected layout will be replaced by the imported layout 3 3 14 Change Password Options For those sources that support it your current password can be changed Select a source from the list and enter your new password in the New password box Enter the new password again in the Repeat new password box and then click on the Apply button Your password will now be changed on the source recorder EB MediaWorks User Manual v1 9 5 Chap 3 MediaWorks User Interface 29 30 Chap 3 MediaWorks User Interface MediaWorks User Manual v1 9 5 EL 4 Using MediaWorks MediaWorks provides several ways to locate organize see Section 4 1 Locating and Organizing Records and monitor see Section 4 9 Monitoring Recorders data stored on Eventide recorders Once records have been found t
104. werful layout scheme for its application windows Most of the functionality in MediaWorks is controlled from a single top level window Advanced users can open multiple top level windows if necessary Each top level window provides a tabbed interface where each tab supports a distinct task such as Browsing Searching or Instant Recall The organization of your windows is optionally saved into layouts which can be retrieved at any time These custom layouts as well as the last window configuration used are remembered by MediaWorks between sessions The primary MediaWorks user interface is the Main Window see Section 1 1 The Main Window In addition MediaWorks includes a Menu Bar see Section 3 2 The Menu Bar containing a number of items that let you quickly perform tasks The Tools menu see Section 3 2 3 Tools Menu on the Menu Bar includes an item called Options which provides important capabilities for using the MediaWorks application see Section 3 3 Tools Options The Tools menu also includes an item called Archive List which allows you to print labels for archived data see Section 4 11 Printing Labels 1 1 The Main Window The Main window Figure 1 is the primary workspace for interfacing to a recorder using MediaWorks You can open as many windows as needed The Main window uses tabs located across the top of the window to organize information into different views Clicking on a tab will cause that tab to be active Th

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