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Serial Console Server User Manual

1. SN0108A Rear View 1 2 4 Y 10 ir g fl O ae 3 5 SN0116A Rear View 1 2 4 y KP ORE oE p A AAA OOOO ____ 3 5 No Component Description 1 Grounding The grounding wire that is used to ground the unit attaches Terminal here 2 Power These standard rocker switches power the unit on and off Switches Power Sockets The power cable s plugs in here 4 LAN Ports The cables that connect the unit to the primary and the backup network interfaces 10 100 1000 Mbps plug in here 5 Serial Ports The Cat 5e cables that connect to the serial devices or RJ45 to Serial adapters plug in here 15 Serial Console Server User Manual SN0132 Rear View AC Power 7 a Ll dS Sa JO III jo El PALAS EAN 5 SN0148 Rear View AC Power 1 2 3 4 l Mn de O aA O DIAS IATA AI oy oo O A I E A O O A d Lo 5 No Component Description 1 Grounding The grounding wire that is used to ground the unit attaches Terminal here 2 Power These standard rocker switches power the unit on and off Switches 3 LAN Ports The cables that connect the unit to the primary and the backup network interfaces 10 100 1
2. General Username administrator Y Local User Password Pecccccccccocoooccs Confirm Password eeccecececccsosocos Description Description of Administrator Role Super Administrator Administrator O User m 3 Change the Username and Password to something unique 4 Enter the password again in the Confirm Password field to confirm it is correct 5 Click Save located at the bottom of the page 6 When the dialog box informing you that the change completed successfully appears Click OK 37 Serial Console Server User Manual This Page Intentionally Left Blank 38 Chapter 4 The User Interface Overview Once you have successfully logged in the Serial Console Server s Main Page appears The look of the page varies slightly depending on which method you used to log in Each of the interfaces is described in the sections that follow Access The Serial Console Server can be accessed from a local console locally connected computer or laptop running terminal application software such as Microsoft HyperTerminal or the SNViewerUSB application or from a remote computer using Telnet SSH PuTTY or web based browser see First Time Setup page 31 for details No matter which access method you choose the Serial Console Server s authentication procedure requires you to submit a valid username and password If you supply invalid login information the authenticat
3. y SMTP Settings Y Enable report from the following SMTP Server SMTP Server 10 0 92 132 SMTP Port 25 7 My server requires authentication Account Name jack Password eeeeeeee From jack qatest mail To jack qatest mail Log Server gt SNMP Settings SysLog Settings SMS Settings SMTP Settings To have the Serial Console Server email reports from the SMTP server to you do the following 1 Enable the Enable report from the following SMTP server and key in either the IPv4 address IPv6 address or domain name of the SMTP server 2 Key in the SMTP port 3 If your server requires authentication put a check in the My server requires authentication checkbox and key in the appropriate account information in the Account Name and Password fields 4 Key in the email address of where the report is being sent from in the From field Note 1 Only one email address is allowed in the From field and it cannot exceed 64 Bytes 2 1 Byte 1 English alphanumeric character 98 Chapter 8 Device Management 5 Key in the email address addresses of where you want the SMTP reports sent to in the To field Note If you are sending the report to more than one email address separate the addresses with a semicolon The total cannot exceed 256 Bytes Log Server Important transactions that occur on the Serial Console Server such as logins and internal status messages are kept in an autom
4. Serial Console Server User Manual Terminolo Throughout the manual we make reference to the terms Local and Remote in regard to the operators and equipment deployed in a Serial Console Server installation Depending on the point of view users and servers can be considered Local under some circumstances and Remote under others Serial Console Server s Point of View Remote users We refer to a user as a Remote user when we think of him as someone who logs into the Serial Console Server over the net from a location that is remote from the Serial Console Server Local Console a computer connected directly to the Serial Console Server by a physical connection Servers Serial Device or Port Device any device attached to the Serial Console Server s ports via cable User s Point of View Local client users We refer to a user as a Local user when we think of him as sitting at his computer performing operations on the devices connected to the Serial Console Server that is remote from him When we describe the overall system architecture we are usually speaking from the Serial Console Server s point of view in which case the users are considered remote When we speak about operations users perform via the browser viewers and AP programs over the net we are usually speaking from the user s point of view in which case the Serial Console Server and the devices connected to it are considered remo
5. 2 Power Switch This standard rocker switches power the unit on and off 3 Grounding Terminal here The grounding wire that is used to ground the unit attaches 4 LAN Port The cable that connect the unit to the network interface 10 100 1000 Mbps plugs in here 5 Serial Ports The Cat 5e cables that connect to the serial devices or RJ45 to Serial adapters plug in here 18 Chapter 2 Hardware Setup Before You Begin device is provided on page 131 Please review it before 1 1 Important safety information regarding the placement of this proceeding 2 Make sure that the power to any device that you connect to the installation has been turned off You must unplug the power cords Stacking and Rack Mounting The Serial Console Server can be stacked on the desktop or rack mounted in a variety of ways The following sections take you through the procedures for each method Stacking The Serial Console Server can be placed on any appropriate level surface that can safely support its weight plus the weight of its attached cables To place the device or to stack units if you are daisy chaining them remove the backing material from the bottom of the rubber feet that came with your package and stick them onto the device s bottom panel at the corners as shown in the diagram on the following page Serial Console Server User Manual Note To ensure adequate ventilation allow at least 5 1 c
6. Chapter 7 User Management Assigning Device Permissions From the Groups Notebook To assign a device permissions to a Group of users do the following 1 In the Sidebar Groups list click the group s name _or In the main panel select the group s name Click Modify In the Groups notebook that comes up select the Devices tab The screen that comes up is the same one that appears in the User s notebook The only difference is that whatever settings you make apply to all members of the group instead of just one individual member Make your device assignments according to the information described under Assigning Device Permissions From the User s Notebook page 87 89 Serial Console Server User Manual This Page Intentionally Left Blank 90 Chapter 8 Device Management Devices The Device Management page opens with the top level Serial Console Server selected in the Sidebar with all 1ts ports nested below and the Device Information page displaying in the main panel Device Information General Device Name SNO148 Description MFG XXX XXX Network Interfaces bondo MAC 00107448002A ipv4 addr 10 3 42 178 Mask 255 255 255 0 li Power Supply Detection Power 1 Status on Power 2 Status off Mounted Devices NFS Settings NFS Name Source Status Auto Operation nfs1 N A nfs2 N A nfs3 N A nfs4 N A General The Ge
7. Notebook 89 Chapter 8 Device Management DEVICES gt ico moe Peete hee heres eed de eed Mee a boat ies 91 Serial Console Server User Manual OU iii a A A eae A AA ASSOCIALION ores ee tear a di ol Date TiIMe vies Dita at a ias dis al Chapter 9 Log OVEIWVIEW tir A A A A Bee i es System Logs vies aber dora rr rara a Pases Gee dep Gees Elina et ee ete eae wide eee eb ee Bl de ENY Log Notification Settings 0 0 auauua Chapter 10 Maintenance OVOGIVIEW sas fn A DA RAS eed Ge ee et RE ae Backup Restore eniran i enaa E a A e Backup s 2 002088 T A A A ee ee Resto scp a Pica p dnc tia pedigree tle lia ri Firmware Upgrade vicooo contains card cd ee oe eta eee CGentificates cid E ee Appendix Safety Instructions ooooocoooooocoo ra ei General oetecee soda Sinead NA Rack Mounting 0 000 e eee tee Technical Suppala hee eae eae eon satel arate eect International se 02 pc02ep deca le rr a dae aa led North America gc ee ek ec eden beac ee ae Specifications mis erie a Os Phew pel ene a SNO108A SNO116A 00 eee SN0132 SNO148 ws ee ee ee ar dee e SN0132D SNO148D 0 eee SNOTOS SNOT A A a IP Address Determination n n anaana anaana IPv6 Stateless Autoconfiguration 0 0 cee ee eee Virtual Modem Details 0 0 0 0 cee ee AT Command Set Support 0 0 0 eee Port Forwarding imita vad aes a geet Ee eet oe ds Clear Login Information ooooo
8. 69 Serial Console Server User Manual Setting Meaning Port Name You can give a port an appropriate name by editing the Port Name field Baud Rate This sets the port s data transfer speed Choices are from 300 115200 drop down the list to see all options Set this to match the baud rate setting of the connected device Default is 9600 which is a default setting for many serial devices Data Bits This sets the number of bits used to transmit one character of data Choices are 5 6 7 and 8 Set this to match the data bit setting of the connected device Default is 8 which is a default setting for many serial devices Parity This bit checks the integrity of the transmitted data Choices are None Odd Even Mark Space Set this to match the parity setting of the connected device Default is None which is a default setting for many serial devices Stop Bits This indicates that a character has been transmitted Set this to match the stop bit setting of the connected device Choices are 1 1 5 and 2 Default is 1 which is a default setting for many serial devices Flow Control This allows you to choose how the data flow will be controlled Choices are None Hardware RTS CTS and XON XOFF Set this to match the flow control setting of the connected device Default is None Toggle DTR Enabling this parameter allows the DTR signal to toggle between enabled and disable
9. For Console Management operating mode Telnet SSH client a third party client such as PuTTY or web browser must be installed For the browser based WinClient ActiveX SN Viewer for console operating mode and DirectX 8 must be present and at least 2MB of memory must be available after installation For the browser based Java Applet Viewer SNViewer for console management operating mode Sun s Java 2 JRE 1 4 2 or higher must be installed and at least 2MB of memory must be available after installation Java is available for free download from the Sun Java website http java sun com The Virtual COM port driver Real COM port support requires Windows 2000 or higher Under Vista 32 bit version only the administrator can install the Virtual Port Management Utility ordinary users can only operate the mapped Real COM ports The current Linux TTY driver supports kernels 2 2 2 4 2 6 up to 2 6 39 and 3 1 up to 3 1 5 23 The Fixed TTY driver for UNIX supports Unix OpenServer Unix Ware 7 SVR 5 Unix Ware 2 1 SVR 4 2 QNX 4 25 QNX 6 FreeBSD Solaris 10 AIX 5 x and HP UX 11i For the Log Server you must have the Microsoft Jet OLEDB 4 0 or higher driver installed Chapter 1 Introduction RJ 45 to Serial Adapters Cat 5e or higher cable is required to connect the Serial Console Server to the RJ 45 Serial Adapters see page 25 The various RJ 45 to Serial Adapters offered by ALTUSEN a
10. Login _ Connected 0 00 28 Auto detect 9600 8 N 1 Since this is the first time you are logging in use the default Username administrator and the default Password password Local Console Main Menu After you login via HyperTerminal or SNViewerUSB the text based menu appears ISNB1 48 Main Menu Preferences User Management Port Settings Port Access Device Management Sessions Q Logout Select one m The Main Menu is the text based equivalent of the browser based configuration and control functions described throughout this manual You can reference the information provided for the browser version as you work your way through the sub menus 33 Serial Console Server User Manual Remote Login You can login remotely from a computer running Telnet PuTTY or via Web Browser The remote login Main Menu for Telnet and PuTTY are a text based equivalent of the browser based GUI and control functions as described throughout this manual You can reference the detailed information provided for the web browser version Browser Login page 35 as you work your way through the text sub menus and configure the settings discussed in this chapter Telnet Login Start Telnet type open 192 168 0 60 press Enter and a login prompt will appear as show here BE Welcome to ALTUSEN SNB148 Copyright lt c gt 2689 2612 ATEN International Co Ltd Login Since this is the first time you are
11. Modem ignores the DTR line amp D1 DTR OFF causes the modem to switch to command mode without disconnecting amp D2 DTR OFF switches modem to command mode hangs up and disables auto answer Default amp D3 DTR OFF initializes the modem AT amp F CR Restore factory configuration If successful OK CR LF Reset S registers and general option status to If failure ERROR CRI LF default values AT8W CR Save configuration If successful OK CR LF Write the current configuration settings into If failure ERROR CRI LF memory including the S register values and general option status ATB CR None OK CR LF ATC CR None OK CR LF ATL CR None OK CR LF ATM CR None OK CR LF ATN CR None OK CR LF ATX CR None OK CR LF ATY CR None OK CR LF ATW CR None OK CR LF Other AT None OK CR LF Commands 144 Appendix Port Forwarding For devices located behind a router port forwarding allows the router to pass data coming in over a specific port to a specific device By setting the port forwarding parameters you tell the router which device to send the data that comes in over a particular port to For example if the Serial Console Server connected to a particular router has an IP address of 192 168 1 180 you would log into your router s setup program and access the Port Forwarding sometimes referred to as Virtual Server configuration page You would then specify 192 168 1 180 for th
12. Occupy Timeout sec Exit Macro Exit gt gt Com 01 Connection Protocol V SSH V Telnet CRLF Translation Enabled Alert Strings Command Filters Setting Meaning Max Sessions Set the maximum number of concurrent sessions here Suspend The Suspend character is used to bring up the Suspend Menu in Character Telnet sessions Valid characters are A Z except H I J and M which may not be used Chapter 6 Port Access Setting Meaning Access Mode Defines how the port is to be accessed when multiple users have logged on as follows Exclusive The first user to access the port has exclusive control over the port No other users can view the port The Timeout function does not apply to ports which have this setting Occupy The first user to access the port has control over the port However additional users may view the port If the user who controls the port is inactive for longer than the time set in the Timeout box port control is transferred to the next user who makes a change on the system Share Users simultaneously share control over the port Input from the users is placed in a queue and executed chronologically Occupy If there is no input on this port for the amount of time set with this Timeout function the port is released for use by another user Exit Macro Set the Exit Macro here You can create a macro that will execute when exiting the serial device
13. The Sidebar Tree Structure 0 2 eee 58 EMS ii eee ded ae ee set a es to E E tab ds 59 Connections aei fk cas eis O eo ee eee ees meee ae 60 TelnevSSH errer sa5 eee a pee Ba diata eee de 61 Port Attribute Sra eegene perio ees Bea ler area arid wed 62 Favorites ica A ee a eed 63 AAA A e e aes e a i EEE a eg 63 Preferences iia re cent a tenpoa ise hoe EP bear See ae eck EEE N ra E 64 SESSIONS A A E NE oe Sen had a a 66 ACCESS A o te ke Say 67 POP ios 69 Port Buffering sidera meea eea a ie ep dd 71 Operating Mode mie eassa i a ie e e eee ee 72 Chapter 7 User Management OMR Wicca A a a eee 75 USAS A E ta 76 Adding USers ig sense at a a 76 Modifying User Accounts 0 00 eect ete 79 Deleting User ACCOUN S o ooococccoo 79 GOUDES 222A ec hee hy Eat ete eee A ha San Bae oh AA ipida 80 Creating Groups wise gee pols ee ee ew eee Ev ae be ie ees 80 Modifying Groups 0 eee ete 82 Deleting Groups iser aer 0 fia rr bee eee ela Be dae ee 82 Users and Groups iio herie co be Be Se Be ee eg 83 Assigning Users to a Group From the User s Notebook 83 Removing Users From a Group From the User s Notebook 84 Assigning Users to a Group From the Group s Notebook 85 Removing Users From a Group From the Group s Notebook 86 Device Assignment 000 0c cee ee 87 Assigning Device Permissions From the User s Notebook 87 Assigning Device Permissions From the Groups
14. plugging cables into their appropriate ports is all that is entailed A choice of browser based GUI Telnet SSH laptop USB console SNO108A SNO116A SN0132 SNO148 and VT console terminal sessions make configuration and operation smooth and convenient The SNO108A SN0116A SN0132 SN0148 SN9108 SN91 16 s firmware is upgradeable so you can stay current with the latest improvements simply by downloading updates from our website With its advanced features and ease of operation the Serial Console Server is the most convenient most reliable and most cost effective way to centrally manage your remote serially connected IT products Chapter 1 Introduction Features System Accessibility and Availability 46 1 1 2 Remote serial access for up to 8 16 32 48 servers or other serial devices Secure in band and out of band network access to serial consoles In band access of Ethernet Browser access with an intuitive GUI Terminal based access with a menu driven UI Out of band access of dial up modem Modem dial in dial back dial out SN0108A SNO0116A SN0132 SNO148 Include Front access USB ports for USB storage or for USB based PC cards Laptop USB Console LUC port for extra local console access via laptop computer Dual Ethernet ports for redundancy or for dual IP addresses access Dual power supply Serial Console Management Convenient and simple access via browser or T
15. router that supports the IPv6 Stateless Autoconfiguration function the Serial Console Server can obtain its prefix information from that device in order to generate its IPv6 address For example 2001 74ff fe6e 59 As above the address is displayed in the General list box of the Device Management Device Information page see page 91 Once you have determined what the IPv6 address is you can use it when logging in from a browser or the Win and Java Client AP programs For example If you are logging in from a browser you would key in http 2001 74ff fe6e 59 for the URL bar If you are logging in with the AP program you would key 2001 74ff fe6e 59 for the IP field of the Server panel 142 Appendix Virtual Modem Details The Serial Console Server s Virtual Modem function emulates a hardware modem to provide high speed serial modem functionality over an Ethernet LAN or WAN using TCP IP rather than over slower less reliable telephone lines AT Command Set Support The Serial Console Server supports a subset of the standard Hayes command set as well as some extended commands as shown in the following table Command Operation Response Return to command mode The escape character can be changed by modifying the S2 register none A Repeat the last command string If successful OK CR LF If failure ERROR CR LF ATA CR _ Answer m
16. the IPv6 address or the domain name in the CC Server IP field Note If this function is enabled PON devices do not appear in the Sidebar even ifthey are configured on the Serial Console Server This is because they are managed via the CC server 105 Serial Console Server User Manual OOBC In case the Serial Console Server cannot be accessed with the usual LAN based methods it can be accessed via the Serial Console Server s modem port or one of the serial ports SN9108 SN9116 configured for a modem To enable support for PPP modem operation click to put a checkmark in the Enable Out of Band Access checkbox SN0108A SN0116A SN0132 SN0148 ooBc Console Port Settings Baud Rate 9600 Parity None Data Bits 8 bits Stop Bits 1 bit dE ad E Flow Control None PPP Settings Modem Settings Initialization String PPP Dial In Settings E Enable Dial In Dial Back Enable Dial Back Fixed Dial Back Number Flexible Dial Back Allow the caller to set the callback number PPP Server PPP Client PPP Dial Out Settings E Enable Dial Out ISP Settings SN9108 SN9116 OOBC Console Port Settings Port Number comi hd Baud Rate 9600 v Parity None L Data Bits 8 bits X Stop Bits 1 bit v Flow Control None y PON Settings Port Number Le PPP Settings Modem Settings Port Number Y Initialization String PPP Dial In Settings
17. 01 COM1 Console Management Telnet SSH Dump Buffer 7890123456789 0123456789012 02 03 COM3 TCP Server Dump Buffer 7890123456789 0123456789012 03 05 COM5 RealCOM Port Dump Buffer 7890123456789 0123456789012 History The History page provides a record of each time that a port was accessed It provides quick access to the most recently used ports You can access a port shown in the main panel by clicking it s Telnet or SSH button History Port a a 5 Th e i Number Port Name Status Busy Operation Mode Time Operation 06 COM6 RealCOM Port 03 08 2000 Dump Buffer 7890123456789 20 38 02 0123456789012 07 COM7 a E RealCOM Port 03 08 2000 Dump Buffer 7890123456789 20 39 30 0123456789012 02 COM2 Console Management 09 12 2012 Telnet SSH 7890123456789 02 22 32 0123456789012 A 01 COM1 Console Management 09 12 2012 Telnet SSH 7890123456789 04 21 52 0123456789012 A 03 COM3 TCP Server 09 12 2012 Dump Buffer 7890123456789 04 22 02 0123456789012 Delete Ifthere are more entries than there is room on the screen a scroll bar appears to let you scroll up and down to see the entire record To clear the record click the Delete button at the bottom right of the page You can change the sort order by clicking the column headings 63 Serial Console Server User Manual Preferences The Preferences page allows users to set up t
18. 116 Chapter 8 Device Management New System Time Use these fields to change the switch s time and date settings as follows To set the switch s time and date to match the time and date of the computer you are logged in to select the Synchronize with computer time radio button Note Your computer s time and date are displayed in the fields just below the heading These fields are for information purposes only To set the time and date to values of your choosing select the Set manually radio button and key the settings into their appropriate fields using the YYYY MM DD and HH MM SS formats To have the time automatically synchronized to a network time server select the Synchronize with NTP server radio button Ifyou want to use your network s default time server put a check in the Using default NTP server checkbox Ifyou want to specify a time server make sure that the Using default NTP server checkbox is unchecked then key in the IP address of the time server of your choice in the Primary NTP Server field If you want to configure an alternate time server key in the IP address of the time server in the Alternate NTP Server field Click Save to apply the changes Time Zone To establish the time zone that the Serial Console Server is located in drop down the Time Zone list and choose the city that most closely corresponds to where it is located Click Save to apply the changes 11
19. 141 Subnet Mask Default Gateway 10 0 90 254 Preferred DNS server 10 0 0 6 Alternate DNS server 10 0 0 7 Set IP address manually Fixed IP 255 255 255 0 Set DNS server address manually Obtain IP address automatically DHCP Obtain DNS server address automatically IPv6 Configuration Obtain IP address automatically DHCP Set IP address manually Fixed IP IP Address 2008 1 Prefix Length 64 Default Gateway 2008 1 Obtain DNS server address automatically Set DNS server address manually Preferred DNS server fe80 210 74ff fe48 20c Alternate DNS server fe80 210 74ff fe48 20c Ti page 93 Save 36 Chapter 3 Super Administrator Setup Changing the Super Administrator Login To change the default Super Administrator Username and Password do the following 1 At the top of the screen click the User Management tab The User Management page has a list of Users and Groups in the Sidebar at the left and a more detailed list of users with more information about them in the large central panel Since this is the first time the page is being accessed only the Super Administrator appears User Type Description administrator Super Administrator Activated Description of Administrator 2 Click on the account in the left panel or select 1t in the central panel then click Modify at the bottom of the page The User Information page appears
20. 4 lt gt 7 GND 5 lt gt 5 RXD 6 lt gt 3 DSR 7 amp 8 EA gt 4 9 NC not used SA0146 RJ45 F to DB9 F Blue Connector DTE to DCE RJ45 Pins 8 os RTS 1 AA DTR 2 lt a 4 TXD 3 lt a 3 CTS 4 lt E A GND 5 lt 5 RXD 6 lt 7 A DCD 7 lt 4 DSR 8 lt 2 A 9 NC not used 149 Serial Console Server User Manual SA0147 RJ45 F to DB25 M Blue Connector DTE to DTE RJ45 Pins 8 Computer DB25 RTS 1 AA gt 5 DTR 2 lt ___ __ gt 6 8 TXD 3 lt gt CTS 4 lt gt 4 GND 5 lt gt RXD 6 lt 2 DSR 7 amp 8 1 gt 20 Other pins not used SA0148 RJ45 F to DB25 F Blue Connector DTE to DCE RJ45 Pins 8 Modem Device DB25 RTS 1 lt gt 4 DTR 2 Ez gt 20 TXD 3 lt gt 2 CTS 4 lt gt 5 GND 5 lt gt 7 RXD 6 lt gt 3 DCD 7 lt gt 8 DSR 8 lt gt 6 Other pins not used 150 Appendix Limited Warranty ALTUSEN warrants this product against defects in material or workmanship for a period of one 1 year from the date of purchase If this product proves to be defective contact ALTUSEN s support department for repair or replacement of your unit ALTUSEN will not issue a refund Return requests can not be processed without the original proof of purchase When returning the product you must ship the product in its original packaging or packaging that gives an equal degree of protection Include your p
21. 7 108 2 108 4 Clear All This page provides a sorted listing of the power associations that have been made via the Power Management page You can change the sort order by clicking the column headings To remove a power association select it and click Delete To remove all of the power associations click Clear All 115 Serial Console Server User Manual Date Time The Date Time dialog page sets the Serial Console Server time parameters Current System Time Date YYYY MM DD Time HH MM SS New System Time Synchronize with computer time Date YYYY MM DD 11 06 2012 Time HH MM SS 14 57 58 Set manually Date YYYY MM DD Time HH MM SS Synchronize with NTP server Using default NTP server Primary NTP Server Alternate NTP Server SN0148 Time Zone Time Zone GMT 08 00 Taipei Set the parameters according to the information below Current System Time This section displays the time and date that the switch is currently set to The time and date fields are for information purposes and cannot be edited Note In the Browser UI the system time displays the time relative to the time zone that the web browser session originates from not the time zone of the Switch If the web browser session originates from a time zone that is different from the switch s time zone the time shown in the display will be different from the switch s time
22. 8 Components 4 rnr More wee daa oe Sd eae Ye te oddest boat oS 9 SNO108A Front View 0 2 0 0 000 eee 9 SNO116A Front View 020 0000 ee 9 SNO0132 Front View 0 2 0 0 ete eee 11 SNO148 Front View 0 2 ee tees 11 9N9108 Front VIEW jen ceca ete eee a fee foe 13 SN9116 Front VIEW eerta enne o ie e a ae aa 13 SN0108A Rear VieW o ooooococcccoocc tee 15 SN0116A Rear VieW o ooocococccoooo 15 SN0132 Rear View AC Power 0000 ee eee ee eaee 16 SN0148 Rear View AC Power 000 c eee eee eee 16 SN0132 Rear View DC Power 0 00 eee ee eee 17 vii Serial Console Server User Manual SNO0148 Rear View DC Power o ooccooccocccocco 17 ON9108 Rear Vie W ecr cncitpru nso nerto ura a oa 18 SN9 116 Rear ViOW eni ere da EE ete a de te 18 Chapter 2 Hardware Setup Before Yo Begin eisa 22 as eee niran e 19 Stacking and Rack Mounting aaua 19 Stacking pirita a ia 19 Rack Mounting s eein n eee eee tee 21 Serial Console Server Installati0N ooooooooooo oo 25 SN0108A SNO116A SNO132 SNO148 Installation 25 SN9108 SN9116 Installation 0 6 0 ee 28 Chapter 3 Super Administrator Setup OVEIVIGW 0 fn eee is ei AAA cnt AA dee Soe 31 First Time Setups vn oes ad nee ae ee a Pee ee 31 Local Ogden 31 Remote Login soeces opti as babes De o a ea 34 O eh ae a GAEE gE AE EE A AE D a a a ENEE EE 36 Network Set p mn g rrain en I E a
23. Connection Use the check boxes to enable disable SSH and Telnet connection Protocol protocols CRLF This allows you to select whether to send a Carriage Return and Line Translation Feed signal CRLF Alert Stings The Port Alert Strings dialog box provides a way for you to be informed about problems that occur on the devices connected to the Serial Console Server s ports Alert Strings Y Enable Alert String Alert String 111 Alert String2 222 Alert String3 333 Alert String4 444 Alert String5 555 Alert String6 666 Alert String7 777 Alert String8 888 Alert String9 999 Alert String10 000 When a device has a problem such as a critical error that requires a reboot or an SNMP Trap event has been triggered debug messages can be sent through its serial port to the Serial Console Server s COM port When the Serial Console Server receives such a message it can send an SNMP Trap alert and or an email to inform the user specified here ofthe problem You can specify up to 10 types of alerts 73 Serial Console Server User Manual After setting up this page whenever one of the specified alerts is generated you will be informed of its occurrence Command Filters Y Enable Command Filter Command Filter1 Is Command Filter2 dir Command Filter3 pwd Command Filter4 Command Filters Command Filter6 Command Filter7 Command Filter8 Command Filter Command Filter10 Command Filter
24. E gt rrrrrrrrrrrrrrrerrr WWWWWWWWWWWWWWWWWWWW 4 In the Available column select the user that you want to be a member of the group 5 Click the Right Arrow to put the user s name into the Selected column 6 Repeat the above for any other users that you want to be members of the group 7 Click Save when you are done Note Ifa user has permissions in addition to the ones assigned to the group the user keeps those permissions in addition to the group ones 85 Serial Console Server User Manual Removing Users From a Group From the Group s Notebook To remove a user from a group from the Group s notebook do the following 1 In the Sidebar Group list click the group s name In the main panel select the group s name Click Modify In the Group notebook that comes up select the Members tab A screen similar to the one below appears Available Users Selected Users 1 12345678901234567890123456789012 2 3 3333333 4 rrrrrrrrrrrrrrrerrr WwW E In the Selected column select the user that you want to remove from the group Click the Left Arrow to remove the user s name from the Selected column It goes back into the Available column Repeat the above for any other users that you want to remove from the group Click Save when you are done 86 Chapter 7 User Management Device Assignment When a user logs in to the Serial
25. Sets the minimum number of characters required for a password Acceptable values are from 0 16 A setting of O means that no password is required Users can login with only a Username The default is 6 Password Must Contain At Checking any of these items requires users to Least include at least one uppercase letter one lowercase letter or one number in their password Note This policy only affects user accounts created after this policy has been enabled and password changes to existing user accounts Users accounts created before this policy was enabled and there is no change to the existing passwords are not affected Password Expiration Enter a value in days for all passwords to expire 112 Chapter 8 Device Management Association The Association tab lets you make your power management settings such as synchronizing on off reboot with associated PON Power Over the NetTM devices Power Management The Power Management page is used to associate a PON outlet with a serial device s port on the Serial Console Server Once an association has been made the power status of the device attached to the port can be controlled from the Port Access page rather than having to control the power status by opening a separate web session to the PON device Power Management Summary PON Associate Settings Synchronization of operation On Off Reboot Power Supply Operation Add r Outlet S
26. Tab Bar The tab bar contains the Serial Console Server main operation categories The items that appear in the tab bar are determined by the user s type and the authorization options that were selected when the user s account was created 2 Menu Bar The menu bar contains operational sub categories that pertain to the item selected in the tab bar The items that appear in the menu bar are determined by the user s type and the authorization options that were selected when the user s account was created 42 Chapter 4 The User Interface No Item Description Sidebar The Sidebar provides a tree view listing of ports that relate to the various tab bar and menu bar selections Clicking a node in the Sidebar brings up a page with the details that are relevant to it There is a Filter button at the bottom of the Sidebar that lets you expand or narrow the scope of the ports that appear in the tree About About provides information regarding the Serial Console Server s current firmware version Logout Click this button to log out of your Serial Console Server session Welcome Message If this function is enabled see Welcome Message page 65 a welcome message displays here Interactive Display Panel This is your main work area The screens that appear here reflect your menu choices and Sidebar node selection 43 Serial Console Server User Manual
27. The Tab Bar The number and type of icons that appear on the Tab Bar at the top of the page are determined by the user s type Super Administrator Administrator User and the permissions assigned when the user s account was created The chapters following this one give detailed information about each section ofthe web browser The functions associated with each of the icons are explained in the table below Icon Function Port Access The Port Access page is used to access and control the devices on the Serial Console Server installation This page is available to all users Port Access is discussed on page 57 User Management The User Management page is used to create and manage Users and Groups It can also be used to assign devices to them This tab is available to the Super Administrator as well as administrators and users who have been given User Management permission The tab doesn t appear for other administrators and users User Management is discussed on page 75 a B Device Management The Device Management page is used to configure and control the overall operation of the Serial Console Server This page is available to the Super Administrator as well as administrators and users who have been given Device Management permission The tab doesn t appear for other administrators and users Device Management is discussed on page 91 Log The Log page displays the contents of the log file The Log page is di
28. and control functions described throughout this manual You can reference the detailed information provided for the web browser version Browser Login page 35 as you work your way through the sub menus to configure the settings discussed in this chapter 31 Serial Console Server User Manual Laptop USB Console LUC Login SNViewerUSB The SNViewerUSB application appears automatically when a Laptop USB Console LUC connection SN0108A SNO116A SN0132 SN0148 only has been established and you will be prompted to login as shown here A SNViewerUSB File Edit Terminal Welcome to ALTUSEN SN0148 Copyright c 2009 2012 ATEN International Co Ltd Login Since this is the first time you are logging in use the default Username administrator and the default Password password Console Login HyperTerminal Once a physical connection from a computer to the Serial Console Server has been made you can establish a HyperTerminal session using the instructions below 1 Open HyperTerminal and configure the port settings for the COM1 port Bits per Second 9600 Data Bits 8 Parity None Stop bits 1 Flow Control None 32 Chapter 3 Super Administrator Setup 2 When configured correctly the login prompt appears as shown here Test HyperTerminal File Edit View Call Transfer Help Ds 305 Y Welcome to ALTUSEN SN0148 Copyright c 2009 2012 ATEN International Co Ltd
29. and ready Flashes Green Active data is being transmitted through the port 3 LAN LEDs Primary and Secondary 10 100 1000 Mbps LAN LEDs RED 10 Mbps RED GREEN ORANGE 100 Mbps GREEN 1000 Mbps Flashes to indicate that the Serial Console Server is being accessed over the LAN 11 Serial Console Server User Manual No Component Description 4 Reset Switch Note This switch is recessed and must be pushed with a small object such as the end of a paper clip or a ballpoint pen Pressing and releasing this switch when the unit is running performs a system reset Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings Note This does not clear User Account information See Clear Login Information page 146 for information on clearing user account information Pressing and holding this switch while powering on the switch returns the unit to its factory default firmware level rather than the firmware version that the switch has been upgraded to This allows you to recover from a failed firmware upgrade and gives you the opportunity to try upgrading the firmware again Note This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable PON Port This connector is provided for a Power over the NetTM PON unit which al
30. are the same permissions as the ones specified for Users See Permissions page 77 for details At this point you can assign users to the group by selecting the Members tab the Members page is discussed on page 85 You can also assign the group s port access rights by selecting the Devices tab the Devices page is discussed on page 87 Note Optionally you can skip this step now to add more groups and assign users to them and come back to it later When your selections have been made click Save When the Operation Succeeded message appears click OK Click Group in the Sidebar to return to the main screen The new group appears in the Sidebar Group list and in the main panel The Sidebar Group list can expand and collapse If the list is expanded click the minus symbol next to the Users icon to collapse it if it is collapsed there is a plus symbol next to the icon Click the plus symbol to expand it The large main panel shows the group s name and the description that was given when the group was created Repeat the above procedure to add additional groups Note You must perform Step 7 before attempting to add a new group or else the new group you are creating will replace the group you just finished creating 81 Serial Console Server User Manual Modifying Groups To modify a group do the following 1 In the Sidebar Group list click the group s name In th
31. following 1 2 Check Enable Fill in the IP addresses and service port numbers for the Preferred and Alternate RADIUS servers You can use the IPv4 address the IPv6 address or the domain name in the IP fields In the Timeout field set the time in seconds that the Serial Console Server waits for a RADIUS server reply before it times out In the Retries field set the number of allowed RADIUS retries 5 In the Shared Secret field key in the character string that you want to use for authentication between the Serial Console Server and the RADIUS Server A minimum of 6 characters is required On the RADIUS server Users can be authenticated with any of the following methods Set the entry for the user as su xxxx Where xxxx represents the Username given to the user when the account was created on the Serial Console Server Use the same Username on both the RADIUS server and the Serial Console Server 102 Chapter 8 Device Management Use the same Group name on both the RADIUS server and the Serial Console Server Use the same Username Group name on both the RADIUS server and the Serial Console Server In each case the user s access rights are the ones assigned that were assigned when the User of Group was created on the Serial Console Server See Adding Users page 76 LDAP LDAPS Authentication and Authorization Settings To allow authentication and authorization for the Serial Consol
32. reserved All other brand names and trademarks are the registered property of their respective owners vi Serial Console Server User Manual Contents EMG Information ita ii SIA 11364 20063 ons eaten et Bat dee Std weed ee ea eed iii Battery Safety Notice 2 2 eee iii Batterie avis de s curit 0 2 2 0 ee iii US SINO ta ck cee iv Online Registration oooooccococccooooo iv Telephone Support 000000 e eee eee iv User Notice mt scsi ei ie a eb as iv Package Contents 0 00 eee tee eee v SNO108A SNO116A 0 0 0 0 00 cts v SNO0132 SN0148 2 eee v SN9108 PSN TO copii por a vi About This Manual ooococcocco c eee eee xii OVEIVIEW a oe os ea Aue rss rotas xii Conventions piis eee de ack td ad Senet od xiii Terminology i eke ea wet a xiv Product Information aana aana xiv Chapter 1 Introduction OVEIVICW ii T A EE 1 Features neri e A AAA A E ok 3 System Accessibility and Availability o o 3 Serial Console Management 20000 20 eee eee eens 3 DOCU Y tesi Se Set Gee get wr ee eat av ee ae atte ee da 4 System Management 4 Serial Device Management 0000 eee ee 5 LANQUAGE 3 2 Sisters Aen ae eyed O ate Ue ees 5 A saves ws Bie Sean ea ae E A Sathana dA Mate 6 RJ 45 to Serial AdapterS o oooooooococoo eee 7 RJ 45 to RJ 45 Cat 5e Cables oooococcccco eee 7 BrOWSEMrS yk es oren aa es Se A ore Be ee
33. serial port PON Management Select an outlet Select Cancel Note This should be the PON outlet the serial device is plugged into on the PDU 114 Chapter 8 Device Management 4 Optional If the device connected to the Serial Console Server s port has a dual power supply and you wish to associate additional outlets simply click Add to select another outlet to associate with the port You can associate up to four outlet ports to a connected device 5 Optional If you have associated two or more power supply outlets and you want to synchronize the On Off Reboot operations for all power supplies put a check mark in the Synchronization of operation ON OFF Reboot checkbox 6 Set the Outlet Setting and PON Schedule Settings according to the information provided in the Connection and Schedule sections of the PN0108 User Manual s Administration chapter 7 Click Save You can manage the configuration and schedule settings of the device by selecting its port from the Device Management Association page or by selecting the PDU s Outlet on the sidebar from the Port Access Connections page Summary Clicking the Summary tab brings up a page similar to the one below Power Management Summary Port N Power Supply 1 Power Supply 2 Power Supply 3 Power Supply 4 SyncFlag Operation 1 OutletA STATION_04_0 OutletG STATION_04_0 OutletB STATION_04_0 OutletD STATION_04_0 Off delete 108 1 108
34. the ones assigned to the group the user keeps those permissions in addition to the group ones 83 Serial Console Server User Manual Removing Users From a Group From the User s Notebook To remove a user from a group from the User s notebook do the following 1 In the Sidebar User list click the user s name In the main panel select the user s name Click Modify In the User notebook that comes up select the Groups tab A screen similar to the one below appears User Groups Available Groups Selected Groups g1 2 93 EA lt A 9991 In the Selected column select the group that you want to remove the user from Click the Left Arrow to remove the group s name from the Selected column It goes back into the Available column Repeat the above for any other groups that you want to remove the user from Click Save when you are done 84 Chapter 7 User Management Assigning Users to a Group From the Group s Notebook To assign a user to a group from the Group notebook do the following 1 In the Sidebar Group list click the group s name _or In the main panel select the group s name 2 Click Modify 3 In the Group notebook that comes up select the Members tab A screen similar to the one below appears Available Users Selected Users i 12345678901234567890123456789012 2 3 3333333 4 5 6 E wee 88 administrator b
35. to the ISP will last until the network comes back up or the Serial Console Server reconnects to it If you choose PPP online time the connection to the ISP will terminate after the amount of time that you specify is up A setting of zero means it is always on line Dial Out Mail Configuration This section provides email notification of problems that occur on the devices connected to the Serial Console Server s ports see SMTP Settings page 98 Note This email notification differs from the one configured under SMTP Settings page 98 in that it uses the ISP mail server rather than the internal company s mail server Key in the IPv4 address IPv6 address or domain name of your SMTP server in the SMTP Server IP Address field Key in the email address of the person responsible for the SMTP server or some other equally responsible administrator in the Email From field Key in the email address addresses of where you want the report sent to in the To field If you are sending the report to more than one email address separate the addresses with a comma or a semicolon If your server requires a secure SSL connection put a check in the SMTP server requires secure connection SSL checkbox If your server requires authentication put a check in the SMTP server requires authentication checkbox then key in the appropriate account name and password in the fields below When you have finished making your set
36. up to 8 SNO108A SN9108 16 SNO116A SN9116 32 SN0132 or 48 SNO148 servers or other serial IT devices hubs routers power management devices etc via a Telnet or SSH TCP IP connection Serial Console Server devices can work in tandem with other remote management products such as ALTUSEN PN5 PN7 and PNO108 Power over the NET devices to provide convenient reliable and effective remote data center device management The SNO108A SNO116A SN0132 SNO148 SN9108 SN9116 also offer software features to meet the most demanding data center management applications Features include multilingual Web user interface UI versatile operation modes Serial Viewer with a comprehensive set of functions and Serial Console Server User Manual power management integration This enables administrators to have complete control of remote serial devices to shorten mean time to recover MTTR Furthermore to comply with existing data center network access policies the Serial Console Server provides customizable multiple access levels for secure management Providing a complete solution for secure remote control the Serial Console Server also features 3rd party authentication data encryption during transmission access list data logging and event monitoring and notification In addition the console servers support next generation network standards such as Internet Protocol version 6 IPv6 Installation is fast and easy
37. with User Management permissions see at a glance which users are currently logged into the Serial Console Server and provides information about each of their sessions Sessions Username Service IP Login Time Last Access User Type administrator HTTP 10 3 41 141 10 01 2012 10 01 2012 Super Administrator 15 58 19 15 58 28 Note 1 The Session page isn t available for ordinary users 2 Users with User Management permissions can only see the sessions of ordinary users 3 The sort order of the information displayed can be changed by clicking the column headings The meanings of the headings at the top of the page are fairly straightforward Heading Description Username Refers to the user that logged in Service Displays the type of session HTTP HTTPS established to login IP Refers to the IP address that the user has logged in from Login Time Indicates the date and time the user logged in Last Access Indicates when the user last accessed the system for use User Type Lists the type of user who has logged in SA Super Administrator Administrator Administrator or Normal user User This page also gives the administrator the option of forcing a user logout by checking the Select box for the user and clicking Kill Session at the bottom of the main panel 66 Chapter 6 Port Access Access Administrators use the Access page to set user and group access and
38. 000 Mbps plug in here 4 Serial Ports The Cat 5e cables that connect to the serial devices or RJ45 to Serial adapters plug in here 5 Power Sockets The power cable s plugs in here 16 Chapter 1 Introduction SN0132 Rear View DC Power ot 4 m a ooo ld dd A o H IO OOOO OOOO 1 5 No Component Description 1 Grounding The grounding wire that is used to ground the unit attaches Terminal here 2 Power These standard rocker switches power the unit on and off Switches 3 LAN Ports The cables that connect the unit to the primary and the backup network interfaces 10 100 1000 Mbps plug in here 4 Serial Ports The Cat 5e cables that connect to the serial devices or RJ45 to Serial adapters plug in here 5 DC Terminal The electric leads from your power source connect to this Block DC terminal block 17 Serial Console Server User Manual SN9108 Rear View 1 2 a Q EJ ll E Cal JIC JC IL JIC I IL 1 2 AE A ODO COI IIA LN 3 4 No Component Description 1 Power Socket The power cable s plugs in here
39. 0132D SN0148D s DC terminal block 26 Chapter 2 Hardware Setup SN0108A SN0116A SN0132 SN0148 Installation Diagram SA0141 gu DB9 F DTE DTE E L if a oo te 4 Modem SA0142 DB9 M DTE DCE e l SA0141 P Rollover Cable DB9 F DTE DTE 2 RJ45 RJ45 DTE DTE o ce m 8 ee a 0 Network Switch ore SA0142 Network DB9 M DTE DCE HI Switch J Note The example above shows a SN0148 Serial Console Server The SN0108A SN0116A SN0132 units have the same ports and switches but with slightly different layouts See Components page 9 for details 27 Serial Console Server User Manual SN9108 SN9116 Installation To set up your SN9108 SN9116 installation refer to the Installation Diagram on page 29 The numbers in the diagram correspond to the numbers of the instruction steps below 1 Use a grounding wire to ground the unit by connecting one end of the wire to the Serial Console Server s grounding terminal located on the back panel and the other
40. 1 76 x 4 40 cm 43 72 x 21 76 x 4 40 cm 19 1U 19 1U 138 Appendix IP Address Determination If you are an administrator logging in for the first time you need to access the Serial Console Server in order to give it an IP address that users can connect to There are three methods to choose from In each case your client computer must be on the same network segment as the Serial Console Server After you have connected and logged in you can give the Serial Console Server its fixed network address See Network page 93 The Local Console The easiest way to assign an IP address is from the local console Refer to First Time Setup page 31 for details on the procedure involved IP Installer For client computers running Windows an IP address can be assigned with the IP Installer utility The utility can be obtained from the Download area of our website Look under Driver SW and the model of your Serial Console Server After downloading the utility to your client computer do the following 1 Unzip the contents of PInstaller zip to a directory on your hard drive 2 Go to the directory that you unzipped the IPInstaller program to and run IPInstaller exe A dialog box similar to the one below appears Pi Network Device IP Installer fo oes Device list Device Name Model Name MAC Address IP Address Exit SNO132 00 10 74 61 About Enumerate Protocol IPy4 v Network ad
41. 1 888 999 ATEN ext 4988 United Kingdom 44 8 4481 58923 User Notice All information documentation and specifications contained in this manual are subject to change without prior notification by the manufacturer The manufacturer makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose Any of the manufacturer s software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this device It is the responsibility of the user to correct such interference The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE Serial Console Server User Manual Package Contents The Serial Console Server package consists of SN0108A SN0116A 1 1 SNO0108A SNO116A Serial Console Server SA0142 Serial Adapters RJ45 F to
42. 11 Command Filter12 Command Filter13 Command Filter14 Command Filter15 On this page you can specify up to 16 command filters 74 Chapter 7 User Management Overview When you select the User Management tab the screen comes up with the Accounts page displayed fests je Solutions by ATEN O S UserManagement Device Management Log Maintenance er List Username User Type Account Status Description ce 1 Super Administrator Activated 123456789012345678 User Activated 90123456789012 2 User Expired 3 User Activated 3333333 Super Administrator Activated aaaaaaaaaaaa 4 User Activated 5 Super Administrator Expired 6 Super Administrator Activated 7 User Activated 8 Super Administrator Activated E 88 User Activated a Super Administrator Activated a administrator Super Administrator Activated Description of Administrator b Administrator Activated b E administrator S sa se e kvmuser User Remote mb notshadow radius Administrator Remote mo rrrrrrrrrrrrrrrrrrr User Activated A sn0148 tac Super Administrator Remote sn1148 Super Administrator Remote Fi notshadow radius sn1148 Idap Super Administrator Remote Serena sn1148 radius Administrator Remote pa f ugi User Remote E sn0148 tac es ert E sn1148 Add Modify Delete Ez sn1148 Idap ATEN International Co Ltd All rights reserved The page is organized into two main areas the Sidebar at the
43. 2 6W Environment Operating Temp 0 50 C Storage Temp 20 60 C Humidity 0 80 RH Noncondensing Physical Properties Housing Metal Weight 4 35 kg 4 38 kg Dimensions L x W x H 43 72 x 32 98 x 4 40 cm 43 72 x 32 98 x 4 40 cm 19 1U 19 1U 135 Serial Console Server User Manual SN0132 SN0148 Function SN0132 SN0148 Serial Connections 32 48 Connectors Serial 32 x RJ45 Female 48 x RJ45 Female Black Black LAN 2 x RJ 45 Power 2 x 3 prong AC socket PON 1 x RJ45 Female Black Modem 1 x RJ45 Female Black USB 3 x USB Type A Female White USB Console 1 x Mini USB Local Console 1 x RJ45 Female Black Switches Reset 1 x Recessed Pushbutton Power 2 x Rocker Switch LEDs Serial Port Status 32 Green 48 Green 10 100 1000 Mbps 2 Red Orange Green Power 2 Blue I P Rating AC 100 240V 50 60Hz 1 8A Power Consumption 120V 35W 230V 37W 120V 42W 230V 45W Environment Operating Temp 0 50 C Storage Temp 20 60 C Humidity 0 80 RH Noncondensing Physical Properties Housing Metal Weight 4 84 kg 4 92 kg Dimensions L x W x H 43 84 x 32 77 x 4 40 cm 19 1U 43 84 x 32 77 x 4 40 cm 19 1U 136 Appendix SN0132D SN0148D Function SN0132D SN0148D Serial Connections 32 48 Connectors RS 232 Serial Ports 32
44. 7 Serial Console Server User Manual This Page Intentionally Left Blank 118 Chapter 9 Log Overview The Serial Console Server logs all the events that take place on it To view the contents of the log click the Log tab The device s System Log page appears System Log Time User Severity Log Inf 2012 11 06 10 57 43 administrat Least or ninistrator IP 10 3 41 141 HTTPS Session 4e8c 2012 11 06 10 57 43 administrat Least me administrator IP 10 3 41 141 HTTPS Session or System Log The System Log page displays events that take place on the Serial Console Server and provides a breakdown of the time the severity the user and a description of each one You can change the sort order of the display by clicking on the column headings The log file tracks a maximum of 512 events When the limit is reached the oldest events get discarded as new events come in The purpose of the buttons at the bottom of the page are described in the table Button Explanation Clear Log Clicking Clear Log clears the log file Export Log Clicking Export Log lets you save the contents of the log to a file on your computer Filter Clicking Filter allows you to search for particular events by date or by specific words or strings as described in the next section 119 Serial Console Server User Manual Filter Filter lets you narrow the log event display to ones t
45. ATEN Serial Console Server SN0108A SN0116A SN0132 SN0148 SN9108 SN9116 User Manual www aten com Serial Console Server User Manual EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with Part 15 ofthe FCC Rules Operation is subject to the following two conditions 1 this device mat not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment CE Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may
46. Console Server the interface comes up with the Port Access page displayed All the ports that the user is permitted to access are listed in the Sidebar at the left of the page Access permissions for those ports and the devices connected to them are assigned on a port by port basis from the User or Group list on the Sidebar of the User Management page Assigning Device Permissions From the User s Notebook To assign a device permissions to a user from the User s notebook do the following 1 In the Sidebar User list click the user s name or In the main panel select the user s name Click Modify In the User notebook that comes up select the Devices tab A screen similar to the one below appears User Groups Devices Port Name Y SNO132QAtest121 o1 com1 No Access o 7890123456789012345678901 o2 com2 7890123456789012345678901 o3 com3 7890123456789012345678901 2 04 coma 7890123456789012345678901 o5 coms 7890123456789012345678901 2 06 com6 7890123456789012345678901 07 COM7 7890123456789012345678901 2 08 coM8 7890123456789012345678901 2 09 COM9 7890123456789012345678901 10 COM10 View Only Full Access Config Power Supply 87 Serial Console Server User Manual 4 Make your permission settings for each port according to the information provided below Name Each port accessible to the user is listed under the Na
47. DB9 M DTE to DCE SA0141 Serial Adapter RJ45 F to DB9 F DTE to DTE CD ROM with management software and Real COM drivers Laptop USB Console Cable Power Cords AC models Rack Mount Kit Lok U Plugs User Instructions SN0132 SN0148 SN0132 SN0148 Serial Console Server SA0142 Serial Adapters RJ45 F to DB9 M DTE to DCE SA0141 Serial Adapter RJ45 F to DB9 F DTE to DTE SA0150 Serial Adapter RJ45 F to DB9 M PNO108 PON IN Laptop USB Console Cable Power Cords AC models Rack Mount Kit Foot Pad Set 4 pcs User Instructions Serial Console Server User Manual SN9108 SN9116 1 SN9108 SN9116 Serial Console Server 1 CD ROM with management software and Real COM drivers 1 Power Cords AC models 1 Rack Mount Kit 1 Lok U Plugs 1 User Instructions Check to make sure that all of the components are present and in good order If anything is missing or was damaged in shipping contact your dealer Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the Serial Console Server or to any other devices on the installation Features may have been added since this manual was published Please visit our website to download the most up to date version of the manual Copyright 2015 ATEN International Co Ltd Manual Date 2015 09 23 Altusen and the Altusen logo are registered trademarks of ATEN International Co Ltd All rights
48. Enable Dial In Dial Back Select the Port Number that the Console PON and Modem is connected to on the rear of the SN9108 SN9116 106 Chapter 8 Device Management Enable Dial Back When you enable Out of Band Access the Enable Dial Back and Enable Dial Out functions become available as described in the sections that follow As an added security feature if this function is enabled the Serial Console Server disconnects the calls that dial in to it and dials back to one of the entries specified in the table below Item Action Enable Fixed If Fixed Number Dial Back is enabled when there is an incoming call Number Dial the Serial Console Server hangs up the modem and dials back to the Back modem whose phone number is specified in the Phone Number field Key the phone number of the modem that you want the Serial Console Server to dial back to in the Phone Number field Enable If Flexible Dial Back is enabled the modem that the Serial Console Flexible Dial Server dials back to doesn t have to be fixed It can dial back to any Back modem that is convenient for the user as follows 1 Key the password that the users must specify in the Password field 2 When connecting to the Serial Console Server s modem users specify the phone number of the modem that they want the Serial Console Server to dial back to as their Username and specify the password set in the Password field for their passwo
49. Fill in the form with entries that are valid for your site according to the example information in the following table Information Example Country 2 letter code TW State or Province Taiwan Locality Taipei Organization Your Company Ltd Unit Tech Department Common Name mycompany com Note This must be the exact domain name of the site that you want the certificate to be valid for If the site s domain name is www mycompany com and you only specify mycompany com the certificate will not be valid Email Address administrator yourcompany com 3 After filling in the form all fields are required click Create A self signed certificate based on the information you just provided is now stored on the CCVSR 128 Chapter 10 Maintenance 4 Click Get CSR and save the certificate file csr cer to a convenient location on your computer This is the file that you give to the third party CA to apply for their signed SSL certificate 5 After the CA sends you the certificate save it to a convenient location on your computer 6 Click Import from the lower menu bar and the Private Certificate window pops up as shown here Private Certificate x Certificate Filename Browse Import Cancel 4a 7 Click Browse to locate the certificate and select it as the Certificate Filename then click Import to store it on the Serial Console Server Note When you upload t
50. IPv6 address protocols Link Local IPv6 Address IPv6 Stateless Autoconfiguration and Stateful Autoconfiguration DHCPY6 Link Local IPv6 Address At power on the Serial Console Server is automatically configured with a Link Local IPv6 Address for example fe80 210 74ff fe61 lef To find out what the Link Local IPv6 Address is log in with the Serial Console Server IPv4 address and open the Device Management gt Device Information page The address is displayed in the General list box see page 91 Once you have determined what the IPv6 address is you can use it when logging in from a browser or the Win and Java Client AP programs For example If you are logging in from a browser you would key in http fe80 2001 74ff fe6e 59 5 for the URL bar If you are logging in with the AP program you would key fe80 2001 74ff fe6e 59 5 for the P field of the Server panel see Remote Login page 34 Note 1 To log in with the Link Local IPv6 Address the client computer must be on the same local network segment as the Serial Console Server 2 The 5 is the interface used by the client computer To see your client computer s IPv6 address from the command line issue the following command ipconfig all The value appears at the end of the IPv6 address 141 Serial Console Server User Manual IPv6 Stateless Autoconfiguration If the Serial Console Server network environment contains a device such as a
51. Primary and Secondary 10 100 1000 Mbps LAN LEDs RED 10 Mbps RED GREEN ORANGE 100 Mbps GREEN 1000 Mbps Flashes to indicate that the Serial Console Server is being accessed over the LAN Serial Console Server User Manual No Component Description 4 Reset Switch Note This switch is recessed and must be pushed with a small object such as the end of a paper clip or a ballpoint pen Pressing and releasing this switch when the unit is running performs a system reset Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings Note This does not clear User Account information See Clear Login Information page 146 for information on clearing user account information Pressing and holding this switch while powering on the switch returns the unit to its factory default firmware level rather than the firmware version that the switch has been upgraded to This allows you to recover from a f ailed firmware upgrade and gives you the opportunity to try upgrading the firmware again Note This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable PON Port This connector is provided for a Power over the NetTM PON unit which allows servers attached to the Serial Console Server to be booted remotely See Serial Console Serv
52. Redundant NIC The SN0108A SNO116A SN0132 SNO148 are designed with two network interfaces If Enable Redundant NIC 1s enabled the default both interfaces make use of the IP address of network adapter eth0 Under this configuration the second interface is usually inactive If there is a network failure on the first interface the Serial Console Server automatically switches to the second interface Redundant NIC Enabled Single IP Address for Both Interfaces To enable the Redundant NIC function do the following 1 Click to put a check in the Enable Redundant NIC checkbox 2 eth0 is selected in the network adapter listbox and the listbox is disabled you cannot configure eth Configure the IP and DNS server addresses for eth0 see the sections below Redundant NIC Not Enabled Two IP Addresses If you choose not to enable the Redundant NIC function the two NICs can be configured with separate interfaces Users can log into the SN0132 SN0148 with either IP address To set up the Serial Console Server with this configuration do the following 1 4 5 If there is a check in the Enable Redundant NIC checkbox click to remove it In the network adapter listbox select eth0 Configure the IP and DNS server addresses for eth0 see the sections below Drop down the network adapter listbox select eth Configure the IP and DNS server addresses for eth Note Only availab
53. Server can send data to up to 16 host computers simultaneously and supports 128 bit SSL data encryption in this operating mode 55 Serial Console Server User Manual UDP Mode UDP User Datagram Protocol Mode is faster and more efficient at communications than TCP In UDP mode communications are bilateral A serial device can send data to and receive data from up to 16 host computers via the Serial Console Server s COM port Because it doesn t perform error checking in the thorough way that TCP does UDP is more suitable for real time applications such as message display than the slower TCP which is optimized for data accuracy Serial Tunnel Serial Tunnel involves establishing a direct connection between two Serial Console Server s over Ethernet Serial Tunnel works in a master slave relationship One unit is designated master the other designated slave Note In this configuration it doesn t matter which one is designated master and which one is designated slave The COM port of one unit connects to the COM port of a computer the COM port of the other unit connects to the serial device that will be accessed The units communicate with each other via their IP and port addresses The port address is set with the Socket entry of the Network Configuration settings See Network page 93 and Base Socket page 94 for details 56 Chapter 6 Port Access Overview Once you have logged in from a we
54. a password when you created the file key it in the Password field Select as many of the options that are presented as you wish to restore Click Restore After the file is restored a message appears to inform you that the procedure succeeded 124 Chapter 10 Maintenance Firmware Upgrade This page can be used to upgrade the Serial Console Server s firmware As new versions of the firmware become available they can be downloaded from our website Check the website regularly to find the latest information and packages To upgrade the main firmware do the following 1 Download the new firmware file to your computer 2 Log in to the Serial Console Server and click the Maintenance tab Then open the Firmware Upgrade page Firmware Upgrade Y Check firmware version Filename Browse 3 Click Browse navigate to the directory that the new firmware file is in and select the file 4 Click Upgrade Firmware to start the upgrade procedure Ifyou enabled Check Firmware Version the current firmware level is compared with that of the upgrade file If the current version is equal to or higher than the upgrade version a popup message appears to inform you of the situation and stops the upgrade procedure Ifyou didn t enable Check Firmware Version the upgrade file is installed without checking what its level is As the upgrade proceeds progress information is shown in the Progress bat On
55. apter mac 50 e5 49 ed e0 8d IP 10 3 41 141 y IPv4 settings c c a Mo 139 Serial Console Server User Manual 3 Select the Serial Console Server in the Device List Note 1 If the list is empty or your device doesn t appear click Enumerate to refresh the Device List 2 If there is more than one device in the list use the MAC address to pick the one you want The Serial Console Server MAC address is located on its bottom panel Select either Obtain an IP address automatically DHCP or Specify an IP address If you chose the latter fill the IP Address Subnet Mask and Gateway fields with the information appropriate to your network Click Set IP After the IP address shows up in the Device List click Exit See ZP Installer page 94 for more information Browser 1 Set your client computer s IP address to 192 168 0 XXX Where XXX represents any number or numbers except 60 192 168 0 60 is the default address of the Serial Console Server Specify the Serial Console Server s default IP address 192 168 0 60 in your browser and you will be able to connect Assign a fixed IP address for the Serial Console Server that is suitable for the network segment that it resides on After you log out reset your client computer s IP address to its original value 140 Appendix IPv6 At present the Serial Console Server supports three
56. atically generated log file To enable this put a check in the Enable report from the following Log Server checkbox Specify the MAC address of the computer that the Log Server runs on in the MAC address field Specify the port used by the computer that the Log Server runs on to listen for log details in the Service Port field The valid port range is 1 65535 The default port number is 9001 Note The port number must different than the one used for the Program port 99 Serial Console Server User Manual Up SNMP Server Y SNMP Settings Y Enable SNMP Agent Community for Read public Y Enable SNMP Trap 1 Trap Receiver 10 0 92 152 Receiver Port 162 Community public 2 Trap Receiver Receiver Port 162 Community 3 Trap Receiver Receiver Port 162 Community 4 Trap Receiver Receiver Port 162 Community E Enable SNMP V3 SNMP V3 Account SNMP V3 Password to four SNMP management stations can be specified If you want to use SNMP trap notifications do the following 1 2 Check Enable SNMP Trap and key in the Community Key in the IP address es and the service port number s of the computer s to be notified of SNMP trap events The valid port range is 1 65535 The default port number is 162 Note Make sure that the port number you specify here matches the port number used by the SNMP receiver computer Key in the community value s if requ
57. ation on the Broadcast function see Broadcast Ports within this table 64 Chapter 6 Port Access Setting Function Viewer You can choose which viewer is used when accessing a serial device Auto Detect will select the appropriate viewer based on the web browser used WinClient for Windows Internet Explorer Java Client for other web browsers ex Firefox Java Client will open the Java based viewer regardless of the web browser being used Welcome Message You can choose to hide or show the Welcome Message and or User Name displayed in the submenu bar The default is disabled Broadcast Ports Select the ports to receive broadcast commands by selecting the boxes Selecting Broadcast Ports allows you to access and make changes on a single port and the same change will be made across all Broadcast Ports Note For broadcasting to work you must access a Broadcast Port using the SNViewer and turn Broadcast on from the Control Panel See Control Panel Functions page 46 Save Click Save to save any changes made to the Preferences settings Changing a In the Browser GUI to change a user s password key in the Password old password and new password into their input boxes key the new password into the Confirm input box then click Change Password to apply the change 65 Serial Console Server User Manual Sessions The Session page lets the administrator and users
58. b browser the Main Screen appears with the Port Access Connections page displayed oo 19 AUTUSCN Maintenance Enterprise Solutions by ATEN rt List PortName Status Busy Operation Mode Operation gt 01 COM1 Console Management Telnet SSH Dump Buffer 78901234567890 123456789012 02 COM2 Console Management Telnet SSH Dump Buffer 78901234567890 123456789012 E 3 TCP Server Dump Buffer 78901234567890 123456789012 04 COM4 RealCOM Port Dump Buffer 78901234567890 123456789012 05 COM5 RealCOM Port Dump Buffer 78901234567890 123456789012 z RealCOM Port Dump Buffer 78901234567890 123456789012 M7 RealCOM Port Dump Buffer 78901234567890 123456789012 08 coms RealCOM Port Dump Buffer 78901234567890 123456789012 gt RealCOM Port Dump Buffer 78901234567890 123456789012 RealCOM Port Dump Buffer 10 78901234567890 12345678901 Filter ATEN Intemational Co Ltd All rights reserved The Connections page is organized into several main areas All the devices ports and outlets that a user is permitted to access are listed in the Sidebar at the left of the page In addition to Serial Console Server device listings if any PDU PON Power Over the Net devices are connected to the Serial Console Server they are listed separately below the port listings After selecting a port in the Sidebar clicking ent
59. be required to take adequate measures KCC Statement FA AFS A F 7 7 8972 WE ZA 7 7 o 7171 AFS A AARARAAZA a EE ALBA AS FIM A AA AA AANA AEREAS BA auc Suggestion Shielded twisted pair STP cables must be used with the unit to ensure compliance with FCC amp CE standards el z ae RoHS This product is RoHS compliant Serial Console Server User Manual SJ T 11364 2006 The following contains information that relates to China ASAE URAL R HE SRA DERE O ARMAR EMATERA HARA EEST 11363 2006 EM REER Z Fo O ENFERMERAS PUEDA ERE DAA ER RHR RRE SMU S T 11363 20064 REER xX RRASA EUR E VAR AMA EA HSJ T 11363 2006 RB EK Battery Safety Notice There is a risk of explosion if the battery is replaced with an incorrect type Dispose of used batteries according to the relevant instructions Batterie avis de s curit i Jl existe un risque d explosion si la batterie est remplac e par un incorrect tapez Jeter les piles usag es selon la pertinente instructions Serial Console Server User Manual User Information Online Registration Be sure to register your product at our online support center International http eservice aten com Telephone Support For telephone support call this number International 886 2 8692 6959 China 86 10 5255 0110 Japan 81 3 5615 5811 Korea 82 2 467 6789 North America
60. ce the upgrade completes successfully the Serial Console Server resets itself 5 Log in again and check the firmware version to be sure it is the new one 125 Serial Console Server User Manual Certificates This page provides information on the Private Certificates Private Certificate Name Issued To Common Name CN Organization O Organization Unit OU Country C State or Province ST Locality L Email Address E Serial Number Issued By Common Name CN Organization O Private Certificate anization Linit OL R amp D Description ATEN INTERNATIONAL CO LTD ATEN INTERNATIONAL CO LTD R amp D TW Taiwan Shijr Taipei eservice aten com tw 8B46B083DB8A8480 ATEN INTERNATIONAL CO LTD ATEN INTERNATIONAL CO LTD New Get CSR Import Restore Defaults When logging in over a secure SSL connection a signed certificate is used to verify that the user is logging in to the intended site For enhanced security the Private Certificate section allows you to use your own private encryption key and signed certificate rather than the default ATEN certificate There are two methods for establishing your private certificate generating a self signed certificate and importing a third party certificate authority CA signed certificate Generating a Self Signed Certificate If you wish to create your own self signed certificate a free utility openssl
61. configuration rights for Serial Console Server ports and PDU devices The Access page only appears for those users with User Management permissions and isn t available for other users Access rights can be set on a user by user or a group by group basis See User Management page 75 to setup groups and users User Access Group Access Users No Access View Only Full Access Config Power Supply a 1234567890123456789012345678 9012 B o Y Y 2 a 0 3 a 4 B R o y 88 a g Y Y b a 9 c B kvmuser B o Y F notshadow radius RB rrrrrrrrrrrrrrrrrrr a o v v sn1148 radius a ugl a ug3 X Use the radio buttons to configure access rights on the User Access and Group Access page The meaning of the columns are given in the table below User Access Each User created on the Serial Console Server excluding Super Administrator accounts is listed to set access and configuration rights for each device listed on the sidebar Select a device from the Sidebar to set the access and configuration rights of each User Group Access Each Group created on the Serial Console Server is listed to set access and configuration rights for each device listed on the sidebar Select a device from the Sidebar to set the access and configuration rights of each Group 67 Serial Console Server User Manual Access Rights The Access columns are where access rights are set The meaning of each is explained below Fu
62. cooocoocoooor RJ 45 to Serial Adapters unua eee Serial Console Server User Manual Limited Warranty 000 000 eee eee 151 xi Serial Console Server User Manual About This Manual This User Manual is provided to help you get the most from your Serial Console Server system It covers all aspects of installation configuration and operation An overview of the information found in the manual is provided below Overview Chapter 1 Introduction introduces you to the Serial Console Server Its purpose features and benefits are presented and its front and back panel components are described Chapter 2 Hardware Setup provides step by step instructions for setting up your installation and explains some basic operation procedures Chapter 3 Super Administrator Setup explains the procedures that the super administrator employs to set up the Serial Console Server network environment and change the default username and password Chapter 4 The User Interface describes the layout and explains the components of the Serial Console Server user interface Describes how to log in to the Serial Console Server with each of the available access methods from a local console an Internet browser and Windows application AP programs Chapter 5 Port Operating Modes describes the port operating modes which include Virtual Modem Serial Tunnel Console Management and Real COM Port modes Chapter 6 Port Acces
63. d A check mark y enables Toggle DTR Online Detect This allows you to set the DSR signal to detect the online status of each port If Online Detect is disabled the Status column on the Port Access Connections page will always show as None for the port providing no indication of the port or device status Save amp Copy At the bottom right side of each Properties page you can click Save to save the settings for the selected port or Save amp Copy which allows you to copy and save the current port settings for any all other ports as shown here Copy to Other Ports x Please select ports to copy comi F COM2 com3 com4 coms come com7 coms coma COM10 COM11 COM12 COM13 comi4 comis COM16 COM17 COM18 COM19 COM20 COM21 COM22 FCOM23 COM24 COM25 COM26 COM27 COM28 COM29 COM30 com31 com32 com33 com34 com3s com36 com37 com3s com39 com4o COM41 com42 com43 COM44 F comas com46 com47 com4s OK Cancel Select all Unselect All Simply select the ports you want to save the current setting to and click OK 70 Chapter 6 Port Access Port Bufferin Port Buffering creates a log of activity conducted when a port is accessed You can save the log to memory on the Serial Console Server or to a USB device A USB device provides more storage space while the Serial Console Server is limited to it s internal memory To enable Port Buffering from the drop down menu select Memory or select a mounted USB dri
64. dd A dialog box appears 2 Specify the MAC address in the dialog box then click OK 3 Repeat these steps for any additional MAC addresses you want to filter IP Filter MAC Filter Conflict If there is a conflict between an IP filter and a MAC filter in other words if a computer s address is allowed by one filter but blocked by the other then the blocking filter takes precedence the computer s access is blocked Modifying Filters To modify a filter select it in the IP Filter or MAC Filter list boxes and click Modify The Modify dialog box is similar to the Add dialog box When it comes up simply delete the old address es and replace it with the new one s Deleting Filters To delete a filter select it in the IP Filter or MAC Filter list box and click Delete 111 Serial Console Server User Manual Account Policy In the Account Policy section system administrators can set policies governing usernames and passwords r Account Policy Minimum Username Length 6 Minimum Password Length 6 Password Must Contain At One Upper Case Least One Lower Case One Number v Password expiration Password expires after 3 day s The meanings of the Account Policy entries are explained in the table below Entry Explanation Minimum Username Length Sets the minimum number of characters required for a username Acceptable values are from 1 16 The default is 6 Minimum Password Length
65. default values Backup Restore When you click on the Maintenance tab it opens with the Backup Restore page This page gives you the ability to back up the Serial Console Server s configuration and user profile information A Port Access User Management Device Management Log Maintenance Backup Restore Backup Password Backup p Restore Filename Browse Password p Options Select All User Account User Define Device Configuration Network ANMS OBC Security Port Configuration Date Time User Account PON Status Restore ATEN International Co Ltd All rights reserved 123 Seri al Console Server User Manual Backup To backup the device s settings do the following 1 In the Password field key in a password for the file Note 1 Setting a password is optional If you do not set one the file can be restored without specifying a password 2 If you do set a password make a note of it since you will need it to be able to restore the file Re Click Backup When the browser asks what you want to do with the file select Save to disk then save it in a convenient location store To restore a previous backup do the following 1 Click Browse navigate to the file and select it Note Ifyou renamed the file you can leave the new name There is no need to return it to its original name Ifyou set
66. e IP address and the port number you want opened for it 9000 for internet access for example Since configuration setup can vary somewhat for each brand of router refer to the router s User Manual for specific information on configuring port forwarding for it 145 Serial Console Server User Manual Clear Login Information If you are unable to perform an Administrator login because the Username and Password information has become corrupted or you have forgotten it for example you can clear the login information with the following procedure Note Performing this procedure also returns all settings to their defaults To clear the login information and return all settings to their defaults do the following 1 Power off the Serial Console Server and remove its housing 2 Use a jumper cap to short the mainboard jumper labeled J15 SN0132 0148 or J17 SN9108 9116 0108A 0116A io 3 Power on the Serial Console Server 4 When the LEDs flash power off the Serial Console Server 5 Remove the jumper cap from J15 SN0132 0148 or J17 SN9108 9116 0108A 0116A 6 Close the housing and start the Serial Console Server After powering on the unit you can use the default Super Administrator Username and Password see First Time Setup page 31 to log in 146 Appendix RJ 45 to Serial Adapters RJ 45 to Serial adapters are n
67. e Server via LDAP LDAPS refer to the information in the table below Item Action Enable Put a check in the Enable LDAP or Enable LDAPs checkbox to allow LDAP LDAPS authentication and authorization LDAP Server IP and LDAP Service Port Fill in the IP address and port number for the LDAP or LDAPS server You can use the IPv4 address the IPv6 address or the domain name in the LDAP Server field For LDAP the default port number is 389 for LDAPS the default port number is 636 Alternate LDAP Fill in the IP address and port number for the alternate LDAP or Server and LDAPS server ee You can use the IPv4 address the IPv6 address or the domain name in the Alternate LDAP Server field For an Alternate LDAP Service Port the default port number is 389 for an Alternate LDAPS Service Port the default port number is 636 Admin DN Consult the LDAP LDAPS administrator to ascertain the appropriate entry for this field For example the entry might look like this ou kn4132 dc aten dc com Admin Name Key in the LDAP administrator s username Admin Password Key in the LDAP administrator s password Search DN Set the distinguished name of the search base This is the domain name where the search starts for user names Timeout Set the time in seconds that the Serial Console Server waits for an LDAP or LDAPS server reply before it times out 103 Serial C
68. e main panel select the groups name 2 Click Modify 3 In the Group notebook that comes up make your changes then click Save Note The Group page is discussed on page 80 the Members page is discussed on page 85 The Devices page is discussed on page 87 Deleting Groups To delete a group do the following 1 In the Sidebar click the Groups icon 2 In the main panel select the group s name 3 Click Delete 4 Click OK 82 Chapter 7 User Management Users and Groups There are two ways to manage users and groups from the Users notebook and from the Group notebook Note Before you can assign users to groups you must first create them See Adding Users page 76 for details Assigning Users to a Group From the User s Notebook To assign a user to a group from the User s notebook do the following 1 In the Sidebar User list click the user s name In the main panel select the user s name 2 Click Modify 3 In the User notebook that comes up select the Groups tab A screen similar to the one below appears Available Groups Selected Groups In the Available column select the group that you want the user to be in Click the Right Arrow to put the group s name into the Selected column Repeat the above for any other groups that you want the user to be in woo a a Click Save when you are done Note Ifa user has permissions in addition to
69. eaning The device should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company To prevent damage to your installation it is important that all devices are properly grounded The device is designed for IT power distribution systems with 230V phase to phase voltage The device is equipped with a 3 wire grounding type plug This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet Do not attempt to defeat the purpose of the grounding type plug Always follow your local national wiring codes Do not allow anything to rest on the power cord or cables Route the power cord and cables so that they cannot be stepped on or tripped over 131 Serial Console Server User Manual If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes To help protect your system from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or un interruptible power supply UPS Position system cables and power cables carefully Be sure that nothing rests on any cables When connecting or disconn
70. ect any available port on the SN9108 SN9116 to a DTE to DCE serial adapter see RJ 45 to Serial Adapters page 7 for details on choosing the appropriate adapter then 28 Chapter 2 Hardware Setup plug the adapter into the modems serial port Then use OOB to specify the modem port in the Modem Settings see OOBC page 106 7 Optional If you wish to use a console terminal connection use Cat 5e cable to connect any available port on the SN9108 SN9116 to the DTE to DTE serial adapter SA0141 or SA0143 Connect the adapter s serial connector to the console terminal or the COM port of the computer you will use for the console terminal Then use OOB to specify the console port in the Console Settings see OOBC page 106 8 Use the AC power cord provided with this package to connect the SN9108 SN9116 s Power Socket to an AC power source SN9108 SN9116 Installation Diagram Q SA0141 DB9 F DTE DTE ea O Mi l ported i Modem i SA0142 d DB9 M DTE DCE e A E e a EJE JEJE JEJE EJE JEJEJEJE 1 Network O Switch me SA0142 DB9 M DTE DCE Ba il SA0141 Ca Sa Network peo F ore
71. ecting power to hot pluggable power supplies observe the following guidelines Install the power supply before connecting the power cable to the power supply Unplug the power cable before removing the power supply Ifthe system has multiple sources of power disconnect power from the system by unplugging all power cables from the power supplies Never push objects of any kind into or through cabinet slots They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock Do not attempt to service the device yourself Refer all servicing to qualified service personnel If the following conditions occur unplug the device from the wall outlet and bring it to qualified service personnel for repair The power cord or plug has become damaged or frayed Liquid has been spilled into the device The device has been exposed to rain or water The device has been dropped or the cabinet has been damaged The device exhibits a distinct change in performance indicating a need for service The device does not operate normally when the operating instructions are followed Only adjust those controls that are covered in the operating instructions Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair 132 Appendix Rack Mounting Before working on the rack make sure that the stabilizers a
72. ee ee ek ee 36 Changing the Super Administrator Login 37 Chapter 4 The User Interface ACCOSS iii A a E A is 39 Local Console Operation o ooococcooocoo a 40 Remote Operation 2 6 esc eke eta cts ea Oe Ase gene ee ere 41 Web Browser Logins soon ke eee bee ea Bde es ee eed 41 The Web Browser Main Page 000 0c eee eaes 42 Page Components ei erip ranne taie oenen eet eee 42 The Tabi Bar patiisoreriat etinin il ps D patos 44 SNVIGWER seyan e e Es Cae A ia E E a eit 45 Control Panel Functions 0 0 eect eee 46 Data Import 22 2 s00o incio ead ek eee eae poe tte in egos buyers 47 ENCORE e dates 48 The Message Board 0 00 eee eee tees 48 Macros i isk keke Caine Set ea hoes aes weet a 49 Terminal Settings 00 00 cece eee 50 Terminal Application 0 00 c eee eee 52 Chapter 5 Port Operating Modes OVGIVIEW ian es det eda eee eee gel adi 53 Work Mode coi Sat tales tees Ga eS is Dee ees 54 Console Management 00 0c e eee eee eee eee 54 viii Serial Console Server User Manual Virtual Modem otrora atada rd ee 54 Real COM Port se oras custodio rise arto Dr Y le Bee ee 54 TCP Server TCP Client 20 0 be eee eb be eb ee 55 UDP MOde sis fn ed aed pid pasa ETE one oer ed hes 56 Serial Tunnels ie eke ee no ar ea Pee Pee Pe ea Be 56 Chapter 6 Port Access OVINA a a ee ee 57 The Sidebar cria a be eR ee ee Pid eee 58
73. el select the user s name 2 Click Delete 3 Click OK 79 Serial Console Server User Manual Groups Groups allow administrators to easily and efficiently manage users and devices Since device access rights apply to anyone who is a member of the group administrators need only set them once for the group instead of having to set them for each user individually Multiple groups can be defined to allow some users access to specific devices while restricting other users from accessing them Creating Groups To create a group do the following 1 Select Groups on the menu bar 2 Click Add at the bottom of the main panel The Group notebook opens with the Group tab selected Group Members Devices Genaral Group name Description Permissions Device Admin User Admin Maintenance Admin E Logs Admin E pou user El Broadcast User View Only User Status Disable group Group never expires Group expires on Save Back 80 Chapter 7 User Management 3 Enter the required information in the appropriate fields A description of each of the fields is given in the table below Field Description Group Name A maximum of 16 characters is allowed Description Additional information about the user that you may wish to include A maximum of 63 characters is allowed Permissions Permissions and restrictions for groups are set by checking the appropriate boxes These
74. elnet SSH client Port access via Telnet SSH client and third party client such as PuTTY Direct port access from Telnet client bypassing login to SN Convenient port access via the applet serial viewer from SN Web GUI Selectable Telnet or SSH for the serial viewer Selectable ActiveX or Java for the serial viewer Comprehensive viewer function copy paste logging data import Macro broadcast and Message Board Sun Solaris ready Sun break safe Alert String Command filter Data buffering Multiple users simultaneously access to the same port up to 16 connections per port Selectable mode for multiple simultaneous access Exclusive Occupy Share mode Serial Console Server User Manual Integrated with Power Over the NET products for port and power outlet association Security SSH and SSL support Supports CA certificates Configurable user permissions for port access and control Configurable group permission for port access and control Local and remote authentication and logging Third party authentication supports RADIUS TACACS LDAP AD and Kerberos IP filtering and MAC filtering System Management System configuration via Web browser of HTTP HTTPS Telnet SSH client and local console Up to 64 user accounts allow 64 concurrent logins to access the system System log and event logging Comprehensive logging and event notification ATEN Log server and Syslog
75. end of the wire to a suitable grounded object Note Do not omit this step Proper grounding helps to prevent damage to the unit from surges or static electricity 2 For each server or serial device with a DB9 connector plug an RJ 45 to Serial adapter into its serial port Use standard straight through Ethernet cable to connect any available port on the Serial Console Server s rear panel to the RJ 45 to Serial adapter Note Additional adapters require a separate purchase Please contact your dealer 3 For serial devices with RJ 45 connectors use Ethernet rollover cable or a special pin out cable to connect any available port on the Serial Console Server s rear panel to the serial RJ 45 port 4 Plug the cable that connects the SN9108 SN9116 to the network into the LAN port located on the unit s rear panel 5 Optional a Use Cat 5e cable to connect any available port on the SN9108 SN9116 to an SA0150 adapter Connect the adapter to the PON IN port of a PN0108 Power Over the Net device Then use OOB to specify the PON port in the PON Settings see OOBC page 106 b Use Cat 5e cable to connect any available port on the SN9108 SN9116 to the PON IN port of a PNSxxx PN7xxx Power Over the Net device Then use OOB to specify the PON port in the PON Settings see OOBC page 106 6 Optional If you choose to install a serial modem for OOB operation see OOBC page 106 use standard Cat Se cable to conn
76. er there are two ways to stop the beeping 1 You can disable power supply warnings by unchecking the checkbox Do this if you want to disable this function on a permanent basis 2 You can confirm your intention in the dialog box Do this if you only want to disable the warning temporarily With this method the warning function will be back in effect after the next system reset Mounted Devices The Mounted Devices section displays information about USB and NFS storage devices connected for use When a USB device is plugged into the front of the Serial Console Server SN0108A SNO116A SN0132 SN0148 only or NFS storage locations are set see NFS Settings below they appear here with detailed information about the mounted device NFS Settings NFS Network File System allows you to mount storage devices across the network You can mount up to 4 devices Fill in the Source with the storage devices network location IP Address or Network Name including the full path of the location you want to mount Next click Mount to mount the NFS storage device The Status column indicates N A Mounted or Unmounted Unmounted shows if the storage device isn t accessible If this happens make sure the device is accessible on the network and check that the Source information you typed in is correct Check Auto to auto mount the NFS 92 Chapter 8 Device Management Network The Network page is used to specify the network environme
77. er Installation page 25 step 5 for installation details Contact your dealer for more information regarding PON units Modem Port For dial in connection should the unit be unavailable over the network See Serial Console Server Installation page 25 step 6 for installation details Local Console Port This RJ45 port allows for local administration and access through a serial terminal connection to a computer An SA0141 DTE to DTE adapter included in the package is required for this connection Laptop USB Console Port This mini USB port allows a PC or laptop to be connected for local access and control Connect to a PC or laptop to automatically launch a terminal emulator to access the SN text menu USB Ports These three Type A female USB ports can be used to connect USB devices such as USB storage devices pen drive hard drive USB hubs and USB LAN cards 10 Chapter 1 Introduction SN0132 Front View 1 o o 0 0 0 0 0 0 00000 o o 0 0 0000000000000 oo Lid G e B B S L e 4 56 7 8 9 1 2 3 f EA E se B B 4 56 7 8 9 No Component Description 1 Power LEDs Lights when the unit is powered up and ready to operate 2 Port LEDs The Port LEDs provide status information about their corresponding serial ports Lights Green Online the serial device attached to the port is powered on
78. es http support aten com For telephone support see Telephone Support page iv North America Email Support support aten usa com Online Troubleshooting http www aten usa com support Technical Documentation Support Software Updates Telephone Support 1 888 999 ATEN ext 4988 When you contact us please have the following information ready beforehand Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help 134 Appendix Specifications SN0108A SN0116A Function SN0108A SN0116A Serial Connections 8 16 Connectors Serial 8 x RJ45 Female 16 x RJ45 Female Black Black LAN 2 x RJ 45 Black Power 2 x 3 prong AC socket PON 1 x RJ45 Female Black Modem 1 x RJ45 Female Black USB 3 x USB Type A Female White USB Console LUC 1 x Mini USB Local Console 1 x RJ45 Female Black Switches Reset 1 x Recessed Pushbutton Power 2 x Rocker Switch LEDs Serial Port Status 8 Green 16 Green 10 100 1000 Mbps 2 Red Orange Green Power 2 Blue I P Rating AC 100 240V 1A 50 60 Hz Power Consumption 110V 22 1W 110V 22 9W 220V 21 8W 220V 2
79. etting Confirmation Required Power On Delay sec Power Off Delay sec Shutdown Method MAC Address T PON Schedule Settings The page is organized into three main sections as described in the table below Page Section Description PON Associate This section is where you associate the Power Over the Net Settings PDU s power outlet s with a serial port on the Serial Console Server Outlet Settings This section is where you set up the power management configuration for each outlet Refer to the Outlet Configuration section of the Power Over the Net User Manual s Administration chapter for configuration details Schedule This section is where you set up a scheduled Power On Off configuration for an outlet Refer to the Schedule section of the Power Over the Net User Manual s Administration chapter for setup details 113 Serial Console Server User Manual To associate a PON outlet with a serial port from the Power Management page do the following 1 In the Sidebar tree select the serial port you want to associate with the PON outlet 04 COM4 05 COM5 06 COM6 COM7 os coms o9 com9 10 COM10 11 COM11 2 From the PON Associate Settings click Add PON Associate Settings Synchronization of operation On Off Reboot Power Supply Operation add 3 When a pop up window appears select the PON outlet that you want to associate with the
80. evice and port assignments The Super Administrator s permissions are automatically assigned by the system and cannot be altered The Administrators default permissions include everything except Device Admin and User Admin but the permissions can be altered for each Administrator by checking or unchecking any of the permissions checkboxes The Users default permissions include PDU User and Broadcast User but the permissions can be altered for each User by checking or unchecking any of the permissions checkboxes Permissions Enabling Device Admin allows a user to configure and control the settings for overall Serial Console Server operations see Device Management page 91 Enabling User Admin allows a user to create modify and delete user and group accounts Enabling Maintenance Admin allows a user to perform all the Maintenance operations available under the Maintenance tab see Maintenance page 123 Enabling Logs Admin allows a user to access the system log see Log page 119 Enabling PDU User allows users to configure Power Over the Net devices Enabling Broadcast User allows the use of Broadcasting Enabling View Only User limits users to only being able to view the display of connected devices They cannot control port access nor can they input any keyboard or mouse signals to the devices they view 77 Serial Console Server User Manual Field Description Status Statu
81. exe is available for download over the web Obtaining a CA Signed SSL Server Certificate For the greatest security we recommend using a third party certificate authority CA signed certificate To obtain a third party signed certificate go to a CA Certificate Authority website to apply for an SSL certificate After the CA sends you the certificate and private encryption key save them to a convenient location on your computer 126 Chapter 10 Maintenance Importing the Private Certificate To import the private certificate do the following 1 Click Import from the bottom of the Private Certificate page shown here New Get CSR Import Restore Defaults 2 Click Browse to the right of Certificate Filename and browse to where your certificate file is located and select it 3 Click Import to complete the procedure Note Clicking Restore Defaults returns the device to using the default ATEN certificate 127 Serial Console Server User Manual Certificate Signing Request The Certificate Signing Request CSR section provides an automated way of obtaining and installing a CA signed SSL server certificate New Get CSR Import Restore Defaults To perform this operation do the following 1 Click New The following dialog box appears Private Certificate x Country 2 letter code State or Province Locality Organization Unit Common Name Email Address Create i Cancel Me 2
82. ftware or documentation without obligation to notify any individual or entity of such revisions or update For details about extended warranties please contact one of our dedicated value added resellers 151
83. hat occurred at specific times ones containing specific words or strings or ones involving specific users When you access this function the log filter dialog box appears at the bottom of the page Log Management x Time Today All Range From To Pattern User Severity 9 All Most Less Least Apply Reset Cancel A description of the filter items is given in the table below Item Description Time This feature lets you filter for events that occurred at specific times as follows Today Only the events for the current day are displayed All Select this radio button to filter results for all the records in the log file Range Select this radio button to filter results for records for a particular time period then click the From and To fields and a calendar will appear for you to select the dates Pattern Filters for a particular word or string Key the word or string into the Information text box Only events containing that word or string are displayed Wildcards for single characters for multiple characters and the keyword or are supported E g h ds would return hands and hoods h nd would return hand and hind but not hard h ds or h ks would return hands and hooks User Filters for specific users Key in the user s Username then click Apply Only events containing that Username are displayed Note If the User does not exist or the spelling is incorrect no results
84. he device is connected to on the rear of the Serial Console Server Port Name This column shows the port name which can be changed from the Port Access Properties page See page 69 for details Status This column shows the On or Off status of a device connected to the port If no device is connected to the port a will appear A status of None indicates Online Detect has been disabled for the port and no information is being provided about the port or device See Online Detect page 70 for details Busy This column will show Busy when the port is being accessed by a user through the Serial Console Server Operation Mode This column lists the Work Mode that the port is set to for access The most common setting is Console Management which is set on the Port Access Properties page under the Operation Mode tab See Operating Mode page 72 for details Note Console Management is the means of accessing a serial device for operations on it 60 Chapter 6 Port Access Heading Description Operation Lists Console Management access methods Telnet and SSH for managing a port device Clicking either one opens the SNViewer application to manage that serial device See Telnet SSH page 61 below Dump Buffer This button allows you to dump and view the buffer log of activity conducted on the device Click to save the log See Save amp Copy page 70 for details Port Shows the
85. he file the Serial Console Server checks the file to make sure the specified information still matches If it does the file is accepted if not it is rejected If you want to remove the certificate to replace it with a new one because of a domain name change for example simply click Restore Defaults 129 Serial Console Server User Manual This Page Intentionally Left Blank 130 Appendix Safety Instructions General This product is for indoor use only Read all of these instructions Save them for future reference Follow all warnings and instructions marked on the device Do not place the device on any unstable surface cart stand table etc If the device falls serious damage will result Do not use the device near water Do not place the device near or over radiators or heat registers The device cabinet is provided with slots and openings to allow for adequate ventilation To ensure reliable operation and to protect against overheating these openings must never be blocked or covered The device should never be placed on a soft surface bed sofa rug etc as this will block its ventilation openings Likewise the device should not be placed in a built in enclosure unless adequate ventilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cl
86. heir own individual working environments The Serial Console Server stores a separate configuration record for each user profile and sets up the working configuration according to the Username that was keyed into the Login dialog box Preferences Language English 2 Logout Timeout 0 min 0 30 Broadcast Timeout 60 sec 0 240 Viewer Auto Detect Java Client Welcome Message Y Enabled User Name Broadcast Ports comi E COM2 COM3 E com4 COM5 COM6 E comi9 COM20 COM21 COM22 COM23 COM24 E com25 COM26 COM27 COM28 COM29 COM30 COM7 coms COM9 COM10 COM11 COM12 COM13 COM14 COM15 COM16 COM17 COM18 COM31 COM32 Old Password oocoooocococcccccccococooooos New Password oooooooooooooooosooooooooooos Confirm Password eoooooocococoocececococooooos Save Restore Defaults The page settings are explained in the following table Setting Function Language Select the language that the web GUI uses Logout Timeout If there is no user input for the amount of time set with this function the user is automatically logged out Once logged out a login is necessary before the Serial Console Server can be accessed again Broadcast Timeout If there is no user input for the amount of time set here the Broadcast function is automatically ended Key in a value from 0 240 seconds A setting of O zero has the same effect as disabling the function For more inform
87. ion routine will return an Invalid Username or Password or Login Failed message If you see this type of message log in again with a correct username and password Note Ifthe number of invalid login attempts exceeds a specified amount a timeout period is invoked You must wait until the timeout period expires before you can attempt to log in again See Login Failures page 109 for further details 39 Serial Console Server User Manual Local Console Operation When a local console is attached SNO108A SNO116A SN0132 SNO148 only see page 25 you can use the HyperTerminal or SNViewerUSB application to login See Local Login page 31 for details Simply key in your valid Username and Password then hit Enter to bring up the Local Console Main Page ISNB1 48 Main Menu Preferences User Management Port Settings Port Access Device Management Sessions Q Logout Select one The Main Menu is the text based equivalent of the browser based configuration and control functions described throughout this manual You can reference the information provided for the browser version as you work your way through the sub menus Note 1 As with the browser version access to many of these sub menus are restricted by the user s permissions If you select a submenu that you are not authorized for nothing happens 2 Some of the sub menus do not have an Exit choice In these cases you can return to the previou
88. ired for the SNMP version To use SNMP V3 do the following 1 Check Enable SNMP V3 2 Key in the Community values 3 The client setting for the authorization protocol should only use SHA and AES 128 encryption 100 Chapter 8 Device Management Syslog Server To record all the events that take place on Serial Console Server and write them to a Syslog server do the following 1 Check Enable 2 Key in either the IPv4 address IPv6 address or domain name of the Syslog server 3 Key in the port number The valid port range is 1 65535 SMS Settings To receive notifications via SMS do the following 1 Check Enable 2 Enter the telephone numbers for the Message Center and SMS Receiver Note When you have made all your changes remember to click Save at the bottom right corner of the page 101 Serial Console Server User Manual Authentication and Authorization Event Destination Authentication amp Authorization CC Management 4 RADIUS Settings Y Enable Preferred RADIUS Server 10 0 92 100 Preferred RADIUS Service Port 1645 Alternate RADIUS Server a100 atengav6 com Alternate RADIUS Service Port 1645 Timeout 3 pec Retries 2 Shared Secret at least 6 Characters testing123 1 LDAP AD Settings TACACS Settings Kerberos RADIUS Settings To allow authentication and authorization for the Serial Console Server through a RADIUS server do the
89. is to browse for data files to import see Data Import page 47 2 2 Use this to change the page encoding see Encode page 48 Use this icon to enable broadcasting Broadcasting allows you to access and make changes on a single port and the same changes will be made across all Broadcast Ports Before using the broadcast function set the Broadcast Timeout and Broadcast Ports see Preferences page 64 for details For broadcasting to work you must first access a port set as a Broadcast Port and then click the Broadcast icon on the control panel Click to send a Break command 46 Chapter 4 The User Interface Icon Function Use this to reset the terminal to its default settings Click to bring up the Message Board see The Message Board page 48 al Click to open a window and create a list of custom text macros see Macros page 49 Use this to change the font color and other SNViewer settings see Terminal Settings page 50 iiij Use this button to adjust the width of the SNViewer window 4 Click to exit the viewer E Data Import The Data Import page opens a standard browse menu to import data files as shown below L Open Look In 3 Documents Mi le a a ME C AdobeStockPhotos c9 Snagit Catalog C My Kindle Content c3 Updaters C My Music Version Cue 5 My Pictures E Defauttrap My Videos LD desktop i
90. ith the User tab selected User Groups General Devices Username Y Local User Password Confirm Password Description Role Super Administrator Administrator o User Permissions S Device Admin User Admin Maintenance Admin Logs Admin PDU User Broadcast User View Only User p Status Y Disable account Account never expires Account expires on User must change password at next logon User cannot change password Password never expires Save Back 76 Chapter 7 User Management 3 Enter the required information in the appropriate fields A description of each of the fields is given in the table below Field Description Username From 1 to16 characters are allowed depending on the Account Policy settings See Account Policy page 112 Password From 0 to16 characters are allowed depending on the Account Policy settings See Account Policy page 112 Confirm Password To be sure there is no mistake in the password you are asked to enter it again The two entries must match Description Additional information about the user that you may wish to include Role There are three categories Super Administrator Administrator and User There is no limitation on the number of accounts that can be created in each category The Super Administrator is responsible for the overall installation configuration and maintenance user management and d
91. le for SNO108A SN0116A SN0132 SNO148 devices To configure SN9108 SN9116 serial console servers see Pv4 Settings page 96 95 Serial Console Server User Manual Pv4 Settings IP Address IPv4 is the traditional method of specifying IP addresses The Serial Console Server can either have its IP address assigned dynamically DHCP or it can be given a fixed IP address For dynamic IP address assignment select the Obtain IP address automatically radio button This is the default setting To specify a fixed IP address select the Set IP address manually radio button and fill in the fields with values appropriate for your network Note 1 If you choose Obtain IP address automatically when the unit starts up it waits to get its IP address from the DHCP server If it hasn t obtained the address after one minute it automatically reverts to its factory default IP address 192 168 0 60 61 2 If the unit is on a network that uses DHCP to assign network addresses and you need to ascertain its IP address see ZP Address Determination page 139 for information DNS Server For automatic DNS Server address assignment select the Obtain DNS Server address automatically radio button To specify the DNS Server address manually select the Set DNS server address manually radio button and fill in the addresses for the Preferred and Alternate DNS servers with values appropriate for your netwo
92. left and the large main panel at the right Users and groups appear in the panel at the left of the page The large panel at the right provides more detailed information at a glance for each The Browser GUI has separate menu bar entries for Accounts Users and Groups Depending on the menu item selected either Users or Groups are listed in the Sidebar In the Browser GUI the sort order of the information displayed can be changed by clicking the main panel column headings The buttons below the main panel are used to manage users and groups as shown in the sections that follow 75 Serial Console Server User Manual Users The Serial Console Server supports three user types as shown in the table bellow User Type Role Super Administrator Access and manage ports and devices Manage Users and Groups Configure the overall installation Configure personal working environment Administrator Access and manage authorized ports and devices Manage Users and Groups Configure personal working environment User Access authorized ports and devices Manage authorized ports and devices configure personal working environment Note Users who have been given permission to do so may also manage other users Adding Users To add a user and assign user permissions do the following tan ae Select Users in the Sidebar Click Add at the bottom of the main panel The User notebook opens w
93. ll Access The user can view the device and can perform operations on the device View Only The user can only view the device he cannot perform any operations on it No Access The device will not show up on the User s list on the Main Screen Config Sets or denies permission for the user to make changes to a port s configuration settings A check mark y indicates that the user has permission an empty box means that the user does not have permission Power Supply This column permits restricts the configuration and power operation of ports that have Power Over the Net devices connected to them A check mark y indicates that the user has permission an empty box means that the user does not have permission 68 Chapter 6 Port Access Properties When you click the Properties tab the Port Settings List page appears Port Setting List 04 o9 fr 14 Port Number 01 02 03 05 06 07 08 10 12 13 As 16 017 18 9 20 Port Name com1 com2 com3 coma coms COM6 com7 coms come com10 COM11 comi2 comi3 COM14 COM15 COM16 COM17 comis comig com20 COM21 COM22 COM23 com24 COM25 com26 Operation Mode Properties gja Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Manage
94. ller page 139 for IP Installer details Note 1 If you select View Only you will be able to see the Serial Console Server in the IP Installer s Device List but you will not be able to change the IP address 2 For security we strongly recommend that you set this to View Only or Disable after each use Service Ports As a security measure if a firewall is being used the Administrator can specify the port numbers that the firewall will allow If a port other than the default is used users must specify the port number as part of the IP address when they log in If an invalid port number or no port number is specified the Serial Console Server will not be found An explanation of the fields is given in the table below Field Explanation HTTP The port number for a browser login The default is 80 HTTPS The port number for a secure browser login The default is 443 SSH The port for SSH access The default is 22 Telnet The port for Telnet access The default is 23 Base Socket The port used to listen for and accept a TCP connection Note 1 Valid entries for all of the Service Ports are from 1 65535 2 Service ports cannot have the same value You must set a different value for each one 3 If there is no firewall on an Intranet for example it doesn t matter what these numbers are set to since they have no effect 94 Chapter 8 Device Management Network Configuration
95. log of characters sent from the connected serial device to the SNViewer The log must first be created as a text file using an external editor such as Note or Microsoft Word then opened here Next you must turn Logging on from the SNViewer Control Panel see Control Panel Functions page 46 51 Serial Console Server User Manual Terminal Application You can login remotely using a text based terminal application such as Telnet or PuTTY For information on how to connect and login see Remote Login page 34 for details The Telnet and PuTTY Main Menus are the text based equivalent of the browser based configuration and control functions described throughout this manual You can reference the information provided for the browser version as you work your way through the sub menus Once you login the following text based menu s appear Telnet Menu Driven Text UI EX Telnet 10 3 42 240 o ea SE Main Menu ference User Management Port Settings Port Access Device Management Sessions Q Logout Select one PuTTY Menu Driven Text Ul 52 Chapter 5 Port Operating Modes Overview To cover a broad range of serial applications the Serial Console Server s COM ports support several port operating modes These include Virtual Modem Serial Tunnel Console Management and Real COM Port modes for device control sessions plus TCP Server Client and UDP modes for socket application p
96. logging in use the default Username administrator and the default Password password PuTTY Login Start PuTTY enter the Serial Console Server s default IP address 192 168 0 60 click Open and a login prompt will appear as shown here ED ES EN International Co Since this is the first time you are logging in use the default Username administrator and the default Password password 34 Chapter 3 Super Administrator Setup Browser Login Once the Serial Console Server has been connected to the LAN it can be accessed via an Internet browser running on any platform To access the Serial Console Server do the following 1 Open the web browser and specify the default IP address 192 168 0 60 of the Serial Console Server in the browser s location bar and press Enter 2 When a Security Alert dialog box appears accept the certificate it can be trusted Once you accept the certificate s the login page appears SN0132 Login 3 Since this is the first time you are logging in use the default Username Username Password Reset ALTUSC N Enterprise Solutions by ATEN administrator and the default Password password Note For security purposes you should change these to a unique Username and Password See Changing the Super Administrator Login page 37 for details After you successfully log in the Main Page appears E Y User Management Device Manage
97. lows servers attached to the Serial Console Server to be booted remotely See Serial Console Server Installation page 25 step 5 for installation details Contact your dealer for more information regarding PON units Modem Port For dial in connection should the unit be unavailable over the network See Serial Console Server Installation page 25 step 6 for installation details Local Console Port This RJ45 port allows for local administration and access through a serial terminal connection to a computer An SA0141 DTE to DTE adapter included in the package is required for this connection Laptop USB Console Port This mini USB port allows a PC or laptop to be connected for local access and control Connect to a PC or laptop to automatically launch a terminal emulator to access the SN text menu USB Ports These three Type A female USB ports can be used to connect USB devices such as USB storage devices pen drive hard drive USB hubs and USB LAN cards 12 Chapter 1 Introduction SN9108 Front View SN9116 Front View o o o o o o o o 070000000 o E Description Lights when the unit is powered up and ready to operate The Port LEDs provide status information about their corresponding serial ports Lights Green Online the serial device attached to the port is powered on and ready Flashes Green Active data is being t
98. m on each side and 12 7 cm behind the unit for power cord and cable clearance 20 Chapter 2 Hardware Setup Rack Mounting The Serial Console Server can be mounted in a 19 1U rack The mounting brackets can screw into either the front or the back of the unit so that it can attach to the front or the back of the rack Rack Mounting Front To mount the unit at the front of the rack do the following 1 Remove the two screws at the front of the unit 2 Use the M3 x 8 Phillips head hex screws supplied with the rack mount kit to screw the rack mounting brackets into the front of the unit Phillips hex head M3x8 21 Serial Console Server User Manual 3 Position the device in the front of the rack and align the holes in the mounting brackets with the holes in the rack 4 Screw the mounting brackets to the rack OS dll told toldo toldo toldo ODO OOOI E Al AS a N Ss Pa A S gt s ANY a we y AA SL RI p fas y y ES a os S a bs E DI q wo a NY p NI p 4 y A A gt A N Pa ON E A a J et A AL a os N wor i Sa z wo a A a Su i we yo ites gt a A aoe i 2 x os E E SS y A ps NS y OT A BR eS Pa AS RY ee oe ee SS A V x Note Cage nuts are provided for racks that are not pre threaded 22 Chapter 2 Hardware Setup Rack Mounting Rear To mount the unit a
99. ment 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None Console Management 9600 N 8 1 None E Modify When a port is double clicked from the Port Settings List or from the Sidebar the Properties page appears and looks similar to the one below Properties Port Buffering Operation Mode Port ID comi Port Name com1 Baud Rate 9600 y Parity None Ly Data Bits 8 bits Z Stop Bits 1 bit B Flow Control None E Toggle DTR Y Enabled Online Detect W Enabled Save amp Copy Save Back This panel allows you to make configuration settings for the selected port as explained in the table below Setting Meaning Port ID Each port on the Serial Console Server has a port ID number The value in this field indicates the port that is being configured
100. ment Log Maintenance Port List porto Number t01 102 03 04 05 06 07 08 09 10 PortName Status Busy 78901234567890 123456789012 COM2 78901234567890 123456789012 78901234567890 123456789012 78901234567890 123456789012 78901234567890 123456789012 COM6 78901234567890 123456789012 78901234567890 123456789012 78901234567890 123456789012 78901234567890 123456789012 COM10 78901234567890 Operation Mode Console Management Console Management TCP Server RealCOM Port RealCOM Port RealCOM Port RealCOM Port RealCOM Port RealCOM Port RealCOM Port Operation Telnet SSH Dump Buffer Telnet SSH Dump Buffer Dump Buffer Dump Buffer Dump Buffer Dump Buffer Dump Buffer Dump Buffer Dump Buffer Dump Buffer 35 Serial Console Server User Manual Setup Network Setup To set up the network do the following 1 Click the Device Management tab 2 3 Fill in the fields according to the information provided under Network Select the Network tab Network Information IP Installer Enabled View Only Disabled Service Ports HTTP Port 80 HTTPS Port 443 SSH Port 22 Telnet Port 23 Base Socket 5001 Network Configuration E Enable Redundant NIC Select a network adapter etho x IPv4 Configuration IP Address 10 0 90
101. mes column Access The Access column is where device access rights are set Click the radio buttons in the rows that corresponds your choices The meanings are described below Full The user can view the remote screen and can perform Access operations on the remote server from his keyboard View The user can only view the remote screen he cannot Only perform any operations on it No No access rights the Port will not show up on the Access User s list on the Main Screen Config The Config column is where a user s permission to make changes to a port s configuration settings are permitted restricted A check mark y indicates that the user has permission to make changes to the port s configuration settings an empty box means that the user is denied permission to make configuration changes Power Supply The Power Supply column permits restricts the configuration and power operation of ports that have Power Over the Net devices connected to them A check mark Y indicates that the user has permission an empty box means that the user does not have permission 5 When you have finished making your choices click Save 6 In the confirmation popup that appears click OK Note In any of the columns you can use Shift Click or Ctrl Click to select a group of ports to configure Clicking to cycle through the choices on any one of the selected ports causes all of them to cycle in unison 88
102. ne port can show up in the list For example 1 If you key in Web both Web Server 1 and Web Server 2 show up in the list 2 Ifyou key in W 1 or M 2 both Web Server 1 and Mail Server 2 show up in the list 59 Serial Console Server User Manual Connections The main panel on the Connections page displays the Port List From here you can select and connect to the serial devices via the port they are connected to Port List Port r i s i e Number Port Name Status Busy Operation Mode Operation Port 01 COM1 4 Console Telnet SSH Dump Buffer 5001 5101 789012345678901 Management Direct 23456789012 02 COM2 TCP Client Dump Buffer 789012345678901 23456789012 03 COM3 TCP Client Dump Buffer 789012345678901 23456789012 04 COM4 RealCOM Port Dump Buffer 5200 5201 789012345678901 23456789012 05 COMS RealCOM Port Dump Buffer 5200 5201 789012345678901 23456789012 06 COM6 RealCOM Port Dump Buffer 5200 5201 789012345678901 23456789012 07 coMm7 RealCOM Port Dump Buffer 5200 5201 789012345678901 23456789012 os coms RealCOM Port Dump Buffer 5200 5201 789012345678901 23456789012 09 COM9 gt RealCOM Port Dump Buffer 5200 5201 789012345678901 23456789012 10 COM10 RealCOM Port Dump Buffer 5200 5201 789012345678901 z Heading Description Port Number This column represents the physical port that t
103. neral section of the Device Information page displays and allows you to set the Device Name and Description and view the Manufacturing MFG information of the Serial Console Server The Network Interfaces section provides detailed information about it s network configurations Note The MFG Number Manufacturing Number is an internal serial number used by ATEN s factory and technical support staff to identify products This number does not affect products warranty If your product requires after sales services you may provide the MFG Number to ATEN s sales or technical support staff to identify the product and model number 91 Serial Console Server User Manual The SNO108A SNO116A SN0132 SNO148 are designed with two power supplies The Power Supply Detection section provides information about the two Serial Console Server s power supplies The icons for Power Supply 1 and Power Supply 2 display in gray when there is no power to the power supply they display in blue when power is present When the Power Supply Detection function is enabled there is a check in the checkbox when there is only one source of power the Serial Console Server will beep to warn you of the problem The default for this function is enabled If you are at the Local Console you will see a message asking you to confirm that your intention is to only have one power source If your intention is to only have one source of pow
104. ng terminal located on the back panel and the other end of the wire to a suitable grounded object Note Do not omit this step Proper grounding helps to prevent damage to the unit from surges or static electricity For each server or serial device with a DB9 connector plug an RJ 45 to Serial adapter into its serial port Use standard straight through Ethernet cable to connect any available port on the Serial Console Server s rear panel to the RJ 45 to Serial adapter Note Two RJ 45 to Serial adapters 1 x SA0142 1 x SA0141 are included in the SN0108A SN0116A SN0132 SN0148 package Additional adapters require a separate purchase Please contact your dealer For serial devices with RJ 45 connectors use Ethernet rollover cable or a special pin out cable to connect any available port on the Serial Console Server s rear panel to serial RJ 45 port Plug the cables that connect the SNO108A SN0116A SN0132 SN0148 to the network into the primary and backup LAN ports located on the unit s rear panel Optional a Use Cat 5e cable to connect the SNO108A SNO116A SN0132 SN0148 s PON port to an SA0150 adapter Connect the adapter to the PON IN port of a PNO108 Power Over the Net device b Use Cat 5e cable to connect the SNO108A SNO116A SN0132 SN0148 s PON port to the PON IN port of a PN5xxx PN7xxx Power Over the Net device Continues on next page 25 Serial Con
105. ni c sap File Name Files of Type jan Files Cancel 47 Serial Console Server User Manual Encode a Encoding allows you select which type of encoding you want to use Make your selection from the drop down menu and click OK as shown below Encoding Replace current encoding lt x windows 950 gt with AKIN System Default Cancel 1S0 8859 1 IS0 8859 15 Big5 EUC KR GB18030 Shift JIS us ascii The Message Board The Serial Console Server supports multiple user logins which may cause access conflicts To alleviate the problem a message board has been provided which allows users to communicate with each other Li Message Board teJto e userd001810 3 41 52 Hello Me Hi this is the administrator 2 Z All Users userd001810 3 41 52 Message Display Panel User List Panel Compose Panel Send Message Display Panel Messages that users post to the board are display in this panel Compose Panel Key in the messages that you want to post to the board in this panel Click Send to post the message to the board User List Panel The username and IP address of all the logged in users are listed in this panel 48 Chapter 4 The User Interface Ifyou check All Users messages are posted to all users To post a message to one individual user select the user s name before sending yo
106. nt Network Information IP Installer Enabled View Only 5 Disabled Service Ports HTTP Port 80 HTTPS Port 443 SSH Port 22 Telnet Port 23 Base Socket 5001 Network Configuration Enable Redundant NIC Select a network adapter etho Y IPv4 Configuration Obtain IP address automatically DHCP Set IP address manually Fixed IP IP Address 10 0 90 141 Subnet Mask 255 255 255 0 Default Gateway 10 0 90 254 Obtain DNS server address automatically Set DNS server address manually Preferred DNS server 10 0 0 6 Alternate DNS server 10 0 0 7 IPv6 Configuration Obtain IP address automatically DHCP Set IP address manually Fixed IP IP Address 2008 1 Prefix Length 64 Default Gateway 2008 1 Obtain DNS server address automatically Set DNS server address manually Preferred DNS server fe80 210 74ff fe48 20c Alternate DNS server fe80 210 74ff fe48 20c m Save Each of the elements on this page is described in the sections that follow SN0116A SN0132 SN0148 serial console servers Note The Enable Redundant NIC option is only available for SNO108A 93 Serial Console Server User Manual IP Installer The IP Installer is an external Windows based utility for assigning IP addresses to the Serial Console Server Click one of the radio buttons to select Enable View Only or Disabled for the IP Installer utility See ZP Insta
107. ode Allow virtual modem to listen fora If successful OK CR LF TCP connection on the provided listen port 5301 If failure ERROR CR LF ATD T Try to establish a TCP connection and connect to If successful CONNECT CR LF Remote the specified remote host If connection failure IE Remot e g ATDT10 0 0 72 50001 NO CARRIER CR CF ort CR Note The SN3101 accepts T and P additions to If other error the ATD command but ignores them ERROR CRI LF ATEn CR Where n represents a numeric character 0 or 1 If successful OK CR LF E0 disable command echo If failure ERROR CR LF E1 enable command echo ATH CR Hang up current TCP connection if a connection is If successful OK CR LF active If failure ERROR CR LF Note ATH ATHO and ATH1 all act the same ATIn CR Inquiry command Where n represents a numeric If successful OK CR LF character 0 or 1 If failure ERROR CR LF E0 Display ATEN International Co Ltd E1 Display Serial Console Server ATOn CR Return to on line data mode Where n represents a If an active TCP connection numeric character 0 or 1 OK CR LF If the modem is in the on line command mode the Otherwise modem enters on line data mode If the modem is ERROR CR LF in the off line command mode no TCP connection established an ERROR is returned O0 O1 If there is an active connection switch the modem to data mode ATQN CR Result code control command Where n If succes
108. onsole Server User Manual On the LDAP LDAPS server Users can be authenticated with any of the following methods With MS Active Directory schema Note If this method is used the LDAP schema for MS Active Directory must be extended Without schema Only the Usernames used on the Serial Console Server are matched to the names on the LDAP LDAPS server User privileges are the same as the ones configured on the Serial Console Server Without schema Only Groups in AD are matched User privileges are the ones configured for the groups he belongs to on the Serial Console Server Without schema Usernames and Groups in AD are matched User privileges are the ones configured for the User and the Groups he belongs to on the Serial Console Server TACACS Settings Enable TACACS and enter the following information 5 Ad Preferred TACACS Server Preferred TACACS Service Port Shared Secret 1 Alternate TACACS Server Alternate TACACS Service Port Shared Secret 2 Kerberos Enable Kerberos and enter the following information 5 Kerberos Server Kerberos Service Port Kerberos Realm 104 Chapter 8 Device Management CC Management Settings To allow authorization for the Serial Console Server through a CC Control Center server check Enable and fill in the CC Server s IP address and Service port in the appropriate fields You can use the IPv4 address
109. ore E E Switch Rollover Cable RJ45 RJ45 DTE DTE 29 Serial Console Server User Manual This Page Intentionally Left Blank 30 Chapter 3 Super Administrator Setup Overview This chapter discusses the administrative procedures that the Super Administrator performs to get the Serial Console Server set up for the first time First Time Setup Once the Serial Console Server has been cabled up the Super Administrator needs to set up the unit for operation This involves setting the network parameters and changing the default Super Administrator login The most convenient way to do this for the first time is from a local console local VT console or a local computer running terminal application software such as Microsoft HyperTerminal or a Laptop USB Console LUC running the SNViewerUSB application SN0108A SNO116A SNO0132 SNO148 only Setup can also be done remotely over the Web via the GUI using the unit s IP address Note For remote methods of setting up the network see IP Address Determination page 139 Local Login You can login locally from a computer or laptop SNO108A SNO116A SN0132 SN0148 only connected directly to the Serial Console Server see Serial Console Server Installation page 25 There are two methods for logging in locally SNViewerUSB and HyperTerminal The local login Main Menu is the text based equivalent of the browser based configuration
110. ot included with the Serial Console Server package To purchase these adapters contact your dealer The tables on the following pages describe the available adapter configurations SA0141 RJ45 F to DB9 F Black Connector DTE to DTE RJ45 Pins 8 Computer DB9 RTS 1 EA gt 8 DTR 2 lt A gt 6 1 TXD 3 lt gt 2 CTS 4 lt gt 7 GND 5 lt gt 5 RXD 6 lt gt 3 DSR 788 EA gt 4 9 NC not used SA0142 RJ45 F to DB9 M Black Connector DTE to DCE RJ45 Pins 8 Sears RTS 7 A DTR 2 e E TXD 3 x lt i CTS 4 g a A GND 5 i RXD 6 P 3 DCD 7 Z 3 DSR 8 E a 9 NC not used 147 Serial Console Server User Manual SA0143 RJ45 F to DB25 F Black Connector DTE to DTE RJ45 Pins 8 Computer DB25 RTS 1 AA gt 5 DTR 2 lt ___ __ gt 6 8 TXD 3 lt gt CTS 4 lt gt 4 GND 5 lt gt RXD 6 lt 2 DSR 7 amp 8 1 gt 20 Other pins not used SA0144 RJ45 F to DB25 M Black Connector DTE to DCE RJ45 Pins 8 Modem Device DB25 RTS 1 lt gt 4 DTR 2 Ez gt 20 TXD 3 lt gt 2 CTS 4 lt gt 5 GND 5 lt gt 7 RXD 6 lt gt 3 DCD 7 lt gt 8 DSR 8 lt gt 6 Other pins not used 148 Appendix SA0145 RJ45 F to DB9 M Blue Connector DTE to DTE RJ45 Pins 8 Computer DB9 RTS 1 lt __ _ _ _ __ _ gt 8 DTR 2 lt 1 gt 6 amp 1 TXD 3 lt gt 2 CTS
111. ou can change the Font type Size and Style On the right side of the window you can view an example of the font you have set Color Select an Option Foreground color Background Color Cursor Text color or Cursor Color and Click Change to adjust the color settings Use the HSL Swatches and HSV tabs to make detailed adjustments and select the colors Below the tab is a Preview section you can use to see how the color change will look Click OK to save the changes Cancel to remove the changes and exit or Reset to revert to the default color settings 50 Chapter 4 The User Interface Category Description Others Use this section to set Implicit CR in every LF Checking this box adds an extra Carriage Return when the Enter key is used so the cursor returns flush on the left margin Use this function if the text is not lining up on the left margin after you hit Enter Backspace is Delete Key Local echo An echo is a response from the serial device of character s that have been input Auto Characters that are typed in are echoed but not displayed on the screen Force On Characters that are typed in are echoed and displayed on the screen as they are entered Passwords are displayed on the screen if this mode is used Force Off Characters are not echoed from the serial device Buffer Size This is the maximum size of the Log file Log File The log file generates a
112. ransmitted through the port Primary and Secondary 10 100 1000 Mbps LAN LEDs RED 10 Mbps RED GREEN ORANGE 100 Mbps GREEN 1000 Mbps Flashes to indicate that the Serial Console Server is being accessed over the LAN Serial Console Server User Manual No Component Description 4 Reset Switch Note This switch is recessed and must be pushed with a small object such as the end of a paper clip or a ballpoint pen Pressing and releasing this switch when the unit is running performs a system reset Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings Note This does not clear User Account information See Clear Login Information page 146 for information on clearing user account information Pressing and holding this switch while powering on the switch returns the unit to its factory default firmware level rather than the firmware version that the switch has been upgraded to This allows you to recover from a failed firmware upgrade and gives you the opportunity to try upgrading the firmware again Note This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable 14 Chapter 1 Introduction
113. rd Enable Dial Out For the dial out function you must establish an account with an Internet Service Provider and use a modem to dial up to your ISP account An explanation of the Enable Dial Out items is given in the table below Item Action ISP Settings Specify the telephone number account name username and password that you use to connect to your ISP 107 Serial Console Server User Manual Item Action Dial Out Schedule This entry sets up the times you want the Serial Console Server to dial out over the ISP connection Every provides a listing of fixed times from every hour to every four hours If you select Every two hours for example the Serial Console Server will start dialing out every two hours beginning at 00 00 If you don t want the Serial Console Server to dial out on a fixed schedule select Never from the list Daily at will dial out once a day at a specified time Use the hh mm format to specify the time PPP online time specifies how long you want the ISP connection to last before terminating the session and hanging up the modem A setting of zero means it is always on line Emergency Dial Out If the Serial Console Server gets disconnected from the network or the network goes down this function puts the Serial Console Server on line via the ISP dial up connection If you choose PPP stays online until network recovery the PPP connection
114. re secured to the rack extended to the floor and that the full weight of the rack rests on the floor Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack Always load the rack from the bottom up and load the heaviest item in the rack first Make sure that the rack is level and stable before extending a device from the rack Use caution when pressing the device rail release latches and sliding a device into or out of a rack the slide rails can pinch your fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload the AC supply branch circuit that provides power to the rack The total rack load should not exceed 80 percent of the branch circuit rating Make sure that all equipment used on the rack including power strips and other electrical connectors is properly grounded Ensure that proper airflow is provided to devices in the rack Ensure that the operating ambient temperature of the rack environment does not exceed the maximum ambient temperature specified for the equipment by the manufacturer Do not step on or stand on any device when servicing other devices in a rack 133 Serial Console Server User Manual Technical Support International For online technical support including troubleshooting documentation and software updat
115. re shown in the table below Model Connector Interface SA0141 RJ 45 to DB9 F DTE to DTE SA0142 RJ 45 to DB9 M DTE to DCE SA0143 RJ 45 to DB25 F DTE to DTE SA0144 RJ 45 to DB25 M DTE to DCE SA0145 RJ 45 to DB9 M DTE to DTE SA0146 RJ 45 to DB9 F DTE to DCE SA0147 RJ 45 to DB25 M DTE to DTE SA0148 RJ 45 to DB25 F DTE to DCE SA0149 RJ 45 to DB9 M PN0108 to PN7 PN5 SA0150 RJ 45 to DB9 F PN7 PN5 SN to PN0108 SA0151 DB9 F to RJ 45 PC to PN7 PN5 RJ 45 to RJ 45 Cat 5e Cables For serial devices with DB9 or DB25 connectors use standard straight through cables For serial devices with RJ 45 connectors use rollover cable or specialized pinout cable Serial Console Server User Manual Browsers Supported browsers for logging into the device include the following Browser Version IE 6 and higher Chrome 8 0 and higher Firefox Windows 3 5 and higher Linux 3 0 and higher Safari Windows 4 0 and higher Mac 3 1 and higher Opera 10 0 and higher Mozilla Windows 1 7 and higher SUN 1 7 and higher Chapter 1 Introduction Components SN0108A Front View No Component Description 1 Power LEDs Lights when the unit is powered up and ready to operate 2 Port LEDs The Port Flashes Green Active data is being transmitted through the port 3 LAN LEDs
116. respective Telnet and SSH Port number configured for access to the serial device See Service Ports page 94 for details Telnet SSH To access a serial device connected to the Serial Console Server click the port s Telnet or SSH button from the Port Access Connections page 8 E fe le User Management Device Management Log Maintenance i 1 I AUTUSCN Enterprise Solutions by ATEN Port Port Name Status Busy OperationMode Op epn e 03 COM3 ss g 5001 5101 04 COMA o2 COM2 a 5302 03 coma Dump Buffer 5303 05 COMS 04 com4 v Dump Buffer 5304 os coms e Dump Buffer 5305 06 come Dump Buffer 5306 07 com7 TCP Serve Dump Buffer 5307 08 coma TCP Serve Dump Buffer 5308 09 come CP Server Dump Buffer 5309 10 com10 CP Serve Dump Buffer 5310 11 COM11 TO ver Dump Buffer 5311 12 com12 T Dump Buffer 5312 13 com13 CP Serve Dump Buffer 5313 14 coma a Dump Buffer 5314 fas com15 Dump Buffer 5315 ie com16 Dump Buffer 5316 17 COM17 Dump Buffer 5317 18 comis Dump Buffer 5318 19 comis Dump Buffer 5319 20 com2o Dump Buffer 5320 21 com21 Dump Buffer 5321 pal 0M22 z 2 ICP Serves 5 E 22 The Serial Console Server opens SNViewer to start your session with the serial device and a screen similar to the one below appears SNViewer te a From the SNViewer can you login and perform management activities on the serial device For more information on u
117. ries on the menu bar opens information and configuration pages related to the item selected in the Sidebar 57 Serial Console Server User Manual The Sidebar All comnected Serial Console Servers port devices and PDU devices including their ports and outlets are listed in a tree structure in the Sidebar at the left of the screen PDU Devic The Sidebar Tree Structure The characteristics of the Sidebar tree structure are Users are only allowed to see the devices and ports that they have access permission for Ports are highlighted in blue when they are accessed by a user OG6 COM6 Ports outlets and child devices can be nested under their parent devices Click the in front of a device to expand the tree and see the ports outlets nested underneath it Click the to collapse the tree and hide the nested ports outlets 58 Chapter 6 Port Access Filter The Filter allows you to control the number and type of ports that display in the Sidebar When you click Filter the bottom of the panel changes to look similar to the image below A 2 search The meanings of the choices are explained in the following table Choices Explanation Search If you key in a search string and click Search only port names that match the search string display in the tree Wildcards for single characters for multiple characters and the keyword or are supported so that more than o
118. rk Note Specifying the Alternate DNS Server address is optional 96 Chapter 8 Device Management IPv6 Settings IP Address IPv6 is the new 128 bit format for specifying IP addresses See Pv6 page 141 for further information The Serial Console Server can either have its IPv6 address assigned dynamically DHCP or it can be given a fixed IP address For dynamic IP address assignment select the Obtain IP address automatically radio button This is the default setting To specify a fixed IP address select the Set IP address manually radio button and fill in the fields with values appropriate for your network DNS Server For automatic DNS Server address assignment select the Obtain DNS Server address automatically radio button To specify the DNS Server address manually select the Set DNS server address manually radio button and fill in the addresses for the Preferred and Alternate DNS servers with values appropriate for your network Note Specifying the Alternate DNS Server address is optional 97 Serial Console Server User Manual ANMS The ANMS Advanced Network Management Settings page is used to set up login authentication and authorization management from external sources It is organized as a notebook with three tabs each with a series of related panels as described below Event Destination Event Destination Authentication amp Authorization CC Management
119. roof of purchase in the packaging and the RMA number clearly marked on the outside of the package This warranty becomes invalid if the factory supplied serial number has been removed or altered on the product This warranty does not cover cosmetic damage or damage due to acts of God accident misuse abuse negligence or modification of any part of the product This warranty does not cover damage due to improper operation or maintenance connection to improper equipment or attempted repair by anyone other than ALTUSEN This warranty does not cover products sold AS IS or WITH FAULTS IN NO EVENT SHALL ALTUSEN S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FURTHER ALTUSEN SHALL NOT BE RESPONSIBLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT ITS ACCOMPANYING SOFTWARE OR ITS DOCUMENTATION ALTUSEN SHALL NOT IN ANY WAY BE RESPONSIBLE FOR WITHOUT LIMITATION LOSS OF DATA LOSS OF PROFITS DOWNTIME GOODWILL DAMAGE OR REPLACEMENT OF EQUIPMENT OR PROPERTY AND ANY EXPENSES FROM RECOVERY PROGRAMMING AND REPRODUCTION OF ANY PROGRAM OR DATA ALTUSEN makes no warranty or representation expressed implied or statutory with respect to its products contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose ALTUSEN reserves the right to revise or update its product so
120. s describes the Port Access page and how to configure the options it provides regarding port and power outlet manipulation Chapter 7 User Management shows super administrators and administrators how to create modify and delete users and groups and assign attributes to them Chapter 8 Device Management shows super administrators how to configure and control overall Serial Console Server operations Chapter 9 Log explains how to install and configure the Log Server Chapter 10 Maintenance explains how to backup restore and upgrade the Serial Console Server and its firmware as well as providing information about private certificates An Appendix at the end of the manual provides technical and troubleshooting information xii Serial Console Server User Manual Conventions This manual uses the following conventions Monospaced Indicates text that you should key in Indicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctri Alt Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting the option on a menu or dialog box for example that comes next For example Start gt Run means to open the Start menu and then select Run Indicates critical information xiii
121. s allows you to control the user s account and access to the installation as follows Disable Account lets you suspend a user s account without actually deleting it so that it can be easily reinstated in the future If you don t want to limit the time scope of the account select Account never expires if you do want to limit the amount of time that the account remains in effect select Account expires on and key in the expiration date To require a user to change his password at the next logon select User must change password at next logon This can be used by the administrator to give the user a temporary password to log in for the first time and then let the user set the password of his choice for future logins To make a password permanent so that the user cannot change it to something else select User cannot change password For security purposes administrators may want users to change their passwords from time to time If not select Password never expires This allows users to keep their current passwords for as long as they like Ifso select Password expires after and key in the number of days allowed before the password expires Once the time is up a new password must be set 4 At this point you can assign the new user to a group by selecting the Groups tab the Groups page is discussed on page 83 You can also assign the user s port access rights by selecting the Devices tab the De
122. s menu without making changes by pressing Enter twice 3 You can bring up the Main Menu at any time during your session 4 This menu can also be accessed from remote terminal sessions such as Windows Telnet Client and PuTTY When you have finished with your session bring up the Main Menu and press Q to log out After you are offline you can simply close the window 40 Chapter 4 The User Interface Remote Operation Y ou can access the Serial Console Server remotely using a web browser or text based terminal application such as Telnet or PuTTY as described below Web Browser Login Serial Console Server units can be accessed via an Internet browser running on any platform To access the Serial Console Server do the following 1 Open the browser and specify the IP address See Browser Login page 35 for details of the Serial Console Server you want to access in the browser s location bar 2 When a Security Alert dialog box appears accept the certificate it can be trusted If a second certificate appears accept it as well Once you accept the certificate s the login page appears SN0132 Login Username Password Login Reset 3 Provide your username and password see Browser Login page 35 then click Login to bring up the Web Browser Main Page described on the next page 41 Serial Console Server User Manual The Web Browser Main Page To ensure multi platform operability acce
123. scussed on page 119 Maintenance The Maintenance page is used to install new firmware backup and restore configuration and account information restore default values and import Certificates This page is available to the Super Administrator and Administrators and Users with Maintenance permission The icon doesn t display on the page of ordinary administrators and users The Maintenance page is discussed on page 123 There are two small icons at the extreme right of the page Their functions are described in the table below Icon Function Click this icon to bring up a panel with information about the Serial Console Server s firmware version Click this icon to log out and end your Serial Console Server session Chapter 4 The User Interface SNViewer The SNViewer is the main application used to access serial devices via web browser The SNViewer opens from the Port Access Connections page when you click the Telnet or SSH button for a serial device see Te net SSH page 61 for details When the SN Viewer opens there is a Control Panel toolbar that appears when your mouse moves over it which allows you to configure your session as shown here S SNViewer gt Ja SNViewer Control Panel The SNViewer provides a Control Panel that is hidden at the upper center of the screen and becomes visible when your mouse moves over it The panel consists of three rows an icon row at the
124. server SNMP agent Event notification supports notification of SMTP email SNMP Trap and SMS with additional mobile device Pure Web management interface HTTP HTTPS no Java run time environment required Backup restore system configuration Firmware upgradeable Multi browser support Internet Explorer Chrome Firefox Safari Opera Mozilla Customizable global time zone NTP for time server synchronization DHCP for dynamic IP address assignment IPv6 support Integrated with CC2000 for data center centralized management Supports AC or DC SN0132D SN0148D operation Chapter 1 Introduction Serial Device Management Versatile serial operation modes supports Real COM TCP Server TCP Client UDP Serial Tunnel and Virtual Modem 128 bit 256 bit SSL encryption for Real COM TCP Server TCP Client Serial Tunnel and Virtual Modem Virtual Terminal support VT52 VT100 VT220 VT320 Real COM driver for Windows 2000 XP Vista 7 and Windows Server 2003 2008 Built in 1SKV ESD protection for serial ports Real TTY driver for Linux Fixed TTY driver for UNIX Language Multi language web based GUI available for Japanese Korean German Russian Simplified Chinese and Traditional Chinese Serial Console Server User Manual Requirements The devices that connect to the Serial Console Server must support the following serial protocol RS 232 protocol or terminal operations
125. sful OK CR LF represents a numeric character 0 or 1 If failure ERROR CR LF QO Enable result code to DTE default Q1 Disable result code to DTE ATSn CR Reports the value of the S register Where n is the If successful OK CR LF register s number If failure ERROR CR LF ATSn v CR Sets the S register s value Where n is the If successful OK CR LF register s number and v is the S register value If failure ERROR CR LF ATVn CR Result code return type Where n represents a If successful OK CR LF numeric character 0 or 1 VO Response is lt numeric code gt CR LF V1 Response is lt verbal description gt CR LF If failure ERROR CRI LF 143 Serial Console Server User Manual Continued from previous page Command Operation Response ATZ CR Reset modem command Close active connections and reset the S registers and general option status to their saved values f successful OK CR LF f failure ERROR CR LF AT amp Cn CR DCD option Where n represents a numeric f successful OK CR LF character 0 or 1 f failure ERROR CR LF 8C0 DCD is ON at all times amp C1 DCD matches the state of the TCP connection AT amp Dn CR DTR option Where n represents a numeric f successful OK CR LF character 0 3 f failure ERROR CR LF amp DO DTR is assumed to be ON
126. sing the SNViewer see SN Viewer page 45 for details 61 Serial Console Server User Manual Port Attributes Clicking a device on the sidebar from the Port Access Connections page brings up the Port Attributes page with detailed information about the device and Power Over the Net reboot options as shown here Port Attributes Status Port ID COM1 Port Name COM1 BaudRate 9600 Parity None DataBits 8 bits StopBits 1bit FlowControl None Work Mode Console Management Port Buffering memory Associate Link Power Supply Associate OutletA STATION_04_0108 1 fu E Reboot on Telnet SSH Dump Buffer From here you can use the Telnet SSH and Dump Buffer buttons at the bottom of the page or reboot a device connected to an associated Power Over the Net PDU For information on associating PON devices see Association page 113 for details 62 Chapter 6 Port Access Favorites The Favorites tab allows you to keep all the connections that you access most frequently in one convenient place To add a port to Favorites right click on it from the sidebar and select Add to Favorites or select a port and click Add The layout and functions available on the Favorites tab are exactly the same as those found on the Port List tab See Connections page 60 for details Favorites 2 Pot 4 e n i s ID humbor Port Name Status Busy Operation Mode Operation 0i
127. sole Server User Manual 6 Optional If you choose to install a serial modem for OOB operation see OOBC page 106 use standard Cat 5e cable to connect the modem port on the SN0108A SNO116A SN0132 SNO148 s front panel to a DTE to DCE serial adapter see RJ 45 to Serial Adapters page 7 for details on choosing the appropriate adapter then plug the adapter into the modem s serial port For SN9108 SN9116 models you can use any available port on the rear of the unit Optional If you wish to use a console terminal connection use Cat 5e cable to connect the SNO108A SNO116A SN0132 SN0148 Console port to the DTE to DTE serial adapter SA0141 or SA0143 Connect the adapter s serial connector to the console terminal or the COM port of the computer you will use for the console terminal Optional If you are using a laptop USB console to control the SNO108A SNO116A SN0132 SNO148 locally use the laptop USB cable included in the package to connect the laptop to the LUC port located on the unit s front panel Optional If you are using USB devices such as USB storage devices pen drive hard drive USB hubs USB LAN cards in your installation connect them to these three Type A female USB ports 10 For AC models Use the AC power cord provided with this package to connect the SNO108A SNO116A SN0132 SN0148 s Power Socket to an AC power source For DC models Connect the DC power source to the SN
128. ss to the Serial Console Server can be accomplished with most standard web browsers The chapters following this one give detailed information about each section of the web browser Once users log in and are authenticated see page 41 the Web Browser Main Page comes up with the Port Access page displayed GO 8 00 OG Port Access User Management Device Management Maintenance I Statuse Busy Operation Mode Operation od cOML a Console Management Telnet SSH Dump Buffer 78901234567890 123456720012 7 02 comM2 E E Console Management Telnet SSH Dump Buffer F 78901234567890 120456789012 03 coma 7 TCP Server Dump Buffer 72001234567890 123456789012 104 4 RealCOM Port Dump Buffer 78901234567890 123456789012 os cous E z RealCOM Port Dump Buffer 78901234567890 123456789012 os come gt gt RealCOM Port Dump Buffer 78901234567890 122456729012 07 E z RealCOM Port Dump Buffer 78901234567890 123456789012 08 coms RealCOM Port Dump Buffer 72001234567890 123456789012 109 com RealCOM Port Dump Buffer 78901234567890 123456789012 10 10 RealCOM Port Dump Buffer 78901234567890 17345678901 ES Note The screen depicts a Super Administrator s page Depending on a user s type and permissions not all of these elements appear Page Components The web page screen components are described in the table below No Item Description 1
129. t the rear of the rack do the following 1 Remove the two screws at the rear of the unit 2 Use the M3 x 8 Phillips head hex screws supplied with the rack mounting kit to screw the rack mounting brackets into the rear of the unit Phillips hex head M3x8 3 Position the device in the rack and align the holes in the mounting brackets with the holes in the rack 23 Serial Console Server User Manual 4 Screw the mounting brackets to the rear of the rack X E NI E R E yI DI yI y gt S R XI E XI RI y X y y D SN El ANIN Mi le SS SAR SS AN X NS lt R XI R 8 La pe ca yl ow a Poa B A we we A E s y e ES D ge vo 5 2 r iien D ae Ke A we Pa Se a X eo a E Sg SS D A P E a o B A a awed D we wr pS Ps Sg a A iin by AO A f SS PS X Pa a SU SO Aye a Su VS a a a Ss A a 7 LA Note Cage nuts are provided for racks that are not pre threaded 24 Chapter 2 Hardware Setup Serial Console Server Installation SN0108A SN0116A SN0132 SN0148 Installation To set up your SNO108A SNO116A SN0132 SN0148 installation refer to the Installation Diagram on page 27 The numbers in the diagram correspond to the numbers of the instruction steps below l Use a grounding wire to ground the unit by connecting one end of the wire to the Serial Console Server s groundi
130. te Product Information For information about all ALTUSEN products and how they can help you connect without limits visit ALTUSEN on the Web or contact an ALTUSEN Authorized Reseller Visit ALTUSEN on the Web for a list of locations and telephone numbers International http www aten com North America http www aten usa com xiv Chapter 1 Introduction Overview The Serial Console Server series of advanced console servers integrates cutting edge technologies with secure enterprise communications Models offer IT professionals and network operations center NOC personnel the ability to perform secure remote data management and out of band management of IT assets from anywhere in the world Available in 8 16 32 and 48 port models the console servers fit in 1U of rack space with dual AC and DC SN0132D SN0148D power options With their comprehensive serial management features the console servers help maximize IT asset productivity provide scalability and reduce operational costs Model Ports Power LAN Ports USB LUC SN0108A 8 Dual AC Dual 3 1 SN0116A 16 Dual AC Dual 3 1 SN0132 32 Dual AC Dual 3 1 SN0148 48 Dual AC Dual 3 1 SN0132D 32 Terminal DC Dual 3 1 SN0148D 48 Terminal DC Dual 3 1 SN9108 8 Single AC Single None SN9116 16 Single AC Single None The SNO0108A SN0116A SNO0132 SN0148 SN9108 SN9116 are console servers that provide remote serial access to
131. the device listens on 5001 is the Serial Console Server s default setting see Network page 93 and Base Socket page 94 Virtual Modem In Virtual Modem mode the Serial Console Server s COM port emulates a modem The port acts as if it were a real modem for communication with a remote server This allows software designed to transmit data over a serial modem to modem link to perform serial operations over a TCP IP Ethernet connection In this mode the Serial Console Server dials into the remote server s IP specifying the appropriate port address for the transmission For example atd 10 0 100 101 5000 A detailed description of the data structures and related functions of the Serial Console Server s virtual modem function is provided on page 143 Note 128 bit SSL data encryption is supported in this operating mode Real COM Port This mode is used in conjunction with a virtual COM port driver installed on the remote user s local computer When the Serial Console Server s COM port is set to this mode the device connected to the port appears as if it were a device directly connected to a COM port on the remote user s local computer This mode is useful with devices such POS terminals Bar Code Readers Serial printers etc since it allows you to use software that was written for pure serial communication applications It can be used with other ALTUSEN management products such as the PN5 PN7 Power O
132. tings on this page click Save 108 Chapter 8 Device Management Security The Security page is divided into 4 main panels as described in the sections that follow Login Failures For increased security the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully Login Failures Login Fail Policy Disable User Account IP Address Locked Maximum Login Failures Lockout Period min To set Login Failures check one of the Login Fail Policy checkboxes The meanings of the entries are explained in the table below Entry Explanation Login Fail Policy This determines what happens when a user fails to login according to the security parameters that are set here When a user exceeds the maximum login failures you can set the Serial Console Server to Disable User Account IP Address Locked The amount of time the policy takes effect is set in the Lockout Period Maximum login Failures This field sets the number of failed attempts a user is allowed before the Login Fail Policy is activated Lockout Period Sets the amount of time the User Account is disabled or IP Address is Locked before access will be reactivated Note Ifa Login Fail Policy is not enabled users can attempt to log in an unlimited number of times with no restrictions For security purposes we recommend that you enable this function and enable the locko
133. top and two text rows below it By default the upper text row shows the width and height of the window size As the mouse pointer moves over the icons in the icon bar however the information in the upper text row changes to describe the icon s function In addition if a message from another user is entered in the message board and you have not opened the message board in your session the message board window will pop open automatically The lower row shows the IP address and port of the device you are accessing on the left side and the connection status on the right 45 Serial Console Server User Manual Control Panel Functions The Control Panel functions are described below and in the following sections Icon Function E This is a toggle Click to make the Control Panel appear Always On Top i e always displays on top of the SNViewer screen Click again to have it display in Auto Hide mode allowing it to only appear when the mouse is moved over it Ki Use this to copy the selected text on the screen En I Use this to copy all text that is displayed on the screen E Use this to paste the copied text En Use this icon to toggle Logging on Logging off This starts a log file of characters sent from the serial device to the SNViewer You must first create and import a text based log file See Terminal Settings Others Log File page 51 j Use th
134. ur message Ifauser s name is selected and you want to post a message to all users select All Users before sending your message Macros E Macros allow you to create custom text macros to use within the SNViewer application When you click the Macros icon the following screen appears j Macro List baba Hot Key Macro a jarn mi Save Cancel Simply check a box type in the text macro and click Save Use the associated function key F1 F12 to run the custom text macro s you created Terminal Application You can login remotely using a text based terminal application such as Telnet or PuTTY For information on how to connect and login see Remote Login page 34 for details The Telnet and PuTTY Main Menus are the text based equivalent of the browser based configuration and control functions described throughout this manual You can reference the information provided for the browser version as you work your way through the sub menus Once you login the following text based menu s appear 49 Serial Console Server User Manual Terminal Settings The Terminal Settings page allows you make changes to the appearance of the terminal window as described below Terminal Settings Category Options Font Font Monospaced Color Others Style PLAIN Size 11 Change oK Cancel Category Description Font Click Change to configure the SNViewer s Font settings Y
135. urposes An explanation of the functions performed by the various operating modes is provided in the sections that follow Stee eee eae Maintenance ions by ATEN Properties Port Buffering Work Mode Console Management Real COM Port Generetcp Server Operation Mode Max S Virtual Modem Suspe Console Management Direct SP Disabled Access Mode Exclusive Occupy Timeout Exit Macro Connection Protocol El ssH F Telnet CRLF Translation Enabled Alert Strings Command Filters Save amp Copy Save ATEN International Co Ltd Allrights reserved The Work Mode is selectable from the Port Access Properties page under the Operation Mode tab as shown above From this page you can set the Port Operating Modes that are discussed in this chapter See Operating Mode page 72 for further details on configuring all the settings 53 Serial Console Server User Manual Work Mode Console Management Console Management mode is the most common Work Mode used allowing users to establish Telnet or SSH sessions to the Serial Console Server to manage the serial devices In this mode users can login using the web browser s built in SNViewer application via Telnet or SSH remotely via Telnet or PuTTY or directly using the HyperTerminal or SNViewerUSB applications Note Be sure that the Socket entry specified on the Network page corresponds to the port that
136. ut policies 109 Serial Console Server User Manual FIPS 140 2 For increased security you can check or uncheck the boxes to enable FIPS 140 2 for cryptographic modules or SSLv3 security features FIPS 140 2 M Enable FIPS 140 2 TF Enable SSLv3 IP MAC Filter IP Filter Disable Include Exclude MAC Filter Disable Include Exclude IP and MAC Filtering IP and MAC Filters control access to the Serial Console Server based on the IP and or MAC addresses of the client computers attempting to connect A maximum of 100 IP filters and 100 MAC filters are allowed If any filters have been configured they appear in the IP Filter and or MAC Filter list boxes To enable IP and or MAC filtering select one of the following radio buttons Ifthe Include button is selected all the addresses within the filter are allowed access all other addresses are denied access Ifthe Exclude button is selected all the addresses within the filter are denied access all other addresses are allowed access Adding Filters To add an IP filter do the following 1 Click Add A dialog box appears IP Filter x Enter the IP address to add OK Cancel h 110 Chapter 8 Device Management 2 Key the IP address you want to filter 3 After filling in the address click OK 4 Repeat these steps for any additional IP addresses you want to filter To add a MAC filter do the following 1 Click A
137. ve Select Disable to disable Port Buffering Use the check box to enable disable Time Stamps Properties Port Buffering Operation Mode Port Buffering memory X Time Stamps Y Enabled If you selected a mounted USB device addition information is provided Port Buffering usb1 Time Stamps Y Enabled External Storage Status Mount Status Mounted Buffer File Name bufdat1 The Buffer File Name allows you to customize the file name of the log saved to the USB device If the USB drive isn t mounted you can click Mount to mount the device for access 71 Serial Console Server User Manual Operating Mode The Operation Mode page allows you to configure settings for access and management of each port This determines how each serial device is accessed via operating modes Operating Mode This sets the mode you use to access the port device for management The most common setting is Console Management which allows for Telnet SSH sessions from the Port Access Connections page Select the port s work mode from the drop down menu Note See Port Operating Modes page 53 for full details of the different port operating modes that are available from the drop down list General Settings Properties Port Buffering Operating Mode Operating Mode eEMENENEreiEnt Ly v General Settings Max Sessions 15 Suspend Character x Access Mode Share X
138. ver the NET The Serial Console Server comes with Real COM drivers for Windows systems and TTY drivers for Linux systems 54 Chapter 5 Port Operating Modes TCP Server TCP Client TCP Transmission Control Protocol provides a reliable transport layer for transmitting serial data over the TCP protocol via socket programming TCP Server RAW TCP In 7CP Server RAW TCP mode data transmission is bidirectional In this mode the host computer initiates contact with the Serial Console Server and requests a connection to its serial port Once the connection is established the host receives data from the serial device From this point on data can be transmitted between the host and the device in both directions 128 bit SSL data encryption is supported in this operating mode The Serial Console Server supports simultaneous connections from up to 16 host computers in this mode allowing multiple computers to communicate with the serial device at the same time Note Be sure that the Socket entry specified on the Network page corresponds to the port that the device listens on 5301 is the Serial Console Server s default setting see Network page 93 and Base Socket page 94 TCP Client In TCP Client mode when serial data comes into the Serial Console Server s serial port the Serial Console Server initiates contact with the host computer and begins sending serial data to the to the host The Serial Console
139. vices page is discussed on page 87 Note Optionally you can skip this step now to add more users and create groups and come back to it later 5 When your selections have been made click Save 6 When the Operation Succeeded message appears click OK 78 Chapter 7 User Management 7 Click Users in the Sidebar to return to the main screen The new user appears in the Sidebar list and in the main panel as well The Sidebar Users list can expand and collapse If the list is expanded click the minus symbol next to the Users icon to collapse it if it is collapsed there is a plus symbol next to the icon Click the plus symbol to expand it The icon for super administrators has two black bands the icon for administrators has one red band The large main panel shows the user s name the description that was given when the account was created and whether the account is currently active or has been disabled Modifying User Accounts To modify a user account do the following 1 Inthe Sidebar User list click the user s name _or In the main panel select the user s name 2 Click Modify 3 In the User page that comes up make your changes then click Save Note The User page is discussed on page 76 the Groups page is discussed on page 83 the Devices page is discussed on page 87 Deleting User Accounts To delete a user account do the following 1 In the main pan
140. will appear 120 Chapter 9 Log Item Description Severity Filters based on the severity rating of the event Least severe events appear in black Less severe events appear in blue Most severe events appear in red Check the radio button for the severity level that you want to display All Most Less or Least Only events that match the severity level you specified appear in the display Apply Click to apply the filter choices Reset Click this button to clear the entries in the dialog box and start with a clean slate Cancel Click this button to exit the log filter function without applying changes 121 Serial Console Server User Manual Log Notification Settings The Notification Settings page lets you decide which events trigger a notification Notification Setting Event gt Enable all system events Enable all authentication events Enable all user management events gt Enable all device management events gt Enable all system task events The notifications are grouped into five groups You can choose to enable the following All system events All authentication events All user management events All device management events All system task events 122 Chapter 10 Maintenance Overview The Maintenance function is used to upgrade firmware backup and restore configuration and account information and restore
141. x RJ45 Female 48 x RJ45 Female Black Black LAN 2 x RJ 45 Power DC Terminal PON 1 x RJ45 Female Black Modem 1 x RJ45 Female Black USB 3 x USB Type A Female White USB Console 1 x Mini USB Local Console 1 x RJ45 Female Black Switches Reset 1 x Recessed Pushbutton Power 2 x Rocker Switch LEDs Serial Port Status 32 Green 48 Green 10 100 1000 Mbps 2 Red Orange Green Power 2 Blue I P Rating DC 36 48V DC 1 6A Power Consumption 48V 36W 48V 36W Environment Operating Temp 0 50 C Storage Temp 20 60 C Humidity 0 80 RH Noncondensing Physical Properties Housing Metal Weight 4 97 kg 5 05 kg Dimensions L x W x H 43 84 x 32 70 x 4 40 cm 19 1U 137 Serial Console Server User Manual SN9108 SN9116 Function SN9108 SN9116 Serial Connections 8 16 Connectors Serial 8 x RJ45 Female 16 x RJ45 Female Black Black LAN 1 x RJ 45 Power 1 x 3 prong AC socket Switches Reset 1 x Recessed Pushbutton Power 1 x Rocker Switch LEDs Serial Port Status 8 Green 16 Green 10 100 1000 Mbps 1 Red Orange Green Power 1 Blue I P Rating AC 100 240V 1A 50 60 Hz Power Consumption 110V 10 6W 110V 11 5W 220V 11 7W 220V 12 2W Environment Operating Temp 0 50 C Storage Temp 20 60 C Humidity 0 80 RH Noncondensing Physical Properties Housing Metal Weight 3 13 kg 3 16 kg Dimensions L x W x H 43 72 x 2

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