AKG System Architect plug
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1. Ee ome asrose Click at the Properties Button Double Click at the Internet Protocol 4 TCP IPv4 entry Local Area Connection Properties gt Networking Sharing Connect using uy Intel R 82566DC Gigabit Platform LAN Connect Ce This connection uses the following items FEAR 1 Cient for Microsoft Networks M E QoS Packet Scheduler M J File and Printer Sharing for Microsoft Network General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 192 168 1 111 Subnet mask 255 255 255 0 At the Internet Protocol Version 4 TCP IPv4 Properties panel you can set the PCs network settings for this network If you choose Obtain an IP address automatically the PC tries to get an IP address with DHCP or AutolP You can also define a static IP address and subnet at Use the following IP address See FAQ 6 2 for more information about setting an IP address FAQ 15 System Architect crashes when starting 1 Click Setup System Architect 1 Click Setup only works with 32 bit versions of Windows operating systems With 64 bit versions of Windows operating system System Architect is crashing when launching 1 Click Setup This issues is known and AKG2. Now the network address negotiation starts The HUB4000 Qs try to get IP addresses At first startup the network address negotiation can take some minutes o If your HUB4000 Qs icons show up at the Venue View then maybe a firmware update of your HUB4000 Q s is requested by System Architect gt Proceed by updating all of your HUB4000 Q s firmware o If your HUB4000 Q icons don t show up your network is configured wrong gt Check out the FAQs page 13 which describe how to setup and configure your network and or HUB4000 Qs properly Create a Master Control Panel gt Select all HUB4000 Q icons at Venue View gt Right click on one of the selected HUB4000 Q icons gt Select from the Context Menu Create Master Control Panel AKG HUB4000 Q Then a Master Control Panel for all the selected HUB4000 Qs is created gt The Master Control Panel is able to control all AKG devices of all HUB4000 Qs from a single panel Please update the software of your wireless devices At the Master Control Panel choose Menu Tools Firmware Update gt Update all wireless devices to the latest firmware version Go to step 3 amp 4 Start working HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 3 AKG Wireless iPhone App gt With the AKG Wireless iPhone App you can monitor your wireless system from an Apple iPhone or iPod touch or iPad gt The App is an unique tool for monitoring the
3. gt gt radio connection of the wireless system on stage Download the latest version of the AKG Wireless iPhone App from Apple iTunes App Store http itunes apple com at a akg wireless id362476960 mt 8 Setup a WLAN Wireless Local Area Network at your WLAN router which is connected to your HiQnet network and your HUB4000 Qs Be sure to hide the WLAN and to setup a password for entering the WLAN This avoids misusage Connect your iPhone iPod iPad touch to your WLAN at iPhone settings Start your AKG Wireless iPhone App Check out the online FAQs page 13 for further questions HUB4000 Q Quickstart Guide Page 5 by HARMAN December 2012 Page 6 gt Device List Browse through your wireless systems with the Device List Each list item represents a single wireless channel like one channel of one DSR700 gt Device Stripe Check details of each wireless channel within the Device Stripe like audio and radio levelmeters name and radio frequency and battery lifetime gt RF Monitor a List DSR700 PHIL i SST4 STAGE_1 System Scan AKG HiQnet Devices a JOHN_D t12 STEVE Mhz Frequency PHIL A 720 125 MHz o 27 573 425 Mhz Mute Status RF Power A PETER VA FX Muted mena 50mW 576 000 N Battery Status ode a AMI MONO 578 100 Mhz Ihz CATHIE 0 588 750 Mhz Devices not Connected LIM PAULS 20 300 Mhz GEORGE 653 425 Mhz
4. HUB4000 Q AKG System Architect plug release 3 9 December 2012 The newest software release 3 9 for the HUB4000 Q includes an improved firmware for the HUB4000 Q and an improved and enhanced plug in for System Architect 3 4 No hardware changes have been made to the HUB4000 Q This release is just a software update which means that all HUB4000 Qs can be used to run software version 3 9 after a firmware update It is recommended to install the latest System Architect version and to update the HUB4000 Q s firmware to version 3 9 Please download the latest version of System Architect control software from http hignet harmanpro com downloads php The latest System Architect version 3 4 or higher includes all software modules for the HUB4000 Q Before System Architect and the new HUB4000 Q plug in can be used the HUB4000 Q firmware must be updated with the System Architect firmware updater to the latest version of firmware which is already included in System Architect 3 4 Please refer to the System Architect help file how to update the firmware of the HUB4000 Q It is recommended to use DSR700 with firmware higher than 15 17 15 and SR4000 with firmware version 1 22 to have access to all features of the AKG HiQnet plug in 3 6 See the unsupported features and known issues list below for further information Please contact technical support how to update SR4000s hiqnet akg com HUB4000 Q Quickstart Guide EEE a HARMAN Decem
5. The AKG Wireless iPhone App can monitor and control your wireless system from your Apple iPhone or iPod touch directly on stage via WLAN Wi Fi Checking the radio signal on stage was never easier as with the AKG Wireless App With the VM2 feature of Soundcraft Vi mixing consoles you can monitor your AKG wireless systems directly form Vi Vistonics user interface For connecting AKG wireless devices to a HiQnet network you need a HUB4000 Q The HUB4000 Q is a HiQnet network interface You can connect up to 8 AKG wireless devices like DSR700 SR4000 SR4500 SST4 or SST4500 IEM to a HUB4000 Q and remote control them with Harman System Architect and AKG Wireless iPhone App HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 3 Quick Start Guide 1 Step Prepare Hardware gt Connect the power supplies of the HUB4000 Q s gt Connect the power supplies of your wireless devices gt Connect the AKG devices DSR700 SR4000 4500 SST4 data connectors with one of the 8 HUB4000 Q AKG network devices connectors 8 connectors for 8 slots Use the RJ 11 cables which are included at the HUB4000 Q package gt you can connect up to 8 AKG devices to a HUB4000 Q gt It is strongly recommended to use an Ethernet DHCP router in your HiQnet network If you connect a DHCP network router which has a built in DHCP server for automatic IP address management in your ethernet network setting up the system is muc
6. ARAL DIP 1 2 3 ON DIP 4 OFF DHCP only Overrules System Architect settings Configuration 4 Bihi DIP 1 2 4 ON DIP 3 OFF AutoIP only Overrules System Architect settings HUB4000 Q Quickstart Guide EEE a HARMAN December 2012 Page 18 FAQ 6 2 What IP address and subnet should i choose Normally the PC with System Architect Wireless iPhone app or Vi console with VM2 are supposed to operate in the same HiQnet LAN Local area network as the AKG HUB4000 Qs This means that the IP address of the PC iPhone or Vi consoles must in the same Subnet as the HUB4000 Qs IP addresses So for proper operation all subnets of all devices in the HiQnet LAN must be the same It is strongly recommended to use an Ethernet DHCP router in your HiQnet network If you connect a DHCP network router which has a built in DHCP server for automatic IP address management in your ethernet network setting up the system is much more easier and faster because you don t have to care about IP addresses that s done by the DHCP server inside your DHCP router Note It is possible to operate several HUB4000 Qs throughout several subnets from a single System Architect This needs advanced network configuration and is only recommended for advanced users Please contact HiQnet akg com for further assistance IP address Each device in a LAN must have a unique IP address Subnet The subnet defines the digits of the IP address which are unique in
7. gt Control Panel Search gt 4 Printers and Faxe aw Help and Support 6 Taskbar and Start E Run Windows XP Professi Shut Down o Windows XP Click Start Button Settings Control Panel At Control Panel click at Network Settings At Network Settings double click the HiQnet network o Windows Vista Click Start Button Control Panel Internet Explorer Vista Connect To We System Architect 1 80 CO ee B Skype Default Programs gt All Programs Help and Support Sta rt Search Network and Sharing Center View full map AO PEVIP029 Multiple networks Internet This computer Hjo ad harman com Domain network Customize Access Local and Internet Connection Local Area Connection 2 View status A Unidentified network Public network Customize Access Local only Connection Local Area Connection At Control Panel click on Network and Sharing Center and click on the View status link of the HiQnet network Unidentified network at this example o Windows 7 Click Start Button Control Panel At Control Panel click on Network and Sharing Center and click on Connections link of the HiQnet network AKG HUB4000 Q Quicksta rt Guide by HARMAN December 2012 Page 24 This opens the Local Area Connection Status panel Here you can see the status of your network Local Limited Enabled 03 45 55 100 0 Mbps Packets 1 016
8. 0 The computer has in this example the IP address 192 168 1 1 and the subnet 255 255 255 0 That means that the device has the wrong IP address and subnet See FAQ 6 1 Now you can check the Use DHCP checkbox if you want to use a DHCP server for getting a valid IP address and subnet from the DHCP server Configure your PC operating system for retrieving automatically an IP address and subnet See FAQ 14 Or you type in a static IP address and subnet by hand for example IP address 192 168 1 10 and subnet 255 255 255 0 See FAQ 6 2 AKG HUB4000 Q Quickstart Guide IA ARIA December 2012 Page 16 Click OK and your HUB4000 Q should have now the right IP address and subnet The PC and the HUB4000 Q should be now in the same subnet and should have valid and unique IP addresses Now the HUB4000 Q should show up at Readdress Devices panel The HUB4000 Q is now configured right and should show up also at the HiQnet Explorer and can be used at the Venue View e mm 12 AKG Hub4000Q Please also refer to System Architect Online help for further information on how to set up a HiQnet network Chapter Troubleshooting Section Missing Devices FAQ 4 If my HUB4000 Q is shown at Venue View System Architect asks me to perform a firmware update of my HUB4000 Q If you have downloaded a new version of System Architect and start System Architect and a HUB4000 Q is detected you have to perform a firmware updat
9. HUB4000 Q Quickstart Guide ERE HARMAN December 2012 Page 21 Make sure that the PC and the HUB4000 Qs have the right IP settings See FAQ 3 5 6 1 6 2 6 4 14 FAQ 7 How long does it need till the HUB4000 Q gets an IP address Be aware that the complete IP address negotiation process can last up to 5 minutes The first time the HUB4000 Q receives an IP address the address is stored in the device s memory The next time the HUB4000 Q starts the HUB4000 Q uses the stored IP address if DIP switch configuration 1 was choosen see FAQ 6 1 That saves a lot of start up time FAQ 8 What is the functionality of the eight slot LEDs Each of the eight slots of the HUB4000 Q has a dedicated blue slot LED on the front of the HUB4000 Q The slot LED is off if no device is connected to that slot The slot LED lights nearly permanently actually corresponding to the net traffic if a device is connected to the HUB4000 Q and the device is turned on If the device is turned off the slot LED blinks periodically to indicate that the device is turned off FAQ 9 I see 2 HUB4000 Q at the Venue View but if I click on one HUB4000 Q icon I just can control one HUB4000 Q To be able to control multiple HUB4000 Qs from a single window you have to create a Master Control Panel Read through FAQ 10 about how to create a Master Control Panel FAQ 10 How can I control multiple HUB4000 Qs within a single panel CREATE a MASTER CONTOL PANEL Select
10. a subnet EXAMPLE If the subnet is 255 255 255 0 The first 9 digits of all IP addresses in the subnet have to have the same numbers They define the subnet Only the last 3 digits of the IP addresses are allowed to be different Devices with IP addresses like 192 168 0 1 192 168 0 123 192 168 0 204 would be in the same subnet The subnet is then 192 168 0 xxx whereas a device with a IP address of 172 168 0 3 won t be in the same subnet as the first digits are not 192 168 0 xxx HUB4000 Q Quickstart Guide EEE a HARMAN December 2012 Page 19 EXAMPLE The following example shows a HiQnet system with a PC running System Architect a DHCP router for automatic IP address management and 2 HUB4000 Qs All IP addresses and subnets are configured right System Architect will discover the HUB4000 Qs instantly and you are ready to work with the AKG wireless system EXAMPLE The following example shows a HiQnet system with a PC running System Architect a router DHCP turned off and one HUB4000 Q The PC is in the right subnet but its IP address is configured wrong System Architect will not discover the HUB4000 Q because there is no proper network connection between the PC and the HUB4000 Q The IP address of the PC should be 192 168 0 10 Then the PC would be configured right Sum ta FAQ 6 3 Do i need to configure my Windows firewall It is recommended to switch of your Windows firewall FAQ 6 4 How do i se
11. all HUB4000 Q icons at Venue View which should be added to the Master Control Panel Right click on one of the selected HUB4000 Q icons Select from the Context Menu Create Master Control Panel AKG HUB4000 Q Then a Master Control Panel for all the selected HUB4000 Qs is created The Master Control Panel is able to control all AKG devices of all HUB4000 Qs from a single panel FAQ 11 After System Architect is coming online a stripe with red background is showing up on the HUB4000 Q product panel AKG HUB4000 Q Quicksta rt Guide by HARMAN December 2012 Page 22 The red background of a Stripe indicates a MISMATCH between the amp physical device connected to the HUB4000 Q and its dedicated Stripe The Mismatch can be resolved in two ways 1 Resolve at System Architect Double click on the Mismatching stripe at the Resolve Mismatch button The Mismatch will resolve by deleting the offline plug in Stripe and retrieving all information of the physical AKG Device connected to the hardware HUB4000 Q and creating a new matching Stripe for that errs physical AKG Device ATTENTION All settings of the offline Stripe will be LOST 2 Resolve at the physical HUB4000 Q User can resolve the Mismatch by changing the physical AKG Device which causes a Mismatch The Expected device label gives you information about the expected device which was configured offline Take a note which physical AKG Device is exp
12. on the HUB4000 Q icon at the Venue View gt Or if you have multiple HUB4000 Qs it is recommended to build a Master Control Panel see above You can open a Master Control Panel by selecting the Device tab in the ribbon and clicking in the Launch Manage button in the Master Panel section Overview over frequency management Master Control File View Tools Panel Help E asn7oo Perform environment scan m Setup entire system with a single click mi mml CIEELR Fink rehearsal graph RF Power SE sorer METIN E O Mic Gain 9 dB Mic Gain 0 12 O 12 Low Clip Low i o F SE J Al z 16 HUB 4000 Q Stripe represents one AKG device Switch between HUBs AKG Devices Stripes Stripes are representing AKG Devices like the the stationary receiver DSR700 of the digital wireless microphone system DMS700 SR 4500 of the wireless HUB4000 Q Quickstart Guide AKG December 2012 Page 8 microphone system WMS 4500 or the stationary transmitter SS7T4 of the In Ear Monitoring system IVM 4 A lot of parameters of the AKG Devices can be controlled and monitored directly at the Stripe Supported devices and their Stripes 12 Audio levelmeter 4 40 Set name of AKG device 570 100 Battery rest pla Mic Gain Low Clip Radio frequency era levelmeter Set squelch level Information menu Comp Lim m TE HUB4000 Q Quickstart Guide AKG by HARMAN D
13. 4000 Q The HUB4000 Q has no or wrong IP address subnet settings gt See FAQ 3 FAQ 2 2 AKG Wireless iPhone App shows no list entries devices at it s main list screen gt See FAQ 2 1 FAQ 2 3 Soundcraft Vi console VM2 shows no list entries devices at it s HiQnet list screen gt See FAQ 2 1 FAQ 2 4 What are the minimum requirements for a PC running System Architect Windows 7 Windows Vista Windows XP SP2 Windows 2000 SP4 or Windows 2003 Server SP1 Windows 7 Only 32 bit Windows operating systems are supported Processor 2 GHz Dual Core RAM 2 GB Screen Resolution 1024x768 200 MB Hard Drive space available HUB4000 Q Quickstart Guide EEE a HARMAN December 2012 Page 14 FAQ 3 My HUB4000 Q has wrong network settings Open Network Troubleshooter at System Architects Ribbon Tools Network Network Troubleshooter and follow the instructions If the Network Troubleshooter doesn t help open Readdress Devices at System Architects Ribbon Tools Network Readdress Devices The Readdress Devices panel is opened There you can configure your devices network settings If all of your HUB4000 Qs are powered on and connected to the HiQnet network and no HUB4000 Q is shown in the list at the Readdress Devices panel your HUB4000 Q has no network connection to System Architect detection of devices needs up to 60 seconds Please follow these steps o On the right side of the HUB4000 Q behi
14. December 2012 Page 1 AKG Wireless Systems p b a a ee as f Ses eS SSeS Tm a AKG HUB 4000 Q RN ee HiQnet Remote Control and Setup This guide helps you to get started quickly with setting up and remote control of your AKG wireless system with the PC software Harman System Architect the AKG Wireless iPhone App and Soundcraft Vi consoles VM2 feature based on Harman HiQnet protocol using the HUB4000 Q If you have further questions check out the FAQs and manuals which can be found online at http www akg com higqnet If you need further help please send an email to hiqnet akg com HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 2 Basic information By connecting an AKG wireless system with the HUB4000 Q to a HiQnet network you are able to REMOTE CONTROL and SETUP your wireless system from a computer with Harman System Architect your iPhone iPod iPad with the AKG Wireless iPhone App or Soundcraft Vi mixing console using VM2 i ri AKG Wireless syst em AKG HUB 4000 Q HiQne AKG Wirel ssApp Harman System Architect The Harman System Architect PC software enables you to setup and configure your wireless system quick and easily Frequency Management can be done with a single click with AKG s 1 Click Setup System Architect also allows full customization of the user interface for your needs
15. JOHN Flip your iPhone iPod touch to landscape view and you get a full featured RF Monitor Rehearsal tool for the RF link of your wireless device You can check the radio link and the radio coverage directly on stage from your iPhone with the RF Monitor DSR700 TRUMPET CHANNEL 1 AKG HUB4000 Q Quickstart Guide IA ARIA December 2012 Page 7 5 Step Harman System Architect With the PC software Harman System Architect you have a tool to setup configure and monitor your wireless system You can customize and build your own panels user interfaces for your wireless systems If you have more than one HUB4000 Q then it is recommended to build a Master Control Panel This enables you to build a large wireless system and control all wireless devices from a single panel even if there are multiple HUB4000 Qs connected to the HiQnet network How to build a Master Control Panel o Select all HUB4000 Q icons at Venue View which should be added to the Master Control Panel o Right click on one of the selected HUB4000 Q icons o Select from the Context Menu Create Master Control Panel AKG HUB4000 Q gt Then a Master Control Panel for all the selected HUB4000 Qs is created The Master Control Panel is able to control all AKG devices of all HUB4000 Qs from a single panel Overview over Product Panel Master Control Panel gt You can open a Product Panel of a single HUB4000 Q by double clicking
16. adio Frequency Link RF Monitor With the RF Monitor you can monitor the Radio Frequency RF Link over time The RF Monitor shows the RF levels of both antannas over time and the Mic Mute state AKG HUB4000 Q Quickstart Guide IA ARIA December 2012 Page 11 With pushing the mute button of the Mic while checking the RF distribution on the stage you can set locators time markers Master Control Panel RF Monitor i 4 11 BAND VI SR4500 2 r FORA Running e ik RF Level in dB 10h34 05 10h34 20 10h34 35 30 15 o Set locators with HT PT mute button 10h34 05 10h34 20 10h34 35 HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 12 Build a large Monitor Panel Convert To Custom Each Product Panel or Master Control Panel can be converted to custom That means that the Panel is converted into a Custom Control Panel and can be fully Customized there To Convert to Custom simply right click at the Panels header and choose from the opening context menu Convert to Custom At a Custom Control Panel you can change the size color location of all controls or add controls of other brands products Crown dbx JBL BSS If you want to have a large Monitor Panel for your entire wireless system where you can monitor all parameters at once simply convert the Master Control Panel to Custom and you ll get a Monitor Panel with all wireless devices on one panel o
17. ber 2012 Page 27 New Features and enhancements New 1 Click Setup Calculation algorithm which will find a higher count and more robust frequencies 1 Click Setup Xpert allows advanced options like excluding frequency ranges TV channels or single frequencies from calculation Support of DSR700 V2 and SST4500 IEM RF Monitor allows recording of RF data from all devices General improvements and enhancements at the System Architect plug in Unsupported features and know issues This chapter explains which features are not supported at which firmware version of AKG devices General After loading of Venue files audio and RF meters are not working gt Closing all Custom control panels and docking and floating the product panel or master control panel solves the problem DSR700 SYSTEM ARCHITECT WORKS ONLY WITH DSR 00 FIRMWARE 2 1 OR HIGHER IT IS RECOMMENDED TO UPDATE ALL DSR700s TO A NEWER HIGHER FIRMWARE VERSION Firmware 2 1 is included at System Architect 3 4 gt Please use the Firmware Update tool within the AKG HUB4000 Q panel to update DSR700 gt go to HUB4000 Q Panel Menu Tools Firmwareupdate gt or contact hiqnet akg com for further help Mismatching stripes devices can just resolved with receiving settings from hardware device SST4 Firmware version 3 30 SYSTEM ARCHITECT WORKS ONLY WITH LATEST INCLUDED SST4 and SST4500 IEM FIRMWARE gt Please use the Firmware Update tool within the AKG HUB4000 Q
18. e Mixed configurations of an old HUB4000 Q firmware together with the newest System Architect versoin are not supported It is recommended to use always the latest version of System Architect which also includes the latest versions of HUB4000 Q firmware Please download the latest version of System Architect from http hignet harmanpro com downloads php FAQ 5 What is the IP address range of the HUB4000 Qs AutoIP The IP range for the Auto IP function of the HUB4000 Q is 169 254 1 1 to 169 254 254 255 with a subnet mask 255 255 0 0 HUB4000 Q Quickstart Guide EEE a HARMAN December 2012 Page 17 FAQ 6 1 What IP address is used by the HUB4000 Q The IP address negotiation of the HUB4000 Q depends on the DIP switch setting of the HUB4000 Q Also see FAQ 6 2 6 3 6 4 6 5 DIP switch settings On the right side of the HUB4000 Q behind the AKG logo a DIP switch can be found which changes the IP address negotiation DIP switch changes take only effect after the HUB is power cycled It is recommended to use the default DIP switch setting all Switches OFF This setting uses the stored IP address setting Configuration 1 QUE DIP 1 2 3 4 OFF Default recommended configuration Use stored settings Uses System Architect settings At shipping first start up DHCP amp AutolIP Configuration 2 ABUL DIP 1 2 ON DIP 3 4 OFF DHCP amp AutolIP Overrules System Architect setting Configuration 3
19. ecember 2012 Page 9 Setup of Frequency Management 1 Click Setup With 1 Click Setup the entire wireless system Frequency Management can be done with ONE SINGLE CLICK 1 Click Setup calculates INTERMODULATION FREE frequencies on the fly for all wireless devices of all Frequency Bands It is easy to use and find up to 40 frequencies in a 30 MHz Band Simply click the START button at the 1 Click Setup panel and your entire wireless system will be setup Master Control Panel HUB4000Q 1 Click Setup Step 2 Calculating Robust Frequencies Robust Meter HUB4000 Q Quickstart Guide EEE a HARMAN December 2012 Page 10 Environment Scan With the environment scan you can scan the Radio Frequency RF environment The Frequency Graph gives a great graphically overview of the RF environment The Auto Scan performs a very fast environment scan 7 seconds for 30 MHz with all available scan devices The Loop Scan performs a looped scan with user defined scan devices The Frequency Graph shows all AKG Devices in a graphical way together with the environment scan data the intermodulation products and you can Save open and print the environment scan data 26 SR4500 SST 4 Device Manager eur Environment Scan Oe baee T or ae rT 4 Intermodulation Products RF Level in dB 40 Environment scan data 612 620 Frequency in MHz ey ey Name RICK SR4500 571 1 MHz Device marker represents Check R
20. ected with which Band Variant at which Slot Disconnect the Mismatching physical AKG Device from the hardware HUB4000 Q and connect a physical AKG Device of the Device Type with the Band Variant of the expected physical AKG Device The Mismatch at the plug in will be automatically resolved FAQ 12 The HUB4000 Q is going Online Offline after some time or The Meters buttons and other controls are not or very slow reacting See the FAQ 13 2 4 FAQ 13 The HUB4000 Q is part of a Cobranet System and behaves very strange The HUB goes Online Offline is not or slow reacting If the HUB4000 Q is part of a Cobranet System the network settings must be set very carefully If Cobranet Broadcast messages streams are used the HUB is spamed with these messages and cannot receive or send HiQnet messages fast enough It is recommended to setup a separated VLAN for all HiQnet devices like the HUB4000 Q and a separate Cobranet VLAN Then the Cobranet messages are not received from the HUB4000 Q You can also use networkswitches which support Ethertype filtering and filter the Cobranet Ethernet messages at the port of the switch to which the HUB4000 Q is connected If you need further help on this issue please contact hiqnet akg com FAQ 14 How can I set the IP settings of my PC The IP settings of your PC can be found at the Windows Control Panel Network Settings HUB4000 Q Quickstart Guide EEE a HARMAN December 2012 Page 23 Settings
21. h more easier and faster because you don t have to care about IP addresses that s done by the DHCP server inside your DHCP router gt Connect the Ethernet connector at the HUB4000 Q with the HiQnet ethernet LAN Local Area Network e g if you have connected a DHCP router with one of the LAN ports of the DHCP router E fo f f f f AKG Wireless system _ HiQneer C E a e T ser HiQnet AKG HUB 4000 Q Harman System Architect Depending on which monitoring System Architect VM2 or Wireless iPhone App you want use connect one or multiple of the following with the HUB4000 Q gt Connect your Computer which should run Harman System Architect with the HiQnet LAN e g if you have connected a DHCP router switch with one of the LAN ports of the DHCP router gt Connect a Vi console with VM2 ethernet port with the HiQnet LAN gt Connect a WLAN Wireless Local Area Network router to the HiQnet LAN if you want to use the AKG Wireless iPhone App 2 Step Perform Firmware Update Harman System Architect HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 4 Please update the software inside the AKG HUB4000 Q gt Download the latest version of Harman System Architect from http hiqnet harmanpro com downloads php gt Install System Architect gt Start System Architect gt Start up power on your wireless system gt Start up power on your HUB4000 Qs gt
22. is working on a solution to fix it FAQ 16 Environment Scan doesn t work or is very slow Normally your PC doesn t fullfil the minumum requirements if environment scan doesn t work Please check your PCs specification and the minumum requirements at FAQ 13 2 4 HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 25 FAQ 16 1 At devicegrid at column Band RF Error is shown At Stripe Info Menu RF Error is shown This means that the band is not supported by System Architect Please contact HiQnet akg com for further assistance FAQ 17 SST4 is not able to scan The SST4 is a stereo stationary transmitter of an In Ear Monitoring system which means that it is only able to transmit RF signals It cannot receive RF signals and for that reason it is not able to perform an environment scan If you want to perform an environment scan at the bands of your SST4s you need to connect either SR4000 4500 or DSR700 to your HUB4000 Qs FAQ 18 I cannot update the firmware of SR4000 The firmware of SR4000 cannot be updated due to technical reasons FAQ 19 After loading a venue file audio and RF meters are not working any more This is a Known issue AKG will fix this bug as soon as possible However closing all Custom control panels and docking and floating the product panel or master control panel solves the problem HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 26 Release Notes
23. n one page see screenshot 1 Hub 4000Q Custom Panel SR4500 SR4500 pike Stake SR4500 SR4500 tor SR4500 SST4 SST4 P MARC L JACK SD 7 0 0i SD 7 0 0i SD 7 0 O01 ii ON SR4500 SR4500 Ee EES ES Ee US 1 0 07 8 0 0 ME 8 0 02 LT nm n m n nm Add Offline Devices As System Architect can be configured offline and offline settings cen be send down to an online system You can also add offline devices to a Venue View Open Device Manager an choose Add Offline Devices At the grid you can configure offline AKG Devices You can also load AKG Device files to empty Stripes at the Product Panel AKG HUB4000 Q Quickstart Guide IA ARIA December 2012 Page 13 FAQ Frequently Asked Questions FAQ 1 How do I setup my HUB4000 Q s and my wireless system together with System Architect AKG Wireless iPhone App See Quick Start Guide steps 1 3 and FAQs FAQ 2 1 System Architect starts up and no HUB4000Q is detected If the HUB4000 Q is not showing up at HiQnet Explorer System Architect has no network connection to the HUB4000 Q Possible reasons The HUB is physically not connected to the HiQnet network gt check your ethernet network cables and check if your router and or switches are powered on gt If you connect the HUB4000 Q directly to your PC than you have to use a crossover network cable The HUB4000 Q is not powered on gt check the power connection of the HUB
24. nd the AKG logo a DIP switch can be found which changes the IP address negotiation Set the DIP switch to the following setting Bii DIP 1 4 ON DIP 2 3 OFF o Power cycle the HUB4000 Q Switch the Power OFF and ON o Wait till the 8 slot LEDs went from the left and right side to the middle and back again periodically o Set the DIP switch to the following setting PUUL DIP 1 2 3 4 OFF o Now the HUB4000 Q starts first with trying to find an IP address with DHCP If the HUB4000 Q doesn t get an IP address over DHCP if no DHCP server is connected to your HiQnet network the HUB4000 Q tries to get an IP address with AutoIP IP range 169 254 1 1 to 169 254 254 255 with a subnet mask 255 255 0 0 gt The data LED is blinking periodically every second gt All slot LEDs are off gt The address negotiation can take up to 5 minutes Now the HUB4000 Q should have a valid IP address gt The data LED ts showing the network traffic it should blink non periodically and very fast gt The slot LEDs are ON if a AKG Device is connected HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 15 If the HUB4000 Q has a valid IP address the Readdress Network panel Should show up a new entry with your HUB4000 Q because System Architect has now a network connection to the HUB4000 Q o If the new entry has also entries at columns Type and a Description the network is configured right see following
25. panel to update SST4 HUB4000 Q Quickstart Guide AKG by HARMAN December 2012 Page 28 gt go to HUB4000 Q Panel Menu Tools Firmwareupdate gt or contact hiqnet akg com for further help SR4000 Firmware version 1 10 No Environment Scan is possible Clearing States is not possible Locate is not possible IT IS RECOMMENDED TO UPDATE THE SR4000 Version 1 10 TO FIRMWARE VERSION 1 22 gt Please contact hiqnet akg com for further help AKG Acoustics December 2012 HUB4000 Q Quickstart Guide AKG by HARMAN
26. picture fe Network Wizard Ta eb aar rk attempting ume 3 devices on network They will appear below when eee vee up to 60 sec Address Type Description ID Status mm 12 AKG Hub4000G SRs II 21 CA 34 18 65 AF Detected o You can now start working with System Architect AKG Wireless iPhone App VM2 HUB4000 Q and the AKG wireless system o If the new entry has NO entries at columns Type and a Description the IP address and subnet settings of the HUB4000 Q are wrong e Network Wizard The Network Vv ttempti ae or ig ces on network They will appear below when discovered This may wad ie 60 sec Address Type escription ID Status m 12 21 CA 3A 18 65 AF Detected Please follow the next steps Double click on the list entry or click the Configure Button at the bottom of the Readdress Devices panel xs Ece ur network They will appear below when ID Status 21 CA 3A 18 65 AF Offline T Configure Device ing Device 21 CA 34 18 65 AF Configur Address 12 Readdress Automatically 00 60 35 03 76 56 MAC Address IP Address feo 2 a F a2 Subnet Mask FS 2 V 0 Default Gateway 0 0 0 0 Use DHCP ae _ cancel _ Locate On Locate Off Reboot Cancel Finish The Configure Device Dialog is opened At this example the Device has the IP address 169 2 1 52 and is in the subnet 255 255 0
27. tup my network router Normally you can do this within your internet browser by typing in the IP address of your wireless router in the adress bar of internet explorer By default most router use the IP address 192 168 0 1 Please refer to the documentation manual of your network router AKG HUB4000 Q Quickstart Guide BARAN December 2012 Page 20 FAQ 6 5 How should i configure my network There are multiple possible configurations which are possible The three most common configurations are 1 PC multiple HUB4000 Qs DHCP router This is the recommended configuration The PC is connected via a network router with DHCP to the multiple HUB4000 Qs The network router takes care of the IP address and subnet settings of the PC and HUB4000 Qs Make sure that the PC and the HUB4000 Qs are configured to receive IP settings via DHCP See FAQ 3 5 6 1 6 2 6 4 14 Bruus Eels EERE 2 PC multiple HUB4000 Qs network switch The PC is connected via a network switch to the multiple HUB4000 Qs The network settings must be set manually at the PC and HUB4000 Qs Make sure that the PC and the HUB4000 Qs have the right IP settings See FAQ 3 5 6 1 6 2 6 4 14 Bnn EE t f 4 f 3 PC a single HUB4000 Qs connected via a crossover network cable The PC is connected via a crossover network cable to a single HUB4000 Q The network settings must be set manually at the PC and the HUB4000 Q
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