Surf With Prima!
Contents
1. 6 vodafone Surf with Prima User Manual 5 user PTI a Access the Internet from your mobile or laptop wherever you are With Prima Data prepaid card VMC stick and 1500 MB included you surf the web anywhere and anytime With your Data Pima package you get gt A prepaid data card with 5 BGN credit included gt VMC device gt 1500 MB free mobile internet valid for 90 days from the activation date You can use your Data Prima card to access the Internet and to send text messages If you want to make and receive voice and video calls to send MMS and to use other mobile services you need to register your prepaid card at an M Tel brand shop Manage the prepaid services you use via our website mtel bg Private Clients gt My M Tel gt My Services You can also check the bonuses and the account balance of your card Activating your Data Prima card 1 Insert the SIM card into your mobile phone or the VMC stick 2 Enter your four digit PIN code the default code is 0000 You can later change this code to one of your choice If you enter the wrong PIN code more than 3 times your SIM will be locked To unlock it enter the PUK code printed on the packaging of your original Prima package Keep the PUK code in a safe place 3 Send a blank SMS to the free of charge short number 1617 When you have successfully activated your data card you will receive a text message confirmation and 1500 MB bonus vali2. Please note gt The SMS to short number 1787 is free of charge gt The SOS Credit services can be used once between two recharges gt The service is available for all prepaid clients and does not require additional activation gt SOS Credit cannot be used in roaming SMS Parking SMS Parking service gives you the opportunity to park within the Blue Zone in the city of Sofia and pay the fee easily by sending an SMS to short number 1302 with text the licence plate number of the vehicle As a reply you will receive a confirmation SMS for 1 hour stay You can extend your parking by another hour just send another SMS The service is available from 8 30 am to 6 30 pm during working days Please note gt The SMS to number 1302 is charged according to the standard price in your tariff plan gt The price you pay upon confirmation for parking is 1 lv with VAT included gt The incoming information or confirmation SMS messages are not charged gt If you pay an SMS Parking fee before 8 30 am your parking time starts at 8 30 am gt Upon requesting SMS parking before 6 30 pm including if the request is sent at 6 25 pm an 1 hour stay will be charged regardless of the remaining time to 6 30 pm Data Prima Classic Tariff plan If you want to use your Data Prima for voice calls MMS and other voice services you need to register your prepaid card in M Tel shop will be automatically transferred to the Data Pr
3. data bundle recurrent send the relevant SMS for activation and insert R before the text e g R512 MB For more information www mtel bg The automatic renewal will be available from September 2010 Topping up your Data Prima card Easy Recharge The service Easy Recharge lets you recharge a purchased voucher by dialling a key combination at your phone Just enter on your cell phone 100 code for recharging the voucher and press the dial button In case of a successful recharging you will receive the following message Prezarejdane s XX XX lv Obshta suma YY YY lv Validnost do dd MM yyyy Recharging with XX XX lv Total sum YY YY Validity until dd MM yyyy If the recharging is not carried out you will receive information about the reason M Tel MPAY Enter the Vodafone live portal through your mobile phone choose the third tab and the service M Tel MPAY After you have registered your bank card you can top up your prepaid card from Payments gt Prima recharge e Pay You can top up your Data Prima account through the M Tel website by using the e Pay system You must follow the instructions for topping up Prima cards published on www mtel bg Via the M Tel menu A post paid subscriber with a M Tel SIM card STK SIM card can recharge a prepaid account via the M Tel menu of the card The subscriber needs to go to the M Tel menu choose the M Tel Info category and option Zaredi Prima A pop up dialogue b
4. following ways gt dial 1112 and follow the instructions gt send a text message to number 1791 with the text N O8XXXXXXXX where N is the position from 1 to 5 for which you want to add or replace a number and O8XXXXXXXX is the mobile number gt to check the numbers added to Family amp Friends please send an empty text message to 1791 and you will receive a list of the numbers gt contact our help line at 88 and our staff will enter or change the numbers for you You will be charged 0 03 lv for the call to the voice menu and 0 15 lv if you want to speak to an operator Activating the service and entering the first 5 numbers are free Any change afterwards costs 0 60 Iv Sending a text message to 1791 is free of charge SOS Call The service offers you a chance to contact the person you want even if your voucher is empty If you have less then 0 22 lv in your account you can send an SMS to number 1786 with text O8XXXXXXXX where O8XXXXXXXX is the number of the subscriber who will receive your request for calling you Please note 1 When the validity period of your card printed on the packaging of your original Prima package has expired before you have activated it the SIM card becomes invalid 2 If your card is lost stolen or damaged you can visit any M Tel shop and purchase a new prepaid card if the damage of the SIM card is not your responsibility you will get it for free You will retain your telephone n
5. ance bonuses and validity gt dial 101 You will receive information about your current account balance and the expiry date of your Data Prima card The service is free of charge Post call Notification is a service providing prepaid customers with immediate information about their balance after a consumed service is charged The service is automatically activated for every Data Prima user You can deactivate the service by gt entering 102 and pressing the dial button on your cell phone gt entering www mtel bg gt Private Clients gt My M Tel gt My services gt My quick services You can reactivate the service by entering 102 and pressing the dial button or at www mtel bg gt Private Clients gt My M Tel gt My services gt My quick services You can check your free SMS in either of the following ways gt at www mtel bg Private Clients gt My M Tel gt My services gt My Prima balance bonuses and validity gt enter 101 02 on your cell phone and press the dial button You can check your free MB in either of the following ways gt at www mtel bg Private Clients gt My M Tel gt My services gt My Prima balance bonuses and validity gt enter 101 03 on your cell phone and press the dial button Vodafone live Vodafone live offers you the best from the Web on your mobile phone television and music on the go and a lot more entertainment Electronic report The service Electronic r
6. d for 90 days Prima Free Data packages When the bonuses received at the time of Data Prima SIM top up expire you can choose one of the Prima Free Data prepaid data packages The packages are available only for Data Prima users you can use it with no contracts and monthly fees Activate a data package by sending a free of charge SMS to number 1796 Data Package Prima Free Data Prima Free Data Prima Free Data 512 MB 1500 MB 5 GB Price 19 90 lv 29 90 lv 49 90 lv Included traffic 512 MB 1500 MB SGB Validity 60 days 60 days 30 days SMS text for 512 MB 1500 MB SGB activation Before activation of the chosen Prima Free Data package make sure that you have enough credit in the Prima card Do not access the internet before the service s activation Data packages validity gt When the data package validity expires the unused megabytes MB are not carried over with next activation gt For balance check MB send a free of charge SMS with text Balans to short number 1796 Please note All prices are VAT incl In order to use the service you should have minimum 0 30 lv credit on your Data Prima card Price per MB over the prepaid bundle 2 56 lv Charging method per 20 KB 1 MB Megabyte is equal to 1024 KB Kilobytes Automatic renewal of the Prima Free Data package For your convenience M Tel offers the possibility of automatic renewal of the chosen data package after its validity expires To make your
7. e same rate as an M Tel call gt 359 88 137 toll free number for customers in roaming Emergency numbers and direct dial numbers free of charge 1112 112 150 160 166 146 165 0080067891011 116111 1111 1113 1114 11888 Administration of the Friends and Family Service International universal GSM number for emergency calls Emergency Fire Department Police Road Assistance Road Police Europe direct National helpline for children The call to the following number costs 0 03 lv Main Menu of the prepaid service Recharge with instructions in Bulgarian language Recharge with instructions in English language M Tel Contact M Tel telephone guide 0 39 lv min All prices are VAT inclusive
8. e validity of your card the call costs 0 03 lv You can check your free minutes by entering 101 01 on your cell phone and pressing the dial button Topping up by voucher To top up your Prima account you can buy a voucher from any M Tel shop or Prima distributor and follow the instructions on its back Additional Data Prima Classic services MMS MMS adds new applications to the well known SMS service For MMS activation over GPRS gt call our Customer Service Center on 88 gt visit any M Tel shop gt go to www mtel bg Private Clients Handsets MMS settings where you can see the MMS settings Video Call Video Call gives you the opportunity to use your mobile phone for live video communication Voice Mail You can use the Voice mail service when your cell phone is switched off out of network or if you do not answer the call within 20 seconds default settings You can change this period from 5 to 30 seconds divert all calls to your mailbox or divert calls when the tone is busy The default settings are valid only when you are in the M Tel network Your own settings always have priority over default settings Voice Mail is automatically activated 24 hours after you have made your first call Listening to messages and using the voice menu is easy and free of charge just dial short number 131 Missed and Available Calls The Missed Calls service offers you an SMS notification about the numbers which
9. eport allows you to check the account balance of your prepaid card via our website www mtel bg The fee for the service is 1 50 lv The temporary PIN code is valid for 120 minutes SOS recharge SOS Recharge allows Data Prima customers with less than 0 22 lv in credit to ask another M Tel customer to recharge their account for them You must send an SMS to number 1785 with text O8XXXXXXXX where O8XXXXXXXX is the number of the subscriber who will receive your request for a recharge of your card You can use the service only if the recipient is an M Tel client You can send up to 3 SOS Recharge messages after each recharge of the Data Prima card SOS Credit The service allows you to receive a credit of 1 Iv in your prepaid account just send an empty SMS to short number 1787 If your credit request is approved the credit amount will be loaded immediately in your account and you will receive an SMS notification Upon recharging your card regardless of the way you recharge it the 1 Iv credit together with the fee for using the service is automatically deducted from the recharged amount The amount of the credit is 1 Iv VAT included The fee for each approved credit is 0 10 Iv VAT included You can send an SOS Credit request if gt your prepaid card has been active for at least 90 days and you have recharged it at least once gt you have less than 0 22 lv in your account gt you do not have another unpaid SOS Credit
10. gt upon recharge with a paper voucher with amount from 30 Iv to 100 lv 10 bonus gt upon electronic recharge with amount from 30 lv to 100 Iv 15 bonus Validity of Data Prima Your Data Prima SIM card has a certain cycle of validity consisting of two periods gt an active period 12 months from the date of activation when you can use the SIM fully for all the services provided by the card gt an additional passive period the last 13th month when you can only receive text messages If you don t top up your credit during this period your SIM will be deactivated On the day you top up your credit with a voucher the validity of your SIM is automatically extended for another 12 months of active period and 1 month of passive period If you top up using a voucher of 5 lv the validity of your SIM won t be extended In this case the Data Prima validity period will be extended with 1 month active period 1 month passive period Note If within 30 days you top up a total of 10 lv for example 2 vouchers worth a minimum of 5 lv each or more the validity of your SIM will be extended by a 12 month active period and 1 month of passive use DECE SMEREN SMS The service lets you send and receive text messages of up to 160 characters If you need to send SMS via the VMC stick you must choose Start SMS Program It s possible an SMS center to be requested 35988000301 To send receive SMS via your cell ph
11. have called you while your cell phone has been out of network coverage or switched off Missed Calls stores up to 20 numbers for 5 days After 5 days the numbers will be deleted The Available calls service helps you reach M Tel subscribers who have no network coverage or have their phones switched off You will receive an SMS notification when the numbers are available within 12 hours from the time of your call These services are free of charge and are activated automatically for each prepaid card The services can be used in roaming free of charge as well if supported by the relevant operators The deactivation and re activation of the services is free through the automatic voice menu dial 88 enter 4 for service activation and deactivation press 4 to activate or deactivate Missed and Available Calls and follow the instructions MUSICALL MUSICALL gives you the opportunity to replace the standard ringing tone heard by those calling you with music of your choice The monthly fee is 0 60 Iv VAT included and it is deducted from the account balance of your card The service has no monthly fee for the first two months after activation The service can be accessed on www mtel og wap mtel net http live mtel bg and with an SMS or a call to number 1888 Roaming Use the Roaming service every time you travel abroad You can receive incoming calls send and receive text messages in the networks of 400 roaming partners of M Tel in 175 coun
12. ima Classic tariff plan You ll still have the possibility to surf the Web just choose one of the M Tel Free Surf data packages Activate a data package via free of charge SMS to number 1796 Data Package M Tel Free Surf M Tel Free Surf M Tel Free Surf 50 MB 100 MB 500 MB Price 9 90 Iv 14 90 Iv 19 90 lv Included traffic 50 MB 100 MB 500 MB Validity 30 days 30 days 30 days SMS text for activation 50 MB 100 MB 500 MB Prima Classic tariff plan Price per minute to 5 M Tel number in Friends and Family group 0 23 lv Price per minute to all national networks 0 54 lv Price per SMS to M Tel networks 0 18 lv Price per SMS to other mobile networks 0 25 lv After each recharge of your card you will receive a special price for calls to all national networks 0 39 lv min and additional talk time which depends on the recharged amount The preferential price and the additional talk time are valid for 30 days from the day of activation Condition Free talk time to Friends and Family numbers Recharge with 5 14 lv 30 minutes Recharge with 15 29 lv 80 minutes Recharge with 30 Iv or more 200 minutes Charging method per second after the first indivisible period of 60 seconds Once you have switched to Data Prima Classic you can t use the Data Prima tariff For more information 88 the call to the IVR menu costs 0 03 Iv and the call to an operator costs 0 15 lv You can dial 1111 to check the account balance and th
13. one you need to configure the following settings in case they are not automatically entered by the network gt enter the number of the SMS Center the Service Center for customer service go to Messages Settings Text Message Service Center and dial number 35988000301 gt enter the type of message go to Messages Settings Text Message SMS and choose TEXT from the options gt enter validity period for your message This is the period during which our SMS Center will try repeatedly to send your SMS if the addressee is temporarily unavailable You can choose validity period via the menu of your mobile phone go to Messages Settings Text Message Validity and select 24 hours The SMS service can be used in Roaming Data Prima GPRS GPRS gives you the opportunity to send MMS and to use WAP and Internet over GPRS providing you with high speed data exchange and Internet access You can also use EDGE UMTS or HSPDA if your mobile support these protocols and you are in the coverage area or if you have a VMC stick purchased from M Tel GPRS is automatically activated for all Data Prima users To use Data Prima GRPS you should have minimum 0 30 lv credit on your Data Prima card GPRS is not accessible in roaming for the moment Information about account balance free MB and SMS You can check your account balance in any of the following ways gt at www mtel bg Private Clients gt My M Tel gt My services gt My Prima bal
14. ox appears on the display 1 Enter the Data Prima card s number 2 Choose the recharge amount 5 Iv 10 lv 15 lv 8 Confirm that the number and the amount are correct Quick Top recharge in M Tel shop You can quickly top up your prepaid account by visiting any M Tel shop You need to choose an amount in the range between 5 lv and 100 lv The recharged amount will be loaded immediately to the balance and the card will receive an SMS notification By cash machine You can also top up your card with an SMS sent from the number of an M Tel subscriber Topping up the prepaid SIM card with the amount of 5 Iv 10 Iv or 15 lv could be done by sending an SMS from the number of an M Tel postpaid customer whose contract with M Tel is from at least 3 months He will be charged for this service in his next monthly invoice To top up a prepaid account the M Tel subscriber should send an SMS to number 1616 with the following content O8XXXXXXXX Y O8XXXXXXXX YY gt O8XXXXXXXX is the prepaid card number to which the amount will be credited gt Y or YY is the amount that is to be topped up to the prepaid card respectively 5 lv 10 lv or 15 lv VAT incl which must be written down as a whole number Bonus scheme Every Data Prima user who use the M Tel services for more than 1 year receives additional amount for mobile services upon every recharge gt upon electronic recharge with amount from 15 lv to 29 lv 5 bonus
15. tries You can make outgoing calls as well as use WAP and MMS in the networks of 69 M Tel roaming partners Roaming is automatically activated for every M Tel prepaid card You can deactivate or reactivate the service by sending an SMS to number 1781 with text stop for deactivation and start for activation The activation or deactivation request must be made while you are within the M Tel network in Bulgaria from the number for which you wish to activate or deactivate Roaming You can activate or deactivate the service once daily The activation and deactivation with SMS is free Customer Care Service numbers accessible in roaming gt 359 88 8 088088 or 359 88 137 Customer Care Service accessible from all Bulgarian and foreign networks gt 1113 menu in Bulgarian language for recharge in roaming gt 1114 menu in English language for recharge in roaming gt 101 information about your account balance and the validity of the card Some limitations are possible when calling number 101 depending on the network The outgoing calls to all numbers listed above will be charged as outgoing calls in roaming to Bulgaria 101 is free You should have minimum 3 lv in your card to make a call in roaming Friends and Family The Family amp Friends service provides preferential rates for calls to 5 numbers of your choice from the M Tel mobile network You can enter and change your preferred numbers in the group in one of the
16. umber the balance of your account the active settings 3 Incoming calls and short messages are free of charge 4 Each voucher purchased from the M Tel shops or distributors has a validity period printed on it If this period has expired before you top up your account with this voucher it becomes invalid 5 The validity period of the amounts recharged electronically is specified in the price list of the prepaid service and becomes effective from the recharge date 6 If you top up your account before you have used up the amount available within the active period the balance will be added to the cost of the new voucher 7 If the balance of your account falls to the minimum before the end of the active period the total validity period of the voucher will remain 8 If you enter a wrong PIN code more than 3 times your card will be blocked To unlock it enter the PUK code printed on the packaging of your original Prima package To get your PUK code you need to gt quote three telephone numbers which you have dialled most frequently gt quote one of the Friends and Family numbers if you have the service activated Important telephone numbers and direct dial numbers M Tel Call Centre gt 88 you will be charged 0 03 lv for the call to the voice menu and 0 15 Iv if you want to speak to an operator gt 359 88 8 088088 available from the networks of all Bulgarian and foreign operators You are charged th
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